training and development manager

<div><div><div>If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.
</div></div><div><div><div><div>Job Req Number: 122462 
Time Type: Full Time 
The DSV group, headquartered in Denmark, is one of the biggest transport and logistics companies in the world. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers&rsquo; needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 


The Operational Excellence Trainer is responsible for designing, developing, delivering, and maintaining operational, process, and Transport Management System (TMS) training programs that support employee onboarding, acquisitions, continuous learning, process excellence, system adoption, and change management across the Air &amp; Sea business. The role serves as the central training resource for operational systems, business processes, data quality, reporting, compliance requirements, and operational best practices. The Trainer will ensure employees are equipped with the knowledge, skills, and behaviours required to perform effectively while supporting future system migrations and technology transformation initiatives. The succesful candidate will be based in DSV Dubai. 


Reporting Line:

Report to: Director, Operational Excellence, Air &amp; Sea, MEA

Location: Dubai, UAE 
Detailed Responsibilities: 


Training Strategy &amp; Development
<ul>
<li>Develop and maintain a comprehensive Operational Excellence training framework in alignment and complementary to global standards</li>
<li>Design, create, and update training materials, presentations, SOPs, starter guides, reference manuals, quick reference sheets, and learning aids to reflect specific regional and/ or country requirements</li>
<li>Create standardized onboarding programs for new operational employees, management, acquisitions, refresher training, and Super User development.</li>
<li>Develop competency-based learning paths aligned to business requirements.</li>
<li>Ensure all content remains current with system, process, and business changes.</li></ul> 


Training Delivery
<ul>
<li>Deliver instructor-led training sessions both virtually and face-to-face across MEA Region</li>
<li>Facilitate onboarding programs for all new employees.</li>
<li>Conduct refresher and advanced training programs.</li>
<li>Deliver acquisition-related training and hypercare support.</li>
<li>Facilitate annual BSU specialist training and accreditation preparation.</li>
<li>Customize training delivery based on operational, management, finance, customs, warehouse, and support-function requirements.</li></ul> 


Transport Management System (TMS) Training &amp; Systems Enablement
<ul>
<li>Act as the primary training specialist for current and future operational systems.</li>
<li>Develop and maintain baseline TMS training content aligned to business requirements and operational processes.</li>
<li>Create role-based learning paths for Operations, Finance, Customs, Management, BSU, and Support Functions.</li>
<li>Deliver training covering system navigation, core functionality, operational workflows, data quality, reporting, billing, shipment lifecycle management, compliance, and productivity.</li>
<li>Develop transition training plans to support future TANGO implementation and adoption.</li>
<li>Support user readiness, knowledge transfer, and post-go-live stabilization during system migrations.</li>
<li>Act as liaison between Operations, Operational Excellence, IT, and system owners regarding training requirements and user adoption.</li></ul> 


System Upgrades, Releases &amp; Change Adoption
<ul>
<li>Develop and deliver training related to system upgrades, releases, enhancements, and new functionality.</li>
<li>Review release notes and system updates to determine training requirements and business impact.</li>
<li>Design communication and awareness material highlighting new functionality and process changes.</li>
<li>Facilitate release readiness sessions before major system deployments.</li>
<li>Conduct refresher and reinforcement sessions following system upgrades.</li>
<li>Create quick reference guides, user manuals, videos, and knowledge articles for newly released functionality.</li>
<li>Measure adoption and effectiveness of new features through feedback, assessments, and performance monitoring.</li>
<li>Support testing activities by participating in user acceptance testing (UAT) and developing business-focused test scenarios.</li>
<li>Provide ongoing support to ensure users maximize the value of system enhancements and continuous technology improvements.</li></ul> 


Assessment &amp; Competency Management
<ul>
<li>Develop training assessments, quizzes, exams, and competency evaluations.</li>
<li>Establish and maintain pass-rate standards.</li>
<li>Measure training effectiveness and learner competency.</li>
<li>Conduct onboarding assessments and post-training evaluations.</li>
<li>Provide individual coaching and development recommendations.</li></ul> 


Onboarding &amp; Employee Development
<ul>
<li>Manage monthly onboarding programs for new employees.</li>
<li>Coordinate 30-, 60-, and 90-day onboarding reviews.</li>
<li>Support managers with employee development and capability-building plans.</li>
<li>Conduct training handovers to line managers following onboarding completion.</li>
<li>Provide ongoing coaching and support during employee integration.</li></ul> 


Continuous Improvement &amp; Operational Excellence
<ul>
<li>Identify knowledge gaps and operational performance opportunities.</li>
<li>Use training feedback and operational metrics to drive continuous improvement initiatives.</li>
<li>Promote best practices, Lean principles, process adherence, and data quality standards.</li>
<li>Support BCM initiatives through targeted training interventions.</li>
<li>Assist with change management and user adoption activities.</li>
<li>Lead training-related change management initiatives associated with process improvements, system enhancements, and digital transformation projects.</li>
<li>Drive user adoption and business readiness for future platforms.</li>
<li>Identify opportunities to improve system utilization and operational efficiency through targeted training interventions.</li>
<li>Maintain a training roadmap aligned to operational priorities, business strategy, and technology evolution.</li></ul> 


 Records, Compliance &amp; Reporting
<ul>
<li>Maintain accurate training registers and attendance records.</li>
<li>Ensure compliance with HR, audit, and POPIA requirements.</li>
<li>Track training completion, competence levels, and adoption metrics.</li>
<li>Produce regular training reports and dashboards.</li>
<li>Maintain training documentation repositories.</li></ul> 


Stakeholder Engagement
<ul>
<li>Partner with Operations, Finance, Customs, Warehouse, Management, IT, HR, L&amp;D, and BCM teams.</li>
<li>Support branch and country-specific training requirements.</li>
<li>Conduct quarterly business reviews to identify training needs.</li>
<li>Act as an internal subject matter expert for operational systems and processes.</li></ul> 


Minimum Qualifications 


Education
<ul>
<li>Diploma or degree in Supply Chain Management, Logistics, Business Management, Industrial Engineering, Learning &amp; Development, Organizational Development, or a related field.</li></ul> 


Experience
<ul>
<li>Minimum 5 years' experience in freight forwarding and logistics.</li>
<li>Minimum 3 years' experience delivering training, coaching, or facilitation.</li>
<li>Strong operational experience across Air, Sea, Road, Customs, or Supply Chain functions.</li>
<li>Experience supporting system implementations, process improvement, or change management initiatives.</li></ul> 


 Technical Knowledge
<ul>
<li>Advanced knowledge of Transport Management Systems (TMS).</li>
<li>Strong understanding of freight forwarding operations.</li>
<li>Knowledge of Air Freight, Sea Freight, Customs processes, Billing and Finance processes, Data Quality, Operational Reporting, Power BI, and Learning Management Systems (LMS).</li>
<li>Experience with system migration projects is advantageous.</li>
<li>Exposure to TANGO/CW1 or similar next-generation logistics platforms will be beneficial.</li></ul> 


Technical Competencies
<ul>
<li>Training design and facilitation</li>
<li>Learning material development</li>
<li>TMS expertise</li>
<li>Process mapping and documentation</li>
<li>Data quality management</li>
<li>Business reporting and analytics</li>
<li>Operational Excellence methodologies</li>
<li>Change management</li></ul> 
DSV &ndash; Global Transport and Logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let&rsquo;s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers&rsquo; needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don&rsquo;t just work &ndash; we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company &ndash; this is the place to be.

Start here. Go anywhere 


Visit dsv.com</div></div></div></div></div>

Senior Operational Excellence Manager - Training

Qiddiya Investment Company

<div>General Summary
Qiddiya City is an exciting new destination city right on the doorstep of Riyadh, Kingdom of Saudi Arabia. The city plan will include 25 distinct masterplan districts across sports, entertainment, arts and culture, and mixed-use areas, residential communities and nature. Qiddiya City will eventually be home to more than 600,000 residents and host millions of visitors and experience seekers yearly.
The Sales and Leasing Performance Unit (SLPU) within Qiddiya is responsible for developing best practice sales and leasing standards and expertise within the organization. At the heart of this unit sits the Qiddiya Real Estate LearnLab (QREL), a digital-first, gamified learning academy, designed to drive measurable commercial capability development across the Sales and Leasing teams.<div>
The Agency Training Senior Manager serves as the primary training lead and brand ambassador for Qiddiya&rsquo;s external broker partner network, playing a critical role in enabling the successful go-to-market of Qiddiya&rsquo;s real estate portfolio. This role is responsible for ensuring that all broker partners are fully equipped with deep, accurate, and up-to-date knowledge of Qiddiya&rsquo;s developments, districts, and value proposition, as well as the sales and leasing systems, processes, and operational standards required to deliver a consistent and high-quality customer journey. The role contributes directly to broker readiness, customer experience excellence, and ultimately conversion outcomes by building confidence, credibility, and engagement across the broker ecosystem. 

 
About the Role / Project Scope 
Operating within the Qiddiya Real Estate Learn Lab, this role supports the development and deployment of a best-in-class broker enablement program across Residential, Retail, Office, and Land asset classes. The role spans both strategic and operational dimensions, including defining broker training approaches aligned to launch timelines, facilitating large-scale training interventions, and embedding a blended learning model through both in-person and digital channels. The scope also includes continuous collaboration with Programs, Digital Systems, and Learner Experience teams to ensure an integrated learning experience, as well as alignment with Sales and Leasing leadership to reflect evolving commercial priorities, market dynamics, and regulatory requirements in KSA. 

 
Key Responsibilities 
Strategic Responsibilities 
<ul><li>Design and execute a comprehensive broker training strategy aligned with Qiddiya&rsquo;s go-to-market roadmap across Residential, Retail, Office, and Land asset classes, covering all customer segments from luxury to affordable.</li><li>Position Qiddiya&rsquo;s broker training program as a best-in-class enablement experience that builds brand credibility, broker confidence, and market readiness.</li><li>Collaborate with Business Unit sales and leasing leadership to identify training priorities based on upcoming project launches, market conditions, and broker engagement strategy.</li><li>Stay abreast of KSA real estate market trends, regulatory developments (REGA, Wafi, Ejar, SAMA, FAL, etc.), and industry best practices to ensure training content remains current, relevant, and compliant.</li><li>Define and track training effectiveness metrics, including broker readiness scores, assessment outcomes, training volume, engagement levels, training NPS, and post-training conversion trends, to continuously improve program quality and demonstrate business impact.</li></ul>
 
Operational Responsibilities 
<ul><li>Deliver high-impact, instructor-led training sessions, workshops, broker onboarding programs, product launch enablement events, refresher sessions, and certification programs for external broker partners, both in-person and virtually.</li><li>Coach brokers and agency leaders to position Qiddiya consistently and credibly in market conversations, tailoring the product and project narrative by customer segment and equipping them with practical responses to common buyer and tenant pushbacks.</li><li>Develop and adapt Qiddiya-specific training content in collaboration with the Programs team, focusing on: 1) Qiddiya Product &amp; Project Knowledge including Qiddiya Brand Storytelling, 2) Sales and Leasing systems, processes, and operational standards, 3) Regulatory and compliance excellence, including ethical sales &amp; leasing conduct standards and 4) Market intelligence and competitive context (as required to support broker readiness)
</li><li>Facilitate large-scale training events for diverse broker audiences, including Saudi-based brokers, GCC-based agencies, and international partners, adapting delivery style and content to audience profile and capability level.</li><li>Willingness to travel as per business requirements and flexibility to deliver training, based on broker availability and go-to-market milestones.</li><li>Coordinate with the Digital Systems team to ensure broker learning journeys are effectively managed on the Qiddiya digital learning platform, supporting a blended learning model with both classroom and digital components available in Arabic and English.</li><li>Work with the Learner Experience team to design broker learning pathways, collect feedback, administer assessments, and implement improvements based on learner data and training evaluations.</li><li>Manage training logistics including scheduling, venue coordination, materials preparation, and post-training assessments for both local and international broker audiences.</li></ul></div><ul><li>Deliver targeted coaching and microlearning interventions for underperforming brokers, and support performance recovery in line with program standards.</li><li>Conduct periodic awareness sessions and training for internal Sales and Leasing teams if required by the business.</li><li>Maintain accurate training records, attendance data, and assessment results to support reporting on training volume, broker readiness, and overall program effectiveness.</li></ul>
 
Leadership Responsibilities 
Broker Engagement and Brand Ambassadorship 
<ul><li>Act as the primary face of Qiddiya Real Estate Learn Lab with external broker partners, embodying the professionalism, energy, ambition, and vision of Qiddiya at every training touchpoint.</li><li>Build and sustain strong relationships with broker partners at both operational and senior levels, fostering trust, engagement, and long-term commitment to the Qiddiya brand.</li><li>Generate excitement and momentum among the broker community through dynamic facilitation, compelling storytelling, and consistent follow-through.</li><li>Support large-scale broker engagement events, roadshows, and product launch events as a key facilitator and subject matter expert.</li><li>Champion the critical role brokers play in Qiddiya&rsquo;s real estate sales and leasing success, ensuring they feel valued, informed, and motivated as essential go-to-market partners.</li><li>Stay updated on emerging trends in sales training methodology, adult learning principles, and digital learning technologies to enhance the effectiveness of the broker training program.</li></ul> 
Requirements 
Skills and Attributes required/ desired 
- Strong facilitation and presentation skills with high-impact delivery style<ul><li>Minimum 9 years of experience in real estate sales training or enablement</li><li>Familiarity with KSA regulatory frameworks (REGA, Wafi, Ejar, SAMA)</li><li>Deep understanding of real estate sales and leasing operations</li><li>Commercial mindset with ability to link training to business outcomes</li><li>Strong stakeholder management and communication skills</li><li>Ability to engage, influence, and build credibility with senior leaders and cross-functional internal stakeholders</li><li>Strong instructional design awareness, with the ability to translate complex product, process, and regulatory information into practical broker learning experiences</li><li>Comfortable delivering both in-person and virtual training to diverse local, GCC, and international audiences</li><li>Native Arabic speaker and fluent in English</li></ul>
 
Preferred Background and experience<ul><li>Real Estate master developer or brokerage sales training experience</li><li>Experience with LMS/LXP platforms and blended learning model</li></ul></div>

Senior Manager - Agency Training - (CDU-028) 50012691

Holder Construction

<div>
 
 About Us
 
 
 
 Holder Construction is a nationally recognized leader in the construction industry, consistently ranked among the top firms on ENR&rsquo;s Top 400 Contractors list. We are a performance-driven company that believes in rewarding excellence and investing in our people. Our structured career development program empowers associates to grow quickly into expanded roles and responsibilities based on merit. With operations throughout the United States, we offer a highly competitive compensation and benefits package, including:
 
 
 <ul>
 <li>
 Annual bonus program
 </li>
 <li>
 Paid time off
 </li>
 <li>
 Health, dental, vision, and life insurance
 </li>
 <li>
 401(k)-retirement plan
 </li>
 <li>
 Night and swing shift differential pay for select roles
 
 
 </li>
 </ul>
 The Training Manager is responsible for leading the integration, onboarding, training, and development efforts for all associates across all Mustang sites. This role ensures associates are successfully integrated into the culture, expectations, and standards to build the skills required for individual and team success. The Manager serves as the primary liaison between project leadership, Human Resources, facilitators, and the Associate Development team to deliver a consistent, high-quality employee experience and drive team effectiveness for the first year of an associate&rsquo;s transition. The role is a full time in person position.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead the program&rsquo;s associate integration strategy, ensuring new associates are successfully onboarded and connected to the project's culture, expectations, and standards
 </li>
 <li>
 Partner, interview, survey project leadership to identify workforce needs and implement targeted development solutions
 </li>
 <li>
 Lead cross-functional jobsite planning, scheduling, and execution for integration and training rollouts (eg. office, field, safety)
 </li>
 <li>
 Facilitate or co-facilitate training and set the tone for training expectations
 </li>
 <li>
 Support leaders and trainees in reinforcing learning, coaching associates, and sustaining desired behaviors on the job (eg &ndash; learning checks)
 </li>
 <li>
 Ensure consistency of integration and training experiences across all project teams and functions
 </li>
 <li>
 Monitor integration and training completion, participation, and effectiveness metrics (eg. KPIs); provide regular reporting to leadership
 </li>
 <li>
 Schedule and lead check-ins, collecting feedback and implementing changes
 </li>
 <li>
 Collaborate with Coordinator to ensure smooth logistics, scheduling, communications, and record-keeping.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 5+ years of experience leading onboarding, workforce development, training, learning, or operations programs within construction, manufacturing, industrial, or similarly complex environments.
 </li>
 <li>
 Demonstrated ability to influence leaders and drive adoption in a field-based environment.
 </li>
 <li>
 Experience managing multiple priorities and stakeholders within a large-scale project or operational setting.
 </li>
 <li>
 Strong facilitation and coaching experience, especially in dynamic or field-based environments
 </li>
 <li>
 Excellent interpersonal, communication, and project management skills
 </li>
 <li>
 Bachelor's degree in Education, Organizational Development or a related field
 </li>
 <li>
 Industry experience: construction preferred; comparable industries oil/gas, manufacturing, automotive manufacturing, chip manufacturing, pharmaceutical, education
 </li>
 <li>
 Ability and willingness to travel 50-70% to project sites based on business needs.
 
 
 </li>
 </ul>
 Holder is committed to Equal Opportunity Employment (EOE).
 
 
 Substance abuse testing and a background screening is a condition of employment and Holder Construction does not sponsor applicants for immigration status or benefits.
</div>

Program Manager

Gulf Air

PositionLearning &amp; Development ManagerLocationSeef, BahrainSalaryBHD 2,000&ndash;2,800 per monthWorking HoursFull-time, 48 hours per week Short Professional Job DescriptionLead the design and implementation of learning and development programs that enhance employee skills, leadership capabilities, and organizational performance. Collaborate with department leaders to identify training needs, develop talent strategies, and foster a culture of continuous learning.Key Responsibilities<ul><li>Develop and implement learning and development strategies aligned with business objectives</li><li>Conduct training needs assessments and identify skill gaps</li><li>Design and manage employee training, leadership development, and succession planning programs</li><li>Evaluate the effectiveness of training initiatives using performance metrics</li><li>Manage training budgets, schedules, and external training providers</li><li>Collaborate with department managers to support employee development plans</li><li>Ensure compliance with company policies and industry training requirements</li><li>Promote a culture of continuous learning and professional growth</li></ul>Requirements<ul><li>Bachelor's degree in Human Resources, Business Administration, Education, or a related field</li><li>Minimum 2&ndash;3 years of experience in learning and development, talent management, or human resources</li><li>Experience designing and delivering corporate training programs</li><li>Strong knowledge of learning management systems (LMS) and adult learning principles</li><li>Excellent leadership, communication, presentation, and coaching skills</li><li>Proficiency in Microsoft Office and HR/LMS platforms</li><li>Strong organizational, analytical, and project management abilities</li></ul>Pay: BD2,000.000 - BD2,800.000 per monthWork Location: Hybrid remote in Seef

Learning & Development Manager

Anantara Hotels & Resorts

<div>
 
 Job Location:
 
 
 
 Banana Island Resort Doha By Anantara
 
 
 Anantara Hotels &amp; Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning &lsquo;without end&rsquo;, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression &mdash; for our guests and for our people.
 
 
 Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world&rsquo;s most captivating locales &mdash; from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
 
 
 As Learning Manager, you will be a role model for our Team Members. From day one, you will be involved in their journey preparing and monitoring individual development plans, organising training activities, and supporting them through learning and development opportunities.You will also support the Property Leadership Team with advice on how best to improve team member&rsquo;s skills and capabilities in order to ensure customer satisfaction.
 
 
 
 Qualifications
 
 
 
 Qualifications
 
 
 Bachelor Degree in Human Resources or Hotel Management.
 
 
 <ul>
 <li>
 Minimum of 3 years work experience in learning function
 </li>
 <li>
 Experienced in adult learning or a similar environment
 </li>
 <li>
 Experienced in managing diverse cultures
 </li>
 <li>
 Experience in hotel operation is preferred
 </li>
 <li>
 Self-motivated with proven ability to deliver quality solutions within tight deadlines
 </li>
 <li>
 Strong facilitation skills and ability to deliver programs and present to audience
 </li>
 <li>
 Strong communication skills in English
 </li>
 <li>
 Strong in project management and process management, analytical and strategic thinking/decision making
 </li>
 <li>
 Detailed oriented, good execution and follow up
 
 
 </li>
 </ul>
 Not the right fit? Set up email alerts as new job postings become available that meet your interest!
</div>

Sharaka Holdings

The Assistant Learning &amp; Development Manager is responsible for planning, implementing, and overseeing learning and development programs that support employee growth and business objectives. The role partners with department heads to identify training needs, manage the annual training plan and budget, ensure compliance with Marriott brand standards, and oversee onboarding, leadership development, and training initiatives to foster a culture of continuous learning.Key Responsibilities<ul><li>Identify training and development needs by collaborating with Department Heads and support the implementation of the property's annual training plan.</li><li>Develop, manage, and monitor the annual Learning &amp; Development (L&amp;D) calendar, training budget, and related reports.</li><li>Coordinate and facilitate onboarding, orientation, and mandatory brand training programs for all new associates.</li><li>Plan, organize, and monitor on-the-job training to ensure compliance with brand standards and operational objectives.</li><li>Deliver property-wide training programs, including leadership, supervisory, and professional development courses.</li><li>Maintain accurate training records and ensure associates complete the required training hours in line with brand standards.</li><li>Monitor, evaluate, and continuously improve the effectiveness of training programs and learning initiatives.</li><li>Develop and support departmental trainers while promoting a culture of continuous learning and development.</li><li>Coordinate management trainee programs and provide guidance to ensure successful completion of development plans.</li><li>Build partnerships with government agencies, educational institutions, and external training providers, while performing other duties as assigned.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor's degree in Human Resources, Business Administration, Hospitality Management, Psychology, or a related field.</li><li>Minimum of 2&ndash;3 years of experience in Learning &amp; Development, Training, or Human Resources, preferably within the hospitality industry.</li><li>Experience in designing, delivering, and evaluating training programs.</li><li>Strong presentation, facilitation, communication, and organizational skills.</li><li>Proficient in Microsoft Office and Learning Management Systems (LMS).</li><li>Previous experience in a Marriott property or strong knowledge of Marriott Learning &amp; Development and brand standards is highly preferred.</li></ul>Application Question(s):<ul><li>How soon can you join?</li><li>How much is your expected salary?</li></ul>Work Location: In person

Assistant Learning & Development Manager

<div>General Summary
Qiddiya City is an exciting new destination city right on the doorstep of Riyadh, Kingdom of Saudi Arabia. The city plan will include 25 distinct masterplan districts across sports, entertainment, arts and culture, and mixed-use areas, residential communities and nature. Qiddiya City will eventually be home to more than 600,000 residents and host millions of visitors and experience seekers yearly.
The Sales and Leasing Performance Unit (PLU) within Qiddiya is responsible for developing best practice sales and leasing standards and expertise within the organisation. At the heart of this unit sits the Qiddiya Real Estate LearnLab (QREL), a digital-first, gamified learning academy, designed to drive measurable commercial capability development across the Sales and Leasing function.
The Senior Specialist &ndash; Training Administration role reports directly to the Senior Manager, Digital Systems. This role is the operational backbone of the learning platform, aimed at ensuring that learners are correctly configured, content is accurately published and maintained, training schedules are coordinated, and learning data is surfaced in a meaningful and timely way through dashboards and reporting.
About the Role/Project Scope
This is a highly organised, detail-oriented, and platform management role that requires a strong working knowledge of LMS/LXP administration, digital content authoring, data and dashboard management, and learner coordination. The Senior Specialist &ndash; Training Administration will work closely with the other teams of the Qiddiya Real Estate LearnLab (QREL) to ensure the platform runs smoothly, learners receive a seamless experience, and senior stakeholders have the operational data it needs to make informed decisions. 
Key Responsibilities
LMS/LXP Administration and Learner Account Management<ul><li>Serve as the day-to-day LMS/LXP administrator for the Qiddiya Real Estate LearnLab online academy, managing all learner-facing configuration across internal and external learner audience.</li><li>Create, manage, and maintain learner accounts in Qiddiya&rsquo;s LMS/LXP, including user provisioning, role assignment, cohort allocation, and access management across all active learning programmes.</li><li>Process new learner onboarding requests, ensuring accurate data entry, correct role tagging, and timely account activation so that learners can access their assigned programmes without delay.</li><li>Manage learner enrollments, unenrollment, and transfers between programmes and cohorts in Qiddiya&rsquo;s LMS/LXP, maintaining an accurate and up-to-date learner register at all times.</li><li>Configure and maintain smart groups, learning paths, and auto-enrolment rules within Qiddiya&rsquo;s LMS/LXP to ensure learners are automatically directed to the correct content based on their role, BU, and cohort.</li><li>Administer completion certificates and badge awards within Qiddiya&rsquo;s LMS/LXP, ensuring all gamification mechanics including points allocation, badge triggers, and leaderboard entries fire correctly and are verified against test results.</li><li>Troubleshoot learner access issues, SCORM loading errors, completion tracking failures, and platform navigation problems, escalating to the Senior Manager, Digital Systems where platform-level resolution is required.</li><li>Maintain the QREL learner database as a live and accurate record, auditing regularly for duplicate accounts, inactive users, or misassigned roles.</li></ul>
Training Schedule Coordination and Programme Administration<ul><li>Coordinate and manage the QREL training calendar, scheduling live learning sessions, instructor-led workshops, onboarding events, and assessment windows across all cohorts and BU audiences.</li><li>Send calendar invitations, pre-session communications, joining instructions, and preparation materials to learners and facilitators ahead of scheduled training sessions.</li><li>Track attendance and participation for all live and scheduled training events, maintaining accurate session records and flagging non-attendance to the relevant Anchor or BU lead.</li><li>Coordinate logistics for in-person training sessions including room booking, materials preparation, equipment checks, and facilitator support where required.</li><li>Maintain a forward-looking training schedule that is shared with the DS team, Learner Experience team, Programs team, and relevant BU stakeholders on a regular basis.</li><li>Manage training waitlists, cohort capacity, and scheduling conflicts, escalating prioritisation decisions to the Senior Manager, Digital Systems where required.</li><li>Support post-training administration including assessment distribution, feedback survey deployment, and completion record updates in Qiddiya&rsquo;s LMS/LXP following live sessions.</li></ul> 
Content Authoring and Publishing in LMS/LXP<ul><li>Author, build, and publish learning content within Qiddiya&rsquo;s LMS/LXP using the platform's native authoring tools, including course builder, module cards, scenario cards, question cards, survey cards, and reflection prompts.</li><li>Support the production of bite-sized digital learning assets in LMS/LXP including knowledge checks, pre-assessments, placement tests, and spaced repetition review cards aligned to the QREL content architecture.</li><li>Apply and maintain the QREL metadata taxonomy across all published content in LMS/LXP, ensuring every module carries the correct realm tag, skill tag, language tag, audience tag, and content type classification.</li><li>Manage content version control in LMS/LXP, archiving outdated or superseded modules correctly to protect completion records and learner history while keeping the active content catalogue clean and accurate.</li><li>Conduct regular content audits within the LMS/LXP catalogue to identify and resolve tagging errors, broken SCORM links, incorrect completion criteria, or sequencing issues.</li><li>Coordinate with the Programs team and Accenture on the timely receipt of SCORM files, reviewing each upload against the content acceptance criteria before publishing to the live environment.</li></ul>
Dashboard Management and Reporting<ul><li>Build, maintain, and update QREL learning dashboards within LMS/LXP Insights and Power BI, ensuring that real-time and periodic reports are available to the DS team, Learner Experience team, BU Training Leads, and senior stakeholders.</li><li>Produce regular operational reports covering learner completion rates, module engagement, assessment scores, at-risk learner flags, and platform activity volumes, distributing these to the relevant stakeholders on an agreed reporting cadence.</li><li>Monitor Qiddiya&rsquo;s LMS/LXP Insights on a daily and weekly basis, identifying completion gaps, engagement drops, or data anomalies and escalating to the Senior Manager, Digital Systems with a clear summary and recommended action.</li><li>Maintain the four-view QREL reporting suite &mdash; Learning Administrator, BU Training Lead, Senior Stakeholders, and Performance Team &mdash; ensuring dashboards are accurate, up to date, and aligned to the agreed KPI framework.</li><li>Track and report on platform health metrics including login frequency, session duration, active learner counts, at-risk content flags, and notification open rates, providing weekly summaries to the Senior Manager, Digital Systems.</li><li>Ensure all learner data and reporting outputs are handled in accordance with QREL data governance standards and Qiddiya's data privacy requirements.</li></ul>
Stakeholder Coordination and Communication<ul><li>Act as the first point of contact for learner queries, access issues, and platform questions, responding promptly and escalating to the Manager/Senior Manager, Digital Systems and or other teams respectively, where platform-level intervention is needed.</li><li>Liaise with BU Training Leads and Anchors to communicate training schedules, completion deadlines, assessment requirements, and learner progress updates on a regular basis.</li><li>Coordinate with the Learner Experience (LX) team to ensure learner-facing communications, including launch announcements, welcome messages, and campaign content, are aligned to the QREL brand and distributed through the correct channels.</li><li>Work closely with the Programs and LX teams to ensure content is published correctly, learner pathways are configured accurately, and the learner experience is delivered consistently across every cohort and learning area.</li><li>Support the Senior Manager, Digital Systems in preparing materials, data summaries, and status updates for internal meetings, Steerco sessions, and vendor reviews.</li></ul> 
Requirements 
Skills and Attributes required/ desired
Essential (must have to perform the role):<ul><li>Bachelor's degree in Business Administration, Information Technology, Learning and Development, Education, or a related field.</li><li>Minimum 3 to 5 years of professional experience in a learning administration, LMS/LXP management, or digital learning operations role, preferably in a large organization.</li><li>Demonstrated working knowledge in managing a LMS/LXP (for examples Sana, Cornerstone, etc), including learner account management, content publishing, enrolment configuration, and reporting.</li><li>Experience uploading, configuring, and troubleshooting SCORM content within an LMS/LXP environment.</li><li>Proficiency in building and maintaining dashboards and reports using LMS/LXP Insights, Power BI, or equivalent data visualisation tools.</li><li>Strong organisational skills with a high degree of accuracy and attention to detail in data entry, account management, and content configuration.</li><li>Working knowledge of digital learning authoring tools (Articulate/Elucidat/Mindsmith/Genially/iSpring/etc) or equivalent</li><li>Excellent written and verbal communication skills in English. Arabic proficiency is an advantage.</li><li>Strong interpersonal skills with the ability to coordinate effectively across multiple teams and stakeholders.</li><li>Ability to manage multiple workstreams simultaneously and prioritise effectively in a fast-paced environment.</li><li>High proficiency in Microsoft 365 including SharePoint, Teams, Excel, and PowerPoint.</li></ul>
Desirable (advantageous):<ul><li>Prior experience working within a Sales and Leasing, real estate, or commercial capability development environment.</li><li>Familiarity with gamification mechanics in a learning platform context, including points, badges, leaderboards, and progress-based unlocking.</li><li>Experience producing or administering bilingual English and Arabic learning content, including familiarity with right-to-left formatting and Arabic SCORM testing.</li><li>Experience working within a parent-child LMS/LXP node structure or multi-entity learning environment.</li></ul> 
Preferred Background and experience
<ul><li>Proven track record as an LMS/LXP administrator in a mid-to-large organisation, managing learner populations across multiple cohorts, business units, or geographies.</li><li>Experience managing LMS/LXP or an equivalent platform as a named administrator, with responsibility for end-to-end platform governance including user management, content publishing, and reporting.</li><li>Background in digital learning operations, with hands-on experience building and publishing content using native LMS authoring tools and SCORM-based modules.</li><li>Demonstrated experience producing and managing learning dashboards and data reports for multiple stakeholder audiences.</li><li>Track record of coordinating training schedules and programme logistics across a large and geographically distributed learner population.</li></ul>
Experience working within a structured content governance and metadata tagging framework.</div>

Senior Specialist - Training Administration - (CDU-029) 50012690

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