training lead

Foundever

<div></div><div><div><div><div><div><b>Job Description:
</b><div><div><div><div><div><div><b>Job Summary:</b></div>
<div>
Your role will be crucial in fostering a culture of continuous learning and development, ensuring our agents are equipped with the knowledge and skills to excel in their roles.</div>
<div>
Leads all operational training initiatives for the assigned programs/ accounts, ensuring KPI performance, enhanced learning curves and financial proficiency through operational goals attainment and attrition control via successful onboarding processes.</div>
<div>
Supervises, leads and develops the assigned team of Trainers, in a way that ensures the mentioned items are achieved while complying with <b>Foundever </b>operational and quality standards.</div></div><br>
</div>
</div></div></div><div></div><div><div><div><div><div><div><div>Primary Job Responsibilities</div></div></div><br>
<div>
<div></div><div><b>Responsibilities:</b></div>
<ul>
<li>Develop and implement training plans that support all aspects of customer care center operations.</li>
<li>Oversee training staff, ensuring they execute training plans according to both Foundever and Client guidelines. Assist in the creation of operational training programs as needed.</li>
<li>Cultivate and maintain collaborative relationships with Operations to guarantee commitment to training programs.</li>
<li>Identify needs and advise the management team on strategies to synergize operations and training resources for goal accomplishment.</li>
<li>Set benchmarks for coaching and facilitation to maintain consistent standards in delivery and content.</li>
<li>Formulate evaluation processes for all training staff and implement these processes consistently and fairly.</li>
<li>Lead the hiring process for all Learning Specialists assigned to specific programs.</li>
<li>Provide guidance and support to Learning Specialists through establishing timelines, setting goals, and facilitating ongoing coaching sessions. Foster instructional design and facilitation skills.</li>
<li>Oversee the &quot;Train the Trainer&quot; processes, assess their effectiveness, make recommendations, and supervise implementation. Collaborate with Foundever and the Client stakeholders to ensure the achievement of these objectives.</li>
<li>Design and implement tests to gauge the effectiveness of training programs and tools. Present findings to operational leaders and recommend strategies for implementation and continuous improvement.</li>
<li>Create and enforce tracking processes. Collaborate with the Learning Specialist to collect and analyze quantitative training data. Generate training reports as necessary.</li>
<li>Collaborate with operational leaders to determine training hours and staffing needs for Customer Service Representatives (CSRs).</li>
<li>Assume the role of Supervisor to Learning Specialists, overseeing daily activities.</li>
<li>Maintain comprehensive knowledge of all service tasks and programs, as well as system and telecommunication capabilities related to the assigned programs.</li>
<li>Produce statistics on training and operational performance. Create reports integrating statistical analysis, and plan before and after actions.</li></ul><br>
<div></div>
<div><b>
Experience:</b></div>
<ul>
<li>At least 3 years of experience in training or development roles is required. Prior experience in other roles within the BPO industry.</li>
<li>Proven management experience.</li>
<li>US experince / time zone flexability is a must</li>
</ul>
<div><b>Skills Required:</b></div>
<ul>
<li>Should possess an in-depth understanding of the BPO industry and its key stakeholders.</li>
<li>Excellent verbal and written communication in English (C1)</li>
<li>Must have superior presentation skills for both group and individual settings.</li>
<li>Should be proficient in creating instructional materials.</li>
<li>Exceptional interpersonal and communication skills are required.</li>
<li>Strong leadership skills are necessary, including the ability to effectively manage groups of leaders.</li>
<li>Should possess superior problem-solving skills and demonstrate creativity in resolution.</li>
<li>Ability to adapt to changes in the work environment, including organizational and cultural shifts, is a must.</li>
<li>Must demonstrate strong teamwork skills.</li>
<li>Proficiency in MS Office software packages (Word, Excel, PowerPoint) is required.</li>
</ul></div></div></div></div></div><div><div><div><div>About Us</div>
</div><div><div>
A global customer experience leader, redefining the way brands speak with their customers.</div>
</div></div><div><div><div>
Job Summary</div>
</div><div><div><b>
Job Summary:</b></div><br>
<div></div>
<div>Your role will be crucial in fostering a culture of continuous learning and development, ensuring our agents are equipped with the knowledge and skills to excel in their roles.</div>
<div>Leads all operational training initiatives for the assigned programs/ accounts, ensuring KPI performance, enhanced learning curves and financial proficiency through operational goals attainment and attrition control via successful onboarding processes.</div>
<div>Supervises, leads and develops the assigned team of Trainers, in a way that ensures the mentioned items are achieved while complying with <b>Foundever </b>operational and quality standards.</div>
</div></div><div><div><div>
Primary Job Responsibilities</div></div><div></div><div><br>
<div><b>Responsibilities:</b></div>
<ul><li>Develop and implement training plans that support all aspects of customer care center operations.</li>
<li>Oversee training staff, ensuring they execute training plans according to both Foundever and Client guidelines. Assist in the creation of operational training programs as needed.</li>
<li>Cultivate and maintain collaborative relationships with Operations to guarantee commitment to training programs.</li>
<li>Identify needs and advise the management team on strategies to synergize operations and training resources for goal accomplishment.</li>
<li>Set benchmarks for coaching and facilitation to maintain consistent standards in delivery and content.</li>
<li>Formulate evaluation processes for all training staff and implement these processes consistently and fairly.</li>
<li>Lead the hiring process for all Learning Specialists assigned to specific programs.</li>
<li>Provide guidance and support to Learning Specialists through establishing timelines, setting goals, and facilitating ongoing coaching sessions. Foster instructional design and facilitation skills.</li>
<li>Oversee the &quot;Train the Trainer&quot; processes, assess their effectiveness, make recommendations, and supervise implementation. Collaborate with Foundever and the Client stakeholders to ensure the achievement of these objectives.</li>
<li>Design and implement tests to gauge the effectiveness of training programs and tools. Present findings to operational leaders and recommend strategies for implementation and continuous improvement.</li>
<li>Create and enforce tracking processes. Collaborate with the Learning Specialist to collect and analyze quantitative training data. Generate training reports as necessary.</li>
<li>Collaborate with operational leaders to determine training hours and staffing needs for Customer Service Representatives (CSRs).</li>
<li>Assume the role of Supervisor to Learning Specialists, overseeing daily activities.</li>
<li>Maintain comprehensive knowledge of all service tasks and programs, as well as system and telecommunication capabilities related to the assigned programs.</li>
<li>Produce statistics on training and operational performance. Create reports integrating statistical analysis, and plan before and after actions.</li></ul><br>
<div>
</div><div><b>Experience:</b></div>
<ul><li>At least 3 years of experience in training or development roles is required. Prior experience in other roles within the BPO industry.</li>
<li>Proven management experience.</li>
</ul>
<div><b>Skills Required:</b></div>
<ul><li>Should possess an in-depth understanding of the BPO industry and its key stakeholders.</li>
<li>Excellent verbal and written communication in English (B2-C1)</li>
<li>Must have superior presentation skills for both group and individual settings.</li>
<li>Should be proficient in creating instructional materials.</li>
<li>Exceptional interpersonal and communication skills are required.</li>
<li>Strong leadership skills are necessary, including the ability to effectively manage groups of leaders.</li>
<li>Should possess superior problem-solving skills and demonstrate creativity in resolution.</li>
<li>Ability to adapt to changes in the work environment, including organizational and cultural shifts, is a must.</li>
<li>Must demonstrate strong teamwork skills.</li>
<li>Proficiency in MS Office software packages (Word, Excel, PowerPoint) is required.z</li></ul></div></div></div></div></div></div></div></div><div></div>

Training Lead

VASA Fitness

<p><strong> POSITION DESCRIPTION </strong></p><p><strong> POSITION TITLE: </strong> Personal Training Lead (PTL) </p><p><strong> REPORTS TO: </strong> General Manager <br/> <strong> DIRECT REPORTS: </strong> Personal Trainers </p><p><strong> FLSA </strong><em> : </em> Hourly, Non-Exempt </p><p><strong> COMPENSATION: </strong> Base Rate: $18.00- $24.00 per hour </p><p> Plus Monthly Bonus and Milestone Bonus opportunities! </p><p> Total Compensation Range: $50,180 $68,800 annually </p><p></p><p> <strong> JOIN OUR TEAM </strong> </p><p></p><p> At VASA Fitness Our Approach start with people who align with our values. When we have a solid foundation, we can bring our Purpose to life by creating an UPLIFTing VASA experience by offering inclusive, accessible, and on-trend fitness. We create a sense of belonging by being supportive, helping people feel seen and building connection with our employees, members, and guests. </p><p> Our people BELIEVE in our brand, are HARD WORKING, have HIGH STANDARDS, and GIVE ENERGY to others . </p><p><strong> BENEFITS </strong></p><p> We offer a competitive total reward approach which includes benefits for employees who work 20+ hours per week. All employees receive complimentary gym membership and a Plus-One membership and 401k. </p><ul><li> <em> 30+ hours per week employees: </em> Paid Time Off <em>(hourly),</em>Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above) </li><li> <em> 40 hours per week employees: </em> Flexible Vacation Plan <em>(salary)</em> & Paid Holidays (in addition to above) </li></ul><p> Come join VASA Fitness and join a passionate, fun, and united team! </p><p><strong> We are proud to be a 'Great Place to Work' certified company! </strong></p><p> <strong> PURPOSE </strong> </p><p></p><p> The Personal Training Lead is responsible for advancing the personal training business that results in exceeding all fitness financial targets at their club. This is achieved by building and developing a high-performing team who enables our members to achieve their physical, mental, and emotional fitness goals while enjoying a world-class experience every visit. </p><p> PTLs oversee the personal training team to deliver high-quality training sessions with the goal of hitting monthly session targets and increase overall net client count. They work with all team members to accomplish monthly targets of acquiring new personal training clients. </p><p> <br/><strong>DELIVERABLES</strong> </p><ul><li> Build and develop a high performing team. This includes establishing a culture within the team that adheres to VASA's core values and drives accountability. The PTL is responsible for attracting, hiring, coaching, and maximizing the engagement of the personal training team for their club. </li><li> Increase acquisition of new and improve retention of existing personal training clients. </li><li> Develop an agile personal training team<strong></strong>who can facilitate and adjust programming to fit the exact needs of each client. This includes following VASA's Care & Connect concepts throughout the duration of the client journey. </li><li> Create an approachable environment in and around the Personal Training Cage<strong></strong>by interacting with members, clients, and guests in a friendly, fun, energetic, and inclusive way. </li><li> Retain personal training clients and ensure they receive the best value in personal training. This includes consistent appearance and behavior from the personal trainers, safe and clean training spaces, and over-delivery of value to cost. </li><li> Create a supportive, connected community for all personal trainers and their clients by providing multiple tools and resources for them to use, having meaningful check-ins with your team members, and encouraging their on-going growth and development. </li><li> Attract new clients by forming personal relationships with VASA members. </li><li> Coach personal trainers on how to conduct a consultation and recommend an appropriate personal training packages based on the client's goals. </li><li> Contribute and work with personal trainers to achieve monthly sales targets for attracting new clients. </li><li> Achieve monthly sales goals. PTLs will work with their team and help contribute to achieve monthly sales targets for attracting new clients. </li></ul> Required <ul></ul> Preferred <ul></ul> Job Industries <ul><li> Salon/Spa/Fitness </li></ul>

Personal Training Lead

High Profile Resourcing Ltd

<p><strong>Regional Training Lead - Transport</strong></p> <p><strong>Location:</strong> Essex</p> <p><strong>Salary:</strong> £33,000 - £41,000 + London Weighting + Company Car</p> <p><strong>Region:</strong> Essex & London</p> <p><strong>Contract:</strong> Full-Time, Permanent</p> <p>Do you have experience of delivering training to professional drivers in high-risk logistic environments? Do you enjoy leading from the front when it comes to safety, compliance, and commercial driver performance? Our client is looking for a <strong>Regional Training Lead</strong> to ensure best practices and driver compliance in their qualified driving teams across their Essex & London operations.</p> <p>This role is ideal for a proactive, highly skilled, training professional with deep experience of training and developing already qualified HGV drivers. You will be responsible for the continued professional development of driving teams. You'll thrive in a regional, hands-on environment while, working closely with operational transport teams to deliver classroom, practical, and on-the-road training - shaping driver performance from the first day they join and throughout their career with the organisation. You'll play a vital part in maintaining and enhancing the safety culture and operational standards of the HGV driving team across the fleet.</p> <p><strong>What You'll Be Doing:</strong></p> <ul> <li>Deliver practical and classroom-based transport training across multiple locations e.g., operational standards, compliance, safety, customer service and hazardous goods handling etc</li><li>Design best-in-class training materials to be delivered across the whole group, as well as adapt national content to reflect local risk trends and operational changes</li><li>Support and assess new starters, agency drivers, apprentices, and seasonal drivers</li><li>Deliver and tailor modules including CPC driver training, ADR awareness, manual handling, WTD, load security & more</li><li>Monitor training impact through safety audits, business set KPI's, TruTac data, and feedback loops</li><li>Collaborate with local transport teams to reinforce driver accountability and ensure best safety practices are consistently understood, applied, and maintained across the region</li><li>Respond to audit outcomes and incident trends with targeted training sessions</li></ul> <p><strong>About You:</strong></p> <ul> <li>Strong track record in training delivery in both classroom and practical environments</li><li>Highly experienced in designing effective and measurable training material</li><li>Previous experience delivering driver and compliance training (Logistics UK, RoSPA, SAFED or CPC accreditation)</li><li>Familiarity with high-risk operations (fuel, chemical, gas, pressurised materials or armed forces preferred - ADR certified would be an advantage)</li><li>Current HGV Category C+E licence holder</li><li>CPC qualified with strong knowledge of driver compliance, WTD, and safe driving practices</li><li>Confident and engaging facilitator with excellent communication and coaching skills</li><li>Self-motivated and able to manage your schedule regionally</li><li>Experienced in identifying training needs through training needs analysis</li><li>Well-versed in Microsoft Office (Excel, PowerPoint, Outlook) and experienced in managing training records through LMS tools such as Workday</li></ul> <p><strong>Why Join Us?</strong>Unlike traditional "driving instructor" roles, this is not about test preparation or driving license acquisition, you'll be working with already qualified drivers. You'll be the go-to person for driver development in your region. You'll be joining a growing national team, where you'll have the tools, resources, and autonomy to make a real impact. This is a uniquely blended role combining: facilitator, coach, designer, auditor, safety advocate and technical subject matter expert. If you're motivated by quality, accountability, and development - this is a great next step for you!</p>

Regional Training Lead - Transport

SOURCE CODE ACADEMIA

<p><b>Job Title: Academics Quality &amp; Training Lead</b></p><p><b>Department: Islamic Research</b></p><p><b>Employment Type: Full-Time / Office Based</b></p><p><b>Reports to: HOD &ndash; Islamic Research</b></p><p><b>Position Overview:</b></p><p>We are seeking a passionate and organized <b>Academics Quality &amp; Training Lead</b> to oversee the academic standards, teacher development, and overall quality of online learning across our programs in <b>Islamic Foundation (Adults &amp; Kids)</b>.<br/>The ideal candidate will ensure excellence in curriculum delivery, student experience, and continuous professional development of instructors.</p><p><b>Key Responsibilities:</b></p><p><b>Academic Quality &amp; Supervision</b></p><ul><li>Monitor teaching quality and learning outcomes for all online classes.</li><li>Conduct periodic class observations and provide constructive feedback.</li><li>Maintain consistency in academic standards and adherence to curriculum guidelines.</li><li>Ensure accurate implementation of course outlines, objectives, and assessment methods.</li></ul><p><b>Training &amp; Development</b></p><ul><li>Plan and deliver regular <b>teacher training sessions</b> on pedagogy, class engagement, and online tools.</li><li>Identify areas for improvement in teacher performance and design coaching plans.</li><li>Develop orientation programs for new teachers.</li></ul><p><b>Curriculum &amp; Program Enhancement</b></p><ul><li>Collaborate with curriculum developers to review and improve course content.</li><li>Ensure alignment between Islamic values, authentic sources, and modern teaching methodologies.</li><li>Evaluate student feedback and recommend improvements.</li></ul><p><b>Quality Assurance &amp; Reporting</b></p><ul><li>Develop QA rubrics, evaluation reports, and performance dashboards.</li><li>Maintain detailed teacher performance records and recommend promotions or reassignments.</li><li>Conduct academic audits and prepare monthly quality summaries.</li></ul><p><b>Eligibility Criteria:</b></p><ul><li><b>Education:</b></li><li>Master&rsquo;s degree (or higher).</li><li>Diploma or certification in <b>Teaching / Quality Assurance / Online Education</b> preferred.</li><li><b>Experience:</b></li><li>Minimum <b>3&ndash;5 years</b> of teaching and academic supervision experience.</li><li>Proven record of <b>teacher training, curriculum implementation</b>, or <b>online education leadership</b>.</li><li>Prior experience in <b>Islamic or e-learning</b> institutions is an advantage.</li></ul><p><b>Skills Required:</b></p><ul><li>Strong understanding of <b>Islamic Sciences</b>.</li><li>Excellent <b>communication</b>, <b>evaluation</b>, and <b>presentation</b> skills.</li><li>Ability to <b>train and motivate teachers</b> across diverse age groups.</li><li>Expertise in <b>online learning platforms (Zoom, LMS, Google Classroom)</b>.</li><li>High standards of <b>professional ethics</b>, punctuality, and organization.</li><li>Fluent in <b>English</b> (Arabic or Urdu proficiency is a plus).</li></ul><p>Job Type: Full-time</p><p>Pay: Rs60,000.00 - Rs130,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Location:</p><ul><li>Rawalpindi (Preferred)</li></ul><p>Work Location: In person</p>

EDUCATOR / Academics Quality & Training Lead

IntouchCX

<div>
 <p>
  <strong>
   About the Job
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  IntouchCX is a global leader in customer experience and technology solutions based in Canada. The company has been in the market for over 20 years and has recently expanded its operations to Egypt, where it has been active for the past two years.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
 </p>
 <p>
  Are you looking for an exciting new challenge? IntouchCX is looking for you!
 </p>
 <p>
 </p>
 <p>
  As one of the world&rsquo;s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
 </p>
 <p>
 </p>
 <p>
  We&rsquo;re hiring a Training Lead to oversee training initiatives by providing support and supervision to our Training Facilitators and Training Support staff. Our ideal candidate is a leader with a drive to create training policies, manuals, and other educational media to support our learning and development initiatives.
 </p>
 <p>
 </p>
 <p>
  <strong>
   As Training Lead, You Will&hellip;
  </strong>
 </p>
 <p>
 </p>
 <ul>
  <li>
   Promote an inclusive learning environment with a focus on employee engagement and retention
  </li>
  <li>
   Manage the client-partner relationship as the point of contact for the Training team
  </li>
  <li>
   Provide coaching and development based on performance evaluations to direct reports
  </li>
  <li>
   Analyze trainee performance and trends
  </li>
  <li>
   Participate in client-partner meetings
  </li>
  <li>
   Be responsible for various tasks such as business reviews, reporting obligations, and project management
  </li>
  <li>
   Demonstrate an understanding of HR and local labor regulations
  </li>
  <li>
   Implement comprehensive professional development plans and training programs
  </li>
  <li>
   Provide direction for new training and professional development initiatives
  </li>
  <li>
   Uphold existing best practices of the training department, while developing and communicating new procedures
  </li>
  <li>
   Read, audit, and parse technical information for action and analysis
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   As Training Lead, You Have&hellip;
  </strong>
 </p>
 <ul>
  <li>
   High School diploma or equivalent (required)
  </li>
  <li>
   Degree (or equivalent) in Human Resources, Instructional Design, Teaching or Organizational Development (preferred)
  </li>
  <li>
   Minimum of 3+ years working in a learning and development environment
  </li>
  <li>
   Curriculum development and/or graphical &amp; informational design experience
  </li>
  <li>
   Instructional design experience, including production and management of e-learning content
  </li>
  <li>
   Experience developing and managing training programs and measuring their impact / ROI
  </li>
  <li>
   Experience in contact center management and training (preferred)
  </li>
  <li>
   Excellent written and verbal communication skills
  </li>
  <li>
   Conflict resolution and problem-solving skills
  </li>
  <li>
   Proficiency with G Suite and Microsoft Office applications
  </li>
  <li>
   Ability to learn and adapt to new systems (as required by the role)
  </li>
  <li>
   A resilient attitude and demonstrated adaptability
  </li>
  <li>
   A deep passion for collaboration and learning
  </li>
  <li>
   The ability to work both independently and in team settings within a fast-paced, entrepreneurial environment
  </li>
  <li>
   Proven experience in bringing a successful and innovative approach to learning
  </li>
  <li>
   Engaging communication and facilitator skills
  </li>
  <li>
   A strong business acumen and ability to make principled judgment calls
  </li>
  <li>
   The ability to work with advanced training tools and technology (CRMs, LMS)
  </li>
  <li>
   A proven track record in leadership development and performance management
  </li>
  <li>
   A background in client relationship management and front-line supervisor development
  </li>
  <li>
   Availability to work graveyard, weekends, and/or holidays
  </li>
  <li>
   A willingness to work overtime, as determined by business needs
  </li>
  <li>
   The ability to travel internationally as needed
  </li>
 </ul>
 <p>
 </p>
</div>


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