ticket dispatcher

Go To Logistics / TST Expedite Inc

Job Overview As a Dispatcher, you will play a crucial role in coordinating transportation activities to ensure efficient operations. You will be responsible for managing logistics, communicating with drivers, and optimizing delivery schedules.Duties - Utilize transportation management systems such as Truck Mate to plan, execute shipments, and track &amp; trace. - Coordinate with supply chain partners to facilitate smooth logistics operations - Communicate effectively with drivers to provide instructions and updates on routes and schedules - Monitor shipping and receiving activities to ensure timely deliveries - Utilize GIS tools for route optimization and tracking - Assist in fleet management by scheduling maintenance and repairs as neededExperience - Previous experience in logistics, transportation, or a related field is preferred - Familiarity with 3PL (third-party logistics) operations is a plus - Proficiency in using transportation management systems - Strong communication skills and phone etiquette - Ability to multitask and prioritize tasks effectivelyJob Type: Full-timePay: $18.75 - $20.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Dispatcher/ Track & Trace / Evening Shift

LDI CONNECT

<div>LDI Connect is a high-performing technology services company with a proven track record of creating rewarding careers. 
 
We do it all - from copiers/printers, document management, managed IT services, hosted/cloud services, phone systems, and professional audio/video systems, and security. We are an organization with a strong, tenured sales and service organization and we are in full growth mode looking for talent to join the LDI Connect team. 
 
With headquarters on Long Island, come see why Long Island Business News honored LDI Connect with an award that recognizes our commitment to a high performing- yet people-centered workplace culture. Our other offices in CT, NYC, NJ and LA share the same commitment! 

Job Title: MSP Service Dispatcher (Help Desk) 
Department: Managed IT Services / Service Desk 
Reports To: Sr. Manager of Infrastructure Technology 
Location: Onsite / Hybrid / Remote (based on business needs) 
________________________________________ 
Position Summary 
The MSP Service Dispatcher is responsible for owning the triage, dispatching, quality control, and lifecycle management of service tickets within a fast-paced Managed Services environment. This role serves as the operational control point of the Tier 4 team, ensuring tickets are properly entered, categorized, prioritized, assigned, escalated, and resolved in accordance with company standards and client expectations. 
The ideal candidate brings deep MSP experience and hands-on proficiency with the ConnectWise PSA, enabling them to confidently manage queues, enforce workflow standards, and hold technicians accountable for documentation, time entry, and service delivery outcomes. 
________________________________________ 
Key Responsibilities 
Ticket Quality, Triage &amp; Workflow Management<ul><li>
Ensure all tickets entered into ConnectWise PSA contain accurate notes, correct categories, priorities, and statuses</li><li>
Pre-process and triage service requests received via email, phone, chat, or text, ensuring proper ticket creation and routing</li><li>
Supervise all tickets on the service desk, maintaining visibility across queues and boards</li>
Control the end-to-end ticket lifecycle: intake validation assignment monitoring escalation resolution<li> closure</li><li>
Enforce ConnectWise workflows, status usage, and resolution checklists to ensure consistency and audit readiness</li></ul> 

Dispatching, Scheduling &amp; Resource Coordination<ul><li>
Assign tickets to the appropriate technician or team based on skillset, urgency, SLA impact, and workload balancing</li><li>
Monitor technician capacity and queue health within ConnectWise PSA</li><li>
Identify tickets requiring scheduling and coordinate appointments or service windows as needed</li><li>
Actively prevent ticket stagnation by following up on aging or blocked tickets</li></ul> 

Escalation &amp; Service Oversight<ul><li>
Escalate tickets that cannot be resolved within expected timeframes to senior technicians or management</li><li>
Proactively identify trends, repeat issues, SLA risks, or systemic problems impacting service delivery</li><li>
Serve as a communication bridge between technicians, leadership, and clients when issues require coordination</li></ul> 

Client Communication &amp; Service Ownership<ul><li>
Maintain consistent and professional communication with clients regarding ticket progress, next steps, and expectations</li></ul><ul><li>
Notify clients of impending changes, delays, or outages as required</li><li>
Ensure all client-facing updates are properly documented in ConnectWise PSA</li></ul> 

Accountability &amp; Standards Enforcement<ul><li>
Hold technicians accountable for:</li><li>
Timely ticket updates</li><li>
Accurate and prompt time entry</li><li>
Proper documentation and resolution notes</li><li>
Reinforce company standards, procedures, and service desk best practices</li><li>
Support continuous improvement of dispatch and service desk operations</li></ul> 

Inventory &amp; Administrative Support<ul><li>
Maintain visibility into client system inventories as required by company processes</li><li>
Assist with reporting, queue reviews, and administrative tasks related to service delivery</li></ul>
________________________________________ 
Required Skills &amp; Attributes<ul><li>
Highly detail-oriented, methodical, and procedure-driven</li><li>
Strong multitasking ability in a high-volume ticket environment</li><li>
Confident decision-maker with the ability to prioritize under pressure</li><li>
Effective communicator and active listener</li><li>
Natural service leader who can enforce standards without friction</li><li>
Self-motivated, focused, and team-oriented</li><li>
Strong customer service mindset with an understanding of MSP client expectations</li></ul>
________________________________________ 
Required Experience &amp; Qualifications<ul><li>
Minimum of 3 years of prior experience working in a Managed Service Provider (MSP) environment (required)</li><li>
Prior hands-on experience with ConnectWise PSA (Manage), including ticket intake, categorization, dispatching, status management, workflows, and reporting (required)</li><li>
Demonstrated experience coordinating or supervising service desk workflows, dispatch operations, or ticket triage</li><li>
Strong understanding of MSP service delivery models, SLAs, and ticket-driven operations</li></ul>
Preferred (Not Required)<ul><li>
ITIL Foundation or similar service management training</li><li>
Experience supporting or mentoring service desk staff</li><li>
Technical curiosity or desire to grow into service management or technical roles</li></ul>
________________________________________<ul><li>
Performance Expectations (Examples)</li><li>
Ticket quality and workflow compliance in ConnectWise PSA</li><li>
Queue health and aging ticket reduction</li><li>
Speed and accuracy of ticket dispatch</li><li>
Technician time-entry compliance</li><li>
Client communication consistency and satisfaction</li></ul>
________________________________________ 
MSP Service Dispatcher (Help Desk) 
 
3+ years MSP experience required. Prior ConnectWise PSA experience required. Own ticket triage, dispatch, and queue health. Ensure ticket quality, enforce workflows, coordinate technicians, escalate issues, and keep clients informed. Ideal candidate is detail-oriented, methodical, and thrives in a fast-paced MSP environment. 
 
The typical base salary range for this role is between $55,000 and $65,000. The offered base salary will depend on experience. 
 
LDI Connect and affiliates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

byAOqhXETx</div>

MSP Service Dispatcher (Help Desk )

EMCOR

<div>About Us:
<div></div><div>
We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.</div>
Job Summary:
<div>
Help the growth of the local office by managing service and maintenance accounts for a specific geographical area, coordinating the work efforts of the technicians and sales support to ensure projects are sold and implemented in a timely and orderly fashion.</div>
Essential Duties &amp; Responsibilities:
<ul><li>Account Management &ndash; Primary contact for service and maintenance accounts in a specific geographical area.
</li><li>Attend new customer kick off meetings.
</li><li>Visit customers and jobsites as necessary to ensure quality service.</li><li>Customer Service - Taking service calls from customers via telephone and e-mail. Determine urgency of call and schedule accordingly.</li><li>Managing service calls from receipt to billing.
</li><li>Accurate review of all previous day field visits. Approve closed work orders for billing. Take appropriate action on any incomplete items.</li><li>Continuous management of the dispatch board throughout the day. Check all open calls and direct Technicians accordingly.</li><li>Manage manpower - Daily scheduling and dispatching for field technicians.</li><li>Complete customer and coworker requests.</li><li>Generate quotes and send to customers.
</li><li>Process approved quotes, purchase material, schedule manpower and work with customer to completion.</li><li>Ensure assigned technicians are complying with company protocol including, turning in daily timesheets and service reports, turning in credit card receipts to reconcile charges weekly and completing monthly vehicle inspection reports.</li><li>Research as needed on whether a job is a warranty call or not. This may involve the Project Manager or accounting&rsquo;s assistance in pulling invoices. Research may include checking on vendor invoices and relevant service ticket information.</li><li>Assist new technicians in employment policies and procedures as they relate to dispatch.</li><li>Take problem/complaint calls and handle appropriately or direct to Branch Manager.</li><li>Take calls for billing/invoice questions and resolve appropriately.</li><li>Work in progress report - Print the Open Calls report from CMS. Give status and scheduled completion date for each open and incomplete service order. Ensure the proper manpower, equipment and materials are available for completion of open work. Submit to Operations Manager each Thursday.</li><li>Process payroll &ndash; Approve timesheets and send to Payroll Department. Check for accuracy including job numbers, legal name, prevailing wage rates, per diem, certified jobs, sick and vacation time.</li></ul>
Qualifications:
<ul><li>High School Diploma or equivalent a plus.</li><li>Previous HVAC dispatch experience required.</li><li>4+ years heavy customer service background and dispatch.</li><li>Purchasing experience</li><li>Decision-making skills and be able to work out multiple alternative solutions and determine the most suitable one quickly</li><li>General computer skills including Microsoft Word and Excel</li></ul><div></div><div> 
#Mesa #LI-Mesa #LI-HVACjobs #LI-Onsite</div>
Equal Opportunity Employer: As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Affirmative Action Policy:
<div>
Please review our Affirmative Action Policy.</div>
Notice to Prospective Employees: Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR&rsquo;s normal application process &ndash; it is probably fraudulent. Geographic Disclosure:
<div>
Compensation Range: $38 - $43 per hour</div><div></div><div> 
Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.</div></div>

Dispatcher II

IT Services Company

OverviewWe are seeking a organized and communicative MSP Dispatcher who can also assist with light technical work and support our technicians in day‑to‑day operations. This is an in‑person position at our office, ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is comfortable juggling both coordination and hands‑on tasks. This position is an excellent opportunity for someone starting out in the technology field who wants to gain real-world experience in a fast‑paced Managed Service Provider (MSP) environment.Key Responsibilities<ul><li>Serve as the primary point of contact for incoming service requests via phone, email, and ticketing system</li><li>Triage, prioritize, and schedule service tickets based on urgency, skillset, and technician availability</li><li>Monitor ticket progress, follow up with clients, and ensure timely issue resolution</li><li>Assist technicians with preparation, documentation, and light technical tasks as needed</li><li>Maintain accurate records of service activities, client communications, and scheduling updates</li><li>Communicate clearly and professionally with clients regarding ticket status, expectations, and next steps</li><li>Help maintain organization within the office, including equipment staging and workflow processes</li></ul>Requirements<ul><li>Strong organizational skills with the ability to multitask and adapt to changing priorities</li><li>Excellent verbal and written communication skills</li><li>Basic understanding of common IT concepts (networks, workstations, software troubleshooting)</li><li>Positive attitude, customer‑focused mindset, and willingness to support the team wherever needed</li><li>Ability to work on‑site full time&mdash;this is not a remote or hybrid position</li></ul>Pay: $20.00 - $23.00 per hourAbility to Commute:<ul><li>Cheshire, CT 06410 (Required)</li></ul>Work Location: In person

MSP Dispatcher / Technical Assistant (IN-PERSON)

DecisionPoint Technologies

<div>
 Job Type
 
 
 Full-time
 
 
 
 Description
 
 
 
 
 Dispatcher &ndash; Service Desk (Pacific Time Zone)
 
 
 
 
 Job Details
 
 
 
 
 Job Type:
 
 Full-Time
 
 
 
 Location:
 
 Remote &ndash; Pacific Time Zone Preferred
 
 
 
 
 Position Summary
 
 
 
 
 
 NOTE: In Office until fully trained / Remote &ndash; local applicant preferred
 
 
 
 The Service Desk Dispatcher serves as the primary coordination point for service requests supporting customers, partners, field technicians, and internal teams. This role manages incoming service requests, assigns technicians, and coordinates resources to ensure service delivery in accordance with customer agreements and service-level expectations.
 
 
 Dispatchers operate in a fast-paced service environment and must maintain accurate service records, monitor ticket progress, and communicate effectively with technicians, project managers, and customers. The role requires strong multitasking ability, attention to detail, and a calm, professional approach when managing multiple service requests simultaneously.
 
 
 
 
 Work Environment And Requirements
 
 
 
 
 <ul>
 <li>
 Remote position supporting Pacific Time Zone operations.
 </li>
 <li>
 Dedicated workspace required.
 </li>
 <li>
 Reliable high-speed internet connection required.
 </li>
 <li>
 Ability to manage multiple service requests simultaneously while maintaining accurate records.
 
 
 </li>
 </ul>
 
 Ability to work weekly alternating scheduled shifts of 6:00 AM &ndash; 3pm and 1:00pm - 10:00 PM
 
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 In Office position until operational proficiency has been completed then remote position supporting Pacific Time Zone operations.**
 
 
 </li>
 </ul>
 
 Ability to work weekly alternating scheduled shifts of 6:00 AM &ndash; 3pm and 1:00pm - 10:00 PM
 
 
 
 <ul>
 <li>
 Receive and process incoming service requests from customers, partners, technicians, and internal teams.
 </li>
 <li>
 Create service requests and tasks within the IFS system according to documented procedures.
 </li>
 <li>
 Assign service calls to field technicians in coordination with project managers and operational leadership.
 </li>
 <li>
 Maintain detailed ticket updates including technician assignments, progress notes, and service status.
 </li>
 <li>
 Monitor system alerts and service queues to ensure compliance with customer service-level agreements.
 </li>
 <li>
 Coordinate scheduling of onsite service visits, depot repairs, and project-related service work.
 </li>
 <li>
 Track and follow up on shipments, equipment deliveries, and product returns related to service requests.
 </li>
 <li>
 Create and maintain customer locations (&ldquo;Places&rdquo;) within the IFS system when required.
 </li>
 <li>
 Monitor incoming communications through phone, email, and Microsoft Teams.
 </li>
 <li>
 Escalate service issues or delays when necessary.
 </li>
 <li>
 Communicate clearly and professionally with customers and internal teams.
 </li>
 <li>
 Maintain organized service documentation and administrative records.
 
 
 </li>
 </ul>
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 High School Diploma or equivalent required.
 </li>
 <li>
 One to two years of customer service experience preferred.
 </li>
 <li>
 Previous dispatch or call center experience preferred.
 </li>
 <li>
 Experience with ERP or service management platforms preferred (IFS, Salesforce, ServiceNow, Dynamics, SAP, Oracle, NetSuite or similar).
 </li>
 <li>
 Proficiency with Microsoft Office applications including Outlook, Word, Excel, and PowerPoint.
 </li>
 <li>
 Strong organizational, multitasking, and communication skills.
 </li>
 <li>
 Ability to remain calm and organized while working in a fast-paced environment.
 </li>
 <li>
 Ability to work independently with minimal supervision.
 
 
 </li>
 </ul>
 
 
 Work Environment And Requirements
 
 
 
 
 <ul>
 <li>
 Remote position supporting Pacific Time Zone operations.
 </li>
 <li>
 Dedicated workspace required.
 </li>
 <li>
 Reliable high-speed internet connection required.
 </li>
 <li>
 Ability to manage multiple service requests simultaneously while maintaining accurate records.
 
 
 </li>
 </ul>
 Salary Description
 
 
 18$ - 25$
</div>

Dispatcher – Service Desk (Pacific Time Zone)

Farren International

<div>Description:

Job Summary:
The dispatcher&rsquo;s job is to schedule drivers to pick-up or deliver loads to customers or vendors.
Primary Responsibilities:<ul><li>
Schedule and dispatch drivers, trucks and other service vehicles to appropriate locations according to customer requests, specifications, or needs, using direct personal contact, radios or telephones.</li><li>
Part of the dispatcher&rsquo;s job is to coordinate and manage the most efficient loads to remain cost effective as a company. The dispatcher will need to determine the best delivery methods and negotiate rates. The dispatcher also needs to identify and evaluate any special needs for each load.</li><li>
Ensure that every ticket or forms released or made by the Ordering Unit conform with clients order specification and delivery schedules</li><li>
Relay work orders, messages, and information to or from operation crews, supervisors, and field inspectors necessary to achieve successful execution of job orders using telephones or two-way radios.</li><li>
Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.</li><li>
Prepare daily work and run schedules while also drawing up weekly projections for work schedule and truck deployment in line with pending or potential job or delivery orders</li><li>
Oversee all communications within specifically assigned areas.</li><li>
Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules</li><li>
Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information</li><li>
Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications</li><li>
Other duties as assigned.</li></ul>
Requirements:

Knowledge and Skill Requirements:<ul><li>
Must understand DOT regulations</li><li>
Must be able to communicate clearly and effectively</li><li>
5-7 years experience in transportation truck dispatching</li><li>
Heavy haul and/or rigging experience strongly preferred.</li><li>
Ability to prioritize and work Independently in a fast-paced environment</li><li>
Strong decision making skills</li><li>
Minimum of high school diploma required</li><li>
Excellent organizational and communication skills</li></ul>
Physical Demands and Essential Duties:<ul><li>
Prolonged sitting (approximately 8-10 hours per day) in an office environment with the ability to move about inside the office to access file cabinets, office machinery, etc.</li><li>
The ability to communicate clearly and respectfully under pressure</li><li>
Ability to take phone calls after hours.</li></ul></div>

Dispatcher-Extreme Transportation

Dunagin Transport Company

Dunagin Transport Company has been a trusted name in oilfield transportation since 1981, built on family core values, commitment to safety and delivering quality service.With the growth of our Western division operations, we are urgently hiring a Dispatcher/Logistics Coordinator to provide loads to drivers and work closely with drivers to ensure efficient execution and meet customer demands. All duties of the Dispatcher/Logistics Coordinator are to be performed consistent with Company operating procedures to maximize the safety of all personnel at the work site and to efficiently perform the task.Essential Duties and Responsibilities:<ul><li>Answer incoming communications from customers, drivers and internal personnel.</li><li>Demonstrate excellent active listening skills</li><li>Maintain professional demeanor</li><li>Take orders for equipment or services.</li><li>Communicate changes, updates and delays with drivers and customers in real-time.</li><li>Records dispatches using automated technology.</li><li>Recommend equipment and/or product to fill the job and coordinate same.</li><li>Ensures drivers operate within safe hours-of-service</li><li>Maintain work schedules for drivers</li><li>Dispatches loads to appropriate drivers, lead drivers, and/or appropriate areas.</li><li>Relays equipment issues to equipment maintenance department as they arise.</li><li>Monitors weather conditions in service areas and adjusts dispatch to maintain safety of employees.</li><li>Utilizes computer automation to look up lease numbers, tank numbers, leases by name, operator number and ticket number.</li><li>Coordinate transportation of the equipment to and from vendors and jobs.</li><li>Input computer data</li><li>Receive and process requests from all service locations and staging of equipment</li><li>Complete work assignments to the highest quality level</li><li>Perform various other duties and activities as assigned by supervisor within the physical constraints of the job.</li></ul>Required Knowledge, Skills and Abilities:<ul><li>Proficient verbal and written communication skills</li><li>Ability to speak, read and write English</li><li>Strong oral and written communication skills, including strong customer service skills.</li><li>Excellent telephone etiquette skills</li><li>Strong analytical skills</li><li>Perform critical thinking and problem-solving skills in a fast-paced environment</li><li>Must be detail oriented</li><li>Ability to multitask such as talking on phone while typing data in the computer or searching customer information</li><li>Good computer skills and ability to utilize multi-line telephone system, copiers, scanners and other general office equipment</li></ul>Qualifications:<ul><li>1-2 year(s) prior dispatching experience preferred</li><li>Previous oilfield experience a plus</li></ul>Job Type: Full-timePay: From $20.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Dispatching: 1 year (Required)</li><li>Oil &amp; gas: 1 year (Preferred)</li></ul>Work Location: In person

Dispatcher/Logistics Coordinator

Search 1535+ Ticket dispatcher jobs near you this March. New roles added regularly across leading industries. Apply today.