telephone switchboard operator

StoneSprings Hospital Center

<div>Do you have the PRN career opportunities as a(an) Switchboard PBX Operator PRN you want with your current employer? We have an exciting opportunity for you to join StoneSprings Hospital Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.
<h5 class="jobSectionHeader">Job Summary and Qualifications</h5>
The Switchboard PBX Operator PRN will answer and correctly route all calls in a prompt, courteous, and pleasant manner and to provide monitoring of all essential alarm systems to start responses to alarm activator. 
<ul><li>
Demonstrate ability to operate console unit promptly and efficiently.</li><li>
Maintain courtesy when responding to incoming and outgoing callers.</li><li>
Accurately identify and take appropriate action for the following situations when they occur: Code Red (Red), Code Blue (CPR), Code Yellow (disaster), and bomb threats.</li><li>
Report all telephone repair needs to the PBX Coordinator.</li><li>
Review, comprehend, and adhere to hospital and department policies and procedures which pertain to work performance.</li><li>
Properly use paging system and exercise discretion in keeping paging to a minimum.</li><li>
Monitor all alarm system (fire, oxygen, burglar, vacuum, etc.) and takes appropriate action in event of an alarm activation.</li><li>
Treats all information obtained as confidential and communicates the information only through the designated administrative channels.</li><li>
Refer all patient information calls to appropriate designated person.</li><li>
Attend in-service and staff meetings as requested.</li><li>
Exhibit a professional rapport with employees, physicians, patients and visitors.</li><li>
Maintain professional appearance and demeanor.</li><li>
Perform duties at designated work station related to other department operations as may be assigned through the PBX Coordinator.</li><li>
Provides adequate notice in event of illness.</li></ul><h6 class="jobSectionHeader">
What qualifications you will need:</h6><ul><li>
2 years of customer service experience, and/or</li><li>
1 year of experience working in a medical environment.</li></ul> 
Benefits
StoneSprings Hospital Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include some or all of the following:<ul><li>
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li>
Wellbeing support, including free counseling and referral services</li><li>
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li>
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li>
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li>
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location and position.
StoneSprings Hospital Center has provided quality healthcare services since 2015. We give patient's access to trained physicians and advanced technology. Our 120+ bed hospital is one of the region's leading acute care facilities in Loudoun County. Our medical services includes a full-service 24/7 Emergency Department, orthopedics, advanced heart and vascular care, extensive diagnostic imaging and interventional radiology capabilities, minimally invasive robotic surgery and maternal/child health.
At StoneSprings Hospital Center, our care like family culture extends to our patients, our people and our community. We are committed to each other because when we join together, our patients are cared for in the safest and most compassionate way.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Switchboard PBX Operator PRN opening. We review all applications. Qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status</div>

Switchboard PBX Operator PRN

HCA Healthcare Trident Hospital

<div>Do you have the PRN career opportunities as a Hospital Telephone Operator you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare Trident Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.
We are looking for those that can work any of the following shifts:<ul><li>
Monday through Friday 7a-3p</li><li>
Monday through Friday 3p-11p</li><li>
Saturday and Sunday 7a-7p</li><li>
Saturday and Sunday 7p-7a</li></ul>
MULTIPLE PRN POSITIONS AVAILABLE
<h5 class="jobSectionHeader">Job Summary and Qualifications</h5>
<h5 class="jobSectionHeader">The Hospital Telephone Operator will operate a console telephone switchboard in order to relay incoming, outgoing and inter-facility calls, providing information to callers as appropriate. 
Additional duties will include:<ul><li>
Performing various hospital communication duties such as overhead paging, beeper paging, monitoring alarms, gas levels and fire alarms, and alerting personnel of impending disasters, fires and codes notifying appropriate personnel as required.</li><li>
Training new hires, keeping resources updated, cleaning the work space, and all other duties deemed necessary by the management team. This is an entry-level position working under limited supervision.</li><li>
Work situations are basically routine and require strong communication skills, and a service oriented individual.</li></ul></h5><h6 class="jobSectionHeader">
What qualifications you will need:</h6><h5 class="jobSectionHeader"><ul><li>
Basic reading comprehension required.</li><li>
Proficient in all Microsoft Office programs with at least a 30 words per minute speed.</li><li>
Multiline telephone system or Call Center experience preferred.</li><li>
Healthcare experience preferred.</li><li>
Knowledge of medical terminology preferred.</li><li>
High School Graduate or GED is preferred.</li><li>
Ability to perform calmly, competently and quickly in emergency situations required.</li><li>
Ability to fluently speak and understand English required.</li></ul>
Benefits</h5>
HCA Healthcare Trident Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include some or all of the following:<ul><li>
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li>
Wellbeing support, including free counseling and referral services</li><li>
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li>
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li>
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li>
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location and position.
Trident Health is a 445-bed HCA Healthcare hospital system comprised of two acute care hospitals, HCA Healthcare Trident Hospital and HCA HealthCare Summerville Hospital and three freestanding emergency departments, Brighton Park Emergency, Moncks Corner Medical Center and Centre Pointe Emergency. 
 
We provide care to nearly 375,000 South Carolina Low country residents each year. Every day Trident Health's more than 2,600 employees, more than 500 physicians and more than 130 volunteers are dedicated to fulfilling our mission.
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Hospital Telephone Operator PRN opening. We review all applications. Qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status</div>

Hospital Telephone Operator PRN

TriStar Health

<div>Part-Time, Evenings, 20 hours per week 
Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Switchboard Operator today with TriStar Greenview Regional Hospital.
<h5 class="jobSectionHeader">Job Summary and Qualifications</h5> 
<h5 class="jobSectionHeader"> 
 
The PBX Operator is responsible for operating hospital switchboard and pager system and implementing all emergency plans according to hospital policy. 
What you will do in this role:<ul><li> 
Receive and direct all incoming calls to the appropriate party, in a timely and professional manner.</li></ul><ul><li> 
Coordinate with Hospital units and staff during visitation times while providing excellent customer service to all employees, visitors, physicians, patients and referral sources.</li></ul><ul><li> 
Coordinate with RESPOND on individuals presenting for assessments and entering information into the EMTALA log and also on calls and/or regarding potential concerns for customers waiting to be assessed and/or admitted.</li></ul><ul><li> 
Assist in any possible way with customer/patient/family needs during phone call and visitation times as well as for those waiting to be seen by hospital staff for any reason.</li></ul><ul><li> 
Coordinate with business office meal ticket monies, safe entries and removals, mail distribution, and vehicle sign ins/outs.</li></ul> 
What qualifications you will need:<ul><li> 
High School Diploma or GED required</li></ul><ul><li> 
PBX/Customer Service Experience preferred</li></ul>
Benefits</h5>
TriStar Greenview Regional Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li>
Wellbeing support, including free counseling and referral services</li><li>
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li>
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li>
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li>
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
TriStar Greenview Regional Hospital is a 200+ bed facility serving Southern Kentucky and surrounding areas. Recognized by the Joint Commission as a Top Performer on Key Quality Measures&reg;, TriStar Greenview is a national leader in providing quality healthcare. Home of Kentucky's first CardioMEMS HF System, we are also an accredited chest pain center that provides state-of-the-art cardiac care to patients managing heart failure. The facility is also a Certified Primary Stroke Center. 
&quot;The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Switchboard Operator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Switchboard Operator

Atrium Health

<div>Department:
10010 Navicent Health Rehabilitation Hospital - Administration 
Status:
Full time 
Benefits Eligible:
Yes 
Hours Per Week:
40 
Schedule Details/Additional Information:
Weekends - 8a-8p (Friday, Saturday, Sunday)
Pay Range
$18.85 - $28.30
Major Responsibilities:<ul><li>
Greets patients/guests upon entry in a friendly and helpful manner. Provides direction to appropriate areas and documents arrival of visitors.</li><li>
Responsible for ensuring the overall appearance of the lobby/waiting area is neatly organized and reports any furniture or maintenance repair issues accordingly.</li><li>
Uses names as appropriate to recognize management, coworkers and patients/family by greeting them in a professional manner.</li><li>
Maintains maps/directions for other facilities on hand to provide as needed.</li><li>
Ensures parking area and entrance to the building is free of trash and debris by picking it up or arranging with Environmental Services to provide service.</li><li>
Uses proper telephone etiquette to answers incoming calls and routes calls quickly and efficiently.</li><li>
Identifies telephone system problems and arranges for repair.</li><li>
Notifies appropriate emergency response agency and management in emergency situations.</li><li>
Receives request for paging, determines appropriateness of request an makes necessary pages while on duty.</li><li>
Provides miscellaneous clerical duties, including typing and performs related responsibilities as directed.</li></ul>
Licensure, Registration, and/or Certification Required:
None
Education Required:
High school diploma or equivalent.
Experience Required:
1 year of switchboard and/or customer service experience.
Knowledge, Skills &amp; Abilities Required:
Ability to speak clearly and distinctly over electronic equipment. Ability to hear and understand clearly over electronic equipment. Ability to type..
Physical Requirements and Working Conditions:
Must be able to use visual near and distance acuity. Must have verbal ability to communicate in person and over the phone or radio. Must be able to assist co-workers in transfers and transport supplies, patients/residents, or equipment using good body mechanics. Must have functional range of motion of the cervical, thoracic and lumbar spines, upper and lower extremities with a grip strength of 60-80 pounds, specific to the job class evaluation. Must be able to forward reach, overhead reach, bend, squat, kneel and change from one position to the other rapidly. Must be able to lift 25-60 lbs. and carry 25-50 pounds specific to job class evaluation. Must be able to tolerate high noise, busy atmospheres and noxious odors. Must be able to work in noisy environments and be self directed to complete jobs as ordered. Must be able to 
remain calm under stressful situations. Must be able to assess and respond to multiple situations simultaneously. Must be able to assist co-workers in multiple overlapping tasks simultaneously. Must be able to prioritize job tasks and organize work space to be efficient and conducive to completing work tasks as assigned in a timely manner. If job class is identified as falling under POPE C, the individual must pass the cardiac recovery test.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more &ndash; so you can live fully at and away from work, including:
Compensation<ul><li>
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training</li><li>
Premium pay such as shift, on call, and more based on a teammate's job</li><li>
Incentive pay for select positions</li><li>
Opportunity for annual increases based on performance</li></ul>
Benefits and more<ul><li>
Paid Time Off programs</li><li>
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability</li><li>
Flexible Spending Accounts for eligible health care and dependent care expenses</li><li>
Family benefits such as adoption assistance and paid parental leave</li><li>
Defined contribution retirement plans with employer match and other financial wellness programs</li><li>
Educational Assistance Program</li></ul>
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. 
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation&rsquo;s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
Acts as Lead Switchboard Operator by maintaining coverage at desk at all times and assisting in training of other switchboard operators. Responsible for the operation of the lobby reception area including answering incoming calls, routing calls, providing information and acting as receptionist to the public by providing excellent customer services.</div>

Berks County PA

<div>POSITION SUMMARY:
Main responsibility is to answer and direct telephone calls in a polite and informative manner in a fast-paced environment. Process all inter-communication through multi-line, unlimited extension switchboard.
POSITION RESPONSIBILITIES:
<div><ul><li>Answer and delegate incoming calls.
</li></ul><ul><li>Perform receptionist responsibilities- greet visitors, receive packages
</li></ul><ul><li>Perform clerical duties .
</li></ul><ul><li>Open/Close switchboard.
</li></ul><ul><li>Make Public Announcements .
</li></ul><ul><li>Receive and delegate calls regarding resident appointments.
</li></ul><ul><li>Check telephone bills for personal long-distance calls.
</li></ul></div>MINIMUM EDUCATION AND EXPERIENCE:
 High School Diploma or GED
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
<ul><li>Must have general computer and keyboarding knowledge.
</li><li>Possess knowledge of office terminology, procedures and equipment.
</li><li>Ability to speak English in a clear, pleasant voice and manner.
</li><li>Ability to understand and follow simple oral and written directions.
</li><li>Ability to read and sort mail.
</li><li>Ability to hear and respond with tact and courtesy to a wide variety of situations (including residents, visitors, and staff requests) in both routine and emergency situations.
</li><li>Have a pleasant and courteous personality.
</li><li>Maintain confidentiality regarding all resident and employee information.
</li></ul>PHYSICAL DEMANDS:
<ul><li>Ability to sit long periods of time.
</li><li>Good hearing and speaking ability.
</li><li>Ability to handle stress.
</li><li>Physical presence in the office is required.
</li></ul>This position description serves as a guideline for communicating the essential functions and other information about the position to the applicant/employee. It is not intended to create a binding employment contract nor cover every detail of the position and may be changed where appropriate.</div>
 <div><div>Equal Employment Opportunity Statement: 
</div><div></div> 
<div>The County of Berks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, political affiliation or any other characteristic protected by federal, state, or local laws. 
</div><div></div> 
<div>This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 
</div><div></div> 
<div>About Us:
</div>Berks County is a combination of rich farm country, industry, beautiful parks, entertainment, and top-notch educational institutions. Whether you are interested in County services, the availability of our parks, tax rates, or other county information, this is the place to start.</div>
 <div>Mission Statement:
It is the mission of Berks County government and all County employees to administer and deliver services to the citizens of the County in the most effective, efficient and professional manner possible within the constraints of the financial resources available.</div>

PT Switchboard Operator 4pm-8pm (Berks Heim Nursing & Rehabilitation)

Baptist Health South Florida

<div>Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News &amp; World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.
What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact &ndash; because when it comes to caring for people, we're all in.
At Baptist Health, we&rsquo;re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a &ldquo;grow our own&rdquo; philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:<ul><li>
Career growth and development opportunities, with clear pathways and ongoing support</li><li>
Comprehensive health and wellness resources that go beyond traditional benefits</li><li>
A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs</li><li>
Tuition reimbursement to support continued learning and advancement</li><li>
And so much more</li></ul> 
Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.<h2 class="jobSectionHeader">
Description:</h2> 
Operates multiple-position telephone switchboard to relay incoming, outgoing and interoffice calls for hospitals and Doctors Answering Service and performs miscellaneous telecommunications and clerical duties. Monitors all hospital alarms, performs code paging, and also provides patient information. Consistently delivers exceptional service to all callers.
Estimated pay range for this position is $16.00 - $18.94 / hour depending on experience.<h2 class="jobSectionHeader">
Qualifications:</h2> 
Degrees:
<ul><li>High School,Cert,GED,Trn,Exper.</li></ul>
Additional Qualifications:
<ul><li>Must have a minimum of one year customer service experience and basic computer knowledge.</li><li>
Associate of Art desired.</li></ul>
Minimum Required Experience: 1 Year 
EOE, including disability/vets</div>

Telecommunications Operator, PBX Service

County of San Mateo

<div></div><div><div><ul><li><div>Description
 
 
The Technology Services Department of the County of San Mateo is seeking qualified candidates for the Lead Telephone Operator position. Under general supervision, provide lead direction by training, assigning, and directing the work of County Telephone Operators who operate telephone consoles and softphones to connect incoming calls to County staff or departments and to provide information to the public regarding County functions and activities; serve as a resource to assigned Telephone Operators in handling difficult situations; respond to San Mateo County Health alarms and provide other related services according to established Standard Operating Procedures; maintain records; and prepare and update telephone directories.
 
 
The hours are Wednesday 6 p.m. - 11 p.m., Thursday 6 p.m. - 11 p.m., Friday 6 p.m. - 12 a.m., Saturday 8 am. - 8 p.m., and Sunday 8 a.m. - 8 p.m.
 
 
DISTINGUISHING CHARACTERISTICS
 
Lead Telephone Operator is the lead level in the Telephone Operator Series that performs the full range/scope of duties and tasks associated with the Telephone Operator classification and exercises a high degree of independent judgment in assigning, delegating, directing, and providing training on the work of San Mateo County Telephone Operators.
 
 
The ideal candidate will:
 
<ul><li>Experience involving considerable contact with the public, primarily by extensive use of telephones.</li>
<li>Knowledge of basic computer use in a business office and communication center environments.</li>
<li>Experience creating, updating, and publishing AMiON schedules.</li>
<li>Proficient knowledge of county government procedures, offices, and functions.</li>
<li>Experience with maintaining calm and focus in response to urgent calls, call center cardiac and fire alarm response, and other County related emergency situations.</li>
<li>Experience working closely with staff in a Supervisory position to create and execute procedures.</li>
<li>Experience with Komutel communications usage.</li>
<li>Receive calls in the middle of the night and after-hours from staff requiring guidance when sharing on-call responsibilities with the Supervisor.</li>
</ul> 
Examples Of Duties
 
Duties may include, but are not limited to, the following:
 
<ul><li>Provide lead direction to assigned telephone operations staff.</li>
<li>Train assigned staff in softphone, telephone, and County procedures.</li>
<li>Give guidance to a shift of telephone operations staff; set priorities and follow up as required.</li>
<li>Provide input into selection decisions, performance evaluations, and corrective action matters.</li>
<li>Monitor the work of Telephone Operators and serve as a resource in handling difficult situations.</li>
<li>Assist Telephone Services Supervisor in conducting training programs for both Telephone Operators and other County staff regarding new or changing telephone and softphone procedures and equipment.</li>
<li>Maintain records of incoming call messages and schedules of 24/7 County on-call staff.</li>
<li>Coordinate and schedule shift assignments when on-call.</li>
<li>Assist in maintaining telephone records and documents, including the pre-paration of County staff telephone directories and informational material.</li>
<li>Operate telephone consoles and softphones during an assigned shift.</li>
<li>Answer incoming calls, determine the nature of the call, and direct the caller to the proper department or person.</li>
<li>Locate County personnel regarding fires, bomb threats, intrusion alarms, and County emergencies and disasters.</li>
<li>Contact on-call personnel for after-hours matters involving the Coroner, Sheriff, Probation, and other County departments.</li>
<li>Receive calls regarding malfunctions of County equipment; recommend solutions and/or call the proper repair service as required.</li>
<li>Provide off hours services as required.</li>
<li>Perform related duties as assigned.</li>
</ul> 
Qualifications
 
 
Knowledge of:
 
<ul><li>Basic supervisory principles and practices.</li>
<li>Principles and techniques for interacting with the public, often when relations may be strained.</li>
<li>Effective communication skills in English, including clear spoken communication and written proficiency appropriate for the role.</li>
<li>Methods and techniques of operating telephone consoles and softphones.</li>
<li>Usage of standard office equipment and computer operation in an office and in communication center environments.</li> 
</ul> 
 
Skill/Ability to:
 
<ul><li>Evaluate the quality of the work of others.</li>
<li>Train others in work procedures.</li>
<li>Organize, prioritize, and coordinate work activities.</li>
<li>Operate telephone consoles and softphones.</li>
<li>Communicate clearly and concisely in English, both orally and in writing.</li>
<li>Comprehend information and ideas presented through speech in a noisy environment with static or weak transmissions via softphone, telephone, radio, and face-to-face communication.</li>
<li>Screen and interpret general data and filter relevant information.</li>
<li>Comprehend, interpret, relay, and document information via softphone, telephone, computer software, or other related technology.</li>
<li>Access and refer to information using available resources.</li>
<li>Remain focused, calm, and controlled under pressure, and exercise good judgment and common sense to make sound decisions in emergency situations.</li>
<li>Read and interpret various alarm devices and relay pertinent information.</li>
<li>Establish and maintain positive and courteous working relationships with County staff, the community, and co-workers.</li>
<li>Perform multiple tasks simultaneously.</li>
<li>Read, interpret, understand, and carry out written and oral instructions and/or information.</li>
<li>Listen, understand, and relay information via radio, telephone, softphone, and computer.</li>
<li>Sit for extended periods of time.</li>
<li>Interact tactfully and effectively with callers, some of whom may be hostile or irate.</li>
<li>Determine the nature of incoming calls and recommend appropriate action or solutions.</li>
<li>Quickly learn County procedures, personnel, offices, and functions.</li>
<li>Use initiative and sound independent judgment within established guidelines.</li>
<li>Operate telephone consoles and softphones.</li>
<li>Develop and foster a positive working rapport with direct and in-direct customers, the public, and co-workers.</li>
<li>Hearing and manipulative skills, sufficient to operate modern telephone consoles and softphones.</li> 
</ul> 
 
Education and Experience:
 
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
 
 
One year as a telephone operator in a centralized telephone operations setting utilizing modern telephone consoles and softphones.
 
 
Application/Examination
 
 
Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/limited term position prior to the final filing date will receive five points added to their final passing score on this examination.
 
 
A supplemental application form must be submitted in addition to our regular employment application form. Resume or CV will not be accepted as a substitute for the required employment application and supplemental questionnaire.
 
 
The examination process will consist of an application screening (pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.
 
 
IMPORTANT: Applications for this position will only be accepted online . If you are currently on the County's website, you may click the &quot;Apply&quot; button . If you are not on the County's website, please go to https://jobs.smcgov.org to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.
 
 
TENTATIVE RECRUITMENT SCHEDULE
 
Final Filing Date: Tuesday, May 19, 2026 at 11:59 p.m. PST
 
Screening: Wednesday, May 20, 2026
 
Combined Panel Interviews: Wednesday, May 27, 2026
 
 
About the County
 
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.
 
 
The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.
 
 
The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.
 
 
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HR Contact: Arlene Cahill (Lead Telephone Operator) 
 
 
</div></li><li><div><h3 class="jobSectionHeader">ABOUT THE COMPANY</h3>
</div><div><ul><li><h3 class="jobSectionHeader">County of San Mateo Human Resources Department</h3>
</li></ul><div>San Mateo County government protects and enhances the health, safety, welfare, and natural resources of the community, and provides quality services that benefit and enrich the lives of the people of this community.
 
 
We are committed to:
<ul><li>The highest standards of public service</li>
<li>A common vision of responsiveness</li>
<li>The highest standards of ethical conduct</li>
<li>Treating people with respect and dignity</li>
</ul>San Mateo County is located in the scenic San Francisco Bay Area. The County&rsquo;s diverse population has approximately 750,000 residents, growing to over one million in daytime population. San Mateo County provides the benefits of a temperate climate and clean air, with abundant ocean sports and recreational activities. Rural open space areas, as well as metropolitan San Francisco, are within easy reach. San Mateo County government has a budget of $2.4 billion, with a workforce of over 5,400 employees in 22 departments and agencies.
San Mateo is an Equal Opportunity Employer</div></div></li></ul></div></div>

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