training manager

Hilton

<div>Training Manager
A Training Manager will act as a change catalyst for cultural and organizational transformation through the development of function excellence among Team Members. 
 
 
What will I be doing? 
As a Training Manager, you serve as an integral component of the Human Resources function by supporting learning and development initiatives through Hilton's comprehensive training framework. Specifically, a Training Manager will perform the following tasks to the highest standards:<ul>
<li>Support departments in developing cutting edge functional excellence and in developing leadership capabilities</li>
<li>Act as a change catalyst in the cultural and organizational transformation of the Hotel</li>
<li>Provide key input of Training aspects for all activities and plans of the Hotel</li>
<li>Support individual and team development, career development, and training and experience-based learning</li>
<li>Induct, coach, and mentor new Team Members</li>
<li>Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments</li>
<li>Partner with department to deliver training programs and other organizational and leadership development interventions</li>
<li>Monitor and conduct learning and development reviews with each department</li>
<li>Prepare annual training plans and training calendars for the hotel</li></ul>
What are we looking for? 
A L&amp;D Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>
Thorough knowledge of modern learning and development tools and technique</li><li>
Excellent communication and presentation skills</li><li>
Excellent people management skills</li><li>
Demonstrated ability to develop interpersonal relationships</li><li>
Positive attitude</li><li>
Committed to delivering a high level of customer service, both internally and externally</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a range of different work situations</li><li>
Ability to work under pressure</li><li>
Ability to work on their own or in teams</li><li>
Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Word, PowerPoint</li><li>
Exceptional presentation and grooming</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Tertiary qualifications, or other collegiate-level degree, in Training or Human Resources</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Training Manager

Care Lync

<div>Corporate Training Manager
Position Summary
The Corporate Training Manager is a key leadership role responsible for overseeing and aligning all training initiatives across multiple disability programs and state markets. This individual will lead a team of Training Supervisors and serve as a strategic partner to program leadership, ensuring training programs are consistent, compliant, effective, and support operational excellence. This position also leads the company's New Hire Orientation program and Care Lync University, ensuring all new team members are welcomed and prepared with the knowledge and tools needed to succeed.
Key Responsibilities
Team LeadershipCollaboration
Directly manage a team of Training Supervisors across multiple states and programs.
Collaborate closely with Program Directors, Managers, Compliance, HR, IT, and other departments to identify training needs and coordinate implementation.
Meet weekly with program leadership to gather updates and disseminate relevant information to the training team.
Serve as a liaison between operations and training teams to ensure program-specific requirements are integrated into company-wide standards.
Partner with Compliance and program leadership to ensure team knowledge and all training materials reflect the most current regulatory, procedural, and operational information.
Training DevelopmentCompliance
Develop, revise, and manage training programs to reflect changes in:
o Regulatory or compliance requirements
o Policies and procedures
o Internal workflows
Create and maintain comprehensive trainings across critical topic areas, including but not limited to:
o Program-specific knowledge
o Rules and regulations
o Compliance and audit-readiness
o State-specific systems and reporting tools
o Internal platforms (including Knack and other technologies)
Ensure knowledge of and compliance with training requirements across all state-specific programs and waiver regulations.
Track staff who fall behind in required training and coordinate corrective action plans with program leadership.
Attend and lead &quot;train-the-trainer&quot; sessions for both new and existing markets and translate key learnings into standardized materials.
Support and document onboarding processes for new team members and programs.
Create all trainings for new programs and markets and facilitate all new program and market training until a designated Training Supervisor is identified and onboarded for that specific program/market.
Identify and implement additional training opportunities that support employee development outside of program requirements, such as written communication, grammar, spelling, and other skill-building areas that enhance overall job performance and professional growth.
Design and implement mid-level management training that addresses both program-specific knowledge and the development of leadership competencies critical for success within the organization.
Manage contracts and content within external training and/or Learning Management Systems (LMS), ensuring resources are current, accessible, and aligned with organizational standards.
Training DeliveryOnboarding
Lead all aspects of New Hire Orientation and Care Lync University, ensuring content remains relevant, engaging, and aligned with company standards.
Partner with HR and IT to ensure all new hires receive the appropriate equipment, access, and resources in advance of their first day.
Create engaging training sessions and materials that foster a positive onboarding experience and promote retention.
Notify HR promptly if/when a new hire is not meeting new hire expectations or is not adhering to the New Hire Agreement signed by all employees during onboarding.
Training ContentDocumentation Management
Create, revise, and disseminate training documents, tools, and resources tailored to each market, function, and waiver program.
Maintain a centralized document index to ensure visibility, traceability, and access to all training materials used throughout the organization.
Update New Hire Orientation materials as needed to reflect current practices and organizational changes.
Strategic Contributions
Provide weekly strategic updates to the Executive Leadership Team, detailing:
o Current project status
o Key challenges and roadblocks
o Areas of opportunity and recommendations to capitalize on them
o Issues experienced and solutions implemented
Anticipate training needs in response to organizational growth, new service lines, or expansion into new markets.
Partner with Compliance and other departments to ensure policies, procedures, and training content are aligned and universally adopted.
Monitor the effectiveness of training programs and make data-informed recommendations for improvement.
Obtain certifications relevant to Case Management
Contribute to platform development and onboarding strategies for new programs or operational shifts.
Qualifications
Bachelor's Degree in Education, Organizational Development, Health Services, Human Services, or related field (Master's preferred).
Minimum 5 years of experience in training, instructional design, or program management, with at least 2 years in a leadership role.
Experience in Medicaid Waiver programs or disability services strongly preferred.
In-depth knowledge of state-specific training and compliance requirements across various human services programs.
Strong project management skills with the ability to manage multiple deadlines across teams and departments.
Excellent written and verbal communication skills.
Highly organized with exceptional attention to detail and follow-through.
Key Competencies
Strategic ThinkerPlanner
Strong InterpersonalLeadership Skills
Technologically Proficient (LMS, MS Office Suite, training platforms)
Compliance-Oriented
Proactive and Self-Directed
Collaborative and Adaptable
Care Lync is an equal opportunity employer and complies with the provisions of the Federal Civil Rights Act of 1964 and the Pennsylvania Human Relations Act of 1955 and all requirements imposed pursuant thereto. No person shall, on the grounds of race, color, national origin, ancestry, age, sex, religious creed, or disability, be excluded from participation in, be denied benefits of, or otherwise be subject to discrimination in the provision of any hiring opportunities, care or services. Care Lync will not, directly or through contractual arrangements discriminate its patients, consumers, employees, partners, 3rd party vendors or any person on the basis of race, color, national origin, ancestry, age, sex, religious creed, disability, sexual identification or any other category protected under law. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, religious creed, sexual orientation, ancestry, gender identity, national origin, protected veteran status, disability status, sexual identification or any other characteristic protected by applicable law.</div>

Corporate Training Manager

Extra Space Storage

<div>At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. We offer a fast-paced collaborative environment where each of us directly contributes to the company&rsquo;s success. Come join us and find out why so many of our employees recommend us as great place to work.<h2 class="jobSectionHeader">
Essential Duties and Responsibilities:</h2>
By collaborating with division management, the Division Training Manager executes a learning strategy for the division. This includes assessment of existing programs and analysis of gaps. This is a high impact role requiring a strong, decisive, results-oriented leader who can develop, coach, and manage relationships across the division and with a wide variety of partners based on trust, teamwork, and knowledge.<ul><li>
Drive corporate initiatives and values through learning and development.</li><li>
Instill a performance consulting mentality in the division.</li><li>
Create developmental plans for teams and individuals. Effectively manage learning resources necessary to implement these plans.</li><li>
Manage the delivery of training and performance support solutions including new hire, management, team, technical, sales, service and training to support company and division objectives.</li><li>
Manage training support functions. Drive creative and aggressive improvements in training time to competency and performance execution.</li><li>
Build strong relationships with internal partners.</li><li>
Implement learning programs that will drive desired results.</li><li>
Influence and contribute to building a service culture in the business.</li><li>
Instill processes and tools that will drive consistent service delivery and common service behaviors across the division.</li><li>
Measure the impact of various learning programs to ensure the appropriate business outcome is derived.</li><li>
Assess opportunities for continued improvement, set goals and establish metrics for success.</li><li>
Define and implement process improvements, tools and technology to enhance processes for learning execution.</li><li>
Up to 50% travel required.
</li></ul><h3 class="jobSectionHeader">Education and/or Experience:
</h3><ul><li>Must have current Driver&rsquo;s License to facilitate travel throughout the division organization.</li><li>
Bachelor&rsquo;s Degree strongly preferred. A minimum of three years training experience, preferably with a service or retail organization with a dispersed workforce.</li><li>
Comprehensive knowledge of learning and development principles including familiarity with technology based learning, skill development, and change management.</li><li>
Credibility to influence and coach employees, peers and executive management. Able to establish and maintain collaborative partnerships across the division.</li><li>
Able to work in a fast-paced, highly matrixed environment; establish priorities and achieve results.</li><li>
Client focused to ensure that customer needs are built into solutions and processes.</li><li>
Excellent strategic and process thinking abilities.</li><li>
Results driven and metrics focused.</li><li>
Strong business acumen.</li><li>
Excellent communication and presentation skills.</li><li>
Professional executive demeanor; decisive with highly versatile interpersonal skills.</li><li>
Unquestionable business and personal integrity.
</li></ul><h2 class="jobSectionHeader">If you are a current Extra Space employee, please apply through Jobs Hub in Workday.</h2>
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applications Deadline: Applications will be accepted until the position is filled.</div>

Division Training Manager

American Dream

American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford, New Jersey. American Dream is home to leading attractions, including DreamWorks Water Park, Nickelodeon Universe Theme Park, LEGOLAND Discovery Center, SEA LIFE Aquarium, Big SNOW Ski Hill, Dream Wheel – a 300-foot observation wheel overlook the NYC skyline, as well as attractions debuting soon such as The Game Room Powered by Hasbro and Skip Barber Racing Go-Kart Academy. American Dream’s immersive luxury shopping and dining experience – The Avenue – features Saks Fifth Avenue, Hermès, Saint Laurent, Dolce & Gabbana, Carpaccio, a fine-dining Italian restaurant, and much more. The retail collection is further expanded with flagship locations for Aritzia, H&M, PRIMARK, Uniqlo, Sephora and Zara; as well as the Toys R Us global flagship, the only standalone location in the U.S, and the world’s first and only “candy department store,” IT’SUGAR.
 
For more information on American Dream, visit www.americandream.com or find us on Instagram @americandream and TikTok @americandream_official.
 
KEY OBJECTIVE(S): 
The Training Manager is responsible for developing, implementing, and overseeing comprehensive safety and technical training programs for all amusement park staff. This role ensures that all employees are well-trained in safety protocols, operational procedures, and emergency response, contributing to a safe and enjoyable experience for guests.
 
PRIMARY RESPONSIBILITIES
 <ul>
<li>Ensure overall safety of staff, guests, and attractions.</li>
<li>Establish and enforce safety protocols and procedures to ensure compliance with local, state, federal regulations and American Dream standards.</li>
<li>Develop and maintain technical training programs for the Rides Maintenance team and other Parks staff based on Manufacturer requirements and industry best practices and incorporate into CMMS program (Mobaro).</li>
<li>Maintain accurate records of training sessions, certifications, and other related training completions, to include: Mobaro Technician Competency Certification Protocols, and be able to provide comprehensive documentation to Administration upon request.</li>
<li>Ensure all new hires undergo technical and safety training modules in accordance with their development and experience level, to include: Dayforce Learning Portal initiatives</li>
<li>Develop safety audit and inspection programs to identify potential hazards and ensure adherence to safety standards and maintain subsequent records, to include: Dailly PPM and Reactive Maintenance Spot Check program, Weekly Chem Room Audit, North and South Pump Room audits.</li>
<li>Maintain and foster positive relations with governing bodies (DCA, Bergen Health, NJSEA, etc.)</li>
<li>Lead regular training sessions and workshops on safety, emergency response, and technical operations.</li>
<li>Investigate safety incidents and accidents, providing detailed reports and recommendations for prevention.</li>
<li>Work closely with other departments to ensure cohesive safety practices and training across the park.</li>
<li>Develop emergency response plans and conduct drills to prepare staff for various scenarios.</li>
<li>Stay updated on industry best practices and continuously improve training programs and safety protocols.</li>
<li>Track annual ride rebuild schedules, ensuring all manufacturers and state requirements are met.</li>
<li>Monitor and maintain Technical Staff Safety certifications through ASTM recognized national organizations (NAARSO, AIMS, etc.).</li>
<li>Successfully, efficiently, and professionally create and maintain working relationships with contractors and vendors.</li>
<li>Ensure that all attractions, facilities, and work environments are safe for our guests and employees through the above practices.</li>
<li>Accurately complete and update documents and company records, to include hardcopy and digital records.</li>
<li>Assist with the purchasing function as needed.</li>
<li>Regular, reliable, and consistent attendance</li>
<li>Additional duties as assigned.</li>
</ul>
DESIRED QUALIFICATIONS
 <ul>
<li>Minimum 2-year technical degree OR minimum 7+ years’ experience in a technical field. Engineering degree preferred.</li>
<li>Minimum 5 years supervisory and training experience including responsibility for interviewing, training, safety, scheduling, discipline, and performance management for a staff of at least four subordinates.</li>
<li>Minimum 5 years of Amusement Rides experience</li>
<li>Effective reading, writing, mathematical and communication skills.</li>
<li>Proficient use of computer programs and CMMS utilizing work processing and database software (Mobaro preferred).</li>
<li>Specific knowledge of principles and practices of rides, facility, and equipment maintenance.</li>
<li>General knowledge in the following disciplines: hydraulics, welding, machining, plumbing, carpentry, electronics, and PLCs.</li>
<li>Excellent skills in both verbal and written communications.</li>
<li>Proficiency in organizational, interpersonal, project management, computer and training skills required.</li>
</ul>
PHYSICAL REQUIREMENTS
 <ul>
<li>Perform repetitive motion- Frequently- 50% of time</li>
<li>Stand and move- Frequently - 80 % of time</li>
<li>Reach at, above or below shoulder level-Frequently 50% of time.</li>
<li>Kneel and bend- Infrequently 15% of time</li>
<li>Stoop/squat- Infrequently 15% of time</li>
<li>Lift/carry between 10-75 lbs. Frequently 10% of time</li>
<li>Able to work at heights between 10-220 ft Infrequently 20 % of the time.</li>
</ul>
American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status or any other basis prohibited by law.

Ride Maintenance Training Manager

Hitachi Energy

<div>Description
The opportunity
The Sales &amp; Marketing Training Manager is responsible for driving and delivering the S&amp;M Training initiatives within the HUB. Work in close collaboration with the HUB Training Manager and the HUB Strategic Marketing Manager to achieve goals.
How you&rsquo;ll make an impact
<ul><li>Lead in assessing training needs, creating/tailoring engaging content, and delivering effective training sessions to drive sales success.</li><li>
Collaborate with senior sales managers to identify training needs, a focus on HE portfolio, digitalization Project Management &amp; sales techniques</li><li>
Collaborate with our experts &amp; concerned stakeholders to produce training material and to coordinate, organize and deliver the required training sessions. To design and implement effective onboarding programs for new hires at all levels.</li><li>
Keep track of learning initiatives &ldquo;on the job&rdquo; as well as coaching and mentoring</li><li>
Establish appropriate KPI&rsquo;s to monitor our learning and development process and initiate the required improvement initiatives in case of deviations</li><li>
Collaborate and comply with the requirements of BU Marketing &amp; Sales Training with a clear objective to provide value adding learning experience for APMEA Marketing &amp; Sales employees, by conducting training sessions, both in-person &amp; virtual, using a variety of delivery methods and techniques to accommodate different learning styles.</li><li>
Monitor Performance: Evaluate the effectiveness of training programs by monitoring team performance and providing feedback.</li><li>
Living Hitachi Energy&rsquo;s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</li><li>
Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.</li></ul>
Your Background<ul><li>
Bachelor&rsquo;s degree in engineering, marketing, education, or related field</li><li>
8-10 years of proven experience as a Training Specialist or similar role, preferably in a similar manufacturing industry.</li><li>
Deep experience in sales or sales training.</li><li>
Proficiency in software such as MS Excel, MS Word, MS PowerPoint.</li><li>
Empathetic people developer, with international experience and strong intercultural sensitivity</li><li>
Strong knowledge of instructional design principles, adult learning theories &amp; training methodologies.</li><li>
Excellent verbal &amp; written communication skills</li><li>
Qualification in instructional design, e-learning platforms and training software is a plus.</li><li>
Be willing to travel up to 10-25% of the time</li></ul><h2 class="jobSectionHeader">
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2 class="jobSectionHeader">
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2></div>

Sales & Marketing Training Manager

TTEC

<div>Training Manager - Call Center
Training Manager &ndash; Cairo
At TTEC, we&rsquo;re all about the Human Experience. Elevated. As a Training Manager in Cairo, Egypt you&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
Learning and Leadership Development (L&amp;LD) Managers manage the operational and fiscal activities of Learning and Leadership Development department. Develop and lead the team. Utilize systems and procedures to improve the operating quality and efficiency of the Learning and Leadership Development department. Oversee all aspects of the delivery of training. Work daily to improve processes and performance that enhance bottom line results. Work closely with business partners and clients to resolve all training related issues. Improve efficiency and accuracy of training process; create and implement process improvements. Manage the staff in accordance with company policies, procedures, and client metrics. L&amp;LD managers are held accountable for training department attrition, including trainers, agents, and overall project attrition. Responsible for team engagement, leadership, performance management, coaching and talent development. L&amp;LD managers adhere to TTEC key performance objectives, indicators, metrics, and ratios ensuring maximum team performance. L&amp;LD managers create and maintain a positive work environment.
Key Performance Objectives
<div>1. Achieve 100% of training goals. Actively implement strategies and initiatives to enable the Learning and Leadership Development department to achieve its objectives. Communicate the core strategy and goals to the team. Establish metrics for success, set clear daily priorities, and drive the team to meet goals. Understand the key business objectives, timeframes, and client requirements associated with each training goal. (Strategic thinking, project management, results orientation, business acumen, enthusiasm) 
2. Manage day-to-day operations and deliverables. Deliver timely and efficient solutions to all training related requests. Employ effective organizational and time-management skills to deliver solutions to routine and emergency requests and general needs within established timelines. Manage problem resolution as needed. Determine appropriate use of resources to meet training goals and schedules. Oversee and manage the facilitation quality of training classes; those include New Employee Orientation training, client required product classes, and language base classes. Accountable for Supervisors, Team Leads and Trainers certification. Manage regular preparation of reporting on training completion to a client and internal reporting. (Problem solving, attention to detail, can-do attitude, persuasion and influence) 
3. Improve the key success metrics associated with training goals. These include: 
<ul><li>Associate Performance 30 days post-training</li><li>Training Attrition</li><li>Training Satisfaction</li><li>ERGM</li></ul>
Gather information, analyze data, observe the training process, and lead the effort to consistently improve training process and performance. This includes challenging every aspect of the training process. Recommended changes must be monitored and measured to ensure bottom-line impact to the process. Held accountable for attrition of agents, trainers and overall project attrition. Responsible for Learning and Leadership Development department success in meeting key metrics and quality requirements. (Data analysis, customer focus, ROI calculations, persuasion, problem solving, strategic thinking, achievement motivation) 
4. Actively manage the staff, support, motivate and retain an outstanding team. Responsible for mentoring, training, evaluating, and developing the staff. Provide support, information and assistance. Accountable for managing all day-to-day issues and respond to all issues as appropriate. Help the staff to set realistic and measurable training goals, and develop appropriate reward program as needed. Take responsibility for motivating and retaining an outstanding team. Provide coaching and development opportunities to Trainers and Team Leads, and address performance issues as appropriate. Monitor progress towards achieving training goals. (Leadership, staff development, accountability, coaching, motivation, resourcefulness, high integrity) 
5. Manage the communication. 
Maintain a positive, respectful and caring attitude. Communicate problems clearly and collaborate with client and business partners to ensure that issues will be resolved quickly with a minimum long term impact. Offer clear and objective alternatives and work with the team to help implement solutions. Identify and communicate any potential training problems or challenges as they surface. Communicate changes in priorities and direction of the goal or project to the staff. (Team work and collaboration, fairness, follow through, engagement, honesty, openness, directness, timeliness) 
6. Escalate system level issues to the appropriate systems/IT support/vendor team. Clearly identify all system level errors including the scope of problems and relative urgency. Provide clear documentation of problems via email or ticketing system to the appropriate team. Answer questions and assist in isolating the root cause of problems and testing solutions to ensure problems have been addressed. (Systems troubleshooting, sense of urgency, timeliness, analysis and problem solving) 
7. Ensure compliance with TTEC&rsquo;s processes and tools, system changes. Ensure compliance TTEC&rsquo;s internal policies and procedures as well as client requirements on training processes to prevent and/or minimize potential challenges and problems. Responsible for continuous improvement in the overall training process. Provide immediate and direct feedback to the team to ensure full compliance and high performance. Provide specific training and constructive feedback on all aspects of the process. Maintain confidentiality of sensitive data (Process understanding, attention to detail, process improvement, timeliness, accountability, judgment)</div>
<div>Basic Qualifications 
<ul><li>Strong understanding of a BPO business, core values, and goals</li><li>Ability to lead and partner successfully with teams, management and client</li><li>Ability to manage multiple, complex, on-going tasks and projects</li><li>High level of integrity, judgment and follow through</li><li>Strong coaching, people, and leadership skills</li><li>Strong attention to detail and desire to follow procedures</li><li>Strong analytical, verbal and written communications skills</li><li>Data analysis skills</li><li>Proficient in Microsoft Office</li><li>Proficient in English, both written and verbal</li><li>Background in training and/or adult learning</li><li>Trainer Certification</li></ul></div>
<div>Preferred Qualifications 
<ul><li>Knowledge of call center business and training management</li><li>Call center experience</li><li>Six Sigma</li></ul></div>
About TTEC
Our business is about making customers happy. That&rsquo;s all we do. Since 1982, we&rsquo;ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world&rsquo;s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don&rsquo;t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.
#LI-SB1<h3 class="jobSectionHeader">
Primary Location</h3>
: EG-Cairo-Cairo</div>

Training Manager - Call Center

Faena

<div>Company Description 
The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life&mdash;through bold ideas, meaningful collaboration, and a deep sense of purpose.
As we continue our expansion into the Kingdom of Saudi Arabia, Faena Red Sea will mark a new chapter&mdash;visionary in spirit, exceptional in execution. We&rsquo;re building more than a hotel; we&rsquo;re shaping a world of beauty, wonder, and connection. If you&rsquo;re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life. 
Job Description 
As Training Manager, you will be the curator of knowledge and growth at Faena Red Sea. You will design and deliver immersive training programs that bring the Faena philosophy to life, blending service excellence, cultural storytelling, and innovative learning practices. This role goes beyond traditional training &mdash; it is about shaping experiences that inspire our teams to perform at their highest level and express the Faena spirit in every interaction.<ul><li>
Define and lead a bold, property-specific training strategy that aligns with Faena&rsquo;s long-term vision, brand DNA, and cultural nuances of Saudi Arabia.</li><li>
Partner with executives and department leaders to transform organizational goals into dynamic learning priorities.</li><li>
Curate and deliver a portfolio of training programs, from service rituals and brand storytelling to technical, compliance, and leadership development.</li><li>
Build immersive learning journeys for all stages of the employee lifecycle &mdash; onboarding to leadership &mdash; using workshops, simulations, coaching, and digital tools.</li><li>
Infuse creativity and innovation into every learning experience, drawing inspiration from the worlds of art, theater, and hospitality.</li><li>
Collaborate with People &amp; Culture and Department Heads to identify and develop high-potential talent, supporting career pathways and succession planning.</li><li>
Equip leaders with coaching tools and resources to embed development into daily operations.</li><li>
Leverage LMS platforms and digital learning solutions to ensure accessibility and scalability.</li><li>
Measure impact through engagement metrics, feedback, performance KPIs, and evolving talent needs.</li><li>
Ensure all training complies with local labor laws, Saudization requirements, health &amp; safety mandates, and Faena&rsquo;s global standards.</li><li>
Serve as guardian of the Faena voice within learning &mdash; ensuring every training moment reflects our unique philosophy.</li></ul> 

Qualifications 
<ul><li>
Minimum 3 years of progressive experience in Learning &amp; Development or Training within luxury hospitality, lifestyle, or creative industries is highly regarded.</li><li>
Bachelor&rsquo;s degree in Human Resources, Education, Hospitality, Organizational Psychology, or related field is advantageous.</li><li>
Expertise in instructional design, adult learning principles, and modern methodologies.</li><li>
Proficiency with LMS platforms and digital authoring tools (e.g., Articulate, Adobe, Canva).</li><li>
Fluent in English; Arabic proficiency strongly preferred.</li><li>
A visionary mindset with the ability to merge operational excellence with artistic expression.</li></ul> 

Additional Information 
What Awaits You...<ul><li>
The opportunity to join an international, innovative, and fast-growing group, committed not only to building new hotels but also to creating a global brand.</li><li>
The chance to challenge the norm and work in an environment that is both creative and rewarding.</li><li>
Be part of a team that is deeply passionate about creating exceptional hospitality experiences and exploring new locations with every opportunity.</li><li>
A competitive package along with plenty of development opportunities to grow within the organization.</li></ul>
FAENA The Red Sea is set to become a world-class destination, offering luxury accommodations, unparalleled service, and extraordinary experiences. As a member of our team, you will play a pivotal role in shaping and building the teams that will bring this iconic brand to life and ensure the continued success of the property.
If you are looking to make a significant impact on an ambitious, high-profile project and are excited to help shape the future of FAENA The Red Sea, we invite you to apply for this exceptional opportunity.</div>

Training Manager (Saudi National)

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