ticket sales supervisor

V2X Inc

<div>
 
 Overview
 
 
 
 <ul>
 <li>
 This position will be physically located in Qatar in support of LOGCAP**
 
 
 </li>
 </ul>
 Under the supervision of the billeting Manager, the Billeting Supervisor manages billeting staff and lodging, ensuring the highest quality of living-quarters maintenance, upkeep, customer service, and adherence to standards at multiple Life Support Areas (LSA). Primary POC between customer and Vectrus to determine customer&rsquo;s billeting needs and priorities, communicates protocol to staff regarding customer lodging assignments, and resolves issues.
 
 
 
 Responsibilities
 
 
 
 
 This position description is subject to change at any time as needed to meet the requirements of the program or company.
 
 
 
 <ul>
 <li>
 Manages billeting staff and lodging.
 </li>
 <li>
 Ensuring the highest quality of living-quarters maintenance, upkeep, customer service, and adherence to standards at multiple Life Support Areas (LSA).
 </li>
 <li>
 Primary POC between customer and Vectrus to determine customer&rsquo;s billeting needs and priorities.
 </li>
 <li>
 Communicates protocol to staff regarding customer lodging assignments, and resolves issues.
 </li>
 <li>
 Additional duties or projects may be assigned as required by leadership.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum Qualifications: Education/Certifications: One-year related experience may be substituted for one year of education, if degree is required.
 </li>
 <ul>
 <li>
 High school diploma or equivalent. Must provide a copy of the diploma
 </li>
 <li>
 Must be CAC eligible and/or able to obtain a Common Access Card (CAC)
 </li>
 <li>
 Must be a U.S. Citizen
 </li>
 <li>
 A valid driver's license and the ability to obtain a U.S. government Motor Vehicle Operator's License and host nation Driver's License, is required
 </li>
 </ul>
 <li>
 Experience:
 </li>
 <ul>
 <li>
 Minimum of seven (7) years of experience in customer service, hotel/military housing management, housekeeping, or related experience and three (3) to five (5) years of supervisory experience.
 </li>
 </ul>
 <li>
 Skills:
 </li>
 <ul>
 <li>
 Must read, write, and speak English fluently
 </li>
 </ul>
 <li>
 Supervisory Responsibilities:
 </li>
 <ul>
 <li>
 Responsible for overseeing assigned Billeting personnel.
 </li>
 </ul>
 <li>
 Working Conditions:
 </li>
 <ul>
 <li>
 The worker is subject to extreme cold. Temperatures typically below 32 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity
 </li>
 <li>
 The worker is subject to extreme heat. Temperatures above 100 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity
 </li>
 <li>
 The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level
 </li>
 <li>
 The worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals
 </li>
 </ul>
 <li>
 Physical Requirements:
 </li>
 <ul>
 <li>
 Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work
 </li>
 <li>
 Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices
 </li>
 <li>
 Must comply with all Fire and Safety Regulations and post policies
 </li>
 </ul>
 </ul>
 
 At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.
 
</div>

Billeting Supervisor

<div>Overview:
<div>
**This position will be physically located in Qatar in support of LOGCAP**</div><div></div><div> 
Under the supervision of the billeting Manager, the Billeting Supervisor manages billeting staff and lodging, ensuring the highest quality of living-quarters maintenance, upkeep, customer service, and adherence to standards at multiple Life Support Areas (LSA). Primary POC between customer and Vectrus to determine customer&rsquo;s billeting needs and priorities, communicates protocol to staff regarding customer lodging assignments, and resolves issues.
</div>Responsibilities:
<div>
This position description is subject to change at any time as needed to meet the requirements of the program or company.</div><ul><li>
Manages billeting staff and lodging.</li><li>
Ensuring the highest quality of living-quarters maintenance, upkeep, customer service, and adherence to standards at multiple Life Support Areas (LSA).</li><li>
Primary POC between customer and Vectrus to determine customer&rsquo;s billeting needs and priorities.</li><li>
Communicates protocol to staff regarding customer lodging assignments, and resolves issues.</li><li>
Additional duties or projects may be assigned as required by leadership.</li></ul>
Qualifications:
<ul><li>Minimum Qualifications: Education/Certifications: One-year related experience may be substituted for one year of education, if degree is required.<ul><li>
High school diploma or equivalent. Must provide a copy of the diploma</li><li>
Must be CAC eligible and/or able to obtain a Common Access Card (CAC)</li><li>
Must be a U.S. Citizen</li><li>
A valid driver's license and the ability to obtain a U.S. government Motor Vehicle Operator's License and host nation Driver's License, is required</li></ul></li><li>
Experience:<ul><li>
Minimum of seven (7) years of experience in customer service, hotel/military housing management, housekeeping, or related experience and three (3) to five (5) years of supervisory experience.</li></ul></li><li>
Skills:<ul><li>
Must read, write, and speak English fluently</li></ul></li><li>
Supervisory Responsibilities:<ul><li>
Responsible for overseeing assigned Billeting personnel.</li></ul></li><li>
Working Conditions:<ul><li>
The worker is subject to extreme cold. Temperatures typically below 32 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity</li><li>
The worker is subject to extreme heat. Temperatures above 100 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity</li><li>
The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level</li><li>
The worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals</li></ul></li><li>
Physical Requirements:<ul><li>
Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work</li><li>
Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices</li><li>
Must comply with all Fire and Safety Regulations and post policies</li></ul></li></ul><h4 class="jobSectionHeader">
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</h4></div>

CoreTech

DispatcherDepartment: Service and SupportReports To: Service Desk SupervisorSchedule: Full-time, Monday through Friday, standard business hoursLocation: Remote-friendly. Home or CoreTech office location.ABOUT CORETECHCoreTech is a managed IT and cybersecurity provider serving organizations across South Central Kentucky and Northern Tennessee. For more than 20 years, we have helped businesses build secure, reliable, and well-planned technology environments.Our approach goes beyond fixing issues. We align technology with business outcomes, delivering predictable IT, strong cybersecurity, and a high-touch client experience.POSITION SUMMARYThe Service Coordinator orchestrates the flow of service requests to ensure an exceptional client experience and efficient use of technical resources.This role serves as the central hub between clients and the service team, managing ticket intake, prioritization, scheduling, and communication. Success in this position requires strong communication, attention to detail, and the ability to operate in a fast-paced, high-accountability environment.The Service Coordinator plays a critical role in ensuring service level agreements (SLAs) are met, engineers are utilized effectively, and clients are consistently informed and confident in CoreTech's service delivery.POSITION RESPONSIBILITIES▪ Serve as the primary point of contact for incoming service requests, delivering a professional and responsive client experience▪ Own the intake, triage, and prioritization of service tickets across phone, email, and client portal▪ Schedule and coordinate internal and field technical resources based on urgency, skillset, location, and SLA requirements▪ Continuously monitor ticket queues and engineer schedules to ensure efficient resource utilization and timely response▪ Proactively communicate with clients regarding ticket status, scheduling updates, delays, and resolution progress▪ Ensure all service requests are properly documented, categorized, and routed within the PSA system (ConnectWise)▪ Identify and escalate tickets at risk of missing SLAs or requiring additional technical or managerial attention▪ Work closely with the service team to remove bottlenecks and maintain momentum on active tickets▪ Assist in maintaining accurate scheduling, time entry accountability, and ticket hygiene across the service team▪ Leverage automation and standard processes to improve dispatch efficiency and reduce manual effort▪ Provide visibility to the Service Manager on ticket flow, resource utilization, and service delivery challenges▪ Identify new client inquiries or potential opportunities and route them appropriately to the sales teamKNOWLEDGE, SKILLS, AND ABILITIES▪ Strong communication skills with the ability to manage client interactions across phone, email, and chat▪ High attention to detail with accurate documentation and ticket handling▪ Excellent time management and organizational skills in a fast-paced environment▪ Ability to think critically and make real-time decisions on prioritization and scheduling▪ Strong sense of ownership and accountability over client experience and service outcomes▪ Ability to remain calm and professional during high-pressure or escalated situations▪ Technical awareness sufficient to understand and route IT-related issues appropriately▪ Collaborative mindset with the ability to work effectively with engineers, leadership, and salesEXPERIENCE AND QUALIFICATIONS▪ Previous experience in a client service, service desk, dispatch, or coordination role preferred▪ Experience working within a managed services provider (MSP) or IT services environment is a strong plus▪ Familiarity with PSA tools such as ConnectWise, Autotask, or similar platforms preferred▪ Strong professional communication skills and phone presence▪ Comfortable working in a remote or hybrid environment with a high level of accountability▪ Basic understanding of IT concepts, business systems, and terminology▪ Ability to work at a computer for extended periods and a reliable high-speed internet connection if working remotelyACCOUNTABILITY AND KEY METRICSPerformance in this role is measured across the following six areas:Client Experience<ul><li>CSAT score at or above company target</li><li>Proactive communication documented in tickets</li><li>Minimal complaints related to communication or scheduling</li></ul>SLA and Response<ul><li>Tickets triaged and assigned within defined response targets</li><li>Minimal SLA breaches due to dispatch delays</li><li>Proactive escalation of at-risk tickets</li></ul>Resource Utilization<ul><li>Engineering schedules optimized to maintain target utilization</li><li>Effective alignment of technician skillsets to ticket requirements</li><li>Minimal scheduling gaps during business hours</li></ul>Ticket Quality<ul><li>Accurate categorization and routing on first touch</li><li>Low reassignment rate between engineers</li><li>Strong ticket hygiene and documentation standards</li></ul>Team Collaboration<ul><li>Positive feedback from engineers and service leadership</li><li>Active participation in resolving scheduling conflicts and workflow issues</li></ul>Sales Awareness<ul><li>Identification and routing of new client inquiries</li><li>Awareness of potential project or service opportunities within tickets</li></ul>CORETECH CORE VALUESDo the Right ThingWe operate with integrity, take ownership, and act in the best interest of our clients and team.Respect the Person, Own the OutcomeWe treat people with professionalism while taking full accountability for results.Communicate Clearly and HonestlyWe communicate early, often, and transparently to avoid surprises.Be DependableWe follow through on commitments and deliver consistent, reliable results.COMPENSATION AND BENEFITSPay range: $19&ndash;$26 per hour. Starting compensation is based on experience, PSA proficiency, and demonstrated client-service skills, with room to grow as you take on greater ownership of dispatch operations and client outcomes.We offer a competitive benefits package including health, dental, and vision insurance, paid time off, and a 401(k) with company match.OPPORTUNITY AT CORETECHThis role is a critical part of our service delivery engine. High performers in this position have opportunities to grow into service leadership, operations coordination, or other roles within the organization as CoreTech continues to scale.EQUAL OPPORTUNITY EMPLOYER<ul><li>CoreTech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.</li></ul>Pay: $19.00 - $26.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Retirement plan</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Bowling Green, KY 42104 (Required)</li></ul>Work Location: In person

Dispatcher

Zaple

Job Title: Front Sales Executive (High-Ticket Sales)Salary Range: $3,000 &ndash; $5,000 (Commission-Based / Target-Oriented) Job Type: On-siteJob OverviewWe are looking for a highly motivated and results-driven Front Sales Executive to handle high-ticket deals ranging from $3,000 to $5,000. The ideal candidate will be responsible for generating leads, engaging potential clients, and closing sales for our services.Key Responsibilities<ul><li>Identify and reach out to potential clients through platforms like LinkedIn, Upwork, email, and cold calling</li><li>Present and pitch company services in a professional and persuasive manner</li><li>Qualify leads and understand client requirements</li><li>Schedule meetings and conduct sales calls</li><li>Close high-value deals ($3K&ndash;$5K range)</li><li>Maintain strong relationships with clients for repeat business</li><li>Meet and exceed monthly sales targets</li><li>Update CRM with lead and sales activity</li></ul>Requirements<ul><li>Proven experience in front sales / high-ticket sales</li><li>Strong communication and negotiation skills</li><li>Experience with international clients (preferred)</li><li>Ability to handle objections and close deals confidently</li><li>Familiarity with freelancing platforms (Upwork, Fiverr, LinkedIn)</li><li>Self-motivated and target-driven mindset</li></ul>Preferred Skills<ul><li>Experience in digital services sales (Design, Web Development, Marketing, etc.)</li><li>Strong English communication (spoken &amp; written)</li><li>Sales funnel understanding</li></ul>Compensation &amp; Benefits<ul><li>Base salary + high commission structure</li><li>Opportunity to earn $3,000 &ndash; $5,000+ per month</li><li>Performance-based incentives</li><li>Career growth opportunities</li></ul>Job Type: Full-timePay: Rs75,000.00 - Rs100,000.00 per monthWork Location: On the road

Design Front Sale

Emirates

<div>
 
 Job Purpose
 
 
 
 To provide a quality service to customers in respect to check-in, boarding, special services, baggage services, ticket desk and Emirates Lounge as per the criteria set forth by the Company?s commercial, safety and security policies, standards and procedures. Ensure all operational criteria are completed within specified time frames as per applicable procedures.
 
 
 <ul>
 <li>
 Identify and meet the standard and special service requirements of the customers at check-in, transfer desk, special services and boarding gates by adhering to the set service standards and procedures so that the customers are handled in a friendly and efficient manner.
 </li>
 <li>
 Adhere to the internal operating boarding procedures by ensuring that laid down boarding priorities, announcements, hand baggage removal, regular staff briefing and stationary/equipment availability before the flight. Post the flight, ensure flight coupon reconciliation and head count confirmation is in order to assist the smooth process of a safe and on time departure of EK flights in order to achieve EK standards and customer satisfaction.
 </li>
 <li>
 Guide and advise team members to ensure that superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of EK flights.
 </li>
 <li>
 To liaise and monitor the Emirates Chauffeur drive company on arrival and departure. Ensure eligible customers are provided with this service on arrival and any customers that require assistance are met on departure.
 </li>
 <li>
 Oversee the arrival of bags into the baggage hall, ensuring priority bags are first on the carousel and assist customers with missing or damaged bags referring them to Emirates GHA to complete necessary paperwork and follow up on missing bags for Premium customers ensuring customers are kept fully informed.
 </li>
 <li>
 To monitor queues at check-in ensuring priority given to Premium customer card holders. To assist and deal with any excess baggage and visa issues that may arise. Assist in dealing with any problems such as, keeping customers informed of any delays, disruptions and denied boarding including the implementation of the 'Options' scheme.
 </li>
 <li>
 Assist with the preparation and completion of pre and post flight documentation and complete all relevant station statistical information and filing. Ensure all safety instructions are compiled with at all times and report any damage to aircraft, ULDS, immediately and assist with preparation of relevant reports.
 </li>
 <li>
 Cover the absence of check-in supervisor and prepare flight briefs regarding customer information ensuring that all staff, GHA and service providers are fully aware of this information. Ensure all operational areas are covered and that staff are aware of what is expected of them to ensure high levels of customer service in all operational areas.
 </li>
 <li>
 Support and cover the Emirates Ticket Desk functions and undertake ticketing/reservation duties to ensure seamless service to customers. Offer full range of Emirates products and services to all customers to maximize ticketing revenue. Issue tickets, EMD, EBT, make and amend reservations as and when necessary. Re-issue and re-calculate fares for customers changing itinerary and make any additional collection as required. Carry out Credit Card verification. Complete daily ticket sales returns and assist with banking duties as required.
 </li>
 <li>
 When required support duties in the Emirates lounge. Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations and ensure service standards are met and maintained.
 
 
 </li>
 </ul>
 Minimum O level or equivalent.
 
 
 Must have completed relevant and recognized professional training courses in Customer Services and Handling, Ground Operations and Reservations, Fares &amp; Ticketing.
 
 
 
 Experience
 
 
 
 Given the specific requirements at outstations, a minimum of 3 years? airline industry experience is required.
 
 
 Qualification
 
 
 Knowledge of a Departure Control System and Computerized Reservation System.
 
 
 Knowledge of check-in procedures.
 
 
 Customer Service Delivery.
 
 
 Fluent in spoken and written English and local language.
 
 
 Proficiency in Microsoft Office applications.
 
 
 Please note that you must have the right to live and work in Egypt.
 
 
 Salary &amp; benefits
 
 
 Competitive salary
</div>

Senior Airport Services Agent - Cairo

Menzies Aviation

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 Overview
 
 
 
 People. Passion. Pride. This is what has driven our teams since 1833.
 
 
 Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
 
 
 But at the heart of our business is our people.
 
 
 
 Role Purpose
 
 
 
 As a member of the Menzies Aviation Passenger Service Team, you will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings).
 
 
 <ul>
 <li>
 $20.00 per hour
 </li>
 <li>
 Frontier Flight Benefits
 </li>
 <li>
 $.50 base wage increase after 6 months of service, $.50 increase after 1 year of service, and $.50 increase after 2 years of service.
 </li>
 <li>
 $40 Monthly Travel voucher or Free Parking Pass
 </li>
 <li>
 Sales commission for agents compliant with the policy are paid on a monthly basis.
 
 
 </li>
 </ul>
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport with a positive attitude
 </li>
 <li>
 Interpret identification labels along with baggage and cargo routing tags.
 </li>
 <li>
 Host self-service kiosks
 </li>
 <li>
 Ensure that all work areas are organized..
 </li>
 <li>
 Ensure the safe and secure operations.
 </li>
 <li>
 Perform other duties as assigned.
 
 
 </li>
 </ul>
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Must be 18 years of age or older
 </li>
 <li>
 Pass all pre-employment testing including a drug screen, FBI background, and employment history.
 </li>
 <li>
 Ability to proficiently read, write and speak English
 </li>
 <li>
 Must be available and flexible to work variable shifts including weekends and holidays
 </li>
 <li>
 Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
 </li>
 <li>
 Prior Customer Service Experience Strongly Preferred
 </li>
 <li>
 Intermediate Computer Skills Required
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Advancement Opportunities
 </li>
 <li>
 Frontier Airlines Flight Benefits
 </li>
 <li>
 Medical, Dental, and Vision insurance
 </li>
 <li>
 Paid Vacation
 </li>
 <li>
 401K Savings Plan
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Pet Discount Coverage and Pet Insurance Plan
 </li>
 <li>
 Uniform Provided
 </li>
 <li>
 $40.00 Monthly Bus/Train Voucher or Free Airport Parking
 
 
 </li>
 </ul>
 
 Safety, Security and Compliance
 
 
 
 All employees have a responsibility and duty whilst at work to:
 
 
 <ul>
 <li>
 Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
 </li>
 <li>
 Fully versed in International Aviation Safety and Security standards and passionate about promoting them within the organization.
 </li>
 <li>
 Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
 </li>
 <li>
 Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.
 </li>
 <li>
 Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
 </li>
 <li>
 Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
 </li>
 <li>
 Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
 </li>
 <li>
 Fully understand the company health and safety policy.
 </li>
 <li>
 Attend training courses as may be arranged by the Company.
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.
 
 
 This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.
 
 
 
 Physical Requirements
 
 
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.
 
 
 Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.
</div>

Passenger Service Agent

Menzies Aviation LATAM

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