transportation dispatch manager

Acertus

<div>The OTR Dispatch Manager is responsible for overseeing daily dispatch operations to ensure the efficient and timely movement of vehicles across the transportation network. This role manages dispatch staff, monitors performance metrics, resolves escalated issues, and implements operational improvements to support service levels and operational efficiency. The ideal candidate is highly organized, thrives in a fast-paced logistics environment, and has strong leadership, communication, and problem-solving skills.

Schedule: Monday - Friday, 7:30am - 5:00pm

Pay: $60,000- 75,000 Based on experience 


What will you be doing?
<ul>
<li>Lead and manage the daily operations of the dispatch team to ensure efficient routing and scheduling of drivers.
</li>
<li>Monitor team productivity and provide coaching, feedback, and development to improve performance.
</li>
<li>Organize workflow and ensure dispatch staff understand responsibilities and assigned tasks.
</li>
<li>Manage dispatch operations across assigned portfolios, regions, or lanes in accordance with company policies.
</li>
<li>Analyze operational metrics and reporting to identify opportunities for improvement and cost reduction.
</li>
<li>Ensure quality, customer satisfaction, and financial commitments are consistently met.
</li>
<li>Resolve escalated issues involving drivers, customers, and dispatch team members.
</li>
<li>Support inbound dispatch calls during high-volume periods.
</li>
<li>Assist team members with order entry, chats, and ticket management when operational demand increases.
</li>
<li>Collaborate with Accounting and Operations teams to support accurate month-end audits and reporting.
</li>
<li>Work cross-functionally with IT to resolve system issues and implement enhancements.
</li>
<li>Ensure service level agreements (SLAs) are consistently met for assigned accounts.
</li>
<li>Manage scheduling, PTO approvals, timesheets, and coverage planning for dispatch staff.
</li>
<li>Partner with the People &amp; Culture team on hiring, onboarding, coaching, and employee development initiatives.
</li>
</ul>What are we looking for?
<ul>
<li>High school diploma or equivalent required.
</li>
<li>Associate&rsquo;s degree in business, logistics, or a related field preferred.
</li>
<li>3+ years of dispatch, transportation, or logistics experience, preferably in a leadership or supervisory capacity.
</li>
<li>Strong understanding of transportation or logistics operations.
</li>
<li>Excellent organizational and time-management skills.
</li>
<li>Strong communication and interpersonal abilities.
</li>
<li>Ability to multitask and prioritize in a fast-paced environment.
</li>
<li>Strong attention to detail and accuracy.
</li>
<li>Experience using dispatch systems, order entry software, and Microsoft Office.
</li>
<li>Ability to analyze operational metrics and implement process improvements.
</li>
<li>Customer service and problem-resolution skills.</li></ul> 

Benefits

At ACERTUS we believe that our employees are our greatest asset. Our benefits include:
<ul>
<li>Medical, Dental and Vision Insurance benefits start on the 1st of the month following your start date.</li>
<li>Company Paid Time Off</li>
<li>8 Company Paid Holidays</li>
<li>401(k) with auto-enrollment at 3% starts on the 1st of the month following your start date.</li>
<li>Casual Work environment</li></ul> 


About ACERTUS

ACERTUS is as an automotive logistics provider that utilizes technology to provide unparalleled service and visibility into the transportation process accompanied by a full suite of vehicle lifecycle solutions. Our people, process, and innovative technology are the engine behind our relentless drive to deliver. We believe in enhancing our customers&rsquo; experience by providing end-to-end solutions throughout the lifecycle of a vehicle. ACERTUS offers a suite of vehicle transportation services, customizable technology, a national title and registration platform, compliance services, home delivery and pickup, and a growing vehicle storage footprint throughout North America. 


ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.</div>

OTR Dispatch Manager

MV Transportation

<div>Overview:
<div>
If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.</div>
Responsibilities:
<div>
MV Transportation is seeking a Dispatch Manager who will provide direction to and maintain two-way communications with all dispatchers while monitoring system performance and making adjustments where necessary to maximize on-time performance, minimize customer wait times for on-call or will-call services, minimize service disruptions as a result of vehicle or operator availability or emergency situations.</div><div></div><div> 
 Job Responsibilities:</div><ul><li>
The company vision, values and culture are understood, communicated and positively promoted.</li><li>
Set positive example for dispatch agents by providing consistent support and positive leadership.</li><li>
Responsible for positive employee morale and quality customer service.</li><li>
Proactively assess staffing needs as determined by service hours and peak call periods.</li><li>
Define and publish staff schedules based on service demand and in accordance with collective agreements.</li><li>
Recruit, interview and select employees in compliance with MVT hiring practices and minimum standards of qualification.</li><li>
Recommend personnel for promotion, demotion or reclassification.</li><li>
Ensure prompt investigation and resolution of complaints and incidents as relates to direct reports and in compliance with company policy and collective agreement.</li><li>
Impose discipline according to company policy and in compliance with collective agreements including suspension or termination of employment.</li><li>
Participate in and advise senior management regarding labor relations strategies and relationships.</li><li>
Respect and maintain the confidentiality of all employee records, business records, client and customer information, data and other information not otherwise available to the public.</li><li>
Ensures all safety regulations are being observed and all training methods are adequate and effective.</li><li>
Ensure dispatch protocols follow both client and company policies and procedures.</li><li>
Organize and coordinate dispatch agent training programs for new hires and refresher customer service training programs for department personnel.</li><li>
Prepares, verifies, and authorizes employee schedules and work records for payroll purposes.</li><li>
Assigns work duties to qualified employees to ensure adequate coverage of all shifts.</li><li>
Monitor dispatch performance as it relates to driver incidents, equipment failure, vehicle breakdowns, and other potential service disruptions.</li><li>
Monitor dispatch agents to ensure timely communication of passenger cancellations or changes as required.</li><li>
Provides dispatch coverage during peak service times and during employee shortages</li><li>
Ensure dispatchers assign will-call and same day trips to available and appropriate. vehicles in order to ensure on-time performance, minimize wait and ride times and to maintain system productivity.</li><li>
Ensure dispatchers document accurately and appropriately daily events related to service.</li><li>
Manage vehicle pull-outs according to schedule and/or customer expectations.</li><li>
Maximize wage to revenue percentages and minimize non-revenue and overtime wages.</li><li>
Define and publish driver schedules based on service demand and in accordance with collective agreements.</li><li>
Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.</li><li>
Maintain accurate records and appropriate filing systems.</li><li>
Ability to interact and communicate with client when incidents occur.</li><li>
Effectively work together with SAFETY and MAINTENANCE Dept's</li><li>
Deliverables are met</li><li>
Flexibility to be in a NIGHT CLOSING capacity when DEPARTMENT callouts occur!!!!!!</li></ul>
Qualifications:
<div>
 Talent Requirements:</div><ul><li>
Three (3) years supervisory or management experience in the transportation industry. Supervisory experience of a work group in a different industry may be substituted at the company&rsquo;s sole discretion.</li><li>
Substantial experience in the operation phases of a transit organization.</li><li>
Excellent customer service skills.</li><li>
Must have a strong working knowledge of Trapeze and the skills to resolve situational challenges.</li><li>
Must work effectively with fellow employees and have strong leadership characteristics.</li><li>
Must have good time management skills and ability to manage multiple tasks concurrently.</li><li>
Requires flexible hours, including long days and weekends.</li><li>
Must have the ability to recruit and develop staff to deliver reliable service product.</li><li>
Knowledge of service area and system parameters.</li><li>
Proficient in Microsoft Office software.</li><li>
Demonstrated ability to manage with a &ldquo;Safety First&rdquo; attitude.</li><li>
Paratransit experience preferred.</li></ul><div> 
Knowledge, Skills, and Abilities:</div><ul><li>
Knowledge of windows-based computer operating systems and functional knowledge of word processing, spreadsheet and presentation software.</li><li>
Strong organizational skills, filing and file maintenance.</li><li>
Ability to read, write and speak English.</li><li>
Ability to communicate effectively at all levels.</li><li>
Able to use multi-line phone system.</li><li>
Ability to handle multiple tasks accurately and effectively.</li><li>
Ability to work independently and objectively.</li><li>
Strong organizational and analytical skills.</li><li>
Ability to effectively delegate tasks and provide appropriate supervision and follow up to department staff.</li><li>
Provide excellent customer service and present a professional demeanor and appearance.</li><li>
Maintain attendance within policy.</li></ul><div>
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.</div><div></div><div> 
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.</div></div>

Dispatch Manager

Regional Transit Service

<div>JOB SUMMARY:
The Manager of Dispatch oversees the day-to-day activities of the Dispatch function, which includes implementing department specific policies and procedures, identifying, and implementing operational improvements, and engaging supervisory staff to work together to accomplish goals/objectives. This position will also be responsible for overseeing the grievance process including the investigation, response, and appeal of grievances associated with the Dispatch function.
REPORTS TO: Director of Transportation
SUPERVISES: Dispatchers
SALARY: $75,000 - $80,000 annually (depending on experience)
BENEFITS INCLUDE:<ul><li>
Staying Healthy: Medical, Dental (currently free) and Vision (currently free), Flexible Spending Account (FSA)</li><li>
Feeling Secure: Disability Insurance, Pension Plan, NY State Deferred Compensation Plan, Life &amp; Accidental Death &amp; Dismemberment (AD&amp;D) Insurance, Accident Insurance, Group Specified Disease Insurance and Hospital Insurance</li><li>
Work-Life Balance: Paid Time Off (PTO: 17 days upon hire; accrue additional time after 1 year), Employee Assistance Program, Paid Holidays, Verizon Wireless Discount, On-site Fitness Center open 24/7, Employee Wellness Program, Public Service Loan Forgiveness (PSLF), Culture &amp; Inclusion Council, BJ's Wholesale Club Discount, and more!</li></ul>
Click here to view current medical plan rates!
ESSENTIAL FUNCTIONS:<ul><li>
Assigns projects/tasks, ensures adequate resources, and oversees completion.</li><li>
Evaluates performance of subordinates, provides feedback, and creates corrective action plans. Coordinate functional unit hiring and termination decisions with the Director of Transportation.</li><li>
Tracks attendance, time off requests, and ensures the functional unit has adequate coverage.</li><li>
Works with the Dispatch Lead to ensure new hire training is being conducted and evaluates effectiveness.</li><li>
Identifies ad-hoc and routine refresher training needs and coordinates and/or executes training.</li><li>
Develops strategies to review and improve performance outcomes against standardized metrics.</li><li>
Participates on the cross functional On-Time Performance (OTP) review team and implements actions to improve OTP.</li><li>
Maintains relationship with unions including investigating and resolving grievances.</li><li>
Shares lessons learned from ATU grievances with Dispatchers.</li><li>
Ensures that contract provisions and work rules are complied with within Dispatch.</li><li>
Participates in the ad-hoc process between the Company and the Union to discuss and implement work rule changes.</li><li>
Assist the Scheduling Department in ATU Bus Operator pre-pick preparatory actions and coordinate/oversee the pick to ensure successful completion.</li><li>
Other duties as assigned.</li></ul>
KNOWLEDGE, SKILLS &amp; ABILITIES:<ul><li>
Working knowledge of Federal, State, and Local Laws governing transit systems.</li><li>
Proven ability to show discretion in judgment.</li><li>
Strong visual, verbal, and written communication skills.</li><li>
Ability to plan and prioritize to achieve a defined objective.</li><li>
Capable of efficiently handling multiple priorities at any given time.</li><li>
Detail-oriented.</li><li>
Ability to establish and maintain effective working relationships.</li><li>
Ability to drive process improvement activities and associated change management.</li><li>
Knowledge of all Bus Operator rules and regulations as well as Collective Bargaining Agreements for both ATU Local 282 and Teamsters Local 118.</li></ul>
EDUCATION &amp; EXPERIENCE:<ul><li>
Associates Degree in job-related field preferred.</li><li>
A minimum of five (5) years of supervisory/managerial experience.</li><li>
Applicable work experience in Operations or similar field preferred.</li><li>
An equivalent combination of related work experience, training and/or education sufficient to successfully perform the essential duties of the job.</li></ul>
PHYSICAL DEMANDS &amp; WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit while using hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk, hear, see, and use a computer. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Theemployee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl.
The employee must regularly lift and/or move up to 10 pounds. The noise level in the work environment is usually moderate.
ADDITIONAL INFORMATION:
Rochester Genesee Regional Transportation Authority (RGRTA) has a zero-tolerance drug and alcohol policy for all employees in accordance with state and federal law. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment in accordance with the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.
RGRTA is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. RGRTA will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.</div>

Manager of Dispatch

LAKESHORE TRANSPORTATION

Position OverviewThe Assistant Manager &amp; Dispatcher plays a key leadership role in the daily operations of Lakeshore Transportation.This is primarily a computer-based, operations-heavy role (approximately 75% office and dispatch work), with occasional fill-in driving responsibilities (approximately 25%) to support the team when needed.This role is ideal for someone who genuinely enjoys organization, structure, and precision.If you naturally double-check work, notice small inconsistencies, color-code your calendar, and feel satisfied when systems run smoothly, this position may be an excellent fit.You must be someone who:- Obsesses over details and accuracy- Loves organization and creating order- Is comfortable working extensively on a computer- Can confidently communicate on the phone- Provides compassionate, professional customer serviceSchedule:Monday&ndash;Friday, 8:00am&ndash;5:00pm with occasional Saturday on-call phone availability if needed. No routine weekend shifts.Key ResponsibilitiesOperations &amp; Dispatch Leadership (Primary Focus)- Oversee daily ride scheduling and dispatch operations- Coordinate drivers, routes, and last-minute schedule adjustments- Monitor schedules closely for accuracy and efficiency- Ensure all trip data is entered correctly and completely- Maintain strict attention to detail within scheduling systems- Serve as point person for operational problem-solving- Answer incoming calls and manage ride requests professionally- Communicate clearly and calmly with clients, drivers, and care coordinators- Support onboarding and ongoing support of drivers- Help improve systems and operational workflowsDriving Support (As Needed)- Provide safe, professional transportation coverage when needed- Assist elderly individuals and clients with disabilities, including wheelchair securement- Interact respectfully and compassionately with individuals with special needs- Conduct vehicle inspections and ensure safety compliance- Maintain required trip documentationCompensation$40,000&ndash;$50,000 annually *Based on experience and qualificationsBenefits1 week (5 days) of Paid Time Off401(k) plan with employer matchStable weekday scheduleLeadership opportunity within a growing local companyPlease note: Health insurance is not currently offered.Qualifications- High School Diploma or equivalent required- Strong computer skills and ability to learn new systems quickly- Exceptional attention to detail and organizational skills- Comfortable speaking on the phone throughout the day- Strong customer service skills- Compassionate, patient, and comfortable working with elderly individuals and people with disabilities- Valid driver&rsquo;s license with clean driving record (no major violations in past 5 years)- Must be at least 26 years old (insurance requirement)- Ability to pass background check and drug screening- Ability to lift up to 50 pounds and assist clients as neededWhen applying please text us directly at 563-380-2025 with your name and position you applied to so we can make sure to review your application immediately. Thanks! - Lakeshore Team ManagementPay: $40,000.00 - $50,000.00 per yearBenefits:<ul><li>401(k)</li><li>Paid time off</li></ul>Work Location: In person

Assistant Manager & Dispatcher Lakeshore Transportation

Unique Courier Service

About usUnique Courier Service is a rapidly growing trucking company based in Houston and it's surrounding areas. Our commitment to excellence sets us apart, and we take pride in the reliability and efficiency of our services.Unique Courier Service is looking for Dispatchers to join our team.Responsibilities of the Dispatcher:<ul><li>Monitor tendered freight through internal tracking, as well as external port/rail websites to ensure equipment is moved in a timely manner to avoid potential demurrage and per-diem charges.</li><li>Coordinate and schedule transportation activities for efficient delivery of goods</li><li>Receive and process customer orders, ensuring accuracy and timeliness</li><li>Utilize transportation management systems to track shipments and monitor delivery status</li><li>Communicate with drivers, vendors, and customers to ensure smooth operations</li><li>Dispatch drivers and provide them with necessary information for successful deliveries</li><li>Monitor driver performance and address any issues or concerns that arise</li><li>Maintain accurate records of all transportation activities</li></ul>Requirements of the Dispatcher:<ul><li>Minimum 1 year of previous experience as a dispatcher or in a similar role preferred</li><li>Minimum 1 year experience in a transporation or logistics setting</li><li>Proficiency in using Microsoft office and other transportation management systems</li><li>Strong data entry skills with a high level of accuracy and attention to detail</li><li>Knowledge of supply chain and transportation planning principles</li><li>Excellent phone etiquette and ability to effectively communicate with drivers, vendors, and customers</li><li>Familiarity with phone systems and ability to handle multiple calls simultaneously</li><li>Ability to work in a fast-paced environment and prioritize tasks effectively</li></ul>Job Type: Full-timePay: $17.00 - $18.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Vision insurance</li></ul>Work Location: In person

Transportation Dispatcher

H&S Transport Inc.

HIRING FOR: SUNDAY - WEDNESDAY, 8AM - 6:30PMDuties<ul><li>Coordinate daily dispatch activities by assigning loads to drivers based on delivery schedules, confirming these drivers, vehicle availability, and route optimization.</li><li>Monitor loads and drivers to ensure efficient routing, real-time tracking, and adherence to delivery timelines.</li><li>Communicate effectively with drivers via multi-line phone systems, maintaining professional phone etiquette while providing clear instructions and support.</li><li>Manage information that is being entered to ensure accuracy is being delivered in all updates sent out.</li><li>Provide our Customer with timely, accurate updates</li><li>Maintain consistent and detailed communications with team and management</li></ul>Requirements<ul><li>Proven experience in dispatching or transportation management within a logistics or supply chain environment.</li><li>Strong knowledge of transportation planning tools including GPS devices, TMS system, and a sense of urgency</li><li>Experience with Class A Drivers and routing/planning</li><li>Excellent communication skills with the ability to handle multiple phone lines efficiently while maintaining professionalism.</li><li>Demonstrated analysis skills for reviewing transportation data and optimizing routes or processes.</li><li>Proficiency in data entry with high attention to detail using systems Excel, TMS systems, email and text/phone etiquette</li><li>Ability to adapt quickly in a fast-paced environment while managing multiple priorities effectively. Join our team as a commercial transportation Dispatcher where your expertise will drive operational excellence! We value proactive problem-solvers who thrive on coordinating complex logistics challenges with precision, team work and enthusiasm.</li></ul>Pay: From $20.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

1st Shift Dispatcher (Logistics/Transportation)

VSURFACES

<div><h5 class="jobSectionHeader">Job Description</h5><div> 
<div></div>
</div>Plan and coordinate daily container drayage operations to ensure containers are collected and delivered within the scheduled time. 
Arrange transport routes carefully while following port procedures and transport regulations. 
Maintain regular communication with drivers, port staff, warehouses and customers to keep operations moving smoothly. 
Track container movements and update the dispatch system with accurate status information. 
Review routes and make adjustments when needed to improve efficiency and manage transportation costs. 
Address operational issues such as shipment delays, equipment shortages or driver related concerns. 
Monitor demurrage, downtime and other related charges and take action to minimize avoidable costs. 
Prepare regular operational reports including service performance and activity summaries. 
Work with the operations team to identify ways to improve daily dispatch and coordination processes.
<h5 class="jobSectionHeader">
Job Requirements</h5> 


Practical experience in freight forwarding or working in a container dispatch role. 
Good understanding of port operations, container handling procedures and transport regulations. 
Strong communication skills with the ability to resolve issues quickly and calmly. 
Experience using dispatch management systems along with Microsoft Office tools. 
Self driven, well organized and able to work effectively within a team. 
Flexibility to work early shifts, longer hours or weekends when operational needs require.

About Company: 
VSURFACES is a forward-thinking company built on a simple belief &mdash; that great work comes from great people.
 
We operate across multiple industries, bringing fresh ideas and a relentless commitment to quality to
 
everything we do. Our culture thrives on collaboration, bold thinking, and a shared drive to build something 
meaningful. If you&rsquo;re someone who takes initiative, embraces challenges, and wants your work to actually
 
matter, you&rsquo;ll fit right in here.</div>

Container Dispatching Officer

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