telephone worker

A+ Building Maintenance and Home Repair

<p>We are seeking an Office Worker to join our team! You will perform clerical and administrative functions in order to drive company success. Construction Office Worker is responsible for a variety of administrative and clerical tasks, such as handling phone calls, greeting clients and updating records. <b>MUST</b> have experience in Quickbooks. <b>MUST</b> be able to multitask. Experience with digital marketing a plus. Salary based on experience. Willing to train the right candidate.</p><p><b>Responsibilities:</b></p><ul><li>Draft correspondences and other documents</li><li>Greet and assist onsite guests</li><li>Answer inbound telephone calls</li><li>Perform all other office tasks</li><li>Help inventory and maintain warehouse</li><li>Assist Production Manager in maintaining warehouse cleanliness and organization</li><li>Assist the front desk/reception operations as needed</li><li>Opportunity will exist to move into project estimation and management role</li></ul><p><b>Qualifications:</b></p><ul><li>Previous experience in office administration or other related fields</li><li>Ability to prioritize and multitask</li><li>Excellent written and verbal communication skills</li><li>Strong attention to detail</li><li>​Strong organizational skills</li><li>Must be able to move 50 lbs, bend, stretch, and stand for extended periods of time</li><li>Forklift experience a plus</li></ul><p>Pay: $14.00 - $20.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Do you have forklift experience?</li><li>Are you able to lift 50lbs, bend, and stand for extended periods of time?</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location: In person</p>

OFFICE WORKER

Catholic Charities Brooklyn and Queens

Social Workers Licensed
<br><ul>
<li>Jamaica Behavioral Health Clinic - Queens, NY</li>
</ul>
When you join the CCBQ Team, you will have an impact on the lives of many. For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness. Our Clinics are community-based which offer a professional and welcoming environment for both clients and staff. The Clinics provide psychotherapeutic and psychopharmacological therapy, as well as individual, group, family therapy, crisis intervention, medication management, case management and collateral sessions. Our staff members follow an approach to health care that emphasizes wellness, recovery, trauma-informed care, and physical-behavioral health integration.
<br><br>
<b>Why you will enjoy being part of our team:</b><br>
1. Competitive Salaries and Benefits
<br>2. Educational Loan Forgiveness
<br>3. Professional Development (CEUs)
<br>4. High Quality Supervision
<br>5. Opportunities for Advancement
<br>STATEMENT OF THE JOB
<br>The Agency has embraced the concept of a fully integrated system of care for all consumers of service. This requires that staff assess the client’s needs holistically and see it as their responsibility to connect the client with services needed both internal and external to the Agency, regardless of the door through which the consumer enters the system.
<br>Under the direction of a designated Clinical Supervisor, the Licensed Social Worker is responsible for direct service to clients in the Agency’s outpatient mental health programs. All services are to be delivered in a professional and ethical manner, consistent with best practice tenets. The Licensed Social Worker will function as part of a treatment team, maintains mandated levels of service, participates in Agency meetings as required and fully comply with Agency policies and procedures.
<br>The Licensed Social Worker will perform initial interview, crisis intervention, and ongoing therapy with individuals, groups, and families. The Licensed Social Worker will adhere to all standards of contract compliance, audit readiness, Agency policies and procedures, and all other regulatory requirements. The Licensed Social Worker will work as a member of a team to help ensure the overall integrity and welfare of the Agency.
<br><ul>
<li>Meet Agency requirements for qualitative and quantitative contacts with clients. Includes conducting intake interviews, rendering diagnoses in accordance with DSM criteria, providing crisis intervention, providing psychotherapy in various treatment modalities, conducting telephone referrals, providing advocacy, case management and referrals.</li>
<li>Ensure that referrals are made to appropriate internal and external services as required to meet the needs of the consumer and their families.</li>
<li>Provide direct service: Conduct individual, family, marital and group therapy as dictated by the client’s clinical needs.</li>
<li>Participate in in-service trainings and attend relevant workshops/conferences at the request of or with the permission the Clinical Supervisor and/or Clinical Manager.</li>
</ul>
QUALIFICATIONS
<br><ul>
<li>Master’s degree in social work from a nationally accredited institution.</li>
<li>Valid NYS LMSW preferred, MSW-LP Required</li>
<li>NYS LCSW license preferred.</li>
<li>Obtain NPI (LCSW) and Medicare Provider (LCSW) number.</li>
<li>Frequently lifts and/or moves up to 10 pounds.</li>
<li>Able to travel to multiple locations within the five boroughs as needed</li>
<li>Must be very well organized.</li>
<li>Bilingual Spanish speaking preferred.</li>
<li>Have excellent oral & written communications skills.</li>
<li>Must be computer literate & knowledgeable of MS Word, Excel, & Outlook.</li>
</ul>
BENEFITS
<br><br>
<b>We offer competitive salary and excellent benefits including:</b><br>
<ul>
<li>Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually)</li>
<li>Medical,</li>
<li>Dental</li>
<li>Vision</li>
<li>Retirement Savings with Agency Match</li>
<li>Transit * Flexible Spending Account</li>
<li>Life insurance</li>
<li>Training Series and other additional voluntary benefits.</li>
</ul>
For more information on our organization, please visit our website at: www.ccbq.org EOE/AA.
<br><br>
<b>Apply Online:</b><br>


Social Worker Licensed - Full-time; 4166-606-N

Resources for Human Development

<div></div><div><div><div>Description</div><div>
Job Details</div><div><b>
Job title</b></div><div><i>
Crisis Worker-Per-Diem</i></div><div>
Stroudsburg, PA</div><div><b>
Reports to</b></div><div><i>
Program Director</i></div><div><br>
</div><div><b>Position Summary</b></div><div>
Under the authority of Management, the Crisis Worker assures that all operating procedures and regulations are followed. The Crisis Worker provides direct services to consumers, significant others and collateral resources and assists consumers in reaching goals set in treatment.</div><div></div><div><b><i><br>
*Position is ON-SITE*</i></b></div><div><b>
Shift:</b> <b>PER-DIEM</b></div><div><b>
Salary:</b> 21.12 per hour</div><div><b>
Essential Duties and Functions include the following:</b></div><ul><li><b>
Telephone Crisis</b> Specific Duties including answering for the <i>National Suicide Lifeline</i>, screening incoming calls, providing appropriate telephone counseling, consultation, assessment and referral to needed services including Mobile and/or Residential Crisis Intervention services.</li><li><b>
Residential Crisis</b> Specific Duties including but not limited to early walking, daily planning, meal preparation and clean-up, maintaining necessary scheduled appointments that have been approved by supervisory team member.</li><li>
Observe all scheduled and as needed (PRN) medication observations and assist as directed by Residential Nurse.</li><li><b>
Mobile Crisis</b> Specific Duties including serving in a consultative and collaborative role with community personnel who are also involved in the provision of crisis services. <b>*Mobile Crisis Services will be the primary responsibility*</b></li><li>
Working in the community, providing supportive mobile crisis intervention to children, adolescents and adults. Providing resources and support, diverting hospitalizations and police involvement.</li></ul><div>
Administrative</div><ul><li>
Complete all documentation as required by RHD, Funder, licensing/accreditation entities.</li></ul><div>
Community Interaction</div><ul><li>
Community Involvement and teamwork including but not limited to providing referral and other case management services for consumers and families at times of contact, either on the phone, in the community, or with the resident prior to discharge.</li><li>
Other duties as assigned</li></ul><div><b>
Qualifications</b></div><ul><li>
Bachelor&rsquo;s degree preferred with major course work in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, nursing, counseling, education or a related field.</li><li>
Must have a high school diploma or equivalency and 12 semester credit hours in sociology, social welfare, psychology; gerontology; or other social sciences.</li><li>
2 years of experience in public or private human services with one year of mental health direct care experience.</li></ul><div><b>
Working conditions</b></div><div>
This position is set in a residential or community environment. While performing the duties of the job, employees are frequently required to stand, walk, lift, and reach. Must be willing to perform all job-related travel associated with this position.</div><div><i>
Hazard and Atmospheric Conditions</i></div><ul><li>
Exposure to Fumes o Exposure to Dust</li><li>
Exposure to Extreme Heat o Exposure to Extreme Cold</li><li>
Wet and/or Humid o Exposure to Loud Noise</li><li>
Exposure to Confined Places o Mists or Gases</li><li>
Exposure to Mechanical Hazards o Exposure to Chemical Hazards</li><li>
Exposure to Electrical Hazards o Exposure to Burn Hazard</li></ul></div><p></p><div><div><br>
Requirements</div><div></div><div><b><br>
Physical requirements</b></div><ul><li>
Valid Drivers License</li></ul><div><i>
Lifting Requirements</i></div><ul><li>
Medium: exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects.</li></ul><div></div><div><i><br>
Physical Requirements</i></div><ul><li>
 Stand or Sit (stationary position)</li><li>
 Walk</li><li>
 Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)</li><li>
 Climb (stairs/ladders)</li><li>
 Talk/Hear (communicate, converse, convey, express/exchange information)</li><li>
 See (detect, identify, recognize, inspect, assess)</li><li>
 Pushing or Pulling</li><li>
 Repetitive Motion</li><li>
 Reaching (high or low)</li><li>
Kneel, Stoop, Crouch or Crawl (position self, move)</li></ul><div></div><div><br>
Additional Requirements:</div><div>
Mobile units are required to drive within the service area of the program. Visit home of consumer and provide support in community</div><div></div><div><b><br>
Reporting Relationships</b></div><ul><li>
Direct Supervisor: Assistant Unit Director</li><li>
Directly Supervises: None</li><li>
Ancillary Support to: Program Specialist, Mental Health Professional</li></ul><p><b>
About Company:</b></p><p>
Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.</p><p>
Apis Services, Inc. and affiliate&rsquo;s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.</p></div></div><p></p>

CRISIS WORKER

Iredell County, NC

<div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div>
<p></p><div><div><b>IMPORTANT INFORMATION BEFORE STARTING YOUR APPLICATION:</b></div><div><b>
YOU MUST COMPLETE THE APPLICATION IN ITS ENTIRETY AND SUBMIT THE APPLICATION BEFORE IT CAN BE SAVED IN THE SYSTEM.</b></div><div><b>
YOU MUST ANSWER ALL REQUIRED QUESTIONS AND COMPLETE ALL REQUIRED SECTIONS OF THIS APPLICATION TO BE CONSIDERED FOR EMPLOYMENT WITH IREDELL COUNTY</b></div><br>
Workers are required to complete interviews for reviews and to make changes in the North Carolina Families Accessing Technology (NC FAST) computer system. Worker must complete electronic computer inquiries into OVS and the Work Number. Workers will take phone calls from FNS and Medicaid recipients, updating changed information and attach mail in the NC FAST system. Caseworkers must also thoroughly explain the Electronic Benefit Transfer (EBT) process and be able to inquire into the EBT system to troubleshoot any issuance problems and answer any recipient questions.</div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Examples of Duties</b></h2></div>
<div><p>The Income Maintenance Caseworker I is responsible for receiving FNS reviews, checking them for accuracy, sending DSS-8650 for needed information, and assisting in conducting the interview. In addition, the Income Maintenance Caseworker I will screen mail-in applications for emergency processing and assist with conducting the interview on some FNS applications as well as processing auto-newborn and presumptive Medicaid applications. The position requires the caseworker to take phone calls from FNS and Medicaid recipients and notify the on-going caseworker of changes reported by the recipient. They will update addresses, phone numbers, and record changed information in the NC FAST system. They must monitor and maintain continuous compliance with all the program requirements. They will open, attach, and task mail to the appropriate worker in the FNS and Medicaid units. The Income Maintenance Caseworker I will scan and attach mail into NC FAST, monitor the general agency e-mails and forward correspondence to the appropriate worker(s), monitor text communications and distribute it to the appropriate worker(s) as well as send out mass text messages as directed, and send and receive e-faxes and ensure the correspondence is sent to the appropriate worker(s). The Income Maintenance Caseworker I will resolve some agency reports such as FRR&rsquo;s for the IM Division. The Income Maintenance Caseworker I will handle completing Non-Emergency Medicaid Transportation (NEMT) verifications and completing the no-show lists weekly to determine who has good cause and who does not and applying the NEMT suspension policy. They will take and process Energy Program applications. This consists of interviewing clients and collecting and verifying relevant eligibility requirements. Utilize NC FAST to gather and input information into the web database. Determine eligibility requirements based on the status of the heating/cooling systems of the home and the health status of the household members. Work with other community partners to provide referrals to the client when deemed necessary. Process Energy Program applications from a variety of sources including in-person, telephone, mail, ePASS, email and/or fax.</p></div>
<div><h2 class="jobSectionHeader"><b>Typical Qualifications</b></h2></div>
<div><p>Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or graduation from high school and three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or an equivalent combination of training and experience. Knowledge of NC FAST.</p></div>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div>
<p></p><div><div><b>APPLICATION PROCESS:</b><b> </b>Please go to www.co.iredell.nc.us to submit an electronic application. Applications are NOT accepted past the deadline date.</div><div></div><div><b><br>
This position is subject to pre-employment screenings.</b> <i>Iredell County does not discriminate on the basis of race, religion, color, creed, national origin, sex, age, political affiliation, genetic information, or handicapping condition in employment or the provision of services.</i></div><div></div><div><i><br>
When uploading attachments to submit with your application, please </i><b><i>DO NOT</i></b><i> upload any documents that could allow for discrimination defined in the above paragraph. This may include Driver&rsquo;s License/Photo ID/Passport, Birth Certificate, High School Diploma/GED, Marriage License, U.S. Citizenship, Medical Records, and/or Social Security Card.</i></div></div></div></div><p></p>

Income Maintenance Caseworker I - Care Team

Kids Above All

<div><p>Kids Above All is seeking Overnight Full-Time Youth Care Worker for our Naperville, IL, Lisle, IL, and Downers Grove, IL group home. This is a full-time position, with benefits.</p>
<p><b><i>Job Summary: </i></b>As a Part-time Youth Care Worker you will provide for the physical and emotional needs of adolescent residents (ages 12-18) in a group home setting. Resource Staff Youth Care Worker will also be working with the Group Home Team to ensure the safety and appropriate supervision of residents.</p>
<p><b><i>Essential Functions</i></b>:</p>
<ul><li>Work cooperatively with other staff in planning and supervision of recreational and leisure time activities within Group Home and community, assisting in planning and carrying out of therapeutic activities for assigned residents</li>
<li>Consult with Group Home Supervisor before making major decisions pertaining to a resident</li>
<li>Enforce and maintain consistency concerning policies, rules and licensing standards</li>
<li>Properly manage funds disbursed for client services</li>
<li>Make frequent decisions regarding residents&rsquo; activities and behaviors, know whereabouts of each resident at all times, coordinate coming and going of each individual in residence</li>
<li>Maintain directions for the use of all medications and alert manager to any need for medical attention</li>
<li>Teach and assist residents in life skills (i.e. maintenance of their rooms and assigned areas of Home, good personal hygiene practices, meal preparation and clean up)</li>
<li>Perform required data entry &amp; recordkeeping for daily logs and resident files</li>
<li>Maintain proper privacy and security of residents and staff on duty by exercising control over admission of visitors and use of telephone</li>
<li>Process resident intakes and discharges, including required documentation</li>
<li>Participate in individual supervision with Supervisor</li>
<li>May act as a mentor/preceptor for YCW and/or newly hired employees</li>
<li>Maintain CPR and First Aid certifications</li>
<li>Participate in ongoing training, staff meetings and meet all Agency and/or DCFS requirement</li>
<li>Actively participate in Continuous Quality Improvement initiatives and activities</li>
<li>Other duties as assigned to accomplish the mission of the Program and the Agency.</li>
</ul>
<p><b><i>Qualifications:</i></b></p>
<ul><li>Bachelor&rsquo;s degree in Human Services/related field from an accredited school</li>
<li>Minimum age of 21</li>
<li>Must have &amp; maintain acceptable driving record</li>
<li>Comfortable working with children ages 12-18</li>
<li>Must possess excellent organizational and decision-making skills &amp; be flexible and willing to work weekend and/or evening shifts</li>
<li>Must have demonstrated ability to work appropriately and effectively with the adolescent population</li>
<li>Basic computer skills and knowledge of Microsoft Word required.</li>
</ul>
<p><b>Must have flexibility on </b><b>weekends and holidays and be able to travel to all three locations.</b></p>
<p><b>Why Kids Above All?</b></p>
<p><b>At Kids Above All we value our employees work/life balance.</b></p>
<ul><li>Competitive pay and benefits</li>
<li>Paid Vacation time and 14 paid agency holidays</li>
<li>Medical, dental, vision, 401k, voluntary short-term disability, voluntary AFLAC coverage and Agency paid life insurance (Kids Above All pays 80% of the cost for employee medical coverage)</li>
<li>Flexible schedules</li>
<li>Ongoing training</li>
<li>Opportunities for growth and advancement</li>
</ul>
<p>Kids Above All recognizes, respects, promotes and celebrates the value of cultural diversity and will ensure that each client&rsquo;s ethnic or cultural customs, practices, and beliefs, sexual orientation, gender, gender identity, gender expression, disability, and/or community differences will be respected by agency staff.</p>
<p>Kids Above All is committed to supporting military service members and veterans and their families through employment opportunities.</p></div>

Overnight Youth Care Worker

State of North Dakota

<div><p><b>Summary of Work
</b></p><p>RSR Human Service Zone is seeking a Child Protection Assessment Worker / Human Services V (39-41-5981) in our Child Welfare Unit.
</p><p>Join our high performing child welfare unit at RSR Human Service Zone! This position is responsible to provide safety assessment services to children and families. Additionally, you will provide advocacy while promoting family stability, respecting diversity, and working to create and strengthen connections to community resources. We work to prevent abuse by providing education, resources, and support to parents, families, and community organization. You will coordinate with internal and external service providers, while ensuring timely and quality service provision.</p><p><b>
To succeed in this position</b>, you will have a passion for helping others and making a difference in our community. This position maintains responsibilities of a highly complex and sensitive nature and requires a high degree of knowledge, skills, and passion in child welfare. Work activities involve decision-making within parameters of approved policies and procedures, thorough, accurate and timely responses as well as accurate documentation that complies with State and Federal Regulations. This position also requires coordination with local service providers, law enforcement and legal entities, as well as emergency response planning. This role will require testifying at court proceedings.</p><p>
This position requires some afterhours/non-traditional working hours including on call response. Frequent travel throughout a 4-5 county area in southeastern North Dakota is required.</p><p><b>
To be considered for this role:</b> you must hold a bachelor's degree in social work, psychology, sociology, counseling, human development, education, human services, child development and family science, human resource management (human service track), or criminal justice, and two (2) years of professional human services work experience as a social worker, child protective service worker, or professional case manager. A Master's degree in one of the areas above may substitute for one year of the work experience requirement.
</p><p>If no qualified applicants are found, we will consider filling as a Family Services Specialist II. Minimum qualifications require a bachelor's degree as listed above and one (1) year of professional human services work experience as a social worker, child protective service worker or professional case manager or a Master's degree in one of the above areas.</p><p>
Salary will be adjusted if the position if filled with an underfill.
</p><p>Additional Requirements:</p><ul><li>
At the time of interview, applicants must submit three professional references. A minimum of two references must be supervisory references. Please include reference name, relation to applicant, and current telephone number.</li><li>
Candidates must successfully complete a standard background and criminal record check.</li><li>
Candidates must have a valid driver's license with clean driving record, a reliable vehicle for transportation, and adequate auto insurance coverage</li></ul><p>
RSR Human Service Zone partners with the Department of Health and Human Services and Richland County to deliver state-driven public assistance and program protocols and provides employees with the excellent benefits and employment packages offered by Richland County as a Richland County employee.</p><p>
RSR Human Service Zone team members are offered robust medical, dental and life insurance coverage, as well as an excellent retirement package (ND PERS).</p><p>
Employees enjoy 10 paid holidays, as well as earning both annual leave AND sick leave days.<br>
</p><p><b>About Team ND
</b></p><p><i>&quot;Far and away the best prize life offers is the chance to work hard at work worth doing.&quot; - Theodore Roosevelt</i></p><p>
</p><p><b>Application Procedures
</b></p><p>Your resume should include information to demonstrate how you meet the minimum qualifications as posted. If the Department's Human Resource Division is unable to determine that you meet the minimum qualifications credit will not be given. All application material must be received on or before the closing date by 11:59 PM Central Standard Time (CST).</p><p>
Applicants must be legally authorized to work in the United States. The Department of Health &amp; Human Services does not offer or provide sponsorships.</p><p>
This employer participates in E-Verify. Please visit the following website for additional information: https://www.hhs.nd.gov/careers/e-verify</p><p>
A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.</p><p>
For more information about the position or if you need an accommodation, please contact Lynn Flieth at 701.642.7751 or by email at lflieth@nd.gov.
</p><p>Employing Unit: ND HHS - RSR Human Service Zone</p><p>
TTY Number: ND Relay Service 1-800-366-6888 (text); 1-800-366-6889 (voice)</p><p>
If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact recruiter@nd.gov or (701)328-3290.</p><p></p>
<p><b>Equal Employment Opportunity
</b></p><p>The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.</p><p>
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.</p></div>

Child Protection Assessment Worker

Vance County, NC

<div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div>
<div><p><b>This position is open until filled.</b><br>
<b>The Human Resources Office is unable to provide status updates by telephone.</b><br>
<b>The salary range is listed above. Starting salary will depend on qualifications and experience.</b><br>
<br>
The Economic Services Section at the Vance County Department of Social Services is organized into units with Income Maintenance Caseworkers who report to a supervisor for their respective unit. These include: (1) Adult Medicaid Intake/ Medicaid Transportation, (2) Adult Medicaid Recertification &amp; Long Term Care, (3) Child Support; (4) Family &amp; Children&rsquo;s Medicaid; and (5) Food &amp; Nutrition Services (2 Units). These Units have the responsibility for administering their respective programs in accordance with Federal and State Laws, rules and policies. Functions include explaining policies, taking applications, making changes to eligibility based upon new information, completed required recertifications for continued eligibility, and assuring that case actions are taken in a timely and accurate manner. Income Maintenance Caseworkers may be assigned to applications and/or reviews in one of these Units, or may be assigned to complete applications or reviews in more than one program. Staff may be utilized in a different program and/or function based upon the needs of the agency. Training and monitoring are provided by the Unit Supervisor, Unit Lead Worker or Staff Development Worker.</p><p><br>
The Income Maintenance Lead Worker (IMC III) will spend a minimum of 25% of their time providing guidance, coaching, consultation and training as needed to Income Maintenance Caseworker II positions in the Unit and program to which assigned. This employee must be thoroughly familiar with all functional aspects required to properly process applications and recertifications for clients for the program. Must possess the knowledge to advise other staff members regarding program policies, procedures, rules and regulations. May require some review of cases and training of staff. This employee will work with their Unit</p><p>
Supervisor to provide feedback regarding their work as a Lead Worker. The employee will also handle applications and/or recertifications and process benefits for the respective Income Maintenance program. This will include applying policy in completion of casework. Employee will maintain files and adhere to all timeframes for case processing when managing their workload. This position accesses N.C. Fast and performs eligibility and enrollment functions.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Essential Job Functions</b></h2></div>
<p></p><div><p>In capacity as Lead Worker provide guidance, support, consultation and other assistance to other Income Maintenance Caseworkers in this Unit. The function will occupy at least 25% of the time for this position.</p><p>
2. Interview applicants/recipients for Intake or for Review of eligibility for the program(s).</p><p>
3. Obtain required documentation and information necessary to determine initial or ongoing program eligibility.</p><p>
4. Based upon case information, and in accordance with program policy, determine eligibility of the applicant or recipient for the program(s).</p><p>
5. Key eligibility data or update information based on reported changes in the NC Fast System.</p><p>
6. Monitor deadlines and workload to assure timely completion of tasks and delivery of benefits.</p><p>
7. Answer questions from applicants or recipients regarding program requirements, eligibility criteria, and benefits.</p><p>
8. Communicate eligibility decisions to applicants/recipients and answer questions regarding decisions.</p><p>
9. Explain programs and assistance to applicants or members of the public. Be able to refer individuals to other programs or services at DSS or in the community.</p><p>
10. Maintain confidentiality of all client information and record. Failure to adhere to these confidentiality requirements could result in disciplinary action up to and including dismissal.</p><p>
11. Participate in Unit meetings, conferences, training events, or other staff development opportunities, and review policy changes as needed.</p><p>
12. Perform other duties as assigned by the agency director to include emergency duty and assisting with displaced children and/or adults.</p><p>
13. Perform other duties and responsibilities as assigned by the Unit Supervisor, the Income Maintenance Program Administrator, or the Director.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<p></p><div><p>Thorough knowledge of income maintenance program assigned. Considerable knowledge of all agency and community programs and services which could affect the client/applicant. General knowledge of all income maintenance programs. Good mathematical reasoning and computational skills. Ability to read, analyze, and interpret a variety of regulations, policies and procedure of variety complexity. Ability to work independently and prioritize work. Ability to instruct arid evaluate the work of lower level employees. Ability to train employees in new and existing rules, regulations, policies and procedures. Ability to understand the needs and problems of clients/applicants. Ability to perform caseworker function under and within structured time frames.</p><p>
B. Required Minimum Training:</p><p>
Two years of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div>
<div><p>Standard office hours are Monday &ndash; Friday from 8:30 A.M. to 5:00 P.M. There may be occasions in which after-hours work is required</p><p><b><br>
Please Note:</b><br>
 If offered a position, official transcripts/verification of education must be submitted directly to the Human Resources Office from the educational institution(s) listed on application. Positions requiring a minimum education/certification must also have official documents submitted to the Human Resources Office. Unofficial transcripts may be submitted by the candidate with the application for consideration of meeting minimum job requirements.</p></div><br>
<p></p>
</div><div></div><div><div><p>Vance County is an Equal Opportunity Employer</p></div></div></div>

Income Maintenance Caseworker III - Lead Worker

Search 5396+ Telephone worker jobs near you this April. New roles added regularly across leading industries. Apply today.