towing dispatcher

Towing Dispatcher

MILSTEAD AUTOMOTIVE

<p><b>Job Overview</b><br/>We are seeking a dynamic and detail-oriented Towing Dispatcher to join our transportation operations team. In this vital role, you will coordinate towing and roadside assistance services efficiently, ensuring quick response times and excellent customer service. Your expertise in transportation management systems, GPS technology, and logistics will drive smooth dispatch operations, support fleet management, and enhance overall service delivery. This position offers an exciting opportunity to be at the heart of our transportation network, ensuring that vehicles are serviced promptly and efficiently while maintaining clear communication with drivers, customers, and service providers.</p><p><b>Responsibilities</b></p><ul><li>Receive incoming calls via multi-line phone systems, providing professional phone etiquette and clear communication to customers and team members.</li><li>Utilize GPS, GIS (Geographic Information Systems), and transportation management systems such as Oracle Transportation Management and SyteLine to determine the most efficient dispatch routes.</li><li>Coordinate towing services by assigning appropriate tow trucks or roadside assistance units based on location, vehicle type, and urgency.</li><li>Maintain accurate data entry in transportation management software, including shipping &amp; receiving logs, freight details, and dispatch records.</li><li>Communicate effectively with drivers using transportation planning tools and provide real-time updates on job assignments.</li><li>Conduct analysis of dispatch operations to identify areas for process improvement in logistics and supply chain workflows.</li></ul><p><b>Qualifications</b></p><ul><li>Proven experience in dispatching within transportation or logistics environments, with familiarity using GPS, GIS, and transportation management systems such as Oracle Transportation Management or SyteLine.</li><li>Strong analysis skills with the ability to interpret data from freight tracking systems and optimize routing strategies.</li><li>Excellent communication skills with a professional phone etiquette; capable of managing multi-line phone systems confidently.</li><li>Proficiency in data entry tasks related to shipping &amp; receiving logs, freight documentation, and fleet records.</li><li>Ability to handle high-pressure situations calmly while coordinating multiple tasks efficiently.</li><li>Basic typing skills for quick data entry; familiarity with 3PL (third-party logistics) operations is a plus. Join us as a Towing Dispatcher where your proactive approach and logistical expertise will keep our transportation network running smoothly!</li></ul><p>Pay: $16.00 - $19.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Riddle's 24hr. Towing

<p>We are in search of a someone motivated and willing to grow with a rapidly growing company. This position consists of dispatching towing and roadside assistance service calls. As the #1 towing company voted by the community we have a full operations dispatch center working closely with 8 law enforcement agencies to ensure the best possible service to the community. Experience isn't required we will train the right, motivated individual!!</p><p><b>Training</b></p><ul><li>Training will be conducted during 1st shift.</li><li>Training depends on the individual regarding how many weeks it will take to operate on his or her own.</li><li>The dispatcher will be required to provide dispatch services and needs to all companies we currently own and operate.</li><li>After training this will be an evening shift.</li></ul><p><b>A few things we require:</b></p><ul><li>. Clean criminal history</li><li>. Clean Drug and alcohol screening</li><li>. Computer Experience</li><li>. Ability to interact with customers over the phone</li><li>. Problem solving skills needed</li><li>. Ability to operate in high stress situations</li><li>. Individual must handle criticism well</li><li>. Changes are fluent at all times, must be able to accept change</li><li>. Multitasking</li><li>. Dependable, be on duty when expected.</li></ul><p><b>Pay</b></p><ul><li>Pay depends on experience, no experience pay will start at $26,000 per year.</li><li>Paid week of vacation after 1 year employment.</li></ul><p>Job Type: Full-time</p><p>Pay: From $13.58 per hour</p><p>Benefits:</p><ul><li>Paid time off</li></ul><p>Work Location: In person</p>

Towing & Recovery

<p><b>Job Overview</b><br/>We are seeking a highly organized and detail-oriented Towing &amp; Recovery Dispatcher to coordinate and manage towing operations efficiently. This role involves scheduling recovery services, communicating with drivers and clients, and utilizing various transportation management systems to ensure timely and effective service delivery. The ideal candidate will possess strong communication skills, proficiency in data entry, and familiarity with logistics and fleet management tools. This position offers an opportunity to work in a fast-paced environment dedicated to providing exceptional recovery services.</p><p><b>Responsibilities</b></p><ul><li>Coordinate towing and recovery operations by dispatching drivers using multi-line phone systems and transportation management software such as Oracle Transportation Management and SyteLine.</li><li>Utilize GIS, GPS, and transportation planning tools to optimize routes and ensure efficient service delivery.</li><li>Maintain clear communication with clients, drivers, and internal teams through phone etiquette and professional communication skills.</li><li>Manage data entry related to dispatch activities, vehicle status, and service records accurately within AS400 and other relevant systems.</li><li>Monitor fleet management systems to track vehicle locations, status updates, and maintenance schedules.</li><li>Assist with shipping &amp; receiving documentation when necessary, ensuring compliance with company policies.</li><li>Analyze operational data to identify opportunities for process improvements within logistics and supply chain workflows.</li><li>Handle inquiries related to freight, 3PL services, and transportation scheduling promptly and professionally.</li></ul><p><b>Requirements</b></p><ul><li>Proven experience with dispatching in transportation or logistics environments.</li><li>Familiarity with transportation management systems such as Oracle Transportation Management, SyteLine, or similar platforms.</li><li>Strong analysis skills for route optimization, fleet utilization, and operational efficiency.</li><li>Proficiency in data entry, typing skills, and multi-line phone systems.</li><li>Knowledge of GIS, GPS technology, supply chain processes, transportation planning, freight management, shipping &amp; receiving procedures, and fleet management systems like AS400.</li><li>Excellent communication skills with the ability to handle phone etiquette professionally under pressure.</li><li>Ability to work in a fast-paced environment while maintaining attention to detail.</li><li>Strong organizational skills with the ability to prioritize tasks effectively. This role is essential for ensuring smooth towing operations through effective dispatching and coordination of recovery services while leveraging advanced transportation management tools.</li></ul><p>Job Type: Full-time</p><p>Pay: $15.00 - $19.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Towing & Recovery Dispatcher

Triple seven towing LLC

<p><b>Job Summary</b><br/>We are seeking a proactive and detail-oriented Towing Dispatcher to coordinate and manage towing operations efficiently. In this vital role, you will serve as the communication hub between drivers, customers, and service providers, ensuring timely response to roadside assistance requests and dispatching tow trucks with precision. Your expertise in transportation management systems, GPS technology, and logistics will drive smooth operations, enhance customer satisfaction, and support the overall safety of our fleet. This position offers an exciting opportunity to be at the forefront of roadside assistance services, making a tangible difference every day.</p><p><b>Responsibilities</b></p><ul><li>Receive and prioritize incoming towing requests via multi-line phone systems and digital platforms, ensuring prompt attention to urgent situations.</li><li>Dispatch tow trucks efficiently using transportation management systems (TMS), GPS tracking, and GIS tools to optimize routes and reduce response times.</li><li>Coordinate with drivers, customers, and third-party logistics (3PL) providers to confirm pickup locations, delivery details, and special instructions.</li><li>Maintain accurate data entry within systems such as towbook for all dispatch activities.</li><li>Monitor fleet management systems to track vehicle locations using GPS and GIS technologies, adjusting plans as needed for traffic or operational changes.</li><li>Communicate clearly with drivers regarding job details, safety protocols, and customer expectations while demonstrating excellent phone etiquette and communication skills.</li><li>Prepare detailed shift reports, incident logs, and delivery documentation to ensure compliance with company policies and regulatory standards.</li></ul><p><b>Requirements</b></p><ul><li>Proven experience in dispatching within transportation management or logistics environments; familiarity with freight operations is a plus.</li><li>Strong analysis skills to interpret GPS data, GIS maps, and transportation planning tools for efficient routing.</li><li>Proficiency in transportation management systems such as towbook.</li><li>Knowledge of fleet management practices including shipping &amp; receiving procedures and 3PL coordination.</li><li>Excellent communication skills paired with professional phone etiquette to handle customer inquiries effectively.</li><li>Ability to perform data entry accurately while managing multi-line phone systems under pressure.</li><li>Familiarity with supply chain processes, logistics principles, and transportation planning strategies. Join us as a Towing Dispatcher and become an essential part of a dynamic team committed to delivering swift roadside assistance while utilizing cutting-edge technology! Your expertise will help keep our fleet moving safely and efficiently&mdash;making a real impact every day!</li></ul><p>Pay: From $16.00 per hour</p><p>Work Location: In person</p>

Dispatcher

Carters Towing & Recovery

<p><b>Overview</b><br/>We are seeking an experienced Dispatcher to join our family owned and operated Towing Company. In this role, you will coordinate drivers, manage scheduling calls, and ensure seamless communication between drivers and customers. This position offers an exciting opportunity to contribute to a fast-paced environment where your analysis skills and technical expertise will drive operational success.</p><p><b>Duties</b></p><ul><li>Coordinate and dispatch drivers using Towing management systems such as Towbooks.</li><li>Utilize GPS and tools to monitor vehicle locations, optimize routes, and ensure timely deliveries.</li><li>Communicate effectively with drivers and customers via multi-line phone systems while maintaining professional phone etiquette.</li><li>Enter data accurately into spreadsheets in programs such as Numbers or Excel.</li><li>Maintain detailed records of dispatch activities.</li></ul><p><b>Requirements</b></p><ul><li>Proven experience in dispatching within a towing or transportation environment.</li><li>Strong knowledge of Towing management systems such as Towbooks.</li><li>Familiarity with GPS technology and transportation planning software.</li><li>Excellent communication skills with the ability to handle multiple calls efficiently using multi-line phone systems.</li><li>Demonstrated analysis skills for route optimization, vehicle tracking, and problem resolution.</li><li>Proficiency in data entry with high accuracy in systems like Numbers or excel.</li><li>Ability to work under pressure in a fast-paced environment while maintaining professionalism and attention to detail.</li><li>MUST HAVE CLEAN CRIMINAL HISTORY. We are contracted with the government so you must pass a background check to be employed with us.</li><li>Must have reliable transportation.</li><li>Hours will vary.</li></ul><p>Pay: $14.00 - $18.00 per hour</p><p>Work Location: In person</p>

motorcity

<div><div><div><b>Benefits:</b></div>
<ul><li>Health insurance</li>
</ul></div><div><div>About Us:<br>
</div><div>Metro Sales and Service, Inc. is a leading towing service provider offering emergency roadside assistance to drivers in need. We pride ourselves on our quick response times and exceptional customer service. We're looking to expand our team with a dedicated Dispatcher who will play a crucial role in coordinating our towing services.<br>
</div><div>Job Summary:<br>
</div><div>As a Dispatcher, you will be the vital link between our customers in need of assistance and our towing team. Your primary responsibility will be to manage incoming calls and efficiently dispatch our towing vehicles to various locations, ensuring timely and effective service. You will work closely with drivers, managing their schedules and prioritizing calls based on urgency.<br>
</div><div>Key Responsibilities:<br>
</div><ul><li>Answer incoming calls from customers requesting towing and roadside assistance services.</li>
<li>Gather essential information from customers, including location, type of service needed, and any relevant details.</li>
<li>Dispatch towing vehicles promptly and efficiently, ensuring the appropriate resources are allocated based on urgency and location.</li>
<li>Maintain clear communication with drivers, providing updates on assignments and handling any issues that arise during service.</li>
<li>Utilize dispatch software to track vehicles, manage schedules, and update job status in real time.</li>
<li>Prioritize jobs based on urgency and proximity, ensuring customer needs are met promptly.</li>
<li>Provide exceptional customer service, addressing customer concerns and inquiries in a professional manner.</li>
<li>Collaborate with management to optimize operations and improve service delivery.</li>
<li>Assist with inventory management and ensure vehicles are well-maintained and equipped for service.</li>
<li>Support team members as needed and contribute to a positive work environment.</li>
<li>Decline call rate below 1 %.</li>
<li>Process credit card transactions with clients.</li>
</ul><div>Daily Job Responsibilities:<br>
</div><ul><li>Ensure drivers are doing the following when it comes to dispatching calls:</li>
<li>Copy</li>
<li>Super 7 completed</li>
<li>Enroute</li>
<li>On-location</li>
<li>In-Tow</li>
<li>Arrived at Destination</li>
<li>Completed Tow</li>
<li>Clear</li>
<li>If the call is gone hold as a second call. The customer needs to be called so they do not cancel the call. Remember to not wait for the driver to clear up before we send the second call.</li>
<li>Never allow more than two calls on a driver. This will show long ETA&rsquo;s to the customers, which will result in cancellations.</li>
<li>Scheduled calls must be called and verified to ensure the appointment is valid. After verification is complete, mark the call as on location.</li>
<li>Drivers are not allowed to dictate which area they will work in during a shift. They will work in the assigned area we send them to during a work shift.</li>
<li>Calls in our assigned area cannot be declined unless management has granted and documented permission.</li>
<li>Dispatch needs to monitor navigation and tell drivers their next call, not wait for a driver to give an all-clear. Remember, we must switch appointments from scheduled to dispatched so the driver can receive the call.</li>
<li>On your daily sheet, write down your hours worked and over mileage paperwork. This information needs to be accurate and documented (name, date, and shift schd).</li>
<li>Document any issues with calls in the WO feed notes and in the TowBook notes section.</li>
</ul><div>Qualifications:<br>
</div><ul><li>High school diploma or GED; additional education or training in logistics or dispatching is a plus.</li>
<li>Previous experience in dispatching, customer service, or a related field preferred.</li>
<li>Strong communication skills, both verbal and written, with the ability to remain calm under pressure.</li>
<li>Excellent organizational and multitasking skills, with a keen attention to detail.</li>
<li>Ability to work flexible hours, including nights, weekends, and holidays as needed.</li>
<li>Proficient in using dispatch software and technology; familiarity with GPS systems is an advantage.</li>
<li>Knowledge of local roadways, routes, and traffic patterns helps improve response times.</li></ul></div></div>

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