travel operations manager

Royal Class Travel and Tourism

Job description:Job description:Travel and Tourism office ManagerAbu Dhabi &ndash; UAECompensation: Salary + CommissionProfile Summary:As the Travel and Tourism Company Manager I oversee the full spectrum of travel operations, from corporate and leisure bookings to vendor management and team leadership. With a deep understanding of the UAE travel market and international tourism trends, I ensure top-tier service delivery, client satisfaction, and operational efficiency. I specialize in designing customized travel solutions, managing high-volume corporate accounts, and maintaining strong partnerships with airlines, hotels, and consulates.Key Responsibilities:Lead and manage all the activities across all Company departments.Manage corporate travel arrangements, including flights, hotels, visas, and transport.Manage Social Media TeamHandle VIP and executive client bookings with attention to detail and discretion.Negotiate with suppliers to secure competitive rates and exclusive deals.Oversee visa processing for various countries and ensure proper documentation.Plan and execute group tours, incentive travel, and business delegations.Maintain strong client relationships and provide personalized service.Monitor market trends and adjust travel offerings to meet client needs.Skills &amp; Tools:GDS Systems: Amadeus,Strong knowledge of Schengen, UK, US, and GCC visa requirementsCRM systems and client account handlingTeam management and trainingMulti-lingual communication (if applicable)Exceptional problem-solving and crisis managementKey Responsibilities:Manage a team of travel consultants and support staff.Coordinate and monitor all business travel bookings (flights, hotels, transport, etc.).Ensure compliance with corporate travel policies and budgets.Build and maintain relationships with airlines, hotels, and travel service providers.Handle escalated travel issues and resolve client concerns.Provide regular travel reports and cost-saving strategies to management.Stay updated with industry trends and travel advisories.Train new staff and ensure ongoing development of the travel team.Skills Required:Strong knowledge of GDS systems (e.g., Amadeus).Excellent leadership and organizational skills.Proven experience in corporate travel management.Strong negotiation and communication skills.Ability to work under pressure and meet tight deadlines.Job Type: Full-time

Office Manager -Travel & Tourism

Atlantis Holiday LLC

We are looking for a Product Manager who can join immediately and with at least 3 - 5 years&rsquo; experience working in travel related industry.Essential Knowledge &amp; Experience:<ul><li>Education: Bachelor&rsquo;s degree in Tourism, Hospitality Management, Business Administration, or related field.</li><li>Experience: Minimum 3&ndash;5 years of experience in product development, contracting, or operations within a travel agency, DMC, or tour operator.</li><li>Destination Knowledge: Strong understanding of key destinations (local and international), including hotels, attractions, and logistics.</li><li>Contracting Skills: Proven experience in supplier negotiations and building long-term partnerships.</li><li>Analytical Skills: Ability to analyze market trends, product performance, and pricing strategies.</li><li>Commercial Awareness: Understanding of travel industry pricing structures, margins, and yield management.</li><li>Systems: Familiarity with reservation systems (e.g., Amadeus, Galileo, Tourplan) and CRM or product management tools.</li></ul>Key Skills and Competencies:<ul><li>Excellent communication and presentation skills.</li><li>Strong organizational and time management abilities.</li><li>Strategic thinker with attention to detail.</li><li>Proactive, creative, and commercially driven mindset.</li><li>Ability to work cross-functionally with sales, marketing, and finance teams.</li><li>Fluent in English (additional languages are an advantage).</li><li>Flexibility to travel for product research, contracting, or events.</li></ul>Job Type: Full-time

Product Manager

Streamline Solutions

RoleOutbound Tour OperationsLocationThane, MumbaiShift Morning Shift (6:00 AM to 2:00 PM) ORIndia Day Shift (9:00AM to 5:00PM)Timeline2 WeeksAbout the ClientOur client is a fast-growing Destination Management Company for New Zealand, focused on the Indian outbound market. The DMC is a Qualmark Gold-rated Travel &amp; Tourism player in New Zealand and is part of a Hotel Management Group who are counted as a top player in the Hospitality Sector in New Zealand.With a strong network of premium hotels and leading logistic players in New Zealand, and with in-depth expertise in local tourism and key destinations, the DMC is well positioned to become a premium destination management company in the region.About the RoleThe role will be based out of DMC's India office. Your role will involve developing tour packages, creating quotations, negotiating deals, customizing itineraries, and closing deals with clients from all over India. The ideal candidate will have experience working closely with a Destination Management Company (DMC) or as an outbound tour operator within the travel industry. This role requires a deep understanding of both the Indian and New Zealand markets.KRAsDestination Operations <ul><li>Design tour packages as per clients' requirements.</li><li>Collaborate closely with the New Zealand office to customize packages, plan itineraries, set pricing, and create unique experiences for individual proposals.</li><li>Timely follow-up on proposals sent.</li><li>Manage the Group Tours as a specialist, coordinating with TA, Trip leader and internal teams and vendors.</li><li>Communicate with Vendors when required.</li><li>Handle agents professionally, ensuring smooth communication and operations.</li><li>Able to compare quotes on various sites and quote ahead.</li><li>Provide 24/7 support to clients while they are on tour, assisting with any needs or issues that arise.</li><li>Manage emergencies effectively to ensure clients have a seamless and enjoyable travel experience.</li></ul>Support Role:&middot; Developing &amp; maintaining close partnerships with Outbound Travel Agents and Tour Operators.&middot; Management of packages &amp; inventory on the channel manager/extranet.&middot; Coordinate seamlessly between Sales, Marketing, and teams in India and New Zealand while handling queries and bookings.&middot; Providing market and competitor insights.&middot; Participate in specialised travel fairs, promotional events, and sustainable travel initiatives as and when needed.Candidate RequirementsPreferred Qualification and Experience:&middot; Preferably postgraduate degree in travel &amp; tourism sector.&middot; Candidates will have a minimum 4-5 years&rsquo; experience working in the FIT, GIT &amp; MICE preferably as outbound tour operators from India.&middot; Ability to handle emergencies.&middot; Experience in drafting tour packages and itinerary preparation.&middot; Extensive knowledge of the Travel &amp; Tourism sector and Outbound market segmentations in India.Skills:&middot; Strong negotiating skills.&middot; Attention to detail&middot; Excellent written and verbal communication.&middot; A keen eye for aesthetics and details.&middot; Crisis management/escalation management.&middot; Collaboration skillsJob Types: Full-time, PermanentPay: &#8377;9,902.23 - &#8377;48,780.15 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Application Question(s):<ul><li>What is your notice period in the current organisation?</li></ul>Work Location: In person

Outbound Tour Operations

Boston Consulting Group

<div>Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. 
 
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures&mdash;and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. 
What You'll Do<ul><li>
Ensure BCG secures the lowest logical fares through approved Travel Management Companies (TMCs) while maintaining policy compliance and traveler satisfaction.</li><li>
Manage and compare fare options, negotiate with airlines when required, and communicate ticketing, routing, and approval details clearly to bookers and EAs.</li><li>
Oversee end-to-end travel operations, including visa processing support, documentation coordination, and adherence to travel compliance requirements.</li><li>
Utilize data analytics to monitor travel spend, identify cost-saving opportunities, and provide insights to support strategic business decisions.</li><li>
Collaborate with internal stakeholders and global teams on technology and strategic initiatives to enhance automation, efficiency, and traveler experience.</li><li>
Lead stakeholder management across business units, TMCs, and airline partners to ensure seamless coordination and service excellence.</li><li>
Manage crisis situations such as travel disruptions, ensuring proactive communication, traveler safety, and timely issue resolution.</li><li>
Continuously review and enhance travel policies, systems, and processes, supporting change management and cost optimization projects to strengthen the corporate travel function.</li></ul> 
What You'll Bring<ul><li>
Experienced professional in corporate travel management with strong operational, strategic, and stakeholder-management capabilities.</li><li>
Deep expertise in travel operations, vendor management, contracting, and cost optimization across multiple travel categories.</li><li>
Strong domain knowledge in ticketing, fare construction, itinerary planning, and end-to-end quality assurance of travel bookings.</li><li>
Proven negotiation and vendor-relationship skills, ensuring optimal terms, service delivery, and compliance.</li><li>
Excellent communication and interpersonal abilities, with a professional, customer-centric, and service-oriented approach.</li><li>
Proficient in MS Office, Outlook, and online booking tools; familiarity with BTA checks and reconciliation preferred.</li><li>
Highly organized and detail-oriented, with strong process, project-management, analytical, and problem-solving skills.</li><li>
Demonstrates tact, composure, and flexibility in high-pressure or time-sensitive situations while upholding confidentiality and ethical standards.</li><li>
Proactive, resilient, and disciplined with follow-ups, ensuring timely closure of tasks and adherence to deadlines.</li></ul> 
Who You'll Work With
This role is part of BCG&rsquo;s Travel Operations Team and is primarily responsible for managing all travel-related operations. The Specialist will focus on ensuring seamless travel services, operational excellence, and superior traveler support within the region. 
Given BCG&rsquo;s travel-intensive environment, where mobility is integral to delivering client impact globally, this role plays a key part in maintaining service quality and efficiency. The Specialist will oversee the day-to-day governance of travel agency partners, ensuring consistent, high-quality service delivery as per agreed KPI to BCG travelers. 
Additionally, the role will collaborate closely with Travel Manager to strengthen travel governance, enhance employee experience, and support connectivity and culture within BCG&rsquo;s India offices. 
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
 
BCG is an E - Verify Employer. Click here for more information on E-Verify.</div>

Senior Specialist - Air Travel Ops

Pera Travel

<div>
 
 
 Operations Executive
 
 
 
 
 
 
 The Operations Executive is responsible for managing and executing all travel-related bookings and operational processes within the agency. This role ensures the smooth coordination between suppliers, sales agents, customer service representatives, and the accounts department to deliver an exceptional client experience while maintaining efficiency, accuracy, and profitability on every booking.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 &bull;	Airline &amp; Hotel Bookings:
 
 
 Handle all flight, hotel, and accommodation reservations accurately and efficiently through the agency&rsquo;s booking platforms, supplier portals, or direct contacts.
 
 
 &bull;	Tours, Transfers &amp; Excursions:
 
 
 Book daily tours, transfers, activities, and excursions as per client itineraries, ensuring all services are confirmed, properly documented, and communicated to both clients and suppliers.
 
 
 &bull;	Supplier Management:
 
 
 Communicate and negotiate with local and international DMCs, hotel partners, and tour suppliers to secure the best rates and ensure timely confirmations. Maintain professional relationships and follow up on pending requests and special client requirements.
 
 
 &bull;	Voucher &amp; Documentation:
 
 
 Prepare and issue service vouchers, invoices, itineraries, and travel confirmations accurately. Ensure all documents are properly checked before sharing with clients or sales agents.
 
 
 &bull;	Client Service Coordination:
 
 
 Follow up with clients during their trips for updates, confirm driver arrivals and tour schedules, and ensure smooth service delivery throughout the journey.
 
 
 &bull;	Amendments &amp; Changes:
 
 
 Process booking changes (date modifications, service upgrades, cancellations, etc.) promptly while ensuring clear communication with both suppliers and the sales team.
 
 
 &bull;	Financial Record Keeping:
 
 
 Maintain organized booking records, tracking supplier costs, client payments, and profit margins per file. Update operational reports and ensure all accounting data aligns with the finance department.
 
 
 &bull;	Cross-Department Coordination:
 
 
 Work efficiently and collaboratively with the Sales, Customer Service, and Accounts departments to ensure all confirmed clients have their travel plans executed correctly and on time. Support pre-departure follow-ups and post-travel feedback collection.
 
 
 &bull;	Payment Plan Management:
 
 
 Organize and monitor bookings made under installment or payment plan systems, ensuring that all balances are collected and supplier payments are made before travel dates.
 
 
 &bull;	Crisis Handling:
 
 
 Provide quick operational support in case of last-minute changes, flight delays, missed connections, or service complaints. Liaise with suppliers to find the best alternative solutions.
 
 
 &bull;	Compliance &amp; Quality Control:
 
 
 Ensure all bookings comply with company policies, travel regulations, and supplier terms. Maintain a high standard of accuracy and professionalism in every transaction.
 
 
 
 
 
 
 Requirements &amp; Skills
 
 
 
 &bull;	Proven experience in travel operations or a similar role within a travel agency or DMC.
 
 
 &bull;	Strong knowledge of flight, hotel, and tour booking systems (RateHawk, TBO, HotelRack, etc.).
 
 
 &bull;	Excellent communication and negotiation skills.
 
 
 &bull;	Fluent in both English and Arabic (written and spoken) &mdash; this is a must.
 
 
 &bull;	Ability to handle multiple bookings and tight deadlines with precision.
 
 
 &bull;	Detail-oriented, organized, and proactive in problem-solving.
 
 
 &bull;	Strong teamwork attitude and ability to collaborate across departments.
 
 
 &bull;	Intermediate to advanced skills in Excel or Google Sheets for cost/profit tracking.
 
 
 &bull;	Flexible and able to manage after-hours coordination when required for ongoing client travel cases.
 
</div>

Operations Executive

Infosys

<div><h2 class="jobSectionHeader">Job Description:</h2> 
<ul>
<li>Hospitality Services</li>
<li>Define implement and review standard of services provided in housekeeping Catering banquets ECC Food courts</li>
<li>Evaluate and provide logistics support for events and visitor management in order to ensure hospitality services to all customers</li>
<li>Facilities Services</li>
<li>Review Facilities Operation at the Dc level</li>
<li>Resolve escalations related to Facilities services</li>
<li>Spearhead Disaster recovery and Business Continuity process</li>
<li>Travel services</li>
<li>Oversee travel operations</li>
<li>Negotiate and execute corporate deals with vendors</li>
<li>Negotiate terms conditions with travel vendors</li>
<li>Improve overall operational efficiency and SLA adherence in order to provide travel services in accordance to company policies</li>
<li>Administration Logistics Services</li>
<li>Authorize facilities travel related bills and documents</li>
<li>Liaise with concerned authorities for regulatory compliance and company requirements</li>
<li>Review and monitor budgets</li>
<li>Negotiate deals with vendors</li>
<li>Review cost control measures for all areas</li>
<li>Review and nurture vendor relations</li>
<li>Engineering Services</li>
<li>Oversee maintenance of equipment</li></ul> 
<h2 class="jobSectionHeader">
Key Responsibilities:</h2> 
<ul>
<li>Hospitality Services</li>
<li>Define implement and review standard of services provided in housekeeping Catering banquets ECC Food courts</li>
<li>Evaluate and provide logistics support for events and visitor management in order to ensure hospitality services to all customers</li>
<li>Facilities Services</li>
<li>Review Facilities Operation at the Dc level</li>
<li>Resolve escalations related to Facilities services</li>
<li>Spearhead Disaster recovery and Business Continuity process</li>
<li>Travel services</li>
<li>Oversee travel operations</li>
<li>Negotiate and execute corporate deals with vendors</li>
<li>Negotiate terms conditions with travel vendors</li>
<li>Improve overall operational efficiency and SLA adherence in order to provide travel services in accordance to company policies</li>
<li>Administration Logistics Services</li>
<li>Authorize facilities travel related bills and documents</li>
<li>Liaise with concerned authorities for regulatory compliance and company requirements</li>
<li>Review and monitor budgets</li>
<li>Negotiate deals with vendors</li>
<li>Review cost control measures for all areas</li>
<li>Review and nurture vendor relations</li>
<li>Engineering Services</li>
<li>Oversee maintenance of equipment</li></ul> 
<h2 class="jobSectionHeader">
Preferred Skills:</h2>
Technology-&gt;Sustainability-&gt;Environment Health and Safety</div>

Associate Manager - Facilities

Rahal

<div>
 
 Location:
 
 Dubai, UAE
 
 
 
 Reports To:
 
 Travel Operations Head.
 
 
 
 Employment Type:
 
 Rotational Full-time (Onsite)
 
 
 
 About Rahal
 
 
 
 Rahal is the travel mini-app inside Iraq&rsquo;s
 
 Super Qi ecosystem;
 
 a rocketship redefining how millions of travelers search, book, and manage journeys across flights, hotels, and digital services. We make travel simple, safe, and accessible to everyone, everywhere.
 
 
 As part of a fast-growing travel-tech team spanning Iraq and the UAE, you&rsquo;ll design experiences that inspire confidence, delight, and connection for every traveler who books with Rahal.
 
 
 
 Role Overview
 
 
 
 Join our fast-growing travel tech startup to manage end-to-end travel operations, from bookings to vendor coordination, ensuring seamless and efficient processes. Drive operational excellence and support the company&rsquo;s growth by delivering exceptional travel experiences
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Providing excellent customer service to corporate clients, travel arranges, individual travelers
 </li>
 <li>
 Confirming and completing reservations according to internal standards
 </li>
 <li>
 Managing client requests, providing an efficient and personalized service which caters to international corporate clients&rsquo; needs
 </li>
 <li>
 Coordinate and book transportation and accommodation arrangements Includes but is not limited to (flights, trains, and car rentals and hotels).
 </li>
 <li>
 Arrange and ensure all bookings align with client preferences and policies.
 </li>
 <li>
 Handle and resolve travel-related issues and emergencies promptly.
 </li>
 <li>
 Maintain and update travel itineraries and documentation (invoices, booking conformations, etc.)
 </li>
 <li>
 Communicate effectively with clients to confirm details and provide travel support.
 </li>
 <li>
 Ensure compliance with travel policies and regulations.
 </li>
 <li>
 Manage changes, cancellations, and special requests and handle emergency situations with professionalism
 </li>
 <li>
 Stay updated on travel regulations and safety protocols
 </li>
 <li>
 Ability to work well under pressure and meet tight deadlines
 </li>
 <li>
 Arrange high level business trips with the ability to be adaptive in changing
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 3+ years of experience in travel coordination, hospitality, or customer service
 </li>
 <li>
 Private or professional experience related to organizing travels
 </li>
 <li>
 Role is open for whom are native in Arabic and Excellent English communication skills, both verbal and written (daily work in English)
 </li>
 <li>
 Effectiveness in negotiations and decision-making
 </li>
 <li>
 Excellent Self-management and good organizational skills.
 </li>
 <li>
 Excellent interpersonal skills to communicate effectively and with confidence to create a positive company image
 </li>
 <li>
 Initiative and willingness to constantly learn and develop
 </li>
 <li>
 Proficiency in travel booking software and tools.
 </li>
 <li>
 Ability to handle travel-related issues calmly and efficiently.
 </li>
 <li>
 Knowledge of travel policies, regulations, and best practices.
 </li>
 <li>
 Proficient in GDSs including Amadeus, Galileo, and Sabre,with a strong track record of accurate and efficient reservation management.
 </li>
 <li>
 Flexibility to work various shifts, including weekends and holidays.
 
 
 </li>
 </ul>
 
 Personality Traits
 
 
 
 <ul>
 <li>
 🔥 Biased for Action &mdash; thrives in ambiguity, acts fast, and learns even faster.
 </li>
 <li>
 🌍 Traveler-Obsessed &mdash; every decision starts with &ldquo;How does this help the traveler?&rdquo;
 </li>
 <li>
 🤝 Team Player &mdash; collaborates naturally across functions and geographies.
 </li>
 <li>
 ⚙️ Operator Mindset &mdash; thrives in start-ups and scale-ups; comfortable navigating growth and chaos.
 </li>
 <li>
 🎯 Strategic &amp; Executional &mdash; balances long-term vision with hands-on delivery discipline.
 
 
 </li>
 </ul>
 
 Why Rahal
 
 
 
 <ul>
 <li>
 Be part of Iraq&rsquo;s fastest-growing travel platform inside the Super Qi ecosystem.
 </li>
 <li>
 Work with passionate builders shaping the future of digital travel in the Middle East.
 </li>
 <li>
 Solve real traveler problems at scale, from seamless flight booking to next-gen loyalty.
 </li>
 <li>
 Join a Rocketship where ownership, speed, and creativity truly matter.
 </li>
 <li>
 Become part of a regional expansion in the horizon.
 </li>
 </ul>
</div>

Travel Operations Consultant (Arabic Speaker)

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