tenant relations coordinator

Al Marwan Real Estate

<div>
 
 
 Who We Are:
 
 
 
 Al Marwan Group is a holding company established in 1978. Over the years, we have built a strong and diversified portfolio in Real Estate Development &amp; Management, Hospitality, General Contracting, and Heavy Machinery trading, providing innovative solutions for the Construction, Mining, Oil, and Gas industries.
 
 
 
 
 
 
 Job Scope:
 
 
 
 The Renewal &amp; Tenant Relations Executive is responsible for managing the renewal and termination process of tenant contracts, ensuring high tenant satisfaction, maintaining strong tenant relationships, and supporting overall tenant retention. The role involves continuous follow-up, negotiation, coordination with internal departments, and accurate system updates.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Send renewal notices to tenants in a timely manner.
 </li>
 <li>
 Conduct consistent follow-ups through phone calls, WhatsApp, emails, and formal letters.
 </li>
 <li>
 Handle contract renewal negotiations professionally and effectively.
 </li>
 <li>
 Prepare and print contracts through Yardi and offline systems.
 </li>
 <li>
 Conduct negotiations related to contract termination where applicable.
 </li>
 <li>
 Process contract terminations in line with company policies.
 </li>
 <li>
 Coordinate issuance of NOCs and manage full move-out procedures.
 </li>
 <li>
 Maintain positive and professional relationships with tenants.
 </li>
 <li>
 Address tenant concerns, solve issues promptly, and follow up with maintenance teams until resolution.
 </li>
 <li>
 Support retention efforts by ensuring tenant satisfaction and providing timely solutions.
 </li>
 <li>
 Perform accurate data entry in Yardi for renewals, terminations, and Rent Caf&eacute; processes.
 </li>
 <li>
 Ensure all workflows are updated and aligned with operational standards.
 </li>
 <li>
 Prepare and submit regular reports related to renewals, terminations, and tenant relations.
 </li>
 <li>
 Highlight critical cases, pending renewals, and process gaps.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Real Estate, or a related field.
 </li>
 <li>
 Minimum 1&ndash;3 years of experience in real estate leasing, renewals, or tenant management.
 </li>
 <li>
 Strong negotiation and communication skills.
 </li>
 <li>
 Customer-service oriented with a professional and positive attitude.
 </li>
 <li>
 Proficiency in Microsoft Office applications.
 </li>
 <li>
 Experience with Yardi systems is required.
 </li>
 <li>
 Ability to multitask, prioritize, and work efficiently under pressure.
 </li>
 <li>
 Strong attention to detail and organizational skills.
 </li>
 </ul>
 
 
</div>

Renewal & Tenant Relations Executive - Arabic Speaker

B2B Realty

<div>B2B Realty, a prominent player in property management and brokerage, is actively seeking a detail-oriented Leasing Coordinator to join our expanding team in Cleveland, Ohio. The ideal candidate will bring a strong background in leasing activities within the real estate and property management sector. As a Leasing Coordinator, you will be responsible for efficiently managing day-to-day leasing operations, coordinating property showings, handling leasing inquiries, conducting tenant screenings, and overseeing lease agreement processes. Your attention to detail, effective communication skills, and ability to build positive relationships will play a crucial role in ensuring the seamless execution of leasing activities, contributing to the overall success and growth of our business. 
Note: This is a remote position and candidates will be working in the US business hours (EST) 
Responsibilities
<ul>
<li>Coordinate and conduct property showings for prospective tenants.</li>
<li>Process rental applications, conduct background checks, and verify references.</li>
<li>Ensure the completion of lease agreements accurately and in compliance with legal regulations.</li>
<li>Maintain a comprehensive database of available properties and prospective tenants.</li>
<li>Regularly update property listings and ensure accurate and current information. Ensure property descriptions are compliant with Fair Housing Laws.</li>
<li>Manage and respond to guest cards, ensuring timely and accurate communication with potential tenants. Conduct prospecting activities to support Leasing Agents in generating leads and expanding the tenant pool.</li>
<li>Ensure all leasing documents, including leases and agreements, adhere to legal regulations.</li>
<li>Work closely with housing authorities like Section 8 and Eden to ensure paperwork of approved candidates. Collaborate with housing inspectors regarding property inspections.</li>
<li>Stay informed about real estate laws and regulations, implementing any changes as needed.</li>
<li>Establish and foster strong relationships with leasing agents and tenants.</li>
<li>Coordinate with leasing agents for showings and gather feedback on property condition and rental rate.</li>
<li>Act as a point of contact for leads that are interested in our vacancies and ensure effective communication and address concerns promptly and professionally.</li>
<li>Coordinate property maintenance and repairs in collaboration with relevant departments to ensure properties are rent-ready and well maintained.</li>
<li>Ensure that properties are well-maintained and address maintenance issues promptly with Property Hero&rsquo;s or TL&rsquo;s before signing leases and moving in tenants.</li>
<li>Bring suggestions and recommendations to the meeting on how to lease marketed units, whether by reducing rent, completing necessary work, or shifting the property from Section 8 to self-paying.</li>
<li>Providing leasing updates on different portfolios to relevant team members and TL&rsquo;s.</li>
<li>Conduct market research to determine competitive rental rates.</li>
<li>Stay informed about market trends and adjust rental rates accordingly.</li>
<li>Assist in developing and implementing marketing and advertising strategies to attract potential tenants.</li>
<li>Utilize various platforms and channels to maximize property exposure.</li>
<li>Handle tenant complaints and issues in a timely and professional manner and communicate them to relevant property managers to ensure maintenance and repairs.</li>
<li>Work towards amicable resolutions and maintain positive tenant relationships.</li>
<li>Prepare and present regular reports on leasing activity to management or property owners if needed.</li>
<li>Include key metrics, occupancy rates, and any relevant market insights.</li>
<li>Attend training sessions and workshops to enhance knowledge and skills.</li></ul> 


Requirements
<ul>
<li>High school diploma or equivalent. Bachelor's degree in Real Estate, Business Administration, or related field preferred.</li>
<li>Previous experience in property management or real estate preferred.</li>
<li>Strong understanding of real estate laws and regulations.</li>
<li>Excellent communication and customer service skills.</li>
<li>Ability to manage multiple tasks and projects simultaneously.</li>
<li>Detail-oriented and organized.</li>
<li>Proficiency in Microsoft Office and property management software.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Strong negotiation and sales skills.</li></ul> 


What we offer
<ul>
<li>Lucrative performance based Incentives and Bonuses</li>
<li>PTO as per company policy</li>
<li>Parental Leave</li>
<li>Comprehensive training will be provided to ensure you are fully equipped for your role.</li>
<li>Ongoing learning and support to help you succeed in your position.</li>
<li>Multiple opportunities for career growth and internal advancement.</li>
<li>Access to mentorship, upskilling resources, and cross-functional learning.</li></ul></div>

Leasing Coordinator

KAUST (King Abdullah University of Science and Technology)

<div>
 
 
 About the Role
 
 
 
 
 
 
 The Tenant Account Specialist manages the full tenancy lifecycle for KRTP tenants&mdash;from initial attraction and relationship development to drafting agreements, onboarding, and ongoing account management. This role serves as the primary point of contact for all tenants within the assigned portfolio and oversees selected shared tenancy services, including professional workshops and seminars that enhance the tenant experience.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 Attraction:
 
 
 <ul>
 <li>
 Utilize varied engagement channels to attract potential tenants to KRTP.
 </li>
 <li>
 Collaborate closely with the Engagement &amp; Partnerships team to identify and pursue prospective tenants.
 </li>
 <li>
 Lead early-stage discussions with potential tenants to understand their needs, including engagement level with KAUST, space requirements (built-up areas, land, testing facilities, etc.), staffing needs, and recommended tenancy type.
 </li>
 <li>
 Participate in tenant attraction strategies, events, and related activities as required.
 </li>
 </ul>
 
 
 
 
 
 Tenancy Agreements and Onboarding:
 
 
 <ul>
 <li>
 Draft tenancy agreements and ensure all agreements and amendments within the portfolio are accurate, up to date, and aligned with departmental workflows.
 </li>
 <li>
 Coordinate with relevant KAUST departments (Security, IT, Finance, Housing, etc.) to support the onboarding process.
 </li>
 <li>
 Prepare and update all financial forms required for tenants and work with Finance to initiate and follow up on invoicing.
 </li>
 <li>
 Serve as the primary point of contact for all tenant companies within the assigned portfolio.
 </li>
 <li>
 Monitor tenant payments to ensure timely completion; follow up on overdue payments and escalate when necessary.
 </li>
 <li>
 Ensure timely renewal of tenancy agreements or, alternatively, coordinate tenant termination and exit processes in alignment with relevant departments.
 </li>
 <li>
 Maintain complete, accurate, and up-to-date documentation and data within departmental databases and CRM systems.
 </li>
 </ul>
 
 
 
 
 
 Service &amp; Support:
 
 
 <ul>
 <li>
 Plan, design, and deliver professional workshops and seminars that enrich the tenant experience in KRTP.
 </li>
 <li>
 Develop and streamline onboarding criteria, SOPs, and processes, ensuring alignment with the department&rsquo;s digital platforms.
 </li>
 <li>
 Ensure all tenant documents, agreements, registration forms, company profiles, and contacts are added and regularly updated in shared platforms.
 </li>
 </ul>
 
 
 
 
 
 Success/ Innovation Management:
 
 
 <ul>
 <li>
 Support tenant success initiatives to ensure tenants maximize KRTP offerings, leverage campus facilities, and progress their innovation objectives.
 </li>
 <li>
 Contribute to broader activities and functions supporting the innovation ecosystem team as required.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a relevant field (e.g., Business Administration, Innovation Management, or related disciplines).
 </li>
 <li>
 Minimum of 6 years of experience in a customer-facing or customer-care role, preferably within a complex, multi-stakeholder environment.
 </li>
 <li>
 Demonstrated ability to work cross-functionally, manage sensitive information, and provide high-quality service to internal and external stakeholders.
 </li>
 </ul>
 
 
 
 
 
 Required Skills
 
 
 
 
 
 <ul>
 <li>
 Fluency in English; Arabic proficiency preferred.
 </li>
 <li>
 Strong credibility-building skills with internal and external stakeholders at all levels.
 </li>
 <li>
 Excellent leadership, communication, and time management capabilities.
 </li>
 <li>
 Demonstrated commitment to exceptional customer service.
 </li>
 <li>
 Ability to prioritize effectively and respond to urgent situations.
 </li>
 <li>
 Strong partner engagement skills with the ability to understand and address diverse needs.
 </li>
 <li>
 Ability to collaborate across departments to obtain sensitive information and resolve issues pragmatically.
 </li>
 <li>
 Sound judgment in handling confidential matters involving KAUST or its partners.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills
 
 
 
 
 
 <ul>
 <li>
 Experience in corporate innovation environments, science parks, research parks, or technology hubs is highly desirable.
 </li>
 <li>
 Proven expertise in account management, including drafting agreements, overseeing onboarding, managing payments, and maintaining accurate documentation.
 </li>
 <li>
 Strong presentation, facilitation, and public-speaking skills, with experience delivering workshops, seminars, or engagement events.
 </li>
 <li>
 Extensive communication and interpersonal experience, enabling effective engagement with tenants, partners, contractors, and KAUST internal stakeholders.
 </li>
 <li>
 Familiarity with CRM systems, digital workflows, and shared platforms for managing tenant information and processes is an advantage.
 </li>
 </ul>
 
 
</div>

Tenant Account Specialist

We are seeking a motivated and dedicated female Leasing Coordinator to join our Real Estate Team. The ideal candidate will have exceptional organizational skills, strong communication abilities, and a passion for providing excellent support to both the sales team and clients. In this role, you will manage leads, coordinate sales activities, maintain property listings, and ensure smooth operations to help drive our team's success.Responsibilities:<ul><li>Answer calls and respond to client inquiries promptly and professionally.</li><li>Follow up on leads to support the sales team in converting them into clients.</li><li>Assist the sales team with administrative tasks and document management.</li><li>Oversee front desk and reception activities to ensure a welcoming environment.</li><li>Schedule and coordinate sales-related meetings and appointments.</li><li>Maintain and update the CRM system with accurate and timely data.</li><li>Monitor and analyze CRM data to provide insights to the manager.</li><li>List and manage properties on marketing platforms and ensure accurate details.</li><li>Track property listing performance and suggest improvements.</li><li>Collaborate with marketing teams on property promotions and campaigns.</li><li>Prepare and submit sales performance reports and team progress updates.</li><li>Handle email correspondence with clients, agents, and other stakeholders.</li><li>Draft and review proposals, contracts, and sales-related documents.</li><li>Identify and suggest improvements in sales and operational processes.</li></ul>Requirements:<ul><li>Excellent verbal and written communication skills.</li><li>Strong multitasking and organizational abilities.</li><li>Proficiency in CRM systems, marketing platforms, and Microsoft Office.</li><li>Detail-oriented with a problem-solving mindset.</li><li>Ability to thrive in a fast-paced, deadline-driven environment.</li><li>Prior experience in sales coordination, real estate, or customer service is preferred.</li><li>Female only.</li></ul>Benefits:<ul><li>Competitive salary with opportunities for performance-based incentives.</li><li>Support with professional training and development.</li><li>Opportunities for career growth within the organization.</li><li>Collaborative and inclusive work environment.</li></ul>How to Apply: If you are passionate about supporting a dynamic sales team and eager to advance your career in real estate, please submit your resume and a brief cover letter detailing your experience and interest in the role.Job Types: Full-time, PermanentPay: QAR3,000.00 - QAR6,000.00 per monthApplication Question(s):<ul><li>Do you have a valid QID and transferable visa?</li><li>Are you available to work full-time in Doha?</li></ul>Education:<ul><li>Diploma (Required)</li></ul>Experience:<ul><li>real estate sales or customer service: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>

Asset Living

Location Name: Walnut FlatsCOMPANY OVERVIEWAsset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed'. We empower each other to lead by example, collaborate, and evolve - inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning. Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility. LEASING CONSULTANTThe Leasing Consultant is responsible for all aspects of leasing, marketing, and maintaining positive resident relations of a property. Essential Duties & Responsibilities<ul><li>Property Leasing and Administration</li><li>Regular/daily onsite attendance is required</li><li>Effectively show, lease, and move in prospective residents; greet, qualify, tour the community, and sign a lease.</li><li>Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining model units, and all necessary follow-up needed.</li><li>Completes all leasing paperwork needed before move-in</li><li>Assisting with lease audits, walking units, and turn process</li><li>Maintain accurate prospect traffic and leasing data, responding to prospect leads within 24 hours.</li><li>Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and work to achieve and exceed leasing goals.</li><li>Perform various administrative tasks as needed</li><li>Deal with resident complaints, concerns, and requests to ensure resident satisfaction </li><li>Assist in developing and implementing resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.) </li><li>Contribute to the general upkeep and cleaning of office, common areas, and model</li><li>Marketing & Outreach</li><li>Assist in implementing annual marketing plan outreach</li><li>Review and assist in completing market survey/analysis continually to generate ideas and formulate plans</li><li>Maintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey report.</li><li>Customer & Resident Relations</li><li>Manage excellent customer service and monitor service request turnaround and responsiveness </li><li>Projects a favorable image of the community to achieve property objectives and public recognition</li><li>Ensure consistency in dealing with residents on all matters</li><li>Enforce policies of the community that the immediate supervisor delegates</li></ul> Education/experience<ul><li>High School Diploma or Equivalent</li><li>Ability to understand and perform all on-site software functions; basic computer skills required.</li><li>Must have basic knowledge of Fair Housing Laws and OSHA requirements.</li></ul> Physical requirements<ul><li>While performing the duties of this job, the employee is regularly required to move about to accomplish tasks or move from one worksite to another, communicate with others to exchange information, and repeat motions that may include wrists, hands, and/or fingers, </li><li>The employee is frequently required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like and remain in a stationary position, often standing or sitting for prolonged periods.</li><li>The employee is occasionally required to move self in different positions to accomplish tasks in various environments, including tight and confined spaces, work in an overhead position and reach, adjust, or move objects up to 25 lbs. in all directions, lift or place objects up to 25 lbs., operate machinery and/or power tools, operate vehicles and/or golf carts, assess the accuracy, neatness and thoroughness of the work assigned, identify and inspect objects, be able to work overtime, weekends, night hours (emergencies), work in extremely low or high temperatures, work in outdoor environments such as precipitation and wind, work in small and/or enclosed spaces, be exposed to hazardous chemicals, traverse flat and non-flat terrain.</li></ul>At Asset Living, a variety of factors are considered in making compensation decisions, including, but not limited to: skill set, background and training, certifications, etc. When selecting the top candidate to hire for a position, the offer we extend is dependent on the facts associated with each specific individual's relevant experience for the role. Our employment offer is accompanied by additional compensation associated with our comprehensive total rewards package, which includes benefits (medical, dental, vision, life, accidental, and disability insurance), 401K with employer matching, and commission and performance bonuses, when applicable. Full-time employees also receive paid sick days and company holidays. Salary Range: $20 per hour to $21 per hour This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on other responsibilities without notice PandoLogic. Category:Real Estate,

DUBAI PROPERTIES GROUP LLC

The role holder is responsible for managing tenant relationships & customer services teams of the assigned asset, ensuring compliance of all tenants under the terms and conditions of the DHAM lease agreement, mall regulations, HSE, and local authorities. The role holder ensures that all tenant and customer service-related activities are monitored, and customer issues are addressed timely and in adherence with QA guidelines and DHAM’s policies and procedures. The role holder provides leadership to the tenant relations and customer service teams to ensure excellent service levels and customer experience.Overall Responsibilities<ul><li>Deputize the Centre Manager in support of business during their absence</li><li>Resolve issues arising within the common areas in coordination with the community management team.</li><li>Support the Centre manager in driving the Asset Plan for the coming year, including asset main initiatives in line with the vision of the asset.</li></ul>Tenant Relations<ul><li>Develop plans and lead their implementation, ensuring the tenant relations team is effectively and efficiently managing relationships and compliance across the asset’s tenants</li><li>Ensure that the tenants always comply with Dubai Municipality regulations and DHAM’S lease and retail asset policies and procedures, such as housekeeping, cleanliness, safety and security, etc.</li><li>Carry out routine checks to ensure that all tenant stores are trading, merchandised, presented well, and kept lean, maintenance-free, and safe at all times.</li><li>Ensure all maintenance and safety issues highlighted by the tenants are promptly escalated and resolved by the operations team and service providers.</li><li>Follow-up with the tenants for timely payment of rentals in coordination with the collections team and support in resolving any conflict or disputes. Prepare details of the cases as required.</li><li>Prepare special case reports for rent discounts requested by important tenants to be presented to the Centre Manager and Executive Director for further action.</li><li>Conduct tenant orientation meetings for the entire mall, covering emergency procedures, communication systems, and other security procedures relating to the tenants.</li><li>Conduct tenants’ meetings on a regular basis to enhance relationships, operations and customer experience.</li><li>Ensure tenant compliance with safety measures and fire systems; the team collects all compliance documents.</li></ul>Financials / Legal<ul><li>Provide advice and feedback to the Senior Centre Manager in the budget process in relation to concessions, OPEX, CAPEX, and manpower planning.</li><li>Liaise with the finance department on AR collections and reconciliations</li><li>Liaise with DH and DHAM legal departments on legal cases and tenant defaults</li></ul>Customer Service and Relations<ul><li>Oversee and supervise the customer services team to ensure all customer complaints and queries are addressed timely.</li><li>Ensure that the center&#x27;s vision and values are understood and communicated clearly to the customers through the customer services teams on a periodic basis (fortnightly or monthly).</li><li>Establish staff schedule and ensure daily duties are effectively delegated, follow-ups are carried out, and annual leave is prepared according to the division and business requirements.</li><li>Ensure smooth and well-organized operation at the Information desk, providing all customers with efficient services and ensuring their expectations are constantly met.</li><li>Handle escalated inquiries received at the Information Desk from stakeholders and customers.</li><li>Ensure that the customer queries received via the call center are addressed promptly and issues are escalated to the appropriate teams in a timely manner.</li></ul>Mall Operations and Marketing Support<ul><li>Ensure mall inspections are smoothly and properly carried out by the Tenant Relations Executive Team.</li><li>Facilitate the execution of retailer-driven marketing initiatives within tenancy and common areas in liaison with all relevant departments.</li><li>Oversee and supervise the controls of all mall&#x27;s promotional information and mechanics, coupons, vouchers, and other mall-related services.</li><li>Develop and implement the necessary procedures for all value-added services such as stroller rental, wheelchair loans, lost and found, met and great, etc.</li><li>Supervise and oversee the completion of general admin & document control at the mall level. To verify that outgoing mall communication is prepared and administered effectively.</li><li>Provide accurate information to customers on any current promotions set by the marketing department and ensure its set process and procedures are carried out accurately.</li></ul>Performance Review and Reporting<ul><li>Analyse individual retailer and category performance and present findings to the Senior Centre Manager and Marketing in regard to business enhancement opportunities.</li><li>Provide sustainability analysis for all retailers and assist the leasing department in planning, controlling, and optimizing the brands and tenant mix (replacement of poor performers).</li><li>Report regularly on the performance of the asset from revenue, sales, and marketing perspectives.</li><li>Monitor the actual cost versus budget monthly & provide reports/data to assess the project’s financial performance.</li><li>Prepare retail asset management reports as & when requested (yearly footfall, turnover, rental forecasts, etc.).</li><li>Maintain an update on market research and provide reports on retail trade, sales, and market & competition analyses and develop reports and fact sheets.</li></ul>Continuous Improvement<ul><li>Identify additional revenue-generating opportunities to maximize mall revenue.</li><li>Identify enhancements to the mall that may boost mall revenues (additional units kiosks, etc.)</li><li>Implement policies, procedures, and processes for the respective function/department and ensure reviewing and keeping the existing ones updated as part of the ‘continuous process improvement.</li></ul>

Manager - Tenant and Customer Relations

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 171533
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the role:
 
 
 
 To support the management and enhancement of tenant relationships by ensuring smooth communication, addressing operational and commercial needs of tenants, analyzing sales performance, and facilitating initiatives that drive customer satisfaction, tenant engagement, and overall mall performance. The role serves as a key link between mall management and tenants, ensuring alignment with company policies and strategies.
 
 
 
 What you will do:
 
 
 
 <ul>
 <li>
 Manage tenant relations and act as the main point of contact for operational and commercial issues.
 </li>
 <li>
 Support tenant onboarding, orientation, and compliance with mall policies
 </li>
 <li>
 Analyze tenant sales reports and highlight trends, risks, and opportunities.
 </li>
 <li>
 Coordinate with specialty leasing &amp; Marketing for activations and events to maximize revenue and enhance customer experience.
 </li>
 <li>
 Assist in resolving tenant disputes and escalate where necessary.
 </li>
 <li>
 Ensure compliance with lease terms and mall standards in collaboration with legal and operations teams.
 
 
 </li>
 </ul>
 
 Required Skills to be successful:
 
 
 
 Minimum of 3 years of mall/customer service/tenant relations experience, including at least 1-2 years in a supervisory or team leader role
 
 
 
 What equips you for the role:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Management, or related field.
 </li>
 <li>
 Knowledge of retail, leasing, and customer service practices.
 </li>
 <li>
 Strong sales analysis and reporting skills (Excel, BI tools).
 </li>
 <li>
 Knowledge of leasing contracts, tenant operations, and mall management practices.
 </li>
 <li>
 Problem-solving and conflict resolution skills.
 </li>
 <li>
 Communication and negotiation skills.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
</div>

Assistant Manager - Tenants Relations | Real Estate | Asset Management

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Assistant Manager - Tenants Relations | Real Estate | Asset Management