telephonic case manager

Advanced Monitored Caregiving

<div><p>At AMC Health, we are transforming healthcare through advanced remote patient monitoring and virtual care solutions that help patients manage chronic conditions safely at home. Our care teams play a critical role in improving outcomes, enhancing patient engagement, and reducing avoidable hospitalizations.</p>
<p>We are seeking a <b>Telephonic Nurse Care Associate (LPN/LVN)</b> who is passionate about patient engagement, chronic care support, and using technology to improve healthcare delivery.</p>
<p></p><p><b>What You&rsquo;ll Do</b></p>
<ul><li>Conduct telephonic clinical outreach to patients enrolled in Remote Patient Monitoring (RPM) and chronic care programs.</li>
<li>Review biometric alerts and identify out-of-range readings; escalate clinical concerns according to protocols.</li>
<li>Provide patient education and coaching to support adherence to care plans and lifestyle recommendations.</li>
<li>Accurately document patient encounters in EMR/RPM systems in compliance with clinical and regulatory standards.</li>
<li>Collaborate with clinical management, RN Care Managers, providers, and interdisciplinary care teams to coordinate patient care.</li>
<li>Support patient engagement initiatives designed to improve monitoring compliance and clinical outcomes.</li>
</ul>
<p></p><p><b>What You Bring</b></p>
<ul><li>Active <b>LPN/LVN license</b> in good standing.</li>
<li><b>5+ years of clinical experience</b>, including <b>3+ years</b> in care coordination, telehealth, home care, or chronic disease management.</li>
<li>Experience supporting patients with conditions such as CHF, COPD, diabetes, or hypertension preferred.</li>
<li>Strong telephonic communication, patient education, and motivational interviewing skills.</li>
<li>Experience using EMR/EHR systems and comfort working in a technology-enabled care environment.</li>
<li>Ability to work independently in a structured remote clinical workflow.</li>
</ul>
<p><b>Why AMC Health</b></p>
<ul><li>Fully remote clinical role supporting patients nationwide</li>
<li>Opportunity to work at the forefront of virtual care innovation</li>
<li>Collaborative interdisciplinary care teams</li>
<li>Meaningful work improving patient outcomes every day</li>
<li>Growth opportunities within expanding virtual care programs</li>
</ul>
<p><b>Work Environment Requirements</b></p>
<ul><li>Private, secure, distraction-free home workspace</li>
<li>Reliable high-speed internet connectivity</li>
<li>Ability to work schedules aligned with assigned patient populations or client time zones</li></ul></div>

Telephonic Nurse Care Associate

<div><p>At AMC Health, we deliver advanced virtual caregiving through a whole-person, data-driven approach. Our mission is to improve clinical outcomes and health equity by combining compassionate care with real-time data, advanced analytics, and innovative technology. We empower clinicians to practice at the top of their license while helping patients heal safely and comfortably at home.</p>
<p><b>Position Summary</b></p>
<p>The <b>Telephonic Nurse Care Manager</b> is responsible for the remote, telephonic management of patients with chronic and complex conditions (including but not limited to CHF, COPD, diabetes, and hypertension). This role partners closely with patients, caregivers, and interdisciplinary care teams to assess health status, develop and implement evidence-based care plans, monitor biometric and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes.</p>
<p>This is a remote position requiring strong clinical judgment, excellent communication skills, and comfort working in a technology-enabled, fast-paced virtual care environment.</p>
<p><b>Key Responsibilities</b></p>
<ul><li>Conduct comprehensive telephonic and virtual clinical assessments, including review and interpretation of biometric, RPM, and IVR data with trend analysis</li>
<li>Develop, implement, and adjust individualized nursing care plans aligned with patient goals, evidence-based practice, and organizational protocols</li>
<li>Engage patients using Motivational Interviewing techniques to drive behavior change, adherence, and self-management</li>
<li>Identify clinical risks, changes in condition, and urgent situations; escalate appropriately and in accordance with clinical guidelines</li>
<li>Collaborate with interdisciplinary care teams (internal and external) to coordinate care, referrals, and transitions across the continuum</li>
<li>Deliver proactive interventions aimed at reducing hospitalizations, ER visits, and overall cost of care</li>
<li>Document all patient interactions accurately, timely, and comprehensively in the electronic health record (EHR)</li>
<li>Participate in quality improvement initiatives, chart audits, and performance reviews to enhance clinical outcomes and care delivery</li>
<li>Perform care management activities in alignment with client-specific workflows, performance expectations, and service-level requirements</li>
<li>Maintain compliance with all clinical, regulatory, HIPAA, and organizational standards</li>
</ul>
<p><b>Core Competencies</b></p>
<ul><li>Strong clinical assessment and critical-thinking skills in a remote care setting</li>
<li>Excellent time management and organizational skills with the ability to prioritize effectively</li>
<li>High degree of accountability for patient safety, outcomes, and care quality</li>
<li>Ability to work independently while remaining highly collaborative within a virtual team</li>
<li>Exceptional verbal and written communication skills</li>
<li>Strong relationship-building skills with patients, caregivers, colleagues, and clients</li>
<li>Comfort navigating multiple technology platforms and adapting quickly to new tools</li>
</ul>
<p><b>Education &amp; Experience Requirements</b></p>
<ul><li>Nursing degree from an accredited college or university (ADN or BSN required; BSN preferred)</li>
<li>Minimum of <b>5 years</b> of broad clinical nursing experience</li>
<li>Minimum of <b>3 years</b> of experience in one or more of the following:
<ul><li>Care management or care coordination</li>
<li>Home health or transitions of care</li>
<li>Telehealth or virtual care</li>
<li>Chronic disease management (e.g., cardiac, pulmonary, endocrine)</li>
</ul></li><li>Strong computer proficiency, including EHR documentation, navigating multiple systems, and troubleshooting basic technical issues</li>
<li>Ability to work assigned time zones and schedules based on client needs</li>
</ul>
<p><b>Licensure &amp; Certification</b></p>
<ul><li>Active, unrestricted RN license</li>
<li>Compact (NLC) license and/or California RN license required, depending on assignment</li>
</ul>
<p><b>Physical Demand &amp; Work Environment</b></p>
<ul><li>Fully remote/home-based role</li>
<li>Private, quiet, and secure home office free from distractions</li>
<li>Reliable high-speed internet meeting company requirements</li>
<li>Ability to sit for extended periods and perform repetitive computer-based tasks</li>
</ul>
<p><b>What We Offer</b></p>
<ul><li>Opportunity to work at the forefront of virtual care and remote patient monitoring</li>
<li>Mission-driven culture focused on innovation, collaboration, and patient impact</li>
<li>Competitive compensation and comprehensive benefits</li>
<li>Supportive, remote-first work environment with growth opportunities</li>
</ul>
<p><i>AMC Health is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workforce.</i></p></div>

Telephonic Nurse Care Manager

<div><p>The Telephonic Health Services Coordinator (HSC) serves as the primary point of contact for newly referred patients and plays a critical role in patient outreach, registration, enrollment, and ongoing telephonic engagement. This role supports patients with chronic conditions such as congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), diabetes, hypertension, and related conditions.</p>
<p>As the first member of the clinical team that most patients interact with at AMC Health, the HSC is responsible for building trust, demonstrating empathy, clearly explaining Remote Patient Monitoring (RPM) services, and ensuring a smooth and compliant enrollment process. Following enrollment, the HSC collaborates closely with nurse care managers, nurse care associates, and other members of the clinical care team to support patients in meeting their health goals and adhering to care plans.</p>
<p>This position is essential to organizational growth, patient engagement, and fulfillment of client enrollment commitments.</p>
<p><b>Essential Job Functions</b></p>
<p>The following duties are representative of the essential functions of the position and are not intended to be exhaustive:</p>
<p><b>Patient Outreach, Enrollment &amp; Engagement</b></p>
<ul><li>Conduct outbound outreach to newly enrolled prospective patients to explain AMC Health&rsquo;s Remote Patient Monitoring programs, services, and benefits.</li>
<li>Accurately describe program features, expectations, and value in a clear, compassionate, and patient-centered manner.</li>
<li>Engage patients telephonically to establish rapport, address questions, and encourage participation and adherence to monitoring programs.</li>
<li>Complete required telephonic interventions, including Welcome Calls and Post-Physician Visit Updates.</li>
</ul>
<p><b>Care Coordination &amp; Clinical Support</b></p>
<ul><li>Document patient information accurately and comprehensively in the electronic health record (EHR) in accordance with organizational policies and standards of practice.</li>
<li>Collaborate with nurse care managers and the broader care team to support patient care goals.</li>
<li>Track hospitalizations and notify nursing staff upon patient discharge, as required.</li>
<li>Coordinate patient assistance services as directed, including referrals for transportation, housekeeping, home modifications, food assistance, or other approved services.</li>
<li>Follow up with patients to confirm services have been initiated and are meeting expectations.</li>
</ul>
<p><b>Communication &amp; Administrative Responsibilities</b></p>
<ul><li>Respond to inbound patient, client, and provider inquiries and appropriately determine service needs.</li>
<li>Initiate outbound communications (phone, fax, email) with patients, clients, physician offices, and care providers.</li>
<li>Confirm and maintain accurate provider contact information, including phone and fax numbers.</li>
<li>Escalate unresolved patient issues or care-coordination concerns to leadership in a timely and appropriate manner.</li>
</ul>
<p><b>Performance &amp; Compliance</b></p>
<ul><li>Meet or exceed established performance metrics and service level agreements (SLAs), including but not limited to:
<ul><li>Call volume expectations and disengagement thresholdComply with all company policies, procedures, HIPAA requirements, and applicable federal and state regulations.</li>
</ul></li></ul><p><b>Required Competencies &amp; Skills</b></p>
<ul><li>Strong organizational, time management, and multitasking skills.</li>
<li>Excellent verbal and written communication skills with strong attention to detail.</li>
<li>Demonstrated ability to actively listen and engage patients with empathy and professionalism.</li>
<li>Ability to work independently in a remote environment while maintaining accountability for assigned tasks.</li>
<li>Strong problem-solving and critical-thinking skills, with the ability to follow issues through resolution.</li>
<li>Proven ability to build rapport and maintain productive relationships in a telephonic, remote setting.</li>
<li>Comfort navigating multiple systems and technologies simultaneously.</li>
<li>Bilingual (Spanish) preferred.</li>
</ul>
<p><b>Education, Experience &amp; Technical Requirements</b></p>
<ul><li>Preferred: Completion of a Medical Assisting program accredited by CAAHEP or ABHES.</li>
<li>Minimum experience requirements:
<ul><li>At least six (6) months of experience performing general duties as a Medical Assistant OR</li>
<li>Three (3) years of experience working in a clinic or comparable healthcare setting with direct patient contact.</li>
</ul></li><li>Knowledge of medical terminology and prior experience using electronic health record (EHR) systems.</li>
<li>Strong technical aptitude, including the ability to assist patients remotely with health devices and troubleshoot basic issues.</li>
<li>Ability to type a minimum of 50&ndash;60 words per minute while speaking with patients by phone.</li>
<li>Must be able to work schedules aligned to client-specific time zone requirements, as dictated by business needs.</li>
</ul>
<p><b>Licensure and Certification Requirements</b></p>
<ul><li>Active CNA certification or equivalent certification (e.g., Pharmacy Technician), in good standing.</li>
</ul>
<p><b>Physical Demands &amp; Work Environment</b></p>
<ul><li>Ability to work effectively in a fully remote environment.</li>
<li>Must maintain a dedicated home office that is private, quiet, secure, and free from distractions.</li>
<li>Reliable internet access that meets company minimum technical requirements.</li>
<li>This role is primarily sedentary and requires extended periods of computer and telephone use.</li>
</ul>
<p><b>Equal Employment Opportunity &amp; ADA Statement</b></p>
<p>In compliance with the Americans with Disabilities Act (ADA), this job description identifies the essential functions of the position. Reasonable accommodations will be considered to enable qualified individuals with disabilities to perform these essential functions. Employees are expected to comply with all company policies, procedures, and applicable legal and regulatory requirements.</p></div>

Telephonic Health Services Coordinator

Curana Health

<div>:
<div>
At Curana Health, we&rsquo;re on a mission to radically improve the health, happiness, and dignity of older adults&mdash;and we&rsquo;re looking for passionate people to help us do it.</div><div></div><div><br>
As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities.</div><div></div><div><br>
Founded in 2021, we&rsquo;ve grown quickly&mdash;now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for.</div><div></div><div><br>
If you&rsquo;re looking to make a meaningful impact on the senior healthcare landscape, you&rsquo;re in the right place&mdash;and we look forward to working with you.</div><div></div><div><br>
For more information about our company, visit CuranaHealth.com.</div>
Summary:
<p>
The Care Ally, Case Manager is a key member of the interdisciplinary care team (ICT). They use a collaborative process of assessment, planning, implementing, coordinating, monitoring, and evaluating options and services required to meet the members health and social needs. They act as a liaison between our Members, their Responsible Parties and/or Power of Attorneys (RP/POAs), Advance Plan Provider/PCP, and key Align Senior Care stakeholders. The Care Ally, Case Manager reports to the Supervisor of Case Management.</p>
Essential Duties &amp; Responsibilities:
<p><b>
Responsibilities</b></p><ul><li>
Executes on strategies and goals set by the Align Senior Care Board of Directors, the Senior Leadership Team, and Executive Director for managing and improving overall Member experience.</li><li>
Contacts Plan members to conduct a comprehensive health assessment of the individual, develop a plan of care, and participate in the facilities interdisciplinary care team meeting.</li><li>
Serves as health coach to educate the member, the family and/or caregiver, about disease status and treatment, plan benefits, community resources, and resource options</li><li>
Collaborates with members of the interdisciplinary care team and medical director(s) to facilitate appropriate treatment for members</li><li>
Routinely follows up with member as scheduled to assess progress towards goals</li><li>
Communicates with the member and/or caregiver to assist with the development of health goals and identify interventions to achieve these goals</li><li>
Provide patient-centered intervention, such as making and verifying appointments, performing medication and care compliance initiatives.</li><li>
Acts as front-line support with Members and their RP/POAs to ensure the needs of the Member are met. Serves as a connection point among Members, their Communities, their Care Team, and Align Senior Care internal departments.</li><li>
Regularly engages Align Senior Care Members and RP/POAs in-person or by phone to provide education and assistance with utilizing Align Senior Care benefits. Including but not limited to. checking on upcoming specialist appointments, connecting members to supplemental benefits and providers, identifying immediate Member needs, and answering any questions the Member or RP/POA may have.</li><li>
Communicates Member health updates from Care Team to RP/POAs.</li><li>
Coordinates with the Care Team for non-urgent health or clinical questions.</li><li>
Works directly with internal departments to solve Member Grievances, Utilization Management, and Billing related issues.</li><li>
Updates Member and RP/POA contact information such as changes of address, email, or phone numbers.</li><li>
Actively supports Account Manager in identifying and securing contracts with &quot;preferred&quot; Providers.</li><li>
Assists Members, RP/POAs, and Partner Communities with locating in-network providers and scheduling/facilitation of appointments.</li><li>
Assists with (on request of member or APP) coordination of home health and therapy visits, ordering of Durable Medical Equipment, and utilization of supplemental benefits for Members.</li><li>
Monitors and, if needed, facilitates care team meetings with facility team, member, responsible partie(s) and the APP/clinical team.</li><li>
Ensures documentation of care team meetings and transmits to Plan.</li><li>
Monitors care plan updates, facilitates APP and PCP input into care plan, and distributes care plan as needed to care team members.</li><li>
Monitors midnight reports/community census to help identify member transitions to hospital or other care levels.</li></ul>
Qualifications:
<p><b>
Education &amp; Experience</b></p><ul><li>
One (1) year of clinical practice experience in at least one of the following areas: case management, home health, critical care, medical/surgical, discharge planning, concurrent review, or obstetric/neonatal care.</li><li>
Proficiency using basic computer skills in Microsoft Office such as Word, Excel, and Outlook, including the ability to navigate multiple systems and keyboarding.</li><li>
Case management certification preferred.</li></ul><p><b>
Professional Certification Or Licenses</b></p><ul><li>
Registered nurse license, active and unencumbered state license in the state where job duties are performed is required. BSN preferred</li></ul><p>
OR</p><ul><li>
Active Licensed Social Worker (LSW). Bachelor's degree in social work (BSW) required</li></ul><div></div><div><br>
We&rsquo;re thrilled to announce that Curana Health has been named the 147th fastest growing, privately owned company in the nation on Inc. magazine&rsquo;s prestigious Inc. 5000 list. Curana also ranked 16th in the &ldquo;Healthcare &amp; Medical&rdquo; industry category and 21st in Texas.</div><div></div><div><br>
This recognition underscores Curana Health&rsquo;s impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve.</div></div><div></div>

Care Ally, RN Case Manager - PST time zone

State of South Carolina

<div><div><div><h2 class="jobSectionHeader"><b>Job Responsibilities</b></h2></div><br>
<p></p><div><br>
<br>
<br>
<div><b>Do you have a passion to provide meaningful work in the community?</b> Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the <b>South Carolina Department of Social Services</b> has the right job opportunity for you.</div><b><br>
Job Duties:</b><ul><li>
The APS Case Manager perform specialized case management in the area of Adult Protective Services (APS), Division of Adult Advocacy, in the following county or counties: Lee and surrounding counties as needed. Case management includes but is not limited to conducting investigations, conducting assessments and coordinating protective and preventive services for vulnerable adults. Will assist other counties with APS case management as needed.</li></ul><br>
<ul><li>
Investigates to determine vulnerability, abuse, neglect by caregiver, self-neglect and exploitation reports of vulnerable adults while respecting self-determination of vulnerable adults. Will assist other counties with APS case management as needed.</li></ul><br>
<ul><li>
Provides case management services according to APS policy and procedures to include home visits and legal proceedings and enter documentation into CAPSS as required in a timely and accurate manor.</li></ul><br>
<ul><li>
Coordinates necessary services to keep the vulnerable adult safe to include temporary and long-term placements.</li></ul><br>
<ul><li>
Assists law enforcement and/or family court in emergency removal of adults, and secure placement in a protective environment.</li></ul><br>
<ul><li>
Maintains professional and harmonious relationships with co-workers and the community.</li></ul><br>
<ul><li>
Assesses the vulnerable adult's ability to secure long-term services to include but not limited to redirecting funds, securing a guardian or conservator, filling out appropriate documents for emergency services and connecting to probate or family court.</li></ul><br>
<ul><li>
Ensures that Personal Identifying Information (PII) is properly used, accessed, gathered, shared and disposed. Protect the agency networks and applications by safeguarding systems, equipment and data.</li></ul><br>
<ul><li>
Performs Red Cross shelter duty or other emergency shelter duty/services as directed.</li></ul><br>
<ul><li>
Performs other duties as required and/or directed.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum and Additional Requirements</b></h2></div>
<div><p>A Bachelor's Degree in Social Work, Behavioral Science, or Social Science.<br>
<br>
A Bachelor's Degree in any other field and one (1) year experience in a related field.</p></div>
<div><h2 class="jobSectionHeader"><b>Additional Comments</b></h2></div>
<div><p>This application for employment with the SC Department of Social Services must be completed in its entirety. <b>A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. &quot;See Resume&quot; is not acceptable information for the completion of any part of the requirements of this application. </b>If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.<br>
<br>
Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.<br>
<br>
If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.<br>
<br>
<b>The South Carolina Department of Social Services offers an exceptional benefits package that includes:</b></p><br>
<ul><li>
Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children</li><li>
15 days annual (vacation) leave per year</li><li>
15 days sick leave per year</li><li>
13 paid holidays</li><li>
Paid Parental Leave</li><li>
State Retirement Plan and Deferred Compensation Programs</li></ul><b>
DIVISION: </b>Adult Protective Services / <b>Florence County</b></div></div></div><p></p>

APS Case Manager / 61057392

TEEMA

<div><ul><li><p><b>13 week contract</b></p></li><li><p><b>
REQUIRED: 5+ years case management experience with 2+ years recent acute inpatient case management experience</b></p></li><li><p><b>
BSN or MSW, Current MI RN licensure or LMSW, Discharge planning experience.</b></p></li><li><p><b>
There will be limited training on site - candidates will need to be able to adapt quickly.</b></p></li><li><p><b>
Manager will be reaching out to candidates directly for interview</b></p></li><li><p><b>
MANAGER IS VERY STRICT ON THE RECENT INPATIENT CASE MANAGEMENT EXPERIENCE - TELEPHONIC, UTILIZATION REVIEW, PSYCHOLOGICAL EXPERIENCE DOES NOT APPLY TO THIS REQUIREMENT.</b></p></li></ul><br>
<p></p>
#Workwolf</div>

Case Manager

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