tenant relations manager

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 171533
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the role:
 
 
 
 To support the management and enhancement of tenant relationships by ensuring smooth communication, addressing operational and commercial needs of tenants, analyzing sales performance, and facilitating initiatives that drive customer satisfaction, tenant engagement, and overall mall performance. The role serves as a key link between mall management and tenants, ensuring alignment with company policies and strategies.
 
 
 
 What you will do:
 
 
 
 <ul>
 <li>
 Manage tenant relations and act as the main point of contact for operational and commercial issues.
 </li>
 <li>
 Support tenant onboarding, orientation, and compliance with mall policies
 </li>
 <li>
 Analyze tenant sales reports and highlight trends, risks, and opportunities.
 </li>
 <li>
 Coordinate with specialty leasing &amp; Marketing for activations and events to maximize revenue and enhance customer experience.
 </li>
 <li>
 Assist in resolving tenant disputes and escalate where necessary.
 </li>
 <li>
 Ensure compliance with lease terms and mall standards in collaboration with legal and operations teams.
 
 
 </li>
 </ul>
 
 Required Skills to be successful:
 
 
 
 Minimum of 3 years of mall/customer service/tenant relations experience, including at least 1-2 years in a supervisory or team leader role
 
 
 
 What equips you for the role:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Management, or related field.
 </li>
 <li>
 Knowledge of retail, leasing, and customer service practices.
 </li>
 <li>
 Strong sales analysis and reporting skills (Excel, BI tools).
 </li>
 <li>
 Knowledge of leasing contracts, tenant operations, and mall management practices.
 </li>
 <li>
 Problem-solving and conflict resolution skills.
 </li>
 <li>
 Communication and negotiation skills.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
</div>

Assistant Manager - Tenants Relations | Real Estate | Asset Management

DUBAI PROPERTIES GROUP LLC

The role holder is responsible for managing tenant relationships & customer services teams of the assigned asset, ensuring compliance of all tenants under the terms and conditions of the DHAM lease agreement, mall regulations, HSE, and local authorities. The role holder ensures that all tenant and customer service-related activities are monitored, and customer issues are addressed timely and in adherence with QA guidelines and DHAM’s policies and procedures. The role holder provides leadership to the tenant relations and customer service teams to ensure excellent service levels and customer experience.Overall Responsibilities<ul><li>Deputize the Centre Manager in support of business during their absence</li><li>Resolve issues arising within the common areas in coordination with the community management team.</li><li>Support the Centre manager in driving the Asset Plan for the coming year, including asset main initiatives in line with the vision of the asset.</li></ul>Tenant Relations<ul><li>Develop plans and lead their implementation, ensuring the tenant relations team is effectively and efficiently managing relationships and compliance across the asset’s tenants</li><li>Ensure that the tenants always comply with Dubai Municipality regulations and DHAM’S lease and retail asset policies and procedures, such as housekeeping, cleanliness, safety and security, etc.</li><li>Carry out routine checks to ensure that all tenant stores are trading, merchandised, presented well, and kept lean, maintenance-free, and safe at all times.</li><li>Ensure all maintenance and safety issues highlighted by the tenants are promptly escalated and resolved by the operations team and service providers.</li><li>Follow-up with the tenants for timely payment of rentals in coordination with the collections team and support in resolving any conflict or disputes. Prepare details of the cases as required.</li><li>Prepare special case reports for rent discounts requested by important tenants to be presented to the Centre Manager and Executive Director for further action.</li><li>Conduct tenant orientation meetings for the entire mall, covering emergency procedures, communication systems, and other security procedures relating to the tenants.</li><li>Conduct tenants’ meetings on a regular basis to enhance relationships, operations and customer experience.</li><li>Ensure tenant compliance with safety measures and fire systems; the team collects all compliance documents.</li></ul>Financials / Legal<ul><li>Provide advice and feedback to the Senior Centre Manager in the budget process in relation to concessions, OPEX, CAPEX, and manpower planning.</li><li>Liaise with the finance department on AR collections and reconciliations</li><li>Liaise with DH and DHAM legal departments on legal cases and tenant defaults</li></ul>Customer Service and Relations<ul><li>Oversee and supervise the customer services team to ensure all customer complaints and queries are addressed timely.</li><li>Ensure that the center&#x27;s vision and values are understood and communicated clearly to the customers through the customer services teams on a periodic basis (fortnightly or monthly).</li><li>Establish staff schedule and ensure daily duties are effectively delegated, follow-ups are carried out, and annual leave is prepared according to the division and business requirements.</li><li>Ensure smooth and well-organized operation at the Information desk, providing all customers with efficient services and ensuring their expectations are constantly met.</li><li>Handle escalated inquiries received at the Information Desk from stakeholders and customers.</li><li>Ensure that the customer queries received via the call center are addressed promptly and issues are escalated to the appropriate teams in a timely manner.</li></ul>Mall Operations and Marketing Support<ul><li>Ensure mall inspections are smoothly and properly carried out by the Tenant Relations Executive Team.</li><li>Facilitate the execution of retailer-driven marketing initiatives within tenancy and common areas in liaison with all relevant departments.</li><li>Oversee and supervise the controls of all mall&#x27;s promotional information and mechanics, coupons, vouchers, and other mall-related services.</li><li>Develop and implement the necessary procedures for all value-added services such as stroller rental, wheelchair loans, lost and found, met and great, etc.</li><li>Supervise and oversee the completion of general admin & document control at the mall level. To verify that outgoing mall communication is prepared and administered effectively.</li><li>Provide accurate information to customers on any current promotions set by the marketing department and ensure its set process and procedures are carried out accurately.</li></ul>Performance Review and Reporting<ul><li>Analyse individual retailer and category performance and present findings to the Senior Centre Manager and Marketing in regard to business enhancement opportunities.</li><li>Provide sustainability analysis for all retailers and assist the leasing department in planning, controlling, and optimizing the brands and tenant mix (replacement of poor performers).</li><li>Report regularly on the performance of the asset from revenue, sales, and marketing perspectives.</li><li>Monitor the actual cost versus budget monthly & provide reports/data to assess the project’s financial performance.</li><li>Prepare retail asset management reports as & when requested (yearly footfall, turnover, rental forecasts, etc.).</li><li>Maintain an update on market research and provide reports on retail trade, sales, and market & competition analyses and develop reports and fact sheets.</li></ul>Continuous Improvement<ul><li>Identify additional revenue-generating opportunities to maximize mall revenue.</li><li>Identify enhancements to the mall that may boost mall revenues (additional units kiosks, etc.)</li><li>Implement policies, procedures, and processes for the respective function/department and ensure reviewing and keeping the existing ones updated as part of the ‘continuous process improvement.</li></ul>

Manager - Tenant and Customer Relations

Agile Consultants

Job Responsibilities:<ul><li>Oversee lease renewals, negotiations, and amendments.</li><li>Ensure all contractual obligations comply with Dubai Land Department (DLD) and RERA standards.</li><li>Advertise available units through digital platforms, signage, and broker networks.</li><li>Conduct property tours and present leasing options professionally.</li><li>Screen potential tenants, verify documentation, and assess suitability.</li><li>Prepare and execute lease agreements accurately and compliantly.</li><li>Record lease data in YARDI and EJARI systems.</li><li>Ensure timely renewals and maintain up-to-date lease records.</li><li>Implement rent escalations in line with market trends and lease terms.</li><li>Review lease agreement memos for internal approvals.</li></ul>Tenant Relations<ul><li>Handle tenant inquiries, complaints, and feedback via email, phone, walk-ins, and meetings.</li><li>Maintain high levels of tenant satisfaction and promote customer delight.</li><li>Enforce building rules and regulations; issue notices for violations.</li><li>Facilitate move-in and move-out inspections and documentation.</li><li>Resolve conflicts such as payment delays, damage disputes, or scheduling conflicts.</li><li>Serve as an escalation point for complex disputes between tenants and landlords.</li></ul>Financial &amp; Reporting<ul><li>Track rent payments and monitor delinquencies.</li><li>Handle budgeting, forecasting, and expense tracking.</li><li>Report financial performance and occupancy data to management.</li><li>Review utility charges and ensure accurate billing.</li><li>Generate reports on leasing activity, collections, and maintenance status.</li></ul>Property Maintenance &amp; Vendor Coordination<ul><li>Coordinate maintenance and repair activities with contractors and vendors.</li><li>Conduct regular property inspections.</li><li>Review service provider attendance and performance logs.</li><li>Ensure properties comply with local laws and building codes.</li><li>Respond promptly to emergency situations.</li></ul>Stakeholder Engagement<ul><li>Maintain positive relationships with tenants, property owners, brokers, and service providers.</li><li>Collaborate with internal teams, including maintenance, administration, and leasing agents.</li><li>Protect property owners interests through diligent lease management.</li><li>Communicate effectively with Property Management, Leasing Manager, and Legal teams.</li></ul>Market Intelligence &amp; Team Leadership<ul><li>Stay updated on market trends, rental rates, and competitor offerings.</li><li>Provide insights for pricing strategies and leasing decisions.</li><li>Mentor leasing advisors and junior staff, fostering excellence and accountability.</li></ul>

Senior Leasing Advisor (Commercial)

Dubai Holding

<div>
 
 
 Executive - Tenant Relations &ndash; Retail &ndash; Dubai Holding Asset Management
 
 
 
 
 
 
 
 About Dubai Holding Asset Management:
 
 
 
 Dubai Holding Asset Management (DHAM) owns and operates an extensive portfolio of 20 landmark retail destinations and 15 residential communities.
 
 
 
 
 
 The Group plays a focal role in shaping Dubai's position as a global leader in business, tourism and leisure, contributing to its position as one of the world's most coveted and sought-after liveable destinations.
 
 
 
 
 
 From hotspot retail destinations like Bluewater's, JBR, Souk Madinat Jumeirah, Al Khawaneej Walk and The Outlet Village to popular attractions, including the Theatre of Digital Art, Madame Tussauds, Tr88house, Museum of Illusions, Dubai Holding Asset Management&rsquo;s retail destinations captivate millions of visitors and tourists every year.
 
 
 
 
 
 Meanwhile, the niche and vibrant community centres as Bay Avenue, Mudon Community Centre, and Serena Marketplace play a vast role in enhancing the overall quality of life in residential communities, making neighbourhoods more vibrant and connected.
 
 
 
 
 
 In 2022, Dubai Holding Asset Management&rsquo;s retail destinations collectively attracted over 28 million visitors and hosted over 75 events across the portfolio. Dubai Asset Management maintains a substantial presence in Dubai with a leasing portfolio of 15 distinct residential communities, elevating the city&rsquo;s global recognition as one of the most desirable and liveable destinations worldwide.
 
 
 
 
 
 
 About the Job:
 
 
 
 An opportunity has arisen for an
 
 Executive - Tenant Relations
 
 to join
 
 Dubai Holding Asset Management
 
 . The main duties and responsibilities of this role:
 
 <ul>
 <li>
 The role holder serves as the primary point of contact for all mall tenants, ensuring the establishment and maintenance of strong professional relationships in alignment with the company&rsquo;s objectives.
 </li>
 <li>
 The position is responsible for managing day-to-day administrative tasks, facilitating effective communication, and providing prompt support in addressing tenant-related inquiries and issues.
 </li>
 </ul>
 
 
 Tenant Relations
 
 
 <ul>
 <li>
 Strong focus required on administrative tasks ensuring the accuracy of tenant data
 </li>
 <li>
 Develop strong, professional relationships with all retail tenants &amp; coordinate for all major requirements.
 </li>
 <li>
 Ensure that all retail tenant&rsquo;s complaints, issues, and operational challenges are addressed regularly.
 </li>
 <li>
 Ensure that the tenants comply with Dubai Municipality regulations as well as with DHAM&rsquo;s lease and retail asset policies and procedures at all times such as housekeeping, cleanliness, safety and security, etc.
 </li>
 <li>
 Monitor and measure tenant compliance to specified standards to ensure their operations are within guidelines of their signed lease agreement and regulations such as HSE/ Fire safety etc.
 </li>
 <li>
 Carry out routine checks to ensure that all tenant stores are trading, merchandised, presented well and kept lean, maintenance free and safe at all times.
 </li>
 <li>
 Ensure all maintenance and safety issues highlighted by the tenants are promptly escalated and resolved by the operations team and service providers.
 </li>
 <li>
 Inspect each unit as per the approved schedule - Ensure all stores including Specialty Leasing are managing the premises and maintaining the stores in good working condition.
 </li>
 <li>
 Conduct tenant orientation meetings for the entire mall, covering emergency procedures, communication systems and other security procedures relating to the tenants.
 </li>
 <li>
 Conduct tenants&rsquo; meetings on a regular basis to enhance relationship, operations and customer experience.
 </li>
 <li>
 Draft the tenant letters, rent concession cases, early terminations and any other office memorandums.
 </li>
 <li>
 Ensure the tenant data is collected by the mall management support officer such as tenants&rsquo; monthly sales records, footfall, sales performance, compliance documents and permits etc.
 </li>
 <li>
 Ensure all tenants&rsquo; lease documentation is updated and in place.
 </li>
 </ul>
 
 
 Coordination with different departments
 
 
 <ul>
 <li>
 Coordinate with technical team to ensure that functional specifications of retail and tenants&rsquo; requirements are being implemented during the approved modification.
 </li>
 <li>
 Support set up and engagement with all marketing events and sponsored programs.
 </li>
 <li>
 Liaise with finance department on tenant billing issues and queries, as well as reconciliations
 </li>
 </ul>
 
 
 Documentation and Communication
 
 
 <ul>
 <li>
 Prepare and present timely tenant correspondence, memos and requests in line with DHAM guidelines.
 </li>
 <li>
 Keep all tenant files / documentation up to date such as organized database of leases, trade licenses, insurances, tenants&rsquo; ids, Ejari, &amp; ensure timely renewal of licenses before their expiry.
 </li>
 <li>
 Maintain accurate and up to date records for all tenants, which may be reviewed at any time by DHAM internal/external auditors and/or Government entities such as Dubai Municipality, Civil Defence etc.
 </li>
 <li>
 Collect compliance documents (Insurances, Pest Control and Maintenance contract, AMC, Trade License for all tenants, and Grease Trap, Kitchen hood/ecology unit contract and report and LPG contracts for F&amp;B units)
 </li>
 <li>
 Process all correspondence / communication received from Tenants. Maintain a tracker for tenant communication.
 </li>
 </ul>
 
 
 Rental Collections and Billing
 
 
 <ul>
 <li>
 Follow-up with the tenants for timely payment of rentals in coordination with the collections team and support in resolving any conflict or disputes. Prepare details of the cases as required.
 </li>
 </ul>
 
 
 Tenant Variations / Alterations
 
 
 <ul>
 <li>
 Process all legal / statutory notices concerning Tenant requests, alterations, violations etc. by being aware of statutory requirements from Government entities such as Dubai Municipality, Civil Defence etc.
 </li>
 <li>
 Liaise with other DHAM departments such as RDD, when Tenants make a formal variation request.
 </li>
 <li>
 Conduct regular inspection of tenant premises and record any lease / H&amp;S violations etc.
 </li>
 <li>
 Receive non-technical requests from the tenants and coordinate for the issuance of the Tenant Work Permit (NOC) and ensure closure within the agreed timelines.
 </li>
 </ul>
 
 
 Marketing Support
 
 
 <ul>
 <li>
 Facilitate the execution of retailer driven marketing initiatives within both tenancy and common area in liaison with all relevant departments.
 </li>
 <li>
 Encourage tenants to utilize valuable shop windows scheme during special events throughout the year (Eid, Valentine, Holiday season etc.)
 </li>
 </ul>
 
 
 Performance Review and Reporting
 
 
 <ul>
 <li>
 Conduct analysis for all retailers and assist the leasing department in planning, controlling and optimizing the brands and tenant mix (replacement of poor performers).
 </li>
 <li>
 Conduct data entry and data analysis from Yardi, Salesforce, Footfall.
 </li>
 <li>
 Support in preparing retail asset management reports as &amp; when requested (yearly footfall, turnover, rental forecasts, etc.).
 </li>
 </ul>
 
 
 
 
 
 About you:
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred but not mandatory).
 </li>
 <li>
 Entry-level role with 2&ndash;4 years of experience in retail or real estate management, mall operations, tenant relations, leasing, or customer experience.
 </li>
 <li>
 Prior experience in the Middle East is an advantage.
 </li>
 <li>
 Strong influencing and negotiation skills.
 </li>
 <li>
 Proven problem-solving abilities with the capacity to remain composed and professional during challenging situations.
 </li>
 <li>
 Strong numerical aptitude, financial acumen, and analytical skills.
 </li>
 <li>
 Excellent organizational and multi-tasking abilities with a keen eye for prioritizing key issues.
 </li>
 <li>
 Sound analytical thinking and good judgment in decision-making.
 </li>
 <li>
 Exceptional interpersonal skills with the ability to build and maintain relationships at all levels.
 </li>
 <li>
 Strong command of English with excellent verbal and written communication skills.
 </li>
 <li>
 Demonstrates strong customer focus and results orientation with a solid understanding of business operations.
 </li>
 <li>
 Highly adaptable, proactive, and creative, with excellent communication, problem-solving, and decision-making skills.
 </li>
 <li>
 Excels in planning, organizing, teamwork, and building effective relationships while fostering collaboration and empowerment across all levels.
 </li>
 </ul>
 
 
 
 
 
 About the Benefits:
 
 
 
 At Dubai Holding, we're committed to nurturing the success and well - being of our colleagues. Join our dynamic and diverse team and enjoy a comprehensive benefit package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.
 
</div>

Executive - Tenant Relations – Retail – Dubai Holding Asset Management

Antal International LLC-FZ

Job Objective:The Community Manager oversees day-to-day operations of residential and commercial properties, ensuring a high level of tenant and owner satisfaction. The role focuses on building strong relationships, resolving issues efficiently, and maintaining compliance with regulatory requirements.Key Responsibilities:· Serve as the primary point of contact for tenants, owners, and vendors, ensuring timely and effective resolution of inquiries and concerns.· Supervise and coordinate maintenance teams, vendors, and support staff to ensure smooth property operations.· Implement and monitor building management procedures, policies, and compliance with RERA regulations and Mollak system requirements.· Maintain accurate records of tenant and owner interactions, service requests, and resolutions.· Plan and execute tenant engagement initiatives to foster a positive community environment.· Identify operational improvements and escalate unresolved issues to senior management.· Prepare reports, dashboards, and updates for management on property performance and tenant satisfaction.

Community Manager

Renofix Maintenance and Facilities Management

Job Overview: We are seeking a qualified and proactive Property Manager to oversee the day-to-day management of a small commercial building in Al Ain. The ideal candidate must have strong knowledge of Al Ain&rsquo;s property management market, rental procedures, and related real estate contracts.Key Responsibilities:<ul><li>Manage property operations including leasing, tenant relations, rent follow-ups, and maintenance coordination</li><li>Handle property documentation, tenancy contracts, and ensure compliance with legal and regulatory requirements</li><li>Oversee rent collection and proper tracking of payments</li><li>Conduct property marketing, negotiations, and tenant acquisition</li><li>Prepare and review reports related to property performance and occupancy status</li><li>Maintain effective communication with tenants and management in both Arabic and English</li></ul>Requirements:<ul><li>Strong knowledge of the Al Ain property market and experience in real estate and property management</li><li>Valid UAE driving license</li><li>Native or fluent Arabic speaker (Essential)</li><li>Good command of English for business communication</li><li>Knowledge of rent management processes and property operations</li><li>Negotiation and marketing skills are required</li><li>The candidate must be located in Al Ain or willing to relocate</li><li>Eligible for employment visa</li><li>Able to join immediately or within a maximum of one (1) month</li></ul>Compensation &amp; Benefits:<ul><li>AED 3,000 &ndash; AED 6,000 (depending on experience)</li><li>Incentives based on performance</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have in the real estate?</li></ul>How many years of experience do you have in the real estate&nbsp;in&nbsp;Al&nbsp;Ain&nbsp;City?<ul><li>What is your Visa Status?</li><li>Do you have a Valid UAE Driving License</li><li>Where are you From?</li><li>Are you available for immediate joining? If not, what is your&nbsp;notice&nbsp;period?</li><li>What is the current salary?</li><li>What is the expected salary?</li></ul>

Property & Real Estate Supervisor Al Ain City

Elahi Group of Companies

Elahi Group is hiring an Assistant Manager &ndash; Rentals to oversee property leasing operations, tenant management, and rental agreements with efficiency and professionalism.Responsibilities:<ul><li>Support rental operations for residential and commercial units.</li><li>Handle tenant inquiries, follow-ups, and complaints courteously.</li><li>Prepare and process lease agreements, renewals, and terminations.</li><li>Maintain updated tenant records, rent schedules, and occupancy data.</li><li>Coordinate with accounts for rent collection and deposit tracking.</li><li>Ensure timely maintenance coordination and property readiness.</li><li>Prepare basic reports on rent status, vacancies, and collections.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (Business, Commerce, or related field).</li><li>1&ndash;3 years of experience in rentals, property, or real estate operations.</li><li>Good communication and interpersonal skills.</li><li>Basic understanding of rental procedures and documentation.</li><li>Computer literate (MS Office, Excel).</li></ul>Job Type: Full-timePay: From Rs35,000.00 per monthWork Location: In person

Assistant Rentals Manager

Search 10000+ Tenant relations manager jobs near you this November. New roles added regularly across leading industries. Apply today.