traffic or system dispatcher

Gulf Winds International Inc

<div>Ongoing Opportunities &ndash; Dispatchers
We are continuously looking to connect with strong Dispatchers across our markets. While an immediate opening may not be available in every location, dispatch is a critical function in our operation, and we regularly add talent as we grow.
This role is best suited for individuals who thrive in fast-moving environments and take ownership of outcomes. If you are someone who manages complexity, stays action oriented, and drives results, we would welcome the opportunity to connect.
**Only candidates living in the GWI Market areas will be considered**
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Job Title: Dispatcher
Department: Operations
Location: All Terminals - Houston, DFW, Memphis, Mobile, Savannah, Charleston, Norfolk, Baltimore
Reports To: Terminal Manager
Position Type: Full-time
Company Overview
Gulf Winds International, Inc. is a leading provider of drayage, transloading, and storage, serving importers and exporters globally. The Company prides itself on innovation, people, and purpose, redefining expectations for intermodal trucking. With a robust presence at major ports, including Houston, Dallas, Mobile, Memphis, Savannah, Charleston, Norfolk, Baltimore, and Chicago, Gulf Winds is dedicated to delivering top-notch services through continuous investment in technology and infrastructure. Ownership: The company is backed by The Sterling Group, a Houston-based private equity firm. Since 1982, The Sterling Group has partnered with management teams to grow and build winning businesses in the industrial sector. Over 75% of Sterling&rsquo;s past partnerships have been with family businesses and corporate carve-outs. Sterling excels as a partner bringing its operational focus and expertise to support company objectives. Today, Sterling has over $5.7 billion in assets under management.
Purpose of Position
The Dispatcher position is responsible to ensure timely, accurate and efficient service to GWI customers and drivers. Requires strong problem-solving skills, leadership, mentoring abilities, multi-tasking and superior communications ability. 
 
Primary Job Responsibilities:
<ul><li>Ensure Independent Contractor satisfaction by facilitating load distribution.</li>
<li>Achieve driver retention and growth goals by ensuring driver success while maintaining strong relationships with the independent contractors and employee drivers.</li>
<li>Work closely with critical departments (e.g., Safety, Driver Recruitment, Customer Service, Sales) to best serve our drivers (independent contractor and employee) and internal and external customers.</li>
<li>Promote a culture of Operational Excellence focused on safety and quality.</li>
<li>Execute daily workload while ensuring customer requirements are met to achieve World Class service.</li>
<li>Track and manage all Gulf Winds equipment to ensure proper utilization.</li>
<li>Cross-train to cover workload distribution when the Terminal Manager is out.</li>
<li>Openly communicate challenges/opportunities as they arise along with creative solutions to overcome.</li>
<li>Manage cost with a focus to increase profitability of the terminal as well as minimizing cost to our customers.</li>
<li>Ensure proper maintenance and cleanliness/up-keep of the facility, as well as ensuring the facility is stocked with the correct supplies and materials.</li>
<li>Manage quarterly KPIs to support company goals.</li>
</ul>
Requirements: Knowledge, Skills, and Abilities
<ul><li>Organizational skills.</li>
<li>Must possess professional communication &amp; writing skills.</li>
<li>Must be a self-starter and willing to work with minimal supervision.</li>
<li>Problem Resolution Skills</li>
<li>Computer skills (Internet and Prism Software preferred)</li>
<li>Must be computer literate with MS Word, Excel and Outlook</li>
<li>Logistics and Intermodal experience preferred.</li>
<li>Perform other related duties as assigned.</li>
</ul>
Minimum Qualifications:
<ul><li>High School Diploma or GED</li>
<li>Must be dependable and able to work independently.</li>
<li>Previous Transportation experience preferred.</li>
<li>Must live in a GWI Market Area</li></ul></div>

Ongoing Opportunity - Dispatcher - All Markets

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