telephone triage nurse

The Villages Health

<div><b>Please note this is not a remote position.</b><br>
<br>
<b>About The Villages Health</b><br>
The Villages Health is a patient-centered primary care driven, multi-specialty medical group with over 800 team members. Our unique care model gives us both the time and resources to truly care for our patients, along with a company culture that supports a healthy work-life balance for our team members. Our purpose, mission and vision is to empower Villagers and the surrounding communities to live out their dreams by keeping them healthy and healing them quickly. Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve. In doing so, The Villages Health is creating America&rsquo;s Healthiest Hometown.<br>
<br>
<b>Our Full-time Benefits</b><br>
Medical, Dental &amp; Vision Insurance | Matching HSA &amp; 401k | PTO &amp; Paid Holidays | The Villages Charter School Eligibility | &amp; much more!<p><b>
Hiring Event</b><br>
Please bring your resume and join us:</p><ul><li><b>
Friday, April 17</b><b>th</b><b> from 9:30 AM to 1:30 PM at The Villages Health Administrative Office </b>(6503 Powell Road, The Villages, FL 32163) &ndash; RSVP&rsquo;s are encouraged through Eventbrite at <b>https://bit.ly/4ohNYjV</b></li></ul><b>
Responsibilities:</b><br>
A non-exempt position responsible for providing clinical triage decision making under the supervision of the Lead Clinical Telephone Triage Nurse. The nurse should be able to prioritize the urgency of the patient telephone interaction based on the assessment data, utilize decision support tools and collaborate with other health care professionals to arrive at a plan of care, implement appropriate interventions, and evaluate the outcome.<br>
<br>
<b>Essential Duties and Responsibilities:</b><ul><li>
Performs nursing assessment of patients with acute and/or chronic health problems via telephone.
</li><li>Chooses the most appropriate decision support tool based on the assessment.</li><li>
Advises the patient and/or the family of the patient on the recommended level of care.
</li><li>Educates the patient and/or the family regarding level of recommended care, including over the counter (OTC) medications and therapies, symptoms to report and when to call back.
</li><li>Follows up on patients via telephone for symptom resolution or disposition.</li><li>
Reports assessment, findings, and other pertinent information to the Primary Care Physician (PCP) or to the appropriate designated Provider or the care management team.
</li><li>Accurately communicates and documents assessments and recommended interventions within identified time frames.
</li><li>Schedules and confirms appointments.
</li><li>Conducts research of available information or community resources and provides to patient, as appropriate.
</li><li>Other duties as assigned.</li></ul><br>
<b>
Education/Experience Requirements:</b><ul><li>
Must have a valid Florida Registered Nurse&rsquo;s License</li><li>
BLS Healthcare provider.
</li><li>Graduate of an accredited school of nursing.
</li><li>Knowledge of scope of practice for RNs in the State of Florida.
</li><li>Professional knowledge of clinical nursing protocols in various specialties with emphasis in the areas of disease processes, emergencies, and pharmacology.
</li><li>Knowledge of what medical symptomology constitutes urgent/emergent care. Knowledge of medical terminology and abbreviations.
</li><li>Knowledge and understanding of managed care concepts strongly recommended.
</li><li>Knowledge of clinical protocols for vital signs. Knowledge of normal values for vital signs (BP, Pulse, Respirations, Temps).
</li><li>Knowledge of scheduling practices/referrals for physician offices preferred.</li><li>
Knowledge of effective teamwork practices between front and back office staff.</li><li>
Assists with training and evaluation of Clinical Telephone Assistants and Clinical Triage Assistants as assigned.</li><li>
Strong critical thinking skills.
</li><li>Excellent clinical skills and judgment.
</li><li>Strong coaching ability
</li><li>Skill in initiating appropriate emergency procedures.
</li><li>Skill in handling a number of tasks simultaneously.
</li><li>Skill for tact and diplomacy in interpersonal interactions.</li><li>
Ability to communicate calmly and clearly with patients.
</li><li>Ability to use manual dexterity to perform medical treatments.
</li><li>Ability to establish and maintain effective working relationships with coworkers and diverse patient populations.
</li><li>Ability to perform mathematical calculations for drug dosages.
</li><li>Ability to work with computer and effectively use electronic medical records (EMR).
</li><li>Ability to work under pressure.</li></ul><b>
Salary is commensurate with experience.</b><br>
<br>
<b>Questions? Contact us at recruitment@thevillageshealth.com</b><br>
<br>
<b>Note</b>: A background screening will be required for candidates hired. For more information about the Background Screening Clearinghouse managed by the Agency for Health Care Administration (AHCA), go to https://info.flclearinghouse.com.<br>
<p>
</p><p>lcgYiIyf0k</p></div>

Triage Nurse

Dakota Pediatrics, P.A.

<p><b>&lt;Company Overview&gt;</b><br/>Grow Pediatrics is an established, family-owned clinic, which provides exceptional pediatric primary care. Our team consists of pediatric providers, nurses, medical assistants, and administrative staff. We are looking for a triage nurse to join our staff.</p><p><b>&lt;Job Overview&gt;</b><br/>Our Triage Nurses provide clinical assessment and guidance to patients via telephone or telehealth platforms. This role involves evaluating patient symptoms, determining urgency of care, and directing patients to appropriate levels of care while ensuring high-quality, patient-centered service. The position offers flexible work arrangements, including on-site, remote, or hybrid options.</p><p><b>&lt;Duties&gt;</b></p><ul><li>Conduct comprehensive patient assessments via phone or virtual platforms using established clinical protocols</li><li>Triage patient symptoms and determine appropriate level of care (e.g., home care, clinic visit, emergency services)</li><li>Provide evidence-based clinical advice and health education to patients and caregivers</li><li>Document all patient interactions accurately in the electronic health record (EHR) system</li><li>Collaborate with providers and care teams as needed</li><li>Escalate urgent or complex cases according to established guidelines</li><li>Maintain patient confidentiality and comply with HIPAA and organizational policies</li><li>Participate in quality improvement initiatives and ongoing training</li></ul><p><b>&lt;Skills&gt;</b></p><ul><li>Active Registered Nurse (RN) license in good standing (state-specific requirements apply)</li><li>Minimum of 2&ndash;3 years of clinical nursing experience (e.g., ER, urgent care, primary care, or similar)</li><li>Strong clinical assessment and critical thinking skills</li><li>Excellent verbal communication and active listening abilities</li><li>Proficiency with electronic health records and basic computer systems</li><li>Ability to work independently and manage time effectively</li><li>Previous phone triage, telehealth, or call center experience</li><li>Previous pediatric care experience strongly preferred</li></ul><p>Pay: $35.00 - $37.00 per hour</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Paid sick time</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: Remote</p>

Southwest Community Health Center

<div>Description:<p></p><p><b><br>
SUMMARY:</b> The Nurse Triage Specialist plays a vital role in ensuring accessible, equitable healthcare for patients in a community health setting. Responsibilities include assessing patient symptoms over the phone or via electronic communication, providing timely clinical advice, and directing patients to appropriate levels of care using evidence-based protocols. The Nurse Triage Specialist helps bridge healthcare gaps for vulnerable and underserved populations, promoting preventative care and reducing unnecessary emergency room visits.
</p><p><b>SPECIFIC DUTIES AND RESPONSIBILITIES</b>: All duties are subject to accommodation in accordance with the Americans with Disabilities Act (ADA).</p><ul><li>
Provide telephone and electronic triage to patients of all ages
</li><li>Assess urgency of patient symptoms using standardized triage protocols and clinical judgment.</li><li>
Educate patients on self-care, medication use, chronic disease management, and when to seek in-person care.</li><li>
Coordinate same-day or next-day appointments for patient needs in collaboration with scheduling staff and clinical teams.</li><li>
Recognize and escalate emergency crises, including connecting patients with urgent in-clinic, telehealth, or emergency services.</li><li>
Serve as a resource for community health navigation, including referrals to social services, behavioral health, or public health programs.</li><li>
Maintain accurate documentation of all patient interactions in the Electronic Health Record (EHR).</li><li>
Monitor patient messages, prescription refills, and overdue results within the EHR system and respond promptly.</li><li>
Participate in quality improvement activities aimed at improving access, patient experience, and clinical outcomes.</li><li>
Collaborate with healthcare providers, specialists, and other team members to coordinate patient care.</li><li>
May require flexible hours, including evenings or weekends based on patient needs.</li><li>
In-person clinical support and/or outreach participation.</li></ul>
Requirements:<p></p><p><b><br>
Qualifications</b>:
</p><ul><li>Experienced and able to function effectively and professionally within an outpatient setting providing services to a special and diverse population group.</li><li>
Strong clinical judgement and excellent communication skills.</li><li>
Familiarity with underserved populations and commitment to health equity.</li><li>
Ability to work independently and make sound decisions under pressure.</li><li>
Proficiency with electronic health records, EPIC preferred.</li><li>
Excellent organizational skills and the ability to work under pressure.</li><li>
CPR / BLS Certified</li></ul><p><b>
Education and/or Experience</b>:
</p><ul><li>Graduate of an accredited nursing program
</li><li>CT Licensed Practical Nurse (LPN) license required, Registered Nurse (RN) preferred</li><li>
Minimum 2 years of clinical nursing experience; community health, primary care, or emergency nursing preferred</li></ul><p><b>
Physical Requirements and Work Environment</b>: The physical requirements and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the manual dexterity sufficient to operate phones, computers, and other office equipment. The position requires the physical ability to kneel, bend and perform light lifting. This person must have the ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. Generally, the working conditions are good with little or no exposure to extremes in health, safety hazards and/or hazardous materials. This person must have the ability to travel as required to work with staff.</p></div>

Nurse Triage Specialist

Froedtert Health

<div><div><p>Discover. Achieve. Succeed.
</p><p>#BeHere</p><br>
</div><p></p><div><div><p>Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.</p>
</div></div><div><p>This job is REMOTE.</p></div><div><div><p>
FTE: 0.900000</p></div></div><div>
<p>Standard Hours: 36.00</p></div><div><div><p>
Shift: Shift 1</p></div></div><p>
Shift Details: Holidays: Weekends:
</p><div><p>Job Summary:</p></div><p><br>
The Nurse Triage Registered Nurse is a practitioner who is responsible for assessing, planning, implementing, and evaluating care for an identified group of patients within the Froedtert and MCW Patient Engagement Center. Responsibilities may include triage (telephone based), providing patient and family education, managing test results, coordinating patient care needs, medication refills and other tasks as assigned from a clinical capacity. Customer-focused and friendly communication skills will provide an exceptional experience and set the stage for patient preference and loyalty to Froedtert &amp; The Medical College of Wisconsin. Competencies may include, Nurse triage training, Other duties as assigned. The Nurse Triage Registered Nurse job description is adapted from the ANA Nursing: Scope and Standards of Practice, 2nd Edition (2010), the AAACN Scope and Standards of Practice for Professional Telehealth Nursing, 5th Edition (2011), and the AAACN Scope and Standards of Practice for Professional Ambulatory Care Nursing, 8th Edition (2010).
</p><p></p><div><p>EXPERIENCE DESCRIPTION:
</p></div><p></p><p>Two years of clinical experience is required. One year of RN experience or nursing student clinical rotation experience may be considered. Three to five years of clinical nursing experience in an applicable specialty, preferred.</p><p>
EDUCATION DESCRIPTION:
</p><p></p><p>Professional knowledge of nursing theory and practice at a level normally acquired through completion of education at an accredited School of Nursing in order to be eligible for licensure as a Registered Nurse is required. Bachelor's Degree in Nursing is preferred.
</p><div><p>TRAINING DESCRIPTION:
</p></div><p>Preferred proficiency with Epic Nurse Triage Software and call center technology.</p><p>
SPECIAL SKILLS DESCRIPTION:
</p><p></p><p>Expert communication skills, oral and written required. Proven ability to multi-task. Proven ability to mentor other co-workers on job tasks and workflows. Strong proactive organizational skills. Excellent customer service skills. Proficient in Microsoft Outlook , Word and Excel. Knowledge of medical terminology and Epic.</p><p>
LICENSURE DESCRIPTION:
</p><p>Requires current state of Wisconsin Registered Nurse License or a Multi-state Nursing License from a participating state in the NLC (Nurse Licensure Compact). American Heart Association (AHA) Basic Life Support for the Healthcare Provider (BLS) or an AHA approved equivalent is required within 90 days of hire.</p><p></p><div><p><br>
Compensation, Benefits &amp; Perks at Froedtert Health
</p></div><p>Pay is expected to be between: (expressed as hourly) $29.70- $46.04. Final compensation is based on experience and will be discussed with you by the recruiter during the interview process.</p><p>
Froedtert Health Offers a variety of perks &amp; benefits to staff, depending on your role you may be eligible for the following:
</p><ul><li>Paid time off</li><li>
Growth opportunity- Career Pathways &amp; Career Tuition Assistance, CEU opportunities</li><li>
Academic Partnership with the Medical College of Wisconsin</li><li>
Referral bonuses</li><li>
Retirement plan - 403b</li><li>
Medical, Dental, Vision, Life Insurance, Short &amp; Long Term Disability, Free Workplace Clinics</li>
Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available<br>
<li>
</li></ul><p></p><br>
<p>The Froedtert &amp; the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert &amp; MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.
</p><p></p><div><p><i>We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.</i></p></div></div><p></p>

ENGAGEMENT CENTER TRIAGE RN, FCP - PATIENT ENGAGEMENT CENTER

American Traveler

<div><h3 class="jobSectionHeader"><b>Assignment Overview</b></h3><ul><li>
Shift: Days, 5x8hrs</li><li>
Hours: 40 hrs/wk</li><li>
Start Date: May 4, 2026</li><li>
Length: 13 weeks</li><li>
Openings: 1</li></ul><h3 class="jobSectionHeader"><b>
Description</b></h3><p>
American Traveler is seeking an experienced RN for a Telephone Triage Call Center position requiring Epic proficiency and a minimum typing speed of 40 WPM in an on-site, Monday&ndash;Friday day shift setting.</p><h3 class="jobSectionHeader"><b>
Details</b></h3><ul><li>
On-site position at a telephone triage call center</li><li>
Handles an average of 90 calls and 170 in-basket messages daily, with approximately 120&ndash;150 live calls per day</li><li>
Responds to in-basket messages and prescription refill requests</li><li>
May float to the Rheumatology Triage department</li><li>
Schedule: Monday&ndash;Friday, 8:00 AM&ndash;4:30 PM (5x8-hour shifts)</li><li>
No weekend requirements</li><li>
Epic EMR experience is required</li></ul><h3 class="jobSectionHeader"><b>
Requirements</b></h3><ul><li>
Active NC or Compact RN license currently in hand</li><li>
Current BLS certification in hand</li><li>
Minimum typing speed of 40 WPM required</li><li>
At least 2 years of recent experience in Telephone Triage, Clinic, Internal Medicine, ED, or Allergy/Immunology/Pulmonary settings</li><li>
Proficiency with Epic EMR</li><li>
1 supervisory reference from within the last year required for consideration</li><li>
Full SSN and DOB required for consideration</li></ul><h3 class="jobSectionHeader"><b>
Additional Information</b></h3><ul><li>
First-time travelers will not be considered for this position</li><li>
Flu vaccine is required with no exemptions or declinations accepted</li><li>
Orientation sessions are held bi-weekly</li><li>
Local candidates residing within 75 miles of the facility are eligible but will be offered a reduced pay rate</li></ul></div>

Travel RN - Med/Surg

Trinity Health

<b>Employment Type:</b><br>
Full time
<br><br>
<b>Shift:</b><br>
<b>Description:</b><br>
We are seeking a Registered Nurses (RNs) who are dedicated to providing exceptional care to patients and their family that we serve atLoyola Medicine. In return, we provide a supportive atmosphere where you can grow your career and make a lasting impact. We are a team-oriented unit that provides opportunities to manage a wide range of diagnoses and advancement of nursing skills. Join us and become #LoyolastRoNg!
<br><br>
<b>We offer our RNs:</b><br>
<ul>
<li>Benefits from Day One</li>
<li>Competitive Shift Differentials including charge and preceptor roles</li>
<li>Career Development</li>
<li>Tuition Reimbursement</li>
<li>On Site Fitness Center (Gottlieb Memorial Hospital& LUMC)</li>
<li>Educational Stipend</li>
<li>Certification reimbursement (up to 1 certification)</li>
<li>Referral Rewards</li>
<li>Nurse Residency program for new grads (Transition to Practice)</li>
</ul>
<b>What you will do:</b><br>
<ul>
<li>Patient Care and Assessment: Conducts thorough assessments of patients' health status, including vital signs, medical history, and current symptoms. Develops and implements individualized care plans based on these assessments.</li>
<li>Nurse Triage: Performs initial triage to prioritize patient care by evaluating the urgency of their conditions. Determines appropriate next steps for treatment or referral, ensuring timely and effective care.</li>
<li>Care Coordination and Communication: Collaborates with physicians, specialists, and other healthcare providers to coordinate care, ensure effective communication, and manage patient treatments and follow-ups.</li>
<li>Patient Education and Support: Provides education to patients and their families about managing health conditions, medication administration, and lifestyle changes. Offers emotional support and answers questions to help patients navigate their care.</li>
<li>Administrative and Documentation Duties: Maintains accurate and up-to-date patient records, including charting care provided, documenting patient interactions, and managing appointment scheduling and other administrative tasks.</li>
</ul>
<b>What you will need:</b><br>
<ul>
<li>A Diploma from an accredited school/college of nursing is required - BSN or ADN</li>
<li>BLS provider (accredited by the American Heart Association) required prior to hire</li>
<li>Current Registered Nurse License State of Illinois</li>
<li>1-2 years of previous experience in a clinical setting.</li>
</ul>
<b>Compensation:</b><br>
<b>Salary Range:</b> $31.62 - $50.79/hr per hour
<br>Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.
<br>Trinity Health Benefits Summary
<br><br>
Our Commitment
<br><br>
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Registered Nurse - Central Triage

Erlanger

<div><div><b>RN, Staff Nurse - EMG Contact Center</b> <b>(</b><b>46827</b><b>)</b> <b>-</b>Physician Practices Chattanooga, TN</div><div>
RN, Staff Nurse - EMG Contact Center</div><div>
Regular - Non-exempt - Full-time - <b>Standard Hours</b> 37.5</div><p></p><div><b>
Description</b><div></div><p><br>
Job Summary:
<br>
A registered professional nurse employed by Erlanger Medical Center. Medical Call Center nurse is responsible for indirect care of the patient through information given telephonically.<br>
<br>
Education:<br>
Required:
<br>
Graduate from an accredited School of Nursing
<br>
<br>
Preferred:<br>
<br>
Experience:<br>
Required:
<br>
Knowledge of general principles and practice skills, knowledge of organizational functions, policies and regulations: knowledge of current trends and new developments; knowledge of principles and practices of nursing, applicable to those areas requiring special education. Computer and keyboard skills required. Three years experience in Pediatrics.<br>
<br>
Preferred:<br>
N/A<br>
<br>
Position Requirement(s): License/Certification/Registration<br>
Required:
<br>
Current licensure to practice in the state of Tennessee.
<br>
<br>
The Nurse Licensure Compact will not change how to obtain or renew a Tennessee license. However, the Tennessee nursing license will be a single state license for Tennessee Residents or non-compact state residents. Tennessee licensure or multistate licensure from a compact state must be obtained within three months of hire for non-Tennessee residents.<br>
<br>
Preferred:<br>
N/A<br>
<br>
Department Position Summary:<br>
The employee must be able to demonstrate the knowledge and skill necessary to assess level of urgency of health care by phone utilizing a computerized LVM algorithm system for telephone triage. Ability to evaluate problem and symptoms, select appropriate guideline or protocol, determine urgency level for advice, implement and evaluate plan of care. This individual must demonstrate knowledge of the principles of growth and development over the life span. The individual must be able to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his or her age-specific needs and to provide the care needed as defined by the department's policies and procedures. Ability to assess the need for and recommend pharmacological medications per physician standing order or approved protocol recommendation and accurately phone prescriptions to pharmacies when appropriate. Ability to operate office equipment necessary for documentation and electronic chart transmission adhering to confidentiality policies.
<br>
<br>
Evaluation of abilities is performed by the call center manager by direct observation, by auditing recordings of the call and by periodic chart audit, daily reports generated by the LVM program, and discussed verbally or written. Competency can also be evaluated by assessment based on objective criteria that is reviewed and validated.</p></div></div><p></p>

RN, Staff Nurse - EMG Contact Center

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ENGAGEMENT CENTER TRIAGE RN, FCP - PATIENT ENGAGEMENT CENTER

Travel RN - Med/Surg

Registered Nurse - Central Triage

RN, Staff Nurse - EMG Contact Center