training lead

IntouchCX

<div>
 <strong>
  About IntouchCX
  <br/>
  <br/>
 </strong>
 IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 <br/>
 <br/>
 <strong>
  About The Job
  <br/>
  <br/>
 </strong>
 Are you looking for an exciting new challenge? IntouchCX is looking for you!
 <br/>
 <br/>
 As one of the world&rsquo;s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
 <br/>
 <br/>
 We&rsquo;re hiring a Training Lead to oversee training initiatives by providing support and supervision to our Training Facilitators and Training Support staff. Our ideal candidate is a leader with a drive to create training policies, manuals and other educational media to support our learning and development initiatives.
 <br/>
 <br/>
 As Training Lead, You Will&hellip;
 <br/>
 <br/>
 <ul>
  <li>
   Promote an inclusive learning environment with a focus on employee engagement and retention
  </li>
  <li>
   Manage the client-partner relationship as the point of contact for the Training team
  </li>
  <li>
   Provide coaching and development based on performance evaluations to direct reports
  </li>
  <li>
   Analyze trainee performance and trends
  </li>
  <li>
   Participate in client-partner meetings
  </li>
  <li>
   Be responsible for various tasks such as business reviews, reporting obligations and project management
  </li>
  <li>
   Demonstrate an understanding of HR and local labor regulations
  </li>
  <li>
   Implement comprehensive professional development plans and training programs
  </li>
  <li>
   Provide direction for new training and professional development initiatives
  </li>
  <li>
   Uphold existing best practices of the training department, while developing and communicating new procedures
  </li>
  <li>
   Read, audit and parse technical information for action and analysis
   <br/>
   <br/>
  </li>
 </ul>
 As Training Lead, You Have&hellip;
 <br/>
 <br/>
 <ul>
  <li>
   High School diploma or equivalent (required)
  </li>
  <li>
   Degree (or equivalent) in Human Resources, Instructional Design, Teaching or Organizational Development (preferred)
  </li>
  <li>
   Minimum of 3+ years working in a learning and development environment
  </li>
  <li>
   Curriculum development and/or graphical &amp; informational design experience
  </li>
  <li>
   Instructional design experience including production and management of e-learning content
  </li>
  <li>
   Experience developing and managing training programs and measuring their impact / ROI
  </li>
  <li>
   Experience in contact center management and training (preferred)
  </li>
  <li>
   Excellent written and verbal communication skills
  </li>
  <li>
   Conflict resolution and problem solving skills
  </li>
  <li>
   Proficiency with G Suite and Microsoft Office applications
  </li>
  <li>
   Ability to learn and adapt to new systems (as required by the role)
  </li>
  <li>
   A resilient attitude and demonstrated adaptability
  </li>
  <li>
   A deep passion for collaboration and learning
  </li>
  <li>
   The ability to work both independently and in team settings within a fast-paced, entrepreneurial environment
  </li>
  <li>
   Proven experience in bringing a successful and innovative approach to learning
  </li>
  <li>
   Engaging communication and facilitator skills
  </li>
  <li>
   A strong business acumen and ability to make principled judgment calls
  </li>
  <li>
   The ability to work with advanced training tools and technology (CRMs, LMS)
  </li>
  <li>
   A proven track record in leadership development and performance management
  </li>
  <li>
   A background in client relationship management and front-line supervisor development
  </li>
  <li>
   Availability to work graveyard, weekends and/or holidays
  </li>
  <li>
   A willingness to work overtime as determined by business needs
  </li>
  <li>
   The ability to travel internationally as needed
  </li>
 </ul>
</div>


Training Lead

About IntouchCX
<br><br>
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
<br><br>
About the Job
<br>Are you looking for an exciting new challenge? IntouchCX is looking for you!
<br>As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
<br>We’re hiring a Training Lead to oversee training initiatives by providing support and supervision to our Training Facilitators and Training Support staff. Our ideal candidate is a leader with a drive to create training policies, manuals and other educational media to support our learning and development initiatives.
<br><br>
As Training Lead, You Will…
<br><ul>
<li>Promote an inclusive learning environment with a focus on employee engagement and retention</li>
<li>Manage the client-partner relationship as the point of contact for the Training team</li>
<li>Provide coaching and development based on performance evaluations to direct reports</li>
<li>Analyze trainee performance and trends</li>
<li>Participate in client-partner meetings</li>
<li>Be responsible for various tasks such as business reviews, reporting obligations and project management</li>
<li>Demonstrate an understanding of HR and local labor regulations</li>
<li>Implement comprehensive professional development plans and training programs</li>
<li>Provide direction for new training and professional development initiatives</li>
<li>Uphold existing best practices of the training department, while developing and communicating new procedures</li>
<li>Read, audit and parse technical information for action and analysis</li>
</ul>
As Training Lead, You Have…
<br><ul>
<li>High School diploma or equivalent (required)</li>
<li>Degree (or equivalent) in Human Resources, Instructional Design, Teaching or Organizational Development (preferred)</li>
<li>Minimum of 3+ years working in a learning and development environment</li>
<li>Curriculum development and/or graphical & informational design experience</li>
<li>Instructional design experience including production and management of e-learning content</li>
<li>Experience developing and managing training programs and measuring their impact / ROI</li>
<li>Experience in contact center management and training (preferred)</li>
<li>Excellent written and verbal communication skills</li>
<li>Conflict resolution and problem solving skills</li>
<li>Proficiency with G Suite and Microsoft Office applications</li>
<li>Ability to learn and adapt to new systems (as required by the role)</li>
<li>A resilient attitude and demonstrated adaptability</li>
<li>A deep passion for collaboration and learning</li>
<li>The ability to work both independently and in team settings within a fast-paced, entrepreneurial environment</li>
<li>Proven experience in bringing a successful and innovative approach to learning</li>
<li>Engaging communication and facilitator skills</li>
<li>A strong business acumen and ability to make principled judgment calls</li>
<li>The ability to work with advanced training tools and technology (CRMs, LMS)</li>
<li>A proven track record in leadership development and performance management</li>
<li>A background in client relationship management and front-line supervisor development</li>
<li>Availability to work graveyard, weekends and/or holidays</li>
<li>A willingness to work overtime as determined by business needs</li>
<li>The ability to travel internationally as needed</li>
</ul>


Glean

<div>
 <strong>
  About Glean
  <br/>
  <br/>
 </strong>
 Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry&rsquo;s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.
 <br/>
 <br/>
 At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean&rsquo;s agentic capabilities - AI agents that automate real work across teams by accessing the industry&rsquo;s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.
 <br/>
 <br/>
 Recognized by Fast Company as one of the World&rsquo;s Most Innovative Companies (Top 10, 2025), by CNBC&rsquo;s Disruptor 50, Bloomberg&rsquo;s AI Startups to Watch (2026), Forbes AI 50, and Gartner&rsquo;s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we&rsquo;re helping the world&rsquo;s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.
 <br/>
 <br/>
 If you&rsquo;re excited to shape how the world works, you&rsquo;ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You&rsquo;ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Glean is seeking an Onboarding &amp; Training Lead to build and run a high-touch, scalable onboarding experience for new hires globally. In this role, you&rsquo;ll own the end-to-end new hire journey&mdash;from pre-boarding through the first 90 days&mdash;designing programs that are engaging, community-building, and tightly connected to our culture and ways of working. You&rsquo;ll also drive lightweight training initiatives, with a particular focus on manager enablement and core skills training, partnering closely with HRBPs, Recruiting, Workplace, and functional leaders to ensure new hires and managers have the tools, training, and clarity they need to be successful.
 <br/>
 <br/>
 <strong>
  You Will
 </strong>
 <br/>
 <br/>
 <ul>
  <li>
   Design and run new hire onboarding
  </li>
  <ul>
   <li>
    Own the company-wide onboarding strategy and calendar- from pre-boarding communications through day 1, week 1, and 30/60/90-day milestones for new hires globally.
   </li>
   <li>
    Elevate our in-person and hybrid onboarding experience, ensuring new hires feel welcomed, informed, and connected, whether they&rsquo;re joining an office hub or remotely.
   </li>
   <li>
    Facilitate live onboarding sessions (e.g., company overview, culture and values, tools and systems, &ldquo;how we work&rdquo; norms) and coordinate guest speakers from across the business.
   </li>
  </ul>
  <li>
   Drive follow-up touchpoints and community
  </li>
  <ul>
   <li>
    Implement structured 30/60/90-day touchpoints, including checklists, surveys, and manager prompts to ensure new hires are ramping effectively and have what they need to succeed.
   </li>
   <li>
    Stand up lightweight new hire communities (e.g., cohorts, buddy programs, new-hire office hours) and recurring connection points such as welcome events or new hire happy hours.
   </li>
   <li>
    Partner with Workplace and local office leads to ensure physical space, events, and onsite experiences reinforce a positive onboarding journey.
   </li>
  </ul>
  <li>
   Lead lightweight L&amp;D and manager enablement
  </li>
  <ul>
   <li>
    Coordinate and run monthly manager meetings and enablement sessions on core topics such as performance, feedback, 1:1s, and onboarding best practices.
   </li>
   <li>
    Curate and maintain a self-serve learning library (playbooks, templates, checklists, videos) for managers and new hires, leveraging tools like Glean, LinkedIn Learning, and internal documentation.
   </li>
   <li>
    Partner with functional enablement teams (e.g., Sales Enablement) to extend relevant role-based onboarding content into the company-wide experience where appropriate.
   </li>
  </ul>
  <li>
   Measure, improve, and report on impact
  </li>
  <ul>
   <li>
    Define and track key onboarding and learning metrics, such as time-to-productivity, new hire satisfaction in the first 90 days, and manager feedback on readiness.
   </li>
   <li>
    Use data and qualitative feedback to continuously iterate on programs, content, and delivery, ensuring we stay aligned with business needs and employee expectations.
   </li>
   <li>
    Partner with People Analytics and Systems teams to build simple dashboards or recurring reports that give leaders visibility into onboarding health and trends.
   </li>
  </ul>
  <li>
   Program operations and cross-functional partnership
  </li>
  <ul>
   <li>
    Own the operational backbone of onboarding: schedules, comms, registration flows, documentation, and internal FAQs, in partnership with HR Ops, IT, Workplace, and Recruiting.
   </li>
   <li>
    Ensure smooth handoffs between Recruiting, HR, IT, and managers so that laptops, access, workspace, and key systems are ready for new hires on day one.
   </li>
   <li>
    Maintain clear, accessible documentation for all onboarding and core learning programs, including process maps, facilitator guides, and participant materials.
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  About You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   4+ years of experience in HR, People Ops, L&amp;D, or Employee Experience, with a strong focus on new hire onboarding, program management, or internal training in high-growth environments.
  </li>
  <li>
   Proven ability to design and run scalable programs end-to-end - from needs assessment and content design to facilitation, measurement, and iteration.
  </li>
  <li>
   Comfortable facilitating live sessions (virtual and in-person) with groups of managers and new hires; you bring energy, clarity, and structure to every session.
  </li>
  <li>
   Data-informed and operationally minded - you use metrics, surveys, and feedback to decide where to focus and how to improve.
  </li>
  <li>
   Strong cross-functional collaborator who can partner with HRBPs, Recruiting, Workplace, IT, and business leaders and influence without formal authority.
  </li>
  <li>
   Excellent written and verbal communication skills; able to translate complex information into simple, actionable guidance for new hires and managers.
  </li>
  <li>
   Comfortable in a fast-paced, ambiguous environment; you enjoy building, iterating, and improving as the company grows.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Location:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   This role is hybrid (4 days a week in our SF Bay Area offices)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation &amp; Benefits
  <br/>
  <br/>
 </strong>
 The standard base salary range for this position is $140,000 - $155,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
 <br/>
 <br/>
 We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.
 <br/>
 <br/>
 We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
 <br/>
 <br/>
</div>


Onboarding & Training Lead

Digi Security Systems

<p>Training &amp; Development Lead Job Description<br/></p><p>Location: Dallas, TX<br/>Reports to: Director of People Operations<br/>Department: Human Resources / People Operations<br/>Pay Scale: $90,000-$97,000<br/></p><p>Mission<br/></p><p>The Technician Development Lead empowers Digi Security Systems' technicians to grow their skills, uphold safety practices, and maintain professionalism by owning technician training initiatives, assessments, technical readiness, and the Safety Deputy Program. This role designs and scales impactful resources, training, and tools to elevate technician performance, promote field excellence, and support organizational growth.<br/></p><p>Key Responsibilities<br/></p><p>Spearhead the Safety Deputy Program<br/>Maintain and enhance the Safety Deputy Program to identify, train, and empower Safety Deputies within technician teams to reinforce a daily safety culture.<br/>Implement monthly safety audits and feedback loops to ensure consistent execution and continuous improvement across all sites.<br/>Lead Technician Assessments<br/>Develop and administer a standardized, skills-based evaluation framework to assess technical competencies, safety awareness, and role-specific readiness.<br/>Use assessment data to inform targeted development plans and team assignments to optimize performance.<br/>Improve Technician Compliance, Readiness, and Team Operations<br/>Design and implement tools (e.g., dashboards, checklists, digital trackers) to streamline daily tasks, certification tracking, and readiness reviews.<br/>Launch recurring training cadences and cross-training programs to enhance technician agility, reduce downtime, and boost on-the-job confidence.<br/>Define and Scale Technical Standards<br/>Create detailed, version-controlled documentation for key technician procedures and best practices, ensuring clarity and consistency across all teams.<br/>Collaborate with cross-functional stakeholders to pilot and roll out new standards, incorporating field feedback and updating SOPs accordingly.<br/></p><p>Competencies<br/></p><p>Instructional Design &amp; Facilitation<br/>Designs and facilitates structured, engaging training for adult learners, both in-person and virtually.<br/>Measures and tracks learning outcomes to ensure training effectiveness.<br/>Field &amp; Technical Expertise<br/>Demonstrates strong knowledge of low-voltage, AV, and structured cabling practices.<br/>Builds credibility with field technicians through hands-on expertise and applies industry best practices to training and standards.<br/>Program Development &amp; Scaling<br/>Builds sustainable systems and training programs, maintaining documentation and tools in a centralized system.<br/>Continuously improves programs based on field and stakeholder feedback.<br/>Employee Relations &amp; Coaching Support<br/>Supports disciplinary actions and improvement plans with professionalism.<br/>Tracks employee sentiment, escalates risks, and maintains trust in sensitive situations.<br/>Safety Program Leadership<br/>Owns and evolves the Digi Safety Deputy Program, ensuring staff complete required trainings.<br/>Assists with Toolbox Talks and proactively identifies and resolves safety risks in collaboration with field leaders.<br/>Cross-Functional Collaboration<br/>Works effectively with People Operations, HR, Technical, and Operations teams.<br/>Communicates clearly across roles and maintains strong follow-through on collaborative projects.<br/></p><p>Key Attributes<br/></p><p>Grit: Perseveres through complex program development and alignment, maintaining quality in high-growth and high-pressure environments.<br/>Self-awareness: Understands how their training and decisions impact technician performance, field operations, and customer outcomes.<br/>Bias for Action: Proactively builds systems, addresses training gaps, and drives improvements without waiting for instruction.<br/>Team Player: Collaborates across field and HQ teams, supports local training leads, and incorporates field input.<br/>Clear Communicator: Explains technical material, program expectations, and feedback clearly in multiple formats.<br/>Coachable: Welcomes feedback from leaders and field teams, adjusting training programs and methods as needed.<br/>Highly Technical: Possesses strong working knowledge of field installation, technical workflows, safety standards, and tools.<br/>Trusted Leader: Respected by leads, field managers, and technicians as a reliable source of guidance and knowledge.<br/></p><p>Qualifications<br/></p><p>Degree in Training and Development, Technical Education, or a related field (preferred).<br/>5+ years of experience in training, technical instruction, or technician development, preferably in low-voltage, AV, or structured cabling industries.<br/>Strong understanding of safety standards, compliance, and technical workflows in a security &amp; field-based environment.<br/>Proficiency with tools like ConnectWise, SiteOwl, various dashboards and other digital trackers for program management and documentation.<br/>Exceptional communication, facilitation, and interpersonal skills to engage diverse audiences and build trust.<br/>Ability to manage multiple projects, adapt to changing priorities, and work collaboratively in a fast-paced environment.<br/></p>

Copy of Digi - Technician Training & Development Lead

Green Construction Services

<p><b>We&rsquo;re looking for a high-energy leader who can motivate canvassers, set the tone in the field, and help drive roof inspection appointments door-to-door.</b></p><p><b>Who We Are</b></p><p>We are a fully licensed, fully insured, industry-certified restoration and emergency services company with more than 35 years of experience. Our reputation is built on being thorough, straightforward, and committed to excellence. We take pride in clear communication, dependable service, and delivering high-quality work our clients and partners can trust.</p><p><b>Position Overview</b></p><p>We are hiring a <b>Canvass Lead</b> to lead and develop a team of door-to-door canvassers responsible for setting roof inspections.</p><p>This is a hands-on field leadership role for someone who brings strong energy, leads by example, and knows how to keep a team motivated and producing. The right person is competitive, relatable, team-focused, and comfortable holding people accountable while building a winning culture.</p><p>This is not a sit-back management position. You will be in the field with the team, helping improve conversations at the door, reinforcing standards, and driving qualified roof inspection appointments.</p><p><b>Responsibilities</b></p><ul><li>Lead and support a team of canvassers setting roof inspections door-to-door</li><li>Train new team members through paid training and field coaching</li><li>Lead by example with attitude, urgency, and consistency</li><li>Keep team energy high and help build a competitive, team-first culture</li><li>Hold canvassers accountable to daily activity and performance expectations</li><li>Help improve confidence, communication, and appointment-setting ability</li><li>Support daily field execution and overall team production goals</li></ul><p><b>Qualifications</b></p><ul><li>Strong leadership presence</li><li>High-energy and motivated</li><li>Competitive mindset with a team-first attitude</li><li>Comfortable working outdoors and in the field</li><li>Strong communication and people skills</li><li>Reliable, coachable, and results-driven</li><li>Experience in canvassing, door-to-door sales, roofing, or team leadership is a plus</li></ul><p><b>What We Offer</b></p><ul><li>Paid training</li><li>Performance-based compensation</li><li>Leadership growth opportunity</li><li>Fast-paced, team-oriented environment</li><li>Strong earning potential for the right candidate</li></ul><p><b>Why Join Us</b></p><p>This role is built for someone who wants more than just a title. It is for a leader who wants to help a team grow, compete at a high level, and create real momentum in the field. If you can bring energy, lead from the front, and help others perform, this is a strong opportunity to grow with us.</p><p>Apply If You Are</p><ul><li>Competitive</li><li>Coachable</li><li>Team-focused</li><li>High-energy</li><li>Ready to lead by example</li><li>Motivated by performance and growth</li></ul><p>Pay: $66,029.82 - $79,519.78 per year</p><p>Benefits:</p><ul><li>Flexible schedule</li><li>On-the-job training</li><li>Opportunities for advancement</li><li>Paid training</li></ul><p>Work Location: Hybrid remote in Lakeland, FL 33811</p>

Canvass Lead: Paid Training | Performance-Based Compensation

Air Products

<div><p>At Air Products, our purpose is to bring people together to reimagine what&rsquo;s possible, collaborate and innovate solutions to the world&rsquo;s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.</p><p></p><p><b>
Reimagine What&rsquo;s Possible</b></p><p></p><p><b>
Company Profile</b></p><p>
BHIG&mdash;Blue Hydrogen Industrial Gases is a regional development and investment joint venture (JV) between Saudi Aramco and Air Products Qudra &ldquo;APQ&rdquo;. Our company benefits from the combined strengths of two leading entities. BHIG is positioned to drive industrial innovation and operational excellence across Saudi Arabia and the region. BHIG focuses on supporting clean energy goals through low-carbon hydrogen production.</p><p></p><p><b><br>
Purpose</b></p><p>
Develop, deliver, and manage comprehensive training programs that fostering a highly skilled and knowledgeable workforce to ensure the safe, efficient, and reliable operation and maintenance of the Hydrogen production plant.</p><p></p><p><b><br>
Nature &amp; Scope</b></p><p>
The HYCO Training Specialist, reporting to the Training Lead, is accountable for managing the technical training program and executing the training for the Operations &amp; Maintenance staff for the Jubail HYCO Facility, that include steam methane reformer SMR, CO2 removal, MBU, PSA, STG units, and pipeline operations. The Training Specialist will in cooperation with the Engineering, HR, Procurement, and HSSE. develop and manage a long-term training program for the Operations &amp; Maintenance teams, focusing on operational excellence resulting in the safe and reliable operation of the site. The HYCO Training Specialist is part of the operating staff and will support operations as a day-to-day function.</p><p></p><p><b><br>
PRINCIPAL ACCOUNTABILITIES</b></p><p></p><p><b><br>
SAFETY</b></p><p>
Provide &amp; maintain a safe work environment. Demonstrate leadership with all company &amp; industry safe work processes to prevent all injuries. Ensure proper implementation and documentation is maintained for safety related activities.</p><p></p><p><b><br>
TECHNICAL</b></p><ul><li>
Provide direction &amp; guidance based on technical feedback from Engineering and Maintenance on training required for troubleshooting, maintenance, repair, and test activities.
</li><li>Provide training support &amp; guidance for the Operations &amp; Maintenance teams during the commissioning &amp; startup of the facility. Maintain accurate document control and monitor training initiatives, documenting training activities for each of the Operations staff.
</li><li>Develop training curriculum with periodic testing for the Operations &amp; Maintenance staff to track progression, identify gaps, to ensure personnel are prepared to operate the facility in a timely manner.</li><li>
Develop advanced training material for the senior operators focusing on safety and efficiency of the process.</li></ul><p></p><p><b><br>
OPERATIONS</b></p><ul><li>
Ensure the safety of all operations personnel by utilizing the BHIG Basic Safety Practice program, which includes Safety Work Permits, LOTO, Confined Space, etc. The position trains Operations &amp; Maintenance personnel with assistance from the HSSE team in the planning, organizing, auditing, and follow-up, to build the Air Products safety culture into the BHIG.
</li><li>Establish &amp; deliver a training program for the HYCO Operations &amp; Maintenance teams while supporting the commissioning activities.</li><li>
Ensure Air Products and BHIG standards, and global best practices for EH&amp;S, productivity, reliability, quality, and overall customer services are delivered as part of the training program.</li><li>
Provide guidance to the HYCO operating &amp; maintenance teams through on the job training to ensure the HYCO is operated safely, efficiently and in compliance with contractual requirements &amp; on-stream guarantees.</li><li>
Support &amp; maintain close working relationships with engineering and maintenance personnel to continuously monitor &amp; evaluate training packages, enhancing when required.
</li><li>Provide operations support and participate in investigations and Root Cause Analysis in order to identify &amp; implement sustainable corrective actions.
</li><li>Own the operations procedures and train on new procedures as they are developed through the Management of Change Process.</li><li>
Onboard new Operators and Maintenance personnel and lead them through the training program, monitoring performance and closing the gaps.</li><li>
Act as a Liaison with local technical schools, assisting in developing programs for students sponsored by BHIG in the HYCO technology.</li></ul><p></p><p><b><br>
MINIMUM REQUIREMENTS AND QUALIFICATIONS</b></p><ul><li>
Bachelor&rsquo;s degree in chemical Process Operations, Chemical Engineering, Mechanical Engineering or a 2-year technical school certificate.</li><li>
Certified Training Certificate Required.</li><li>
Experience in process plant operation, demonstrated HYCO knowledge, at least 15+ years HYCO operations experience, with &gt; 5 years in a lead or supervisory role is a plus.</li><li>
Track record of success on training Operations &amp; Maintenance in the safe and reliable operation of HYCO facilities.</li><li>
Demonstrated leadership and proven interpersonal skills.</li><li>
A strong commitment to employee involvement, team building and diversity.</li><li>
Knowledgeable in the coordination of operations and maintenance personnel, communicating the requirements of safe and reliable plant operations via classroom and hands on training.</li><li>
Good leadership, interpersonal and teamwork skills with the ability to communicate clearly and effectively throughout all levels within the organization and externally.</li><li>
Promotes a &lsquo;one team&rsquo; environment.</li><li>
Ability to communicate and train at all levels on a daily basis.
</li><li>Proficiency in English speaking and writing.</li><li>
Knowledge and understanding of local environmental and health and safety requirements</li></ul><p></p><p><br>
 #LI-LG1</p><p></p><p>
We are the world&rsquo;s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.</p><p></p><p>
At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.</p></div>

HYCO Training Specialist

Novartis

<div><div><h3 class="jobSectionHeader"><b>Summary
</b></h3><div>#LI-Remote
<br>
<br>
This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 30% travel.
<br>
<br>
Novartis is unable to offer relocation support for this role: please only apply if this location is accessible to you.
<br>
<br>
Company will not sponsor visas for this position.
<br>
<br>
The Associate Director, Product &amp; Disease Training leads the assessment, strategy, budgeting, and delivery of in‑market and launch training for the Spinal Muscular Atrophy portfolio within the Customer Engagement organization. This role brings cross‑functional voices together &ndash; partnering closely with Customer Engagement, Marketing, Operations, Patient Services, and other key stakeholders &ndash; to ensure training is thoughtfully designed, aligned, and impactful. With a strong focus on collaboration and clarity, this individual provides strategic oversight to ensure training curricula effectively support teams and the patients they serve.</div>
</div><div><h3 class="jobSectionHeader"><b>About the Role
</b></h3><div><div><div><p><b>Key Responsibilities:</b></p></div><div><ul><li>
Lead the development and execution of a comprehensive product and disease training strategy, fully aligned with marketing positioning, brand priorities, and customer engagement goals.</li></ul></div><div><ul><li>
Partner closely with Customer Engagement, Marketing, and other customer‑facing teams to capture insights and integrate them into training plans and curriculum design.</li></ul></div><div><ul><li>
Collaborate with the Customer Engagement (CE) Skills Training team to refine and deliver new hire and ongoing training experiences that support readiness and long‑term success.</li></ul></div></div><div><div><ul><li>
Serve as an active member of product functional leadership teams, providing strategic input and training perspective across the organization.</li></ul></div><div><ul><li>
Lead the design and evolution of product training curricula by working cross‑functionally with internal partners and external vendors, ensuring content reflects market dynamics and learner needs.</li></ul></div><div><ul><li>
Conduct ongoing needs assessments using customer feedback, field insights, and subject matter expertise to continuously inform and strengthen training strategy.</li></ul></div><div><ul><li>
Ensure all training materials meet compliance, legal, and regulatory requirements and receive appropriate internal approvals.</li></ul></div><div><ul><li>
Develop and deliver national and district meeting content in partnership with brand teams to reinforce strategy, capability, and confidence.</li></ul></div><div><ul><li>
Drive sustainability and impact by defining metrics, tracking KPIs, and leveraging pre￼ and post￼training insights in collaboration with Technology and Operations partners.</li></ul></div><div><ul><li>
Partner with Customer Engagement (CE) Operations to ensure customer‑facing associates complete required product certifications and remain current on training expectations.</li></ul></div><p></p><div><p><b><br>
Essential Requirements:</b></p></div><div><ul><li>
Bachelor&rsquo;s degree required from 4-year college or university.</li></ul></div><div><ul><li>
6+ years of experience in sales training, with a strong track record of designing and delivering impactful learning experiences.</li></ul></div><div><ul><li>
2+ years&rsquo; sales experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams. We also welcome candidates from other complex environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, technology, or B2B sectors, especially where strong field leadership and customer engagement are central to success.</li></ul></div><div><ul><li>
Recent experience applying AI‑enabled or innovative instructional design approaches to enhance learning effectiveness and engagement.</li></ul></div><div><ul><li>
Strong understanding of brand strategy and execution, paired with solid clinical and therapeutic knowledge.</li></ul></div><div><ul><li>
Demonstrated sales acumen and business mindset, with the ability to connect training outcomes to real‑world performance and results.</li></ul></div><div><ul><li>
Excellent communication, facilitation, problem‑solving, and influencing skills, with the ability to synthesize complex information into clear recommendations.</li></ul></div><div><ul><li>
Proven ability to lead through collaboration &ndash; building trust, influencing without authority, and thriving in large, cross‑functional teams.</li></ul></div><p></p><div><p><b><br>
Desirable Requirements:</b></p></div><div><ul><li>
An advanced degree or continued learning that adds depth to scientific, clinical, or strategic thinking.</li></ul></div></div><div><div><ul><li>
Experience supporting launch readiness or major business moments through education and enablement.</li></ul></div><p></p><div><p><b><br>
Novartis Compensation Summary</b><b>:</b></p></div><div><p>
The salary for this position is expected to range between $152, 600.00 and $283,400.00 per year.</p></div><p></p><div><p><br>
The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.</p></div><p></p><div><p><br>
Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.</p></div><p></p><div><p><br>
US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.</p></div></div></div>
</div><div><div><p><b>Why Novartis:</b> Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients&rsquo; lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture</p><p><b>
Benefits and Rewards:</b> Learn about all the ways we&rsquo;ll help you thrive personally and professionally.<br>
Read our handbook (PDF 30 MB)</p></div>
</div><div><p><b>EEO Statement:</b></p><p>
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.</p><p><b>
Accessibility &amp; Reasonable Accommodations</b></p><p>
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.</p></div></div>
<br><div><div>Division
<div>US
</div></div><div>Business Unit
<div>Finance
</div></div><div>Location
<div>USA
</div></div><div>Site
<div>Remote
</div></div><div>Company / Legal Entity
<div>U014 (FCRS = US014) Novartis Pharmaceuticals Corporation
</div></div><div>Functional Area
<div>Sales
</div></div><div>Job Type
<div>Full time
</div></div><div>Employment Type
<div>Regular
</div></div><div>Shift Work
<div>No</div></div></div><div></div>

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