training manager

Al Toobi New Enterprises

<p>We are seeking an experienced and dynamic <b>Training Manager (F&amp;B)</b> to lead the training and development function across our casual dining restaurant operations. The ideal candidate will have a strong background in restaurant training systems, service standards, operational excellence, and team development within a fast-paced casual dining restaurant environment.</p><p>This role will be responsible for designing, implementing, and evaluating comprehensive training programs for restaurant staff, supervisors, chefs, and management teams to ensure consistent service quality and operational efficiency.</p><p>Key Responsibilities</p><ul><li>Develop, implement, and monitor comprehensive training programs for FOH and BOH teams.</li><li>Design structured onboarding programs for new hires (induction, orientation, service culture training).</li><li>Steps of Service (Casual Dining Setup)</li><li>Guest Experience &amp; Service Excellence</li><li>Food Safety &amp; Hygiene Standards</li><li>Product Knowledge &amp; Menu Engineering</li><li>SOP compliance and operational standards</li><li>Conduct Train-the-Trainer (TTT) sessions for Area Manager, Restaurant Managers and Supervisors.</li><li>Evaluate training effectiveness through assessments, audits, mystery guest feedback, and performance metrics.</li><li>Coordinate with Operations and HR departments for manpower planning and competency development.</li><li>Develop training manuals, SOP handbooks, and learning materials.</li><li>Lead pre-opening training programs for new restaurant launches.</li><li>Ensure compliance with food safety standards aligned with local municipality regulations in Oman.</li><li>Monitor and improve KPIs related to staff productivity, guest satisfaction, and service consistency.</li></ul><p><b>Qualifications &amp; Experience</b></p><ul><li>Bachelor&rsquo;s Degree in Hospitality Management, Business Administration, or related field.</li><li>Professional certification in Training &amp; Development (preferred).</li><li>Food Safety Certification.</li><li>Strong knowledge of casual dining restaurant operations.</li><li>Excellent presentation, communication, and leadership skills.</li><li>Proficiency in Microsoft Office and training management tools.</li></ul><p><b>Experience Requirements</b></p><ul><li>Minimum <b>5&ndash;8 years of experience in F&amp;B operations</b>, with at least <b>3 years in a Training Manager or similar role</b>.</li><li>Proven experience in <b>casual dining restaurant chains</b>.</li><li>Strong background in developing SOPs, service standards, and structured training systems.</li><li>Experience handling multi-unit restaurant operations is preferred.</li><li>Experience in GCC region is an advantage.</li></ul><p><b>Key Competencies</b></p><ul><li>Leadership &amp; Team Development</li><li>Operational Excellence</li><li>Performance Coaching</li><li>Service Culture Development</li><li>Strong Organizational &amp; Analytical Skills</li><li>Ability to manage multiple outlets and training schedules</li></ul><p>نوع الوظيفة: دوام كامل</p><p>الراتب المدفوع: ﷼١٬٠٠٠٫٠٠٠&nbsp;لكل شهر</p><p>الخبرة:</p><ul><li>F&amp;B Training Manager: 5 سنوات  (مطلوب)</li></ul><p>موقع العمل: بشكل شخصي</p>

Training manager

Hilton

<div><p>Training Manager</p><p>
A Training Manager will act as a change catalyst for cultural and organizational transformation through the development of function excellence among Team Members.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As a Training Manager, you serve as an integral component of the Human Resources function by supporting learning and development initiatives through Hilton's comprehensive training framework. Specifically, a Training Manager will perform the following tasks to the highest standards:</p><ul>
<li>Support departments in developing cutting edge functional excellence and in developing leadership capabilities</li>
<li>Act as a change catalyst in the cultural and organizational transformation of the Hotel</li>
<li>Provide key input of Training aspects for all activities and plans of the Hotel</li>
<li>Support individual and team development, career development, and training and experience-based learning</li>
<li>Induct, coach, and mentor new Team Members</li>
<li>Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments</li>
<li>Partner with department to deliver training programs and other organizational and leadership development interventions</li>
<li>Monitor and conduct learning and development reviews with each department</li>
<li>Prepare annual training plans and training calendars for the hotel</li></ul><b>
What are we looking for?</b><p><br>
A Training Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Thorough knowledge of modern learning and development tools and technique</li>
<li>Excellent communication and presentation skills</li>
<li>Excellent people management skills</li>
<li>Demonstrated ability to develop interpersonal relationships</li>
<li>Positive attitude</li>
<li>Committed to delivering a high level of customer service, both internally and externally</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work under pressure</li>
<li>Ability to work on their own or in teams</li>
<li>Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Word, PowerPoint</li>
<li>Exceptional presentation and grooming</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Tertiary qualifications, or other collegiate-level degree, in Training or Human Resources</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Training Manager

Faena

<div><b>Company Description</b><p><br>
The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life&mdash;through bold ideas, meaningful collaboration, and a deep sense of purpose.<br>
<br>
As we continue our expansion into the Kingdom of Saudi Arabia, <b>FAENA The Red Sea</b> will mark a new chapter&mdash;visionary in spirit, exceptional in execution. We&rsquo;re building more than a hotel; we&rsquo;re shaping a world of beauty, wonder, and connection. If you&rsquo;re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.</p><b><br>
Job Description</b><p><br>
As <b>Training Manager</b>, you will be the curator of knowledge and growth at Faena Red Sea. You will design and deliver immersive training programs that bring the Faena philosophy to life, blending service excellence, cultural storytelling, and innovative learning practices. This role goes beyond traditional training &mdash; it is about shaping experiences that inspire our teams to perform at their highest level and express the Faena spirit in every interaction.</p><ul><li>
Define and lead a bold, property-specific training strategy that aligns with Faena&rsquo;s long-term vision, brand DNA, and cultural nuances of Saudi Arabia.</li><li>
Partner with executives and department leaders to transform organizational goals into dynamic learning priorities.</li><li>
Curate and deliver a portfolio of training programs, from service rituals and brand storytelling to technical, compliance, and leadership development.</li><li>
Build immersive learning journeys for all stages of the employee lifecycle &mdash; onboarding to leadership &mdash; using workshops, simulations, coaching, and digital tools.</li><li>
Infuse creativity and innovation into every learning experience, drawing inspiration from the worlds of art, theater, and hospitality.</li><li>
Collaborate with People &amp; Culture and Department Heads to identify and develop high-potential talent, supporting career pathways and succession planning.</li><li>
Equip leaders with coaching tools and resources to embed development into daily operations.</li><li>
Leverage LMS platforms and digital learning solutions to ensure accessibility and scalability.</li><li>
Measure impact through engagement metrics, feedback, performance KPIs, and evolving talent needs.</li><li>
Ensure all training complies with local labor laws, Saudization requirements, health &amp; safety mandates, and Faena&rsquo;s global standards.</li><li>
Serve as guardian of the Faena voice within learning &mdash; ensuring every training moment reflects our unique philosophy.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Minimum 3 years of progressive experience in Learning &amp; Development or Training within luxury hospitality, lifestyle, or creative industries is highly regarded.</li><li>
Bachelor&rsquo;s degree in Human Resources, Education, Hospitality, Organizational Psychology, or related field is advantageous.</li><li>
Expertise in instructional design, adult learning principles, and modern methodologies.</li><li>
Proficiency with LMS platforms and digital authoring tools (e.g., Articulate, Adobe, Canva).</li><li>
Fluent in English; Arabic proficiency strongly preferred.</li><li>
A visionary mindset with the ability to merge operational excellence with artistic expression.</li></ul></div>

<p></p><div>⠀<p><br>
</p><div>The EASA Training Manager is responsible for overseeing all aspects of flight crew training within an Approved Training Organisation (ATO). This role ensures full compliance with EASA regulations (Part‑FCL and Part‑ORA), maintains high instructional standards, and manages training personnel and programs to support safe, effective, and compliant flight operations.</div><div></div><h3 class="jobSectionHeader"><b>
Key responsibilities include:</b></h3><h2 class="jobSectionHeader"><b>
Regulatory Compliance</b></h2><ul><li>
Ensure all flight training programs comply with EASA Part-FCL and Part-ORA requirements.</li><li>
Maintain and update the Training Manual and Operations Manual in line with regulatory changes.</li></ul><h2 class="jobSectionHeader"><b>
Training Program Oversight</b></h2><ul><li>
Develop and standardize training syllabi for all courses (PPL, CPL, ATPL, IR, and related programs).</li><li>
Monitor and evaluate the effectiveness of training and student performance.</li></ul><h2 class="jobSectionHeader"><b>
Instructor Management</b></h2><ul><li>
Supervise and assess flight instructors and examiners.</li><li>
Ensure instructors maintain required qualifications and receive ongoing professional development.</li></ul><h2 class="jobSectionHeader"><b>
Quality Assurance and Safety Management</b></h2><ul><li>
Implement and manage a robust Quality Assurance System for flight training.</li><li>
Conduct internal audits and support external audits by aviation authorities. o</li><li>
Collaborate with the Safety Manager to integrate safety principles into training.</li><li>
Promote a proactive safety culture within the training environment.</li></ul><h2 class="jobSectionHeader"><b>
Documentation and Reporting</b></h2><ul><li>
Maintain accurate records of training activities, instructor qualifications, and student progress.</li><li>
Prepare reports for regulatory bodies and internal stakeholders.</li><li><div>
Performing additional administrative and operational duties as assigned by the Head of Training (HoT)</div></li></ul><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2><ul><li>
High school diploma or equivalent</li><li>
5&ndash;8 years of experience in flight training</li><li>
Minimum of 2 years in a managerial or supervisory role</li><li>
In‑depth knowledge of EASA Part‑FCL, Part‑ORA, and associated AMC/GM</li><li>
Valid EASA Flight Instructor Certificate (FI, IRI, CRI, or TRI)</li><li>
Experience with Safety Management Systems (SMS) and Compliance Monitoring</li><li>
Strong proficiency in Microsoft Office applications</li><li>
Excellent fluency in English (written and spoken)</li><li>
Authorization to live and work in the United States</li></ul><p></p><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2><ul><li>
Bachelor&rsquo;s degree in aviation or a related field</li><li>
Demonstrated leadership, communication, and organizational skills</li><li>
Experience acting as a change agent in regulated environments</li><li>
Ability to work effectively in a highly structured, compliance‑driven setting</li><li>
Team‑ and results‑oriented approach</li><li>
Ability to work independently with minimal supervision</li><li>
Strong customer orientation and adaptability in fast‑paced environments</li><li>
Continuous improvement mindset with a focus on quality and operational excellence</li></ul><h2 class="jobSectionHeader"><b>
Benefits</b></h2><div>
We&rsquo;ve designed flexible policies to promote well‑being and growth, based on role‑specific eligibility and requirements:</div><ul><li>
Comprehensive medical, dental, vision, and Employee Assistance Program (EAP) plans</li><li>
401(k) and employee stock purchase programs with company match</li><li>
Generous paid time off, including vacation and parental leave</li><li>
Company‑paid life insurance, AD&amp;D, short‑term disability, and caregiver support</li><li>
Voluntary benefits including legal coverage, long‑term care, dependent life insurance, pet insurance, and FSA programs</li><li>
Additional programs supporting healthy work‑life balance and personal and professional well‑being</li></ul><h2 class="jobSectionHeader"><b>
Physical Requirements</b></h2><div>
The physical demands described below are representative of those required to successfully perform the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.</div><ul><li>
Occasionally ascend or descend ladders, stairs, ramps, or similar structures</li><li>
Occasionally move within tight or confined spaces</li><li>
Remain in a stationary position (sitting or standing) for extended periods</li><li>
Occasionally move about to accomplish tasks or travel</li><li>
Occasionally adjust or move objects weighing up to 20 pounds</li></ul><p></p><p><b>
E‑Verify</b></p><p>
As a Federal Contractor, CAE participates in E‑Verify to confirm eligibility to work in the United States. For more information about applicant rights, view the <b>EEO is the Law</b> poster: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf</p><p>
#LI-TO1</p><p></p><h1 class="jobSectionHeader"><b>
About CAE</b></h1><p><i>
At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we&rsquo;ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.</i></p><p><br>
</p><h1 class="jobSectionHeader"><b>Position </b><b>Type
</b></h1>Regular<p></p><h1 class="jobSectionHeader"><b>
Equal Opportunity Employer</b></h1><p></p><p><i>
CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at </i>CAECarrieres-Careers@cae.com<i>.</i></p><p></p><h1 class="jobSectionHeader"><b>
Data Privacy</b></h1><p>
Privacy Statement | CAE</p><p></p><p><i>
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.</i></p></div>

EASA Training Manager

VXI Global Solutions

<div><p>Job Description</p><div>
It's fun to work in a company where people truly BELIEVE in what they are doing!<br>
<br>
We're committed to bringing passion and customer focus to the business.
<br>
<br>
The Training &amp; Quality Assurance Manager is responsible for leading and integrating training and quality initiatives within a Business Process Outsourcing (BPO) environment. This role oversees the design, delivery, and evaluation of training programs while also managing quality assurance strategies to ensure client requirements, operational standards, and performance metrics are consistently met. The role serves as a key decision-maker for training effectiveness and quality performance, driving continuous improvement through data analysis, coaching, calibration, and cross-functional collaboration.<br>
<br>
<b>Key Responsibilities</b><br>
<br>
<b>Training Leadership &amp; Development</b><br>
<br>
<ul><li>Design, plan, and implement corporate and client-specific training programs including new hire, upskilling, refresher, leadership, and soft skills training.</li></ul><br>
<ul><li>Lead and develop Trainers, Training Leads, and subject matter experts through coaching, mentoring, and performance management.</li></ul><br>
<ul><li>Identify training needs through performance data, quality results, client feedback, and operational requirements.</li></ul><br>
<ul><li>Apply adult learning principles and instructional design methodologies to all training programs.</li></ul><br>
<ul><li>Oversee trainee performance including attendance, assessments, certifications, and attrition management.</li></ul><br>
<ul><li>Manage training schedules, trainer allocation, and coordination with Operations and Workforce Management.</li></ul><br>
<ul><li>Ensure training documentation, reporting, and administrative tasks are accurately completed.</li></ul><br>
<b>
Quality Assurance Management</b><br>
<br>
<ul><li>Oversee QA programs, audits, evaluations, and scorecards aligned with internal and client standards.</li></ul><br>
<ul><li>Facilitate calibration sessions with clients and internal stakeholders to ensure scoring consistency.</li></ul><br>
<ul><li>Analyze quality and performance data to identify trends and opportunities for improvement.</li></ul><br>
<ul><li>Prepare and deliver QA and performance reports to internal stakeholders and clients.</li></ul><br>
<ul><li>Partner with Operations and Training teams to translate quality findings into coaching and training actions.</li></ul><br>
<ul><li>Develop and execute continuous improvement initiatives for quality performance.</li></ul><br>
<b>
Client &amp; Stakeholder Partnership</b><br>
<br>
<ul><li>Act as a point of contact for training and quality-related client needs.</li></ul><br>
<ul><li>Communicate client requirements and updates to relevant teams and ensure timely implementation.</li></ul><br>
<ul><li>Collaborate with HR, Talent Acquisition, Operations, IT, Finance, WFM, and other departments.</li></ul><br>
<ul><li>Support client audits, reviews, and inspections as required.</li></ul><br>
<b>
People &amp; Performance Management</b><br>
<br>
<ul><li>Conduct objective and documented performance evaluations.</li></ul><br>
<ul><li>Lead regular team meetings to communicate updates, metrics, and initiatives.</li></ul><br>
<ul><li>Enforce company policies and partner with HR on employee relations matters.</li></ul><br>
<ul><li>Promote a culture of accountability, learning, and continuous improvement.</li></ul><br>
<b>
Qualifications &amp; Experience</b><br>
<br>
Education:<br>
<br>
Bachelor's degree preferred.<br>
<br>
Experience:<br>
<ul><li>
Minimum of 3 years of training leadership experience in a call center or BPO environment.</li><li>
At least 2 years of experience leading training and/or QA teams.</li><li>
Experience with training delivery, QA auditing, performance management, and client KPIs.</li><li>
Proven ability to manage multiple lines of business in a fast-paced environment.</li></ul><br>
<b>
Core Competencies</b><br>
<br>
<ul><li>Drive for Results</li></ul><br>
<ul><li>Communication</li></ul><br>
<ul><li>Developing People</li></ul><br>
<ul><li>Building Relationships</li></ul><br>
<ul><li>Resourcefulness</li></ul><br>
<ul><li>Culture Building</li></ul><br>
<ul><li>Customer Focus</li></ul><br>
<b>
Technical &amp; Professional Skills</b><br>
<br>
<ul><li>Instructional Design and Training Facilitation</li></ul><br>
<ul><li>Quality Auditing, Calibration, and Compliance</li></ul><br>
<ul><li>Coaching and Performance Management</li></ul><br>
<ul><li>KPI, SLA, and Data Analysis</li></ul><br>
<ul><li>Client and Stakeholder Management</li></ul><br>
<ul><li>Microsoft Office Proficiency</li></ul><br>
<b>
Additional Requirements</b><br>
<br>
<ul><li>Ability to work on-site in a BPO or call center environment.</li></ul><br>
<ul><li>Flexible schedule to support client and operational needs.</li></ul><br>
<ul><li>Strong organizational, communication, and multitasking skills.</li></ul><br>
<ul><li>Willingness to travel up to 25% as needed.</li></ul><br>
<b>
Disclaimer</b><br>
<br>
This job description describes the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities or qualifications.<br>
<br>
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</div><div><div>
Original Title: QA - Training Manager</div><div>
Req Id: R26_02486</div><div>
Posted At: Tue Apr 28 2026 00:00:00 GMT+0000 (Coordinated Universal Time)</div></div></div>
<br><div></div><div><div><div>Management | Human Resources</div></div><div></div><div><div>
Full Time</div></div><div></div><div><div>
Morrow, Georgia, United States</div></div></div>

QA - Training Manager

Stellantis

<div><p><b>Overall responsibilities:</b></p>
<ul>
<li>Supervise the curriculum management and implementation/deployment of courseware within our Learning Management System (LMS) for Product training within the U.S. CDJRFA dealer network (28,000+ retail automotive students)</li>
<li>Collaborate with the Creative design team on the development of course materials, including Meeting Leaders Guides, Participant Reference Guides, web scripts, supporting resources and PowerPoint/audio/video/media support for product-based courses</li>
<li>Assist in the review of Product training materials as a Subject Matter Expert (SME) and include trainers, as needed, to ensure course relevance and accuracy
</li><li>Manage and plan for product curriculum updates, evolution and modifications throughout the year to ensure curricula relevance and correlation to learner requirements</li>
</ul><ul><li>Create, manage, measure and maintain the Sales and Product Training certification requirements for Sales Professionals, Sales Managers, and other support roles within the Alfa Romeo, Chrysler, Dodge, Jeep, Ram and FIAT brands
</li><li>Lead contact for Commercial Curriculum &ndash; Sales Manager and Consultant</li>
<li>Manage the Hiring/Development of a National team of 20+ contract Product Specialist Team members</li>
</ul>
<p><b>Key areas of responsibility</b>:
</p><ul><li>Work with Curriculum Manager on the implementation of new courses within the Product training Consultant and Manager curricula as required, including identification of course requirements, pre-requisites, and related/interdependent courseware as defined by curriculum requirements</li>
<li>Review materials for consistency of Corporate/Department/Brand messaging throughout course library
</li><li>Provide ongoing identification of underperforming/outdated training courses and content and offer recommendations for improvement as required</li>
<li>Facilitate consensus between development and delivery teams for course objective compliance, relation to Customer Experience indicators and proper brand message delivery
</li><li>Assist in the development of assessments and measures to analyze and improve training effectiveness of the various modalities within the curricula</li>
<li>Research and recommend appropriate training and performance solutions as required; seek innovative new methods for improving product training implementation (e.g., Retail network Podcasts)</li>
<li>Benchmark other automotive manufacturer's training rewards, recognition, practices and curricula to derive &quot;best practices&quot; for consideration within our strategies</li>
<li>Communicate effectively and often with various stakeholders including Content Development Team, all levels of Executive Management, Off-site Contract Trainers, Contract Suppliers and LMS Operations/Measurement Team members.</li>
<li>Support Sales/After Sales Training Manager in the daily operational measures for field team including days worked, expenses, efficiency/effectiveness metrics</li>
<li>Design and deliver T3 (train-the-trainer) programs to develop, coach and enhance field trainer on-going improvement</li>
<li>Develop a network of brand team, product planning and engineering contacts to proactively support training content inclusion and field team development</li>
<li>Prepare and present training recommendations for executive leadership and/or facilitate special training sessions for corporate or field audience.
</li></ul>Requirements:
<p><b>Basic Qualifications:</b></p>
<ul>
<li>Minimum of Undergraduate degree &ndash; BA or BS</li>
<li>Strong Project Management skills</li>
<li>Strong oral, interpersonal, and written communication skills
</li><li>Proven experience with management of a large team (i.e. 20 + employees)</li>
<li>Excellent analytical and problem solving skills</li>
<li>High level of professionalism; self-directed and motivated</li>
<li>Strong computer skills with emphasis on using Microsoft Suite of Products (Word, Excel, PowerPoint, Access). Familiarity with AI usage and opportunities.
</li></ul><p></p><p><b>Preferred Qualifications</b>:
</p><ul><li>Trainer or Facilitator experience</li>
<li>Previous experience with using a Learning Management System</li>
<li>Experience in Retail Sales/Operations</li>
<li>Proven experience in the design, development and/or implementation of corporate curricula and/or trainer/facilitator management</li>
<li>Experience with data analysis &ndash; Qlik and BI reporting</li></ul></div><p></p>

Product Training Manager

The Home Depot

<div><p><b>Position Purpose:</b></p><p>
The Customer Training Manager delivers customer facing content utilizing a variety of technologies. The Customer Training Manager is responsible for all aspects of creating live and pre-recorded trainings delivered with direct customer interaction. The Customer Training Manager works with cross-functional teams and functions as a subject matter expert creating and updating workshops and trades training sessions. The Customer Training Manager is responsible for the procurement of props and construction of sets as needed for sessions. The Customer Training Manager will interact with multiple levels and functions inside and outside the learning organization. The Customer Training Manager must be detail oriented, able to support multiple projects, possess excellent communication skills, work well with a team, and be a self-starter.</p><p><b><br>
Key Responsibilities:</b></p><ul><li>
20% Administrative Support - Administrative (calendar planning, attendance/roster management, communication with customers)</li><li>
20% Collaboration/Partnership - Partnering with the cross functional teams to serve as a subject matter expert in the creation of training materials and/or serving as project lead; Partnering with cross functional teams to create and prepare sets for workshop delivery</li><li>
60% Training and Development - Delivery and recording of training and development programs</li></ul><p><b><br>
Direct Manager/Direct Reports:</b></p><ul><li>
This Position typically reports to Sr. manager External Delivery</li><li>
This Position has 0 Direct Reports</li></ul><p><b><br>
Travel Requirements:</b></p><ul><li>
Typically requires overnight travel 5% to 20% of the time.</li></ul><p><b><br>
Physical Requirements:</b></p><ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul><p><b><br>
Working Conditions:</b></p><ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul><p><b><br>
Minimum Qualifications:</b></p><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul><p><b><br>
Preferred Qualifications:</b></p><ul><li>
Working knowledge of Microsoft Office Suite</li><li>
Demonstrated ability to collaborate and work effectively with cross-functional teams</li><li>
Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences</li><li>
Excellent written and verbal communication skills</li><li>
Experience facilitating training both in-person and remotely, with a solid understanding and application of adult learning principles</li><li>
2 years experience in training industry or Home Depot equivalent</li><li>
Presentation Skills/Applies Adult Learning Principles</li><li>
Functional and Technical Skills related to the job</li></ul><p><b><br>
Minimum Education:</b></p><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul><p><b><br>
Minimum Years of Work Experience:</b></p><ul><li>
1</li></ul><p><b><br>
Competencies:</b></p><ul><li>
Action Oriented</li><li>
Manages Ambiguity</li><li>
Collaborates</li><li>
Cultivates Innovation</li><li>
Plans and Aligns</li><li>
Situational Adaptability</li><li>
Builds Networks</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Approachability</li><li>
Time Management</li></ul></div>

Customer Training Manager

Search 10000+ Training manager jobs near you this May. New roles added regularly across leading industries. Apply today.

10000 training manager jobs Near Me

Training manager

Training Manager

Training Manager

EASA Training Manager

QA - Training Manager

Product Training Manager

Customer Training Manager