training supervisor

Nutrien

<div><p>Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose,<i> Feeding the Future,</i> is the reason we come to work each day. We&rsquo;re guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We&rsquo;re creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity.</p><p></p><p><br>
Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.</p><p></p><p><b><br>
Supervisor, Technical Training</b></p><p>
The Technical Training Supervisor leads the site&rsquo;s training and development strategy, ensuring technical competence, compliance, and continuous growth of the workforce. This role oversees the design, delivery, and evaluation of training programs, supervises the training team, and partners with site leadership to align employee development initiatives with business priorities. A key focus is leveraging digital platforms and AI-enabled learning solutions to modernize content, improve training efficiency, and enhance learning outcome</p><p>
This position reports to the Manger, Process Engineering and is in <b>Geismar, Louisiana, U.S.A and is not </b>available for remote work.</p><p><br>
</p><div><b>What you will do:</b></div><br>
<div></div><ul><li>
Develop and execute a site-wide learning strategy aligned with Nutrien&rsquo;s corporate initiatives and local operational needs.</li><li>
Supervise, coach, and develop the training team, ensuring role clarity, accountability, and professional growth.</li><li>
Define 2&ndash;5 year learning goals for the site aligned with training needs analysis, balancing technical training, compliance, and professional development.</li><li>
Partner with site leadership and corporate L&amp;D to identify critical skill gaps, future workforce needs, and emerging capabilities required for business success.</li><li>
Champion a learning culture, promoting continuous development, knowledge sharing, and career progression opportunities.</li><li>
Oversee the mapping of training plans for all departments and positions, integrating onboarding, compliance, technical, leadership, and professional development training.</li><li>
Ensure training programs meet regulatory requirements, including PSM, SHE, and audit standards.</li><li>
Oversee management of the Learning Management System (LMS) and Learning Content Management System (LCMS), ensuring accurate employee training records and curriculum assignments.</li><li>
Lead the integration of AI-enabled learning tools (e.g., automated content generation, adaptive assessments, personalized learning pathways, translation/localization tools).</li><li>
Ensure Operator Training Simulator (OTS) use is maximized for workforce competency development.</li><li>
Maintain evergreen, up-to-date content aligned with site operations, MOCs, RCIs, lessons learned, and corporate standards.</li><li>
Ensure training records meet all regulatory and corporate retention requirements through LMS, audits, and reporting.</li><li>
Oversee certification and qualification programs for operations and other regulated functions.</li><li>
Conduct internal audits of training materials, content, and record-keeping to ensure compliance readiness.</li><li>
Partner with HR and site leaders to identify talent development opportunities, succession planning needs, and career pathway requirements.</li><li>
Communicate training opportunities, updates, and outcomes to employees and leadership.</li><li>
Provide coaching to SMEs, supervisors, and area leaders on instructional design, adult learning principles, and facilitation methods.</li><li>
Support employees and leaders in navigating the LMS, training resources, and digital learning tools.</li><li>
Other duties as required</li></ul><div></div><div><b><br>
What you will bring:</b></div><br>
<div></div><ul><li>
Bachelor&rsquo;s degree in engineering, Education, HR, Organizational Development, or related field (Master&rsquo;s preferred).</li><li>
Certificate or diploma in Adult Learning, Facilitation, or Train-the-Trainer certification in a technical discipline is an asset.</li><li>
Minimum 5 years&rsquo; experience in a manufacturing, chemical process, heavy industry, or energy sector environment.</li><li>
3&ndash;5 years&rsquo; experience as a certified trainer, assessor, or in a learning &amp; development leadership role.</li><li>
Experience in regulated environments with strong compliance, PSM, or SHE requirements.</li><li>
Experience with competency-based assessment programs and technical training frameworks.</li><li>
Working knowledge of process plant operational principles (Ammonia and Nitrogen-based fertilizer experience is desirable).</li><li>
Proficiency in Learning Management Systems (SAP SuccessFactors preferred) and Learning Content Management Systems (LCMS).</li><li>
Familiarity with AI-enabled tools for content creation, adaptive learning, and digital learning delivery.</li><li>
Strong knowledge of instructional design, curriculum development, adult learning principles, and the full training cycle
</li><li>Competency assessment certification and applied experience in technical disciplines preferred.</li><li>
Excellent facilitation, coaching, communication, and interpersonal skills.</li><li>
Strong analytical, problem-solving, and systems evaluation skills, with ability to measure training ROI.</li><li>
Ability to manage multiple projects, meet deadlines, and influence stakeholders at all levels.</li><li>
Proficiency in Microsoft Office Suite and familiarity with data analytics tools.</li><li>
Demonstrated commitment to safety leadership, integrity, and continuous improvement.</li><li>
Service orientation, social perceptiveness, and the ability to resolve conflicts effectively.</li></ul><p></p><p><b><br>
Ready to make an impact with us? Apply today!</b></p><p></p><p><br>
The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories. .</p><p></p><p><br>
This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law.</p><p><br>
</p><p>Our Recruitment Process: Application &gt; Resume Review &gt; Pre-screen/Interview &gt; Offer &gt; Pre-Employment Conditions &gt; Welcome to Nutrien</p><p></p><p><b><br>
To stay connected to us and for the latest job postings and news, follow us on:</b> LinkedIn, Facebook, Instagram, and X.</p></div>

Operations & Technical Training Manager

Amazon

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 The Learning Associate is responsible for the coordination and execution of training for all process paths in the Fulfillment Center. Learning Associates evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfillment Center workforce.
 <br/>
 <br/>
 Key job responsibilities
 <br/>
 <br/>
 Key job responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Act as a supervisor for Instructors and Peer Trainers with new hires
  </li>
  <li>
   Deliver Instructor training, observation and coaching
  </li>
  <li>
   Ensure training records are kept up to date through the console
  </li>
  <li>
   Ensure training materials are kept and delivered against the standard and provide a positive learning experience
  </li>
  <li>
   Use and analyze data on a daily basis to improve New Hire (NH) learning experience
  </li>
  <li>
   Feedback to Instructors and Peer Trainers on their delivery NH groups performance
  </li>
  <li>
   All tests/ audits are completed and responses are tracked
  </li>
  <li>
   Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
  </li>
  <li>
   Work with operations on a skill matrix to highlight gaps for critical role training
  </li>
  <li>
   Support operations with the delivery of critical role training
  </li>
  <li>
   Improve processes from gathering feedback and analyzing data
  </li>
  <li>
   Support the recruitment of Instructors and Peer Trainers
  </li>
  <li>
   Attend meetings when required and provide information required
  </li>
  <li>
   Work in partnership with the agency managers to improve new hire performance
  </li>
  <li>
   Support projects with feedback and improvements
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in logistics, transportation, supply chain, import/export operations, or data entry/data administration
   <br/>
   <br/>
  </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 <br/>
 <br/>
 <br/>
 <strong>
  Company
 </strong>
 - Souq.com for E-Commerce LLC
 <br/>
 <br/>
 Job ID: A3130376
</div>


Learning Associate

IntouchCX

<div>
 <p>
  <strong>
   About the Job
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  IntouchCX is a global leader in customer experience and technology solutions based in Canada. The company has been in the market for over 20 years and has recently expanded its operations to Egypt, where it has been active for the past two years.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
 </p>
 <p>
  Are you looking for an exciting new challenge? IntouchCX is looking for you!
 </p>
 <p>
 </p>
 <p>
  As one of the world&rsquo;s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
 </p>
 <p>
 </p>
 <p>
  We&rsquo;re hiring a Training Lead to oversee training initiatives by providing support and supervision to our Training Facilitators and Training Support staff. Our ideal candidate is a leader with a drive to create training policies, manuals, and other educational media to support our learning and development initiatives.
 </p>
 <p>
 </p>
 <p>
  <strong>
   As Training Lead, You Will&hellip;
  </strong>
 </p>
 <p>
 </p>
 <ul>
  <li>
   Promote an inclusive learning environment with a focus on employee engagement and retention
  </li>
  <li>
   Manage the client-partner relationship as the point of contact for the Training team
  </li>
  <li>
   Provide coaching and development based on performance evaluations to direct reports
  </li>
  <li>
   Analyze trainee performance and trends
  </li>
  <li>
   Participate in client-partner meetings
  </li>
  <li>
   Be responsible for various tasks such as business reviews, reporting obligations, and project management
  </li>
  <li>
   Demonstrate an understanding of HR and local labor regulations
  </li>
  <li>
   Implement comprehensive professional development plans and training programs
  </li>
  <li>
   Provide direction for new training and professional development initiatives
  </li>
  <li>
   Uphold existing best practices of the training department, while developing and communicating new procedures
  </li>
  <li>
   Read, audit, and parse technical information for action and analysis
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   As Training Lead, You Have&hellip;
  </strong>
 </p>
 <ul>
  <li>
   High School diploma or equivalent (required)
  </li>
  <li>
   Degree (or equivalent) in Human Resources, Instructional Design, Teaching or Organizational Development (preferred)
  </li>
  <li>
   Minimum of 3+ years working in a learning and development environment
  </li>
  <li>
   Curriculum development and/or graphical &amp; informational design experience
  </li>
  <li>
   Instructional design experience, including production and management of e-learning content
  </li>
  <li>
   Experience developing and managing training programs and measuring their impact / ROI
  </li>
  <li>
   Experience in contact center management and training (preferred)
  </li>
  <li>
   Excellent written and verbal communication skills
  </li>
  <li>
   Conflict resolution and problem-solving skills
  </li>
  <li>
   Proficiency with G Suite and Microsoft Office applications
  </li>
  <li>
   Ability to learn and adapt to new systems (as required by the role)
  </li>
  <li>
   A resilient attitude and demonstrated adaptability
  </li>
  <li>
   A deep passion for collaboration and learning
  </li>
  <li>
   The ability to work both independently and in team settings within a fast-paced, entrepreneurial environment
  </li>
  <li>
   Proven experience in bringing a successful and innovative approach to learning
  </li>
  <li>
   Engaging communication and facilitator skills
  </li>
  <li>
   A strong business acumen and ability to make principled judgment calls
  </li>
  <li>
   The ability to work with advanced training tools and technology (CRMs, LMS)
  </li>
  <li>
   A proven track record in leadership development and performance management
  </li>
  <li>
   A background in client relationship management and front-line supervisor development
  </li>
  <li>
   Availability to work graveyard, weekends, and/or holidays
  </li>
  <li>
   A willingness to work overtime, as determined by business needs
  </li>
  <li>
   The ability to travel internationally as needed
  </li>
 </ul>
 <p>
 </p>
</div>


Training Team Lead

Flame Broiler

<div><p><b>JOB SUMMARY:</b></p><p>
The Assistant General Manager plays a vital and supporting role in creating an environment where the values, culture, and operating standards of The Flame Broiler, Inc. can thrive. Under the direct supervision of the General Manager, the Assistant General Manager effectively communicates the vision of The Flame Broiler, Inc. brand and its systems, through the execution of effective management and efficient supervision of operational procedures. The Assistant General Manager upholds and keeps The Flame Broiler, Inc. brand at the forefront of all operations and management decisions. He/she will personify the values, culture, and the heart of Flame Broiler. The character, competence and chemistry of the Assistant General Manager is directly aligned with the company&rsquo;s purpose, it&rsquo;s values, and guiding principles. The Assistant General Manager understands that the values are at the core of every management decision and leadership abilities.
</p><p></p><p><b>Competencies of the Successful Assistant General Manager:</b></p><ul><li>
Assists with achieving company sales/revenue goals and operates shifts to ensure goals are reached.
</li><li>Reports store revenue to supervisors and home office support team on during assigned shifts.</li><li>
Knowledge and demonstrated ability to perform as well as communicates the <b>Flame Broiler Shift Management 9 Touch Point</b> Module.
</li><li>Assists with ensuring the restaurant meets the standards of all areas of the <b>4 Pillars of Success</b> operational evaluation Assists and manages inventory as well as conducts monthly inventory counts as assigned by General Manager.
</li></ul><ul><li>Ensures cash handling procedures are properly performed.
</li><li>Responsible for the safety and security of restaurant facility during assigned shifts.
</li><li>Communicates necessary repairs of equipment, damages, and items in need of replacement to store manager and/or corporate support team.
</li></ul><ul><li>Achieved satisfactory certification in and demonstrated ability to perform all positions within the restaurant (i.e., cashier, prep, cook).
</li><li>Responsible for the communication, implementation, and execution of sales initiatives and promotions during assigned shifts. Follows up and reports on the progress and success of initiatives and promotions to direct supervisor.
</li><li>Maintains restaurant&rsquo;s profitability through effective operations, minimizing wastes, controlling expenses and managing labor during assigned shifts.
</li><li>Identifies, troubleshoots problems, and resolves operational inefficiencies in a timely manner.
</li><li>Communicates company policies and standards to supervised team members.
</li><li>Communicates changes or occurrences during shift to incoming manager (i.e., employee call outs, issues, success, goals, revenue goals, employee performance standards, etc.)
</li><li>Executes shift handover communication to General Manager and/or Shift Lead when necessary.
</li></ul><p><b>Chemistry of the Successful Assistant General Manager:</b></p><ul><li>
Provides shift leadership, manages procedures, assigns tasks, and monitors job performance for all supervised team members.
</li><li>Evaluates and provides feedback on the performance of supervised team members.
</li><li>Successfully completes the company approved Train-The-Trainer certification course.
</li><li>Directly responsible for delivering training to all supervised team members and oversees the training department in assigned location.
</li><li>Certifies the training and job competency of newly hired and/or promoted team members.
</li><li>Follows up with trainees during shift review and evaluates progress of team members in training.
</li><li>Assists with ensuring that team members are accountable for knowing and understanding company standards and policies.
</li><li>Upholds and assists with the enforcement of company standards and policies through effective leadership.
</li><li>Follows company guidelines concerning recommendations of team members for promotions.
</li><li>Ability to coach supervised team members for performance improvement.
</li><li>Possesses the ability and skills to resolve conflicts patiently and professionally.
</li><li>Quickly handles and resolves guest complaints when necessary during assigned shift.
</li><li>Assists with documenting employee attendance and punctuality records.
</li><li>Ensures cash handling procedures are adhered to and enforced during shift.
</li><li>Communicates and ensures restaurant team members abide by and adheres to company injury illness prevention safety program.
</li><li>Under the guidance of direct supervisor and People Operations, administers progressive discipline policy.</li></ul></div>

ASST General Manager - NOW HIRING!

Foundever

<div></div><div><div><div><div><div><b>Job Description:
</b><div><div><div><div><div><div><b>Job Summary:</b></div>
<div>
Your role will be crucial in fostering a culture of continuous learning and development, ensuring our agents are equipped with the knowledge and skills to excel in their roles.</div>
<div>
Leads all operational training initiatives for the assigned programs/ accounts, ensuring KPI performance, enhanced learning curves and financial proficiency through operational goals attainment and attrition control via successful onboarding processes.</div>
<div>
Supervises, leads and develops the assigned team of Trainers, in a way that ensures the mentioned items are achieved while complying with <b>Foundever </b>operational and quality standards.</div></div><br>
</div>
</div></div></div><div></div><div><div><div><div><div><div><div>Primary Job Responsibilities</div></div></div><br>
<div>
<div></div><div><b>Responsibilities:</b></div>
<ul>
<li>Develop and implement training plans that support all aspects of customer care center operations.</li>
<li>Oversee training staff, ensuring they execute training plans according to both Foundever and Client guidelines. Assist in the creation of operational training programs as needed.</li>
<li>Cultivate and maintain collaborative relationships with Operations to guarantee commitment to training programs.</li>
<li>Identify needs and advise the management team on strategies to synergize operations and training resources for goal accomplishment.</li>
<li>Set benchmarks for coaching and facilitation to maintain consistent standards in delivery and content.</li>
<li>Formulate evaluation processes for all training staff and implement these processes consistently and fairly.</li>
<li>Lead the hiring process for all Learning Specialists assigned to specific programs.</li>
<li>Provide guidance and support to Learning Specialists through establishing timelines, setting goals, and facilitating ongoing coaching sessions. Foster instructional design and facilitation skills.</li>
<li>Oversee the &quot;Train the Trainer&quot; processes, assess their effectiveness, make recommendations, and supervise implementation. Collaborate with Foundever and the Client stakeholders to ensure the achievement of these objectives.</li>
<li>Design and implement tests to gauge the effectiveness of training programs and tools. Present findings to operational leaders and recommend strategies for implementation and continuous improvement.</li>
<li>Create and enforce tracking processes. Collaborate with the Learning Specialist to collect and analyze quantitative training data. Generate training reports as necessary.</li>
<li>Collaborate with operational leaders to determine training hours and staffing needs for Customer Service Representatives (CSRs).</li>
<li>Assume the role of Supervisor to Learning Specialists, overseeing daily activities.</li>
<li>Maintain comprehensive knowledge of all service tasks and programs, as well as system and telecommunication capabilities related to the assigned programs.</li>
<li>Produce statistics on training and operational performance. Create reports integrating statistical analysis, and plan before and after actions.</li></ul><br>
<div></div>
<div><b>
Experience:</b></div>
<ul>
<li>At least 3 years of experience in training or development roles is required. Prior experience in other roles within the BPO industry.</li>
<li>Proven management experience.</li>
<li>US experince / time zone flexability is a must</li>
</ul>
<div><b>Skills Required:</b></div>
<ul>
<li>Should possess an in-depth understanding of the BPO industry and its key stakeholders.</li>
<li>Excellent verbal and written communication in English (C1)</li>
<li>Must have superior presentation skills for both group and individual settings.</li>
<li>Should be proficient in creating instructional materials.</li>
<li>Exceptional interpersonal and communication skills are required.</li>
<li>Strong leadership skills are necessary, including the ability to effectively manage groups of leaders.</li>
<li>Should possess superior problem-solving skills and demonstrate creativity in resolution.</li>
<li>Ability to adapt to changes in the work environment, including organizational and cultural shifts, is a must.</li>
<li>Must demonstrate strong teamwork skills.</li>
<li>Proficiency in MS Office software packages (Word, Excel, PowerPoint) is required.</li>
</ul></div></div></div></div></div><div><div><div><div>About Us</div>
</div><div><div>
A global customer experience leader, redefining the way brands speak with their customers.</div>
</div></div><div><div><div>
Job Summary</div>
</div><div><div><b>
Job Summary:</b></div><br>
<div></div>
<div>Your role will be crucial in fostering a culture of continuous learning and development, ensuring our agents are equipped with the knowledge and skills to excel in their roles.</div>
<div>Leads all operational training initiatives for the assigned programs/ accounts, ensuring KPI performance, enhanced learning curves and financial proficiency through operational goals attainment and attrition control via successful onboarding processes.</div>
<div>Supervises, leads and develops the assigned team of Trainers, in a way that ensures the mentioned items are achieved while complying with <b>Foundever </b>operational and quality standards.</div>
</div></div><div><div><div>
Primary Job Responsibilities</div></div><div></div><div><br>
<div><b>Responsibilities:</b></div>
<ul><li>Develop and implement training plans that support all aspects of customer care center operations.</li>
<li>Oversee training staff, ensuring they execute training plans according to both Foundever and Client guidelines. Assist in the creation of operational training programs as needed.</li>
<li>Cultivate and maintain collaborative relationships with Operations to guarantee commitment to training programs.</li>
<li>Identify needs and advise the management team on strategies to synergize operations and training resources for goal accomplishment.</li>
<li>Set benchmarks for coaching and facilitation to maintain consistent standards in delivery and content.</li>
<li>Formulate evaluation processes for all training staff and implement these processes consistently and fairly.</li>
<li>Lead the hiring process for all Learning Specialists assigned to specific programs.</li>
<li>Provide guidance and support to Learning Specialists through establishing timelines, setting goals, and facilitating ongoing coaching sessions. Foster instructional design and facilitation skills.</li>
<li>Oversee the &quot;Train the Trainer&quot; processes, assess their effectiveness, make recommendations, and supervise implementation. Collaborate with Foundever and the Client stakeholders to ensure the achievement of these objectives.</li>
<li>Design and implement tests to gauge the effectiveness of training programs and tools. Present findings to operational leaders and recommend strategies for implementation and continuous improvement.</li>
<li>Create and enforce tracking processes. Collaborate with the Learning Specialist to collect and analyze quantitative training data. Generate training reports as necessary.</li>
<li>Collaborate with operational leaders to determine training hours and staffing needs for Customer Service Representatives (CSRs).</li>
<li>Assume the role of Supervisor to Learning Specialists, overseeing daily activities.</li>
<li>Maintain comprehensive knowledge of all service tasks and programs, as well as system and telecommunication capabilities related to the assigned programs.</li>
<li>Produce statistics on training and operational performance. Create reports integrating statistical analysis, and plan before and after actions.</li></ul><br>
<div>
</div><div><b>Experience:</b></div>
<ul><li>At least 3 years of experience in training or development roles is required. Prior experience in other roles within the BPO industry.</li>
<li>Proven management experience.</li>
</ul>
<div><b>Skills Required:</b></div>
<ul><li>Should possess an in-depth understanding of the BPO industry and its key stakeholders.</li>
<li>Excellent verbal and written communication in English (B2-C1)</li>
<li>Must have superior presentation skills for both group and individual settings.</li>
<li>Should be proficient in creating instructional materials.</li>
<li>Exceptional interpersonal and communication skills are required.</li>
<li>Strong leadership skills are necessary, including the ability to effectively manage groups of leaders.</li>
<li>Should possess superior problem-solving skills and demonstrate creativity in resolution.</li>
<li>Ability to adapt to changes in the work environment, including organizational and cultural shifts, is a must.</li>
<li>Must demonstrate strong teamwork skills.</li>
<li>Proficiency in MS Office software packages (Word, Excel, PowerPoint) is required.z</li></ul></div></div></div></div></div></div></div></div><div></div>

Training Lead

اورنچ مصر

<div><p>About the job Learning &amp; Development Supervisor</p>
<div><p><b>Purpose of the job</b></p><br>
<p></p>
<p></p><p>Deliver &amp; administer functional &amp; non-functional training courses. As well as design and develop all developmental activities for relevant accounts.</p>
<p></p>
<p></p><p><b>Duties and responsibilities</b></p>
<p></p>
<p></p><ul><li>Conduct training sessions as part of the functional training plan.</li><li>
Evaluate the new hires in the induction through different assessments and role plays.</li><li>
Ensure regular updates to the materials.</li><li>
Design and conduct training sessions according to new products/services offering, and promotions including its reflections on the customer interface systems.<br>
</li><li>
Conduct regular refreshment sessions to cover the gaps and areas of enhancement.</li><li>
Design and conduct training sessions for soft skills.</li><li>
Ensure standard quality checks of training delivery and administration as per the departments policies.</li><li>
Assist in the administration of training programs.</li><li>
Ensure consistent information and skill delivery in all training activities provided to employees.</li><li>
Keep training material updated with new product and services or any other related changes.</li><li>
Issue activities and progress reports to document work process.</li><li>
Revise all sources of information to ensure updated data collection and knowledge.<br>
</li><li>
Design &amp; Implement functional academies with their related structure &amp; content.</li><li>
Work on RFPs &amp; review suppliers proposals.</li><li>
Handle supplier relations &amp; related logistics.</li><li>
Develop all related forms &amp; communication templates; handle branding of materials, logos and events when needed. Communicate and interface with interns/mentors and internal trainees.</li><li>
Handle all supplier related communications &amp; logistics as stationary, payment, pre &amp; post course actions.</li><li>
Maintain records and prepare statistical reports to evaluate performance of instructors and monitor progress of trainees.</li><li>
Track the training budget versus expenses for the concerned departments.</li><li>
Develop channels to stay connected with employees and assess potential needs.</li></ul>
<p></p>
<p></p><p><b>Job specification</b></p>
<p></p>
<p></p><p><b>Education</b></p>
<p></p>
<p></p><ul><li>Bachelors degree in Telecom /communications engineering or Business Informatics</li><li>
Certificate/Diploma in HR or training is preferred; or previous Training.</li></ul>
<p></p>
<p></p><p><b>Experience</b></p>
<p></p>
<p></p><ul><li>Minimum 5 years of experience, 3 of which in a similar field in a corporate environment.</li><li>
Good knowledge of training providers in Egypt and the Middle East.</li><li>
Good knowledge of learning &amp; Development tools and processes</li><li>
Strong knowledge of all technical operations within a telecom operator (Mobile Networks, GSM,LTE, VoIP,IT)</li></ul>
<p></p>
<p></p><p><b>Skills and abilities</b></p>
<p></p>
<p></p><ul><li>Fluent English both spoken and written.</li><li>
Excellent computer working skills.</li><li>
Good internet searching and presentation skills.</li><li>
Flexible and able to learn and apply new knowledge.</li><li>
Result oriented with an ability to meet tight deadlines.</li><li>
Very strong communication skills and able to work within a team.</li><li>
Planning and organizing skills.</li><li>
Customer and quality oriented.</li><li>
Creative thinking and analytical skills.</li></ul></div></div>

Learning & Development Supervisor

CVS Health

<div><p>At CVS Health, we&rsquo;re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.</p><p></p><p>
As the nation&rsquo;s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues &ndash; caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.</p><p></p><p>
POSITION SUMMARY:</p><p>
CVS Health is on a mission to transform healthcare. We are making it simpler to connect our patients, members, and customers to the services and solutions they need. At the heart of this strategy lies the critical role our CVS Health Enterprise Learning, Development and Performance teams play to train our company&rsquo;s highest volume roles.</p><p>
The Field Training Coordinator is a critical team member within the CVS Health Enterprise, Learning, Development and Performance &ndash; Center of Excellence (ELD&amp;P) within the Human Resources department and reports to the Field Training Supervisor. Field Training Coordinator will manage colleagues through their LearnRx training program by coordinating activities with colleagues, managers, and coaches. FTC&rsquo;s build and manage relationships with key stakeholders, leveraging data to continually evaluate the learner experience to measure training effectiveness and colleague performance.</p><p>
The ideal candidate has a relentless passion to drive innovative, engaging and measurable training experiences that improves colleague sentiment and business outcomes.</p><p></p><p>
Role Responsibilities:</p><ul><li>Conduct virtual &amp; live classroom training for select programs as needed &ndash; NCO,TTC and ASHP</li><li>Manages trainees through the LearnRx training program to ensure completion within the expected timeline</li><li>Monitor, assess and manage the engagement and overall execution progress to identify opportunities and provide mitigation plans as necessary</li><li>Monitor and conduct key assessments during the training process, reviews results with the PM, and provides mitigation plans when necessary</li><li>Schedule new hires in the SDS as defined within the training program's structure</li><li>Identifies eligible colleagues at SDS locations, assigns and facilitates the required training for them to become coaches</li><li>Assess Skill Development Store coaching environments and escalates gaps to field leaders for mitigation</li><li>Monitor dashboard daily to identify and address opportunities that may impact the experience or execution of the program</li><li>Monitors curriculum progress, partners with store team/district leader (DL) when needed for root cause analysis to ensure colleague graduation from the LRx program</li><li>Build and manage relationships with Field RX Management, Pharmacy Managers, peers and Field Training Supervisors.</li><li>Establish regular communication touchpoints with field leaders to provide update on trainee progress and propose mitigation plans when necessary</li><li>Leads monthly &quot;State of the District&quot; Meeting with RX DLs to provide training updates</li><li>Travel within their market weekly to complete training activities, manage the quality of each SDS, and develop coaches when needed</li><li>Escalates all training concerns weekly to DL for follow-up, partnering with FTS/HRBP when necessary</li></ul><p></p><p>
Required Skills &amp; Minimum Qualifications:</p><ul><li>1+ years&rsquo; experience in a customer service, training delivery or relevant work experience</li><li>Nationally Certified Technician (CPhT via PTCB or ExCPT) or commits to becoming nationally certified within 6 months of hire</li><li>Licensed/Registered Technician within the state of hire</li></ul><p></p><p>
Preferred Qualifications:</p><ul><li>Training Certificate or Licenses</li></ul><p></p><p>
Education:</p><ul><li>Highschool diploma or equivalent required</li></ul><p></p><p>
PRIMARY DUTIES AND RESPONSIBILITIES:</p><p></p><p>
Responsibilities % Time*</p><p>
Program Oversight and Management 60%</p><p>
Program Logistics 25%</p><p>
Stakeholder Management 10%</p><p>
Delivery 5%</p><p></p><p><b>
Anticipated Weekly Hours</b></p>
40<p></p><p><b>
Time Type</b></p>
Full time<p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$18.50 - $38.82<p></p><p>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:</p><ul><li><p><b>
Affordable medical plan options,</b> a <b>401(k) plan </b>(including matching company contributions), and an <b>employee stock purchase plan</b>.</p></li><li><p><b>
No-cost programs for all colleagues </b>including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</p></li><li><p><b>
Benefit solutions that address the different needs and preferences of our colleagues</b> including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</p></li></ul><p></p><p>
For more information, visit https://jobs.cvshealth.com/us/en/benefits</p><p></p>
We anticipate the application window for this opening will close on: 01/02/2026<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Field Training Coordinator (FTC)- Region 11 Annapolis

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