telephone order supervisor

fly2infinity

Job Title: Telecaller Company: Fly2Infinity Education Consultancy Location: SiliguriJob Description: We are looking for an enthusiastic and persuasive Telecaller to join our team at Fly2Infinity Education Consultancy. The role involves reaching out to higher secondary students, informing them about various undergraduate courses, guiding them through the admission process, and encouraging them to visit our office for counseling.Key Responsibilities:<ul><li>Make outbound calls to higher secondary students and parents to generate and qualify leads; meet daily outbound-call targets as assigned (for example: 80&ndash;120 calls/day, or as defined by management).</li><li>Clearly explain available courses, college options, eligibility criteria, admission procedures, important deadlines, and fee structures to prospects.</li><li>Qualify leads by assessing interest level, academic background, and readiness to apply; mark lead status (Hot/Warm/Cold) in the CRM.</li><li>Schedule counseling appointments and encourage student visits to the office; confirm appointments and send reminders via call or SMS when applicable.</li><li>Maintain accurate call records and update the CRM or lead database within 24 hours of each interaction, including detailed notes on outcomes and agreed next steps.</li><li>Follow up with interested students according to a defined cadence (e.g., follow up within 48&ndash;72 hours or as per lead priority) to nurture conversions.</li><li>Achieve daily and monthly conversion targets (e.g., target enrolments or counseling visits) as communicated by management; track and report personal performance metrics.</li><li>Prepare and submit daily call logs and weekly progress reports to the supervisor, highlighting key conversions, lost opportunities, and reasons for drop-offs.</li><li>Handle objections professionally, provide accurate information, and escalate complex queries to senior counselors or admission staff when needed.</li><li>Assist students with the initial admission documentation checklist and guide them on next steps until handover to counselors or admissions team.</li><li>Participate in regular training and team meetings to improve communication, product knowledge, and conversion techniques.</li></ul>Requirements:Good communication and convincing skills.Basic computer knowledge and data entry ability.Prior experience in telecalling or counseling (preferred).Freshers with good communication skills are also welcome.Salary: As per industry standards + incentivesJob Types: Full-time, PermanentPay: &#8377;15,000.00 - &#8377;18,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li></ul>Work Location: In person

Tele Caller & Team Leader

Rajus Aviation & Logistics Academy

Job Title: Telecaller &ndash; Construction / Real Estate Company: HeqcIndia Pvt. Ltd. Location: Injambakkam, ECR, ChennaiJob Description: HeqcIndia Pvt. Ltd., a leading construction company, is looking for enthusiastic Telecallers with experience in the construction or real estate sector. The role involves engaging with potential clients, providing information about our projects, and supporting the sales and marketing teams with lead generation and customer follow-up.Key Responsibilities:<ul><li>Make outbound calls to prospective clients and explain our construction and real estate services.</li><li>Handle inbound inquiries professionally and convert leads into site visits or sales opportunities.</li><li>Maintain and update client databases and call records.</li><li>Coordinate with the sales team for follow-ups and client meetings.</li><li>Provide accurate information about ongoing and upcoming projects.</li></ul>Requirements:<ul><li>Minimum 1&ndash;2 years of experience in construction or real estate telecalling/sales.</li><li>Good communication skills in English and Tamil.</li><li>Basic computer skills and CRM knowledge preferred.</li><li>Positive attitude, persuasive communication, and customer-focused approach.</li></ul>Work Location: Injambakkam, ECR, Chennai Job Type: Full-timeJob Types: Full-time, Fresher, InternshipPay: &#8377;13,000.00 - &#8377;30,000.00 per monthWork Location: In person

Tele Calling Executive

Young Indian Scientist Pvt Ltd

About UsInternational Skills Club (ISC) is a fast-growing educational initiative under Young Indian Scientist Pvt Ltd, dedicated to developing 21st-century skills among students aged 9 to 17. We bridge the gap between academics and real-world learning through science, innovation, and talent-based programs across India and abroad.We are now launching a new advertising campaign to onboard students nationwide &mdash; and we&rsquo;re looking for enthusiastic telecallers to connect with parents, explain our programs, and help them join the ISC community.Key Responsibilities<ul><li>Contact potential leads generated through advertisements, social media, and registration forms.</li><li>Explain ISC programs, membership benefits, and course offerings in a clear and engaging manner.</li><li>Follow up on inquiries via phone, WhatsApp, and email to ensure lead conversion.</li><li>Maintain accurate lead details, call logs, and conversion status in CRM or Excel sheets.</li><li>Meet weekly and monthly enrollment targets.</li><li>Coordinate with the marketing and admissions teams to optimize lead quality and conversion rate.</li><li>Provide feedback on campaign performance and lead quality to improve marketing strategy.</li></ul>Requirements<ul><li>Minimum qualification: +2 / Graduate in any discipline.</li><li>Excellent communication skills in English and Malayalam (other regional languages are an advantage).</li><li>Prior experience in telecalling, telesales, or customer support preferred.</li><li>Strong convincing skills and ability to handle objections professionally.</li><li>Basic computer and smartphone proficiency (Google Sheets, WhatsApp Business, etc.).</li><li>Passionate about education and working with student-focused programs.</li></ul>Compensation &amp; Benefits<ul><li>Fixed salary + Attractive incentives per enrollment.</li><li>Performance-based bonuses for exceeding targets.</li><li>Flexible working hours (remote option available).</li><li>Training and script support will be provided.</li><li>Opportunity to grow within the organization into roles like Team Leader or Franchise Coordinator</li></ul>Job Types: Full-time, PermanentPay: &#8377;8,000.00 - &#8377;15,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li></ul>Application Question(s):<ul><li>are you willing to contribute your best for the company?</li></ul>Work Location: In person

Accor

<div><div>Company Description</div> 
Sofitel Al Hamra Beach Resort<div> 
Job Description</div> 
<ul><li>
To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.</li><li>
To attract guests and to enhance their loyalty, providing a distinctive service Talent &amp; Culture tough communication and sales skills, in order to improve the hotel's image and to increase revenue.</li><li>
To recognize potential clients and to transmit information to the Sales Department.</li><li>
To recognize VIP guests and to apply the concerned policies.</li><li>
To maintain a good commercial relationship with all the bookers: guests/companies/agencies.</li><li>
To promote the Accor loyalty programs and the hotel promotions.</li><li>
To respect the privacy of the guests and the confidentiality of the information.</li><li>
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.</li><li>
To report all guest comments or complaints.</li><li>
To call the supervisor or manager for advice in serious cases or if an approval is required.</li><li>
To properly use the telephone etiquettes as per Sofitel standards.</li><li>
To have a perfect knowledge of room types and rate structure.</li><li>
To ensure the accuracy of all booking information entered in the PMS.</li><li>
To maintain an accurate Guest History.</li><li>
To have a perfect knowledge of the hotel configuration and products.</li><li>
To achieve Quality Tools and Yield Management performance.</li><li>
To know the competitors and to gather information about their activities and sales.</li><li>
To provide updated reports and statistics to the Management and other departments.</li><li>
To follow up availability and rate charts on TARS and other booking systems / channels.</li><li>
To maintain database for ATACS follow up.</li><li>
To follow daily check-lists.</li><li>
To fulfill administrative tasks and filing.</li><li>
To properly use and maintain the reservation communication system (telephone, fax, e-mail).</li><li>
To read and update logbooks.</li><li>
To maintain appropriate stock level for the smooth run of the reservations operations and to initiate requisitions accordingly.</li><li>
To be updated with the latest administrative, organizational, operational or other changes and news.</li><li>
To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.</li></ul></div>

Reservations Agent

The First Group

Job Description <div>
<div>
<div>
<ul> <li>Ensure brand standards, policies and procedures are adhered to at all times.</li> <li>Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout appointments, amenities and locations, all hotel room rates, special packages and promotions, daily house count and expected arrivals/departures scheduled daily group activities, names and locations of meeting/banquet rooms, room availability status for any given day.</li> <li>Maintain cleanliness throughout the areas.</li> <li>Organize and implement all special needs, personal preferences and amenity distribution in accordance to the department s standards and procedures.</li> <li>Answer and direct all external incoming telephone calls following the standard telephone etiquettes.</li> <li>Takes In Room Dining orders from the guests over the telephone. Enters order into MICROS system.</li> <li>Communicates special instructions to the kitchen and expediters.</li> <li>Handles guests complaints and takes action to resolve problems.</li> <li>Accepts and relays guests messages, either manually, written or through voice mail system.</li> <li>Maintain and update Opera telephone Directory.</li> <li>Prepare any admin related tasks delegated by the line manager.</li> <li>Takes request for wake up calls and follows through to ensure guests receive their wake up call at the requested time.</li> <li>Greets guests with a cheerful and pleasant voice during the conversation.</li> <li>Responds to emergency situations calmly, effectively, according to hotel guidelines.</li> <li>Actively participate in sending and distributing all incoming and outgoing faxes and messages.</li> <li>Understand and know all SOPs for fire evacuation, your role and what is required in Emergency situation.</li> <li>Successful completion of the training / certification process.</li> <li>Develop and maintain positive and productive working relationships with other employees and departments. Support all co-workers and treat them with dignity and respect.</li> <li>Follow, comply and ensure that all guests are checked-in and out from the DTCM e-service portal and CID systems.</li> <li>Follow, comply and ensure that all service requests and incidents either requested by a guest and/or associates are logged into FCS/e-connect software in a timely manner.</li> <li>Perform any other works as and when assigned by the supervisor and/or management.</li> </ul>
</div>
</div>
</div> &nbsp;Desired Skill &amp; Expertise <div>
<div>
<div>
<ul> <li>At least 1+ years experience working at the reception or as a telephone operator in a 4* property with 250+ inventory.</li> <li>1 year experience Front Office computer literacy </li> <li>Excellent communications skills with Proficiency in speaking and writing English.</li> <li>Team player with excellent planning, organizing skills and excellent problem-solving skills.</li> <li>Able to work flexible working hours with rotating shifts.</li> <li> Pleasant personality and good grooming.</li></ul></div></div></div>

Telephone Operator

Marriott International

<div>
 POSITION SUMMARY 
 
 Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
 
 Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 PREFERRED QUALIFICATIONS
 Education: High school diploma or G.E.D. equivalent.
 Related Work Experience: At least 1 year of related work experience.
 Supervisory Experience: At least 1 year of supervisory experience.
 License or Certification: None
 
 
</div>
<div>
 
</div>

Whatever Whenever Talent Coach (Telephone Operator Supervisor)

Hilton Worldwide, Inc.

Job Description - Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm JumeirahA Personal Assistant Supervisor with Waldorf Astoria Dubai is responsible for managing the Personal Assistance section and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.What will I be doingA Personal Assistant Supervisor manages the Switchboard Department and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. Specifically, you are responsible for performing the following tasks to the highest standards:<ul><li>Overseeing the performance of Personal Assistance team, ensuring they adhere to hotel standards, provide excellent customer service, and handle calls efficiently.</li><li>Creating schedules for Personal Assistance team to ensure adequate coverage during peak times and adjusting staffing levels based on occupancy and call volume.</li><li>Conducting training sessions for new Personal Assistance team and providing ongoing coaching to improve their skills in handling calls, using hotel systems, and delivering exceptional service.</li><li>Monitoring calls for quality assurance purposes, providing feedback to Personal Assistance team, and implementing improvements to enhance guest satisfaction.</li><li>Assisting with escalated guest concerns or complaints related to telephone services, resolving issues promptly, and ensuring guest satisfaction.</li><li>To monitor the Kipsu application by actively engaging with guests to address promptly with their questions, requests or feedback.</li><li>Overseeing the maintenance and proper functioning of telephone systems, including troubleshooting technical issues and coordinating repairs as needed.</li><li>Liaising with other hotel departments such as front office and other Departments to ensure seamless communication and coordination.</li><li>Generating daily reports on call volume, service levels, and any notable incidents or concerns, providing insights to management for decision-making purposes.</li><li>Enforcing hotel policies and procedures related to Personal Assistance operations, ensuring compliance with privacy regulations and security protocols.</li><li>Identifying opportunities for process improvements, implementing new technologies or practices to enhance efficiency and guest experience.</li><li>Being prepared to handle emergency situations, such as medical emergencies or security incidents, by following established protocols and coordinating with appropriate personnel.</li><li>Proactively reaching out to guests to confirm reservations, assist with inquiries, and offer personalized services to enhance their overall experience.</li><li>Completing administrative duties such as updating phone directories, maintaining records, and managing inventory of supplies related to telephone operations.</li></ul>What are we looking forA Personal Assistant Supervisor (Telephone Operator Supervisor) serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>Minimum 3-5 years of experience in a luxury hotel or premium customer service environment, including at least 1-2 years in a supervisory or team leader role within the Communications or Guest Service department.</li><li>Proven experience in managing and training a team of Telephone Operators or Call Center Agents in a high-end hospitality setting.</li><li>Strong leadership and coaching skills with the ability to inspire, motivate, and develop team members.</li><li>Excellent communication and interpersonal skills, demonstrating a warm, professional, and polished manner at all times.</li><li>In-depth knowledge of hotel operations, emergency procedures, and communication protocols.</li><li>Exceptional telephone etiquette, active listening, and problem-resolution skills.</li><li>Strong organizational and multitasking abilities to oversee shift operations, manage workload distribution, and ensure service consistency.</li><li>Commitment to delivering discreet, accurate, and prompt service to both internal and external guests.</li><li>Ability to handle guest and team concerns with patience, professionalism, and discretion.</li><li>Technical proficiency in hotel systems such as Opera PMS, multi-line switchboards, and internal communication platforms.</li><li>Keen attention to detail, ensuring all calls, messages, and wake-up requests are handled accurately and efficiently.</li><li>Flexibility to work various shifts, including weekends, nights, and public holidays, as required by hotel operations.</li><li>Impeccable grooming and personal presentation reflecting the hotel's luxury brand standards.</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous experience as a Personal Assistant Supervisor or Telephone Operator Supervisor in a 5-star luxury hotel.</li><li>Proficiency in additional languages (verbal and written), such as Arabic, Russian, or French.</li><li>Familiarity with Hilton brand standards and communication procedures.</li></ul>What will it be like to work for HiltonHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm Jumeirah

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Whatever Whenever Talent Coach (Telephone Operator Supervisor)

Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm Jumeirah