telephony engineer

Canvas Digitals

We are looking for a VoIP Engineer / VICIdial Specialist to manage and optimize our contact center voice infrastructure. This role is ideal for someone with strong expertise in SIP, Asterisk, and dialer systems, who can ensure high call quality, system reliability, and campaign performance.Key ResponsibilitiesVICIdial &amp; Dialer Management<ul><li>Configure and maintain VICIdial (v10/v11) systems</li><li>Manage inbound, outbound, and blended campaigns</li><li>Optimize dial levels, hopper settings, and campaign efficiency</li><li>Troubleshoot live call issues (call drops, delays, poor audio quality)</li></ul>VoIP &amp; SIP Engineering<ul><li>Manage SIP trunks and carrier connections</li><li>Troubleshoot SIP/RTP issues (latency, jitter, one-way audio)</li><li>Work with Asterisk-based telephony systems</li><li>Support integrations with Kamailio and/or FreeSWITCH (preferred)</li></ul>System &amp; Infrastructure<ul><li>Administer Linux servers (Debian, CentOS, Rocky Linux, openSUSE)</li><li>Monitor server performance, logs, and uptime</li><li>Perform database maintenance (MySQL/MariaDB backups and optimization)</li></ul>Requirements<ul><li>Proven experience with VICIdial and VoIP systems</li><li>Strong knowledge of SIP, RTP, and Asterisk</li><li>Hands-on experience with Linux server administration</li><li>Basic database management skills (MySQL/MariaDB)</li><li>Excellent troubleshooting and problem-solving skills</li></ul>Preferred Qualifications<ul><li>Experience with Kamailio or FreeSWITCH</li><li>Background in call center / contact center environments</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Growth opportunities in a fast-paced environment</li><li>Exposure to advanced VoIP and telephony technologies</li><li>Supportive and collaborative team</li></ul>Job Type: Full-timePay: Up to Rs60,000.00 per monthWork Location: In person

VoIP Engineer / VICIdial Specialist

Projecttech

<div><div><div><div>Location : Riyadh, Saudi Arabia
 
Industry: Artificial Intelligence / Digital Solutions
Availability: Immediate
Role Overview :
We are looking for a Senior VoIP &amp; Network Engineer to design, deploy and operate the telephony backbone of an AI-driven voice platform.
 
The role focuses on enabling seamless interaction between customer telephony infrastructures and conversational AI systems, ensuring reliability, call quality and scalability across diverse environments.
This position requires a rare combination of deep VoIP expertise and strong network engineering fundamentals, with hands-on involvement in complex, real-world deployments. 
Main Responsibilities
Voice Platform Connectivity
<ul><li>Establish and manage SIP connectivity between AI voice services and customer telephony environments.</li>
<li>Design call flows supporting inbound, outbound and transferred calls across multiple systems.</li>
<li>Ensure uninterrupted interaction between AI agents and external callers.</li>
</ul>PBX System Integration
<ul><li>Connect AI voice services to a wide range of PBX solutions, including both modern software-based platforms and legacy hardware systems.</li>
<li>Adapt integrations to heterogeneous customer environments, often lacking standardization or up-to-date documentation.</li>
</ul>Network Enablement for Voice Traffic
<ul><li>Configure and troubleshoot network components to allow secure and stable SIP and RTP communication.</li>
<li>Address NAT traversal, firewall policies, port management and VPN connectivity.</li>
<li>Apply traffic prioritization mechanisms to preserve voice quality under load.</li>
</ul>Advanced Troubleshooting
<ul><li>Perform low-level analysis of signaling and media traffic to identify complex voice issues.</li>
<li>Isolate and resolve audio degradation, call drops, registration failures and interoperability problems.</li>
<li>Determine whether issues originate from network infrastructure, PBX configuration or service provider layers.</li>
</ul>Voice Quality &amp; Performance Optimization
<ul><li>Adjust codecs, buffers and media parameters to improve audio clarity and stability.</li>
<li>Monitor call performance indicators and continuously improve end-user experience.</li>
<li>Recommend technical changes to customer systems to meet platform performance standards.</li>
</ul>Knowledge Structuring &amp; Reusability
<ul><li>Build reusable technical configurations and onboarding models for common PBX and SIP scenarios.</li>
<li>Formalize integration patterns to accelerate future deployments.</li>
<li>Produce clear internal documentation and troubleshooting references.</li>
</ul></div><div><div><div><div>Job Category: Artificial Intelligence Digital Solutions
</div><div>Job Type: Engineering
</div><div>Job Location: Riyadh Saudi Arabia</div></div></div></div></div></div></div>

Senior VoIP & Network Engineer (SIP/PBX Integration)(J26-58)

Openkyber

<div>Hi Greetings from OpenKyber! We are seeking an experienced Genesys Cloud Contact Center Engineer (SME/Tier IV) to design, implement, support, and optimize enterprise contact center solutions built on Genesys Cloud CX. This role involves advanced troubleshooting, system integration, automation, and collaboration with cross-functional teams to ensure high availability and performance of contact center services.
Position Title: Genesys Cloud Contact Center Engineer SME/Tier IV
Location: Remote (US Region Only, Eastern Time)
Duration: 12 Month Contract with possible renewal
Tax: W2, 1099
Job Description Key Responsibilities
<ul><li>Design, configure, and maintain contact center solutions within Genesys Cloud CX.</li>
<li>Manage call flows, Architect flows, routing, queues, and user provisioning.</li>
<li>Implement IVR solutions, ACD strategies, and omnichannel capabilities (voice, chat, email, messaging).</li>
<li>Act as the escalation point for complex production issues.</li>
<li>Perform root cause analysis and implement permanent fixes.</li>
<li>Monitor system performance, availability, and reliability.</li>
<li>Develop and maintain integrations using REST APIs and web services.</li>
<li>Work with tools like Salesforce, ServiceNow, or other CRMs.</li>
<li>Automate workflows using scripting (Python, JavaScript).</li>
<li>Integrate third-party systems (WFM, speech analytics, bots).</li>
<li>Configure SIP trunks, telephony carriers, and BYOC deployments.</li>
<li>Work with cloud platforms such as Amazon Web Services or Microsoft Azure.</li>
<li>Ensure secure and scalable architecture.</li>
<li>Implement CI/CD pipelines for contact center configurations.</li>
<li>Use version control tools (e.g., Git).</li>
<li>Automate deployment and configuration management.</li>
<li>Ensure adherence to security standards and compliance requirements.</li>
<li>Implement role-based access control and data protection policies.</li>
<li>Create and maintain technical documentation and runbooks.</li>
<li>Collaborate with architects, developers, QA, and business stakeholders.</li>
<li>Provide mentorship to Tier I/II engineers.</li>
</ul>Required Skills &amp; Qualifications
<ul><li>Strong hands-on experience with Genesys Cloud CX.</li>
<li>Expertise in IVR design, call routing, and Architect flows.</li>
<li>Experience with APIs, webhooks, and integrations.</li>
<li>Knowledge of SIP, VoIP, and telephony protocols.</li>
<li>Familiarity with cloud environments (AWS/Azure).</li>
<li>Scripting/programming (Python, JavaScript, or similar).</li>
<li>5+ years in contact center technologies.</li>
<li>3+ years specifically with Genesys Cloud or similar platforms.</li>
<li>Preferred certifications: Genesys Cloud CX certifications, Cloud certifications (AWS/Azure).</li>
</ul>Soft Skills
<ul><li>Strong analytical and problem-solving skills.</li>
<li>Excellent communication and stakeholder management.</li>
<li>Ability to work in a fast-paced, 24/7 support environment.</li>
<li>Leadership and mentoring capability.</li>
</ul>Nice-to-Have
<ul><li>Experience with Workforce Management (WFM) tools.</li>
<li>Knowledge of AI bots and conversational platforms.</li>
<li>Exposure to speech analytics and reporting tools.</li>
</ul>For applications and inquiries, contact: hirings@openkyber.com</div>

Google Cloud Network Engineer

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced popular devices like Fire tablets, Fire TV, Amazon Echo and Amazon Echo Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.
 
 
Key job responsibilities 
Design, develop, and optimize the cellular telephony framework and services layer on Android-based devices, delivering reliable voice, data, messaging, and connectivity experiences. This role owns the application processor side of the mobile telephony stack, integrating carrier requirements, platform telephony APIs, and cellular service features across various devices. 
<ul><li>Architect and implement core telephony framework components including calling, data connectivity, messaging, and advanced features such as Wi-Fi calling, eSIM provisioning, and 5G integration.</li><li>Optimize telephony stack performance for call setup latency, network registration, and power efficiency across diverse carrier networks and device configurations.</li><li>Partner with product management to translate customer experience goals into technical designs and implementation.</li><li>Collaborate cross-functionally with modem/baseband, OS platform, QA/certification, and cloud services teams to deliver differentiated telephony features end-to-end.</li><li>Lead and participate in design reviews, taking ownership of critical architectural decisions and driving resolution of complex technical issues.</li></ul> 
About the team 
We own the cellular services on various devices, building the software that connects people through voice, data, and messaging every day. We work closely with OS platform teams, QA/certification, cloud services, and product management to deliver reliable connectivity experiences across diverse carrier networks and device configurations. We take ownership of the performance and reliability that users depend on for their most fundamental connectivity experiences.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>3+ years of non-internship professional software development experience</li><li>3+ years of Android development experience</li><li>Experience building complex software systems that have been successfully delivered to customers</li><li>Knowledge of professional software engineering &amp; best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence</li><li>Bachelor's degree or equivalent</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations</li><li>Experience solving problems with technology in the Telecommunications industry</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, CA, Irvine - 143,700.00 - 194,400.00 USD annually 
USA, CA, Sunnyvale - 165,200.00 - 223,600.00 USD annually</div>

Software Dev Engineer

Anotech

<div>
 
 
 Job Purpose:
 
 
 
 Participate in 24x7 operations support, including being part of an on-call rotation to promptly attend to incidents reported.
 
 
 
 
 
 
 Qualifications And Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Electronics &amp; communication / Telecommunications or computer science or Equivalent degree with relevant No of years and experience.
 </li>
 <li>
 Minimum 3-4 years of experience in IP Telephony / UC Platform / IP-CC / TP / conferencing.
 </li>
 <li>
 Understanding for Network Design / Call routing / PRI / BRI.
 </li>
 <li>
 Understanding for Telecom Environment &amp; Connectivity &amp; Call flows.
 </li>
 <li>
 Basic understanding for IP -Networking.
 </li>
 <li>
 Understanding for Design, Coding, call routing, and ICM script Implementation, Technologies of IPCC and IP &ndash;Telephony.
 </li>
 <li>
 Understanding for ICM Scripting &amp; Call manager
 </li>
 <li>
 Voice Gateway Configuration.
 </li>
 </ul>
 
 
 
 
 
 Skillset:
 
 
 <ul>
 <li>
 SQL Server
 </li>
 <li>
 CVP
 </li>
 <li>
 Quality Management and Call Recording in contact Center.
 </li>
 <li>
 Interpersonal skills
 </li>
 <li>
 Team orientation
 </li>
 <li>
 Communication skills
 </li>
 <li>
 Technology understanding capability
 </li>
 <li>
 Project and staff management
 </li>
 </ul>
 
 
</div>

IVR / HCS Operation Support Engineer

Nawy Real Estate

<div>We are seeking a skilled and motivated VoIP Engineer with hands-on experience in Asterisk
(FreePBX), 3CX, and Zoom Phone to support, maintain, and enhance our contact center solutions.
The ideal candidate will have strong technical expertise in VoIP systems, call routing, and integrations,
along with a proactive approach to troubleshooting and optimization.
Key Responsibilities<ul><li>Design, implement, and maintain VoIP and contact center solutions</li><li>Configure and manage Asterisk (Dialplan), FreePBX, and 3CX systems</li><li>Build, customize, and optimize call flows including IVR, queues, and call routing strategies</li><li>Monitor system performance and ensure high availability and reliability</li><li>Troubleshoot and resolve issues related to SIP signaling, RTP media, and VoIP infrastructure</li><li>Optimize overall system performance including call quality, latency, and routing efficiency</li><li>Integrate VoIP systems with external platforms such as CRM systems, APIs, and webhooks</li><li>Develop and maintain automation scripts using Python or Bash</li><li>Work with RESTful APIs and WebSockets for system integrations and enhancements</li><li>Collaborate with cross-functional teams to improve contact center operations</li></ul> 
Requirements 
Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field<ul><li>1&ndash;2 years of experience in VoIP or Contact Center environments</li><li>Strong understanding of SIP, RTP, IVR systems, queues, and call routing</li><li>Hands-on experience with Asterisk (FreePBX) and 3CX</li><li>Solid understanding of networking fundamentals (TCP, UDP, NAT, Firewalls)</li><li>Experience implementing and supporting contact center solutions</li><li>Experience with API integrations (RESTful APIs, JSON, webhooks)</li><li>Basic scripting or programming skills (Python or Bash)</li><li>Familiarity with Linux systems and environments</li><li>Experience with VoIP monitoring and troubleshooting tools</li><li>Familiarity with CRM systems or third-party integrations</li><li>Nice to have experience with Zoom Phone or Zoom Contact Center</li></ul></div>

VoIP Engineer

PROPERTY BUY-RENT (SMC -Private) Limited

ABOUT THE ROLEWavetel Business Ltd is a UK-based telecoms provider delivering hosted VoIP, SIP trunking, cloud PBX, and business broadband solutions. We are looking for an Technical Support Engineer to oversee our VoIP and PBX support operations from our Lahore office.You will be looking VoIP and SIP issues, and help build the processes and standards that keep our operations running at their best.KEY RESPONSIBILITIES<ul><li>Provide advanced support for VoIP, PBX, and SIP-related issues</li><li>Work across multiple PBX platforms BT, 3CX, Yeastar, and Asterisk-based systems</li><li>Configure, monitor, and troubleshoot SIP servers, domains, and VoIP services</li><li>Handle escalated issues and ensure timely resolution</li><li>Oversee remote customer support and maintain high satisfaction levels</li><li>Develop support processes, documentation, and best practices</li><li>Coordinate with internal teams (technical, field, billing, sales)</li></ul>REQUIRED SKILLS &amp; EXPERIENCE<ul><li>Strong hands-on experience with Asterisk</li><li>Deep knowledge of VoIP technologies and PBX systems</li><li>Solid understanding of SIP protocols, server and domain management</li><li>Background in remote support environments</li><li>Troubleshooting and analytical skills</li></ul>PREFERRED QUALIFICATIONS<ul><li>Bachelor's in engineering or related field</li><li>Experience with cloud-based telephony solutions</li><li>Networking knowledge: VoIP, SIP, TCP/IP, routing, firewalls</li><li>Familiarity with monitoring and ticketing tools</li><li>VoIP, Networking, or Asterisk certifications (a plus)</li></ul>WHAT WE OFFER<ul><li>Competitive salary</li><li>Work with cutting-edge VoIP and cloud telephony platforms</li><li>5 days a Week Monday to Friday</li></ul>Pay: Rs90,000.00 - Rs150,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Asterisk and PBX system/VoIP: 1 year (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Technical Support Engineer (VoIP / Asterisk)

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