telesales supervisor

Braxtone Group

Role Purpose:Responsible for the budget targets and strategy execution of the Consumer Lines business and to design, implement, and manage a fully functional telesales business unit that is focused on strong retention of existing customers, continuously converts a large customer database into qualified leads and closed sales, and adding new leads to the database, through structured processes, data-driven automation, and an empowered telesales team.&nbsp;Key Responsibilities1. Business Unit Setup<ul><li>Establish the telesales division structure, staffing, and performance framework.</li><li>Develop operational workflows covering data intake, qualification, lead management, and sales conversion.</li><li>Define and implement KPIs and dashboards to measure conversion, productivity, and ROI.</li></ul>2. Data &amp; Lead Management<ul><li>Build a continuous data funnel: develop partnerships and campaigns to acquire fresh data daily.</li><li>Supervise data cleaning, enrichment, and qualification processes through lead generation agents.</li><li>Implement systems to automate lead tracking and scheduling based on renewal dates and expiry patterns.</li></ul>3. Lead Generation &amp; Automation<ul><li>Manage lead generation agents responsible for outbound calls to validate customer information and qualify prospects.</li><li>Design and oversee the automation of lead scoring, segmentation, and pipeline movement.</li><li>Ensure compliance with PDPL and data privacy regulations in all data handling and outreach activities.</li></ul>4. Telesales Operations<ul><li>Develop call scripts, objection-handling frameworks, and sales sequences tailored for motor insurance customers.</li><li>Manage telesales agents who contact qualified leads based on policy renewal cycles to close sales.</li><li>Annual training program for the Telesales team</li><li>Drive performance through coaching, daily huddles, and continuous improvement of talk tracks and sales playbooks.</li></ul>5. Performance &amp; Reporting<ul><li>Analyze conversion metrics, agent productivity, and campaign effectiveness.</li><li>Generate performance reports and actionable insights for management.</li><li>Recommend process or technology improvements to increase efficiency and customer satisfaction.</li></ul>&nbsp;Candidate ProfileEducation:<ul><li>Bachelor’s degree in Business Administration, Marketing, Insurance, or a related field.</li><li>Certification in telesales management or CRM systems (preferred).</li></ul>Experience:<ul><li>Minimum 5–7 years of experience in telesales management within insurance or financial services.</li><li>Proven track record of setting up or managing a telesales operation for motor insurance or related personal lines.</li><li>Strong understanding of lead generation, CRM automation, data funnels, and outbound telesales processes.</li></ul>Skills &amp; Competencies:<ul><li>Excellent leadership and team development skills.</li><li>Strong knowledge of CRM and telesales systems (e.g., HubSpot, Zoho, Salesforce, custom solutions, etc).</li><li>Analytical mindset with experience using dashboards, metrics, and performance tools.</li><li>Fluent in English. Arabic is an advantage.</li><li>Strong communication, motivational, and coaching skills.</li></ul>&nbsp;KPIs / Success Metrics<ul><li>Growth in qualified lead volume.</li><li>Lead-to-sale conversion rate.</li><li>Cost per acquisition.</li><li>Agent productivity (calls per day, talk time, conversion).</li><li>Database growth and renewal retention rates.</li></ul>

Tele-sales Manager

<div>
 
 Role Purpose
 
 
 
 Responsible for the budget targets and strategy execution of the Consumer Lines business and to design, implement, and manage a fully functional telesales business unit that is focused on strong retention of existing customers, continuously converts a large customer database into qualified leads and closed sales, and adding new leads to the database, through structured processes, data-driven automation, and an empowered telesales team.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Business Unit Setup
 </li>
 <li>
 Establish the telesales division structure, staffing, and performance framework.
 </li>
 <li>
 Develop operational workflows covering data intake, qualification, lead management, and sales conversion.
 </li>
 <li>
 Define and implement KPIs and dashboards to measure conversion, productivity, and ROI.
 </li>
 <li>
 Data &amp; Lead Management
 </li>
 <li>
 Build a continuous data funnel: develop partnerships and campaigns to acquire fresh data daily.
 </li>
 <li>
 Supervise data cleaning, enrichment, and qualification processes through lead generation agents.
 </li>
 <li>
 Implement systems to automate lead tracking and scheduling based on renewal dates and expiry patterns.
 </li>
 <li>
 Lead Generation &amp; Automation
 </li>
 <li>
 Manage lead generation agents responsible for outbound calls to validate customer information and qualify prospects.
 </li>
 <li>
 Design and oversee the automation of lead scoring, segmentation, and pipeline movement.
 </li>
 <li>
 Ensure compliance with PDPL and data privacy regulations in all data handling and outreach activities.
 </li>
 <li>
 Telesales Operations
 </li>
 <li>
 Develop call scripts, objection-handling frameworks, and sales sequences tailored for motor insurance customers.
 </li>
 <li>
 Manage telesales agents who contact qualified leads based on policy renewal cycles to close sales.
 </li>
 <li>
 Annual training program for the Telesales team
 </li>
 <li>
 Drive performance through coaching, daily huddles, and continuous improvement of talk tracks and sales playbooks.
 </li>
 <li>
 Performance &amp; Reporting
 </li>
 <li>
 Analyze conversion metrics, agent productivity, and campaign effectiveness.
 </li>
 <li>
 Generate performance reports and actionable insights for management.
 </li>
 <li>
 Recommend process or technology improvements to increase efficiency and customer satisfaction.
 
 
 </li>
 </ul>
 
 Candidate Profile
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, Insurance, or a related field.
 </li>
 <li>
 Certification in telesales management or CRM systems (preferred).
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 5&ndash;7 years of experience in telesales management within insurance or financial services.
 </li>
 <li>
 Proven track record of setting up or managing a telesales operation for motor insurance or related personal lines.
 </li>
 <li>
 Strong understanding of lead generation, CRM automation, data funnels, and outbound telesales processes.
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Excellent leadership and team development skills.
 </li>
 <li>
 Strong knowledge of CRM and telesales systems (e.g., HubSpot, Zoho, Salesforce, custom solutions, etc).
 </li>
 <li>
 Analytical mindset with experience using dashboards, metrics, and performance tools.
 </li>
 <li>
 Fluent in English. Arabic is an advantage.
 </li>
 <li>
 Strong communication, motivational, and coaching skills.
 
 
 </li>
 </ul>
 
 KPIs / Success Metrics
 
 
 
 <ul>
 <li>
 Growth in qualified lead volume.
 </li>
 <li>
 Lead-to-sale conversion rate.
 </li>
 <li>
 Cost per acquisition.
 </li>
 <li>
 Agent productivity (calls per day, talk time, conversion).
 </li>
 <li>
 Database growth and renewal retention rates.
 </li>
 </ul>
</div>

Zillionaire Realty

We are looking for a highly motivated and experienced Telesales Team Lead with a strong background in the FinTech or financial services industry. The ideal candidate will be responsible for leading a telesales team, driving performance, achieving sales targets, and ensuring smooth day-to-day operations.Key Responsibilities<ul><li>Lead, mentor, and motivate the telesales team to meet daily, weekly, and monthly targets.</li><li>Monitor team performance, provide regular feedback, and conduct performance evaluations.</li><li>Manage and distribute incoming leads efficiently, ensuring quick follow-ups and conversions.</li><li>Train team members on sales scripts, product knowledge, objection handling, and customer communication.</li><li>Track KPIs and prepare daily/weekly reports for management.</li><li>Ensure adherence to compliance, quality checks, and company sales processes.</li><li>Resolve escalations, improve customer experience, and handle critical client calls when required.</li><li>Identify gaps in performance and implement strategies for improvement.</li><li>Work closely with marketing and operations teams to improve lead quality and sales workflow.</li></ul>Requirements:<ul><li>Minimum 2&ndash;4 years of telesales experience, with at least 1 year in a Team Lead role.</li><li>Mandatory experience in FinTech/Loans/Credit/Financial services.</li><li>Strong leadership skills with the ability to inspire and manage a team.</li><li>Excellent communication, negotiation, and people-management skills.</li><li>Ability to work in a fast-paced, target-driven environment.</li><li>Familiarity with CRM systems and sales tracking tools.</li><li>Strong problem-solving skills and a customer-first mindset.</li></ul>What We Offer:<ul><li>Competitive salary: AED 3,500 &ndash; 5,000</li><li>Performance-based incentives</li><li>Growth and leadership opportunities</li><li>Supportive and collaborative work culture</li></ul>Job Types: Full-time, PermanentPay: AED3,500.00 - AED5,000.00 per month

Telesales Team Lead (FinTech Industry)

XPERTONE INNOVATIONS PRIVATE LIMITED

Job Title: Telesales ExecutiveLocation: KochiSalary: &#8377;15,000 per monthPreferred Candidate: FemaleCompany Profile:Xpert One Innovations is a growing business services company supporting clients with HR, Finance, IT, and Operations solutions. We believe in nurturing talent and providing opportunities for learning and growth in a dynamic work environment.Job OverviewWe are looking for a dedicated and result-driven Telesales Executive to join our team. The role involves reaching out to potential clients, promoting services, and successfully closing sales over the phone.Key Responsibilities<ul><li>Conduct outbound calls to prospective customers and explain service details.</li><li>Achieve assigned sales targets on a monthly basis.</li><li>Pitch and close sales with customers by understanding their requirements.</li><li>Maintain customer information, call details, and sales records.</li><li>Build and maintain positive customer relationships to encourage repeat business.</li></ul>Required Skills &amp; Qualifications<ul><li>Female candidates preferred.</li><li>Experience in sales or telesales will be an added advantage.</li><li>Good communication and convincing skills.</li><li>Ability to work under target-driven environments.</li><li>Basic computer knowledge is preferred.</li><li>Work Mode - Hybrid</li></ul>BenefitsFixed monthly salary of &#8377;15,000Performance-based incentivesJob Types: Full-time, PermanentPay: From &#8377;15,000.00 per monthWork Location: In person

Telesales Executive

Spectrum Solution W.L L

Telesales Executive (Hindi, Malayalam &amp; English Speaker)Job Description: We are looking for a multilingual Telesales Executive who can communicate fluently in Hindi, Malayalam, and English. The role includes making outbound calls, promoting company products/services, handling customer inquiries across multiple languages, and achieving sales targets.Key Responsibilities:<ul><li>Make outbound calls to potential and existing customers</li><li>Explain products/services clearly in Hindi, Malayalam, and English</li><li>Understand customer needs and provide suitable solutions</li><li>Convert qualified leads into successful sales</li><li>Maintain accurate records of calls, leads, and follow-ups</li><li>Deliver excellent customer service across all supported languages</li></ul>Requirements:<ul><li>Fluency in Hindi, Malayalam, and English (spoken and written preferred)</li><li>Prior experience in telesales, telemarketing, or customer service</li><li>Strong communication and negotiation skills</li><li>Confident, target-driven, and persuasive personality</li><li>Ability to handle multilingual customer interactions professionally</li><li>Basic computer literacy (excel)</li></ul>To Apply:Send your CV to 50473388Job Type: Full-timePay: QAR3,000.00 - QAR4,500.00 per month

Telesales Executive (English,Hindi,Malayalam)

West ford stationery

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.The goal is to help the company grow by bringing in customers and developing business.Job Type: Full-timePay: From AED1,800.00 per monthLanguage:<ul><li>English (Required)</li></ul>

Physio Karma Solutions Pvt. Ltd.

PHYSIOKARMA IS HIRING &ndash; TELESALES EXECUTIVEAbout PhysioKarma:PhysioKarma Solutions Pvt. Ltd. is a multidisciplinary healthcare and performance company offering integrated services in Physiotherapy, Brain Training and Psychology. With a skilled team of experts and structured SOP-driven operations, PhysioKarma focuses on rehabilitation, performance enhancement, mental wellness, and cognitive development for individuals, athletes, and organizations. The company also conducts workshops, training programs, and high-performance modules for sports academies, schools and corporate setups, combining science-backed techniques with personalized care.We are expanding our team and inviting applications for a dedicated Telesales Executive.Location: DelhiSalary: &#8377;10,000 &ndash; &#8377;12,000 per month (based on interview)Job Type: Full-timeJob Responsibilities:<ul><li>Make outbound calls to potential clients</li><li>Explain clinic services professionally and clearly</li><li>Schedule appointments and follow up with leads</li><li>Maintain daily call logs, lead sheets, and reports</li><li>Build strong rapport with clients</li><li>Coordinate with the clinic team for smooth operations</li></ul>Requirements:<ul><li>Strong communication and persuasion skills</li><li>Confident, polite and patient while handling calls</li><li>Basic computer proficiency</li><li>Prior telesales experience preferred (not mandatory)</li><li>Ability to work on-site at our clinic</li></ul>Working Hours &amp; Days:<ul><li>9:00 AM &ndash; 6:00 PM</li><li>Monday to Saturday</li></ul>What We Offer:<ul><li>Friendly and supportive work environment</li><li>Opportunity to grow within the organization</li></ul>Job Type: Full-timePay: &#8377;8,000.00 - &#8377;12,000.00 per monthWork Location: In person

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