transformation manager

Salt

<div>
 <p>
  <strong>
   Customer Transformation Manager &ndash; Power &amp; Utilities
  </strong>
 </p>
 <p>
  <strong>
   Doha, Qatar
  </strong>
 </p>
 <p>
  <strong>
   Up to 25,000 QAR per month
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
  Are you passionate about helping organisations transform the way they engage with their customers
 </p>
 <p>
  <br/>
 </p>
 <p>
  ?
  <br/>
  My client are looking for an experience
  <strong>
   d Customer Transformation Manag
  </strong>
  er to join a leading consulting practice in Riyadh, working with some of the region's most prominent Power &amp; Utilities organisations. This is an exciting opportunity to drive large-scale customer transformation programmes, helping clients create customer-centric operating models, enhance service delivery, and leverage digital innovation to improve customer experience and business performanc
 </p>
 <p>
  e.The Opportuni
 </p>
 <p>
  <br/>
 </p>
 <p>
  ty
  <br/>
  As a Customer Transformation Manager, you will play a key role in shaping and delivering customer transformation strategies for major utilities organisations across the Middle East. Working closely with senior stakeholders, you will help organisations improve customer satisfaction, increase operational efficiency, and accelerate digital adoption through innovative customer-focused solutio
 </p>
 <p>
  <br/>
 </p>
 <p>
  ns.
  <br/>
  You will lead strategic transformation initiatives spanning customer experience, operating model design, digital channels, analytics, sustainability programmes, and customer engagem
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ent.
   <br/>
   Key Responsibil
  </strong>
 </p>
 <ul>
  <li>
   itiesDevelop and deliver customer transformation strategies and roadmaps aligned to business object
  </li>
  <li>
   ives.Design and implement customer operating models across contact centres, digital channels, and key account management funct
  </li>
  <li>
   ions.Lead customer journey mapping exercises and identify opportunities to improve customer experience and service deli
  </li>
  <li>
   very.Drive customer-centric transformation initiatives across business and technology t
  </li>
  <li>
   eams.Monitor and improve customer performance metrics including customer satisfaction, digital adoption, and cost-to-s
  </li>
  <li>
   erve.Build customer intelligence capabilities through segmentation, analytics, and customer insight progra
  </li>
  <li>
   mmes.Support the design and delivery of customer-focused sustainability initiatives, including energy efficiency and demand-side management progra
  </li>
  <li>
   mmes.Develop innovative customer use cases leveraging AMI and smart metering technologies, including consumption insights, usage alerts, billing transparency, and demand response progra
  </li>
  <li>
   mmes.Support business development activities, proposal development, and client relationship manage
  </li>
  <li>
   ment.Engage with senior client stakeholders and act as a trusted advisor throughout transformation progra
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   mmes.
   <br/>
   Requir
  </strong>
 </p>
 <ul>
  <li>
   ements10+ years of experience in customer transformation, customer experience, customer operations, or related discip
  </li>
  <li>
   lines.Strong experience within the Power &amp; Utilities s
  </li>
  <li>
   ector.Proven track record delivering large-scale customer transformation initia
  </li>
  <li>
   tives.Previous consulting experience within a Big 4 or leading management consulting
  </li>
  <li>
   firm.Experience designing customer operating models and customer journey transformation progr
  </li>
  <li>
   ammes.Strong understanding of customer analytics, segmentation, and customer intelligence capabil
  </li>
  <li>
   ities.Knowledge of digital customer channels, contact centre transformation, and customer service optimis
  </li>
  <li>
   ation.Familiarity with smart metering, AMI technologies, and customer-facing utility programmes is highly desi
  </li>
  <li>
   rable.Excellent stakeholder management and communication s
  </li>
  <li>
   kills.Demonstrated leadership experience managing teams and client engage
  </li>
 </ul>
 <p>
  ments.Why
 </p>
 <ul>
  <li>
   Apply?Work on some of the largest transformation programmes across the Middle
  </li>
  <li>
   East.Partner directly with senior executives and industry le
  </li>
  <li>
   aders.Drive innovation in customer experience, digital transformation, and sustainab
  </li>
  <li>
   ility.Join a globally recognised consulting organisation with exceptional career growth opportun
  </li>
  <li>
   ities.Be part of a collaborative and high-performing team shaping the future of the utilities s
  </li>
 </ul>
 <p>
  <br/>
 </p>
 ector.
</div>


Customer Transformation Manager

exceptional interior decoration

<p><b>Position:</b> AI &amp; Digital Transformation Manager</p><p><b>Position Overview</b></p><p>The <b>AI &amp; Digital Transformation Manager</b> will be responsible for identifying, implementing, managing, and training staff on Artificial Intelligence tools and digital solutions that improve efficiency, quality, productivity, and operational excellence across all departments of the company.</p><p>The role focuses on integrating AI technologies into daily business operations, project management processes, proposal development, design coordination, reporting systems, procurement workflows, and client communications.</p><p>The successful candidate will act as the company&rsquo;s internal AI expert and innovation leader, ensuring that technology delivers measurable business value.</p><p><b>Key Responsibilities</b></p><p><b>AI Strategy &amp; Implementation:</b></p><ul><li>Identify and evaluate emerging AI platforms and technologies.</li><li>Develop and implement the company&rsquo;s AI adoption roadmap.</li><li>Continuously research new AI tools relevant to construction, project management, hospitality, design, and consultancy sectors.</li><li>Ensure all implemented solutions align with company objectives and workflows.</li></ul><p><b>Business Process Automation</b></p><p><b>Implement AI-driven solutions for:</b></p><ul><li>Email drafting and communication.</li><li>Meeting minutes generation.</li><li>Action tracker creation.</li><li>Automated reminders and follow-ups.</li><li>Proposal generation.</li><li>Scope of work preparation.</li><li>Project reporting.</li><li>Risk register management.</li><li>Procurement tracking.</li><li>Submittal logs.</li><li>RFI management.</li><li>Document control.</li><li>Knowledge management systems.</li></ul><p><b>Construction &amp; Project Management Applications</b></p><p><b>Implement AI solutions that support:</b></p><ul><li>Bill of Quantities (BOQ) generation.</li><li>Quantity take-offs.</li><li>Cost estimation.</li><li>Value engineering exercises.</li><li>Procurement planning.</li><li>Construction reporting.</li><li>Project scheduling assistance.</li><li>Risk analysis.</li><li>Contract review.</li><li>Tender evaluations.</li></ul><p><b>Design &amp; Creative Applications</b></p><p><b>Implement AI solutions for:</b></p><ul><li>Mood board creation.</li><li>Concept development.</li><li>Material selection support.</li><li>Design presentations.</li><li>Rendering assistance.</li><li>Image generation.</li><li>Visual storytelling.</li><li>Marketing content creation.</li></ul><p><b>Staff Training &amp; Change Management:</b></p><ul><li>Train all employees on approved AI tools.</li><li>Develop internal AI training manuals and SOPs.</li><li>Conduct workshops and awareness sessions.</li><li>Measure adoption rates and productivity improvements.</li><li>Provide ongoing technical support.</li></ul><p><b>Knowledge Management</b></p><p><b>Develop and maintain:</b></p><ul><li>Company AI knowledge base.</li><li>Prompt libraries.</li><li>Proposal templates.</li><li>Report templates.</li><li>Project execution templates.</li><li>Lessons learned databases.</li><li>AI-assisted SOP repositories.</li></ul><p><b>Performance Monitoring:</b></p><ul><li>Track ROI of AI initiatives.</li><li>Measure productivity gains.</li><li>Identify areas for further automation.</li><li>Produce monthly AI performance reports.</li></ul><p><b>Key AI Platforms (Expected Experience)</b></p><p><b>Productivity:</b></p><ul><li>ChatGPT</li><li>Microsoft Copilot</li><li>Gemini</li><li>Claude</li><li>Notion AI</li></ul><p><b>Automation:</b></p><ul><li>Zapier</li><li>Make.com</li><li>n8n</li><li>Power Automate</li><li>Design:</li><li>Midjourney</li><li>DALL-E</li><li>Adobe Firefly</li><li>Canva AI</li></ul><p><b>Construction &amp; Project Management:</b></p><ul><li>Autodesk Construction Cloud</li><li>Procore</li><li>Bluebeam</li><li>PlanSwift</li><li>Togal.AI</li><li>OpenSpace</li></ul><p><b>Data &amp; Reporting:</b></p><ul><li>Power BI</li><li>Looker Studio</li><li>Airtable</li><li>Excel AI</li><li>KPIs</li></ul><p><b>The employee will be evaluated based on:</b></p><ul><li>Number of AI solutions successfully implemented.</li><li>Reduction in administrative workload.</li><li>Improvement in proposal preparation time.</li><li>Reduction in report preparation time.</li><li>Staff adoption rate.</li><li>Productivity improvements achieved.</li><li>Cost savings generated.</li><li>Quality improvements across deliverables.</li></ul><p><b>Ideal Candidate Profile:</b></p><ul><li>Bachelor&rsquo;s Degree in Engineering, Information Technology, Computer Science, Business Technology, or related field.</li><li>Minimum 5 years of experience in AI implementation, digital transformation, automation, or business process optimization.</li><li>Experience within construction, consultancy, hospitality, architecture, or project management sectors is highly preferred.</li><li>Strong understanding of Large Language Models (LLMs), workflow automation, prompt engineering, and AI integration.</li><li>Excellent training and communication skills.</li></ul><p>What This Role Will Build for <b>Exceptional</b>?</p><p>Within the first 12 months, this person should aim to create:</p><ul><li>An AI-powered proposal generation system.</li><li>AI-generated weekly project reports.</li><li>AI-assisted BOQ and cost-estimation workflows.</li><li>AI meeting assistant for minutes and action tracking.</li><li>AI-powered procurement tracking dashboard.</li><li>AI knowledge base containing all company SOPs, templates, and best practices.</li><li>AI training program for all staff.</li></ul><p>www.exceptional-pm.com</p><p>Work Location: In person</p>

AI & Digital Transformation Manager

Confidential Holding Group

<div>
 <p>
  A high-visibility, strategically critical position reporting directly to the Holding CEO. Based within the Corporate Development Office, this role leads the Group's transformation agenda &mdash; translating the CEO's vision into structured, executable programmes across five business verticals. This is a rare opportunity to operate at the intersection of strategy, execution, and executive leadership within a dynamic and growing conglomerate.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   KEY RESPONSIBILITIES:
  </strong>
 </p>
 <p>
  <strong>
   Strategy &amp; Alignment
  </strong>
 </p>
 <ul>
  <li>
   Work with the CEO to define and communicate Group-wide corporate strategy
  </li>
  <li>
   Translate strategic objectives into transformation roadmaps, workplans, and KPIs
  </li>
  <li>
   Conduct competitive analyses to identify growth opportunities and market gaps
  </li>
  <li>
   Facilitate executive workshops and leadership strategy sessions
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Transformation Programme Management
  </strong>
 </p>
 <ul>
  <li>
   Own Group-wide transformation initiatives from scoping to benefits realisation
  </li>
  <li>
   Develop programme charters, governance frameworks, and progress tracking tools
  </li>
  <li>
   Manage interdependencies across business units and transformation risks
  </li>
  <li>
   Provide the CEO with regular portfolio-level updates
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Performance &amp; Analytics
  </strong>
 </p>
 <ul>
  <li>
   Analyse subsidiary performance data to surface Group-level insights
  </li>
  <li>
   Build business cases for investments, restructuring, and operational changes
  </li>
  <li>
   Benchmark Group performance against regional and global best practices
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Stakeholder Engagement &amp; Org Development
  </strong>
 </p>
 <ul>
  <li>
   Act as trusted liaison between the CEO's office and Group business leaders
  </li>
  <li>
   Prepare board papers, executive presentations, and CEO-level briefings
  </li>
  <li>
   Design operating models, governance structures, and capability development plans
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   QUALIFICATIONS &amp; EXPERIENCE
  </strong>
 </p>
 <p>
  <strong>
   Essential
  </strong>
 </p>
 <ul>
  <li>
   7&ndash;8 years' experience, with significant time at Deloitte, PwC, EY, or KPMG in strategy or transformation
  </li>
  <li>
   Proven track record delivering large-scale transformation programmes in multi-sector environments
  </li>
  <li>
   Strong financial modelling and business case development skills
  </li>
  <li>
   Exceptional communication skills - comfortable at CEO and Board level
  </li>
  <li>
   Bachelor's degree in business, Economics, Engineering, or a related discipline
  </li>
  <li>
   Experience advising a conglomerate, holding group, or family office
  </li>
  <li>
   GCC or MENA market exposure
  </li>
  <li>
   PMI, PRINCE2, Agile, Prosci, or Kotter methodology experience
  </li>
  <li>
   Cross-sector exposure: real estate, hospitality, healthcare, financial services, or infrastructure
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHAT WE'RE LOOKING FOR
  </strong>
 </p>
 <ul>
  <li>
   Strategic acuity &mdash; Group-level thinking grounded in execution detail
  </li>
  <li>
   Executive presence &mdash; credible with CEO, Board, and senior leaders
  </li>
  <li>
   Structured problem solving &mdash; hypothesis-driven, thrives in ambiguity
  </li>
  <li>
   Influencing skills &mdash; drives alignment without direct authority
  </li>
  <li>
   Delivery focus &mdash; strong bias for action and follow-through
  </li>
  <li>
   Integrity &amp; discretion &mdash; highest confidentiality standards in a CEO-proximate role
  </li>
 </ul>
</div>


Corporate Strategy and Business Transformation Manager

Instacart

<div><div><p><b>We're transforming the grocery industry</b></p>
<p>
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</p>
<p>
Instacart has become a lifeline for millions of people, and we&rsquo;re building the team to help push our shopping cart forward. If you&rsquo;re ready to do the best work of your life, come join our table.</p>
<p><b>
Instacart is a Flex First team
</b></p><p>There&rsquo;s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work&mdash;whether it&rsquo;s from home, an office, or your favorite coffee shop&mdash;while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.</p></div><div><h2 class="jobSectionHeader"><b>
Overview</b></h2>
<p><b>
About the Team - </b>This role reports to the Head of Finance Transformation in the CAO organization, whose primary focus is driving innovative solutions to modernize and scale finance operations. The team is a creative, collaborative group that&rsquo;s excited about tackling challenges, embracing new technologies, and building processes that make a real impact. We&rsquo;re looking for someone who wants to join a fun and fast-moving team, roll up their sleeves, and lead the charge in transforming how we work.</p>
<p><b>
About the Role - </b>We are seeking a highly motivated Finance Transformation Senior Manager, to join our Finance team and lead transformative initiatives that drive scalability, efficiency, and excellence across business processes &amp; systems.</p>
<p>
This critical role will focus on harnessing strong project management skills, business process optimization expertise, and financial acumen to design solutions that align with organizational goals and foster operational success.</p>
<p>
The successful candidate will thrive in a dynamic, fast-paced environment, leveraging cross-functional collaboration to implement impactful financial transformation initiatives. While the role does not involve direct reports, the selected individual will lead through influence, driving change and fostering alignment across multiple teams.</p><br>
<p></p>
<h2 class="jobSectionHeader"><b>
About the Job</b></h2>
<ul> <li>Financial Transformation Leadership:</li>
</ul>
<ul><li>Lead large-scale finance transformation projects focused on improving processes, systems, controls, and operational effectiveness.</li></ul>
<ul><li>Act as a finance subject matter expert, providing insights, evaluating alternative solutions, and championing financial requirements in transformation initiatives.</li></ul>
<ul><li>Evaluate and implement innovative technologies, tools, and solutions, including AI, to enhance operational accuracy, efficiency, and risk management practices.</li></ul>
<ul>
<li> Project Management:</li>
</ul>
<ul><li>Convert strategic financial and operational plans into actionable project roadmaps.</li></ul>
<ul><li>Own the end-to-end delivery of key initiatives by managing timelines, resource allocation, milestones, and outcomes.</li></ul>
<ul><li>Clearly communicate project goals, updates, resource needs, and outcomes to stakeholders at all levels, including executives.</li></ul>
<ul>
<li> Process Optimization and Business Partnering:</li>
</ul>
<ul><li>Collaborate with cross-functional teams to identify and prioritize key improvement opportunities within financial processes and workflows.</li></ul>
<ul><li>Facilitate sessions for root cause analysis, requirements gathering, process mapping, and documentation of internal controls.</li></ul>
<ul><li>Design and implement scalable, efficient processes aligned with organizational growth and financial controllership goals.</li></ul>
<ul>
<li> Change Management and Communication:</li>
</ul>
<ul><li>Develop and execute a robust change management strategy to promote adoption of new systems and processes.</li></ul>
<ul><li>Communicate process changes and project milestones effectively, ensuring alignment and buy-in from stakeholders.</li></ul>
<ul>
<li> Problem Solving and Strategic Planning:</li>
</ul>
<ul><li>Organize and lead brainstorming workshops and problem-solving sessions to address challenges and identify creative solutions.</li></ul>
<ul><li>Conduct research, provide detailed analyses of issues, and present solutions/recommendations to leadership for decision-making.</li></ul>
<ul>
<li> Operational Excellence:</li>
</ul>
<ul><li>Create, document, and implement operational policies, ensuring consistency with technical and financial standards.</li></ul>
<ul><li>Support the design of scalable solutions that enhance Finance team performance while ensuring alignment with organizational objectives.</li></ul>
<ul>
<li> AI Adoption &amp; Innovation:</li>
</ul>
<ul><li>Partner with the FINSS team to drive AI adoption across Finance, identifying high-value use cases in AR, Billing, and CPQ and translating them into scalable, automated solutions.</li></ul>
<ul>
<li> M&amp;A Integration:</li>
</ul>
<ul><li>Lead finance workstream integration activities for mergers and acquisitions, ensuring newly acquired entities are onboarded into Instacart&rsquo;s financial systems, processes, and controls in a structured and timely manner.</li></ul>
<ul><li>Coordinate across Accounting, Legal, IT, and FP&amp;A to map integration requirements, identify gaps, and drive resolution; document and harmonize financial processes; and ensure compliance with US GAAP and SOX standards throughout the integration lifecycle.</li></ul>
<ul><li>Play a critical role in protecting financial integrity and operational continuity as the company grows through acquisition, serving as the primary Finance point of contact for integration planning and execution.</li></ul><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>About You</b></h2>
<p><b><i>
Minimum Qualifications</i></b></p>
<ul>
<li> Bachelor&rsquo;s degree in Accounting, Finance or related field</li>
<li> Minimum of 10 years experience in Finance, Accounting, or related fields, with a strong background in project management and financial transformation work</li>
<li> At least 5 years of experience managing cross-functional projects and/or system implementations</li>
<li> Experience implementing and driving adoption of innovative tools or technologies</li>
<li> Extensive knowledge of US GAAP, SOX compliance, and effective control setups</li>
<li> Proficient in leveraging financial systems to implement technical policies</li>
<li> Proven track record as a change leader with strong influence on leadership and project teams</li>
<li> Capable of managing multiple projects and deadlines effectively</li>
<li> Excellent written and verbal communication skills, with significant analytical and interpersonal abilities</li>
</ul>
<p><b><i>Preferred Qualifications</i></b></p>
<ul>
<li> CPA or PMP certification</li>
<li> Current knowledge of industry best practices and innovations</li>
<li> Experience in Quote-to-Cash (QTC) transformation with tools like CPQ, HighRadius, or similar</li>
<li> Working knowledge of Monday.com, Oracle Cloud, FloQast, Workiva, and Jira is a plus</li>
<li> Prior exposure to high-growth, fast-paced startup environments</li>
<li> AI Knowledge</li>
<li> M&amp;A Integration experience.</li></ul><br>
<p></p>
<p>
#LI-Remote</p></div><div><div><div><div><p>
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.</p>
<p>
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
<br>
<br>
For US based candidates, the base pay ranges for a successful candidate are listed below.</p></div></div><p>
CA, NY, CT, NJ</p><p>
$194,000 - $205,000 USD</p></div><div><p>
WA</p><p>
$186,000 - $196,500 USD</p></div><div><p>
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI</p><p>
$178,000 - $188,000 USD</p></div><div><p>
All other states</p><p>
$162,000 - $171,000 USD</p></div></div></div>

Finance Transformation Senior Manager

<p></p><div><div><div><div><div><div>Location: Doha
</div></div></div></div><div><div><div><div>Other locations: Primary Location Only
</div></div></div></div><div><div><div><div><div>Salary: Competitive
</div></div></div></div></div><div><div><div><div>Date: Jun 10, 2026
</div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>Job description</b></h2>
</div></div></div><div><div><div><div>Requisition ID: 1716324
</div></div></div></div><div><div><div><div><p>At EY, we're all in shape to your future with confidence.</p><p><br>
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.</p><p><br>
Join EY and help to build a better working world</p><br>
<p></p>
<p><b>
Key Responsibilities</b></p><div><br>
<ul><li>Develop and implement customer strategy and transformation roadmaps aligned with business objectives</li><li>Design and implement customer operating models across contact centers, digital channels, and KAM</li><li>Drive customer journey mapping and pain-point resolution to improve service delivery</li><li>Collaborate across business and technology to ensure integrated, customer-centric operations</li><li>Track and improve customer KPIs (satisfaction, cost-to-serve, digital adoption)</li><li>Build capabilities in customer segmentation, analytics, and customer intelligence</li><li>Deliver customer-facing sustainability initiatives (energy efficiency, demand-side management, green tariffs)</li><li>Apply AMI-enabled customer use cases (consumption insights, usage alerts, demand response, billing transparency)</li><li>Lead and drive business development and client engagement activities</li></ul></div><p><br>
To do this role effectively, we are looking for people with knowledge and experience in the following areas:</p><div><br>
<ul><li>A minimum of 10 years of experience in customer roles, preferably in the power &amp; utilities sector</li><li>Experience Implementing customer initiatives</li><li>Previous experience in a consulting role within a Big 4 firm</li></ul>
you'll also have to:<br>
<ul><li>Demonstrate strong leadership and team management skills.</li><li>Exhibit excellent communication and interpersonal abilities to engage with stakeholders at all levels.</li><li>Show a commitment to continuous learning and professional development in asset management practices.</li></ul></div><p><br>
<b>
 Language Requirements</b></p><div><br>
<ul><li>Strong proficiency in English</li><li>Arabic is a plus</li></ul></div><p><br>
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.<br>
Are you ready to shape your future with confidence? Apply today.<br>
To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.<br>
EY | Building a better working world<br>
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.<br>
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.<br>
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</p></div></div></div></div></div></div><p></p>

Customer Transformation Manager (Power & Utilities) - Doha - 6 Months contract

JPMorganChase

<div><b>JOB DESCRIPTION</b><br>
<br>
<br>
<p>The Business Transformation Office (BTO) leads critical change initiatives that create tangible value for clients and advisors in the Wealth Management business. Our programs are sponsored by senior executives and are aligned with key business priorities. The team collaborates with Senior Management, Front Office Advisors, Product Specialists, Legal, Technology, and Marketing to implement complex, transformational change.</p><p><br>
As the <b>Executive Director, Business Transformation Project Manager</b> in our Wealth Management team, you will define, refine, and deliver transformation strategies to meet the needs of our global business. Demonstrating thought leadership and best practices, you will leverage your deep understanding of business transformation and strong analytical acumen to make informed decisions that deliver to each of our businesses. If you are intellectually curious and have a passion for guiding solutions across organizational boundaries, you may be the perfect fit for our team.</p><p>
</p><p><b>Job Responsibilities</b></p><ul><li>
Drive the execution the of major change initiatives in partnership with the Field, Product Solutions, Marketing, Communications, Service and Operations, Legal, Finance, and Technology</li><li>
Define and implement business solutions in the context of existing business operating models, products and platforms, and regulatory constraints that meet business objectives and timing constraints</li><li>
Establish and manage robust governance to ensure ongoing leadership, efficient decision-making and partner engagement, as well as approvals via relevant committees</li><li>
Define program structure, including discrete workstreams, and engage leads to agree on deliverables, build detailed execution plans and understand risks and dependencies</li><li>
Lead subject matter experts and functional partners through project lifecycles and governance tollgates by leveraging approaches in process re-engineering, organizational design, program and change management, as well as internal and client communication or training</li><li>
Create transparency around risks, gaps, and opportunities and report in a simple, compelling way</li><li>
Manage and develop more junior staff, and participate in recruiting</li></ul><p>
</p><p><b>Required qualifications, capabilities, and skills</b></p><ul><li>
Ability to translate complex business strategies into practical execution plans, leveraging experience driving large-scale transformation</li><li>
Deep experience leading end-to-end implementation projects including assessment, planning, current-state analysis, strategy and design, operating model definition</li><li>
Knowledge of the Wealth Management business, including client segments, operating models, and current trends</li><li>
Ability to foster strong partnerships across the organization, and lead meetings with senior stakeholders
</li><li>Track record for building and managing high performing teams</li><li>
Experience in strategic consulting, management consulting, or business transformation</li><li>
10+ years of experience in project management</li></ul><p>
</p><p><b>Preferred qualifications, capabilities, and skills</b></p><ul><li>
Maintain a positive attitude and act as team player while delivering on high priority, time sensitive initiatives</li><li>
Demonstrate personal initiative, ownership, and accountability</li></ul>
<b>ABOUT US</b><br>
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<p>Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p></p><p>Equal Opportunity Employer/Disability/Veterans</p><br>
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<b>ABOUT THE TEAM</b><br>
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<div>Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.<br>
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<div>We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.</div></div>

J.P. Morgan Wealth Management - Executive Director, Business Transformation Project Manager

Accellor

<div><p>Accellor is an AI-native services firm purpose-built for the post-ChatGPT era. Free from legacy constraints, we focus on delivering measurable business outcomes through advanced AI, data, and engineering capabilities. Our mission is to operationalize AI at scale and unlock sustained enterprise value.</p><p>
Our offerings span AI solutions, data services, enterprise applications, and product engineering, tailored to industry-specific needs across healthcare, life sciences, telecom, retail, financial services, and technology. By leveraging design thinking and technology-agnostic architectures, we ensure faster time-to-value and seamless interoperability.</p><p>
With a proven track record of enabling Fortune 100 enterprises and global innovators, Accellor stands as a trusted partner for organizations seeking to harness the full potential of AI. Our vision is clear: to build intelligent, connected ecosystems that deliver measurable outcomes and redefine the future of enterprise transformation.</p><p><b>
About the Role</b></p><p>
Accellor is seeking an experienced <b>Transformation Program Manager</b> to lead a large-scale enterprise modernization initiative focused on replacing legacy Siebel platforms with a next-generation CRM ecosystem (Oracle or Salesforce) while also driving the modernization of content management and publishing capabilities.</p><p>
This highly visible role will partner with business and technology leaders to define transformation strategy, develop implementation roadmaps, oversee vendor selection and governance, and drive successful delivery across multiple workstreams. The ideal candidate combines strategic thinking, executive communication skills, and hands-on experience leading complex enterprise transformation programs.</p>
What You'll DoTransformation Strategy &amp; Planning<ul><li>
Assess current-state business processes, applications, and technology capabilities</li><li>
Identify capability gaps and define future-state operating models</li><li>
Develop and maintain a multi-year transformation roadmap</li><li>
Build program charters, governance frameworks, and success metrics</li><li>
Support business case development, ROI analysis, and total cost of ownership (TCO) planning</li></ul>
Program Leadership &amp; Delivery<ul><li>
Lead large-scale enterprise transformation programs across business and technology teams</li><li>
Manage multiple workstreams, dependencies, milestones, and risks</li><li>
Drive Agile and SAFe-based program execution across distributed teams</li><li>
Establish delivery governance, reporting frameworks, and quality standards</li><li>
Track progress against program objectives and business outcomes</li></ul>
Executive Stakeholder Management<ul><li>
Partner with senior business and technology leaders to align priorities and expectations</li><li>
Facilitate steering committee meetings and executive decision-making forums</li><li>
Develop executive-level communications, dashboards, and status reporting</li><li>
Define and monitor transformation KPIs and value realization metrics</li></ul>
Vendor &amp; Partner Management<ul><li>
Support vendor strategy, RFP development, evaluation, and selection activities</li><li>
Manage system integrators and third-party implementation partners</li><li>
Monitor vendor performance, contractual commitments, and service-level agreements</li><li>
Ensure successful execution of statements of work and delivery commitments</li></ul><br>
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Requirements</b><br>
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10+ years of experience leading complex technology or business transformation programs</li><li>
Proven experience delivering enterprise-scale CRM transformation initiatives involving Salesforce, Oracle, Siebel, or similar platforms</li><li>
Experience developing transformation roadmaps, business cases, and governance frameworks</li><li>
Strong understanding of Agile delivery methodologies, including SAFe</li><li>
Experience managing cross-functional teams, external vendors, and system integrators</li><li>
Demonstrated success managing large-scale programs with multiple concurrent workstreams</li><li>
Strong executive communication, stakeholder management, and presentation skills</li><li>
Experience facilitating steering committees and executive governance forums</li><li>
Strong risk management, dependency management, and program planning capabilities</li></ul><p></p>
Preferred Qualifications<ul><li>
Experience leading Siebel modernization or migration programs</li><li>
Experience with Salesforce or Oracle enterprise ecosystems</li><li>
Experience supporting content management, publishing, or digital experience platform transformations</li><li>
PMP, PgMP, SAFe Program Consultant (SPC), or related certification</li><li>
Experience within membership organizations, publishing, or professional associations</li></ul></div>

Technical Program Manager

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