teller manager

Community Credit Union of Florida

<div><p>The primary function of this position is to assist Community Credit Union of Florida<b> </b>in living out our Mission, &ldquo;<b><i>Always improve the financial well-being of our members and make a positive difference in the communities we serve</i></b>.&rdquo; One of the primary means of achieving this end is to build a highly effective team and develop each employee to their full potential through coaching and leadership. Responsible for ensuring that outstanding service is delivered to both internal and external members. A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution. The Teller Manager is responsible for supporting the Branch Manager by ensuring teller operational activities run smoothly and efficiently. The incumbent provides leadership, training, and supervision to teller staff; promotes business for the credit union by maintaining good customer relations, and refers members to appropriate personnel for services. The Teller Manager assists in attaining established credit union and branch goals through active participation in quality of service management and other branch initiatives; assumes responsibility and is accountable for adherence to credit union policies and procedures. May perform moderate managerial duties in the absence of the Branch Manager.</p><p>
Community Credit Union of Florida is an equal opportunity employer (EEO) and supports a drug-free workplace.</p><h1 class="jobSectionHeader"><b>
ESSENTIAL DUTIES</b></h1><ul><li>
Demonstrates enthusiastic support of corporate mission, core values, and long-term objectives by performing job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards, and our work procedures while possessing adequate product knowledge as measured by the annual product knowledge assessment.</li><li>
Delivers service to both internal and external members that is in alignment with the credit union&rsquo;s Service Promises and meets all established service goals.</li><li>
Abides by CCU&rsquo;s Service Promises when helping a member or co-worker to ensure timely responsiveness to the individual&rsquo;s needs. Promotes teamwork, respects opinions, abilities, and contributions of others, and conveys a willingness to assist and cooperate with others for the benefit of the organization.</li><li>
Assists in attaining established departmental goals and adheres to all credit union standard operating policies and procedures, as well as state and federal regulations and guidelines.</li><li>
Manages direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including hiring, directing job assignments, setting performance expectations, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, service standards, policies, and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate.</li><li>
Resolves balancing errors and addresses outage problems in a timely fashion. Analyzes daily receipts and assists tellers with detecting and balancing errors. Verifies vault cash and places cash orders. Completes periodic audits of all teller functions. Also responsible for monthly branch audits, logs, etc.</li><li>
Assists with telephone support by responding to member inquiries and problems in a professional, timely manner; follows up on inquiries with informational materials and/or phone contact; investigates and corrects errors and resolves problems or other issues; helps members to utilize electronic delivery channels for convenience.</li><li>
Provides consistent quality service and projects a positive image of the credit union to internal and external members. Assists as needed in teller activities based on branch needs and coaches tellers to achieve individual sales and appropriate member view scores based on service each month.</li><li>
Responsible for maintaining a thorough knowledge of credit union membership, dividend rates, interest rates, products, services, and the required document disclosures to ensure compliance with current regulations.</li><li>
Maintains ongoing communications with immediate supervisor; relates pertinent problems, irregularities, new developments, changes, and other important information within the area of responsibility. Provides input and evaluates daily practices and procedures; makes recommendations for changes or modifications for more efficient operations.</li><li>
Ensures maximum security is maintained regarding cash, operating procedures, and other valuables; performs security audits and maintains dual-controls as required; conducts unannounced audits of all branch cash funds and cash limits; ensures the branch complies with established credit union policies, procedures, and state and federal regulations.</li><li>
Creates, develops, and implements new procedures to support policy and product changes that ensure smooth implementation.</li><li>
Attends training sessions and meetings as required.</li><li>
Follows policy and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD) daily to ensure compliance with current regulations.</li><li>
Performs other related duties as assigned and special projects as assigned.</li></ul><h1 class="jobSectionHeader"><b>
ENVIRONMENT AND PHYSICAL ACTIVITY</b></h1><p>
The environment for this position is an open, non-confined office-type setting that is clean and comfortable, where the incumbent is free to move about at will. It may include some minor annoyances such as noise, odors, and drafts.</p><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>
While performing the duties of this job, the employee is frequently required to spend time writing, typing, speaking, listening, lifting (up to 50 pounds), carrying, seeing (such as close, color and peripheral vision, depth perception, and adjusted focus), standing for long periods of time (up to 8 hours), pulling, walking, standing, squatting, kneeling and reaching.</p><p>
The incumbent for this position may operate any or all of the following: telephone, copy and fax machines, calculator, computer terminal, personal computer, and related printers.</p><h1 class="jobSectionHeader"><b>
MENTAL DEMANDS</b></h1><p>
The incumbent in this position must be able to: read and interpret documents or instruments, perform highly detailed work, assist or guide problem solving, resolve employee issues, perform mathematical functions, conduct meetings and presentations, prepare written communication, perform analytical reasoning, withstand stress, handle multiple, concurrent tasks, and constant interruptions. Possess excellent member contact and verbal and written communication skills.</p><h1 class="jobSectionHeader"><b>
POSITION REQUIREMENTS</b></h1><p>
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.</p><ul><li>
Associate&rsquo;s degree (AA) from college; or two (2) to five (5) years related experience and/or training; or the equivalent combination of education and experience. Work-related experience should consist of financial institution operations and teller functions, exceptional customer service, and a sales background. Educational experience, through in-house training sessions, formal school, or financial industry-related curriculum, should be business or financial industry-related.</li><li>
Intermediate experience and knowledge of teller activities, terminology, products, and services; and knowledge of related state and federal compliance regulations and operational policies.</li><li>
Intermediate skills in personal computer operation; word processing, spreadsheet, and software programs. Intermediate typing skills to meet the production needs of the position.</li><li>
Basic math skills; calculate interest and balance accounts; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; count currency, coin, and negotiable instruments promptly.</li><li>
Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to members and employees.</li><li>
Effective organizational and time management skills, with the ability to multitask and the ability to provide leadership, supervision, and training using positive supervisory techniques to ensure maximum productivity; demonstrated ability in organization and delegation skills. Ability to work with moderate supervision and inspection of work while performing duties, and be a strong team player.</li><li>
Ability to handle simple problems in nature requiring some analysis or research to determine the best solution.</li></ul><p>
The incumbent must be able to perform this position safely, without endangering the health or safety of the individual or others.</p><p>
Management reserves the right to change this position description at any time according to business needs.</p></div><p></p>

Teller Manager

First Citizens Bank

<div>Overview:
<div>
Are you a people person? Be a First Citizens person. Join our branch team and make a difference.</div><div></div><div><br>
As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.</div><div></div><div><br>
A successful candidate will demonstrate:</div><div></div><div><b><br>
Management Skills</b>: Capable of managing and developing members on a team to ensure operational soundness</div><div><b>
Customer Service Skills:</b> Demonstrates professionalism and empathy in customer interactions</div><div><b>
Adaptability: </b>Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team</div><div><b>
Teamwork</b>: Strives to build strong working relationships with those on their team as well as cross-functional relationships</div><div><b>
Flexibility</b>: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks</div><div><b>
Influence: </b>Capable of building rapport with different personalities to drive positive results</div><div><b>
Agility</b>: Able to process information and move quickly through problem resolution</div><div><b>
Communication Skills - Interpersonal</b>: Comfortable and confident with proactively engaging in conversation with different audiences</div>
Responsibilities:
<ul><li>Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.</li><li>
Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.</li><li>
Team Leadership - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Leverages the expertise of Bank partners, other managers, and team to accomplish business goals.</li></ul>
Qualifications:
<div>
Bachelor's Degree and 1 years of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management</div><div></div><div><br>
Preferred Area of Experience: Management or supervisory experience</div><div></div><div><br>
Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations Management</div><div></div><div><br>
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.</div></div>

Operations Services Supervisor (Teller Manager)

<div>Overview:
<div>
At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.</div><div></div><div><br>
As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. This position processes teller transactions and other customer service requests, and facilitates customer awareness and education of bank capabilities, tools and resources. It is responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.</div><div></div><div><b><br>
A successful candidate will demonstrate:
</b></div><ul><li><b>Management Skills</b>: Capable of managing and developing members on a team to ensure operational soundness</li><li><b>
Customer Service Skills</b>: Demonstrates professionalism and empathy in customer interactions</li><li><b>
Adaptability</b>: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team</li><li><b>
Teamwork</b>: Strives to build strong working relationships with those on their team as well as cross-functional relationships</li><li><b>
Influence</b>: Capable of building rapport with different personalities to drive positive results</li><li><b>
Sales Skills</b>: Ability to support team with client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist</li><li><b>
Communication Skills - Interpersonal</b>: Comfortable and confident with proactively engaging in conversation with different audiences</li></ul>
Responsibilities:
<ul><li><b>Team Management</b> - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Regularly and proactively leverage the expertise of bank partners, other managers or team</li><li><b>
Service Standards</b> - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.</li><li><b>
Operations and Administration</b> - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.</li></ul>
Qualifications:
<ul><li><b>Basic Qualifications</b>:<ul><li>
Bachelor's Degree and 1 year of experience in financial services, customer service, bank operations, or branch operations management OR</li>
High School Diploma or GED and 5 years of experience in financial services, customer service, bank operations, or branch operations management<br>
<li>
</li></ul></li><li><b>
Additional Required Skills and Experiences</b>:<ul><li><b>
❗ MUST HAVE: 1+ years of recent experience in Retail Bank operations</b></li><li>
1+ years of recent cash-handling experience ($USD)</li><li>
Comfortability with engaging in sales conversations with current and prospective clients<br>
</li></ul></li><li><b>
Preferred Skills and Experiences:</b><ul><li>
Financial literacy</li><li>
Knowledge of retail banking products and services</li></ul></li></ul><p></p><div><i><br>
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits #LI-KL1</i></div></div><div></div>

OceanFirst Bank

<div><p>OceanFirst Bank is seeking a new Head Teller at our Cape May Court House, NJ branch! Upon hire, all retail staff will participate in a 2-week personalized and interactive training experience.</p>
<p>
At OceanFirst Bank, each one of our employees plays an important role in fulfilling the mission and taking responsibility to execute daily tasks in alignment with our core values. Together we foster an environment of respect, and professionalism that makes OceanFirst a great place to work and do business.</p>
<p>
Great benefits include: professional growth opportunities, employee perks &amp; discount programs, tuition assistance program, incentive compensation program, company holidays and paid time off, use of the on-site fitness facilities at Red Bank and Toms River headquarter offices, and more! Apply today to #BecomeOceanFirst and make an impact in the local community!</p>
<div>
</div><div><b>About the Role</b><br>
Provides extraordinary customer care to internal and external customers. Oversees the daily operation of the teller area. In the absence of both the Branch Manager and/or Branch Supervisor, directs other branch personnel.</div>
<div></div><div><b>What You Will Do</b></div>
<ul><li>Provides operational supervision and scheduling of teller staff. Ensure adequate lobby and drive-up coverage.</li></ul>
<ul><li>Provides ongoing product training; assists with enhancing teller cross-selling and follow-up techniques.</li></ul>
<ul><li>Meet and exceed sales and referral goals annually.</li></ul>
<ul><li>Knowledgeable in all relevant policies and procedures, especially BSA and those regarding cash handling.</li></ul>
<ul><li>Manages the sales effort of the tellers.</li></ul>
<ul><li>Identifies and refers potential investment clients to the appropriate source.</li></ul>
<ul><li>Ensures adequacy of branch cash and orders accordingly.</li></ul>
<ul><li>Maintains control and balancing of personal cash drawer.</li></ul>
<ul><li>Reconciles branch ATM daily.</li></ul>
<ul><li>Performs monthly cash counts on each teller, branch cash vault.</li></ul>
<ul><li>Monitors branch video surveillance equipment.</li></ul>
<ul><li>Oversees Branch Personal Teller Machine proof and control, if applicable.</li></ul>
<ul><li>Researches and processes credit and debit advises received from correspondent Bank.</li></ul>
<ul><li>Maintains appropriate control and levels of the Branch Money Order and Teller Check inventory.</li></ul>
<ul><li>Services as Branch Supervisor if designated by management.</li></ul>
<ul><li>Participates in outbound calling efforts and is proficient in the migration of customers to the Bank's digital channels.</li></ul>
<ul><li>Partners with Branch Manager and/or Branch Supervisor to complete end of day tasks and responsibilities.</li></ul>
<ul><li>Ensures compliance with all regulations governing the banking industry, as well as employment and labor laws, agency guidelines and organization policies.</li></ul>
<ul><li>Manages the compliance requirements for the Retail Branch to ensure files are maintained in accordance with regulations.</li></ul>
<ul><li>Ensures that all staff members meet compliance and disclosure requirements and are cross trained in all.</li></ul>
Requirements:
<div><b>What We Expect of You</b></div>
<ul><li>Excellent sales, service, interpersonal and communication skills, with the ability to focus on customer needs promptly in a courteous and professional manner.</li>
<li>Working knowledge of bank products and services, or ability to be trained and quickly learn the products and services.</li>
<li>Strong basic math ability.</li>
<li>Must be detail oriented and highly accurate with the ability to multi-task.</li>
<li>Computer literacy, basic data entry skills, general knowledge of standard office equipment (e.g. adding machines, calculators, PC) and ATM/ITM's required.</li>
<li>Must be able to work flexible schedules in accordance with the needs of the branch.</li>
</ul><div><b>Your Qualifications</b></div>
<ul><li>High School Diploma, or the equivalent required.</li>
<li>Three years of prior teller experience and one year of supervisory experience.<br>
Internal and External Contacts</li>
<li>Daily contact with customers and department staff; recurrent divisional and inter-divisional contact.</li>
<li>Occasional contact with equipment vendors.</li>
</ul><div><b>Working Conditions/Physical Requirements</b></div>
<div>Remain in a stationary position for extended periods of time. Ability to communicate in order to exchange information with individual customers. Ability to travel throughout the company footprint if required. Ability to navigate throughout the branch to facilitate customer requests and meet operational standards. Ability to operate a computer, phone and operationally essential equipment as required. Ability to handle money and position self to transport coin bags and boxes.</div></div>

Head Teller

United Community Bank

<div>Overview:
<div><b>
United Community</b> is seeking a <b>Head Teller</b> to join our team. As the Head Teller, you will utilize your strong attention to detail while being responsible for managing the daily operations of the teller line, ensuring that all transactions are processed accurately and efficiently. You will also be responsible for supervising and training tellers, as well as providing exceptional customer service to our clients. Your attention to detail and ability to multitask will be essential in this role</div><br>
<div></div>
What You&rsquo;ll Do:
<ul><li>Manage the daily operations of the teller line, including processing transactions and balancing the vault</li><li>
Supervise and train tellers to ensure that they are providing exceptional customer service and following all policies and procedures</li><li>
Assist customers with account inquiries, deposits, withdrawals, and other transactions</li><li>
Identify opportunities to cross-sell bank products and services to customers</li><li>
Ensure that all teller transactions are processed accurately and efficiently</li></ul><br>
<div></div>
Requirements For Success:
<ul><li>3+ years of previous banking experience in teller related function, including formal teller training</li><li>
Strong attention to detail and ability to multitask</li><li>
Excellent verbal and written interpersonal communication skills</li></ul>
Conditions of Employment:
<ul><li>Must be able to pass a criminal background &amp; credit check</li><li>
This is a full-time, non-remote position</li></ul><div><b>
FLSA Status:</b></div><ul><li>
Non-exempt</li></ul><div><b>
Ready to take your career to the next level? Apply now and become a vital part of our team!</b></div><div></div><div><br>
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.</div><div></div><div><br>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>
Pay Range: USD $18.00 - USD $25.00 /Hr.</div>

SOUTHERN BANK

<p></p><div><div><b>Position: Teller I
</b></div><div><b>Reports To: Teller Supervisor/Branch Operations Manager/Branch Manager/City Executive</b></div><div><b>
Indirectly Reports To: Area Operations Manager/City Executive</b></div><div><b>
Reports To This Position: None</b></div><div><b>
FLSA Status: Non-Exempt</b></div><div></div><div><b><br>
Role Summary:</b><b><br>
</b></div><p></p><br>
<div>Perform paying and receiving function for Bank clients according to Southern Bank service standards, while meeting or exceeding Bank transaction standards, procedures and policy guidelines. Also responsible for identifying customer need opportunities for Bank service offerings, and referring clients to appropriate specialist personnel.</div><div></div><div><br>
</div><div><b>Specific Job Functions (Duties/Responsibilities)</b><b>:</b></div><br>
<div></div><ul><li><ul><li>
Manage paying and receiving function per Bank policy and assigned limits. Accept deposits, loan payments, process negotiable items of various types, and disburse funds from accounts.</li><li>
Represent Bank to customers and non-customers in a friendly, courteous and professional manner, and provide prompt, efficient and accurate service.</li><li>
Possess conversational knowledge of all Bank services and products. Able to identify and discuss product or service opportunities/needs with customers, and refer to appropriate personnel.</li><li>
Stay current on policy and procedural issues and adhere to Bank policy for all transactions and/or seek appropriate approval for any exceptions.</li><li>
Manage and maintain Bank security, cash controls and cash level limits per Bank policy. Review negotiable items for counterfeit/fraud. Verify coin and currency for distribution.</li><li>
May issue Cashier&rsquo;s Checks, Gift cards, or process stop payments or Cash Advances.</li><li>
May contact other departments/branches for information to help customers.</li><li>
May process night deposit bags, maintain ATM, and other related paying and receiving duties, in addition to managing personal teller window.</li></ul></li></ul><div></div><div><b><br>
JOB REQUIREMENTS:</b></div><div></div><div><b><br>
Knowledge/Skills/Abilities Required</b><b>:</b></div><br>
<div></div><ul><li>
Knowledgeable and proficient in paying and receiving role.</li><li>
Ability to identify and process paying and receiving transactions per Southern Bank policy.</li><li>
Knowledge of all Southern Bank deposit, checking, and consumer products.</li><li>
Working knowledge of all role appropriate regulations and policies.</li><li>
Referral and Customer Service Skills - knowledge of Bank products and services, sufficient to identify and discuss customer and prospect needs, and/or refer qualified business opportunities.</li><li>
Ability to perform basic math and operate Bank&rsquo;s teller platform program.</li><li>
Ability to work in a high speed environment while concentrating on transaction details.</li><li>
Ability to work and get along well with others. Ability to remain calm and pleasant at all times, and if possible be a calming influence.</li><li>
Focus/desire to provide excellent customer service.</li><li>
Ability to adhere to procedures and policies to ensure operational efficiency and regulatory compliance.</li><li>
Good role model - exhibit personal financial responsibility.</li><li>
Present a professional, business-like manner and appearance.</li><li>
Ability to stand at teller window, converse with customers, manage paper items accepted and disbursed and move/retrieve coin and currency between teller window and vault.</li></ul><div></div><div><b><br>
Education/Experience Requirements</b><b>:</b></div><br>
<div></div><ul><li>
High School degree or GED.</li><li>
Six months previous cash handling experience required.</li><li>
Proven ability to be both personable and detailed.</li><li>
Capable user of Southern Bank computer systems and technology.</li></ul></div>

Teller I

Prosperity Bank

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><b>External Applicants: Please apply through Prosperity Bank's Career Center at </b>https://www.prosperitybankusa.com/Careers<b>.</b><b> Applying through any other source may prevent Prosperity from receiving your application. </b><b>Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. </b><b>Prosperity Bank is an Equal Opportunity Employer.</b></div><div><div><div><br>
<div><div>
<b>POSITION PURPOSE</b><br>
Responsible for implementing existing policies, procedures, and systems involving cashiering operations and customer service functions. Coordinates, directs, and assigns work. Responsible for smooth flow of Teller lines, adequate window coverage, and general training. Oversees provision of a full range of services (including phone and mail) to customers and prospective customers. Ensures that customers are promptly and professionally served.<p></p><p><b><br>
ESSENTIAL FUNCTIONS AND BASIC DUTIES</b></p><p><b>
Assumes responsibility for ensuring and performing efficient, effective, and professional Teller operations.</b></p><ul><li>
Ensures that all Teller functions are correctly performed and are in accordance with established polices and standards. Ensures that all security procedures are followed.</li><li>
Coordinates Teller operations by assisting in assigning work and distributing workflow.</li><li>
Answers Teller&rsquo;s questions, solves problems, and assists with complex transactions and sensitive customer relations problems. Explains policies and procedures to customers. Makes judgments for Tellers (within limits of authority) pertaining to cashing and/or accepting checks or drafts.</li><li>
Investigates Teller out-of-balance conditions and institutes corrective procedures. Assists in finding balancing errors. Ensures that each Teller balances at the end of each day and that all monies are secured in accordance with established procedures.</li><li>
Performs Teller paying and receiving functions as required. Receives deposits and loan payments. Prepares proper receipts.</li><li>
Maintains an inventory of cashier's checks, money orders, receipts, travelers checks, and other negotiable items for use in the Teller area</li><li>
Experienced in Windows and Excel spreadsheet applications.</li><li>
Monitors needs of New Accounts and provides back up as necessary</li></ul><p><b>
Assumes responsibility for ensuring and effectively performing customer service functions.</b></p><ul><li>
Ensures that customer service functions are performed in accordance with established policies and standards.</li><li>
Resolves customers&rsquo; requests, problems, and questions promptly or refers appropriately.</li><li>
Presents and explains Bank services and products to customers and assists in meeting their financial needs. Answers questions and solves problems for customers by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.</li><li>
Receives and directs customers and telephone calls. Responds to inquiries and questions if possible or directs them as necessary. Records and relays messages.</li><li>
Performs file maintenance and account changes as needed.</li><li>
Keeps customers informed of Bank services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.</li><li>
Maintains and projects the Bank's professional reputation. Maintains privacy of customer account information.</li><li>
Actively cross sells Bank products and services.</li></ul><p><b>
Effectively supervises area personnel, ensuring optimal performance.</b></p><ul><li>
Provides leadership to personnel through effective objective setting, delegation, and communication.</li><li>
Ensures that personnel are well trained, effective, and optimally used. Provides instruction regarding policy, procedure, and service and product offerings. Assists new employees.</li><li>
Provides personnel with sales training according to Prosperity&rsquo;s sales philosophy</li><li>
Monitors tellers to insure compliance with policy, procedures and sales culture</li><li>
Tracks individual employee progress and assists with performance appraisals as required. Provides support and suggestions for employee improvement.</li><li>
Assists and supports personnel as needed.</li><li>
Assume the management role in the absence of the lobby manager.</li></ul><p>
 <b>Assumes responsibility for establishing and maintaining effective communication and coordination with branch and area personnel and with management.</b></p><ul><li>
Coordinates Teller duties and responsibilities with related functions within and outside of the branch.</li><li>
Keeps management informed of area activities and of any significant problems. Provides suggestions for improved service.</li><li>
Completes required reports and related documents promptly and accurately.</li><li>
Attends meetings as required.</li></ul><p>
 <b>Assumes responsibility for related duties as required or assigned.</b></p><ul><li>
Ensures that work areas and equipment are clean and well maintained.</li><li>
Performs procedures for opening and closing of operations, including vault, alarm, and door duties.</li><li>
Replaces Tellers as needed.</li><li>
Performs related clerical functions as required.</li></ul><p><b>
PERFORMANCE MEASUREMENTS</b></p><p>
1. Teller functions are efficiently, accurately, and effectively performed in accordance with established policies and standards.
<br>
2. Security procedures are understood and adhered to by all Tellers.<br>
3. Monies are balanced and any discrepancies promptly resolved.<br>
4. Tellers are appropriately directed, assisted, and supported.<br>
5. Good business relations exist with customers. Customers' problems or questions are courteously and promptly resolved.<br>
6.Good working relationships and coordination exist with area personnel and with management. Management is appropriately informed of area activities.<br>
7. Required reports and records are accurate, complete, and timely.<br>
8. The Bank&rsquo;s professional reputation is maintained and conveyed.<br>
9.Transaction levels, balancing, errors, etc. are in line with Bank standards.</p><div><b>
QUALIFICATIONS</b></div><div></div><div><b><br>
EDUCATION/CERTIFICATION: </b>High school graduate or equivalent.</div><div><b>
REQUIRED KNOWLEDGE:</b></div><div>
A thorough knowledge of Teller operations and procedures.</div><div>
Good understanding of Bank operations</div><div>
Understanding of Bank philosophy.</div><div>
Knowledge of basic accounting.</div><div><b>
REQUIREMENTS:
</b></div><div>Minimum of 2.5 years successful Teller experience</div><div>
Same requirements as a Teller III</div><div>
Facilitates GS3 (Gold Star Sales and Service) program for Tellers on team, if applicable to Banking Center</div><div>
Completes Teller Performance Score Cards, if applicable to Banking Center</div><div>
Completes Teller Assessments</div><div>
Assists with operational audits</div><div>
Any other items deemed necessary by Banking Center Manager or Banking Center Area Manager</div><div></div><div><b><br>
REQUIRED KNOWLEDGE</b></div><div><b>
PROFICIENCIES:</b></div><div>
All aspects of the Teller line</div><div>
General New Account knowledge and Online Banking</div><div>
Ability to help customers with Teller and Personal Banker duties.</div><div>
Assist the Banking Center Manager with ongoing development and coaching of the Teller Team</div><div>
Assists other tellers with Operations and Procedures to maintain a high level of proficiency with all work on the Teller line.</div><div>
Maintains all retention and logs to the standard of the bank.</div><div><b>
ENHANCED KNOWLEDGE:</b></div><div>
All aspects of Personal Banker position with intention of becoming a Personal Banker</div><div>
All aspects of the branch with the intention of becoming a Banking Center Manager</div><div>
Continued training to maintain an up-to-date knowledge of banking procedures and compliance.</div><div><b>
SKILLS/ABILITIES:</b><b>
</b></div><div>Excellent communication and leadership skills.</div><div>
Supervisory and training abilities.</div><div>
Uses good judgement for sound decisions.</div><div>
Professional appearance, dress, and attitude.</div><div>
Solid math skills.</div><div>
Ability to operate related computer software, and business equipment including 10- key, money counters, and telephone.</div><div></div><div><b><br>
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION</b></div><div><b>
TALKING: </b>Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.</div><div><b>
AVERAGE HEARING: </b>Able to hear average or normal conversations and receive ordinary information.</div><div><b>
REPETITIVE MOTION: </b>Movements frequently and regularly required using the wrists, hands, and/or fingers.</div><div><b>
FINGER DEXTERITY:</b> Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.</div><div><b>
AVERAGE VISUAL ABILITIES:</b><b> </b>Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.</div><div><b>
PHYSICAL STRENGTH: </b>Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)</div><div></div><div><b><br>
WORKING CONDITIONS</b></div><div><b>
NONE: </b>No hazardous or significantly unpleasant conditions (such as in a typical office).</div><div></div><div><b><br>
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION</b></div><div><b>
REASONING ABILITY:</b> Ability to deal with a variety of variables under only limited standardization. Able to interpret various instructions.</div><div><b>
MATHEMATICS ABILITY: </b>Ability to perform basic math skills, use decimals to compute ratios and precents, and to draw and interpret graphs.</div><div><b>
LANGUAGE ABILITY:</b> Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.</div><div>
Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.</div><div>
Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br>
<p></p>
Hours: Monday - Friday Monday - Friday 7:30 AM - 4:30 PM.
<br>
40 hours per week</div>

Teller Supervisor (Full Time) - Early

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