telephone order supervisor

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Keep Marina facilities and ground areas cleaned and maintained in accordance with the given task checklist(s)
 </li>
 <li>
 Keep marina pedestals and fire cabinets cleaned and in proper working order
 </li>
 <li>
 Monitor the boats moored in the marina to ensure their security
 </li>
 <li>
 Accountable for collecting berthing fee of any private boat/yacht visiting the island
 </li>
 <li>
 Answer the telephone promptly and politely provide information as the need arises
 </li>
 <li>
 To assist other associates in daily maintenance and operations a required
 </li>
 <li>
 Assist in security of overall facilities
 </li>
 <li>
 Must embody a strong customer service focus and public relations image toward the general public; to welcome boaters and be capable of providing information regarding points of interest, activities and promotions within the island
 </li>
 <li>
 Perform any other related duties as may be required or assigned by your supervisor
 </li>
 <li>
 Keep Marina facilities and ground areas cleaned and maintained in accordance with the given task checklist(s)
 </li>
 <li>
 Keep marina pedestals and fire cabinets cleaned and in proper working order
 </li>
 <li>
 Monitor the boats moored in the marina to ensure their security
 </li>
 <li>
 Accountable for collecting berthing fee of any private boat/yacht visiting the island
 </li>
 <li>
 Answer the telephone promptly and politely provide information as the need arises
 </li>
 <li>
 To assist other associates in daily maintenance and operations a required
 </li>
 <li>
 Assist in security of overall facilities
 </li>
 <li>
 Must embody a strong customer service focus and public relations image toward the general public; to welcome boaters and be capable of providing information regarding points of interest, activities and promotions within the island
 </li>
 <li>
 Perform any other related duties as may be required or assigned by your supervisor
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Graduate
 </li>
 <li>
 STCW Certification
 </li>
 <li>
 Previous experience
 </li>
 </ul>
</div>

Marina Boat Attendant

Mangala construction

Job descriptionLocation: Vijay Nagar, Indore Job Type: Full-Time Experience: Freshers can also applyJob Summary:We are seeking a motivated and results-driven Telecalling Executive to join our team. The ideal candidate will be responsible for making outbound calls to potential and existing customers, handling inquiries, and converting leads into sales. Excellent communication skills and a customer-focused attitude are essential.Key Responsibilities:<ul><li>Make outbound calls to prospective customers and leads.</li><li>Provide product/service information clearly and accurately.</li><li>Follow up with customers to ensure satisfaction and generate repeat business.</li><li>Maintain and update customer database regularly.</li><li>Handle customer queries, objections, and resolve concerns effectively.</li><li>Work closely with the sales/marketing team to understand promotions and updates.</li></ul>Requirements:<ul><li>12th Pass or Graduate in any stream.</li><li>Strong communication skills in Hindi and English.</li><li>Ability to handle rejections and remain calm under pressure.</li><li>Positive attitude and willingness to learn.</li></ul>Job Types: Short Term Job, Fresher can also applyJob Types: Full-time, PermanentPay: ₹300.00 - ₹400.00 per dayLanguage:<ul><li>Hindi (Preferred)</li><li>English (Preferred)</li></ul>Work Location: In person

Tele Calling Executive

Young Indian Scientist Pvt Ltd

Sales and marketing of our courses for students.Job Types: Full-time, Permanent, FresherPay: ₹8,411.32 - ₹15,000.00 per monthWork Location: In person

BHAVYANSH ENTERPRISES

Job Title: Appointment Scheduling Executive (B2B)Company: BHAVYANSH ENTERPRISES Work Mode: Remote / Work From Home Working Days: Monday to Saturday Working Hours: 9:00 AM &ndash; 6:00 PM (EST)Job DescriptionBHAVYANSH ENTERPRISES is seeking a dependable and detail-oriented Appointment Scheduling Executive to support our business outreach activities. This role focuses on communicating with business representatives and arranging meetings for our internal sales team. The position is remote and requires consistency, clear communication, and the ability to follow established processes.As an Appointment Scheduling Executive, you will be responsible for reaching out to potential business contacts using approved communication channels such as phone calls, emails, or messaging platforms. Your primary objective will be to confirm interest, collect basic information, and schedule appointments according to predefined guidelines. This role does not involve closing sales and is focused on coordination and scheduling tasks.Key Responsibilities<ul><li>Contact business prospects to arrange appointments based on provided criteria.</li><li>Confirm essential business details before scheduling meetings.</li><li>Maintain accurate and up-to-date records of calls and appointments.</li><li>Follow assigned daily and weekly scheduling targets.</li><li>Coordinate with internal teams to ensure smooth handover of scheduled appointments.</li><li>Communicate professionally and respectfully with all contacts.</li></ul>Qualifications &amp; Skills<ul><li>Previous experience in appointment scheduling, customer coordination, or sales support is preferred but not required.</li><li>Good verbal and written communication skills in English.</li><li>Ability to work independently in a remote environment.</li><li>Basic familiarity with CRM systems or record management tools is an advantage.</li><li>Willingness to follow structured work processes and schedules.</li></ul>Compensation &amp; Benefits<ul><li>Monthly salary ranging from ₹8,000 to ₹15,000, based on experience and performance.</li><li>Work-from-home flexibility.</li><li>Training and ongoing support.</li><li>Opportunity to gain exposure to international B2B operations.</li></ul>Job Types: Full-time, Permanent, FresherPay: ₹8,752.74 - ₹15,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Internet reimbursement</li><li>Paid sick time</li><li>Paid time off</li><li>Work from home</li></ul>Work Location: Remote

Swain Aluminium Pvt Ltd 

Job Title: Tele Calling ExecutiveLocation: Bhubaneswar, Rasulgarh Department: Marketing / Customer Experience Reports to: Global CRM Manager / Head of Customer ExperienceJob Summary:We are looking for a proactive and detail-oriented Tele Calling Executive professional to support and manage customer relationship management activities across international markets. The ideal candidate must have strong English communication skills and practical experience with CRM tools and global customer engagement.Key Responsibilities:<ul><li>Execute CRM campaigns via email, SMS, push notifications, etc.</li><li>Create and manage customer communication, Female candidate required.</li><li>Coordinate with regional and teams to align CRM efforts.</li><li>Monitor campaign results and provide insights for improvements.</li><li>Maintain and clean CRM databases and ensure data accuracy.</li><li>Ensure compliance with data privacy and protection regulations (e.g., GDPR).</li><li>Support segmentation, targeting, and lifecycle communication.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Marketing, Business, Communications, or a related field.</li><li>2&ndash;3 years of experience in CRM, digital marketing, or customer support roles.</li><li>Fluent in English.</li><li>Experience using CRM platforms such as Salesforce, HubSpot, etc.</li><li>Organized, analytical, and detail-focused.</li><li>Ability to work collaboratively with global teams.</li></ul>Preferred Skills:<ul><li>Knowledge of A/B testing and marketing automation tools.</li><li>Familiarity with email templates</li><li>Additional language skills are a bonus.</li><li>Understanding of customer journey and retention strategies.</li></ul>What We Offer:<ul><li>Supportive and collaborative team environment</li><li>Opportunities for learning and growth</li><li>Exposure to global CRM practices and tools</li></ul>Interested candidate can drop their resume- 9040998414Job Types: Full-time, PermanentPay: ₹12,000.00 - ₹14,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul>Work Location: In person

Hilton Worldwide, Inc.

Job Description - Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm JumeirahA Personal Assistant Supervisor with Waldorf Astoria Dubai is responsible for managing the Personal Assistance section and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.What will I be doingA Personal Assistant Supervisor manages the Switchboard Department and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. Specifically, you are responsible for performing the following tasks to the highest standards:<ul><li>Overseeing the performance of Personal Assistance team, ensuring they adhere to hotel standards, provide excellent customer service, and handle calls efficiently.</li><li>Creating schedules for Personal Assistance team to ensure adequate coverage during peak times and adjusting staffing levels based on occupancy and call volume.</li><li>Conducting training sessions for new Personal Assistance team and providing ongoing coaching to improve their skills in handling calls, using hotel systems, and delivering exceptional service.</li><li>Monitoring calls for quality assurance purposes, providing feedback to Personal Assistance team, and implementing improvements to enhance guest satisfaction.</li><li>Assisting with escalated guest concerns or complaints related to telephone services, resolving issues promptly, and ensuring guest satisfaction.</li><li>To monitor the Kipsu application by actively engaging with guests to address promptly with their questions, requests or feedback.</li><li>Overseeing the maintenance and proper functioning of telephone systems, including troubleshooting technical issues and coordinating repairs as needed.</li><li>Liaising with other hotel departments such as front office and other Departments to ensure seamless communication and coordination.</li><li>Generating daily reports on call volume, service levels, and any notable incidents or concerns, providing insights to management for decision-making purposes.</li><li>Enforcing hotel policies and procedures related to Personal Assistance operations, ensuring compliance with privacy regulations and security protocols.</li><li>Identifying opportunities for process improvements, implementing new technologies or practices to enhance efficiency and guest experience.</li><li>Being prepared to handle emergency situations, such as medical emergencies or security incidents, by following established protocols and coordinating with appropriate personnel.</li><li>Proactively reaching out to guests to confirm reservations, assist with inquiries, and offer personalized services to enhance their overall experience.</li><li>Completing administrative duties such as updating phone directories, maintaining records, and managing inventory of supplies related to telephone operations.</li></ul>What are we looking forA Personal Assistant Supervisor (Telephone Operator Supervisor) serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>Minimum 3-5 years of experience in a luxury hotel or premium customer service environment, including at least 1-2 years in a supervisory or team leader role within the Communications or Guest Service department.</li><li>Proven experience in managing and training a team of Telephone Operators or Call Center Agents in a high-end hospitality setting.</li><li>Strong leadership and coaching skills with the ability to inspire, motivate, and develop team members.</li><li>Excellent communication and interpersonal skills, demonstrating a warm, professional, and polished manner at all times.</li><li>In-depth knowledge of hotel operations, emergency procedures, and communication protocols.</li><li>Exceptional telephone etiquette, active listening, and problem-resolution skills.</li><li>Strong organizational and multitasking abilities to oversee shift operations, manage workload distribution, and ensure service consistency.</li><li>Commitment to delivering discreet, accurate, and prompt service to both internal and external guests.</li><li>Ability to handle guest and team concerns with patience, professionalism, and discretion.</li><li>Technical proficiency in hotel systems such as Opera PMS, multi-line switchboards, and internal communication platforms.</li><li>Keen attention to detail, ensuring all calls, messages, and wake-up requests are handled accurately and efficiently.</li><li>Flexibility to work various shifts, including weekends, nights, and public holidays, as required by hotel operations.</li><li>Impeccable grooming and personal presentation reflecting the hotel's luxury brand standards.</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous experience as a Personal Assistant Supervisor or Telephone Operator Supervisor in a 5-star luxury hotel.</li><li>Proficiency in additional languages (verbal and written), such as Arabic, Russian, or French.</li><li>Familiarity with Hilton brand standards and communication procedures.</li></ul>What will it be like to work for HiltonHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm Jumeirah

Radisson Hotel Group

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
TASKS, DUTIES AND RESPONSIBILITIES 
Switch Board
PROVIDE PROMPT, CORRECT COMMUNICATIONS SUPPORT 
<ul><li>
Provides courteous service to customers by operating the switchboard according to standards.</li><li>
Communicates clearly and courteously.</li><li>
Demonstrate fluency in the use of equipment.</li><li>
Transfers incoming calls promptly to the appropriate extensions.</li><li>
Assists customers make long distance calls by instructing them on the appropriate procedures and/or placing calls for them.</li><li>
Responds to customer questions regarding the hotel, in-house facilities and local events.</li><li>
Provides courteous, prompt and accurate inter-hotel communications to staff and customers.</li><li>
Takes and delivers accurate and complete messages.</li><li>
Ensures guest is woken up as requested by accepting, recording and executing wake-up calls.</li><li>
Unanswered wake-up calls to be immediately reported to Night Manager / Service Manager.</li><li>
Follows established hotel security and safety policies as required.</li><li>
Familiarise him/herself with all-in-house guests; especially those with similar family names to be asked for complete name before transferring calls.</li><li>
Checks the daily arrival list for VIP&rsquo;s.</li><li>
Is familiar with all International / In-house codes, time zones, charges per minute for calls. Responsible to prepare daily police report (Night Operator).</li><li>
Handles the closing of the telephone process and tallies revenue before closing.</li></ul> 
OTS 
PROVIDE EFFICIENT, PROMPT, TROUBLEFREE, AND COURTEOUS SERVICE<ul><li>
Ensure a consistence of high standard is maintained in Room Service order taking</li><li>
Respect and comply with the service standards of the restaurant in the following topics<ul><li>
Answering Telephone as per the Radisson standards</li><li>
Taking down orders</li><li>
Maintain the record of the order</li><li>
Cashiering</li><li>
Organize order-taking material (control sheets, checks, reports etc.)</li><li>
Informing guests about promotions</li></ul></li><li>
Maintains clean and orderly work area in accordance with the hotel&rsquo;s and corporate standards</li></ul><ul><li>
Handles guest complaints tactfully</li><li>
Actively pushes high profit food and beverage items</li><li>
Maintains a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly</li><li>
Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous</li><li>
Makes clear orders to kitchen production, and beverages; registers orders according to hotel procedures</li><li>
Confers with the Room Service Supervisor concerning set-ups and last minute changes</li></ul> 
KNOWLEDGE OF FRONT OFFICE TECHNOLOGY<ul><li>
Is fully conversant with the hotel PMS system.</li><li>
Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems and other Front Office equipment.</li></ul> 
SECURITY, HEALTH, AND SAFETY<ul><li>
Ensures that the telephone call accounting system works properly.</li><li>
Ensures that guest details are not disclosed.</li><li>
Maintains high confidentiality in regards to guest privacy.</li><li>
Fully understands the hotel&rsquo;s fire, emergency, and bomb procedures.</li><li>
Follows emergency procedures to provide for the security and safety of guests and employees.</li><li>
Works in a safe manner that does not harm or injure self or others.</li><li>
Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations.</li><li>
Anticipates possible and probable hazards and conditions and notifies immediate supervisor.</li><li>
Maintains the highest standards of personal hygiene, punctuality, dress, uniform, appearance, body language and conduct.</li><li>
Thorough with the SOS Manual available for handling emergency calls.</li></ul> 
MISCELLANEOUS<ul><li>
Displays a Yes I Can! Attitude at all times.</li></ul><ul><li>
Performs opening and closing duties.</li><li>
Checks that hotel telephone lines are in working order by doing self call checks.</li><li>
Ensures all wake-up call properly timed on the system.</li></ul> 
<ul><li>
Stays up-to-date with development in the hotel by reviewing the communications log book each shift.</li><li>
Is fully aware of Radisson Blu service concepts.</li><li>
Is fully aware of current hotel promotions.</li><li>
Knows the names of key people within Radisson Blu and Owners.</li><li>
Communicates effectively with customers, colleagues, and supervisors.</li><li>
Demonstrates teamwork by co-operating and multitasking.</li><li>
Uses the ABC approach to respond to negative comments and complaints; and transfers complaints to the appropriate manager.</li><li>
Attends meetings and training required by the Front Office Manager.</li><li>
Accepts flexible work schedule necessary for uninterrupted service to hotel guests.</li></ul> 
<ul><li>
Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to the Front Office Manager.</li><li>
Continuously seeks to endeavour professionalism in own job function.</li><li>
Knows :</li></ul><ul><li>
Hotel fire, bomb and emergency procedures.</li><li>
Hotel health and safety policies and procedures</li><li>
Hotel facilities and nearby places of interest and emergency numbers (i.e. hospitals, petrol stations, tourist sights).</li><li>
Hotel and corporate marketing and promotional programs.</li><li>
Corporate clients and clients generating high business volume.</li><li>
Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities.</li><li>
Any other duties as assigned by the supervisors.</li></ul> 

Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

FRONT OFFICE ATTENDANT - OTS AGENT

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Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm Jumeirah

FRONT OFFICE ATTENDANT - OTS AGENT