telephone order dispatcher

AMERICAN AMBULANCE

<div>Position Summary: The primary job responsibilities of the Call takers are to receive telephone calls requesting medical assistance and/or transportation from residences, public service agencies and/or medical facilities. They handle all incoming calls (receives and prioritizes) in a swift and proper manner through the use of Communications Center systems while determining the appropriate initial level of service. In addition, a call taker will make phone calls to update, add to, inform and facilitate American Ambulance customers. 


Essential Functions:

The Dispatcher may be assigned one or more duties. These duties include, but are not limited to, the following:
<ul>
<li>Receive and prioritizes all incoming telephone calls.</li>
<li>Demonstrates the ability to effectively channel emergency and non-emergency calls to appropriate personnel.</li>
<li>Efficiently communicate incoming information accordingly in a timely manner.</li>
<li>Demonstrates the ability to make accurate moment to moment decision making in regard to priority and communications.</li>
<li>Effectively triages all in-coming requests for service according to the CBD (Criteria Based Dispatch) for individual counties. Training will be provided for employees.</li>
<li>Obtains required information from party requesting medical transport (as set forth by communications manager).</li>
<li>Maintains professional telecommunication contact with field units and other agencies comprising emergency service network to communicate activities of personnel, enlist services of other protective agencies, or provide alternative directions to on scene personnel; demonstrates ability to effectively use paging system, Nextel&rsquo;s, cell phones and land lines, and all portable or mounted radios; troubleshoots problems mechanical / equipment problems and contacts lead dispatcher, communication supervisor, and communication manager as appropriate.</li>
<li>Participate in training programs as required.</li>
<li>Prepare and complete reports stating progress, problems and statistics for review by appropriate managers and supervisors.</li>
<li>Perform basic data entry; demonstrate ability to learn new computer programs and perform some advanced data entry.</li>
<li>Data verification as directed by the Operations Supervisor</li>
<li>Obtain and relay phone messages for Company Administrative personnel</li>
<li>Identify potential issues as they relate to daily call volume.</li>
<li>Understand payor matrix and it&rsquo;s relation to covered services and level of services.</li></ul> 


Additional Duties:

The Call taker may be assigned one of more additional duties. These duties include, but are not limited to, the following:
<ul>
<li>Attends all communication meetings.</li>
<li>Constantly maintain a positive, professional, and courteous demeanor towards all American Ambulance customers, patients, and personnel.</li>
<li>Assist with providing information for investigations of incidents as required.</li>
<li>Perform other job related duties as assigned by Communications Supervisor or Communications Manager.</li></ul> 


Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The individual in this position must possess the following qualifications:
<ul>
<li>Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers. Excellent ability to communicate and work cohesively across Department lines.</li>
<li>Must have computer competency including proficiency with Microsoft Suite, and understanding of database programs.</li>
<li>Typing 40 wpm (minimum).</li>
<li>Must have the ability to consistently deliver outstanding customer service to all internal and external customers.</li>
<li>Highly dependable and ability to meet internal deadlines consistently.</li>
<li>Strong organization skills and attentiveness to detail.</li>
<li>Flexible and adaptable, willing and able to adjust to rapidly changing priorities.</li>
<li>Must have the ability to work independently as well as in groups.</li>
<li>Ability to maintain a professional manner and appearance at all times.</li>
<li>Knowledge of the Central Florida area and the outlining counties (Osceola &amp; Polk) preferred.</li>
<li>Must have the ability to distinguish color differences as the CAD computer uses multiple colors to distinguish the status of ambulances.</li>
<li>Have no non-correctable deficiency in normal vision.</li>
<li>Be able to function in a high stress environment where the work goes from minimal to overload within moments.</li>
<li>Have no hearing impairment that would interfere with using a normal telephone and/or working a radio channel simultaneously.</li>
<li>Must have a mature, courteous, and decisive nature in order to provide maximum customer service under stressful conditions.</li>
</ul>
Experience preferred but not required. 


Education Requirements:
The individual in this position must possess the following education requirements:
<ul>
<li>High school diploma or general education degree (GED).</li>
</ul>
Physical Requirements:

The physical demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must regularly lift and/ or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Occasionally: Must have the ability to lift, carry and balance up to 15 pounds.

Frequently: Good manual dexterity, typing wpm 40, with the ability to perform all tasks related to the position of Dispatcher.

Constantly: Ability to sit and stand for extended periods of time, possess hand-eye-foot coordination and color recognition. 


Equipment Operated:

The individual in this position must be familiar with using the following equipment to perform the essential functions of this job.

Occasionally: Fax machine, copy machine, hole-punch, calculator.

Frequently: Printer, telephone, clock.

Constantly: Computer 


Environmental Conditions:

While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock.

The noise level in the work environment is moderate to loud. 


The statements in this document are intended to describe the general nature and level of work performed by individuals assigned to the classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. This document in no way constitutes a contract of employment. American Ambulance reserves the right to modify job descriptions, policies or any other procedural documents at any time, for any reason without prior notice. 


American Ambulance Central Florida is a Federal Contractor.

American Ambulance Central Florida encourages disabled and non-disabled veterans to apply.</div>

Call Taker / Dispatcher

Allstate Security Industries

Allstate Security Industries, Inc, the leading Security Services Provider in Amarillo is continuing to grow! We are expanding our ever evolving Alarm Response Center (ARC) Team, and on the hunt for full time Dispatchers to join us!The Alarm Response Center (ARC) is the heartbeat of the Allstate Security Industries community, and we are looking for fun individuals who are dependable, full of enthusiasm and able to multitask, to join our close knit group. Our full time dispatchers are on a rotating schedule, with every 3 weeks having 5 days off in a row! We are the only monitoring station in Amarillo, TX, so if you are ready to start your new career - keep on reading!We are looking for additional Alarm Response Center Dispatchers to act as a communication point for emergency and non-emergency calls during the swing shift. Hours for this shift are 3pm-11pm, on a rotating schedule - and every few weeks you get 5 days off!You will address active alarms, troubleshoot with customers, receive service requests, transmit messages and insert account data. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multitask as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information. You will need to obtain a State License for Alarm Monitoring through the state of Texas.Responsibilities: -Receive and Dispatch on active alarms. -Receive emergency and non-emergency calls and record significant information. -Address problems and requests by transmitting information or providing solutions. -Prioritize calls according to urgency and importance. -Use radio, phone or computer to send emergency responders to appropriate locations. -Provide technicians with information about accounts and service requests. -Enter data in computer system and maintain logs and records of daily tasks, activities and other information.Must Haves: -Tech-savvy with knowledge of relevant methods (Google Drive).-Fast typing with experience in data entry.-Outstanding phone etiquette.-Proficient in English (oral and written).-Ability to stay calm in high stress environments.-Outstanding organizational and multitasking abilities.-Active listener with excellent communication skills.-Interactive social skills.-Sound judgement and critical thinking.-High school diploma.-No Felonies or Class A Misdemeanors.-Willingness to work weekends, holidays and occasional overtime.- Customer Service SkillsWould like to Have: -Proven experience as dispatcher or relevant position. -Knowledge of procedures and guideline for emergency situations. -Bilingual (oral and written). -College experience.We offer the following after 90 days:-Health Benefits (full time employees)-Yearly evaluations with corresponding pay raises-Holiday pay-Paid vacationYou can appear in person at our offices to learn more about this opportunity and also fill in the link below.https://www.allstatesecurity.com/support/career-opportunities/Job Type: Full-timeBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In personJob Type: Full-timePay: $13.00 - $14.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Swing Shift Dispatcher/Call Center(3PM-11PM)

Upscale Valley

Job Title: Online Orders Confirmation and Dispatch CoordinatorLocation: Samanabad - LahoreJob Type: Full-Time - Onsite (Monday - Saturday)Office Timing: 11 am - 8 pmAbout Us: Durawalk is a leading company dedicated to delivering top-notch products and exceptional service to our customers. We pride ourselves on our commitment to quality and efficiency, and we are looking for a motivated and detail-oriented Online Orders Confirmation and Dispatch Coordinator to join our team.Job Description: As the Online Orders Confirmation and Dispatch Coordinator, you will be responsible for ensuring that daily online orders are confirmed, processed, and dispatched accurately and promptly. Your role will involve close coordination with our warehouse team and customer service department to maintain smooth and efficient order fulfillment processes.Key Responsibilities:<ul><li>Order Confirmation: Review and confirm online orders received through various platforms, ensuring all details are accurate and complete.</li><li>Dispatch Coordination: Prepare orders for dispatch, including packaging and labeling, and coordinate with the shipping department to ensure timely delivery.</li><li>Inventory Management: Monitor inventory levels to ensure adequate stock is available for order fulfillment, and communicate any stock issues to the relevant team.</li><li>Customer Communication: Provide updates to customers regarding order status, shipping information, and any potential delays or issues.</li><li>Record Keeping: Maintain accurate records of order confirmations, dispatch details, and any discrepancies or issues encountered.</li><li>Problem Resolution: Address and resolve any issues related to order processing, including returns, exchanges, and shipping discrepancies.</li></ul>Qualifications:<ul><li>Experience: Previous experience in order processing, dispatch coordination, or a similar role is preferred.</li><li>Skills: Strong organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously.</li><li>Technical Proficiency: Familiarity with online order management systems, inventory software, and basic computer applications (e.g., Microsoft Office, Google Workspace).</li><li>Communication: Excellent written and verbal communication skills to interact effectively with customers and internal teams.</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Opportunities for professional growth and development</li><li>A supportive and dynamic work environment</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

E-Commerce Order Dispatcher

Prime Inc

<div>Overview:
<div></div><div>
We are looking for an eager, self-motivated individual to join our Night Fleet Dispatch team in order to help lead our drivers and our company to success.</div>
Responsibilities: 
<div></div><ul><li>
Analyze dispatch information to ensure ability of driver to meet service standards.</li><li>
Monitor compliance relating to Federal DOT (Department of Transportation) regulations relating to hazardous material hauling, HOS (Hours of Service) regulations, accident reporting, and driver personnel records.</li><li>
Proactively monitor on-time pickup/delivery performance and freight security using prescribed systems.</li><li>
Accurately complete accident reports per company policy.</li><li>
Effectively communicate Company policy and service expectations to drivers.</li><li>
Coordinate load relays to prevent service failures using prescribed guidelines/procedures.</li><li>
Answer multi-line phone in timely manner to maintain communication standards with drivers.</li><li>
Process QUALCOMM messages in timely manner.</li><li>
Practice punctuality and efficiency when completing all assigned tasks.</li><li>
Effectively communicate pertinent information regarding service/driver issues to Day Fleet Manager.</li><li>
Complete continuing training as directed by management.</li><li>
Practice Company Core Values.</li><li>
**This is not a remote position.</li></ul>
Qualifications:<div></div><div> 
QUALIFICATIONS REQUIRED:
</div><div>Any combination of education, training, and experience providing the following knowledge, skills, and abilities.</div><div></div><div> 
Knowledge</div><div>
Basic knowledge of trucking/transportation industry preferred, but not required.</div><div></div><div> 
Abilities</div><div>
Excellent written and verbal communication skills, strong organizational and conflict resolution skills, and the ability to execute logical decisions quickly. Ability to multitask in dynamic, fast-paced, team oriented environment. Good computer and keyboarding skills with the ability to accurately type at 40 WPM. Proficient in Excel, Word, and Outlook. Flexible schedule with the ability to work at least 48 hours per week and the ability to work overnights and weekends required.</div><div></div><div> 
Experience, Education, and Training</div><div>
Four year college degree in supply chain management or other business related field or at least two years management experience preferred.</div><div></div><div> 
Working Environment</div><div>
Primarily indoors with heating and cooling regulated in a general office environment.</div></div>

Night Fleet Dispatch

Mahraj General Trading LLC

Job Title: Tele Caller &ndash; Real Estate (1+ Year Experience) Company: Noor and Hoor Properties Location: UAEJob Summary: We are hiring a Tele Caller to generate leads and support the sales team through outbound and inbound calls.Key Responsibilities:<ul><li>Make outbound calls to potential clients</li><li>Handle inbound inquiries</li><li>Generate and qualify leads</li><li>Schedule appointments for sales agents</li><li>Maintain accurate call records</li></ul>Requirements:<ul><li>Minimum 1 year telecalling or sales support experience</li><li>Fluent in English (Arabic/Hindi is an advantage)</li><li>Strong communication and persuasion skills</li><li>Comfortable working with targets</li></ul>Salary: Fixed Salary + IncentivesHow to Apply: Apply via Indeed Easy Apply or send your CV to admin@noorandhoorproperties.com Subject Line: Tele Caller &ndash; Your NameWork Location: In person

Telecaller

A.A Joyland (Pvt) Ltd

Position Title: TelecallerQualification: Minimum Intermediate / Bachelor's preferredlocation: Head Office DHA phase 8Pay: Rs 60,000.00 per monthJob Purpose:To connect with potential school clients over the phone, generate leads, provide information about our services, and set appointments for the field sales team.Key Responsibilities:- Make outbound calls to schools and educational institutions to promote our school trip packages and offerings.- Maintain a daily call log and share timely updates with the team lead.- Build and maintain strong client relationships over the phone.- Set appointments and coordinate follow-ups for the field sales team.- Handle inquiries, explain services, and answer any client questions.- Achieve weekly and monthly call and lead targets.- Maintain accurate records in CRM/spreadsheet.- Share feedback from clients to improve service quality.- Coordinate with marketing for promotions and campaigns.Requirements:Minimum Intermediate / Bachelor's preferredPrior experience in telesales or customer service is a plusStrong communication and negotiation skillsConfident, polite, and persuasive on the phoneAbility to work independently and in a teamBasic computer knowledge (MS Excel, email, CRM)Interested candidates may share their CVS at careers@aajoyland.com with mentioning the position title in the subject lineJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Samraat Trading

Telecaller (Financial Services)Focus: Lead generation, local/expat targeting, and persistence.About the RoleAs a Telecaller at our Business Bay office, you will be the driving force behind our lead generation. This role is designed for candidates who are resilient, persuasive, and excellent at opening doors with potential investors.Detailed Key Responsibilities<ul><li>Initial Outreach: Contact potential leads to introduce our financial services and generate interest in trading on our platform.</li><li>Script Adaptation: Use and adapt sales scripts to suit different lead personas, ensuring a personalized approach for every call.</li><li>Appointment &amp; Lead Setting: Secure commitments from leads to proceed with account registration and the first deposit process.</li><li>Database Management: Accurately update the status of every lead in the CRM to ensure no opportunities are missed.</li><li>Follow-up Mastery: Manage a rigorous follow-up schedule to reconnect with leads who showed initial interest.</li><li>Team Collaboration: Pass high-potential leads to Senior Account Managers when necessary and work toward collective team targets.</li></ul>Required Qualifications<ul><li>Experience: 2&ndash;4 years as a Telecaller or Inside Sales Rep, preferably in a fast-paced Dubai-based environment.</li><li>Language: Must be fluent in English and Hindi.</li><li>Attitude: Proactive, self-motivated, and capable of handling high levels of rejection with a positive attitude.</li><li>Location: Ideally based near a Metro station for easy access to our Business Bay office.</li></ul>Benefits:<ul><li>Competitive Basic Salary</li><li>Employment Visa after probation.</li><li>Comprehensive training on financial markets and sales psychology.</li><li>Fast-track promotion to Senior Account Manager roles.</li><li>5.5 Days Working</li></ul>Job Types: Full-time, Permanent, Contract, FresherPay: AED2,500.00 - AED3,500.00 per monthWork Location: In person

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Call Taker / Dispatcher

Swing Shift Dispatcher/Call Center(3PM-11PM)

E-Commerce Order Dispatcher

Night Fleet Dispatch

Telecaller

Telecaller

Telecaller