head of talent management Jobs in Giza Egypt

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training manager

Linah Group

<div>The Training Manager is responsible for designing training plans, soft skills curriculums and delivering technical and non-technical learning programs, to enhance performance and achieve business objectives. The role ensures that all training initiatives are aligned with succession plan, and support employee growth, engagement, and retention.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Develop and implement a company-wide training and development strategy based on LNA and succession planning.
</li><li>Design, deliver, and evaluate training programs (technical, soft skills, leadership, compliance).
</li><li>Collaborate with department heads to align training initiatives with business objectives.
</li><li>Manage training budgets, resources, and external training providers.
</li><li>Introduce and manage e-learning platforms, blended learning, and modern training methods.
</li><li>Assess the effectiveness of training programs through evaluations, KPIs, and employee feedback.
</li><li>Lead, coach, and support training specialists, facilitators, or coordinators .
</li><li>Stay updated on learning &amp; development (L&amp;D) trends, best practices, and emerging tools.</li>
</ul>
Requirements<h3 class="jobSectionHeader">
Education &amp; Experience</h3><ul>
<li>Bachelor&rsquo;s degree in Human Resources, Business Administration, Education, or related field
</li><li>ToT certificate is required.</li>
<li>Coaching certificates is a plus.</li>
<li>Master&rsquo;s degree is preferred.
</li><li>9+ years of experience in training and development, with at least 2 years in a managerial role.
</li><li>Proven track record of designing, implementing, and evaluating training programs.
</li></ul><h3 class="jobSectionHeader">Skills &amp; Competencies</h3><ul>
<li>Strong knowledge of instructional design, adult learning principles, and modern training techniques.
</li><li>Solid experience in curriculum design and delivery.</li>
<li>Excellent facilitation, presentation, and coaching skills.
</li><li>Analytical mindset to assess training needs and measure ROI of training initiatives.
</li><li>Strong project management and organizational skills.
</li><li>Effective communication and interpersonal abilities to work with diverse teams.
</li><li>Proficiency with Learning Management Systems (LMS), e-learning tools, and MS Office.
</li><li>Ability to manage budgets and negotiate with external vendors.
</li><li>Leadership and people management skills.</li>
</ul>
Benefits<ul>
<li>
Annual Bonus</li>
<li>Life &amp; Medical Insurance</li>
<li>Healthy working environment</li>
<li>SIM Card</li>
<li>Career progression</li>
<li>Staff discount on products</li></ul></div>

Training Manager

Options outsourcing

Options Outsourcing is hiring! Position: Call Center Training &amp; Quality ManagerWe&rsquo;re looking for an experienced professional to lead our training and quality teams and ensure the highest performance standards across our call center operations.Responsibilities:Develop and deliver training programs for both new hires and existing agents.Conduct needs assessments and identify skill gaps.Design materials and sessions covering communication, product knowledge, and customer handling.Supervise QA processes and ensure compliance with company and client standards.Monitor evaluation reports, analyze results, and provide coaching for performance improvement.Collaborate with Operations and HR to align training &amp; quality goals with business objectives.Prepare performance dashboards and present regular reports to management.Lead and motivate the Training &amp; Quality team to meet department KPIs.Requirements: - English level: C1 - Experience: 2&ndash;3 years in a similar role (preferably in Debt Settlement) - Location: Mohandessin - Shift: Fixed Night Shift (4 PM &ndash; 1 AM) - Days off: Saturday &amp; Sunday - Salary: 28K EGP NetJob Type: Full-timePay: E&pound;28,000.00 per month

Call Center Training and Quality Manager

Options Outsourcing is hiring!Position: Call Center Training &amp; Quality ManagerWe&rsquo;re looking for an experienced professional to lead our training and quality teams and ensure the highest performance standards across our call center operations.Responsibilities:Develop and deliver training programs for both new hires and existing agents.Conduct needs assessments and identify skill gaps.Design materials and sessions covering communication, product knowledge, and customer handling.Supervise QA processes and ensure compliance with company and client standards.Monitor evaluation reports, analyze results, and provide coaching for performance improvement.Collaborate with Operations and HR to align training &amp; quality goals with business objectives.Prepare performance dashboards and present regular reports to management.Lead and motivate the Training &amp; Quality team to meet department KPIs.Requirements:- English level: C1- Experience: 2&ndash;3 years in a similar role (preferably in Debt Settlement)- Location: Mohandessin- Shift: Fixed Night Shift (4 PM &ndash; 1 AM)- Days off: Saturday &amp; Sunday- Salary: 28K EGP NetJob Type: Full-timePay: E&pound;28,000.00 per monthJob Type: Full-timePay: From E&pound;28,000.00 per month

Call center Training and Quality Manager

Mövenpick

<div>Company Description 
The Mo&#776;venpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience. 
 
 
Job Description 
We are seeking an innovative and goal-oriented Learning &amp; Development Manager to join our dynamic team in 6th of October City, Egypt. As a key member of our Human Resources department, you will be responsible for developing and implementing strategic learning initiatives that drive organizational growth and employee performance.<ul><li>
Design and execute a comprehensive annual Learning &amp; Development strategy aligned with organizational objectives and industry best practices</li><li>
Conduct thorough training needs analyses across all departments to identify skill gaps and development opportunities</li><li>
Develop and deliver engaging training programs that enhance employee skills, performance, and career growth</li><li>
Implement and manage a Learning Management System (LMS) to streamline training delivery and track employee progress</li><li>
Collaborate with department heads to create tailored development plans and succession strategies</li><li>
Facilitate leadership development programs to nurture high-potential employees and strengthen the organization's talent pipeline</li><li>
Measure and analyze the effectiveness of training initiatives, providing regular reports on key performance indicators</li><li>
Stay current with industry trends and innovative learning methodologies to continuously improve our L&amp;D offerings</li><li>
Foster a culture of continuous learning and development throughout the organization</li><li>
Manage the L&amp;D budget, ensuring cost-effective allocation of resources for maximum impact</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Human Resources, Organizational Development, or a related field; Master's degree preferred</li><li>
Minimum of 6 years of experience in Learning &amp; Development, with at least 2-3 years in a managerial role</li><li>
Proven track record of designing and implementing successful L&amp;D strategies in a corporate environment</li><li>
Strong knowledge of adult learning principles, instructional design, and training methodologies</li><li>
Excellent facilitation, coaching, and presentation skills</li><li>
Proficiency in Learning Management Systems (LMS) and e-learning authoring tools</li><li>
Certification in Learning &amp; Development or Training (e.g., ATD, CPLP) is highly desirable</li><li>
Outstanding written and verbal communication skills in English; additional languages are a plus</li><li>
Demonstrated ability to lead and inspire multicultural teams</li><li>
Strong analytical and problem-solving skills with a data-driven approach to decision-making</li><li>
Proficiency in Microsoft Office Suite and relevant HR/L&amp;D software</li><li>
Ability to work effectively in a fast-paced, dynamic environment</li><li>
Excellent project management and organizational skills</li><li>
Passion for continuous learning and staying updated on industry trends and best practices</li></ul></div>

Learning & Development Manager

Position Overview:The Customer Service Manager will oversee daily operations of our call center, manage a team of customer service representatives, and implement strategies to improve customer satisfaction, efficiency, and performance. The ideal candidate is a strong communicator, analytical thinker, and inspirational leader with experience in fast-paced customer service environments.Key Responsibilities :<ul><li>Lead, coach, and develop a team of customer service representatives to meet and exceed KPIs and service standards.</li><li>Monitor daily operations and call center metrics to identify opportunities for improvement.</li><li>Handle escalated customer inquiries with professionalism and efficiency.</li><li>Collaborate with other departments to streamline communication and enhance customer experience.</li><li>Conduct performance reviews, provide ongoing feedback, and support career development.</li><li>Develop and implement training programs and operational procedures.</li><li>Prepare and present reports on service performance, trends, and team productivity.</li></ul>Job Type: Full-timePay: From E&pound;28,000.00 per month

Customer service manager

Axios International

<div>Patient Care Coordinator \ Pharmacist (Egypt)

Location: Al Dokki, Cairo 
Position Purpose 
The Patient Care Coordinator \ Pharmacist plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey. 
The coordinator serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the coordinator brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient&rsquo;s experience convenient and compliant. 
At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve. 

Duties and Responsibilities
<ul><li>Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.</li><li>Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.</li><li>Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.</li><li>Maintain accurate, complete patient files, prepared for timely submission in line with project standards.</li><li>Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.</li><li>Ensure patients receive their medications efficiently and without delay.</li><li>Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.</li><li>Maintain and update electronic records related to patient data and quality assurance.</li><li>Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.</li><li>Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).</li><li>Perform administrative duties related to program operations and general office support.</li><li>Utilize Axios&rsquo; Patient Management System (PMS) exclusively for all program activities.</li><li>Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.</li><li>Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.</li><li>Promote awareness of escalation protocols for any deviations or non-compliance issues.</li><li>Support governance and operational monitoring activities across all Axios programs.</li><li>Perform additional duties as assigned by your line manager</li></ul> 
Benefits of working with Axios include: 
<ul>
<li>Paying fair market value 
</li>
<li>Annual performance-based bonus (based on role, levels, and contract) 
</li>
<li>Premium Private health insurance 
</li>
<li>Career progression aligned with a competency framework . Humanitarian Impact: Contribute to patient support programs that make a meaningful difference in patients lives. 
</li>
<li>Learning Exposure: Expand your expertise through hands-on experience in global health initiatives and patient-focused programs</li></ul> 

<div>
Relationships 
<ul><li>Work closely with the Line Manager and the assigned program team.</li><li>Work with the related divisions of Axios.</li><li>Maintain ongoing and frequent communication with Axios staff.</li><li>External Partners.</li></ul>
Competencies 
<ul><li>Application of job knowledge.</li><li>Concern for order and quality.</li><li>Adaptability and flexibility.</li><li>Dependability.</li><li>Teamwork</li></ul></div><div> 
Educational Background and Experience 
<ul><li>A Degree or Diploma in any medical background or social work is ideal</li><li>0-1 year of working experience in a healthcare or scientific field or NGO is ideal</li><li>Experience in data monitoring and management is an advantage, though not required.</li><li>Experience coordinating and handling logistics/supply chain is an advantage, though not required.</li><li>Experience in customer service management</li></ul></div><div> 
Job Circumstances 
<ul><li>The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.</li><li>Flexibility in ability to travel as well as working hours is essential</li></ul></div></div>

Pharmacist (Egypt)

<div>Patient Care Coordinator (Egypt)

Location: Al Dokki, Cairo 
Position Purpose 
The Patient Care Coordinator plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey. 
The coordinator serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the coordinator brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient&rsquo;s experience convenient and compliant. 
At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve. 
Duties and Responsibilities
<ul><li>Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.</li><li>Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.</li><li>Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.</li><li>Maintain accurate, complete patient files, prepared for timely submission in line with project standards.</li><li>Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.</li><li>Ensure patients receive their medications efficiently and without delay.</li><li>Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.</li><li>Maintain and update electronic records related to patient data and quality assurance.</li><li>Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.</li><li>Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).</li><li>Perform administrative duties related to program operations and general office support.</li><li>Utilize Axios&rsquo; Patient Management System (PMS) exclusively for all program activities.</li><li>Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.</li><li>Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.</li><li>Promote awareness of escalation protocols for any deviations or non-compliance issues.</li><li>Support governance and operational monitoring activities across all Axios programs.</li><li>Perform additional duties as assigned by your line manager</li></ul> 
Benefits of working with Axios include: 
<ul>
<li>Paying fair market value 
</li>
<li>Annual performance-based bonus (based on role, levels, and contract) 
</li>
<li>Premium Private health insurance 
</li>
<li>Career progression aligned with a competency framework . Humanitarian Impact: Contribute to patient support programs that make a meaningful difference in patients lives. 
</li>
<li>Learning Exposure: Expand your expertise through hands-on experience in global health initiatives and patient-focused programs</li></ul> 

<div>
Relationships 
<ul><li>Work closely with the Line Manager and the assigned program team.</li><li>Work with the related divisions of Axios.</li><li>Maintain ongoing and frequent communication with Axios staff.</li><li>External Partners.</li></ul>
Competencies 
<ul><li>Application of job knowledge.</li><li>Concern for order and quality.</li><li>Adaptability and flexibility.</li><li>Dependability.</li><li>Teamwork</li></ul></div><div> 
Educational Background and Experience 
<ul><li>A Degree or Diploma in any medical background or social work is ideal</li><li>0-1 year of working experience in a healthcare or scientific field or NGO is ideal</li><li>Experience in data monitoring and management is an advantage, though not required.</li><li>Experience coordinating and handling logistics/supply chain is an advantage, though not required.</li><li>Experience in customer service management</li></ul></div><div> 
Job Circumstances 
<ul><li>The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.</li><li>Flexibility in ability to travel as well as working hours is essential</li></ul></div></div>

Patient Support Program Coordinator(Egypt)

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