tenant relations manager

Savills

<div>We are looking for a conscientious and driven Tenants Relations Manager to join our thriving Property Management team. Flexibility and a positive, proactive attitude are vital. As a Tenant Relations Manager, you will be expected to handle the requests, queries, and complaints of all tenants. Your professional demeanor, customer service skills, attention to detail, and overall work ethic and efficiency will be key to your success and growth within Savills Egypt, as well as to the success of the Property Management department. 
Savills is a globally recognised real estate brand and offers excellent opportunities for growth and development. We are seeking a motivated and professional individual who is eager to benefit from the support and experience the brand can offer.
Key Responsibilities<ul><li>
Communicate tenant queries, complaints, and issues with the concerned team(s) in order to fix and ensure proper feedback, updates, and response have been communicated with tenant as necessary.</li><li>
Ensure all tenants are aligned and comply with policies and regulations defined in the Tenant Handbook, Administer Tenant Issue and Complaints Resolution process.</li><li>
Partner with and liaise between tenants and various Real Estate teams including Marketing, Operations, Security, Facility Management, Hard Services, Health &amp; Safety, Finance, Legal, Retail Design &amp; Delivery; to agree and deliver business specific projects.</li><li>
Responsible for managing a portfolio of tenants during their tenancy. including developing and managing effective relationships across tenants, the property management team, customers, and cross-functional staff.</li><li>
Ultimately build relationships to ensure the successful delivery of the short-, medium- and long-term expectations of the company and landlord whilst implementing strategies to advance retailers revenue, profitability, operations, and sustainability.</li><li>
Work with the marketing team to implement and communicate plaza and retailer campaigns and communicate initiatives to tenants.</li><li>
Collect Tenant&rsquo;s Monthly and annual audited sales reports.</li><li>
Establish leasing objectives for potential vacancies or new retail units for the relevant assets.</li><li>
Ensure that all leasing enquiries are serviced promptly and professionally, arranging site visits for potential, suitable Tenants.</li><li>
Undertake initial negotiations with prospective Tenants, for presentation to the Leasing Committee for final selection and then finalizing the deal with the agreed brand or concept in line with the approved budgeted revenue.</li><li>
Maintain occupancy levels and revenue levels in property, renewing lease expiries that are due, in line with the agreed leasing strategy for the relevant asset.</li><li>
Identify any potential problem tenancies or vacancies in advance where possible, through sales data/operations feedback and formulating a replacement strategy for implementation.</li></ul>
Skills, Knowledge and Experience<ul><li>
Bachelor&rsquo;s degree in Real Estate, Property Management, Business Administration, or related field.</li><li>
4-6 years in tenant relations management, property management, or leasing within retail or commercial real estate.</li><li>
Strong interpersonal and communication skills, with the ability to engage effectively with tenants, stakeholders, and cross-functional teams.</li><li>
Problem-solving abilities to manage tenant queries and issues efficiently and diplomatically.</li><li>
Organizational and project management skills, with an emphasis on managing multiple tenants and projects simultaneously.</li><li>
Analytical skills to interpret sales reports, occupancy levels, and leasing data to inform strategy.</li><li>
Negotiation skills for effective leasing discussions and renewals, balancing tenant and business needs.</li></ul></div>

Tenant Relations Manager

Ocean Management Services (Pvt) Ltd

We are looking for a dynamic and result-oriented Assistant Manager &ndash; Leasing to join our team. The ideal candidate will be responsible for managing leasing operations, maintaining tenant relationships, and supporting business growth.Key Responsibilities: Manage and maintain all leasing documentation and records Conduct regular follow-ups with existing and potential clients Ensure strong tenant retention through effective relationship management Identify and onboard new tenants (new inductions) Conduct market surveys to analyze trends, competitor activities, and rental benchmarks Assist in negotiation and finalization of lease agreements Coordinate with internal departments (legal, finance, operations) for smooth leasing processes Prepare leasing reports and updates for managementRequirements: Bachelor&rsquo;s degree (Business Administration, Marketing, or relevant field). 2&ndash;4 years of experience in leasing, real estate, or property management Strong communication and negotiation skills. Good understanding of market dynamics and tenant handling. Proficiency in MS Office.Interested candidates may apply via email at careers@oceantower.pk , mentioning the position in the subject line.Pay: Rs60.00 - Rs70.00 per monthWork Location: In person

Assistant Manager - Leasing

Wadi Degla Clubs Company S.A.E.

<div>
 
 Main job duties and responsibilities:
 
 <ol>
 <li>
 Revisit the tenant mix for all Retail shops &amp; kiosks among all clubs trying to fulfil members&rsquo; needs including Health &amp; Beauty, F&amp;B, Services, commodities&hellip;etc.
 </li>
 <li>
 Revisit Tenants&rsquo; profile of all shops inside clubs enhancing the standardization &amp; image among all clubs.
 </li>
 <li>
 Revisit the pricing strategy per square meters among all clubs creating a standardize price list considering the location, brand category &amp; the expansion plan tenant is willing in our clubs where the overall objective is increasing our yearly revenue &amp; create permanent partners with our clubs.
 </li>
 <li>
 Leasing occupancy Target among all clubs.
 </li>
 <li>
 Revisit contract&rsquo;s terms &amp; conditions with Legal department for new tenants &amp; termination requests.
 </li>
 <li>
 Coordinate with the Finance department a final process to better assure settling tenant&rsquo;s financial due amounts during contract&rsquo;s validity time.
 </li>
 <li>
 Approach new tenants &amp; finalize better deals creating a brand identity that will better improve member&rsquo;s experience among clubs.
 </li>
 <li>
 Revisit the process of leasing cycle in coordination with all internal departments including the handover process in site to assure smooth flow of work &amp; the experience of tenants inside clubs.
 </li>
 <li>
 Regular meetings with tenants in coordination with Club Managers to manage any issues or requirements by tenants.
 </li>
 <li>
 Propose Marketing plan for the existing tenants to better increase traffic inside their areas whether through social media, SMS campaigns&hellip;etc. that will drive revenues &amp; support tenants in his sales.
 </li>
 <li>
 Work on a leasing plan for the new clubs that will be opening during the year.
 </li>
 <li>
 Revisit the complaints received through the customer service &amp; club managers to reassess the continuity of the brand among all clubs in the renewal process.
 </li>
 <li>
 Direct any opportunity for the clubs whether open days or ads inside clubs to the concerned entity to increase revenues for our partners &amp; consequently to the business.
 </li>
 <li>
 Prepare the needed reports to better plan for future actions inside clubs.
 </li>
 <li>
 Perform any additional tasks that might be necessary for easier workflow, within the main frame of the job&rsquo;s specialty.
 </li>
 </ol>
 
 
 
 
 Job requirements:
 
 
 Educational background and previous experience:
 
 <ol>
 <li>
 Suitable bachelor&rsquo;s degree.
 </li>
 <li>
 9-10 years of experience in the same field.
 </li>
 </ol>
 
 
 
 
 Knowledge and Functional Skills:
 
 <ol>
 <li>
 Excellent Communication skills both written and spoken.
 </li>
 <li>
 Negotiation skills.
 </li>
 <li>
 Teamwork.
 </li>
 <li>
 Interpersonal skills.
 </li>
 <li>
 Multitasking.
 </li>
 </ol>
</div>

Leasing Manager

Al Hazm

<div>
 
 
 Alhazm
 
 is Qatar&rsquo;s premier luxury destination, offering an unparalleled blend of high-end retail, exquisite dining, and architectural magnificence. As the crown jewel of the Al Emadi Enterprises portfolio, Alhazm caters to a discerning clientele, setting the standard for luxury lifestyle experiences in the region.
 
 
 
 
 
 We are seeking a visionary and highly experienced
 
 General Manager
 
 to lead Alhazm. This role requires a dynamic leader capable of driving operational excellence, elevating the guest experience, and maximizing commercial performance.
 
 
 
 
 
 
 Role Overview
 
 
 
 The
 
 General Manage
 
 r of
 
 Alhazm
 
 is the executive leader responsible for the overall success, profitability, and brand positioning of the property. Reporting directly to the CEO, the GM will oversee all day-to-day operations, tenant relations, marketing strategies, and financial performance of the mall.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Strategic Leadership &amp; Commercial Performance
 
 
 <ul>
 <li>
 Develop and execute comprehensive business strategies to drive footfall, increase tenant sales, and maximize overall revenue and profitability for Alhazm.
 </li>
 <li>
 Oversee the full financial performance of the property, including budgeting, forecasting, and P&amp;L management.
 </li>
 <li>
 Optimize the tenant mix, negotiate high-value leases, and maintain full occupancy with premium luxury brands.
 </li>
 </ul>
 
 
 
 
 
 Operational Excellence
 
 
 <ul>
 <li>
 Direct all mall operations to ensure a flawless, world-class experience for guests and tenants at all times.
 </li>
 <li>
 Oversee Facility Management operations &mdash; including Maintenance, Housekeeping, and Security &mdash; ensuring the property is maintained to the highest luxury standards.
 </li>
 <li>
 Implement and monitor operational KPIs across all departments, driving continuous improvement and accountability.
 </li>
 </ul>
 
 
 
 
 
 Tenant Relations &amp; Guest Experience
 
 
 <ul>
 <li>
 Cultivate strong, collaborative relationships with luxury retail and F&amp;B tenants, acting as their primary executive point of contact.
 </li>
 <li>
 Champion a culture of exceptional customer service, ensuring every touchpoint reflects the Alhazm luxury brand promise.
 </li>
 <li>
 Lead the planning and execution of high-impact marketing campaigns, VIP events, and brand activations that reinforce Alhazm&rsquo;s position as Qatar&rsquo;s premier luxury destination.
 </li>
 </ul>
 
 
 
 
 
 Team Leadership &amp; Development
 
 
 <ul>
 <li>
 Lead, mentor, and inspire a high-performing management team, fostering a culture of excellence, accountability, and continuous development.
 </li>
 <li>
 Build and retain top talent, ensuring the team has the skills and motivation to deliver exceptional results.
 </li>
 <li>
 Establish clear performance objectives and development plans for all direct reports.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Business Administration, Hospitality Management, Real Estate, or a related field. An MBA or equivalent advanced degree is highly preferred.
 </li>
 <li>
 
 Experience:
 
 Minimum of 12&ndash;15 years of progressive leadership experience, with at least 5&ndash;7 years as a General Manager or Mall Manager of a premium or luxury retail destination, high-end mixed-use development, or luxury hospitality property.
 </li>
 <li>
 
 Expertise:
 
 Proven track record of P&amp;L ownership, successful tenant relations with luxury brands, and delivering world-class guest experiences in a competitive market.
 </li>
 <li>
 
 Skills:
 
 Exceptional financial acumen, strategic planning, negotiation, and stakeholder management skills.
 </li>
 <li>
 
 Language:
 
 Fluency in English is required; proficiency in Arabic is a strong advantage.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 The opportunity to lead one of the most prestigious and iconic luxury destinations in the Middle East.
 </li>
 <li>
 A highly visible executive role reporting directly to the CEO.
 </li>
 <li>
 A competitive, executive-level compensation package commensurate with experience.
 </li>
 <li>
 A dynamic and collaborative environment within a leading Qatari conglomerate.
 </li>
 </ul>
 
 
</div>

General Manager

Loch Fern

Job OverviewWe are seeking a reliable and experienced Property Manager to oversee the daily operations, maintenance, and financial performance of residential, commercial, or mixed-use properties. This role is responsible for ensuring tenant satisfaction, maintaining property standards, and maximizing occupancy and revenue.Key Responsibilities<ul><li>Manage day-to-day operations of assigned properties</li><li>Oversee tenant relations, including inquiries, complaints, and lease administration</li><li>Coordinate property maintenance, repairs, and inspections</li><li>Ensure properties comply with local regulations, safety standards, and lease agreements</li><li>Manage rent collection, billing, and financial reporting</li><li>Prepare budgets, monitor expenses, and optimize operational costs</li><li>Coordinate with contractors, vendors, and service providers</li><li>Handle tenant onboarding, renewals, and move-out processes</li><li>Monitor occupancy rates and implement strategies to attract and retain tenants</li><li>Maintain accurate property records and documentation</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Real Estate, Business Administration, Property Management, or related field</li><li>3&ndash;7+ years of experience in property management or real estate operations</li><li>Strong knowledge of property laws, leasing, and tenant management</li><li>Excellent communication and customer service skills</li><li>Strong organizational and problem-solving abilities</li><li>Ability to manage multiple properties or tasks simultaneously</li><li>Proficiency in property management software and Microsoft Office</li></ul>Pay: QAR24,000.00 per monthWork Location: In person

Property Manager

Pinetree Properties

### Job Overview:We are seeking a highly motivated and experienced Apartment Manager to oversee the daily operations of our apartment complex. The ideal candidate will have a strong background in property management, leasing, and customer service. As an Apartment Manager, you will be responsible for ensuring the smooth running of the property, maintaining tenant satisfaction, and maximizing occupancy rates.### Duties:- Manage all aspects of the apartment complex, including leasing, maintenance, and tenant relations - Advertise and market available units to attract prospective tenants - Conduct thorough tenant screenings and background checks - Prepare lease agreements and ensure compliance with all legal requirements - Collect rent payments and handle delinquent accounts - Coordinate maintenance requests and ensure timely resolution - Address tenant concerns and resolve conflicts in a professional manner - Conduct regular property inspections to ensure compliance with safety and cleanliness standards - Maintain accurate records of all transactions and interactions with tenants### Experience:- Previous experience in property management or related field - Strong knowledge of leasing procedures and legal administrative processes - Proficient in using property management software such as OneSite or Yardi - Excellent customer service skills with the ability to handle tenant inquiries and complaints effectively - Strong organizational and multitasking abilities to manage multiple tasks simultaneously - Knowledge of CMMS (Computerized Maintenance Management System) for tracking maintenance requests is a plus - Ability to handle conflict situations with tact and diplomacy - Familiarity with contract negotiation and lease agreementsIf you are a dedicated professional with a passion for providing exceptional service to tenants, we encourage you to apply for the position of Apartment Manager. We offer competitive compensation, benefits, and opportunities for career growth within our organization.Please note that only qualified candidates will be contacted for an interview.Job Type: Full-timePay: $48,000.00 - $56,000.00 per yearBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Customer service: 1 year (Preferred)</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>Ability to Commute:<ul><li>Memphis, TN 38116 (Required)</li></ul>Work Location: In person

Apartment Manager

The ITEX Group

<div>Description:

The Property Manager oversees all operational functions at the community. This includes maintaining positive tenant relations, encouraging high occupancy levels, keeping the property in good physical condition, and developing a marketing campaign to attract tenants. The ideal candidate should have experience in managing affordable housing (LIHTC) properties, fair housing laws, as well as LIHTC guidelines and requirements.
Responsibilities:<ul><li>
Schedules, coordinates and supervises the duties of on-site staff</li><li>
Ensure rent collection</li><li>
Address tenant concerns and needs in a timely manner</li><li>
Performs regular property inspections</li><li>
Ensure staff follow proper tenant intake procedures</li><li>
Ensure money management guidelines are followed</li><li>
Excellent organizational and communication skills</li><li>
Ensure tenant delinquencies are less than 6% of monthly billed</li><li>
Develop a marketing campaign to keep occupancy levels at 95% or better</li><li>
Ability to read profit and loss statements</li></ul>
Requirements:

Requirements<ul><li>
Three (3) years of property management experience required</li><li>
Knowledge of tax credit program preferred but not required</li><li>
Proficiency with YARDI property management software preferred</li><li>
Proficient in MS Office package</li><li>
Valid driver&rsquo;s license and proof of automobile insurance</li></ul>
Physical Requirements:<ul><li>
Frequent bending stooping and reaching in all directions</li><li>
Repetitive use of hands and fingers entering data using a keyboard</li><li>
Standing for extended periods of time</li><li>
Walking for extended periods of time checking units</li><li>
Must be able to lift up to 25lbs.</li></ul>
Education: High School Diploma or GED
EOE M/F/D/V</div>

Affordable Property Manager

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