training manager

Kempinski Hotels

<div>
 
 
 Department:
 
 Human Resources &amp; Training
 
 
 
 Location:
 
 Turkey - Istanbul
 
 
 
 
 Description
 
 
 
 
 SCOPE
 
 
 
 The overall scope of a Hotel Training is to ensure that the hotel is using the "off-line" as well as "on-line" learning tools provided by Kempinski to ensure as a company we are developing and growing talent within the organization thus securing the hotels ability to deliver exceptional guest service and drive the profitability of the hotel for the owner.
 
 
 The Training Manager is responsible successfully on-board, skill and develop the hotel team through well designed and operationally viable blended learning solutions and ensure that every corporate training initiative has been successfully implemented and each hotel employee is to developed in both skills and competencies to deliver a consistent beautiful performance that creates a signature differentiation for our brand in the luxury hotel segment, and further positioning Kempinski as the employer of choice.
 
 
 
 Key Responsibilities
 
 
 
 
 OVERALL OBJECTIVE
 
 <ul>
 <li>
 Ensures that employees receive both Kempinski and locally required training.
 </li>
 <li>
 Ensures that the hotel achieves the company key performance indicators for training engagement.
 </li>
 <li>
 Achieve Kempinski training engagement rate.
 </li>
 <li>
 The hotel utilizes all Kempinski Training tools including F! &amp; E! Training programs, Leadership Development Program and all On-Line learning opportunities.
 </li>
 <li>
 Kempinski Experience Assessment meets or exceeds the company benchmark.
 </li>
 <li>
 Enhance hotel Customer Satisfaction Survey results.
 </li>
 <li>
 Employee relationship and recognition program(s) are in place.
 </li>
 <li>
 Ensures that Kempinski training policies and procedures are fully implemented and complied with.
 </li>
 <li>
 Ensure that every new employee is correctly on-boarded and has received a comprehensive brand emersion using the designated on-boarding training packages.
 </li>
 </ul>
 
 MAIN RESPONSIBILITIES
 
 <ul>
 <li>
 Ensures that every department having corporately developed Training BITES have fully implemented these and ensured they reflect all hotel specific policies and procedures.
 </li>
 <li>
 Support Kempinski DNA and brand immersion activities.
 </li>
 <li>
 Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.
 </li>
 <li>
 Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management.
 </li>
 <li>
 Identify potential training talent and propose &amp; foster Master Trainer candidates.
 </li>
 <li>
 Ensures that the Kempinski Training Monthly report is correctly completed monthly and the results updated in the Regional Training Consolidation Report.
 </li>
 <li>
 Lead by example and promote Kempinski&rsquo;s core values.
 </li>
 <li>
 Support the completion of the Training Self Audit (using the Kempinski Training Peer &amp; Self Audit Tool).
 </li>
 <li>
 Promote and implement Kempinski Corporate Training policies and procedures.
 </li>
 <li>
 Understand and strictly adhere to the rules &amp; regulations established in the employee handbook and to the hotel&rsquo;s policies on fire, hygiene, health &amp; safety.
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 
 Skills, Knowledge, and Expertise
 
 <ul>
 <li>
 Turkish nationality is must.
 </li>
 <li>
 BA or BS degree, preferably in Human Resources, Education, Hospitality Management or a related field
 </li>
 <li>
 A minimum of five (5) years of experience in the hospitality industry including at least one managerial position
 </li>
 <li>
 Preferably two (2) years in a similar position within a luxury brand as a Training Manager.
 </li>
 <li>
 Excellent oral and written skills both in English and Turkish.
 </li>
 <li>
 Proficient in Microsoft Office.
 </li>
 <li>
 Proficiency in training design, facilitation, and evaluation
 </li>
 <li>
 Familiarity with instructional design models and adult learning principles
 </li>
 <li>
 Knowledge of luxury hospitality service standards is a strong advantage
 </li>
 <li>
 Exceptional communication skills, including presentation and interpersonal abilities
 </li>
 <li>
 Administration skills
 </li>
 <li>
 Planning and organizational skills
 </li>
 <li>
 Customer service skills
 </li>
 <li>
 Budgeting experience
 </li>
 <li>
 To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
 <ul>
 <li>
 People Oriented
 </li>
 <li>
 Passionate for European luxury
 </li>
 <li>
 Self-confident
 </li>
 <li>
 Entrepreneurial
 </li>
 <li>
 Persuasive
 </li>
 <li>
 Lead by example
 </li>
 <li>
 Quality oriented
 </li>
 <li>
 Well-presented
 </li>
 </ul>
 </li>
 </ul>
</div>

Training Manager

Hilton

<div>
 A Training Manager will act as a change catalyst for cultural and organizational transformation through the development of function excellence among Team Members.
 
 
 
 What will I be doing?
 
 
 
 As a Training Manager, you serve as an integral component of the Human Resources function by supporting learning and development initiatives through Hilton's comprehensive training framework. Specifically, a Training Manager will perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Support departments in developing cutting edge functional excellence and in developing leadership capabilities
 </li>
 <li>
 Act as a change catalyst in the cultural and organizational transformation of the Hotel
 </li>
 <li>
 Provide key input of Training aspects for all activities and plans of the Hotel
 </li>
 <li>
 Support individual and team development, career development, and training and experience-based learning
 </li>
 <li>
 Induct, coach, and mentor new Team Members
 </li>
 <li>
 Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments
 </li>
 <li>
 Partner with department to deliver training programs and other organizational and leadership development interventions
 </li>
 <li>
 Monitor and conduct learning and development reviews with each department
 </li>
 <li>
 Prepare annual training plans and training calendars for the hotel
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A L&amp;D Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
 
 
 <ul>
 <li>
 Thorough knowledge of modern learning and development tools and technique
 </li>
 <li>
 Excellent communication and presentation skills
 </li>
 <li>
 Excellent people management skills
 </li>
 <li>
 Demonstrated ability to develop interpersonal relationships
 </li>
 <li>
 Positive attitude
 </li>
 <li>
 Committed to delivering a high level of customer service, both internally and externally
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Ability to work on their own or in teams
 </li>
 <li>
 Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Word, PowerPoint
 </li>
 <li>
 Exceptional presentation and grooming
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Tertiary qualifications, or other collegiate-level degree, in Training or Human Resources
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 DoubleTree by Hilton Sharm El Sheikh - Sharks Bay
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Doubletree by Hilton
 
 
 
 Job
 
 
 
 Human Resources
</div>

G&B COFFEE

<div>Job Title: Training Manager
Location: G&amp;B / GGET Roastery, retail coffee shops
Classification: Full-time, salaried, exempt 
Rate: $65,000 - $70,000/year
Reports to: VP of Retail Operations
About Go Get Em Tiger
Go Get Em Tiger is a specialty coffee company on a mission to share the beautiful coffees of the world. We believe great coffee creates meaningful moments and brings people together.
Our values shape how we work every day:<ul><li>
Make a Positive Impact &ndash; Act with care and responsibility.</li><li>
Create Connections &ndash; Build genuine, welcoming interactions.</li><li>
Inspire Curiosity &ndash; Encourage learning and exploration.</li><li>
Be Intentional &ndash; Focus on quality and thoughtful details.</li><li>
Be the Difference in Someone&rsquo;s Day &ndash; Bring warmth and positivity to every interaction.</li></ul>
These principles guide how we serve our guests and support our team.<h3 class="jobSectionHeader">
About the Team</h3>
The Training Manager will work under the direct supervision of our VP of Retail Operations to develop and implement our barista training program. They will also work closely with our VP of Product to develop beverage recipes for GGET and lead training for wholesale clients.<h3 class="jobSectionHeader">
About the Job</h3>
The primary role of the Training Manager is to elevate the standard of experience for our team members and guests through high-quality training on the critical skills of baristadom: technical proficiency, hospitality, preparation and service standards, and product knowledge.
As about 80% of their job, the Training Manager will act as the primary barista skills trainer for all incoming team members during their onboarding period. They will develop training materials for onboarding, ongoing, and just-in-time training. Of the remaining twenty percent, they will participate in beverage R&amp;D and recipe development (10%), wholesale account training and activations (5%), and occasional emergency shift coverage (5%).<h3 class="jobSectionHeader">
Essential Duties</h3><ul><li>
Perform onboarding trainings and evaluations across all GGET coffee shops<ul><li>
Performing onboarding training for all incoming FOH team members</li><li>
Perform lab-based and in-shop barista skills training</li><li>
Achieve two-week time to baseline proficiency on espresso machine operation, milk steaming and pouring, and coffee menu knowledge</li><li>
Develop new training materials as necessary 
</li></ul></li><li>Lead new beverage product rollouts and just-in-time trainings<ul><li>
Lead beverage recipe R&amp;D process</li><li>
Develop training courses for new products as well as other training materials (cheat sheets, recipe cards, etc.)</li><li>
Develop training courses for new product launches</li><li>
Develop materials for rotating training focuses 
</li></ul></li><li>Provide training resources to wholesale clients<ul><li>
Adapt existing training materials for use with outside clients</li><li>
Perform occasional on-site trainings with wholesale clients</li><li>
Participate in occasional activations and events</li></ul></li></ul><h3 class="jobSectionHeader">
Other Responsibilities</h3><ul><li>
Demonstrate a complete understanding of G&amp;B/Go Get Em Tiger mission and values</li><li>
Foster a strong, team-first atmosphere for all employees</li><li>
Enforce the company&rsquo;s unequivocal quality standards with regards to customer service, hospitality, and beverage preparation</li><li>
Take immediate action to remedy critical equipment and facilities issues as they arise during shop visits</li><li>
Occasionally perform QC duties, as assigned by the VP of Retail Operations</li><li>
Work with Regional Manager to drive accountability towards timely corrective actions that are identified through the QC reports</li><li>
Serve as a responsive resource for any staff queries related to the coffee program</li><li>
Offer support and mentorship to team members who seek to expand their coffee and service-related knowledge and skills</li><li>
Providing wholesale partners with the necessary knowledge and tools for our product, including but not limited to hosting trainings with wholesale team members</li><li>
Perform occasional espresso machine maintenance</li><li>
Occasionally cover barista shifts in emergency situations</li><li>
Other duties as assigned by the VP of Retail Operations</li></ul>
Qualifications &amp; Experience<ul><li>
Previous, proven experience as a trainer in the specialty coffee industry</li><li>
4+ years experience working in a role where you directly trained or led others</li><li>
Experience developing and continually updating training programs, preferably for retail operations</li><li>
Understanding and ability to execute all necessary coffeebar functions at a high level</li><li>
Awareness of the coffee landscape of Los Angeles and beyond</li></ul><h3 class="jobSectionHeader">
Required Skills &amp; Abilities</h3><ul><li>
Must be able to provide reliable transportation to/from work and for work-related errands<ul><li>
Must maintain valid driver&rsquo;s license</li><li>
Must maintain mandated minimum personal auto coverage</li></ul></li><li>
Firm understanding of Go Get Em Tiger mission, values, and standards</li><li>
A willingness to act as the standard-bearer for said mission, values, and standards</li><li>
Ability to research emerging trends within the coffee industry and within the field of employee development</li><li>
Ability to recognize when things can be improved and drive to act immediately to improve them</li><li>
High level of organization with excellent time management skills and ability to self-direct</li><li>
Ability to gain total proficiency with Company LMS, Opus</li><li>
Ability to keep a calm, mature, professional demeanor at all times</li><li>
Ability to communicate directives to staff with varying levels of experience</li><li>
Superior leadership capabilities; ability to work well within groups</li><li>
A keen and meticulous eye for detail</li><li>
Must be available to work weekends and holidays as tasks arise</li><li>
Must be proficient with Google Suite, Slack and Microsoft Office and be ready to learn R365, Square POS, and all other software related to the function of our retail coffee shops.</li></ul>
Physical Requirements<ul><li>
Ability to perform all necessary barista responsibilities</li><li>
Exposure to kitchen and associated equipment</li><li>
Frequent work at a computer</li><li>
Ability to transport to different workplaces across LA</li></ul></div>

Planet Spa

<div><div><div><h4 class="jobSectionHeader">Job Description</h4>
Join a leading luxury spa group. 
Planet Spa is looking for a Training Manager to join our growing team.

We are seeking a female professional, Egyptian or foreigner, with strong educational background in medical or physical studies. The ideal candidate is capable of delivering both theoretical knowledge and practical training in various massage techniques, hygiene standards, hospitality, and material handling.

Requirements:
<ul>
<li>Proven experience in the SPA field is essential
</li>
<li>Ability to train staff in different massage practices
</li>
<li>Strong understanding of hygiene protocols and guest service standards
</li>
<li>Skilled in guiding and developing teams</li></ul></div></div></div>

Tabby

<div><h3 class="jobSectionHeader">Description</h3><div> 
As a Training Manager, you will lead and oversee the training operations in Saudi Arabia, ensuring the delivery of high-quality training programs for our customer service teams. You will manage a team of Training Leads and Trainers, align training initiatives with business objectives, and drive continuous improvement in trainers' performance and customer satisfaction. This role requires strategic oversight, stakeholder collaboration, and a focus on achieving measurable outcomes in a fast-paced CX environment. 
</div><div>
 
The effectiveness of the role will be measured by trainers' performance metrics, customer satisfaction scores, and team development milestones.</div><h3 class="jobSectionHeader"> 
Key Responsibilities</h3> 
<ul>
<li>
Manage and lead a team of Training Leads, each overseeing 5-7 Trainers, including recruitment, onboarding, performance evaluations, and professional development.</li>
<li>Oversee the delivery of new-hires and on-the-job training, ensuring consistency with Tabby&rsquo;s standards across face-to-face, virtual, and hybrid formats.</li>
<li>Collaborate with stakeholders, including HR, Talent Acquisition, CX Operations, Quality, and Content teams, to align programs with organizational goals and address gaps in hiring, quality, and operations.</li>
<li>Analyze training outcomes, agent performance data, and customer interaction quality across different channels (calls, emails, and chats) to identify trends, root causes of issues, and opportunities for improvement; provide data-driven recommendations and implement solutions.</li>
<li>Develop and maintain certification mechanisms for Trainers and Leads, including train-the-trainer programs, upskilling workshops, and remote facilitation skills.</li>
<li>Track and report on key metrics such as training throughput, feedback, and customer satisfaction; make necessary adjustments to enhance outcomes.</li>
<li>Ensure compliance with adult learning principles, cultural nuances of the GCC region, and best practices in managing remote and on-site teams.</li></ul><div></div><h3 class="jobSectionHeader"> 
Skills, Knowledge &amp; Expertise</h3> 
<ul>
<li>
You have a bachelor's degree in a related field (e.g., communication, psychology, business, education);</li>
<li>You have a minimum of 5 years of experience in Customer Service operations or training, with a proven track record in designing and delivering programs such as new hire training (NHT) and on-the-job training (OJT);</li>
<li>You bring at least 3 years of experience in team management, including leading trainers or supervisors, with a focus on performance management and development;</li>
<li>You are Fluent in English (C1) and Arabic, with a deep understanding of the cultural nuances of the Saudi Arabian and GCC region;</li>
<li>You have strong leadership, communication, coaching, and interpersonal skills to manage teams and stakeholders effectively.</li>
<li>You possess analytical and problem-solving skills to evaluate data, identify trends, and drive improvements.</li>
<li>You have excellent organizational and time management skills to handle multiple priorities in a dynamic environment.</li>
<li>You are proficient in Microsoft Office Suite, learning management systems, and customer support tools (e.g., CRM software, ticketing systems).</li>
</ul><div> 
Preferred qualifications:</div><ul>
<li>Advanced knowledge of adult learning principles, instructional design methodologies, and facilitation techniques.</li>
<li>Certification in customer service training, leadership, or related soft skills (e.g., train-the-trainer certifications).</li>
<li>Conflict Resolution Skills: Ability to remain composed under pressure, effectively resolve disputes by addressing underlying issues, and prevent escalations within teams or with stakeholders.</li></ul> 
<h3 class="jobSectionHeader">
About Tabby</h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. 
 
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. 
 
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. 
 
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

InvitISE Ltd

We're looking for a Training Manager for our public sector client based in London on an initial 6-month contract, paying market rates inside IR35.This role allows hybrid working, with an expectation to attend the office 1-3 days per week.You must hold current SC Clearance and be a sole UK national.The successful Training Manager will be highly motivated, organised, and proactive in providing high-quality support. You will be confident working independently and managing both your own workload and that of your team. Proficiency in Microsoft applications is essential, along with strong attention to detail, flexibility, and the ability to adapt to shifting priorities.Essential Skills/Experience:<ul><li>Proven experience delivering training</li><li>Strong communication and interpersonal skills</li><li>Stakeholder management experience</li></ul>Essential:<ul><li>Sole UK national</li><li>Demonstrated training experience</li><li>Ability to manage stakeholders at all levels</li><li>Strong communication skills</li><li>Ability to work collaboratively and deliver a quality service</li></ul>Desirable:<ul><li>Experience in adult learning</li></ul>Interested?Please apply below.Trainer, Training Delivery Manager, Training Manager, SC Cleared, Public Sector, Adult Learning, Stakeholder Management, Hybrid, London

LayerZero Power Systems INC

<div>Description: 
***THIS IS AN ON-SITE POSITION LOCATED IN AURORA OR STREETSBORO, OHIO***
About Us:
LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.
Position Description: Training Manager
LayerZero is seeking a dynamic and hands-on Training Manager to drive employee development and operational excellence. In this role, you&rsquo;ll design and implement training programs that build a skilled, safety-focused, and high-performing workforce. If you&rsquo;re passionate about empowering people to succeed in a fast-paced industrial environment, this is your opportunity to make a lasting impact.
Requirements: 
Primary Duties:<ul><li>Creation and Maintenance of Training Matrix</li><li>Define training requirements and programs for all production roles within the organization</li><li>Develop training schedule and frequency.</li><li>Lead onboarding and orientation for new hires in manufacturing roles.</li><li>Drive employee adherence and skill set analysis.</li><li>Maintain training records. Track, trend and report completion of training activities</li><li>Ensure all training meets safety, quality, and regulatory standards (OSHA, ISO, etc.).</li><li>Creation of training documentation and materials including work instructions, assessments, videos, etc.</li><li>Leverage subject matter experts to support development and approval of training material</li><li>Schedule and coordinate training sessions for production staff, supervisors, and technical teams.</li><li>Maintain training content and approvals. Training documentation management (can be digital and physical)</li><li>Develop and drive continuous education for all levels of the organization</li><li>Ensuring employees are up to date on training needs. Drive recertifications as required.</li><li>Implement and maintain a Learning Management System (LMS).</li><li>Ensuring training requirements are in line with business expectations</li><li>Evaluate training effectiveness and adjust programs based on feedback and performance data.</li><li>Supervise functional trainers</li></ul>
Education:<ul><li>Bachelor&rsquo;s degree in a relevant field (Education, HR, Operations, Engineering, etc.).</li></ul>
Experience &amp; Skills:<ul><li>5+ years of experience in training or workforce development, preferably in a manufacturing setting.</li><li>Strong understanding of adult learning principles and instructional design.</li><li>Familiarity with Lean, Six Sigma, ISO or other continuous improvement frameworks is a plus.</li><li>Excellent communication and facilitation skills.</li><li>Comfortable use of Microsoft Office and a Learning Management Systems (LMS).</li></ul>
What We Offer:<ul><li>Competitive pay with performance incentives</li><li>100% company-paid medical, dental, and vision</li><li>401(k) with company match</li><li>3 weeks PTO, 8 paid holidays, and 2 floating holidays</li></ul>
Why You will Love Working with Us:<ul><li>Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.</li><li>Innovation: immerse yourself in an environment that celebrates forward thinking and continuous improvement.</li><li>Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.</li><li>Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career.</li></ul>
At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.</div>

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