telesales manager

Options outsourcing

We are looking for a highly motivated and strategic Sales Manager to lead our sales team, drive revenue growth, and expand our customer base. The ideal candidate has strong leadership skills, experience in managing sales representatives, and a proven track record in achieving and exceeding sales targets.Key Responsibilities- &#8203;Lead, mentor, and develop the sales team to meet and exceed individual and team targets.- &#8203;Develop and execute sales strategies to acquire new clients and maximize revenue.- Monitor daily sales activity, including calls, follow-ups, demos, and conversions.- Analyze sales performance data to identify trends and opportunities for improvement.- &#8203;Create and optimize scripts, pitches, and sales workflows.- Conduct regular coaching sessions, role-plays, and performance reviews.- &#8203;Collaborate with operations, and customer support to align goals and enhance conversion rates.- Maintain strong relationships with key clients and partners.- Handle escalated sales issues and assist in closing high-level deals when needed.- Prepare weekly, monthly, and quarterly revenue reports.- &#8203;Recruit, train, and onboard new sales representatives.- &#8203;Ensure the team adheres to company policies, quality standards, and compliance requirements.Requirements- C1 English Level- 2+ years of experience in sales leadership, preferably in a call center or B2B environment.- S&#8203;trong track record of achieving sales targets.- &#8203;Excellent communication, negotiation, and coaching skills.- Proficiency in CRM platforms and sales analytics tools.- &#8203;Ability to thrive in a fast-paced, performance-driven environment.Location: Syria street, Mohandessin, GizaShift: Monday to Friday 1 Shift 4:00 &#8203;PM to 1:00 AM / 6:00 PM to 3:00 AMJob Type: Full-time

Telesales Team Manager

Mahalaxmi Sansthan Ayurveda Pvt. Ltd.

Job Title: Ayurvedic Telesales ExecutiveJob Summary:We are seeking a motivated and persuasive Ayurvedic Telesales Executive to promote and sell our Ayurvedic products and services through outbound/inbound calls. The role involves educating customers about Ayurvedic solutions, answering product-related queries, handling objections, and achieving sales targets while ensuring customer satisfaction.Key Responsibilities:* Make outbound calls to potential and existing customers to promote Ayurvedic products and services.* Explain product benefits, ingredients, and usage in a clear and convincing manner.* Handle customer queries, objections, and concerns with patience and product knowledge.* Achieve daily, weekly, and monthly sales targets as assigned by the management.* Maintain and update customer database (CRM/Excel) with accurate call details and follow-ups.* Build and maintain positive relationships with customers to encourage repeat purchases.* Stay updated with Ayurvedic product knowledge, promotions, and offers.* Provide feedback to the management regarding customer needs, complaints, and preferences.Required Skills &amp; Qualifications:* Proven experience in telesales, telecalling, or customer service (Ayurvedic/Healthcare sector preferred).* Basic knowledge of Ayurveda, herbal, and natural wellness products (training will be provided if required).* Excellent communication skills in Hindi and English (regional languages will be an added advantage).* Strong convincing and negotiation skills.* Ability to handle rejection and remain motivated in a target-driven environment.* Computer literacy with MS Office/CRM tools.Education:* Minimum: 12th Pass / Graduate in any discipline.* Preferred: Background in Ayurveda, Healthcare, Pharmacy, or Life Sciences.Key Competencies:* Customer-centric approach* Positive attitude and enthusiasm* Persuasive and goal-oriented* Active listening and problem-solving skillsSalary &amp; Benefits:* Fixed Salary + Attractive Incentives* Performance bonuses &amp; recognition programs* Product training on Ayurveda and wellness* Growth opportunities within the sales departmentInterested candidates can directly connect with on +91 8375984984 for further job detailsPritika SandhuManager &ndash; HRMahalaxmi Sansthan Ayurveda Pvt. Ltd.Job Types: Full-time, PermanentPay: &#8377;11,000.00 - &#8377;17,000.00 per monthWork Location: In person

Telesales Executive

Braxtone Group

<div>
 
 Role Purpose
 
 
 
 Responsible for the budget targets and strategy execution of the Consumer Lines business and to design, implement, and manage a fully functional telesales business unit that is focused on strong retention of existing customers, continuously converts a large customer database into qualified leads and closed sales, and adding new leads to the database, through structured processes, data-driven automation, and an empowered telesales team.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Business Unit Setup
 </li>
 <li>
 Establish the telesales division structure, staffing, and performance framework.
 </li>
 <li>
 Develop operational workflows covering data intake, qualification, lead management, and sales conversion.
 </li>
 <li>
 Define and implement KPIs and dashboards to measure conversion, productivity, and ROI.
 </li>
 <li>
 Data &amp; Lead Management
 </li>
 <li>
 Build a continuous data funnel: develop partnerships and campaigns to acquire fresh data daily.
 </li>
 <li>
 Supervise data cleaning, enrichment, and qualification processes through lead generation agents.
 </li>
 <li>
 Implement systems to automate lead tracking and scheduling based on renewal dates and expiry patterns.
 </li>
 <li>
 Lead Generation &amp; Automation
 </li>
 <li>
 Manage lead generation agents responsible for outbound calls to validate customer information and qualify prospects.
 </li>
 <li>
 Design and oversee the automation of lead scoring, segmentation, and pipeline movement.
 </li>
 <li>
 Ensure compliance with PDPL and data privacy regulations in all data handling and outreach activities.
 </li>
 <li>
 Telesales Operations
 </li>
 <li>
 Develop call scripts, objection-handling frameworks, and sales sequences tailored for motor insurance customers.
 </li>
 <li>
 Manage telesales agents who contact qualified leads based on policy renewal cycles to close sales.
 </li>
 <li>
 Annual training program for the Telesales team
 </li>
 <li>
 Drive performance through coaching, daily huddles, and continuous improvement of talk tracks and sales playbooks.
 </li>
 <li>
 Performance &amp; Reporting
 </li>
 <li>
 Analyze conversion metrics, agent productivity, and campaign effectiveness.
 </li>
 <li>
 Generate performance reports and actionable insights for management.
 </li>
 <li>
 Recommend process or technology improvements to increase efficiency and customer satisfaction.
 
 
 </li>
 </ul>
 
 Candidate Profile
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, Insurance, or a related field.
 </li>
 <li>
 Certification in telesales management or CRM systems (preferred).
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 5&ndash;7 years of experience in telesales management within insurance or financial services.
 </li>
 <li>
 Proven track record of setting up or managing a telesales operation for motor insurance or related personal lines.
 </li>
 <li>
 Strong understanding of lead generation, CRM automation, data funnels, and outbound telesales processes.
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Excellent leadership and team development skills.
 </li>
 <li>
 Strong knowledge of CRM and telesales systems (e.g., HubSpot, Zoho, Salesforce, custom solutions, etc).
 </li>
 <li>
 Analytical mindset with experience using dashboards, metrics, and performance tools.
 </li>
 <li>
 Fluent in English. Arabic is an advantage.
 </li>
 <li>
 Strong communication, motivational, and coaching skills.
 
 
 </li>
 </ul>
 
 KPIs / Success Metrics
 
 
 
 <ul>
 <li>
 Growth in qualified lead volume.
 </li>
 <li>
 Lead-to-sale conversion rate.
 </li>
 <li>
 Cost per acquisition.
 </li>
 <li>
 Agent productivity (calls per day, talk time, conversion).
 </li>
 <li>
 Database growth and renewal retention rates.
 </li>
 </ul>
</div>

Tele-sales Manager

Hegka Vietnam

<div><h3 class="jobSectionHeader">Job Purpose</h3>
Thientu BPO &amp; HR is a leading outsourcing company providing high-quality business solutions to international clients across multiple industries. We are currently seeking a committed and detail-oriented Telesales Supervisor.
A telesales supervisor manages a team of telesales representatives by setting sales goals, developing strategies, and tracking performance. Key duties include providing training and coaching, conducting performance reviews, analyzing sales data, and ensuring the team meets or exceeds targets. The role also involves handling customer complaints and collaborating with other departments.
<h3 class="jobSectionHeader">Responsibilities and duties</h3><ul><li>
Team management: Oversee the daily activities of a telesales team, including setting performance goals and tracking progress.</li><li>
Strategy and implementation: Develop and implement sales strategies to increase revenue and profitability.</li><li>
Coaching and training: Provide ongoing training, coaching, and support to help team members improve their sales skills.</li><li>
Performance evaluation: Conduct regular performance evaluations and provide constructive feedback.</li><li>
Performance analysis: Analyze sales data to identify trends, opportunities, and areas for improvement.</li><li>
Customer service: Handle escalated customer complaints and resolve issues to maintain customer satisfaction.</li><li>
Collaboration: Work with other departments, such as marketing and customer service, to create a cohesive sales approach.</li><li>
Compliance: Ensure the team adheres to company policies, procedures, and relevant regulations.
</li></ul><h3 class="jobSectionHeader">Required skills and qualifications</h3><ul><li>
Proven experience in sales, with a strong track record of meeting or exceeding targets.</li><li>
Experience in a telesales or call center environment.</li><li>
Strong leadership, management, and interpersonal skills.</li><li>
Excellent communication and negotiation skills.</li><li>
Ability to motivate and inspire a team.</li><li>
Proficiency with sales and marketing principles and CRM software.</li><li>
Analytical skills to interpret data and make informed decisions.</li><li>
Ability to thrive in a fast-paced, dynamic environment.</li></ul></div>

Telesales Supervisor

Btech

<div><h3 class="jobSectionHeader">Job Summary:</h3>
The Customer Operations Department Manager will oversee and lead the telesales and call center operations to achieve performance targets, optimize budgets, and ensure excellent customer experience. This role is responsible for managing teams, monitoring key performance indicators (KPIs), setting and achieving sales goals, and maintaining high operational efficiency.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Leadership &amp; Management:
</li><li><ul><li>Lead, coach, and motivate telesales and call center teams to meet performance targets.
</li><li>Set clear departmental objectives, performance standards, and KPIs aligned with company goals.
</li><li>Conduct regular performance reviews and provide feedback to enhance productivity and quality.
</li></ul></li><li>Sales &amp; Target Achievement:
</li><li><ul><li>Develop and implement telesales strategies to drive revenue growth and meet monthly/quarterly targets.
</li><li>Monitor daily, weekly, and monthly sales results; analyze data to identify trends and improvement areas.
</li><li>Collaborate with the marketing and product teams to design campaigns that support sales objectives.
</li></ul></li><li>Operational Efficiency:
</li><li><ul><li>Manage department budgets, forecasting, and cost control to ensure profitability.
</li><li>Optimize workforce planning, scheduling, and resource allocation.
</li><li>Ensure adherence to operational policies, quality standards, and compliance requirements.
</li></ul></li><li>Customer Experience &amp; Quality:
</li><li><ul><li>Maintain a high standard of customer service across all touchpoints.
</li><li>Monitor call quality and customer satisfaction metrics, implementing corrective actions as needed.
</li><li>Resolve escalated customer issues promptly and effectively.
</li></ul></li><li>Reporting &amp; Analytics:
</li><li><ul><li>Prepare regular reports on department performance, sales achievements, and operational metrics.
</li><li>Present insights and recommendations to senior management to support strategic decision-making.</li>
</ul></li>
</ul>Requirements<h3 class="jobSectionHeader">
Qualifications &amp; Requirements:</h3><ul>
<li>Bachelor&rsquo;s degree in business administration, Marketing, or related field.
</li><li>7+ years of experience in telesales and call center operations, with at least 3 years in a managerial role.
</li><li>Strong analytical, leadership, and communication skills.
</li><li>Proficiency in CRM systems, call center software, and Microsoft Office Suite.
</li><li>Excellent organizational and problem-solving abilities.
</li><li>Ability to work under pressure and adapt to a fast-paced environment.</li>
</ul>
Benefits
Discover the benefits of joining B.TECH: More than just a job<ul>
<li>
Comprehensive health and life insurance.</li>
<li>Flexible work arrangements to support work-life balance.</li>
<li>Professional development and training opportunities for advancement and career growth.</li>
<li>Employee discounts and wellness programs.</li>
<li>High performance and rewarding culture.</li>
</ul>
If you're ready to take your career to the next level and contribute to the success of a thriving organization, B.TECH is the place for you.</div>

Customer Operations Department Manager

B.TECH

<div>
 
 
 Job Summary:
 
 
 
 
 The Customer Operations Department Manager will oversee and lead the telesales and call center operations to achieve performance targets, optimize budgets, and ensure excellent customer experience. This role is responsible for managing teams, monitoring key performance indicators (KPIs), setting and achieving sales goals, and maintaining high operational efficiency.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Leadership &amp; Management:
 </li>
 <ul>
 <li>
 Lead, coach, and motivate telesales and call center teams to meet performance targets.
 </li>
 <li>
 Set clear departmental objectives, performance standards, and KPIs aligned with company goals.
 </li>
 <li>
 Conduct regular performance reviews and provide feedback to enhance productivity and quality.
 </li>
 </ul>
 <li>
 Sales &amp; Target Achievement:
 </li>
 <ul>
 <li>
 Develop and implement telesales strategies to drive revenue growth and meet monthly/quarterly targets.
 </li>
 <li>
 Monitor daily, weekly, and monthly sales results; analyze data to identify trends and improvement areas.
 </li>
 <li>
 Collaborate with the marketing and product teams to design campaigns that support sales objectives.
 </li>
 </ul>
 <li>
 Operational Efficiency:
 </li>
 <ul>
 <li>
 Manage department budgets, forecasting, and cost control to ensure profitability.
 </li>
 <li>
 Optimize workforce planning, scheduling, and resource allocation.
 </li>
 <li>
 Ensure adherence to operational policies, quality standards, and compliance requirements.
 </li>
 </ul>
 <li>
 Customer Experience &amp; Quality:
 </li>
 <ul>
 <li>
 Maintain a high standard of customer service across all touchpoints.
 </li>
 <li>
 Monitor call quality and customer satisfaction metrics, implementing corrective actions as needed.
 </li>
 <li>
 Resolve escalated customer issues promptly and effectively.
 </li>
 </ul>
 <li>
 Reporting &amp; Analytics:
 </li>
 <ul>
 <li>
 Prepare regular reports on department performance, sales achievements, and operational metrics.
 </li>
 <li>
 Present insights and recommendations to senior management to support strategic decision-making
 
 
 </li>
 </ul>
 </ul>
 
 Requirements
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, Marketing, or related field.
 </li>
 <li>
 7+ years of experience in telesales and call center operations, with at least 3 years in a managerial role.
 </li>
 <li>
 Strong analytical, leadership, and communication skills.
 </li>
 <li>
 Proficiency in CRM systems, call center software, and Microsoft Office Suite.
 </li>
 <li>
 Excellent organizational and problem-solving abilities.
 </li>
 <li>
 Ability to work under pressure and adapt to a fast-paced environment
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Discover the benefits of joining B.TECH: More than just a job
 
 
 
 <ul>
 <li>
 Comprehensive health and life insurance
 </li>
 <li>
 Flexible work arrangements to support work-life balance
 </li>
 <li>
 Professional development and training opportunities for advancement and career growth
 </li>
 <li>
 Employee discounts and wellness programs
 </li>
 <li>
 High performance and rewarding culture
 
 
 </li>
 </ul>
 If you're ready to take your career to the next level and contribute to the success of a thriving organization, B.TECH is the place for you.
</div>

Role Purpose:Responsible for the budget targets and strategy execution of the Consumer Lines business and to design, implement, and manage a fully functional telesales business unit that is focused on strong retention of existing customers, continuously converts a large customer database into qualified leads and closed sales, and adding new leads to the database, through structured processes, data-driven automation, and an empowered telesales team.&nbsp;Key Responsibilities1. Business Unit Setup<ul><li>Establish the telesales division structure, staffing, and performance framework.</li><li>Develop operational workflows covering data intake, qualification, lead management, and sales conversion.</li><li>Define and implement KPIs and dashboards to measure conversion, productivity, and ROI.</li></ul>2. Data &amp; Lead Management<ul><li>Build a continuous data funnel: develop partnerships and campaigns to acquire fresh data daily.</li><li>Supervise data cleaning, enrichment, and qualification processes through lead generation agents.</li><li>Implement systems to automate lead tracking and scheduling based on renewal dates and expiry patterns.</li></ul>3. Lead Generation &amp; Automation<ul><li>Manage lead generation agents responsible for outbound calls to validate customer information and qualify prospects.</li><li>Design and oversee the automation of lead scoring, segmentation, and pipeline movement.</li><li>Ensure compliance with PDPL and data privacy regulations in all data handling and outreach activities.</li></ul>4. Telesales Operations<ul><li>Develop call scripts, objection-handling frameworks, and sales sequences tailored for motor insurance customers.</li><li>Manage telesales agents who contact qualified leads based on policy renewal cycles to close sales.</li><li>Annual training program for the Telesales team</li><li>Drive performance through coaching, daily huddles, and continuous improvement of talk tracks and sales playbooks.</li></ul>5. Performance &amp; Reporting<ul><li>Analyze conversion metrics, agent productivity, and campaign effectiveness.</li><li>Generate performance reports and actionable insights for management.</li><li>Recommend process or technology improvements to increase efficiency and customer satisfaction.</li></ul>&nbsp;Candidate ProfileEducation:<ul><li>Bachelor’s degree in Business Administration, Marketing, Insurance, or a related field.</li><li>Certification in telesales management or CRM systems (preferred).</li></ul>Experience:<ul><li>Minimum 5–7 years of experience in telesales management within insurance or financial services.</li><li>Proven track record of setting up or managing a telesales operation for motor insurance or related personal lines.</li><li>Strong understanding of lead generation, CRM automation, data funnels, and outbound telesales processes.</li></ul>Skills &amp; Competencies:<ul><li>Excellent leadership and team development skills.</li><li>Strong knowledge of CRM and telesales systems (e.g., HubSpot, Zoho, Salesforce, custom solutions, etc).</li><li>Analytical mindset with experience using dashboards, metrics, and performance tools.</li><li>Fluent in English. Arabic is an advantage.</li><li>Strong communication, motivational, and coaching skills.</li></ul>&nbsp;KPIs / Success Metrics<ul><li>Growth in qualified lead volume.</li><li>Lead-to-sale conversion rate.</li><li>Cost per acquisition.</li><li>Agent productivity (calls per day, talk time, conversion).</li><li>Database growth and renewal retention rates.</li></ul>

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