travel agent

Emenac

We are a leading travel agency in the UK, specializing in corporate and leisure travel.We are seeking an experienced Travel Agent to join our team, providing exceptional customer service and travel expertise to our clients.Job Summary:As a Travel Agent, you will be responsible for managing travel bookings, providing customer support, and ensuring seamless travel experiences for our clients. You will utilize your expertise in Galileo, CRM, and customer management to deliver personalized travel solutions.Key Responsibilities:1. Travel Bookings: Manage travel bookings, including flights, hotels, car rentals, and packages, using Galileo and other travel systems.2. Customer Support: Provide exceptional customer service, responding to client inquiries, resolving issues, and offering travel recommendations.3. CRM Management: Maintain accurate and up-to-date client records, using our CRM system to track interactions, preferences, and travel history.4. Bulk Order Handling: Manage bulk travel bookings, including group travel, meetings, and events, ensuring timely and efficient processing.5. Travel Documentation: Prepare and distribute travel documents, including itineraries, tickets, and travel vouchers.6. Supplier Liaison: Liaise with travel suppliers, including airlines, hotels, and tour operators, to negotiate rates, resolve issues, and improve services.7. Sales and Marketing: Participate in sales and marketing initiatives, promoting our travel services and products to new and existing clients.Requirements:1. Travel Industry Experience: Minimum 2 years of experience in the travel industry, preferably in a travel agency or tour operator role.2. Galileo Proficiency: Proficient in Galileo, with ability to navigate and utilize the system efficiently.3. CRM Knowledge: Familiarity with CRM systems, with ability to maintain accurate client records and track interactions.4. Customer Management: Excellent customer management skills, with ability to provide personalized travel solutions and resolve issues effectively.5. Bulk Order Handling: Experience in managing bulk travel bookings, including group travel and meetings.6. Communication Skills: Excellent communication and interpersonal skills, with ability to liaise with clients, suppliers, and colleagues effectively.What We Offer:1. Competitive Salary: Competitive salary and benefits package.2. Opportunities for Growth: Opportunities for professional growth and development within our company.3. Travel Opportunities: Discounts on travel and opportunities to experience new destinations.4. Dynamic Work Environment: Collaborative and dynamic work environment with a team of travel professionals.Job Type: Full-timePay: Rs37,000.00 - Rs50,000.00 per monthEducation:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>Uk Travel Agency: 2 years (Required)</li><li>Galileo: 2 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>License/Certification:<ul><li>IATA Certification (Preferred)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Travel Sales Agent

Crisis24

About Crisis24
 Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
 More information is available at https://www.crisis24.com/careers
 
Schedule: Dynamic, mission-based deployments including nights, weekends, and holidays
 
Who We Are
 Crisis24 – Protective Strategic Group (PSG) is the global benchmark in protective intelligence and executive security. Our agents operate with the precision of special operations forces and the discretion of federal protective details. We serve high-profile individuals, corporate leaders, and global organizations with unmatched professionalism, readiness, and strategic foresight.
 We don’t just protect, we anticipate, adapt, and execute with excellence. Our EP Travel Agents are the elite among protectors, trusted to safeguard lives and reputations across borders and environments.
 
Who We’re Looking For
 We are seeking a seasoned Executive Protection Travel Agent, an elite operator with a proven track record in domestic and international protective assignments. You are tactically sound, emotionally intelligent, and operationally agile. You thrive in high-pressure environments, maintain absolute discretion, and bring a proactive mindset to every mission.
 You are not just a security professional, you are a strategic asset, capable of navigating complex logistics, dynamic threat landscapes, and high-profile engagements with precision and poise.
 This role is based in New York City.
 
Your Mission
 As an EP Travel Agent, you will be entrusted with the safety, mobility, and operational continuity of executives and high-profile individuals across diverse environments. Your responsibilities include:
 <ul>
<li>Close Protection: Deliver seamless, discreet, and effective personal security during travel, daily activities, and high-visibility events.</li>
<li>Secure Travel Logistics: Plan and execute secure itineraries including air, ground, and accommodations, ensuring safety and efficiency at every stage.</li>
<li>Surveillance & Threat Detection: Employ advanced surveillance techniques to identify risks, monitor environments, and neutralize potential threats.</li>
<li>Access Control & Perimeter Security: Manage access for employees, vendors, and visitors across multiple properties and operational zones.</li>
<li>Secure Transportation: Operate as a primary driver for executive movements, ensuring safe transit through urban, rural, and international settings.</li>
<li>Stakeholder Engagement: Build trusted relationships with internal teams, external partners, and law enforcement to ensure coordinated protection.</li>
<li>Confidentiality & Discretion: Uphold the highest standards of privacy and operational secrecy in all interactions and documentation.</li>
<li>Emergency Response & Coordination: Partner with intelligence teams, GSOC assets, and law enforcement to proactively mitigate threats and respond to incidents.</li>
<li>Documentation & Reporting: Maintain detailed logs of security activities, incidents, and observations, providing timely intelligence to leadership.</li>
<li>Dynamic Operations: Adapt to fast-paced, multifaceted environments with agility, professionalism, and mission-first focus.</li>
</ul>
What You Bring
 <ul>
<li>Experience: 5+ years in Domestic/International Executive Protection, with field-based coverage experience.</li>
<li>Background: Prior military, law enforcement, or emergency response experience in high-threat environments.</li>
<li>Certifications & Credentials:</li>
<li>U.S. Passport & Driver’s License</li>
<li>High School Diploma or GED</li>
<li>Completion of Physical Readiness Test (PRT)</li>
<li>Successful Background Investigation</li>
<li>Participation in random drug screenings</li>
<li>Skills & Attributes:</li>
<li>Tactical awareness and advanced critical thinking under pressure</li>
<li>Professional demeanor with strong verbal and written communication</li>
<li>Physical fitness and readiness for extended operations</li>
<li>Ability to operate independently and within elite teams</li>
<li>Command presence and confidence in high-stakes environments</li>
</ul>
Required Qualifications
 <ul>
<li>Valid HR-218/LEOSA</li>
<li>Valid NYS Armed Guard Card</li>
<li>NYS CCL, and/or multi-state CCW preferred</li>
<li>Training in incident response, emergency medicine, or crisis management</li>
<li>Executive Protection certifications (ASIS, close protection, defensive driving)</li>
<li>Experience with advanced surveillance systems and security technologies</li>
<li>Prior work with high-profile clients or in high-security environments</li>
<li>US: American Heart Association BLS Provider OR HeartSaver CPR/AED/First Aid Certification</li>
</ul>
Elite Benefits
 <ul>
<li>Medical, Dental, Vision, and Life Insurance</li>
<li>Competitive 401(k) with employer match</li>
<li>Employee Assistance Program (EAP)</li>
<li>Paid Time Off (PTO)</li>
</ul>
Operate at the Highest Level
 At Crisis24 – PSG, you are not just part of a team—you are part of a legacy of excellence. If you are ready to serve with honor, precision, and elite capability, we invite you to apply and join the ranks of the world’s most trusted protectors.
 Job Type: Full-time
 
Information Security
 
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
 
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

Travel Team Agent

AAA Club Alliance

<div><h1 class="jobSectionHeader">Full-Service Travel Agent | Work From Home
</h1>Do you have a passion for travel and helping others create unforgettable experiences? AAA Club Alliance is looking for an experienced Full-Service Travel Agent to join our remote Travel Contact Center team. If you enjoy planning everything from weekend getaways to complex international vacations while delivering exceptional customer service, we'd love to hear from you.
In this work-from-home role, you'll help Members and non-Members book personalized domestic and international travel, build lasting client relationships, and earn monthly sales incentives&mdash;all while working for one of the most trusted names in travel.
<h2 class="jobSectionHeader">Why You'll Love Working at AAA:
</h2><ul><li><h2 class="jobSectionHeader">100% Remote &ndash; Work from the comfort of your home.
</h2></li><li>Competitive Pay &ndash; Earn $18.00&ndash;$24.00 per hour , based on experience and geographical location plus Monthly Performance Incentives for sales and bookings.
</li><li>Paid Virtual Training with all required equipment provided.
</li><li>Comprehensive benefits
</li><li>Work-Life Balance: 3+ weeks PTO accrued in your first year!
</li></ul>Work Schedule (all hours are Eastern Time)
Sunday - 10 am to 4 pm
Monday - 9:30 am to 6 pm
Tuesday - 9:30 am to 6 pm
Wednesday - 10 am to 6 pm
Thursday - Off
Friday - 9:30 am to 6 pm
Saturday - Off
<h2 class="jobSectionHeader">Who Can Apply?
</h2>To be considered, candidates must reside in one of the following locations:
Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, or West Virginia.
<h2 class="jobSectionHeader">What You'll Do
</h2>As a Remote Full-Service Travel Agent, you'll:
<ul><li>Plan and book domestic and international vacations, including customized FIT (Fully Independent Travel) itineraries.
</li><li>Assist Members and non-Members via phone, email, and web chat.
</li><li>Match travelers with the best destinations, travel products, and exclusive AAA benefits.
</li><li>Build long-term client relationships that encourage repeat business.
</li><li>Stay current on travel promotions, destinations, and industry trends.
</li><li>Process travel reservations while maintaining compliance with ARC regulations and AAA policies.
</li><li>Identify opportunities to upsell and cross-sell travel products that enhance the customer experience.
</li><li>Meet performance goals while providing exceptional customer service.
</li><li>Assist with travel-related problem resolution and itinerary changes.
</li><li>Mentor fellow Travel Contact Center Associates when needed.
</li></ul><h2 class="jobSectionHeader">What We're Looking For
</h2><ul><li><h2 class="jobSectionHeader">High school diploma or equivalent (travel school graduates are encouraged to apply).
</h2></li><li>At least 2 years of recent leisure travel industry experience.
</li><li>Experience using airline reservation systems, ticketing platforms, GDS, and online booking tools.
</li><li>Strong knowledge of domestic and international travel planning.
</li><li>Excellent communication, customer service, sales, and problem-solving skills.
</li><li>Extensive worldwide geography knowledge.
</li><li>Ability to thrive in a fast-paced, high-volume contact center environment.
</li><li>Ticket void and simple exchange experience is a plus.
</li></ul><h2 class="jobSectionHeader">Schedule &amp; Training
</h2>Successful candidates must:
<ul><li>Attend all required paid virtual training (Monday&ndash;Friday, 9:00 AM&ndash;5:30 PM EST ).
</li><li>Successfully complete training before beginning regular work.
</li><li>Work a set schedule that includes one weekend day every week , with one weekday and one weekend day off.
</li></ul><h2 class="jobSectionHeader">Join a Team That Helps People Explore the World!
</h2>At AAA Club Alliance, you'll combine your travel expertise with outstanding customer service to help travelers create memorable experiences while growing your own career. If you're passionate about travel, enjoy building customer relationships, and are looking for a rewarding remote opportunity with excellent benefits, apply today!
<div><div><div><div><div><div><div><div><div>#LI-Remote #US
</div></div></div></div></div></div></div></div></div>Full time Associates are offered a comprehensive benefits package that includes:
<ul><li>Medical, Dental, and Vision plan options
</li><li>Up to 2 weeks Paid parental leave
</li><li>401k plan with company match up to 7%
</li><li>2+ weeks of PTO within your first year
</li><li>Paid company holidays
</li><li>Company provided volunteer opportunities + 1 volunteer day per year
</li><li>Free AAA Membership
</li><li>Continual learning reimbursement up to $5,250 per year
</li><li>And MORE! Check out our Benefits Page for more information
</li></ul>ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA&rsquo;s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA&rsquo;s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. 
Job Category:
Sales</div>

Travel Advisor (Full Service), Travel Contact Center

Travel Daily Pvt Ltd

Daily Travel and Tours is expanding and looking for a dynamic Travel Consultant to join our team.Key Responsibilities:<ul><li>Handling international and domestic travel bookings</li><li>Flight reservations, visa assistance, and tour planning</li><li>Managing client inquiries and providing travel solutions</li><li>Coordinating with airlines, hotels, and travel partners</li></ul>What we&rsquo;re looking for: ✔ 2&ndash;3 years of experience in a travel agency ✔ Strong knowledge of flight bookings and travel itineraries ✔ Excellent communication and customer handling skills ✔ Ability to work in a fast-paced environmentInterested candidates can apply by sending their CV via DM or WhatsApp at 0325-2222321 Join Daily Travel &amp; Tours and be part of a growing team helping people explore the world.Work Location: In personPosition: Travel Consultant Experience Required: 6 to 7 Years &amp; sales person also Location: Lahore DHA phase 8Pay: From Rs50,000.00 per monthWork Location: In person

Tour Consultant

Marriott International

<div>Additional Information 
Job Number26099530 
Job CategorySales &amp; Marketing 
LocationSaadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>This is a multi-property role for The St. Regis Saadiyat Island Resort, Abu Dhabi and Al Wathba, a Luxury Collection Desert Resort &amp; Spa, Abu Dhabi.
JOB SUMMARY
<ul><li>Accountable for assigned hotels&rsquo; respective leisure/wholesale segment.</li><li>Proactively solicits and handles a defined account portfolio in collaboration with MP Sales Executive &ndash; Leisure Travel.</li><li>Develops, executes and drives leisure segment strategy, action plans against new and existing target accounts.</li><li>Liaises with on-property and above property stakeholders to maximize business opportunities and collaborations.</li><li>Owns all day-to-day sales activities of defined segment with focus on implementing and driving the commercial segment strategy, and develops and maintains long-term, value-based customer relationships that enable the achievement and exceedance of sales objectives, segment revenue and individual sales targets.</li><li>Attends domestic and global leisure tradeshows, showcases, conferences, industry meetings, workshops and functions as required on behalf of assigned properties.</li><li>Plans and executes national &amp; international sales trips, sales calls, site inspections, familiarization trips and client entertainments as appropriate.</li><li>Proactively identifies and uncovers new prospect accounts for acquisition through a variety of channels and sales tools.</li><li>Participates in regular business reviews and strategy meetings.</li><li>Ensures business is turned over properly and in a timely fashion for an exquisite service delivery and in accordance with brand standards.</li><li>Analyses and maintains knowledge of customers, leisure market trends and competition.</li><li>Represents Marriott International worldwide, promoting the quality image of the company at every opportunity, and uncovers additional leads for Marriott International utilizing available tools such as MI Leads, where applicable.</li><li>Performs any other reasonable task assigned by the MP Assistant Director of Sales &amp; Distribution / MP Director of Sales &amp; Distribution.</li><li>Able to demonstrate a high degree of self-motivation and to work unsupervised using own initiative.</li><li>Maintains strict confidentiality of all matters relating to the Company and Property, plus all other sales and personnel-related matters.</li></ul> 
CANDIDATE PROFILE
Education and Experience:
<ul><li>Fluency in English</li>
<li>Additional EU language skills required e.g. French, Spanish, Italian etc.</li>
<li>Experience within luxury hotel chains/5-star luxury properties require</li>
<li>Substantial knowledge and established network of connections within leisure/wholesale sales segment required</li>
<li>Proven track of proactive leisure/wholesale sales experience on managerial level; minimum 2 years of experience as Sales Manager &ndash; Leisure Travel</li>
<li>Proven prospecting and luxury business development abilities</li>
<li>Middle East/UAE experience preferred</li> 
</ul>Core Work Activities:
<div>Building Successful Relationships that Generate Sales Opportunities 
<ul><li>Builds and strengthens business relationships with existing and new customers to enable future bookings and grow leisure market share.</li><li>Effectively develops valuable business relationships within leisure/wholesale segment to further expand customer base.</li><li>Works collaboratively with off-property sales channels (i.e. Market Sales, Global Sales Organization) to ensure leisure/wholesale sales efforts are coordinated, complementary and in alignment with the hotels&rsquo; overall (sales &amp; distribution) strategy within that specific segment.</li><li>Manages and develops relationships with internal and external key stakeholders.</li></ul></div>
<div>Managing Sales Activities 
<ul><li>Develops, implements and drives the commercial strategy of the leisure/wholesale segment. Supports company-wide wholesale distribution and direct connectivity efforts.</li><li>Action plans against existing and new target accounts to achieve and exceed sales quotas and gain market share.</li><li>Manages a pre-determined number of leisure accounts in close collaboration with MP Sales Executive &ndash; Leisure Travel to ensure maximum yield in line with budgetary objectives.</li><li>Identifies and acquires new potential partnerships through a variety of channels.</li><li>Drives suite and villa sale (as applicable) through existing and new program inclusions and partner activations.</li><li>Responsible for monitoring rate alignment across all wholesale channels with support of revenue team, ensuring rate parity.</li><li>Proactively schedules sales calls and corresponding activities such as site inspections, familiarization trips, agent trainings, webinars, virtual calls, client entertainment etc. to strengthen business relationships, educate partners and uncover new business opportunities.</li><li>Attends international and local leisure showcases, conferences, tradeshows, functions etc. as a representative of both properties, ensuring that the quality image of the unique portfolio is portrayed, and that every opportunity is taken to promote the hotels and Marriott International.</li><li>Conducts content checks on e-channels, websites, and printed/digital brochures to ensure accurate details about the properties.</li><li>Takes responsibility for the compilation and execution of quarterly sales action plans as agreed with MP Assistant Director of Sales &amp; Distribution/ MP Director of Sales &amp; Distribution. Communicates any trends, updates, obstacles on a regular basis.</li><li>Tracks monthly segment results, monitors production/weekly pick-up and handles the corresponding reports accordingly.</li><li>Executes and supports the operational aspects of leisure business booked (incl. customer correspondence).</li><li>Handles VIP guests&rsquo;/partners&rsquo; reservations with utmost care and attention, communicates with respective departments for any required arrangements, meet &amp; greets etc.</li><li>Takes personal responsibility to ensure that standards are maintained and that available systems/tools are utilized to their full capacity.</li><li>Maintains effective call objective, up-to-date activity and relevant information for each key account and ensures follow up is executed in a timely manner.</li><li>Owns and ensures an efficient day-to-day operation of the leisure segment.</li><li>Understands and is in a position to accurately hand over any leisure group and event enquiries to Groups &amp; Events team.</li><li>Takes personal responsibility for understanding the overall commercial strategy and budgetary guidelines, enabling empowered decision-making in all rate negotiations.</li><li>Collaborates with marketing department for new initiatives, out-of-the-box ideas, etc. to drive performance and exposure.</li><li>Participates in regular business reviews and strategy meetings providing an update on the travel segment performance and trends. Active involvement in the annual budget planning process.</li><li>Supervises support staff in the planning, administration and execution of assigned tasks and any other sales related activities, as required. Assist when needed in recruiting, directing, managing, training and coaching sales associates.</li></ul></div>
<div>Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue 
<ul><li>Understand hotels&rsquo; business mix and how leisure segment ties into overall strategy.</li><li>Analyses and maintains knowledge of customers, leisure/wholesale market trends, competitors&rsquo; strengths and weaknesses, economic developments, supply and demand etc. to allow for optimal selling. Monitors, collects, analyses data and communicates information accordingly to adapt selling strategies and align sales activities according to needs.</li><li>Closes the most profitable business opportunities for the hotels based on market conditions and location needs.</li><li>Gains understanding of the hotels&rsquo; primary target customers and service expectations. Serves the customers by understanding their business, requirements and potential concerns in order to offer enhanced solutions both prior to and during the stay/program/event.</li></ul></div>
<div>Providing Exceptional Customer Service 
<ul><li>Partners with reservations, revenue, hotel operations and other concerned departments to provide an exemplary customer service, while building long-lasting business relationships and loyalty to Marriott International</li><li>Sets a positive example and collaborates with various departments to create distinctive moments for the clients on property, ensuring that expectations are exceeded.</li><li>Executes and supports the company&rsquo;s service standards, driving customer loyalty by delivering consistent service excellence throughout each customer experience.</li><li>Interacts with clients to obtain feedback on product quality and service levels.</li><li>Demonstrates high energy levels to motivate and inspire the team to focus on consistently providing the highest level of customer service.</li><li>Conducts training for associates about leisure/wholesale segment, initiatives, requirements and expectations.</li></ul></div> 
Additional Responsibilities
<ul><li>Conducts and coordinates site inspections for hotels, as required.</li></ul>
<ul><li>Performs other duties, as assigned, to meet business needs.</li></ul></div>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Multi-Property Sales Manager/Account Director - Leisure Travel

Spell Engineering

We are seeking a professional and customer-focused Customer Service Representative to support customers using our Online Travel Agency platform. The CSR will assist customers with flight and hotel searches, reservations, payments, ticket confirmations, booking changes, cancellations, refunds, and other travel-related inquiries.The ideal candidate should have excellent communication skills, basic knowledge of airline reservations and ticketing, and the ability to resolve customer concerns professionally through phone, email, live chat, and WhatsApp.Key Responsibilities Customer Support<ul><li>Respond promptly to customer inquiries through phone calls, email, live chat, and WhatsApp.</li><li>Guide customers through the online booking and payment process.</li><li>Provide accurate information about flights, hotels, fares, baggage allowances, travel dates, and booking conditions.</li><li>Assist customers who experience booking, payment, confirmation, or website-related issues.</li><li>Maintain a professional and helpful attitude during every customer interaction.</li></ul>Reservations and Ticketing<ul><li>Assist customers with domestic and international flight and hotel reservations.</li><li>Verify passenger names, travel dates, routes, contact details, and payment information before confirming a booking.</li><li>Provide booking references, e-tickets, invoices, and travel itineraries.</li><li>Explain fare rules, baggage policies, ticketing deadlines, cancellation terms, and applicable penalties.</li><li>Coordinate with the ticketing or operations team when manual action is required.</li><li>Follow up on incomplete, failed, or pending bookings.</li></ul>Changes, Cancellations and Refunds<ul><li>Assist customers with date changes, rebooking, cancellations, voids, and refund requests.</li><li>Explain applicable airline or supplier fees before processing a request.</li><li>Coordinate with airlines, hotels, consolidators, and suppliers to resolve booking issues.</li><li>Track refund cases and provide customers with regular status updates.</li><li>Escalate complicated or urgent cases to the Operations Manager.</li></ul>Schedule Changes and Disruptions<ul><li>Inform customers about flight schedule changes, cancellations, delays, and other travel disruptions.</li><li>Help customers understand available rebooking or refund options.</li><li>Handle urgent travel cases calmly and provide practical solutions.</li><li>Maintain proper records of all communication and actions taken.</li></ul>Sales and Additional Services<ul><li>Recommend suitable flights, hotels, car rentals, travel insurance, airport transfers, and holiday packages.</li><li>Inform customers about relevant promotions and special offers.</li><li>Encourage customers to complete pending bookings.</li><li>Support the company in achieving booking-conversion and customer-retention targets.</li></ul>Records and Compliance<ul><li>Record customer conversations, booking details, payments, complaints, and follow-up activities accurately.</li><li>Follow company procedures, fare rules, supplier policies, and data-protection requirements.</li><li>Protect customer, passenger, and payment information.</li><li>Report suspicious transactions, duplicate bookings, or possible fraud.</li><li>Keep customer cases updated in the CRM or support system.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent education preferred.</li><li>Previous customer-service experience, preferably with an OTA, travel agency, airline, or call center.</li><li>Strong spoken and written English.</li><li>Excellent communication, listening, and problem-solving skills.</li><li>Basic knowledge of airline reservations, ticketing, airport codes, and fare rules.</li><li>Good computer skills, including email, online booking systems, CRM software, and Microsoft Office.</li><li>Ability to manage multiple customer cases and work accurately under pressure.</li><li>Willingness to work evening, night, weekend, and holiday shifts when required.</li></ul>Preferred Skills<ul><li>Experience with Duffel, Amadeus, Sabre, Travelport, or another reservation system.</li><li>Knowledge of domestic and international flight routes.</li><li>Experience handling ticket changes, cancellations, exchanges, and refunds.</li><li>Understanding of online payments, failed transactions, and chargebacks.</li><li>Experience selling flights, hotels, travel insurance, or holiday packages.</li><li>Fluency in Urdu and English; additional languages are an advantage.</li></ul>Key Performance Indicators<ul><li>Customer response time</li><li>Customer satisfaction rate</li><li>Case-resolution time</li><li>Booking accuracy</li><li>Booking-conversion rate</li><li>Number of successfully resolved cases</li><li>Complaint and escalation rate</li><li>Compliance with company and supplier procedures</li></ul>Employment DetailsEmployment Type: Full-Time Department: Customer Support / Operations Work Location: Lahore, Pakistan Reporting To: Operations Manager Work Schedule: Night ShiftWork Location: In person

Customer Service Representative (CSR) – Travel Agency

Freehand

<div><h2 class="jobSectionHeader">About Freehand</h2>
Most AI companies are building tools. We're building the worker.
Freehand's AI agents replace the human decision-making and coordination layer that sits above enterprise software &mdash; handling the analysis, negotiation, prioritization, and execution that previously required armies of logisticians / supply chain professionals.
Our customers include Apple, Meta, GE, Pfizer, J&amp;J, Schlumberger, Cardinal Health, and Unilever. They chose us because we have a fundamentally different answer to what enterprise software looks like when AI can do the job.
If you want to work on something that matters, with people who will push you to be sharper than you thought you could be, this is the place.<h2 class="jobSectionHeader"> 
The Role &amp; The Team</h2>
As a Backend Engineer at Freehand, you will build the distributed systems, APIs, and AI agent infrastructure that power AI-driven enterprise execution. You will design and scale backend services that orchestrate agents, enforce business rules, integrate deeply with ERPs and financial systems, and ensure that every action taken by AI is secure, traceable, and reliable.
This is not CRUD SaaS work. You will be building the backend for autonomous systems handling real money and real risk&mdash;and the observability and testing infrastructure to keep those systems trustworthy at scale.<h3 class="jobSectionHeader">
What You'll Do</h3><ul><li>High-throughput, low-latency backend services that power AI agent execution</li><li>Workflow orchestration systems for complex, multi-step enterprise processes</li><li>Rule engines and policy enforcement layers for enterprise compliance</li><li>APIs and integrations with ERPs, procurement tools, payment rails, and data providers</li><li>Observability, audit, and traceability systems for AI-driven decisions</li><li>Secure data pipelines handling sensitive financial and operational data</li><li>Agent execution runtimes, multi-agent coordination, and observability pipelines for AI-driven workflows</li><li>Evaluation and testing harnesses to validate agent behaviour, reliability, and output quality</li></ul><h2 class="jobSectionHeader">
Key Responsibilities</h2> 
Backend &amp; Systems Engineering<ul><li>Design and build scalable backend services using modern system design principles</li><li>Own critical services that manage procurement, invoice, contract, and payment workflows</li><li>Implement orchestration logic that coordinates AI agents, humans, and enterprise systems</li><li>Build resilient systems with strong guarantees around idempotency, retries, and failure handling</li></ul> 
API &amp; Integration Development<ul><li>Build and maintain robust APIs consumed by AI services, frontend apps, and external systems</li><li>Integrate deeply with ERP systems, procurement platforms, and payment gateways and financial rails</li><li>Handle complex data normalisation and transformation across enterprise systems</li></ul> 
AI Agent Building, Observability &amp; Testing<ul><li>Build agent execution runtimes: tool calling, context management, memory, and multi-step reasoning loops</li><li>Implement multi-agent coordination&mdash;parallel and sequential workflows with human-in-the-loop escalation</li><li>Instrument agent execution with full trace capture: tool calls, LLM I/O, latency, token usage, and cost</li><li>Design evaluation frameworks for agent output quality, task success rate, and regression detection</li><li>Build automated test harnesses for agent pipelines&mdash;unit, integration, and replay-based regression tests</li><li>Define and track agent reliability metrics: task completion rate, escalation rate, cost per workflow, and SLA adherence</li></ul> 
Reliability, Security &amp; Compliance<ul><li>Design systems with enterprise-grade reliability, monitoring, and alerting</li><li>Implement fine-grained access controls, audit logs, and data security best practices</li><li>Ensure backend systems meet compliance requirements for financial and regulated data</li></ul>
Performance &amp; Scale<ul><li>Optimize backend systems for latency, throughput, and cost efficiency</li><li>Design services that scale across global customers and billions of transactions</li><li>Proactively identify and fix bottlenecks in distributed systems</li></ul><h2 class="jobSectionHeader"> 
Required Skills &amp; Experience</h2> 
Core Backend Skills<ul><li>Strong experience building production backend systems</li><li>Strong proficiency in Python, NodeJS, Go, or similar backend languages</li><li>Deep understanding of distributed systems, APIs and microservices, databases (SQL and NoSQL), and message queues / event-driven architectures</li></ul>
System Design<ul><li>Proven experience designing scalable, fault-tolerant systems</li><li>Strong grasp of consistency, concurrency, and data integrity trade-offs</li><li>Experience building workflow engines or state-driven systems is a plus</li></ul> 
Enterprise &amp; Data Context<ul><li>Experience working with financial systems, enterprise SaaS platforms, or sensitive/regulated data</li><li>Comfort operating in environments where backend failures have a real business impact</li></ul><h2 class="jobSectionHeader"> 
Bonus (Nice to Have)</h2><ul><li>Experience with multi-agent orchestration and agent-to-agent communication protocols</li><li>Familiarity with event sourcing, rule engines, or policy systems</li><li>Knowledge of production debugging at scale and observability tooling</li><li>Contributions to or experience with open-source LLM tooling ecosystems</li><li>Experience with agent observability tooling (LangSmith, Arize, Helicone, or custom trace pipelines) and eval design</li><li>Experience building LLM-powered systems in production; familiarity with agent frameworks (LangChain, CrewAI, or custom)</li></ul><h2 class="jobSectionHeader"> 
Working at Freehand</h2>
Series C, ~100 people across the US and India. Big enough to have infrastructure, small enough that your work is visible. We run on five core operating principles; these are not values-on-a-wall, this is the exact philosophy we built our AI agents on :<ul><li>
Context Before Confidence. We get in, ask (a ton of) questions, connect the dots ourselves and move fast. No passengers, no hand-holding. The amount of confidence you'll have in Week 1 is directly proportional to the context strive to gain.</li><li>
Decisions, not Recommendations. Freehand folks decide, they don't present options. You'll have real autonomy, and real accountability to match.</li><li>
High Agency, High Trust. We won't manage you closely or ask you to escalate every call. Act, share your reasoning, and course-correct when needed. That's the contract.</li><li>
Accountability is the Product. When something goes wrong &mdash; and it will &mdash; we name it, learn from it, and move on. No politics, no cover. Just fix it.</li><li>
The Work That Remains is the Work That Matters. We actively cut low-value work. What lands on your plate is there because it matters &mdash; and can only be done by you.</li></ul>
It's a small world. Freehand employees Work Anywhere across US &amp; India (we're remote &amp; travel-first). As and when required, for this role, we will also arrange for a fully-paid trip to our HQ in Chennai to meet &amp; interact with cross-functional teams.
In addition, we proudly offer the following Benefits to all our full-time employees:<ul><li>
Full Health coverage (accidental, life, vision, dental &amp; health consultations)</li><li>
Monthly home-internet costs</li><li>
Flexible working hours</li><li>
Complimentary food &amp; snacks at the Chennai HQ</li></ul>
Equal Opportunity
Freehand hires on merit &mdash; your thinking, your track record, your potential &mdash; without regard to race, gender, age, religion, sexual orientation, national origin, disability, or any other protected characteristic. If you meet most of the criteria above but not all of it, apply anyway. We care more about your willingness to learn &amp; take initiative than whether your resume maps perfectly to every line.</div><div></div>

Backend Engineer India/US

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