transfer agent

Confidential

Job DescriptionWe are looking for reliable people to join our payment team to process payments on our platform. This is an online commission-based job. As an Agent Partner, you will act as a payment agent. You will receive requests to top up users’ balances. You will receive brief training and clear guidelines to ensure smooth, secure, and accurate transactions. Key responsibilities:·      Assist customers with deposit and withdrawal transactions.·      Follow standard procedures with accuracy and confidentiality.·      Provide a welcoming and professional customer experience Qualifications·      Individuals with good communication skills·      Responsible, detail-oriented, and trustworthy·      Previous experience in finance or customer service is an advantage, but it is not required as we provide you with training and a supportive work environment.·   Any nationality can apply. What we are offering Flexible work &amp; Unlimited profits (the more you work, the more you earn)

Bank Transfer Agent

Anchor Line Insurance

<div><h2 class="jobSectionHeader">Job Overview</h2><div>
High Volume Outbound Dialer &ndash; Auto Insurance Live Transfers 
Remote | Hourly + Transfer Bonuses 
We are hiring experienced outbound telemarketers to generate live transfers for auto insurance quotes. 
This is a high-volume dialing role using a predictive dialer. Top agents on our team consistently complete 500+ calls per day. 
If you are someone who thrives in a fast-paced call environment and knows how to move quickly through a script, we want to talk to you. 
What You'll Do<ul><li> 
Make 500+ outbound calls per day using our dialer system</li><li>Speak with drivers about reviewing their auto insurance rates</li><li>Follow a short script to confirm eligibility</li><li>Warm transfer qualified prospects to a licensed insurance agent</li><li>Maintain professionalism and positive energy throughout the day</li></ul> 
Your job is simple:
Find interested drivers and transfer them to the licensed agent. 
What We Look For 
Successful agents in this role are:<ul><li> 
Comfortable making high-volume outbound calls</li><li>Energetic and confident on the phone</li><li>Able to move quickly through conversations</li><li>Skilled at keeping prospects engaged long enough for the transfer</li><li>Consistent and reliable</li></ul> 
Experience in live transfer campaigns is strongly preferred. 
Examples include experience in:<ul><li> 
Auto insurance</li><li>Medicare</li><li>Solar</li><li>Debt relief</li><li>Final expense</li></ul> 
Pay Structure<ul><li> 
Hourly base pay</li><li>Bonus for every qualified transfer</li><li>Additional incentives for high daily transfer volume</li></ul> 
Top dialers consistently earn significantly above base pay. 
Requirements<ul><li> 
Reliable high-speed internet</li><li>Quiet work environment</li><li>USB headset</li><li>Ability to work in a high-volume predictive dialer environment</li></ul> 
Preferred experience:<ul><li> 
Telemarketing</li><li>Call centers</li><li>Insurance lead generation</li><li>Live transfer campaigns</li></ul> 
Schedule 
Multiple shifts available. 
How to Apply 
Please include:<ul><li> 
Your resume</li><li>A brief description of your outbound dialing experience</li></ul> 
Applicants with live transfer campaign experience will be prioritized. 
Important 
This is a fast-paced dialing role. If you enjoy talking to people and working in a high-energy environment, this can be a great opportunity.</div>
<h2 class="jobSectionHeader">Benefits</h2><div>
Work from Home 
Mon-Fri Schedule 
Hands on Training 
</div><h2 class="jobSectionHeader">
Requirements</h2><div>
High Volume Outbound Dialer &ndash; Auto Insurance Live Transfers 
Remote | Hourly + Transfer Bonuses 
We are hiring experienced outbound telemarketers to generate live transfers for auto insurance quotes. 
This is a high-volume dialing role using a predictive dialer. Top agents on our team consistently complete 500+ calls per day. 
If you are someone who thrives in a fast-paced call environment and knows how to move quickly through a script, we want to talk to you. 
What You'll Do<ul><li> 
Make 500+ outbound calls per day using our dialer system</li><li>Speak with drivers about reviewing their auto insurance rates</li><li>Follow a short script to confirm eligibility</li><li>Warm transfer qualified prospects to a licensed insurance agent</li><li>Maintain professionalism and positive energy throughout the day</li></ul> 
Your job is simple:
Find interested drivers and transfer them to the licensed agent. 
What We Look For 
Successful agents in this role are:<ul><li> 
Comfortable making high-volume outbound calls</li><li>Energetic and confident on the phone</li><li>Able to move quickly through conversations</li><li>Skilled at keeping prospects engaged long enough for the transfer</li><li>Consistent and reliable</li></ul> 
Experience in live transfer campaigns is strongly preferred. 
Examples include experience in:<ul><li> 
Auto insurance</li><li>Medicare</li><li>Solar</li><li>Debt relief</li><li>Final expense</li></ul> 
Pay Structure<ul><li> 
Hourly base pay</li><li>Bonus for every qualified transfer</li><li>Additional incentives for high daily transfer volume</li></ul> 
Top dialers consistently earn significantly above base pay. 
Requirements<ul><li> 
Reliable high-speed internet</li><li>Quiet work environment</li><li>USB headset</li><li>Ability to work in a high-volume predictive dialer environment</li></ul> 
Preferred experience:<ul><li> 
Telemarketing</li><li>Call centers</li><li>Insurance lead generation</li><li>Live transfer campaigns</li></ul> 
Schedule 
Multiple shifts available. 
How to Apply 
Please include:<ul><li> 
Your resume</li><li>A brief description of your outbound dialing experience</li></ul> 
Applicants with live transfer campaign experience will be prioritized. 
Important 
This is a fast-paced dialing role. If you enjoy talking to people and working in a high-energy environment, this can be a great opportunity.</div>
<h2 class="jobSectionHeader">Responsibilities</h2><div>
High Volume Outbound Dialer &ndash; Auto Insurance Live Transfers 
Remote | Hourly + Transfer Bonuses 
We are hiring experienced outbound telemarketers to generate live transfers for auto insurance quotes. 
This is a high-volume dialing role using a predictive dialer. Top agents on our team consistently complete 500+ calls per day. 
If you are someone who thrives in a fast-paced call environment and knows how to move quickly through a script, we want to talk to you. 
What You'll Do<ul><li> 
Make 500+ outbound calls per day using our dialer system</li><li>Speak with drivers about reviewing their auto insurance rates</li><li>Follow a short script to confirm eligibility</li><li>Warm transfer qualified prospects to a licensed insurance agent</li><li>Maintain professionalism and positive energy throughout the day</li></ul> 
Your job is simple:
Find interested drivers and transfer them to the licensed agent. 
What We Look For 
Successful agents in this role are:<ul><li> 
Comfortable making high-volume outbound calls</li><li>Energetic and confident on the phone</li><li>Able to move quickly through conversations</li><li>Skilled at keeping prospects engaged long enough for the transfer</li><li>Consistent and reliable</li></ul> 
Experience in live transfer campaigns is strongly preferred. 
Examples include experience in:<ul><li> 
Auto insurance</li><li>Medicare</li><li>Solar</li><li>Debt relief</li><li>Final expense</li></ul> 
Pay Structure<ul><li> 
Hourly base pay</li><li>Bonus for every qualified transfer</li><li>Additional incentives for high daily transfer volume</li></ul> 
Top dialers consistently earn significantly above base pay. 
Requirements<ul><li> 
Reliable high-speed internet</li><li>Quiet work environment</li><li>USB headset</li><li>Ability to work in a high-volume predictive dialer environment</li></ul> 
Preferred experience:<ul><li> 
Telemarketing</li><li>Call centers</li><li>Insurance lead generation</li><li>Live transfer campaigns</li></ul> 
Schedule 
Multiple shifts available. 
How to Apply 
Please include:<ul><li> 
Your resume</li><li>A brief description of your outbound dialing experience</li></ul> 
Applicants with live transfer campaign experience will be prioritized. 
Important 
This is a fast-paced dialing role. If you enjoy talking to people and working in a high-energy environment, this can be a great opportunity.</div><h2 class="jobSectionHeader">
About Us</h2><div>
At Anchor Line Insurance, we redefine protection within the insurance industry by delivering innovative and tailored solutions for our clients. Our mission is to safeguard what matters most through exceptional service and expert guidance. With a dynamic and energetic culture, we empower our team to excel and transform challenges into opportunities. Join us in fostering trust and reliability, as we navigate the ever-changing landscape of insurance together. Your next career step starts here&mdash;anchor your future with us!</div></div>

Outbound Telemarketing

Apex Group Ltd

<div>
 The Apex Group was established in Bermuda in 2003 and is now one of the world&rsquo;s largest fund administration and middle office solutions providers.
 
 
 Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.
 
 
 That&rsquo;s why, at Apex Group, we will do more than simply &lsquo;empower&rsquo; you. We will work to supercharge your unique skills and experience.
 
 
 Take the lead and we&rsquo;ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
 
 
 For our business, for clients, and for you
 
 
 
 Transfer Agency - AVP
 
 
 
 Role Location: Bahrain/Manama
 
 
 Department: Operations, Transfer Agency
 
 
 Employment Type: Full Time
 
 
 
 About Apex
 
 
 
 The Apex Group was established in Bermuda in 2003 and is now one of the world&rsquo;s largest fund administration and middle office solutions providers.
 
 
 Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.
 
 
 That&rsquo;s why, at Apex Group, we will do more than simply &lsquo;empower&rsquo; you. We will work to supercharge your unique skills and experience.
 
 
 Take the lead and we&rsquo;ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
 
 
 For our business, for clients, and for you
 
 
 
 Our Services: Investor Due Diligence
 
 
 
 <ul>
 <li>
 AML screening to ensure investor compliance with money laundering
 </li>
 <li>
 All Investor Types Considered (individual, nominee, entities, trusts, partnerships etc.|)
 </li>
 <li>
 Collection and Identification of Beneficial Owners and Shareholders
 </li>
 <li>
 Upfront and ongoing screening of investor and associated parties (UBOs, directors, trustees etc.)
 </li>
 <li>
 PEP identification and Reporting Registration and Static Data:
 </li>
 <li>
 Maintain Investor Registers, including all static data such as address, emails, PEP, investor risk classification and tracking of KYC renewal date under Continuous Monitoring Program.
 </li>
 <li>
 Distribute Investor Communications/ mailings via manual email, portal or system generated Dealing &amp; Cash:
 </li>
 <li>
 Receive and Process Subscriptions, Redemptions, Transfers, and Switches
 </li>
 <li>
 Approve bank information for wires
 </li>
 <li>
 Match money received to money in the bank
 
 
 </li>
 </ul>
 
 Reconciliations:
 
 
 
 <ul>
 <li>
 Reconcile money movements related to subscriptions, redemptions, switches and distribution
 </li>
 <li>
 Investigate reconciliation breaks
 </li>
 <li>
 Chase for missing monies related to partial or unsettled payments
 </li>
 <li>
 Ensure custodians/ distributors are all reconciled by the end of each month
 
 
 </li>
 </ul>
 
 Reporting:
 
 
 
 <ul>
 <li>
 Client Reporting via e-mail or system generated or Portal (PFS Paxus, Apex Connect, E-front, Investment Caf&eacute;)
 </li>
 <li>
 Fund Manager reporting: missing docs, AML status of investors, estimated/confirmed cash flows
 </li>
 <li>
 Investor Reporting: NAV statements, Contract notes confirmation subscription/ redemption, Capital Calls, Dividend distribution notices or any other communication requested by Board of Directors/ Investment Managers
 </li>
 <li>
 Custodian/ distributor reporting: Fund settle CNs, access to accounts for ClearStream, Allfunds and more
 </li>
 <li>
 Family Office reporting: Updating FO investor accounts Tax, FATCA/CRS:
 </li>
 <li>
 Collection of relevant FATCA/CRS forms
 </li>
 <li>
 TIN and GIIN verification
 </li>
 <li>
 Job Description- Transfer Agency AVP
 </li>
 <li>
 Tax declaration collection
 </li>
 <li>
 Defining tax status of every investor in system apexgroup.com 3
 
 
 </li>
 </ul>
 
 Role Responsibilities
 
 
 
 <ul>
 <li>
 Working individually and as part of a team to cover an assigned set of funds as a knowledgeable and professional point of contact for fund investors, fund managers and internal teams regarding fund documentation, investor registries and AML/KYC processing.
 </li>
 <li>
 Possess good understanding and knowledge of AML/KYC laws and guidelines set out by appropriate MENA Regulators, CIMA and Apex AML Policies (If it&rsquo;s an internal hire) and adhere to these established policies, procedure and controls
 </li>
 <li>
 Knowledge of Bermuda and BVI AML/KYC laws will be an added advantage
 </li>
 <li>
 Should have knowledge of the all the Transfer Agency functions including AML/KYC and investor onboarding, Share Registry Dealings, Metrosoft screening, Payments, FATCA/CRS filings etc.
 </li>
 <li>
 Should coordinate with the appropriate operations and CRM teams involved in order to ensure tasks are completed
 </li>
 <li>
 Possess a basic Understanding of Fund structures - share classes vs. series and understand the NAV per share so as to enable publishing the correct prices to various pricing vendors such as Bloomberg, Refinitiv, Morning Star etc.
 </li>
 <li>
 Basic understanding of accounting related to subscriptions, redemptions, distributions and ensure investor communications are released in line with procedures and deadlines are met
 </li>
 <li>
 Establish a good relationship with FA teams and establish the workflow/procedures to ensure the FA team is updated at all times in relation to any TA activity to be included in the NAV
 </li>
 <li>
 Responsible for Fund audits in relation to any TA related PBC requirements
 </li>
 <li>
 Have a good command on the English language and possess good written and communication skills. Understanding of Arabic (written and speaking) will be an added advantage.
 </li>
 <li>
 Possess good email etiquettes as the candidate will be communicating with the investors and clients
 </li>
 <li>
 Confident in communicating with investors and handle any situations that arise in line with Apex&rsquo;s policies
 </li>
 <li>
 Should be able to read and understand and provide comments on the TA related aspects in a Funds PPM including coordinating with the Corporate Secretary for any waivers, Board Resolutions required in relation to any TA activity.
 </li>
 <li>
 Maintain knowledge of assigned funds, fund timelines, deal documentation and related processes.
 </li>
 <li>
 Understand workflows and organize responsibilities and priorities to meet and manage deadlines with exceptional attention to detail and follow through.
 </li>
 <li>
 Participate in special projects as assigned, including automation efforts, enhanced controls, system testing and client research.
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 Overall, 5-7 years of experience with a minimum of 3 years&rsquo; experience in Transfer Agency role
 
 
 Minimum of 2 years of experience at team leader/managerial role (for AVP role)
 
 
 
 What you will get in return:
 
 
 
 A high level of visibility within a large organisation on an upwards trajectory
 
 
 The ability to define a function of the Apex Business in State of Qatar
 
 
 Be part of a dynamic and fast-paced team that makes a genuine impact on revenue and sales pipeline.
 
 
 Opportunity to work with a diverse, agile and global product line.
 
 
 The opportunity to innovate, improve process and really make a difference.
 
 
 Additional information:
 
 
 We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made based on skills, qualifications and experiences.
 
 
 We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.
 
 
 For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/
 
 
 
 Disclaimer:
 
 Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
 
 
 Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
</div>

Transfer Agency - AVP

Openkyber

<div>Job Title: ServiceNow Virtual Agent &amp; ITSM Integration Specialist
Location: Remote
Duration: Contract
Core Platform Responsibilities (ServiceNow 6 Mandatory)
<ul><li>Design and build Virtual Agent conversational flows using card based UI, conditional logic, and guided actions</li>
<li>Configure and manage ITSM workflows for Incident, Request, Universal Request, and SLA lifecycle handling</li>
<li>Implement SLA logic, triggers, and state transitions for chatbot initiated and agent assisted flows</li>
<li>Develop policy aware self service actions aligned with entitlement, approval, and compliance rules</li>
<li>Build backend automation using Flow Designer and Integration Hub</li>
<li>Develop custom logic using Glide API (JavaScript)</li>
<li>Ensure PII masking, audit logging, and enterprise compliance standards are met</li>
<li>Integrate ServiceNow Virtual Agent with external systems and internal platforms</li>
</ul>Extended Integration Responsibilities AI &amp; Knowledge Integration (Added Skill Set)
<ul><li>Implement AI based knowledge retrieval for &quot;How to&quot; and troubleshooting use cases</li>
<li>Configure intent detection and classification using ServiceNow Predictive Intelligence</li>
<li>Integrate external NLP services (AWS Comprehend, Azure Cognitive Services, OpenAI APIs) via REST APIs</li>
<li>Connect enterprise knowledge bases to chatbot flows for contextual responses</li>
<li>Ensure content safety, governance, and policy compliance for AI driven responses</li>
</ul>Microsoft Ecosystem Integration (Added Skill Set)
<ul><li>Enable Microsoft Teams chat actions and Outlook meeting scheduling via deep links</li>
<li>Implement and secure Microsoft 365 authentication for ServiceNow initiated actions</li>
<li>Validate integration approvals and security requirements</li>
<li>Design solutions with readiness for future Microsoft Graph API enhancements</li>
</ul>Human Handover &amp; Escalation (Added Skill Set)
<ul><li>Implement warm transfer from ServiceNow Virtual Agent to Hercules with contextual payload</li>
<li>Ensure conversation transcript, ticket state, and SLA continuity during handover</li>
<li>Validate agent tooling to support seamless continuation of user journeys</li>
<li>Partner with AMCC and Service Desk teams for escalation design and testing</li>
</ul>Technical Skills &amp; Technologies Mandatory
<ul><li>ServiceNow Virtual Agent Designer</li>
<li>ServiceNow ITSM (Incident, Request, SLA)</li>
<li>Flow Designer &amp; Integration Hub</li>
<li>Glide API (JavaScript)</li>
<li>REST API development</li>
</ul>Additional / Supporting
<ul><li>ServiceNow Predictive Intelligence</li>
<li>JavaScript &amp; Node.js</li>
<li>Python</li>
<li>RESTful APIs &amp; OAuth authentication</li>
<li>AWS fundamentals</li>
<li>ServiceNow DevOps &amp; CI/CD basics</li>
</ul>Core Competencies
<ul><li>Conversational design and chatbot lifecycle management</li>
<li>Secure API development and integration</li>
<li>SLA driven automation and state management</li>
<li>Testing, debugging, and optimization of chatbot and workflow solutions</li>
<li>Collaboration with platform, product, and support teams</li>
</ul>Preferred Experience
<ul><li>Enterprise Service Desk automation and digital workplace initiatives</li>
<li>Virtual Agent containment and deflection optimization</li>
<li>Regulated or compliance driven environments</li>
<li>Multi platform integrations (ServiceNow, Microsoft 365, AWS, internal tools)</li>
</ul>For applications and inquiries, contact: hirings@openkyber.com</div>

OpenAM

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div>Adobe SME &ndash; Technical Voice Support</div>
<div>
3 Must‑Have Competencies</div>
<div>
<ul><li>Deep Adobe Product Expertise &ndash; Strong functional knowledge of Adobe products with ability to handle &ldquo;how‑to&rdquo; and advanced technical queries. 3-4 products minimum</li></ul>
<ul><li>Knowledge Transfer &amp; Enablement &ndash; Capability to coach agents, conduct refreshers, and translate product knowledge into simple agent‑friendly guidance.</li></ul>
<ul><li>B1/B2‑Level Voice Communication - Able to clearly explain technical concepts and &ldquo;how‑to&rdquo; steps to global customers with confidence and structure.</li></ul>
</div>
<div> Good to have Competencies</div>
<div>
<ul><li>Training / TTT Exposure &ndash; Experience taking KT or Train‑the‑Trainer sessions from clients.</li></ul>
<ul><li>Training &amp; Knowledge Sharing Experience &ndash; Prior experience conducting trainings, refreshers, KT sessions, or agent coaching is a strong advantage.</li></ul></div> 
<div></div>
<div>
 Adobe Team Leader &ndash; Technical Voice Support</div>
<div>
3 Must‑Have Competencies</div>
<div>
<ul><li>Minimum 1 Year Leadership Experience in International Technical Support (Voice &amp; Chat) &ndash; At least 1 year of experience handling or leading international technical support teams across voice and chat channels, supporting global customers.</li></ul>
<ul><li>KPI &amp; Performance Management &ndash; Strong command over operational metrics (FCR, QA, CSAT, productivity, shrinkage) with corrective action planning.</li></ul>
<ul><li>Sales &amp; Revenue Mindset &ndash; Ability to drive cross‑sell/upsell conversations within a technical support environment.</li></ul>
<ul><li>B1/B2‑Level Voice Communication - Clear, confident, and structured communication with good grammar and pronunciation, able to handle customer escalations, agent coaching, and client discussions effectively.</li></ul>
</div></div></div></div><div><div><div>Location</div>
<div>Hyderabad</div>
</div><div><div>Job Function</div>
<div>BUSINESS PROCESS SERVICES</div>
</div><div><div>Role</div>
<div>Executive</div>
</div><div><div>Job Id</div>
<div>403502</div>
</div><div><div>Desired Skills</div>
<div>Voice SME</div>
</div></div>Desired Candidate Profile
<div><div>Qualifications : BACHELOR OF COMMERCE</div></div></div><div></div>

SME/TL

Korean Air

<div>
 
 Korean Air, established in 1969, is South Korea's largest airline and a leading global carrier. Renowned for its excellence in flight services, commitment to safety, and innovation, Korean Air continues to advance the aviation industry while promoting Korean culture and hospitality worldwide.
 
 
 Korean Air is seeking motivated and talented individuals to fill the full-time contract position of Passenger Traffic Agent in our Seattle&ndash;Tacoma International Airport office.
 
 
 
 
 
 1. About the Job
 
 <ul>
 <li>
 
 Position:
 
 &nbsp;Passenger Traffic Agent
 </li>
 <li>
 
 Location:
 
 &nbsp;Seattle&ndash;Tacoma International Airport
 </li>
 <li>
 
 Job Type:
 
 &nbsp;Full-Time, Contract
 </li>
 </ul>
 
 
 
 
 2. Job Description/Responsibilities
 
 <ul>
 <li>
 Provide top quality customer service to passengers at Seattle&ndash;Tacoma International Airport
 </li>
 <li>
 Perform arrival duties such as supervising the transfer of baggage, translating Customs and Border Protection interviews, supervising the cleaning of the aircraft, escorting passengers with special needs, etc.
 </li>
 <li>
 Perform departure duties such as check-in, ticketing, reservations, gate services, overseeing baggage assortment and loading, ramp service, weights and balances (load) control, etc.
 </li>
 <li>
 Comply with all federal, state, and airport authority security requirements and Korean Air&rsquo;s policies.
 </li>
 <li>
 Handle any necessary report generation and any general administration tasks.
 </li>
 <li>
 Perform all other duties assigned or delegated by managers.
 </li>
 </ul>
 
 
 
 
 3. Requirements and Preferred Qualifications
 
 <ul>
 <li>
 Must be legally authorized to work in the U.S. without sponsorship
 </li>
 <li>
 Must be able to work on days, evenings, weekends and holidays
 </li>
 <li>
 Previous airline customer service experience welcomed and preferred
 </li>
 </ul>
 
 
 
 
 4. Benefits
 
 <ul>
 <li>
 Discounted airline tickets
 </li>
 <li>
 Medical, dental, and vision insurance
 </li>
 <li>
 401k (After 1 year of hire)
 </li>
 <li>
 Flexible Spending Account
 </li>
 <li>
 Paid Vacation and holidays
 </li>
 </ul>
 
 
 
 
 5. Other
 
 <ul>
 <li>
 Only qualified applicants will be contacted
 </li>
 </ul>
 
 
 
</div>

Passenger Traffic Agent

Air General

<div>Air General, a third-generation, family-owned, national cargo handling company, is seeking a full-time Office &quot;Acceptance&quot; Agent at our Orlando International Airport (MCO) location.

The Office &ldquo;Acceptance&rdquo; Agent will be primarily responsible for delivering exceptional customer service and ensuring strict compliance with safety and security protocols with cargo handling. Core responsibilities encompass documentation, precise data entry, and fostering effective communication with external customer service, as well as responsible for retrieving import and delivering export documents to and from aircraft, ensuring compliance with DOT, TSA, FAA, government, and air carrier regulations during the acceptance of cargo. The successful candidate should demonstrate the capability to work both independently and collaboratively within a team.

If you are interested in a career with an industry leader that promotes a diverse and inclusive culture, one where employees feel valued and respected, and are encouraged to contribute their unique perspectives, please consider joining us! 
 
Job responsibilities:
<ul>
<li>Comply with all FAA, Airport, TSA, CBP, USDA, and Air General safety and security procedures, and immediately report any discrepancies to a supervisor or manager.</li>
<li>Must handle phone calls professionally and courteously, and accept dangerous goods in accordance with FAA regulations and IATA DGR guidelines. Review and understand all documentation supporting a flight arrival/departure.</li>
<li>Releasing import international freight after reviewing CBP clearances and authorizations, collecting air freight charges, and preparing freight transfer manifests.</li>
<li>Monitor multiple email accounts and respond to customer inquiries.</li>
<li>Provide customers with information concerning the status of their shipments.</li>
<li>Reconcile Master and House air waybills, as applicable against ACE Customs systems.</li>
<li>Handle, prepare, and manifest export flights for multiple carriers/cities.</li>
<li>Data capture Export consignments.</li>
<li>Verify booking details and request corrections where applicable.</li>
<li>Prepare transfer manifests and notify accordingly for multiple carriers/cities.</li>
<li>Transmit Customs for numerous airlines.</li>
<li>Send arrival notices for international inbound shipments to multiple carriers/cities.</li>
<li>Work independently and with a team to solve problems.</li>
<li>Any additional requests by the station and department management teams.</li>
</ul>
Requirements:
<ul>
<li>High school diploma or GED required.</li>
<li>Must be able to obtain a valid airport SIDA badge.</li>
<li>Must be at least 18 years of age.</li>
<li>Must have a valid and unexpired US Driver&rsquo;s license.</li>
<li>Must be able to lift up to 70 lbs.</li>
<li>Candidates must possess some intermediate computer skills, particularly in Microsoft Office programs.</li>
<li>Must be able to clearly understand and communicate in English when performing essential job functions.</li>
<li>Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks, applicable Custom Security Seal, and post offer drug screens.</li>
<li>Be available to work varied shifts, including nights, weekends, and holidays.</li>
<li>Ability to handle stress in a fast-paced, high-noise environment, and meet deadlines.</li>
<li>Some travel may be required for airline specific training.</li>
</ul>
Schedule: 1130 am - 8:00 pm (Monday-Friday) 

Benefits Offered:
<ul>
<li>Medical, Dental, Vision, STD, LTD, Health and Flexible Savings Accounts, etc.</li>
<li>Paid Time Off and Sick Time</li>
<li>Paid Parental Leave</li>
<li>401(k) Retirement Plan and Roth after 6 months, company match after 1 year</li>
<li>Life Insurance</li>
<li>Tuition Scholarship Program</li>
<li>Company Emergency Loan Program</li>
<li>Earned Wage Access - offered through Tapcheck</li>
<li>Tuition Reimbursement</li>
<li>Employee Assistance Program (EAP)</li>
</ul>
Air General is a third-generation, family-owned, US-based, nationwide Air Cargo and Ocean Cargo handling company, as well as a provider of Passenger and Traveler Services. Our customers are the world's major International and Domestic Airlines. Air General is dedicated to providing quality cargo handling and transportation logistics services in North America at major US Airports. If you'd like to learn more about Air General please visit the link and explore our videos!

https://www.airgeneral.com/ourstory</div>

Office "Acceptance" Agent - Air Cargo (MCO)

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