tenant relations manager

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 171533
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the role:
 
 
 
 To support the management and enhancement of tenant relationships by ensuring smooth communication, addressing operational and commercial needs of tenants, analyzing sales performance, and facilitating initiatives that drive customer satisfaction, tenant engagement, and overall mall performance. The role serves as a key link between mall management and tenants, ensuring alignment with company policies and strategies.
 
 
 
 What you will do:
 
 
 
 <ul>
 <li>
 Manage tenant relations and act as the main point of contact for operational and commercial issues.
 </li>
 <li>
 Support tenant onboarding, orientation, and compliance with mall policies
 </li>
 <li>
 Analyze tenant sales reports and highlight trends, risks, and opportunities.
 </li>
 <li>
 Coordinate with specialty leasing &amp; Marketing for activations and events to maximize revenue and enhance customer experience.
 </li>
 <li>
 Assist in resolving tenant disputes and escalate where necessary.
 </li>
 <li>
 Ensure compliance with lease terms and mall standards in collaboration with legal and operations teams.
 
 
 </li>
 </ul>
 
 Required Skills to be successful:
 
 
 
 Minimum of 3 years of mall/customer service/tenant relations experience, including at least 1-2 years in a supervisory or team leader role
 
 
 
 What equips you for the role:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Management, or related field.
 </li>
 <li>
 Knowledge of retail, leasing, and customer service practices.
 </li>
 <li>
 Strong sales analysis and reporting skills (Excel, BI tools).
 </li>
 <li>
 Knowledge of leasing contracts, tenant operations, and mall management practices.
 </li>
 <li>
 Problem-solving and conflict resolution skills.
 </li>
 <li>
 Communication and negotiation skills.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
</div>

Assistant Manager - Tenants Relations | Real Estate | Asset Management

DUBAI PROPERTIES GROUP LLC

The role holder is responsible for managing tenant relationships & customer services teams of the assigned asset, ensuring compliance of all tenants under the terms and conditions of the DHAM lease agreement, mall regulations, HSE, and local authorities. The role holder ensures that all tenant and customer service-related activities are monitored, and customer issues are addressed timely and in adherence with QA guidelines and DHAM’s policies and procedures. The role holder provides leadership to the tenant relations and customer service teams to ensure excellent service levels and customer experience.Overall Responsibilities<ul><li>Deputize the Centre Manager in support of business during their absence</li><li>Resolve issues arising within the common areas in coordination with the community management team.</li><li>Support the Centre manager in driving the Asset Plan for the coming year, including asset main initiatives in line with the vision of the asset.</li></ul>Tenant Relations<ul><li>Develop plans and lead their implementation, ensuring the tenant relations team is effectively and efficiently managing relationships and compliance across the asset’s tenants</li><li>Ensure that the tenants always comply with Dubai Municipality regulations and DHAM’S lease and retail asset policies and procedures, such as housekeeping, cleanliness, safety and security, etc.</li><li>Carry out routine checks to ensure that all tenant stores are trading, merchandised, presented well, and kept lean, maintenance-free, and safe at all times.</li><li>Ensure all maintenance and safety issues highlighted by the tenants are promptly escalated and resolved by the operations team and service providers.</li><li>Follow-up with the tenants for timely payment of rentals in coordination with the collections team and support in resolving any conflict or disputes. Prepare details of the cases as required.</li><li>Prepare special case reports for rent discounts requested by important tenants to be presented to the Centre Manager and Executive Director for further action.</li><li>Conduct tenant orientation meetings for the entire mall, covering emergency procedures, communication systems, and other security procedures relating to the tenants.</li><li>Conduct tenants’ meetings on a regular basis to enhance relationships, operations and customer experience.</li><li>Ensure tenant compliance with safety measures and fire systems; the team collects all compliance documents.</li></ul>Financials / Legal<ul><li>Provide advice and feedback to the Senior Centre Manager in the budget process in relation to concessions, OPEX, CAPEX, and manpower planning.</li><li>Liaise with the finance department on AR collections and reconciliations</li><li>Liaise with DH and DHAM legal departments on legal cases and tenant defaults</li></ul>Customer Service and Relations<ul><li>Oversee and supervise the customer services team to ensure all customer complaints and queries are addressed timely.</li><li>Ensure that the center&#x27;s vision and values are understood and communicated clearly to the customers through the customer services teams on a periodic basis (fortnightly or monthly).</li><li>Establish staff schedule and ensure daily duties are effectively delegated, follow-ups are carried out, and annual leave is prepared according to the division and business requirements.</li><li>Ensure smooth and well-organized operation at the Information desk, providing all customers with efficient services and ensuring their expectations are constantly met.</li><li>Handle escalated inquiries received at the Information Desk from stakeholders and customers.</li><li>Ensure that the customer queries received via the call center are addressed promptly and issues are escalated to the appropriate teams in a timely manner.</li></ul>Mall Operations and Marketing Support<ul><li>Ensure mall inspections are smoothly and properly carried out by the Tenant Relations Executive Team.</li><li>Facilitate the execution of retailer-driven marketing initiatives within tenancy and common areas in liaison with all relevant departments.</li><li>Oversee and supervise the controls of all mall&#x27;s promotional information and mechanics, coupons, vouchers, and other mall-related services.</li><li>Develop and implement the necessary procedures for all value-added services such as stroller rental, wheelchair loans, lost and found, met and great, etc.</li><li>Supervise and oversee the completion of general admin & document control at the mall level. To verify that outgoing mall communication is prepared and administered effectively.</li><li>Provide accurate information to customers on any current promotions set by the marketing department and ensure its set process and procedures are carried out accurately.</li></ul>Performance Review and Reporting<ul><li>Analyse individual retailer and category performance and present findings to the Senior Centre Manager and Marketing in regard to business enhancement opportunities.</li><li>Provide sustainability analysis for all retailers and assist the leasing department in planning, controlling, and optimizing the brands and tenant mix (replacement of poor performers).</li><li>Report regularly on the performance of the asset from revenue, sales, and marketing perspectives.</li><li>Monitor the actual cost versus budget monthly & provide reports/data to assess the project’s financial performance.</li><li>Prepare retail asset management reports as & when requested (yearly footfall, turnover, rental forecasts, etc.).</li><li>Maintain an update on market research and provide reports on retail trade, sales, and market & competition analyses and develop reports and fact sheets.</li></ul>Continuous Improvement<ul><li>Identify additional revenue-generating opportunities to maximize mall revenue.</li><li>Identify enhancements to the mall that may boost mall revenues (additional units kiosks, etc.)</li><li>Implement policies, procedures, and processes for the respective function/department and ensure reviewing and keeping the existing ones updated as part of the ‘continuous process improvement.</li></ul>

Manager - Tenant and Customer Relations

Unified Real Estate Development Company

<div>
 
 
 🔹Brief Description:
 
 
 
 We are looking for a proactive and customer-focused
 
 Tenant Relations Specialist
 
 to act as the key liaison between our retail tenants and property management teams &mdash; ensuring exceptional tenant experience, smooth operations, and long-term partnerships across our retail and lifestyle assets.
 
 
 
 
 
 
 🔹Detailed Description:
 
 
 
 The
 
 Tenant Relations Specialist
 
 will serve as the primary point of contact for all tenant-related matters within our retail portfolio. This role ensures effective communication, timely resolution of issues, and adherence to company standards and lease obligations. The ideal candidate will collaborate closely with Facility Management, Leasing, Legal, and Finance teams to enhance tenant satisfaction and operational excellence.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Serve as the main contact for tenants across retail and mixed-use developments.
 </li>
 <li>
 Manage tenant onboarding and handover processes in coordination with Leasing, Retail Delivery, and FM teams.
 </li>
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 Handle tenant requests, concerns, and service issues, ensuring prompt and professional resolution.
 </li>
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 Coordinate with FM and Admin for maintenance, cleaning, and common area services.
 </li>
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 Support tenant fit-out approvals and ensure compliance with company and mall guidelines.
 </li>
 <li>
 Conduct periodic inspections and walkthroughs to ensure compliance with lease terms and property standards.
 </li>
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 Monitor tenant performance and feedback to identify improvement areas and drive engagement initiatives.
 </li>
 <li>
 Coordinate renewal reminders and collaborate with Leasing for timely follow-ups.
 </li>
 <li>
 Maintain updated tenant contact databases and records of correspondence.
 </li>
 <li>
 Prepare reports on tenant satisfaction, complaint trends, and service response performance.
 </li>
 <li>
 Support in organizing tenant events, promotional activities, and seasonal engagement campaigns.
 </li>
 </ul>
 
 
 
 
 
 🔹Requirements:
 
 
 <ul>
 <li>
 Strong understanding of tenant relations within
 
 retail or commercial real estate
 
 .
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 Ability to manage multiple stakeholders and resolve issues diplomatically.
 </li>
 <li>
 Organized, detail-oriented, and capable of working independently.
 </li>
 <li>
 Proficiency in MS Office; experience in ERP or CRM systems is an advantage.
 </li>
 </ul>
 
 
 
 
 
 🔹Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in
 
 Business Administration, Real Estate Management, or a related field
 
 .
 </li>
 <li>
 Additional certification in
 
 Customer Service, Facility Management, or Real Estate
 
 is a plus.
 </li>
 </ul>
 
 
 
 
 
 🔹Experience:
 
 
 <ul>
 <li>
 
 3&ndash;6 years
 
 of experience in
 
 tenant relations, leasing support, or property management
 
 , preferably within
 
 retail real estate
 
 .
 </li>
 <li>
 Background in
 
 large-scale retail centers, mixed-use developments, or malls
 
 will be highly preferred.
 </li>
 </ul>
 
 
</div>

Tenant Relations Specialist

J7 Emporium

The Assistant Manager &ndash; Mall Leasing &amp; Management supports the strategic and operational functions of mall leasing, tenant coordination, and overall mall administration. This role isinstrumental in maintaining a vibrant tenant mix, ensuring lease compliance, and enhancing the customer and tenant experience. The ideal candidate is a proactive, detail-oriented professional with strong interpersonal and organizational skills, capable of balancing commercial objectiveswith service excellence.Key Responsibilities Leasing Coordination<ul><li>Assist in executing leasing strategies to attract and retain quality tenants</li><li>Support lease negotiations, documentation, and renewals in coordination with legal and finance teams</li><li>Maintain updated records of lease agreements, expiry schedules, and rental terms</li><li>Monitor tenant performance and ensure alignment with mall brand and positioning</li></ul>Tenant Relations &amp; Onboarding<ul><li>Facilitate smooth onboarding of new tenants, ensuring compliance with mall policies and operational standards</li><li>Act as a liaison between tenants and internal departments for issue resolution and service requests</li><li>Conduct regular tenant engagement to gather feedback and foster long-term relationships</li></ul>Mall Operations Support<ul><li>Collaborate with operations, marketing, and facilities teams to ensure seamless mall functioning</li><li>Monitor cleanliness, safety, and service standards across common areas</li><li>Assist in planning and executing mall events, promotions, and seasonal campaigns</li></ul>Reporting &amp; Market Intelligence<ul><li>Prepare periodic reports on leasing status, occupancy rates, and revenue forecasts&bull; Conduct market research to identify retail trends, competitor activity, and customer preferences</li><li>Recommend improvements to leasing strategies and operational processes based on insights</li></ul>Qualifications &amp; Skills<ul><li>Master&rsquo;s degree in business administration, Real Estate, Marketing, or related field</li><li>3&ndash;5 years of experience in mall leasing, retail operations, or commercial property management</li><li>Strong communication, negotiation, and relationship-building skills</li><li>Proficiency in lease management software, MS Office, and CRM tools</li><li>Ability to multitask, meet deadlines, and adapt to a dynamic retail environment</li></ul>Preferred Attributes<ul><li>Experience working with national and international retail brands</li><li>Knowledge of local real estate laws and leasing regulations</li><li>Service-oriented mindset with attention to detail and cultural sensitivity</li><li>Professional demeanor with a collaborative and proactive approach</li></ul>Location: J7 Emporium Sector B-17, IslamabadApply Now: Forward your CV to jobs@j7emporium.com with subject line &ldquo;Assistant Manager &ndash; Mall Leasing &amp; Management&rdquo;.Job Type: Full-timePay: From Rs55,000.00 per monthWork Location: In person

Assistant Manager – Mall Leasing & Management

RITEX DESIGN AND CONSTRUCTION MANAGEMENT PRIVATE LIMITED

HIRING FOR CUSTOMER RELATIONSHIP MANAGERPositions:&#8239;5 No&rsquo;sEmployment Type: On Site (Mon &ndash; Sat)Shift: US ShiftLocation: Noida Sector 63Package: NegotiableJoining: ImmediateReq. Experience: 5-10 years.Minimum Qualification: GraduateAbout RitexRitex Real Estate LLC is a full-service real estate development company based in Katy, Texas, serving the Greater Houston area. Established in 2018, the company specializes in construction management, development, site preparation, and real estate services. Their mission emphasizes integrity, quality, and timely delivery, aiming to build structures with enduring value.Position OverviewWe are seeking to hire who can support the day-to-day operations, maintenance, and tenant relations for assigned properties. This role involves assisting in the management of residential, commercial, or mixed-use developments&mdash;ensuring they are well-maintained, cost-efficient, and deliver a high standard of service to occupants and stakeholders.Roles &amp; responsibilities1. Assist the Property Manager in overseeing property operations including maintenance, security, housekeeping, landscaping, and utilities.2. Coordinate with contractors, facility teams, and vendors for scheduled maintenance, repair work, and emergency response.3. Monitor service quality and enforce SLA (Service Level Agreement) compliance with outsourced vendors.4. Respond promptly to tenant/resident concerns, inquiries, and service requests to ensure high satisfaction.5. Help manage property budgets, track expenses, and support preparation of financial and operational reports.6. Conduct periodic inspections of buildings, amenities, and common areas to ensure safety and functionality.7. Assist with tenant onboarding, move-in/move-out processes, and documentation.8. Maintain property records, lease agreements, and compliance with regulatory and safety standards.9. Support event coordination, community engagement initiatives, and amenity usage.10. Work with the legal and finance teams on rent collection, arrears follow-up, and documentation.Required &amp; Skills:1. Excellent verbal &amp; written communication skills, ability to call, connect and interact with potential clients.2. Strong computer skills, including Office Suite (MS Word, Power Point &amp; MS Excel).3. Strong problem-solving skills and the ability to multitask in a fast-paced environment.High level of professionalism, attention to detail, and organizational ability.Job Types: Full-time, PermanentPay: &#8377;28,000.00 - &#8377;50,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>NCR, Delhi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What's your current salary?</li><li>What's your expected salary?</li><li>What's your notice?</li><li>No cab fecality will Provide initially you must use your own transportation period?</li><li>Alternate Saturday working</li></ul>Experience:<ul><li>minimum: 5 years (Required)</li></ul>Language:<ul><li>Are you professional with English communication? (Required)</li></ul>Location:<ul><li>NCR, Delhi (Required)</li></ul>Shift availability:<ul><li>Overnight Shift (Preferred)</li><li>Night Shift (Required)</li></ul>Work Location: In person

Facility Manager - Only for female candidates

Stake Properties

What You ll Do Partner &amp; Portfolio Management <ul> <li>Lead relationships with external Property Management partners by setting KPIs, defining service standards, and driving accountability through structured reviews.</li> <li>Maximise portfolio performance by growing income, controlling expenses, and meeting cashflow targets.</li> <li>Implement scalable processes that maintain efficiency and quality as the portfolio expands.</li> <li>Establish systems to monitor preventive and reactive maintenance, ensuring timely resolution, cost efficiency, and minimal tenant disruption</li> </ul> Leasing &amp; Tenancy Management <ul> <li>Oversee the leasing and tenancy function, ensuring structured, compliant, and consistent processes across the portfolio.</li> <li>Drive strategy to minimise vacancy and optimise renewals through data-driven pricing and proactive negotiations.</li> <li>Ensure all tenancy documentation is accurate, compliant, and aligned with company standards.</li> </ul> Tenant Relations, Disputes &amp; Legal <ul> <li>Handle escalated tenant disputes and defaults in partnership with external PMs, protecting investor interests while maintaining professionalism.</li> <li>Manage legal processes end-to-end, including documentation, coordination with legal advisors, and timely resolution.</li> <li>Oversee the tenant lifecycle processes, from onboarding and renewals to move-ins/move-outs and inspections, while upholding high standards and efficiency.</li> </ul> Cross-Team Collaboration <ul> <li>Partner with Operations to scale core processes such as dividend distributions, investor communications, and portfolio reporting.</li> <li>Support the Transactions team with accurate rental assumptions for acquisitions and exits, aligning projections with actual performance.</li> <li>Collaborate with Finance to ensure reconciliations, payment approvals, and cashflow forecasts are accurate and timely.</li> </ul> Reporting &amp; Monitoring <ul> <li>Own monthly reporting on property performance, KPIs, and incident updates, escalating critical issues with proposed solutions.</li> <li>Provide stakeholders and investors with timely, data-driven updates that reinforce confidence in portfolio performance.</li> <li>Drive transparency and accountability across the function through clear reporting frameworks.</li> </ul>

Senior Property Manager

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Assistant Manager - Tenants Relations | Real Estate | Asset Management

Manager - Tenant and Customer Relations

Tenant Relations Specialist

Assistant Manager – Mall Leasing & Management

Assistant Manager - Tenants Relations | Real Estate | Asset Management

Facility Manager - Only for female candidates

Senior Property Manager