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training specialist

Bayut.com

In this role, you will: <ul> <li>Design a comprehensive training plan and roadmap for the vertical and the respective offices, ensuring alignment with business objectives.</li> <li>Conduct structured Training Needs Assessments (TNA) with commercial and support teams to identify skill gaps and training priorities.</li> <li>Create engaging and effective training modules tailored to business needs, covering both technical and behavioural competencies.</li> <li>Design and administer quizzes, assessments, and knowledge checks to evaluate employee skill levels and training impact.</li> <li>Conduct interactive virtual training sessions to support remote and local employees across different regions.</li> <li>Oversee and manage LMS users and groups for the relevant departments and regional offices, ensuring seamless access to training resources.</li> <li>Track and report training effectiveness and employee performance progress to line managers, ensuring continuous learning improvements.</li> <li>Regularly assess the impact of training programs, aligning outcomes with organisational goals and making data-driven enhancements.</li> <li>Engage with business heads and department stakeholders to continuously gather training requirements and optimise learning solutions.</li> <li>Provide regular reports on learning initiatives, interventions, and their impact on business performance.</li> <li>In coordination with the Tech teams, conduct system and process training for commercial and support employees to ensure seamless technology adoption.</li> <li>Support performance enhancement initiatives in collaboration with Sales Effectiveness teams, providing targeted learning interventions.</li> <li>Partner with Business Intelligence and Marketing teams to design and implement Market Intelligence training programs for commercial teams.</li> <li>Work on strategic projects as assigned by the line manager, contributing to broader business initiativesn. </li> </ul>

Training Specialist - Sales

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>At Emirates, our retail and contact centres operate globally! Our international teams play a crucial role in representing our brand, and providing our customers with up to date information regarding our range of products and services. Working with our team means that you serve as a primary means of communication and are often a first point of contact for our valued customers!
As Contact Centre Training &amp; Quality Specialist , you need to effectively manage and lead the Contact Centre Training and Quality team to design, develop, implement and evaluate appropriate quality, learning and development solutions to deliver an end-to-end exceptional customer and employee experience. Ensure the training and quality strategy is implemented and in line with overall Retail and Contact Centre (R&amp;CC) strategic goals.
In this role, you will:
<ul><li>Lead the Training and Quality team to deliver exceptional customer and employee experience across the contact centres. Identify and review performance goals, competencies and development plans. Manage performance, motivate, engage and develop the team.
</li><li>Create, review and evaluate learning and training methods, material and recommend and develop innovative solutions to ensure all training facilitates learning and is engaging, relevant, fit for purpose, effective and adheres to global quality standards. Create programmes to ensure learning is engaging and present throughout the contact centre employee journey across all grade levels, cultures and demographics.
</li><li>Set the training standard for the Training and Quality team to follow. Provide relevant criteria to sign off individuals to deliver all content and authorised training programmes and personally deliver training programmes when required.
</li><li>Liaise with R&amp;CC head office, Contact Centre management, and Resource Planning teams to schedule training and quality resource and attendee nominations to ensure programmes are developed and delivered in a timely manner to meet immediate, medium, and long-term business needs. Confirm course placements and ensure eligibility criteria are met. Ensure attendance and programme results are recorded in the corporate Learning Management System.
</li><li>Ensure quality management is achieved throughout employee and customer journeys within the contact centre teams. Create programmes to engage teams and enable them to understand and deliver on quality goals. Monitor overall performance and provide coaching to leadership teams and consultants when required. Look for areas of improvement and create plans to address either internally or alongside, relevant product owners and stakeholders.
</li><li>Foster and develop relationships with colleagues across R&amp;CC and other EK departments such as EKAS, Skywards, CASA, RO and L&amp;T as well as external partners to ensure that quality programmes and learning and development solutions are benchmarked and aligned with latest developments, innovations and industry best practise.
</li><li>Project manage new quality and training requirement programmes. Ensure specified criteria are met on time and within budget. Contribute and participate in overall business development and improvement projects and initiatives where required.
</li><li>Ensure industry and legislative requirements in relation to training and quality are understood, practised, trained and governed within the team to ensure internal and external regulatory compliance.
</li><li>Create and share reports which demonstrate training and quality progress against defined goals to R&amp;CC head office and Contact Centre management teams. Provide programme delivery, management of pre and post trainee contact time and evaluation reports, and share insights with relevant stakeholders.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role, you must meet the below requirements:
<ul><li>Bachelor&rsquo;s degree (12+3 or equivalent) with over 5 years of experience in customer service and call centre operations.
 
</li><li>Experience in Leadership and training role, preferably in a reservations and contact centre environment
</li><li>Coaching and people development.
</li><li>Training content creation and delivery
</li><li>Reservations and ticketing.
</li><li>Working knowledge of contact centre procedures and methodology.
</li><li>Strong analytical ability and diagnostic and problem-solving skills.
</li><li>Ability to communicate, negotiate and influence effectively.
</li><li>Training delivery and coaching skills.
</li><li>Presentation skills.
</li></ul>Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .</div>

Contact Centre Training & Quality Specialist

Lead the Training and Quality team to deliver exceptional customer and employee experience across the contact centres. Identify and review performance goals, competencies and development plans. Manage performance, motivate, engage and develop the team.
Create, review and evaluate learning and training methods, material and recommend and develop innovative solutions to ensure all training facilitates learning and is engaging, relevant, fit for purpose, effective and adheres to global quality standards. Create programmes to ensure learning is engaging and present throughout the contact centre employee journey across all grade levels, cultures and demographics.
Set the training standard for the Training and Quality team to follow. Provide relevant criteria to sign off individuals to deliver all content and authorised training programmes and personally deliver training programmes when required.
Liaise with R&amp;CC head office, Contact Centre management, and Resource Planning teams to schedule training and quality resource and attendee nominations to ensure programmes are developed and delivered in a timely manner to meet immediate, medium, and long-term business needs. Confirm course placements and ensure eligibility criteria are met. Ensure attendance and programme results are recorded in the corporate Learning Management System.
Ensure quality management is achieved throughout employee and customer journeys within the contact centre teams. Create programmes to engage teams and enable them to understand and deliver on quality goals. Monitor overall performance and provide coaching to leadership teams and consultants when required. Look for areas of improvement and create plans to address either internally or alongside, relevant product owners and stakeholders.
Foster and develop relationships with colleagues across R&amp;CC and other EK departments such as EKAS, Skywards, CASA, RO and L&amp;T as well as external partners to ensure that quality programmes and learning and development solutions are benchmarked and aligned with latest developments, innovations and industry best practise.
Project manage new quality and training requirement programmes. Ensure specified criteria are met on time and within budget. Contribute and participate in overall business development and improvement projects and initiatives where required.
Ensure industry and legislative requirements in relation to training and quality are understood, practised, trained and governed within the team to ensure internal and external regulatory compliance.
Create and share reports which demonstrate training and quality progress against defined goals to R&amp;CC head office and Contact Centre management teams. Provide programme delivery, management of pre and post trainee contact time and evaluation reports, and share insights with relevant stakeholders.

iSTYLE UAE

Job ScopeThe Specialist - Training is accountable for designing, delivering, and managing training programs to ensure concerned stakeholders are equipped with the knowledge and skills needed to perform their roles effectively. S/He will collaborate with various stakeholders to develop engaging training programs, assess effectiveness, and ensure a culture of continuous learning.Main Duties And Responsibilities<ul><li>Develop and maintain an annual training plan, providing regular updates and blueprints to concerned managers.</li><li>Create and assign weekly training plans for teams, ensuring that deadlines are met.</li><li>Monitor learning platform activity, tracking employees progress and addressing participation or engagement gaps.</li><li>Adapt and extract content from internal and external sources to ensure alignment with industry trends and company-wide changes.</li><li>Collaborate with concerned LoBs management to tailor trainings and ensure alignment with business objectives.</li><li>Deliver in-person or virtual training sessions for various business needs, including product knowledge, sales skills, and operations procedures.</li><li>Develop training videos, guides, and other resources to support new products, procedures, or business initiatives in coordination with the L&amp;D when needed.</li><li>Develop and deliver onboarding training programs for new joiners, ensuring that they are equipped with the knowledge and skills needed for their roles.</li><li>Regularly update the training materials for new product and procedure instructions, and maintain accurate and up-to-date training guides and reference materials and other resources to support employee learning.</li><li>Track and report training participation, progress, and completion rates to ensure alignment with learning plans.</li><li>Report any issues, discrepancies or concerns related to the training programs to the direct Manager.</li><li>Collect feedback from staff through surveys after training sessions to assess and continually improve training quality and effectiveness.</li><li>Conduct assessments, and follow-up activities to measure effectiveness of training programs.</li><li>Ensure all training certifications, where applicable, are maintained through the appropriate recertification processes.</li><li>Promote a culture of continuous learning by encouraging the employees to engage with available training resources and development opportunities.</li></ul>

Specialist Training

GEMS QUALITY CONSULTANTS

CRM &amp; Sales Specialist for a training and consultancy service provider in Food Safety, Health safety, Occupational Safety and other management systems head quartered in Dubai. Nurture leads from marketing campaigns, make cold calls, and qualify prospects.Build and maintain positive relationships with new and existing clients, handle inquiries, and resolve issues promptly.Maintain accurate records in the CRM system, ensuring data integrity and using it to track performance and report on sales activity.Achieve monthly and quarterly sales targets and provide regular reports on sales performance and customer feedback.Work closely with sales, marketing, and other teams to ensure a smooth customer journey and aligned strategies.Experience: Minimum 2 years similar Sales or CRM role is essential.Qualification: Minimum Graduate degree.Languages: Fluency in both English and Hindi is required.Strong communication, negotiation, and presentation skills.Proficiency in Office tools and relevant computer skills.Salary: AED 2,500 &ndash; 3,500 per month, plus competitive performance incentives.Location: Sharjah /Dubai.Preference: Candidates on a Husband's Visa.Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per month

CRM & Sales Specialist

Abbott

<div></div><div><div>About Abbott<div>
Abbott is a global healthcare leader, creating breakthrough science to improve people&rsquo;s health. We&rsquo;re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:<ul><li>
Career development with an international company where you can grow the career you dream of .</li><li>
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.</li><li>
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.</li></ul>
Technical Application Specialist (UAE Nationals)
This position works out of our UAE location in the Abbott Core Labs division, this is a fixed term contract role for 1 year, on a renewable basis
About Diagnostics Division
We&rsquo;re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott&rsquo;s diagnostics instruments, providing lab results for millions of people.
The Application Specialist (Emirati Talent Program) will join Abbott&rsquo;s Core Diagnostics Division as part of a structured technical development program designed to prepare fresh Emirati graduates for future roles in medical diagnostics. The program provides hands-on experience in laboratory automation, immunoassay, chemistry, and hematology systems, as well as pre-analytical and post-analytical workflows. 
 
The goal is to build technical expertise and customer-centric skills while supporting the delivery of diagnostic excellence across healthcare institutions in the UAE.
The candidate may also participate in remote technical support activities through Abbott&rsquo;s Remote Support Center, handling call registration, troubleshooting, and coordination to ensure timely customer response.
What You'll Do-<ul><li>
Training &amp; Development</li></ul><ul><li>
Participate in comprehensive onboarding and technical training programs led by Abbott specialists and field mentors.</li><li>
Gain knowledge of Abbott&rsquo;s Core Lab systems including Alinity i (Immunoassay), Alinity c (Chemistry), Alinity h (Hematology), and automation / track systems.</li><li>
Understand laboratory workflows across pre-analytical, analytical, and post-analytical phases.</li><li>
Support instrument validation, correlation, and verification processes under supervision.</li><li>
Assist in reagent and consumable management and instrument QC checks.</li><li>
Customer Support &amp; Operations</li></ul><ul><li>
Support senior application specialists during instrument installations, customer training, and assay implementations.</li><li>
Participate in on-site troubleshooting, documentation, and basic technical follow-up with customers.</li><li>
Observe and contribute to customer satisfaction tracking (NPS) and feedback actions.</li><li>
Prepare and maintain training and performance reports in compliance with Abbott quality procedures.</li></ul><ul><li>
Remote Support &amp; Call Center Responsibilities</li></ul><ul><li>
Participate partially, fully, or on a rotational basis in Abbott&rsquo;s Remote Support Center to handle technical and customer support calls.</li><li>
Perform call registration and documentation accurately within the service management system.</li><li>
Conduct remote troubleshooting to resolve issues efficiently and minimize instrument downtime.</li><li>
Ensure quick response times, professional communication, and effective coordination with field service engineers and application teams.</li><li>
Support the dispatching of service calls and follow up to ensure timely closure and customer satisfaction.</li><li>
Contribute to continuous improvement initiatives aimed at enhancing service responsiveness and customer experience.</li><li>
Quality &amp; Compliance</li></ul><ul><li>
Comply with Abbott&rsquo;s safety and quality management systems.</li><li>
Participate in internal audits, CAPA actions, and product complaint follow-up under supervision.</li><li>
Ensure adherence to Good Laboratory Practices (GLP) and ISO 15189 principles.</li><li>
Collaboration</li></ul><ul><li>
Work collaboratively with Abbott&rsquo;s Service, Sales, and Quality Assurance teams.</li><li>
Provide support for demonstrations, evaluations, and scientific meetings when required.</li><li>
Demonstrate professional behavior aligned with Abbott&rsquo;s values and Emirati workforce development vision.</li></ul>
Preferred Qualifications-
Education<ul><li><div>
Bachelor&rsquo;s degree in one of the following fields: 
<ul><li>Medical Laboratory Science / Clinical Laboratory Science</li><li>Biomedical Engineering</li><li>Biotechnology / Life Sciences</li><li>Medical Technology</li></ul></div></li><li>
Recent graduates or candidates with up to 2 years of experience in hospital or reference laboratories are encouraged to apply.</li></ul>
Background<ul><li>
Proven track record in a similar position supported by management and customer references</li><li>
Fundamental understanding of laboratory testing principles and workflows (sample reception, centrifugation, analysis, validation, and reporting).</li><li>
Familiarity with automated analyzers and LIS (Laboratory Information Systems) is an advantage.</li><li>
Excellent communication, teamwork, and presentation skills.</li><li>
Curious, self-driven, and eager to learn within a fast-paced healthcare environment.</li><li>
Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).</li><li>
Ability to travel within the UAE for customer site support or training.</li></ul>
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.</div></div></div>

Technical Application Specialist (UAE Nationals only)

Edwards Lifesciences

Role Purpose:The THV Clinical Specialist will play a critical role in supporting the safe and effective use of Edwards Lifesciences Transcatheter Heart Valve therapies across Egypt.This role involves direct case support, physician education, distributor coordination, and daily sales operations monitoring.The ideal candidate will be passionate about improving patient outcomes and skilled in clinical engagement and commercial execution.How you ll make an impact:Clinical Support &amp; Education<ul><li>Provide on-site clinical support during THV procedures across Egypt, ensuring optimal device usage and patient safety.</li><li>Educate and train physicians, nurses, and cath lab staff on THV products, procedural techniques, and best practices.</li><li>Support new site onboarding and proctoring coordination in collaboration with the medical affairs and training teams.</li></ul>Distributor &amp; Sales Operations<ul><li>Monitor and support distributor performance, ensuring alignment with Edwards standards and strategic goals.</li><li>Track and report daily sales orders, inventory levels, and product availability.</li><li>Collaborate with the distributor to ensure timely and accurate order processing and delivery.</li></ul>Market Development &amp; Compliance<ul><li>Assist in identifying new THV centers and support their application and qualification process.</li><li>Ensure all activities comply with local regulations, Edwards policies, and ethical standards.</li></ul>What you ll need (Required):<ul><li>Bachelor s degree in a health-related field (Pharmacy, Biomedical Engineering, etc.)</li><li>Minimum 3 years of experience in clinical support or medical device field, preferably in cardiology or structural heart.</li><li>Strong understanding of cath lab procedures and environment.</li><li>Excellent communication, presentation, and interpersonal skills.</li><li>Willingness to travel extensively across Egypt.</li></ul>What else we look for (preferred):<ul><li>Experience with transcatheter valve therapies or interventional cardiology.</li><li>Familiarity with distributor management and sales operations.</li><li>Proficiency in SFDC tools and Microsoft Office Suite.</li></ul>

Field Clinical Specialist, THV

Explore 4214+ Training specialist in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

4214 training specialist jobs IN Dubai United Arab Emirates

Training Specialist - Sales

Contact Centre Training & Quality Specialist

Contact Centre Training & Quality Specialist

Specialist Training

CRM & Sales Specialist

Technical Application Specialist (UAE Nationals only)

Field Clinical Specialist, THV