telephone triage nurse

Children's Minnesota

<div>
 
 About Children&rsquo;s Minnesota
 
 
 
 Children&rsquo;s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children&rsquo;s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts&trade; in our region, Children&rsquo;s Minnesota is regularly ranked by U.S. News &amp; World Report as a top children&rsquo;s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.
 
 
 Children&rsquo;s Minnesota is proud to be recognized by Modern Healthcare as one of 2023&rsquo;s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.
 
 
 
 Position Summary
 
 
 
 This CHN telephone triage nurse is responsible for triaging incoming calls from clients, assessing needs, giving appropriate clinical options and facilitating referral to primary providers, health care facilities and community resources. The nurse will also educate the caller when appropriate regarding immediate care, advice and preventative behaviors.
 
 
 <ul>
 <li>
 Current unrestricted RN license (Minnesota).
 </li>
 <li>
 Ability to obtain unrestricted nursing licensure in other states.
 </li>
 <li>
 Minimum 2 years of recent nursing experience.
 </li>
 <li>
 Experience in an emergency or ambulatory care setting a plus.
 </li>
 <li>
 A background in telephone triage is ideal-though not required.
 
 
 </li>
 </ul>
 Knowledge/Skills/Abilities:
 
 
 <ul>
 <li>
 Required for completely satisfactory performance in this job is knowledge of nursing functions, basic anatomy and physiology, and age competency through all stages of growth &amp; development.
 </li>
 <li>
 The ability to demonstrate and perform generic and patient specific population critical competencies based on age and diagnosis.
 </li>
 <li>
 Critical thinking and independent problem solving skills.
 </li>
 <li>
 Positive interpersonal skills.
 </li>
 <li>
 Strong interview and communication skills; including good written and non verbal communication.
 </li>
 <li>
 The ability to utilize time and resources effectively.
 </li>
 <li>
 Ability to delegate.
 </li>
 <li>
 Proficient computer skills are essential.
 
 
 </li>
 </ul>
 The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. Annual salaries displayed are based on full-time employment (40 standard hrs per week). Annual salaries for part-time positions will be prorated based on the employee&rsquo;s scheduled weekly hours in relation to the full-time standard. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs.
 
 
 In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay.
 
 
 All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.
 
 
 Children&rsquo;s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
</div>

Telephone Triage Nurse

Children's Hospital of Philadelphia

<div>SHIFT:
Day (United States of America)
Seeking Breakthrough Makers 
 
Children&rsquo;s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. 
 
At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care&mdash;and your career. 
 
CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means. 
 
A Brief Overview
Children's Hospital of Philadelphia is seeking a telephone triage nurse for their Office Hours team. The shift will be based off of the operational need.
Primary Care, telephone triage, and/or Barton Schmitt telephone triage protocol experience preferred. 
Practices at the level of a competent to proficient practitioner of nursing. The nurse at this level demonstrates competence in Telehealth nursing. In addition, demonstrates clinical leadership skills through contribution to standards of care and unit goals. Serves as a role model for other staff and a preceptor for new employees and participates in endeavors to increase nursing knowledge. The nurse must demonstrate competence in caring for patients with a wide variety of health issues. He/She assists the Manager with administrative issues which affect the clinical practices within the office as well as comply with the administrative policies and clinical protocols as outlined in policy and procedure manual. Administratively responsible to the Manager and Ambulatory Nursing Director for nursing practice issues. 
 
What you will do<ul><li>
Nursing Practice</li><li>
Follows the Nursing Process and to deliver safe telephone triage care: assessment, planning, implementation and evaluation</li><li>
Collects and synthesizes complex assessment data and uses critical thinking skills to best determine most appropriate protocol and disposition</li><li>
Develops a plan of care</li><li>
Communicates and collaborates with families/caregivers on plan of care and ensures understanding and compliance</li><li>
Documentation reflects all aspects of telephone encounters</li><li>
Collaborates with the PCP and other healthcare providers as necessary</li><li>
Professionalism/Leadership</li><li>
Role models appearance and behaviors that promote a positive image of Nursing.</li><li>
Role models how to interact with parents/patients and colleagues with respect and dignity.</li><li>
Role models professionalism and teamwork</li><li>
Facilitates and promotes change in the unit environment.</li><li>
Leads unit improvements and measures outcomes.</li><li>
Assures that staff incorporates professional standards of practice and regulatory requirements into nursing care provided.</li><li>
Follows hospital policies regarding HIPPA and privacy as applicable to the home office</li><li>
Research</li><li>
Reads, analyzes and synthesizes nursing and other scholarly articles and research studies; shares knowledge with unit staff in a formal format.</li><li>
With assistance applies research findings to clinical practice.</li><li>
Seeks opportunities to participate in research studies or answer simple research question.</li><li>
Learning</li><li>
Identifies learning needs of self and others and assists in the development of a learning plan.</li><li>
Applies education and training from departmental in-services and external sources to enhance Nursing practice.</li><li>
Assist in developing and utilizes patient education materials relevant to patient population</li><li>
Participates in development/ presentation of staff education programs geared to meet unit and select departmental needs.</li><li>
Demonstrates health care informatics competency in order to manage patient care</li><li>
Information literacy, including the effective use of the intranet and internet to find electronic resources for patient care, nursing practice and evidence-based decision-making;</li><li>
Information management skills, including the effective use of the electronic health record and clinical information systems, the ability to collect clinical data using quality tools and the ability to discuss, evaluate and analyze outcome data presented in charts and tables.</li><li>
Resource Management</li><li>
Participates in promoting quality, efficient and cost effective care.</li><li>
Monitors own usage of supplies and equipment/identify opportunities for improvement and makes recommendations.</li><li>
Manages own time to accomplish direct/indirect care in a cost efficient manner.</li></ul>
Education Qualifications<ul><li>
Technical Diploma Nursing Required</li><li>
Bachelor's Degree Nursing Preferred</li></ul>
Experience Qualifications<ul><li>
At least two (2) years registered nursing experience Required</li><li>
Experience in pediatrics, telephone triage, use of Barton Schmitt Telephone Triage Protocols Preferred</li></ul>
Skills and Abilities<ul><li>
Computer Competency</li><li>
Basic use of a computer (mouse, keyboard, printer, USB ports).</li><li>
Basic use of Microsoft Office (Word processing, spreadsheets, presentations and Skype).</li><li>
Web browsing, intranet search, document access.</li><li>
Use of shared network file space.</li><li>
Navigation and use of clinical communication systems.</li><li>
Determines the nature and extent of clinical information needed and uses the appropriate technology to access it.</li><li>
Accesses needed information effectively and efficiently.</li><li>
Evaluates information and its sources critically and appropriately incorporates it into clinical practice.</li><li>
Evaluates outcomes of the use of information.</li><li>
Information Management Literacy</li><li>
Navigation of the electronic health record system.</li><li>
Ability to locate and review specific patient data in various clinical information systems.</li><li>
Effectively uses clinical decision support tools.</li><li>
Understands policies and procedures, confidentiality, security, and privacy regulations regarding the use of clinical information systems.</li><li>
Ability to collect clinical data using quality improvement tools.</li></ul>
Licenses and Certifications<ul><li>
Registered Nurse (Pennsylvania) - Pennsylvania State Licensing Board - upon hire - Required or</li><li>
Registered Nurse (New Jersey) - New Jersey State Licensing Board - upon hire - Required</li></ul> 
To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more. 
 
EEO / VEVRAA Federal Contractor | Tobacco Statement
SALARY RANGE:
$39.26 - $50.06 Hourly
Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.
-
At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.</div>

Office Hours Telephone Triage Nurse

St. David's HealthCare

<div><h5 class="jobSectionHeader">This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).</h5><h5 class="jobSectionHeader">
Shift Schedule: various 4 day - 10 hour shifts available, which will all include Saturdays</h5>
Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Telephone Triage Registered Nurse today with Parallon
<h5 class="jobSectionHeader">Job Summary and Qualifications</h5><h5 class="jobSectionHeader"> 
As a Registered Nurse, you will be responsible for delivering high-quality, patient-centered care in line with the requirements of the department and the standards of practice for the relevant state and specialty. Collaborating with medical providers and the care team, you will provide personalized, comprehensive, and compassionate care, following established nursing models such as &quot;Assess, Perform, Teach, and Manage.&quot; You will also act as an advocate for patients, families, and caregivers, embodying the organization's vision, mission, and values to ensure an outstanding patient experience and positive clinical outcomes. 
In this role you will:<ul><li> 
Provide nurse advice and triage services to consumers calling with clinical questions</li><li>
Provide appropriate compassionate advice to callers using evidence based clinical decision tools to help callers make personal health decisions. Make cross referrals as indicated. Facilitate referrals and event registration through internal transfer mechanisms.</li><li>
Utilizes nursing skill and along with approved protocols to provide telephone nurse triage and/or health advice to consumers with clinical questions or symptoms.</li><li>
Facilitates referrals for health services as appropriate via telephone and performs all components of call processing</li><li>
Ensures performance standards are met and accepts constructive feedback</li><li>
Speaks with a pleasant, professional phone voice and provides superior customer service to create an exceptional patient experience.</li><li>
Documents caller information and outcomes in a relational database system in accurately and as prescribed by current standards and policies</li><li>
Maintains confidentiality, HIPAA and PHI compliance</li><li>
Communicates appropriately and clearly with departmental management, co-workers and callers and exhibits willingness to master new work routines and methods Provides homecare, advice and/or education to callers that respects the cultural, spiritual, intellectual/educational, and psychosocial differences of individuals and preserves caller&rsquo;s autonomy, dignity and rights. Maintains and contributes to a collaborative professional and ethical work environment. 
</li><li>
Actively participates in team meetings and engages in the processes of the contact center</li></ul> 
Qualifications that you will need<ul><li> 
Associate Degree in Nursing or RN Diploma -Required</li><li>
Bachelor's Degree in Nursing&ndash; Preferred</li><li>
3+ years of experience in bedside nursing required</li><li>
Telehealth experience helpful, not required</li><li>
Med Surg, ED, or ICU experience is highly preferred</li><li>
BLS Certification Required</li><li>
(RN) Registered Nurse, or (RN) Registered Nurse, or (RN) Registered Nurse, or Registered Nurse Diploma must be obtained within 6 months of employment start date</li></ul>
Benefits</h5>
Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li>
Wellbeing support, including free counseling and referral services</li><li>
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li>
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li>
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li>
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. 

&quot;The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Telephone Triage Registered Nurse opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Telephone Triage Registered Nurse

Southwest Community Health Center

<div>Description: 
SUMMARY: The Nurse Triage Specialist plays a vital role in ensuring accessible, equitable healthcare for patients in a community health setting. Responsibilities include assessing patient symptoms over the phone or via electronic communication, providing timely clinical advice, and directing patients to appropriate levels of care using evidence-based protocols. The Nurse Triage Specialist helps bridge healthcare gaps for vulnerable and underserved populations, promoting preventative care and reducing unnecessary emergency room visits.
SPECIFIC DUTIES AND RESPONSIBILITIES: All duties are subject to accommodation in accordance with the Americans with Disabilities Act (ADA).<ul><li>
Provide telephone and electronic triage to patients of all ages
</li><li>Assess urgency of patient symptoms using standardized triage protocols and clinical judgment.</li><li>
Educate patients on self-care, medication use, chronic disease management, and when to seek in-person care.</li><li>
Coordinate same-day or next-day appointments for patient needs in collaboration with scheduling staff and clinical teams.</li><li>
Recognize and escalate emergency crises, including connecting patients with urgent in-clinic, telehealth, or emergency services.</li><li>
Serve as a resource for community health navigation, including referrals to social services, behavioral health, or public health programs.</li><li>
Maintain accurate documentation of all patient interactions in the Electronic Health Record (EHR).</li><li>
Monitor patient messages, prescription refills, and overdue results within the EHR system and respond promptly.</li><li>
Participate in quality improvement activities aimed at improving access, patient experience, and clinical outcomes.</li><li>
Collaborate with healthcare providers, specialists, and other team members to coordinate patient care.</li><li>
May require flexible hours, including evenings or weekends based on patient needs.</li><li>
In-person clinical support and/or outreach participation.</li></ul>
Requirements: 
Qualifications:
<ul><li>Experienced and able to function effectively and professionally within an outpatient setting providing services to a special and diverse population group.</li><li>
Strong clinical judgement and excellent communication skills.</li><li>
Familiarity with underserved populations and commitment to health equity.</li><li>
Ability to work independently and make sound decisions under pressure.</li><li>
Proficiency with electronic health records, EPIC preferred.</li><li>
Excellent organizational skills and the ability to work under pressure.</li><li>
CPR / BLS Certified</li></ul>
Education and/or Experience:
<ul><li>Graduate of an accredited nursing program
</li><li>CT Licensed Practical Nurse (LPN) license required, Registered Nurse (RN) preferred</li><li>
Minimum 2 years of clinical nursing experience; community health, primary care, or emergency nursing preferred</li></ul>
Physical Requirements and Work Environment: The physical requirements and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the manual dexterity sufficient to operate phones, computers, and other office equipment. The position requires the physical ability to kneel, bend and perform light lifting. This person must have the ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. Generally, the working conditions are good with little or no exposure to extremes in health, safety hazards and/or hazardous materials. This person must have the ability to travel as required to work with staff.</div>

Nurse Triage Specialist

TeamHealth

<div><div><div>AccessNurse is the premier provider of medical call center solutions, including 24/7 telephone nurse triage, and answering services. In business since 1996, AccessNurse serves more than 20,000 clinicians and practices, along with healthcare systems, health plans and Federally Qualified Health Centers (FQHCs) across the country. 
 
AccessNurse is a TeamHealth Company. TeamHealth has been recognized by Newsweek as one of America&rsquo;s Greatest Workplaces in Health Care for 2025.
 
 
Job Description Overview 
 
The Clinical Training Specialist is responsible for supporting the Training &amp; Education Manager and the Director of Quality &amp; Education in the delivery and oversight of employee orientation and training programs. This role focuses on ensuring the effective preparation and seamless transition of Telephone Triage Nurses into their clinical roles, maintaining the highest standards of quality and patient care. 
 
Essential Duties and Responsibilities<ul>
<li>Deliver orientation and ongoing clinical education sessions, ensuring alignment with organizational standards and regulatory requirements</li>
<li>Help evaluate training effectiveness through competency assessments, performance metrics, and feedback mechanisms</li>
<li>Maintain accurate documentation of training activities and compliance records</li>
<li>Partner with preceptors and Clinical Operations to support smooth transition of new nurses into active roles</li>
<li>Provide performance feedback and coaching based on quality and productivity metrics</li>
<li>Track attendance and maintain training records</li>
<li>Update training materials as assigned</li>
<li>Conduct quality monitoring for new employees</li>
<li>Perform telephone triage nursing regularly to maintain skills</li>
<li>Serve on the Quality Improvement Committee and attend assigned meetings</li>
<li>Maintain strong working relationships across departments</li>
<li>Maintain flexibility to support a 24/7 contact center</li>
</ul> 
Qualifications/Experience<ul>
<li>Registered Nurse (RN) with active license in good standing</li>
<li>Graduate of an accredited nursing program</li>
<li>Minimum 5 years of healthcare experience, preferably with management background</li>
<li>2 to 3 years telephonic nursing experience preferred</li>
<li>Knowledge of evidence-based practice and clinical guidelines for telephone triage</li>
<li>Demonstrated experience in training, education, or staff development within a healthcare setting</li>
<li>Strong communication, presentation, and interpersonal skills</li>
<li>Proficient in MS Office and telephony systems; informatics knowledge preferred</li>
<li>Proficiency in virtual training platforms and learning management systems (LMS)</li>
<li>Ability to manage multiple priorities in a fast-paced environment</li>
<li>Ability to manage, teach, motivate and direct others</li>
</ul></div><div><div>Get job alerts by email. Sign up now!

</div><div></div><div><div>Job Snapshot</div>
<div><h4 class="jobSectionHeader">Employee Type</h4>
Full-Time
</div><div><h4 class="jobSectionHeader">Location</h4>
USA (Remote)
</div><div><h4 class="jobSectionHeader">Job Type</h4>
Nurse
</div><div><h4 class="jobSectionHeader">Experience</h4>
Not Specified
</div><div><h4 class="jobSectionHeader">Date Posted</h4>
03/16/2026</div></div></div></div></div>

Clinical Training Specialist

VOICE EXCHANGE

<div><div>Company: Voice Exchange
 
Location: 100% Remote 
Job Type: Full-Time (38 Hours/Week)
 
Compensation: $30.00/hour (Paid training included) 
</div><div>
About the Role:</div><div>
Voice Exchange is seeking a highly skilled and independent Registered Nurse to join our Nurse Triage Call Center. In this full-time, fully remote position, you will serve as the critical first point of contact for patients requiring immediate medical guidance. 
</div><div>
Utilizing industry-gold-standard Schmitt-Thompson protocols and our intuitive Keona software platform, you will conduct thorough telephone assessments, prioritize patient needs, and direct them to the appropriate level of care. We are looking for the absolute best&mdash;a critical thinker who excels in a fast-paced telehealth environment and values clinical excellence. 
 
**Nusres MUST have Compact Nursing License.** 
 
Your Schedule:</div><div>
This position is designed for a nurse seeking a non-traditional schedule with mid-week days off. The schedule is set and requires availability for the following shifts (All times listed in CST):</div><ul><li>
Monday: 4:00 PM &ndash; Midnight</li><li>
Tuesday: 4:00 PM &ndash; Midnight</li><li>
Friday: 4:00 PM &ndash; 8:00 PM</li><li>
Saturday: 8:00 AM &ndash; 5:00 PM</li><li>
Sunday: 8:00 AM &ndash; 5:00 PM</li></ul><div>
What We Offer: 
We value our nursing staff and provide a robust compensation and benefits package to support your professional and personal well-being:</div><ul><li>
Competitive Pay: $30.00/hour, including fully paid training hours.</li><li>
Healthcare Benefits: Comprehensive health coverage.</li><li>
Retirement: 401(k) plan with a 3% company match.</li><li>
Continuing Education: Full annual CME hours covered to maintain your clinical edge.</li><li>
Licensure Support: Complete financial reimbursement and administrative support for obtaining non-compact state nursing licenses required for our service areas.</li></ul><div>
Key Responsibilities:</div><ul><li>
Perform comprehensive, protocol-driven telephone triage using Schmitt-Thompson guidelines.</li><li>
Accurately and efficiently document all patient encounters within Keona software.</li><li>
Provide clear, empathetic, and evidence-based home care advice or direct patients to the appropriate emergency, urgent, or primary care settings.</li><li>
Maintain a quiet, HIPAA-compliant remote workspace.</li></ul><div>
Qualifications &amp; Requirements:</div><ul><li>
Licensure: Must possess an active, unrestricted Compact Nursing License (eNLC).</li><li>
Flexibility: Must be willing to obtain and maintain additional nursing licenses in non-compact states that Voice Exchange serves (all fees reimbursed by the company).</li><li>
Experience: Minimum of 2 years of clinical nursing experience. Previous telephone triage, ER, or ambulatory care experience is highly preferred.</li><li>
Technical Skills: Comfortable navigating telehealth software, electronic health records, and working in a fully digital environment.</li><li>
Skills: Exceptional communication, autonomous decision-making, and critical thinking abilities without visual patient cues.</li></ul></div>

Telehealth Triage Registered Nurse (RN) - Full-Time, Remote (Evening/Weekend)

Austin Regional Clinic: ARC

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 ABOUT AUSTIN REGIONAL CLINIC:
 
 
 
 Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas&rsquo; largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health &amp; Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/
 
 
 
 PURPOSE
 
 
 
 Under general supervision, provides routine nursing care via telephone within the limits of nursing knowledge, education, licensure, experience and ethical, legal standards of care. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 
 
 
 <ul>
 <li>
 Assesses and prioritizes medical needs via telephone and directs patients to appropriate and necessary care.
 </li>
 <li>
 Calls pharmacy with prescription refills as prescribed by and under the direction of the physician.
 </li>
 <li>
 Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back.
 </li>
 <li>
 Documents symptoms/complaints, nursing assessment, advice and patient/caller response.
 </li>
 <li>
 Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care.
 </li>
 <li>
 Collects data and make assessments, develops a working diagnosis, determines interventions and disposition per guidelines.
 </li>
 <li>
 Demonstrates best practices and quality care.
 </li>
 <li>
 Assesses the physical, social, and emotional needs of patients and families.
 </li>
 <li>
 Teaches and counsels patients and families concerning heath assessment and care including prevention of disease and health maintenance.
 </li>
 <li>
 Accurately and completely reports and documents status, care rendered, response to care, provider orders, contacts with patient and/or other healthcare providers.
 </li>
 <li>
 Accurately and completely performs patient follow-up activities including laboratory results and diagnostics, appointments, referrals, medications, and call backs.
 </li>
 <li>
 Participates in orienting, training, and guiding team members.
 </li>
 <li>
 Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
 </li>
 <li>
 Regular and dependable attendance due to teamwork, face to face interaction with patients and/or working with equipment.
 </li>
 <li>
 Follows the core competencies set forth by the Company, which are available for review on CMSweb.
 </li>
 <li>
 Works holiday shift(s) as required by Company policy.
 
 
 </li>
 </ul>
 
 
 OTHER DUTIES AND RESPONSIBILITIES
 
 
 
 
 <ul>
 <li>
 Performs other duties as assigned.
 
 
 </li>
 </ul>
 
 
 QUALIFICATIONS
 
 
 
 
 
 Education and Experience
 
 
 
 
 Education:
 
 High school diploma or equivalent. Graduation from an accredited school of nursing.
 
 
 
 
 Experience:
 
 
 
 
 
 Required:
 
 One (1) or more years of RN experience or one (1) or more years of nursing experience working in triage.
 
 
 
 Preferred:
 
 Telephone triage experience. Previous experience in an ambulatory, hospital, or home health setting. Bilingual in English and Spanish.
 
 
 
 
 Knowledge, Skills And Abilities
 
 
 
 
 <ul>
 <li>
 Knowledge of all activities associated with the delivery of quality nursing practices and duties assigned to this role.
 </li>
 <li>
 Skill in nursing practices within the scope of responsibilities assigned to this role.
 </li>
 <li>
 Skill in organization and efficiency.
 </li>
 <li>
 Ability to manage multiple nursing activities simultaneously with frequent interruptions in a fast &ndash;paced environment
 </li>
 <li>
 Ability to have excellent attention to detail.
 </li>
 <li>
 Ability to utilize computer software and associated programs to triage and send reports to appropriate agencies or clinics.
 </li>
 <li>
 Ability to use nursing judgment as an adjunct to the computer Software Program to reach appropriate dispositions and care advice.
 </li>
 <li>
 Ability to respond appropriately to emergency situations.
 </li>
 <li>
 Ability to apply nursing principles, practices and techniques.
 </li>
 <li>
 Ability to exercise initiative and judgment in selecting proper treatment.
 </li>
 <li>
 Ability to engage others, listen and adapt response to meet others&rsquo; needs.
 </li>
 <li>
 Ability to align own actions with those of other team members committed to common goals.
 </li>
 <li>
 Ability to demonstrate personal responsibility and accountability and reflect a positive image in dress and demeanor.
 </li>
 <li>
 Skill at finding and providing solutions that are customized to meet customers&rsquo; needs and concerns.
 </li>
 <li>
 Ability to apply standardized processes appropriately; continuously improving processes.
 </li>
 <li>
 Ability to collaborate with other groups and departments to reach common goals.
 </li>
 <li>
 Ability to continuously adapt and contribute to meet growth and market needs of the company and own career.
 </li>
 <li>
 Ability to demonstrate functional capabilities in areas related to job roles; continuously seek to advance knowledge.
 </li>
 <li>
 Ability to readily learn and apply information technology applications and take responsibility for updating skills.
 </li>
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 Excellent computer and keyboarding skills, including familiarity with Windows.
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 Excellent verbal and written communication skills.
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 Ability to manage competing priorities.
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 Ability to perform job duties in a professional manner at all times.
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 Ability to understand, recall, and communicate, factual information.
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 Ability to understand, recall, and apply oral and/or written instructions or other information.
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 Ability to organize thoughts and ideas into understandable terminology.
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 Ability to apply common sense in performing job.
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 Ability to understand and follow instructions and guidelines.
 
 
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 Certificate/License
 
 
 
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 Current licensure as a Registered Nurse (RN) in the State of Texas. Required to maintain a current registered nursing license during employment.
 
 
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 Work Schedule:
 
 Monday - Friday: 8:00am - 5:00pm, WFH after 90day training/evaluation period
 
 
 
 Work Location:
 
 Training and orientation at our Administrative facility. Work-from-home opportunities after ~90 days. Must reside in Texas and be willing to attend on-site training and occasional in-person department meetings in Austin, TX.
 
 
 
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 Equal Opportunity Employer
 
 
 This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Registered Nurse (Centralized Phone Triage) - Remote Opportunity

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