training specialist

Nextcare

<div>
 Are you passionate about empowering teams through impactful training programs? Do you have hands-on expertise in medical claims evaluation and a strong understanding of health insurance policy interpretation? If so, we have an exciting opportunity for you!
 <br/>
 <br/>
 We are seeking a Training Specialist &ndash; Medical Claims &amp; Contact Centre Enablement to join our dynamic Global Operations team. In this role, you will design, deliver, and continuously improve training programs for medical claims assessors (non-voice) and call centre advisors (voice). You will play a pivotal role in ensuring learning interventions drive performance, accuracy, customer experience, and compliance across our global operations.
 <br/>
 <br/>
 <strong>
  <strong>
   Key Responsibilities
   <br/>
   <br/>
  </strong>
 </strong>
 As a Training Specialist, you will:
 <br/>
 <br/>
 <ul>
  <li>
   Deliver instructor-led training (in-person or remotely) for global operations, ensuring engaging and effective learning experiences.
  </li>
  <li>
   Develop training and onboarding programs using proven methodologies and adult learning principles tailored to business needs.
  </li>
  <li>
   Conduct new hire onboarding for medical claims and call centre staff, ensuring rapid path-to-proficiency and acclimation to the business.
  </li>
  <li>
   Collaborate with Instructional Designers to create and update training materials, manuals, and e-learning courses.
  </li>
  <li>
   Facilitate voice-based simulations, call listening sessions, and live role plays based on real claims scenarios.
  </li>
  <li>
   Evaluate and update training content to reflect changes in IT systems, regulatory/compliance requirements, and product/process updates.
  </li>
  <li>
   Support the implementation of monthly training plans to address knowledge gaps and improve performance.
  </li>
  <li>
   Measure the impact of training through quantitative and qualitative feedback, ensuring continuous improvement.
  </li>
  <li>
   Act as a Subject Matter Expert (SME) to provide guidance and support to staff on complex claims and processes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <strong>
  Key Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3&ndash;5 years&rsquo; experience in medical claims processing, medical review, or health insurance operations.
  </li>
  <li>
   Clinical background (e.g., RN, allied health, medical coding, or utilization review).
  </li>
  <li>
   2+ years&rsquo; experience as a Trainer or in a related role, with a proven track record of delivering online/classroom learning.
  </li>
  <li>
   Exposure to global or multi-market health insurance operations is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education &amp; Certifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Certificate/Diploma in Learning &amp; Development, Human Resources, Instructional Design, or a related field.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fluent in English (Arabic fluency is a plus).
  </li>
  <li>
   Proficient in Microsoft Office applications.
  </li>
  <li>
   Strong communication (verbal &amp; written) and interpersonal skills.
  </li>
  <li>
   Excellent presentation skills with the ability to engage diverse audiences.
  </li>
  <li>
   Strong attention to detail, analytical thinking, and problem-solving abilities.
  </li>
  <li>
   Ability to prioritize workload, manage time effectively, and work independently or within a multicultural team environment.
   <br/>
   <br/>
  </li>
 </ul>
 Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
 <br/>
 <br/>
 At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
 <br/>
 <br/>
 We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 <br/>
 <br/>
 <strong>
  Great to have you on board.
 </strong>
 Let's care for tomorrow.
 <br/>
 <br/>
 Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz&lsquo; company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.
</div>


Training Specialist

JM Murray

<p></p><div><div><div><div><b>Job Title</b></div><div><b><br>
TRAINER SPECIALIST</b></div></div><div><div><b><br>
Reports to</b></div><div><b><br>
QA MANAGER</b></div></div><div><div><b><br>
Direct Reports</b></div><div><b><br>
NONE</b></div></div></div><div></div><div><div><b><br>
FLSA Status</b>: <b>NON EXEMPT</b></div><div><b><br>
DSP Status</b>: <b>NO</b></div></div><div></div><div><br>
This job description is intended to describe the nature and level of work being performed by employees assigned to this position. It is not to be construed as an exhaustive list of all responsibilities and duties required of the job incumbents.</div><div></div><p><b><i><br>
Full time</i></b></p><p><b><i>
To explore the full range of benefits please visit our website </i></b><i>www.jmmurray.com</i></p><p><b><i>
$20.69-$25.14/hour - Placement in the range will be determined based on experience and other factors allowed by law.</i></b></p><p></p><div><b><br>
GENERAL SUMMARY</b></div><div>
Responsible for coordinating and providing training to the agency staff following OPWDD, OMH, OSHA, FDA, or other oversight agencies regulatory trainings as well as any additional training determined to be necessary for the agency.</div><div></div><div><b><br>
COMPANY STANDARDS</b></div><ul><li>
Maintains regular attendance and punctuality in order to ensure department work product is completed. This position may be assigned to performs work hours both onsite at JM Murray locations and/or in a remote working arrangement, based on company needs.</li><li>
Follows all safety rules and regulations; wears and/or uses required protective equipment while working; immediately reports any safety concerns or unsafe working conditions to the Director of QA or Services Leadership.</li><li>
Ensures all departmental work product and activities are conducted in compliance with the JM Murray mission statement, policies and procedures, professional standards, and applicable governmental laws, regulations, rules and standards.</li></ul><div></div><div><b><br>
ESSENTIAL FUNCTIONS</b></div><ul><li>
Coordinates the training of agency staff and assists in the establishment and maintenance of an effective training program for all staff.</li><li>
Coordinates orientation and training for new staff and reports to department heads on the status of the training requirements.</li><li>
Conducts trainings including but not limited to SCIP, First Aide, AED, Vehicle Safety, Fire Safety for employees, volunteers, and other entities as applicable</li><li>
Develops and maintains a yearly training scheduling for all staff.</li><li>
Facilitates delivery (in‐person and virtual) of product, process and systems courses across all areas as business</li><li>
Provides input/feedback on courses for improvement purposes as well as for development of new training courses</li><li>
Handles all logistics to prepare for classes; e.g. setting up the virtual or live classroom, checking data for exercises and activities, and verifying assessments and files for learners.</li><li>
Ensures compliance with ISO-9001 training and recordkeeping requirements.</li><li>
Maintains up to date electronic documentation of all employees</li></ul><div><b>
Back-up to QA Specialist</b></div><ul><li>
Conducts QA audits of files periodically as required, following required procedure. Provides written documentation to appropriate personnel.</li><li>
Participates in periodic observations to ensure the provision of quality of services as they occur on site and in the community and documents observations to be provided to appropriate personnel.</li><li>
Conducts investigations as assigned. Maintains status as a trained investigator by attending trainings and conferences.</li></ul><div><b>
General Duties and Responsibilities</b></div><ul><li>
Attends all required and assigned training and meetings. May be assigned to other JM Murray Committees, and represent the Company on local and regional committees.</li><li>
Conducts self in a manner as to always contribute to maximum individual growth and in accordance with all regulations, the Code of Ethics and Company policy and procedures. Represents JM Murray and the JM Murray mission in a positive manner, treating people with respect and dignity.</li><li>
Performs additional duties and responsibilities, as assigned.</li></ul><div></div><div><b><br>
COLLABORATION</b></div><div><b>
INTERNAL</b></div><div>
JM Murray Staff and Management, including Human Resources and other Departmental Managers</div><div></div><div><b><br>
EXTERNAL</b></div><div>
General public for placements.</div><div>
Volunteers,</div><div>
Transportation</div><div>
Trainers from profit and nonprofit agencies</div><div>
Red Cross personnel</div><div>
External auditors from various state, federal agencies (example Office of People with Developmental Disabilities)</div><div>
Families and consumer employers</div><div>
Regional and state agency representatives</div><div></div><div><b><br>
EDUCATION and EXPERIENCE</b></div><div>
Associates degree and 2 &ndash; 3 years&rsquo; training experience required.</div><div>
Additional experience/specialized training may be considered in lieu of educational requirements</div><div></div><div><b><br>
KNOWLEDGE and SKILLS</b></div><div>
Must be a self-motivated individual with excellent organizational, time management, written and verbal communication skills;</div><div>
Hands‐on training experience in a small group or classroom setting is required</div><div>
Experience with virtual meeting and/or training tools (e.g. Teams, Webex, Zoom); and strong systems navigation abilities and knowledge of Microsoft Word Suite including PowerPoint, Word and Excel are required</div><div>
Must have excellent presentation skills; strong interpersonal and relationship building skills; very strong customer service orientation and commitment to quality, responsibility, high work standards, and initiatives required</div><div>
Must demonstrate the ability to work efficiently and productively in an independent and collaborative environment</div><div>
Must be able to travel to local and regional locations for meetings and Quality Assurance activities</div><div>
Must have flexibility to adjust to changes in priorities and assignments</div><div></div><div><b><br>
OTHER REQUIREMENTS: N/A</b></div><div>
Flexibility to work occasional hours outside of regular schedule for training or investigation activities.</div><div>
Will be required to obtain and maintain certifications and training needed in order to conduct training in First Aid, CPR, AED, SCIP and other required Services training within an established timeframe for each training area.</div><div>
Will be required to complete the NYS Justice Center training on Investigations within 30 days or the next</div><div>
available course, whichever is sooner.</div><div>
New York State Driver&rsquo;s License that meets Company requirements</div><div></div><div><b><br>
WORKING CONDITIONS</b></div><div>
Job assignments may take place indoors and outdoors, in various environmental conditions including rain, snow and cold weather.</div><div></div><div><b><br>
PHYSICAL REQUIREMENTS</b></div><div><div><div>
Job-related physical abilities an individual must possess in order to perform the job in a satisfactory manner. In some cases accommodations may be made in accordance with JM Murray policy and with our mission.</div></div><div></div><div><div><br>
0-24 %</div><div><br>
25 -49 %</div><div><br>
50 -74 %</div><div><br>
75 &ndash;100 %</div></div><div><p><br>
Standing/Walking/Mobility: Must be able to stand to operate equipment; mobility to embark and disembark from equipment/vehicle; push/pull to train and demonstrate</p><div><br>
X</div></div><div></div><div><p><br>
Environmental Conditions: Must be able to work in an environment that includes, but is not limited to noise, cold, heat and odors.</p><div></div><div><br>
X</div></div><div></div><div><p><br>
External Conditions: Must be able to work in a position requiring exposure to the weather conditions.</p><div></div><div><br>
 X</div></div><div></div><div><p><br>
Lifting: Must be able to lift unaided, at least 10lbs</p><div></div><div><br>
X</div></div><div><p><br>
 Must be able to lift unaided, from 11-30lbs</p><div></div><div><br>
X</div></div><div></div><div><p><br>
 Must be able to lift unaided, from 31-70lbs</p><div><br>
X</div></div><div></div><div><p><br>
 Must be able to lift unaided, from 71-100lbs</p><div><br>
X</div></div><div></div><div><p><br>
 Must be able to lift unaided, over 100lbs</p><div><br>
X</div></div><div></div><div><p><br>
Manipulating /Grasping/Feeling: Must be able to write, type, and use office and/or other equipment and handle materials.</p><div></div><div><br>
X</div></div></div><div></div><div><b><br>
APPLICANTS</b></div><div>
I have reviewed this job description and I am able to perform the essential functions as outlined. I have discussed any questions I may have about this job description prior to signing this document.</div><div></div><div><br>
___________________________________________________________</div><div>
PRINT NAME</div><div></div><div><br>
___________________________________________________________ _______________________</div><div>
SIGNATURE DATE</div><div></div><div><b><br>
EMPLOYEE</b></div><div>
I have reviewed this job description and I understand all of my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my department without it being specifically included in the job description. I have discussed any questions I may have about this job description prior to signing this document.</div><div></div><div><br>
___________________________________________________________</div><div>
PRINT NAME</div><div></div><div><br>
___________________________________________________________ _______________________</div><div>
SIGNATURE DATE</div><div></div><div><br>
Trainer Specialist V2025.01.06</div></div><p></p>

BFC Solutions

<div><p><b>Location: </b>Nashville, TN (Office-based / In-Office)</p><p><b>
Schedule: </b>Full-time; schedule flexibility may be required to support training delivery and operational needs</p><p><b>
Travel: </b>Minimal; occasional local travel to field locations may be required</p><p><b>
Job Type: </b>Full-time | Non-Exempt</p><p><b>
Reports To: </b>Director of Training</p><p></p><p><b><br>
About the Role</b></p><p>
BFC Solutions is seeking a Training Specialist to support the delivery, coordination, and continuous improvement of training programs that enable safe, consistent, and high-quality performance across the organization. This role is hands-on and execution-focused, responsible for scheduling and coordinating training sessions, maintaining training records, supporting onboarding and recurring training delivery, and partnering with leaders to ensure training is completed on time and to standard.</p><p>
 <b>Why choose BFC Solutions</b></p><ul><li>
Stable, essential work with a company that operates nationwide and invests in its people.</li><li>
Clear expectations and support from leaders; training, tools, and coaching to help you succeed.</li><li>
A safety-focused culture with consistent standards and practical, job-ready training.</li><li>
Opportunities to grow into facilitator, program lead, or other training and operations enablement roles as you build experience.</li><li>
Competitive pay and benefits, with a team environment that values reliability, quality, and customer service.</li></ul><p><b>
What You'll Do</b></p><p>
Training Coordination and Delivery Support</p><ul><li>
Coordinate training sessions end-to-end (scheduling, rosters, room/set-up, materials, attendance, and follow-up).</li><li>
Support onboarding and new-hire training logistics to ensure readiness and timely completion.</li><li>
Prepare and distribute training materials (slides, guides, job aids, sign-in sheets, evaluations) and maintain supplies.</li><li>
Provide day-of support for in-person and virtual sessions (participant support, timekeeping, troubleshooting, documentation).</li></ul><p>
Training Records, LMS Administration, and Reporting</p><ul><li>
Maintain accurate training records and completion tracking in the LMS and/or HRIS (attendance, assignments, acknowledgements, certifications).</li><li>
Run routine completion and overdue reports; follow up with learners and leaders to drive closure.</li><li>
Support audits and compliance documentation by ensuring records are complete, consistent, and easily retrievable.</li></ul><p>
Content Support and Continuous Improvement</p><ul><li>
Maintain and organize training content libraries (slides, facilitator guides, participant handouts, job aids).</li><li>
Support content refreshes based on policy/process changes, feedback, safety needs, and operational trends.</li><li>
Collect participant feedback and assist with analysis to improve training effectiveness and learner experience.</li></ul><p>
Partnership and Operational Enablement</p><ul><li>
Coordinate with Operations, Safety, and subject matter experts to deploy training priorities and schedules.</li><li>
Identify recurring questions or gaps and escalate opportunities for refresher training, new job aids, and process clarity.</li><li>
Support special training projects (program launches, rollouts, process changes, and field readiness initiatives).</li></ul><p><b>
What You Bring</b></p><p>
Required</p><ul><li>
High school diploma or equivalent required; Associate's degree or relevant coursework preferred.</li><li>
2+ years of experience in training coordination, HR/operations support, administrative program support, or a similarly execution-focused role.</li><li>
Strong organization and time management skills; ability to manage multiple priorities in a deadline-driven environment.</li><li>
Strong written and verbal communication skills; ability to interact professionally with frontline and corporate employees.</li><li>
High attention to detail and sound judgment; ability to handle confidential information appropriately.</li><li>
Proficiency with Microsoft Office (Excel, Outlook, PowerPoint, Word) and comfort learning new systems.</li></ul><p>
Preferred</p><ul><li>
Experience with an LMS (assignments, completions, reporting) and training documentation practices.</li><li>
Experience supporting onboarding, safety training, or operational training in a distributed/frontline environment.</li><li>
Strong Excel skills (filters, pivot tables, basic formulas) and comfort producing completion and tracking reports.</li><li>
Familiarity with adult learning principles and/or providing facilitation support in classroom or virtual settings.</li></ul><p></p><p><b><br>
How to Apply</b></p><p>
Apply with your resume (and optional cover letter). Qualified candidates will be contacted for an initial conversation.</p><p></p><p><i><br>
BFC Solutions is an Equal Opportunity Employer. We do not discriminate based on any legally protected status.</i></p></div><p></p>

Allegheny Health Network

<div><h2 class="jobSectionHeader"><b>Company :
</b></h2>Allegheny Health Network
<h2 class="jobSectionHeader"><b>Job Description :
</b></h2><p><b>GENERAL OVERVIEW:
</b></p><p>Collaborates to plan, coordinate, provide, and evaluate entry level, advanced, and continuing education on the clinical computer system to staff, physicians, and interdisciplinary team members. Serves as a liaison among end users to resolve training issues related to the clinical information system. Develops training materials for the clinical computer system. Has foundational knowledge and experience; building higher-level knowledge and skills.
</p><p></p><p><b>ESSENTIAL RESPONSIBILITIES:
</b></p><ul><li>Contributes to and manages small to medium projects within the assigned area. (20%)
</li><li>Delivers quality training aligned to credentials and certifications. Delivers additional training, education, and support as needed by the business. (10%)
</li><li>Revises curriculum for assigned application area. (10%)
</li><li>Revises lesson plans, exercise booklets, and assessments for one curriculum area. (10%)
</li><li>Assists with configuring training environment to align with training needs. (10%)
</li><li>Creates elearning modules to align with curricula. (10%)
</li><li>Assists with training and credentialing additional classroom trainers. (10%)
</li><li>Participates in collaboration between training resources, IT analysts, Clinical Informatics and IT leadership to maintain and improve quality in training. (10%)
</li><li>Understanding and demonstrates the AHN Core Behaviors.
</li><li>Other duties as assigned.
</li></ul><p></p><p><b>QUALIFICATIONS:
</b></p><p>Minimum
</p><ul><li>Associate's degree in health related field or equivalent experience
</li><li>Valid driver&rsquo;s license
</li></ul><p></p><p>Preferred
</p><ul><li>Experience in health or allied health related field
</li><li>Experience in using electronic health record systems
</li><li>IT experience
</li></ul><p></p><p><b><i>Disclaimer: </i></b><i>The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
</i><br>
<br>
<b><i>Compliance Requirement </i></b><i>: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
</i></p><p></p><p><i>As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company&rsquo;s Handbook of Privacy Policies and Practices and Information Security Policy.
</i><br>
<br>
<i>Furthermore, it is every employee&rsquo;s responsibility to comply with the company&rsquo;s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
</i></p><p></p><p><b>Pay Range Minimum:
</b></p>$25.10
<p></p><p><b>Pay Range Maximum:
</b></p>$40.48
<p></p><p><i>Base pay is determined by a variety of factors including a candidate&rsquo;s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
</i></p><p></p><p>Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
</p><p></p><p>We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
</p><p></p><p>For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
</p><p></p><p>California Consumer Privacy Act Employees, Contractors, and Applicants Notice</p></div>

Raya CX

<div>
 <strong>
  Job Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure the effective delivery of training courses, programs and sessions
  </li>
  <li>
   Responsible for controlling all training performance targets and for improving failed metrics if any.
  </li>
  <li>
   Responsible for the technical development for all training executives and senior executives.
  </li>
  <li>
   Planning and implementing all training surveys to identify areas of improvement and provide trainees feedback.
  </li>
  <li>
   Designing required training courses programs or sessions according to staff knowledge and skills
  </li>
  <li>
   Liaises with external course providers to be updated with last training techniques and programs.
  </li>
  <li>
   Selects appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, exercise, role play and computer based training.
  </li>
  <li>
   Ensure that all training manuals, materials, references, library are always updated.
  </li>
  <li>
   Maintain records/reports and prepare statistical reports to evaluate performance and monitor progress
  </li>
  <li>
   Provides pre operational feedback to HR and OP on new agents and their fitness for performing duties required in their respective projects.
  </li>
  <li>
   Communicates regularly with operations to assess agents needing training and delivering required new and refresher classes personally or through available trainers
  </li>
  <li>
   Review the performance of trainers and coaches their results and gives them direction for ongoing performance improvement
  </li>
  <li>
   Delivers training/coaching &amp; OJ training for new/existing call center staff.
  </li>
  <li>
   Oversee all the activities of own team to ensure high performance levels and efficient implementation.
  </li>
  <li>
   Responsible for the professional development of own team and ensure it is aligned with the organizational career progression and succession plans.
  </li>
  <li>
   Responsible for setting the team objectives in correlation with the department objectives, provide coaching and action plans required to achieve objectives.
  </li>
 </ul>
</div>


Pencilwrench LLC

<div><h2 class="jobSectionHeader"><b>Job Summary</b></h2><p>
We are seeking an enthusiastic and motivated Client Training Specialist to join our team and support the delivery of engaging training experiences for automotive technicians, advisors, and managers. In this entry‑level role, you will help facilitate training sessions using our specialized training guides, primarily in a remote setting.</p><p>
The ideal candidate is eager to learn, comfortable presenting in a virtual environment, and able to adjust their approach to meet different learning styles. You will work closely with experienced trainers and the broader Training Team to build your skills, support client learning, and contribute to a collaborative and positive training experience. This role offers an excellent opportunity to improve your training and communication skills while making a meaningful impact on client success.</p><h2 class="jobSectionHeader"><b>
Expectations</b><b>
</b></h2><p>You are expected to demonstrate integrity and trust in all interactions, both within the company and with clients, affiliates, competitors, and the industry. Speak up with your ideas and opinions, especially when they offer a different perspective, and show resilience during challenging times. Strive to deliver exceptional, &ldquo;WOW&rdquo; experiences to colleagues and clients, balance quality with meeting deadlines, and contribute to the future growth and improvement of our organization. Your role is to positively impact our people, products, processes, and outcomes, making lives better both internally and externally.</p><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><ul><li>
Conduct effective training sessions for clients using the guide provided, ensuring a thorough understanding of our software and its applications.</li><li>
Demonstrate adaptability in various training settings, maintaining open communication with trainees to enhance database content.
</li><li>Manage customer information within Google Sheets.
</li><li>Become proficient in using the managers' dashboard and conduct manager recap meetings.</li><li>
Assist the Training Support team as needed and collaborate closely with the supervisory team to foster strong working relationships.
</li><li>Punctuality and attendance reliability are crucial, along with the ability to take on additional duties assigned by leadership.</li></ul><p>
</p><h2 class="jobSectionHeader"><b>Requirements</b></h2><p>
Experience:</p><ul><li>
Demonstrate success in various remote settings with sensitivity to different learning styles.</li><li>
Attend conference calls and meetings as needed, fostering open communication with the supervisory team, and striving to develop strong working relationships with all members of the Training Team.</li></ul><p>
</p><p>Skills &amp; Competencies:</p><ul><li>
Strong communication skills with the ability to adapt to different learning styles.</li><li>
Excellent organizational skills and the ability to manage multiple responsibilities simultaneously.</li><li>
Consistent reliability and punctuality in meeting attendance requirements.</li><li>
Foster open communication with each trainee and actively develop and strengthen database content.</li><li>
Utilize strong interpersonal skills to foster open communication and adapt to varying learning styles.</li><li>
Maintain a professional remote work environment to ensure high-quality training sessions.</li></ul><p>
</p><p>Technical Skills:</p><ul><li>
Experience using Zoom (or similar) for all web training sessions. Be able to execute all Zoom functions (start/end sessions, mute attendees, monitor attendees, assign host, etc.).</li><li>
Familiarity with Google Sheets, Microsoft Teams, and other business tools.</li><li>
Become familiar with and able to write stories in the Pencilwrench application, maintaining a thorough understanding of the software and training program.</li><li>
Access, utilize, and update the dealer&rsquo;s information within Google Sheets.</li><li>
Become proficient in using the managers&rsquo; dashboard and perform manager review recap meetings.</li></ul></div>

Client Training Specialist

<div><div>GHJ Search and Staffing serves as the recruitment division of GHJ, a prominent national accounting and advisory firm. Our team provides qualified Accounting and Finance professionals on a temporary and permanent basis across a broad range of industries. GHJ&rsquo;s relationship with our Global Advisory and Accounting Network provides the resources needed to better understand client&rsquo;s needs, attract a higher caliber of candidates and assess candidate potential.</div><div></div><div><br>
A well-established, multi-office law firm is seeking an experienced <b>IT Training Specialist</b> for its Los Angeles office. This is an excellent opportunity for a motivated professional who wants to contribute to a dynamic team of attorneys, paralegals, and administrative staff.</div><div></div><div><br>
This is a full-time, hourly, non-exempt position reporting to firm leadership. After 90 days of employment, a hybrid schedule (one remote day per week) will be available.</div><div></div><div><b><br>
Position Overview</b></div><div>
The IT Training Specialist supports the firm&rsquo;s technology and training initiatives in collaboration with leadership and external technology vendors. This role is responsible for developing, implementing, and delivering comprehensive training programs for attorneys and staff; creating written and digital training materials; assisting with website updates; evaluating emerging legal technologies (including AI tools); and helping the firm stay current with advancements in legal innovation.</div><div></div><div><br>
The position includes conducting instructor-led training for new hires and existing personnel; delivering applications training through classroom sessions, virtual platforms, e-learning modules, and video-based instruction; designing and developing instructor-led, virtual, recorded, and AI-enhanced learning content; and exploring innovative instructional methods to improve engagement and retention.</div>
<h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul><li>
Develop and implement firmwide training programs and create supporting written and electronic materials.</li><li>
Deliver instructor-led, virtual, and recorded training clearly and effectively.</li><li>
Provide applications training via classroom, e-learning, and remote platforms.</li><li>
Schedule and execute well-organized, comprehensive training sessions.</li><li>
Identify evolving technology training needs and collaborate with management to design effective programs.</li><li>
Provide recommendations regarding training tools, initiatives, and long-term development strategies.</li><li>
Develop engaging learning experiences using multimedia tools, AI resources, and innovative instructional formats.</li><li>
Design, write, and maintain training documentation and reference materials in accordance with documentation standards.</li><li>
Create and develop e-learning modules, including scripting and storyboarding.</li><li>
Lead the implementation and administration of a Learning Management System (LMS).</li><li>
Develop and deliver orientation training on Windows, Microsoft Office, and other firm software.</li><li>
Manage and enhance the firm&rsquo;s intranet, including content updates, user guides, and training sessions.</li><li>
Develop technology test plans and perform testing as needed.</li><li>
Evaluate and support implementation of emerging legal technologies, including AI-powered productivity tools.</li><li>
Assist with software rollouts and ERP platform implementation through training and documentation.</li><li>
Monitor trends in legal technology and training practices; collaborate with leadership and vendors to enhance initiatives.</li><li>
Provide firmwide technical support as needed, including application support and website/communication updates.</li><li>
Perform additional duties as assigned.</li></ul><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><ul><li>
Bachelor&rsquo;s degree preferred.</li><li>
Minimum of three years of software training experience in a similarly sized, multi-office law firm or legal services organization preferred.</li><li>
Classroom training experience required.</li><li>
Strong technical writing and instructional design skills.</li><li>
Ability to communicate complex technical concepts clearly to non-technical users.</li><li>
Exceptional interpersonal, written, and verbal communication skills.</li><li>
Strong analytical and problem-solving abilities.</li><li>
High attention to detail and strong proofreading skills.</li><li>
Ability to manage multiple priorities effectively.</li></ul><h3 class="jobSectionHeader"><b>
Technical Knowledge</b></h3><ul><li><i>
Proficiency in standard legal and business software platforms, including:</i></li><li>
Microsoft Windows</li><li>
Microsoft Office (Word, Excel, Outlook, PowerPoint)</li><li>
Document management systems</li><li>
Legal macro and forms software</li><li>
PDF editing and redlining tools</li><li>
Metadata management tools</li><li>
Court e-filing processes (California experience preferred)</li><li>
ERP systems (experience preferred)</li><li>
AI-powered legal tools and productivity platforms (highly desirable)</li><li>
Familiarity with graphic design or content creation tools is a plus</li><li>
Exposure to VoIP phone systems is preferred</li></ul><div>
#GHJSS #LI-MO1</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

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