tier 2 support technician

Crossroads YMCA

<div><p><b>Pay starts at $22.00 per hour and up based on experience</b></p><p>
</p><p></p><div><p><b>Turn challenges into solutions&mdash;bring your IT expertise where it truly makes a difference.</b></p></div><p><b>
About the Role</b></p><p>
This is a hands-on, problem-solving role for someone who enjoys digging into complex IT issues and seeing them through to resolution. As a Tier II Support Technician, you&rsquo;ll serve as the escalation point for technical challenges, working closely with system administrators, and vendors to keep systems running smoothly. This role is fast-paced, highly visible, and essential to daily operations&mdash;you&rsquo;ll interact with staff across the organization and play a key role in delivering reliable, secure IT support.</p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h3><ul><li><p>
Serve as escalation support for Tier I technicians</p></li><li><p>
Troubleshoot advanced hardware, software, and network issues</p></li><li><p>
Support Windows environments and Microsoft 365 applications</p></li><li><p>
Manage user accounts in Active Directory / Azure AD</p></li><li><p>
Assist with network troubleshooting (VPN, Wi-Fi, connectivity issues)</p></li><li><p>
Install, configure, and maintain devices and peripherals</p></li><li><p>
Identify recurring issues and recommend long-term solutions</p></li><li><p>
Coordinate with Tier III support and external vendors</p></li><li><p>
Track, document, and communicate resolutions clearly to users</p></li><li><p>
Support equipment deployment, replacement, and inventory</p></li></ul><h3 class="jobSectionHeader"><b>
What We&rsquo;re Looking For</b></h3><ul><li><p>
Strong troubleshooting and analytical problem-solving skills</p></li><li><p>
Experience supporting Windows 10/11 and Microsoft 365</p></li><li><p>
Working knowledge of Active Directory / Azure AD</p></li><li><p>
Understanding of basic networking (TCP/IP, DNS, DHCP, VPN)</p></li><li><p>
Ability to explain technical issues to non-technical users</p></li><li><p>
Organized, detail-oriented, and customer-service focused</p></li><li><p>
Comfortable working both independently and as part of a team</p></li></ul><h3 class="jobSectionHeader"><b>
This Role Might Not Be a Fit If&hellip;</b></h3><ul><li><p>
You prefer a remote or work-from-home position</p></li><li><p>
You&rsquo;re not comfortable being on-call or responding to urgent issues</p></li><li><p>
You prefer repetitive tasks over troubleshooting new problems</p></li><li><p>
You struggle to communicate technical information clearly to others</p></li><li><p>
You&rsquo;re not comfortable working directly with end users</p></li></ul><h3 class="jobSectionHeader"><b>
What the Job Is Really Like</b></h3><ul><li><p>
You&rsquo;ll handle a mix of planned work and unexpected issues daily</p></li><li><p>
Some problems will require deep investigation and persistence</p></li><li><p>
You&rsquo;ll be switching between tasks and priorities frequently</p></li><li><p>
You&rsquo;ll work closely with both technical teams and non-technical staff</p></li><li><p>
Strong communication is just as important as technical skill</p></li></ul><h3 class="jobSectionHeader"><b>
What You Bring</b></h3><ul><li><p>
High School Diploma or equivalent (required)</p></li><li><p>
2&ndash;4 years of IT support experience (Tier I or II preferred)</p></li><li><p>
Associate degree in IT or related field (or equivalent experience)</p></li><li><p>
Experience in enterprise, nonprofit, healthcare, or education environments preferred</p></li><li><p>
Reliable transportation (local travel required)</p></li></ul><h3 class="jobSectionHeader"><b>
Preferred Certifications</b></h3><ul><li><p>
CompTIA A+, Network+, or Security+</p></li><li><p>
Microsoft certifications (MD-102, MS-900, or similar)</p></li><li><p>
ITIL Foundation</p></li></ul><h3 class="jobSectionHeader"><b>
Why You&rsquo;ll Love It Here</b></h3><ul><li><p>
Mission-driven organization making a real community impact</p></li><li><p>
Variety of technical challenges that build your skills</p></li><li><p>
Collaborative and supportive team environment</p></li><li><p>
Opportunity to grow within IT and the organization</p></li></ul><h3 class="jobSectionHeader"><b>
Our Mission</b></h3><p>
To put Christian principles into practice through programs that build healthy spirit, mind, and body for all.</p><p>
</p><p><b>QUALIFICATIONS:</b></p><ul><li>
High School Diploma or equivalent is required.</li><li>
1 to 2 years minimum experience in technical support with computer hardware, operating systems, productivity software, Microsoft 356, networking, printers, and PC peripherals.</li><li>
Networking and Microsoft certifications preferred.</li><li>
Valid drivers license, automobile insurance and reliable transportation required for local site to site travel. Mileage reimbursable.</li><li>
Certifications required within 30 days of hire: CPR/AED &amp; First Aid, New Employee Orientation. Online prehire trainings required.</li><li>
Excellent interpersonal, communication, and problem-solving skills.</li><li>
Ability to relate and communicate effectively to diverse groups of people from all social and economic segments of the community.</li></ul></div>

IT Tier II Support Technician

Compri Consulting

<div>
 <p>
  Client located in Denver, Colorado is seeking a senior VIP Help Desk Technician for a contract position. This person will provide tier 1 and tier 2 support to internal users, including the C-suite. Excellent communication and customer service skills are extremely important.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Required
  </u>
  :
 </p>
 <p>
  -1 plus year of software and hardware support in a Microsoft environment.
 </p>
 <p>
  -O365.
 </p>
 <p>
  -Active Directory administration.
 </p>
 <p>
  -MS Exchange troubleshooting / administration.
 </p>
 <p>
  -SCCM.
 </p>
 <p>
  -Autopilot / Intune.
 </p>
 <p>
  -Endpoint device management experience.
 </p>
 <p>
  -Outstanding communication and customer service.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Desired:
  </u>
 </p>
 <p>
  -ServiceNow experience.
 </p>
 <p>
  -A/V equipment setup / support.
 </p>
 <p>
  -Certifications.
 </p>
 <p>
  -Cybersecurity.
 </p>
</div>


VIP IT Support Technician

Solvere One

<div>
 <p>
  About the Company&nbsp;
 </p>
 <p>
  Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support.&nbsp;
 </p>
 <p>
  Opening&nbsp;
 </p>
 <p>
  Solvere One has an open position for an Onsite Help Desk Technician to provide support to one of our clients located in New York, New York. The duties of the position include fielding incidents via phone and email from client users. The Onsite Help Desk Technician is responsible for resolving all Tier 1&nbsp; and passing all other requests on to tier 2 and Tier 3 technicians.&nbsp; The technician will also work on projects assigned by internal client IT staff.&nbsp;
 </p>
 <p>
  Employee will be expected to interact with users onsite daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required.&nbsp;
 </p>
 <p>
  Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment.&nbsp;&nbsp;&nbsp;
 </p>
 <p>
  This role reports to the Service Delivery Manager.&nbsp;
 </p>
 <p>
  Position Requirements:&nbsp;
 </p>
 <p>
  Examples of essential duties are interpreted as being descriptive and not restrictive.&nbsp;
 </p>
 <ul>
  <li>
   <p>
    Identifies, diagnoses, and resolves Tier 1 &nbsp;incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Provides one-on-one end-user problem resolution for company-approved Personal Computer (PC) software.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Create detailed technical documentation for resolutions of issues.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Identifies, documents and escalates all Tier 2 and Tier 3 incidents in a timely manner.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Update and maintain hardware inventory&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Audio/visual support for conference and training room equipment&nbsp;
   </p>
  </li>
 </ul>
 <p>
  Required Technical Experience:&nbsp;
 </p>
 <ul>
  <li>
   <p>
    Microsoft Windows Desktop OS installation and support&nbsp;
   </p>
  </li>
  <li>
   Apple / Mac Desktop OS installation and support
  </li>
  <li>
   Google Admin support
  </li>
  <li>
   Microsoft Office 365 administration and support&nbsp;
  </li>
  <li>
   <p>
    iPhone / Android troubleshooting&nbsp;
   </p>
  </li>
  <li>
   <p>
    Multi-factor Authentication configuration and support&nbsp;
   </p>
  </li>
 </ul>
 <p>
  Preferred Technical Experience:&nbsp;
 </p>
 <ul>
  <li>
   <p>
    ConnectWise Manage&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    ConnectWise Automate&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    IT Glue&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Sophos suite of solutions&nbsp;
   </p>
  </li>
 </ul>
 <p>
  This is a full-time, salaried position. Salary commensurate with experience.&nbsp;
 </p>
 <p>
  Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.&nbsp;
 </p>
</div>


Desktop Support Technician - Tier I/II

Polar Nite

<p><b>Senior IT Technician &ndash; MSSP (Onsite | Woodstock, GA | Hourly)</b><br/><b>Company:</b> Polar Nite &ndash; Managed Security Services Provider<br/><b>Location:</b> Woodstock, GA (Must live within 30 minutes)<br/><b>Type:</b> 1099 Contract, Onsite | <b>Starting at $25/hour</b> (Higher pay based on experience &amp; talent)</p><p>About Us</p><p>Polar Nite is a fast-moving, security-focused MSSP serving medical, construction, and professional services clients across Georgia. We&rsquo;re a lean, growing team that&rsquo;s passionate about protecting our clients with cutting-edge tools, human-first support, and cloud-native solutions. We need someone who&rsquo;s ready to take the lead on high-impact technical challenges while thriving in a flexible, fast-paced environment.</p><p><b>Performance &amp; Visibility:</b> We are a lean, elite team where every team member&rsquo;s work is highly visible. We take ownership of results and don't hide behind tickets&mdash;there is a healthy pressure to perform here and deliver excellence for our clients.</p><p>What You&rsquo;ll Do</p><ul><li>Own <b>Tier 2/3 escalations</b> across M365, networking, and endpoint environments</li><li>Perform <b>onsite support</b> and project implementation across metro Atlanta.</li><li>Troubleshoot and manage <b>VPN configurations</b> across Fortinet, UniFi, SonicWall, and Zyxel</li><li>Deploy, maintain, and document <b>firewalls and network infrastructure</b></li><li>Support Microsoft 365, Entra ID (Azure AD), Conditional Access, Intune, and Autopilot</li><li>Work closely with our help desk and backend engineers to close tickets and improve processes</li><li>Jump between roles when needed &mdash; this is a small team and everyone wears a few hats</li><li>Communicate clearly and confidently with end users, executives, and vendors</li><li>Execute server replacements and network rack installations independently without onsite supervision.</li></ul><p>What You Bring</p><ul><li>3+ years in a Tier 2 MSP or MSSP role, ideally with client-facing work</li><li><b>Native English Proficiency:</b> Required for clear, high-pressure communication with our professional and medical clients.</li><li>Strong understanding of <b>VPNs and site-to-site tunnels</b> across multiple vendors</li><li>Hands-on experience with <b>firewalls</b>: UniFi Dream Machine Pro, FortiGate, SonicWall, Zyxel</li><li>Excellent troubleshooting skills in <b>Windows environments</b> and <b>Microsoft 365</b></li><li>Familiarity with RMMs (NinjaOne a plus), ticketing (Freshdesk), and documentation (Hudu)</li><li><b>Outstanding people skills</b> &mdash; you listen well, explain clearly, and stay calm under pressure</li><li>Willingness to take ownership, improve processes, and represent Polar Nite onsite</li><li>Must live within 30 minutes of Woodstock, GA and have reliable transportation</li></ul><p>Compensation</p><ul><li><b>Starting at $25/hour</b></li><li>Higher rates available for candidates with advanced experience, certifications, or exceptional skill</li><li>Opportunities for growth and increased responsibility as Polar Nite expands</li></ul><p>Bonus Points</p><ul><li>HIPAA or cybersecurity awareness training/certification</li><li>Familiarity with Huntress or other EDR/XDR platforms</li><li>PowerShell scripting or Intune configuration experience</li><li>Experience supporting VMware/Hyper-V.</li></ul><p>When you apply, tell us the <b>first &ldquo;techy&rdquo; thing you ever got excited about</b> &mdash; could be a Tamagotchi, a Nintendo 64, a graphing calculator, your first dial-up modem, or that time you hacked your school&rsquo;s Wi-Fi. We just want to know you read the whole post (and that you're one of us).</p><p>How to Apply</p><p>Send your resume and a brief intro to jobs@polarnite.com with the subject line <b>IT Engineer &ndash; Polar Nite</b>. Tell us why you&rsquo;d be a great fit!</p><p>Job Type: Contract</p><p>Pay: From $25.00 per hour</p><p>Expected hours: 35.0 &ndash; 40.0 per week</p><p>Benefits:</p><ul><li>Flexible schedule</li></ul><p>Experience:</p><ul><li>IT support: 3 years (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Ability to Commute:</p><ul><li>Woodstock, GA 30188 (Required)</li></ul><p>Work Location: In person</p>

IT Technician

IndyGo

<div><div><div><p>Position Title: <b>Help Desk Technician</b></p><p><br>
Safety Sensitive: <b>No</b></p></div><div><p><br>
Supervisor&rsquo;s Title: <b>Manager &ndash; Technical Support</b></p><p><br>
FLSA Status: <b>Non-exempt</b></p></div><div><p><br>
Department: <b>Information Technology</b></p><p><br>
Division: <b>Technical Support</b></p></div></div><p></p><p><b><br>
This is an on-site position. This role will not be remote.</b></p><p><b>
Applicants must be currently authorized to work in the US on a full-time basis. IPTC will not sponsor visas or work authorizations for this position.</b></p><div><b>
ABOUT US</b></div><div>
We are IndyGo, a Municipal Corporation of Indianapolis &ndash; Marion County, and we&rsquo;re proud to be the largest public transportation provider in the state of Indiana. We operate 31 transit routes throughout the county, providing nearly 10 million passenger trips a year to the good citizens of our region. IndyGo is committed to expanding mobility options to improve connectivity with the company&rsquo;s mission, vision, and goals.</div><div></div><div><b><br>
WHO WE ARE</b></div><div>
A key measure of any great city is the ease of getting from one place to another. We call it &ldquo;mobility.&rdquo; It&rsquo;s as essential as access to electricity and clean water. It moves a city forward to become a better place of opportunity and community. It&rsquo;s a measure of a city&rsquo;s vitality and potential, and it reflects a city&rsquo;s judgment about its civic priorities. It makes a city a better home and a better place to visit.</div><p>
At IndyGo, getting people from one place to another is much more than just moving riders: it&rsquo;s about getting our riders to their hopes and dreams, to their education and careers, to their families and friends, to their health and well-being, and to another day of life in Indianapolis and the surrounding areas.</p><p>
We&rsquo;re here because you&rsquo;ve got somewhere you need to be, and you need an easy, reliable way to get there. So come on; get on and get going to wherever you want to go on IndyGo.</p><div><b>
INDYGO MISSION</b></div><div>
As the region's largest transit authority, we are duty-bound to set the bar for transparency, trust, and overall professionalism. Our mission is to connect our community to economic and cultural opportunities through safe, reliable, and accessible mobility experiences.</div><div><b><i>
Accountability</i></b><i>: </i>We are legally, ethically, and morally committed to utilizing all resources responsibly with integrity and transparency.</div><div><b><i>
Adaptability</i></b><i>: </i>We adapt to disruptions through technology, workforce, and ridership innovations so we can meet the evolving needs of our community.</div><div><b><i>
Workplace Culture</i></b><i>: </i>We offer an empowering workplace to meet the needs of our teammates and riders.</div><div><b><i>
Compassion</i></b><i>: </i>We promote, embrace and value all individuals, treating each other with dignity and respect.</div><div><b><i>
Communication</i></b><i>: </i>We value open and honest conversations with each other, our riders and the community.</div><div><b><i>
Excellence</i></b><i>:</i> We are proud of who we are and the work we do and will continue to exceed customer expectations.</div><div><b><i>
Responsibility:</i></b> We will be good stewards of our resources.</div><div><b><i>
Results: </i></b>We make things better today than they were yesterday.</div><div><b><i>
Safety</i></b><i>:</i> We ensure safe and secure environments.</div><div></div><div><b><br>
BENEFITS WE OFFER</b></div><div><ul><li>
Full-time positions with guaranteed 40 hours/week.</li><li>
Medical, dental, and vision (effective on the 1st of the month, 30 days after the start date).</li><li>
Free on-site wellness clinic for employees and their families.</li><li>
Retirement plan (401A and 457B).</li><li>
Tuition reimbursement.</li><li>
Free IndyGo transportation for employees and their families.</li><li>
Federal Loan Forgiveness Program</li></ul></div><div></div><div><b><br>
POSITION PURPOSE</b></div><div>
The Helpdesk Technician provides Tier 1 level support for Windows users on laptops and desktop computers during business hours (7:00 a.m. &ndash; 7:00 p.m., based on assigned schedule). This role will respond to technical requests and issues created using the ticketing system. This person is expected to work independently and handle various IndyGo Information technology (IT) issues. This is an opportunity for an entry-level or technical support person to learn and advance their career. IndyGo IT champions secondary education and applicable training for career and role success.</div><p></p><div><b><br>
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES</b></div><div>
To succeed in this role, an individual must satisfactorily perform the functions listed below. The company will provide reasonable accommodation to enable individuals with disabilities to perform these functions.</div><p></p><p><b><br>
ESSENTIAL FUNCTIONS</b></p><ul><li>
Provide end-user support (Help Desk function.)</li><li>
Manage and support remote employees and their related devices.</li><li>
Support and troubleshoot Microsoft products.</li><li>
Manage updates, patches, and configuration changes on hardware, Microsoft software, application transportation-based software, and others as assigned.</li><li>
Introduce, integrate, and configure new technologies into the existing environment</li><li>
Maintain and develop system documentation, policies, procedures, forms, instructions, etc.</li><li>
Assign and maintain the equipment asset tag system.</li><li>
Perform routine audits of systems and software.</li><li>
Install and update desktops, laptops, cellular devices, peripherals, networks, and related software.</li><li>
Troubleshoot all information technology issues, including software, hardware, and networking.</li><li>
Support administrative and operational staff consisting of on-site users, remote users, and users located at satellite facilities.</li><li>
Manage incidents and user requests through an established incident and request management system.</li></ul><div></div><div><b><br>
OTHER FUNCTIONS</b></div><ul><li>
Performs other duties as assigned.</li></ul><p></p><div><b><br>
SUPERVISORY RESPONSIBILITIES</b></div><ul><li>
None.</li></ul><div></div><div><b><br>
EDUCATION AND/OR EXPERIENCE</b></div><div>
To perform this job successfully, an individual must have the following education and/or experience</div><ul><li>
High school diploma or equivalent. An equivalent combination of education and experience may be considered.</li><li>
Two (2) years of related information technology support experience, or an equivalent combination of education, training, and experience</li><li>
Network+, A+, Security + certifications are a plus</li><li>
SharePoint administration experience is a plus</li><li>
Active Directory experience is a plus</li><li>
Office 365 application experience is a plus</li></ul><div></div><div><b><br>
KNOWLEDGE, SKILLS, AND ABILITIES</b></div><div>
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.</div><div><ul><li>
Ability to understand and categorize technical problems at Tier 1 and possibly Tier 2 level.</li></ul></div><ul><li>
Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information.</li><li>
Ability to interact appropriately with colleagues for different purposes in different contexts.</li><li>
Proficiency with computers, including proficiency with Microsoft Office, internet, information systems, computer security, and application support packages, including the ability to install, maintain, and repair computers and computer software and hardware.</li><li>
Ability to operate office equipment, including copiers, fax machines, and phones.</li><li>
Ability to manage multiple responsibilities and work in a deadline-oriented environment.</li><li>
Ability to work independently with work reviewed on a regular basis.</li><li>
Ability to interact with others, both in person and through phone, e-mail, and written correspondence.</li><li>
Must have excellent prioritization, responsiveness, and customer service skills.</li><li>
Bilingual candidates are encouraged to apply.</li><li>
Requires the ability to quickly adapt and adjust priorities in a fast-changing environment.</li><li>
Organized with the ability to perform focused work with close attention to detail.</li></ul><p></p><div><b><br>
PHYSICAL DEMANDS</b></div><div>
The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</div><ul><li>
Ability to remain stationary 50% of the time and to move intermittently throughout the workday, occasionally between departments or facilities.</li><li>
 Ability to identify and distinguish colors, judge distances, and spatial relationships</li><li>
Ability to transport heavy items weighing up to 30 lbs. through facility and to the work area regularly during the work shift.</li></ul><p></p><p><b><br>
IndyGo is an Equal Opportunity Employer.</b></p></div>

Help Desk Technician

Uniguest

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><b>Position Summary</b><br>
Uniguest's Tier II Tech Support Representative provide second-tier technical support for Uniguest customers via telephone, chat, and support portal. Tier 2 takes ownership of break/fix customer issues and represents a higher level of resolution skill and customer satisfaction for our business. In this remote position, you will contribute to the IP of Uniguest and support the mission of the company and the tech support group.<p><b><br>
Primary Responsibilities</b></p><ul><li>
Provide technical support for customers by troubleshooting a variety of applications and product lines.</li><li>
Assist Tier 1 agents by providing guidance, clarifying processes, and reinforcing best practices to improve first-call resolution rates.</li><li>
Encourage and promote the use of the Knowledge Base, identifying areas for improvement and training Tier 1s on effective usage.</li><li>
Take ownership of complex customer issues, ensuring timely resolution while minimizing unnecessary escalations.</li><li>
Work with customers and their IT teams to resolve long-duration issues effectively.</li><li>
Provide one-on-one coaching for Tier 1 agents to help them grow and develop.</li><li>
Help manage the Tier 2 case backlog by properly categorizing, prioritizing, and actively working cases.</li><li>
Ensure accurate and thorough documentation in the Uniguest case system.</li><li>
Complete assigned projects, including account organization, documentation, and process improvements.</li><li>
Escalate cases appropriately to higher Tier or Supervisor when necessary.</li><li>
Bring creative solutions and innovation to drive continuous improvement.</li><li>
Maintain a strong understanding of Uniguest procedures and policies, setting an example for coworkers.</li><li>
Performs other related duties as needed.</li></ul><p><b>
Experience &amp; Skills</b></p><ul><li>
Preferred: Candidates with or pursuing an associate&rsquo;s degree in an IT-related field; certifications such as A+, Network+, MCP, Linux, etc. are a plus.</li><li>
Passion for technology, customer service, and taking on increased responsibilities.</li><li>
Strong written and verbal communication skills to support both technical and non-technical users.</li><li>
Ability to work independently and collaboratively with a proactive, problem-solving mindset.</li><li>
Advanced soft skills with a focus on customer satisfaction and turning customers into promoters.</li><li>
Goal-oriented yet adaptable to shifting priorities and business needs.</li><li>
Passion for delivering top-tier customer support in a 24x7x365 environment.</li></ul><p><b>
Require Qualifications</b></p><ul><li>
Previous Tier 1 experience with proven performance and ability to handle escalations effectively.</li><li>
Strong troubleshooting skills in both software and hardware.</li><li>
Excellent customer service skills with a proactive and problem-solving mindset.</li><li>
Strong troubleshooting skills with software and hardware, including PCs, printers, wired/wireless networking, and peripherals.</li><li>
Familiarity with Windows OS, macOS and Linux.</li></ul><p><b><br>
About Uniguest</b><br>
Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more &ndash; all designed to deliver a consistent and safe experience to our clients&rsquo; customers.</p><p><i>
Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.</i></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br>
Sunday - Thursday<br>
10 am - 6:30 pm Central Time</div>

Technical Support Representative, Tier II

ALLO Communications

<div><p>At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
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We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
</p><p></p>We are looking for a Help Desk Technician to provide technical assistance to our clients. You will diagnose and troubleshoot software and hardware problems, act as a point of internal escalation for other Help Desk Techs and assist in identifying knowledge areas where further training may be needed for the Help Desk team.
<p>RESPONSIBILITIES:
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Resolve network issues, configure operating systems and use remote desktop connections to provide immediate support.
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Communicate with clients via email, chat, and phone.
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Provide timely and accurate solutions to customers&rsquo; technical problems and ensure prompt and accurate responses to increase client satisfaction.
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Prioritize tickets based on various factors including business impact, age of ticket, and scope of impact.
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Offer feedback and training to less experienced technicians on the team.
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Be a point of escalation for complex Tier 2 issues and work with the Sys Admin team to resolve.
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Participate and assist in the remediation of cybersecurity incidents.
</p><p>EDUCATION/EXPERIENCE:
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A degree or equivalent in a relevant field, like Computer Science, IT or Software Engineering. Microsoft or similar certification is a plus.
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MS-900: Microsoft 365 Fundamentals Certification
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Relevant job experience is described as: job experience with similar essential duties and/or in similar industry<br>
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SKILLS / KNOWLEDGE / ABILITIES:
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Strong analytical skills and ability to convey that information succinctly and clearly.
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Strong interpersonal, teamwork, conflict resolution, and negotiation skills.
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Strong time management, organizational, and prioritization capabilities.
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Excellent oral and written communications skills internally and customer-facing with a focus on training.
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Well-versed in communicating at both the technician as well as customer level.
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Ability to positively influence and collaborate with stakeholders in other organizations to accomplish objectives while maintaining relationships.
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Ability to remain approachable in a fast-paced environment.<br>
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REQUIREMENTS:
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Remain stationary for extended periods
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Ability to communicate information
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Ability to crouch and crawl
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Ability to bend, kneel, and stand
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Ability to operate a computer
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Ability to operate hand tools and equipment
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Possess/maintain a Valid Driver&rsquo;s License
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Travel requirement
</p><p></p><p>Ability to pass a Fingerprint Based Background Check
</p><p></p><p>People are our passion. At ALLO, we don&rsquo;t treat you like a number. You&rsquo;re a human being.<br>
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</p><p>Get ready to plug into the perks at ALLO:
</p><ul><li><p>Free internet? You bet. Plus, awesome discounts on other ALLO services.
</p></li><li><p>Retirement Plan: The fiber future isn&rsquo;t the only one we care about. We match your 401(k) savings up to 5%.
</p></li><li><p>Health and Wellness: Participate in quarterly wellness challenges, and we&rsquo;ll deposit extra cash into your checking or health savings accounts.
</p></li><li><p>Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
</p></li><li><p>Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
</p></li><li><p>Tuition Assistance: Have a thirst for knowledge? We like that, which is why we&rsquo;re proud to offer assistance with the cost of your tuition.
</p></li></ul><p></p><p>ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.
</p><p></p><p><b><i>Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.<br>
</i></b></p><p></p><p>Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com .
</p><p>ALLO is a Drug Free and Tobacco Free Workplace.</p></div>

Senior Help Desk Technician

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