telephone service representative

WesBanco Bank, Inc.

<div>Summary:
Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing clients, a CSR is charged with providing excellent customer service while identifying sales opportunities and performing account transactions. Determines the proper individual/line of business to handle sales opportunities and more complex customer services issues.

Essential Functions:

Excellent Customer Service

Perform Customer Transactions

Operational and Security Proficiency

Identify referral opportunities

Essential Duties and Responsibilities:

Personally models the standards of the Bank's Mission, Vision, and Pledge.

Accepts and accurately processes all financial service transactions.

Responsible for CSR cash drawer and follows proper balancing and cash handling procedures.

Complies and operates within security and audit procedures.

Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.

Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.

Meets established individual referral goals as assigned.

Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met.

Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.

Develops and maintains working knowledge of the Bank's products and services.

Other Skills and Requirements:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Must have strong product knowledge for the level of selling and successfully promoting products expected with position.
Ability to write simple correspondence.

Sound mathematical and analytical skills preferred.

Must have excellent organizational skills and the ability to multi-task and to be flexible.

Ability to lift and carry up to 25 lbs.

Must be available to work all hours of operations.
Requirements:
High school diploma or GED required.

Cash handling and customer service experience preferred.</div>

Customer Service Representative - Portsmouth - Part Ti

Sea West Coast Guard Federal Credit Union

Job Summary:As a Member Contact Center Representative, you are the voice of our Credit Union. You will provide exceptional, knowledgeable, and professional service to our members via telephone, acting as a financial concierge. You will handle inquiries, resolve complex problems, process financial transactions, and proactively cross-sell products and services that improve our members' financial well-being. This role is essential in building member loyalty and promoting our digital banking solutions.Key Responsibilities:<ul><li>Member Experience &amp; Service: Delivers high-level service by providing accurate information on accounts, loans, and services, maintaining a &quot;telephone smile&quot;.</li><li>Financial Transactions: Accurately processes account inquiries, deposits, withdrawals, transfers, loan payments, wire transfers, and Visa account research.</li><li>Digital Guidance: Assists members with navigating digital banking, including online banking setup, mobile app troubleshooting, and password resets.</li><li>Consultative Sales: Identifies member needs and promotes/cross-sells Credit Union products and services that add value.</li><li>Problem Resolution: Takes ownership of member issues, research discrepancies, and provides timely solutions.</li><li>Operations &amp; Compliance: Adheres to all internal policies, including BSA (Bank Secrecy Act) and CIP (Customer Identification Programs), to ensure member security.</li><li>Balancing: Balances financial transactions at the close of business daily.</li></ul>Job Requirements:<ul><li>Education: High School Diploma or equivalent required.</li><li>Experience: Minimum 1-2 years of experience in a financial institution, credit union, or call center environment.</li><li>Technical Skills: Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to quickly learn core banking systems.</li><li>Communication: Excellent verbal and written communication skills with the ability to explain complex financial topics simply. Bilingual (English/Spanish) skills are a plus</li><li>Skills: Strong problem-solving abilities, attention to detail, and time management skills.</li></ul>Why Join the Sea West Team?At Sea West Federal Credit Union (also known as Sea West Coast Guard Federal Credit Union), we are more than just a financial institution&mdash;we are a mission-driven community dedicated to the financial well-being of those who serve our country. When you join our team, you become part of a legacy of service, integrity, and stability that has supported military personnel and their families for nearly 70 years.Be Part of Something Bigger We embrace the credit union philosophy of &ldquo;People Helping People.&rdquo; You will work in a friendly, dynamic environment where your efforts directly impact the lives of Coast Guard members, veterans, and their families.Industry-Leading Benefits We believe in taking care of our team so they can take care of our members. Our comprehensive benefits package is designed to provide you with peace of mind and long-term stability:<ul><li>100% Employer-Paid Premiums: We cover 100% of your Medical, Dental, and Vision insurance.</li><li>Financial Security: Access to a 401(k) Retirement Plan with a company match.</li><li>Income Protection: Fully paid Life and Long-Term Disability (LTD) Insurance.</li><li>Work-Life Harmony: Enjoy generous Paid Holidays and Vacation Time to recharge and spend time with loved ones.</li><li>Professional Growth: Join one of the most financially secure credit unions in the nation, boasting a 5-star Bauer rating, and grow your career alongside ethical professionals.</li></ul>Our Values<ul><li>Service: A commitment to serving those who serve.</li><li>Integrity: Our standards are rooted in ethical conduct and transparency.</li><li>Community: Building lasting relationships within the military and Bay Area communities.</li></ul>Ready to launch your career with a team that backs you? Explore our current Employment Opportunities or contact our Human Resources department at hr@seawest.coop.Pay: $4,500.00 - $5,000.00 per monthBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>People with a criminal record are encouraged to applyExperience:<ul><li>Call center: 2 years (Required)</li></ul>Work Location: In person

Member Contact Center Representative (Telephone Services)

Icare360 Imaging LLC

Job Summary We are looking for a dynamic and professional Phone Representative to serve as the frontline communicator between our organization and our valued clients. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to handle multiple tasks efficiently. As a Phone Representative, you will be responsible for providing exceptional customer support, managing client inquiries, and ensuring a positive experience for all callers. Multilingual abilities and previous call center experience are highly desirable to effectively serve diverse customer needs.Duties<ul><li>Respond promptly and courteously to inbound customer calls, addressing inquiries and resolving issues with professionalism.</li><li>Make outbound calls to follow up with clients, gather feedback, or promote products and services in a targeted manner.</li><li>Maintain accurate records of interactions through data entry into customer relationship management (CRM) systems.</li><li>Provide comprehensive customer support by explaining services, troubleshooting problems, and guiding clients through processes.</li><li>Demonstrate excellent phone etiquette by maintaining a positive tone, active listening, and clear communication at all times.</li><li>Collaborate with team members to share insights, improve service quality, and meet departmental goals.</li><li>Handle cash transactions accurately when necessary and ensure proper documentation of financial exchanges.</li><li>Utilize Microsoft Office tools and computer skills to manage correspondence, update client information, and generate reports as needed.</li></ul>Experience<ul><li>Previous experience in a call center environment or customer service role is preferred.</li><li>Strong communication skills in English; bilingual or multilingual capabilities are advantageous for serving diverse populations.</li><li>Proven ability to manage high call volumes while maintaining quality service standards.</li><li>Familiarity with data entry, typing accuracy, and analysis skills to interpret customer data effectively.</li><li>Knowledge of sales techniques and outbound calling strategies to promote services or products.</li><li>Experience with Microsoft Office applications such as Word and Excel for documentation purposes.</li><li>Demonstrated understanding of phone etiquette, customer support principles, and client services best practices. Join our team as a Phone Representative to deliver outstanding service that enhances client satisfaction while developing your communication expertise in a fast-paced professional environment!</li></ul>Job Type: Full-timePay: From $22.10 per hourWork Location: In person

Phone Representative

Domino's

<div>Company Description 
Creating great family-like unified teams that are well equipped to serve our Domino's experience to the communities from shore to shore - our pizza in round, we have crust, sauce, cheese and toppings... just like each of our competitors. The difference is, we have incredible team members! This is what sets us apart from our competition. That's right! It's our employees!!! 
Job Description 
Customer Service Representative
We are seeking part-time candidates who will work 3-4 hour shifts 3- 4 days a week, assisting during our lunch and dinner rushes. We also have full-time positions available.
Our Customer Service Representatives are high energy candidates who love people, have a friendly voice, and are motivated! They bring smiles, laughter, and love to our customers and represent a welcoming face for our Locally Owned Domino&rsquo;s Pizza. They are the best candidates who represent our brand!
As a Customer Service Representative, you will be welcoming customers over the phone or in person, sharing our menu with the customers, and taking their orders. Other duties include pre-rush prep, cleaning, pizza making, oven tending, and expediting delivery orders, all done after proper training and time. 
Qualifications 
Must be at least 16yrs old 
Additional Information 
All your information will be kept confidential according to EEO guidelines.</div>

Customer Service Rep(02120) - 1215 Elm Street

Gulfmaid

<div>
 
 
 Job Overview :-
 
 
 
 
 
 
 We are looking for a Customer Service Representative with direct experience in the pipes industry to support our sales and operations teams in managing customer orders, coordinating deliveries, and providing professional service to contractors and project clients.
 
 
 
 
 
 
 Key Responsibilities :-
 
 
 
 
 
 
 
 &bull; Handle customer inquiries related specifically to pipes and piping systems products.
 
 
 &bull; Process and manage sales orders, quotations, and order confirmations for pipe products.
 
 
 &bull; Coordinate with sales, warehouse, and logistics teams to ensure accurate and timely deliveries.
 
 
 &bull; Follow up on order status, deliveries, and customer requirements.
 
 
 &bull; Maintain accurate order records and customer information in the system.
 
 
 &bull; Support the sales team in managing project orders and contractor requirements.
 
 
 &bull; Follow up on collections and outstanding invoices with customers when required.
 
 
 &bull; Assist customers with technical or product-related inquiries related to piping systems.
 
 
 &bull; Ensure high customer satisfaction through professional communication and timely follow-up.
 
 
 
 
 
 
 Job Requirements :-
 
 
 
 
 
 
 &bull; Suitable educational qualification.
 
 
 &bull; 2&ndash;3 years of experience in customer service within the pipes or piping systems industry in Saudi Arabia.
 
 
 &bull; Experience working with pipes manufacturers, distributors, or piping system suppliers is a must .
 
 
 &bull; Experience in receiving, inspecting, and pressure testing thermal pipe networks.
 
 
 &bull; Good communication and customer handling skills.
 
 
 &bull; Ability to manage sales orders, delivery coordination, and collections follow-up.
 
 
 &bull; Strong attention to detail and customer service orientation.
 
</div>

Customer Service Representative - Pipes

Ballad Health

<div>Job Description: 
Summary: 
The Patient Service Representative (PSR) greets all patients and visitors in a courteous and friendly manner and registers the patient according to Ballad Health processes. The duties of the PSR may include, but are not limited to: updating and scheduling patient appointments, retrieving daily patient data for appointments and phone calls, maintaining provider(s) schedules, filing charts/medical records, copying charts/forms, pulling charts, purging charts, producing documents for providers to sign, collecting co-pays, performing data entry of office visit charges, performing collections of unpaid balances, coding encounter forms with proper payment distribution CPT &amp; ICD-10 codes, filing and refiling insurance claims, reconciling the charge sheet, counting the cash drawer, preparing bank deposits, balancing credit cards, reviewing and correcting errors on the missing ticket report, performs closing procedures to ensure proper account balance, perform referral and precertification and prepares information for audit purposes.
Requirements: 
Required &ndash; High School diploma or equivalent; previous experience performing data entry and utilizing data base. Ability to maintain patient confidentiality/HIPAA. Ability to communicate respectfully/kindly with patients, office staff, nurses, and medical staff 
Preferred &ndash; Knowledge of CPT and ICD-9 codes/billing. Previous experience utilizing Electronic Health Record (EHR) system. 
 
 
 
Work Requirements: 
Shift: Day 
On Call: No 
Weekends: No 
Travel Required: No Travel 
Shift Details: 8-5PM
 
City/State: Gray, TN
Location: 
Ballad Health Medical Associates</div>

Patient Service Representative (8a-5p) - Gray, TN

Waste Pro USA

<div>
 
 Summary Of Position
 
 
 
 The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.
 
 
 
 Essential Job Functions
 
 
 
 <ul>
 <li>
 Answers incoming calls.
 </li>
 <li>
 Assists existing commercial and residential customers in resolving issues.
 </li>
 <li>
 Provides service quotes for new customers.
 </li>
 <li>
 Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Communicates concise and accurate information.
 </li>
 <li>
 Provides customer retention by providing high level customer service and offering alternatives to cancellation request.
 </li>
 <li>
 Averages answering approximately 100 inbound calls per day .
 </li>
 <li>
 Averages answering calls in fewer than 12 seconds.
 </li>
 <li>
 Establishes understanding of customer needs, issues, and requests.
 </li>
 <li>
 Identifies opportunities to cross sell additional products and services. (Lock bars, casters, gate fees, etc.)
 </li>
 <li>
 Interacts with customers and Waste Pro employees to determine service, resolve complaints, and escalates the more complex issues to the appropriate level.
 </li>
 <li>
 Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro.
 </li>
 <li>
 Supports other service lines when required.
 </li>
 <li>
 Uses Tower system to gather information, provides information, and/or update customer records.
 </li>
 <li>
 Completes cross training with other departments to include Operations, Sales, and Billing.
 </li>
 <li>
 Strives to meet or exceed service and operational goals established for the call center to include productivity, quality, and timeliness.
 
 
 </li>
 </ul>
 
 Other Job Responsibilities
 
 
 
 <ul>
 <li>
 Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
 </li>
 <li>
 Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro .
 </li>
 <li>
 Any additional job duties that may be assigned by the Supervisor.
 
 
 </li>
 </ul>
 
 WORK ENVIRONMENT
 
 : Normal setting for this job is: office setting.
</div>

Customer Service Representative - Theodore - Rangeline Road

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