telephone service representative

Aydah Group of Companies

Job DescriptionPosition: Tele Sales Officer Location: Lahore Job Type: Full-time Gender: Female Only Shift Timing: Morning ShiftOverview: We are seeking a motivated and persuasive Telephone Sales Officer to join our dynamic sales team. The ideal candidate will be responsible for reaching out to potential customers, explaining our products or services, and closing sales over the phone. This role requires excellent communication skills, confidence, and a results-driven mindset.Key Responsibilities:<ul><li>Make outbound calls to potential and existing customers to promote products or services.</li><li>Understand customer needs and recommend suitable solutions.</li><li>Achieve daily, weekly, and monthly sales targets.</li><li>Maintain a detailed database of customer interactions and sales records.</li><li>Handle customer inquiries and follow up promptly to ensure satisfaction.</li><li>Collaborate with the sales and marketing teams to optimize sales strategies.</li><li>Stay updated on product knowledge, pricing, and promotions.</li></ul>Requirements:<ul><li>Proven experience as a Tele Sales Officer / Telemarketer / Sales Representative.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to handle rejection and remain motivated.</li><li>Good computer literacy (MS Office, CRM systems).</li><li>High school diploma or bachelor&rsquo;s degree (preferred).</li><li>Fluent in [English/Urdu &ndash; depending on your region or company needs].</li></ul>Benefits:<ul><li>Competitive salary with an attractive commission structure.</li><li>Training and career growth opportunities.</li><li>Supportive team environment.</li><li>Performance-based incentives and bonuses.</li></ul>How to Apply:Interested candidates can apply through Indeed or send their CV to career@aydahinvestment.com with the subject line &ldquo;Telephone Sales Officer Application.&rdquo;Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per month

Telephone Sales Representative

Accor Group

Job Title Telephone Operator Guest Services and Call Handling Dubai, UAE Job Description Telephone Operator Guest Services and Call Handling Dubai, UAE Position Overview Sofitel Dubai The Palm is seeking a professional and service-driven Telephone Operator to manage guest calls, internal communications, and switchboard operations. Located on the iconic Palm Jumeirah, this luxury beachfront resort offers a vibrant work environment where French elegance meets Arabian hospitality. If you have a passion for guest interaction and efficient communication, this is your chance to join one of Dubai s premier hospitality teams. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Customer Service Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Guest Communication and Switchboard Coordination As a Telephone Operator, you will be responsible for managing all inbound and outbound guest communications, delivering wake-up calls, logging requests, and ensuring smooth coordination between departments. This role is pivotal in delivering prompt, courteous, and accurate responses that enhance the guest experience throughout their stay. What You ll Do * Answer all incoming guest calls in a warm, friendly, and professional manner * Handle inquiries, guest requests, and transfers efficiently using the hotel s switchboard system * Maintain accurate records of wake-up call requests and ensure timely delivery * Communicate effectively with Front Office, Housekeeping, Engineering, and F&amp;B to follow up on guest needs * Manage voicemail and messaging services for guests and internal departments * Maintain up-to-date knowledge of hotel facilities, services, and local attractions * Access guest information via the Opera system to personalize calls and assist with preferences * Record and deliver messages according to standard operating procedures * Ensure all telephone equipment is functioning correctly and report issues promptly * Assist in emergency procedures by coordinating communication during fire alarms, evacuations, or other incidents Ideal Profile Friendly, Efficient, and Organized * 1 2 years of experience in a similar telephone or guest services role in a hotel * Fluent in English with excellent verbal and written communication skills * Knowledge of Opera PMS and switchboard systems preferred * Polite, calm, and composed under pressure with attention to detail * Strong interpersonal skills and a commitment to guest satisfaction * Multilingual abilities are an advantage * Ability to multitask and maintain professionalism in high-volume environments

Telephone Operator Guest Services and Call Handling Dubai, UAE

Job Title Telephone Operator Guest Services and Call Handling Dubai, UAE Job Description Telephone Operator Guest Services and Call Handling Dubai, UAE Position Overview Sofitel Dubai The Palm is seeking a professional and service-driven Telephone Operator to manage guest calls, internal communications, and switchboard operations. Located on the iconic Palm Jumeirah, this luxury beachfront resort offers a vibrant work environment where French elegance meets Arabian hospitality. If you have a passion for guest interaction and efficient communication, this is your chance to join one of Dubai s premier hospitality teams. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Customer Service Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Guest Communication and Switchboard Coordination As a Telephone Operator, you will be responsible for managing all inbound and outbound guest communications, delivering wake-up calls, logging requests, and ensuring smooth coordination between departments. This role is pivotal in delivering prompt, courteous, and accurate responses that enhance the guest experience throughout their stay. What You ll Do * Answer all incoming guest calls in a warm, friendly, and professional manner * Handle inquiries, guest requests, and transfers efficiently using the hotel s switchboard system * Maintain accurate records of wake-up call requests and ensure timely delivery * Communicate effectively with Front Office, Housekeeping, Engineering, and F&amp;B to follow up on guest needs * Manage voicemail and messaging services for guests and internal departments * Maintain up-to-date knowledge of hotel facilities, services, and local attractions * Access guest information via the Opera system to personalize calls and assist with preferences * Record and deliver messages according to standard operating procedures * Ensure all telephone equipment is functioning correctly and report issues promptly * Assist in emergency procedures by coordinating communication during fire alarms, evacuations, or other incidents Ideal Profile Friendly, Efficient, and Organized * 1 2 years of experience in a similar telephone or guest services role in a hotel * Fluent in English with excellent verbal and written communication skills * Knowledge of Opera PMS and switchboard systems preferred * Polite, calm, and composed under pressure with attention to detail * Strong interpersonal skills and a commitment to guest satisfaction * Multilingual abilities are an advantage * Ability to multitask and maintain professionalism in high-volume environments * Well-groomed with a courteous and positive demeanor Why Join Us Careers at Sofitel Dubai The Palm * Work in a 5-star beachfront resort on Palm Jumeirah with world-class amenities * Access to global Accor career development opportunities and learning programs * Employee benefit card offering discounts at Accor hotels worldwide * Be part of a culturally diverse and supportive team committed to service excellence * Enjoy a dynamic and elegant work environment where your skills are recognized and developed

Telephone Operator Guest Services and Call Handling

Marriott International

<div>Additional Information 
Job Number25180751 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Cairo, 1189 Nile Corniche Downtown, Cairo, Egypt, Egypt 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Butler Service Desk Agent (Telephone Operator)

FoamOrder.com

We are seeking an eager, enthusiastic, and experienced customer service professional with strong communication and decision-making skills, and a great work ethic as our next Customer Service Representative. The position is full-time and remote, and will interact closely with our products (custom foam cushions, upholstery covers, and 100% natural organic mattresses) customers, and management team. Ideal work hours are 7am-3:30pm, Pacific Time, Monday-Friday.The Customer Service Representative is responsible for maintaining effective customer service for all internal and external FoamOrder.com customers by utilizing excellent, in-depth knowledge of company products and programs as well as interacting with team members within the Customer Service Department and company management.Essential Functions<ul><li>Interact with customers via email and phone</li><li>Very strong written and verbal communication skills, always represents the company with high-quality communication</li><li>Maintain positive interactions with customers, even during difficult situations and challenging interactions.</li><li>Manage individual customer issues and ensure effective problem resolution</li><li>Strong attention to detail and follow through to make sure what is promised to customers is delivered</li><li>Positive attitude and customer-first mentality</li><li>Problem solver who can make things happen and please customers while adhering to company policies</li><li>Maintains in-depth working knowledge of FoamOrder.com systems and processes and can communicate to customers as necessary</li><li>Sets performance standards to meet service goals of company, and adheres to tracking processes to ensure adherence to standards</li><li>Provides feedback to the company regarding service failures or customer concerns</li><li>Works continually towards self-development to stay current on customer service procedures &amp; practices</li><li>Able to resolve customer situations and to know when to escalate to more senior members of the customer service team</li><li>Responds to customer inquiries and problem solving in a professional and effective fashion</li><li>Acts as a resource in resolving customer issues brought to the Department by utilizing Company process knowledge and strong skills in negotiating and selling</li></ul>Experience Desired<ul><li>Minimum 2-years in a phone-based customer-service role using software and involving website usage</li><li>Familiarity with consumer eCommerce websites and interacting with customers regarding online purchases</li><li>Very strong verbal and written communication skills. Excellent spelling and strong customer interaction skills are a requirement for this job</li><li>Familiarity with interior design, sewing, measuring a strong positive for this role</li><li>Please DO NOT APPLY if you do not have the experience requested</li></ul>Job Type: Full-timePay: $14.00 - $17.00 per hourExpected hours: 30 &ndash; 40 per weekBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Do you have a home-office or quiet place to work each day that will not interfere or interrupt high-quality customer interactions (no loud noises, loud children, loud animals, etc.)?</li></ul>Education:<ul><li>Associate (Preferred)</li></ul>Experience:<ul><li>Phone-based customer service: 2 years (Required)</li></ul>Shift availability:<ul><li>Day Shift (Required)</li></ul>Work Location: Remote

Phone-Based Customer Service Representative - eCommerce

Accor

<div>Company Description 
Every Sofitel team member is an Ambassador. An Ambassador represents Sofitel&rsquo;s brand and its values, at all times. The Sofitel Ambassador will establish relationships and foremost, the Sofitel Ambassador will deliver an exceptional guest experience and promote French excellence. 
Job Description 
MAIN DUTIES:
Administration<ul><li>
To be a Heartist of the Front Office department and of the hotel, in and outside the work place.</li><li>
To always keep the working area clean and well maintained.</li><li>
To use appropriate materials, equipments and supplies for the smooth run of the OTS operations and to ask for requisitions accordingly.</li><li>
To properly use the telephone etiquette as per Sofitel standards.</li><li>
To attend and handle all guest requests received for internal services, including Room Service orders, as per the hotel standards and procedures.</li><li>
To answer and handle incoming calls, wake-up calls and messages, properly using the telephone etiquettes and Sofitel standards.</li><li>
To coordinate with all departments as per guests and operational needs. To monitor and follow up all these guest requests and to ensure that all guests enjoy their stay being offered the finest personal service.</li><li>
To respect the privacy of the guests and the confidentiality of the information.</li><li>
To report any guest comment or complaint, to respond with Sofitel problem resolution techniques.</li><li>
To inform concerned division or department heads whenever a matter is delayed or not solved.</li><li>
To update the above requests in HotSos, Micros and Opera.</li><li>
To be aware of and to follow emergency and security procedures.</li><li>
To fulfill administrative tasks, office coordination and filing.</li><li>
To read and update logbooks.</li><li>
To update guest history in Opera.</li><li>
To set-up inventory and monitor supplies and other commodities upon guest requests.</li><li>
To keep all equipment clean, areas tidy and well maintained.</li></ul>
Training and Human Resources
<ul><li>Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.</li><li>
Treat complaints of harassment and discrimination promptly and confidentially.</li><li>
Treat customers and colleagues from all cultural groups with respect and sensitivity.</li><li>
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.</li></ul>
Miscellaneous<ul><li>
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</li><li>
To respond to any changes in the department as dictated by the needs of the hotel.</li><li>
All Heartists are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.</li><li>
All Heartists may be assigned to other duties in the hotel as and when required by business levels</li></ul>
GENERAL DUTIES:
Health and Safety
<ul><li>Ensure that all potential and real Hazards are reported immediately and rectified</li><li>
Be fully conversant with all departmental Fire, Emergency and Bomb procedures</li><li>
Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees</li><li>
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.</li><li>
Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others</li><li>
Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.</li></ul>
Confidentiality<ul><li>
Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy</li><li>
Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li></ul>
To be fully conversant with:<ul><li>
Hotel fire procedures</li><li>
Hotel security procedures</li><li>
Hotel Health and Safety policy and procedures</li><li>
Hotel Facilities and attractions</li><li>
Hotel standards of operation and departmental procedures</li><li>
Sofitel Keys of Luxury and Appearance guidelines</li><li>
Sofitel &ldquo;BE Magnifique&rdquo; vision and its corresponding strategies</li><li>
Methods of accepted payment of the company</li><li>
Short and long term company marketing promotions</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Business Administration, Finance, or a related field</li><li>
2-3 years of experience in customer service, preferably in banking or financial services</li><li>
Excellent verbal and written communication skills in English; proficiency in Arabic is a plus</li><li>
Strong problem-solving abilities and attention to detail</li><li>
Proficiency in CRM software and banking systems</li><li>
In-depth knowledge of banking products, services, and regulatory requirements</li><li>
Demonstrated ability to work efficiently in a fast-paced environment</li><li>
Excellent time management and multitasking skills</li><li>
Customer-focused mindset with a commitment to delivering exceptional service</li><li>
Banking certifications are preferred but not required</li><li>
Familiarity with UAE banking regulations and compliance standards is a plus</li></ul> 

Additional Information 
<ul><li>
Minimum 1 year of experience in the same or similar role</li><li>
Prior experience working with Opera or a related system</li><li>
Strong interpersonal and problem solving abilities</li><li>
Fluency in English, additional languages are a plus</li></ul></div>

One Touch Service Officer

Techzilla BPO

Techzilla BPO is a dynamic and innovative Telecom solutions provider committed to delivering exceptional customer service. Join our team and be part of a company that values talent, growth, and excellence.Position Overview: We are currently seeking dedicated individuals to join our Inbound/Outbound Customer Service team for our Energy Campaign. The ideal candidate will handle billing inquiries, provide technical support, and assist customers with new services calls.Responsibilities:<ul><li>Handle incoming calls from customers regarding billing inquiries, technical support, and new services.</li><li>Provide accurate information and assistance to customers in a professional and friendly manner.</li><li>Resolve customer issues promptly and effectively, aiming for first-call resolution.</li><li>Upsell and cross-sell additional services when opportunities arise.</li><li>Update customer accounts and records accurately.</li></ul>Qualifications:<ul><li>Previous experience in inbound/Outbound customer service.</li><li>Strong communication and interpersonal skills.</li><li>Ability to handle high call volumes and multitask effectively.</li><li>Problem-solving skills and attention to detail.</li><li>Knowledge of billing systems and technical support processes.</li></ul>Benefits:<ul><li>Competitive salary</li><li>Career growth opportunities</li><li>Training and development programs</li><li>Positive and collaborative work environment</li></ul>How to Apply: If you are passionate about delivering outstanding customer service and ready to contribute to our growing team, please submit your resume hr@techzillabpo.com. Mention &quot;Customer Service Representative - Telecom Campaign&quot; in the subject line.Techzilla is an equal opportunity employer. We encourage candidates from all backgrounds to apply.Join us in powering a brighter future!Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthExperience:<ul><li>Inbound Sales: 1 year (Required)</li></ul>Work Location: In person

Customer Service Representative for US Telecom Campaign

Search 10000+ Telephone service representative jobs near you this November. New roles added regularly across leading industries. Apply today.