training lead

IntouchCX

About IntouchCX
 
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
About the Job
 Are you looking for an exciting new challenge? IntouchCX is looking for you!
 As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
 We’re hiring a Training Lead to oversee training initiatives by providing support and supervision to our Training Facilitators and Training Support staff. Our ideal candidate is a leader with a drive to create training policies, manuals and other educational media to support our learning and development initiatives.
 
As Training Lead, You Will…
 <ul>
<li>Promote an inclusive learning environment with a focus on employee engagement and retention</li>
<li>Manage the client-partner relationship as the point of contact for the Training team</li>
<li>Provide coaching and development based on performance evaluations to direct reports</li>
<li>Analyze trainee performance and trends</li>
<li>Participate in client-partner meetings</li>
<li>Be responsible for various tasks such as business reviews, reporting obligations and project management</li>
<li>Demonstrate an understanding of HR and local labor regulations</li>
<li>Implement comprehensive professional development plans and training programs</li>
<li>Provide direction for new training and professional development initiatives</li>
<li>Uphold existing best practices of the training department, while developing and communicating new procedures</li>
<li>Read, audit and parse technical information for action and analysis</li>
</ul>
As Training Lead, You Have…
 <ul>
<li>High School diploma or equivalent (required)</li>
<li>Degree (or equivalent) in Human Resources, Instructional Design, Teaching or Organizational Development (preferred)</li>
<li>Minimum of 3+ years working in a learning and development environment</li>
<li>Curriculum development and/or graphical & informational design experience</li>
<li>Instructional design experience including production and management of e-learning content</li>
<li>Experience developing and managing training programs and measuring their impact / ROI</li>
<li>Experience in contact center management and training (preferred)</li>
<li>Excellent written and verbal communication skills</li>
<li>Conflict resolution and problem solving skills</li>
<li>Proficiency with G Suite and Microsoft Office applications</li>
<li>Ability to learn and adapt to new systems (as required by the role)</li>
<li>A resilient attitude and demonstrated adaptability</li>
<li>A deep passion for collaboration and learning</li>
<li>The ability to work both independently and in team settings within a fast-paced, entrepreneurial environment</li>
<li>Proven experience in bringing a successful and innovative approach to learning</li>
<li>Engaging communication and facilitator skills</li>
<li>A strong business acumen and ability to make principled judgment calls</li>
<li>The ability to work with advanced training tools and technology (CRMs, LMS)</li>
<li>A proven track record in leadership development and performance management</li>
<li>A background in client relationship management and front-line supervisor development</li>
<li>Availability to work graveyard, weekends and/or holidays</li>
<li>A willingness to work overtime as determined by business needs</li>
<li>The ability to travel internationally as needed</li>
</ul>

Training Lead

Glean

<div>
 
 About Glean
 
 
 
 Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry&rsquo;s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.
 
 
 At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean&rsquo;s agentic capabilities - AI agents that automate real work across teams by accessing the industry&rsquo;s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.
 
 
 Recognized by Fast Company as one of the World&rsquo;s Most Innovative Companies (Top 10, 2025), by CNBC&rsquo;s Disruptor 50, Bloomberg&rsquo;s AI Startups to Watch (2026), Forbes AI 50, and Gartner&rsquo;s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we&rsquo;re helping the world&rsquo;s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.
 
 
 If you&rsquo;re excited to shape how the world works, you&rsquo;ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You&rsquo;ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.
 
 
 
 About The Role
 
 
 
 Glean is seeking an Onboarding &amp; Training Lead to build and run a high-touch, scalable onboarding experience for new hires globally. In this role, you&rsquo;ll own the end-to-end new hire journey&mdash;from pre-boarding through the first 90 days&mdash;designing programs that are engaging, community-building, and tightly connected to our culture and ways of working. You&rsquo;ll also drive lightweight training initiatives, with a particular focus on manager enablement and core skills training, partnering closely with HRBPs, Recruiting, Workplace, and functional leaders to ensure new hires and managers have the tools, training, and clarity they need to be successful.
 
 
 
 You Will
 
 
 
 <ul>
 <li>
 Design and run new hire onboarding
 </li>
 <ul>
 <li>
 Own the company-wide onboarding strategy and calendar- from pre-boarding communications through day 1, week 1, and 30/60/90-day milestones for new hires globally.
 </li>
 <li>
 Elevate our in-person and hybrid onboarding experience, ensuring new hires feel welcomed, informed, and connected, whether they&rsquo;re joining an office hub or remotely.
 </li>
 <li>
 Facilitate live onboarding sessions (e.g., company overview, culture and values, tools and systems, &ldquo;how we work&rdquo; norms) and coordinate guest speakers from across the business.
 </li>
 </ul>
 <li>
 Drive follow-up touchpoints and community
 </li>
 <ul>
 <li>
 Implement structured 30/60/90-day touchpoints, including checklists, surveys, and manager prompts to ensure new hires are ramping effectively and have what they need to succeed.
 </li>
 <li>
 Stand up lightweight new hire communities (e.g., cohorts, buddy programs, new-hire office hours) and recurring connection points such as welcome events or new hire happy hours.
 </li>
 <li>
 Partner with Workplace and local office leads to ensure physical space, events, and onsite experiences reinforce a positive onboarding journey.
 </li>
 </ul>
 <li>
 Lead lightweight L&amp;D and manager enablement
 </li>
 <ul>
 <li>
 Coordinate and run monthly manager meetings and enablement sessions on core topics such as performance, feedback, 1:1s, and onboarding best practices.
 </li>
 <li>
 Curate and maintain a self-serve learning library (playbooks, templates, checklists, videos) for managers and new hires, leveraging tools like Glean, LinkedIn Learning, and internal documentation.
 </li>
 <li>
 Partner with functional enablement teams (e.g., Sales Enablement) to extend relevant role-based onboarding content into the company-wide experience where appropriate.
 </li>
 </ul>
 <li>
 Measure, improve, and report on impact
 </li>
 <ul>
 <li>
 Define and track key onboarding and learning metrics, such as time-to-productivity, new hire satisfaction in the first 90 days, and manager feedback on readiness.
 </li>
 <li>
 Use data and qualitative feedback to continuously iterate on programs, content, and delivery, ensuring we stay aligned with business needs and employee expectations.
 </li>
 <li>
 Partner with People Analytics and Systems teams to build simple dashboards or recurring reports that give leaders visibility into onboarding health and trends.
 </li>
 </ul>
 <li>
 Program operations and cross-functional partnership
 </li>
 <ul>
 <li>
 Own the operational backbone of onboarding: schedules, comms, registration flows, documentation, and internal FAQs, in partnership with HR Ops, IT, Workplace, and Recruiting.
 </li>
 <li>
 Ensure smooth handoffs between Recruiting, HR, IT, and managers so that laptops, access, workspace, and key systems are ready for new hires on day one.
 </li>
 <li>
 Maintain clear, accessible documentation for all onboarding and core learning programs, including process maps, facilitator guides, and participant materials.
 
 </li>
 </ul>
 </ul>
 
 About You
 
 
 
 <ul>
 <li>
 4+ years of experience in HR, People Ops, L&amp;D, or Employee Experience, with a strong focus on new hire onboarding, program management, or internal training in high-growth environments.
 </li>
 <li>
 Proven ability to design and run scalable programs end-to-end - from needs assessment and content design to facilitation, measurement, and iteration.
 </li>
 <li>
 Comfortable facilitating live sessions (virtual and in-person) with groups of managers and new hires; you bring energy, clarity, and structure to every session.
 </li>
 <li>
 Data-informed and operationally minded - you use metrics, surveys, and feedback to decide where to focus and how to improve.
 </li>
 <li>
 Strong cross-functional collaborator who can partner with HRBPs, Recruiting, Workplace, IT, and business leaders and influence without formal authority.
 </li>
 <li>
 Excellent written and verbal communication skills; able to translate complex information into simple, actionable guidance for new hires and managers.
 </li>
 <li>
 Comfortable in a fast-paced, ambiguous environment; you enjoy building, iterating, and improving as the company grows.
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 <ul>
 <li>
 This role is hybrid (4 days a week in our SF Bay Area offices)
 
 
 </li>
 </ul>
 
 Compensation &amp; Benefits
 
 
 
 The standard base salary range for this position is $140,000 - $155,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
 
 
 We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.
 
 
 We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
 
 
</div>

Onboarding & Training Lead

Digi Security Systems

Training &amp; Development Lead Job Description Location: Dallas, TX Reports to: Director of People Operations Department: Human Resources / People Operations Pay Scale: $90,000-$97,000 Mission The Technician Development Lead empowers Digi Security Systems' technicians to grow their skills, uphold safety practices, and maintain professionalism by owning technician training initiatives, assessments, technical readiness, and the Safety Deputy Program. This role designs and scales impactful resources, training, and tools to elevate technician performance, promote field excellence, and support organizational growth. Key Responsibilities Spearhead the Safety Deputy Program Maintain and enhance the Safety Deputy Program to identify, train, and empower Safety Deputies within technician teams to reinforce a daily safety culture. Implement monthly safety audits and feedback loops to ensure consistent execution and continuous improvement across all sites. Lead Technician Assessments Develop and administer a standardized, skills-based evaluation framework to assess technical competencies, safety awareness, and role-specific readiness. Use assessment data to inform targeted development plans and team assignments to optimize performance. Improve Technician Compliance, Readiness, and Team Operations Design and implement tools (e.g., dashboards, checklists, digital trackers) to streamline daily tasks, certification tracking, and readiness reviews. Launch recurring training cadences and cross-training programs to enhance technician agility, reduce downtime, and boost on-the-job confidence. Define and Scale Technical Standards Create detailed, version-controlled documentation for key technician procedures and best practices, ensuring clarity and consistency across all teams. Collaborate with cross-functional stakeholders to pilot and roll out new standards, incorporating field feedback and updating SOPs accordingly. Competencies Instructional Design &amp; Facilitation Designs and facilitates structured, engaging training for adult learners, both in-person and virtually. Measures and tracks learning outcomes to ensure training effectiveness. Field &amp; Technical Expertise Demonstrates strong knowledge of low-voltage, AV, and structured cabling practices. Builds credibility with field technicians through hands-on expertise and applies industry best practices to training and standards. Program Development &amp; Scaling Builds sustainable systems and training programs, maintaining documentation and tools in a centralized system. Continuously improves programs based on field and stakeholder feedback. Employee Relations &amp; Coaching Support Supports disciplinary actions and improvement plans with professionalism. Tracks employee sentiment, escalates risks, and maintains trust in sensitive situations. Safety Program Leadership Owns and evolves the Digi Safety Deputy Program, ensuring staff complete required trainings. Assists with Toolbox Talks and proactively identifies and resolves safety risks in collaboration with field leaders. Cross-Functional Collaboration Works effectively with People Operations, HR, Technical, and Operations teams. Communicates clearly across roles and maintains strong follow-through on collaborative projects. Key Attributes Grit: Perseveres through complex program development and alignment, maintaining quality in high-growth and high-pressure environments. Self-awareness: Understands how their training and decisions impact technician performance, field operations, and customer outcomes. Bias for Action: Proactively builds systems, addresses training gaps, and drives improvements without waiting for instruction. Team Player: Collaborates across field and HQ teams, supports local training leads, and incorporates field input. Clear Communicator: Explains technical material, program expectations, and feedback clearly in multiple formats. Coachable: Welcomes feedback from leaders and field teams, adjusting training programs and methods as needed. Highly Technical: Possesses strong working knowledge of field installation, technical workflows, safety standards, and tools. Trusted Leader: Respected by leads, field managers, and technicians as a reliable source of guidance and knowledge. Qualifications Degree in Training and Development, Technical Education, or a related field (preferred). 5+ years of experience in training, technical instruction, or technician development, preferably in low-voltage, AV, or structured cabling industries. Strong understanding of safety standards, compliance, and technical workflows in a security &amp; field-based environment. Proficiency with tools like ConnectWise, SiteOwl, various dashboards and other digital trackers for program management and documentation. Exceptional communication, facilitation, and interpersonal skills to engage diverse audiences and build trust. Ability to manage multiple projects, adapt to changing priorities, and work collaboratively in a fast-paced environment.

Copy of Digi - Technician Training & Development Lead

Fur-Get Me Not

Join Our Family! Since 2000, Fur-Get Me Not has been more than just a pet care provider&mdash;we&rsquo;re a family. As a local, family-owned and operated business headquartered in Arlington, VA, we pride ourselves on a &quot;team-first&quot; culture where every member is supported and works together to deliver an excellent experience to customers across all of our services.The Role: We are seeking a perceptive and passionate leader to drive the customer and employee experience for our pet sitting, dog walking, and pet taxi services. You will be the primary mentor for our large team of part time field employees across our service area (i.e. Arlington, Falls Church, Alexandria, select DC Neighborhoods). You will be responsible for hiring, training, maintaining service quality control, and resolving any issues that arise day to day with the team or with customers. You will work close with the Office Operations Manager and team on a daily basis.What You&rsquo;ll Do:<ul><li>Recruitment &amp; Culture: Coordinate with the HR Manager to find professional and responsible animal lovers. You will be responsible for interviewing.</li><li>Training &amp; Coaching: Lead the onboarding and continuous education of our field team, helping them grow their animal skills and behavior knowledge. This includes scheduling and delivering training sessions, tracking attendance and application of the training, measuring success, and continuously enhancing the training modules and program.</li><li>Quality Excellence: Conduct field reviews and performance check ins to ensure pet safety and customer satisfaction remain our top priorities.</li><li>Operational Leadership: Manage staff schedules, resolve complex sitter inquiries, and occasionally step into the field to support the team.</li><li>Data Driven Decision Making: Developing and managing field operations dashboards and metrics to track progress and department health.</li><li>Safety First: Serve as an ambassador for safety, carrying out the company mission and ensuring all protocols are followed at all times.</li><li>Community Advocate &amp; Marketing: Contribute newsletter and social media content, participate in community outreach events to market services.</li></ul>Why Join Us? <ul><li>All-Employee Team: Unlike many in our industry, you will be part of a team of employees, not independent contractors. This means we handle all payroll taxes, provide worker's compensation, and offer real support.</li><li>Growth &amp; Learning: We want you to thrive! You&rsquo;ll have access to training in learning theory and dog behavior to sharpen your professional skills. Your teammates are a diverse group with animal expertise.</li><li>Supportive Environment: You&rsquo;ll report directly to the company owners and work in a fast-paced but family-oriented atmosphere where your voice is heard. You are empowered to make decisions and carry them out.</li></ul>Logistical Requirements &amp; Benefits:<ul><li>Schedule: Full-time, with core on-site hours 9am&ndash;5pm, M-F. Includes a regular on-call rotation and sharing holiday coverage, one to two each year at minimum.</li><li>Location: Driving is required to perform evaluations and support sitters at multiple locations in Arlington, Alexandria, Falls Church, and DC.</li><li>Qualifications: 5+ years of direct management, team training, and recruiting experience</li><li>Health &amp; Dental: Available for employees working 30+ hours after 60 days.</li><li>401(k) Match: After 1,000 hours of work and 1 year of tenure.</li><li>Vacation &amp; Holidays: Paid time off</li><li>Pet Perks: Employee discounts on daycare, boarding, training, and merchandise!</li></ul>Pay: From $22.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Paid training</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Do you have a reliable transportation? A car is required as this position will need to meet the team in the field and will also be their back-up.</li></ul>Work Location: In person

Pet Sitting & Dog Walking Training & Operations Lead

Green Construction Services

We&rsquo;re looking for a high-energy leader who can motivate canvassers, set the tone in the field, and help drive roof inspection appointments door-to-door.Who We AreWe are a fully licensed, fully insured, industry-certified restoration and emergency services company with more than 35 years of experience. Our reputation is built on being thorough, straightforward, and committed to excellence. We take pride in clear communication, dependable service, and delivering high-quality work our clients and partners can trust.Position OverviewWe are hiring a Canvass Lead to lead and develop a team of door-to-door canvassers responsible for setting roof inspections.This is a hands-on field leadership role for someone who brings strong energy, leads by example, and knows how to keep a team motivated and producing. The right person is competitive, relatable, team-focused, and comfortable holding people accountable while building a winning culture.This is not a sit-back management position. You will be in the field with the team, helping improve conversations at the door, reinforcing standards, and driving qualified roof inspection appointments.Responsibilities<ul><li>Lead and support a team of canvassers setting roof inspections door-to-door</li><li>Train new team members through paid training and field coaching</li><li>Lead by example with attitude, urgency, and consistency</li><li>Keep team energy high and help build a competitive, team-first culture</li><li>Hold canvassers accountable to daily activity and performance expectations</li><li>Help improve confidence, communication, and appointment-setting ability</li><li>Support daily field execution and overall team production goals</li></ul>Qualifications<ul><li>Strong leadership presence</li><li>High-energy and motivated</li><li>Competitive mindset with a team-first attitude</li><li>Comfortable working outdoors and in the field</li><li>Strong communication and people skills</li><li>Reliable, coachable, and results-driven</li><li>Experience in canvassing, door-to-door sales, roofing, or team leadership is a plus</li></ul>What We Offer<ul><li>Paid training</li><li>Performance-based compensation</li><li>Leadership growth opportunity</li><li>Fast-paced, team-oriented environment</li><li>Strong earning potential for the right candidate</li></ul>Why Join UsThis role is built for someone who wants more than just a title. It is for a leader who wants to help a team grow, compete at a high level, and create real momentum in the field. If you can bring energy, lead from the front, and help others perform, this is a strong opportunity to grow with us.Apply If You Are<ul><li>Competitive</li><li>Coachable</li><li>Team-focused</li><li>High-energy</li><li>Ready to lead by example</li><li>Motivated by performance and growth</li></ul>Pay: $66,029.82 - $79,519.78 per yearBenefits:<ul><li>Flexible schedule</li><li>On-the-job training</li><li>Opportunities for advancement</li><li>Paid training</li></ul>Work Location: Hybrid remote in Lakeland, FL 33811

Canvass Lead: Paid Training | Performance-Based Compensation

Clarvida

<div>Description 
 
 
Senior Manager, Global Talent Enablement
Location: Remote (U.S.-based)
Employment Type: Full-time, Exempt
Salary: $100,000 - $115,000
Date Posted: 04-03-2026 
About the Role 
The Senior Manager, Global Talent Enablement is a strategic builder and strong influencer responsible for leading Clarvida&rsquo;s enterprise talent enablement strategy across onboarding, leadership development, performance management enablement, compliance training, and continuing education. This role will build scalable learning and performance systems within ambiguity, establishing governance, structure, and measurable outcomes in a growing, multi-state behavioral healthcare organization.
This leader will oversee and develop a U.S.-based and Manila-based Learning &amp; Development Center of Excellence (COE), providing clear role clarity, quality standards, service levels, and operational discipline. The role requires a strong business partner mentality, the ability to coach and elevate leaders, and experience building programs from the ground up rather than operating within a narrowly scoped function in a large enterprise.
Responsibilities<ul><li>Own and execute the enterprise roadmap for Talent Enablement including onboarding, learning programs, leadership development, performance enablement, and continuing education</li><li>Establish governance for intake, prioritization, decision rights, documentation standards, templates, and change control to ensure scalable and repeatable programs</li><li>Partner with Executive Leadership, Operations, Clinical Leadership, Compliance, and HR to proactively identify capability gaps and build solutions aligned to business growth</li><li>Lead and develop a distributed team across the U.S. and Manila, providing coaching, performance management, and development to elevate team capability</li><li>Provide strategic and operational oversight of the Manila L&amp;D Center of Excellence, ensuring quality control, SLA adherence, capacity planning, and continuous improvement</li><li>Design and continuously improve a standardized, role-based onboarding experience that drives Day-1 readiness and reduces time-to-productivity</li><li>Build manager-owned onboarding toolkits, readiness checklists, and accountability loops to improve new hire experience and completion rates</li><li>Design and oversee leadership development programs for frontline supervisors, managers, and senior leaders with practical, behavior-based skill development</li><li>Build scalable programs such as Manager Onboarding, Manager Essentials, and leadership pathways with reinforcement mechanisms and measurable outcomes</li><li>Create leadership toolkits and playbooks focused on coaching, feedback, accountability, communication, and change leadership</li><li>Operationalize Clarvida&rsquo;s performance management process through manager and employee enablement for goal-setting, check-ins, reviews, and development planning</li><li>Lead performance-cycle readiness including communications, training, manager resources, office hours, and issue resolution</li><li>Support performance management program rollout and drive consistency, fairness, and documentation standards across markets</li><li>Oversee compliance training and required learning to ensure audit readiness, tracking accuracy, and regulatory alignment</li><li>Manage documentation and tracking processes for continuing education units (CEUs) in partnership with clinical and compliance stakeholders</li><li>Own learning analytics and dashboards to monitor KPIs including onboarding completion, manager enablement adoption, performance cycle participation, and CEU compliance</li><li>Deliver executive-ready reporting and insights to support prioritization, investment decisions, and continuous improvement</li><li>Manage external learning vendors and ensure thoughtful buy vs. build decisions when designing learning strategy</li><li>Lead program and project management for enterprise-wide talent initiatives with disciplined execution and stakeholder communication</li><li>Facilitate live training sessions and leadership workshops as needed (up to 25% travel)</li></ul> 
Required Qualifications<ul><li>Bachelor&rsquo;s degree in Human Resources, Organizational Development, Education, Business, or related field (Master&rsquo;s preferred)</li><li>7&ndash;10+ years of progressive Learning &amp; Development, Talent Development, Organizational Development, or Talent Management experience</li><li>Demonstrated success building enterprise learning strategies including buy vs. build decisions and scalable operating models</li><li>Proven experience building leadership development and manager enablement programs from the ground up</li><li>Experience leading performance management process adoption and improving manager consistency</li><li>Strong coaching capability with demonstrated success developing and elevating team members</li><li>Experience leading distributed or global teams, including offshore/shared-services models</li><li>Strong business partner mentality with the ability to influence senior leaders and operate effectively within ambiguity</li><li>Experience operating in regulated, multi-site environments with strong documentation and audit-readiness expectations</li><li>Strong knowledge of adult learning principles, learning technology/LMS operations, and analytics</li></ul> 
Preferred Qualifications<ul><li>Experience in behavioral health, healthcare, human services, or similarly regulated environments</li><li>Experience supporting compliance training and continuing education infrastructure</li><li>Experience working in high-growth, mid-sized organizations where full-process ownership was required</li></ul> 
Compensation &amp; Benefits
Full-time Employees:<ul><li>Paid vacation days (increase with tenure)</li><li>Separate sick leave that rolls over annually</li><li>Up to 10 paid holidays (varies by region)</li><li>Medical, dental, and vision insurance options</li><li>HSA &amp; FSA options</li><li>401(k) with employer match</li><li>DailyPay &ndash; access your earnings without waiting for payday*</li><li>Training, development, and continuing education opportunities</li></ul>
All Employees:<ul><li>401(k)</li><li>Free licensure supervision</li><li>Pet insurance</li><li>Employee Assistance Program (EAP)</li><li>Perks @ Clarvida &ndash; national discounts on shopping, travel, Verizon, and entertainment</li><li>Mileage reimbursement</li><li>Cellphone stipend</li></ul> 
(*Benefits may vary by state or county)
Work Location 
Remote (U.S.-based)
Employment Type 
Full-time, Exempt
How to Apply 
If you are a strategic builder who can influence leaders, build scalable talent systems within ambiguity, and develop high-performing teams across global environments, click &ldquo;Apply Now&rdquo; to join Clarvida as a Senior Manager, Global Talent Enablement.
About Clarvida 
Clarvida&rsquo;s success is built on the strength of our people and a shared commitment to improving lives and communities. We provide behavioral health and human services across the U.S., delivering outcome-driven, person-centered support to individuals and families. We are committed to cultural responsiveness, equity, and evidence-based care that improves lives and strengthens communities.
Learn more: www.clarvida.com/mission-vision-and-values
See other opportunities: www.clarvida.com/working-at-clarvida
Equal Opportunity Employer 
Clarvida is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic.
Fraud Alert 
Clarvida never charges fees to apply. Official communication regarding job opportunities will only come from authorized @clarvida.com email addresses, notifications@jobvite.com, or verified LinkedIn profiles associated with Clarvida email accounts.
Keywords 
Senior Manager, Global Talent Enablement, Talent Development Leader, Learning and Development Manager, Performance Management Enablement, Leadership Development, Manager Training, Onboarding Strategy, Training Compliance, Continuing Education, CEU Program Management, Learning Operations, Learning Analytics, LMS Administration, Organizational Development, HR Leadership, Shared Services Center of Excellence, Remote HR Leadership, Clarvida Careers</div>

Senior Manager, Global Talent Enablement

CBRE Excellerate

<div>
 
 Who We Are
 
 
 
 We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory &amp; transaction services, project management.
 
 
 We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.
 
 
 
 Why choose us
 
 
 
 Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.
 
 
 
 Job Purpose
 
 
 
 Under general direction, holds full accountability for the site operation, cost management, service delivery and front facing services at the client facilities. Provides personal leadership and effective management for a wide range of hard and soft services activities. Ensures improvements are achieved and maintained and a proper balance is achieved between responding to client requests and maintaining GWS high standards and cost effectiveness.
 
 
 What you will be doing
 
 
 
 Main Scope
 
 
 
 <ul>
 <li>
 Provides formal supervision to all assigned employees and may also have matrixed relationship with other teams within single functional or operational area.
 </li>
 <li>
 Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labour, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviours that are consistent with the company's values.
 </li>
 <li>
 Maintains the work environment, practices and training to avoid accidents and hazards and contributes to a safe and healthy work environment.
 </li>
 <li>
 Drive Operational control through Metrics/KPI Management.
 </li>
 <li>
 Ensures contingency plans are in place for emergencies. These include approved business continuity plans, disaster recovery plans etc.
 </li>
 <li>
 Conducts incident reviews and Root Cause Analysis, Site Stand Downs and drive consequence Management for all incidents.
 </li>
 <li>
 Inspires and behaves with unquestioned integrity and in accordance with CBRE Ethics Policy.
 </li>
 <li>
 Manage Life Cycle Assessment and Capital Planning Process.
 </li>
 <li>
 Drives continuous improvement and innovation comparative against Area, Geo and Peer groups.
 </li>
 <li>
 Delivers services based on contract scope of work with full understanding of the scope variances by site (e.g. client provided, 3d party, self-perform, LL, etc.)
 </li>
 <li>
 Leads site financial forecasting requirements. Drives compliant financial practices to ensure on time and compliant billing.
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 <li>
 Manages a budget and own analysis of variations and action planning.
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 <li>
 Drives enhancements to recurring spend actual (Labor/Sub/Materials, Optimize Self Perform utilization, Control Variable spend).
 </li>
 <li>
 Drives initiatives to achieve/exceed budget expectations at the site.
 
 
 </li>
 </ul>
 
 Client Management
 
 
 
 <ul>
 <li>
 Develops and maintains positive relationships with clients &amp; attends regular client meetings.
 </li>
 <li>
 Lead OPIs &amp; KPIs agreed as per MSA
 </li>
 <li>
 Ensure all client objectives are met on a timely manner
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 <li>
 Provide data analysis &amp; reports as requested by client on a timely manner
 </li>
 <li>
 First point of contact for the office of the client team. Be present on site to answer queries from employees, visitors, contractors via telephone or e-mail.
 
 
 </li>
 </ul>
 
 Facility Management
 
 
 
 <ul>
 <li>
 Building Maintenance:
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 <li>
 Coordinates, oversees and/or manages repair and maintenance work assignments performed by technicians, vendors and contractors performing building maintenance, landscaping and janitorial work. Reviews work orders to ensure that assignments are completed.
 </li>
 <li>
 Responsible for facilities inspections and reports.
 </li>
 <li>
 Deliver Statutory &amp; Non-statutory Work Orders as assigned and close reactive requests through Si7 tool (ticketing system)
 </li>
 <li>
 Coordinates and manages moves, adds and change activities.
 </li>
 <li>
 Obtains and reviews price quotes for the procurement of parts, services, and labour for projects.
 </li>
 <li>
 Coordinates, oversees and/or manages repair and maintenance work assignments performed by technicians, vendors and contractors performing building maintenance, landscaping and janitorial work.
 
 
 </li>
 </ul>
 Other duties may be assigned.
 
 
 <ul>
 <li>
 Soft Services: Manage and deliver which includes (Cleaning, Pest Control, Landscaping, Catering. Etc)
 </li>
 <li>
 Projects: Manages capital projects. Prepares capital project and operating budget and variance reports.
 </li>
 <li>
 Vendors&rsquo; Management: o Ensure vendors delivers as per scope &amp; scorecards, trains vendors on work order and billing procedures.
 </li>
 <li>
 Conducting supplier surveys &amp; tenders.
 </li>
 <li>
 Responsible for invoice processing and accuracy of cost centre coding.
 </li>
 <li>
 Uses pc and/or PDA for work order system, email, ESS and training. Provides process and procedure training.
 </li>
 <li>
 Performs all activities necessary to accomplish within cost, schedule and quality objectives, the procurement of a wide variety of complex material / mainly service requirements as required to fulfil the material needs of client needs.
 </li>
 <li>
 Achieves established cost improvement goals. Develops, manages and maintains historical / information and records for all assigned commodities.
 </li>
 <li>
 Conducts financial/business analysis including preparation of reports.
 </li>
 <li>
 In addition to all above, other duties may be assigned by the line manager
 
 
 </li>
 </ul>
 
 Education &amp; Experience
 
 
 
 <ul>
 <li>
 (5-7 Years minimum), operations experience of facilities management or service delivery possible specialist areas such as M&amp;E, catering, security and cleaning.
 </li>
 <li>
 Facility Management certification will be a plus. Driving license may be required.
 </li>
 <li>
 Industry expertise such as Critical Environments, Pharma, Finance and Oil &amp; Gas are valued and preferred. Commercial and financial awareness.
 </li>
 <li>
 Factory experience is a plus.
 </li>
 <li>
 PC literate. CMMS experience (WO Management Process) preferred
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 English - excellent written and verbal communication skills.
 </li>
 <li>
 Strong organizational and analytical skills.
 </li>
 <li>
 Ability to provide efficient, timely, reliable and courteous service to customers
 </li>
 <li>
 Ability to effectively present information. Ability to respond effectively to sensitive issues.
 </li>
 <li>
 Leadership skills to manage people &amp; vendors.
 </li>
 <li>
 MS literate
 
 
 </li>
 </ul>
 
 Qhse
 
 
 
 Acting with the authority of the employer's representative in the area where it is assigned, it is responsible for monitoring and supervising whether the occupational health and safety measures taken in the workplace are complied with, and for reporting and working to eliminate nonconformities. When assigning duties to the employee subordinate, it takes into account the suitability of the employee for the job in terms of health and safety. CBRE acquires the necessary organization and performs the duties to be aware of the duties, powers and responsibilities of the manager as defined in the QHSE Procedures.
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LFM Lead (6th October, Egypt)

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