training manager

MakeMyTrip

<div>
 <p>
  <strong>
   <u>
    About the Opportunity:
   </u>
  </strong>
 </p>
 <p>
  <strong>
   Role:
  </strong>
  Training Manager
 </p>
 <p>
  <strong>
   Level:
  </strong>
  Manager
 </p>
 <p>
  <strong>
   Reporting To:
  </strong>
  Vice President - Holidays
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Gurugram
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    About the Function:
   </u>
  </strong>
 </p>
 <p>
  With a deep understanding of Indian consumers' travel preferences, the MMT Holidays team curates a wide array of holiday packages for destinations across the globe.
 </p>
 <p>
  As a leading name in the leisure travel space, MMT Holidays serves over 3 lakh travelers annually. Our offerings span both domestic and international markets, covering more than 50 destinations worldwide. With a strong focus on delivering seamless and memorable travel experiences, we have become a trusted choice for holiday packages among Indian travelers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    About the role:
   </u>
  </strong>
 </p>
 <p>
  The Training Lead will play a pivotal role in enhancing the skills, knowledge, and performance of our sales &amp; supply teams, empowering them to achieve sales targets and excel in customer&amp; supplier relationships.
 </p>
 <p>
  This role will develop, implement, and oversee a comprehensive training program designed to equip team members with the tools and knowledge necessary for success in an ever evolving market and a complex ecosystem. This role requires a strategic mindset, an understanding of sales, travel ecosystem and hospitality dynamics, and a hands-on approach to design effective &amp; deliver impactful training solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    What will you be doing:
   </u>
  </strong>
 </p>
 <p>
  <strong>
   Training Program Development &amp; Execution:
  </strong>
 </p>
 <ul>
  <li>
   Design and execute a structured training framework for new hires and ongoing development of the relevant business teams. For supply teams, the focus would be on managing supplier ecosystem, stakeholder management. For sales, on sales techniques, market knowledge, product expertise, and customer relationship management. For operations teams, focus would be on process excellence and customer service.
  </li>
  <li>
   Partner with leadership to assess team skills gaps and implement targeted training programs for various experience levels, from entry-level to senior level roles across functions.
  </li>
 </ul>
 <p>
  <strong>
   Content Creation &amp; Delivery:
  </strong>
 </p>
 <ul>
  <li>
   Develop and deliver high-quality training materials, including presentations, workshops, elearning modules, and guides that are engaging and effective in meeting the team&rsquo;s needs.
  </li>
  <li>
   Regularly update training content to reflect new trends, products, and best practices within the industry.
  </li>
 </ul>
 <p>
  <strong>
   Onboarding &amp; Continuous Learning:
  </strong>
 </p>
 <ul>
  <li>
   Lead the onboarding process for new team members, ensuring they are well-equipped with foundational knowledge and skills from day one.
  </li>
  <li>
   Create a continuous learning environment, implementing periodic refresher training, skillbuilding sessions, and advanced training programs to nurture talent and support career progression within the team.
  </li>
 </ul>
 <p>
  <strong>
   Performance Tracking &amp; Analysis:
  </strong>
 </p>
 <ul>
  <li>
   Develop and use metrics to evaluate training effectiveness and impact on business performance, making data-driven adjustments to improve training outcomes.
  </li>
  <li>
   Conduct assessments and evaluations post-training to monitor progress and retention, adjusting strategies to maximize long-term knowledge retention and skill application.
  </li>
 </ul>
 <p>
  <strong>
   Collaboration &amp; Stakeholder Management:
  </strong>
 </p>
 <ul>
  <li>
   Collaborate with Holidays leadership, Product, Marketing, and HR teams to align training with business goals, new product launches, and seasonal requirements.
  </li>
  <li>
   Act as a bridge between remote workforce and corporate office, ensuring alignment of training objectives across different geographies and segments.
  </li>
 </ul>
 <p>
  <strong>
   Leadership &amp; Team Development:
  </strong>
 </p>
 <ul>
  <li>
   Mentor and guide junior trainers, providing direction and feedback to improve their facilitation and training development skills.
  </li>
  <li>
   Foster an inclusive and positive training culture that encourages learning, adaptability, and performance excellence.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualification &amp; Experience:
   </u>
  </strong>
 </p>
 <p>
  MBA from reputed institute with 5-7 years of extensive experience in training, content creation and design, strategic planning, content redesign, ensuring impactful and effective outcomes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Key Success Factors for the Role:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Strategic &amp; Analytical Mindset:
   </strong>
   Able to assess team needs, identify gaps, and develop tailored training interventions.
  </li>
  <li>
   <strong>
    Adaptability &amp; Innovation:
   </strong>
   Keeps up with industry trends and is innovative in training approaches.
  </li>
  <li>
   <strong>
    Leadership &amp; Influence:
   </strong>
   Motivates and inspires, influencing others to achieve high standards of performance.
  </li>
 </ul>
 <p>
 </p>
</div>


Training Manager

Accor

<div><b>Company Description</b><p><br>
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><p>
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.</p><b><br>
Job Description</b><p><br>
We are seeking an enthusiastic and innovative Training Manager to join our team in Madinah, Saudi Arabia. As a key member of our organization, you will be responsible for developing and implementing comprehensive training programs that enhance employee skills and drive organizational success.</p><ul><li>
Assess training needs across the organization and design tailored learning and development strategies</li><li>
Create and execute engaging onboarding experiences for new employees</li><li>
Develop and facilitate leadership training programs for various levels of management</li><li>
Identify skill gaps and create targeted training initiatives to address them</li><li>
Collaborate with department heads to review and update job-specific training materials</li><li>
Implement and manage mentoring programs to support employee growth and engagement</li><li>
Evaluate the effectiveness of training programs and make data-driven improvements</li><li>
Manage the training budget and forecast future training needs</li><li>
Maintain accurate records of all training activities and participant information</li><li>
Support the organization's diversity and inclusion initiatives through specialized training programs</li><li>
Stay current with industry trends and best practices in learning and development</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Minimum of 2 years' experience in a leadership role, preferably in training and development</li><li>
Bachelor's degree in Human Resources, Business Administration, or a related field</li><li>
Proven track record in needs assessment and facilitation of training programs</li><li>
Strong knowledge of adult learning principles and instructional design</li><li>
Experience in developing and implementing diverse training programs</li><li>
Proficiency in Microsoft Office suite and Learning Management Systems (LMS)</li><li>
Excellent communication, presentation, and interpersonal skills</li><li>
Results-oriented with the ability to prioritize and work effectively under pressure</li><li>
Innovative and creative thinking with a passion for employee development</li><li>
Strong data analysis and strategy creation skills</li><li>
Project management experience, particularly in training-related initiatives</li><li>
Facilitation certifications (e.g., DDI, Clifton Strengths) are a plus</li><li>
Knowledge of local culture and business practices in Saudi Arabia is beneficial</li></ul><br>
<b>
Additional Information</b><p><br>
Your team and working environment:<br>
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>
Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>
Our commitment to Diversity &amp; Inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>

Novotel Hotels

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 <br/>
 <br/>
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are seeking an enthusiastic and innovative Training Manager to join our team in Madinah, Saudi Arabia. As a key member of our organization, you will be responsible for developing and implementing comprehensive training programs that enhance employee skills and drive organizational success.
 <br/>
 <br/>
 <ul>
  <li>
   Assess training needs across the organization and design tailored learning and development strategies
  </li>
  <li>
   Create and execute engaging onboarding experiences for new employees
  </li>
  <li>
   Develop and facilitate leadership training programs for various levels of management
  </li>
  <li>
   Identify skill gaps and create targeted training initiatives to address them
  </li>
  <li>
   Collaborate with department heads to review and update job-specific training materials
  </li>
  <li>
   Implement and manage mentoring programs to support employee growth and engagement
  </li>
  <li>
   Evaluate the effectiveness of training programs and make data-driven improvements
  </li>
  <li>
   Manage the training budget and forecast future training needs
  </li>
  <li>
   Maintain accurate records of all training activities and participant information
  </li>
  <li>
   Support the organization's diversity and inclusion initiatives through specialized training programs
  </li>
  <li>
   Stay current with industry trends and best practices in learning and development
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of 2 years' experience in a leadership role, preferably in training and development
  </li>
  <li>
   Bachelor's degree in Human Resources, Business Administration, or a related field
  </li>
  <li>
   Proven track record in needs assessment and facilitation of training programs
  </li>
  <li>
   Strong knowledge of adult learning principles and instructional design
  </li>
  <li>
   Experience in developing and implementing diverse training programs
  </li>
  <li>
   Proficiency in Microsoft Office suite and Learning Management Systems (LMS)
  </li>
  <li>
   Excellent communication, presentation, and interpersonal skills
  </li>
  <li>
   Results-oriented with the ability to prioritize and work effectively under pressure
  </li>
  <li>
   Innovative and creative thinking with a passion for employee development
  </li>
  <li>
   Strong data analysis and strategy creation skills
  </li>
  <li>
   Project management experience, particularly in training-related initiatives
  </li>
  <li>
   Facilitation certifications (e.g., DDI, Clifton Strengths) are a plus
  </li>
  <li>
   Knowledge of local culture and business practices in Saudi Arabia is beneficial
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 <strong>
  Your Team And Working Environment
  <br/>
  <br/>
 </strong>
 In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
 <br/>
 <br/>
 Note: Customization may be included for any specific local or legislative requirements, such as work permits
 <br/>
 <br/>
 <strong>
  Our Commitment To Diversity &amp; Inclusion
  <br/>
  <br/>
 </strong>
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>


Nissan

<div>PURPOSE / DETAILS OF THE JOB<br>
<br>
<b>Mission &amp; Main Objectives</b><br>
<ul><li>
Define, propose, implement and maximize NMEF (Nissan Middle East) Aftersales training strategy.</li><li>
Ensure sufficient levels of Technical Competency at the NSCs to deliver outstanding product and repair quality.</li><li>
Ensure sufficient levels of Service competency at the NSCs to deliver outstanding Customer Experience.</li><li>
Ensure sufficient levels of Parts Operations competency at NSC level to drive parts business.</li><li>
Lead, oversee and guide NSC training activities to ensure alignment with NMEF business strategies.</li></ul><br>
<b>
Main tasks and responsibilities (Including team management if any):
</b><br>
<ul><li><b>Technical Training</b><ul><li>
Train and certify NSC technical trainers on Global Nissan Service Technician Education Programs (N-STEP), and ensure each NSC has suitably qualified trainers to deliver local training.</li><li>
Localise, update and deliver new model technical training, Train-The-Trainer (TTT) to Technical Trainers or directly to frontline.</li><li>
Work with regional and global teams to ensure training materials are available and updated to suit local technology and equipment specifications.</li><li>
Conduct frequent technical training needs analysis in the market.</li><li>
Design and develop new training material (Instructor-Led, e-Learning or Virtual Classroom Training) to close identified skills and knowledge gaps in the region.</li><li>
Deliver Electric Vehicle (EV) and New Energy Vehicle (NEV) technical training and certification in the region and ensure NSC have the right level of knowledge and skills to service and repair NEVs.</li><li>
Enhance own knowledge and skills by participating in Master Trainer TTT offered at Regional and Global level.</li></ul></li></ul><ul><li><b><br>
Service &amp; Parts (Non-Technial) Training</b><ul><li>
Train and certify NSC non-technical trainers on Global Nissan Sales &amp; Service Way (NSSW), Global Nissan Service Advisor Program (G-NSAP) and ensure each NSC has suitably qualified trainers to deliver local training.</li><li>
Localise plan and deliver new model product training, Train-The-Trainer (TTT) to Non-Technical trainers or directly to frontline.</li><li>
Conduct frequent non-technical training needs analysis in the NMEF markets.</li><li>
In addition to global training programs, design, develop and implement new Service Advisor and Service Manager training programs (TTT or directly) to close knowledge and skills gaps and enhance</li></ul></li></ul><ul><li><b><br>
Administrative</b><ul><li>
Ensure all training materials are available and reasonably up-to-date on the Learner Management System.</li><li>
Ensure all NSCs are competent in usage of the LMS to manage training delivery and records.</li><li>
Manage training KPIs and ensure compliance with Global, Regional and Local Certification requirements and alignment with company business strategy.</li><li>
Maintain all aspects of the Reagonal Training Centre e.g tools, equipments, vehicles, training resources to ensure all resources are ready for training when required.</li><li>
Develop regional training plan and cascade with NSCs and ensure NSCs adhere to NMEF annual training plans to maintain correct level of certification.</li><li>
Generate monthly training and certification status reports and share with applicable stakeholers e.g. NSC, NMEF, Regional and Global as required.</li><li>
Appointment and management of external training providers and ensure services, materials and all activities by providers activities meet the required quality levels and in-line with company strategy.</li><li>
Research and implement new training enhancement strategies e.g. AI integration to training and development, to ensure training offered by NMEF is modern, effective and enhances company business strategy.</li><li>
Conduct regular meetings with NSC training managers to provide guidance and support on issues of training delivery and management.</li><li>
Responsible to maintain and upkeep training centre in relation to 5S, usage, tools and equipment, vehicles and other training resources.</li><li>
Lead organisation of regional training events including Skills Contests, New Model TTT, etc.</li><li>
Develop annual training budget inline with company business strategies and monitor implementation thereof.</li><li>
Lead training team members/subordinates (where applicable)</li></ul></li></ul><br>
<b>
Country Specifics
</b><br>
<ul><li>NMEF markets</li></ul><br>
<b>
KPIs</b><br>
<ul><li>
Maintain global technician certification standards by ensuring certification levels for N-STEP 1, 2 and 3 are inline with global, regional and local KPI requirements.</li><li>
Maintain Global Service Advisor certification standards across the region to certification levels inline with global, regional and local KPI requirements.</li><li>
Maintain Parts Sales Consultants and Managers training certification</li><li>
Maintain Service Manager certification</li>
Other KPIs are required by business on ad-hoc basis<br>
<li>
</li></ul><br>
<br>
<b>Background &amp; Experience
</b><br>
<br>
<b>Specific technical skills</b><br>
<ul><li>
Significant experience and skills training and development (min 7-8 years)</li><li>
Affinity and/or experience with Training activities &amp; dealer network (Sales and Aftersales)</li><li>
Experience and affinity with systems, technology and digital</li><li>
Cross functional management skills</li><li>
Ability to conduct public presentations</li><li>
Strong car culture and automotive background knowledge</li></ul><ul><li>
Qualified automotive technician with extensive knowledge of automotive technology, diagnostics and repair techniques.</li><li>
Proven competency in delivering quality technical training to trainers
</li><li>Certified automotive high voltage technician/trainer</li><li>
Knowledge of eLearning instructional design and course development tools (Captivate, Synthesia, Articulate etc)</li><li>
Knowledge of Cornerstone Saba LMS</li></ul><br>
<b>
Behavioral Competencies Required<br>
</b><br>
<br>
<ul><li>Pedagogical skills</li><li>
High level of autonomy and leadership</li><li>
Effective communication and presentation skills</li><li>
Training material and content Development skills</li><li>
Structured and analytical</li><li>
Cross functional and cross-cultural skills</li><li>
Coaching and Mentoring skills</li></ul><br>
Minimum Education<br>
<ul><li>
Degree in Engineering fields (Mechanical, Electrical or similar) or equivalent (required)</li><li>
Certificate/Diploma in Adult education/training/Train-The-Trainer (required)</li><li>
University degree in Business Management or equivalent (advantageous)</li></ul><br>
Language Requirements
<br>
<ul><li>Fluent in English, Arabic (optional)</li></ul><br>
At Nissan, we believe that the differences among us - differences in race, gender, age, mindset, religion, people with disabilities and much more - make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, in order to build teams that create a sense of belonging for all members.<br>
<br>
#LI-RB<br>
<br>
Dubai United Arab Emirates</div>

Aftersales Training Manager

Ethics HR

<p><b>Description:</b></p><ul><li>Support the onboarding and continuous development of retail teams, store managers, and supervisors across all locations.</li><li>Ensure all staff are trained in brand history, seasonal collections, materials, craftsmanship, storytelling techniques, and interpersonal skills to deliver a refined and emotionally intelligent client experience.</li><li>Deploy a wide variety of training methods.</li><li>Work with global or regional teams to ensure a consistent training experience aligned with the brand&rsquo;s identity and luxury positioning.Monitor and evaluate the effectiveness and success of the training program.</li><li>Track training effectiveness through KPIs, feedback, and in-store performance metrics. Identify gaps and update programs accordingly.</li><li>Provide opportunities for ongoing development.</li><li>Resolve any specific problems and tailor training programs as necessary.</li><li>Maintain a keen understanding of training trends, developments and best practices.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business, or related major from a reputable university.</li><li>Deep knowledge of the high-end fashion industry, luxury clientele expectations, and premium customer service practices.</li><li>Ability to motivate, inspire, and influence employees at all levels.</li><li>Proven experience developing and delivering engaging, interactive training sessions both in-person and digitally.</li><li>Fluency in English is a must.</li><li>Excellent communication and decision-making skills.</li></ul><p>Job Type: Full-time</p>

Al-Futtaim

<div><p><b>Job Requisition ID: </b>171862</p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p><br>
<p></p>
<p><b>
Overview of the Role</b><br>
We are seeking a Technical Training Manager - Automotive to join our team at Al-Futtaim Automotive Talent Centre in Dubai. This role is pivotal in developing competent and productive associates through assessments, on-the-job development activities, and engaging training programs aligned with our brand standards.</p><div><br>
<b>
What You Will Do</b><br>
<ul><li>Conduct training needs analysis, design, development, planning, and implementation of technical training programs using a blended learning approach</li><li>Develop digital materials, record videos, deliver face-to-face training, and provide on-site support and coaching</li><li>Continuously refine the curriculum for technicians and develop new learning methods to support growth</li><li>Deliver engaging technical training in various formats, including video presentations and face-to-face sessions</li><li>Conduct self-assessments of training programs to promote continuous improvement</li><li>Support the coordination and monitoring of distributor training to ensure compliance with brand standards</li><li>Identify and monitor business KPIs that can be improved with focused training</li></ul></div><div><br>
<b>
Required Skills to Be Successful</b><br>
<ul><li>Extensive experience in technical training and the automotive industry</li><li>Strong communication and consultation skills</li><li>Minimum of 5 years in a technical training or coaching role and 10 years of automotive industry experience</li><li>High-level qualification in a technical area applicable to the automotive discipline and adult learning or training and assessment certification</li></ul></div><p><br>
<b>
About the Team</b><br>
You will be part of a dedicated team of trainers at the Al-Futtaim Automotive Talent Centre, working collaboratively to develop and deliver high-quality training programs. Our team is committed to creating positive, energetic, and productive learning environments for all associates.</p><div><br>
<b>
What Equips You for the Role</b><br>
<ul><li>Excellent negotiation skills and the ability to manage senior management expectations</li><li>A proactive approach to continuous improvement and the ability to adapt to new technologies and methods</li><li>High proficiency in both written and spoken English (additional languages are advantageous)</li><li>Proficiency with digital learning platforms and video editing software</li><li>Ability to train, coach, and build relationships effectively</li><li>Strong customer service skills and the ability to manage schedules in a fast-paced environment</li><li>Proficiency in Microsoft Office programs and video authoring/editing softwar</li></ul></div><p></p><p><b><br>
About Al-Futtaim Automotive</b><br>
A major division of the UAE-based Al-Futtaim Group of companies, <b>Al-Futtaim Automotive</b> is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.<br>
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.<br>
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.<br>
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.<br>
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. <b>This is Al-Futtaim Automotive and we empower talent to move forward.</b></p></div><p></p>

Technical Training Manager

City National Bank

<div><div><b>COLLEAGUE PERFORMANCE &amp; TRAINING MANAGER</b></div><div>
</div><div><b>WHAT IS THE OPPORTUNITY?</b></div><div>
This is a strategic business enablement role embedded within RBC U.S. Mortgage Banking, responsible for leading organizational transformation through the lens of people, process, culture, and capability. This position will be responsible for developing and managing all programs and efforts to ensure a consistent and sustainable colleague experience within the U.S. Mortgage Banking division, to minimize colleague turnover and maximize the experience of our clients and stakeholders. The role is responsible for the development and execution of onboarding and training programs. A disciplined new colleague experience is essential to help consistently integrate new colleagues into our culture, understand our business, and leverage our tools in support of their ramp up period. This role will partner closely with executive leadership (and direct reports) to align organizational design, talent strategy, operational effectiveness, and colleague experience to the division's growth and transformation roadmap.</div><div>
</div><div>This cross-functional strategic role will connect people strategy with business transformation across RBC U.S. ensuring the division is structurally, culturally, and operationally prepared for scale, innovation, and sustained performance.</div><div>
</div><div><b>WHAT WILL YOU DO?</b></div><ul><li>
Ensure alignment of people, structure, and systems with the division's transformation roadmap and operating model.</li><li>
Drive strategy execution by embedding change and readiness planning across all major initiatives.</li><li>
Embed new ways of working (e.g., cross-functional collaboration and embedding product mindsets) into divisional operating models.</li><li>
Design and implement talent strategies that build leadership pipeline strength, accelerate performance, and prepare the workforce for future growth.</li><li>
Develop and deliver learning curricula and scalable competency frameworks that promote behavior change, mindset shift, and strategic capability building.</li><li>
Build feedback, recognition, and performance acceleration programs.</li><li>
Conduct internal and external benchmarking to identify best practices in leadership development, organizational design, and transformation enablement.</li><li>
Partner closely with HRBPs, Talent, Internal Communications, Technology and Colleague Experience teams to ensure integrated delivery of programs across people, process, and experience.</li><li>
Design, in collaboration with LOB training teams, onboarding programs, and role-based integration pathways that accelerate time-to-effectiveness and ensure clarity of expectations.</li><li>
Lead the development of a comprehensive colleague experience strategy tied to business transformation milestones, workforce evolution and employee listening surveys.</li><li>
Develop forward-looking talent models that integrate business volume projections, automation impact, and location strategies to inform hiring, development, and redeployment plans.</li><li>
Ensure that colleague experience strategies are tightly connected to organizational growth-supporting career development, change readiness, and moments that matter across the colleague lifecycle.</li><li>
Will be responsible for determining and developing Colleague Training and will be responsible for all aspects of colleague Development<br>
Responsible for Colleague Onboarding experience</li><li>
Will be responsible for Performance Measurement (Managing Analysts) ensuring colleagues compensation are in alignment with overall bank focus/strategy</li><li>
Responsible in managing and tracking Performance Analysis</li><li>
Incentive Design &amp; Mechanics</li><li>
Liaison with Marketing &amp; Products Strategy (&quot;MAPS&quot;) for sales initiatives and product training.</li><li>
Manage the overall Colleague Banking offering and experience</li><li>
Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.</li><li>
All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National's PRIDE statement.</li></ul><div>
</div><div></div><div><b>WHAT DO YOU NEED TO SUCCEED?</b></div><div><b>
Required Qualifications*</b></div><ul><li>
12+ years experience in organizational development, human resources, or learning and development</li><li>
Minimum of 10 years banking experience.</li><li>
Minimum of 7 years mortgage experience.</li></ul><div>
</div><div><b>Additional Qualifications</b></div><ul><li>
History of building relationships with HR colleagues and business leaders.</li><li>
Strong facilitation skills, including the ability to lead teams through difficult discussions.</li><li>
Demonstrated experience with successfully influencing executive leadership.</li><li>
Knowledge and understanding of competitive organization design principles, methodology, process and tools.</li><li>
Demonstrated experience designing learning curriculums that shift employee behaviors and build essential competencies.</li><li>
Bachelor's degree preferred.</li><li>
Experience developing and delivering training and mentoring tools.</li><li>
Ability to act as an effective mentor/coach/business consultant.</li><li>
Must be capable of establishing professional expertise through integrity, dedication, and strategic counsel.</li><li>
Strong leadership skills.</li><li>
Ability to build positive relationships both within the U.S. Mortgage Banking Division and throughout the bank.</li><li>
Strong verbal and written communication and presentation skills.</li><li>
Strong project management skills with the ability to prioritize tasks, work on multiple assignments and manage rapidly changing assignments in a team environment.</li></ul><div>
</div><div><b>WHAT'S IN IT FOR YOU?</b></div><div><b>
Compensation</b></div><div>
Starting base salary: $127,626.00 to $237,014.00 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.</div><div>
</div><div><b>Benefits and Perks</b></div><div>
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:</div><ul><li>
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date</li><li>
Generous 401(k) company matching contribution</li><li>
Career Development through Tuition Reimbursement and other internal upskilling and training resources</li><li>
Valued Time Away benefits including vacation, sick and volunteer time</li><li>
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs</li><li>
Career Mobility support from a dedicated recruitment team</li><li>
Colleague Resource Groups to support networking and community engagement</li></ul><div>
</div><div>Get a more detailed look at our Benefits and Perks.</div><div>
</div><div><b>ABOUT US</b></div><div>
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.</div><div>
</div><div><b>INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT</b></div><div>
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.</div><div>
</div><div>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</div><div>
</div><ul><li>Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
</li></ul><div></div><div>Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.</div></div><div></div>

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