training manager

Dental365

<div><div><h3 class="jobSectionHeader">Join the future of dentistry, led by dentists</h3>
<h4 class="jobSectionHeader">At Dental365, we're reshaping the way patients experience dental care. By placing patients and providers at the core of our approach, we're breaking new ground in the world of dentistry. Since our inception, we've touched the lives of hundreds of thousands of patients and have emerged as a leading and distinguished dental organization, led by dentists. If you're a motivated change-maker looking to build a lifelong career in dentistry &ndash; now is the time to take part in our journey.</h4>
</div><h3 class="jobSectionHeader">OVERVIEW OF OUR POSITION</h3>
<div>Our team at Dental365 is looking to bring on an experienced, hands-on, Manager of Compliance and Back Office Training for our growing Dental Support Organization (DSO). Under the direct supervision of the Operations Team and the Clinical Managers, the Back Office Training Manager, will be responsible for providing direction, leadership and development of multiple offices, including the development of their lead assistants. This position will have full accountability for achieving financial objectives, operating efficiencies, and excellence in patient care.</div>
<div></div>
<div>Please note: This opportunity requires travel to our Ohio offices. Candidates must also have an active state EFDA license, in good standing.</div>
<h3 class="jobSectionHeader">DUTIES &amp; RESPONSIBILITIES</h3>
<ul><li>Coaching and developing Lead Assistants throughout the hiring process which includes interviewing, on-boarding to our procedures, and continued training</li>
<li>Consistent reporting of clinical staff performance and issues</li>
<li>Expense management</li>
<li>OSHA Compliance and Training</li>
<li>Maintain knowledge of all key equipment and operating conditions in each office</li>
<li>Oversee processes for managing inventory and support practices in inventory management</li>
<li>Travel across all of Dental365's New England locations</li>
</ul><h3 class="jobSectionHeader">PREFERRED EDUCATION &amp; EXPERIENCE</h3>
<ul><li>Must be a licensed EFDA and maintain any certification or license as required by the assigned state to perform specified duties.</li>
<li>Minimum work experience of 5+ years dental assisting (general AND specialty)</li>
<li>Regular travel to assigned offices and headquarters office as needed</li>
<li>Previous experience in a multi-location dental organization highly preferred!</li>
<li>Experience working with specialties also a plus!</li>
</ul><div><h3 class="jobSectionHeader">OUR BENEFITS:</h3>
<ul><li>Generous Compensation: We invest in the best and are competitive in our salary offers.</li>
<li>Flexible Health and Vision Insurance Plans: Tailored options for you and your family's well-being.</li>
<li>401(K) Retirement Plan with Matching: Secure your financial future with our employer-matched plan.</li>
<li>Generous Paid-Time Off: Accrue up to 3 weeks, plus an annual &quot;you&quot; day for self-care.</li>
<li>Exclusive In-house Dental Program: Heavily discounted services for you and your immediate family.</li>
<li>Extra Perks and Fringe Benefits: Enjoy additional benefits and ongoing perks for our dedicated teams.</li>
</ul>
<ul><li>All benefits available at full-time employment (30+ hours weekly). Some benefits available for part-time employees as well.</li></ul>

Salary Range: $60,000-$80,000 annually (range may vary based on experience level)
<h3 class="jobSectionHeader">
Step into a new era with Dental365</h3>

A modern practice environment designed for superior care and comfort. We embrace cutting-edge technology in a soothing environment that goes beyond your ordinary dental practice. We've thought through every step in the patient's experience to perfect our communication and care so that each visit is an eagerly anticipated event.

We're a team that supports your success. Emphasizing health over sales, we cultivate a warm, supportive culture without the pressure of production quotas. Those motivated for growth in their career are encouraged and supported to reach their full potential.

Dental365 celebrates diversity. Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression in terms of all conditions of employment. Our diversity is one of our greatest strengths, and as an Equal Opportunity Employer, we are proud to promote a work environment where all differences are respected.</div></div>

Back Office Training Manager (EFDA)

PSI Services LLC

<div>Title: Candidate Services Training Manager

Location: Onsite-Henderson, NV

Salary: $60K / annually

About PSI

Join Us at PSI - Where You Belong, Grow, and Thrive!

At PSI, we believe that people achieve their best when they feel they truly belong. That&rsquo;s why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience.

We&rsquo;re proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you&rsquo;ll feel the difference in how we work, grow, and succeed together.

What You Can Expect From Us - We know that great work starts with feeling valued. That&rsquo;s why we&rsquo;ve benchmarked all our roles against local market rates and why you&rsquo;ll always see salary details in our job postings. We believe in transparency, and we want you to feel confident that your next move aligns with your expectations.

About the Role

The Candidate Services Training Manager is responsible for end-to-end workforce readiness across the Candidate Services department, encompassing recruiting support, interviewing, onboarding, training, nesting, coaching, documentation governance, and continuous capability development.

This role goes well beyond traditional training delivery. It plays a critical role in interviewing and onboarding new hires, ensuring Day 1 readiness, leading nesting and post-training coaching, and driving ongoing retraining for agents, tenured staff, and leadership. The role also owns the accuracy and sustainability of Call Center Instructions (CCI) and Standard Operating Procedures (SOPs), ensuring alignment with the Candidate Information Bulletin (CIB) and evolving business needs.

The Candidate Services Training Manager partners closely with Call Center Leadership, Recruiting, Quality Assurance, Operations, Global Candidate Services teams, and Engagement committees. This role is part of the call center leadership team and is expected to operate independently with minimal ramp-up.

This is a full-time, onsite role aligned with call center operating hours. Occasional flexibility may be required to support onboarding cycles, training initiatives, or operational needs.

Role Responsibilities

Recruiting, Interviewing &amp; Onboarding
<ul>
<li>Own end-to-end recruiting for Candidate Services, including requisition support, interview facilitation, candidate evaluation, skills assessment, and onboarding readiness, in collaboration with Recruiting and Candidate Services Leadership.</li>
<li>Facilitate and represent the department at onsite and offsite job fairs, hiring events, and recruitment initiatives, as needed.</li>
<li>Lead and support Day 1 training, ensuring new hires are prepared to transition into nesting and production environments.</li>
</ul>
Training, Nesting &amp; Coaching
<ul>
<li>Design, facilitate, and manage end-to-end new hire training programs for Candidate Services.</li>
<li>Own nesting programs, including structured coaching, performance monitoring, and feedback loops for all new hires.</li>
<li>Provide ongoing coaching and retraining for agents at all levels, addressing performance gaps, quality trends, policy changes, and system updates.</li>
<li>Develop and deliver training for new and existing leadership, supporting consistency in expectations, coaching practices, and operational execution.</li>
<li>Design and deliver training in both in-person and virtual/remote environments, ensuring consistent learning outcomes for onsite and work-from-home employees.</li>
</ul>
Content Management &amp; Documentation
<ul>
<li>Maintain and audit Call Center Instructions (CCI) to ensure alignment with the client requirements and expectations.</li>
<li>Create, update, and govern Candidate Services SOPs, job aids, and reference materials, ensuring clarity, accuracy, and accessibility.</li>
<li>Lead training and communication efforts tied to process changes, new programs, system enhancements, or policy updates.</li>
</ul>
Quality, Global &amp; Operational Partnership
<ul>
<li>Partner closely with Quality Assurance to identify trends, root causes, and training or coaching opportunities.</li>
<li>Partner with Global Candidate Services teams to support training efforts, including sharing updated documentation and ensuring consistency in candidate-facing processes across regions.</li>
<li>Design and deliver training for other internal teams as needed to ensure understanding of Candidate Services processes, policies, and workflows.</li>
<li>Serve as a subject matter expert for Candidate Services processes, systems, and workflows.</li>
<li>Partner with Operations and IT to ensure system access and training readiness for new hires and trainees.</li>
</ul>
Engagement &amp; Continuous Improvement
<ul>
<li>Participate as an active member of the Engagement Committee, supporting initiatives that drive morale, retention, and employee experience.</li>
<li>Track training and coaching effectiveness using performance metrics, QA data, and employee feedback.</li>
<li>Continuously refine training materials, methods, and delivery to support scalability, consistency, and long-term success.</li>
<li>Foster a culture of learning, accountability, and professional growth across Candidate Services.</li>
</ul>
Knowledge, Skills and Experience Requirements
<ul>
<li>Bachelor&rsquo;s degree or equivalent experience required.</li>
<li>3&ndash;5 years of demonstrated, hands-on experience in a call center, customer service, or contact center environment.</li>
<li>Proven experience leading training, onboarding, nesting, coaching, and workforce enablement with minimal ramp-up.</li>
<li>Strong understanding of call center operations, performance metrics, and customer experience principles.</li>
<li>Demonstrated experience creating and maintaining SOPs, job aids, and instructional content.</li>
<li>Leadership experience preferred, including experience partnering with managers or serving as part of a call center leadership team.</li>
<li>Ability to influence outcomes and drive alignment without direct authority across teams and stakeholders.</li>
<li>Experience facilitating training in hybrid environments (in-office and remote).</li>
<li>Proficiency in Microsoft Office; experience with LMS or training platforms preferred.</li>
<li>Ability to quickly learn proprietary systems and adapt training accordingly.</li>
<li>Must be eligible to pass a U.S. Department of Defense (DoD) federal background check, as required for program access.</li>
</ul>
Benefits &amp; Culture

Alongside a competitive salary, we offer a comprehensive benefits package designed to support your well-being, your future, and your sense of purpose:
<ul><li>Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions</li>
<li>Generous Time Off: Enhanced paid time off/annual leave policies</li>
<li>Health &amp; Wellbeing Coverage: Medical insurance tailored to your region, plus:</li>
<li><ul><li>US: Dental, vision, life, and short-term disability insurance</li>
<li>UK: Medical cashback plan including dental, vision, and income protection</li>
</ul></li><li>Flexible Spending Accounts (US)</li>
<li>Employee Assistance Program (EAP): Confidential support whenever you need it</li>
<li>Work-Life Balance: We understand life happens outside of work, and we fully support flexibility</li>
<li>Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired</li>
<li>Future Planning: Tools and support to help you grow personally and professionally</li>
<li>Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry</li>
</ul>
At PSI, we&rsquo;re more than just a workplace - we&rsquo;re a global team driven by shared values and real impact. If you're ready to be part of a company that&rsquo;s committed to your growth and well-being, we&rsquo;d love to hear from you.</div>

Call Center Services Training Manager ($60K)

Anytime Fitness

<div>Who We Are

Bandon Fitness Inc. is the largest owner of Anytime Fitness locations within the United States with 250+ locations and plans for continued growth. We are a team of passionate individuals who are committed to providing exceptional service within our facilities. We strive to create a positive and motivating environment for our members each day.

Our Mission

To change people&rsquo;s lives physically, mentally, and emotionally.

Job Overview

The Personal Training Sales Manager is a sales-driven leadership role responsible for driving personal training revenue within 1-2 clubs. This position is accountable for generating new personal training clients, maximizing revenue per member, and building a strong pipeline of consultations through disciplined outreach and follow-up.

This is a highly visible, performance-based leadership role. Success is measured by appointment generation, consultation delivery, close rate, session volume, and total personal training revenue. The PT Sales Manager works closely with the General Manager to align membership growth with personal training conversion and retention strategies.

This is not a behind-the-desk management role. The PT Sales Manager is the driving force behind our Personal Training Department. This role is a blend of leadership, mentorship, and hands-on coaching to ensure exceptional fitness experience for members and trainers.

What We Expect 

<ul>
<li>Lead &amp; Motivate &ndash; Manage a team of personal trainers, guiding them to deliver top-tier fitness coaching while fostering a supportive, goal-driven culture.</li>
<li>Train &amp; Transform &ndash; Conduct fitness assessments and create personalized training programs to help clients reach their goals.</li>
<li>Inspire Growth &ndash; Monitor client progress and keep them motivated and engaged throughout their journey.</li>
<li>Drive Results &ndash; Manager new member onboarding, sales, renewals, and referrals, helping expand our community.</li>
<li>Collaborate &amp; Innovate &ndash; Work closely with the General Manager to create a dynamic, successful club environment.</li>
</ul>
What You Bring 

<ul>
<li>A recognized Personal Training certification (ACSM, NASM, ACE, ISSA, etc.) OR bachelor's degree in exercise science/related field.</li>
<li>Valid CPR/AED certification</li>
<li>1-2 years of sales experience preferred</li>
<li>Proven ability to motivate and coach a team</li>
<li>Deep understanding of fitness, exercise physiology, and nutrition</li>
<li>Strong consultative selling skills with confidence asking for the sale</li>
<li>High energy, competitive mindset, and personal accountability</li>
<li>Ability to manage a structured sales pipeline and activity goals</li>
<li>Strong communication skills and professional presence</li>
<li>Coachable, growth-oriented mindset</li>
</ul>
This is more than a job; it&rsquo;s a career in fitness leadership where you can change lives daily.

Schedule

Schedule will align with club peak hours and member traffic, including evenings and some weekends as needed.

Compensation &amp; Benefits 

<ul>
<li>Base pay + commission + performance bonus potential</li>
<li>Full-time benefits available (medical, dental, vision, life, disability)</li>
<li>Paid time off and paid holidays</li>
<li>Opportunity for performance-based advancement into senior leadership roles</li>
<li>Performance-driven culture that rewards results</li></ul></div>

Anytime Fitness Personal Training Sales Manager

The Salvation Army USA Central Territory

<div>The Salvation Army Midland Division Midtown Service and Treatment Center is looking a Community Support Worker &amp; Job Training Manager. This individual will Provide case management services to individuals with a special emphasis on employment, health, housing, and community resources that will assist stabilization of clients in a recovery lifestyle in the community.
This is a full-time, 40 hour per week position, with a starting salary of 20.00 per hour.
1 William Booth Drive
O'Fallon, MO 63366

Essential Functions
<ul><li>Professionally complete case management functions that include but are not limited to intake, assessments, treatment planning, on-going individual sessions to monitor progress and facilitate problem-solving, educating clients regarding resources, and consulting/coordinating with other members of the integrated team and community resources.
</li></ul><ul><li>Make referrals to community resources based on client goals, establishing stability.
</li></ul><ul><li>Contact clients who have unexcused absence from the program in order to re-engage them and promote recovery efforts.</li></ul>
<ul><li>Arranging and referring for services and resources, and when necessary, advocating to obtain the services and quality of services to which the client is entitled.</li></ul>
<ul><li>Monitoring service delivery by providers external to the program and ensuring communication and coordination of services.
</li></ul><ul><li>Locating and coordinating services and resource acquisition</li></ul>
<ul><li>Provide experiential training in life skills and resource acquisition
</li></ul><ul><li>Provide information and education to clients in accordance with their treatment plan</li></ul>
<ul><li>Planning for relapse prevention and monitoring of needed on-going services.</li></ul>
<ul><li>Conduct outreach visits to clients residing in shelters and provide transportation for housing search activities.
</li></ul><ul><li>Advocate on behalf of clients seeking housing assistance.</li></ul>
<ul><li>Actively assist clients in addressing outstanding rent and or utility bills that place clients at-risk of becoming homeless or that could serve as barriers to clients securing housing.
</li></ul><ul><li>Provide information on affordable housing transitional and or permanent supportive housing options to clients.
</li></ul><ul><li>Assist clients in obtaining and/or remaining in permanent or transitional housing. Help clients in the use of community resources.</li></ul>
<ul><li>Develop good working relationships with landlords, St. Louis Housing Authority, and with all appropriate housing affiliations.
</li></ul><ul><li>Identify and recruit new landlords to expand the network of housing providers receptive to homeless applicants.</li></ul>
<ul><li>Conduct home visits to facilitate client stabilization in housing as needed.</li></ul>
<ul><li>Provide regular training sessions to clients, regarding information on employment readiness, resumes, interviewing, networking, housing opportunities, home care techniques, tenant responsibilities, and budgeting.</li></ul>
<ul><li>Conduct job readiness assessments and sessions with clients.</li></ul>
<ul><li>Assist clients with application and resume preparation.</li></ul>
<ul><li>Assist clients with interview preparation.
</li></ul><ul><li>A detailed job description will be provided at the time of the interview.
</li></ul>Qualifications

Bachelor's degree from an accredited college or university in human social work, psychology, nursing, or a closely related area plus one year of work experience is required. Experience working with individuals recovering from substance abuse is a plus. Combination of education and work experience will be considered. Certified Alcohol and Drug Counselor (CADC) or Missouri Associate Alcohol &amp; Drug Counselor (MAADC I or II (a plus. If not currently holding a credential through MSAPCB, application required within first 90 days of employment. Requires some computer word processing, spreadsheet, and email experience. Excellent interpersonal and communication skills; understanding of the homeless and chemically dependent. CPR/First Aid certification and annual TB test required. Must be a team player, a self-starter, able to handle several projects at the same time and perform well with minimum supervision. Must demonstrate ability to think independently and exercise sound judgment.
Physical and Working Conditions
Must be capable of performing the above essential duties in an office environment to include using a computer, answering phones, etc. Most work will be indoors in a temperature-controlled environment. There will be times the individual is frequently in and out of vehicles.
Requirements:
Who are we?

<div>https://www.salvationarmyusa.org/</div>
<div>
</div>The Salvation Army Mission

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Fair Chance Hire
The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

Benefits
The Salvation Army offers a competitive benefit package including:
<ul>
<li>14 days paid holidays</li>
<li>Sick, vacation, personal days, and a floating holiday</li>
<li>Health, Dental, Vision, and Hearing insurance</li>
<li>Company-paid Life Insurance</li>
<li>Voluntary Life Insurance</li>
<li>Company-paid Pension Fund</li>
<li>Long Term Disability with buyup option</li>
<li>Voluntary Retirement Fund (403b)</li>
<li>Voluntary Aflac products</li>
<li>Voluntary Short-term Disability</li>
<li>Other elective benefits</li></ul></div>

Community Support Worker and Job Training Case Manager

Colonial Life & Accident Insurance Co.

Area Sales Manager - Training ProvidedPay Range: $75,000 - $165,000 per year Schedule: Monday to Friday, Flexible schedule Location: In-person, Idaho Falls, IDJoin Our Team at Colonial LifeColonial Life is a leader in the corporate benefits industry with a distinguished legacy spanning over 85 years. Our local offices are expanding, and we are seeking dynamic candidates who are eager for growth opportunities. By joining our team, you will be part of our continued success story.We are proud to be recognized by Forbes for our commitment to excellence, being listed among the top female-friendly companies, the best employers for new graduates, the best large employers, and the most innovative companies in America.Be a part of an organization where your potential is valued, and your career can flourish.Why Join Us?At Colonial Life, we empower our sales professionals by offering unparalleled flexibility, financial freedom, and the resources of a Fortune 500 company. You will be in business for yourself, but never by yourself! We provide dedicated mentors and award-winning training programs to support your career growth and help you achieve excellence.Job DescriptionWe are seeking enthusiastic, career-minded individuals to join our team as Sales and Training Managers. If you aspire to be part of a fast-growing team and thrive in an exceptional office culture, we encourage you to submit your resume.In this role, you will be empowered to:<ul><li>Assist with recruiting, training, and developing representatives.</li><li>Build and strengthen connections within your community.</li><li>Present the value of our products to business owners.</li><li>Close opportunities using a proven system developed by our territory.</li></ul>Join us and be part of a dynamic team driving growth and success.Manager ResponsibilitiesManagers are responsible for:<ul><li>Achieving Team Sales Plans: Ensure the team meets or exceeds sales targets.</li><li>Driving Growth: Successfully manage your team to achieve overall sales goals and foster growth.</li><li>Strategic Planning: Design and implement strategic business plans that expand the company's customer base and strengthen its market presence.</li></ul>Desired skills and experience:<ul><li>Results-oriented, driven self-starters</li><li>Motivated, positive team builders</li><li>A commitment to excellence in all that you do</li><li>Competitive leaders</li><li>Flexible, Adaptable, and Trainable.</li><li>Bilingual in Spanish and English is a plus</li></ul>What you can expect from our company:<ul><li>Comprehensive training programs for you and your team members</li><li>Access to additional incentives including world-class travel and national contests with opportunities to win cash, weekend trips, and more</li><li>A dedicated team of employees located in your territory is committed to helping you recruit and train</li></ul>Benefits &amp; Perks<ul><li>Unlimited income potential</li><li>Residual income</li><li>Trips, awards, group events, and team-building events</li><li>Bonus rewards</li><li>Award-winning sales training program</li><li>Flexible schedule</li><li>Immediate management and advancement opportunities for qualified candidates</li></ul>Join our dynamic team and take the next step in your professional career. If you are motivated, goal-oriented, and ready to make an impact, we want to hear from you!This is an independent contractor position that allows you the opportunity to be in business for yourself, but not by yourself. Apply now to learn more about how you can take control of your career, in partnership with Colonial Life. Learn more at www.coloniallife.com/salesteam. All individuals must be authorized to work in the United States.2024 Colonial Life &amp; Accident Insurance Company.Colonial Life insurance products are underwritten by Colonial Life &amp; Accident Insurance Company, for which Colonial Life is the marketing brand.Requirements:<ul><li>Must be authorized to work in the United States</li></ul>Work Setting:<ul><li>Hybrid</li></ul>Weekly Schedule:<ul><li>Monday to Friday</li></ul>Pay: $75,000.00 - $165,000.00 per yearBenefits:<ul><li>Flexible schedule</li></ul>Work Location: In person

Area Sales Manager

Digi Security Systems

Training &amp; Development Lead Job Description Location: Dallas, TX Reports to: Director of People Operations Department: Human Resources / People Operations Pay Scale: $90,000-$97,000 Mission The Technician Development Lead empowers Digi Security Systems' technicians to grow their skills, uphold safety practices, and maintain professionalism by owning technician training initiatives, assessments, technical readiness, and the Safety Deputy Program. This role designs and scales impactful resources, training, and tools to elevate technician performance, promote field excellence, and support organizational growth. Key Responsibilities Spearhead the Safety Deputy Program Maintain and enhance the Safety Deputy Program to identify, train, and empower Safety Deputies within technician teams to reinforce a daily safety culture. Implement monthly safety audits and feedback loops to ensure consistent execution and continuous improvement across all sites. Lead Technician Assessments Develop and administer a standardized, skills-based evaluation framework to assess technical competencies, safety awareness, and role-specific readiness. Use assessment data to inform targeted development plans and team assignments to optimize performance. Improve Technician Compliance, Readiness, and Team Operations Design and implement tools (e.g., dashboards, checklists, digital trackers) to streamline daily tasks, certification tracking, and readiness reviews. Launch recurring training cadences and cross-training programs to enhance technician agility, reduce downtime, and boost on-the-job confidence. Define and Scale Technical Standards Create detailed, version-controlled documentation for key technician procedures and best practices, ensuring clarity and consistency across all teams. Collaborate with cross-functional stakeholders to pilot and roll out new standards, incorporating field feedback and updating SOPs accordingly. Competencies Instructional Design &amp; Facilitation Designs and facilitates structured, engaging training for adult learners, both in-person and virtually. Measures and tracks learning outcomes to ensure training effectiveness. Field &amp; Technical Expertise Demonstrates strong knowledge of low-voltage, AV, and structured cabling practices. Builds credibility with field technicians through hands-on expertise and applies industry best practices to training and standards. Program Development &amp; Scaling Builds sustainable systems and training programs, maintaining documentation and tools in a centralized system. Continuously improves programs based on field and stakeholder feedback. Employee Relations &amp; Coaching Support Supports disciplinary actions and improvement plans with professionalism. Tracks employee sentiment, escalates risks, and maintains trust in sensitive situations. Safety Program Leadership Owns and evolves the Digi Safety Deputy Program, ensuring staff complete required trainings. Assists with Toolbox Talks and proactively identifies and resolves safety risks in collaboration with field leaders. Cross-Functional Collaboration Works effectively with People Operations, HR, Technical, and Operations teams. Communicates clearly across roles and maintains strong follow-through on collaborative projects. Key Attributes Grit: Perseveres through complex program development and alignment, maintaining quality in high-growth and high-pressure environments. Self-awareness: Understands how their training and decisions impact technician performance, field operations, and customer outcomes. Bias for Action: Proactively builds systems, addresses training gaps, and drives improvements without waiting for instruction. Team Player: Collaborates across field and HQ teams, supports local training leads, and incorporates field input. Clear Communicator: Explains technical material, program expectations, and feedback clearly in multiple formats. Coachable: Welcomes feedback from leaders and field teams, adjusting training programs and methods as needed. Highly Technical: Possesses strong working knowledge of field installation, technical workflows, safety standards, and tools. Trusted Leader: Respected by leads, field managers, and technicians as a reliable source of guidance and knowledge. Qualifications Degree in Training and Development, Technical Education, or a related field (preferred). 5+ years of experience in training, technical instruction, or technician development, preferably in low-voltage, AV, or structured cabling industries. Strong understanding of safety standards, compliance, and technical workflows in a security &amp; field-based environment. Proficiency with tools like ConnectWise, SiteOwl, various dashboards and other digital trackers for program management and documentation. Exceptional communication, facilitation, and interpersonal skills to engage diverse audiences and build trust. Ability to manage multiple projects, adapt to changing priorities, and work collaboratively in a fast-paced environment.

Copy of Digi - Technician Training & Development Lead

Glean

<div>
 
 About Glean
 
 
 
 Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry&rsquo;s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.
 
 
 At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean&rsquo;s agentic capabilities - AI agents that automate real work across teams by accessing the industry&rsquo;s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.
 
 
 Recognized by Fast Company as one of the World&rsquo;s Most Innovative Companies (Top 10, 2025), by CNBC&rsquo;s Disruptor 50, Bloomberg&rsquo;s AI Startups to Watch (2026), Forbes AI 50, and Gartner&rsquo;s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we&rsquo;re helping the world&rsquo;s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.
 
 
 If you&rsquo;re excited to shape how the world works, you&rsquo;ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You&rsquo;ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.
 
 
 
 About The Role
 
 
 
 Glean is seeking an Onboarding &amp; Training Lead to build and run a high-touch, scalable onboarding experience for new hires globally. In this role, you&rsquo;ll own the end-to-end new hire journey&mdash;from pre-boarding through the first 90 days&mdash;designing programs that are engaging, community-building, and tightly connected to our culture and ways of working. You&rsquo;ll also drive lightweight training initiatives, with a particular focus on manager enablement and core skills training, partnering closely with HRBPs, Recruiting, Workplace, and functional leaders to ensure new hires and managers have the tools, training, and clarity they need to be successful.
 
 
 
 You Will
 
 
 
 <ul>
 <li>
 Design and run new hire onboarding
 </li>
 <ul>
 <li>
 Own the company-wide onboarding strategy and calendar- from pre-boarding communications through day 1, week 1, and 30/60/90-day milestones for new hires globally.
 </li>
 <li>
 Elevate our in-person and hybrid onboarding experience, ensuring new hires feel welcomed, informed, and connected, whether they&rsquo;re joining an office hub or remotely.
 </li>
 <li>
 Facilitate live onboarding sessions (e.g., company overview, culture and values, tools and systems, &ldquo;how we work&rdquo; norms) and coordinate guest speakers from across the business.
 </li>
 </ul>
 <li>
 Drive follow-up touchpoints and community
 </li>
 <ul>
 <li>
 Implement structured 30/60/90-day touchpoints, including checklists, surveys, and manager prompts to ensure new hires are ramping effectively and have what they need to succeed.
 </li>
 <li>
 Stand up lightweight new hire communities (e.g., cohorts, buddy programs, new-hire office hours) and recurring connection points such as welcome events or new hire happy hours.
 </li>
 <li>
 Partner with Workplace and local office leads to ensure physical space, events, and onsite experiences reinforce a positive onboarding journey.
 </li>
 </ul>
 <li>
 Lead lightweight L&amp;D and manager enablement
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 Coordinate and run monthly manager meetings and enablement sessions on core topics such as performance, feedback, 1:1s, and onboarding best practices.
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 Curate and maintain a self-serve learning library (playbooks, templates, checklists, videos) for managers and new hires, leveraging tools like Glean, LinkedIn Learning, and internal documentation.
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 Partner with functional enablement teams (e.g., Sales Enablement) to extend relevant role-based onboarding content into the company-wide experience where appropriate.
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 Measure, improve, and report on impact
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 Define and track key onboarding and learning metrics, such as time-to-productivity, new hire satisfaction in the first 90 days, and manager feedback on readiness.
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 Use data and qualitative feedback to continuously iterate on programs, content, and delivery, ensuring we stay aligned with business needs and employee expectations.
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 Partner with People Analytics and Systems teams to build simple dashboards or recurring reports that give leaders visibility into onboarding health and trends.
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 Program operations and cross-functional partnership
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 Own the operational backbone of onboarding: schedules, comms, registration flows, documentation, and internal FAQs, in partnership with HR Ops, IT, Workplace, and Recruiting.
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 Ensure smooth handoffs between Recruiting, HR, IT, and managers so that laptops, access, workspace, and key systems are ready for new hires on day one.
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 Maintain clear, accessible documentation for all onboarding and core learning programs, including process maps, facilitator guides, and participant materials.
 
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 </ul>
 
 About You
 
 
 
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 4+ years of experience in HR, People Ops, L&amp;D, or Employee Experience, with a strong focus on new hire onboarding, program management, or internal training in high-growth environments.
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 Proven ability to design and run scalable programs end-to-end - from needs assessment and content design to facilitation, measurement, and iteration.
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 Comfortable facilitating live sessions (virtual and in-person) with groups of managers and new hires; you bring energy, clarity, and structure to every session.
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 Data-informed and operationally minded - you use metrics, surveys, and feedback to decide where to focus and how to improve.
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 Strong cross-functional collaborator who can partner with HRBPs, Recruiting, Workplace, IT, and business leaders and influence without formal authority.
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 Excellent written and verbal communication skills; able to translate complex information into simple, actionable guidance for new hires and managers.
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 Comfortable in a fast-paced, ambiguous environment; you enjoy building, iterating, and improving as the company grows.
 
 
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 </ul>
 
 Location:
 
 
 
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 This role is hybrid (4 days a week in our SF Bay Area offices)
 
 
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 </ul>
 
 Compensation &amp; Benefits
 
 
 
 The standard base salary range for this position is $140,000 - $155,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
 
 
 We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.
 
 
 We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
 
 
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Onboarding & Training Lead

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