ticket sales agent

Trans Tour Travel & Tourism

Important Note:This position is open to Arabic speakers only. Applicants must have full professional fluency in Arabic (spoken and written). Applications that do not meet this requirement will not be considered.Company DescriptionSince 2006, Trans Tour has grown to become a leading travel agency in the Middle East, specializing in airline ticketing, hotel bookings, and a wide range of travel and tourism services worldwide.We are an IATA-accredited company, partnered with major airlines and hotel groups across the MENA region. With our headquarters in Dubai and an official branch in London, Trans Tour also operates through sister companies in Los Angeles, Amman, Riyadh, and Istanbul.Our team consists of highly selected travel professionals, airline experts, and experienced staff committed to delivering exceptional service and client satisfaction.Role DescriptionThis is a full-time, on-site Ticketing Agent role based in Dubai. The Ticketing Agent will be responsible for assisting customers with booking and purchasing airline tickets, managing reservations, providing outstanding customer service, and driving ticket sales. The role also involves coordinating with airlines and addressing customer inquiries to ensure a seamless travel experience.Responsibilities<ul><li>Handle airline ticket bookings and reservations using Amadeus GDS</li><li>Manage hotel bookings and travel arrangements end-to-end</li><li>Process visa appointments and related documentation</li><li>Prepare and manage travel packages and MICE (Meetings, Incentives, Conferences, and Exhibitions) services</li><li>Provide accurate, timely, and professional customer support</li><li>Maintain strong client relationships and ensure high service standards</li><li>Follow up on bookings, confirmations, and client requests</li></ul>Qualifications<ul><li>Strong hands-on experience with Amadeus GDS (Mandatory)</li><li>Proven experience in hotel bookings and travel coordination</li><li>Experience handling visa appointments and documentation</li><li>Experience in MICE and Corporate Events</li><li>Experience in creating travel packages</li><li>Minimum 2&ndash;3 years of experience in a similar role</li><li>Excellent communication and customer service skills</li><li>High attention to detail and ability to work under pressure</li></ul>Languages<ul><li>English</li><li>Arabic (Very Important)</li></ul>Pay: AED3,500.00 - AED4,500.00 per hourExpected hours: 45.0 per weekExperience:<ul><li>Amadeus GDS: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Ticketing Agent

A to Z Services Group

Key ResponsibilitiesTicket Management -Receive maintenance requests via phone, email, portal, or helpdesk system Log, categorize, and prioritize service tickets accurately in the ticketing system -Assign work orders to relevant technicians or vendors based on trade, urgency, and availability -Monitor open tickets and ensure timely progress and closure as per SLAs Coordination &amp; Communication -Act as the primary point of contact for maintenance requests and follow-ups -Communicate job details clearly to technicians, supervisors, and vendors -Update clients or internal stakeholders on job status and expected completion times -Escalate critical or overdue tickets to the Facilities Manager or Operations team Documentation &amp; Reporting -Maintain accurate records of work orders, job descriptions, actions taken, and closures -Ensure proper documentation such as photos, reports, checklists, and client approvals are uploaded -Generate daily, weekly, or monthly reports on ticket volume, response times, and SLA compliance -Support audits by providing ticketing and maintenance records when required System &amp; Process Compliance -Ensure ticketing activities comply with company policies and contractual requirements -Follow established workflows for emergency, preventive, and reactive maintenance -Support continuous improvement of ticketing and service delivery processesSLA Adherence &amp; response times Ticket Accuracy &amp; CompletenessPay: Up to QAR4,500.00 per monthWork Location: In person

Ticketing Officer

PROZ TECHNOLOGIES

Hello, Greetings from Proztec Qatar! I hope everything is going well with you.JOB DESCRIPTIONThe Service Desk Agent is responsible for providing first-level IT support to end users, ensuring timely resolution of incidents and service requests while maintaining high levels of customer satisfaction. The role focuses on effective communication, quick response times, and accurate ticket handling to meet SLA requirements. The agent will act as the first point of contact for IT-related issues and coordinate with technical teams for resolution.DUTIES &amp; RESPONSIBILITIES<ul><li>Serve as the first point of contact for user support via phone, email, or ticketing system</li><li>Log, track, and manage incidents and service requests using ticketing tools</li><li>Ensure timely response and resolution in line with SLAs</li><li>Perform initial troubleshooting and issue diagnosis</li><li>Escalate complex issues to L2/L3 support teams when required</li><li>Provide regular updates to users on ticket status</li><li>Maintain accurate documentation of issues and resolutions</li><li>Follow ITSM processes including Incident and Request Management</li><li>Ensure high levels of customer satisfaction through effective communication</li><li>Support routine system checks and user assistance</li></ul>SKILLS &amp; ABILITIES<ul><li>Strong communication and customer service skills</li><li>Experience with ticketing tools (ServiceNow, BMC, SummitAI, etc.)</li><li>Basic technical troubleshooting knowledge</li><li>Understanding of ITIL-based support processes</li><li>Ability to handle multiple tickets and prioritize effectively</li><li>Strong problem-solving and user-handling skills</li></ul>POTENTIAL BACKGROUND<ul><li>Minimum 4+ years of experience in Service Desk / IT Support</li><li>Experience in handling end-user support in enterprise environments</li><li>Exposure to high-volume ticketing environments</li><li>Experience working in SLA-driven support roles</li></ul>CERTIFICATIONS (MANDATORY/PREFERRED)<ul><li>ITIL v4 Foundation &ndash; Preferred</li></ul>LANGUAGE REQUIREMENT<ul><li>Arabic or Non-Arabic Speaker</li></ul>WORK LOCATION<ul><li>Onshore &amp; Offshore</li></ul>SOFT SKILLS<ul><li>Strong interpersonal and communication skills</li><li>Customer-focused mindset with patience and professionalism</li><li>Ability to work under pressure and meet SLAs</li><li>Proactive and solution-oriented attitude</li><li>High ownership and accountability</li></ul>If you&rsquo;re interested or have relevant experience, feel free to share your updated CV.Job Type: Full-timePay: QAR6,000.00 - QAR8,000.00 per monthWork Location: In person

SERVICE DESK AGENTS

Openkyber

<div>Job Title: ServiceNow Virtual Agent &amp; ITSM Integration Specialist
Location: Remote
Duration: Contract
Core Platform Responsibilities (ServiceNow 6 Mandatory)
<ul><li>Design and build Virtual Agent conversational flows using card based UI, conditional logic, and guided actions</li>
<li>Configure and manage ITSM workflows for Incident, Request, Universal Request, and SLA lifecycle handling</li>
<li>Implement SLA logic, triggers, and state transitions for chatbot initiated and agent assisted flows</li>
<li>Develop policy aware self service actions aligned with entitlement, approval, and compliance rules</li>
<li>Build backend automation using Flow Designer and Integration Hub</li>
<li>Develop custom logic using Glide API (JavaScript)</li>
<li>Ensure PII masking, audit logging, and enterprise compliance standards are met</li>
<li>Integrate ServiceNow Virtual Agent with external systems and internal platforms</li>
</ul>Extended Integration Responsibilities AI &amp; Knowledge Integration (Added Skill Set)
<ul><li>Implement AI based knowledge retrieval for &quot;How to&quot; and troubleshooting use cases</li>
<li>Configure intent detection and classification using ServiceNow Predictive Intelligence</li>
<li>Integrate external NLP services (AWS Comprehend, Azure Cognitive Services, OpenAI APIs) via REST APIs</li>
<li>Connect enterprise knowledge bases to chatbot flows for contextual responses</li>
<li>Ensure content safety, governance, and policy compliance for AI driven responses</li>
</ul>Microsoft Ecosystem Integration (Added Skill Set)
<ul><li>Enable Microsoft Teams chat actions and Outlook meeting scheduling via deep links</li>
<li>Implement and secure Microsoft 365 authentication for ServiceNow initiated actions</li>
<li>Validate integration approvals and security requirements</li>
<li>Design solutions with readiness for future Microsoft Graph API enhancements</li>
</ul>Human Handover &amp; Escalation (Added Skill Set)
<ul><li>Implement warm transfer from ServiceNow Virtual Agent to Hercules with contextual payload</li>
<li>Ensure conversation transcript, ticket state, and SLA continuity during handover</li>
<li>Validate agent tooling to support seamless continuation of user journeys</li>
<li>Partner with AMCC and Service Desk teams for escalation design and testing</li>
</ul>Technical Skills &amp; Technologies Mandatory
<ul><li>ServiceNow Virtual Agent Designer</li>
<li>ServiceNow ITSM (Incident, Request, SLA)</li>
<li>Flow Designer &amp; Integration Hub</li>
<li>Glide API (JavaScript)</li>
<li>REST API development</li>
</ul>Additional / Supporting
<ul><li>ServiceNow Predictive Intelligence</li>
<li>JavaScript &amp; Node.js</li>
<li>Python</li>
<li>RESTful APIs &amp; OAuth authentication</li>
<li>AWS fundamentals</li>
<li>ServiceNow DevOps &amp; CI/CD basics</li>
</ul>Core Competencies
<ul><li>Conversational design and chatbot lifecycle management</li>
<li>Secure API development and integration</li>
<li>SLA driven automation and state management</li>
<li>Testing, debugging, and optimization of chatbot and workflow solutions</li>
<li>Collaboration with platform, product, and support teams</li>
</ul>Preferred Experience
<ul><li>Enterprise Service Desk automation and digital workplace initiatives</li>
<li>Virtual Agent containment and deflection optimization</li>
<li>Regulated or compliance driven environments</li>
<li>Multi platform integrations (ServiceNow, Microsoft 365, AWS, internal tools)</li>
</ul>For applications and inquiries, contact: hirings@openkyber.com</div>

OpenAM

Taraki

<div>
 Our client
 
 The Logic Design
 
 is looking for
 
 Travel Consultant | Flight &amp; Visa Processing
 
 in
 
 Lahore.
 
 
 
 
 Job Description:
 
 
 
 Location: Model Town, Lahore
 
 
 Timings: 11:00 AM &ndash; 7:00 PM (Monday to Saturday)
 
 
 Salary: PKR 70,000 &ndash; 80,000 per month (Based on Experience)
 
 
 Company: Travel Guru
 
 
 Hiring Partner: Hire With AR
 
 
 Urgent Hiring &ndash; Immediate Joining Required
 
 
 Travel Guru is looking for a professional Travel Agent / Travel Consultant with hands-on experience in visa processing, air ticketing, and travel coordination.
 
 
 If you have experience in travel agency operations, GDS systems (Amadeus, Sabre, Galileo), and international travel bookings, this is a great opportunity to grow in the travel industry.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle visa processing, documentation &amp; embassy coordination
 </li>
 <li>
 Manage air ticket bookings, reissuance &amp; cancellations
 </li>
 <li>
 Arrange hotel reservations via platforms like Booking.com &amp; Agoda
 </li>
 <li>
 Prepare complete travel itineraries for clients
 </li>
 <li>
 Coordinate with airlines, hotels &amp; international partners
 </li>
 <li>
 Provide end-to-end travel support to multiple clients
 </li>
 <li>
 Handle urgent travel requests efficiently
 </li>
 <li>
 Handle documentation of visa and travelling
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience as a Travel Agent / Travel Consultant / Visa Officer
 </li>
 <li>
 Hands-on experience with GDS systems (Amadeus / Sabre / Galileo)
 </li>
 <li>
 Strong knowledge of international visa processes &amp; travel regulations
 </li>
 <li>
 Experience with air ticketing &amp; hotel booking systems
 </li>
 <li>
 Excellent communication &amp; coordination skills
 </li>
 <li>
 Ability to work under pressure and manage multiple clients
 
 
 
 </li>
 </ul>
 
 Preferred Candidates
 
 
 
 <ul>
 <li>
 Experience in a Travel Agency / Tour Operator
 </li>
 <li>
 Immediate joiners will be prioritized
 
 
 
 </li>
 </ul>
 Why Join Us?
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Professional and growth-oriented environment
 </li>
 <li>
 Hands-on exposure to international travel operations
 </li>
 <li>
 Career growth opportunities in the travel &amp; tourism industry
 
 </li>
 </ul>
</div>

Travel Consultant | Flights & Visa Processing - The Logic Design

EMCOR

<div>About Us:
<div></div><div>
We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.</div>
Job Summary:
<div>
Help the growth of the local office by supporting service and maintenance accounts for a specific geographical area, coordinating the work efforts of the technicians and sales support to ensure projects are sold and implemented in a timely and orderly fashion. Assist in other general administrative tasks as requested by the Branch Manager.</div>
Essential Duties &amp; Responsibilities:
<ul><li>Take client service calls and open jobs as needed following all proper procedures.
</li><li>Check all work orders for proper addressing, labor hours charged, all numbers, dates, et., before work orders are given to billing.
</li><li>Schedule the calls along with all previously scheduled work.
</li><li>Dispatch techs on previously scheduled maintenance and service calls.
</li><li>Verify times and job status (complete, open). Create job number and job file. Dispatch both emergency and scheduled work.
</li><li>Order filters for monthly maintenance as needed for technician/driver pick up.</li><li>Research as needed on whether a job is a warranty call or not. This may involve the Project Manager or accounting&rsquo;s assistance in pulling invoices. Research may include checking on vendor invoices and relevant service ticket information.
</li><li>Keep necessary job logs and file paperwork in conjunction with the Purchasing Agent.</li><li>Assist new technicians in employment policies and procedures as they relate to dispatch.
</li><li>Assist other dispatchers by handling phone/radio overflow when necessary. Cover during lunch time and sick and/or vacation leave.
</li><li>In the event of a technician&rsquo;s injury or accident, have employee notify Human Resources immediately and re-schedule workflow as needed.
</li><li>Take problem/complaint calls and handle appropriately or direct to Branch Manager.
</li><li>Take calls for billing/invoice questions and direct to proper personnel.
</li><li>When necessary, advise sales department of major clients&rsquo; service calls.
</li><li>Timesheets: Route completed original timecard to HR/Payroll clerk with work order numbers and prevailing wage rates (if applicable).
</li><li>Enter tech&rsquo;s time into Coins.</li><li>Enter materials, truck charges, recommended repairs, and the work summary from the work ticket. Research material costs, if necessary.</li><li>Complete service work order and print the &ldquo;pre-invoice&rdquo; for Branch Manager&rsquo;s review.</li><li>Keep tracking sheet for date of requests and receipt of reports.</li><li>Maintain certified payroll report files for each job.</li></ul>
Qualifications:
<ul><li>High School Diploma or equivalent a plus.
</li><li>Previous HVAC industry experience a plus</li><li>1+ years customer service background required</li><li>General computer skills including Microsoft Word and Excel</li></ul><div></div><div> 
#Mesa #LI-Mesa #LI-HVACjobs #LI-Onsite</div>
Equal Opportunity Employer: As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Affirmative Action Policy:
<div>
Please review our Affirmative Action Policy.</div>
Notice to Prospective Employees: Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR&rsquo;s normal application process &ndash; it is probably fraudulent. Geographic Disclosure:
<div>
Compensation Range: $30 - $37 per hour</div><div></div><div> 
Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.</div></div>

Dispatcher I - Boiler Division

Zaple

Job Title: Front Sales Executive (High-Ticket Sales)Salary Range: $3,000 &ndash; $5,000 (Commission-Based / Target-Oriented) Job Type: On-siteJob OverviewWe are looking for a highly motivated and results-driven Front Sales Executive to handle high-ticket deals ranging from $3,000 to $5,000. The ideal candidate will be responsible for generating leads, engaging potential clients, and closing sales for our services.Key Responsibilities<ul><li>Identify and reach out to potential clients through platforms like LinkedIn, Upwork, email, and cold calling</li><li>Present and pitch company services in a professional and persuasive manner</li><li>Qualify leads and understand client requirements</li><li>Schedule meetings and conduct sales calls</li><li>Close high-value deals ($3K&ndash;$5K range)</li><li>Maintain strong relationships with clients for repeat business</li><li>Meet and exceed monthly sales targets</li><li>Update CRM with lead and sales activity</li></ul>Requirements<ul><li>Proven experience in front sales / high-ticket sales</li><li>Strong communication and negotiation skills</li><li>Experience with international clients (preferred)</li><li>Ability to handle objections and close deals confidently</li><li>Familiarity with freelancing platforms (Upwork, Fiverr, LinkedIn)</li><li>Self-motivated and target-driven mindset</li></ul>Preferred Skills<ul><li>Experience in digital services sales (Design, Web Development, Marketing, etc.)</li><li>Strong English communication (spoken &amp; written)</li><li>Sales funnel understanding</li></ul>Compensation &amp; Benefits<ul><li>Base salary + high commission structure</li><li>Opportunity to earn $3,000 &ndash; $5,000+ per month</li><li>Performance-based incentives</li><li>Career growth opportunities</li></ul>Job Type: Full-timePay: Rs75,000.00 - Rs100,000.00 per monthWork Location: On the road

Design Front Sale

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