training and quality manager

IntouchCX

About IntouchCX
<br><br>
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
<br><br>
About the Job
<br><br>
The Training, Quality, and Compliance Manager provides strategic leadership across assigned accounts and programs, ensuring excellence in service delivery.
<br><br>
This pivotal role is responsible for the end-to-end design and execution of comprehensive development programs, while establishing robust quality frameworks, high-impact performance improvement initiatives, and ensuring compliance with all organizational policies, client requirements, and regulatory standards, fostering a culture of integrity through strong leadership and seamless cross-functional partnership.
<br><br>
As Training, Quality, and Compliance Manager, You Will…
<br><br>
<ul>
<li>Lead the Training, Quality, and Compliance functions across assigned accounts/programs.</li>
<li>Design and execute onboarding, refresher, upskilling, and leadership development programs.</li>
<li>Drive quality frameworks, calibrations, audits, and performance improvement initiatives.</li>
<li>Monitor client KPIs such as CSAT, QA, Productivity, AHT, FCR, and Compliance adherence.</li>
<li>Build strong reporting dashboards and provide actionable business insights.</li>
<li>Ensure full alignment with internal policies, client requirements, and regulatory standards.</li>
<li>Lead and develop a team of trainers, QA specialists, and compliance staff.</li>
<li>Partner with Operations, HR, WFM, and Clients to improve overall account performance.</li>
<li>Own governance routines, including business reviews, RCA plans, and continuous improvement projects.</li>
</ul>
As Training, Quality, and Compliance Manager, You Need…
<br><br>
<ul>
<li>Extensive leadership experience in Training, Quality Assurance, or Compliance management within the BPO/CX industry.</li>
<li>Expertise in people leadership and managing diverse stakeholder relationships.</li>
<li>Advanced analytical capabilities and compelling presentation skills.</li>
<li>Demonstrated success in overseeing multi-account or multi-program environments.</li>
<li>Strong verbal and written English communication proficiency.</li>
<li>Certifications or professional experience in Six Sigma, Lean, or COPC methodologies.</li>
</ul>


Training, QA & Compliance Manager

CSL Plasma

<div><div><div><p><b>Entity:</b> CSL Plasma</p>
<p><b>Job Category:</b> Quality</p>
<p><b>Job Family:</b> Plasma Center</p>
<p><b>Job Type:</b> Full Time</p>
<p><b>Location</b><b>:</b> San Antonio, Texas, United States</p>
<p><b>Employer Reference:</b> R-279177</p>
</div></div><div></div><h2 class="jobSectionHeader"><b>Job Description</b></h2>
<div>
<div><p><b>The Opportunity</b></p>
<p><b>RELOCATION and TRAVEL REQUIRED</b></p>
<p>CSL Plasma is one of the World's largest collectors of human plasma. Our work helps ensure that tens of thousands of people with rare and serious diseases live normal, healthy lives. CSL Plasma has 330+ collection centers in the U.S.</p>
<p>Our Management Trainees are partnered with some of our most experienced, knowledgeable and passionate leaders across the fleet.</p>
<p></p><p><b>The Role</b></p>
<p>This is a 6 &ndash; 9 month accelerated training program, and offers professionals a Promising FUTURE with a clear career path. You can expect to receive development opportunities through live environment and classroom-style training, one-on-one mentoring, networking and travel opportunities.</p>
<p>You will relocate with a promotion to Assistant Manager Quality at any one of CSL's plasma centers located within the states of <b>Texas, Oklahoma and New Mexico</b> after training is completed. Company paid relocation assistance provided. overnight travel up to 25% of time.</p>
<p>You will report to the Assistant Manager Quality.</p>
<p></p><p>Three Phases of the Management Trainee Program:</p>
<p>1. Production Training (6 weeks):</p>
<p>You will learn staff responsibilities, including: Medical Reception Technician, Donor Support Technician, Phlebotomy and Plasma Processing Technician.</p>
<p>2. Center Leadership Training (10 &ndash; 14 weeks):</p>
<p>You will travel overnight a total of 5 weeks to our leadership training sites (1 &ndash; 3 weeks at a time) to attend classroom style and live-environment training.</p>
<p>3. Leadership Experience &amp; Development (12 weeks):</p>
<p>You will receive weekly one-on-one mentoring with your Sponsor (mentor) and complete a series of leadership development classes. Some of your daily responsibilities will include:</p>
<ul><li>Trending and investigations of deviations</li>
<li>Change management and improvement plans</li>
<li>Provide feedback to staff on observations</li>
<li>Lead audits and ensure center is inspection-ready.</li>
</ul><p></p><p>After completing the three phases, you will be eligible to apply for a promotion. You will travel overnight to support other centers until promoted.</p>
<p></p><p><b>Your Skills and Experience</b></p>
<p>Education:</p>
<ul><li>Bachelor's degree or equivalent combination of education and professional work experience including 1 year supervisory or leadership experience.</li>
</ul><p></p><p>Local candidates strongly preferred.</p>
<p></p><p>Our Benefits</p>
<p>CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL&rsquo;s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.</p>
<p>About CSL Plasma</p>
<p>CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.</p>
<p>We want CSL to reflect the world around us</p>
<p>As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity &amp; Inclusion at CSL.</p>
<p>Do work that matters at CSL Plasma!</p>
</div></div><p></p><h2 class="jobSectionHeader"><b>About CSL Plasma</b></h2>
<div>
<p>CSL Plasma operates one of the world's largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people. For more information about CSL Plasma visit, https://www.cslplasma.com/.</p>
</div>
<h2 class="jobSectionHeader"><b>Our Benefits</b></h2>
<div>
<p>For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.</p>
</div>
<h2 class="jobSectionHeader"><b>You Belong at CSL</b></h2>
<div>
<p>At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.</p>
<p>To learn more visit https://www.csl.com/careers/inclusion-and-belonging</p>
</div>
<h2 class="jobSectionHeader"><b>Equal Opportunity Employer</b></h2>
<div>
<p>CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.</p></div></div><p></p>

Management Trainee Quality

Sutherland

<div><b>Company Description</b><p><b><br>
About Sutherland</b></p><p>
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they&rsquo;re our core expertise.<br>
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.</p><p>
We&rsquo;ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless &ldquo;as a service&rdquo; model.</p><p>
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.</p><p>
Sutherland<br>
<i>Unlocking digital performance. Delivering measurable results.</i></p><b><br>
Job Description</b><p><br>
We are seeking a highly skilled and motivated <b>Training &amp; Quality Manager</b> to join our team. In this dual role, you will be responsible for developing and implementing effective training programs while ensuring high-quality standards across the organization.</p><ul><li>
Design, develop, and implement comprehensive training programs to enhance employee skills and performance</li><li>
Conduct training needs assessments and create tailored learning solutions for various departments</li><li>
Manage and maintain the organization's quality management system, ensuring compliance with industry standards</li><li>
Lead quality assurance initiatives and continuous improvement projects</li><li>
Develop and track key performance indicators (KPIs) for both training effectiveness and quality metrics</li><li>
Conduct regular quality audits and implement corrective actions as needed</li><li>
Collaborate with department heads to identify training needs and quality improvement opportunities</li><li>
Identify opportunities to improve processes, tools, and methodologies that drive efficiency and performance</li><li>
Mentor and guide team members in both training and quality management practices</li><li>
Lead, develop, and manage both Training and Quality teams, ensuring strong bench strength and succession planning</li><li>
Stay updated on industry trends and best practices in training methodologies and quality management</li><li>
Prepare and present reports on training outcomes and quality performance to senior management</li><li>
Manage relationships with internal and external stakeholders, providing regular updates on training effectiveness, quality performance, and key initiatives</li><li>
Partner cross-functionally (Service Delivery, Ops Excellence, Talent Acquisition, Workforce Management, and HR) to align on priorities and drive results</li><li>
Foster a culture of continuous learning, accountability, and high performance</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor&rsquo;s degree in any field (Master&rsquo;s/MBA preferred)</li><li>
Minimum 5-7 years of experience in training and quality management roles</li><li>
Proven track record in developing and implementing successful training programs</li><li>
Strong knowledge of quality management systems and process improvement methodologies</li><li>
Excellent project management skills with the ability to manage multiple initiatives simultaneously</li><li>
Advanced analytical and problem-solving skills</li><li>
Outstanding communication and presentation abilities</li><li>
Strong leadership skills with experience in team management</li><li>
Proficiency in learning management systems and quality management tools</li><li>
Certifications in Training Management and Quality Management (e.g., Certified Training and Development Professional, Six Sigma Black Belt) preferred</li><li>
In-depth knowledge of industry standards and best practices in training and quality management</li><li>
Ability to adapt to changing priorities and work effectively in a fast-paced environment</li><li>
Excellent interpersonal skills with the ability to build relationships across all levels of the organization</li></ul><br>
<b>
Additional Information</b><p><br>
All your information will be kept confidential according to EEO guidelines.</p></div>

Manager - Training & Quality Manager

Taraki

<div>
 Our client
 <strong>
  Qanmos Training
 </strong>
 is looking for
 <strong>
  Assistant
 </strong>
 <strong>
  Manager Imports
 </strong>
 in
 <strong>
  Lahore.
  <br/>
  <br/>
  Note: This role is open to female applicants only.
  <br/>
  <br/>
 </strong>
 <strong>
  Job Summary:
  <br/>
  <br/>
 </strong>
 The Assistant Manager Imports is responsible for managing and overseeing the import operations to ensure seamless coordination with suppliers, compliance with regulations, and effective logistical management. This includes negotiating with vendors, managing documentation, and collaborating with international teams to optimize import processes.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate and manage the complete import process from start to finish, ensuring timely and cost-effective operations.
  </li>
  <li>
   Maintain and build strong relationships with suppliers, shipping companies, customs brokers, and other stakeholders.
  </li>
  <li>
   Negotiate terms and conditions with suppliers and service providers to achieve optimal pricing and delivery terms.
  </li>
  <li>
   Ensure compliance with local and international regulations, including customs documentation and import requirements.
  </li>
  <li>
   Analyze and monitor the performance of imports through key performance indicators and suggest improvements.
  </li>
  <li>
   Manage inventory levels by coordinating with the procurement and warehouse teams to align import operations with inventory needs.
  </li>
  <li>
   Resolve any issues or discrepancies related to shipments, documentation, or supplier negotiations efficiently.
  </li>
  <li>
   Stay updated with global trade trends and regulatory changes to ensure adherence to new requirements.
  </li>
  <li>
   Collaborate with the finance department to manage accounts payable related to import transactions.
  </li>
  <li>
   Prepare and present reports on import activities to senior management.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience in import operations, logistics, and international trade (3-5 years).
  </li>
  <li>
   Strong understanding of customs regulations and international import/export compliance.
  </li>
  <li>
   Excellent negotiation and communication skills.
  </li>
  <li>
   Strong analytical and problem-solving skills.
  </li>
  <li>
   Ability to work under pressure and meet tight deadlines.
  </li>
  <li>
   Proficiency in import/export software and Microsoft Office Suite
  </li>
  <li>
   Strong organizational skills with attention to detail
  </li>
  <li>
   Ability to work effectively in a team environment and lead cross-functional teams.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Business Administration, Supply Chain Management, International Trade, Logistics, or a related field.
  </li>
  <li>
   Professional certifications in supply chain management or import/export operations are preferred.
  </li>
  <li>
   Experience in managing supplier relationships and working with international partners.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Finance, Accounting, CA/ACCA Part Qualified or a related field.
  </li>
  <li>
   Proficiency in Microsoft Office Suite, particularly advanced Excel skills.
  </li>
  <li>
   Familiarity with financial regulations and compliance.
  </li>
  <li>
   Ability to work independently and manage multiple priorities in a fast-paced environment.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Environment:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Full-time, on-site position.
  </li>
  <li>
   Collaborative and dynamic work setting.
  </li>
  <li>
   Opportunity for professional development and growth within the company.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Pick &amp; Drop Facilit
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Health Insuranc
  </li>
  <li>
   Leave Encashment
  </li>
  <li>
   Free Meal and much more!
   <br/>
  </li>
 </ul>
</div>


Assistant Manager Imports - Qanmos Trainings

AMAD Hospital

<div>
 <p>
  <strong>
   Job purpose:
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  We are seeking a dedicated and detail-oriented Quality Management Trainee to join our rehabilitation hospital. This entry-level position is designed for an individual passionate about enhancing patient care and safety within a healthcare environment. The successful candidate will participate in a comprehensive training program, gaining in-depth knowledge of our clinical quality standards, patient safety protocols, and healthcare management systems. This role offers invaluable hands-on experience in a compassionate and dynamic setting, allowing you to directly contribute to our commitment to clinical excellence and continuous improvement in patient outcomes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Assist in the development, implementation, and maintenance of clinical quality and patient safety programs.
  </li>
  <li>
   Rotate through various clinical and administrative departments to understand the patient care journey and its impact on quality.
  </li>
  <li>
   Shadow senior clinical leaders and quality management professionals to learn about healthcare compliance, risk management, and decision-making processes.
  </li>
  <li>
   Participate in clinical audits, chart reviews, and data collection to ensure services meet established standards of care and regulatory requirements.
  </li>
  <li>
   Document and report on quality and safety events, and assist in conducting root cause analyses to identify opportunities for improvement.
  </li>
  <li>
   Collaborate with interdisciplinary teams, including physicians, nurses, therapists, and support staff, to support continuous improvement projects.
  </li>
  <li>
   Support efforts to maintain compliance with healthcare accreditation standards (e.g., The Joint Commission, CARF) and other relevant regulations.
  </li>
  <li>
   Help gather and analyze patient satisfaction and outcome data to identify trends and inform quality initiatives.
  </li>
  <li>
   Participate in training sessions and workshops to develop skills in healthcare quality, patient safety, and leadership.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   A bachelor's degree in Health Administration, Nursing, Public Health, a clinical field (e.g., Physical Therapy, Occupational Therapy), or a related discipline.
  </li>
 </ul>
 <p>
 </p>
</div>


Quality Management - Tamheer Trainee

Bechtel

<div></div><div><div><div><div><div><p><b>Requisition ID: </b><b>293722</b></p>
<ul>
<li><b>Relocation Authorized: </b><b>National - Single</b></li>
<li><b>Telework Type: </b><b>Full-Time Office/Project</b></li>
<li><b>Work Location: Riyadh</b></li></ul><p><br>
</p><div><div><div><h2 class="jobSectionHeader"><b>Extraordinary teams building inspiring projects:</b></h2>
</div><div><p>
Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.</p>
<p>
Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security &amp; Environmental; Energy; Mining &amp; Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.</p>
<p>
Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Project Overview:</b></h2>
</div><div><p>
Bechtel has been involved over the last 80 years in some of the world&rsquo;s busiest and most complex airport projects, including Greenfield and Brownfield developments. In the GCC, we have held significant roles on King Khalid, King Fahad, Dubai, Hamad, and Muscat international airports.Saudi Arabian Bechtel Company has been appointed to provide project management consultancy services (including technical, commercial, and construction management) for the development of a state of the art international airport in the city of Riyadh, Kingdom of Saudi Arabia. King Salman International Airport will have a capacity of up to 120 million travellers by 2030 and 185 million travellers by 2050, and the capacity to process up to 3.5 million tons of cargo by 2050. Bechtel will provide PMC services for three new terminals; Terminal 6 is a new build &lsquo;low cost carrier&rsquo; &ndash; hyper efficient terminal with gross floor area of 450,000m2, capacity of 20mppa; Iconic Terminal is a new build &lsquo;new concept&rsquo; terminal with gross floor area of 1M m2, capacity of 40 to 45 mppa, and Private Aviation Terminal and hangars for VIPs and business jet passengers.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Summary:</b></h2>
</div><div><p>
The Cooperative Training will provide structured training and exposure across various Quality functions and verticals, with a focus on key processes.</p></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
Major Responsibilities:</b></h2>
</div><div><p>
Cooperative Trainees will work under the supervision and guidance of respective vertical leaders and will work closely with team leaders and supervisors for day-to-day activities as follows:</p>
<ul>
<li>Students will be learning various systems and procedures which are used by these verticals.</li>
<li>Cooperative Trainees will receive training and help prepare weekly and monthly reports, develop databases, and support various reporting tasks.</li>
<li>Shadowing and learning from experienced professionals in the field.</li>
<li>Assisting with day-to-day tasks and projects.</li>
<li>Participating in training sessions and workshops to enhance skills.</li>
<li>Conducting research and analysis as required.</li>
<li>Contributing innovative ideas and solutions to ongoing projects.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Education and Experience Requirements:</b></h2>
</div><div><ul><li>Students must be in the final stages of graduation.</li>
<li>Bachelor of Science degree program in Civil or Electrical or Mechanical Engineering fat an accredited college or<br>
university</li>
<li>Students should qualify to undergo the training as part of the university curriculum</li>
<li>Students must have a minimum cumulative GPA of (2.5 out of 4) or (4 out of 5)<br>
Excellent skills in oral and written communication</li>
<li>Proficient in the use of Microsoft Office</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Required Knowledge and Skills:</b></h2>
</div><div><ul><li>Good Communication Skills. The ideal candidate will be flexible and adaptable and can maintain a positive and professional attitude under stress.</li>
<li>Ability to work well in a team</li>
<li>Time management and organizational skills</li>
<li>Willingness to learn and take on new challenges</li>
<li>Attention to detail and accuracy</li>
<li>Adaptability and flexibility</li>
<li>Students should be from the core Civil or Electrical or Mechanical Engineering field.</li>
<li>Good Academic background.</li>
<li>The students must know the basic principles and practices</li>
<li>Problem-solving, entering and verifying data, working knowledge of computers, various software applications, and standard office equipment.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Total Rewards/Benefits:</b></h2>
</div><div><p>
For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Diverse teams build the extraordinary:</b></h2>
</div><div><p>
As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.</p>
<p>We are committed to being a company where every colleague feels that they belong-where colleagues feel part of &quot;One Team,&quot; respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably.</p></div></div></div><br>
<p></p>
<p><b><i>
Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to </i></b><b>acesstmt@bechtel.com</b></p></div></div></div></div></div><div></div>

2026 Student Co-op Training (Saudi Arabia) - Quality

Hill International

<div><p>The Quality Assurance Section Head (E2) is responsible for establishing, implementing, and monitoring project-wide quality assurance systems to ensure full compliance with corporate policies, international standards, and client requirements. The role involves developing quality plans, conducting audits, identifying trends and non-conformities, and driving corrective actions to ensure that all project deliverables meet defined quality standards. With extensive experience, the position also provides leadership in quality management, supports continuous improvement initiatives, and ensures effective reporting, training, and stakeholder coordination across all project phases.</p></div>
<br><div><ul><li>Responsible for monitoring the implementation of the Projects&rsquo; Management System in compliance with the Hill Corporate policies, International Standards and Client's requirements. Develops quality assurance plans by conducting hazard analyses and monitoring procedures.
</li><li>Implementation of the Quality System may require the development or modification of corporate procedures.
</li><li>As per project needs, the development of a Project-specific Quality Plan, as a roadmap of the Project Quality Requirements, is recommended.
</li><li>The Quality Assurance Manager monitors the establishment by the service provider of the quality assurance (QA) programs sufficient for the Project.
</li><li>Monitors and audits the quality-related activities set forth in the Quality Plans to confirm that products or services provided are in accordance with the client's requirements.
</li><li>Periodically conducts detailed audits to assess the level of compliance with the QA systems, procedures, and related quality activities. Regularly interacts with the Project Director and Area Manager, and other staff members to assess on-site activities.
</li><li>Identifies and reports to the Project Director and -as per needs- to the Area Manager and the Area Quality Manager on quality issues or trends based on data from a variety of sources.
</li><li>Supports implementation of appropriate corrective action to quality issues.
</li><li>Validates quality processes by establishing product specifications and quality attributes.
</li><li>Provides input to management on projects performance metrics and process or procedural system improvements.
</li><li>Trains and motivates employees to ensure that quality standards are met.
</li><li>Requires the ability to communicate clearly, and interface effectively with a diverse group of professionals.
</li><li>Prepares quality documentation and reports by collecting, analyzing, and summarizing information and trends.
</li><li>Informs themselves of the relevant Quality, Environmental, Safety and Occupational Health Policies, Manuals and Procedures in place within Hill International, and ensures continued compliance with these requirements while employed by Hill.
</li><li>Perform other duties as assigned by the line manager/supervisor.</li></ul></div><p></p>
<br><div><ul><li>Bachelor in engineering/management from an accredited university.
</li><li>Minimum 20 years&rsquo; professional experience including as quality manager for large-scale projects.
</li><li>Certified as a Lead Auditor.
</li><li>Broad knowledge of the quality principles/tools and their application to engineering, environmental, procurement, construction, testing, operations, or decommissioning.
</li><li>Knowledge of the application of corrective actions to reconcile nonconforming conditions.
</li><li>Knowledge of regulatory requirements and functions which impact the quality program/plan.
</li><li>Proficiency in verbal and written communications.
</li><li>Proficiency in providing direction and on the job training to assigned personnel.
</li><li>Experience in directing project audit activities</li></ul></div>
<br><div><div>Hill International, with more than 4,300+ professionals in over 100 offices worldwide, provides program management, project management, construction management, project management oversight, advisory, facilities management, and other consulting services to clients in a variety of market sectors. Engineering News-Record magazine recently ranked Hill as one of the largest program management firms in the world. For more information on Hill, please visit our website at www.hillintl.com .<br>
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<div>Hill is exclusively a program, project, and construction management provider, meaning we have one focus as a company: protecting client interests. Free of any potential conflicts, our entire business is geared towards helping clients achieve their desired outcomes. We are dedicated to exceeding expectations throughout the entire construction project lifecycle and adapt to the needs of each assignment to develop tailored approaches and solutions to meet those needs.<br>
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<div>Hill is a GISI Consulting Group company, part of the Global Infrastructure Solutions, Inc. (GISI) family of companies. Learn more about GISI Consulting Group at www.gisiconsulting.com .<br>
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<p><b>Hill International is an Equal Opportunity Employer/Veteran/Disabled
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Note : <i>This job description is intended to provide an indication of the nature and levels of work, knowledge, skills, abilities and other essential functions to be carried out as part of fulfilling the role mentioned in the job title. Various other duties as required.</i></p></div>

Quality Assurance Section Head (HQ) - (Saudization)

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