triage rn

HeiTech Services, LLC

<div>
 
 Description
 
 
 
 HeiTech Services is seeking
 
 experienced Registered Nurses (RNs)
 
 interested in supporting upcoming federal healthcare programs that provide 24/7 telehealth triage services for military members, veterans, and their families.
 
 
 This posting represents anticipated hiring needs for future program support. Qualified candidates will be contacted as opportunities become available.
 
 
 If you are a
 
 seasoned ER or Medical-Surgical nurse
 
 looking for a meaningful, mission-driven role that allows you to apply your
 
 
 clinical expertise while working remotely, we encourage you to express your interest.
 
 
 This opportunity allows nurses to support patients from the comfort of their home while helping military-connected communities access the care and guidance they need.
 
 
 Remote Triage RN to support patients by assessing symptoms, providing clinical guidance, and helping determine appropriate next steps using established evidence-based protocols.
 
 
 
 Rate &amp; Schedule
 
 
 
 <ul>
 <li>
 $35/hour pay rate
 </li>
 <li>
 Evening, night, and weekend differentials may apply
 </li>
 <li>
 100% Remote &ndash; Work from Home
 </li>
 <li>
 Various shift options may be available (day, evening, or night)
 </li>
 <li>
 Schedules may include weekend coverage and do not rotate
 
 
 </li>
 </ul>
 
 Training
 
 
 
 <ul>
 <li>
 Approximately 6 weeks of paid training
 </li>
 <li>
 Training Schedule: Monday &ndash; Friday | 8:00 AM &ndash; 4:30 PM CST
 
 
 </li>
 </ul>
 
 Key Duties
 
 
 
 <ul>
 <li>
 Triage Symptoms &ndash; Assess patient concerns using evidence-based clinical protocols
 </li>
 <li>
 Provide Care Guidance &ndash; Recommend appropriate next steps such as self-care, primary care follow-up, or urgent care
 </li>
 <li>
 Health Education &ndash; Provide guidance on medications, test results, and chronic condition management
 </li>
 <li>
 Crisis Triage &ndash; Support callers experiencing urgent medical or behavioral health concerns
 </li>
 <li>
 Document Interactions &ndash; Accurately record patient interactions in electronic health record systems
 </li>
 <li>
 Collaborate with Care Teams &ndash; Work closely with clinical leadership and fellow remote RNs
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 What You Need
 
 
 
 <ul>
 <li>
 5+ years of recent hands-on acute care RN experience (ER or Medical-Surgical strongly preferred)
 </li>
 <li>
 Active Compact RN License in good standing from the state where you reside
 </li>
 <li>
 Bachelor of Science in Nursing (BSN) from an accredited U.S. university
 </li>
 <li>
 Comfort working in phone-based clinical environments
 </li>
 <li>
 Ability to navigate multiple computer systems simultaneously
 </li>
 <li>
 Strong documentation, communication, and critical thinking skills
 </li>
 <li>
 A passion for supporting military and federal healthcare programs
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Telehealth or nurse triage services
 </li>
 <li>
 Behavioral health, pediatrics, or maternal health
 </li>
 <li>
 Call center nursing environments
 </li>
 <li>
 Military healthcare systems or veteran patient populations
 
 
 </li>
 </ul>
 
 Remote Work Demands
 
 
 
 <ul>
 <li>
 Hard-wired Ethernet internet connection (Wi-Fi only is not acceptable)
 </li>
 <li>
 A quiet home office with a door to maintain HIPAA compliance
 </li>
 <li>
 Ability to work in a metrics-driven environment
 
 
 </li>
 </ul>
 
 Federal Eligibility
 
 
 
 <ul>
 <li>
 U.S. Citizenship required
 </li>
 <li>
 Ability to pass a Public Trust background investigation
 </li>
 <li>
 Ability to pass federal drug screening
 </li>
 <li>
 Willingness to obtain RN licensure in multiple states if required by the program
 
 
 </li>
 </ul>
 HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, veteran status, or any other protected status. If you need a reasonable accommodation during the application process, please contact HR@HeiTechServices.com
</div>

Remote Triage RN - Future Opportunity

Elevance Health

<div>
 
 Work Location:
 
 
 Virtual
 
 
 
 This role enables associates to work virtually full-time, with the exception of required in-person training sessions (when indicated), providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.
 
 
 
 Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
 
 
 
 
 Seeking candidates who have an active, unrestricted RN Compact license or Multi-state RN licenses in either of the following states: AZ, FL, IA, IN, KS, MA, NM, OH, TN, TX, NJ, HI or VA.
 
 
 
 
 Carebridge Health
 
 is a proud member of the Elevance Health family of companies, within our Carelon business. Carebridge Health exists to enable individuals in home and community-based settings to maximize their health, independence, and quality of life through home-care and community based services
 
 
 
 Work Shift - Multiple Shifts Available
 
 
 
 
 11am - 9pm CST
 
 
 
 
 1pm - 11pm CST
 
 
 
 The RN will work eight (8)10-hour work shifts, in a two-week period which includes Saturday and Sunday every other weekend.
 
 
 The
 
 Triage Nurse I - CareBridge
 
 is responsible for determining the appropriate Care Management program for members referred through internal and external sources and various data sources and reports. Utilizing department guidelines, completes triage process and applies established criteria to assign members to appropriate care management component. Deals with least complex cases having limited or no previous Triage care experience.
 
 
 Primary duties may include but are not limited to
 
 
 <ul>
 <li>
 Utilizes the nursing process to meet an individual's health needs, utilizing plan benefits and community resources.
 </li>
 <li>
 Educates members about contracted physicians, facilities and healthcare providers.
 </li>
 <li>
 Learn to develop favorable working partnerships and collaborative relationships with members, physicians, healthcare service providers, and internal and external customers to help improve health outcomes for members.
 </li>
 <li>
 Works in collaboration with medical management and care management associates to identify issues, problems, and resource needs and assign to appropriate care management program.
 </li>
 <li>
 Facilitates selecting appropriate candidates for referral to CM and/or DM.
 </li>
 <li>
 Partners with social work as appropriate.
 </li>
 <li>
 Identifies and refers cases or issues to QI, SIU, Subrogation, Underwriting, or other departments as appropriate.
 </li>
 <li>
 Documents appropriate clinical information, decisions, and determinations in a timely, accurate, and concise manner.
 </li>
 <li>
 Develops a working knowledge of member benefits, contracts, medical policy, professional standards of practice, and current health care practices.
 
 
 </li>
 </ul>
 Position requirements
 
 
 <ul>
 <li>
 Requires AS in nursing and minimum of 2 years of acute care clinical experience; or any combination of education and experience, which would provide an equivalent background.
 </li>
 <li>
 Current unrestricted RN license in the applicable state(s) required.
 
 
 </li>
 </ul>
 
 Preferred Qualifications, Skills, And Experiences
 
 
 
 <ul>
 <li>
 Current, active, RN Compact license highly preferred.
 </li>
 <li>
 Emergency Room and/or Urgent Care experience highly preferred.
 </li>
 <li>
 Telehealth experience.
 </li>
 <li>
 Experience with EMR systems.
 </li>
 <li>
 BS in nursing preferred.
 </li>
 <li>
 Participation and/or certification in a managed care or utilization management organization preferred.
 </li>
 <li>
 Ability to understand clinical information and prepare a concise summary following department standards strongly preferred.
 </li>
 <li>
 Basic knowledge of the medical management and care management process and role preferred.
 
 
 </li>
 </ul>
 For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $67,200 to $115,920
 
 
 Locations: Cleveland, OH; Columbus, OH; Massachusetts; New Jersey, Hawaii
 
 
 In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws
 
 .
 
 
 
 <ul>
 <li>
 The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion,
 
 
 </li>
 </ul>
 Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
 
 
 Who We Are
 
 
 Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
 
 
 How We Work
 
 
 At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
 
 
 We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
 
 
 Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
 
 
 The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
 
 
 Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
 
 
 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
 
 
 Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration (https://info.flclearinghouse.com/) .
</div>

Triage RN - Virtual - CareBridge

Yale New Haven Health

<div>Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. 
 
The CARE Center Nurse Advisor supports and coordinates complex patient referrals and assists with successful and effective transitions of care from the hospital or emergency department setting. The CARE Center Nurse Advisor is an integral member of the Yale Medicine CARE Center team ensuring timely and appropriate referrals to designated specialty clinics. The CARE Center Nurse Advisor coordinates services within the multidisciplinary clinical system resulting in exceptional patient care and provider experience. The CARE Center Nurse Advisor collaborates with Yale Medicine CARE Center and YNHH leadership to meet the needs of patient access and continuity of care. The CARE Center Nurse Advisor assists Yale Medicine and YNHH leadership teams with review of operational metric trends, development of performance improvement action plans, program development, expansion, and successful achievement of programmatic goals. 
 
EEO/AA/Disability/Veteran Responsibilities:
<ul><li><div>1. Supports and enhances the process of scheduling patient appointments and referrals and assumes clinical nursing responsibilities associated with the Yale CARE Center.</div></li><li><ul><li><div>
1.1 Serves as a clinical leader, patient resource, and advocate for disease specific pod within the Yale Medicine CARE Center .</div></li></ul></li><li><div>
2. Serves as the clinical liaison between patients, families, referring providers, specialty teams, and community to ensure timely, efficient, and seamless access to appointments.</div></li><li><ul><li><div>
2.1 Collaborates with specialty providers and specialty teams to address any identified gaps in, or barriers to care; intervenes as appropriate.</div></li></ul></li><li><div>
3. Assists YNHH and YM Clinical and Administrative leadership with monitoring of Key Performance Indicators (KPI) and engages in performance improvement activities related to transitions of care and patient access to care.</div></li><li><ul><li><div>
3.1 Monitors KPI metrics.</div></li></ul></li><li><div>
4. Functions as a resource for patients requiring coordination of multiple appointments.</div></li><li><ul><li><div>
4.1 Responsible for coordination of provider specialty visits, diagnostic testing, procedures, ancillary services, and sequencing of appointments to meet the needs of the patient/family.</div></li></ul></li><li><div>
5. Supports activities related to transitions of care.</div></li><li><ul><li><div>
5.1 Monitors daily reports to identify Yale Medicine patients discharged from the hospital or emergency department who may require follow up care in a YM specialty practice.</div></li></ul></li></ul>
Qualifications:

EDUCATION 
BSN or Associates degree in Nursing required. Masters degree in Nursing or Healthcare preferred 
EXPERIENCE 
Three (3) to five (5) years experience in acute or ambulatory care required. Experience in a combination of the following is essential: clinical care specific to the specialty pod, clinical process improvement, outcomes management, case management, and physician relations. Experience in collaborating with members of the care team to coordinate specialty complex needs is required. Excellent oral and written communication skills is essential. Knowledge and understanding of standards related to the Joint Commission certification process preferred. 
LICENSURE 
Current State of Connecticut RN license. 
SPECIAL SKILLS 
Candidate must be able to thrive in a fast paced, complex academic medical environment where the CARE Center Nurse Advisor works as a valued member of the multidisciplinary team. Background in disease specific entity preferred. Must possess understanding of clinical processes, organizational dynamics, and process improvement . Must be self motivated, goal oriented, and able to work independently. Must have the ability to develop relationships and work collaboratively and effectively in partnership with patients, families, physicians, clinical staff, hospital departments, community, and outside organizations. Must have excellent assessment, communication, and organizational skills with the ability to manage and follow through on multiple priorities. Excellent critical thinking , analysis, and assessment skills for successful process improvement planning and monitoring. Proficient in computer and data management.</div>

Clinical Triage RN

TriHealth Inc.

<div>Join Our Team as a Practice Telephonic Triage Registered Nurse! 
At TriHealth, we are driven by a shared commitment to excellence and innovation in healthcare. We believe that every test, analysis, and result plays a vital role in our mission to provide the highest standard of care to our patients. 
Join us in our mission to advance healthcare and improve lives. Apply today and be part of a team that is passionate about making a difference. 
We offer career growth opportunities, and a comprehensive benefits package. 
Location:<ul><li>
TriHealth Peds &ndash; at 740 W Galbraith Rd</li></ul> 
Work Schedule:<ul><li>
Part - Time (50 hours bi-weekly)</li><li>
Rotating Weekends, no holidays or on call</li><li>
Day shift</li></ul> 
Incentives &amp; Benefits:
We offer a comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement.
https://careers.trihealth.com/what-we-offer/benefits 
Job Requirements:<ul><li>
Associate's Degree in Nursing (Required)</li><li>
2 - 3 years Clinical Nursing (Required)</li><li>
Acute Care</li><li>
Strong Computer Skills</li><li>
Ability to type and talk at the same time</li><li>
Knowledge, judgment, and skills derived from the principles of Biological, 
Physical, Behavioral, Social, and Nursing sciences.</li><li>
Registered Nurse RN - Registered Nurse - State Licensure and/or Compact State Licensure Upon Hire Required</li><li>
Basic Life Support (BLS) Upon Hire Required</li></ul> 
Job Overview:<ul><li>
The Telephonic Triage RN is responsible for providing nursing care services to assigned practice(s)/specialty(s). Completes bio-psychosocial telephonic assessment using approved clinical protocols to triage patient needs and provide best course of action or patient disposition. This role serves as a patient/caregiver advocate and acts as a communication link between the patient/caregiver, physician, pharmacy, and or hospital using approved system platforms for communication. This role has a strong working knowledge of patient needs that are emergent and require immediate attention, urgent, and non-urgent. This role utilizes best practices in documentation to ensure communication is efficient, concise, and timely. The goal is to provide first call resolution. This role understand the needs of the organization and supports the mission, values, and management of TriHealth Physician Practices.</li></ul> 
Job Responsibilities:<ul><li>
Coaching/Development: Promotes a positive work environment by working collaboratively with team members, recognizing colleagues for excellence, and participating in peer to peer coaching</li> 
<li>
Interdisciplinary Collaboration: Manages In-Basket messages received in a timely manner. Responds to and addresses patient concerns, first call resolution, when in scope. When applicable, ensures all messages sent to providers have complete and accurate information. Implements changes in nursing practice/patient care that have resulted from quality of care activities.</li></ul> 
<ul><li>
Operations Management: Operating in &quot;Ready&quot; mode during work hours with minimum utilization of &quot;AUX/Not Ready&quot;. Goal is &lt;20% of total time staffed. Completes patient hand-offs to healthcare team/providers concisely and accurately using SBAR. Completes assigned work requirements utilizing critical thinking and clinical protocols during assessment and triage of patient call/message.</li></ul> 
<ul><li>
Patient Engagement: Utilizes key tools such as AIDET+P, HEARD Model, scripting, and workflows to create a standard patient experience across the system. Proactively handles complaints and escalates patient grievances to practice or appropriate leader.</li><li>
Quality/Safety/Satisfaction: Assesses and triages patient status via phone and EHR. Utilizes approved clinical protocols to support patient disposition or clinical advice. Reviews health maintenance and or specialists documentation/flowsheet. Provides education materials per guidelines.</li></ul> 
<ul><li>
Relationship/Culture: Performs activities that maintains specialty/department specific models of care, systems, policies, approved clinical protocols, and cultural norms that deliver superior patient care. Participates and supports collaborative relationships among the healthcare team and providers. Supports diversity and utilizes cultural competency and age appropriate care when interacting with patients and caregivers.</li></ul> 
Working Conditions: 
Bending - Occasionally 
Climbing - Occasionally 
Concentrating - Consistently 
Continuous Learning - Consistently 
Hearing: Conversation - Consistently 
Hearing: Other Sounds - Consistently 
Interpersonal Communication - Consistently 
Kneeling - Occasionally 
Lifting &lt;10 Lbs. - Occasionally 
Lifting &lt;50 Lbs. - Rarely 
Pulling - Occasionally 
Pushing - Occasionally 
Reaching - Consistently 
Reading - Consistently 
Sitting - Frequently 
Standing - Occasionally 
Stooping - Occasionally 
Talking - Consistently 
Thinking/Reasoning - Consistently 
Use of Hands - Consistently 
Color Vision - Frequently 
Visual Acuity: Far - Rarely 
Visual Acuity: Near - Consistently 
Walking - Occasionally<div> 
TriHealth SERVE Standards and ALWAYS Behaviors: 
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 
 
Serve: ALWAYS&hellip; 
<ul><li>Welcome everyone by making eye contact, greeting with a smile, and saying &quot;hello&quot;</li><li>Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist</li><li>Refrain from using cell phones for personal reasons in public spaces or patient care areas</li></ul></div><div> 
Excel: ALWAYS&hellip; 
<ul><li>Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met</li><li>Offer patients and guests priority when waiting (lines, elevators)</li><li>Work on improving quality, safety, and service</li></ul></div><div> 
Respect: ALWAYS&hellip; 
<ul><li>Respect cultural and spiritual differences and honor individual preferences.</li><li>Respect everyone&rsquo;s opinion and contribution, regardless of title/role.</li><li>Speak positively about my team members and other departments in front of patients and guests.</li></ul></div><div> 
Value: ALWAYS&hellip; 
<ul><li>Value the time of others by striving to be on time, prepared and actively participating.</li><li>Pick up trash, ensuring the physical environment is clean and safe.</li><li>Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.</li></ul></div><div> 
Engage: ALWAYS&hellip; 
<ul><li>Acknowledge wins and frequently thank team members and others for contributions.</li><li>Show courtesy and compassion with customers, team members and the community</li></ul></div>
Job Keywords: Registered Nurse, Nurse, Practice Telephonic Triage, Pediatrics</div>

Practice Telephonic Triage RN - Peds

Urology Clinical Triage RN

<div>Join Our Team as a Practice Telephonic Triage Registered Nurse! 
At TriHealth, we are driven by a shared commitment to excellence and innovation in healthcare. We believe that every test, analysis, and result plays a vital role in our mission to provide the highest standard of care to our patients. 
Join us in our mission to advance healthcare and improve lives. Apply today and be part of a team that is passionate about making a difference. 
We offer career growth opportunities, and a comprehensive benefits package. 
Location:<ul><li>
TriHealth Family Medicine &ndash; at 7631 Cheviot Rd, Cincinnati, OH 45247</li></ul> 
Work Schedule:<ul><li>
Full - Time (80 hours bi-weekly)</li><li>
Day shift</li></ul> 
Incentives &amp; Benefits:
We offer a comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement.
https://careers.trihealth.com/what-we-offer/benefits 
Job Requirements:<ul><li>
Associate's Degree in Nursing (Required)</li><li>
2 - 3 years Clinical Nursing (Required)</li><li>
Acute Care</li><li>
Strong Computer Skills</li><li>
Ability to type and talk at the same time</li><li>
Knowledge, judgment, and skills derived from the principles of Biological, 
Physical, Behavioral, Social, and Nursing sciences.</li><li>
Registered Nurse RN - Registered Nurse - State Licensure and/or Compact State Licensure Upon Hire Required</li><li>
Basic Life Support (BLS) Upon Hire Required</li></ul> 
Job Overview:<ul><li>
The Telephonic Triage RN is responsible for providing nursing care services to assigned practice(s)/specialty(s). Completes bio-psychosocial telephonic assessment using approved clinical protocols to triage patient needs and provide best course of action or patient disposition. This role serves as a patient/caregiver advocate and acts as a communication link between the patient/caregiver, physician, pharmacy, and or hospital using approved system platforms for communication. This role has a strong working knowledge of patient needs that are emergent and require immediate attention, urgent, and non-urgent. This role utilizes best practices in documentation to ensure communication is efficient, concise, and timely. The goal is to provide first call resolution. This role understand the needs of the organization and supports the mission, values, and management of TriHealth Physician Practices.</li></ul> 
Job Responsibilities:<ul><li>
Coaching/Development: Promotes a positive work environment by working collaboratively with team members, recognizing colleagues for excellence, and participating in peer to peer coaching</li> 
<li>
Interdisciplinary Collaboration: Manages In-Basket messages received in a timely manner. Responds to and addresses patient concerns, first call resolution, when in scope. When applicable, ensures all messages sent to providers have complete and accurate information. Implements changes in nursing practice/patient care that have resulted from quality of care activities.</li></ul> 
<ul><li>
Operations Management: Operating in &quot;Ready&quot; mode during work hours with minimum utilization of &quot;AUX/Not Ready&quot;. Goal is &lt;20% of total time staffed. Completes patient hand-offs to healthcare team/providers concisely and accurately using SBAR. Completes assigned work requirements utilizing critical thinking and clinical protocols during assessment and triage of patient call/message.</li></ul> 
<ul><li>
Patient Engagement: Utilizes key tools such as AIDET+P, HEARD Model, scripting, and workflows to create a standard patient experience across the system. Proactively handles complaints and escalates patient grievances to practice or appropriate leader.</li><li>
Quality/Safety/Satisfaction: Assesses and triages patient status via phone and EHR. Utilizes approved clinical protocols to support patient disposition or clinical advice. Reviews health maintenance and or specialists documentation/flowsheet. Provides education materials per guidelines.</li></ul> 
<ul><li>
Relationship/Culture: Performs activities that maintains specialty/department specific models of care, systems, policies, approved clinical protocols, and cultural norms that deliver superior patient care. Participates and supports collaborative relationships among the healthcare team and providers. Supports diversity and utilizes cultural competency and age appropriate care when interacting with patients and caregivers.</li></ul> 
Working Conditions: 
Bending - Occasionally 
Climbing - Occasionally 
Concentrating - Consistently 
Continuous Learning - Consistently 
Hearing: Conversation - Consistently 
Hearing: Other Sounds - Consistently 
Interpersonal Communication - Consistently 
Kneeling - Occasionally 
Lifting &lt;10 Lbs. - Occasionally 
Lifting &lt;50 Lbs. - Rarely 
Pulling - Occasionally 
Pushing - Occasionally 
Reaching - Consistently 
Reading - Consistently 
Sitting - Frequently 
Standing - Occasionally 
Stooping - Occasionally 
Talking - Consistently 
Thinking/Reasoning - Consistently 
Use of Hands - Consistently 
Color Vision - Frequently 
Visual Acuity: Far - Rarely 
Visual Acuity: Near - Consistently 
Walking - Occasionally<div> 
TriHealth SERVE Standards and ALWAYS Behaviors: 
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 
 
Serve: ALWAYS&hellip; 
<ul><li>Welcome everyone by making eye contact, greeting with a smile, and saying &quot;hello&quot;</li><li>Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist</li><li>Refrain from using cell phones for personal reasons in public spaces or patient care areas</li></ul></div><div> 
Excel: ALWAYS&hellip; 
<ul><li>Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met</li><li>Offer patients and guests priority when waiting (lines, elevators)</li><li>Work on improving quality, safety, and service</li></ul></div><div> 
Respect: ALWAYS&hellip; 
<ul><li>Respect cultural and spiritual differences and honor individual preferences.</li><li>Respect everyone&rsquo;s opinion and contribution, regardless of title/role.</li><li>Speak positively about my team members and other departments in front of patients and guests.</li></ul></div><div> 
Value: ALWAYS&hellip; 
<ul><li>Value the time of others by striving to be on time, prepared and actively participating.</li><li>Pick up trash, ensuring the physical environment is clean and safe.</li><li>Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.</li></ul></div><div> 
Engage: ALWAYS&hellip; 
<ul><li>Acknowledge wins and frequently thank team members and others for contributions.</li><li>Show courtesy and compassion with customers, team members and the community</li></ul></div>
Job Keywords: Registered Nurse, Nurse, Practice Telephonic Triage, Family Medicine</div>

Practice Telephonic Triage RN - Family Medicine

Urology Clinical Triage RN Madison

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