travel operations manager

HSJB BUSINESS CONSULTING

<p><b>We are looking for an experienced Operations Manager to oversee day to day travel operations and ensure smooth delivery of all tours and services.</b></p><p><b>Key Responsibilities:</b></p><ul><li>Manage end to end operations for group tours and FIT packages</li></ul><ul><li>Coordinate with vendors, hotels, transport partners, and guides</li></ul><ul><li>Ensure timely execution of itineraries and customer deliverables</li></ul><ul><li>Handle trip logistics, bookings, confirmations, and troubleshooting</li></ul><ul><li>Monitor service quality and implement process improvements</li></ul><ul><li>Track budgets, payments, and operational reports</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 3 years experience in travel operations</li></ul><ul><li>Strong coordination and communication skills</li></ul><ul><li>Hands on knowledge of tour management and supplier handling</li></ul><ul><li>Ability to multitask, solve problems, and work under pressure</li></ul><ul><li>Knowledge of international destinations and travel procedures</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary plus incentives</li></ul><ul><li>Growth opportunities in a fast expanding travel brand</li></ul><p>Job Type: Full-time</p><p>Pay: AED6,000.00 - AED7,000.00 per month</p>

Operations Manager – Travel & Tours

Seven Zones Travel

<p>Seven Zones Travel is a Uk based travel agency, situated in main market gulberg lahore.</p><p>We are looking for Operations Manager</p><p>MUST HAVE UK BASED TRAVEL AGENCY EXPERIENCE</p><p>MUST HAVE 4 STAR and 5 STAR Umrah Hotel Selling as Sale Agent</p><p>MUST Have Flights Sale Experience</p><p>MUST HAVE Holidays Sale Experince</p><p>GDS EXPERT IS PLUS</p><p>Timing - Evening Shift</p><p>Salary upto 100k</p><p><b>:</b> Share your CV and voice recording in English regarding your job experience on whatsapp: 0327-7779928</p><p>Job Type: Full-time</p><p>Pay: Up to Rs100,000.00 per month</p><p>Work Location: In person</p>

Travel Agency Specialist

Aga Khan University

<div><div>Assistant Manager, Travel Services - (250003YP)</div><div><div><br>
</div><p><b>Assistant Manager, Travel Services</b></p><p><b>
Entity: </b>Aga Khan University</p><p><b>
Location: </b>Karachi</p><p><b>
Department: </b>Travel Services</p><p><b>
Introduction:</b></p><p>
Chartered in 1983, it is a private, autonomous and self-governing international university with 13 teaching sites in 6 countries distributed across three continents. As an integral part of the Aga Khan Development Network, Aga Khan University (AKU) provides higher education in several disciplines, carries out research pertinent to the countries in which it exists and has campuses, programmes and/or teaching hospitals in Afghanistan, Kenya, Pakistan, Tanzania, Uganda and the UK. As an international institution, AKU operates on the core principles of quality, relevance, impact, and access; and AKU is a model of academic excellence and an agent of social change.</p><p>
The Aga Khan University (AKU) seeks to assign an Assistant Manager &ndash; Travel Services within the Purchasing and Supply Chain Management Division. The position is responsible for managing and overseeing Travel Services operations to ensure efficient, cost-effective, and policy-compliant travel arrangements for faculty, staff, and students across AKU and AKUH, in line with AKU policies and AKDN standards.</p><p>
As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.</p><p><b>
Responsibilities:</b></p><ul><li>
Manage and oversee day-to-day Travel Services operations, including air ticketing, hotel bookings, ground transportation, and visa-related support.</li><li>
Ensure timely and accurate processing of travel requests in compliance with AKU travel policies and AKDN requirements.</li><li>
Negotiate and manage rates with airlines, travel agents, hotels, and transport service providers to achieve cost optimization.</li><li>
Monitor and evaluate vendor performance through periodic reviews and appraisals.</li><li>
Supervise, guide, and evaluate the performance of Travel Services Associates.</li><li>
Prepare periodic management reports covering travel expenditure, trends, cost savings, and vendor performance.</li><li>
Liaise with internal stakeholders to resolve travel-related issues and ensure service satisfaction.</li><li>
Identify opportunities for process improvement and support continuous enhancement of travel services.</li></ul></div><div></div><div><div><br>
</div><p><b>Requirements:</b></p><ul><li>
Master&rsquo;s degree in Tourism, Hospitality Management, Business Administration, or an equivalent qualification.</li><li>
IATA certification or relevant travel management certification will be an added advantage.</li><li>
Minimum 3&ndash;5 years of relevant experience in travel coordination or management, preferably in a corporate or institutional setting.</li><li>
At least 2 years of experience in a supervisory or managerial role.</li><li>
Strong leadership, negotiation, and vendor management skills.</li><li>
Proficiency in travel booking systems and online platforms.</li><li>
Excellent communication, analytical, and problem-solving abilities.</li><li>
Sound understanding of institutional travel policies, compliance requirements, and cost-control practices.</li></ul><p>
Comprehensive employment reference checks will be conducted</p><div><br>
</div></div><div>
Primary Location: Pakistan</div><div>
Organisation: Aga Khan Hospital &amp; Medical College</div><div>
Employee Status: Regular</div><div>
Job Type: Standard</div><div>
Job Posting: 19/12/2025, 6:31:42 AM</div><div>
Closing Date: 02/01/2026, 12:59:00 PM</div></div>

Assistant Manager, Travel Services

Do it Right Pakistan

<p>The General Manager &ndash; Travel &amp; Tourism will lead and manage the entire travel division, including domestic and international tours, group trips, holiday packages, corporate travel, customer operations, marketing, and vendor relationships. The role requires strong leadership, deep industry knowledge, excellent customer service orientation, and the ability to design and execute profitable travel offerings.</p><p>The GM will oversee all teams including sales, operations, tour coordinators, customer service, logistics, and marketing. The position&rsquo;s primary focus is to deliver exceptional travel experiences, maximise sales, maintain efficient operations, and scale new destinations, services, and partnerships.</p><p><b>Key Responsibilities</b></p><p><b>Strategic Leadership &amp; Division Management</b></p><ul><li>Develop a strategic roadmap for expanding domestic and international travel operations.</li><li>Establish annual revenue targets, sales KPIs, and operational goals for all teams.</li><li>Plan new destinations, tours, and travel products based on market trends and seasonal demand.</li><li>Ensure profitability across all travel packages and operational activities.</li></ul><p><b>Sales &amp; Business Development</b></p><ul><li>Drive overall sales performance of group tours, holiday packages, and individual travel services.</li><li>Build and maintain corporate client portfolios for business travel, conferences, and incentive trips.</li><li>Oversee pricing strategy for tours, ensuring competitive rates and stable margins.</li><li>Collaborate with digital marketing teams to increase lead generation and conversion.</li><li>Analyse sales reports weekly and develop strategies for improving booking rates.</li></ul><p><b>Travel Product Creation &amp; Package Development</b></p><ul><li>Design high-quality travel itineraries for domestic and international destinations.</li><li>Introduce new experiences, seasonal trips, student tours, adventure packages, and luxury travel products.</li><li>Conduct market research to identify demand trends, cost comparisons, and competitor offerings.</li><li>Oversee content creation for brochures, social media, websites, and marketing campaigns.</li></ul><p><b>Vendor, Partner &amp; Destination Management</b></p><ul><li>Maintain relationships with hotels, airlines, transport companies, destination managers, tour guides, and travel partners.</li><li>Negotiate contracts, rates, commissions, and service-level terms with vendors.</li><li>Ensure smooth coordination and service delivery across all destinations.</li><li>Build partnerships with tourism boards, travel alliances, and global suppliers.</li></ul><p><b>Operations &amp; Logistics Oversight</b></p><ul><li>Supervise operations team responsible for bookings, confirmations, logistics, ticketing, and pre-departure documentation.</li><li>Ensure seamless execution of all group tours, including accommodation, transport, meals, activities, and ground handling.</li><li>Monitor real-time travel operations during trips and resolve any urgent issues.</li><li>Maintain service quality standards for guides, coordinators, and on-ground staff.</li></ul><p><b>Customer Experience &amp; Quality Assurance</b></p><ul><li>Ensure exceptional customer service before, during, and after every tour.</li><li>Oversee handling of customer complaints, refunds, emergencies, or trip adjustments.</li><li>Conduct customer satisfaction surveys and implement service improvements.</li><li>Ensure all guides, coordinators, and staff follow safety protocols and SOPs.</li></ul><p><b>Marketing, Branding &amp; Campaigns</b></p><ul><li>Coordinate with the marketing department to design promotional campaigns, travel expos, and seasonal offers.</li><li>Approve social media content, videos, and advertisements highlighting tour experiences.</li><li>Monitor the effectiveness of marketing campaigns and adjust strategies accordingly.</li><li>Develop loyalty programs, referral incentives, and brand-building initiatives.</li></ul><p><b>Team Leadership &amp; Human Resource Development</b></p><ul><li>Manage and supervise tourism sales teams, operations staff, logistics coordinators, and tour leaders.</li><li>Hire, train, and evaluate employees to maintain strong performance and customer service standards.</li><li>Conduct weekly meetings to track progress, plan trips, and assign responsibilities.</li><li>Maintain a disciplined, ethical, and growth-focused working environment</li></ul><p><b>Required Qualifications &amp; Experience</b></p><ul><li>Bachelor&rsquo;s/Master&rsquo;s degree in Tourism, Hospitality, Business Management, or relevant field.</li><li>5&ndash;10 years of demonstrated experience in travel, tours, hospitality or tourism operations.</li><li>Strong knowledge of international and domestic travel dynamics, suppliers, destinations, and customer preferences.</li><li>Leadership experience with multi-team or multi-destination operations.</li><li>Excellent negotiation, communication, and client-handling skills.</li><li>Ability to travel frequently for vendor meetings, destination visits, and tour oversight.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs100,000.00 - Rs150,000.00 per month</p><p>Work Location: In person</p>

General Manager – Travel & Tourism

World tour services ltd

<p>We are UK based Tour Organization deals in Outbound Tourism and provide tour servies to Uk ,Europe, Canada all sorts and currently we have Hiring Branch Manager in Our Karachi Branch .Your responsibilities will usually include the daily operational management of the agency, sales targets and development, staffing and financial management.</p><p>You'll need to ensure the agency delivers specialist, professional travel advice and offers a good range of competitive travel products to meet the demands of the customer. This will usually include an online booking service and tailor-made trips.</p><p>As a travel agency manager, you'll need to:</p><ul><li>promote and market the business, sometimes to new or niche markets</li><li>Visa Consultation (Training Provided)</li><li>manage budgets and maintain statistical and financial records</li><li>sell travel products and tour packages</li><li>source products and destinations to meet consumer demands for bespoke travel and sustainable tourism</li><li>deliver and exceed branch performance and productivity</li><li>take part in familiarization visits to new destinations, to gather information on issues and amenities of interest to consumers</li><li>liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often a year in advance</li><li>deal with customer enquiries and aim to meet their expectations</li><li>provide sales reports to head office</li><li>implement alternative and innovative ideas for achieving new business</li><li>oversee the smooth, efficient running of the business</li><li>motivate the sales team to hit and exceed their targets and ensure company profitability</li><li>meet regularly with team leaders to give them sales figures and plan how they approach their work</li><li>meet company directors who advise on strategy and find out about any local issues and future trends</li><li>oversee the recruitment, selection and retention of staff as well as payroll matters and staff training</li><li>organize incentives, bonus schemes and competitions</li><li>deal with disciplinary matters and customer complaints.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs60,000.00 - Rs65,000.00 per month</p><p>Work Location: In person</p>

Sales Manager

Infosys

<div>
 Hospitality Services:  Define, implement and review standard of services provided in housekeeping, Catering &amp; banquets, ECC, Food courts.  Evaluate and provide logistics support for events and visitor management in order to ensure hospitality services to all customers.
 <br/>
 <br/>
 <ul>
  <li>
   Facilities Services:  Review Facilities Operation at the Dc level.  Resolve escalations related to Facilities services.  Spearhead Disaster recovery and Business Continuity process.
  </li>
  <li>
   Travel services:  Oversee travel operations.  Negotiate and execute corporate deals with vendors.  Negotiate terms &amp; conditions with travel vendors.  Improve overall operational efficiency and SLA adherence in order to provide travel services in accordance to company policies.
  </li>
  <li>
   Administration &amp; Logistics Services:  Authorize facilities/ travel related bills and documents.  Liaise with concerned authorities for regulatory compliance and company requirements.  Review and monitor budgets.  Negotiate deals with vendors.  Review cost control measures for all areas.  Review and nurture vendor relations.
  </li>
  <li>
   Engineering Services:  Oversee maintenance of equipment
  </li>
 </ul>
</div>


Associate Manager - Facilities

<div>
 Job Responsibility This role is primarily responsible for effective management of Front &amp; Mid office Travel operations for GBT. The job would entail: Team management for the smooth function of the processes. Ensure strong governance around Research / Documentation of Back office activities. Customer Interaction and Relationship Management. Identify process improvement opportunities and value adds initiatives. Ensuring compliance with SLA and other internal guidelines of policies whilst ensuring effective team work at all times Ensure SLA deliverables are met as per client expectation Attrition Management - Motivate team members and control attrition Escalation Management &ndash; managing customer escalations in quick turnaround time &amp; ensuring plan to avoid future errors Provide coaching and feedback to team members to enable them to improve their performance Achieve highest productivity standards while ensuring control &amp; quality focus This position demands an ability to build long sustaining professional relationship with stakeholders. Lead a team of 15-18 agents and manage their performance Manage team&rsquo;s efficiency, utilization, Shrinkage to ensure smooth operation Being a People Leader, Incumbent should be able to motivate agents and drive excellent results Required Skills/Qualification: Graduate with 4-6 years of relevant experience. Sound GDS knowledge &amp; Expertise in Fare rule interpretation Sound understanding of Queue, Invoice management, Refunds &amp; Debit Memo Proven skills in people leadership, having managed teams of at least 15-20 Excellent Interpersonal and Conflict management skills. Strong coaching, mentoring and feedback delivery skills. Proficiency in Microsoft Excel is desired. High Results orientation under circumstances of shifting priorities
</div>


4400294-Assistant Manager

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