ticketing coordinator

Avari Management

<div>The Logistics Coordinator is the hub for day-to-day execution across Field Ops. This role owns ticket triage, prioritization, and routing, making sure work orders and operational tasks are assigned to the right team (maintenance, housekeeping, APM/PCT, field ops support/runners, inspectors, vendors) with the right context, timing, and follow-through. This is primarily a desk role focused on dispatch, coordination, and communication to keep operations moving and reduce dropped balls.
Key Responsibilities
Ticket + Work Order Management<ul><li>Monitor all inbound tickets/work orders (Guesty/Breezeway and related channels), ensuring every item is acknowledged, categorized, and routed quickly.</li><li>Assign work orders to the appropriate internal team member or vendor based on scope, urgency, location, access, and skill requirements.</li><li>Set clear priorities and escalation paths for urgent issues (same-day turns, guest impacting issues, safety items, VIP/owner arrivals).</li></ul>
Dispatch + Scheduling Support<ul><li>Coordinate daily routing with Field Ops Support, Maintenance, Housekeeping Support, and APM/PM teams.</li><li>Balance workloads across pods/teams and adjust assignments as conditions change (late checkouts, early arrivals, supply shortages, owner requests).</li><li>Support readiness for key moments: owner arrivals, VIP guests, high-occupancy weekends, peak season turnovers.</li></ul>
Communication + Coordination<ul><li>Provide clear ticket notes, expectations, and context to field teams so they can execute without back-and-forth.</li><li>Act as the connector between PMs and shared services (warehouse/linen, maintenance, housekeeping) to prevent delays.</li><li>Communicate status updates to relevant stakeholders (PM/APM, Field Ops Support Managers, Guest Experience, Revenue, etc.) when needed.</li></ul>
Quality + Documentation<ul><li>Ensure work orders are closed properly with notes, photos, and documentation where required.</li><li>Track repeat issues and flag patterns (recurring maintenance issues, supply problems, vendor reliability, process gaps).</li><li>Maintain clean systems: correct categories, tags, property notes, and operational checklists.</li></ul>
Operational Support (as needed)<ul><li>Assist with coordination for supply delivery runs, lockouts, access issues, and time sensitive operational needs.</li><li>Occasionally support on-site verification or coordination during major incidents or peak periods (market dependent).</li><li>Other duties as assigned.</li></ul>
Success Measures<ul><li>Tickets routed within SLA.</li><li>Low rate of reassignment/rework due to incorrect routing or missing info.</li><li>Improved &ldquo;time to resolution&rdquo; and fewer guest-impacting escalations.</li><li>High system accuracy: clean closeouts, consistent notes, fewer &ldquo;mystery&rdquo; tickets.</li></ul> 
Skills &amp; Qualifications<ul><li>2+ years in operations coordination, dispatch, hospitality, property management, or similar role preferred.</li><li>Strong comfort working in ticketing / work order systems (Guesty, Breezeway, Hubspot, etc. a plus).</li><li>Organized, calm under pressure, great at prioritizing and moving fast without dropping details.</li><li>Clear communicator (written + verbal) with a customer-service mindset.</li><li>Able to handle ambiguity and solve problems with limited instruction.</li></ul>
Workplace Environment &amp; Physical Requirements<ul><li>Ability to work in properties requiring walking, climbing stairs, and physical assessment</li><li>Ability to move freely and lift up to fifty (50) pounds without assistance.</li><li>Flexible schedule including weekends, holidays, and on-call support as needed</li><li>Primarily desk/office work</li><li>May require limited local travel for urgent operational need</li></ul></div>

Logistics Coordinator

<div>
 
 The Logistics Coordinator is the hub for day-to-day execution across Field Ops. This role owns ticket triage, prioritization, and routing, making sure work orders and operational tasks are assigned to the right team (maintenance, housekeeping, APM/PCT, field ops support/runners, inspectors, vendors) with the right context, timing, and follow-through. This is primarily a desk role focused on dispatch, coordination, and communication to keep operations moving and reduce dropped balls.
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 Ticket + Work Order Management
 
 
 
 
 &bull; Monitor all inbound tickets/work orders (Guesty/Breezeway and related channels),&nbsp;ensuring every item is acknowledged, categorized, and routed quickly.
 
 
 
 &bull; Assign work orders to the appropriate internal team member or vendor based on scope,&nbsp;urgency, location, access, and skill requirements.
 
 
 
 &bull; Set clear priorities and escalation paths for urgent issues (same-day turns, guest impacting issues, safety items, VIP/owner arrivals).
 
 
 
 
 Dispatch + Scheduling Support
 
 
 
 
 &bull; Coordinate daily routing with Field Ops Support, Maintenance, Housekeeping Support,&nbsp;and APM/PM teams.
 
 
 
 &bull; Balance workloads across pods/teams and adjust assignments as conditions change (late checkouts, early arrivals, supply shortages, owner requests).
 
 
 
 &bull; Support readiness for key moments: owner arrivals, VIP guests, high-occupancy weekends, peak season turnovers.
 
 
 
 
 Communication + Coordination
 
 
 
 
 &bull; Provide clear ticket notes, expectations, and context to field teams so they can execute&nbsp;without back-and-forth.
 
 
 
 &bull; Act as the connector between PMs and shared services (warehouse/linen, maintenance,&nbsp;housekeeping) to prevent delays.
 
 
 
 &bull; Communicate status updates to relevant stakeholders (PM/APM, Field Ops Support&nbsp;Managers, Guest Experience, Revenue, etc.) when needed.
 
 
 
 
 Quality + Documentation
 
 
 
 
 &bull; Ensure work orders are closed properly with notes, photos, and documentation where&nbsp;required.
 
 
 
 &bull; Track repeat issues and flag patterns (recurring maintenance issues, supply problems,&nbsp;vendor reliability, process gaps).
 
 
 
 &bull; Maintain clean systems: correct categories, tags, property notes, and operational&nbsp;checklists.
 
 
 
 
 Operational Support (as needed)
 
 
 
 
 &bull; Assist with coordination for supply delivery runs, lockouts, access issues, and time sensitive operational needs.
 
 
 
 &bull; Occasionally support on-site verification or coordination during major incidents or peak&nbsp;periods (market dependent).
 
 
 
 &bull; Other duties as assigned.
 
 
 
 
 Success Measures
 
 
 
 
 &bull; Tickets routed within SLA.
 
 
 
 &bull; Low rate of reassignment/rework due to incorrect routing or missing info.
 
 
 
 &bull; Improved &ldquo;time to resolution&rdquo; and fewer guest-impacting escalations.
 
 
 
 &bull; High system accuracy: clean closeouts, consistent notes, fewer &ldquo;mystery&rdquo; tickets.
 
 
 
 
 &nbsp;
 
 
 
 
 
 Skills &amp; Qualifications
 
 
 
 
 &bull; 2+ years in operations coordination, dispatch, hospitality, property management, or&nbsp;similar role preferred.
 
 
 
 &bull; Strong comfort working in ticketing / work order systems (Guesty, Breezeway, Hubspot,&nbsp;etc. a plus).
 
 
 
 &bull; Organized, calm under pressure, great at prioritizing and moving fast without dropping&nbsp;details.
 
 
 
 &bull; Clear communicator (written + verbal) with a customer-service mindset.
 
 
 
 &bull; Able to handle ambiguity and solve problems with limited instruction.
 
 
 
 Workplace Environment &amp; Physical Requirements
 
 
 
 &bull; Ability to work in properties requiring walking, climbing stairs, and physical assessment
 
 
 
 &bull; Ability to move freely and lift up to fifty (50) pounds without assistance.
 
 
 
 &bull; Flexible schedule including weekends, holidays, and on-call support as needed
 
 
 
 &bull; Primarily desk/office work
 
 
 
 &bull; May require limited local travel for urgent operational need
 
</div>

MGM Resorts International

<div>Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
Step into the spotlight as a Lead Event Ticketing Representative at Park MGM, where world-class entertainment meets exceptional guest service. From sold-out concerts to special one-night-only events, you&rsquo;ll be at the heart of the action, ensuring a seamless and memorable experience for every guest who walks through our doors!
In this role, you&rsquo;ll be the front-line expert in ticketing operations, supporting your team, resolving issues with ease, and helping keep the show running smoothly. Dolby Live is one of the most intimate and immersive venues on the Strip, and you&rsquo;ll be part of the team that brings the energy to life night after night.
If you&rsquo;re passionate about live entertainment, thrive in fast-paced environments, and have a knack for leadership and service &ndash; this is your ticket to something extraordinary.
THE STARTING PAY RATE: $19.00 / Per Hour
THE DAY-TO-DAY:<ul><li>
Assist Ticket Office Supervisors with event-day operations, to include testing ticket scanners, verifying venue seating setup, sending reports, and coordinating Artist Will-Call tickets</li><li>
Manage department email correspondence, resolve guest inquiries following service standards, monitor voicemail and phone systems, and update phone scripts as needed</li><li>
Ensure Event Ticketing Representatives are trained and have the tools and knowledge to sell and process ticket orders while providing prompt and polite guest service</li><li>
Help Event Ticketing Representatives and guests with changes or cancellations to ticket orders, troubleshoot problems with secondary resale platforms, assist with customer service, and guest service recovery</li></ul>
THE IDEAL CANDIDATE:<ul><li>
Must be 18 years of age or older</li><li>
One (1) year of previous Ticketing, Cash Handling, or related experience</li><li>
Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders</li><li>
Must be able to work various shifts, including weekends and all holidays</li></ul>
THE PERKS &amp; BENEFITS:<ul><li>
Free meals in our employee dining room</li><li>
Free parking on and off-shift at all MGM Resorts properties</li><li>
Health &amp; Income Protection benefits (for eligible employees)</li><li>
Professional and personal development opportunities through employee programs and network groups</li><li>
Wellness incentive programs to help you stay healthy physically and mentally</li><li>
Access to company hotel, food and beverage, retail, and entertainment discounts</li></ul>
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&amp;jobcode=12015
Are you ready to JOIN THE SHOW? Apply today!</div>

Lead Event Ticketing Representative - Park MGM

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