tour agent

Pinnacle Travel and Tourism L.L.C

Full job descriptionWe are hiring a Travel Consultant with a passion for creating unforgettable travel experiences!Requirements:<ul><li>Minimum 2 year of experience in the travel industry</li><li>Strong knowledge of GDS systems, ticketing, and holiday packages</li><li>Excellent communication &amp; customer service skills</li><li>Ability to handle inquiries, bookings, and travel arrangements efficiently</li></ul>Responsibilities:<ul><li>Plan and customize travel itineraries</li><li>Provide guidance on destinations, travel requirements, and packages</li><li>Handle flight, hotel, and tour bookings</li><li>Ensure customer satisfaction and repeat business</li></ul>Apply Now: Join a fast-growing travel team and help people explore the world!Job Type: Full-timePay: AED3 ,000.00 - AED 4,000.00 per monthExperience:<ul><li>travel consultant: 2 year (Required)</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthExperience:<ul><li>Sales: 1 year (Required)</li><li>Holiday: 1 year (Required)</li></ul>Language:<ul><li>Tagalog (Required)</li></ul>

Travel Agent

MTS Globe

<div>Company: DESERT GATE TOURISM - QATAR

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions, and superior in-resort service levels.

Main Task and Responsibilities:

HOTEL REPRESENTATIVE
<div>1. Welcome Guests at the Airport: 
<ul><li>Meet and greet guests upon arrival, ensuring a warm and professional first impression.</li><li>Assist with luggage coordination and provide guests with an overview of their itinerary.</li><li>Escort guests to their transportation, ensuring a seamless transition from the airport to their hotel or excursion.</li></ul></div>
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2. Assist with Check-in: 
<ul><li>Liaise with hotel reception staff to facilitate smooth and expedited check-in for guests.</li><li>Ensure guests receive all necessary hotel and excursion information, including key cards, welcome packs, and itinerary details.</li><li>Address any immediate guest concerns, such as room preferences, special requests, or dietary needs.</li></ul></div>
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3. Handle Guest Questions and Queries Swiftly and Effectively: 
<ul><li>Act as the first point of contact for guest inquiries, providing accurate information on services, excursions, and local attractions.</li><li>Offer assistance with bookings, special arrangements, or additional requests.</li><li>Maintain a helpful and resourceful approach, ensuring guests feel valued and well-informed.</li></ul></div>
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4. Updating Reports on the CRM: 
<ul><li>Accurately input and update guest information, including arrivals, departures, and feedback, in the CRM system.</li><li>Maintain records of guest preferences, issues raised, and any special accommodations made.</li><li>Ensure real-time updates on guest activities, excursion bookings, and complaints for seamless coordination with the operations team.</li></ul></div>
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5. Handling Payment Collections for Excursions: 
<ul><li>Process payments for tours, activities, and excursions, ensuring accuracy and compliance with company policies.</li><li>Issue receipts and provide guests with booking confirmations.</li><li>Handle cash and card transactions securely, following financial and reconciliation procedures.</li></ul></div>
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6. Managing Any Complaints in a Constructive Manner: 
<ul><li>Listen to guest concerns with empathy and professionalism, ensuring prompt resolution.</li><li>Take appropriate action to address complaints, escalating unresolved issues to management if necessary.</li><li>Follow up with guests to ensure satisfaction and maintain a positive brand reputation.</li></ul></div>

TOUR GUIDE
<div>
1. Guiding Groups for Tours of QATAR Attractions: 
<ul><li>Lead groups on guided tours to key landmarks, attractions, and cultural sites in the QATAR.</li><li>Ensure all guests remain engaged, safe, and comfortable throughout the tour.</li><li>Manage group dynamics, ensuring smooth transitions between locations and adherence to schedules.</li></ul></div>
<div>
2. Providing Expert Local Knowledge: 
<ul><li>Deliver engaging and informative commentary on the history, culture, and significance of QATAR attractions.</li><li>Stay updated on new attractions, events, and tourism developments to provide the latest insights.</li><li>Answer guest questions accurately and confidently, adapting explanations to suit different audience interests and cultural backgrounds.</li></ul></div>
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3. Ensuring Safety and Compliance During Tours: 
<ul><li>Monitor guest safety and provide clear instructions regarding local laws, customs, and site-specific regulations.</li><li>Handle emergency situations calmly and efficiently, following company safety protocols.</li><li>Conduct risk assessments for tours and ensure all activities comply with safety guidelines.</li></ul></div>
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4. Creating a Memorable Experience for Guests: 
<ul><li>Engage with guests in a friendly and professional manner, making the tour experience enjoyable and interactive.</li><li>Incorporate storytelling and fun facts to enhance guest interest and understanding.</li><li>Offer personalized recommendations for additional experiences based on guest preferences.</li></ul></div>
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5. Supporting Sales and Promotions: 
<ul><li>Promote optional excursions, packages, and upgrades to enhance guest experiences.</li><li>Encourage guests to provide feedback, reviews, and referrals to improve service offerings.</li><li>Collaborate with sales and marketing teams to share insights on guest preferences and trending activities.</li></ul></div>
<div>
6. Coordinating with Drivers and Vendors: 
<ul><li>Work closely with transport providers to ensure timely pickups, drop-offs, and smooth logistics.</li><li>Liaise with attraction operators, restaurant partners, and other vendors to ensure seamless service delivery.</li><li>Resolve any scheduling or operational issues that may arise during tours.</li></ul></div></div>
 
<div>EDUCATION &amp; PROFESSIONAL QUALIFICATION
<ul><li>High school diploma or equivalent; additional training in tourism or hospitality is a plus.</li><li>Valid QATAR Tour Guide License would be an advantage</li><li>Valid QATAR driving license (or an international driving license that can be converted to a QATAR driving license under the RTA scheme)</li></ul>

EXPERIENCE &amp; SKILLS
<div>- Industry Experience - experience in customer service roles in the tourism and hospitality sectors. Experience of guiding tours and groups is preferred but not essential 
- Communication - excellent verbal and written communication skills with a focus on excellent customer service.
 
<ul><li>Languages: Fluent in English &amp; Romanian with excellent verbal and written communication.</li></ul>
- Problem-Solving Skills - demonstrated experience of resolving customer queries and handling conflicts and complaints in a constructive manner. 
<ul><li>Specialist Knowledge &ndash; an in-depth knowledge of the QATAR tourist attractions and products is preferred but not essential</li><li>Sales &ndash; sales focus</li><li>Efficient in handling payments, updating CRM reports, and ensuring seamless check-in processes.</li></ul></div></div>

Hotel Representative and Tour Guide - Romanian Market - Qatar

BLU FLY HOLIDAYS

This is a full-time on-site role for a Female Arabic speaking Travel agent, located in Dubai, United Arab Emirates. The Travel agent will engage directly with clients to understand their travel needs, interests, and budgets, and convert these into custom travel plans. Responsibilities include prospecting and qualifying leads, conducting sales presentations, negotiating prices, and closing sales. The role also involves maintaining strong relationships with clients for repeat business and ensuring exceptional customer satisfaction. Qualifications<ul><li>Arabic speaking is a must.</li><li>Female .</li><li>1 year sales experience</li><li>Sales and Customer Relationship Management skills</li><li>Excellent communication and presentation skills</li><li>Negotiation and closing skills</li><li>Proficiency with CRM software and sales tools</li><li>Strong organizational and multitasking abilities</li><li>Ability to work independently and as part of a team</li><li>Knowledge of travel and tourism industry is a plus</li><li>Bachelor's degree in Business, Marketing, or related field</li></ul>Job Type: Full-timePay: AED3,999.00 - AED4,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Are you Female </li></ul>Experience:<ul><li>travel sales industry: 1 year (Required)</li></ul>Language:<ul><li>arabic (Required)</li></ul>

AlgoRepublic Private limited

<ul><li>Key Responsibilities:</li><li>Provide professional advice on travel destinations, transportation, accommodation, and tour packages.</li><li>Book flights, hotels, transport, and activities for clients.</li><li>Handle inbound and outbound travel inquiries via phone, email, and in person.</li><li>Build and maintain long-term client relationships by offering personalized travel solutions.</li><li>Stay updated with travel trends, visa requirements, promotions, and industry regulations.</li><li>Process payments, issue tickets, and manage reservations through travel booking systems.</li><li>Resolve customer complaints and ensure a smooth travel experience.</li><li>Achieve monthly sales and booking targets.</li></ul>Requirements:<ul><li>Gender: Female</li><li>Education: Bachelor&rsquo;s degree (minimum).</li><li>Experience: 1&ndash;2 years of proven sales experience (travel/related industry preferred).</li><li>Strong communication, presentation, and negotiation skills.</li><li>Fluency in English will be a plus.</li><li>Target-driven, proactive, and confident personality.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Travel &amp; Study Abroad Services: 1 year (Required)</li></ul>Location:<ul><li>Lahore Johar Town (Required)</li></ul>Work Location: In person

Sales Agents - Travel and Tourism

Lya Electro General Trading LLC

We are seeking a detail-oriented and customer-focused Home Vacation Agent to manage bookings, inquiries, and customer service for vacation rental properties. The ideal candidate will have excellent communication skills, strong sales instincts, and the ability to provide outstanding service to travelers and property owners alike.Key Responsibilities:<ul><li>Manage vacation rental listings across platforms such as Airbnb, Booking.com, Vrbo, etc.</li><li>Respond promptly to guest inquiries and booking requests via email, phone, and messaging platforms.</li><li>Coordinate check-in/check-out procedures with guests and property management teams.</li><li>Ensure property availability is accurately updated on booking platforms.</li><li>Handle booking modifications, cancellations, and payment processing.</li><li>Resolve guest complaints or issues efficiently and professionally.</li><li>Communicate with property owners to relay guest feedback and property needs.</li><li>Maintain accurate records of bookings, customer interactions, and payments.</li></ul>Qualifications &amp; Skills:<ul><li>Minimum 5 years&rsquo; experience as home vacation agent.</li><li>Proven experience in customer service, hospitality, or travel agency is preferred.</li><li>Familiarity with vacation rental platforms (e.g., Airbnb, Vrbo, Expedia) is a plus.</li><li>Strong verbal and written communication skills.</li><li>Excellent problem-solving and multitasking abilities.</li><li>High level of attention to detail and organizational skills.</li><li>Ability to work independently and handle flexible schedules (including weekends or holidays).</li><li>Proficient with booking software, email, and office tools (MS Office, Google Workspace).</li></ul>Job Type: Full-timeExperience:<ul><li>home vacation agent: 5 years (Required)</li></ul>

Home Vacation Agent

RTC-1 Employment Services

The Role
 Position Title: Reservation Agent – Travel and Tourism (4 Vacancies) Employment Type: Full Time Salary: up to 5K AED all-inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A Dubai-based travel company with 20+ years of experience delivering exceptional holiday experiences worldwide. Job Description: -Handle reservations for flights, hotels, tours, and holiday packages accurately and efficiently using travel booking platforms/software -Provide exceptional service to clients via phone, email, and chat; resolve inquiries, issues, and special requests promptly and professionally. -Ensure all bookings comply with airline, hotel, and regulatory requirements; prepare itineraries, tickets, and travel documents accurately. -Coordinate with sales, operations, and suppliers to confirm bookings, update availability, and provide management with booking trends and client feedback.
 
Requirements
 <ul>
<li>Open to Tagalog speakers, 32 years and below -Minimum 2–3 years of experience as a reservation agent or in travel and tourism customer service. -Excellent verbal and written communication skills, with the ability to interact professionally with clients and suppliers. -Proficient in travel booking systems, MS Office, strong organizational, problem-solving, and multitasking abilities, with attention to detail and a client-focused mindset.</li>
</ul>
About the company
 RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

Reservation Agent – Travel and Tourism

OceanAir

<div>
 
 
 Key Responsibilities:
 
 
 
 
 
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 <li>
 
 Dealing with Suppliers, Tour Leaders &amp; Guides.
 
 </li>
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 Ready for re-locating and traveling to meet suppliers, check quality and connect the office operations team with the ground operations.
 
 </li>
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 Interacting with them via various channels phone, chat, email, etc
 
 </li>
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 Providing the best freelance tour guides who are the leaders in the market.
 
 </li>
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 Managing last-minute bookings at different times.
 
 </li>
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 Having experience in daily tours, multi-day tours &amp; full packages.
 
 </li>
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 Collecting daily feedback for the ongoing tours &amp; packages.
 
 </li>
 <li>
 
 Maintaining the tour quality with Suppliers, Guides &amp; Leaders.
 
 </li>
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 Managing and focusing on better relations with the suppliers.
 
 </li>
 <li>
 
 Respecting the company rules and regulations.
 
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 Fast learning and flexibility to deal with other departments.
 
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 Answering all queries from the Sales &amp; Guest Relations Team.
 
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 Participating in planning and launching different products.
 
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 Evaluating suppliers, tour guides and issuing appropriate feedback forms.
 
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 Communicating with customers before the tour to update pick-up timings and tour details.
 
 </li>
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 Staying connected with the customers during the tour, collecting feedback and comments related to it.
 
 </li>
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 Making follow-up calls to the customers, checking for their satisfaction, and requesting them to write a review about their experience with us.
 
 </li>
 <li>
 
 Analyzing and resolving customer complaints, ensuring excellent service standards.
 
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 
 Bachelor's Degree in Tourism, Hospitality, or a related field.
 
 </li>
 <li>
 
 Fluency in English is essential, with proficiency in additional languages relevant to the market considered an advantage.
 
 </li>
 <li>
 
 Demonstrated ability to manage multiple tasks concurrently, including handling bookings and coordinating with service providers such as transportation companies, suppliers, and tour guides.
 
 </li>
 <li>
 
 Excellent time management skills to ensure smooth and timely execution of operations.
 
 </li>
 <li>
 
 Strong verbal and written communication skills to effectively engage with clients, travel partners, and team members.
 
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 Familiarity with travel booking platforms for tours and meet &amp; assist services is required.
 
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 Capacity to think quickly and implement practical solutions for last-minute changes, cancellations, or unexpected travel issues such as delays or overbookings.
 
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 Skilled in resolving customer complaints and conflicts professionally and efficiently.
 
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 High level of accuracy in processing bookings, handling payments, and maintaining travel itineraries to ensure error-free operations.
 
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 A minimum of 3 years of proven experience as an Operations Agent in the tourism industry.
 
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 Ability to upsell additional services and negotiate favorable deals with service providers to enhance both customer satisfaction and profitability.
 
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 Proficiency in Microsoft Office, particularly Excel.
 
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 </ul>
 
 
 
</div>

Operations Agent

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