travel agent

Dopamine Travel

About Dopamine Travel &amp; TourismAt Dopamine Travel &amp; Tourism, we are committed to delivering exceptional and personalized travel experiences. As a leading travel agency, we specialize in creating tailor-made itineraries and seamless travel solutions that help our clients explore the world with confidence. Our mission is to provide outstanding service through professionalism, innovation, and attention to detail.Position OverviewWe are looking for a dedicated, detail-oriented, and customer-focused Ticketing Agent to join our growing team. In this role, you will be responsible for handling flight reservations, ticket issuance, fare quotations, and travel-related inquiries while ensuring a smooth and hassle-free experience for our clients. The ideal candidate has strong knowledge of airline ticketing procedures, excellent communication skills, and the ability to thrive in a fast-paced environment.Key Responsibilities<ul><li>Process flight reservations, ticket issuance, reissuances, cancellations, refunds, and exchanges for both domestic and international travel.</li><li>Provide accurate fare quotations and recommend the most suitable flight options based on clients' travel needs and budgets.</li><li>Ensure all bookings comply with airline policies, fare rules, and company procedures.</li><li>Assist clients via phone, email, chat, and in person with booking requests, itinerary changes, and travel-related inquiries.</li><li>Process payments and issue e-tickets accurately and promptly.</li><li>Stay updated on airline schedules, promotions, fare changes, and travel regulations.</li><li>Coordinate with airlines, suppliers, and internal departments to resolve ticketing issues efficiently.</li><li>Maintain accurate booking records and ensure all travel documentation is complete.</li><li>Deliver exceptional customer service to build long-term client relationships and ensure customer satisfaction.</li><li>Support the team in achieving operational efficiency and service excellence.</li></ul>Qualifications<ul><li>Minimum of 1 year of experience as a Ticketing Agent or in a travel agency.</li><li>Experience using Amadeus, Sabre, Galileo, or other Global Distribution Systems (GDS) is preferred.</li><li>Strong knowledge of airline ticketing procedures, fare rules, and reservation systems.</li><li>Familiarity with international travel regulations, visa requirements, and travel documentation is an advantage.</li><li>Excellent communication, customer service, and interpersonal skills.</li><li>Strong attention to detail with the ability to manage multiple bookings accurately.</li><li>Excellent problem-solving, organizational, and time-management skills.</li><li>Ability to work efficiently in a fast-paced, target-driven environment.</li><li>Proficiency in Microsoft Office applications.</li></ul>Work Location: In person

Travel Ticketing Agent

About UsAt Dopamine Travel and Tourism, we are passionate about creating exceptional and personalized travel experiences. As a leading travel agency, we specialize in designing unforgettable journeys and customized travel solutions for clients around the world.We are looking for a highly organized, customer-focused, and proactive Customer Service Agent to join our growing team. In this role, you will assist clients throughout their travel journey, ensuring a smooth and enjoyable experience from planning to completion.Key Responsibilities<ul><li>Provide professional travel advice and destination recommendations based on clients' preferences and needs.</li><li>Assist customers in planning travel itineraries and creating travel packages that align with their budgets.</li><li>Research and secure the best available rates for flights, hotels, transportation, dining, and travel activities.</li><li>Educate clients on travel requirements, safety guidelines, and destination-specific information.</li><li>Advise customers on required travel documents, visas, and vaccination requirements.</li><li>Confirm travel bookings and assist with itinerary changes or special requests.</li><li>Resolve travel-related issues efficiently, including flight cancellations, hotel booking concerns, and other unexpected travel disruptions.</li><li>Deliver exceptional customer service by responding promptly to inquiries and ensuring customer satisfaction throughout the travel experience.</li></ul>Qualifications<ul><li>Previous experience in customer service or the travel and tourism industry is an advantage.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and organizational abilities.</li><li>Ability to work in a fast-paced environment and manage multiple tasks.</li><li>Proficiency in Microsoft Office and travel reservation systems is a plus.</li><li>Fluency in English; additional languages are an advantage.</li></ul>Work Location: In person

CS Agent - Hurghada

About UsAt Dopamine Travel &amp; Tourism, we are committed to creating exceptional travel experiences through personalized service and innovative travel solutions. From flights and hotels to holiday packages, visas, tours, and transportation, we help our clients explore the world with confidence and ease.About the RoleWe are looking for a passionate, customer-oriented, and results-driven Sales Agent to join our growing team. In this role, you will assist clients with their travel needs, provide expert travel advice, and deliver customized travel solutions while achieving individual and team sales targets. If you have a passion for travel and enjoy building strong customer relationships, we'd love to hear from you.Key Responsibilities<ul><li>Assist clients with bookings for flights, hotels, holiday packages, visas, airport transfers, transportation, tours, and other travel-related services.</li><li>Understand customers' travel requirements and recommend suitable destinations, itineraries, and travel products.</li><li>Provide accurate information on travel regulations, visa requirements, destinations, and travel advisories.</li><li>Prepare quotations, process reservations, issue tickets, and manage booking amendments or cancellations efficiently.</li><li>Build and maintain long-term relationships with clients to encourage repeat business and referrals.</li><li>Respond promptly and professionally to customer inquiries, concerns, and travel-related issues.</li><li>Stay up to date with airline policies, travel promotions, destination information, and industry trends.</li><li>Maintain accurate records of customer interactions, bookings, and sales activities.</li><li>Achieve or exceed individual and team sales targets while delivering exceptional customer service.</li><li>Coordinate with internal departments and travel suppliers to ensure smooth travel arrangements.</li></ul>Qualifications<ul><li>Fluency in Arabic and English (spoken and written) is required.</li><li>Minimum of 1 year of experience in the travel and tourism industry.</li><li>Strong knowledge of airline ticketing, hotels, holiday packages, visas, and other travel services.</li><li>Experience using travel reservation systems (such as Amadeus, Sabre, or Galileo) and online booking platforms is an advantage.</li><li>Excellent communication, negotiation, sales, and customer service skills.</li><li>Strong organizational and multitasking abilities with attention to detail.</li><li>Excellent problem-solving and time-management skills.</li><li>Self-motivated, target-driven, and able to perform well in a fast-paced environment.</li><li>Positive attitude, strong teamwork skills, and a customer-first mindset.</li></ul>Work Location: In person

Sales Agent – Travel & Tourism

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose 
</h5> <div>We are looking for a motivated and
<div>customer-focus
</div> ed individual to join our team as a

 Senior Customer Sales and Service Agent

 . As a key representative of the Emirates brand, you will play a vital role in enhancing customer satisfaction, driving revenue, and supporting the day-to-day operations of the team.</div> 

 As a

 Senior Customer Sales and Service Agent

 , you will provide the highest level of service in order to sell Emirates high value airline tickets and services and to assist premium customers with managing their travel plans. You will also assist the team leader and support junior staff. 
In this role, you will:
<ul><li>Ensure the highest standard of customer service is provided to Emirates customers
</li><li>Provide them with details on Emirates tariff fares and actively issue online tickets and sell related products
</li><li>Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service
</li><li>Highlight to customers the legal requirements covering their journey such as passport visa health requirements and other details such as check-in place and time
</li><li>Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership DBB Dubai stopovers hotel bookings and upgraded fares
</li><li>Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided thereby increasing revenue and ensuring Emirates success as a market leading airline
</li><li>Support Travel Agents by assisting them in making bookings with special arrangements
</li><li>Advise and guide Travel Agents on quoting special fares and completing ticketing formalities
</li><li>Fulfil Emirates online queries and other complex activities such as medical cases and special services
</li><li>Deputise for the Customer Sales and Service Team Leader in their absence and provide help and support to junior team members and assist in coaching and development activities
</li><li>Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided thereby increasing revenue and ensuring Emirates success as a market leading airline
</li><li>Ensure that all necessary ticket related documentation is filed time tables updated brochures sale and promotional material is properly displayed on individual counters and around thereby providing various options to the customer which will assist in increasing sales
</li><li>Support the Customer Sales Service Team Leader on closing the end of day sales and banking monies received Reservations and Ticketing Offices only
</li><li>Whenever possible create a database of all potential customers and develop a personal relationship with them by regular communication Reservations and Ticketing Offices only
</li></ul><h5 class="jobSectionHeader">Qualification 
</h5> To be considered for the role, you must meet the below requirements: 
<ul><li>2 years in a contact centre or reservations office environment within the airline industry
</li><li>Knowledge of contact centre and airline industry procedures and methodology
</li><li>Standard Fares and Ticketing courses Skywards and MARS reservations systems
</li><li>Excellent interpersonal telephone and customer service skills
</li><li>Ability to work in a busy sales team environment
</li>PC based skills to operate: Windows package including Microsoft Word, Excel, and Email 
<li>
</li> </ul>At Emirates, we&rsquo;re committed to helping our people grow and thrive. If you're ready for a rewarding and challenging career, apply today and become part of our world-class team. 
<h5 class="jobSectionHeader">Salary &amp; benefits 
</h5> <div>Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website
<div>www.emirates.c
</div> om/careers. Further information on what it's like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.</div></div>

Senior Customer Sales and Service Agent

Traventure

Traventure is seeking a highly experienced, customer-focused, and sales-driven Global Visa &amp; Holiday Consultant to join our growing team.The ideal candidate should possess strong expertise in global visa services, airline ticketing, holiday packages, and travel sales, with the ability to independently manage client inquiries, convert leads into confirmed bookings, and contribute to business growth.This role requires a proactive professional who can deliver exceptional customer service while consistently achieving sales targets and building long-term client relationships.Key ResponsibilitiesTravel Sales &amp; Revenue Generation<ul><li>Achieve and exceed assigned monthly and annual sales targets.</li><li>Convert inquiries, walk-in clients, phone calls, WhatsApp messages, emails, and online leads into confirmed bookings.</li><li>Actively upsell and cross-sell Traventure's travel services.</li><li>Build long-term client relationships to generate repeat and referral business.</li><li>Identify new sales opportunities and contribute to business development initiatives.</li></ul>Visa &amp; Travel Operations<ul><li>Handle global tourist, visit, business, and other visa applications.</li><li>Manage airline ticketing, fare construction, reissues, refunds, cancellations, and amendments.</li><li>Design and sell domestic and international holiday packages.</li><li>Prepare professional travel itineraries, quotations, and proposals.</li><li>Coordinate hotel reservations, transfers, travel insurance, cruises, and other travel services.</li><li>Ensure all bookings are processed accurately and efficiently.</li></ul>Client Relationship Management<ul><li>Advise clients on destinations, travel options, visa requirements, and budgets.</li><li>Provide accurate travel information and professional consultation.</li><li>Handle customer concerns and resolve issues professionally.</li><li>Maintain strong customer relationships to maximize client retention and satisfaction.</li></ul>Business Execution<ul><li>Process bookings through GDS systems and supplier portals.</li><li>Coordinate with airlines, embassies, hotels, tour operators, and other suppliers.</li><li>Stay updated with airline policies, visa regulations, travel advisories, promotions, and industry trends.</li><li>Maintain accurate sales records and customer documentation.</li></ul>Requirements<ul><li>Minimum 4&ndash;6 years of experience in a travel agency or travel management company.</li><li>Proven experience in travel sales and revenue generation.</li><li>Strong practical experience in:</li><li>Global Visa Services</li><li>Airline Ticketing</li><li>Fare Construction</li><li>Holiday Packages</li><li>Customer Relationship Management</li><li>Experience using Galileo, Amadeus, Sabre, or other GDS systems is highly preferred.</li><li>Strong knowledge of international destinations, airline policies, and visa procedures.</li><li>Excellent sales, negotiation, communication, and closing skills.</li><li>Ability to independently manage clients and achieve sales targets.</li><li>Strong organizational, documentation, and multitasking abilities.</li></ul>Salary &amp; Benefits<ul><li>Competitive Salary Package</li><li>Attractive Performance-Based Incentives</li><li>Career Growth &amp; Development Opportunities</li><li>Professional &amp; Supportive Working Environment</li></ul>Important Note<ul><li>Only candidates with relevant travel industry experience will be considered.</li><li>Applications from unrelated industries may not be shortlisted.</li><li>Candidates must be capable of independently handling travel sales, visa consultation, holiday packages, and airline ticketing.</li></ul>Application Question(s):<ul><li>Briefly describe:</li></ul>Your experience in travel sales, including global visa services, airline ticketing, holiday packages, and customer relationship management. The monthly or annual sales targets you have achieved. The GDS systems (Galileo, Amadeus, Sabre, etc.) and travel software you have used. How you generate leads, convert inquiries into confirmed bookings, and build long-term client relationships.Work Location: In person

Global Visa & Holiday Consultant

Tamr Inn Hotel

Job Title: Junior Travel Consultant Company: Flyo Tours and Travels Location: Dubai, UAE Salary: AED 2,500/month Job Type: Full-timeAbout the Role Flyo Tours and Travels is looking for an enthusiastic Junior Travel Consultant to join our growing team. This is an excellent opportunity for a motivated individual to build a career in the travel industry, handling flight bookings, holiday packages, and visa services for our clients.Key Responsibilities<ul><li>Handle flight ticketing (issuance, reissuance, refunds, and cancellations) via GDS and airline portals</li><li>Design and sell holiday packages &mdash; domestic and international itineraries, hotels, transfers, and tours</li><li>Process visa applications for various destinations and advise clients on documentation and requirements</li><li>Respond to customer inquiries via phone, WhatsApp, email, and walk-ins</li><li>Provide accurate quotations and follow up on leads to close bookings</li><li>Maintain booking records and coordinate with suppliers and airlines</li></ul>Requirements<ul><li>1&ndash;2 years of experience in a travel agency (freshers with strong knowledge may be considered)</li><li>Working knowledge of ticketing systems (Amadeus, Sabre, or Galileo preferred)</li><li>Understanding of visa procedures for UAE and popular destinations (Schengen, UK, US, GCC, Southeast Asia)</li><li>Good communication skills in English; additional languages are a plus</li><li>Sales-driven attitude with strong customer service skills</li><li>Currently based in the UAE</li></ul>What We Offer<ul><li>Salary: AED 2,500 per month</li><li>Visa and benefits as per UAE labour law</li><li>Training and career growth in a fast-growing travel company</li></ul>How to Apply Send your CV to cheryll@flyotour.com or WhatsApp 050 545 7300 with the subject line &quot;Junior Travel Consultant&quot;.Pay: AED2,000.00 - AED2,500.00 per monthWork Location: In person

Junior Travel Consultant

Spell Engineering

We are seeking a professional and customer-focused Customer Service Representative to support customers using our Online Travel Agency platform. The CSR will assist customers with flight and hotel searches, reservations, payments, ticket confirmations, booking changes, cancellations, refunds, and other travel-related inquiries.The ideal candidate should have excellent communication skills, basic knowledge of airline reservations and ticketing, and the ability to resolve customer concerns professionally through phone, email, live chat, and WhatsApp.Key Responsibilities Customer Support<ul><li>Respond promptly to customer inquiries through phone calls, email, live chat, and WhatsApp.</li><li>Guide customers through the online booking and payment process.</li><li>Provide accurate information about flights, hotels, fares, baggage allowances, travel dates, and booking conditions.</li><li>Assist customers who experience booking, payment, confirmation, or website-related issues.</li><li>Maintain a professional and helpful attitude during every customer interaction.</li></ul>Reservations and Ticketing<ul><li>Assist customers with domestic and international flight and hotel reservations.</li><li>Verify passenger names, travel dates, routes, contact details, and payment information before confirming a booking.</li><li>Provide booking references, e-tickets, invoices, and travel itineraries.</li><li>Explain fare rules, baggage policies, ticketing deadlines, cancellation terms, and applicable penalties.</li><li>Coordinate with the ticketing or operations team when manual action is required.</li><li>Follow up on incomplete, failed, or pending bookings.</li></ul>Changes, Cancellations and Refunds<ul><li>Assist customers with date changes, rebooking, cancellations, voids, and refund requests.</li><li>Explain applicable airline or supplier fees before processing a request.</li><li>Coordinate with airlines, hotels, consolidators, and suppliers to resolve booking issues.</li><li>Track refund cases and provide customers with regular status updates.</li><li>Escalate complicated or urgent cases to the Operations Manager.</li></ul>Schedule Changes and Disruptions<ul><li>Inform customers about flight schedule changes, cancellations, delays, and other travel disruptions.</li><li>Help customers understand available rebooking or refund options.</li><li>Handle urgent travel cases calmly and provide practical solutions.</li><li>Maintain proper records of all communication and actions taken.</li></ul>Sales and Additional Services<ul><li>Recommend suitable flights, hotels, car rentals, travel insurance, airport transfers, and holiday packages.</li><li>Inform customers about relevant promotions and special offers.</li><li>Encourage customers to complete pending bookings.</li><li>Support the company in achieving booking-conversion and customer-retention targets.</li></ul>Records and Compliance<ul><li>Record customer conversations, booking details, payments, complaints, and follow-up activities accurately.</li><li>Follow company procedures, fare rules, supplier policies, and data-protection requirements.</li><li>Protect customer, passenger, and payment information.</li><li>Report suspicious transactions, duplicate bookings, or possible fraud.</li><li>Keep customer cases updated in the CRM or support system.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent education preferred.</li><li>Previous customer-service experience, preferably with an OTA, travel agency, airline, or call center.</li><li>Strong spoken and written English.</li><li>Excellent communication, listening, and problem-solving skills.</li><li>Basic knowledge of airline reservations, ticketing, airport codes, and fare rules.</li><li>Good computer skills, including email, online booking systems, CRM software, and Microsoft Office.</li><li>Ability to manage multiple customer cases and work accurately under pressure.</li><li>Willingness to work evening, night, weekend, and holiday shifts when required.</li></ul>Preferred Skills<ul><li>Experience with Duffel, Amadeus, Sabre, Travelport, or another reservation system.</li><li>Knowledge of domestic and international flight routes.</li><li>Experience handling ticket changes, cancellations, exchanges, and refunds.</li><li>Understanding of online payments, failed transactions, and chargebacks.</li><li>Experience selling flights, hotels, travel insurance, or holiday packages.</li><li>Fluency in Urdu and English; additional languages are an advantage.</li></ul>Key Performance Indicators<ul><li>Customer response time</li><li>Customer satisfaction rate</li><li>Case-resolution time</li><li>Booking accuracy</li><li>Booking-conversion rate</li><li>Number of successfully resolved cases</li><li>Complaint and escalation rate</li><li>Compliance with company and supplier procedures</li></ul>Employment DetailsEmployment Type: Full-Time Department: Customer Support / Operations Work Location: Lahore, Pakistan Reporting To: Operations Manager Work Schedule: Night ShiftWork Location: In person

Customer Service Representative (CSR) – Travel Agency

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