training facilitator

IntouchCX

About IntouchCX
 
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
 
About the Job
 
We are changing the way people think about customer service, and we need your help! We’re seeking a Trainer to deliver training modules and run classes for our team members.
 
Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. We’re looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development.
 
As Training Facilitator, You Will…
 <ul>
<li>Provide training to new and existing employees</li>
<li>Develop and deliver training plans and curriculum to classes of up to 25 people</li>
<li>Develop and utilize a variety of creative teaching techniques</li>
<li>Develops and administers knowledge assessment testing</li>
<li>Assist with QA monitoring, feedback and coaching</li>
<li>Maintain up-to-date reporting on training progress, effectiveness and improvements</li>
<li>Stay informed of current client products and services</li>
<li>Interact with partners, ensuring they understand the training environment, successes and opportunities for development</li>
<li>Manage new Trainers and Training Facilitators</li>
<li>International Travel is Required</li>
</ul>
As Training Facilitator, You Have…
 
<ul>
<li>BS/BA in Education or Business Administration or equivalent work experience preferred</li>
<li>Knowledge of adult learning principles and the ability to implement these principles into a training curriculum</li>
<li>3+ years previous contact center experience preferred</li>
<li>Experience in customer service training</li>
<li>Experience in coaching and mentoring</li>
<li>Knowledge of existing and emerging training methods and tools</li>
<li>Knowledge of call center systems, ACD/IVR and performance statistics</li>
<li>Strong verbal and written communication skills, including presentation skills</li>
<li>Strong analytical and problem solving skills</li>
<li>Ability to build rapport with clients and interact with team members at various position levels</li>
<li>Ability to multitask effectively and work in a fast paced environment</li>
<li>Ability to develop employees through positive motivation</li>
<li>Ability to adapt to change and innovation</li>
<li>Ability to potentially travel</li>
<li>Skills in MS Office programs (Word, Excel and PowerPoint)</li>
<li>Valid travel documents for international travel</li>
</ul>

Training Facilitator

Streets2Schools, Inc.

<div>About Streets2Schools.<h2 class="jobSectionHeader">
Empowering People to Make Positive Transformation</h2>
This isn&rsquo;t just a statement; it&rsquo;s the heartbeat of our organization. Every interaction, every program, every effort we put in is aimed at empowering individuals to change their lives for the better. We are the driving force behind the transformation, guiding people from tough situations to brighter futures. We expect each staff member to embrace this mission and carry it forward in their work. Together, we are making a real difference! 
 
Your work should reflect your passion and purpose. At Streets2Schools, we are dedicated to creating opportunities for at-risk individuals, empowering them to build brighter futures. By joining our team, you can be part of a mission-driven organization that values education, advocacy, and meaningful impact. We are looking for committed and compassionate individuals to help us transform lives and strengthen communities. 
Job Overview
The Facilitator functions as a remote instructor and service provider for intervention program clients (judicially involved). The facilitator will ensure that adult participants understand the course material, engage in interactive discussions, and meet the program's goals. This role requires a combination of technical proficiency with virtual learning tools, empathy, strong communication skills, and a deep understanding of domestic violence dynamics. The Facilitator reports directly to Facilitator Coordinator. 
Compensation: In accordance with California law, the expected salary range for this position is posted with this position. The actual compensation will be determined based on experience and other factors permitted by law.
This position has a schedule of evenings and Saturdays required. 
Essential Functions and Objectives<ul><li>
Conduct live, scheduled webinars utilizing curriculum on topics related to domestic violence prevention, parenting, anger management, healthy relationships, emotional regulation, and accountability to a mandated adult population.</li><li>
Facilitate interactive, instructional webinars for clients by maintaining established norms and teaching program content. Foster a respectful, non-judgmental, and inclusive online learning environment.</li><li>
Follow curriculum format for each webinar with compassionate and skilled delivery of concepts, strategies, and material.</li><li>
Provide strategies to hold clients accountable. Provide feedback and guidance to participants on their performance and progress toward meeting course objectives.</li><li>
Encourage active participation by facilitating questions and discussions.</li><li>
Monitor individual participation and address any disruptive behaviors. Monitor client behavior during webinars and alert Client Support regarding absences, no shows, suspected substance abuse, or breach of norms.</li><li>
Troubleshoot technical issues that participants may face during the webinar, ensuring smooth operation of the virtual learning platform.</li><li>
Maintain accurate attendance records. Complete weekly status report for each client&rsquo;s progress and review monthly summary data.</li><li>
Address any conflicts or challenges that may arise during sessions with professionalism and adherence to program guidelines.</li><li>
De-escalate situations of frustration or defensiveness using conflict resolution techniques.</li><li>
Review and understand all course materials provided by the program and its objectives to effectively communicate the program's goals.</li><li>
Perform job functions in compliance with penal code.</li><li>
Work closely with the program coordinator and other facilitators to maintain the integrity of the course curriculum.</li><li>
Attend team meetings and contribute feedback to improve the program.</li><li>
Other duties as assigned</li><li>
Incumbent must maintain confidentiality and use sound judgment in performing assigned duties</li></ul> 
Supervisory responsibilities
None 
Qualifications, Credentials and Competencies
Education and Experience<ul><li>
Bachelor&rsquo;s degree in Education, Psychology, Social work, Law Enforcement or related field. Commensurate experience in allied industry may be considered.</li><li>
Demonstrated compassionate experience serving at-risk populations.</li><li>
Skillful group facilitation proficiency.</li><li>
Experience in education, communications, social work or psychology as a service provider.</li><li>
Specific knowledge regarding, but not limited to, spousal abuse, child abuse, sexual abuse, substance abuse, the dynamics of violence and abuse, the law, and procedures of the legal system.</li><li>
Certificate of completion of state approved DV-BIP training program required (provided during hiring process by company).</li><li>
Annual requirement of 16 CEUs, 8 must be specifically in Domestic Violence.</li></ul>
Qualifications<ul><li>
Be violence free for a minimum of five years prior to facilitation of group sessions (unless under special circumstances pre-approved by the probation departments) and remain violence free.</li><li>
Be free of criminal convictions for any serious crime, and have at least 2 years of non-probation/parole status.</li></ul>
Core Competencies<ul><li>
Ability to attend and maintain continuing education units.</li><li>
Proficiency with Microsoft Office and Zoom. Ability to work on a computer for up to eight hours in a day (with meal or rest breaks).</li><li>
Intuitive software skills.</li><li>
Communicate with an encouraging and compassionate attitude, both orally and in writing. Ability to clearly convey information and guide participants through sensitive and complex topics.</li><li>
Strong capacity to understand participant emotions and provide compassionate support without judgment.</li><li>
Skilled at handling difficult or tense interactions during webinars while maintaining control of the session.</li><li>
Perform tasks independently within established timeframes.</li><li>
Ability to tailor teaching approaches to meet the diverse needs of webinar participants.</li><li>
Respect for and sensitivity to the backgrounds, beliefs, and values of participants from diverse cultures.</li><li>
Ability to monitor participant engagement and progress, ensuring program requirements are met.</li><li>
Quick decision-making in addressing technical issues or participant concerns that may arise during live sessions.</li><li>
Maintain professional manners.</li><li>
Reliable and diligent work ethic.</li><li>
Organize, prioritize and coordinate multiple assigned work activities with effective follow through.</li><li>
Work independently in the absence of instructions and maintain strict confidentiality.</li></ul> 
Working Conditions
This is a fully remote position with a schedule of evenings and Saturdays. As such, incumbent employees provide, at their expense, a secure, dedicated work area and materials, including a laptop or computer, reliable internet, and privacy. Scheduled hours of work will be set by the employees&rsquo; manager or supervisor and may include evenings and/or Saturdays. Employees are encouraged to embrace the benefits of working remotely, while maintaining regular contact with their supervisors and managers through designated channels. 
The pay range for this role is: 
20 - 25 USD per hour(USA)</div>

Facilitator - EVENINGS AND SATURDAYS

Solutions Recovery/Resilience Behavioral

<ul><li>Resilience Behavioral Health/Solutions Recovery is a trauma informed treatment center located in Willowbrook IL, committed to providing trauma-informed therapy to individuals facing addiction and co-occurring disorders. Our approach emphasizes helping clients build fulfilling connections with themselves and others, fostering a sense of aliveness and joy in every individual, regardless of age or background.</li></ul>WE ARE LOOKING FOR A GROUP FACILITATOR FOR WEDNESDAY AND FRIDAY EVES (6-9) TO RUN GROUPS AND THIS TIME INCLUDES DOCUMENTATION. WE PREFER A LICENSED APPLICANT. (LICSW, LMHC, LCSW). HOWEVER MASTER&quot;S IS SUFFICIENT.HOURS: APPROX SIX HOURS PER WEEK<ul><li>Group Facilitator at Resilience Behavioral Health will play an essential role in supporting clients through their recovery journey in a therapeutic group setting.</li><li>As a Group Facilitator, you&rsquo;ll have the opportunity to guide and inspire clients on their journey to recovery, helping them build resilience, find community, and achieve their personal goals.</li><li>Facilitating structured therapeutic group sessions focused on trauma recovery, addiction, emotional regulation, and coping skills</li><li>Implementing trauma-focused and evidence-based interventions within the group setting</li><li>Creating a safe, inclusive, and supportive environment where clients feel comfortable sharing and participating</li><li>Collaborating with the treatment team to ensure group sessions align with individualized treatment goals and support overall client progress</li><li>Observing and documenting client participation and progress, providing insights to the clinical team to inform ongoing treatment planning</li><li>Supporting clients in building healthy coping mechanisms, fostering resilience, and reinforcing skills gained in individual therapy</li><li>Experience in facilitating therapeutic groups and implementing trauma-focused interventions</li><li>Understanding of addiction, co-occurring disorders, and trauma-informed care approaches</li><li>Knowledge of mental health and counseling techniques, with an emphasis on group therapy</li><li>Strong communication and interpersonal skills, with an ability to engage clients and build trust</li><li>Ability to create a welcoming and safe environment, fostering a sense of community and support within the group</li><li>Master&rsquo;s degree in Psychology, Social Work, Counseling, or a related field. (Licensed Preferred)</li><li>Relevant certifications in group therapy, trauma-focused therapy, or addiction counseling are a plus</li></ul>Job Type: Part-timePay: $200.00 per dayWork Location: In person

Part-time EVENING Group Facilitator WEEKDAYS

Texas A&M University at Galveston

<div>Job Title
Learning Facilitator I
Agency
Texas A&amp;M University at Galveston
Department
Maritime Studies
Proposed Minimum Salary
$18.43 hourly
Job Location
Galveston, Texas
Job Type
Temporary/Casual Staff (Fixed Term)
Job Description
A Glimpse of the Job
The Writing Lab at Texas A&amp;M University at Galveston is an academic support unit focusing on the development of communication skills and information literacy in order to support students&rsquo; success toward their academic and professional goals. Located in the library and sharing a space with the multimedia Studio, we provide in-person and virtual assistance to TAMUG students in the form of 30- and 60-minute consultations on all aspects of writing process. Our undergraduate consultants reflect the range of majors at TAMUG and they are prepared to assist students with academic and professional writing. In addition to our undergraduate consultants, we are seeking a part-time Learning Facilitator I. Under the supervision of the Director, the Learning Facilitator will provide guidance and feedback to students during writing consultants at the Writing Lab and will provide in-class academic support in a developmental reading/writing course.
Essential Duties and Responsibilities
Writing Center Training Delivery<ul><li>
Assist undergraduate students at all levels and in a variety of majors in all aspects of the writing process in individual, 30/60-minute consultations</li><li>
Advise students on finding, evaluating, incorporating, and citing sources</li><li>
Consult with student writers about big-picture and sentence-level conventions of academic, professional, and occasionally creative writing</li><li>
Document consultations in post-appointment summaries</li></ul>
Classroom Learning Facilitation<ul><li>
Provide guidance and feedback to help ASCC 003 learners understand content and strengthen their skills</li><li>
Assist with leading learners through course concepts and components to achieve desired learning objectives</li></ul>
Administrative Support<ul><li>
Coordinate with the Director of the Writing Lab and the Program Coordinator for Developmental Education to support the delivery of course content</li></ul>
Professional Development and Mentorship<ul><li>
Attend required staff meetings and professional development trainings</li><li>
Assist in providing oversight and mentorship to undergraduate tutors, providing feedback to the Director</li></ul>
What you need to know
Salary: $18.43/hr.
Special Instructions: A cover letter and resume are strongly recommended. You may upload these in the CV/Resume section.
Required Education and Experience:<ul><li>
Bachelor&rsquo;s degree in English, Education, or a related field</li><li>
No experience required</li></ul>
Preferred Qualifications:<ul><li>
1-2 years of related work experience</li><li>
Prior tutoring experience in a writing or academic support center</li></ul>
Knowledge, Skills, and Abilities<ul><li>
Ability to multitask and work cooperatively with others</li><li>
Excellent communication and organization skills</li></ul>
Additional Information
Machines and Equipment:<ul><li>
Basic computer operations: Microsoft Word and Teams, Google Docs, Zoom, and online appointment booking system</li></ul>
Other Requirements and Factors:<ul><li>
This position is security sensitive</li><li>
This position requires compliance with state and federal laws/codes and Texas A&amp;M University System/TAMU policies, regulations, rules and procedures</li><li>
All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements</li><li>
This position allows alternate work location per TAMU guidelines</li></ul>
Who we are<div>
We are the ocean campus of Texas A&amp;M University at Galveston. Our employees come from throughout the world, with many different perspectives, talents, lived experiences, and interests. Aggies by the Sea promote a welcoming and highly productive work environment. We support the university&rsquo;s goals to recruit and retain a quality workforce and encourage life-long learning practices. We will do our part to assist you in your new position and encourage you to take advantage of training and development opportunities that are available to help you be successful.
Instructions to Applicants: Applications received by Texas A&amp;M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.
</div>All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution&rsquo;s verification of credentials and/or other information required by the institution&rsquo;s procedures, including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.</div>

Learning Facilitator I

CorrHealth

<div>Schedule: 24hrs/weekly on-site in Bernalillo, NM
Position Overview
The Group Facilitator is responsible for the delivery of structured psychoeducational programming within a correctional facility setting, including but not limited to anger management, life skills, parenting, and cognitive-behavioral groups designed to reduce recidivism and improve behavioral outcomes. This role operates within a secure correctional environment and works collaboratively with custody and healthcare staff to maintain safety and program integrity.
Essential Duties
Conduct structured psychoeducational group session including anger management, life skills, parenting education, substance abuse education, and relapse prevention
Deliver curriculum-based programming
Collect and track outcomes data (attendance, completion rates, behavioral improvements)
Adapt materials to accommodate varying literacy and learning levels
Document participant engagement and behavioral observation
Deliver programming using trauma-informed approaches
Minimum Education/Experience Requirements
Bachelor's degree in Behavioral Health, Social Work, Psychology, Criminal Justice, or related field
Minimum one (1) year experience in a correctional setting, community mental health, or substance use settings
Experience facilitating structured groups
Experience working with justice-involved populations
Additional Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Competencies
Clear and effective verbal and written communication with all coworkers, supervisors, jail administration, and patients
Excellent verbal and written comprehension
Excellent deductive reasoning and problem-solving abilities
Excellent organizational skills
Ability to use a computer and use/learn a variety of software, including site-specific computer programs
Ability to respect the dignity and confidentiality of inmates
Employment Requirements
Must maintain all certifications, educational requirements, licensing, etc. for this position
Must have current CPR/BLS certification
Must have current TB test (taken within one year)
Must adhere to all facility policies and procedures as well as the policies and procedures listed in the Employee Handbook
Willing to assist coworkers in the job duties and work overtime if required; may act as a resource to other coworkers
Maintains confidentiality, dignity, and security of health records and protected health information in compliance with HIPAA requirements
Security Requirements
Must undergo security training and orientation on facility safety policies and procedures
Physical/Mental Requirements
This position routinely requires (but is not limited to) the following:
Ability to both remain stationary and move/traverse throughout the facility, including up and down flights of stairs
Ability to position oneself in different spaces
Ability to convey and discern information in a conversation, frequently communicate with patients; must be able to exchange accurate information.
Ability to identify and detect objects and assess situations from a variety of distances
Ability to stay calm in stressful and demanding situations<h2 class="jobSectionHeader">
</h2>Work Environment
Work is performed inside a correctional facility. Employees are exposed to some level of risk and/or harm by inmates including exposure to blood borne pathogens. Employee is expected to work in accordance with all security rules and regulations to minimize the risk of danger and/or harm to themselves or other employees.
Other
Employee must comply with all current and future State, Federal, and Local laws and regulations, court orders, Administrative Directives and standards and policies and procedures of the site where assigned, including those of professional organizations such as ACA, NCCHC, etc. Employee must treat every other member of the CorrHealth team, all correctional personnel, all inmates and third parties in the facility with the proper dignity and respect. Actions or communications that are inappropriate or degrading will not be tolerated.</div>

PT Group Facilitator / in Bernalillo

Idara-e-Taleem-o-Aagahi

Location: Assigned School / ECCE Centre of Districts (Karachi)KEY RESPONSIBILITIES &amp; DUTIESClassroom Delivery &amp; Learning Environment<ul><li>Conduct daily ECCE classroom sessions following play-based learning approaches, structured routines, and the ECCE curriculum provided by the coordinator.</li><li>Implement age-appropriate learning activities that support language development, early numeracy, creativity, motor skills, and socio-emotional learning.</li><li>Maintain a safe, welcoming, clean, and stimulating physical classroom environment conducive to early childhood learning.</li><li>Arrange and rotate classroom learning corners (e.g., literacy corner, numeracy corner, art area) to support child-led exploration.</li></ul>Child Tracking &amp; Assessment<ul><li>Track daily attendance and maintain accurate registers for all enrolled children.</li><li>Monitor and document basic learning progress of each child using tools provided by the ECCE Coordinator.</li><li>Identify children with developmental concerns or learning difficulties and report to the ECCE Coordinator for appropriate follow-up.</li><li>Participate in child-level progress reviews with the ECCE Coordinator.</li></ul>Community Engagement &amp; Parental Involvement<ul><li>Engage regularly with parents and community members to promote the value of ECCE and encourage continued enrolment and retention.</li><li>Conduct parent meetings, home visits (where appropriate), and awareness sessions on early childhood development.</li><li>Share children's progress with parents in a positive and constructive manner.</li></ul>Safeguarding &amp; Professional Development<ul><li>Ensure child safeguarding and positive discipline practices are upheld at all times in the classroom and school environment.</li><li>Participate actively in all training, orientation, and capacity-building sessions organized by the ECCE Coordinator.</li><li>Follow all ECCE curriculum guidelines, teaching plans, and schedules provided by the coordinator.</li><li>Ensure full compliance with ITA's Code of Conduct, safeguarding, and PSEA policies.</li></ul>Qualification &amp; Experience:<ul><li>Minimum Intermediate (FA/FSc); Bachelor's degree in Early Childhood Education or a related field preferred.</li><li>Minimum 1&ndash;2 years of experience teaching or working with young children (ages 3&ndash;6) in a school, centre, or community setting.</li><li>Understanding of play-based learning and child-centred teaching approaches.</li><li>Warm, patient, and nurturing disposition with strong communication skills.</li><li>Fluency in Urdu and Sindhi; basic English literacy preferred.</li><li>Commitment to child rights, safeguarding, and positive discipline.</li></ul>Pay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

ECCE Facilitator

DCTO Campus-Kiran Foundation

21st CENTURY FACILITATORSKIRAN FOUNDATION HIGH SCHOOL TEACHING PROGRAMMEA facilitator is a two-year job opportunity for recent graduates and young professionals who are passionate about social change through education!Bachelors / Masters (Preferably from IBA, SZABIST, IoBM, Habib and, Bahria University)Join our dynamic team and teach in Pakistan's first trauma-sensitive, happiness-focused school system; transforming Lyari since 2006.Job Title: Class Teacher / Facilitator (English Strong)Department: Academics / School Program Location: Lyari, Karachi (Preference) Reporting To: Academic CoordinatorJob Summary:We are looking for a dynamic, energetic and English-strong Class Teacher / Facilitator who can manage classroom learning effectively, engage students actively, and create a positive learning environment. The ideal candidate should be lively, confident, and passionate about teaching and child engagement.Fresh graduates with strong communication and teaching interest are encouraged to apply.Key Responsibilities:Classroom Teaching:<ul><li>Deliver engaging lessons to assigned class/grade</li><li>Use interactive and student-centered teaching methods</li><li>Ensure clarity in English communication during instruction</li><li>Maintain classroom discipline in a positive manner</li></ul>Learning Support:<ul><li>Prepare basic lesson plans and class activities</li><li>Support students in reading, writing, and comprehension skills</li><li>Encourage participation and confidence building in students</li></ul>Student Engagement:<ul><li>Create a lively and motivating classroom environment</li><li>Encourage group activities, discussions, and presentations</li><li>Identify student learning needs and support accordingly</li></ul>Coordination &amp; Reporting:<ul><li>Maintain attendance and basic class records</li><li>Coordinate with academic team for student progress</li><li>Share feedback on student performance and behavior</li></ul>Required Qualifications:<ul><li>Bachelor&rsquo;s degree (Education / English / Social Sciences preferred)</li><li>Fresh graduates can apply (teaching interest mandatory)</li></ul>Required Skills:<ul><li>Strong spoken &amp; written English (very important)</li><li>Energetic, lively, and confident personality</li><li>Good communication with children</li><li>Classroom management ability</li><li>Passion for teaching and learning</li></ul>Preference:<ul><li>Candidates living in Lyari or nearby areas will be preferred</li><li>Familiarity with local context and student environment is a plus</li></ul>Ideal Candidate:<ul><li>Fresh but enthusiastic and willing to learn</li><li>Has interest in teaching as a long-term profession</li><li>Can connect with children in a friendly yet disciplined way</li></ul>Job Type: Full-timeWork Location: In person

Class Teacher - 6, 7 and 8

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