telephony engineer

Physicians Revenue Group

About the roleWe&rsquo;re looking for a Senior VoIP Engineer to architect, deploy, and maintain enterprise-grade voice platforms across multiple phone systems/environments. You&rsquo;ll own end-to-end delivery&mdash;from design and build (SBCs, SIP trunks, IVRs, call flows, integrations) to proactive monitoring, upgrades, and incident response&mdash;ensuring high availability, call quality, and security for a multi-site, regulated environment.What you&rsquo;ll doArchitecture &amp; Build<ul><li>Design, implement, and document scalable VoIP solutions (on-prem and/or cloud), including SBCs, SIP trunking, dial plans, E911, IVR/auto-attendants, call queues, recording, and analytics.</li><li>Engineer complex call flows and integrations with CRMs/EMRs, contact centers, and collaboration suites (e.g., Dialpad, Vonage/Bria, Teams/Zoom).</li><li>Stand up new systems/environments and lead migrations and consolidations between platforms.</li></ul>Operations &amp; Maintenance<ul><li>Own day-to-day administration for multiple phone systems (Dialpad, Vonage/Bria) (adds/moves/changes, routing updates, firmware/OS upgrades, patches).</li><li>Monitor quality and capacity (MOS, jitter, packet loss, ASR/ACD) and tune QoS/CoS across LAN/WAN.</li><li>Manage carrier relationships, number ports, CNAM, and troubleshooting across providers.</li></ul>Reliability, Security &amp; Compliance<ul><li>Implement HA/DR (clustering, geo-redundancy, failover testing) and maintain 99.9%+ uptime.</li><li>Harden VoIP infrastructure (TLS/SRTP, access control, SBC policies), manage certificates/keys, and enforce least privilege.</li><li>Ensure regulatory compliance (e.g., E911/Kari&rsquo;s Law/RAY BAUM&rsquo;s Act; HIPAA), including audit-ready documentation.</li></ul>Troubleshooting &amp; Support<ul><li>Lead Top Tier incident response, root-cause analysis, and post-mortems across network, carrier, and application layers.</li><li>Build tooling/playbooks for proactive detection and faster MTTR; mentor junior engineers.</li></ul>What you&rsquo;ll bring<ul><li>Experience: 10+ years designing, deploying, and maintaining VoIP/telephony at scale, including multi-vendor environments.</li><li>Deep knowledge of: SIP/RTP/SRTP, SDP, DTMF, codecs (G.711/G.729/Opus), dial plans, DID management, SBCs, SIP trunks, NAT traversal, QoS, VLANs, DHCP options (e.g., 66/160), DNS/SRV, TLS/cert management.</li><li>Hands-on with (one or more): Enterprise PBXs (Dialpad, Vonage/Bria and others); SBCs &amp; carriers (Cisco, Oracle, Twilio/Zoom/Teams, Direct Routing); Collaboration/CCaaS (Dialpad, Vonage/Bria, Microsoft Teams Phone, Zoom Phone).</li><li>Networking: Solid L2/L3, routing, firewalls, VPNs, wireless QoS, packet capture/analysis (Wireshark), and monitoring (SNMP/NetFlow/VoIP analytics).</li><li>Soft skills: Ownership mindset, clear documentation, cross-functional communication, vendor/carrier management, mentoring.</li><li>Education/Certs (nice to have): CCNP Collaboration, MS-700/Teams Phone, AudioCodes/Ribbon certs, AWS/Azure fundamentals, ITIL.|</li></ul>Success looks like<ul><li>&ge;99.9% voice service availability across all sites/systems.</li><li>MOS &ge;4.0 for internal and external calls; jitter/packet loss within targets.</li><li>MTTR under agreed SLOs; measurable reduction in repeat incidents.</li><li>Zero overdue security patches; successful DR failover tests.</li><li>Clear, current runbooks and diagrams for every supported system.</li></ul>Tools you may use<ul><li>Wireshark, sngrep, Network monitoring (PRTG, SolarWinds), IaC/scripting (PowerShell, Python, Ansible) for automation.</li></ul>Job Type: Full-timeWork Location: In person

Senior VoIP Engineer

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
JOB PURPOSE
To maintain the Unified Communication Environment infrastructure, collaboration tools, Contact Center Voice infrastructure and Corporate Voice technologies to ensure optimal, best quality voice and video communication between corporate staff and customers.
Description
Unified Communication Infrastructure
Implement, configure and support new solutions for Cisco Unified Communication engagements to guarantee service availability.
Maintain all Cisco unified communication components at the appropriate patch and software levels Cisco annual inventory and vendor warranty validation to minimize risk of unplanned outages due to bugs.
Work with vendor technical teams to prospect and develop Cisco Unified Communications, design, installation, and support.
Deploy and maintain a proper integrated Video solution across the corporate to facilitate Video conferencing between different geographic locations.
Maintain different collaboration tools such as the WebEx, and ensure that End Users have proper training and awareness to ensure smooth business operation.
Maintain voice PRIs, and the Call Center PRIs (19666 and 19VIP) to guarantee the operation of all voice services around the clock.
Maintain stability and availability of Call Center Voice services, and the quality of the calls to ensure providing the best customer experience.
Handle and test the Disaster Recovery Collaboration components to ensure the consistency of the configuration, patches and other recommendations as per Vendor assessment.
Monitor collaboration system components performance to guarantee that the provided service availability/stability is optimized.
Resolve escalated Service Desk voice/video problems to guarantee that business services are always reachable.
Apply regular health-check on the Collaboration system components in order to optimize performance and to proactively detect possible failures/problems.
Policies, Processes and Procedures
Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
Day-to-day operations
Follow the day-to-day operations related to own jobs in the IT Infrastructure Management department to ensure continuity of work.
Compliance
Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.<div> 
</div></div><div>
Qualifications<div></div> 
Qualifications &amp; Experience
Bachelor Degree in Communications / Computer Engineering
For Engineer: Minimum 1 &ndash; 3 Years of experience in Voice and Collaboration
For Senior Engineer: Minimum 4 - 5 Years of experience in Voice and Collaboration
CCNA is a minimum requirement
Good Knowledge in Networking, preferably CISCO products and technologies;
Routing &amp; Switching
Network Security baselines
Good Knowledge in Voice and Video Conferencing, preferably CISCO products and technologies;
IP Telephony and Unified Communication Systems.
Telepresence solutions.
WebEx and Corporate IM solutions.
Knowledge in MS Teams or Zoom is a plus.
Skills
Good command of English and Arabic languages
Good Communication and presentation skills
Good Analytical Thinking and Problem Solving skills<div> 
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Work Locations: B219 - Financial District, Smart Village, Cairo - Alex Desert Road</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

VOICE & MULTIMEDIA ADMINISTRATOR/SENIOR ADMINISTRATOR

Zen Interactive Technologies

Systems Network Engineer 
 
 Location: UAE 
 Job Type : Full - Time 
 Note : UAE Driving License Mandatory 
 
<div> </div><div>Job Overview</div>
 We are seeking an experienced and detail-oriented Systems Engineer to support both our internal IT infrastructure and our clients' IT environments. The ideal candidate will have extensive hands-on experience with technologies such as Windows/Linux servers, firewalls, VPNs, VOIP, IP telephony, and SIP-based troubleshooting. Expertise in network analysis using Wireshark and the ability to read protocol packets is essential. 
Key Responsibilities 
 1. Manage infrastructure, servers, PCs, and peripherals for performance, reliability, and security. 
 2. Analyze and resolve incidents as per SLA; contribute to root cause analysis. 
 3. Act as liaison with vendors and technical teams for effective service delivery. 
 4. Fulfill IT service requests, including installations, reconfigurations, and relocations. 
 5. Maintain accurate documentation and reports for incidents and service reviews. 
 6. Implement regular maintenance of devices to minimize incidents. 
 7. Execute LAN/WAN/VPN/WiFi setups following technical procedures. 
 8. Implement and troubleshoot VOIP/IP telephony and SIP issues. 
 9. Perform packet analysis using Wireshark for advanced network troubleshooting. 
 10. Follow proper escalation procedures and suggest process improvements. 
Technical Experience 
 1. Experience as Technical Support, Server/Desktop Support, or Help Desk Technician. 
 2. Windows and Linux OS administration skills. 
 3. Firewall and VPN configuration knowledge. 
 4. Familiarity with VMware environments. 
 5. VOIP/IP telephony and SIP-based troubleshooting. 
 6. Packet analysis proficiency using Wireshark. 
 7. Troubleshooting systems, mobile, and other devices. 
 8. Remote desktop and help desk software familiarity. 
Skills &amp; Qualifications 
 1. Excellent problem-solving and analytical abilities. 
 2. Strong communication skills, both written and verbal. 
 3. Detail-oriented with strong organizational skills. 
 4. Bachelor's degree in IT, Computer Science, or related field. 
 5. Certifications in Microsoft, Linux, Fortinet, SonicWALL, VMware are a plus. 
 6. Minimum 5+ years of experience in a similar role. 
 7. Valid UAE driving license is mandatory. 
<div>
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 </div>
 </div></div></div>

Systems Network Engineer

Siemens

<div>
 Siemens Mobility (SMO) is the world&rsquo;s leading provider of mobility solutions that enable the efficient, safe, and environmentally friendly transport of people and goods&mdash;helping to improve the quality of everyday life for millions worldwide.
 
 
 Motivated by innovation, we develop intelligent solutions for the growing digitalization of the transport sector. Our offerings include rail vehicles, rail automation, road traffic management systems, rail electrification, and services.
 
 
 In Turkey, Siemens Mobility is shaping the future of mobility. Our Turkish High-Speed Rail Network with its cutting-edge signaling automation, connecting Ankara Istanbul corridor. A 561-kilometer network connects major urban centers such as Ankara, Polatl&inodot;, Eski&scedil;ehir, Boz&uuml;y&uuml;k, Bilecik, &Idot;zmit, Gebze, and Istanbul, enhancing passenger mobility and regional connectivity.
 
 
 Today, we are recruiting for a
 
 Service Engineer
 
 to join our team in Turkey. This is an excellent career opportunity for professionals looking to join a truly international team in one of the biggest projects of Siemens Mobility.
 
 
 
 What Are My Responsibilities?
 
 
 
 <ul>
 <li>
 Plan and perform preventive and corrective maintenance of Signalling, ATS, and SCADA systems to ensure safe and reliable railway operations.
 </li>
 <li>
 Install, test, troubleshoot, and repair signalling equipment using appropriate tools and diagnostic procedures.
 </li>
 <li>
 Detect faults at an early stage, confirm solutions with engineering, and implement corrective actions promptly.
 </li>
 <li>
 Prepare and deliver detailed monthly progress reports to customers and internal management.
 </li>
 <li>
 Coordinate with customer representatives to provide timely updates, technical guidance, and clear service feedback.
 </li>
 <li>
 Adhere to all quality procedures as well as environmental, health, safety, and ethical standards.
 </li>
 <li>
 Promote Siemens solutions to customers and help identify opportunities for system enhancements or future sales.
 
 
 </li>
 </ul>
 
 What Are My Qualifications?
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Electrical, Electronic, or Communication Engineering.
 </li>
 <li>
 Minimum of one year of experience in railway signalling systems maintenance or installations.
 </li>
 <li>
 Proven ability to maintain and repair point machines, track circuits, railway signals, axle counters, ERTMS, point heaters, and central traffic control systems.
 </li>
 <li>
 Competence in reading and interpreting electrical drawings and technical documentation.
 </li>
 <li>
 Fluency in written and spoken English to communicate effectively with customers and colleagues.
 </li>
 <li>
 Strong IT proficiency, including Windows, Office, Linux, SQL, networking, VMware, and WinCC.
 </li>
 <li>
 Working knowledge of Linux and network systems for troubleshooting and system support.
 </li>
 <li>
 Flexibility to travel as required for maintenance and project support.
 
 
 </li>
 </ul>
 
 What else do I need to know?
 
 
 
 As a world leader in developing and producing the most advanced technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.
 
 
 At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow &lsquo;s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds
 
 
 Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at www.siemens.com
 
 
 We are looking forward to receiving your online application.
 
 
 Please note: Only complete applications can be considered in the selection process.
</div>

Service Engineer @Siemens Mobility Turkey

Clearwater People Solutions Ltd

Our client, a forward-thinking Engineering technology company, is currently recruiting for an Service Coordinator to join their coordination team for a 6 Month FTC. The Service Coordinator will be responsible for contacting our client's Connects portfolio of commercial customers to arrange installation appointments including exchanges, maintenance and new connections. This role will be a 6 Month Fixed term contract Responsibilities for the Service Coordinator <ul> <li>Efficiently arranging appointments for engineers within your region considering travel time, engineer skill/authorisation levels and customer demand.</li><li>Handling high volumes of inbound and outbound customer queries in relation to appointment booking, via telephony and email</li><li>Responding to general customer enquiries according to the requirements of customer contracts</li></ul> Key Skills & Experience for the Service CoordinatorEssential <ul> <li>Up to 2 years experience in Coordination/Scheduling - desirable but not essential</li><li>Keyboard/Personal computer skills</li><li>Strong multitasking and problem-solving skills</li><li>Strong written and spoken communication</li></ul> Please apply as directed!<img src="https://www.jobg8.com/Tracking.aspx?jsVBRRiFIxmPL2fkQZFCQwAEEI3Q68XWj" width="0" height="0" />

Service Coordinator 6 Month FTC

Valleysoft

<div>Valleysoft | Center of Excellence is a regional IT services provider based in Egypt, serving clients globally since 2006. The company collaborates with global partners like Oracle to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.
Job Purpose
Responsible for the administration, maintenance, and support of the bank&rsquo;s voice communication infrastructure, with a focus on IP telephony, VoIP, and the bank's contact center platform. The role responsible for high availability, security, and optimal performance of voice solutions while troubleshooting and resolving technical issues to support business operations.
Job Description<div>
1. Voice Infrastructure &amp; Contact Center Support: 
<ul><li>Administer and maintain IP telephony systems, VoIP solutions, SBCs, and PBX infrastructure.</li><li>Support and optimize the bank's contact center platform, including call routing, IVR functionalities, and call recording.</li><li>Ensure the quality and reliability of voice services by monitoring system health and performance.</li><li>Assist in securing voice infrastructure through encryption, authentication, and access controls.</li></ul></div><div>
2. Incident &amp; Problem Management: 
<ul><li>Provide Level 2 support for voice-related incidents and service requests.</li><li>Troubleshoot and resolve voice network issues, ensuring minimal downtime.</li><li>Conduct root cause analysis (RCA) for recurring problems and suggest corrective actions.</li></ul></div><div>
3. Projects &amp; Upgrades: 
<ul><li>Assist in implementing and upgrading voice solutions in alignment with business needs.</li><li>Support the integration of voice services with CRM, workforce management, and other applications.</li><li>Work with vendors and service providers for issue resolution and enhancements.</li></ul></div>
Policies, Processes &amp; Procedures
4. Follow and implement all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
Day-to-day Operations
5. Follow the day-to-day operations related to own jobs in the department and preparing requested reports to ensure continuity of work. Ensure being innovative, initiative and recommend new approaches related to own jobs.
Compliance
6. Comply with all relevant CBE regulations, banking laws, AML regulations and internal AAIB policies and code of conduct in order to maintain AAIB&rsquo;s sound legal position and mitigate any potential risks.
Requirements<ul><li>Education &amp; Certifications:</li><li>Bachelor&rsquo;s degree in Computer Science, Telecommunications, or a related field.</li><li>Certifications such as Cisco CCNA Collaboration, Avaya, or Genesys certifications are a plus.</li><li>Experience:</li><li>For Sr. Engineer: 3-5 years of experience in managing and supporting enterprise voice solutions.</li><li>For Engineer: 1-3 years of experience in managing and supporting enterprise voice solutions.</li><li>Hands-on experience with VoIP, SIP, PBX, and contact centre platforms.</li><li>Banking or financial institution experience is preferred.</li></ul><div>
Technical Skills: 
<ul><li>Strong understanding of VoIP protocols (SIP, RTP, H.323).</li><li>Knowledge of call routing, IVR, and workforce management systems.</li><li>Experience in troubleshooting voice quality issues and network-related voice problems.</li><li>Familiarity with QoS, network security, and voice system integrations.</li></ul>
Soft Skills: 
<ul><li>Strong analytical and troubleshooting skills.</li><li>Ability to work effectively under pressure and meet SLAs.</li><li>Good communication and teamwork skills.</li></ul> 
 
</div>Benefits<ul>
<li>
Private Health Insurance</li>
<li>Training &amp; Development</li></ul></div>

Voice Management Senior Engineer

Elevate Technology Group Ltd

Job Title: IT Support EngineerLocation: Rotherham, South YorkshireSalary: £30,000 - £35,000 plus Private Healthcare, Car Allowance, Private Pension Scheme, 25 Days Holiday Bank Holidays, and moreWe're working with an innovative manufacturing company in Rotherham that is looking for an experienced IT Support Engineer to join their internal IT team.This role is ideal for someone with strong technical support skills who wants to be hands-on across infrastructure, systems, and user support. You'll play a key role in maintaining and developing IT systems while also contributing to digital transformation and IT improvement projects.Key Responsibilities:- Provide 1st Line and 2nd Line IT Support across hardware, software, networks, and end-users- Troubleshoot and administer Windows 10/11 and Windows Server environments- Manage Active Directory, Group Policy, and Microsoft 365 (Teams, Exchange, SharePoint, OneDrive)- Deliver IT support for desktops, laptops, printers, mobile devices, and telephony- Handle user account administration, password resets, onboarding/offboarding- Assist with IT projects including hardware refresh, system upgrades, and infrastructure improvements- Monitor and maintain IT systems performance, escalating to senior engineers and 3rd parties when requiredTechnical Environment Includes:- Windows 10/11, Windows Server, Active Directory, Group Policy- Microsoft 365, Teams, SharePoint, Exchange, OneDrive- Networking (TCP/IP, DNS, DHCP, switches, routers, firewalls)- Endpoint security, data backup, disaster recovery toolsThis is an excellent opportunity for an IT Support Engineer in Rotherham who wants to broaden their technical exposure and develop their career within a fast-moving, innovative manufacturing environment.You'll gain experience across a wide technical stack, with career progression routes into Systems Administration, Infrastructure Engineering, or IT Project Delivery.Key Words: IT Support Engineer Rotherham, IT Jobs South Yorkshire, IT Support Technician, 1st Line Support, 2nd Line Support, IT Helpdesk Jobs, Desktop Support, Internal IT Support, Microsoft 365 Support, Active Directory Jobs, Windows Server Support, Networking Jobs Rotherham, Infrastructure Support, IT Jobs in Manufacturing<img src="https://www.jobg8.com/Tracking.aspx?18diDXqRkcW8Xqm47U7tRD9hfhbDVTUco" width="0" height="0" />

IT Support Engineer

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