transportation dispatch manager

Acertus

<div>The OTR Dispatch Manager is responsible for overseeing daily dispatch operations to ensure the efficient and timely movement of vehicles across the transportation network. This role manages dispatch staff, monitors performance metrics, resolves escalated issues, and implements operational improvements to support service levels and operational efficiency. The ideal candidate is highly organized, thrives in a fast-paced logistics environment, and has strong leadership, communication, and problem-solving skills.

Schedule: Monday - Friday, 7:30am - 5:00pm

Pay: $60,000- 75,000 Based on experience 


What will you be doing?
<ul>
<li>Lead and manage the daily operations of the dispatch team to ensure efficient routing and scheduling of drivers.
</li>
<li>Monitor team productivity and provide coaching, feedback, and development to improve performance.
</li>
<li>Organize workflow and ensure dispatch staff understand responsibilities and assigned tasks.
</li>
<li>Manage dispatch operations across assigned portfolios, regions, or lanes in accordance with company policies.
</li>
<li>Analyze operational metrics and reporting to identify opportunities for improvement and cost reduction.
</li>
<li>Ensure quality, customer satisfaction, and financial commitments are consistently met.
</li>
<li>Resolve escalated issues involving drivers, customers, and dispatch team members.
</li>
<li>Support inbound dispatch calls during high-volume periods.
</li>
<li>Assist team members with order entry, chats, and ticket management when operational demand increases.
</li>
<li>Collaborate with Accounting and Operations teams to support accurate month-end audits and reporting.
</li>
<li>Work cross-functionally with IT to resolve system issues and implement enhancements.
</li>
<li>Ensure service level agreements (SLAs) are consistently met for assigned accounts.
</li>
<li>Manage scheduling, PTO approvals, timesheets, and coverage planning for dispatch staff.
</li>
<li>Partner with the People &amp; Culture team on hiring, onboarding, coaching, and employee development initiatives.
</li>
</ul>What are we looking for?
<ul>
<li>High school diploma or equivalent required.
</li>
<li>Associate&rsquo;s degree in business, logistics, or a related field preferred.
</li>
<li>3+ years of dispatch, transportation, or logistics experience, preferably in a leadership or supervisory capacity.
</li>
<li>Strong understanding of transportation or logistics operations.
</li>
<li>Excellent organizational and time-management skills.
</li>
<li>Strong communication and interpersonal abilities.
</li>
<li>Ability to multitask and prioritize in a fast-paced environment.
</li>
<li>Strong attention to detail and accuracy.
</li>
<li>Experience using dispatch systems, order entry software, and Microsoft Office.
</li>
<li>Ability to analyze operational metrics and implement process improvements.
</li>
<li>Customer service and problem-resolution skills.</li></ul> 

Benefits

At ACERTUS we believe that our employees are our greatest asset. Our benefits include:
<ul>
<li>Medical, Dental and Vision Insurance benefits start on the 1st of the month following your start date.</li>
<li>Company Paid Time Off</li>
<li>8 Company Paid Holidays</li>
<li>401(k) with auto-enrollment at 3% starts on the 1st of the month following your start date.</li>
<li>Casual Work environment</li></ul> 


About ACERTUS

ACERTUS is as an automotive logistics provider that utilizes technology to provide unparalleled service and visibility into the transportation process accompanied by a full suite of vehicle lifecycle solutions. Our people, process, and innovative technology are the engine behind our relentless drive to deliver. We believe in enhancing our customers&rsquo; experience by providing end-to-end solutions throughout the lifecycle of a vehicle. ACERTUS offers a suite of vehicle transportation services, customizable technology, a national title and registration platform, compliance services, home delivery and pickup, and a growing vehicle storage footprint throughout North America. 


ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.</div>

OTR Dispatch Manager

HERMANN FORWARDING

<div><h2 class="jobSectionHeader">Driver Manager (Overnight)</h2><h2 class="jobSectionHeader">
Job Summary:</h2>
The Driver Dispatch Manager is responsible for training, evaluating, and supporting drivers in full compliance with local, state, and federal regulations. This role requires close coordination with drivers, customers, internal staff, and management to address issues, maintain strong professional relationships, and collaborate across departments to ensure employees have the tools and environment needed to succeed.<h2 class="jobSectionHeader">
Working Hours:</h2>
8:00pm - 6:00 am EST ( 7:00pm - 5:00 am CST )<h2 class="jobSectionHeader">
Responsibilities:</h2><h3 class="jobSectionHeader">
Knowledge &amp; Operational Oversight</h3><ul><li>
Apply principles and methods related to the movement of goods, including cost and benefit considerations.</li><li>
Provide exceptional customer service, including needs assessment, adherence to service standards, and monitoring customer satisfaction.</li><li>
Coordinate with drivers to ensure timely pickups and deliveries.</li><li>
Arrange periodic equipment maintenance as needed.</li><li>
Maintain costs and profits within established budgets.</li><li>
Track driver hours and mileage in collaboration with Load Planners to maximize productivity.</li><li>
Support cost-reduction initiatives.</li><li>
Monitor performance related to driver incidents, equipment failures, breakdowns, and other potential service disruptions.</li></ul><h3 class="jobSectionHeader">
Service Performance &amp; Compliance</h3><ul><li>
Maintain service rates that meet company expectations, including a 99.0% on-time service rate.</li><li>
Ensure drivers follow all safety regulations and that training methods are effective.</li><li>
Ensure dispatch protocols comply with both client and company policies.</li><li>
Demonstrate proficiency with administrative systems and procedures, including:<ul><li>
Transportation Management Systems (dispatching, order processing, etc.)</li><li>
Microsoft Office and other business applications</li><li>
Satellite tracking and communications software</li></ul></li></ul><h3 class="jobSectionHeader">
Planning &amp; Workload Management</h3><ul><li>
Communicate daily with drivers.</li><li>
Dispatch drivers for previous, current, and upcoming assignments.</li><li>
Update TMS orders accurately and promptly.</li><li>
Provide ETAs for pickups and deliveries.</li><li>
Track and trace shipments.</li><li>
Manage rail billing, tracking, tracing, and communication with customers and dray partners for intermodal operations.</li><li>
Perform other duties as assigned.</li></ul><h2 class="jobSectionHeader">
Required Qualifications</h2><ul><li>
Must have previous experience managing Drivers.</li><li>
Must have a minimum of 3 years of experience in the transportation, supply chain industry.</li><li>
Must have experience / familiar with containerized freight out of the Port of Houston</li><li>
Degree in business or related field preferred.</li><li>
Proficient in Excel and Word, TMS systems.</li><li>
Knowledge of CDL, DOT, and HOS standards.</li><li>
Fully knowledgeable on federal, state, and local transportation and intermodal regulations.</li></ul><h2 class="jobSectionHeader">
Benefits</h2><ul><li>
Medical, dental, and vision insurance available after 30 days of full-time employment</li><li>
401(k) with 35% company match</li><li>
Company-paid life insurance</li><li>
Paid time off</li><li>
Disability, accident, and critical illness insurance</li><li>
Performance-based bonuses</li></ul> 
Hermann Services is proud to be an Equal Opportunity Employer.</div>

Driver Dispatch Manager

Eagle Systems, Inc.

<div>Eagle Systems, Inc. is currently hiring for a full-time Contractor Manager Dispatcher in the Baltimore, MD market.
Eagle Group has been a part of the transportation industry for more than 90 years starting with Eagle Livery in 1903 and has grown to over 24 terminals nationwide.
Eagle Systems utilizes cutting-edge technology to improve visibility and create efficiencies to meet and exceed our client's expectations and provide our drivers with tools that make them successful.
Eagle Systems is employee-focused and understands that each of our dispatch team members are critical and invaluable to our success.
Qualifications:<ul><li>
Knowledge of Ports and Railroads</li><li>
Knowledge of FMCSA Regulations, safety rules and DOT preventable truck maintenance</li><li>
Experience working with owner operator drivers</li><li>
Excellent written and verbal communication skills</li><li>
Capable of working independently as well as in a team environment</li><li>
Knowledge of logs related to commercial/intermodal carriers</li><li>
Computer skills-must be confident utilizing the Google suite of products (docs, sheets, Gmail, etc) and Microsoft Excel</li><li>
Bilingual in Spanish and English preferred but not required</li></ul>
Responsibilities:<ul><li>
Daily dispatching of Independent Contractors</li><li>
Order entry and setting delivery appointments</li><li>
Daily contact with customers</li><li>
Safety-logs, tracking and obtaining daily/monthly required documents</li><li>
Equipment tracking in port and rail systems</li><li>
Accuracy with Driver Pay</li><li>
Assist with customer service requests</li><li>
Assist with dispatch and driver needs</li><li>
Assist with other office duties as needed</li></ul>
Compensation: $54,000-$60,000/year depending upon experience<ul><li>
Employer paid medical/dental/vision</li><li>
Paid vacation, sick and holiday</li><li>
401k with company match</li><li>
Employee Stock Ownership Program (ESOP)</li><li>
Salaried position based on experience</li></ul>
Equal opportunity employer, including protected veterans and people with disabilities.</div>

Contractor Manager-Dispatcher

VPNE

Position Summary
 
The Dispatcher schedules and notifies operators and drivers to service vehicles that carry passengers. At the end of each shift, the Dispatcher prepares a detailed report on all activities occurring during their shift using the records, logs, and schedules of calls received during the transition.
 
Responsibilities
 
Dispatch Operators and Drivers
 
Assign transportation services
 
Assign stand-by or extra-board operators in the event of operator absences, increased service volumes, or to minimize service disruptions because of traffic, vehicle malfunctions, operator problems, and emergencies
 
Assign vehicles considering preventive maintenance schedules and capacity needs.
 
Monitor operators and trip status, adjusting and reassignments as necessary to ensure on-time performance.
 
Maintain Detailed Logs
 
Maintain an attendance log for operators and other appropriate staff
 
Maintain check-out records
 
Maintain scheduling and performance data in the event of real-time operations
 
Accurately and appropriately document daily activities related to service
 
Customer Service
 
Maintains two-way communication with operators, providing information on customers, cancellations, and directional assistance when necessary
 
Communicate effectively with operations staff regarding scheduling or passenger issues.
 
Maintain a professional demeanor and appearance.
 
Managing Staff
 
Effectively direct employees in the performance of their duties
 
Report any staff issues to Shuttle Operations Manager
 
Perform other duties as assigned to ensure the efficient operation of the department.
 
Years of Experience: Minimum of 1 year of relevant experience within the transportation industry
 
Language Skills: Proficient in English both verbally and written
 
Requirements: 
Excellent communication skills with the ability to adapt to changing situations and listen to feedback
 
Proven customer service and interpersonal skills
 
Attention to detail
 
Demonstrate poise, tact, and diplomacy and have sound judgment and discretion.
 
Excellent verbal and written communication skills
 
Organizational and time management skills
 
General knowledge of Windows-based computer operating systems and Microsoft Office
 
Able to work as a member of the team
 
Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups
 
Ability to adapt and remain flexible in a fast-paced environment
 
Ready to use a multi-line phone system and handle multiple tasks concurrently
 
Travel requirement outside of the immediate area (as a percent) &lt; 5%
 #vpnehealth
 
VPNE is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Transportation Dispatcher

Frontier Transport, NA LP

Position Purpose: To effectively manage and dispatch a fleet of drivers for bulk distribution operations, with continuous focus on customer service and satisfaction, as well as equipment and personnel productivity within a safe and compliant operation. This position will also require good interpersonal skills to work in a team environment as well as with other terminal locations.General duties and Responsibilities:&middot; Manage daily dispatch operations of Bulk Transportation Fleet&middot; Develop and maintain relationships with drivers and focus on superior customer service at all times&middot; Maintain high level of productivity on equipment and personnel&middot; Ensure driver compliance with company procedures and policies&middot; Promote safety in operations&middot; Provide accurate detailed information to drivers on load instructions&middot; Manage exceptions &ndash; last minute changes, emergency loads, etc.&middot; Proficient use of TMW operating system, responsible for uploading documents into system to maintain up-to-date accounts receivables.&middot; Develop higher degree of use for Samsara communications to reduce unnecessary telephone and text interchange between dispatch and drivers.&middot; Maintain dispatch status updates for all moves&middot; Ensure accurate entry of driver and equipment on each load&middot; Document any issues that may lead to driver disciplinary actions and make recommendation of those actions.&middot; Provide performance review input for drivers and document accordingly.&middot; Route driver into terminal when necessary.&middot; Monitor backhaul availability and secure loads when possible.&middot; Track equipment and ensure it is at terminal when not in use.&middot; Develop relationships with other terminal and office personnel to work together on the &ldquo;whole picture&rdquo;.&middot; Other duties as may be assigned.Job Type: Full-timeJob Type: Full-timePay: $65,000.00 - $75,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Dispatching: 1 year (Preferred)</li></ul>Work Location: In person

Frontier Transport Bulk Dispatcher

Xforia

Job Summary We are seeking an energetic and detail-oriented Logistics Dispatcher/Transportation Dispatcher to coordinate and manage the efficient movement of freight and shipments. In this vital role, you will serve as the communication hub between drivers, carriers, warehouses, and clients, ensuring timely deliveries and optimal fleet utilization. Your proactive approach will help streamline transportation operations, enhance supply chain efficiency, and uphold high standards of customer service. This position offers an exciting opportunity to be at the heart of logistics management, driving operational success through precise dispatching and strategic planning.Responsibilities<ul><li>Coordinate daily transportation activities by assigning freight loads to drivers and carriers based on delivery schedules, vehicle availability, and route optimization. </li><li>Utilize transportation management systems such as Oracle Transportation Management and SyteLine to track shipments, update statuses, and manage data entry accurately. </li><li>Monitor GPS and GIS tools to oversee fleet locations in real-time, ensuring adherence to routes and schedules while adjusting plans as needed for traffic or unforeseen delays. </li><li>Communicate effectively with drivers, warehouse staff, 3PL providers, and customers via multi-line phone systems while maintaining professional phone etiquette. </li><li>Maintain detailed records of shipping &amp; receiving transactions, dispatch logs, incident reports, and delivery confirmations using AS400 or similar platforms. </li><li>Analyze transportation data to identify inefficiencies or delays; implement solutions to improve overall logistics performance. </li><li>Support shipping &amp; receiving operations by coordinating freight movements, managing fleet management tasks, and assisting with inventory updates in SyteLine.</li></ul>Skills<ul><li>Strong knowledge of GIS (Geographic Information Systems), GPS technology, and transportation planning tools to optimize routes and monitor fleet locations. </li><li>Proficiency with transportation management systems such as Oracle Transportation Management and AS400 for data entry, tracking shipments, and reporting. </li><li>Excellent communication skills with the ability to handle multi-line phone systems professionally while demonstrating strong phone etiquette. </li><li>Analysis skills to interpret logistics data for continuous improvement in freight efficiency and delivery accuracy. </li><li>Experience with dispatching freight across various modes of transportation within a supply chain environment. </li><li>Familiarity with shipping &amp; receiving procedures, fleet management practices, and 3PL (third-party logistics) coordination. </li><li>Competence in using transportation planning software like SyteLine or similar ERP systems for inventory control and order processing. </li><li>Ability to operate GPS devices, GIS platforms, and other logistics technology tools effectively for real-time decision-making. </li><li>Strong typing skills for quick data entry alongside attention to detail in documentation processes such as incident reports or delivery logs. Join our team as a Logistics Dispatcher/Transportation Dispatcher where your proactive coordination skills will keep our supply chain moving smoothly! Your expertise will directly contribute to operational excellence while providing outstanding service to our clients. We value energetic professionals eager to make a difference in dynamic logistics environments!</li></ul>Pay: $18.00 - $24.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Logistics dispatcher/ Transportation dispatcher

I Log, LLC

Job Title: Overnight Dispatch ManagerLocation: Fully Remote (Work From Home)Salary: $65,000 annually Benefits: Full benefits package available after 30 days of employmentSchedule<ul><li>Monday &ndash; Friday: 8:00 PM &ndash; 8:00 AM</li><li>Saturday &amp; Sunday: Reduced / limited hours</li></ul>Job OverviewWe are seeking a reliable and detail-oriented Overnight Dispatch Manager to oversee after-hours operations. This role is critical in ensuring smooth communication between internal teams, customers, and drivers during overnight shifts. The ideal candidate is responsive, organized, and comfortable working independently in a remote environment.Key Responsibilities<ul><li>Send daily and overnight reports to internal team members</li><li>Distribute reports and updates to customers in a timely manner</li><li>Remain available to answer incoming calls from 8:00 PM to 8:00 AM, seven days a week</li><li>Communicate effectively with customers regarding updates, issues, and service needs</li><li>Coordinate and communicate with drivers to ensure efficient operations</li></ul>Qualifications<ul><li>Strong communication and organizational skills</li><li>Ability to multitask and prioritize in a fast-paced environment</li><li>Dependable and responsive during overnight hours</li><li>Previous dispatch or logistics experience preferred (but not required)</li><li>Comfortable working remotely with minimal supervision</li></ul>What We Offer<ul><li>Competitive annual salary</li><li>Full benefits package after 30 days</li><li>Flexible weekend hours</li><li>Remote work environment</li></ul>Pay: From $65,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Overnight Dispatch Manager

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