telesales supervisor

Abou Ghaly Motors

<div>
 
 
 Job Summary:
 
 
 
 The Call Center &amp; Telesales Supervisor is responsible for leading, coaching, and managing a team of agents to deliver exceptional customer service and achieve sales and service targets. The role ensures smooth daily operations, adherence to KPIs and SLAs, and continuous improvement of performance and quality standards. The Supervisor acts as a key link between management and front-line staff, ensuring efficient communication, customer satisfaction, and operational excellence.
 
 
 
 
 
 
 Key Responsibilities &amp; Duties
 
 
 
 
 1. Operations &amp; Service Delivery
 
 
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 Oversee daily operations of inbound and outbound call activities.
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 Monitor staffing levels and shift schedules to ensure optimal coverage and minimize missed calls.
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 Ensure agents meet performance KPIs, service quality targets, and productivity goals.
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 Follow up with relevant departments to ensure timely resolution of customer requests and complaints.
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 Maintain compliance with SLAs and operational policies.
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 2. Quality &amp; Performance Management
 
 
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 Conduct regular call monitoring and quality evaluations to ensure service excellence.
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 Identify performance gaps and develop action plans for improvement.
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 Contribute to defining, implementing, and enhancing quality standards and service procedures.
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 3. Team Leadership &amp; Coaching
 
 
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 Lead, motivate, and coach team members to achieve individual and team objectives.
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 Conduct on-the-job training for new hires and continuous learning sessions for the team.
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 Hold regular team meetings to communicate updates and align on performance expectations.
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 Monitor agent performance and provide constructive feedback to support growth and development.
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 4. Communication &amp; Process Improvement
 
 
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 Provide management with insights on operational issues and suggest process improvements.
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 Facilitate open communication channels between teams and management.
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 Escalate critical issues promptly and recommend corrective actions.
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 5. Customer Escalations &amp; Recovery
 
 
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 Handle escalated customer complaints and ensure quick and effective resolution.
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 Follow up on unresolved issues and ensure customer satisfaction.
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 6. Planning &amp; Reporting
 
 
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 Support in forecasting call volumes and workforce planning.
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 Track daily operational metrics and prepare performance reports for management review.
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 Contribute to the development of operational objectives and action plans.
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 Qualifications &amp; Skills Required
 
 
 
 
 Education:
 
 
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 Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.
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 Experience:
 
 
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 Minimum 5 years of experience in a contact center or telesales environment, including at least 2 years in a supervisory or leadership role.
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 Proven experience managing both inbound and outbound operations.
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 Skills &amp; Competencies:
 
 
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 Fluent English (spoken and written).
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 Excellent communication and interpersonal skills.
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 Strong problem-solving, decision-making, and analytical thinking.
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 Proficiency in MS Office and CRM/call center software tools.
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 Customer-oriented mindset with strong sales acumen.
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</div>

Customer Service Supervisor

SEC JEWELLERY LLC

We are looking for an enthusiastic Telesales Executive in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business. Job Description Representative or customer Service Representative Good customer service skills Excellent communication skills Able to multitask Experience in Telesales: 1-2years Education: any degree Remuneration Package: starting from AED3,000.00 + commission

Female Telesales Executive

Continuum Workforce

Job Title: Telesales Head &ndash; Real Estate (Female)Location: Mohali Employment Type: Full-Time Experience: 3+ years in telesales (real estate preferred)About the RoleWe are a fast-growing real estate seeking a dynamic Telesales Head (Female) to lead our telesales operations. The ideal candidate will drive conversions, manage the team, and ensure high-quality client engagement for our real estate projects.Key Responsibilities<ul><li>Lead and motivate the telesales team to achieve monthly and quarterly sales targets.</li><li>Develop sales scripts, strategies, and lead conversion plans.</li><li>Monitor team performance and optimize sales processes using CRM tools.</li><li>Coordinate with marketing and field sales teams for seamless lead management.</li><li>Handle key client interactions and ensure customer satisfaction.</li><li>Recruit, train, and guide telesales executives.</li></ul>Skills &amp; Qualifications<ul><li>Proven experience in telesales leadership, preferably in real estate.</li><li>Excellent communication, negotiation, and people management skills.</li><li>Strong understanding of CRM systems and lead conversion processes.</li><li>Bachelor&rsquo;s degree in Business, Marketing, or related field (MBA preferred).</li></ul>What We Offer<ul><li>Competitive salary + performance incentives.</li><li>Leadership role in a growing real estate-focused agency.</li><li>Exposure to premium property projects and clients.</li></ul>Job Type: Full-timePay: &#8377;20,000.00 - &#8377;40,000.00 per monthWork Location: In person

Telesales Head- Female

Growmore Logistics

This is a full-time on-site role for a Female Telesales Executive located in Dubai. The Telesales Executive will be responsible for generating leads, providing customer support, making sales calls, and handling customer inquiries. The role involves building relationships with customers, closing deals, and meeting sales targets.Job Type: Full-timePay: AED2,000.00 - AED3,500.00 per monthApplication Question(s):<ul><li>Do you have a valid Emirates ID?</li></ul>Experience:<ul><li>Telesales: 1 year (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Braxtone Group

<div>
 
 Role Purpose
 
 
 
 Responsible for the budget targets and strategy execution of the Consumer Lines business and to design, implement, and manage a fully functional telesales business unit that is focused on strong retention of existing customers, continuously converts a large customer database into qualified leads and closed sales, and adding new leads to the database, through structured processes, data-driven automation, and an empowered telesales team.
 
 
 
 Key Responsibilities
 
 
 
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 Business Unit Setup
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 Establish the telesales division structure, staffing, and performance framework.
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 Develop operational workflows covering data intake, qualification, lead management, and sales conversion.
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 Define and implement KPIs and dashboards to measure conversion, productivity, and ROI.
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 Data &amp; Lead Management
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 Build a continuous data funnel: develop partnerships and campaigns to acquire fresh data daily.
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 Supervise data cleaning, enrichment, and qualification processes through lead generation agents.
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 Implement systems to automate lead tracking and scheduling based on renewal dates and expiry patterns.
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 Lead Generation &amp; Automation
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 Manage lead generation agents responsible for outbound calls to validate customer information and qualify prospects.
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 Design and oversee the automation of lead scoring, segmentation, and pipeline movement.
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 Ensure compliance with PDPL and data privacy regulations in all data handling and outreach activities.
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 Telesales Operations
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 Develop call scripts, objection-handling frameworks, and sales sequences tailored for motor insurance customers.
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 Manage telesales agents who contact qualified leads based on policy renewal cycles to close sales.
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 Annual training program for the Telesales team
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 Drive performance through coaching, daily huddles, and continuous improvement of talk tracks and sales playbooks.
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 Performance &amp; Reporting
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 Analyze conversion metrics, agent productivity, and campaign effectiveness.
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 Generate performance reports and actionable insights for management.
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 Recommend process or technology improvements to increase efficiency and customer satisfaction.
 
 
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 Candidate Profile
 
 
 
 
 Education
 
 
 
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 Bachelor&rsquo;s degree in Business Administration, Marketing, Insurance, or a related field.
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 Certification in telesales management or CRM systems (preferred).
 
 
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 Experience
 
 
 
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 Minimum 5&ndash;7 years of experience in telesales management within insurance or financial services.
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 Proven track record of setting up or managing a telesales operation for motor insurance or related personal lines.
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 Strong understanding of lead generation, CRM automation, data funnels, and outbound telesales processes.
 
 
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 Skills &amp; Competencies
 
 
 
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 Excellent leadership and team development skills.
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 Strong knowledge of CRM and telesales systems (e.g., HubSpot, Zoho, Salesforce, custom solutions, etc).
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 Analytical mindset with experience using dashboards, metrics, and performance tools.
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 Fluent in English. Arabic is an advantage.
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 Strong communication, motivational, and coaching skills.
 
 
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 KPIs / Success Metrics
 
 
 
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 Growth in qualified lead volume.
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 Lead-to-sale conversion rate.
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 Cost per acquisition.
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 Agent productivity (calls per day, talk time, conversion).
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 Database growth and renewal retention rates.
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</div>

Tele-sales Manager

Valeo health

About Valeo Health: Valeo Health is a UAE-based digital healthcare company offering online doctor consultations, preventive health check-ups, IV drips, and more. Our mission is to make advanced healthcare accessible, data-driven, and patient-centric.Role Overview: The TeleSales Specialist will be responsible for driving telesales of Valeo&rsquo;s preventive health services, including blood tests, IV drips, and wellness packages. The role involves handling inbound and outbound calls, understanding patient needs, and providing personalized guidance to help clients choose the right services.Key Responsibilities:<ul><li>Conduct telesales calls to promote Valeo&rsquo;s health check-ups, IV drip packages, and wellness services.</li><li>Convert leads from digital campaigns s into bookings.</li><li>Explain service benefits, pricing, and appointment processes clearly to clients.</li><li>Achieve monthly sales and conversion targets.</li><li>Maintain accurate call logs and client data in CRM systems.</li><li>Coordinate with clinical and logistics teams to ensure smooth booking and service delivery.</li><li>Follow up with customers for feedback and repeat sales.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (preferably in healthcare, pharmacy, or life sciences).</li><li>1&ndash;3 years of telesales or healthcare sales experience (preferably in diagnostics or wellness).</li><li>Excellent communication and persuasion skills.</li><li>Fluency in English</li><li>Motivated, target-driven, and comfortable working in a fast-paced startup environment.</li></ul>Job Types: Full-time, Permanent

Telesales executive

SCHOLARIX GLOBAL CONSULTANT

# JOB DESCRIPTION-----## Odoo Telesales Specialist / Call Center Agent**Department:** Sales &amp; Customer Relations**Employment Type:** Full-Time | On-Site**Reports To:** Sales Manager-----## ABOUT THE ROLEWe're looking for an energetic Telesales Specialist to join our sales team. You'll make outbound calls to prospective clients, consult on Odoo-based solutions, and drive sales through effective communication. If you're confident, articulate, and enjoy helping businesses find the right technology solutions, this role is for you.-----## KEY RESPONSIBILITIES**Sales &amp; Consulting**- Make outbound calls to introduce and promote Odoo products and services- Understand client needs and recommend appropriate solutions- Deliver product presentations and follow up with leads consistently- Meet and exceed monthly sales targets**Customer Management**- Build positive relationships through professional communication- Record all interactions and sales activities in the CRM system- Address client inquiries and objections with confidence- Provide follow-up support to ensure customer satisfaction-----## QUALIFICATIONS**Required:**- High school diploma or equivalent- Excellent verbal communication skills- Computer literacy and ability to use CRM software- Strong listening and persuasion abilities- Self-motivated with a results-driven mindset**Preferred:**- Previous telesales or call center experience- Familiarity with CRM systems or Odoo software- B2B or technology sales background-----## WHAT WE OFFER- Clear career progression opportunities- Comprehensive training and ongoing development- Performance-based incentives and recognition- Supportive team environment with mentorship- Structured schedule with work-life balance- Modern facilities and collaborative workplace culture-----## HOW TO APPLYSubmit your CV to: **info@scholarixglobal.com**Or apply directly at: **https://scholarixglobal.com/jobs/apply/telesales-specialist-call-center-agent-2**We're committed to creating a diverse and inclusive workplace. All qualified applicants will receive equal consideration for employment.Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

TELESALES Specialist

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