training manager

True Food Kitchen

WE BELIEVE THAT A LIFE OF PURPOSE HAS THE POWER TO TRANSFORM THE WORLD.
 
This isn't just a job - it's a chance to find your true purpose. We’re a full-service restaurant collection with locations from coast to coast, known for serving nutrient-dense, thoughtfully crafted dishes for lunch, dinner, and weekend brunch.
 WHO WE'RE INVITING TO THE TABLE
 Our Training Manager executes True Food Kitchen’s learning strategy in the field—translating brand standards and SOPs into daily behaviors that elevate guest experience, food safety, and team performance. This role maintains training content, administers Dayforce Learning and the HUB, supports new restaurant openings (NROs), delivers train-the-trainer sessions, and partners with Operations to drive adoption and certification. The Training Manager is a hands-on facilitator and project manager who turns curriculum into consistent results at store level. This is a full-time position in the True Food Kitchen home office in Scottsdale, AZ.
 THE RECIPE FOR SUCCESS
 Program Execution & Field Enablement
 <ul>
<li>Execute the annual training plan for FOH/BOH, bar, and leadership paths (AIT/MIT/Shift/AGM/GM), reinforcing True Food values and service standards.</li>
<li>Facilitate workshops, certify in-store trainers, and conduct field visits to coach, calibrate, and close skill gaps.</li>
<li>Partner with Restaurant-Level Training Managers and GMs/ECs to prioritize training on every shift; drive station certifications and sign-offs.</li>
</ul>
Content, Tools & LMS (Dayforce Learning/HUB)
 <ul>
<li>Maintain and refresh role-based materials (checklists, station guides, LTO/menu rollouts, job aids, assessments) to ensure accuracy and ease of use.</li>
<li>Administer Dayforce Learning/HUB assignments, enrollments, reporting, and compliance tracking; troubleshoot field issues.</li>
<li>Support creation of blended learning (on-the-job, micro-video, e-learning, workshops) and coordinate version control.</li>
</ul>
Change Management & Rollouts
 <ul>
<li>Coordinate operational rollouts (procedures, menu changes, promotions) with Operations, Culinary, and Marketing; package clear “what/why/how” toolkits.</li>
<li>Provide pre-shift huddle guides, quick-start one-pagers, and manager talking points to accelerate adoption.</li>
</ul>
New Restaurant Openings (NRO)
 <ul>
<li>Build NRO training plans from the Director’s framework (schedules, staffing, certifications, readiness checks).</li>
<li>Assist with trainer selection; coordinate FOH/BOH training blocks; track budget usage and completion metrics.</li>
<li>Provide on-site and post-opening stabilization support through week 4.</li>
</ul>
Measurement & Continuous Improvement
 <ul>
<li>Track and report training KPIs (completion, certification rates, food safety pass rates, mystery shop/service scores, time-to-productivity, 30/60/90 retention).</li>
<li>Gather operator feedback; recommend and implement iterative improvements to content and delivery.</li>
<li>Maintain a regular update cadence with field and the Director (wins, gaps, next steps).</li>
</ul>
Partnership & Administration
 <ul>
<li>Partner cross-functionally (Ops, Culinary, HR/TA, Marketing) to align training with business priorities.</li>
<li>Support training budget administration (P.O.s, vendor coordination) and manage small projects end-to-end.</li>
<li>Stay current on learning trends, tools, and best practices.</li>
</ul>
THE PERFECT PAIRING
 <ul>
<li>4–6+ years restaurant operations and/or training experience (multi-unit full-service strongly preferred).</li>
<li>Proven facilitator: train-the-trainer and field coaching experience required.</li>
<li>Hands-on content building (checklists, SOPs, micro-learning, e-learning); LMS experience (Dayforce Learning/HUB preferred).</li>
<li>Working knowledge of food safety/sanitation and operational standards.</li>
<li>Strong communication, writing, and presentation skills; organized project manager with high follow-through.</li>
<li>Proficiency in Microsoft Office; familiarity with Adobe/authoring tools a plus.</li>
<li>Travel up to ~30–40%; evenings/weekends as needed for openings and trainings.</li>
<li>Bachelor’s degree preferred. Completion of AIT/MIT content a plus.</li>
</ul>
WHAT YOU CAN LOOK FORWARD TO
 <ul>
<li>Competitive Compensation Package</li>
<li>Health and Wellness Benefits (medical, dental, eye & more)</li>
<li>FSA options for child care assistance</li>
<li>Pet Insurance for your fur babies</li>
<li>Gym membership discount</li>
<li>Pre-paid legal support</li>
<li>401K and TRUE Matching</li>
<li>Dining discounts and family meals</li>
<li>Additional perks and discounts through Perkspot</li>
</ul>
If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in creating supportive environments where our colleagues can succeed. As such, True Food Kitchen is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
 #LI-SA1 #TRUE1

Training Manager

Coastal Payroll

<div>LOCATION: In Office/Hybrid
ABOUT COASTAL
At Coastal Payroll Services, we're more than payroll. Coastal is a leading provider of human capital management services headquartered in Southern California that supports thousands of clients in California and nationwide. Driven by human connection, we believe in putting people first and have grown a team that genuinely cares about our clients. We promote a workplace that is fast-paced, fun, and creative. Coastal has proudly earned recognition from leading publications for several consecutive years, including the San Diego Business Journal, Inc. 5000, and Fortune, landing on lists celebrating best places to work and fastest growing private companies. The primary goal of our award-winning team is to have a positive impact on the lives of the clients we are honored to serve. We want our values to shine through every interaction, all conversations, and in every service we provide. We continue to find ways to do more and be better because our clients deserve it.
All team members, wherever they start, have access to our leadership team, which is focused on their success. Through regular one-on-one check-ins and team huddles, we define clear professional goals and strive to meet them together and individually. Coastal nurtures growth for those willing to put in the work. If you're passionate about values, eager to impact the community, and ready to grow personally and professionally you'll be right at home.
We are seeking a strategic and hands-on Training Manager to lead and scale internal employee training, external client training, and new hire onboarding within the payroll and HR industry. This role is responsible for ensuring employees and clients are confident, capable, and compliant users of our payroll and HR technology-particularly isolved.
The ideal candidate combines deep training and teaching experience with strong technical and systems expertise, and has a proven ability to build onboarding and training programs that scale as the organization grows.
WHAT YOU'LL DO
Internal TrainingEmployee Enablement<ul><li>
Design, deliver, and continuously improve internal training programs for client support, sales, implementation, and operational teams.</li><li>
Ensure employees are proficient in payroll and HR processes, systems, and client-facing best practices.</li><li>
Develop role-based learning paths that support career progression and operational efficiency.</li></ul>
ExternalClient Training<ul><li>
Own the execution for client-facing training, including implementation training, ongoing education, and system updates.</li><li>
Create scalable client training solutions (live sessions, virtual training, on-demand resources, knowledge bases).</li><li>
Ensure clients are guided appropriately on system use while maintaining compliance boundaries (education vs. advice).</li></ul>
New Hire Onboarding<ul><li>
Lead the design and management of a structured, technology-enabled new hire onboarding program for internal employees.</li><li>
Partner with department leaders to ensure onboarding accelerates time-to-productivity.</li><li>
Develop onboarding materials that train systems (including isolved), workflows, compliance concepts, and company standards.</li></ul>
Training StrategyScalability<ul><li>
Build a unified training strategy that supports internal teams, new hires, and external clients without duplicating effort.</li><li>
Standardize training frameworks, delivery models, and content libraries to enable consistent and repeatable learning experiences.</li><li>
Identify opportunities to replace manual or repetitive training with self-service and automated learning solutions.</li></ul>
TechnologySystems Enablement<ul><li>
Serve as a subject-matter expert in isolved, including payroll, HR, benefits, timeattendance, and reporting.</li><li>
Translate complex system functionality into clear, role-based, audience-appropriate training.</li><li>
Partner cross-functionally to align training with system changes, new features, and process improvements.</li><li>
Leverage LMS platforms, content authoring tools, and AI-enabled learning technologies to scale training delivery.</li></ul>
MeasurementContinuous Improvement<ul><li>
Define success metrics for onboarding and training (adoption, proficiency, efficiency, reduced support requests).</li><li>
Collect feedback from internal teams and clients to refine and optimize training content.</li><li>
Continuously evolve training programs in response to business growth and regulatory changes.</li></ul>
LeadershipCollaboration<ul><li>
Act as a trusted partner to leadership on training strategy, readiness, and change management.</li><li>
Coach subject-matter experts and trainers to support consistent delivery across audiences.</li><li>
Ensure all training aligns with company standards, compliance expectations, and client experience goals.</li></ul>
NOTE: While this job description outlines the primary responsibilities of the role, additional duties or special projects may be assigned as needed to support team and company goals.
WHAT YOU'LL BRING
Required Qualifications<ul><li>
3-5 years of isolved experience (required) &ndash; hands-on experience training, supporting, or administering iSolved payroll and HR modules.</li><li>
Training / teaching experience (3-5 years required) &ndash; experience designing and delivering training in a professional or adult-learning environment.</li><li>
Experience in the payroll and/or HR industry, including compliance-driven workflows.</li><li>
Demonstrated experience managing internal training, external/client training, and onboarding programs.</li><li>
Strong facilitation, presentation, and instructional design skills.</li><li>
Ability to simplify complex technical concepts for diverse audiences.</li></ul>
Preferred Qualifications<ul><li>
Experience owning or administering a Learning Management System (LMS).</li></ul><ul><li>
Background in instructional design, enablement, or learningdevelopment.</li><li>
Experience training both employees and customers in a SaaS or technology-enabled environment.</li><li>
Familiarity with automation, AI-enabled learning tools, or process optimization.</li><li>
Project management or change management experience.</li></ul>
Core Competencies<ul><li>
Systems thinkingscalability</li><li>
Instructional excellence</li><li>
Technology fluency</li><li>
Client and employee enablement</li><li>
Cross-functional collaboration</li><li>
Continuous improvement mindset</li></ul>
WHAT WE OFFER<ul><li>
Paid time off - vacation, sick, holidays</li><li>
Medical, dental, and vision insurance</li><li>
401 (k) retirement plan with company match</li><li>
AFLAC insurance enrollment</li><li>
Work from home options</li><li>
Employee referral bonus program</li><li>
Incredible Culture
</li></ul>Coastal Payroll Services, Inc. is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.</div>

Inframark

Join Inframark's Community Management Services Team!
 
At Inframark Community Management Services, you’re not just starting a job — you’re building a career. We serve hundreds of master-planned communities and districts with top-tier support, and we invest just as much in our employees. Join a dynamic, innovative team where your growth and success matter. Grow Your Career. Build Stronger Communities.Apply Today!
 
Why Work for Inframark?
 Our dedication to sustainability and community impact drives us to ensure clean, safe water for future generations. Whether you're at the start of your career or looking for advancement, Inframark offers purpose-driven work and opportunities for growth. We offer an attractive salary package, including a generous benefits package with health, dental, and life insurance, 401(k) plan, paid time off, sick leave, holidays, and wellness plan.
 
The Training Manager is responsible for designing, implementing, and managing all training and onboarding programs for the HOA Community Management division. This includes new hire orientation, continuing education for all Community Managers, and quality assurance initiatives. The role ensures consistent delivery of high-quality training aligned with company standards, regulatory requirements, and strategic objectives. The Training Manager will report directly to the Vice President of Community Management and collaborate with leadership and cross-functional teams to drive improvements in efficiency, productivity, and quality.
 PRIMARY RESPONSIBILITIES
 <ul>
<li>Design and implement training and quality assurance programs for CMS operations staff.</li>
<li>Oversee new-hire orientation, product/service training, and software application training.</li>
<li>Manage onboarding processes, including hardware/software setup for new employees.</li>
<li>Develop and deliver continuing education modules; ensure compliance with CAM/LCAM certification requirements.</li>
<li>Schedule training sessions and maintain the training calendar.</li>
<li>Implement performance tracking metrics and provide monthly reports.</li>
<li>Collaborate with department heads, HR, and Health & Safety for training initiatives.</li>
<li>Evaluate training effectiveness through testing, observation, and feedback; update programs as needed.</li>
<li>Provide coaching, technical direction, and ongoing development opportunities.</li>
<li>Establish processes and tools to monitor staff performance and service improvements.</li>
<li>Maintain awareness of training trends, developments, and best practices.</li>
<li>Draw individualized training and development plans based on needs assessments and career paths.</li>
<li>Ensure project/department milestones and budget adherence.</li>
<li>Other duties as assigned.</li>
</ul>
KPIs & SUCCESS METRICS
 <ul>
<li>90% of new hires complete onboarding within 30 days.</li>
<li>100% annual completion of continuing education.</li>
<li>Training satisfaction score: 4.5/5 average.</li>
<li>Reduce onboarding time by 20%.</li>
<li>Maintain budget compliance.</li>
</ul>
EDUCATION / EXPERIENCE
 Bachelor’s degree in business, Education, or related field (Master’s preferred). 7–10+ years of experience in training and development, preferably in property management. Knowledge of CAM/LCAM certification requirements.
 TECHNICAL
 <ul>
<li>Advanced proficiency with Microsoft Office, LMS, and e-learning tools.</li>
<li>Ability to work with basic office equipment & phone systems.</li>
<li>Ability to work with numbers, including calculations.</li>
<li>Ability to type 35 WPM, including alpha-numeric keys & 10-key machine.</li>
</ul>
COMMUNICATION
 <ul>
<li>Communicates clearly & professionally.</li>
<li>Contributes to a positive internal & external customer experience.</li>
<li>Maintains composure in challenging situations.</li>
<li>Collaborate with others.</li>
<li>Asks for constructive feedback.</li>
<li>Promotes a culture of diversity, respect & accountability.</li>
<li>Challenges others through productive discussion.</li>
</ul>
PROBLEM SOLVING & QUALITY
 <ul>
<li>Pay attention to detail.</li>
<li>Identifies & solves complex issues.</li>
<li>Thinks ‘big picture’ when assessing problems/opportunities.</li>
<li>Develop innovative & creative solutions.</li>
</ul>
MANAGING FOR RESULTS
 <ul>
<li>Follows all company policies & SOPs.</li>
<li>Delegates, prioritizes & manages the work of others.</li>
<li>Balances competing priorities, scheduling issues & deadlines.</li>
<li>Delivers effective feedback.</li>
<li>Manages cost, quality & expedience.</li>
</ul>
LEADERSHIP & INITIATIVE
 <ul>
<li>Motivates & empowers others.</li>
<li>Acts in accordance with company vision, mission & values.</li>
<li>Takes accountability for own performance.</li>
<li>Willing to take on additional assignments.</li>
<li>Seeks out opportunities for leadership & development.</li>
<li>Trains, coaches & mentors others.</li>
<li>Champions change.</li>
</ul>
CURRICULUM & LMS EXPECTATIONS
 <ul>
<li>Conducts needs assessments, stakeholder interviews, and regulatory requirement reviews.</li>
<li>Designs curriculum modules, objectives, delivery formats, and assessments.</li>
<li>Develops lesson plans, multimedia content, and job aids.</li>
<li>Configures LMS platform (SCORM compliance, HRIS integration, SSO security).</li>
<li>Manages content uploads, version control, and branding.</li>
<li>Automates notifications, progress reports, and gamification.</li>
<li>Pilot tests programs, collects feedback, and adjusts content.</li>
<li>Monitors adoption, completion rates, and continuous improvement.</li>
</ul>
PHYSICAL DEMANDS
 The work environment is characteristic of an office environment: sitting, standing, walking, bending, and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.
 
Inframark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
 Learn more about us at Community Management - Inframark

InvitISE Ltd

We're looking for a Training Manager for our public sector client based in London on an initial 6-month contract, paying market rates inside IR35.This role allows hybrid working, with an expectation to attend the office 1-3 days per week.You must hold current SC Clearance and be a sole UK national.The successful Training Manager will be highly motivated, organised, and proactive in providing high-quality support. You will be confident working independently and managing both your own workload and that of your team. Proficiency in Microsoft applications is essential, along with strong attention to detail, flexibility, and the ability to adapt to shifting priorities.Essential Skills/Experience:<ul><li>Proven experience delivering training</li><li>Strong communication and interpersonal skills</li><li>Stakeholder management experience</li></ul>Essential:<ul><li>Sole UK national</li><li>Demonstrated training experience</li><li>Ability to manage stakeholders at all levels</li><li>Strong communication skills</li><li>Ability to work collaboratively and deliver a quality service</li></ul>Desirable:<ul><li>Experience in adult learning</li></ul>Interested?Please apply below.Trainer, Training Delivery Manager, Training Manager, SC Cleared, Public Sector, Adult Learning, Stakeholder Management, Hybrid, London

Marriott International

<div>Additional Information 
Job Number25200596 
Job CategoryHuman Resources 
LocationNujuma a Ritz-Carlton Reserve, Ummahat Islands 2-3, Red Sea, Saudi Arabia, Saudi Arabia 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization&rsquo;s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.</li></ul>
OR
<ul><li>4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Administering Employee Training Programs
<ul><li>Promotes and informs employees about all training programs.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Helps employees identify specific behaviors that will contribute to service excellence.</li></ul>
<ul><li>Ensures employees receive on-going training to understand guest expectations.</li></ul>
<ul><li>Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.</li></ul>
<ul><li>Meets with training cadre on a regular basis to support training efforts.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul> 
Evaluating Training Programs Effectiveness
<ul><li>Monitors enrollment and attendance at training classes.</li></ul>
<ul><li>Meets regularly with participants to assess progress and address concerns.</li></ul>
<ul><li>Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Measures transfer of learning from training courses to the operation.</li></ul>
<ul><li>Ensures adult learning principles are incorporated into training programs.</li></ul> 
Developing Training Program Plans and Budgets
<ul><li>Ensures all training and development activities (department specific and general property training) are strategically linked to the organization&rsquo;s mission and vision.</li></ul>
<ul><li>Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.</li></ul>
<ul><li>Makes any necessary adjustments to training methodology and/or re-trains as appropriate.</li></ul>
<ul><li>Aligns current training and development programs to effectively impact key business indicators.</li></ul>
<ul><li>Establishes guidelines so employees understand expectations and parameters.</li></ul>
<ul><li>Develops specific training to improve service performance.</li></ul>
<ul><li>Drives brand values and philosophy in all training and development activities.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul> 
Managing Training Budgets
<ul><li>Participates in the development of the Training budget as required.</li></ul>
<ul><li>Manages budget in alignment with Human Resources and property financial goals.</li></ul>
<ul><li>Manages department controllable expenses to achieve or exceed budgeted goals.</li></ul>
<ul><li>Utilizes P-card if appropriate to control and monitor departmental expenditures.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Samana Group of Companies

Training Needs Analysis (TNA) &amp; Capability Building:<ul><li>Conduct structured Training Needs Analysis using performance data, sales metrics, and sales observations.</li><li>Design learning journeys aligned to experience levels (new joiners, performers, high potentials,)</li><li>Design and implement a multi-tiered competency framework for diverse roles</li></ul>Training Design &amp; Content Creation:<ul><li>Create high-impact sales training content, Pitch decks, Product &amp; market knowledge, Competition analysis</li><li>Develop facilitator guides, participant workbooks, role-play scenarios, assessments, and microlearning assets</li><li>Ensure content is business-relevant, scalable, and performance-driven</li></ul>Training Facilitation &amp; Delivery:<ul><li>Facilitate classroom, virtual, and blended learning programs</li><li>Conduct onboarding programs, refresher trainings, and advanced sales workshops</li><li>Drive behavioural reinforcement through simulations, role plays, and case-based learning</li></ul>Coaching &amp; Performance Enablement:<ul><li>Coach frontline sales teams and managers using structured coaching frameworks</li><li>Enable sales managers to become effective on-the-job coaches</li><li>Conduct sales observations / call audits to provide actionable feedback</li></ul>Performance Measurement &amp; Impact Analysis:<ul><li>Track training effectiveness metrics (pre/post assessments, productivity KPIs, conversion ratios)</li><li>Link training outcomes to business performance and revenue indicators</li><li>Present insights and recommendations.</li></ul>Stakeholder Management:<ul><li>Act as a strategic L&amp;D partner to Sales Leadership, Business Heads, and Support Functions</li><li>Translate business goals into capability-building interventions</li><li>Regularly engage with stakeholders to assess skill gaps, productivity challenges, and performance trends</li></ul>Experience in Real estate required. Arabic speaker preferred. Job Type: Full-timePay: AED1.00 - AED2.00 per month

<div>Additional Information 
Job Number25199068 
Job CategoryHuman Resources 
LocationThe Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization&rsquo;s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.</li></ul>
OR
<ul><li>4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Administering Employee Training Programs
<ul><li>Promotes and informs employees about all training programs.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Helps employees identify specific behaviors that will contribute to service excellence.</li></ul>
<ul><li>Ensures employees receive on-going training to understand guest expectations.</li></ul>
<ul><li>Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.</li></ul>
<ul><li>Meets with training cadre on a regular basis to support training efforts.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul> 
Evaluating Training Programs Effectiveness
<ul><li>Monitors enrollment and attendance at training classes.</li></ul>
<ul><li>Meets regularly with participants to assess progress and address concerns.</li></ul>
<ul><li>Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Measures transfer of learning from training courses to the operation.</li></ul>
<ul><li>Ensures adult learning principles are incorporated into training programs.</li></ul> 
Developing Training Program Plans and Budgets
<ul><li>Ensures all training and development activities (department specific and general property training) are strategically linked to the organization&rsquo;s mission and vision.</li></ul>
<ul><li>Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.</li></ul>
<ul><li>Makes any necessary adjustments to training methodology and/or re-trains as appropriate.</li></ul>
<ul><li>Aligns current training and development programs to effectively impact key business indicators.</li></ul>
<ul><li>Establishes guidelines so employees understand expectations and parameters.</li></ul>
<ul><li>Develops specific training to improve service performance.</li></ul>
<ul><li>Drives brand values and philosophy in all training and development activities.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul> 
Managing Training Budgets
<ul><li>Participates in the development of the Training budget as required.</li></ul>
<ul><li>Manages budget in alignment with Human Resources and property financial goals.</li></ul>
<ul><li>Manages department controllable expenses to achieve or exceed budgeted goals.</li></ul>
<ul><li>Utilizes P-card if appropriate to control and monitor departmental expenditures.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

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