tenant relations manager

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 171533
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the role:
 
 
 
 To support the management and enhancement of tenant relationships by ensuring smooth communication, addressing operational and commercial needs of tenants, analyzing sales performance, and facilitating initiatives that drive customer satisfaction, tenant engagement, and overall mall performance. The role serves as a key link between mall management and tenants, ensuring alignment with company policies and strategies.
 
 
 
 What you will do:
 
 
 
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 Manage tenant relations and act as the main point of contact for operational and commercial issues.
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 Support tenant onboarding, orientation, and compliance with mall policies
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 Analyze tenant sales reports and highlight trends, risks, and opportunities.
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 Coordinate with specialty leasing &amp; Marketing for activations and events to maximize revenue and enhance customer experience.
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 Assist in resolving tenant disputes and escalate where necessary.
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 Ensure compliance with lease terms and mall standards in collaboration with legal and operations teams.
 
 
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 </ul>
 
 Required Skills to be successful:
 
 
 
 Minimum of 3 years of mall/customer service/tenant relations experience, including at least 1-2 years in a supervisory or team leader role
 
 
 
 What equips you for the role:
 
 
 
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 Bachelor&rsquo;s degree in business administration, Management, or related field.
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 Knowledge of retail, leasing, and customer service practices.
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 Strong sales analysis and reporting skills (Excel, BI tools).
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 Knowledge of leasing contracts, tenant operations, and mall management practices.
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 Problem-solving and conflict resolution skills.
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 Communication and negotiation skills.
 
 
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 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
</div>

Assistant Manager - Tenants Relations | Real Estate | Asset Management

DUBAI PROPERTIES GROUP LLC

The role holder is responsible for managing tenant relationships & customer services teams of the assigned asset, ensuring compliance of all tenants under the terms and conditions of the DHAM lease agreement, mall regulations, HSE, and local authorities. The role holder ensures that all tenant and customer service-related activities are monitored, and customer issues are addressed timely and in adherence with QA guidelines and DHAM’s policies and procedures. The role holder provides leadership to the tenant relations and customer service teams to ensure excellent service levels and customer experience.Overall Responsibilities<ul><li>Deputize the Centre Manager in support of business during their absence</li><li>Resolve issues arising within the common areas in coordination with the community management team.</li><li>Support the Centre manager in driving the Asset Plan for the coming year, including asset main initiatives in line with the vision of the asset.</li></ul>Tenant Relations<ul><li>Develop plans and lead their implementation, ensuring the tenant relations team is effectively and efficiently managing relationships and compliance across the asset’s tenants</li><li>Ensure that the tenants always comply with Dubai Municipality regulations and DHAM’S lease and retail asset policies and procedures, such as housekeeping, cleanliness, safety and security, etc.</li><li>Carry out routine checks to ensure that all tenant stores are trading, merchandised, presented well, and kept lean, maintenance-free, and safe at all times.</li><li>Ensure all maintenance and safety issues highlighted by the tenants are promptly escalated and resolved by the operations team and service providers.</li><li>Follow-up with the tenants for timely payment of rentals in coordination with the collections team and support in resolving any conflict or disputes. Prepare details of the cases as required.</li><li>Prepare special case reports for rent discounts requested by important tenants to be presented to the Centre Manager and Executive Director for further action.</li><li>Conduct tenant orientation meetings for the entire mall, covering emergency procedures, communication systems, and other security procedures relating to the tenants.</li><li>Conduct tenants’ meetings on a regular basis to enhance relationships, operations and customer experience.</li><li>Ensure tenant compliance with safety measures and fire systems; the team collects all compliance documents.</li></ul>Financials / Legal<ul><li>Provide advice and feedback to the Senior Centre Manager in the budget process in relation to concessions, OPEX, CAPEX, and manpower planning.</li><li>Liaise with the finance department on AR collections and reconciliations</li><li>Liaise with DH and DHAM legal departments on legal cases and tenant defaults</li></ul>Customer Service and Relations<ul><li>Oversee and supervise the customer services team to ensure all customer complaints and queries are addressed timely.</li><li>Ensure that the center&#x27;s vision and values are understood and communicated clearly to the customers through the customer services teams on a periodic basis (fortnightly or monthly).</li><li>Establish staff schedule and ensure daily duties are effectively delegated, follow-ups are carried out, and annual leave is prepared according to the division and business requirements.</li><li>Ensure smooth and well-organized operation at the Information desk, providing all customers with efficient services and ensuring their expectations are constantly met.</li><li>Handle escalated inquiries received at the Information Desk from stakeholders and customers.</li><li>Ensure that the customer queries received via the call center are addressed promptly and issues are escalated to the appropriate teams in a timely manner.</li></ul>Mall Operations and Marketing Support<ul><li>Ensure mall inspections are smoothly and properly carried out by the Tenant Relations Executive Team.</li><li>Facilitate the execution of retailer-driven marketing initiatives within tenancy and common areas in liaison with all relevant departments.</li><li>Oversee and supervise the controls of all mall&#x27;s promotional information and mechanics, coupons, vouchers, and other mall-related services.</li><li>Develop and implement the necessary procedures for all value-added services such as stroller rental, wheelchair loans, lost and found, met and great, etc.</li><li>Supervise and oversee the completion of general admin & document control at the mall level. To verify that outgoing mall communication is prepared and administered effectively.</li><li>Provide accurate information to customers on any current promotions set by the marketing department and ensure its set process and procedures are carried out accurately.</li></ul>Performance Review and Reporting<ul><li>Analyse individual retailer and category performance and present findings to the Senior Centre Manager and Marketing in regard to business enhancement opportunities.</li><li>Provide sustainability analysis for all retailers and assist the leasing department in planning, controlling, and optimizing the brands and tenant mix (replacement of poor performers).</li><li>Report regularly on the performance of the asset from revenue, sales, and marketing perspectives.</li><li>Monitor the actual cost versus budget monthly & provide reports/data to assess the project’s financial performance.</li><li>Prepare retail asset management reports as & when requested (yearly footfall, turnover, rental forecasts, etc.).</li><li>Maintain an update on market research and provide reports on retail trade, sales, and market & competition analyses and develop reports and fact sheets.</li></ul>Continuous Improvement<ul><li>Identify additional revenue-generating opportunities to maximize mall revenue.</li><li>Identify enhancements to the mall that may boost mall revenues (additional units kiosks, etc.)</li><li>Implement policies, procedures, and processes for the respective function/department and ensure reviewing and keeping the existing ones updated as part of the ‘continuous process improvement.</li></ul>

Manager - Tenant and Customer Relations

Al Marwan Real Estate

<div>
 
 
 Who We Are:
 
 
 
 Al Marwan Group is a holding company established in 1978. Over the years, we have built a strong and diversified portfolio in Real Estate Development &amp; Management, Hospitality, General Contracting, and Heavy Machinery trading, providing innovative solutions for the Construction, Mining, Oil, and Gas industries.
 
 
 
 
 
 
 Job Scope:
 
 
 
 The Renewal &amp; Tenant Relations Executive is responsible for managing the renewal and termination process of tenant contracts, ensuring high tenant satisfaction, maintaining strong tenant relationships, and supporting overall tenant retention. The role involves continuous follow-up, negotiation, coordination with internal departments, and accurate system updates.
 
 
 
 
 
 
 Key Responsibilities:
 
 
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 Send renewal notices to tenants in a timely manner.
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 Conduct consistent follow-ups through phone calls, WhatsApp, emails, and formal letters.
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 Handle contract renewal negotiations professionally and effectively.
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 Prepare and print contracts through Yardi and offline systems.
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 Conduct negotiations related to contract termination where applicable.
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 Process contract terminations in line with company policies.
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 Coordinate issuance of NOCs and manage full move-out procedures.
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 Maintain positive and professional relationships with tenants.
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 Address tenant concerns, solve issues promptly, and follow up with maintenance teams until resolution.
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 Support retention efforts by ensuring tenant satisfaction and providing timely solutions.
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 Perform accurate data entry in Yardi for renewals, terminations, and Rent Caf&eacute; processes.
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 Ensure all workflows are updated and aligned with operational standards.
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 Prepare and submit regular reports related to renewals, terminations, and tenant relations.
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 Highlight critical cases, pending renewals, and process gaps.
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 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications:
 
 
 <ul>
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 Bachelor&rsquo;s degree in Business Administration, Real Estate, or a related field.
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 Minimum 1&ndash;3 years of experience in real estate leasing, renewals, or tenant management.
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 Strong negotiation and communication skills.
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 Customer-service oriented with a professional and positive attitude.
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 Proficiency in Microsoft Office applications.
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 Experience with Yardi systems is required.
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 Ability to multitask, prioritize, and work efficiently under pressure.
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 Strong attention to detail and organizational skills.
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 </ul>
 
 
</div>

Renewal & Tenant Relations Executive - Arabic Speaker

Elahi Group of Companies

Elahi Group is hiring an Assistant Manager &ndash; Rentals to oversee property leasing operations, tenant management, and rental agreements with efficiency and professionalism.Responsibilities:<ul><li>Support rental operations for residential and commercial units.</li><li>Handle tenant inquiries, follow-ups, and complaints courteously.</li><li>Prepare and process lease agreements, renewals, and terminations.</li><li>Maintain updated tenant records, rent schedules, and occupancy data.</li><li>Coordinate with accounts for rent collection and deposit tracking.</li><li>Ensure timely maintenance coordination and property readiness.</li><li>Prepare basic reports on rent status, vacancies, and collections.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (Business, Commerce, or related field).</li><li>1&ndash;3 years of experience in rentals, property, or real estate operations.</li><li>Good communication and interpersonal skills.</li><li>Basic understanding of rental procedures and documentation.</li><li>Computer literate (MS Office, Excel).</li></ul>Job Type: Full-timePay: From Rs35,000.00 per monthWork Location: In person

Assistant Rentals Manager

KAUST (King Abdullah University of Science and Technology)

<div>
 
 
 About the Role
 
 
 
 
 
 
 The Tenant Account Specialist manages the full tenancy lifecycle for KRTP tenants&mdash;from initial attraction and relationship development to drafting agreements, onboarding, and ongoing account management. This role serves as the primary point of contact for all tenants within the assigned portfolio and oversees selected shared tenancy services, including professional workshops and seminars that enhance the tenant experience.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 Attraction:
 
 
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 Utilize varied engagement channels to attract potential tenants to KRTP.
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 Collaborate closely with the Engagement &amp; Partnerships team to identify and pursue prospective tenants.
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 Lead early-stage discussions with potential tenants to understand their needs, including engagement level with KAUST, space requirements (built-up areas, land, testing facilities, etc.), staffing needs, and recommended tenancy type.
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 Participate in tenant attraction strategies, events, and related activities as required.
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 </ul>
 
 
 
 
 
 Tenancy Agreements and Onboarding:
 
 
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 Draft tenancy agreements and ensure all agreements and amendments within the portfolio are accurate, up to date, and aligned with departmental workflows.
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 Coordinate with relevant KAUST departments (Security, IT, Finance, Housing, etc.) to support the onboarding process.
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 Prepare and update all financial forms required for tenants and work with Finance to initiate and follow up on invoicing.
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 Serve as the primary point of contact for all tenant companies within the assigned portfolio.
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 Monitor tenant payments to ensure timely completion; follow up on overdue payments and escalate when necessary.
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 Ensure timely renewal of tenancy agreements or, alternatively, coordinate tenant termination and exit processes in alignment with relevant departments.
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 Maintain complete, accurate, and up-to-date documentation and data within departmental databases and CRM systems.
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 </ul>
 
 
 
 
 
 Service &amp; Support:
 
 
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 Plan, design, and deliver professional workshops and seminars that enrich the tenant experience in KRTP.
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 Develop and streamline onboarding criteria, SOPs, and processes, ensuring alignment with the department&rsquo;s digital platforms.
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 Ensure all tenant documents, agreements, registration forms, company profiles, and contacts are added and regularly updated in shared platforms.
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 Success/ Innovation Management:
 
 
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 Support tenant success initiatives to ensure tenants maximize KRTP offerings, leverage campus facilities, and progress their innovation objectives.
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 Contribute to broader activities and functions supporting the innovation ecosystem team as required.
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 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
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 Bachelor&rsquo;s degree in a relevant field (e.g., Business Administration, Innovation Management, or related disciplines).
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 Minimum of 6 years of experience in a customer-facing or customer-care role, preferably within a complex, multi-stakeholder environment.
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 Demonstrated ability to work cross-functionally, manage sensitive information, and provide high-quality service to internal and external stakeholders.
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 </ul>
 
 
 
 
 
 Required Skills
 
 
 
 
 
 <ul>
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 Fluency in English; Arabic proficiency preferred.
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 <li>
 Strong credibility-building skills with internal and external stakeholders at all levels.
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 Excellent leadership, communication, and time management capabilities.
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 Demonstrated commitment to exceptional customer service.
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 Ability to prioritize effectively and respond to urgent situations.
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 Strong partner engagement skills with the ability to understand and address diverse needs.
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 Ability to collaborate across departments to obtain sensitive information and resolve issues pragmatically.
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 Sound judgment in handling confidential matters involving KAUST or its partners.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills
 
 
 
 
 
 <ul>
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 Experience in corporate innovation environments, science parks, research parks, or technology hubs is highly desirable.
 </li>
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 Proven expertise in account management, including drafting agreements, overseeing onboarding, managing payments, and maintaining accurate documentation.
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 Strong presentation, facilitation, and public-speaking skills, with experience delivering workshops, seminars, or engagement events.
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 Extensive communication and interpersonal experience, enabling effective engagement with tenants, partners, contractors, and KAUST internal stakeholders.
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 <li>
 Familiarity with CRM systems, digital workflows, and shared platforms for managing tenant information and processes is an advantage.
 </li>
 </ul>
 
 
</div>

Tenant Account Specialist

Al Qaisi Group of Companies

Job Title: Property Manager Company: Middle East Real Estate LLC Location: UAEJob Summary: The Property Manager will be responsible for the overall management and smooth operation of a building, ensuring tenant satisfaction, proper maintenance, and compliance with company policies.Key Responsibilities:<ul><li>Oversee daily operations of the property</li><li>Manage tenant relations, contracts, and complaints</li><li>Coordinate maintenance, repairs, and service providers</li><li>Ensure rent collection and basic financial reporting</li><li>Ensure compliance with safety and regulatory requirements</li></ul>Requirements:<ul><li>Minimum 5 years of experience in property management</li><li>Good communication and coordination skills</li><li>Knowledge of UAE property management practices preferred</li></ul>Job Types: Full-time, Permanent

Property Manager

Key One Realty Group

A assistant property manager is responsible for overseeing the day-to-day operations and management of real estate properties on behalf of property owners. Their role is essential in maintaining and maximizing the value of properties while ensuring the satisfaction of both property owners and tenants.Principal Duties &amp; Responsibilities (Essential Functions)Landlord Relations:<ul><li>Maintain open and transparent communication with property owners.</li><li>Provide regular updates on property performance and financial matters.</li><li>Collaborate with property owners to make informed decisions regarding property management and improvements.</li><li>Address any concerns or requests from property owners promptly and professionally.</li></ul>Tenant Relations:<ul><li>Attract and screen prospective tenants.</li><li>Manage tenant leasing, including the negotiation of lease agreements and renewals.</li><li>Address tenant concerns and maintain positive relationships.</li><li>Enforce lease agreements and property rules.</li></ul>Property Maintenance:&middot; Schedule and oversee routine property maintenance, repairs, and improvements.&middot; Conduct regular property inspections to identify issues.&middot; Ensure the property is safe and in compliance with relevant regulations.Rent Collection:&middot; Collect rent from tenants and track payments.&middot; Enforce rent collection policies and address late payments.<ul><li>Prepare and send rent statements to tenants.</li></ul>Marketing and Advertising: &middot; Develop marketing strategies to attract and retain tenants.<ul><li>Advertise vacancies through various channels.</li><li>Conduct market research to determine competitive rental rates.</li></ul>Legal and Regulatory Compliance:&middot; Stay informed about local, state, and federal property laws and regulations.&middot; Ensure properties are compliant with all relevant laws.&middot; Handle eviction processes if necessary.Record Keeping:&middot; Maintain accurate and up-to-date records of property-related transactions.&middot; Able to multi-task productively &amp; handle other essential tasks as assigned by the CEOQualifications and Skills: (Required to Perform Essential Duties)Expected Skills:&middot; Bachelor's degree in Business, Real Estate, or a related field; Master's degree preferred.&middot; Strong communication and interpersonal skills.&middot; Knowledge of property management software.&middot; Financial management skills, including budgeting and accounting.&middot; Legal and regulatory knowledge.&middot; Problem-solving and conflict resolution abilities.&middot; Attention to detail and organizational skills.&middot; Customer service-oriented..&middot; Professional certifications such as Certified Property Manager (CPM) are a plus.Job Type: Full-time

Assistant Property Manager

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