training director

Samana Group of Companies

Key Responsibilities:1. Training Strategy &amp; Development<ul><li>Develop and execute a comprehensive sales training strategy aligned with business goals.</li><li>Design onboarding programs for new sales hires and partner brokers.</li><li>Create training modules covering project knowledge, sales techniques, CRM use, and customer engagement.</li></ul>2. Sales Performance &amp; Capability Building<ul><li>Assess training needs through performance data, feedback, and field observation.</li><li>Conduct regular coaching sessions and refresher programs for underperforming teams.</li><li>Introduce advanced sales skills training (negotiation, objection handling, closing techniques).</li></ul>3. Product &amp; Market Knowledge<ul><li>Collaborate with project and marketing teams to ensure accurate and updated product knowledge.</li><li>Deliver regular sessions on new launches, masterplans, pricing, and payment structures.</li><li>Train teams on market trends, competitor projects, and buyer profiles.</li></ul>4. Broker &amp; Partner Enablement<ul><li>Develop specialized training programs for external brokerage partners.</li><li>Conduct international and local training workshops for channel partners and agencies.</li><li>Support brokers with sales kits, presentations, and certification programs.</li></ul>5. Monitoring &amp; Reporting<ul><li>Evaluate training effectiveness through KPIs, sales conversion rates, and feedback surveys.</li><li>Maintain training records, reports, and dashboards for management review.</li><li>Recommend continuous improvements in training content and delivery.</li></ul>6. Leadership &amp; Collaboration<ul><li>Lead a team of trainers and coordinators to execute training plans effectively.</li><li>Work closely with HR, Marketing, and Sales leaders to align training with business objectives.</li><li>Represent the company in sales exhibitions, events, and roadshows when required.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field (Master&rsquo;s preferred).</li><li>Minimum 8&ndash;12 years of experience in real estate sales, with at least 3&ndash;5 years in a training leadership role.</li><li>Strong understanding of off-plan real estate, sales operations, and brokerage dynamics.</li><li>Excellent communication, presentation, and coaching skills.</li><li>Proficiency in CRM tools, MS Office, and e-learning platforms.</li><li>Ability to work in a fast-paced, target-driven environment.</li></ul>Looking for Western country candidates Job Type: Full-timePay: AED1.00 - AED2.00 per month

Training Director

Il Fornaio Cucina Italiana

<div><h1 class="jobSectionHeader">Join our team at Il Fornaio Cucina Italiana as a Training Manager.</h1>
Il Fornaio - TrainingRecruiting Department 
Full-Time | Travel Required (up to all 18 restaurant locations)<h3 class="jobSectionHeader">
About Il Fornaio</h3>
Il Fornaio is an Italian restaurant group dedicated to delivering authentic Italian cuisine, exceptional hospitality, and an outstanding guest experience. We believe that great service begins with great training - and we are looking for a passionate and knowledgeable Training Manager to help elevate our teams across all locations.<h1 class="jobSectionHeader">
Position Summary</h1>
The Training Manager will play a key role in developing, delivering, and maintaining high-impact training programs for hourly employees and managers throughout the company. This position will work closely with the Director of TrainingRecruiting, restaurant leadership teams, certified trainers, and cross-functional departments to strengthen knowledge, consistency, and hospitality standards across all restaurants.
This role is ideal for someone who thrives in a hands-on environment, enjoys spending time in restaurants, and is passionate about teaching food, wine, cocktails, and service excellence.<h1 class="jobSectionHeader">
Key Responsibilities</h1><ul><li>
Conduct in-restaurant training visits to all Il Fornaio locations, focusing on hourly employee development and hospitality excellence.</li><li>
Facilitate training classes on food knowledge, winebeverage, servicehospitality, and company standards.</li><li>
Support and develop Certified Trainers and assist with maintaining the Certified Trainer Program.</li><li>
Deliver training and coaching to restaurant management teams as needed.</li><li>
Assist with onboarding and development programs for new hires, including FOH and BOH team members.</li><li>
Maintain training materials, manuals, quizzes, and LMS (Schoox) content.</li><li>
Support the rollout of new menu changes, including training, quizzes, and knowledge checks.</li><li>
Work collaboratively with HR, Operations, and the Director of Kitchen Operations to ensure consistent execution of standards.</li><li>
Travel regularly to restaurants to support ongoing development needs, new initiatives, and brand standards.</li><li>
Represent the Training Department in a professional and welcoming way, fostering a culture of hospitality, learning, and continuous improvement.</li></ul><h1 class="jobSectionHeader">
Required Qualifications</h1><ul><li>
Minimum 2 years of experience in restaurant management, training, or hospitality leadership.</li><li>
Strong knowledge of food, beverage, wine, and service standards.</li><li>
Excellent communication and presentation skills.</li><li>
Ability to travel to all 18 restaurant locations as needed.</li><li>
Strong organizational skills and ability to manage multiple projects at once.</li><li>
Comfortable facilitating classroom training and hands-on learning in busy restaurant environments.</li><li>
Passion for hospitality, teamwork, and developing others.</li></ul><h1 class="jobSectionHeader">
Preferred Qualifications</h1><ul><li>
Previous experience in training or multi-unit restaurant operations.</li><li>
Familiarity with LMS platforms (e.g., Schoox).</li><li>
Knowledge of Italian cuisine, wine, and culture.</li><li>
Certified Trainer or leadership development experience.</li></ul><h1 class="jobSectionHeader">
What We Offer</h1><ul><li>
Competitive salary</li><li>
Opportunities for professional growth and development</li><li>
Travel opportunities across all Il Fornaio locations</li><li>
A collaborative, people-focused culture</li><li>
The chance to make a meaningful impact on the guest and employee experience companywide</li></ul></div>

Training Manager

Accor Group

Accor is seeking an experienced Regional Learning and Development Director to lead the operations of Accor Academy across the Middle East, Africa, and Turkey. The role is responsible for building a culture of continuous learning, fostering leadership development, and ensuring the successful delivery of innovative training strategies that align with Accor s People and Culture objectives. Location: United Arab Emirates Location: Dubai Industry: Hospitality Function: Human Resources Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time Role Summary The Regional Learning and Development Director leads the strategic planning, implementation, and execution of learning initiatives across Accor properties in the region. The role ensures that learning programs are integrated into daily operations and aligned with organizational goals, fostering talent development, employee engagement, and operational excellence. Key Responsibilities * Develop and execute the annual learning and development strategy aligned with Accor s People and Culture framework. * Partner with leadership, People and Culture teams, and business units to identify learning needs and create impactful training programs. * Drive a culture of continuous learning and professional growth across all regional properties. * Oversee the design, delivery, and evaluation of learning programs, ensuring relevance, quality, and engagement. * Ensure learning content supports behavioral change, leadership development, and Heartist culture. * Manage pre-opening and rebranding hotel training support across the region. * Lead and mentor the Accor Academy team to deliver consistent learning outcomes. * Build partnerships with external training vendors and ensure alignment with Accor s learning standards. * Leverage learning analytics to assess performance and guide strategic decisions. * Manage departmental budgets, ensuring cost-effective delivery of programs while meeting participation and revenue goals. * Certify property-based trainers and support their ongoing development. * Customize global learning materials and programs to suit regional cultural and operational contexts. * Research and implement innovative learning technologies and trends that add value to the organization. * Ensure all programs support Accor s sustainability and corporate responsibility values. Candidate Requirements * Bachelor s or Master s degree in Human Resources or Organizational Development. * Minimum 5 years of leadership experience in learning, training, or organizational development within a regional or multi-property role. * Strong understanding of talent management, leadership development, and organizational effectiveness. * Demonstrated experience in using learning analytics and technology-driven training platforms. * Proven project management skills with experience delivering large-scale initiatives. * Excellent communication, facilitation, and consulting skills. * Strong ability to influence and partner with senior leaders across diverse teams. * Experience in managing external vendors and training partners. * Broad understanding of adult learning theory and instructional design. * Familiarity with multilingual or multicultural learning delivery.

Regional Learning and Development Director

The St. Joe Company

<div>At St. Joe, we honor, cherish, cultivate, and utilize the unique strengths of our team members, and we work hard to develop their talents. We believe our employees are our greatest asset. We are committed to recruiting top talent and we offer competitive benefits, wages, and a rewarding work environment.
Job Summary
The Director of Service Training leads the design, development, and execution of enterprise-wide training programs that elevate luxury service standards across The St. Joe Company&rsquo;s hospitality portfolio. This role drives Forbes Travel Guide implementation, strengthens guest experience through immersive learning initiatives, and partners with operational leaders to embed service excellence into daily routines. The Director oversees food and beverage training, compliance training, LMS optimization, leadership development, and the Certified Trainer Program. This position is instrumental in shaping a consistent, high-touch service culture aligned with St. Joe&rsquo;s brand standards and operational goals.
Job Responsibilities
<ul><li>Design and lead enterprise-wide learning and development initiatives aligned with company standards and business goals.
</li><li>Develop and deliver training for hourly team members, supervisors, and leaders on service, luxury standards, upselling, and leadership development.
</li><li>Produce and deliver food and beverage training for environments ranging from fast casual to fine dining.
</li><li>Develop and execute a comprehensive beverage and wine education strategy to support elevated guest service and revenue growth.
</li><li>Drive Forbes Travel Guide &amp; Hilton QA standards across properties to ensure consistency in Housekeeping, Front Office, and Food &amp; Beverage operations.
</li><li>Conduct service audits, quality shops, and assessments to evaluate guest experience and operational readiness.
</li><li>Serve as primary liaison for Forbes certification preparation, evaluation readiness, and post-evaluation action planning.
</li><li>Serve as primary liaison for Hilton QA certification evaluation- post-evaluation action planning.
</li><li>Collaborate with executive and property leadership to identify training needs across departments.
</li><li>Integrate training into daily operations through SOPs, stand-ups, lineups, and ongoing coaching.
</li><li>Assess and analyze guest survey data, complaints, and trends to create targeted training interventions.
</li><li>Attend property standups and pre-shift briefings to support service alignment.
</li><li>Lead the development and oversight of the Certified Trainer Program to scale onboarding, cross-training, and leadership readiness.
</li><li>Partner with HR to support succession planning and create development pathways for high-potential team members.
</li><li>Provide coaching and behavioral training curriculum for leadership development.
</li><li>Direct management and optimization of the Paycom Learning Management System (LMS), including governance, tracking, and reporting.
</li><li>Oversee compliance training programs to ensure adherence to federal and state regulatory requirements.
</li><li>Utilize training technologies and facilitation methods to ensure high-quality delivery.
</li><li>Measure and report training ROI using guest satisfaction metrics, performance indicators, and business outcomes.
</li><li>Manage training budgets, quarterly learning events, executive retreats, and cross-functional workshops.
</li><li>Prepare stand-up materials, training communications, and the annual learning and development calendar.
</li><li>Support Talent, Leadership &amp; Culture initiatives and enterprise projects.
</li><li>Provide training support for new property openings and operational transitions.
</li><li>Perform other duties as assigned.
</li></ul>Knowledge, Skills and Abilities
<ul><li>Strong public speaking, facilitation, and interpersonal communication skills.
</li><li>Exceptional organization, attention to detail, and ability to manage multiple priorities.
</li><li>Strong analytical, problem-solving, and decision-making abilities.
</li><li>Ability to influence, coach, and collaborate across all organizational levels.
</li><li>Innovative, results-driven, and able to work under pressure in a fast-paced environment.
</li><li>Ability to maintain confidentiality and exercise discretion.
</li><li>Highly responsible, reliable, flexible, and service-oriented.
</li></ul>Education and Experience
<ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, Organizational Development, or related field preferred.
</li><li>Equivalent hospitality training experience considered.
</li><li>Prior operational leadership experience in a luxury hotel or resort strongly preferred.
</li><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint).
</li><li>Experience developing and delivering hospitality service training required.
</li></ul>Physical Demands
<ul><li>Ability to lift up to 15 lbs.
</li><li>Frequent standing, walking, kneeling, bending, and stooping.
</li><li>Frequent keyboarding and occasional driving.
</li></ul>Working Conditions
<ul><li>Primarily indoors in an office environment.
</li><li>Regular travel to St. Joe properties for training, audits, coaching, and operational support.
</li></ul>The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company reserves the right to amend and change responsibilities to meet business and organizational needs.</div>

Director of Training

NiSource

<div>Description
Job Summary 
The Director of Training Execution- Electric has responsibility for the efficient and effective delivery of technical training programs supporting operations. This position partners with operational leaders to assure that training programs are properly executed to support the delivery of a safe, competent, and qualified workforce. This position will support all departments to provide technical training programs and solutions, and coordinate efforts as appropriate. This role partners with peers within the broader training organization to leverage training materials and training resources where appropriate. This position will assist with planning training strategy, prioritizing, and seeking funding for new training requests, and leveraging internal and external resources for training support as needed. This position has direct oversight of the day-to-day training operations at our LaPorte Training facility. 
 
Essential Functions<ul><li>
Strategizes with business leaders to identify training needs to help support the key business results for their Operations.</li><li>
Collaborates with peers within Training on operational training needs</li><li>
Consults with operational leaders to deliver training/development programs and spearheads the roll out of training and operations initiatives.</li><li>
Stays abreast of newest training and delivery ideas and techniques</li><li>
Creates and maintains process for measurement (ROI) of success for all programs, job aids, training tools, manuals, and curriculum.</li><li>
Evaluates and assesses the effectiveness of key training initiatives to provide results and feedback to the company and broad leadership</li><li>
Develops detailed project plans and timelines for work processes or project initiatives.</li><li>
Works collaboratively with operations and other departments on priorities for programs and rollouts.</li><li>
Identify and recommend opportunities for process improvement and initiates process changes as needed through the appropriate resources.</li><li>
Ensures that the integrity of training programs</li><li>
Implements and supports technological advancements that meets the needs of all stakeholders for training purposes</li><li>
Creates, maintains, supports an internal workforce development program that drives an enviable employee experience</li><li>
Ensures that training facilities or resources are being efficiently and effectively utilized and maintained</li></ul> 
Required Qualifications For Position<ul><li>
Demonstrated ability to develop a frontline technical workforce or a Bachelor's degree in Business administration, Human Resource Management, Education combined with demonstrated understanding and experience with workforce development or Equivalent experience</li><li>
Five or more years of experience with electric utility operations or equivalent experience delivering technical training in a field service industry.</li><li>
Proven project management experience and success with strong problem-solving skills</li><li>
Excellent MS Office experience</li><li>
Demonstrated experience as successful people developer and leader</li><li>
Knowledge of adult learning principles</li><li>
Ability to communicate certification/training needs, reporting gaps in training and knowledge at all levels</li><li>
Demonstrated ability to recommend and implement solutions to training gaps</li><li>
Demonstrated ability to maintain and improve training delivery to field service employees</li><li>
Strong analytical skillset required to create robust measurement processes including predictive evaluation, tracking and reporting</li><li>
Ability to professionally and effectively deliver training presentations to small and large groups (for all levels of management)</li><li>
Ability to work on multiple projects simultaneously</li><li>
Excellent collaboration skills</li><li>
Proven project management experience and success with strong problem-solving skills</li><li>
Excellent ability to multi-task</li><li>
Communication skills, relationship-building, flexibility, and strong dedication to building strategic relationship</li><li>
Strong verbal, communication, and presentation skills</li><li>
Travel required 40%</li><li>
Oversees the development and control of training budget</li><li>
Participates in state regulatory proceeding and formal presentations in support of training program</li><li>
Proven ability to work with labor contracts and address operational challenges</li></ul> 
Preferred Additional Qualifications for Position 
 
Physical Demands 
 
The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.
As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.
Work Authorization
Authorized to work in the United States without requiring sponsorship.
Workplace Connection 
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.
Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
Equal Employment Opportunity 
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may be considered for other job opportunities.
ADA Accommodations
If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320 
Safety Statement 
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
E-Verify
NiSource participates in the U.S. Department of Homeland Security&rsquo;s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:<ul><li>
E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish</li><li>
Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away</li></ul>
Salary Range*:
$155,400.00 - $233,100.00<ul><li>The salary offered to a candidate is based on several factors including but not limited to the candidate&rsquo;s skills, job-related knowledge, and relevant experience, as well as internal pay equity.
</li></ul>Posting Start Date:
2025-11-10
Posting End Date (if applicable):
2025-11-29 
Please note that the job posting will close on the day before the posting end date.</div>

Dir Training Execution - Electric

call your mother

<div></div><div>At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in Washington, D.C., Virginia, Maryland, Colorado, and even more on the way! We're looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food &amp; GOOD VIBES.
We're hiring a VP of Training and New Shop Openings in our DC office!
The Vice President of Training &amp; New Shop Openings will lead the strategy and execution of training programs and new shop openings across CYM, ensuring every team member is equipped to deliver exceptional experiences and every new shop launches with excellence. This role is central to scaling CYM&rsquo;s vibrant culture while maintaining consistency and high standards as the brand grows. 
 
As a culture champion, the VP will work closely with the heads of Training and New Shop Openings, and cross-functional leaders to foster an inclusive, fun, and high-energy environment where team members of all levels feel supported from day one. This role ensures that both new and existing shops are set up for success through best-in-class training programs that reflect CYM&rsquo;s core values and operational standards. 
 
With a focus on growth, the VP will design scalable systems for training and opening processes that deliver consistency across markets while celebrating the unique personality of each shop. The VP will also track key training and opening metrics to drive efficiency, effectiveness, and long-term sustainability, ensuring that CYM&rsquo;s rapid expansion is rooted in strong foundations. 
 
This role is vital to taking CYM to the next level, guiding the company through its ambitious growth while staying true to its roots. The ideal candidate will combine deep expertise in multi-unit restaurant training and new shop openings with strong leadership to elevate CYM&rsquo;s guest and team experience, driving success in a fast-paced, dynamic environment.
Company Core Values &amp; Expectations:<ul><li>
Vibrant &ndash; You are abundantly happy, fun, passionate, playful, and kind</li><li>
Integrity &ndash; You are honest, caring, real, and always strive to do the right thing and take pride in what you do</li><li>
Belonging &ndash; You will work as a team to make people feel welcome</li><li>
Energy &ndash; You are active, proactive, and work hard to make things happen</li><li>
Seize the Moment &ndash; You make the most of every guest opportunity by saying yes and by trying new things, and by being original</li></ul>
As a CYM team member, you&rsquo;ll make an impact by:<ul><li>
Mentoring and developing your team, working side by side with your leaders in the field</li><li>
Creating extraordinary moments for guests</li><li>
Contributing to our business with your ideas and feedback</li></ul>
Your core responsibilities will be:<div>
Leadership &amp; Strategy</div><ul><li>
Develop and execute a holistic training and new shop opening strategy that aligns with company goals and growth plans.</li><li>
Lead and mentor the Director of Learning &amp; Development and Director of New Shop Openings, and their teams, fostering a culture of accountability, collaboration, and innovation.</li><li>
Partner with Operations, Development, HR, and Marketing to ensure alignment on standards, culture, and execution across all shops.</li></ul><div>
Training</div><ul><li>
Oversee the creation and delivery of scalable training programs for shop-level employees, managers, and leaders across all markets.</li><li>
Ensure training content reflects operational excellence, brand standards, and company culture. 
Continuously evaluate training programs to improve effectiveness, efficiency, and scalability.</li><li>
Manage and develop the training team to create a best in class training program and achieve company and department goals.</li></ul><div>
New Shop Openings (NSOs)</div><ul><li>
Oversee the planning and execution of new shop openings across multiple markets.</li><li>
Ensure training, staffing, and operational readiness for every new shop.</li><li>
Develop processes and playbooks to streamline openings while maintaining high-quality standards.</li><li>
Collaborate cross-functionally to align timelines, budgets, and execution plans.</li><li>
Manage and develop the NSO team to create a best in class opening program and achieve company and NSO goals.</li></ul><div>
Operational Excellence</div><ul><li>
Set and track KPIs to measure the effectiveness of training and new shop opening success.</li><li>
Ensure all training and opening processes are scalable to support aggressive growth targets.</li><li>
Lead continuous improvement efforts by leveraging feedback, data, and industry best practices.</li></ul>
You&rsquo;ll be a great addition to the CYM team if you:<ul><li>
Minimum of 10 years of experience in multi-unit restaurant operations (QSR preferred), with at least 5 years in a senior leadership role.</li><li>
Proven track record of developing and leading training programs for 20+ shops across multiple markets.</li><li>
Direct experience leading new shop opening training for at least 15 shops in a single year.</li><li>
Strong understanding of restaurant operations, including food safety, inventory management, labor optimization, and guest service.</li><li>
Strong leadership skills with experience managing and developing high-performing teams.</li><li>
Exceptional organizational and project management skills, with the ability to manage multiple priorities in a fast-paced environment.</li><li>
Excellent communication and collaboration skills with the ability to influence across departments.</li><li>
Strong problem-solving skills, with the ability to make data-driven decisions and adapt to changing priorities.</li><li>
Ability to travel to oversee training in multiple markets.</li></ul>
You&rsquo;ll love working at CYM because:<ul><li>
Competitive base salary: $150,000 plus annual bonus opportunity</li><li>
Exciting opportunities for growth and development! With CYM&rsquo;s continued expansion, this role offers a strong foundation to grow your leadership skills and take the next step in your career.</li><li>
Great people, real support, and incredible VIBES. We&rsquo;re focused on a positive, people-first culture where everyone feels they belong and they&rsquo;re supported. You&rsquo;ll find a team that&rsquo;s welcoming, celebrates wins together, and most importantly, keeps things fun every day!</li><li>
Great benefits (our team agrees!) Health, dental, and vision insurance (for full-time staff averaging 30+ hours/week), 4% employer match 401k, paid vacation, and paid parental leave, Employee Assistance Program, free Call Your Mother staff meals, free fitness and wellness classes, free English/Spanish classes and DuoLingo reimbursement, team building activities, and more.</li></ul> 
We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.
U6adHr6rjZ</div>

VP of Training and New Shop Openings

Memphis Goodwill Inc.

JOB DESCRIPTION
 
Job Title Director of Learning & Development
 
Department Learning & Development
 
Team Leader Vice President of Human Resources
 
Status Exempt
 
MISSION CONTRIBUTION: 
To plan, develop, and execute the integration of Goodwill’s learning and education services within MGI and the associated general communities including all internal and external partners. Leads the learning and framework needed to support the professional and personal development of our team members, and leaders and affect organizational performance improvement through the development of a learning organization, education, and training programs.
 
SUMMARY: 
Under the general direction of VP of Human Resources, is responsible for developing learning, consulting and education initiatives and successfully implementing programs. Develops learning resources and the capacity necessary to carry out internal and external programs and services for mission integration delivery and operational excellence throughout the Goodwill network and served communities.
 
ESSENTIAL FUNCTIONS: 
1. Ensures and provides open and honest communication that encourages that all team members do not place themselves, donors or customers in harm’s way.
 
2. Communicates and supports Goodwill’s drug-free workplace, strives for and maintains a positive work environment following Goodwill’s Core Values and Guiding Principles.
 
3. Understands represent Goodwill’s zero tolerance for harassment, substance abuse, workplace violence, failure to report medical incidents (work or non-work related), and theft or other related offenses.
 
4. Demonstrates Goodwill’s Core Values in all actions and ensures adherence to Guiding Principles and CARF standards.
 
5. Program development and oversight including coordination for team training, the leadership of team members, assigned learning local programs financial review, and monitoring program outcomes. Prepare regular reports evaluating program efficiency and effectiveness including MGI Training statistics reporting.
 
6. Develops working relationships with other Goodwill teams.
 
7. Manages the educational support quarterly and annual budget process to ensure compliance and business alignment with identified deliverables and outcomes.
 
8. Ensures that all outreach focuses on opportunities to increase L&D partnerships.
 
9. Ensures that mission objectives and goals are met.
 
10. Ensures follow-through and compliance with budgeted funding established deliverables.
 
11. Participates in the development of MGI’s operational and strategic planning activities.
 
12. Develops budgets and manages expenditures for areas of responsibility, including L&D capital expense budgets with the VP of Human Resources.
 
13. Participates in the strategic planning process with the VP of Human Resources.
 
14. Responsible for the leadership, development, coordination, and facilitation of learning, education and development function for MGI in consultation with the VP of Human Resources and Leadership team.
 
15. Improve the organization’s capabilities to learn and grow through MGI’s Core Values by facilitating, coaching, analyzing, and managing learning and development.
 
16. Leads and manages vendor contracts, data reports, and GoodwillU learning platform.
 
17. Collects, evaluate, and analyze data relating to training programs and department performance (ROI).
 
18. Research, analyze, evaluate, recommend, negotiate, implement, and utilize resources, programs, and education for individuals, teams, and the organization in consultation with VP of Human Resources and the Leadership team.
 
19. Helps drive operational performance improvement through the delivery of high impact training.
 
20. Formulate and implement plans and procedures for company-wide team member training and development programs.
 
21. Leads the assessment of training needs and the development of training to support those needs both internally and externally.
 
22. Continually improves GoodwillU as a Learning Center and ensures maintenance of all training content and records to meet organizational needs for efficient, effective, on-time learning.
 
23. Defines the value proposition for each training program including return on investment measurement.
 
24. Remains current with operational changes and developments within the company and oversee updates or improvements with the curriculum.
 
25. Keeps abreast of learning and development trends, technology, and adult learning theory, and operates training programs at or above goals.
 
26. Collaborates with other MGI department leaders to help ensure optimal development and utilization of learning programs for all Goodwill Teams.
 
27. Maintains responsibility for learning and development program evaluation and quality assurance. Maintains statistical and administrative information related to instructor-led and online courses, generating monthly Training Stats Report.
 
28. Coordinates established training courses with technical and professional courses offered by community schools and other agencies.
 
29. Consults with team members about educational issues related to training services.
 
MINIMUM QUALIFICATIONS: 
1. Proven effectiveness in turning learning and training data analytics into business development-related success
 
2. Current learning and development trends, applications, use of technology, and delivery methods
 
3. Excellent communication, writing, editing, and project management skills; including the ability to communicate effectively with individuals and large groups
 
4. Experience working in a consulting capacity, developing and delivering training in a variety of methodologies
 
5. Successful track record of working with customers on the design and development of learning and training-related material.
 
6. Learning and development program performance improvement measurement techniques
 
7. Ability to negotiate learning and development vendor contracts
 
8. Ability to provide leadership that results in reaching objectives and goals
 
9. Motivate others and delegate responsibilities, holding teams or team members accountable.
 
TRAINING & EXPERIENCE: 
1. Bachelor’s Degree in organizational development, training, or education, Masters preferred.
 
2. Minimum of seven years in the field of Learning and Development, or Training to include instructional design, instructor-led presentations, and multiple platform delivery.
 
SPECIAL REQUIREMENTS: 
1. Must be able to work occasional after-hours and weekends.
 
2. This position is safety-sensitive and requires drug testing.
 
3. This role may require access to facility keys and alarm systems.
 
4. Must be able to travel locally and nationally.
 
5. Must possess a valid driver’s license, appropriate insurance coverage and a privately-owned reliable means of transportation to travel throughout Goodwill territory to visit stores and locations as necessary.
 
6. This position may also require you to hold personal auto insurance, review of your MVR (Motor vehicle record) and complete a road test/driving test.
 
PHYSICAL REQUIREMENTS: 
1. Able to sit, stand, bend, and reach.
 
2. Able to lift, push, pull up to twenty-five (25) pounds with no support regularly.
 
Over twenty-five (25) pounds request for additional team member assistance as needed.
 
CRITICAL PERFORMANCE FACTORS (CPFS): 
1. GoodwillU Learning Content Creation vs Goal (Timeliness, Quality and Deadlines vs Goals)
 
2. Pursuit of Education Program goals vs achieved (measured by participation, completions, and outcomes)
 
3. Role Model Worker % of TMs vs goal
 
4. Planning and reporting documentation (Measured by timeliness and accuracy of department reporting deliverables)
 
5. Product (Project) deliverables completed as assigned
 
6. Retention (New Hire 30, New Hire 90-day retention and annual retention vs LY)
 
7. Donor value vs LY
 
8. Transaction value vs LY
 
9. Sales per labor hour vs LY
 
10. Customer Survey Questionnaire score vs actual goal of 4.0

Director of Learning & Development

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