training manager

BAE Systems

<div></div><div><div>Location
Dukhan , Qatar
<div>Air
Human resources
Experienced professionals</div></div></div>
 <div><div><div>The Training Manager should be able to provide
 
effective leadership for the delivery and management of all Continuing
 
Airworthiness training activities from the TTF. The post holder should be able
 
to lead and manage a skilled and knowledgeable workforce, for the purpose of deploying
 
&ldquo;fit for purpose&rdquo; training solutions, whilst maximising operational efficiency
 
and minimising costs. They may also be required to carry out
 
additional or alternative tasks from time to time, subject to holding the
 
appropriate level of competency.
</div><div></div><div>Core Activity:
</div><div></div><ul><li>Ensuring delivery to contracted milestones in line with CDRL B02.
 
</li><li>Identify training business opportunities and requirements for Training
 
activities, including the development of outline solutions or bid proposals
 
compliant with Part 145 and EASA,EMARS as appropriate.
 
</li><li>Undertake training situation analysis and produce consolidated
 
reports/outline syllabus&rsquo; ensuring they meet the requirements of the business.
 
</li><li>Manage the delivery of training interventions which may include
 
courseware, examinations, devices and facilities.
 
</li><li>Ensure training is delivered via a variety of media (classroom, virtual, practical,
 
OJT etc.) and facilitate the management of assessments as required
 
(written/practical), marking and feedback.
 
</li><li>Manage and lead training activities including bids, data management,
 
facilities, trainers, examinations, training records and course scheduling.
 
</li><li>Manage the evaluation of training design and delivery ensuring all
 
continuous improvements are embedded.
 
</li><li>Manage and lead the
 
BAE Systems and BSL Mandated Training schedule, training records and course
 
scheduling.</li>
</ul><div>Key Accountabilities:
</div><div></div><ul><li>Ensure effective leadership
 
of Aircraft Maintenance &amp; Support Training activities by setting delivery
 
targets, monitoring progress and developing performance improvement programmes</li>
<li>Ensure all Training
 
activities are appropriately documented and the appropriate airworthiness
 
records are maintained on relevant systems (IT / paper based)</li>
<li>Lead training compliance
 
with the Training Management Plan &amp; its associated procedures and
 
standards, and any other company procedures and standards, as applicable</li>
<li>Manage the application of
 
Human Factors, Error Management, Risk Management and Safety Assurance within
 
Training, together with the proactive analysis, mitigation and management of
 
Hazards</li>
<li>Ensure all Training
 
activities are compliant with the Governance and Assurance framework. Ensure
 
process confirmations and independent assurance audits are supported by
 
Training personnel</li>
<li>Manage audit findings in a
 
timely and appropriate manner and provide updates into the relevant reviews</li>
<li>Ensure all Training
 
activities are compliant with the Governance and Assurance framework. Ensure
 
process confirmations and independent assurance audits are supported by
 
Training personnel</li>
<li>Generate, deliver and
 
implement effective improvements to overcome any non-compliance and monitor
 
effectiveness inline with the appropriate QEAF procedures</li>
<li>Able to demonstrate a
 
detailed understanding and application of the relevant Continuing Airworthiness
 
Regulatory framework and ensure any Regulatory-driven changes are implemented.
 
Lead training&rsquo;s compliance with all other requirements, e.g. ITAR, EaPW, ISO,
 
etc.</li>
<li>Lead
 
compliance with all applicable contractual requirements, e.g. through support
 
to contract reviews, and ensure any changes are implemented into training
 
activities, as appropriate 
 
 
</li></ul> 
<h3 class="jobSectionHeader">Requirements</h3>
<div>Qualifications/Functional Knowledge:
 
</div><ul><li>High level of Regulatory Framework understanding and the ability to drive
 
this framework structure into the Training processes and activities.
 
</li><li>Able to design, implement and foster a continuous improvement culture,
 
underpinned by appropriate management reporting systems.
 
</li><li>Able to take the lead in developing an efficient and cost effective
 
training strategy.
 
</li><li>Able to manage the competency of the training department.
 
</li><li>Works with senior management to generate, drive and implement long-term
 
improvements in order to enhance performance or overcome non-compliance across
 
departments / functions.
 
</li><li>Through coordination with other departments, ensures integration of the
 
training activity within the business, including planning, scheduling,
 
controlling and reporting activities for cross-functional, high level of
 
complexity/impact activities.
 
</li><li>A role for an experienced manager, the primary focus is outward looking,
 
across departments and functions.
 
</li><li>Recent extensive experience as a Leader in Training or a related
 
discipline.
 
</li><li>Degree Level
 
Qualification, or suitable equivalent. 
 
</li></ul></div><div>Air
Human resources
Experienced professionals</div></div>

Training Manager

Xanitos

<div><h4 class="jobSectionHeader">Xanitos is hiring an EVS Training Manager in Lansing, MI.</h4> 


What we look for in an EVS Training Manager:

As an EVS Training Manager, you will be responsible for implementing and executing a successful training program. It requires innovative thinking, dynamic action, continuous and clear communication and rapid, thorough follow-up. It also requires the collaborative support of colleagues on the management team.

Responsibilities:
<ul>
<li>Plan, coordinate, execute, and document all new-hire initial training to include (1) hospital orientation, (2) department orientation, and (3) &quot;hands-on&quot; job training.</li>
<li>Plan, coordinate, execute, and document small clinic/group training in such learning fundamentals as MSDS, RACE, Infection Control, Body Mechanics, Safety, Domestic Violence, Age-Specific Protocols, Hospital and Department P&amp;P, and any other Hospital or company-mandated training programs. Training to be provided to new hires and periodically to veteran staff.</li>
<li>Plan, coordinate, execute, and document cross-training and remedial training programs in both one-on-one and small clinic formats.</li>
<li>Plan, coordinate, execute, and document Focus of the Week programs.</li>
<li>Plan, coordinate, execute, and document (in collaboration with other members of the management team) the supervision/management development program.</li>
<li>Assist in the planning, coordination, execution, and documentation of department hospitality training.</li>
<li>Customize training documentation forms as required.</li>
<li>Prepare a detailed outline of site-specific training programs in binder.</li>
<li>Prepare monthly reports of training activity and statistics.</li>
<li>Liaise with Regional Training Manager, Corporate HR, and Training staff and on-site resources to remain at &quot;leading edge.&quot;</li>
<li>Provide adequate notice to supervisors/managers of impending training exercises and coordinator relief/replacement staff as necessary.</li>
<li>Prepare memory aids for staff; i.e. laminate cards for MSDS, Mission, Race, etc.</li>
<li>Prepare a master training schedule several months in advance and review it periodically with the management team.</li>
<li>Ensure the computer-based QA program is operating smoothly with inspections performed thoroughly and promptly.</li>
<li>Coordinate and compile results of the user satisfaction survey program.</li>
<li>Collect supervision rounds forms and supervision team meeting minutes forms; compile, review and present to Department Head.</li>
<li>Coordinate and compile results of special &quot;QA and Infection Control monitoring instrument programs&quot; as required. Present materials at Infection Control/QA meetings at assigned.</li>
<li>Ensure adequate quantities of forms.</li>
</ul>
Qualifications:
<ul>
<li>Employees in Healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment at Xanitos, absent a legally required Medical or Religious exception, and are required to report their vaccination status and upload proof of vaccination via a secure online portal.</li>
<li>High School diploma is required. College degree or equivalent work experience is preferred.</li>
<li>EVS Experience preferred .</li>
<li>Must have training or teaching experience.</li>
<li>Must be flexible with work availability.</li>
<li>Ability to communicate effectively in written format and oral presentations</li>
<li>Ability to multi-task and establish priorities</li>
<li>Ability to maintain organization in a changing environment</li>
<li>Exhibit initiative, responsibility, flexibility, and leadership</li>
<li>Possess a thorough knowledge of contract administration and office procedures</li>
<li>Ability to use knowledge of working environment to meet established goals and objectives</li>
</ul>
Requirements:
<ul>
<li>EVS Healthcare</li>
<li>Training</li>
</ul>
Xanitos understands the importance of you, and your family&rsquo;s health and wellbeing, as well as your financial future. With that in mind, we take pride in the variety of benefit plans that are available for our employees. Please note, plans vary by location and are subject to eligibility and work hour requirements in accordance with company policy and state laws. Plans may include:
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Life, Accident, and Disability Insurance</li>
<li>401k Retirement Plans</li>
<li>Employee Assistance Program (EAP)</li>
<li>Employee Wellness Program</li>
<li>Commuter Benefits</li>
<li>Shoes for Crews Reimbursement</li>
<li>Paid Time off including Vacation, Sick, Holidays, Elective Holidays, Bereavement, Parental Bonding, Volunteer Day and Jury Duty.</li>
<li>Employee Discounts to Theme Parks, Theaters, Sporting Events, Movies and More</li>
</ul>
Xanitos, Inc. Is a management company that provides hospital housekeeping, patient transport, central laundries services, and patient observation services. It is differentiated by its patented XRO System for cleaning patient rooms, its outstanding operations management team, and by being a private company whose priority is giving top-quality service. The results are evident; at the hospitals it serves, Xanitos has improved the cleaning quality, increased HCAHPS scores, reduced the risk of HAIs, lowered bed turnaround time, and significantly reduced costs.<h4 class="jobSectionHeader">
Education</h4>
Required<ul><li>
High School Diploma, GED or equivalent or better</li></ul>
Preferred<ul><li>
Bachelors or better</li></ul><h4 class="jobSectionHeader">
Licenses &amp; Certifications</h4>
Preferred<ul><li>
CHEST</li></ul>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

EVS Training Manager

Al Rawabi Dairy Compnay

Job PurposeThe Training Manager is responsible for designing, implementing, and evaluating training programs that enhance the knowledge, skills, and performance of the sales team. The role ensures that sales representatives understand dairy products, sales techniques, customer service standards, market trends, and company policies to achieve business objectives.Key Responsibilities<ul><li>Develop and execute annual sales training plans.</li><li>Conduct onboarding programs for new sales employees.</li><li>Design training materials, manuals, presentations, and e-learning content.</li><li>Train sales teams on:</li><li>Dairy products and product features.</li><li>Sales techniques and negotiation skills.</li><li>Customer relationship management.</li><li>Route-to-market strategies.</li><li>Food safety and quality standards.</li><li>Assess training needs through performance reviews and sales data analysis.</li><li>Organize workshops, coaching sessions, and field training.</li><li>Evaluate training effectiveness using KPIs and feedback surveys.</li><li>Collaborate with Sales Managers to identify skill gaps.</li><li>Monitor industry trends and introduce best training practices.</li><li>Manage training budgets and external training providers.</li><li>Maintain training records and compliance documentation.</li></ul>Qualifications<ul><li>Bachelor's degree in Business Administration, Marketing, Human Resources, Education, or related field.</li><li>5&ndash;10 years of experience in sales training, preferably within FMCG, dairy, food &amp; beverage, or agricultural sectors.</li><li>Strong knowledge of sales processes and customer management.</li><li>Experience in instructional design and adult learning principles.</li><li>Excellent presentation and communication skills.</li><li>Proficiency in Microsoft Office and Learning Management Systems (LMS).</li></ul>Key Skills<ul><li>Sales Coaching</li><li>Training &amp; Development</li><li>Leadership</li><li>Performance Management</li><li>Presentation &amp; Facilitation</li><li>Communication &amp; Interpersonal Skills</li><li>Data Analysis</li><li>Project Management</li><li>Stakeholder Management</li></ul>KPIs<ul><li>Training completion rate.</li><li>Sales team productivity improvement.</li><li>Increase in sales revenue after training interventions.</li><li>Product knowledge assessment scores.</li><li>Employee retention and engagement levels.</li><li>Customer satisfaction metrics.</li><li>Time-to-productivity for new sales hires.</li></ul>Reporting Structure<ul><li>Reports to: Sales Director / Commercial Director / HR Director</li><li>Supervises: Sales Trainers, Training Coordinators, or Learning Specialists</li></ul>Job Type: Full-timePay: AED9,000.00 - AED12,000.00 per monthApplication Question(s):<ul><li>SAP Experience </li></ul>Experience:<ul><li>FMCG: 1 year (Preferred)</li></ul>Work Location: In person

Training Manager - Sales

Sandoz

Major accountabilities: 
<ul>
<li>Develop and execute a comprehensive annual sales training plan aligned with business priorities, product strategies, and organizational goals.</li>
<li>Conduct ongoing training needs assessments based on performance gaps, market dynamics, competency frameworks, and business objectives.</li>
<li>Define clear learning objectives, success metrics, and KPIs to measure training effectiveness and impact on business performance.</li>
<li>Create onboarding and induction programs for new hires to accelerate their time to productivity.</li>
<li>Ensuring continuous learning pathways that support career development and succession planning.</li>
<li>Lead the design and execution of product launch training packages, ensuring sales teams are fully prepared for successful launches.</li>
<li>Equip the field force with selling tools and customer engagement techniques aligned with company standards.</li>
<li>Deliver engaging training sessions using blended learning approaches (classroom, workshops, field coaching, virtual sessions).</li>
<li>Develop and implement digital learning solutions including e-learning, video modules, webinars, and mobile learning platforms.</li>
<li>Promote continuous learning culture through innovative and interactive learning methods.</li>
<li>Evaluate training effectiveness using qualitative and quantitative methods (assessments, field observations, KPIs, feedback surveys).</li>
<li>Analyze internal and external benchmarks, market trends, and performance data to continuously improve training programs.</li>
<li>Provide regular reports and insights to senior management on training outcomes and business impact.</li>
<li>Collaborate closely with Sales Leadership, and regional training team to align training initiatives.</li>
<li>Develop and maintain high-quality training materials, including presentations, manuals, e-learning content, and field tools.</li>
<li>Manage the training budget effectively, ensuring optimal utilization of resources and cost-efficiency.</li>
<li>Evaluate and select external vendors, training consultants, and digital platforms where necessary.</li>
<li>Ensure all training programs comply with company policies, industry regulations, and ethical standards.</li>
<li>Lead the Knowledge test survey process collaborating with all stakeholders</li>
<li>Participate in field visits to assess training needs, reinforce learning, and ensure practical application of skills.</li>
</ul>
Key performance indicators: 
<ul>
<li>Improvement in sales capability national</li>
<li>Actual training vs training plan.</li>
<li>Post-training assessment scores (%)</li>
<li>Knowledge retention rate (after 3060 days)</li>
<li>Certification/pass rates for product and compliance training</li>
<li>Participant satisfaction (training feedback score, e.g., &gt;4/5)</li>
<li>Budget adherence (%)</li>
</ul>
What you’ll bring to the role: 
<ul>
<li>+5 years working experience within the pharmaceutical industry in sales training and capability development role</li>
<li>Strategic thinking and business acumen</li>
<li>Strong instructional design and facilitation skills</li>
<li>Stakeholder management and cross-functional collaboration</li>
<li>Digital learning tools and platforms expertise</li>
<li>Leadership and coaching capabilities</li>
</ul>
Languages : 
<ul>
<li>English.</li>
</ul>
Why Sandoz?
 
Sandoz is the global leader in Biosimilar and Generic medicines, a segment of the healthcare industry that delivers 80% of the world’s medicines at 30% of the cost, touching the lives of more than 1 billion people across 100+ countries! While we are proud of our achievements, we have an ambition to do more so that everyone can achieve the basic human right of good health.
 
With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help even more people gain access to low-cost, high-quality medicines, sustainably.
 
Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills, experience an agile and collegiate environment with impactful careers, where diversity of thought is welcomed and where personal growth is supported!
 
Join us, help us make healthcare fairer and faster.
 
Commitment to Diversity& Inclusion: 
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
 
#Sandoz

Sales Training Manager

Harvard Logistics

<div></div><div><div><h3 class="jobSectionHeader">Job Summary</h3>

We are looking for an Assistant Sales Training Manager who will be responsible to support the creation and delivery of sales training courses to help employees perform their duties efficiently, effectively and safely.

Key responsibilities include
<ul>
<li>Proficient in using of sales coach tools and technique to develop sales executive</li>
<li>Managing and Administrating LMS( learning Management System)</li>
<li>Proficient in preparing and delivering sales skills and Product Trainings</li>
<li>Conduct training needs analysis for manpower of entire Sales Network also prepare &amp; deliver need-based trainings accordingly.</li>
<li>Ensure delivery of sales training is within the training budget and maximizes cost effectiveness with focus on Training ROI</li>
<li>Digital Competency related training such as CRM related Sales Force and ERP system related</li>
<li>Conduct yearly Sales Executive Competition- Nissan Retail, Renault, Infiniti, Fleet and CPO</li>
<li>Track the Implementations of GIA Recommendations for Sales &amp; Marketing</li>
<li>Conduct Quarterly Product test for all Sales Executives</li>
<li>Achieve agreed KPI on NISSAN Sales Executives Certification Program</li>
<li>Complete Induction training of New Sales Executive.</li>
<li>Design and develop training module and materials</li>
<li>GHRD Training coordination for Sales staff</li>
</ul>
Qualifications

Education: University Degree in Mechanical/Automotive Engineering. Sales Trainer Certification is also important.

Linguistic Skills: Excellent communication skills in English and Arabic is mandatory.

Previous Experience: 5 years of experience in automobile distributorship or related industry, selling large sales volume/ model line-up. Previous hands on experience in automotive sales is mandatory.

Required Skills: Good organization, communication, planning and presentation skills. Ability to motivate and encourage a large sales team. Proficiency in MS office (Excel &ndash; PowerPoint &ndash; Word) , Oracle/ERP software background is an advantage.</div></div>
 <ul><li>Company: Harvard Logistics</li>
<li>Employment Type: Full Time</li>
<li>Education Level: Bachelor</li>
<li>Experience: 5 Years
</li><li>Job Type: Sales</li></ul>

Assistant Sales Training Manager

Sports Training

We are URGENLTY looking for Fitness and Sports Training Manager(MALE &amp; FEMALE) to oversees the daily operations of a fitness facility, directs personal training programs, and lead a team of coaches. Responsibilities include developing customized training programs, monitoring budgets, ensuring health and safety standards, and driving member engagement and revenue growth (Salary Qar10,000 to 20,000 monthly)Key Responsibilities<ul><li>Department Leadership: Hire, train, schedule, and mentor a team of personal trainers and fitness coaches. Conduct regular performance reviews and lead ongoing staff training.</li><li>Program Development: Design, implement, and assess cutting-edge fitness and sports training programs, group classes, and specialized athletic challenges. [</li><li>Operations Management: Oversee the day-to-day operations of the gym floor. Ensure all fitness equipment is properly maintained, sanitized, and functioning safely.</li><li>Revenue &amp; Budgeting: Monitor departmental KPIs, manage budgets, track inventory, and strategize initiatives to increase personal training sales and facility membership.</li><li>Client Relations: Address member inquiries and complaints, ensure client satisfaction, and step in to lead one-on-one sessions or fitness assessments when needed.</li><li>Health &amp; Safety Compliance: Ensure the facility adheres strictly to health and safety legislation, emergency protocols, and hygiene standards.</li></ul>Qualifications &amp; Skills<ul><li>Education: Diploma or Bachelor&rsquo;s degree in Exercise Science, Kinesiology, Sports Management, or (ANY FIELD)</li><li>Experience: 3-5+ years of experience in fitness management, personal training, or athletic coaching, including prior team leadership.</li><li>WITH VALID QID</li><li>Certifications: Current certifications from recognized bodies (e.g., NASM, ACE, ACSM, ISSA). Valid CPR and First Aid certifications are required.</li><li>Core Skills: Exceptional communication, motivational, and customer service skills. Strong financial acumen and proficiency in fitness/management software.</li></ul>Pay: QAR10,000.00 - QAR20,000.00 per monthWork Location: In person

Fitness and Sports Training Manager

Westin Hotels & Resorts

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26066522
 
 
 
 Job Category
 
 Human Resources
 
 
 
 Location
 
 Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization&rsquo;s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. The role will be reporting to the Director of Human Resources with a dotted reporting line to the General Manager.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 Bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer with proven experience in executing Marriott training programs along with total quality management.
 
 
 
 CORE WORK ACTIVITIES
 
 
 
 
 Administering Employee Training Programs
 
 
 
 <ul>
 <li>
 Promotes and informs employees about all training programs.
 </li>
 <li>
 Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
 </li>
 <li>
 Helps employees identify specific behaviors that will contribute to service excellence.
 </li>
 <li>
 Ensures employees receive on-going training to understand guest expectations.
 </li>
 <li>
 Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
 </li>
 <li>
 Meets with training cadre on a regular basis to support training efforts.
 </li>
 <li>
 Observes service behaviors of employees and provides feedback to individuals and/or managers.
 
 
 </li>
 </ul>
 
 Evaluating Training Programs Effectiveness
 
 
 
 <ul>
 <li>
 Monitors enrollment and attendance at training classes.
 </li>
 <li>
 Meets regularly with participants to assess progress and address concerns.
 </li>
 <li>
 Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
 </li>
 <li>
 Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
 </li>
 <li>
 Measures transfer of learning from training courses to the operation.
 </li>
 <li>
 Ensures adult learning principles are incorporated into training programs.
 
 
 </li>
 </ul>
 
 Developing Training Program Plans and Budgets
 
 
 
 <ul>
 <li>
 Ensures all training and development activities (department specific and general property training) are strategically linked to the organization&rsquo;s mission and vision.
 </li>
 <li>
 Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
 </li>
 <li>
 Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
 </li>
 <li>
 Aligns current training and development programs to effectively impact key business indicators.
 </li>
 <li>
 Establishes guidelines so employees understand expectations and parameters.
 </li>
 <li>
 Develops specific training to improve service performance.
 </li>
 <li>
 Drives brand values and philosophy in all training and development activities.
 </li>
 <li>
 Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
 
 
 </li>
 </ul>
 
 Managing Training Budgets
 
 
 
 <ul>
 <li>
 Participates in the development of the Training budget as required.
 </li>
 <li>
 Manages budget in alignment with Human Resources and property financial goals.
 </li>
 <li>
 Manages department controllable expenses to achieve or exceed budgeted goals.
 </li>
 <li>
 Utilizes P-card if appropriate to control and monitor departmental expenditures.
 
 
 </li>
 </ul>
 
 Quality Assurance:
 
 
 
 <ul>
 <li>
 Take full ownership of the hotel&rsquo;s Quality Assurance (QA) framework, ensuring consistent compliance with Marriott brand standards and operating procedures across all departments.
 </li>
 <li>
 Lead and coordinate Marriott Brand Standard Audits (BSA), internal audits, and third-party inspections; track findings, drive corrective actions, and ensure timely closure.
 </li>
 <li>
 Develop, implement, and monitor quality improvement plans to enhance guest satisfaction, service consistency, and operational excellence.
 </li>
 <li>
 Act as the subject matter expert on brand standards, ensuring departments are trained, aligned, and audit-ready at all times.
 </li>
 <li>
 Analyze guest feedback (e.g., Guest Voice, Medallia, reviews) and operational data to identify trends, gaps, and opportunities for service enhancement.
 </li>
 <li>
 Partner with department heads to embed quality culture, accountability, and continuous improvement practices at all levels.
 </li>
 <li>
 Oversee policy and SOP compliance, ensuring all procedures are updated, communicated, and adhered to in line with Marriott guidelines.
 </li>
 <li>
 Conduct regular quality walkthroughs and spot checks across guest areas, back-of-house, and service touchpoints.
 </li>
 <li>
 Drive training and awareness programs for associates on quality standards, audit readiness, and guest experience excellence.
 </li>
 <li>
 Prepare and present quality performance reports to leadership, including audit scores, action plans, and improvement initiatives.
 </li>
 <li>
 Ensure readiness for external inspections, where applicable, maintaining high service and facility standards.
 </li>
 <li>
 Foster a guest-centric culture, ensuring issues are proactively addressed and service recovery standards are consistently applied.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Training & Quality Manager

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