telephone supervisor

Marriott International

<div>
 POSITION SUMMARY 
 
 Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
 
 Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 PREFERRED QUALIFICATIONS
 Education: High school diploma or G.E.D. equivalent.
 Related Work Experience: At least 1 year of related work experience.
 Supervisory Experience: At least 1 year of supervisory experience.
 License or Certification: None
 
 
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Whatever Whenever Talent Coach (Telephone Operator Supervisor)

<div>Additional Information 
Job Number25177656 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Dubai-Mina Seyahi, King Salman Bin Abdulaziz Al Saud Street, Dubai, United Arab Emirates, United Arab Emirates, 213084 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Hilton Worldwide, Inc.

Job Description - Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm JumeirahA Personal Assistant Supervisor with Waldorf Astoria Dubai is responsible for managing the Personal Assistance section and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.What will I be doingA Personal Assistant Supervisor manages the Switchboard Department and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. Specifically, you are responsible for performing the following tasks to the highest standards:<ul><li>Overseeing the performance of Personal Assistance team, ensuring they adhere to hotel standards, provide excellent customer service, and handle calls efficiently.</li><li>Creating schedules for Personal Assistance team to ensure adequate coverage during peak times and adjusting staffing levels based on occupancy and call volume.</li><li>Conducting training sessions for new Personal Assistance team and providing ongoing coaching to improve their skills in handling calls, using hotel systems, and delivering exceptional service.</li><li>Monitoring calls for quality assurance purposes, providing feedback to Personal Assistance team, and implementing improvements to enhance guest satisfaction.</li><li>Assisting with escalated guest concerns or complaints related to telephone services, resolving issues promptly, and ensuring guest satisfaction.</li><li>To monitor the Kipsu application by actively engaging with guests to address promptly with their questions, requests or feedback.</li><li>Overseeing the maintenance and proper functioning of telephone systems, including troubleshooting technical issues and coordinating repairs as needed.</li><li>Liaising with other hotel departments such as front office and other Departments to ensure seamless communication and coordination.</li><li>Generating daily reports on call volume, service levels, and any notable incidents or concerns, providing insights to management for decision-making purposes.</li><li>Enforcing hotel policies and procedures related to Personal Assistance operations, ensuring compliance with privacy regulations and security protocols.</li><li>Identifying opportunities for process improvements, implementing new technologies or practices to enhance efficiency and guest experience.</li><li>Being prepared to handle emergency situations, such as medical emergencies or security incidents, by following established protocols and coordinating with appropriate personnel.</li><li>Proactively reaching out to guests to confirm reservations, assist with inquiries, and offer personalized services to enhance their overall experience.</li><li>Completing administrative duties such as updating phone directories, maintaining records, and managing inventory of supplies related to telephone operations.</li></ul>What are we looking forA Personal Assistant Supervisor (Telephone Operator Supervisor) serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>Minimum 3-5 years of experience in a luxury hotel or premium customer service environment, including at least 1-2 years in a supervisory or team leader role within the Communications or Guest Service department.</li><li>Proven experience in managing and training a team of Telephone Operators or Call Center Agents in a high-end hospitality setting.</li><li>Strong leadership and coaching skills with the ability to inspire, motivate, and develop team members.</li><li>Excellent communication and interpersonal skills, demonstrating a warm, professional, and polished manner at all times.</li><li>In-depth knowledge of hotel operations, emergency procedures, and communication protocols.</li><li>Exceptional telephone etiquette, active listening, and problem-resolution skills.</li><li>Strong organizational and multitasking abilities to oversee shift operations, manage workload distribution, and ensure service consistency.</li><li>Commitment to delivering discreet, accurate, and prompt service to both internal and external guests.</li><li>Ability to handle guest and team concerns with patience, professionalism, and discretion.</li><li>Technical proficiency in hotel systems such as Opera PMS, multi-line switchboards, and internal communication platforms.</li><li>Keen attention to detail, ensuring all calls, messages, and wake-up requests are handled accurately and efficiently.</li><li>Flexibility to work various shifts, including weekends, nights, and public holidays, as required by hotel operations.</li><li>Impeccable grooming and personal presentation reflecting the hotel's luxury brand standards.</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous experience as a Personal Assistant Supervisor or Telephone Operator Supervisor in a 5-star luxury hotel.</li><li>Proficiency in additional languages (verbal and written), such as Arabic, Russian, or French.</li><li>Familiarity with Hilton brand standards and communication procedures.</li></ul>What will it be like to work for HiltonHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm Jumeirah

SOFITEL

Process all incoming and outgoing calls accurately and courteously
<ul>
<li>Ensure smooth internal telecommunication as per Sofitel Standards</li>
<li>Accurately record and control wake-up calls</li>
<li>Assist guests with international calls and directory queries</li>
<li>Call guests by name whenever possible</li>
<li>Page staff member when requested</li>
<li>Abide by principles of guest privacy</li>
<li>Handle guests requests promptly and report complaints to the Telephone Supervisor</li>
<li>Bill call costs</li>
<li>Aware of local telephone listings and frequently dialed numbers</li>
<li>Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations</li>
<li>Advise defects on switchboard equipment to Supervisor</li>
<li>Maintain a clean work environment</li>
<li>Maintain detailed knowledge of the Hotel s fire, life and safety system</li>
<li>Adhere to OH&amp;S policies and procedures</li>
</ul>

Royal Service Agent

RAFFLES

To perform all aspects of telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel s standards. KEY ROLES &amp; RESPONSIBILITIES <ul> <li>Process all incoming and outgoing calls accurately and courteously</li> <li>Ensure smooth internal telecommunication as per Raffles Standards</li> <li>Accurately record and control wake-up calls</li> <li>Assist guests with international calls and directory queries</li> <li>Call guests by name whenever possible</li> <li>Page staff member when requested</li> <li>Abide by principles of guest privacy</li> <li>Handle guests requests promptly and report complaints to the Telephone Supervisor</li> <li>Bill call costs</li> <li>Aware of local telephone listings and frequently dialed numbers</li> <li>Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations</li> <li>Advise defects on switchboard equipment to Supervisor</li> <li>Maintain a clean work environment</li> <li>Maintain detailed knowledge of the Hotel s fire, life and safety system</li> <li>Adhere to OH&amp;S policies and procedures</li> </ul>

Accor Group

Key Responsibilities * Answer guest calls using correct telephone etiquette in accordance with Sofitel standards * Maintain complete confidentiality and respect guest privacy at all times * Coordinate day-to-day guest service activities with butlers and Club Mill sime Lounge Supervisor * Step in to support or substitute the Lounge Supervisor as required * Escalate serious guest issues to the Lounge Supervisor, Club Mill sime Manager, Duty Manager, or Front Office Manager * Record all guest feedback, complaints, and service requests accurately * Update guest profiles daily with preferences, likes, and dislikes to personalize service * Participate in daily briefings and ensure a smooth handover between shifts * Share daily highlights and service opportunities with the Lounge Supervisor * Foster positive communication with other departments for seamless guest experiences Candidate Requirements * Previous experience in a guest services or lounge role within a luxury hotel environment preferred * Excellent telephone manners and communication skills * Discreet and professional demeanor with high attention to guest privacy * Strong organizational skills and ability to handle multiple tasks simultaneously * Familiarity with hotel systems and guest profile management * Ability to work varied shifts, including evenings, weekends, and holidays * Fluency in English; knowledge of additional languages is a plus * Strong interpersonal and coordination skills Why Join Us * Be part of Sofitel s exclusive Club Mill sime service, offering premium guest interactions * Grow your career within the global Accor group, known for its inclusive and supportive culture * Gain valuable experience in a luxury hospitality setting with high service standards * Enjoy training, benefits, and advancement opportunities across brands and countries

Club Lounge Agent - Guest Relations and Hospitality

Accor

<div><div>Company Description</div> 
Sofitel Al Hamra Beach Resort<div> 
Job Description</div> 
<ul><li>
To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.</li><li>
To attract guests and to enhance their loyalty, providing a distinctive service Talent &amp; Culture tough communication and sales skills, in order to improve the hotel's image and to increase revenue.</li><li>
To recognize potential clients and to transmit information to the Sales Department.</li><li>
To recognize VIP guests and to apply the concerned policies.</li><li>
To maintain a good commercial relationship with all the bookers: guests/companies/agencies.</li><li>
To promote the Accor loyalty programs and the hotel promotions.</li><li>
To respect the privacy of the guests and the confidentiality of the information.</li><li>
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.</li><li>
To report all guest comments or complaints.</li><li>
To call the supervisor or manager for advice in serious cases or if an approval is required.</li><li>
To properly use the telephone etiquettes as per Sofitel standards.</li><li>
To have a perfect knowledge of room types and rate structure.</li><li>
To ensure the accuracy of all booking information entered in the PMS.</li><li>
To maintain an accurate Guest History.</li><li>
To have a perfect knowledge of the hotel configuration and products.</li><li>
To achieve Quality Tools and Yield Management performance.</li><li>
To know the competitors and to gather information about their activities and sales.</li><li>
To provide updated reports and statistics to the Management and other departments.</li><li>
To follow up availability and rate charts on TARS and other booking systems / channels.</li><li>
To maintain database for ATACS follow up.</li><li>
To follow daily check-lists.</li><li>
To fulfill administrative tasks and filing.</li><li>
To properly use and maintain the reservation communication system (telephone, fax, e-mail).</li><li>
To read and update logbooks.</li><li>
To maintain appropriate stock level for the smooth run of the reservations operations and to initiate requisitions accordingly.</li><li>
To be updated with the latest administrative, organizational, operational or other changes and news.</li><li>
To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.</li></ul></div>

Reservations Agent

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5551 telephone supervisor jobs NEAR_ME

Whatever Whenever Talent Coach (Telephone Operator Supervisor)

Whatever Whenever Talent Coach (Telephone Operator Supervisor)

Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm Jumeirah

Royal Service Agent

Royal Service Agent

Club Lounge Agent - Guest Relations and Hospitality

Reservations Agent