tow truck dispatcher

Guardian Fleet Services

<div>
 
 Dispatcher/Customer Service $1,500 Sign on Bonus
 
 
 
 We are looking for a professional and reliable dispatcher to join our team and act as the company&rsquo;s first point of contact for emergency and non-emergency calls. In this position you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing tow truck drivers.
 
 
 
 Essential Duties
 
 
 
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 Provide customer service excellence with each and every call.
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 Politely answer emergency and non-emergency calls and document important information.
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 Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
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 Operate and manage a multi-line telephone console system.
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 Direct tow truck drivers to appropriate locations according to predetermined schedules, ETAs, customer requests or immediate needs and supervise the routes by GPS when needed.
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 Prioritize and organize calls according to urgency.
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 Providing customers with pricing information and respond to any queries they may have.
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 Maintain records and Process customer payments.
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 Maintaining records pertaining to work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information organized and easily accessible for supervisor.
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 Other duties as assigned.
 
 
 
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 Qualifications, Education, Experience
 
 
 
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 High School Diploma or Equivalent
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 Excellent communication and interpersonal skills.
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 Ability to answer multiple phone calls in a busy setting.
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 Ability to have a professional demeaner and phone etiquette.
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 Ability to address problems and requests by transmitting information or providing solutions to the team.
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 Ability to read and write in English.
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 Bilingual is a plus
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 Accurate data entry.
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 Computer literate.
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 Knowledge of Tow book software a plus!
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 Ability to work Days, Nights and Weekends
 
 
 
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 </ul>
 
 Physical Requirements
 
 
 
 Ability to clearly communicate both orally and in writing on a telephone and on a computer for extended periods. Routinely requires sitting at a desk and viewing a display screen for extended periods. Ability to access, input, and retrieve information from a computer or other electronic device. Routinely requires moderate (up to 40 pounds) lifting and carrying. Routinely requires walking, standing, sitting, kneeling, stooping, reaching up, twisting, and bending. Good hearing and vision required.
 
 
 
 Benefits Offered:
 
 
 
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 Two medical plans
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 Two dental plans
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 Vision
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 Employer paid Life and AD&amp;D
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 Voluntary Insurance plans
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 401(k) Plan
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 Short Term Disability
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 Long Term Disability
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 Holiday Pay
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 PTO
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 Employee Assistance Program
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 Sign on Bonus
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 Employee Referral Bonus
 
 
 
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 </ul>
 
 EEOC Policy Statement
 
 - Guardian Fleet Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications.
 
 
 We encourage all qualified applicants to apply. www.guardianfleetservice.com
</div>

Dispatcher

MILSTEAD AUTOMOTIVE

Job Overview We are seeking a dynamic and detail-oriented Towing Dispatcher to join our transportation operations team. In this vital role, you will coordinate towing and roadside assistance services efficiently, ensuring quick response times and excellent customer service. Your expertise in transportation management systems, GPS technology, and logistics will drive smooth dispatch operations, support fleet management, and enhance overall service delivery. This position offers an exciting opportunity to be at the heart of our transportation network, ensuring that vehicles are serviced promptly and efficiently while maintaining clear communication with drivers, customers, and service providers.Responsibilities<ul><li>Receive incoming calls via multi-line phone systems, providing professional phone etiquette and clear communication to customers and team members.</li><li>Utilize GPS, GIS (Geographic Information Systems), and transportation management systems such as Oracle Transportation Management and SyteLine to determine the most efficient dispatch routes.</li><li>Coordinate towing services by assigning appropriate tow trucks or roadside assistance units based on location, vehicle type, and urgency.</li><li>Maintain accurate data entry in transportation management software, including shipping &amp; receiving logs, freight details, and dispatch records.</li><li>Communicate effectively with drivers using transportation planning tools and provide real-time updates on job assignments.</li><li>Conduct analysis of dispatch operations to identify areas for process improvement in logistics and supply chain workflows.</li></ul>Qualifications<ul><li>Proven experience in dispatching within transportation or logistics environments, with familiarity using GPS, GIS, and transportation management systems such as Oracle Transportation Management or SyteLine.</li><li>Strong analysis skills with the ability to interpret data from freight tracking systems and optimize routing strategies.</li><li>Excellent communication skills with a professional phone etiquette; capable of managing multi-line phone systems confidently.</li><li>Proficiency in data entry tasks related to shipping &amp; receiving logs, freight documentation, and fleet records.</li><li>Ability to handle high-pressure situations calmly while coordinating multiple tasks efficiently.</li><li>Basic typing skills for quick data entry; familiarity with 3PL (third-party logistics) operations is a plus. Join us as a Towing Dispatcher where your proactive approach and logistical expertise will keep our transportation network running smoothly!</li></ul>Pay: $16.00 - $19.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Towing Dispatcher

Tic Toc Tow LLC

```Job Summary``` We are seeking a reliable and detail-oriented Dispatcher to join our team. As a Dispatcher, you will play a crucial role in coordinating the transportation of vehicles in a cost efficient manner.```Duties``` - Coordinate and schedule shipments, ensuring efficient use of resources - Communicate with drivers, providing them with necessary information and instructions - Monitor shipments in real-time using GPS and tracking systems - Resolve any issues or delays that may arise during transportation - Maintain accurate records of all dispatching activities - Collaborate with other departments to ensure seamless coordination of operations - Assist in fleet management, including vehicle maintenance and inspections```Requirements``` - Previous experience as a Dispatcher or in a similar role preferred - Knowledge of Maps - Bilingual a plus - Proficiency in using GPS and tracking systems - Strong organizational and multitasking skills - Excellent communication abilities, both verbal and written - Ability to work in a fast-paced environment and handle high-stress situations calmly - Basic computer skills, including the ability to type accurately and efficientlyApply today!Job Types: Full-time, Part-timePay: From $20.00 per hourWork Location: In person

Dispatcher for Towing Company

World Truck Towing & Recovery, Inc.

<div><div><div>Hiring Immediately!
Towing Dispatcher
<ul><li>Job pay based on experience</li></ul>
Our ideal candidate is detail oriented and has a background in towing (trucking/transportation) dispatching.
We are looking for an experienced dispatcher to join our Team, all shifts available including weekend.
Responsibilities include answering phones, entering calls into dispatch system, dispatching drivers, updating customers, and collecting payments.
Skills
<ul><li>Data entry skills</li></ul>
<ul><li>Experience with proprietary software</li></ul>
<ul><li>Proficiency in English and in MS Office</li></ul>
<ul><li>Customer service orientation and negotiation skills</li></ul>
<ul><li>Ability to utilize multi line phone system</li></ul>
<ul><li>Multi-tasking in a fast paced environment</li></ul>
Job Type: Full-time
Pay: Based on Experience, up to $18.00/hr
Benefits: Health insurance, Wellness Plan
Supplemental Insurance: Disability, Accident, Critical Illness
Job Type: Full-time
</div></div><div>Expected hours: 36 per week</div></div>

Customer Service/Dispatcher - Towing ALL SHIFTS (3 years experience required)

Denny's Towing

Hiring ImmediatelyDispatcherDenny's Towing in Fort Worth Texas is looking for experienced towing dispatchers for our 4:00pm to Midnight shift.We are looking for dispatchers with excellent customer service that have experience with towing dispatch and vehicle storage facility requirements.We are currently looking for dispatchers that have a current TDLR VSF Employee License or are able to obtain it with clean background.Starting at $16 up to $20 an hour based off of experience.Requirements:<ul><li>Qualified candidates should be familiar with all aspects of towing dispatch including light, medium, and heavy duty towing, as well as dispatching police &amp; private property tows.</li><li>Must be familiar with TDLR rules and regulations.</li><li>Must be experienced with TDLR VSF laws and hold current TDLR VSF License.</li><li>Must be familiar with the Dallas Fort Worth area Map and GPS to dispatch efficiently.</li><li>Must be able to answer multiple phones and be able to handle multiple lines at the same time independently.</li><li>Must be able to correctly enter data into computerized dispatch system.</li><li>Must be able to pass background check and drug screen.</li><li>Must have reliable transportation to and from work.</li><li>Must be able to be on time and stay on task while unsupervised.</li><li>Must be honest, dependable, and trustworthy.</li><li>Must be friendly, polite, and have a great attitude towards helping people.</li></ul>Why work with us?Work with an established company that has been around Dallas Fort Worth since 1978 and is one of the best towing companies in the area to work for.Family owned and operated for over 40 years with a focus on customer service and the continued success of our employees.Join Our Team! We take care of our dispatchers and value the hard work they do everyday!Job Type: Full-timePay: $16.00 - $20.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Towing Dispatch: 1 year (Required)</li><li>VSF / Impound: 1 year (Preferred)</li></ul>License/Certification:<ul><li>TDLR VSF License (Required)</li></ul>Work Location: In person

Riddle's 24hr. Towing

We are in search of a someone motivated and willing to grow with a rapidly growing company. This position consists of dispatching towing and roadside assistance service calls. As the #1 towing company voted by the community we have a full operations dispatch center working closely with 8 law enforcement agencies to ensure the best possible service to the community. Experience isn't required we will train the right, motivated individual!!Training<ul><li>Training will be conducted during 1st shift.</li><li>Training depends on the individual regarding how many weeks it will take to operate on his or her own.</li><li>The dispatcher will be required to provide dispatch services and needs to all companies we currently own and operate.</li><li>After training this will be an evening shift.</li></ul>A few things we require:<ul><li>. Clean criminal history</li><li>. Clean Drug and alcohol screening</li><li>. Computer Experience</li><li>. Ability to interact with customers over the phone</li><li>. Problem solving skills needed</li><li>. Ability to operate in high stress situations</li><li>. Individual must handle criticism well</li><li>. Changes are fluent at all times, must be able to accept change</li><li>. Multitasking</li><li>. Dependable, be on duty when expected.</li></ul>Pay<ul><li>Pay depends on experience, no experience pay will start at $26,000 per year.</li><li>Paid week of vacation after 1 year employment.</li></ul>Job Type: Full-timePay: From $13.58 per hourBenefits:<ul><li>Paid time off</li></ul>Work Location: In person

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