teller ii

Latino Community Credit Union

<div>Description:

LCCU is hiring!
Your Contribution:
The Member Service Representative II (MSR II) provides quality, front line service to members, including account opening, maintenance functions, and providing basic loan information. The MSR II performs a wide range of duties, possesses ample product knowledge, and assists members with a variety of services. Additionally, the MSR II interviews members to obtain information, and proposes appropriate financial solutions. Performs Teller I duties approximately 50% of the time. The MSR II supports efforts to create fully engaged financial relationships with members in accordance with the business strategy.
As a vital member of the LCCU team, your responsibilities include the following:
Member Service &amp; Sales: Provides a positive member experience by providing quality service in the establishment of new memberships, opening accounts, and offering solutions based on member needs to create fully engaged financial relationships with members.<ul><li>
Greets and welcomes members in a courteous and professional manner, providing prompt, accurate, and efficient service.</li><li>
Has ample knowledge of credit union products and services and is able to educate members.</li><li>
Identifies needs, recommends solutions, and offers appropriate LCCU products.</li><li>
Learns and applies LCCU service model concepts consistently in interactions with members.</li><li>
Promotes deposit products based on needs identified.</li><li>
Maintains comprehensive knowledge of all credit union products and services, including deposit accounts, loans and promotional products and services.</li></ul>
Account Opening &amp; Maintenance: Accurately establishes new membership, opens accounts, resolves member issues, and any other member requests according to credit union policies and procedures.<ul><li>
Handles establishment of new memberships, opens accounts, and processes changes in accounts.</li><li>
Handles a wide range of transactions, including account transfers, wire transfers, payments, etc.</li><li>
Promptly researches and resolves account problems, checking reconciliations, errors in transactions, and any other issues presented by the membership.</li><li>
Supports members in identifying disputes, fraud or errors in transactions, completes corresponding paperwork and procedures to resolve the issue.</li><li>
Assists members with requests such as ordering new cards, issues with online access, account closures, and transfers.</li><li>
Performs account maintenance, including changes in account type, contact information, name, and ownership.</li><li>
Performs ATM/debit card maintenance, including lost/stolen, change of status of ATM/debit card, name changes, transfer of cards, and reissues.</li><li>
Assists with member requests in person and over the phone, and directs calls as needed.</li><li>
Processes ITIN applications and changes, receives authorization for ITIN application submission, updates member files and contacts member when ITIN arrives.</li><li>
Maintains working knowledge on all related policies and procedures, rules and regulations for the teller and member service areas, including account opening and robbery procedures.</li></ul>
Administration: Complete full range of member-related administrative procedures, including retention of records.<ul><li>
Stays up-to-date and proficient in member service areas including changes in processes and systems.</li><li>
May guide/coordinate overall member flow and may train new employees.</li><li>
Performs Teller I duties when needed.</li><li>
Maintains records, files paperwork, scans documents, and performs other clerical duties as needed.</li><li>
Complies with Balancing Standards and Teller Performance Standards.</li><li>
Participates in community events.</li><li>
Performs other duties as assigned.</li><li>
Moves to and changes branches within the region as required.</li><li>
Completes required training.</li></ul>
Bank Secrecy Act Job Duties and Responsibilities:<ul><li>
Complete required CTR procedures and reporting on all cash transactions over $10,000.</li><li>
Recognize and report suspicious practices as required.</li><li>
Report all structured member transactions and Suspicious Activity Report (SAR) as required.</li><li>
Successfully complete required annual compliance training courses (BSA/Identity Theft).</li></ul>
Requirements:

Curious about joining our LCCU team? Here&rsquo;s what you&rsquo;ll need to bring along:<ul><li>
High School diploma or GED equivalent; 2 years&rsquo; related/office experience preferred.</li><li>
Ability to accurately count, handle cash, calculate figures and amounts such as discounts and interest.</li><li>
Ability to proactively solve problems and propose appropriate solutions to members.</li><li>
Aptitude for building relationships, and quality member service and sales.</li><li>
Ability to demonstrate knowledge and promote the credit union and its products and services.</li><li>
Strong organizational skills and attention to detail.</li><li>
Ability to perform efficiently in a fast-paced, multi-task environment.</li><li>
Ability to maintain professional demeanor in interactions with members and colleagues.</li><li>
Excellent verbal and written communication skills in English and Spanish.</li><li>
Proficiency in Microsoft Office and other computer software, including email functions.</li><li>
Ability to stand for extended periods of time and lift up to 35 pounds in coin or currency.</li></ul>
LCCU is the perfect fit for you if:<ul><li>
You are motivated to learn and grow into the best version of your professional and personal self.</li><li>
Your core values resonate with pursuing meaningful results to make a positive difference in your community.</li><li>
You thrive in an environment with team members who work from the heart. With employees from 20 different countries, we are a fun and multicultural team that comes together to embrace and learn from our differences. Organizational initiatives are constant.</li></ul>
What does LCCU have to offer you?
We provide a challenging and friendly work environment as well as a competitive salary and benefits package, including an employer-paid medical insurance plan, 401(k) plan (with a substantial company match), employer-paid life and disability plan, and generous paid time off to maintain a healthy work/life balance.
We foster a culture that incites creativity, encourages collaboration, and provides the opportunity for our employees to be their best and build their careers. Don&rsquo;t wait! Come and experience the purpose that comes with being part of the movement towards a stronger, more inclusive community.
Apply Now!
To learn more about Latino Community Credit Union visit our webpage, www.latinoccu.org, and to view available opportunities, please visit the Careers section.
Latino Community Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</div>

Bilingual Member Service Representative II (Greensboro)

Premier America Credit Union

<div>Description:

Title: Personal Banker II &ndash; Fulltime &ndash; Jones Road
Overview:
We are seeking a dynamic Personal Banker II, who is an experienced branch banking advisor in establishing, developing, and retaining relationships with members to help meet their financial goals. The right candidate will have the ability to develop and retain financial relationships with members to help attain department goals.
What You Will Do:<ul><li>
Performs Teller and referral functions, opens new accounts and loan applications to build relationships and drive growth and sales opportunities.</li><li>
Accurately count cash, checks, and package coins and currency.</li><li>
Balance daily transactions and verify that cash totals are correct.</li><li>
Promotes, educates, and refers on credit union financial products and services to members in the community based on their needs as determined from member interviews.</li><li>
Assumes responsibility for performing a broad variety of Teller transactions including deposits, withdrawals, transfers, and loan payments, sells cashier's checks with a high degree of accuracy in accordance with CU's policies and procedures, including robbery procedures.</li></ul>
Requirements:

What We Are Looking For:<ul><li>
High School degree or equivalent.</li><li>
6 months to 1 year of branch banking experience (with platform experience preferred).</li><li>
Strong track record of delivering exceptional member service.</li><li>
Demonstrated success meeting or exceeding sales goals.</li><li>
Cash Handling experience and responsibilities required.</li><li>
Strong customer service skills; comfortable multi-tasking; ability to work independently and as part of a team.</li><li>
Proven capability in a relationship focused sales environment.</li><li>
Branch Hours &ndash; Mon-Thurs: 9am-5pm, Fri: 9am-6pm, Sat: 9am-1pm</li></ul>
Perks Important to You:
Our Team Members enjoy the following rewards and benefits:<ul><li>
Competitive pay</li><li>
Subsidized health care including medical, dental and vision</li><li>
FSA and HSAbranch</li><li>
Pet Insurance</li><li>
Company-Paid Life and A&amp;D insurance</li><li>
Discounts on loans (must be a member)</li><li>
Paid Vacation, Holiday, and Sick time</li><li>
401k Retirement Saving Plan with a 6% safe harbor employer match</li><li>
Educational Assistance Program and more!</li></ul>
Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.
EOE Veteran / Disabled
Drug-free Workplace</div>

Personal Banker II - Fulltime - Jones Road

Poppy Bank

<div>Description:

Depending on experience, you could be the next Client Service Representative II, III, or Senior level Client Service Representative. Please see below for more details and we look forward to connecting with you! Apply today!
Summary: Senior New Accounts/CSR III:
The position is required to be knowledgeable and skilled in opening new consumer and complex business accounts. Responsible for processing all new account transactions; assisting clients in their selection of various accounts and financial services; actively cross selling the Bank's products and services; maintaining and closing of all account types; performing branch clerical duties; promotes business for the Bank by maintaining good client relations and referring clients to appropriate staff and partners for new services. Ensures compliance with all Bank policies and procedures and all applicable state and federal banking regulations.
Summary: New Accounts/CSR III:
The position is required to be knowledgeable and skilled in opening new consumer and basic business accounts. Responsible for processing all new account transactions; assisting clients in their selection of various accounts and financial services; actively cross selling the Bank's products and services; maintaining and closing of all account types; performing branch clerical duties; promotes business for the Bank by maintaining good client relations and referring clients to appropriate staff and partners for new services. This position does not have supervisory authority. Ensures compliance with all Bank policies and procedures and all applicable state and federal banking regulations.
Summary: New Accounts/CSR II:
The position is required to be knowledgeable and skilled in opening new consumer accounts. Responsible for processing all new account transactions; assisting clients in their selection of various accounts and financial services; actively cross selling the Bank&rsquo;s products and services; maintaining and closing of all account types; performing branch clerical duties; promotes business for the Bank by maintaining good client relations and referring clients to appropriate staff and partners for new services. This position does not have supervisory authority. Ensures compliance with all Bank policies and procedures and all applicable state and federal banking regulations.
Qualifications: Senior New Accounts/CSR III:<ul><li>
A minimum of three years banking teller experience is required</li><li>
Advanced experience with opening consumer accounts and complex business accounts is required</li><li>
Prior supervisory experience is preferred</li><li>
Minimum of three years strong customer relations skills and the ability to communicate and work well with employees and customers in a cooperative and positive manner</li><li>
Possesses strong knowledge of basic banking regulations such as BSA and Information Security</li><li>
Must possess excellent judgment and the ability to accept responsibility and handle confidential information</li><li>
Must be proficient in using Word, Excel, and Outlook applications and banking programs</li></ul>
Qualifications: New Accounts/CSR III:<ul><li>
A minimum of 2 years banking teller experience is required</li><li>
Experience with opening consumer accounts and basic business accounts is required</li><li>
Minimum of two years strong customer relations skills and the ability to communicate and work well with employees and customers in a cooperative, positive manner</li><li>
Possesses working knowledge of basic banking regulations such as BSA and Information Security</li><li>
Must possess excellent judgment and the ability to accept responsibility and handle confidential information</li><li>
Must be proficient in using Word, Excel, and Outlook applications and banking programs</li></ul>
Qualifications: New Accounts/CSR II:<ul><li>
A minimum of one year of banking teller experience is required</li><li>
Beginner experience with opening consumer accounts is required</li><li>
Beginner experience opening basic business accounts is preferred</li><li>
Minimum of one year of strong customer relations skills and the ability to communicate and work well with employees and customers in a cooperative, positive manner</li><li>
Must possess excellent judgment and the ability to accept responsibility and handle confidential information</li><li>
Must be proficient in using Word, Excel, and Outlook applications and banking programs</li></ul>
Essential Duties: Senior New Accounts/CSR III:<ul><li>
Effectively interviews and profiles customers to recommend appropriate banking products and services</li><li>
Actively takes advantage of all sales opportunities, cross-selling bank products, and services to new and existing customers, ensuring recommended products meet the customer's needs, and referring clients to appropriate staff and/or partner(s) as needed</li><li>
Generates new business to assist in meeting bank profitability and branch goals</li><li>
Effectively partners with other business lines within the Bank to identify sales opportunities and provide an outstanding customer experience</li><li>
In conjunction with the Manager, makes monthly business development calls as assigned</li><li>
Open and support consumer and business checking, savings, CDs, IRAs, and Trust &amp; Estate Accounts</li><li>
Support business clients with essential Treasury Services, i.e., RDC (Check Scanner), Armored, and Courier Service</li><li>
Maintains thorough knowledge of bank products and services</li><li>
Maintains knowledge and stays abreast of applicable New Account laws, procedures, proper account titling, and required documentation</li><li>
Ensures all documentation is approved and uploaded in the core system</li><li>
Processes teller transactions as needed and maintains an excellent balancing record</li><li>
Responds to client inquiries and requests regarding account</li><li>
Adheres to Banking regulations, including but not limited to Bank Secrecy Act</li><li>
As assigned may gather data and process various reports (e.g., currency transactions, returned items, overdrafts, callbacks, etc.)</li><li>
Provide expedient and courteous service to all clients both in person and on the phone</li><li>
Consistently models exemplary customer service</li><li>
Actively listens to customers and maintains a friendly, positive, professional attitude. Resolves difficult situations with creativity, tact, and diplomacy</li><li>
Proactively identify and retain &quot;at-risk&quot; customers</li><li>
Look for ways to pleasantly surprise our customers, i.e., doing something above and beyond their expectations that makes them feel special</li><li>
Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed</li><li>
Other duties as assigned</li></ul>
Essential Duties: New Accounts/CSR III:<ul><li>
Effectively interviews and profiles customers to recommend appropriate banking products and services</li><li>
Actively takes advantage of all sales opportunities, cross-selling bank products, and services to new and existing customers, ensuring recommended products meet the customer's needs, and referring clients to appropriate staff and/or partner(s) as needed</li><li>
Generates new business to assist in meeting bank profitability and branch goals</li><li>
Effectively partners with other business lines within the Bank to identify sales opportunities and provide an outstanding customer experience</li><li>
Open and support consumer and business checking, savings, CDs, IRAs, and Trust &amp; Estate Accounts</li><li>
Maintains thorough knowledge of bank products and services</li><li>
Maintains knowledge and stays abreast of applicable New Account laws, procedures, proper account titling, and required documentation</li><li>
Ensures all documentation is approved and uploaded in the core system</li><li>
Processes teller transactions as needed and maintains an excellent balancing record</li><li>
Responds to client inquiries and requests regarding account</li><li>
Adheres to Banking regulations, including but not limited to Bank Secrecy Act</li><li>
Gather data and process various reports (e.g., currency transactions, returned items, overdrafts, callbacks, etc.) as assigned</li><li>
Provide expedient and courteous service to all clients both in person and on the phone</li><li>
Consistently models exemplary customer service</li><li>
Actively listens to customers and maintains a friendly, positive, professional attitude</li><li>
Proactively identify and retain &quot;at-risk&quot; customers</li><li>
Look for ways to pleasantly surprise our customers, i.e., doing something above and beyond their expectations that makes them feel special</li><li>
Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed</li><li>
Other duties as assigned</li></ul>
Essential Duties: New Accounts/CSR II:<ul><li>
Effectively interviews and profiles customers to recommend appropriate banking products and services</li><li>
Actively takes advantage of all sales opportunities, cross-selling bank products, and services to new and existing customers, ensuring recommended products meet the customer's needs, and referring clients to appropriate staff and/or partner(s) as needed</li><li>
Generates new business to assist in meeting bank profitability and branch goals</li><li>
Open and support consumer and business checking, savings, CDs &amp; IRAs</li><li>
Maintains thorough knowledge of bank products and services</li><li>
Maintains knowledge and stays abreast of applicable procedures, proper account titling, and required documentation</li><li>
Ensures all documentation is approved and uploaded in the core system</li><li>
Processes teller transactions as needed and maintains an excellent balancing record</li><li>
Responds to client inquiries and requests regarding account</li><li>
Adheres to Banking regulations, including but not limited to Bank Secrecy Act</li><li>
Provide expedient and courteous service to all clients both in person and on the phone</li><li>
Consistently models exemplary customer service</li><li>
Actively listens to customers and maintains a friendly, positive, professional attitude</li><li>
Proactively identify and retain &quot;at-risk&quot; customers</li><li>
Look for ways to pleasantly surprise our customers, i.e., doing something above and beyond their expectations that makes them feel special</li><li>
Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed</li><li>
Other duties as assigned</li></ul>
Supervisory Responsibilities: New Accounts/CSR II &amp; New Accounts CSR III: None
Back Up Supervisory Responsibilities: Senior New Accounts/CSR III:<ul><li>
Processes Daily Large Transaction report and scans to Compliance Department by established cutoff time</li><li>
Approves large transactions for teller staff up to assigned limit</li><li>
Provides supervisor override for transactions requiring supervisor review</li><li>
Supports Branch Manager or his/her back up with various assigned duties</li><li>
Handles difficult client situations in the absence of the Branch Manager or his/her backup</li></ul>
Physical/Mental Demands &amp; Work Environment:
The incumbent in the course of performing this position frequently spends time writing, typing, speaking, listening, operating basic business equipment, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, walking, standing, reading documents or instruments, detailed work, problem solving, client contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions. The incumbent for this position will occasionally lift up to 15 pounds, pull, squat, kneel and reach. The incumbent is in a non-confined office-type setting in which he or she is free to move about at will. The work environment is typically quiet to a moderate noise level.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management reserves the right to change this position description at any time.
Requirements:

See qualifications above.
Poppy Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
For San Francisco Postings, review Fair Chance Ordinance.
CA Privacy Notice to Applicants/Employees</div>

Banker Positions

Shore United Bank

<div>
 Shore United Bank is seeking a
 
 Branch Banking Specialist II
 
 (Universal Banker/Bank Teller) to join our team. A Branch Banking Specialist II is a front-line, customer facing teller position responsible for professionally interacting with clients to take care of their financial needs. A Branch Banking Specialist is responsible for providing exceptional customer service including efficient and accurate transaction processing. The Specialist is skilled in customer conversations, asking questions to determine the best solutions to meet the financial needs of our customers.
 
 
 
 Essential Functions Include
 
 
 
 <ul>
 <li>
 Assists clients with transactions, performing operational duties and processing work while maintaining audit standards, security, and control functions to protect the Bank from loss.
 </li>
 <li>
 Promotes timely and courteous service by ensuring questions are answered, providing friendly and accurate service, making proper referrals as necessary, meeting customer needs and expectations, uphold and meet customer service guidelines
 </li>
 <li>
 Establishes new banking relationships through conversations based on their financial needs.
 </li>
 <li>
 Provides account servicing and maintenance to include address changes, ATM card disputes, online banking setup and reset of passwords.
 </li>
 <li>
 Recommends bank products and services to customers by having beneficial conversations during daily transactions.
 </li>
 <li>
 Opens new consumer and business accounts including CDs, IRAs, and safe deposit boxes
 </li>
 <li>
 Adheres to compliance with regulations and Branch operational policies and procedures, conducting branch security checks of alarm and video systems, and completing required reports according to established policies, procedures, and regulations accurately and timely.
 </li>
 <li>
 Assists sales platform with daily pre-shift huddles, branch incentive contests and weekly referral goals.
 </li>
 <li>
 Works closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, Branch Lenders.
 </li>
 <li>
 Represents the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers.
 </li>
 <li>
 Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
 </li>
 <li>
 Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, SAFE Act, etc.; ensures that the office and all personnel adhere to the same.
 </li>
 <li>
 Participates in required training sessions, including training for compliance with BSA/AML policies and procedures.
 
 
 </li>
 </ul>
 
 Location:
 
 Prince Frederick Branch - 200 Market Square Dr., Prince Frederick, MD 20678
 
 
 
 Position Type/Expected Hours Of Work
 
 
 
 <ul>
 <li>
 Full-time.
 </li>
 <li>
 Non-exempt.
 </li>
 <li>
 Days of Work: Monday-Friday, with rotating Saturdays (Closed Sundays.)
 
 
 </li>
 </ul>
 
 Required Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma/GED equivalent.
 </li>
 <li>
 1 year experience successfully providing excellent customer service in a fast-paced environment.
 </li>
 <li>
 1 year experience as a bank teller OR Bachelors degree in Business, Finance, or similar OR management experience can stand in lieu of bank experience.
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 <ul>
 <li>
 The pay range for this position is $19.00 to $23.00 hourly.
 </li>
 <li>
 Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.
 
 
 </li>
 </ul>
 
 Company Benefits
 
 
 
 <ul>
 <li>
 Join a family and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work.
 </li>
 <li>
 Comprehensive benefits package for full-time, permanent employees including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability, and much more!
 </li>
 <li>
 Paid parental leave
 </li>
 <li>
 401k savings plan with up to a 4% company match
 </li>
 <li>
 Employee Stock Purchase Plan
 </li>
 <li>
 Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.
 </li>
 <li>
 Opportunity for growth and advancement
 </li>
 <li>
 Paid training program and continuous training sessions throughout the year on various topics
 </li>
 <li>
 Generous paid time off and paid sick time
 </li>
 <li>
 Community involvement opportunities
 
 
 </li>
 </ul>
 Shore United Bank is a full-service financial institution with a rich history dating back to 1876. In excess of $6 billion in assets, we offer innovative financial services delivered with the personal touch you expect. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you. In addition to banking, we offer trust and wealth management services through Wye Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.
 
 
 
 Shore United Bank is an Affirmative Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.
 
</div>

Bank Teller

First Federal Bank

First Federal Bank is looking to welcome a bank teller to our Charlotte office, located in the Historic Charlotte Square. This position is full time, in person. For questions, please contact the Human Resources Department at (615) 446-2822MAJOR FUNCTION:Performs customer service transactions and makes sales referrals of bank services to support the effective operation of a branch bank.PRINCIPAL ACCOUNTABILITIES:Cultivates customer service by handling all paying and receiving teller functions and customer requests.Contributes to the development of new business by identifying sales opportunities and by taking the necessary steps to sell and cross-sell.Minimizes losses to the branch bank by maintaining control over cash in the teller window and balancing cash drawer daily.Contributes to the efficient operation of the branch bank by maintaining a minimum of absences and tardy days.NATURE AND SCOPE:The teller is responsible for providing a high quality of service to customers of First Federal Bank through paying and receiving transactions. In this capacity, the incumbent is responsible for cashing and issuing checks; accepting deposits and payments on loans and bankcards; paying withdrawals from savings accounts and redeeming savings bonds. In addition, the teller supports the efficient operation of the branch by verifying and packaging currency and coin and by accurately balancing the teller window. The teller ensures that losses to the bank are minimized by keeping cash outages and cash differences low.Along with providing high quality service to customers, the teller identifies sales opportunities. Here, the incumbent is responsible for keeping informed of current bank products and services, recognizing opportunities to make sales referrals, and taking the necessary steps to refer the sale to the appropriate branch personnel.Providing accurate and responsive customer service while also making sales referrals for bank services is a major challenge to this position. The teller is responsible for maintaining the appropriate balance between processing customer transactions quickly and accurately while at the same time getting to know the customers, providing them with a high level of service, and making sales referrals for bank services. Maintaining this balance is the most difficult aspect of the job.In order to carry out the specific duties of the position, the teller operates various types of equipment. Included here are calculators, teller machines, currency counters, check writers, encoding machines, and computers. Depending on the branch, the teller should be familiar with the operation of this equipment.A final responsibility of the teller is to contribute to the efficient operation of the branch by maintaining an acceptable level of absences and by minimizing tardy days. This is important to ensure that the necessary level of customer service is available at all times.MINIMUM QUALIFICATIONS:Previous cash handling experience and good math skills.High school education or equivalent and previous teller experience.Job Type: Full-timeBenefits:<ul><li>401(k) 3% Match</li><li>AD&amp;D insurance</li><li>Bereavement leave</li><li>Dependent care reimbursement</li><li>Disability insurance</li><li>Employee assistance program</li><li>Health savings account</li><li>Opportunities for advancement</li><li>Retirement plan</li><li>Tuition reimbursement</li></ul>Work Location: In person

Golden 1 Credit Union

JOB TITLE: Member Service Specialist II
 DEPARTMENT: Branch Channel Delivery
 STATUS: Non- Exempt
 JOB CODE: 2201
 PAY SCALE: $21.50 - $21.50 Hourly
 
GENERAL DESCRIPTION: 
Provide members the highest level of service available in an efficient and courteous manner. Process monetary transactions within assigned limits, maintain accurate records and balance each day’s transactions in accordance with established policies and procedures. Proactively engage with members to identify products and services designed to assist them in achieving their financial goals. Answer questions, and direct members to appropriate department for specialized services.
 
TASKS, DUTIES, FUNCTIONS: 
1. Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
 2. Provides Golden 1 services to member, including but not limited to cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
 3. Assesses members needs while processing transactions.
 4. Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
 5. Identifies and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.
 6. Assists in the proper operation of the ATM and Teller Cash Dispenser Units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc.
 7. Assists MSS III and above with open and close responsibilities, as needed.
 8. Activates alarm.
 9. Verifies signature cards in ECM (Enterprise Content Management).
 10. Check acceptance approval within assigned limits.
 11. Ensures confidentiality of all member and credit union information.
 12. Maintains current knowledge of all Golden 1 products and services, as well as of policies and procedures for teller functions.
 13. Performs additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc...), as needed.
 14. Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to ensure members are provided with meaningful financial solutions.
 15. Mentors and advises MSSIs.
 16. Engages in consultative dialogue with members to identify current and future financial needs and documents in EnAct system.
 17. Enroll members in the different channels that Golden 1 uses: online, mobile, etc.
 18. Refer lending needs to MSS III and/or business partner.
 19. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
 
COMMUNICATION & INTERACTIONS: 
1. Interacts professionally with members.
 2. Communicates in a professional manner (proper grammar, punctuation and tone) in both written and verbal communication.
 3. Effective listener.
 4. Communicates with empathy.
 5. Associates member needs based on conversation to G1 products and services.
 6. Overcomes basic objection or resistance through conversation. Works as part of a team.
 7. Accepts constructive feedback positively and utilize it to help personal and professional development.
 8. Ability to have a consultative dialogue by asking effective questions and connecting to answer to solutions offered by G1. Communicates the ""why"", not just the ""how"" or ""what".
 9. Overcomes member objections and resistance with a calming and reassuring presence"
 
ORGANIZATIONAL CONTACTS & RELATIONSHIPS: 
1. INTERNAL: Participates in team meetings. Frequent routine verbal and written communication with the following departments: Branch Network, Home Loan Reps, IT Help Desk, Deposit Account Servicing, Financial Advisors, Member Development Officers, Call Center (MSCC), Fraud Management, MSSI Training.
 2. EXTERNAL: Frequent transaction related interactions and consultative conversations with members. May be required to sign-in outside vendors and visitors as needed.
 
QUALIFICATIONS: 
1. EDUCATION: High School or GED required.
 2. EXPERIENCE: Minimum one plus year of prior experience in a cash handling service oriented role and 6+ months as a Member Service Specialist I or teller role at Golden 1 or another financial institution preferred.
 
3. BEHAVIORS: 
<ul>
<li>Fosters a positive and engaging work environment. Treating others with courtesy and respect.</li>
<li>Inspires others through words and actions and embracing G1's mission, vision and core values.</li>
<li>Displays positive, outgoing, and empathetic attitude.</li>
<li>Punctual and reliable.</li>
<li>Results-orientated.</li>
<li>Takes on any task required to meet or exceed all team objectives.</li>
<li>Desire to take the initiative to identify, investigate and resolve member issues, including operational and support situations.</li>
<li>Willingness and flexibility in taking on new responsibilities as business requires.</li>
<li>Willingness to learn and master new and emerging banking technology.</li>
<li>Presents Golden Services (Internal/External).</li>
<li>Assumes Positive Intent in all communication.</li>
</ul>
4. KNOWLEDGE/SKILLS: 
<ul>
<li>Functional: Excellent oral and written communication skills. Advanced knowledge in the following areas: Federal Rules and Regulations as applied to credit unions, G1 products (consultative), fulfillment (with Subshares) and deposit services, employee handbook, Knowledge Base (G1 policies and procedures), cash handling, teamwork, customer service.</li>
<li>Technical: Basic knowledge in the following systems/applications: Microsoft Office (Word, Excel, Outlook and PowerPoint), eFunds, Bridger, Card @ Once, EnAct (referrals, uncovering opportunities and reviewing balances), ECM, Springboard, DSUI / TNav, Wire Exchange, SBO, HRIS (ADP), Concur, Relationship Manager.</li>
<li>Proficient adding profiles and updating tasks, activities and notes in EnAct. Proficient in Maestro.</li>
</ul>
PHYSICAL REQUIREMENTS: 
1. Prolonged standing throughout the workday. A teller stool is provided as may be needed
 2. Ability to lift up to thirty pounds.
 3. Ability to frequently move about the branch to accomplish tasks.
 4. Corrected hearing within normal range. A telephone device to enhance hearing will be provided if needed.
 5. Corrected vision in the normal range.
 6. Possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including an adding machine and typewriter, if needed.
 
LICENSES/CERTIFICATIONS: 
None
 
THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME.
 REV. 12/2/2025

Oakhurst Branch - Member Service Specialist II (Part-Time)

Texas Republic Bank

<div>
 Are you a detail-oriented individual with a passion for customer service? Here's your opportunity to join our team as a Full Time Bank Teller at Texas Republic Bank in Celina, TX. As a Bank Teller, you will have the chance to interact with customers daily, assist them with their banking needs, and provide top-notch service. This position is perfect for those who thrive in a fast-paced environment and enjoy working with people. Your contribution will directly impact the success of our branch, and you'll have the chance to grow your career in the banking industry.
 
 
 Join us and be part of a dynamic team dedicated to helping our community thrive. You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, and Paid Time Off.
 
 
 
 Are you excited about this Bank Teller job?
 
 
 
 As a new Bank Teller at Texas Republic Bank, you can expect to greet customers with a friendly smile, assist them with their transactions, and provide information on our banking products and services. You will be responsible for accurately processing deposits, withdrawals, and payments, as well as balancing cash drawers at the end of each day. This role will require attention to detail, excellent communication skills, and the ability to handle multiple tasks efficiently. Your typical schedule will be Monday to Friday, from 8am to 5pm, with occasional opportunities for overtime based on business needs. Join our team and embark on a rewarding career in the banking industry.
 
 
 
 Requirements For This Bank Teller Job
 
 
 
 To excel as a Bank Teller at Texas Republic Bank, you should possess strong customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment. Excellent communication and interpersonal skills are essential for building relationships with customers and coworkers. Proficiency in basic math and computer skills is important for accurately processing transactions and using banking software. Prior experience in a cash-handling or customer service role is beneficial and preferred.
 
 
 Familiarity with Microsoft Office applications such as Word and Excel is a plus. Join our team and leverage your skills to deliver exceptional service to our customers.
 
 
 Salary: $16 - $20 per hour
 
 
 
 
 Job Posted by ApplicantPro
 
 
</div>

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