tenant relations coordinator

Zayed Sports City

<div>
 
 
 Job Overview:
 
 
 
 
 
 
 Zayed Sports City is seeking an experienced and highly motivated Property &amp; Leasing Coordinator to lead, coordinate and support effective property management across the organisation&rsquo;s portfolio, ensuring seamless operations, accurate reporting, proactive tenant relations, lease administration, and regulatory compliance.
 
 
 
 
 
 The role facilitates communication between tenants, internal teams, and external stakeholders to optimise property performance and tenant satisfaction and reports to the Operations Director.
 
 
 
 
 
 This role is critical to provide effective reporting and accurate documentation to support informed decision-making by management and help track key lease milestones, financial collections, and compliance metrics.
 
 
 
 
 
 The coordinators' ability to address tenant concerns promptly and coordinate operational needs to enhance tenant retention and property reputation is an important part of the role.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 Property Coordination &amp; Tenant Relations
 
 <ul>
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 Serve as the primary point of contact for tenants, addressing routine inquiries, coordinating issue resolution, and maintaining positive tenant relationships.
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 Conduct thorough move-in and move-out inspections and maintain comprehensive documentation including checklists and photographs.
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 Maintain updated tenant records including trade licenses, insurance certificates, lease files, and correspondence.
 </li>
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 Coordinate tenant operational requirements such as parking allocation and communal space management, especially during special events.
 </li>
 </ul>
 
 
 
 
 Lease Administration &amp; Compliance
 
 <ul>
 <li>
 Maintain and regularly update a Lease Master Tracker capturing lease terms, key milestones (renewals, expiries), rental values, and compliance documentation.
 </li>
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 Liaise with relevant government authorities to ensure timely registration, renewals, and regulatory compliance (e.g., Tawtheeq).
 </li>
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 Monitor lease milestones and issue timely notifications in accordance with local tenancy laws and organisational policies.
 </li>
 </ul>
 
 
 
 
 Reporting &amp; Documentation
 
 <ul>
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 Prepare and present regular management reports on property status, leasing activity, tenant issues, and compliance metrics.
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 Ensure lease agreements and related documentation are properly executed, archived, and accessible for audits.
 </li>
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 Collaborate closely with Finance, Legal, and Operations teams to support financial coordination and property management processes.
 </li>
 </ul>
 
 
 
 
 Financial Coordination &amp; Collections Support
 
 <ul>
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 Assist Finance in rent invoicing processes, payment tracking, and follow-up on overdue accounts.
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 Escalate unresolved payment issues as appropriate following organizational protocols.
 </li>
 <li>
 Maintain accurate financial records related to rent collections and lease administration.
 </li>
 </ul>
 
 
 
 
 Property Maintenance &amp; Vendor Coordination
 
 <ul>
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 Act as liaison with maintenance and facilities teams to ensure timely handling of tenant maintenance requests and preventative maintenance schedules.
 </li>
 <li>
 Oversee vendor performance related to property upkeep and communal area maintenance, ensuring compliance with contractual obligations and quality standards.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Real Estate, Property Management, or related field preferred.
 </li>
 <li>
 At least 3-5 years&rsquo; experience in property management or coordination roles, preferably with exposure to local regulatory frameworks.
 </li>
 <li>
 Strong knowledge of tenancy laws, property registration processes, and industry best practices.
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 Demonstrated skills in reporting, tenant relations, documentation, and financial coordination essential.
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 Bilingual proficiency in Arabic and English is highly desirable.
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 Proficiency with property management software and databases.
 </li>
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 Strong knowledge of lease administration, tenancy laws, and regulatory compliance.
 </li>
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 Expertise in documentation control, record keeping, and reporting.
 </li>
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 Ability to conduct property inspections with detailed condition reporting.
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 Familiarity with government registration processes and permits management.
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 </ul>
</div>

Property & Leasing Coordinator

Kaizen Asset Management Services

<div>KAIZEN Asset Management Services, a leading property management firm in Dubai, is seeking a dedicated and skilled Tenant Relations Executive to join our dynamic team.
In this role, you will be instrumental in enhancing the tenant experience and building lasting relationships between our tenants and property management. The ideal candidate will possess strong communication skills, a keen sense for customer service, and the ability to address tenant needs effectively. As the Tenant Relations Executive, you will help ensure that tenants feel valued and supported throughout their residency.
This role is based at the front desk reception and manages responsibilities for both leasing and property management.
Key Responsibilities
Leasing &amp; Tenancy Management<ul>
<li>
Manage the entire administrative process for new leases and renewals.</li>
<li>Conduct site visits.</li>
<li>Handle lease registration with DIFC RORP for new leases and renewals.</li>
<li>Issue breach notices to defaulting tenants.</li>
</ul>
Financial Administration<ul>
<li>
Issue invoices for new leases and renewals.</li>
<li>Oversee the collection of payments for new and renewal leases (receivables).</li>
<li>Manage coffee card payment collections.</li>
</ul>
Compliance &amp; Documentation<ul><li>
Resolve issues related to DIFC RORP or RERA as they arise.</li><li>
Perform Know Your Customer (KYC) checks for clients.</li></ul><ul>
<li>Update and maintain required documents for KYC, trade licenses, passport copies, etc..</li>
<li>Prepare all documentation for NOCs, memos, cheque retrievals, and other related tasks.</li>
<li>Generate reports for parking, leases, and other system-related data.</li>
</ul>
Tenant &amp; Facility Services<ul>
<li>
Manage meeting room bookings.</li>
<li>Issue new access cards and provide fingerprint access.</li>
<li>Manage new parking allocations and oversee car parking spaces.</li>
</ul><h3 class="jobSectionHeader">
Required Skills &amp; Qualifications</h3><ul>
<li>System Proficiency: Must be proficient and have experience with the Equitativa system.</li>
<li>Work Environment: Must demonstrate the ability to adapt quickly to a high-volume, fast-paced work environment.</li>
<li>Customer Service: Possess strong communication skills and a keen sense for customer service.</li>
<li>Problem-Solving: Proven ability to address tenant needs effectively.</li>
</ul>
Requirements<ul>
<li>
Bachelor's degree in Business Administration, Hospitality Management, or related field</li>
<li>Experience in customer service or tenant relations, preferably in property management</li>
<li>Excellent communication and interpersonal skills</li>
<li>Professionalism and empathy in handling difficult situations</li>
<li>Strong organizational skills with attention to detail</li>
<li>Proficient in property management software and Microsoft Office Suite</li>
<li>Able to work independently and collaboratively in a team</li>
<li>Strong problem-solving skills with a customer-oriented mindset</li>
<li>Familiarity with residential leasing processes is a plus</li>
<li>Valid UAE driver's license and reliable transportation</li>
</ul>
Benefits<ul>
<li>Competitive salary and comprehensive benefits package.</li>
<li>Opportunities for career advancement and professional development.</li>
<li>Supportive and dynamic work environment.</li></ul></div>

Tenant Relations Executive

Knight Frank MENA

<div>
 
 
 Overview
 
 
 
 The Property Coordinator plays a pivotal role in our Property and Asset Management Department, supporting the efficient management of properties within our portfolio. This multifaceted position involves coordinating property operations, tenant relations, administrative tasks, and ensuring the overall well-being of the properties under management.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Serve as a primary point of contact for tenant inquiries, requests, and concerns.
 </li>
 <li>
 Foster positive tenant relationships by addressing their needs promptly and professionally.
 </li>
 <li>
 Facilitate communication between tenants and property management.
 </li>
 <li>
 Coordinate and schedule property maintenance, repairs, and renovations.
 </li>
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 Ensure timely response to maintenance requests and emergencies.
 </li>
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 Collaborate with maintenance teams, contractors, and vendors to maintain property standards.
 </li>
 <li>
 Assist property managers in preparing lease agreements, reports, and documentation.
 </li>
 <li>
 Maintain accurate records of property-related transactions and correspondence.
 </li>
 <li>
 Handle incoming calls, emails, and inquiries, directing them to the appropriate personnel.
 </li>
 <li>
 Assist with lease administration, including renewals, terminations, and rent collection.
 </li>
 <li>
 Ensure lease compliance and address lease-related issues.
 </li>
 <li>
 Conduct regular property inspections to identify maintenance needs, safety concerns, and compliance with property standards.
 </li>
 <li>
 Report inspection findings and coordinate necessary actions
 </li>
 <li>
 Assist in tracking property-related finances, including invoices, expenses, and budget adherence.
 </li>
 <li>
 Coordinate with the finance department for payment processing and budget management.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Real Estate, or a related field is preferred.
 </li>
 <li>
 Previous experience in property management and retail related projects
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
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 Proficiency in Microsoft Office Suite and property management software.
 </li>
 <li>
 Ability to multitask, prioritize tasks, and work independently.
 </li>
 </ul>
</div>

Property Coordinator - Retail

Asset Living

Location Name: Walnut FlatsCOMPANY OVERVIEWAsset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed'. We empower each other to lead by example, collaborate, and evolve - inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning. Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility. LEASING CONSULTANTThe Leasing Consultant is responsible for all aspects of leasing, marketing, and maintaining positive resident relations of a property. Essential Duties & Responsibilities<ul><li>Property Leasing and Administration</li><li>Regular/daily onsite attendance is required</li><li>Effectively show, lease, and move in prospective residents; greet, qualify, tour the community, and sign a lease.</li><li>Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining model units, and all necessary follow-up needed.</li><li>Completes all leasing paperwork needed before move-in</li><li>Assisting with lease audits, walking units, and turn process</li><li>Maintain accurate prospect traffic and leasing data, responding to prospect leads within 24 hours.</li><li>Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and work to achieve and exceed leasing goals.</li><li>Perform various administrative tasks as needed</li><li>Deal with resident complaints, concerns, and requests to ensure resident satisfaction </li><li>Assist in developing and implementing resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.) </li><li>Contribute to the general upkeep and cleaning of office, common areas, and model</li><li>Marketing & Outreach</li><li>Assist in implementing annual marketing plan outreach</li><li>Review and assist in completing market survey/analysis continually to generate ideas and formulate plans</li><li>Maintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey report.</li><li>Customer & Resident Relations</li><li>Manage excellent customer service and monitor service request turnaround and responsiveness </li><li>Projects a favorable image of the community to achieve property objectives and public recognition</li><li>Ensure consistency in dealing with residents on all matters</li><li>Enforce policies of the community that the immediate supervisor delegates</li></ul> Education/experience<ul><li>High School Diploma or Equivalent</li><li>Ability to understand and perform all on-site software functions; basic computer skills required.</li><li>Must have basic knowledge of Fair Housing Laws and OSHA requirements.</li></ul> Physical requirements<ul><li>While performing the duties of this job, the employee is regularly required to move about to accomplish tasks or move from one worksite to another, communicate with others to exchange information, and repeat motions that may include wrists, hands, and/or fingers, </li><li>The employee is frequently required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like and remain in a stationary position, often standing or sitting for prolonged periods.</li><li>The employee is occasionally required to move self in different positions to accomplish tasks in various environments, including tight and confined spaces, work in an overhead position and reach, adjust, or move objects up to 25 lbs. in all directions, lift or place objects up to 25 lbs., operate machinery and/or power tools, operate vehicles and/or golf carts, assess the accuracy, neatness and thoroughness of the work assigned, identify and inspect objects, be able to work overtime, weekends, night hours (emergencies), work in extremely low or high temperatures, work in outdoor environments such as precipitation and wind, work in small and/or enclosed spaces, be exposed to hazardous chemicals, traverse flat and non-flat terrain.</li></ul>At Asset Living, a variety of factors are considered in making compensation decisions, including, but not limited to: skill set, background and training, certifications, etc. When selecting the top candidate to hire for a position, the offer we extend is dependent on the facts associated with each specific individual's relevant experience for the role. Our employment offer is accompanied by additional compensation associated with our comprehensive total rewards package, which includes benefits (medical, dental, vision, life, accidental, and disability insurance), 401K with employer matching, and commission and performance bonuses, when applicable. Full-time employees also receive paid sick days and company holidays. Salary Range: $20 per hour to $21 per hour This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on other responsibilities without notice PandoLogic. Category:Real Estate,

Leasing Coordinator

Nexus Elite Properties LLC

As a Real Estate Admin cum Accounts Coordinator, you ll handle the daily operations that keep our real estate business running smoothly from DLD portal tasks (Trakheesi, Ejari, Oqood) to invoicing, documentation, compliance, and marketing coordination. About Nexus Elite Properties: Registered with 30+ major developers across UAE, Nexus Elite Properties is redefining global real estate marketing and investments connecting investors and families to Dubai s best properties. Your Key Responsibilities: Manage DLD, RERA, and developer documentation (Forms A/B/F/I, SPAs, MOUs, Title Deeds, etc.) Coordinate property listings on Bayut, Dubizzle, and Property Finder Handle client communication, broker cards, and RERA renewals Manage VAT invoices, FTA reports, and petty cash Oversee property management tasks tenant relations, deposits, and inspections Conduct AML checks and ensure due diligence in all transactions Support real estate consultants and marketing campaigns Requirements: Minimum 1-2 years of real estate admin experience in Dubaibr&gt;Knowledge of DLD, RERA, and VAT compliance Proficient in MS Office, MS Excel, Google Workspace, and real estate portals Strong communication, multitasking, and customer service skills Bachelor s degree preferred, not mandatory.

Real Estate Admin cum Accounts Coordinator

Confidential Company

Position OverviewWe are seeking a highly skilled Government Relations Officer/Manager to represent our real estate company in all legal, regulatory, and government-related matters across Dubai. The role requires close coordination with RERA, Dubai Courts (Rental Disputes Committee), Dubai Municipality, Dubai Economic Department, MOHRE, Immigration, RTA, Police, and other government entities.The Government Relations Manager will handle legal disputes, tenant defaults, compliance matters, and all official transactions with government bodies. The position carries Power of Attorney (POA) to represent the company in filing and closing cases, attending hearings, and managing government relations on behalf of the business Key ResponsibilitiesLegal & Tenant Dispute Management<ul><li>Coordinate with the leasing department to manage bounced cheque cases and tenant defaults.</li><li>File police cases against tenants defaulting on rent payments.</li><li>Register cases with Dubai Courts and RERA’s Rental Dispute Center.</li><li>Issue and register default warning letters through the Notary Public.</li><li>Handle eviction cases, rental disputes, and conflict resolution with problematic tenants.</li><li>Liaise with DEWA and other utility providers regarding defaulting tenants and related matters.</li><li>Manage all tenant-related cases from initiation to resolution, providing regular updates to management.</li></ul>Government & Regulatory Liaison<ul><li>Represent the company before RERA, Dubai Courts, and all relevant judicial/government authorities.</li><li>Liaise with Dubai Municipality, Dubai Economic Department, MOHRE, Immigration, RTA, Police, and other departments for business operations and compliance.</li><li>File, track, and close government-related cases and applications.</li><li>Ensure timely renewals of trade licenses, permits, establishment cards, and other mandatory registrations.</li><li>Support the formation and structuring of new LLC entities and company registrations.</li></ul>Relationship & Representation<ul><li>Act as the official point of contact for all government communications and negotiations.</li><li>Build and maintain strong working relationships with government officials and departments.</li></ul>Provide advisory reports and case status updates to senior management

Government Relations Officer / Manager

DUBAI PROPERTIES GROUP LLC

The role holder is responsible for managing tenant relationships & customer services teams of the assigned asset, ensuring compliance of all tenants under the terms and conditions of the DHAM lease agreement, mall regulations, HSE, and local authorities. The role holder ensures that all tenant and customer service-related activities are monitored, and customer issues are addressed timely and in adherence with QA guidelines and DHAM’s policies and procedures. The role holder provides leadership to the tenant relations and customer service teams to ensure excellent service levels and customer experience.Overall Responsibilities<ul><li>Deputize the Centre Manager in support of business during their absence</li><li>Resolve issues arising within the common areas in coordination with the community management team.</li><li>Support the Centre manager in driving the Asset Plan for the coming year, including asset main initiatives in line with the vision of the asset.</li></ul>Tenant Relations<ul><li>Develop plans and lead their implementation, ensuring the tenant relations team is effectively and efficiently managing relationships and compliance across the asset’s tenants</li><li>Ensure that the tenants always comply with Dubai Municipality regulations and DHAM’S lease and retail asset policies and procedures, such as housekeeping, cleanliness, safety and security, etc.</li><li>Carry out routine checks to ensure that all tenant stores are trading, merchandised, presented well, and kept lean, maintenance-free, and safe at all times.</li><li>Ensure all maintenance and safety issues highlighted by the tenants are promptly escalated and resolved by the operations team and service providers.</li><li>Follow-up with the tenants for timely payment of rentals in coordination with the collections team and support in resolving any conflict or disputes. Prepare details of the cases as required.</li><li>Prepare special case reports for rent discounts requested by important tenants to be presented to the Centre Manager and Executive Director for further action.</li><li>Conduct tenant orientation meetings for the entire mall, covering emergency procedures, communication systems, and other security procedures relating to the tenants.</li><li>Conduct tenants’ meetings on a regular basis to enhance relationships, operations and customer experience.</li><li>Ensure tenant compliance with safety measures and fire systems; the team collects all compliance documents.</li></ul>Financials / Legal<ul><li>Provide advice and feedback to the Senior Centre Manager in the budget process in relation to concessions, OPEX, CAPEX, and manpower planning.</li><li>Liaise with the finance department on AR collections and reconciliations</li><li>Liaise with DH and DHAM legal departments on legal cases and tenant defaults</li></ul>Customer Service and Relations<ul><li>Oversee and supervise the customer services team to ensure all customer complaints and queries are addressed timely.</li><li>Ensure that the center&#x27;s vision and values are understood and communicated clearly to the customers through the customer services teams on a periodic basis (fortnightly or monthly).</li><li>Establish staff schedule and ensure daily duties are effectively delegated, follow-ups are carried out, and annual leave is prepared according to the division and business requirements.</li><li>Ensure smooth and well-organized operation at the Information desk, providing all customers with efficient services and ensuring their expectations are constantly met.</li><li>Handle escalated inquiries received at the Information Desk from stakeholders and customers.</li><li>Ensure that the customer queries received via the call center are addressed promptly and issues are escalated to the appropriate teams in a timely manner.</li></ul>Mall Operations and Marketing Support<ul><li>Ensure mall inspections are smoothly and properly carried out by the Tenant Relations Executive Team.</li><li>Facilitate the execution of retailer-driven marketing initiatives within tenancy and common areas in liaison with all relevant departments.</li><li>Oversee and supervise the controls of all mall&#x27;s promotional information and mechanics, coupons, vouchers, and other mall-related services.</li><li>Develop and implement the necessary procedures for all value-added services such as stroller rental, wheelchair loans, lost and found, met and great, etc.</li><li>Supervise and oversee the completion of general admin & document control at the mall level. To verify that outgoing mall communication is prepared and administered effectively.</li><li>Provide accurate information to customers on any current promotions set by the marketing department and ensure its set process and procedures are carried out accurately.</li></ul>Performance Review and Reporting<ul><li>Analyse individual retailer and category performance and present findings to the Senior Centre Manager and Marketing in regard to business enhancement opportunities.</li><li>Provide sustainability analysis for all retailers and assist the leasing department in planning, controlling, and optimizing the brands and tenant mix (replacement of poor performers).</li><li>Report regularly on the performance of the asset from revenue, sales, and marketing perspectives.</li><li>Monitor the actual cost versus budget monthly & provide reports/data to assess the project’s financial performance.</li><li>Prepare retail asset management reports as & when requested (yearly footfall, turnover, rental forecasts, etc.).</li><li>Maintain an update on market research and provide reports on retail trade, sales, and market & competition analyses and develop reports and fact sheets.</li></ul>Continuous Improvement<ul><li>Identify additional revenue-generating opportunities to maximize mall revenue.</li><li>Identify enhancements to the mall that may boost mall revenues (additional units kiosks, etc.)</li><li>Implement policies, procedures, and processes for the respective function/department and ensure reviewing and keeping the existing ones updated as part of the ‘continuous process improvement.</li></ul>

Manager - Tenant and Customer Relations

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