telephonic nurse

DAVIES

<div><h3 class="jobSectionHeader">Description</h3><div> 
Our Story</div><div>
Imagine being part of a team that&rsquo;s not just shaping the future but actively driving it. At Davies North America, we&rsquo;re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.</div><div>
 
Davies North America is seeking a Triage Telephonic Case Manager (RN) to join our medical management team. In this role, you will provide clinical triage and telephonic case management at the initial report of a Workers&rsquo; Compensation claim, ensuring injured employees receive appropriate and timely medical care while supporting early return-to-work outcomes. 
</div><div>This position requires strong clinical assessment skills, independent decision-making, and excellent communication to coordinate care between injured workers, employers, healthcare providers, and claims professionals.</div> 
<h3 class="jobSectionHeader">
Key Responsibilities</h3> 
<ul>
<li>
Conduct initial triage and telephonic case management at the outset of Workers&rsquo; Compensation claims.</li>
<li>Perform clinical assessments of injured workers to determine appropriate medical care and treatment pathways.</li>
<li>Complete initial assessment and required three-point contact in accordance with State of Florida procedures and emergency protocols.</li>
<li>Develop an initial case management care plan based on clinical findings and information obtained from the injured worker, employer, and medical provider.</li>
<li>Identify potential causation concerns or barriers to recovery and document findings appropriately.</li>
<li>Facilitate communication between injured workers, employers, claims professionals, healthcare providers, and rehabilitation specialists.</li>
<li>Monitor treatment plans to ensure adherence to state-mandated treatment guidelines and evidence-based medical protocols.</li>
<li>Address initial return-to-work capabilities with injured workers and providers, documenting updates in the case management system.</li>
<li>Maintain accurate and timely documentation of all contacts, interviews, and medical information in the claims management system.</li>
<li>Identify opportunities for cost-effective medical management and appropriate utilization of services.</li>
<li>Educate injured workers and their families about recovery expectations and care plans.</li>
<li>Maintain strict patient confidentiality and compliance with state and federal healthcare regulations.</li>
<li>Serve as a patient advocate, ensuring quality care and adherence to ethical and regulatory standards.</li>
<li>Participate in quality assurance initiatives, committees, and department activities as required.</li>
<li>Assist with training claims staff on identifying medical case management opportunities, as needed.</li></ul> 
<h3 class="jobSectionHeader">
Skills, knowledge &amp; expertise</h3> 
<ul>
<li>
Registered Nurse (RN) with an active and unrestricted state license</li>
<li>Minimum of 3 years of clinical nursing experience (medical-surgical, orthopedic, neurological, ICU/CCU, occupational health, or related specialty).</li>
<li>Workers&rsquo; Compensation case management experience preferred.</li>
<li>Prior telephonic case management or triage experience preferred.</li>
<li>Strong understanding of clinical documentation and patient advocacy principles.</li>
<li>Strong clinical assessment and triage skills in a Workers&rsquo; Compensation or occupational health environment.</li>
<li>Knowledge of Workers&rsquo; Compensation medical case management practices and treatment guidelines.</li>
<li>Ability to identify barriers to recovery and develop appropriate care strategies.</li>
<li>Excellent verbal and written communication skills, with the ability to work collaboratively with multiple stakeholders.</li>
<li>Strong organizational and documentation skills with attention to detail.</li>
<li>Ability to work independently and manage multiple priorities in a fast-paced environment.</li>
<li>Proficiency with computer systems, case management software, and Microsoft Office applications.</li>
<li>Commitment to high-quality patient care, confidentiality, and regulatory compliance.</li></ul> 
<h3 class="jobSectionHeader">
Benefits</h3><div> 
Benefits</div><div>
At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:</div><ul>
<li>Medical, dental, and vision plans to ensure your health and that of your family.</li>
<li>A 401k plan with employer matching to help you build a secure financial future.</li>
<li>Our time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.</li>
<li>Paid holidays.</li>
<li>Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.</li>
</ul><div></div><div>
Massachusetts Notice 
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 
</div><div>Diversity and Inclusion</div><div>
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard. 
 
Compensation Transparency:
 
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.
 
 
We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at recruitment@davies-group.com</div> 
<h3 class="jobSectionHeader">
About Davies</h3><div>
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses. 
 
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation &amp; risk, customer experience, human capital, digital transformation &amp; change management. 
 
Our global team of more than 8,000 professionals operate across ten countries, including the UK &amp; the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research &amp; development, innovation &amp; automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.</div></div>

Triage Telephonic Nurse Case Manager

Optum

<div>$10,000 Sign-on Bonus for External Candidates
Telephonic After-Hours Call - Evenings, Nights &amp; Rotating Weekends Required
Full-Time (40 Hours) 
Optum Home &amp; Community Care, part of the Optum family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical, mental and social needs - helping patients access and navigate care anytime and anywhere. As a team member of our Optum HouseCalls team, together in an interdisciplinary care environment, we help patients navigate the health care system and connect them to key support services. This preventive care can help patients stay well at home. We're connecting care to create a seamless health journey for patients across settings. Join us to start Caring. Connecting. Growing together. 
The Telehealth Urgent Care program is a comprehensive integrated care delivery program. The National On Call advanced practice clinician (APC) is responsible for providing telephonic/telehealth care and direction to patients, caregivers and facility staff providing 24/7 coverage including holidays. 
In this remote role you will provide virtual care for patients in various settings. This excellent opportunity affords a collaborative role bringing enormous satisfaction in the care and comfort of our patients. In this role you will have the ability to achieve work life balance. Optum is transforming care delivery with innovative and personal care. As one of the largest employers of APCs, Optum offers unparalleled career development opportunities. 
Scheduling: 
This is a Full Time, work from home position requiring various shift coverage with a mix of weekday, weeknights, weekend, and holiday coverage. While shift times can vary, we provide coverage to members 24/7 including all company recognized holidays.<ul><li>
Flexibility and the ability to adapt are a must as you will cross cover multiple markets and teams A</li><li>
Availability and Coverage expectations for this role<ul><li>
24/7 coverage</li><li>
Position requires a minimum commitment of 20 hours per month</li><li>
Every other weekend coverage between 8-12 hour shifts covering both day and night shifts is required based on business needs</li><li>
Expectations that your are working or have approved PTO for 26 weekends a year. Each FT/PT employee is eligible to have up to 6 weekend shifts a year for PTO</li> 
<li>
Unapproved time away/Unpaid Time Off will result in need to add additional weekend shift to your schedule based on need</li></ul></li><li>
Holidays are required for all APCs on a rotation basis</li><li> 
Holiday scheduling is completed at the beginning of the year for advanced planning. Holiday coverage is provided beginning at 5pm, the end of the last business day, to 8am of the resumption of business hours</li></ul> 
Primary Responsibilities:<ul><li>
Available on provided telephonic platform, both taking and placing calls to coordinate and manage care for members between care givers, facilities, hospitals, primary care providers and the Optum field colleagues<ul><li>
Available to use video platform based on clinical need</li><li>
Working hours should be performed in a secure location as patient privacy is required</li></ul></li><li>
Utilize EMR proficiently to provide acute care to members during all shifts and holiday hours</li><li>
Care Delivery<ul><li>
Deliver cost-effective, quality care to members</li><li>
Manage both medical and behavioral, chronic, and acute conditions effectively, and in collaboration with a physician or specialty provider</li><li>
Perform comprehensive assessments and document findings in a concise/comprehensive manner that is compliant with documentation requirements and Center for Medicare and Medicaid Services (CMS) regulations</li><li>
Responsible for ensuring encounter is documented appropriately to support the diagnosis at that visit</li><li>
The APC is responsible for ensuring that all quality elements are addressed and documented</li><li>
Utilizes evidenced based practice guidelines</li><li>
Must attend and complete all mandatory educational and MyLearning training requirements</li></ul></li><li>
Care Coordination<ul><li>
Coordinate care as members transition through different levels of care and care settings</li><li>
Monitor the needs of members and families while facilitating any adjustments to the plan of care as situations and conditions change</li><li>
Review orders and interventions for appropriateness and response to treatment to identify the most effective plan of care that aligns with the patients' needs and wishes</li><li>
Address and be able to have advanced care plan conversations with members and families</li><li>
Evaluate the plan of care for cost effectiveness while meeting the needs of members, families, and providers to decrease high costs, poor outcomes and unnecessary hospitalizations</li></ul></li><li>
Program Enhancement Expected Behaviors<ul><li>
This is a virtual patient facing role that requires excellent customer service to all parties including members/families, facilities, the entire interdisciplinary care team (PCPs/specialists) and Optum staff</li><li>
Regular and effective communication with internal and external parties including physicians, patients, key decision-makers, nursing facilities, field staff and other provider groups</li><li>
Ability to meet shift scheduling requirements, and attendance expectations</li><li>
Exhibit original thinking and creativity in the development of new and improved methods and approaches to concerns/issues</li><li>
Function independently and responsibly with minimal need for supervision</li><li>
Demonstrate initiative in achieving individual, team, and organizational goals and objectives</li><li>
Participate in quality initiatives</li><li>
Availability to check Optum email intermittently for required trainings, communications, and monthly scheduling</li></ul></li></ul> 
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:<ul><li>
Education:<ul><li>
NP: Graduate of an accredited Master of Science Nursing or Doctor of Nursing Practice program</li></ul></li><li>
Active and unrestricted license in the state which you reside, as well as State of Florida, and ability to obtain in other required locations.</li><li>
Ability to gain a collaborative practice agreement, if applicable in your state</li><li>
APCs working in jurisdictions that authorize APCs to practice autonomously or without formal supervision must have obtained approval to practice autonomously or without formal supervision from their licensing board, if applicable. New hires who are eligible and have not applied prior to hire date, must apply to practice autonomously or without supervision within 1 month of hire. If not eligible to practice autonomously or without formal supervision at hire, the APC must begin working towards meeting the requirement within 1 month of hire, if applicable, and apply for approval to practice autonomously or without formal supervision within 3 months of becoming eligible</li><li>
Active Nurse Practitioner certification through a national board:</li><li>
NP: Board certified through the American Academy of Nurse Practitioners or the American Nurses Credentialing Center, with certification in one of the following:<ul><li>
Family Nurse Practitioner</li><li>
Adult Nurse Practitioner</li><li>
Gerontology Nurse Practitioner</li><li>
Adult-Gerontology Acute Care Nurse Practitioner</li></ul></li><li>
Current, active DEA licensure/prescriptive authority or ability to obtain post-hire, per state regulations (unless prohibited in state of practice)</li><li>
Ability to work scheduled shifts in accordance with scheduling policies</li><li>
Proficient computer skills including the ability to document medical information with written and electronic medical records</li></ul> 
Preferred Qualifications:<ul><li>
3+ years of clinical experience as an APC</li><li>
Active and unrestricted license in the additional states: Florida</li><li>
Experience in meeting the medical needs of patients with complex behavioral, social and/or functional needs</li><li>
Experience working in a nursing home, or with seniors in an acute care facility</li><li>
Understanding of Geriatrics, Chronic Illness, and acute disease management</li><li>
Understanding of Advanced Illness and end of life discussions</li><li>
Ability to develop and maintain positive customer relationships</li><li>
Adaptability to change</li></ul> 
Compensation for this specialty generally ranges from $109,500 to $164,000. Total cash compensation includes base pay and bonus and is based on several factors including but not limited to local labor markets, education, work experience and may increase over time based on productivity and performance in the role. We comply with all minimum wage laws as applicable. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. 
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. 
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.</div>

Telephonic Nurse Practitioner - Florida License Required

TriHealth Inc.

<div>Join Our Team as a Practice Telephonic Triage Registered Nurse! 
At TriHealth, we are driven by a shared commitment to excellence and innovation in healthcare. We believe that every test, analysis, and result plays a vital role in our mission to provide the highest standard of care to our patients. 
Join us in our mission to advance healthcare and improve lives. Apply today and be part of a team that is passionate about making a difference. 
We offer career growth opportunities, and a comprehensive benefits package. 
Location:<ul><li>
TriHealth Peds &ndash; at 740 W Galbraith Rd</li></ul> 
Work Schedule:<ul><li>
Part - Time (50 hours bi-weekly)</li><li>
Rotating Weekends, no holidays or on call</li><li>
Day shift</li></ul> 
Incentives &amp; Benefits:
We offer a comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement.
https://careers.trihealth.com/what-we-offer/benefits 
Job Requirements:<ul><li>
Associate's Degree in Nursing (Required)</li><li>
2 - 3 years Clinical Nursing (Required)</li><li>
Acute Care</li><li>
Strong Computer Skills</li><li>
Ability to type and talk at the same time</li><li>
Knowledge, judgment, and skills derived from the principles of Biological, 
Physical, Behavioral, Social, and Nursing sciences.</li><li>
Registered Nurse RN - Registered Nurse - State Licensure and/or Compact State Licensure Upon Hire Required</li><li>
Basic Life Support (BLS) Upon Hire Required</li></ul> 
Job Overview:<ul><li>
The Telephonic Triage RN is responsible for providing nursing care services to assigned practice(s)/specialty(s). Completes bio-psychosocial telephonic assessment using approved clinical protocols to triage patient needs and provide best course of action or patient disposition. This role serves as a patient/caregiver advocate and acts as a communication link between the patient/caregiver, physician, pharmacy, and or hospital using approved system platforms for communication. This role has a strong working knowledge of patient needs that are emergent and require immediate attention, urgent, and non-urgent. This role utilizes best practices in documentation to ensure communication is efficient, concise, and timely. The goal is to provide first call resolution. This role understand the needs of the organization and supports the mission, values, and management of TriHealth Physician Practices.</li></ul> 
Job Responsibilities:<ul><li>
Coaching/Development: Promotes a positive work environment by working collaboratively with team members, recognizing colleagues for excellence, and participating in peer to peer coaching</li> 
<li>
Interdisciplinary Collaboration: Manages In-Basket messages received in a timely manner. Responds to and addresses patient concerns, first call resolution, when in scope. When applicable, ensures all messages sent to providers have complete and accurate information. Implements changes in nursing practice/patient care that have resulted from quality of care activities.</li></ul> 
<ul><li>
Operations Management: Operating in &quot;Ready&quot; mode during work hours with minimum utilization of &quot;AUX/Not Ready&quot;. Goal is &lt;20% of total time staffed. Completes patient hand-offs to healthcare team/providers concisely and accurately using SBAR. Completes assigned work requirements utilizing critical thinking and clinical protocols during assessment and triage of patient call/message.</li></ul> 
<ul><li>
Patient Engagement: Utilizes key tools such as AIDET+P, HEARD Model, scripting, and workflows to create a standard patient experience across the system. Proactively handles complaints and escalates patient grievances to practice or appropriate leader.</li><li>
Quality/Safety/Satisfaction: Assesses and triages patient status via phone and EHR. Utilizes approved clinical protocols to support patient disposition or clinical advice. Reviews health maintenance and or specialists documentation/flowsheet. Provides education materials per guidelines.</li></ul> 
<ul><li>
Relationship/Culture: Performs activities that maintains specialty/department specific models of care, systems, policies, approved clinical protocols, and cultural norms that deliver superior patient care. Participates and supports collaborative relationships among the healthcare team and providers. Supports diversity and utilizes cultural competency and age appropriate care when interacting with patients and caregivers.</li></ul> 
Working Conditions: 
Bending - Occasionally 
Climbing - Occasionally 
Concentrating - Consistently 
Continuous Learning - Consistently 
Hearing: Conversation - Consistently 
Hearing: Other Sounds - Consistently 
Interpersonal Communication - Consistently 
Kneeling - Occasionally 
Lifting &lt;10 Lbs. - Occasionally 
Lifting &lt;50 Lbs. - Rarely 
Pulling - Occasionally 
Pushing - Occasionally 
Reaching - Consistently 
Reading - Consistently 
Sitting - Frequently 
Standing - Occasionally 
Stooping - Occasionally 
Talking - Consistently 
Thinking/Reasoning - Consistently 
Use of Hands - Consistently 
Color Vision - Frequently 
Visual Acuity: Far - Rarely 
Visual Acuity: Near - Consistently 
Walking - Occasionally<div> 
TriHealth SERVE Standards and ALWAYS Behaviors: 
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 
 
Serve: ALWAYS&hellip; 
<ul><li>Welcome everyone by making eye contact, greeting with a smile, and saying &quot;hello&quot;</li><li>Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist</li><li>Refrain from using cell phones for personal reasons in public spaces or patient care areas</li></ul></div><div> 
Excel: ALWAYS&hellip; 
<ul><li>Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met</li><li>Offer patients and guests priority when waiting (lines, elevators)</li><li>Work on improving quality, safety, and service</li></ul></div><div> 
Respect: ALWAYS&hellip; 
<ul><li>Respect cultural and spiritual differences and honor individual preferences.</li><li>Respect everyone&rsquo;s opinion and contribution, regardless of title/role.</li><li>Speak positively about my team members and other departments in front of patients and guests.</li></ul></div><div> 
Value: ALWAYS&hellip; 
<ul><li>Value the time of others by striving to be on time, prepared and actively participating.</li><li>Pick up trash, ensuring the physical environment is clean and safe.</li><li>Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.</li></ul></div><div> 
Engage: ALWAYS&hellip; 
<ul><li>Acknowledge wins and frequently thank team members and others for contributions.</li><li>Show courtesy and compassion with customers, team members and the community</li></ul></div>
Job Keywords: Registered Nurse, Nurse, Practice Telephonic Triage, Pediatrics</div>

Practice Telephonic Triage RN - Peds

<div>Join Our Team as a Practice Telephonic Triage Registered Nurse! 
At TriHealth, we are driven by a shared commitment to excellence and innovation in healthcare. We believe that every test, analysis, and result plays a vital role in our mission to provide the highest standard of care to our patients. 
Join us in our mission to advance healthcare and improve lives. Apply today and be part of a team that is passionate about making a difference. 
We offer career growth opportunities, and a comprehensive benefits package. 
Location:<ul><li>
TriHealth Family Medicine &ndash; at 7631 Cheviot Rd, Cincinnati, OH 45247</li></ul> 
Work Schedule:<ul><li>
Full - Time (80 hours bi-weekly)</li><li>
Day shift</li></ul> 
Incentives &amp; Benefits:
We offer a comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement.
https://careers.trihealth.com/what-we-offer/benefits 
Job Requirements:<ul><li>
Associate's Degree in Nursing (Required)</li><li>
2 - 3 years Clinical Nursing (Required)</li><li>
Acute Care</li><li>
Strong Computer Skills</li><li>
Ability to type and talk at the same time</li><li>
Knowledge, judgment, and skills derived from the principles of Biological, 
Physical, Behavioral, Social, and Nursing sciences.</li><li>
Registered Nurse RN - Registered Nurse - State Licensure and/or Compact State Licensure Upon Hire Required</li><li>
Basic Life Support (BLS) Upon Hire Required</li></ul> 
Job Overview:<ul><li>
The Telephonic Triage RN is responsible for providing nursing care services to assigned practice(s)/specialty(s). Completes bio-psychosocial telephonic assessment using approved clinical protocols to triage patient needs and provide best course of action or patient disposition. This role serves as a patient/caregiver advocate and acts as a communication link between the patient/caregiver, physician, pharmacy, and or hospital using approved system platforms for communication. This role has a strong working knowledge of patient needs that are emergent and require immediate attention, urgent, and non-urgent. This role utilizes best practices in documentation to ensure communication is efficient, concise, and timely. The goal is to provide first call resolution. This role understand the needs of the organization and supports the mission, values, and management of TriHealth Physician Practices.</li></ul> 
Job Responsibilities:<ul><li>
Coaching/Development: Promotes a positive work environment by working collaboratively with team members, recognizing colleagues for excellence, and participating in peer to peer coaching</li> 
<li>
Interdisciplinary Collaboration: Manages In-Basket messages received in a timely manner. Responds to and addresses patient concerns, first call resolution, when in scope. When applicable, ensures all messages sent to providers have complete and accurate information. Implements changes in nursing practice/patient care that have resulted from quality of care activities.</li></ul> 
<ul><li>
Operations Management: Operating in &quot;Ready&quot; mode during work hours with minimum utilization of &quot;AUX/Not Ready&quot;. Goal is &lt;20% of total time staffed. Completes patient hand-offs to healthcare team/providers concisely and accurately using SBAR. Completes assigned work requirements utilizing critical thinking and clinical protocols during assessment and triage of patient call/message.</li></ul> 
<ul><li>
Patient Engagement: Utilizes key tools such as AIDET+P, HEARD Model, scripting, and workflows to create a standard patient experience across the system. Proactively handles complaints and escalates patient grievances to practice or appropriate leader.</li><li>
Quality/Safety/Satisfaction: Assesses and triages patient status via phone and EHR. Utilizes approved clinical protocols to support patient disposition or clinical advice. Reviews health maintenance and or specialists documentation/flowsheet. Provides education materials per guidelines.</li></ul> 
<ul><li>
Relationship/Culture: Performs activities that maintains specialty/department specific models of care, systems, policies, approved clinical protocols, and cultural norms that deliver superior patient care. Participates and supports collaborative relationships among the healthcare team and providers. Supports diversity and utilizes cultural competency and age appropriate care when interacting with patients and caregivers.</li></ul> 
Working Conditions: 
Bending - Occasionally 
Climbing - Occasionally 
Concentrating - Consistently 
Continuous Learning - Consistently 
Hearing: Conversation - Consistently 
Hearing: Other Sounds - Consistently 
Interpersonal Communication - Consistently 
Kneeling - Occasionally 
Lifting &lt;10 Lbs. - Occasionally 
Lifting &lt;50 Lbs. - Rarely 
Pulling - Occasionally 
Pushing - Occasionally 
Reaching - Consistently 
Reading - Consistently 
Sitting - Frequently 
Standing - Occasionally 
Stooping - Occasionally 
Talking - Consistently 
Thinking/Reasoning - Consistently 
Use of Hands - Consistently 
Color Vision - Frequently 
Visual Acuity: Far - Rarely 
Visual Acuity: Near - Consistently 
Walking - Occasionally<div> 
TriHealth SERVE Standards and ALWAYS Behaviors: 
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 
 
Serve: ALWAYS&hellip; 
<ul><li>Welcome everyone by making eye contact, greeting with a smile, and saying &quot;hello&quot;</li><li>Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist</li><li>Refrain from using cell phones for personal reasons in public spaces or patient care areas</li></ul></div><div> 
Excel: ALWAYS&hellip; 
<ul><li>Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met</li><li>Offer patients and guests priority when waiting (lines, elevators)</li><li>Work on improving quality, safety, and service</li></ul></div><div> 
Respect: ALWAYS&hellip; 
<ul><li>Respect cultural and spiritual differences and honor individual preferences.</li><li>Respect everyone&rsquo;s opinion and contribution, regardless of title/role.</li><li>Speak positively about my team members and other departments in front of patients and guests.</li></ul></div><div> 
Value: ALWAYS&hellip; 
<ul><li>Value the time of others by striving to be on time, prepared and actively participating.</li><li>Pick up trash, ensuring the physical environment is clean and safe.</li><li>Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.</li></ul></div><div> 
Engage: ALWAYS&hellip; 
<ul><li>Acknowledge wins and frequently thank team members and others for contributions.</li><li>Show courtesy and compassion with customers, team members and the community</li></ul></div>
Job Keywords: Registered Nurse, Nurse, Practice Telephonic Triage, Family Medicine</div>

Practice Telephonic Triage RN - Family Medicine

<div>Join Our Team as a Practice Telephonic Triage Registered Nurse! 
At TriHealth, we are driven by a shared commitment to excellence and innovation in healthcare. We believe that every test, analysis, and result plays a vital role in our mission to provide the highest standard of care to our patients. 
Join us in our mission to advance healthcare and improve lives. Apply today and be part of a team that is passionate about making a difference. 
We offer career growth opportunities, and a comprehensive benefits package. 
Location:<ul><li>
TriHealth Glenway Peds &ndash; at 6350 Glenway Ave, Cincinnati, OH 45211</li></ul> 
Work Schedule:<ul><li>
Full - Time (72 hours bi-weekly)</li><li>
Day Shift &ndash; Mon 7:45am-5:15pm, Tues 12:00pm-7:00pm, Wed OFF, Thurs 7:45am-5:15pm, &amp; Fri 7:45am-5:30pm.</li><li>
There is a weekend rotation. Saturday (every 3-4 weekend, 8am-1pm) and Sunday (every eighth or nineth 9am-12:30/1pm).</li></ul> 
Incentives &amp; Benefits:
We offer a comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement.
https://careers.trihealth.com/what-we-offer/benefits 
Job Requirements:<ul><li>
Associate's Degree in Nursing (Required)</li><li>
2 - 3 years Clinical Nursing (Required)</li><li>
Acute Care</li><li>
Strong Computer Skills</li><li>
Ability to type and talk at the same time</li><li>
Knowledge, judgment, and skills derived from the principles of Biological, 
Physical, Behavioral, Social, and Nursing sciences.</li><li>
Registered Nurse RN - Registered Nurse - State Licensure and/or Compact State Licensure Upon Hire Required</li><li>
Basic Life Support (BLS) Upon Hire Required</li></ul> 
Job Overview:<ul><li>
The Telephonic Triage RN is responsible for providing nursing care services to assigned practice(s)/specialty(s). Completes bio-psychosocial telephonic assessment using approved clinical protocols to triage patient needs and provide best course of action or patient disposition. This role serves as a patient/caregiver advocate and acts as a communication link between the patient/caregiver, physician, pharmacy, and or hospital using approved system platforms for communication. This role has a strong working knowledge of patient needs that are emergent and require immediate attention, urgent, and non-urgent. This role utilizes best practices in documentation to ensure communication is efficient, concise, and timely. The goal is to provide first call resolution. This role understand the needs of the organization and supports the mission, values, and management of TriHealth Physician Practices.</li></ul> 
Job Responsibilities:<ul><li>
Coaching/Development: Promotes a positive work environment by working collaboratively with team members, recognizing colleagues for excellence, and participating in peer to peer coaching.</li> 
<li>
Interdisciplinary Collaboration: Manages In-Basket messages received in a timely manner. Responds to and addresses patient concerns, first call resolution, when in scope. When applicable, ensures all messages sent to providers have complete and accurate information. Implements changes in nursing practice/patient care that have resulted from quality of care activities.</li></ul> 
<ul><li>
Operations Management: Operating in &quot;Ready&quot; mode during work hours with minimum utilization of &quot;AUX/Not Ready&quot;. Goal is &lt;20% of total time staffed. Completes patient hand-offs to healthcare team/providers concisely and accurately using SBAR. Completes assigned work requirements utilizing critical thinking and clinical protocols during assessment and triage of patient call/message.</li></ul> 
<ul><li>
Patient Engagement: Utilizes key tools such as AIDET+P, HEARD Model, scripting, and workflows to create a standard patient experience across the system. Proactively handles complaints and escalates patient grievances to practice or appropriate leader. 
Quality/Safety/Satisfaction: Assesses and triages patient status via phone and EHR. Utilizes approved clinical protocols to support patient disposition or clinical advice. Reviews health maintenance and or specialists documentation/flowsheet. Provides education materials per guidelines.</li></ul> 
<ul><li>
Relationship/Culture: Performs activities that maintains specialty/department specific models of care, systems, policies, approved clinical protocols, and cultural norms that deliver superior patient care. Participates and supports collaborative relationships among the healthcare team and providers. Supports diversity and utilizes cultural competency and age appropriate care when interacting with patients and caregivers.</li></ul> 
Working Conditions: 
Bending - Occasionally 
Climbing - Occasionally 
Concentrating - Consistently 
Continuous Learning - Consistently 
Hearing: Conversation - Consistently 
Hearing: Other Sounds - Consistently 
Interpersonal Communication - Consistently 
Kneeling - Occasionally 
Lifting &lt;10 Lbs. - Occasionally 
Lifting &lt;50 Lbs. - Rarely 
Pulling - Occasionally 
Pushing - Occasionally 
Reaching - Consistently 
Reading - Consistently 
Sitting - Frequently 
Standing - Occasionally 
Stooping - Occasionally 
Talking - Consistently 
Thinking/Reasoning - Consistently 
Use of Hands - Consistently 
Color Vision - Frequently 
Visual Acuity: Far - Rarely 
Visual Acuity: Near - Consistently 
Walking - Occasionally<div> 
TriHealth SERVE Standards and ALWAYS Behaviors: 
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 
 
Serve: ALWAYS&hellip; 
<ul><li>Welcome everyone by making eye contact, greeting with a smile, and saying &quot;hello&quot;</li><li>Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist</li><li>Refrain from using cell phones for personal reasons in public spaces or patient care areas</li></ul></div><div> 
Excel: ALWAYS&hellip; 
<ul><li>Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met</li><li>Offer patients and guests priority when waiting (lines, elevators)</li><li>Work on improving quality, safety, and service</li></ul></div><div> 
Respect: ALWAYS&hellip; 
<ul><li>Respect cultural and spiritual differences and honor individual preferences.</li><li>Respect everyone&rsquo;s opinion and contribution, regardless of title/role.</li><li>Speak positively about my team members and other departments in front of patients and guests.</li></ul></div><div> 
Value: ALWAYS&hellip; 
<ul><li>Value the time of others by striving to be on time, prepared and actively participating.</li><li>Pick up trash, ensuring the physical environment is clean and safe.</li><li>Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.</li></ul></div><div> 
Engage: ALWAYS&hellip; 
<ul><li>Acknowledge wins and frequently thank team members and others for contributions.</li><li>Show courtesy and compassion with customers, team members and the community</li></ul></div>
Job Keywords: Registered Nurse, Nurse, Pediatrics</div>

Baptist Health System KY & IN

<div>Summary
Job Description:
Baptist Health is looking for a Transfer Center/Triage Nurse to join our team! This is a remote position that requires residency in KY or IN
The Nurse Call Center Registered Nurse implements professional nursing practice centered on the patient/care giver as a whole person focusing on healing and wellness. Provides interventions for nurse triage, facilitates patient transfers from inside and outside the organization, bed placement and other telephonic nursing functions within the transfer center as needed.
Demonstrates commitment to the quality, philosophy, and values of Baptist Health by maintaining established policies and procedures, organizational objectives, process improvement, and safety standards.
Three 12-hour shifts; 7pm CST to 7:30am CST. Rotating every third weekend and holidays
Essential Duties:
<ul><li>Provides telephonic nursing care by assessing patient/caller needs for nurse triage, tele-monitoring, service referrals, bed placement, and transfers.
</li><li>Coordinates issue resolution and care plan for patients&rsquo; needs according to department and health system procedures.
</li><li>Implements appropriate care advice according to protocols/ guideline(s).
</li><li>Uses critical thinking to practice objective rather than subjective modes of reasoning and action.
</li><li>Ensures positive customer relations and interactions. Supports and delivers quality care by soliciting feedback from customers and takes actions to correct issues.
</li><li>Effectively adjusts to changes in work processes and environment and alters behavior to align with evolving situations.
</li><li>Demonstrates appropriate documentation of all calls based on department guidelines.
</li><li>Handles sensitive or protected information/materials in a HIPAA compliant manner.
</li><li>Completes reporting and documentation to support nurse call center operations.
</li></ul>Qualifications
<ul><li>Associate degree in nursing from an accredited nursing program is required.
</li><li>Bachelor&rsquo;s degree in nursing preferred.
</li><li>Minimum of five years nursing experience
</li><li>Current Kentucky or Indiana RN licensure.
</li><li>Illinois license required within 1 year.
</li></ul>Work Experience
Education
<h3 class="jobSectionHeader">If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
</h3><h3 class="jobSectionHeader">Baptist Health is an Equal Employment Opportunity employer.</h3></div>

Transfer Center/Triage Nurse

Arbor Hospice

<div></div><div><div><div>Northeast Team &middot; Telesupport Center</div><div></div><div>
Southfield, MI</div></div><div></div><div><div>
Clinical (Nursing)</div><div></div><div>
Part Time, Days</div></div><div>
Req # 6053</div><div></div><div><div>
Northeast Team | Compact RN License Required
Job Summary: The Registered Nurse (RN), Contact Center &ndash; Weekend Cadre meets all requirements of a NorthStar Care Community RN and provides professional nursing services or supervises the provision of nursing services to hospice patients in accordance with accepted standards of practice, scheduled on weekend hours (Weekend Cadre).
Essential Functions:
<ul><li>Documents all calls and/or contacts and conducts follow-up activities if a visit is not scheduled.
</li><li>May assist with a preliminarily assessment of clinical referral information to assist the referring individual(s)/Referral Intake Specialists/Field Staff with ordering of specialty equipment such as IV pumps and medications</li>
<li>Communicates actively and effectively through receiving, recording and conveying information to the interdisciplinary personnel in a timely manner.
</li><li>Accurately gathers and documents all required information to complete the RN Referral Template using the appropriate forms and data collection tools.</li>
<li>Responds promptly to external customers and professional referral sources that contact the organization requesting help and assistance with hospice services via the telephone, and the website, utilizing required communication tools.</li>
<li>Responsible for maintaining all required state licensure(s) and continuing education required for each license.
</li><li>Triages phone calls through problem assessment and needs identification utilizing critical thinking skills, all available patient records and Triage Protocols and Process Flows.</li>
<li>Completes on-going telephonic assessment of the impact of the terminal diagnosis on the patient&rsquo;s physical, functional, psychosocial and environmental needs and activities of daily living, including: the risk for pathological grief, cultural and spiritual implications, and verbal and non-verbal communication patterns. Assesses the ability of the caregiver to meet the patient&rsquo;s immediate needs upon each telephone contact.
</li><li>Provides initial and ongoing patient/family instruction, education and support regarding the disease process, self-care techniques, end-of-life care, and issues of ethical concerns.</li>
<li>Coordinates ordering durable medical equipment and supplies.</li>
<li>Consistently utilizes the &ldquo;Task&rdquo; function in the electronic medical record for needed requests. Runs daily individual and department task lists. Completes all required tasks.</li>
<li>Coordinates and assigns interdisciplinary services/personnel to provide direct patient care when necessary.</li>
<li>Acts as a resource for staff members and orients new staff as needed.</li>
<li>Proactively problem solves and identifies solutions utilizing critical thinking skills.</li>
<li>Participates in internal and external education, training, in-services and other activities to develop and promote personal, professional and organizational goals and growth.</li>
<li>Responds to information requested by third party payers and calls clinical reports to case managers.</li>
<li>Provides nursing telephonic interventions using Triage Protocols and Process Flows in order to expedite care to patients. Uses Triage Protocols, Process Flows and critical thinking skills to dispatch a Field RN when telephonic interventions are not successful.
</li><li>Adjusts to changes in workload and schedules based on changing team priorities.
</li><li>Adheres to the organizational Code of Conduct, policies and procedures and all regulatory and legal requirements.</li>
<li>Adheres to NorthStar standards to care for every person, every time, 100% of the time.</li> 
</ul>
Qualifications:
<ul><li>Graduation from an accredited school of nursing with possession of a current license to practice as a registered professional nurse compact RN license.</li>
<li>Minimum of one (1) to two (2) years of varied nursing experience required; hospice experience preferred.</li>
<li>Must possess strong clinical assessment skills related to hospice eligibility, pain and symptom management and care planning.</li>
<li>Ability to use technology (hardware and software) required of clinicians in their practice.
</li><li>Must possess excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence and the ability to promote positive, constructive relationships with communication and collaboration at all levels with the ability to maintain confidentiality.</li>
<li>Must be able to cope with family/caregiver emotional stress, cultural diversity and be tolerant of individual lifestyles.</li>
<li>The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices.
</li><li>Must be able to work variable hours/shifts including at least 3 consecutive days every weekend, which must include Saturday and Sunday. Must have the ability to occasionally work extended days and holidays, as necessary. Will be placed in a holiday rotation which may be adjusted from time to time based on staffing.</li></ul></div></div></div><div></div>

Registered Nurse, Contact Center - Weekend Cadre

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Registered Nurse, Contact Center - Weekend Cadre