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ticketing senior manager

Miral Experiences

<div>
 
 Job Description
 
 
 
 
 Join us at Miral Experiences!
 
 
 
 Miral Experiences is a region&rsquo;s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World&trade; Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB&trade; Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB&trade; Abu Dhabi, as well as cultural treasures like Qasr Al Watan.
 
 
 We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.
 
 
 
 About The Role
 
 
 
 We are seeking a
 
 Ticketing Senior Manager
 
 to lead and optimize our ticketing systems and related business-critical applications. This role is pivotal in driving operational efficiency, managing integrations, and ensuring seamless functionality across platforms. You will collaborate with cross-functional teams, oversee system administration, and implement strategic changes aligned with our roadmap.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead and manage ticketing systems (VivaTicket, Tunn3l, Gantner Locker System) as core business-critical tools.
 </li>
 <li>
 Drive process improvements and implement technology solutions aligned with organizational strategy.
 </li>
 <li>
 Oversee system administration, upgrades, and integrations to ensure seamless operations.
 </li>
 <li>
 Manage strategic projects from planning to delivery, ensuring timelines, scope, and budget compliance.
 </li>
 <li>
 Collaborate with senior leaders and stakeholders to support change management and innovation.
 </li>
 <li>
 Ensure compliance, security, and optimal performance of ticketing applications.
 
 
 </li>
 </ul>
 
 Essential
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Engineering, or related field.
 </li>
 <li>
 5+ years managing ticketing applications and related systems.
 </li>
 <li>
 Strong knowledge of ticketing platforms (VivaTicket, Tunn3l) and API integrations.
 </li>
 <li>
 SQL proficiency and project management experience.
 </li>
 <li>
 Leadership skills with experience managing teams.
 
 
 </li>
 </ul>
 
 Desirable
 
 
 
 <ul>
 <li>
 PMP or ITIL certification.
 </li>
 <li>
 Experience in leisure or entertainment industry.
 </li>
 <li>
 Database management certifications (Oracle, SQL Server).
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Excellent project management and stakeholder engagement skills.
 </li>
 <li>
 Ability to align technology solutions with business objectives.
 </li>
 <li>
 Strong troubleshooting and optimization capabilities.
 </li>
 <li>
 Familiarity with CAPEX/OPEX and licensing management.
 
 
 </li>
 </ul>
 At Miral Experiences, we don&rsquo;t just create world-class destinations &mdash; we create unforgettable memories for our guests and remarkable careers for our people.
 
 
 From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We&rsquo;re driven by passion, powered by innovation, and committed to excellence in everything we do.
 
 
 We&rsquo;re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.
 
 
 
 About Us
 
 
 
 Miral Experiences
</div>

Ticketing Senior Manager

Farah Experiences

<div>Join us at Miral Experiences!
Miral Experiences is a region&acirc;&euro;&trade;s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World&acirc;&bdquo;&cent; Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB&acirc;&bdquo;&cent; Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB&acirc;&bdquo;&cent; Abu Dhabi, as well as cultural treasures like Qasr Al Watan.
We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.
About the Role
We are seeking a Ticketing Senior Manager to lead and optimize our ticketing systems and related business-critical applications. This role is pivotal in driving operational efficiency, managing integrations, and ensuring seamless functionality across platforms. You will collaborate with cross-functional teams, oversee system administration, and implement strategic changes aligned with our roadmap.
Key Responsibilities
<ul><li>Lead and manage ticketing systems (VivaTicket, Tunn3l, Gantner Locker System) as core business-critical tools.
</li><li>Drive process improvements and implement technology solutions aligned with organizational strategy.
</li><li>Oversee system administration, upgrades, and integrations to ensure seamless operations.
</li><li>Manage strategic projects from planning to delivery, ensuring timelines, scope, and budget compliance.
</li><li>Collaborate with senior leaders and stakeholders to support change management and innovation.
</li><li>Ensure compliance, security, and optimal performance of ticketing applications.
</li></ul>Qualifications &amp; Experience
Essential:
<ul><li>Bachelor&acirc;&euro;&trade;s degree in Computer Science, Engineering, or related field.
</li><li>5+ years managing ticketing applications and related systems.
</li><li>Strong knowledge of ticketing platforms (VivaTicket, Tunn3l) and API integrations.
</li><li>SQL proficiency and project management experience.
</li><li>Leadership skills with experience managing teams.
</li></ul>Desirable:
<ul><li>PMP or ITIL certification.
</li><li>Experience in leisure or entertainment industry.
</li><li>Database management certifications (Oracle, SQL Server).
</li></ul>Skills &amp; Competencies
<ul><li>Excellent project management and stakeholder engagement skills.
</li><li>Ability to align technology solutions with business objectives.
</li><li>Strong troubleshooting and optimization capabilities.
</li>Familiarity with CAPEX/OPEX and licensing management. 
<li>
</li></ul>At Miral Experiences, we don&acirc;&euro;&trade;t just create world-class destinations &acirc;&euro;&rdquo; we create unforgettable memories for our guests and remarkable careers for our people.
 
 
From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We&acirc;&euro;&trade;re driven by passion, powered by innovation, and committed to excellence in everything we do.
 
 
We&acirc;&euro;&trade;re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.</div>

<div>Join us at Miral Experiences!
Miral Experiences is a region&acirc;&euro;&trade;s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World&acirc;&bdquo;&cent; Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB&acirc;&bdquo;&cent; Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB&acirc;&bdquo;&cent; Abu Dhabi, as well as cultural treasures like Qasr Al Watan.
We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.
About the Role
We are looking for a Ticketing Manager to manage and optimize ticketing applications and integrations that drive revenue and enhance guest experiences across Miral Experiences. This role ensures smooth operations, provides functional guidance, and acts as the key liaison between business teams and vendors.
Key Responsibilities
<ul><li>Manage core ticketing applications: VivaTicket (BOS), Tunn3l, Gantner Locker System, and Face-pass Middleware.
</li><li>Configure tickets and offers daily based on business requirements.
</li><li>Provide first and second-level support and coordinate third-level support with vendors.
</li><li>Review user access and maintain compliance with audit standards.
</li><li>Monitor system performance and recommend improvements.
</li><li>Assist in planning and deploying new product releases and features.
</li><li>Analyze business processes and recommend technology solutions.
</li><li>Escalate infrastructure or database issues to technical teams and senior management.
</li><li>Identify and mitigate technology risks, including security concerns.
</li><li>Maintain SOPs and knowledge base for ticketing systems.
</li><li>Collaborate with compliance, finance, and operations teams for new product implementations.
</li></ul>Qualifications &amp; Experience
Essential:
<ul><li>Degree in a technical or business-related field.
</li><li>MS SQL certification.
</li><li>5+ years managing ticketing applications.
</li><li>Strong troubleshooting, vendor management, and customer service skills.
</li></ul>Desirable:
<ul><li>ITIL Foundation or PMP certification.
</li><li>Experience in leisure or entertainment industry.
</li><li>Knowledge of APIs and risk management.
</li></ul>Skills Required
<ul><li>SQL and API integration expertise.
</li><li>Excellent communication and problem-solving skills.
</li>Ability to manage incidents, service requests, and change processes. 
<li>
</li></ul>At Miral Experiences, we don&acirc;&euro;&trade;t just create world-class destinations &acirc;&euro;&rdquo; we create unforgettable memories for our guests and remarkable careers for our people.
 
 
From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We&acirc;&euro;&trade;re driven by passion, powered by innovation, and committed to excellence in everything we do.
 
 
We&acirc;&euro;&trade;re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.</div>

Ticketing & Access Control Manager

Royal Class Travel and Tourism

Position Title:Senior Sales Executive &ndash; Travel &amp; Tourism Experience (Arabic Only)Location: Abu DhabiJob Overview:The Senior Sales Executive will play a key role in driving the company&rsquo;s growth within the travel and tourism sector. The position demands a proactive sales professional with strong knowledge of Amadeus Global Distribution System (GDS) and extensive hands-on experience in travel products, airline bookings, tour operations, and customer relationship management.The ideal candidate must possess excellent Arabic and English communication skills and demonstrate a deep understanding of the travel industry, including leisure, corporate, and group travel segments.Key Duties and Responsibilities:Sales &amp; Business Development:<ul><li>Develop and execute comprehensive sales plans to achieve individual and departmental revenue targets.</li><li>Identify potential business opportunities, including corporate accounts, government clients, and travel agents.</li><li>Present and promote travel packages, airline deals, hotel arrangements, and tourism services to clients.</li><li>Generate new leads and maintain a strong sales pipeline through cold calls, referrals, and networking.</li><li>Conduct sales visits and presentations to strengthen client relationships and close business deals.</li><li>Negotiate contracts, pricing, and commission structures with travel partners and corporate clients.</li></ul>Amadeus &amp; Travel Operations:<ul><li>Manage airline bookings, reservations, ticketing, re-issuance, and refunds using Amadeus GDS.</li><li>Handle PNR creation, fare construction, ticket issuance, and exchange processes accurately.</li><li>Monitor fare rules, schedule changes, and flight disruptions to ensure timely updates to clients.</li><li>Use Amadeus to search, compare, and book flights, hotels, car rentals, and ancillary travel services.</li><li>Maintain up-to-date knowledge of airline policies, IATA procedures, and travel documentation requirements.</li><li>Support the operations team by providing pricing and itinerary options based on Amadeus availability.</li></ul>Client Relationship Management:<ul><li>Build long-term relationships with key clients to ensure customer loyalty and repeat business.</li><li>Provide professional travel consultation and customized solutions for individual and group requirements.</li><li>Handle customer inquiries, complaints, and special requests with efficiency and professionalism.</li><li>Ensure client satisfaction through follow-ups, feedback collection, and continuous improvement.</li></ul>Market Research &amp; Strategic Planning:<ul><li>Analyze travel market trends, competitor strategies, and seasonal demand to identify new opportunities.</li><li>Coordinate with marketing teams to design promotional campaigns for tour packages and destinations.</li><li>Stay informed about emerging destinations, airline alliances, and global tourism developments.</li></ul>Reporting &amp; Administration:<ul><li>Prepare weekly, monthly, and quarterly sales performance reports for management review.</li><li>Maintain accurate records of client interactions, contracts, and bookings in the company CRM.</li><li>Support management in forecasting sales, budgeting, and strategic planning.</li></ul>Qualifications and Experience:<ul><li>Bachelor&rsquo;s degree in Travel &amp; Tourism Management, Hospitality, or Business Administration.</li><li>Minimum 4&ndash;6 years of experience in the travel and tourism industry, with at least 2 years in a senior sales role.</li><li>Proficiency in Amadeus GDS is mandatory (knowledge of Galileo or Sabre is an added advantage).</li><li>In-depth knowledge of airline ticketing, fare calculations, and IATA regulations.</li><li>Excellent communication and interpersonal skills with fluency in Arabic and English.</li><li>Strong presentation and negotiation skills with a proven record of closing sales.</li><li>Proficiency in Microsoft Office Suite and CRM software.</li></ul>Core Competencies:<ul><li>Sales Strategy &amp; Execution</li><li>Amadeus Ticketing &amp; Reservation</li><li>Customer Service Excellence</li><li>Corporate &amp; Leisure Travel Solutions</li><li>Negotiation &amp; Persuasion Skills</li><li>Market Awareness &amp; Analysis</li><li>Teamwork and Leadership</li><li>Time Management &amp; Organizational Skills</li></ul>Job Type: Full-time

Travel Consultant-Syria only

Position Title:Senior Sales Executive &ndash; Travel &amp; Tourism Experience (Arabic Only)Location: Abu DhabiJob Overview:The Senior Sales Executive will play a key role in driving the company&rsquo;s growth within the travel and tourism sector. The position demands a proactive sales professional with strong knowledge of Amadeus Global Distribution System (GDS) and extensive hands-on experience in travel products, airline bookings, tour operations, and customer relationship management.The ideal candidate must possess excellent Arabic and English communication skills and demonstrate a deep understanding of the travel industry, including leisure, corporate, and group travel segments.Key Duties and Responsibilities:Sales &amp; Business Development:<ul><li>Develop and execute comprehensive sales plans to achieve individual and departmental revenue targets.</li><li>Identify potential business opportunities, including corporate accounts, government clients, and travel agents.</li><li>Present and promote travel packages, airline deals, hotel arrangements, and tourism services to clients.</li><li>Generate new leads and maintain a strong sales pipeline through cold calls, referrals, and networking.</li><li>Conduct sales visits and presentations to strengthen client relationships and close business deals.</li><li>Negotiate contracts, pricing, and commission structures with travel partners and corporate clients.</li></ul>Amadeus &amp; Travel Operations:<ul><li>Manage airline bookings, reservations, ticketing, re-issuance, and refunds using Amadeus GDS.</li><li>Handle PNR creation, fare construction, ticket issuance, and exchange processes accurately.</li><li>Monitor fare rules, schedule changes, and flight disruptions to ensure timely updates to clients.</li><li>Use Amadeus to search, compare, and book flights, hotels, car rentals, and ancillary travel services.</li><li>Maintain up-to-date knowledge of airline policies, IATA procedures, and travel documentation requirements.</li><li>Support the operations team by providing pricing and itinerary options based on Amadeus availability.</li></ul>Client Relationship Management:<ul><li>Build long-term relationships with key clients to ensure customer loyalty and repeat business.</li><li>Provide professional travel consultation and customized solutions for individual and group requirements.</li><li>Handle customer inquiries, complaints, and special requests with efficiency and professionalism.</li><li>Ensure client satisfaction through follow-ups, feedback collection, and continuous improvement.</li></ul>Market Research &amp; Strategic Planning:<ul><li>Analyze travel market trends, competitor strategies, and seasonal demand to identify new opportunities.</li><li>Coordinate with marketing teams to design promotional campaigns for tour packages and destinations.</li><li>Stay informed about emerging destinations, airline alliances, and global tourism developments.</li></ul>Reporting &amp; Administration:<ul><li>Prepare weekly, monthly, and quarterly sales performance reports for management review.</li><li>Maintain accurate records of client interactions, contracts, and bookings in the company CRM.</li><li>Support management in forecasting sales, budgeting, and strategic planning.</li></ul>Qualifications and Experience:<ul><li>Bachelor&rsquo;s degree in Travel &amp; Tourism Management, Hospitality, or Business Administration.</li><li>Minimum 4&ndash;6 years of experience in the travel and tourism industry, with at least 2 years in a senior sales role.</li><li>Proficiency in Amadeus GDS is mandatory (knowledge of Galileo or Sabre is an added advantage).</li><li>In-depth knowledge of airline ticketing, fare calculations, and IATA regulations.</li><li>Excellent communication and interpersonal skills with fluency in Arabic and English.</li><li>Strong presentation and negotiation skills with a proven record of closing sales.</li><li>Proficiency in Microsoft Office Suite and CRM software.</li></ul>Core Competencies:<ul><li>Sales Strategy &amp; Execution</li><li>Amadeus Ticketing &amp; Reservation</li><li>Customer Service Excellence</li><li>Corporate &amp; Leisure Travel Solutions</li><li>Negotiation &amp; Persuasion Skills</li><li>Market Awareness &amp; Analysis</li><li>Teamwork and Leadership</li><li>Time Management &amp; Organizational Skills</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per month

Senior Sales Executive – Travel & Tourism Experience (Arabic Only)

Confidential

<div>
 
 
 Job Purpose:
 
 The Visitor Operations Officer supports with the operational requirements of visitor experience including call center management, food &amp; beverage (F&amp;B) and retail.
 
 
 
 
 
 
 Key accountabilities:
 
 
 
 
 
 <ul>
 <li>
 Undertakes tasks, and follow processes, as defined by the Visitor Experience &amp; Operations Unit Head, F&amp;B and Retail Unit Head or Visitor Operations Manager in supporting visitor experience tasks.
 </li>
 <li>
 Responsible for the daily performance of the call center service provider
 </li>
 <li>
 Main point of contact for stakeholders for all matters relating to call center, including the effective service requirements for Ticketing team, Education team and Marketing team.
 </li>
 <li>
 Creates and manages policy, SOPs and reporting templates in order to manage call centre service provider&rsquo;s performance and to ensure a high level of customer service is provided.
 </li>
 <li>
 Provides day to day coordination support with retailers and service providers under the mentorship of the F&amp;B and Retail Unit Head.
 </li>
 <li>
 Provides operational support for F&amp;B and Retail Unit Head, including, but not limited to, support in monitoring visitor satisfaction, revenue, quality control and compliance with organisation contract terms/policies plus escalation of visitor complaints.
 </li>
 <li>
 Completes bi-weekly inspections of retailers and F&amp;B outlets as per SOPs and undertake necessary actions for rectifications if required.
 </li>
 <li>
 Ensures that the required processes and approvals are adhered to in relation to any activities or projects assigned by the Visitor Experience &amp; Operations Unit Head, F&amp;B and Retail Unit Head or Visitor Operations Manager.
 </li>
 <li>
 Manages own tasks and working collaboratively with staff from other departmental teams, as required.
 </li>
 <li>
 Writes and edits the minutes and agendas of committee and project meetings, when required.
 </li>
 <li>
 Other duties as applicable to the role.
 </li>
 </ul>
</div>

Visitor Experience Officer

ALFAHIM

<div>
 <ul>
 <li>
 Experience 1-2 Years with Travel Agent in
 
 
 UAE
 
 
 </li>
 <li>
 Sales Experience B2B &amp; B2C
 </li>
 <li>
 Experience Hotel booking online &amp; Offline
 </li>
 <li>
 Ticketing GDS knowledge
 </li>
 <li>
 Digital marketing &amp; social media
 </li>
 <li>
 Global Visa experience, taking embassy appointment, Filling the form, prepare documents required to Embassy
 </li>
 </ul>
</div>

Global Visa consultant

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