transit operations coordinator

NYC Transit

<p><b>Overview</b><br/>Join the dynamic team responsible for managing transit options in the vibrant &lt;LOCATION&gt; area! As a Transit Option Z Zee 2 Specialist, you will play a crucial role in coordinating transportation services, ensuring efficient mobility solutions, and supporting community connectivity. This paid position offers an exciting opportunity to contribute to urban transit operations, enhance passenger experience, and develop valuable skills in transportation management. If you thrive in fast-paced environments and are passionate about improving public transit, this role is perfect for you!</p><p><b>Duties</b></p><ul><li>Assist with the planning and scheduling of transit routes to optimize coverage and efficiency</li><li>Coordinate with drivers, dispatchers, and maintenance teams to ensure smooth daily operations</li><li>Monitor transit service performance and address any operational issues promptly</li><li>Support passenger inquiries and provide clear information about routes, schedules, and service updates</li><li>Conduct routine inspections of transit vehicles and facilities to maintain safety standards</li><li>Collect and analyze data related to ridership patterns and service delivery for continuous improvement</li><li>Document incidents, operational logs, and maintenance reports accurately and promptly</li></ul><p><b>Qualifications</b></p><ul><li>Strong organizational skills with the ability to multitask effectively in a busy environment</li><li>Excellent communication skills to interact confidently with team members and the public</li><li>Basic knowledge of transportation systems or experience in transit operations preferred</li><li>Ability to work flexible hours, including evenings and weekends as needed</li><li>Proficiency with computers and data entry tools for record keeping and reporting</li><li>A proactive attitude with problem-solving capabilities to address operational challenges quickly</li><li>Prior experience in customer service or public transportation is a plus</li></ul><p>This role offers a rewarding opportunity to be part of a dedicated team committed to enhancing urban mobility. We value energetic individuals who are eager to make a difference in their community through reliable transit solutions!</p><p>Job Type: Full-time</p><p>Pay: $35.93 - $43.27 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul><p>Work Location: In person</p>

Nyc transit option z zee 2

Town of Oro Valley, AZ

<div><div><div><h2 class="jobSectionHeader"><b>POSITION SUMMARY</b></h2></div><br>
<p></p><div><br>
<div><b>First Review of Applications on March 25, 2026</b></div><br>
Under close supervision, dispatch Transit Drivers, communicate with customers as needed, develop daily schedules and adjust the driver manifest as needed in order to account for cancelled rides. Generate reports for the next day manifests.</div><p></p>
<div><h2 class="jobSectionHeader"><b>ESSENTIAL FUNCTIONS</b></h2></div>
<p></p><div><ul><li>With routes/drivers on the road, assess any emergency/urgent situations and work with Transit Supervisors, staff, and customers to resolve issues in a timely manner.</li><li>
Communicates respectfully with drivers and customers regarding any schedule adjustments and develops effective working relationships with other staff, customers and the public.</li><li>
Creates daily work assignments for drivers and prepares drivers packets for the next day service.</li><li>
Dispatches vans and drivers using various communication devices.</li><li>
Provides assistance to Transit Supervisors for annual performance appraisals for Transit Drivers.</li><li>
Receives and forwards customer feedback to the Transit Supervisors in accordance with department policy.</li><li>
Takes reservations, answers questions, register new riders and, when needed, collect pre-paid fare applying customer service methods.</li><li>
Transports passengers when needed.</li><li>
Uses a variety of communication systems and automated scheduling software to schedule service, monitor operations, coordinate vehicles and drivers, and adjust schedules to optimize service delivery.</li><li>
Uses judgment to resolve unusual situations or situations that occur in the field such as, errors in pick-up or drop off locations, changes, additions, and modification in services, and change out of broken equipment to ensure service delivery.</li></ul><b>
</b><br>
<b>REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:</b><br>
<ul><li>
Ability to adjust quickly to changing priorities and circumstances.</li><li>
Ability to prepare accurate documentation.</li><li>
Ability to communicate effectively both verbally and in written communication.</li><li>
Ability to establish and maintain effective working relationships.</li><li>
Ability to plan, organize, coordinate, and direct the development and implementation of building, custodial and fleet maintenance activities.</li><li>
Knowledge of customer service techniques and methods.</li><li>
Knowledge of Federal, Town and Department policies and procedures.</li><li>
Knowledge of Town and Department policies and procedures.</li><li>
Skill in safely operating Town vehicles.</li><li>
Skill in the use of Microsoft Office, with an emphasis in Excel, Word, and Access.</li><li>
Skill in the use of Microsoft software, with an emphasis in Word, Excel, and PowerPoint.</li><li>
Ability to organize work, set priorities, meet critical deadlines and follow up on work assignments with minimal supervision.</li><li>
Ability to follow verbal and written instructions.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>MINIMUM QUALIFICATIONS</b></h2></div>
<p></p><div><ul><li>A High School diploma or GED.</li><li>
One (1) year experience in transit scheduling and/or dispatching.</li><li>
Must possess and maintain a valid Class D Arizona driver license upon the first day of employment.</li><li>
An equivalent combination of education and experience may be considered.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>ENVIRONMENTAL FACTORS AND WORKING CONDITIONS</b></h2></div>
<p></p><div><ul><li>Work is performed in an indoor environment.</li><li>
Must be able to lift and move up to fifty (50) pounds.</li>
Regular, daily attendance is an essential function for this position.<br>
<li>
</li></ul><b>
SPECIAL REQUIREMENTS:</b><br>
<ul><li>
This position is considered a Safety Sensitive position and is subject to Drug and Alcohol testing as required by FTA CFR 49.</li><li>
This position will be required to go through the Transit Services Division&rsquo;s Reasonable Suspicion Training Program for Transit Supervisors and obtain certification.</li><li>
This position will be required to go through the Passenger Assistance, Safety and Sensitivity (PASS) program.</li></ul></div><br>
<p></p>
</div><p></p><div><div><p><i>The Town of Oro Valley is an Equal Employment Opportunity employer. The Town does not discriminate in the provision of employment opportunities, benefits or privileges; create discriminatory work conditions; or use discriminatory evaluative standards in employment if the basis of that discriminatory treatment is, in whole or in part, the person's race, color, national origin, age, religion, disability status, gender, veteran status, political affiliation, sexual orientation, genetic information or marital status.</i></p></div></div></div>

Transit Dispatcher

Marble Valley Regional Transit District

<div><p><b>Position Summary: </b>The Transit Administrator plays a key role in supporting the daily operations of the Marble Valley Regional Transit District. This position combines customer service, administrative support, and operational coordination to ensure safe, efficient, and rider-focused public transportation services throughout the Rutland region. *Full-time availability is preferred, though part-time schedules may be considered based on qualifications and business needs.</p><p></p><p><b><br>
Key Responsibilities:</b></p><br>
<p></p>
<p><b>
Customer Service &amp; Fare Sales</b></p>
<ul>
<li>Sell bus passes and explain fare options to riders.</li>
<li>Assist customers with ticket kiosks and fare technology.</li>
<li>Provide route, schedule, and general transit information.</li>
<li>Respond to in-person, and email inquiries in a professional manner.</li>
</ul>
<p><b>Ridership Data &amp; Reporting</b></p>
<ul>
<li>Track and document daily ridership and verify farebox data.</li>
<li>Maintain accurate records and prepare routine reports.</li>
<li>Support data collection for grants, compliance, and planning purposes.</li>
<li>Assist with resolving rider issues and receiving feedback forms.</li>
</ul>
<p><b>Administrative &amp; Inventory Management</b></p>
<ul>
<li>Manage inventory of bus passes, tickets, and related materials.</li>
<li>Order office and operational supplies.</li>
</ul>
<p><b>Cash Handling &amp; Compliance</b></p>
<ul>
<li>Process transactions and reconcile daily cash and pass sales.</li>
<li>Ensure accuracy and accountability in all related financial procedures,</li></ul><br>
<p></p>
<p><b>
Additional Duties</b></p>
<ul>
<li>Log and track in person customer complaints and service incidents.</li>
<li>Provide basic troubleshooting support for fare kiosks and equipment.</li>
<li>Coordinate with maintenance on facilities l issues.</li>
<li>Assist with rider outreach, including helping riders navigate the system.</li>
<li>Contribute to marketing and community outreach efforts when needed.</li>
<li>Provide general administrative and operational support as assigned.</li>
<li>Maintain safety protocols.</li>
<li>Maintain a high level of confidentiality regarding sensitive information.</li></ul><br>
<p></p>
<p><b>
Qualifications</b></p>
<ul>
<li>High school diploma or equivalent required.</li>
<li>1&ndash;3 years of customer service, administrative, or public transportation experience preferred.</li>
<li>Strong organizational skills</li>
<li>Excellent communication and interpersonal abilities.</li>
<li>Basic computer proficiency (Microsoft Office, Excel or similar systems).</li>
<li>Ability to handle cash transactions accurately and responsibly.</li>
<li>Ability to work independently and as part of a team.</li></ul><br>
<p></p>
<p><b>
Physical Demands and Work Environment</b></p>
<p>
This position operates in a transit system environments. The employee is regularly required to sit, stand, walk, and use standard office equipment, including computers, phones, and fare systems.</p>
<p>
Duties may occasionally require bending, reaching, and moving within transit facilities or vehicles. The employee must be able to lift and/or move up to 25 pounds.</p>
<p>
The position requires the ability to communicate effectively in person and by phone or radio, and to maintain sufficient vision and hearing to perform essential duties. Work may involve moderate noise levels typical of transit operations.</p>
<p>
Reasonable accommodations will be made in accordance with applicable laws, including the ADA.</p><br>
<p></p>
<p>
MVRTD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, physical or mental condition, genetic information, marital status, ancestry, place of birth or status as a covered veteran in accordance with applicable federal, and state law.</p></div><p></p>

Transit Administrator

City of Pinole

<div>
 Brief Description
 <br/>
 <br/>
 <strong>
  Job Summary
 </strong>
 Under regular direction and in compliance with standard operating procedures and policies, monitors and coordinates the movement of daily fixed route and paratransit operations to ensure service delivery. Provide support and customer service for both fixed route and paratransit services. Utilizes Greenlink resources to manage weekly and daily fixed route and paratransit passenger and employee schedules. Utilizes Automated Vehicle Location (AVL) and other technology to continuously monitor fixed route and paratransit fleets and adjust as needed to ensure smooth service delivery. Answers calls from paratransit customers and schedules rides. Ensures frontline coverage for fixed route and paratransit operations and fills uncovered work where needed. Reconciles end-of-day transactions and count daily fares (cash and coins) from revenue service vehicles. Perform a wide variety of clerical duties including answering multi-line phones, receiving and sorting mail, data entry, filing, and typing. Completes various administrative projects related to service delivery as required by Greenlink Management. Serves as a relief driver operating buses, trolleys, and paratransit vehicles to cover shifts or provide assistance, as needed. Performs duties of Greenlink Customer Service Representative at Greenlink Terminal, as needed. Actively participate in the reporting and tracking of safety-related issues or concerns that are observed during essential job functions.
 <br/>
 <br/>
 <strong>
  Job Duties
  <br/>
  <br/>
 </strong>
 <strong>
  Essential Functions
 </strong>
 <strong>
  Essential Functions
 </strong>
 <strong>
  % of Time
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide Radio Dispatch and Fleet Monitoring: Provide public transit dispatching for fixed route and paratransit services. Act as a central location for all incoming communication related to service delivery and direct communication as needed to the appropriate Greenlink personnel. Monitor two-way radio traffic from frontline staff and respond accordingly. Respond to and effectively resolve all operator requests in a timely fashion. Coordinate with supervisors to authorize and communicate route or service changes due to inclement weather, unsafe conditions, road constructions, accidents, and other unique situations. Instruct drivers concerning directions and detours. Contact and coordinate with law enforcement and emergency services when needed. Continuously monitor the location, condition of, and state of charge for fleet vehicles utilizing AVL and other applicable Intelligent Transportation Systems (ITS). Coordinate with maintenance when replacement vehicles or drivers are needed due to accidents, breakdowns, or other emergencies. Coordinate the movement of fleet vehicles in the Operations &amp; Maintenance Facility yard, as well as at the Greenlink Transit Center throughout the service day. Monitor and record all missed trips, road calls, and other relevant service information. Support management in the implementation and continuous improvement of Safety Management System (SMS) processes and activities. Report operational problems and incidents to supervisor. Make recommendations and propose solutions to operational problems. Ensure all fixed route trips are logged into the correct run and trip in the AVL tracking system. Monitor the AVL for communications from operators, alerts, and emergency alarms and respond accordingly.
   <br/>
   <br/>
  </li>
 </ul>
 30%
 <br/>
 <br/>
 <ul>
  <li>
   Coordinate Daily Schedule &amp; Shift Management: Using shift templates created by management, ensure weekly and daily work schedules are assigned to qualified frontline staff. Ensure all work is scheduled in compliance with Greenlink&rsquo;s scheduling policies, fatigue management programs, and applicable state and federal laws. Monitor schedules throughout each service day to respond to any unexpected work schedule openings. Take call outs from frontline staff and document absences appropriately. Act in a timely fashion to fill any unexpectedly open work with qualified frontline staff. Ensure all shifts are programmed into the appropriate scheduling system completely and accurately. Notify all affected frontline staff of any changes to employee schedules. Communicate any issues with scheduling to on-duty Transit Shift Supervisors. Assign vehicles to routes according to Greenlink policies and effectively assign any vehicle or coordinate driver changes that occur throughout the service day. Instruct any returning vehicles on where to park at the Operations &amp; Maintenance Facility based on fleet maintenance and operational needs.
   <br/>
   <br/>
  </li>
 </ul>
 20%
 <br/>
 <br/>
 <ul>
  <li>
   Provide Paratransit Scheduling &amp; Dispatch Support: Take appointments and schedule rides for paratransit service clients. Continuously monitor scheduling software for needed adjustments to operator, trip, or vehicle assignments. Contact paratransit clients as needed to negotiate trips, communicate service changes, or provide trip reminders. Completely and accurately document information in scheduling software related to client trips, contact information, and various service needs. Communicate last-minute service changes to operators in a timely fashion. Respond to and effectively resolve all paratransit operator requests in a timely fashion.
   <br/>
   <br/>
  </li>
 </ul>
 20%
 <br/>
 <br/>
 <ul>
  <li>
   Provide Administrative Support: Perform opening procedures for the Greenlink Operations &amp; Maintenance facility daily. Maintain accurate records of work schedules and fleet run sheets and update continuously throughout the service day. Reconcile end-of-day transactions. Count daily fares (cash and coins) from revenue service vehicles. Make daily cash deposit. Create daily, weekly, and monthly reports for ticket sales. Document safety-related issues or concerns directly observed or reported by front-line employees or the public. Maintain inventory of supplies and notify management when supplies are needed. Submit tickets for service to Facility Maintenance for any issues, concerns, or suggestions related to bus stop infrastructure, the Operations &amp; Maintenance Facility, or the Greenlink Transit Center, as needed. Assist management with various clerical duties as assigned including receiving and sorting mail, data entry, and typing. Assist management with various projects related to operational, promotional, or community outreach activities as needed. Monitor Automated Passenger Counter (APC) data and provide any error reports to maintenance for review.
   <br/>
   <br/>
  </li>
 </ul>
 15%
 <br/>
 <br/>
 <ul>
  <li>
   Serve as Relief Driver: Operate buses, trolleys, and paratransit vehicles when necessary to cover shifts or provide other assistance. Ensure vehicle is operated safely and that customers have a good experience. Collect fares as necessary. Assist passengers with disabilities onto and off the wheelchair lift, operate lift/ramp, and secure wheelchairs as required. Evacuate passengers in need during emergency situations. Operate buses and trolleys during special events and ensure the organization is cast in a positive light.
   <br/>
   <br/>
  </li>
 </ul>
 10%
 <br/>
 <br/>
 <ul>
  <li>
   Provide Relief Customer Service at GTA Terminal: Perform duties of Greenlink Customer Service Representative at Greenlink Terminal, as needed. Provide customer service, sell tickets, answer phones, answer questions, and troubleshoot mobile ticketing issues.
   <br/>
   <br/>
  </li>
 </ul>
 5%Perform other duties as assigned.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent.
  </li>
  <li>
   Over one (1) year of experience in transit operations, dispatch, customer service, or a related field.
  </li>
  <li>
   Over one (1) year of bus driving experience or completion of the City of Greenville Bus Operator in Training Program.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience using Computer-Aided Dispatch (CAD) and AVL technology.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Driver's License Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Valid South Carolina Class B CDL with air brake provision and passenger endorsement, or the equivalent CDL from their state of residence.
  </li>
  <li>
   Please be advised: Applicants who do not intend to relocate to South Carolina, must reside in a neighboring State (Georgia or North Carolina) and must meet the same CDL requirements as residents of South Carolina. In addition, employees residing in a neighboring state are required to provide to the City of Greenville an annual Motor Vehicle Record from their state&rsquo;s Department of Motor Vehicles at the sole cost of the employee.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Performance Requirements
 </strong>
 <strong>
  Knowledge of:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The geography and roadways of assigned routes within the entire Greenlink service area, and hours of service.
  </li>
  <li>
   Transit dispatch procedures.
  </li>
  <li>
   Proper public contact and telephone etiquette.
  </li>
  <li>
   Proper two-way radio communication.
  </li>
  <li>
   Greenlink&rsquo;s standard operating and emergency response procedures.
  </li>
  <li>
   High level customer service and de-escalation techniques.
  </li>
  <li>
   Mobile Data Terminal, AVL tracking system, paratransit scheduling, and fare collection systems.
  </li>
  <li>
   Computer operations sufficient to enter, retrieve, and interpret operational data.
  </li>
  <li>
   Basic Americans with Disabilities Act (ADA) requirements for fixed route and paratransit services.
  </li>
  <li>
   The safe operation of a public transit bus, including complete familiarization with its systems and safety features.
  </li>
  <li>
   Traffic rules, regulations and laws and procedures for the safe operation of a transit bus, and the ability to operate a transit bus in a safe manner.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ability to:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Communicate basic information to internal and external customers in a respectful and knowledgeable manner.
  </li>
  <li>
   Utilize a variety of communication and interpersonal skills to interact successfully with people at several levels inside and outside the organization.
  </li>
  <li>
   Perform job duties under stressful conditions, react appropriately using good judgment, and effectively prioritize simultaneous demands.
  </li>
  <li>
   Handle multiple tasks to receive and communicate information to and from several sources ensuring operational activities are dispatched and monitored in a timely manner.
  </li>
  <li>
   Schedule and coordinate complex vehicle and passenger arrangements including transfers, route deviations, vehicle swaps, and other logistical needs.
  </li>
  <li>
   Utilize ITS to track vehicles, ensure all routes are logged in correctly, monitor electric vehicle performance, fleet condition, and on-time performance.
  </li>
  <li>
   Identify and report safety issues as well as trouble-shoot basic technological and operational problems.
  </li>
  <li>
   Operate a motor vehicle safely throughout various traffic environments.
  </li>
  <li>
   Utilize all standard safety equipment installed in transit passenger vehicles, including safety harnesses, restraints, and any other equipment required by federal, state, or local regulations.
  </li>
  <li>
   Assist persons with disabilities onto and off the wheelchair lift, operate lift/ramp, and secure wheelchairs.
  </li>
  <li>
   Evacuate passengers during emergency situations.
  </li>
  <li>
   Conduct and document pre- and post-trip inspections.
  </li>
  <li>
   Work a flexible schedule that includes nights, weekends, holidays, split shifts, and a reasonable amount of overtime.
  </li>
  <li>
   Function in a work environment with moderate noise level from several sources creating constant activity.
  </li>
  <li>
   Coordinate response activities during emergency events with internal staff and external public service agencies.
  </li>
  <li>
   Anticipate, identify, and correct operational or logistical deficiencies to ensure uninterrupted service for customers.
  </li>
  <li>
   Process ticket sales, accurately make change, process, and account for monies and receipts by making basic mathematical calculations.
  </li>
  <li>
   Write reports, prepare business letters, summarize meeting minutes, and compose emails in a clear and professional manner.
  </li>
  <li>
   Complete detailed reports of operational activities using various computer applications.
  </li>
  <li>
   Operate equipment to include dispatch equipment, radio/communications equipment, two-way radios, multi-line phone system, appropriate cell phone usage, and farebox.
  </li>
  <li>
   Operate general office equipment to include scanner, calculator, printer, copier, telephone, and computer with Microsoft Office Suite.
  </li>
  <li>
   Utilize specialized software and systems to include CAD, AVL tracking system, and paratransit scheduling system.
   <br/>
   <br/>
  </li>
 </ul>
 Other Information
 <br/>
 <br/>
 <strong>
  Working Conditions
 </strong>
 <strong>
  Primary Work Location:
 </strong>
 Greenlink Terminal, Operations &amp; Maintenance Facility, and GTA Fleet Vehicles.
 <strong>
  Protective Equipment Required:
 </strong>
 Safety vest, closed-toe shoes, and other Personal Protective Equipment (PPE) required of specific tasks as needed.
 <strong>
  Environmental/Health and Safety Factors:
  <br/>
  <br/>
 </strong>
 Daily Exposure To Respiratory Hazards, Noise And Vibration, Physical Hazards, And Cleaning Chemicals. Seasonal Exposure To Wetness/humidity And Extreme Temperature. Weekly Exposure To Mechanical Hazards When Performing Pre-trip Vehicle Inspections, Communicable Disease, And Physical Danger Or Verbal Abuse.Physical Demands
 <br/>
 <br/>
 Constantly requires hearing, vision, talking, fine dexterity, handling/grasping, balancing, sitting, and walking. Frequently requires lifting, reaching, twisting, standing, and foot controls. Occasionally requires carrying, pushing/pulling, bending, climbing, crouching/stooping, and kneeling. Light strength demands include exerting up to 10 pounds frequently and exerting up to 10-20 pounds occasionally.
 <strong>
  Mental Demands:
  <br/>
  <br/>
 </strong>
 Constantly requires working closely with others as part of a team. Frequently requires time pressures. Occasionally requires performing multiple tasks simultaneously, tedious or exacting work, noisy/distracting environment, and irregular schedule/overtime.
 <strong>
  Americans with Disabilities Act Compliance
 </strong>
 The City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.
 <strong>
  Disclaimer
 </strong>
 The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
 <br/>
 <br/>
 The City of Greenville offers a comprehensive and affordable benefits package designed to provide a variety of choices to best fit the needs of our employees and their families. View more details about these benefits here: City of Greenville Employee Benefits.
 <br/>
 <br/>
 <strong>
  HEALTH INSURANCE
  <br/>
  <br/>
 </strong>
 The City offers the following health insurance options to eligible employees:
 <br/>
 <br/>
 <ul>
  <li>
   Medical
  </li>
  <li>
   Dental
  </li>
  <li>
   Vision
  </li>
  <li>
   Basic Term Life
  </li>
  <li>
   Employee Supplemental Life
  </li>
  <li>
   Spouse Term Life
  </li>
  <li>
   Child Term Life
  </li>
  <li>
   Short Term Disability (STD)
  </li>
  <li>
   Long Term Disability (LTD)
  </li>
  <li>
   Voluntary Benefits (Critical Illness, Accident, Hospital Care, etc.)
   <br/>
   <br/>
  </li>
 </ul>
 All health insurance coverage is effective the first of the month following the employee&rsquo;s hire date except for LTD which is effective the 91st day following date of hire.
 <br/>
 <br/>
 <strong>
  Leave &amp; Holiday Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   General Leave is earned/accrued biweekly by all regular, full-time and permanent part-time employees as a percentage of normal work hours.
  </li>
  <li>
   The City of Greenville observes 11 paid holidays.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  RETIREMENT BENEFITS
  <br/>
  <br/>
 </strong>
 The City is a member of the South Carolina State (SCRS) and Police Officers (PORS) defined benefit Retirement Systems.
 <br/>
 <br/>
 <strong>
  AWARDS &amp; RECOGNITION
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Employee Recognition &amp; Awards Program (ER&amp;A)
  </li>
  <li>
   Employee Service Awards
  </li>
  <li>
   Longevity Bonus
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  OTHER BENEFITS &amp; OPPORTUNITIES
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Worker's Compensation
  </li>
  <li>
   Deferred Compensation
  </li>
  <li>
   Flexible Spending Accounts (FSA)
  </li>
  <li>
   Employee Assistance Program (EAP)
  </li>
 </ul>
</div>


TRANSIT DISPATCHER/RELIEF DRIVER - 0326

City of Greenville, SC

<div><div><div><div><div><b>Salary</b><div>
</div></div></div><div><div>$44,512.00 - $56,472.00 Annually</div>
</div></div><div><div><div><b>Location
</b></div></div><div></div><div><div>205 Arcadia Drive (Greenlink) - Greenville, SC</div>
</div></div></div><div><div><div><div><b>Job Type</b></div>
</div><div><div>Full Time</div>
</div></div><div><div><div><b>Job Number</b></div>
</div><div><div>01489</div>
</div></div></div><div><div><div><div><b>Department</b></div>
</div><div><div>PUBLIC TRANSPORTATION</div>
</div></div><div><div><div><b>Division</b></div>
</div><div><div>TRANSIT OPERATIONS</div>
</div></div></div><div><div><div><div><b>Opening Date</b></div>
</div><div><div>03/16/2026</div>
</div></div><div><div><div><b>Closing Date</b></div>
</div><div><div>3/27/2026 11:59 PM Eastern</div>
</div></div></div><div><div><div><div><b>FLSA</b></div>
</div><div><div>Non-Exempt</div></div></div></div></div>
<br><div><div><div><h2 class="jobSectionHeader"><b>Brief Description</b></h2></div>
<p></p><div><div><div><div><b>Job Summary</b></div></div><br>
<div><div><div><div>
Under regular direction and in compliance with standard operating procedures and policies, monitors and coordinates the movement of daily fixed route and paratransit operations to ensure service delivery. Provide support and customer service for both fixed route and paratransit services. Utilizes Greenlink resources to manage weekly and daily fixed route and paratransit passenger and employee schedules. Utilizes Automated Vehicle Location (AVL) and other technology to continuously monitor fixed route and paratransit fleets and adjust as needed to ensure smooth service delivery. Answers calls from paratransit customers and schedules rides. Ensures frontline coverage for fixed route and paratransit operations and fills uncovered work where needed. Reconciles end-of-day transactions and count daily fares (cash and coins) from revenue service vehicles. Perform a wide variety of clerical duties including answering multi-line phones, receiving and sorting mail, data entry, filing, and typing. Completes various administrative projects related to service delivery as required by Greenlink Management. Serves as a relief driver operating buses, trolleys, and paratransit vehicles to cover shifts or provide assistance, as needed. Performs duties of Greenlink Customer Service Representative at Greenlink Terminal, as needed. Actively participate in the reporting and tracking of safety-related issues or concerns that are observed during essential job functions.</div></div><br>
</div><br>
</div><br>
</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Job Duties</b></h2></div>
<p></p><div><div><div><div><b>Essential Functions</b></div></div><br>
<div><div><div><div><div><b>
 Essential Functions</b></div><div><b> % of Time</b></div></div><br>
<div><ul><li><b>
Provide Radio Dispatch and Fleet Monitoring: </b>Provide public transit dispatching for fixed route and paratransit services. Act as a central location for all incoming communication related to service delivery and direct communication as needed to the appropriate Greenlink personnel. Monitor two-way radio traffic from frontline staff and respond accordingly. Respond to and effectively resolve all operator requests in a timely fashion. Coordinate with supervisors to authorize and communicate route or service changes due to inclement weather, unsafe conditions, road constructions, accidents, and other unique situations. Instruct drivers concerning directions and detours. Contact and coordinate with law enforcement and emergency services when needed. Continuously monitor the location, condition of, and state of charge for fleet vehicles utilizing AVL and other applicable Intelligent Transportation Systems (ITS). Coordinate with maintenance when replacement vehicles or drivers are needed due to accidents, breakdowns, or other emergencies. Coordinate the movement of fleet vehicles in the Operations &amp; Maintenance Facility yard, as well as at the Greenlink Transit Center throughout the service day. Monitor and record all missed trips, road calls, and other relevant service information. Support management in the implementation and continuous improvement of Safety Management System (SMS) processes and activities. Report operational problems and incidents to supervisor. Make recommendations and propose solutions to operational problems. Ensure all fixed route trips are logged into the correct run and trip in the AVL tracking system. Monitor the AVL for communications from operators, alerts, and emergency alarms and respond accordingly.</li></ul><div>
 30%</div></div><br>
<div><ul><li><b>
Coordinate Daily Schedule &amp; Shift Management: </b>Using shift templates created by management, ensure weekly and daily work schedules are assigned to qualified frontline staff. Ensure all work is scheduled in compliance with Greenlink&rsquo;s scheduling policies, fatigue management programs, and applicable state and federal laws. Monitor schedules throughout each service day to respond to any unexpected work schedule openings. Take call outs from frontline staff and document absences appropriately. Act in a timely fashion to fill any unexpectedly open work with qualified frontline staff. Ensure all shifts are programmed into the appropriate scheduling system completely and accurately. Notify all affected frontline staff of any changes to employee schedules. Communicate any issues with scheduling to on-duty Transit Shift Supervisors. Assign vehicles to routes according to Greenlink policies and effectively assign any vehicle or coordinate driver changes that occur throughout the service day. Instruct any returning vehicles on where to park at the Operations &amp; Maintenance Facility based on fleet maintenance and operational needs.</li></ul><div>
 20%</div></div><br>
<div><ul><li><b>
Provide Paratransit Scheduling &amp; Dispatch Support:</b> Take appointments and schedule rides for paratransit service clients. Continuously monitor scheduling software for needed adjustments to operator, trip, or vehicle assignments. Contact paratransit clients as needed to negotiate trips, communicate service changes, or provide trip reminders. Completely and accurately document information in scheduling software related to client trips, contact information, and various service needs. Communicate last-minute service changes to operators in a timely fashion. Respond to and effectively resolve all paratransit operator requests in a timely fashion.</li></ul><div>
 20%</div></div><br>
<div><ul><li><b>
Provide Administrative Support:</b> Perform opening procedures for the Greenlink Operations &amp; Maintenance facility daily. Maintain accurate records of work schedules and fleet run sheets and update continuously throughout the service day. Reconcile end-of-day transactions. Count daily fares (cash and coins) from revenue service vehicles. Make daily cash deposit. Create daily, weekly, and monthly reports for ticket sales. Document safety-related issues or concerns directly observed or reported by front-line employees or the public. Maintain inventory of supplies and notify management when supplies are needed. Submit tickets for service to Facility Maintenance for any issues, concerns, or suggestions related to bus stop infrastructure, the Operations &amp; Maintenance Facility, or the Greenlink Transit Center, as needed. Assist management with various clerical duties as assigned including receiving and sorting mail, data entry, and typing. Assist management with various projects related to operational, promotional, or community outreach activities as needed. Monitor Automated Passenger Counter (APC) data and provide any error reports to maintenance for review.</li></ul><div>
 15%</div></div><br>
<div><ul><li><b>
Serve as Relief Driver:</b> Operate buses, trolleys, and paratransit vehicles when necessary to cover shifts or provide other assistance. Ensure vehicle is operated safely and that customers have a good experience. Collect fares as necessary. Assist passengers with disabilities onto and off the wheelchair lift, operate lift/ramp, and secure wheelchairs as required. Evacuate passengers in need during emergency situations. Operate buses and trolleys during special events and ensure the organization is cast in a positive light.</li></ul><div>
 10%</div></div><br>
<div><ul><li><b>
Provide Relief Customer Service at GTA Terminal:</b> Perform duties of Greenlink Customer Service Representative at Greenlink Terminal, as needed. Provide customer service, sell tickets, answer phones, answer questions, and troubleshoot mobile ticketing issues.</li></ul><div>
 5%</div></div></div></div></div><div><div><div><div><br>
Perform other duties as assigned.</div></div><br>
</div><br>
</div><br>
</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<p></p><div><div><div><div><b>Job Requirements</b></div></div><br>
<div><div><div><div><ul><li>
High school diploma or equivalent.</li></ul></div><div><br>
<ul><li>
Over one (1) year of experience in transit operations, dispatch, customer service, or a related field.</li></ul></div><div><br>
<ul><li>
Over one (1) year of bus driving experience or completion of the City of Greenville Bus Operator in Training Program.</li></ul></div><br>
</div></div><br>
</div><br>
</div><div><div><div><b>
Preferred Qualifications</b></div></div><br>
<div><div><div><ul><li>
Experience using Computer-Aided Dispatch (CAD) and AVL technology.</li></ul></div><br>
</div><br>
</div><br>
</div><div><div><div><b>
Driver's License Requirements</b></div></div><br>
<div><div><div><div><ul><li>
Valid South Carolina Class B CDL with air brake provision and passenger endorsement, or the equivalent CDL from their state of residence.</li></ul></div><div><br>
<ul><li>
Please be advised: Applicants who do not intend to relocate to South Carolina, must reside in a neighboring State (Georgia or North Carolina) and must meet the same CDL requirements as residents of South Carolina. In addition, employees residing in a neighboring state are required to provide to the City of Greenville an annual Motor Vehicle Record from their state&rsquo;s Department of Motor Vehicles at the sole cost of the employee.</li></ul></div><br>
</div></div><br>
</div><br>
</div><div><div><div><b>
Performance Requirements</b></div></div><br>
<div><div><div><div><b>
Knowledge of:</b></div></div><br>
<div><div><div><ul><li>
The geography and roadways of assigned routes within the entire Greenlink service area, and hours of service.</li></ul></div><div><br>
<ul><li>
Transit dispatch procedures.</li></ul></div><div><br>
<ul><li>
Proper public contact and telephone etiquette.</li></ul></div><div><br>
<ul><li>
Proper two-way radio communication.</li></ul></div><div><br>
<ul><li>
Greenlink&rsquo;s standard operating and emergency response procedures.</li></ul></div><div><br>
<ul><li>
High level customer service and de-escalation techniques.</li></ul></div><div><br>
<ul><li>
Mobile Data Terminal, AVL tracking system, paratransit scheduling, and fare collection systems.</li></ul></div><div><br>
<ul><li>
Computer operations sufficient to enter, retrieve, and interpret operational data.</li></ul></div><div><br>
<ul><li>
Basic Americans with Disabilities Act (ADA) requirements for fixed route and paratransit services.</li></ul></div><div><br>
<ul><li>
The safe operation of a public transit bus, including complete familiarization with its systems and safety features.</li></ul></div><div><br>
<ul><li>
Traffic rules, regulations and laws and procedures for the safe operation of a transit bus, and the ability to operate a transit bus in a safe manner.</li></ul></div></div></div></div></div><div><div><div><div><b><br>
Ability to:</b></div></div><br>
<div><div><div><ul><li>
Communicate basic information to internal and external customers in a respectful and knowledgeable manner.</li></ul></div><div><br>
<ul><li>
Utilize a variety of communication and interpersonal skills to interact successfully with people at several levels inside and outside the organization.</li></ul></div><div><br>
<ul><li>
Perform job duties under stressful conditions, react appropriately using good judgment, and effectively prioritize simultaneous demands.</li></ul></div><div><br>
<ul><li>
Handle multiple tasks to receive and communicate information to and from several sources ensuring operational activities are dispatched and monitored in a timely manner.</li></ul></div><div><br>
<ul><li>
Schedule and coordinate complex vehicle and passenger arrangements including transfers, route deviations, vehicle swaps, and other logistical needs.</li></ul></div><div><br>
<ul><li>
Utilize ITS to track vehicles, ensure all routes are logged in correctly, monitor electric vehicle performance, fleet condition, and on-time performance.</li></ul></div><div><br>
<ul><li>
Identify and report safety issues as well as trouble-shoot basic technological and operational problems.</li></ul></div><div><br>
<ul><li>
Operate a motor vehicle safely throughout various traffic environments.</li></ul></div><div><br>
<ul><li>
Utilize all standard safety equipment installed in transit passenger vehicles, including safety harnesses, restraints, and any other equipment required by federal, state, or local regulations.</li></ul></div><div><br>
<ul><li>
Assist persons with disabilities onto and off the wheelchair lift, operate lift/ramp, and secure wheelchairs.</li></ul></div><div><br>
<ul><li>
Evacuate passengers during emergency situations.</li></ul></div><div><br>
<ul><li>
Conduct and document pre- and post-trip inspections.</li></ul></div><div><br>
<ul><li>
Work a flexible schedule that includes nights, weekends, holidays, split shifts, and a reasonable amount of overtime.</li></ul></div><div><br>
<ul><li>
Function in a work environment with moderate noise level from several sources creating constant activity.</li></ul></div><div><br>
<ul><li>
Coordinate response activities during emergency events with internal staff and external public service agencies.</li></ul></div><div><br>
<ul><li>
Anticipate, identify, and correct operational or logistical deficiencies to ensure uninterrupted service for customers.</li></ul></div><div><br>
<ul><li>
Process ticket sales, accurately make change, process, and account for monies and receipts by making basic mathematical calculations.</li></ul></div><div><br>
<ul><li>
Write reports, prepare business letters, summarize meeting minutes, and compose emails in a clear and professional manner.</li></ul></div><div><br>
<ul><li>
Complete detailed reports of operational activities using various computer applications.</li></ul></div><div><br>
<ul><li>
Operate equipment to include dispatch equipment, radio/communications equipment, two-way radios, multi-line phone system, appropriate cell phone usage, and farebox.</li></ul></div><div><br>
<ul><li>
Operate general office equipment to include scanner, calculator, printer, copier, telephone, and computer with Microsoft Office Suite.</li></ul></div><div><br>
<ul><li>
Utilize specialized software and systems to include CAD, AVL tracking system, and paratransit scheduling system.</li></ul></div><br>
</div></div><br>
</div></div><br>
</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Other Information</b></h2></div>
<p></p><div><div><div><div><b>Working Conditions</b></div></div><br>
<div><div><div><div><b>
Primary Work Location: </b>Greenlink Terminal, Operations &amp; Maintenance Facility, and GTA Fleet Vehicles.</div></div></div></div><div><div><div><div><b><br>
Protective Equipment Required: </b>Safety vest, closed-toe shoes, and other Personal Protective Equipment (PPE) required of specific tasks as needed.</div></div></div></div><div><div><div><div><b><br>
Environmental/Health and Safety Factors:</b><br>
Daily exposure to respiratory hazards, noise and vibration, physical hazards, and cleaning chemicals. Seasonal exposure to wetness/humidity and extreme temperature. Weekly exposure to mechanical hazards when performing pre-trip vehicle inspections, communicable disease, and physical danger or verbal abuse.</div></div></div></div><div><div><div><div><b><br>
Physical Demands:</b><br>
Constantly requires hearing, vision, talking, fine dexterity, handling/grasping, balancing, sitting, and walking. Frequently requires lifting, reaching, twisting, standing, and foot controls. Occasionally requires carrying, pushing/pulling, bending, climbing, crouching/stooping, and kneeling. Light strength demands include exerting up to 10 pounds frequently and exerting up to 10-20 pounds occasionally.</div></div></div></div><div><div><div><div><b><br>
Mental Demands:</b><br>
Constantly requires working closely with others as part of a team. Frequently requires time pressures. Occasionally requires performing multiple tasks simultaneously, tedious or exacting work, noisy/distracting environment, and irregular schedule/overtime.</div></div><br>
</div><br>
</div><br>
</div><div><div><div><b>
Americans with Disabilities Act Compliance</b></div></div><br>
<div><div><div><div>
The City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.</div></div><br>
</div><br>
</div><br>
</div><div><div><div><b>
Disclaimer</b></div></div><br>
<div><div><div><div>
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.</div></div></div></div></div></div></div></div><p></p>
<br><div></div><div><div><div><p><b>HEALTH INSURANCE </b><br>
<br>
The City offers the following health insurance options to eligible employees:</p><ul> <li>Medical </li><li>Dental </li><li>Vision </li><li>Basic Term Life </li><li>Employee Supplemental Life </li><li>Spouse Term Life </li><li>Child Term Life </li><li>Short Term Disability (STD) </li><li>Long Term Disability (LTD) </li><li>Voluntary Benefits (Critical Illness, Accident, Hospital Care, etc.)</li></ul>All health insurance coverage is effective the first of the month following the employee&rsquo;s hire date except for LTD which is effective the 91st day following date of hire. <br>
<br>
<b>LEAVE &amp; HOLIDAY BENEFITS</b><ul> <li>General Leave is earned/accrued biweekly by all regular, full-time and permanent part-time employees as a percentage of normal work hours. </li><li>The City of Greenville observes 11 paid holidays.</li></ul><b>RETIREMENT BENEFITS</b><br>
The City is a member of the South Carolina State (SCRS) and Police Officers (PORS) defined benefit Retirement Systems.<br>
<br>
<b>AWARDS &amp; RECOGNITION</b><ul> <li>Employee Recognition &amp; Awards Program (ER&amp;A) </li><li>Employee Service Awards </li><li>Longevity Bonus</li></ul><b>OTHER BENEFITS &amp; OPPORTUNITIES</b><ul> <li>Worker's Compensation </li><li>Deferred Compensation </li><li>Flexible Spending Accounts (FSA) </li><li>Employee Assistance Program (EAP)</li></ul></div></div></div><p></p>
<br><div><div><div><div><b>Employer</b></div>
<div>City of Greenville (SC)</div>
</div></div><div><div><div><b>Address</b></div>
<div><p>206 S. Main St<br>
<br>
Greenville, South Carolina, 29601
</p></div></div></div><div><div><div><b>Phone</b></div>
<div>864-467-4530
<br>
</div></div></div><div><div><div><b>Website</b></div>
<div>https://jobs.greenvillesc.gov</div></div></div></div>

<div><div><div><div><div><b>Salary</b><div>
</div></div></div><div><div>$44,512.00 - $56,472.00 Annually</div>
</div></div><div><div><div><b>Location
</b></div></div><div></div><div><div>205 Arcadia Drive (Greenlink) - Greenville, SC</div>
</div></div></div><div><div><div><div><b>Job Type</b></div>
</div><div><div>Full Time</div>
</div></div><div><div><div><b>Job Number</b></div>
</div><div><div>01488</div>
</div></div></div><div><div><div><div><b>Department</b></div>
</div><div><div>PUBLIC TRANSPORTATION</div>
</div></div><div><div><div><b>Division</b></div>
</div><div><div>TRANSIT OPERATIONS</div>
</div></div></div><div><div><div><div><b>Opening Date</b></div>
</div><div><div>03/16/2026</div>
</div></div><div><div><div><b>Closing Date</b></div>
</div><div><div>3/27/2026 11:59 PM Eastern</div>
</div></div></div><div><div><div><div><b>FLSA</b></div>
</div><div><div>Non-Exempt</div></div></div></div></div>
<br><div><div><div><h2 class="jobSectionHeader"><b>Brief Description</b></h2></div>
<p></p><div><div><div><div><b>Job Summary</b></div></div><br>
<div><div><div><div>
Under regular direction and in compliance with standard operating procedures and policies, monitors and coordinates the movement of daily fixed route and paratransit operations to ensure service delivery. Provides support and customer service for both fixed route and paratransit services. Utilizes Greenlink resources to manage weekly and daily fixed route and paratransit passenger and employee schedules. Utilizes Automated Vehicle Location (AVL) and other technology to continuously monitor fixed route and paratransit fleets and adjust as needed to ensure smooth service delivery. Answers calls from paratransit customers and schedules rides. Ensures frontline coverage for fixed route and paratransit operations and fills uncovered work where needed. Reconciles end-of-day transactions and counts daily fares (cash and coins) from revenue service vehicles. Performs a wide variety of clerical duties including answering multi-line phones, receiving and sorting mail, data entry, filing, and typing. Completes various administrative projects related to service delivery as required by Greenlink Management. Performs duties of Greenlink Customer Service Representative at Greenlink Terminal, as needed. Actively participates in the reporting and tracking of safety-related issues or concerns that are observed during essential job functions.</div></div><br>
</div><br>
</div><br>
</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Job Duties</b></h2></div>
<p></p><div><div><div><div><b>Essential Functions</b></div></div><br>
<div><div><div><div><div><b>
 Essential Functions</b></div><div><b> % of Time</b></div></div><br>
<div><ul><li><b>
Provide Radio Dispatch and Fleet Monitoring:</b> Provide public transit dispatching for fixed route and paratransit services. Act as a central location for all incoming communication related to service delivery and direct communication as needed to the appropriate Greenlink personnel. Monitor two-way radio traffic from frontline staff and respond accordingly. Respond to and effectively resolve all operator requests in a timely fashion. Coordinate with supervisors to authorize and communicate route or service changes due to inclement weather, unsafe conditions, road constructions, accidents, and other unique situations. Instruct drivers concerning directions and detours. Contact and coordinate with law enforcement and emergency services when needed. Continuously monitor the location, condition of, and state of charge for fleet vehicles utilizing AVL and other applicable Intelligent Transportation Systems (ITS). Coordinate with maintenance when replacement vehicles or drivers are needed due to accidents, breakdowns, or other emergencies. Coordinate the movement of fleet vehicles in the Operations &amp; Maintenance Facility yard, as well as at the Greenlink Transit Center throughout the service day. Monitor and record all missed trips, road calls, and other relevant service information. Support management in the implementation and continuous improvement of Safety Management System (SMS) processes and activities. Report operational problems and incidents to supervisor. Make recommendations and propose solutions to operational problems. Ensure all fixed route trips are logged into the correct run and trip in the AVL tracking system. Monitor the AVL for communications from operators, alerts, and emergency alarms and respond accordingly.</li></ul><div>
 40%</div></div><br>
<div><ul><li><b>
Coordinate Daily Schedule &amp; Shift Management: </b>Using shift templates created by management, ensure weekly and daily work schedules are assigned to qualified frontline staff. Ensure all work is scheduled in compliance with Greenlink&rsquo;s scheduling policies, fatigue management programs, and applicable state and federal laws. Monitor schedules throughout each service day to respond to any unexpected work schedule openings. Take call outs from frontline staff and document absences appropriately. Act in a timely fashion to fill any unexpectedly open work with qualified frontline staff. Ensure all shifts are programmed into the appropriate scheduling system completely and accurately. Notify all affected frontline staff of any changes to employee schedules. Communicate any issues with scheduling to on-duty Transit Shift Supervisors. Assign vehicles to routes according to Greenlink policies and effectively assign any vehicle or coordinate driver changes that occur throughout the service day. Instruct any returning vehicles on where to park at the Operations &amp; Maintenance Facility based on fleet maintenance and operational needs.</li></ul><div>
 20%</div></div><br>
<div><ul><li><b>
Provide Paratransit Scheduling &amp; Dispatch Support:</b> Take appointments and schedule rides for paratransit service clients. Continuously monitor scheduling software for needed adjustments to operator, trip, or vehicle assignments. Contact paratransit clients as needed to negotiate trips, communicate service changes, or provide trip reminders. Completely and accurately document information in scheduling software related to client trips, contact information, and various service needs. Communicate last-minute service changes to operators in a timely fashion. Respond to and effectively resolve all paratransit operator requests in a timely fashion.</li></ul><div>
 20%</div></div><br>
<div><ul><li><b>
Provide Administrative Support:</b> Perform opening procedures for the Greenlink Operations &amp; Maintenance facility daily. Maintain accurate records of work schedules and fleet run sheets and update continuously throughout the service day. Reconcile end-of-day transactions. Count daily fares (cash and coins) from revenue service vehicles. Make daily cash deposit. Create daily, weekly, and monthly reports for ticket sales. Document safety-related issues or concerns directly observed or reported by front-line employees or the public. Maintain inventory of supplies and notify management when supplies are needed. Submit tickets for service to Facility Maintenance for any issues, concerns, or suggestions related to bus stop infrastructure, the Operations &amp; Maintenance Facility, or the Greenlink Transit Center, as needed. Assist management with various clerical duties as assigned including receiving and sorting mail, data entry, and typing. Assist management with various projects related to operational, promotional, or community outreach activities as needed. Monitor Automated Passenger Counter (APC) data and provide any error reports to maintenance for review.</li></ul><div>
 15%</div></div><br>
<div><ul><li><b>
Provide Relief Customer Service at GTA Terminal: </b>Perform duties of Greenlink Customer Service Representative at Greenlink Terminal, as needed. Provide customer service, sell tickets, answer phones, answer questions, and troubleshoot mobile ticketing issues.</li></ul><div>
 5%</div></div></div></div></div><div><div><div><div><br>
Perform other duties as assigned.</div></div><br>
</div><br>
</div><br>
</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<p></p><div><div><div><div><b>Job Requirements</b></div></div><br>
<div><div><div><div><ul><li>
High school diploma or equivalent.</li></ul></div><div><br>
<ul><li>
Over one (1) year of experience in transit operations, dispatch, customer service, or a related field.</li></ul></div><br>
</div></div><br>
</div><br>
</div><div><div><div><b>
Preferred Qualifications</b></div></div><br>
<div><div><div><ul><li>
Experience using Computer-Aided Design (CAD) and AVL technology.</li></ul></div><br>
</div><br>
</div><br>
</div><div><div><div><b>
Driver's License Requirements</b></div></div><br>
<div><div><div><ul><li>
Valid South Carolina Class D Driver's License.</li></ul></div><br>
</div><br>
</div><br>
</div><div><div><div><b>
Performance Requirements</b></div></div><br>
<div><div><div><div><b>
Knowledge of:</b></div></div><br>
<div><div><div><ul><li>
The geography and roadways of assigned routes within the entire Greenlink service area, and hours of service.</li></ul></div><div><br>
<ul><li>
Transit dispatch procedures.</li></ul></div><div><br>
<ul><li>
Proper public contact and telephone etiquette.</li></ul></div><div><br>
<ul><li>
Proper two-way radio communication.</li></ul></div><div><br>
<ul><li>
Greenlink&rsquo;s standard operating and emergency response procedures.</li></ul></div><div><br>
<ul><li>
High level customer service and de-escalation techniques.</li></ul></div><div><br>
<ul><li>
Mobile Data Terminal, AVL tracking system, paratransit scheduling, and fare collection systems.</li></ul></div><div><br>
<ul><li>
Computer operations sufficient to enter, retrieve, and interpret operational data.</li></ul></div><div><br>
<ul><li>
Basic Americans with Disabilities Act (ADA) requirements for fixed route and paratransit services.</li></ul></div></div></div></div></div><div><div><div><div><b><br>
Ability to:</b></div></div><br>
<div><div><div><ul><li>
Communicate basic information to internal and external customers in a respectful and knowledgeable manner.</li></ul></div><div><br>
<ul><li>
Utilize a variety of communication and interpersonal skills to interact successfully with people at several levels inside and outside the organization.</li></ul></div><div><br>
<ul><li>
Perform job duties under stressful conditions, react appropriately using good judgment, and effectively prioritize simultaneous demands.</li></ul></div><div><br>
<ul><li>
Handle multiple tasks to receive and communicate information to and from several sources ensuring operational activities are dispatched and monitored in a timely manner.</li></ul></div><div><br>
<ul><li>
Schedule and coordinate complex vehicle and passenger arrangements including transfers, route deviations, vehicle swaps, and other logistical needs.</li></ul></div><div><br>
<ul><li>
Utilize ITS to track vehicles, ensure all routes are logged in correctly, monitor electric vehicle performance, fleet condition, and on-time performance.</li></ul></div><div><br>
<ul><li>
Identify and report safety issues as well as trouble-shoot basic technological and operational problems.</li></ul></div><div><br>
<ul><li>
Work a flexible schedule that includes nights, weekends, holidays, split shifts, and a reasonable amount of overtime.</li></ul></div><div><br>
<ul><li>
Function in a work environment with moderate noise level from several sources creating constant activity.</li></ul></div><div><br>
<ul><li>
Coordinate response activities during emergency events with internal staff and external public service agencies.</li></ul></div><div><br>
<ul><li>
Anticipate, identify, and correct operational or logistical deficiencies to ensure uninterrupted service for customers.</li></ul></div><div><br>
<ul><li>
Process ticket sales, accurately make change, process, and account for monies and receipts by making basic mathematical calculations.</li></ul></div><div><br>
<ul><li>
Write reports, prepare business letters, summarize meeting minutes, and compose emails in a clear and professional manner.</li></ul></div><div><br>
<ul><li>
Complete detailed reports of operational activities using various computer applications.</li></ul></div><div><br>
<ul><li>
Operate equipment to include dispatch equipment, radio/communications equipment, two-way radios, multi-line phone system, appropriate cell phone usage, and farebox.</li></ul></div><div><br>
<ul><li>
Operate general office equipment to include scanner, calculator, printer, copier, telephone, and computer with Microsoft Office Suite.</li></ul></div><div><br>
<ul><li>
Utilize specialized software and systems to include CAD, AVL tracking system, and paratransit scheduling system.</li></ul></div><br>
</div></div><br>
</div></div><br>
</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Other Information</b></h2></div>
<p></p><div><div><div><div><b>Working Conditions</b></div></div><br>
<div><div><div><div><b>
Primary Work Location: </b>Greenlink Terminal or Operations &amp; Maintenance Facility.</div></div></div></div><div><div><div><div><b><br>
Protective Equipment Required: </b>Safety vest, closed-toe shoes, and other Personal Protective Equipment (PPE) required of specific tasks as needed.</div></div></div></div><div><div><div><div><b><br>
Environmental/Health and Safety Factors:</b><br>
Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work. Daily exposure to respiratory hazards, noise and vibration, and physical hazards. Seasonal exposure to extreme temperature and wetness and/or humidity. Constant exposure to electrical hazards, communicable disease, and physical danger or verbal abuse.</div></div></div></div><div><div><div><div><b><br>
Physical Demands:</b><br>
Constantly requires hearing, vision, talking, fine dexterity, handling/grasping, reaching, balancing, sitting, and walking. Frequently requires lifting, reaching, twisting, and standing. Occasionally requires carrying, pushing/pulling, bending, climbing, crouching/stooping, and kneeling. Light strength demands include exerting up to 10 pounds frequently and exerting up to 10-20 pounds occasionally.</div></div></div></div><div><div><div><div><b><br>
Mental Demands:</b><br>
Continuously requires working closely with others as part of a team. Frequently requires time pressures. Occasionally requires performing multiple tasks simultaneously, tedious or exacting work, noisy/distracting environment, and irregular schedule/overtime.</div></div><br>
</div><br>
</div><br>
</div><div><div><div><b>
Americans with Disabilities Act Compliance</b></div></div><br>
<div><div><div><div>
The City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.</div></div><br>
</div><br>
</div><br>
</div><div><div><div><b>
Disclaimer</b></div></div><br>
<div><div><div><div>
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.</div></div></div></div></div></div></div></div><p></p>
<br><div></div><div><div><div><p><b>HEALTH INSURANCE </b><br>
<br>
The City offers the following health insurance options to eligible employees:</p><ul> <li>Medical </li><li>Dental </li><li>Vision </li><li>Basic Term Life </li><li>Employee Supplemental Life </li><li>Spouse Term Life </li><li>Child Term Life </li><li>Short Term Disability (STD) </li><li>Long Term Disability (LTD) </li><li>Voluntary Benefits (Critical Illness, Accident, Hospital Care, etc.)</li></ul>All health insurance coverage is effective the first of the month following the employee&rsquo;s hire date except for LTD which is effective the 91st day following date of hire. <br>
<br>
<b>LEAVE &amp; HOLIDAY BENEFITS</b><ul> <li>General Leave is earned/accrued biweekly by all regular, full-time and permanent part-time employees as a percentage of normal work hours. </li><li>The City of Greenville observes 11 paid holidays.</li></ul><b>RETIREMENT BENEFITS</b><br>
The City is a member of the South Carolina State (SCRS) and Police Officers (PORS) defined benefit Retirement Systems.<br>
<br>
<b>AWARDS &amp; RECOGNITION</b><ul> <li>Employee Recognition &amp; Awards Program (ER&amp;A) </li><li>Employee Service Awards </li><li>Longevity Bonus</li></ul><b>OTHER BENEFITS &amp; OPPORTUNITIES</b><ul> <li>Worker's Compensation </li><li>Deferred Compensation </li><li>Flexible Spending Accounts (FSA) </li><li>Employee Assistance Program (EAP)</li></ul></div></div></div><p></p>
<br><div><div><div><div><b>Employer</b></div>
<div>City of Greenville (SC)</div>
</div></div><div><div><div><b>Address</b></div>
<div><p>206 S. Main St<br>
<br>
Greenville, South Carolina, 29601
</p></div></div></div><div><div><div><b>Phone</b></div>
<div>864-467-4530
<br>
</div></div></div><div><div><div><b>Website</b></div>
<div>https://jobs.greenvillesc.gov</div></div></div></div>

TRANSIT DISPATCHER - 0326

Alpert & Alpert Iron & Metal, Inc

<div><p><b>Job Purpose</b></p><p>
The Transportation Coordinator is responsible for supporting the logistical needs of Alpert &amp; Alpert by coordinating the movement of inbound and outbound shipments. This role focuses on container shipments, 3rd-party brokered services, and general dispatch support to ensure material moves efficiently and cost-effectively. As key Operations support, the Transportation Coordinator ensures documentation compliance and proactive issue resolution for all transportation modes.</p><p></p><p><b><br>
Duties and Responsibilities</b></p><ul><li>
Plan, book, dispatch, and track inbound and outbound shipments across various transportation modes, with a primary focus on truck and ocean freight.</li><li>
Coordinate daily logistics tasks to support container shipments and specialized 3rd-party brokered services.</li><li>
Provide essential dispatch support as operational needs are defined during the Long Beach facility integration.</li><li>
Interface with freight brokers and carriers to negotiate shipping rates and secure necessary capacity.</li><li>
Analyze transportation data to identify cost-effective routing options that maintain high service quality and delivery speed.</li><li>
Support the Logistics and Dispatch leadership in executing broader national logistics strategies.</li><li>
Proactively monitor shipments in transit to identify and address potential delays, damage, or routing hurdles.</li><li>
Maintain consistent communication with internal stakeholders to provide status updates and resolve logistical bottlenecks.</li><li>
Prepare and manage critical shipping documentation, including Bills of Lading (BOL), customs paperwork, and invoices.</li><li>
Ensure all transportation activities comply with company internal needs and external regulatory requirements.</li><li>
Other tasks as needed.</li></ul><p></p><p><b><br>
Qualifications Include:</b></p><ul><li><b>
Experience:</b> Proven track record of success in administrative or operational roles; experience in the scrap metal or recycling industry is a plus.</li><li><b>
Logistics Knowledge:</b> Understanding of trucking and ocean freight (container) shipments.</li><li><b>
Detail Oriented:</b> High level of accuracy in managing complex documentation and multi-step scheduling.</li><li><b>
Communication:</b> Ability to keep stakeholders informed and collaborate effectively with 3rd-party carriers and internal teams.</li><li><b>
Problem Solving:</b> A proactive approach to addressing transit delays and resolving shipping issues.</li></ul><p></p><p><b><br>
Working conditions</b></p><p>
Work occurs mainly in an indoor office setting.</p><p></p><p><b><br>
Physical requirements</b></p><p>
This job requires the ability to sit for extended periods, use a computer/telephone for the majority of the workday, and occasionally move throughout the yard facility for coordination purposes.</p></div>

Transportation Coordinator

Search 10000+ Transit operations coordinator jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 transit operations coordinator jobs Near Me

Nyc transit option z zee 2

Transit Dispatcher

Transit Administrator

TRANSIT DISPATCHER/RELIEF DRIVER - 0326

TRANSIT DISPATCHER/RELIEF DRIVER - 0326

TRANSIT DISPATCHER - 0326

Transportation Coordinator