travel support specialist

Aisle & Abroad

<div>
 Position Overview
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 <br/>
 We are seeking dependable and customer-focused individuals to join our team as a Travel Support Specialist. This remote role focuses on assisting clients with travel-related inquiries, supporting reservation coordination, and ensuring a smooth and positive customer experience throughout the booking process.
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 This is an entry-level opportunity within the travel industry. No prior travel experience is required. Structured onboarding and training are provided.
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 <strong>
  Key Responsibilities
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  <br/>
 </strong>
 <ul>
  <li>
   Respond to client inquiries regarding travel options, reservations, and itinerary details
  </li>
  <li>
   Assist with coordinating and confirming bookings for hotels, cruises, and vacation packages
  </li>
  <li>
   Review travel information for accuracy, including dates, traveler details, and accommodations
  </li>
  <li>
   Provide timely updates and clear communication before and after travel
  </li>
  <li>
   Maintain organized records of client interactions and reservations
  </li>
  <li>
   Deliver professional and responsive customer support
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  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong written and verbal communication skills
  </li>
  <li>
   Customer-focused mindset with attention to detail
  </li>
  <li>
   Comfortable using online systems and digital platforms
  </li>
  <li>
   Ability to work independently in a remote environment
  </li>
  <li>
   Previous customer service, hospitality, or administrative experience is helpful but not required
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   <br/>
  </li>
 </ul>
 What We Offer
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Structured onboarding and guided training
  </li>
  <li>
   Access to booking tools and travel supplier resources
  </li>
  <li>
   Ongoing professional development opportunities
  </li>
  <li>
   Flexible remote work environment
  </li>
  <li>
   Supportive and collaborative team culture
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Ideal Candidate
 <br/>
 <br/>
 This role is well suited for individuals seeking remote customer service opportunities, career changers exploring the travel industry, or professionals with service-oriented backgrounds.
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Travel Support Specialist – Remote

<div>
 <strong>
  Position Overview
  <br/>
 </strong>
 We are seeking a dependable and service-driven
 <strong>
  Client Support Specialist
 </strong>
 to assist with travel-related inquiries, coordination, and client support. This role focuses on providing timely assistance, managing requests, and ensuring a smooth and positive experience throughout the travel planning process.
 <br/>
 <br/>
 This is a work-from-home position ideal for individuals who are organized, responsive, and enjoy working in a client-focused, service-oriented environment.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Respond to client inquiries related to travel services, scheduling, and reservations
  </li>
  <li>
   Assist with coordinating travel details based on client needs and preferences
  </li>
  <li>
   Provide clear updates, confirmations, and follow-ups
  </li>
  <li>
   Maintain accurate records of client interactions and requests
  </li>
  <li>
   Support the booking and coordination process to ensure accuracy and efficiency
  </li>
  <li>
   Help deliver a consistent and positive client experience
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   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong communication and customer service skills
  </li>
  <li>
   Excellent organizational and time management abilities
  </li>
  <li>
   Ability to work independently in a remote environment
  </li>
  <li>
   Detail-oriented with strong follow-through
  </li>
  <li>
   Comfortable using email, online platforms, and scheduling tools
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   <br/>
  </li>
 </ul>
 <strong>
  Preferred (Not Required)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in customer support, coordination, or administrative roles
  </li>
  <li>
   Interest in travel, hospitality, or service-based industries
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   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Flexible work-from-home environment
  </li>
  <li>
   Structured onboarding and ongoing support
  </li>
  <li>
   Opportunities for growth and advancement based on performance
  </li>
  <li>
   Supportive and collaborative team environment
   <br/>
   <br/>
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   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Environment
  <br/>
 </strong>
 This is a remote role requiring a reliable internet connection, strong organization, and the ability to manage tasks efficiently in a virtual workspace.
 <br/>
 <br/>
 <strong>
  Apply Today
  <br/>
 </strong>
 If you enjoy supporting clients, managing details, and providing excellent service in a remote setting, we encourage you to apply.
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Client Support Specialist – Travel Services (Work From Home)

Accommodations Plus International

<div>The <b>Customer Support Specialist </b>supports our airline partner onsite at their office location. In this role, the Airline Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service to our valued customers.<br>
<br>
<b>Position Type and Expected Hours of Work</b><br>
This is a full-time, evening position (3pm-1am). Flexible schedule necessary, including holidays and weekends may be required.<br>
<br>
<b>Essential Functions:</b><i> Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i><br>
<br>
Total customer service to include but not limited to the following:<ul><li>
Serve as API&rsquo;s on-site liaison with the airline partner, providing support, guidance and training.</li><li>
Process client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well-informed, accurate and professionally executed.</li><li>
Follow-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical.</li><li>
Alert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely.</li><li>
Negotiate with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API.</li><li>
Resolve client disagreements in a calm and professional manner. Research and present solutions to satisfy client needs based on facts.</li><li>
Effectively use all available tools and methodology i.e. phone, email, fax and Reservation Systems (ACES, Hotel Express, IHRS) to track and provide solutions to client needs, requests and overall expectations.</li></ul><ul><li>
Adapt to irregular operations (IROPS) to accommodate needs arising from the changing dynamics of airline schedules and unforeseen situations. This includes and is not limited to extended work schedules and serving &ldquo;On Call&rdquo; when needed outside of regular working hours.</li><li>
Learn and maintain knowledge of API&rsquo;s call center work methodology and reservation systems to best serve API&rsquo;s clients in the most efficient and professional manner.</li><li>
Achieve a passing score on initial API Operations Agent Training. Maintain currency through annual recurrent training classes. Passing score required to certify completion.</li></ul><b>
Competencies</b><ul><li><b>
Knowledge of airline crew scheduling is a strong plus.</b></li><li>
Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions <b><i>preferred but not required.</i></b></li><li>
Excellent Interpersonal skills.</li><li>
Able to work in a fast paced environment.</li><li>
Great telephone etiquette.</li><li>
Excellent writing skills.</li><li>
Excellent computer skills.</li><li>
Ability to multi task and prioritize.</li><li>
Detail oriented with great organizational skills.</li><li>
Flexible work schedule including availability to work weekends and holidays.</li><li>
Able to work overtime if needed.</li><li>
Second language, preferrable Spanish is a <b><i>plus.</i></b></li></ul><br>
<b>
Good Faith Compensation</b><br>
The good faith compensation rate for this position is $22.00 per hour.<br>
<br>
<b>Required Experience</b><ul><li>
Ability to positively present API in customer facing situations.</li><li>
Customer service background is a plus.</li><li>
Airline/Hotel/Travel experience is a plus.</li></ul><p><b>
Who We Are</b></p>
<p>API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API&rsquo;s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!</p>
<p><b>Other Duties</b></p>
<p>Duties, responsibilities and activities may change at any time according to business needs.</p>
<p>The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).</p>
<p><b>Work Environment</b></p>
<p>This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.</p>
<p><b>Physical Demands</b></p>
<p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.</p>
<p><b>AAP/EEO Statement</b></p>
<p>Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.</p><p>
</p><p>oyFCYj7dGq</p></div>

Customer Support Specialist (Evening)- Minneapolis, MN

Bilt Rewards

<div></div><div><div><div><div>New York &bull; Remote</div></div><div></div><div><div>
Customer Experience</div></div><div></div><div><div>
Remote &bull; In office</div></div><div></div><div><div>
Full-time</div></div></div><div><div><div><b>
What is Bilt?</b></div><div>
Bilt is the membership for where you live.</div><div></div><div><br>
What started as a way to reward people on their largest expense has turned into an ecosystem connecting our members, property managers and local merchants.</div><div>
Travel, dining, fitness, everyday spend. We are building systems across payments, credit, loyalty, and commerce all at once.</div><div></div><div><br>
We run lean and move quickly. Every person here has a real impact on what gets built and how fast it happens.</div><div></div><div><br>
This role comes with real ownership and high expectations. If you prefer clearly defined lanes and structure, this will feel uncomfortable. If you want to build quickly, have a real say in what gets built, and work on products used by millions, you will likely do your best work here.</div></div></div><div><div><div><b>
What&rsquo;s the role?</b></div><div>
We're looking for a motivated and detail-oriented Travel Concierge to join the Bilt Travel Pod. In this role, you'll be the frontline point of contact for Bilt members navigating travel-related questions, bookings, and issues. You'll help ensure every member interaction reflects the quality and care that define the Bilt experience.</div><div></div><div><b><br>
In this role, you will&hellip;</b></div><ul><li>
Respond to inbound member inquiries across channels (email, chat) related to travel bookings, rewards redemption, itinerary changes, and general travel questions</li><li>
Troubleshoot and resolve travel-related issues, including booking errors, cancellations, delays, and points discrepancies</li><li>
Guide members through the process of using Bilt points for flights, hotels, and other travel redemptions</li><li>
Escalate complex or sensitive cases to senior team members or partner contacts when appropriate</li><li>
Maintain accurate records of member interactions and resolutions in internal systems</li><li>
Collaborate with cross-functional teams (Loyalty, Product, Partner Operations) to relay member feedback and flag recurring issues</li><li>
Stay current on Bilt travel partners, promotions, policies, and platform updates to provide informed support</li></ul><div></div><div><b><br>
In terms of qualifications, we&rsquo;re seeking:</b></div><ul><li>
0&ndash;2 years of experience in customer service, hospitality, travel, or a related field</li><li>
A genuine interest in travel and helping people</li><li>
Strong written and verbal communication skills with a friendly, professional tone</li><li>
Comfort working in a fast-paced environment and managing multiple inquiries simultaneously</li><li>
A problem-solving mindset with the ability to think on your feet</li><li>
Familiarity with travel booking platforms or loyalty/rewards programs is a plus</li><li>
Proficiency with support tools (e.g., Zendesk, Salesforce, Intercom) is a bonus but not required</li></ul><div></div><div><b><br>
Benefits:</b></div><ul><li><b>
Compensation</b> - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program</li><li><b>
Health insurance for you (&amp; your loved ones) from day one</b> - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We&rsquo;ve got you and your family covered from day one.</li><li><b>
401k plan with a match</b> - Retirement may feel more like a pipe dream than a reality but we&rsquo;re here to help you get there.</li><li><b>
Commuter FSAs</b> - We believe the best ideas come from being together in one place. We just don&rsquo;t think getting there should be so expensive.</li><li><b>
UNLIMITED PTO</b> - Because we believe that working hard shouldn&rsquo;t mean always working. Take time for you as often as you need it.</li><li><b>
Exclusive Employee only Bilt Points</b> - We give our employees unique opportunities to earn points throughout their time at Bilt.</li><li><b>
Team Events </b>- We believe in human connection so we hold events to help our employees break from the monotony of the typical work week.</li></ul><div></div><div><br>
At Bilt, we believe in transparency and we do our best to make sure the company and our candidates are on the same page as it relates to compensation. In addition to posting salary ranges for our open roles, candidates should expect to be asked about compensation expectations and requirements early on in their interview process. Our goal is to highlight when expectations and Bilt&rsquo;s salary range may be out of sync, and work with the candidate to determine whether it makes sense to continue conversations.</div><div></div><div><br>
We are considering candidates with differing levels of expertise for this position. Leveling will be based upon your experience and performance in the interview process.</div><div></div><div><br>
Where a new hire falls within a range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Bilt's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Bilt rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.</div><div></div><div><br>
The salary range for a <b>Travel Concierge</b> is <b>$65,000-$75,000</b> and will be eligible for equity and an annual performance-based bonus.
</div></div></div><p></p><p>
Req ID: R283</p></div>

Travel Concierge

Careers In Travel | Destination Planners

<div>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 We are seeking organized and service-driven individuals to join our team as a Travel Reservations Assistant. This fully remote role supports clients with coordinating travel arrangements, confirming reservations, and ensuring accurate itinerary details.
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 No prior travel industry experience is required. A structured training program and ongoing support are provided to help you succeed in this role.
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 <strong>
  Key Responsibilities
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  <br/>
 </strong>
 Assist with booking and confirming flights, hotels, cruises, and vacation packages
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 Support clients by answering travel-related questions and providing reservation updates
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 Review booking details for accuracy, including dates, traveler information, and payment timelines
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 Maintain organized client records and documentation
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 Communicate professionally via phone, email, and messaging platforms
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 Provide follow-up assistance prior to departure and after travel completion
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 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Strong attention to detail and organizational skills
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 Clear and professional communication abilities
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 Comfortable navigating online systems and reservation platforms
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 Ability to manage tasks independently in a remote environment
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 Customer service or administrative experience is helpful but not required
 <br/>
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 <strong>
  What We Provide
  <br/>
  <br/>
 </strong>
 Comprehensive onboarding and step-by-step training
 <br/>
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 Access to established booking systems and supplier tools
 <br/>
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 Flexible remote work environment
 <br/>
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 Supportive team structure and collaboration
 <br/>
 <br/>
 <strong>
  Ideal Candidate
  <br/>
  <br/>
 </strong>
 This role is ideal for individuals entering the travel industry, career changers seeking a remote opportunity, or professionals who enjoy structured work supporting client experiences.
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Online | Travel Reservations Assistant – Training Provided

<div>
 <strong>
  Location:
 </strong>
 Remote
 <br/>
 <br/>
 <strong>
  About the Role:
  <br/>
 </strong>
 As a Travel Customer Service Representative, you will assist clients with hotel bookings and travel arrangements while delivering a high level of service and support in a remote setting.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Respond to client inquiries regarding travel bookings
  </li>
  <li>
   Assist with selecting and reserving accommodations
  </li>
  <li>
   Provide accurate travel information and recommendations
  </li>
  <li>
   Manage bookings and maintain detailed records
  </li>
  <li>
   Ensure client satisfaction throughout the process
   <br/>
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   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Provide:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Training and onboarding resources
  </li>
  <li>
   Access to booking platforms and travel suppliers
  </li>
  <li>
   Flexible work schedule
  </li>
  <li>
   Ongoing support from experienced team members
  </li>
  <li>
   Professional development opportunities
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong interpersonal and communication skills
  </li>
  <li>
   Customer service experience is a plus
  </li>
  <li>
   Organized and detail-oriented
  </li>
  <li>
   Comfortable working remotely
  </li>
  <li>
   Must be 18 or older
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Work From Home Travel Customer Service Representative

Syndic Travel Inc

<p>*<b>Working Hours: ONLY NIGHT SHIFT</b>*</p><p>*<b>Location:</b>* Karachi Back Office</p><p>*<b>Company:</b>* Fast‑growing US‑based Corporate Travel &amp; Concierge Services Company</p><p>We are a rapidly expanding New York&ndash;based travel and concierge services company with a dynamic support office in Karachi. We pride ourselves on a friendly, flexible, and supportive work culture&mdash;and we&rsquo;re looking for hiring team members in Customer Service department (Night Shift Only) who enjoy helping clients, solving problems, and delivering exceptional service and most importantly believe in the importance of personal level service.</p><p>If you&rsquo;re someone who thrives in a fast‑paced environment and loves creating smooth, stress‑free experiences for customers, we&rsquo;d love to meet you.</p><p>*<b>What We Offer</b>*</p><ul><li>A positive, collaborative, and growth‑focused work environment</li></ul><ul><li>Clear opportunities for career advancement</li></ul><ul><li>Competitive base salary + incentives based on experience</li></ul><ul><li>A chance to be part of an innovative, high‑performing global team</li></ul><p>*<b>Key Responsibilities</b>*</p><ul><li>Assist clients with their travel‑related needs, including flights, hotels, and ground transportation</li></ul><ul><li>Manage bookings, changes, and service requests with accuracy and professionalism</li></ul><ul><li>Provide warm, attentive, and solution‑oriented customer service at all times</li></ul><ul><li>Coordinate with internal teams to ensure seamless service delivery</li></ul><ul><li>Maintain high standards of communication, documentation, and follow‑through</li></ul><p>*<b>Requirements</b>*</p><ul><li>Night shift availability only (typical hours: 8 PM &ndash; 5 AM)</li></ul><ul><li>Willing to work 6 days a week</li></ul><ul><li>Strong belief in personalized, human‑centered service&mdash;even in a digital world</li></ul><ul><li>Experience with Sabre / Amadeus / Galileo is highly preferred (SABRE strongly valued)</li></ul><ul><li>Ability to learn new tools and online platforms quickly</li></ul><ul><li>Excellent attention to detail, accuracy, and time management</li></ul><ul><li>Very strong spoken and written English</li></ul><ul><li>Ability to multitask and handle high‑pressure situations calmly</li></ul><ul><li>Knowledge of airline rules, visa requirements, ticketing, refunds, exchanges, and hotel reservations is an advantage</li></ul><ul><li>Proficiency in MS Windows &amp; Office (Word, Excel, Outlook)</li></ul><ul><li>Positive attitude, strong social skills, and self‑motivation</li></ul><p>*<b>Compensation</b>*</p><ul><li>Rs. 80,000 &ndash; Rs. 120,000 per month (based on experience &amp; ability)</li></ul><p><i><b>We are an equal opportunity employer and welcome applicants from all backgrounds.</b></i></p><p>*<b>Send resumes to hr.thepobail@gmail.com</b>*</p><p>Job Type: Full-time</p><p>Pay: From Rs100,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you ready to work at NIGHT SHIFTS ONLY?</li></ul><p>Experience:</p><ul><li>Travel Agency: 1 year (Required)</li></ul><p>Work Location: In person</p>

Customer Service Specialist

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