telephone service representative

Get Give Delivery Services

Job Summary As a Telephone Sales Representative, you will be at the forefront of our sales efforts, engaging with potential clients and driving business growth through effective communication and relationship-building. Your role will involve making outbound calls, nurturing leads, and converting prospects into loyal customers. You&rsquo;ll leverage your negotiation skills and knowledge of technology sales to deliver tailored solutions that meet our clients' needs. Join us in creating impactful connections and driving success!What you&rsquo;ll do<ul><li>Make outbound calls to potential clients, introducing our products and services with enthusiasm.</li><li>Utilize CRM software to track interactions, manage leads, and maintain accurate customer records.</li><li>Conduct warm calls to follow up on leads generated from marketing efforts.</li><li>Engage in B2B sales conversations, understanding client needs and presenting appropriate solutions.</li><li>Demonstrate exceptional communication skills to build rapport and trust with clients.</li><li>Collaborate with the marketing team to align sales strategies and optimize outreach efforts.</li><li>Negotiate terms and close deals effectively while ensuring customer satisfaction.</li><li>Provide outstanding customer service throughout the sales process, addressing inquiries and resolving issues.</li></ul>Basic qualifications<ul><li>Proficient in English with excellent verbal communication skills.</li><li>Minimum Graduation Degree</li></ul>Preferred qualifications<ul><li>Experience in telemarketing or inside sales roles.</li><li>Familiarity with Salesforce or similar CRM software.</li><li>Background in technology sales or technical sales environments.</li><li>Strong negotiation skills with a proven track record in business development.</li><li>1-2 Years experience in courier industry</li><li>Commission on acheiving targets</li></ul>Why you&rsquo;ll love it here We are dedicated to fostering a vibrant work environment where your contributions matter! Our commitment to your professional growth is reflected in our supportive culture that encourages innovation and collaboration.Our benefits include:<ul><li>Opportunities for career advancement within a dynamic team.</li><li>Comprehensive training programs to enhance your skills.</li><li>A collaborative atmosphere that values your input.</li><li>Supportive resources for both personal and professional development.</li></ul>About us Join our passionate team where we strive to empower businesses through innovative solutions. We believe in the power of technology to transform lives, and we are committed to delivering exceptional service that exceeds expectations. Together, we can achieve remarkable results!Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per month

Telephone Sales Representative

Accor Group

Job Title Telephone Operator Guest Services and Call Handling Dubai, UAE Job Description Telephone Operator Guest Services and Call Handling Dubai, UAE Position Overview Sofitel Dubai The Palm is seeking a professional and service-driven Telephone Operator to manage guest calls, internal communications, and switchboard operations. Located on the iconic Palm Jumeirah, this luxury beachfront resort offers a vibrant work environment where French elegance meets Arabian hospitality. If you have a passion for guest interaction and efficient communication, this is your chance to join one of Dubai s premier hospitality teams. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Customer Service Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Guest Communication and Switchboard Coordination As a Telephone Operator, you will be responsible for managing all inbound and outbound guest communications, delivering wake-up calls, logging requests, and ensuring smooth coordination between departments. This role is pivotal in delivering prompt, courteous, and accurate responses that enhance the guest experience throughout their stay. What You ll Do * Answer all incoming guest calls in a warm, friendly, and professional manner * Handle inquiries, guest requests, and transfers efficiently using the hotel s switchboard system * Maintain accurate records of wake-up call requests and ensure timely delivery * Communicate effectively with Front Office, Housekeeping, Engineering, and F&amp;B to follow up on guest needs * Manage voicemail and messaging services for guests and internal departments * Maintain up-to-date knowledge of hotel facilities, services, and local attractions * Access guest information via the Opera system to personalize calls and assist with preferences * Record and deliver messages according to standard operating procedures * Ensure all telephone equipment is functioning correctly and report issues promptly * Assist in emergency procedures by coordinating communication during fire alarms, evacuations, or other incidents Ideal Profile Friendly, Efficient, and Organized * 1 2 years of experience in a similar telephone or guest services role in a hotel * Fluent in English with excellent verbal and written communication skills * Knowledge of Opera PMS and switchboard systems preferred * Polite, calm, and composed under pressure with attention to detail * Strong interpersonal skills and a commitment to guest satisfaction * Multilingual abilities are an advantage * Ability to multitask and maintain professionalism in high-volume environments

Telephone Operator Guest Services and Call Handling Dubai, UAE

Job Title Telephone Operator Guest Services and Call Handling Dubai, UAE Job Description Telephone Operator Guest Services and Call Handling Dubai, UAE Position Overview Sofitel Dubai The Palm is seeking a professional and service-driven Telephone Operator to manage guest calls, internal communications, and switchboard operations. Located on the iconic Palm Jumeirah, this luxury beachfront resort offers a vibrant work environment where French elegance meets Arabian hospitality. If you have a passion for guest interaction and efficient communication, this is your chance to join one of Dubai s premier hospitality teams. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Customer Service Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Guest Communication and Switchboard Coordination As a Telephone Operator, you will be responsible for managing all inbound and outbound guest communications, delivering wake-up calls, logging requests, and ensuring smooth coordination between departments. This role is pivotal in delivering prompt, courteous, and accurate responses that enhance the guest experience throughout their stay. What You ll Do * Answer all incoming guest calls in a warm, friendly, and professional manner * Handle inquiries, guest requests, and transfers efficiently using the hotel s switchboard system * Maintain accurate records of wake-up call requests and ensure timely delivery * Communicate effectively with Front Office, Housekeeping, Engineering, and F&amp;B to follow up on guest needs * Manage voicemail and messaging services for guests and internal departments * Maintain up-to-date knowledge of hotel facilities, services, and local attractions * Access guest information via the Opera system to personalize calls and assist with preferences * Record and deliver messages according to standard operating procedures * Ensure all telephone equipment is functioning correctly and report issues promptly * Assist in emergency procedures by coordinating communication during fire alarms, evacuations, or other incidents Ideal Profile Friendly, Efficient, and Organized * 1 2 years of experience in a similar telephone or guest services role in a hotel * Fluent in English with excellent verbal and written communication skills * Knowledge of Opera PMS and switchboard systems preferred * Polite, calm, and composed under pressure with attention to detail * Strong interpersonal skills and a commitment to guest satisfaction * Multilingual abilities are an advantage * Ability to multitask and maintain professionalism in high-volume environments * Well-groomed with a courteous and positive demeanor Why Join Us Careers at Sofitel Dubai The Palm * Work in a 5-star beachfront resort on Palm Jumeirah with world-class amenities * Access to global Accor career development opportunities and learning programs * Employee benefit card offering discounts at Accor hotels worldwide * Be part of a culturally diverse and supportive team committed to service excellence * Enjoy a dynamic and elegant work environment where your skills are recognized and developed

Telephone Operator Guest Services and Call Handling

ACCOR

<div>Job Description</div> MAIN DUTIES: Administration <ul> <li>To be a Heartist of the Front Office department and of the hotel, in and outside the work place.</li> <li>To always keep the working area clean and well maintained.</li> <li>To use appropriate materials, equipments and supplies for the smooth run of the OTS operations and to ask for requisitions accordingly.</li> <li>To properly use the telephone etiquette as per Sofitel standards.</li> <li>To attend and handle all guest requests received for internal services, including Room Service orders, as per the hotel standards and procedures.</li> <li>To answer and handle incoming calls, wake-up calls and messages, properly using the telephone etiquettes and Sofitel standards.</li> <li>To coordinate with all departments as per guests and operational needs. To monitor and follow up all these guest requests and to ensure that all guests enjoy their stay being offered the finest personal service.</li> <li>To respect the privacy of the guests and the confidentiality of the information.</li> <li>To report any guest comment or complaint, to respond with Sofitel problem resolution techniques.</li> <li>To inform concerned division or department heads whenever a matter is delayed or not solved.</li> <li>To update the above requests in HotSos, Micros and Opera.</li> <li>To be aware of and to follow emergency and security procedures.</li> <li>To fulfil administrative tasks, office coordination and filing.</li> <li>To read and update logbooks.</li> <li>To update guest history in Opera.</li> <li>To set-up inventory and monitor supplies and other commodities upon guest requests.</li> <li>To keep all equipment clean, areas tidy and well maintained.</li> </ul> Training and Human Resources <ul> <li>Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.</li> <li>Treat complaints of harassment and discrimination promptly and confidentially.</li> <li>Treat customers and colleagues from all cultural groups with respect and sensitivity.</li> <li>Identify and deal with issues which may cause cross cultural conflict or misunderstanding.</li> </ul> Miscellaneous <ul> <li>To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</li> <li>To respond to any changes in the department as dictated by the needs of the hotel.</li> </ul> All Heartists are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances. <ul> <li>All Heartists may be assigned to other duties in the hotel as and when required by business levels.</li> </ul> GENERAL DUTIES: Health and Safety <ul> <li>Ensure that all potential and real Hazards are reported immediately and rectified</li> <li>Be fully conversant with all departmental Fire, Emergency and Bomb procedures</li> <li>Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees</li> <li>Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.</li> <li>Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others</li> <li>Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.</li> </ul> Confidentiality Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy <ul> <li>Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. </li> </ul> To be fully conversant with: <ul> <li>Hotel fire procedures</li> <li>Hotel security procedures</li> <li>Hotel Health and Safety policy and procedures</li> <li>Hotel Facilities and attractions</li> <li>Hotel standards of operation and departmental procedures</li> <li>Sofitel Keys of Luxury and Appearance guidelines</li> <li>Sofitel BE Magnifique vision and its corresponding strategies</li> <li>Methods of accepted payment of the company</li> <li>Short and long term company marketing promotions</li> </ul> <div>Qualifications</div> <ul> <li>To be a Heartist of the Front Office department and of the hotel, in and outside the work place.</li> <li>To always keep the working area clean and well maintained.</li> <li>To use appropriate materials, equipments and supplies for the smooth run of the OTS operations and to ask for requisitions accordingly.</li> <li>To properly use the telephone etiquette as per Sofitel standards.</li> <li>To attend and handle all guest requests received for internal services, including Room Service orders, as per the hotel standards and procedures.</li> <li>To answer and handle incoming calls, wake-up calls and messages, properly using the telephone etiquettes and Sofitel standards.</li> <li>To coordinate with all departments as per guests and operational needs. To monitor and follow up all these guest requests and to ensure that all guests enjoy their stay being offered the finest personal service.</li> <li>To respect the privacy of the guests and the confidentiality of the information.</li> <li>To report any guest comment or complaint, to respond with Sofitel problem resolution techniques.</li> <li>To inform concerned division or department heads whenever a matter is delayed or not solved.</li> <li>To update the above requests in HotSos, Micros and Opera.</li> <li>To be aware of and to follow emergency and security procedures.</li> <li>To fulfil administrative tasks, office coordination and filing.</li> <li>To read and update logbooks.</li> <li>To update guest history in Opera.</li> <li>To set-up inventory and monitor supplies and other commodities upon guest requests.</li> <li>To keep all equipment clean, areas tidy and well maintained.</li> </ul>

One Touch Service Officer

StudyWise/ The Migration

The Cold Calling representative will be responsible for managing communication and scheduling between clients and skilled immigration advisors. This role will focus on contacting clients, arranging consultations, and supporting immigration advisors by ensuring that all necessary appointments and documentation are prepared in advance. The representative will also provide excellent customer service by addressing client inquiries and ensuring a smooth immigration advisory process.Key Responsibilities:<ul><li>Contact clients &amp; schedule consultations with immigration advisors based on client needs and availability.</li><li>Engage potential clients, answer basic questions about immigration services.</li><li>Serve as the first point of contact for clients seeking skilled immigration advice.</li><li>Assist clients in preparing for their meetings with immigration advisors by providing details on necessary documents, timelines, and expectations.</li><li>Relay client-specific information to advisors and ensure that the advisors are well prepared for each meeting.</li><li>Maintain open communication between clients and advisors to ensure effective and timely service delivery.</li><li>Provide a high level of customer service, addressing client concerns and questions with professionalism and empathy.</li><li>Follow up with clients post-appointment to ensure they have the information and support needed for the next steps.</li></ul>Requirements:<ul><li>Education: A bachelor&rsquo;s degree in sales, marketing, or relevant field</li><li>Experience:</li><li>0-1 year of experience in a client-facing role (e.g., customer service, or cold calling)</li><li>Previous experience in immigration is a plus but not required.</li><li>Skills &amp; Competencies:</li><li>Strong communication and interpersonal skills.</li><li>Excellent organisational and time-management abilities.</li><li>Ability to handle multiple tasks and manage conflicting priorities.</li><li>Basic understanding of skilled immigration processes and requirements are advantageous.</li></ul>Benefits:<ul><li>Opportunity to work in a fast-paced and dynamic environment.</li><li>Make a real impact on the company's growth and success.</li><li>Be part of a collaborative and supportive team.</li><li>Personal Loans</li><li>Free online doctor consultations</li><li>Monthly engagement activities</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Are you from Lahore?</li></ul>Work Location: In person

Cold Calling Representative

bravus solutions

Telesales Representative: Evening Shift (2:30 PM - 10:30 PM)Bravus Solutions is seeking a highly motivated and results-driven Telesales Representative to join our dynamic team during our peak evening hours. If you're a night owl with exceptional communication skills and a passion for sales, this is a fantastic opportunity to earn great money and build a career.This is a full-time position with a set shift: 2:30 PM to 10:30 PM, [Time Zone]About the RoleAs our evening Telesales Representative, you will be the primary driver of sales during a critical time of day, engaging with existing and prospective customers over the phone. Your main goal is to promote our products/services, qualify leads, and meet demanding sales targets.Key Responsibilities<ul><li>Sales Generation: Proactively make outbound calls (and/or handle inbound sales inquiries) to achieve and exceed daily, weekly, and monthly sales quotas.</li><li>Customer Engagement: Present, promote, and sell products or services, using persuasive and professional communication to close deals.</li><li>Objection Handling: Confidently address customer questions, concerns, and objections, turning challenges into sales opportunities.</li><li>Data Management: Accurately record all sales activities, customer information, purchases, and call outcomes in our CRM system (e.g., Salesforce, Zendesk).</li><li>Product Expertise: Maintain a comprehensive and up-to-date knowledge of our offerings, pricing, and promotions.</li></ul>Shift &amp; Compensation<ul><li>Work Schedule: Full-Time, Monday &ndash; Friday, 2:30 PM to 10:30 PM (No late nights, set schedule).</li><li>Compensation: Strong base salary plus an uncapped commission structure, providing significant earning potential based on performance.</li></ul>Qualifications and Skills<ul><li>Experience: Proven experience in a telesales, telemarketing, or high-volume sales role is plus point.</li><li>Results-Driven: Demonstrated track record of successfully meeting or exceeding sales targets.</li><li>Communication: Exceptional verbal communication, listening, and negotiation skills with a clear and professional phone presence.</li><li>Resilience: Ability to handle rejection and stress with a positive, persistent, and professional attitude.</li><li>Technical Savvy: Comfortable using computers; experience with CRM software is a definite plus.</li></ul>Ready to launch your sales career in a stable, high-energy environment? Click 'Apply Now' to join our evening team or Whatsapp your cv 03109888891Job Types: Full-time, FresherPay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Telesales Representative: Evening Shift (2:30 PM - 10:30 PM)

GLOBECORP LAW CONSULTS & SERVICES PVTLTD

We are looking for a versatile female candidate to fill the role of Tele caller Executive as well as store manager.Job Responsibilities: -<ul><li>The job responsibilities of a telecaller include answering customer calls and providing timely and accurate information about the company&rsquo;s product and services, responding to customer inquiries and complaints professionally and courteously, processing payments over the phone, and maintaining accurate records of customer interactions and transactions.</li><li>Telecallers should be able to accurately record customer interactions and transactions and may be responsible for updating customer accounts or profiles with relevant information.</li><li>They should also be able to answer customer questions and provide information about services, and company policies.</li><li>Telecallers should be able to listen to and understand customer complaints and work to resolve any issues adequately.</li></ul>Skills Required: -<ul><li>The skills required for a telecaller include excellent communication skills, superior people skills, and the ability to contribute to the company&rsquo;s growth by bringing in customers.</li><li>A successful telecaller representative must be comfortable and agreeable to represent the services over calls and resolve clients&rsquo; complaints and queries.</li></ul>Language:<ul><li>Hindi</li><li>English (Preferred)</li></ul>Experience: 6 Month or moreJob Type: Full-timePay: &#8377;5,000.00 - &#8377;15,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Technical support: 1 year (Preferred)</li><li>tele sales: 1 year (Preferred)</li><li>total work: 1 year (Preferred)</li></ul>Language:<ul><li>Hindi (Preferred)</li><li>English (Preferred)</li></ul>Work Location: In person

Tele Caller cum customer support Executive

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