telephone order dispatcher

AMERICAN AMBULANCE

<div>Position Summary: The primary job responsibilities of the Call takers are to receive telephone calls requesting medical assistance and/or transportation from residences, public service agencies and/or medical facilities. They handle all incoming calls (receives and prioritizes) in a swift and proper manner through the use of Communications Center systems while determining the appropriate initial level of service. In addition, a call taker will make phone calls to update, add to, inform and facilitate American Ambulance customers. 


Essential Functions:

The Dispatcher may be assigned one or more duties. These duties include, but are not limited to, the following:
<ul>
<li>Receive and prioritizes all incoming telephone calls.</li>
<li>Demonstrates the ability to effectively channel emergency and non-emergency calls to appropriate personnel.</li>
<li>Efficiently communicate incoming information accordingly in a timely manner.</li>
<li>Demonstrates the ability to make accurate moment to moment decision making in regard to priority and communications.</li>
<li>Effectively triages all in-coming requests for service according to the CBD (Criteria Based Dispatch) for individual counties. Training will be provided for employees.</li>
<li>Obtains required information from party requesting medical transport (as set forth by communications manager).</li>
<li>Maintains professional telecommunication contact with field units and other agencies comprising emergency service network to communicate activities of personnel, enlist services of other protective agencies, or provide alternative directions to on scene personnel; demonstrates ability to effectively use paging system, Nextel&rsquo;s, cell phones and land lines, and all portable or mounted radios; troubleshoots problems mechanical / equipment problems and contacts lead dispatcher, communication supervisor, and communication manager as appropriate.</li>
<li>Participate in training programs as required.</li>
<li>Prepare and complete reports stating progress, problems and statistics for review by appropriate managers and supervisors.</li>
<li>Perform basic data entry; demonstrate ability to learn new computer programs and perform some advanced data entry.</li>
<li>Data verification as directed by the Operations Supervisor</li>
<li>Obtain and relay phone messages for Company Administrative personnel</li>
<li>Identify potential issues as they relate to daily call volume.</li>
<li>Understand payor matrix and it&rsquo;s relation to covered services and level of services.</li></ul> 


Additional Duties:

The Call taker may be assigned one of more additional duties. These duties include, but are not limited to, the following:
<ul>
<li>Attends all communication meetings.</li>
<li>Constantly maintain a positive, professional, and courteous demeanor towards all American Ambulance customers, patients, and personnel.</li>
<li>Assist with providing information for investigations of incidents as required.</li>
<li>Perform other job related duties as assigned by Communications Supervisor or Communications Manager.</li></ul> 


Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The individual in this position must possess the following qualifications:
<ul>
<li>Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers. Excellent ability to communicate and work cohesively across Department lines.</li>
<li>Must have computer competency including proficiency with Microsoft Suite, and understanding of database programs.</li>
<li>Typing 40 wpm (minimum).</li>
<li>Must have the ability to consistently deliver outstanding customer service to all internal and external customers.</li>
<li>Highly dependable and ability to meet internal deadlines consistently.</li>
<li>Strong organization skills and attentiveness to detail.</li>
<li>Flexible and adaptable, willing and able to adjust to rapidly changing priorities.</li>
<li>Must have the ability to work independently as well as in groups.</li>
<li>Ability to maintain a professional manner and appearance at all times.</li>
<li>Knowledge of the Central Florida area and the outlining counties (Osceola &amp; Polk) preferred.</li>
<li>Must have the ability to distinguish color differences as the CAD computer uses multiple colors to distinguish the status of ambulances.</li>
<li>Have no non-correctable deficiency in normal vision.</li>
<li>Be able to function in a high stress environment where the work goes from minimal to overload within moments.</li>
<li>Have no hearing impairment that would interfere with using a normal telephone and/or working a radio channel simultaneously.</li>
<li>Must have a mature, courteous, and decisive nature in order to provide maximum customer service under stressful conditions.</li>
</ul>
Experience preferred but not required. 


Education Requirements:
The individual in this position must possess the following education requirements:
<ul>
<li>High school diploma or general education degree (GED).</li>
</ul>
Physical Requirements:

The physical demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must regularly lift and/ or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Occasionally: Must have the ability to lift, carry and balance up to 15 pounds.

Frequently: Good manual dexterity, typing wpm 40, with the ability to perform all tasks related to the position of Dispatcher.

Constantly: Ability to sit and stand for extended periods of time, possess hand-eye-foot coordination and color recognition. 


Equipment Operated:

The individual in this position must be familiar with using the following equipment to perform the essential functions of this job.

Occasionally: Fax machine, copy machine, hole-punch, calculator.

Frequently: Printer, telephone, clock.

Constantly: Computer 


Environmental Conditions:

While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock.

The noise level in the work environment is moderate to loud. 


The statements in this document are intended to describe the general nature and level of work performed by individuals assigned to the classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. This document in no way constitutes a contract of employment. American Ambulance reserves the right to modify job descriptions, policies or any other procedural documents at any time, for any reason without prior notice. 


American Ambulance Central Florida is a Federal Contractor.

American Ambulance Central Florida encourages disabled and non-disabled veterans to apply.</div>

Call Taker / Dispatcher

Techstore Pakistan

Key Responsibilities:Receive and record orders from Marketing team for Key OEMsTrack order status from production to packing and dispatchCoordinate with Production team to ensure timely manufacturingMonitor packing and availability of stock in warehousePlan and follow up on dispatch of material to customersMaintain daily tracking report of all ordersHighlight delays and follow up for timely completionEnsure correct quantity, size, and shade is dispatchedCoordinate for the solution of problems which customers may face (Logistic ,packing , breakages etc)Requirements:Bachelor&rsquo;s degree (preferably in Business, Supply Chain, or Engineering)2&ndash;4 years experience in operations / supply chain / dispatchGood knowledge of MS ExcelStrong coordination and follow-up skillsExperience in tiles or manufacturing industry preferredJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Order Tracking & Dispatch Coordinator (Tiles)

Prime Inc

<div>Overview:
<div></div><div>
We are looking for an eager, self-motivated individual to join our Night Fleet Dispatch team in order to help lead our drivers and our company to success.</div>
Responsibilities: 
<div></div><ul><li>
Analyze dispatch information to ensure ability of driver to meet service standards.</li><li>
Monitor compliance relating to Federal DOT (Department of Transportation) regulations relating to hazardous material hauling, HOS (Hours of Service) regulations, accident reporting, and driver personnel records.</li><li>
Proactively monitor on-time pickup/delivery performance and freight security using prescribed systems.</li><li>
Accurately complete accident reports per company policy.</li><li>
Effectively communicate Company policy and service expectations to drivers.</li><li>
Coordinate load relays to prevent service failures using prescribed guidelines/procedures.</li><li>
Answer multi-line phone in timely manner to maintain communication standards with drivers.</li><li>
Process QUALCOMM messages in timely manner.</li><li>
Practice punctuality and efficiency when completing all assigned tasks.</li><li>
Effectively communicate pertinent information regarding service/driver issues to Day Fleet Manager.</li><li>
Complete continuing training as directed by management.</li><li>
Practice Company Core Values.</li><li>
**This is not a remote position.</li></ul>
Qualifications:<div></div><div> 
QUALIFICATIONS REQUIRED:
</div><div>Any combination of education, training, and experience providing the following knowledge, skills, and abilities.</div><div></div><div> 
Knowledge</div><div>
Basic knowledge of trucking/transportation industry preferred, but not required.</div><div></div><div> 
Abilities</div><div>
Excellent written and verbal communication skills, strong organizational and conflict resolution skills, and the ability to execute logical decisions quickly. Ability to multitask in dynamic, fast-paced, team oriented environment. Good computer and keyboarding skills with the ability to accurately type at 40 WPM. Proficient in Excel, Word, and Outlook. Flexible schedule with the ability to work at least 48 hours per week and the ability to work overnights and weekends required.</div><div></div><div> 
Experience, Education, and Training</div><div>
Four year college degree in supply chain management or other business related field or at least two years management experience preferred.</div><div></div><div> 
Working Environment</div><div>
Primarily indoors with heating and cooling regulated in a general office environment.</div></div>

Night Fleet Dispatch

A.A Joyland (Pvt) Ltd

Position Title: TelecallerQualification: Minimum Intermediate / Bachelor's preferredlocation: Head Office DHA phase 8Pay: Rs 60,000.00 per monthJob Purpose:To connect with potential school clients over the phone, generate leads, provide information about our services, and set appointments for the field sales team.Key Responsibilities:- Make outbound calls to schools and educational institutions to promote our school trip packages and offerings.- Maintain a daily call log and share timely updates with the team lead.- Build and maintain strong client relationships over the phone.- Set appointments and coordinate follow-ups for the field sales team.- Handle inquiries, explain services, and answer any client questions.- Achieve weekly and monthly call and lead targets.- Maintain accurate records in CRM/spreadsheet.- Share feedback from clients to improve service quality.- Coordinate with marketing for promotions and campaigns.Requirements:Minimum Intermediate / Bachelor's preferredPrior experience in telesales or customer service is a plusStrong communication and negotiation skillsConfident, polite, and persuasive on the phoneAbility to work independently and in a teamBasic computer knowledge (MS Excel, email, CRM)Interested candidates may share their CVS at careers@aajoyland.com with mentioning the position title in the subject lineJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Telecaller

Viotante trucking

Full job descriptionJob Overview:We are looking for a motivated and results-driven Sales Agent with hands-on experience in the trucking/logistics industry. The ideal candidate should have strong communication skills, industry knowledge, and the ability to generate leads and close deals within the trucking sector.Key Responsibilities:<ul><li>Identify and generate new business opportunities in the trucking/logistics market</li><li>Build and maintain relationships with clients, carriers, and brokers</li><li>Pitch logistics and trucking services to potential clients (especially in the USA market if required)</li><li>Negotiate rates and close sales deals effectively</li><li>Maintain records of sales activities and client interactions</li><li>Achieve and exceed monthly sales targets</li></ul>Requirements:<ul><li>Must have 6 months to 1 year experience in trucking/logistics sales (Freshers not allowed)</li><li>Strong understanding of freight, dispatching, and trucking operations</li><li>Excellent English communication (verbal &amp; written)</li><li>Ability to work in a fast-paced, target-driven environment</li></ul>Job Details<ul><li>Location: State Life Housing Society near DHA Phase 4, Lahore (Onsite)</li><li>Working Days: Monday to Friday</li><li>Working Hours: 05:00 PM &ndash; 02:00 AM</li></ul>How to ApplyInterested candidates may apply by sending their resume via WhatsApp at 0324-1012432.Pay: Rs 50,000 - Rs 80,000 per monthApplication Question(s):<ul><li>How soon can you join us?</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In personPay: Rs50,000.00 - Rs70,000.00 per monthExperience:<ul><li>Truck Dispatch: 1 year (Preferred)</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

Cold Caller - US Truck Dispatching

County Of Siskiyou

<div><div><div><h2 class="jobSectionHeader">Description</h2></div>
<div><div>The County of Siskiyou is an Affirmative Action/Equal Opportunity Employer</div><div>
We welcome applicants of any race, religion, or ancestry.</div>
For exact salary information please refer to the current salary schedule. County Website
 Communications Dispatch I - $21.88 - $27.93<div>
Communications Dispatch II - $25.40 - $32.43</div><div>
Eligibility List Recruitment</div>
Under general supervision, to learn to receive and dispatch routine and emergency radio and telephone communications; to dispatch law enforcement, emergency medical, and other public safety personnel and equipment; to maintain field communications during incidents; to learn to serve as Public Safety Answering Point for the 911 System for unincorporated areas of Siskiyou County; to process warrants; to perform general office support assignments; and to do related work as required. This classification is a for cause, non-exempt position.
 Communications Dispatch I
DISTINGUISHING CHARACTERISTICS
This is the entry and first working level in the Communications Dispatcher class series. Incumbents have responsibility for dispatching and maintaining field communications with public safety personnel. Incumbents also process warrants and perform a variety of office support responsibilities. Communications Dispatcher I=s perform many assignments in a training and learning capacity. When an incumbent becomes familiar with the Sheriff/Coroner Department and the dispatching systems and policies and demonstrates good sustained work performance, they may be promoted to the Communication Dispatcher II. Incumbents in these positions will be expected to work ten hour shifts. Work shifts may rotate.
REPORTS TO
Communications/Dispatching Coordinator, Sheriff Sergeant.
CLASSIFICATIONS SUPERVISED
This is not a supervisory class.
 Communications Dispatch II
DISTINGUISHING CHARACTERISTICS 
This is the second level in the Communications Dispatcher class series. The incumbent has responsibility for dispatching and maintaining field communications with public safety personnel. Incumbents also process warrants and performs variety of office support responsibilities. This class is distinguished from Communications Dispatcher I in that incumbents perform a greater scope of assignments requiring more in-depth knowledge of County dispatching and Emergency 911 Systems. It is distinguished from Sheriff Communications/Dispatching Coordinator in that Sheriff Communications/Dispatching Coordinator performs supervisory, staff scheduling and training activities as well as dispatching duties. Incumbent in this position will be expected to work ten hour shifts. Work shifts may rotate. 
 
REPORTS TO 
Communications/ Dispatching Coordinator, Sheriff's Sergeant. 
 
CLASSIFICATIONS SUPERVISED 
This is not a supervisory class.</div>
<div><h2 class="jobSectionHeader">Examples of Duties</h2></div>
 <div>Communications Dispatch I
Essential functions:
Answers the telephone, receiving and classifying calls; learns and exercises basic responsibility in determining priority of response and dispatching Sheriff-Coroner, emergency medical and other public safety units, according to availability, assigned geographic area, and location, to routine and emergency calls; maintains field communications for public safety checks, and during emergencies and incidents; insures adequate back-up for Sheriff personnel; learns to serve as Public Safety Answering Point for 911 Telephone System; transfers emergency calls to other agencies as warranted; monitors various public safety radio channels, and coordinates efforts in dispatching personnel and equipment; maintains records/logs of calls for services, radio transmissions, and telephone messages using the computer; records and maintains master audio tape recording equipment for all radio transmissions/telephone calls; establishes chain of custody/evidence of communications dispatcher records; enters and clears information on the California Law Enforcement Telecommunications Systems (CLETS) to assist personnel with calls; operates the Computer Aided Dispatch (CAD); sends, receives, and decodes teletype information; enters and tracks restraining orders into local, state &amp; national data base systems; arranges and coordinates removal of deceased persons; coordinates interagency law enforcement communications using telephone radio and computer with emergency medial and public safety activities; processes warrant, criminal and civil subpoenas, and records checks; updates daily dispatching logs; enters information such as stolen/repossessed property, and abandoned vehicles information into the teletype systems; may search master recordings for needed information; performs a wide variety of general office assistance assignments; operates dispatching, office equipment, and computers; provides information to other staff and the public.
Knowledge of:<ul><li>
The general geography of Siskiyou County.</li><li>
Modern office methods and procedures.</li></ul>
Desired Skills:<ul><li>
Learn the proper operation and care of telephone, CLETS, computer terminal and voice radio equipment used by the County.</li><li>
Learn the operating policies, procedures, and functions of the Siskiyou County Sheriff.</li><li>
Learn the laws, codes, and regulations related to transmission and reception of public safety communications.</li><li>
Learn to operate radio communications, computerized systems, and teletype equipment.</li><li>
Use sound judgment in dispatching personnel and equipment.</li><li>
Think clearly and act calmly in emergency situations..</li><li>
 Read, analyze, and interpret laws, codes, rules, and regulations</li><li>
 Evaluate situations and respond appropriately.</li><li>
Use a computer keyboard to enter and extract a variety of data and information.</li><li>
Perform a variety of office support work.</li><li>
Take and transmit clear and complete directions and information.</li><li>
Deal tactfully and courteously with the public and other staff.</li><li>
Establish and maintain cooperative working relationships</li></ul>
 Communications Dispatch II<div>
Examples of Duties</div>
Essential functions: 
Answers the telephone, receiving and classifying calls; determines priority of response and uses radio equipment to dispatch Sheriff/Coroner, emergency medical and other public safety units, according to availability, assigned geographic area, and location, to routine and emergency calls; maintains field communications for public safety checks, and during emergencies and incidents; insures adequate back-up for Sheriff personnel; serves as Public Safety Answering Point for 911 Telephone System; transfers emergency calls to other agencies as warranted; monitors various public safety radio channels, coordinating efforts in dispatching personnel and equipment; uses a computer to maintain records/logs of calls for services, radio transmissions, and telephone messages; records and maintains master audio tape recording equipment for all radio transmissions/telephone calls; establishes chain of custody/evidence of communications dispatcher records; enters and clears information on the California Law Enforcement Telecommunications Systems (CLETS) and the Computer Aided Dispatch (CAD); arranges and coordinates removal of deceased persons; coordinates interagency law enforcement communications using telephone radio and computer with emergency medical and public safety activities; processes warrant, criminal and civil subpoenas, and records checks; updates daily dispatching logs; enters information such as stolen/repossessed property, missing persons, and abandoned vehicles information into the teletype systems; may search master recordings for information; operates dispatching equipment, office equipment, and computers; provides information to staff, civic groups and the public regarding the Sheriff/Coroner Department. 
 
Knowledge of: 
<ul><li>
Operating policies, procedures, and functions of the Siskiyou County Sheriff Department.</li><li>
The general geography of Siskiyou County.</li><li>
Laws, codes, and regulations related to transmission/ reception of public safety communications.</li><li>
Proper operation and care of telephone, CLETS, computer terminal and voice radio equipment used by the County.</li><li>
Modern office methods and procedures.</li></ul>
Desired skills: 
<ul><li>
Operate radio communications, computerized systems, and teletype equipment.</li><li>
Use sound judgment in dispatching personnel and equipment.</li><li>
Think clearly and act calmly in emergency situations.</li><li>
Read, analyze, and interpret laws, codes, rules, and regulations</li><li>
Evaluate situations and respond appropriately.</li><li>
Take and transmit clear and complete directions and information.</li><li>
Use a keyboard to enter and extract a variety of data and information.</li><li>
Deal tactfully and courteously with the public and other staff.</li><li>
Establish and maintain cooperative working relationships.</li><li>
Perform a variety of office support work.</li></ul></div> 

<div><h2 class="jobSectionHeader">Typical Qualifications</h2></div>
 <div>Communications Dispatch I
Any combination of training or experience that would provide the knowledge and skills to successfully perform the listed duties is qualifying. A typical way, but not required, to obtain the required knowledge and skills would be:
 One year of office support work experience in a position having substantial public contact.
Special Requirements:<ul><li>Applicants will be required to submit to a pre-employment physical, a pre-duty drug test. and a psychological examination.</li><li>Must be fingerprinted and receive employment clearance from the California Department of Justice.</li><li>Must not have been convicted of any felony.</li></ul>
 Communications Dispatch II<div>
Typical Qualifications</div>
Any combination of training and experience which would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: 
 
<ul><li>One year of work experience performing public safety dispatching work comparable to that of a Communication Dispatcher I with Siskiyou County.</li></ul> 

Special requirements: 
<ul><li>Completion of the Basic Dispatcher Course and possession of a Dispatcher Certification from POST.</li><li>Must pass a pre-employment medical, drug test and psychological examination.</li><li>Must be fingerprinted and receive employment clearance from the California Department of Justice.</li><li>Must not have been convicted of any felony</li></ul></div> 

<div><h2 class="jobSectionHeader">Supplemental Information</h2></div>
 <div>Communications Dispatch I/II
TYPICAL PHYSICAL REQUIREMENTS
Sit for extended periods, generally up to three hours; normal manual dexterity and eye-hand coordination; lift and move objects weighing up to 25 pounds; corrected hearing and vision to normal range; verbal communication; use of office equipment, including computer, telephone, calculator, copiers, and FAX as well as radio communication and dispatching equipment. 
TYPICAL WORKING CONDITIONS
Work is performed in an office environment; continuous contact with other staff and the public.</div></div></div>

Communications Dispatcher I/II

TriCare Medical Transportation

<div>Are you pursuing an exciting career in EMS? Do you want to make a difference in your community? Apply to join TriCare Medical Transportation&rsquo;s growing team as a BLS Dispatcher today!
TriCare Medical Transportation is South Jersey&rsquo;s premier medical transportation company. We are a large-scale 24/7 operation with over 300 employees and 130 vehicles, providing service from our headquarters in Pleasantville, NJ and two satellite locations in Vineland and Cherry Hill.
WHAT YOU&rsquo;LL DO
As a BLS Dispatcher, you will play a key role as the first line of response in emergency and non-emergency calls.<ul><li>Coordinate the work and activities of EMTs, First Responders and Nurses during emergency and non-emergency transports</li><li>Be courteous and professional to patients, facility employees, co-workers, supervisors and the public at all times</li><li>Receive, prioritize and dispatch calls in computer aided dispatch software (CAD)</li><li>Intake large volume of calls and determine appropriate level of EMS responsible required</li><li>Operate radio communication device, multi-line telephone system and various computer systems</li></ul>
WHAT YOU&rsquo;LL NEED<ul><li>Overnight availability 6p-6a Monday, Tuesday, Wednesday</li><li>Dispatch experience is preferred but not required</li><li>Proficient computer skills</li><li>Excellent communication skills</li><li>Ability to work in high pressure situations</li><li>Clean background check</li><li>Negative drug screening</li></ul>
PERKS<ul><li>Competitive compensation $20.00-24.00 based on experience</li><li>Benefits package (Medical, Dental &amp; Vision Insurance) Health Benefits starting at $10.00 weekly</li><li>Paid time off (PTO)</li><li>401(k) after 6 months of service</li><li>Opportunities for growth and advancement</li><li>$5000 Tuition Reimbursement</li></ul>
JOB TYPE: Full-time
TriCare Medical Transportation is an Equal Opportunity Employer</div>

Overnight BLS Medical Transportation Dispatcher

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