tenant relations coordinator

ivy nest apartments

Apartment Rental CoordinatorIvy Nest Apartments LLC &ndash; Doha, QatarPosition SummaryThe Apartment Rental Coordinator is responsible for managing the end-to-end rental process for residential units at Ivy Nest Apartments LLC in Doha. This role ensures high occupancy rates, smooth tenant onboarding, excellent customer service, and efficient coordination between tenants, maintenance teams, and management.Key ResponsibilitiesLeasing &amp; Tenant Acquisition<ul><li>Handle inquiries from prospective tenants and provide detailed information about available apartments.</li><li>Conduct property viewings and showcase unit features and amenities.</li><li>Prepare and process lease agreements in accordance with company policies and Qatari rental regulations.</li><li>Maintain accurate records of applications, leases, and tenant documentation.</li></ul>Tenant Relations &amp; Support<ul><li>Serve as the primary point of contact for tenants regarding rental issues, concerns, and requests.</li><li>Ensure timely resolution of tenant complaints in coordination with maintenance and operations teams.</li><li>Foster positive tenant relationships to support renewals and long-term occupancy.</li></ul>Property Management Coordination<ul><li>Coordinate apartment readiness before move-in, including inspections and cleaning schedules.</li><li>Liaise with maintenance staff to ensure timely repairs and upkeep of units.</li><li>Monitor occupancy status and report vacancies to management.</li></ul>Administrative Duties<ul><li>Maintain updated tenant databases and rental tracking systems.</li><li>Process rental payments, deposits, renewals, and move-out settlements.</li><li>Prepare regular reports on occupancy rates, rental income, and leasing activity.</li></ul>Marketing Support<ul><li>Assist in listing available units on rental platforms and social media channels.</li><li>Support promotional campaigns to attract new tenants.</li><li>Gather market feedback to improve leasing strategies.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Business Administration, Real Estate, or related field preferred.</li><li>1&ndash;3 years of experience in property management, real estate leasing, or customer service.</li><li>Strong communication and negotiation skills.</li><li>Excellent organizational and multitasking abilities.</li><li>Proficiency in MS Office and property management software (if applicable).</li><li>Knowledge of Qatar rental market practices is an advantage.</li><li>Fluency in English required; Arabic is a plus.</li></ul>Key Attributes<ul><li>Customer-focused and service-oriented mindset</li><li>Professional and approachable demeanor</li><li>Problem-solving ability under pressure</li><li>High attention to detail and accuracy</li><li>Ability to work independently and in a team</li></ul>Job Type: Full-timeWork Location: In person

Apartment Rental Coordinator

Savills

<div>We are looking for a conscientious and driven Tenants Relations Manager to join our thriving Property Management team. Flexibility and a positive, proactive attitude are vital. As a Tenant Relations Manager, you will be expected to handle the requests, queries, and complaints of all tenants. Your professional demeanor, customer service skills, attention to detail, and overall work ethic and efficiency will be key to your success and growth within Savills Egypt, as well as to the success of the Property Management department. 
Savills is a globally recognised real estate brand and offers excellent opportunities for growth and development. We are seeking a motivated and professional individual who is eager to benefit from the support and experience the brand can offer.
Key Responsibilities<ul><li>
Communicate tenant queries, complaints, and issues with the concerned team(s) in order to fix and ensure proper feedback, updates, and response have been communicated with tenant as necessary.</li><li>
Ensure all tenants are aligned and comply with policies and regulations defined in the Tenant Handbook, Administer Tenant Issue and Complaints Resolution process.</li><li>
Partner with and liaise between tenants and various Real Estate teams including Marketing, Operations, Security, Facility Management, Hard Services, Health &amp; Safety, Finance, Legal, Retail Design &amp; Delivery; to agree and deliver business specific projects.</li><li>
Responsible for managing a portfolio of tenants during their tenancy. including developing and managing effective relationships across tenants, the property management team, customers, and cross-functional staff.</li><li>
Ultimately build relationships to ensure the successful delivery of the short-, medium- and long-term expectations of the company and landlord whilst implementing strategies to advance retailers revenue, profitability, operations, and sustainability.</li><li>
Work with the marketing team to implement and communicate plaza and retailer campaigns and communicate initiatives to tenants.</li><li>
Collect Tenant&rsquo;s Monthly and annual audited sales reports.</li><li>
Establish leasing objectives for potential vacancies or new retail units for the relevant assets.</li><li>
Ensure that all leasing enquiries are serviced promptly and professionally, arranging site visits for potential, suitable Tenants.</li><li>
Undertake initial negotiations with prospective Tenants, for presentation to the Leasing Committee for final selection and then finalizing the deal with the agreed brand or concept in line with the approved budgeted revenue.</li><li>
Maintain occupancy levels and revenue levels in property, renewing lease expiries that are due, in line with the agreed leasing strategy for the relevant asset.</li><li>
Identify any potential problem tenancies or vacancies in advance where possible, through sales data/operations feedback and formulating a replacement strategy for implementation.</li></ul>
Skills, Knowledge and Experience<ul><li>
Bachelor&rsquo;s degree in Real Estate, Property Management, Business Administration, or related field.</li><li>
4-6 years in tenant relations management, property management, or leasing within retail or commercial real estate.</li><li>
Strong interpersonal and communication skills, with the ability to engage effectively with tenants, stakeholders, and cross-functional teams.</li><li>
Problem-solving abilities to manage tenant queries and issues efficiently and diplomatically.</li><li>
Organizational and project management skills, with an emphasis on managing multiple tenants and projects simultaneously.</li><li>
Analytical skills to interpret sales reports, occupancy levels, and leasing data to inform strategy.</li><li>
Negotiation skills for effective leasing discussions and renewals, balancing tenant and business needs.</li></ul></div>

Tenant Relations Manager

Rob Brooks Realty

The Property Manager Maintenance Coordinator ensures each home remains in the best possible condition by managing all facets of properties upkeep. Applicant must have character traits of motivation, discipline, and gets joy from helping others. Being a great communicator, comfortable using software, able to organize tasks and time, forgiving and grateful, enjoys details, checklists and systems are important. Knowledge of home upkeep and experience contracting vendors are helpful. We will train all skills needed. We all work as independent contractors. The property manager pays for their own insurance and there are no other benefits. The property manager may keep whatever hours they want as long as the job description expectations are met, although we recommend taking Sunday off and usually work on Saturday only a few hours. The hours needed to complete the items of that week may vary between 20 and 40 hours. Typical day may include resolving tenant repair concerns and managing vendors for repair and payment, verifying the work was done well, and communicating with property owners about the repairs. .Sometimes owners or tenants are upset about the needed repair and they need the understanding that comes with good customer service. The ability to complete various tasks in order of priority and quickly is important. This will occasionally require driving in the areas of Escambia, Santa Rosa, Okaloosa and Walton counties so reliable transportation is required. Income should increase as growth occurs and responsibilities expand. Our company values are honesty, diligence, love, &amp; joy. A diligent person with a passion for helping others and making sure things are done right should do well.Office Locations700 S Palafox St, Pensacola FL 32502 and 201 SE Miracle Strip Parkway, Fort Walton Beach FL 32548, although 80% of the work of this position can be done from home.Qualifications and SkillsGreat customer service ability, experience, and desire is a must. Experience in industry not necessary, although experience in working effectively very important. Any adult age can qualify, applicant must have terrific values, detail oriented and loves working with people. Actual technical skills can be trained.BenefitsNo benefits as this is an independent contractor position and mileage is not covered.Job Type: Full-timePay: $28,000.00 - $32,000.00 per yearExperience:<ul><li>Customer service: 1 year (Required)</li></ul>License/Certification:<ul><li>Real Estate License (Preferred)</li></ul>Work Location: Hybrid remote in Navarre, FL 32566

Property Manager Maintenance Coordinator

Dollar Car Rental - AAA Group

Role overview: The Lease Coordinator is responsible for managing day-to-day service operations and customer coordination for leased vehicles. This role serves as a key point of contact between customers, internal teams, and external service providers to ensure timely service bookings, breakdown handling, vehicle availability, and accurate reporting. The Service Coordinator plays a critical role in maintaining service quality, minimizing vehicle downtime, and supporting smooth fleet operations.Key Responsibilities: Daily Responsibilities:<ul><li>Attend to calls, emails, and WhatsApp communications from lease customers and address service-related inquiries and complaints.</li></ul><ul><li>Create service bookings and follow-up to ensure timely completion.</li></ul><ul><li>Arrange schedules for vehicle breakdowns and replacements.</li></ul><ul><li>Prepare and circulate daily reports for LCI, AGM, and REG.</li></ul><ul><li>Prepare daily vehicle location status reports for CRC, DIP, LRC, and TWA.</li></ul><ul><li>Coordinate with the Traffic team to issue NOCs upon customer request.</li></ul><ul><li>Coordinate with Sales and customers to confirm damage estimations.</li></ul><ul><li>Post charges after confirmation of damage estimations (WFC) and for off-hire vehicles.</li></ul><ul><li>Coordinate with Sales for scheduling vehicle deliveries and collections.</li></ul><ul><li>Arrange mobile services for vehicles due for onsite servicing.</li></ul><ul><li>Arrange recovery services for emergency breakdowns.</li></ul><ul><li>Monitor vehicles that are Out of Service (OOS).</li></ul><ul><li>Coordinate with the Fleet Coordinator to assign replacement fleet as required.</li></ul><ul><li>Monitor total loss and permanent replacement vehicles.</li></ul>Weekly Responsibilities:<ul><li>Follow up on vehicle registration renewals and schedule replacement vehicles for passing.</li></ul><ul><li>Follow up on pending service bookings.</li></ul><ul><li>Coordinate with relevant departments regarding OOS vehicles and pending actions.</li></ul>Monthly Responsibilities<ul><li>Review and monitor vehicle permits and ensure compliance as required.</li></ul>Skills and Qualifications:<ul><li>Bachelor&rsquo;s degree or diploma in Business Administration, Operations, or related field preferred.</li></ul><ul><li>Atleast 2&ndash;4 years in car rental, leasing, or fleet operations, with hands-on service coordination experience.</li></ul><ul><li>Vehicle servicing, breakdown recovery, OOS management, damage assessment, and fleet reporting; proficient in Microsoft Office and fleet management systems.</li></ul><ul><li>Strong customer service, communication, coordination, and multitasking skills; detail-oriented and able to work under pressure.</li></ul><ul><li>Knowledge of traffic regulations, registrations, and permits is an advantage; flexible to work extended hours if needed.</li><li>Valid UAE Driver's License .</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per monthLicense/Certification:<ul><li>Driver's License (Required)</li></ul>Work Location: In person

Lease Coordinator

Headway Holiding Group SPC LLC

Company OverviewHeadway Group (www.headwayms.com) is a premier, multi-disciplinary technical provider specializing in high-end Construction, Facility Management, Design, and Fit-Out services. We operate at the intersection of technical excellence and operational precision, delivering turnkey solutions across the UAE&rsquo;s residential and commercial sectors. We are seeking a meticulous, high-energy professional to manage our front-line operations and bridge the gap between technical service delivery and elite customer engagement.Job PurposeThe Front Office Coordinator &amp; Tenant Relations Associate serves as the critical communication hub for Headway&rsquo;s Facility Management and Property Maintenance divisions. This role ensures seamless documentation flow, maintains rigorous tenant follow-ups, and manages the initial &quot;Inquiry Module&quot; of our CRM to drive operational efficiency and high client retention.Core Technical &amp; Operational Responsibilities<ul><li>Customer Engagement &amp; Inquiry Management: Act as the primary point of contact for clients and tenants, managing the Inquiry Module within the CRM to ensure every request is logged and triaged correctly.</li><li>Tenant Follow-up &amp; SLA Adherence: Execute strict notification protocols, ensuring 7-day and 3-day reminder thresholds are met for renewals, maintenance visits, or pending documentation.</li><li>Documentation &amp; Process Integrity: Manage and archive project/property documents, ensuring that once tasks are completed, they are &quot;step-locked&quot; in the system to maintain data security.</li><li>Reporting &amp; Data Management: Utilize Microsoft Excel, Word, and Google Sheets to maintain real-time trackers for tenant feedback, maintenance logs, and asset history.</li><li>Front Desk Operations: Manage all incoming/outgoing correspondence, visitor logs, and telephone inquiries with a focus on technical clarity and professional communication.</li><li>Inter-Departmental Coordination: Facilitate smooth &quot;hand-offs&quot; between the Sales/Inquiry team and the Operations/Technical teams to ensure field technicians are dispatched accurately.</li></ul>Required Technical Skills &amp; Qualifications<ul><li>Education: Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.</li><li>Technical Proficiency: Advanced knowledge of Microsoft Word, Excel (formulas, data entry, VLOOKUPs), and Google Sheets is mandatory.</li><li>Communication: Exceptional verbal and written English communication skills; ability to translate technical maintenance jargon into clear client updates.</li><li>Experience: Minimum 3&ndash;5 years of experience in a front-office, property management, or facility management coordinator role within the UAE.</li><li>CRM Knowledge: Familiarity with integrated CRM workflows (e.g., Zoho, CAFM) and understanding of &quot;read-only&quot; data protection protocols</li></ul>Ability to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>What is your current UAE Visa status?</li><li>What is your earliest joining date / notice period?</li><li>How many years of relevant experience do you have within the UAE?</li></ul>Work Location: In person

Front Office Administrator

360 Management Group

<div>Description:

SUMMARY:
The Property Manager is responsible for independently managing and resolving all site-related issues, including property operations, tenant relations, budgeting, and compliance with housing regulations. Additionally, this role will oversee maintenance teams, ensuring all maintenance work is completed efficiently, safely, and in compliance with company standards. The Property Manager typically works a 35-hour work week, with on-site office hours Monday through Friday, from 9:00 a.m. to 5:00 p.m., with occasional evening and weekend duties as needed. Travel may be required.
ESSENTIAL FUNCTIONS:
1. Financial &amp; Compliance Management<ul><li>
Participate in the development of annual operating budgets.</li><li>
Monitor expenses to ensure spending is within the budget.</li><li>
Submit all requests for invoice payment via the company&rsquo;s procurement system.</li><li>
Ensure the timely submission of all monthly reports.</li></ul>
2. Occupancy &amp; Tenant Management<ul><li>
Work closely with Finance, Compliance, Waitlist, and Operations to meet occupancy, turnover, and collection rate goals.</li><li>
Maintain occupancy above 98% and rent collection rates of at least 95%.</li><li>
Monitor delinquent tenant accounts and pursue collections in accordance with established procedures.</li><li>
Enforce lease terms and coordinate eviction proceedings as necessary.</li><li>
Maintain tenant files and assist the Compliance Department with documentation in compliance with company policies, HUD, investors, and LIHTC requirements.</li></ul>
3. Maintenance Oversight &amp; Facilities Management<ul><li>
Supervise maintenance teams, ensuring efficient completion of repairs, work orders, and preventative maintenance tasks.</li><li>
Ensure timely response to maintenance requests and emergencies.</li><li>
Conduct regular property inspections to assess cleanliness, curb appeal, and compliance with safety standards.</li><li>
Coordinate and oversee third-party vendors for major repairs, renovations, and capital improvement projects.</li><li>
Monitor and ensure execution of all aspects of site safety, including OSHA compliance and fire safety protocols.</li><li>
Develop and implement maintenance schedules and ensure timely execution of preventive maintenance programs.</li><li>
Approve and track maintenance-related expenses and vendor invoices.</li></ul>
4. Community &amp; Stakeholder Engagement<ul><li>
Collaborate with local public officials, businesses, and agencies.</li><li>
Develop partnerships with funding agencies, public housing authorities, and social service providers to support residents.</li><li>
Work with the Resident Services Coordinator to assist residents in need of financial assistance or other supportive services.</li><li>
Support the efforts of the Tenant Resident Council.</li></ul>
5. Team Leadership &amp; Emergency Response<ul><li>
Supervise and manage the Assistant Property Manager and maintenance teams, including training, performance evaluation, and workflow management.</li><li>
Be available on-call for emergencies, including maintenance emergencies.</li><li>
Perform special assignments as requested by the Portfolio Director or 360 Management leadership</li></ul>
Requirements:

KNOWLEDGE, SKILLS, ABILITIES:<ul><li>
Demonstrated knowledge with housing management, budgeting, housing agency&middot; regulations and if applicable, the Low-Income Housing Tax Credit Program (LIHTC), HUD,&middot; and/or Public Housing program.</li><li>
Must possess a high level of organizational skills, management skills, and attention to detail.</li><li>
Must have the ability to multi-task.</li><li>
Proficient with Microsoft Office Suite and Elite or similar software.</li><li>
Possess knowledge of basic safety practices and procedures.</li><li>
Excellent verbal and written communication skills.</li><li>
Ability to be tactful and courteous in all interactions.</li><li>
Demonstrated ability to work as a critical member of a team that is committed to empowering stronger communities.</li></ul>
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.<ul><li>
Must be able to remain at a desk for a period of up to 8 hours.</li><li>
Regularly works a 35-hour workweek.</li><li>
Travel between locations may occasionally be required.</li><li>
Fast-paced working environment.</li></ul>
EDUCATION AND EXPERIENCE:<ul><li>
High School Diploma or Equivalent required and five (5) years of experience in affordable housing and tax credit programs strongly preferred.</li><li>
Tax Credit Specialist (TCS) and Certified Manager of Housing (CMH) certification required or ability to obtain within one year of employment.</li><li>
Demonstrated experience managing or supervising teams, including the ability to provide leadership, guidance, and performance oversight in a property management or compliance environment strongly preferred.</li><li>
Valid driver&rsquo;s license and reliable transportation required.</li></ul></div>

PROPERTY MANAGER

Al Hazm

<div>
 
 
 Alhazm
 
 is Qatar&rsquo;s premier luxury destination, offering an unparalleled blend of high-end retail, exquisite dining, and architectural magnificence. As the crown jewel of the Al Emadi Enterprises portfolio, Alhazm caters to a discerning clientele, setting the standard for luxury lifestyle experiences in the region.
 
 
 
 
 
 We are seeking a visionary and highly experienced
 
 General Manager
 
 to lead Alhazm. This role requires a dynamic leader capable of driving operational excellence, elevating the guest experience, and maximizing commercial performance.
 
 
 
 
 
 
 Role Overview
 
 
 
 The
 
 General Manage
 
 r of
 
 Alhazm
 
 is the executive leader responsible for the overall success, profitability, and brand positioning of the property. Reporting directly to the CEO, the GM will oversee all day-to-day operations, tenant relations, marketing strategies, and financial performance of the mall.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Strategic Leadership &amp; Commercial Performance
 
 
 <ul>
 <li>
 Develop and execute comprehensive business strategies to drive footfall, increase tenant sales, and maximize overall revenue and profitability for Alhazm.
 </li>
 <li>
 Oversee the full financial performance of the property, including budgeting, forecasting, and P&amp;L management.
 </li>
 <li>
 Optimize the tenant mix, negotiate high-value leases, and maintain full occupancy with premium luxury brands.
 </li>
 </ul>
 
 
 
 
 
 Operational Excellence
 
 
 <ul>
 <li>
 Direct all mall operations to ensure a flawless, world-class experience for guests and tenants at all times.
 </li>
 <li>
 Oversee Facility Management operations &mdash; including Maintenance, Housekeeping, and Security &mdash; ensuring the property is maintained to the highest luxury standards.
 </li>
 <li>
 Implement and monitor operational KPIs across all departments, driving continuous improvement and accountability.
 </li>
 </ul>
 
 
 
 
 
 Tenant Relations &amp; Guest Experience
 
 
 <ul>
 <li>
 Cultivate strong, collaborative relationships with luxury retail and F&amp;B tenants, acting as their primary executive point of contact.
 </li>
 <li>
 Champion a culture of exceptional customer service, ensuring every touchpoint reflects the Alhazm luxury brand promise.
 </li>
 <li>
 Lead the planning and execution of high-impact marketing campaigns, VIP events, and brand activations that reinforce Alhazm&rsquo;s position as Qatar&rsquo;s premier luxury destination.
 </li>
 </ul>
 
 
 
 
 
 Team Leadership &amp; Development
 
 
 <ul>
 <li>
 Lead, mentor, and inspire a high-performing management team, fostering a culture of excellence, accountability, and continuous development.
 </li>
 <li>
 Build and retain top talent, ensuring the team has the skills and motivation to deliver exceptional results.
 </li>
 <li>
 Establish clear performance objectives and development plans for all direct reports.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Business Administration, Hospitality Management, Real Estate, or a related field. An MBA or equivalent advanced degree is highly preferred.
 </li>
 <li>
 
 Experience:
 
 Minimum of 12&ndash;15 years of progressive leadership experience, with at least 5&ndash;7 years as a General Manager or Mall Manager of a premium or luxury retail destination, high-end mixed-use development, or luxury hospitality property.
 </li>
 <li>
 
 Expertise:
 
 Proven track record of P&amp;L ownership, successful tenant relations with luxury brands, and delivering world-class guest experiences in a competitive market.
 </li>
 <li>
 
 Skills:
 
 Exceptional financial acumen, strategic planning, negotiation, and stakeholder management skills.
 </li>
 <li>
 
 Language:
 
 Fluency in English is required; proficiency in Arabic is a strong advantage.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 The opportunity to lead one of the most prestigious and iconic luxury destinations in the Middle East.
 </li>
 <li>
 A highly visible executive role reporting directly to the CEO.
 </li>
 <li>
 A competitive, executive-level compensation package commensurate with experience.
 </li>
 <li>
 A dynamic and collaborative environment within a leading Qatari conglomerate.
 </li>
 </ul>
 
 
</div>

General Manager

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