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observability engineering manager

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Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing.
 
 
 Canonical is looking for exceptional security-focused software engineers to be integrated across product teams. While they also contribute to the product as engineers, their primary focus is to challenge the entire team to think more deeply about security through state-of-the-art practices such as threat modeling, table-top exercises, architecture and design reviews, static analysis tools, and fuzzing, among others.
 
 
 These roles encompass all aspects of product security, including feature development, vulnerability response, proactive security, and open source community participation. Engineers in these roles collaborate closely with other Canonical teams, customers, and partners across the open source ecosystem.
 
 
 Each product engineering team at Canonical reserves one or two openings for security-oriented software engineers. We also develop a number of products driven entirely by security needs, such as our AppArmor kernel investments and the Ubuntu Security Guide (USG). As the publisher of Ubuntu, we also handle long-term security response for the entire operating system and open source ecosystem. Working with tens of thousands of upstreams means that we need to be fluent in every major programming language and design, build, and adopt sophisticated tools that enable us to work at scale and speed with confidence.
 
 
 Apply here if you are an exceptional security-focused software engineer, passionate about open source, and excited by Canonical's products and mission.
 
 
 This role requires the ability to be productive in a globally distributed team through strong self-discipline and motivation. It also involves mandatory international travel at least twice a year, typically for one week.
 
 
 Location: Worldwide, this is a globally remote role
 
 
 What you'll do
 
 
 Security roles might tackle any of the following:
 
 
 <ul>
 <li>
 Define, implement, and document new security features
 </li>
 <li>
 Lead security-focused initiatives within a product engineering team
 </li>
 <li>
 Analyze, fix, and test vulnerabilities in open source software
 </li>
 <li>
 Contribute to Ubuntu and upstream open source projects to benefit the community
 </li>
 <li>
 Audit and analyze source code for vulnerabilities
 </li>
 <li>
 Integrate new tools into our security infrastructure, pipelines, and processes
 </li>
 <li>
 Achieve and retain various security certifications
 </li>
 <li>
 Extend and enhance Linux cryptographic components to meet country-specific compliance requirements, such as FIPS and Common Criteria (CC) certifications
 </li>
 <li>
 Work with external partners to develop Center for Internet Security (CIS) benchmarks
 </li>
 <li>
 Design and develop hardening automation for Ubuntu
 </li>
 <li>
 Stay up to date with trends and developments in the security industry
 </li>
 <li>
 Develop, test, and maintain new software capabilities
 </li>
 <li>
 Provide guidance and support to other engineering teams on security best practices
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 An exceptional academic track record from both high school and university
 </li>
 <li>
 Undergraduate degree in Computer Science or STEM, or a compelling narrative about your alternative path
 </li>
 <li>
 A track record of going above and beyond expectations
 </li>
 <li>
 Thorough understanding of the common categories of security vulnerabilities and how to fix them
 </li>
 <li>
 Knowledge of modern software engineering techniques
 </li>
 <li>
 Familiarity with open source development tools and methodologies
 </li>
 <li>
 Skill in one or more of C, C++, Python, Go, Rust, Java, Ruby, PHP, or JavaScript/Typescript
 </li>
 <li>
 Experience as a security champion
 </li>
 <li>
 Experience driving security within a wider SSDLC process
 </li>
 <li>
 Professional written and spoken English
 </li>
 <li>
 Experience with Linux (Debian or Ubuntu preferred)
 </li>
 <li>
 Excellent interpersonal skills, curiosity, flexibility, and accountability
 </li>
 <li>
 Passion, thoughtfulness, and self-motivation
 </li>
 <li>
 Excellent communication and presentation skills
 </li>
 <li>
 Results-oriented, with a personal drive to meet commitments
 
 
 </li>
 </ul>
 Optional skills we also value
 
 
 <ul>
 <li>
 Clear and effective communication with both the team and Ubuntu community members
 </li>
 <li>
 Experience working with the Linux kernel
 </li>
 <li>
 Experience with security certifications and knowledge of FIPS and/or Common Criteria (CC)
 </li>
 <li>
 Experience with OVAL (Open Vulnerability Assessment Language)
 </li>
 <li>
 Knowledge of cryptographic modules such as OpenSSL and Libgcrypt
 </li>
 <li>
 Knowledge of low-level Linux cryptography APIs
 </li>
 <li>
 Demonstrated ability to learn quickly
 </li>
 <li>
 Performance engineering experience
 
 
 </li>
 </ul>
 What we offer you
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 Canonical is an equal opportunity employer
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Security Software Engineer

<div>
 Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder led, profitable and growing.
 
 
 We are hiring
 
 Golang engineers
 
 of all levels of seniority, for all relevant teams at Canonical. Apply here if you are an exceptional software engineer who prefers to work in Go. After the first round of interviews we'll find the best fit product team at Canonical for you to progress your application based on your personal interests.
 
 
 Canonical prefers Golang for software where performance and security are primary considerations. We also have substantial projects in Python, C, C++ and are starting to invest in Rust. For front-end development we prefer React and Flutter.
 
 
 Golang is an essential language for our engineering teams, who build the systems that deliver Ubuntu to the world. From our software distribution systems, to those which build and test every possible kind of open source on every architecture, from our systems management tools to our distributed systems operations R&amp;D, we count on Golang for its tasteful concurrency and developer ecosystem. Juju, Livepatch, LXD, MAAS, Microk8s, Snapd, Ubuntu Core, Ubuntu Pro, and many more Canonical offerings include Golang components.
 
 
 We also want to ensure that Ubuntu is the very best platform for Golang development, offering easy access to the widest range of tooling and capabilities that support cutting edge open source and enterprise development.
 
 
 Join us in our mission to deliver innovative open-source solutions to individuals and enterprises around the world. We expect the highest engineering standards and strong motivation to get things done well in a fully remote and distributed environment. These roles require extensive personal experience with Linux - the more different versions of Linux the better!
 
 
 
 Location
 
 : we have open roles for Golang engineers in every time zone
 
 
 
 The role entails
 
 
 
 <ul>
 <li>
 Design and implement well-tested and documented software in Go
 </li>
 <li>
 Debug and fix issues encountered by your users
 </li>
 <li>
 Participate in our engineering process through code and architectural reviews
 </li>
 <li>
 Collaborate with community and colleagues on technical specifications
 </li>
 <li>
 Seek improvements to engineering and operations practices
 </li>
 <li>
 In some cases, deploy and operate services developed by the team
 </li>
 <li>
 Contribute to the success of your product through technical advocacy
 
 
 </li>
 </ul>
 
 What we are looking for in you
 
 
 
 <ul>
 <li>
 An exceptional academic track record from both high school and university
 </li>
 <li>
 Undergraduate degree in Computer Science or STEM, or a compelling narrative about your alternative path
 </li>
 <li>
 Drive and a track record of going above-and-beyond expectations
 </li>
 <li>
 Well-organized, self-starting and able to deliver to schedule
 </li>
 <li>
 Professional manner interacting with colleagues, partners, and community
 </li>
 <li>
 Experience designing and writing high-quality Golang software on Linux
 </li>
 <li>
 Experience with and passion for Linux at the system level
 </li>
 <li>
 For more senior roles, experience building, deploying, and operating distributed systems and APIs
 </li>
 <li>
 Professional written and spoken English
 </li>
 <li>
 Experience with Linux (Debian or Ubuntu preferred)
 </li>
 <li>
 Excellent interpersonal skills, curiosity, flexibility, and accountability
 </li>
 <li>
 Passion, thoughtfulness, and self-motivation
 </li>
 <li>
 Excellent communication and presentation skills
 </li>
 <li>
 Result-oriented, with a personal drive to meet commitments
 </li>
 <li>
 Ability to travel twice a year, for company events up to two weeks each
 
 
 </li>
 </ul>
 
 Nice-to-have skills
 
 
 
 <ul>
 <li>
 Experience developing for Ubuntu Linux
 </li>
 <li>
 Experience with Juju, LXD, Microk8s, Snapd, Ubuntu Core, Ubuntu Pro
 </li>
 <li>
 Performance engineering and security experience
 
 
 </li>
 </ul>
 What we offer colleagues
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Golang Engineer

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing.
 
 
 We are hiring an Observability Engineering Manager who will lead the development of the distributed tracing or service mesh products as part of our Observability group.
 
 
 Engineering managers at Canonical are always coders who are able to review and lead both architecture and code. They should also be astute judges of character, and comfortable setting expectations and holding colleagues accountable to them.
 
 
 We are building an observability stack that is easy to deploy and operate on Kubernetes. This is part of a broader initiative to deliver the world's best suite of open source tools, where we provide deep integration and automation for best-of-breed open source offerings that cover metrics, logging, telemetry, alerting, tracing and profiling. Our goal is to make observability tools integral and pervasive across software practices .
 
 
 Our implementation of Kubernetes operators is opinionated, resilient, and scalable, providing deep insights out of the box. The user experience is polished and seamless for the end-users, and its administrators will enjoy smooth, lightweight Day 1 and Day 2 operations. We are excited to be improving the state of the art for open-source observability.
 
 
 This is an exciting opportunity for a software engineer passionate about open source software, Linux, Kubernetes, and Observability. Build a rewarding, meaningful career working with the best and brightest people in technology at Canonical, the growing international software company behind Ubuntu.
 
 
 As an Engineering Manager at Canonical, you must be technically strong, but your main responsibility is to run an effective team and develop the colleagues you manage. You will develop and review code as a leader, but know that the best way to improve the product is to ensure that the whole team is focused, productive and unblocked. You are expected to help them grow as engineers, do meaningful work, do it outstandingly well, find professional and personal satisfaction, and work well with colleagues and the community. You will also be expected to be a positive influence on culture, facilitate technical delivery, and regularly reflect with your team on strategy and execution. You will collaborate closely with other Engineering Managers, product managers, and architects, producing an engineering roadmap with ambitious and achievable goals.
 
 
 We expect Engineering Managers to be fluent in the programming language, architecture, and components that their team uses. Code reviews and architectural leadership are part of the job. The commitment to healthy engineering practices, documentation, quality and performance optimisation is as important, as is the requirement for fair and clear management, and the obligation to ensure a high-performing team.
 
 
 
 Location:
 
 
 This role can be home based in the
 
 
 EMEA or Americas regions.
 
 
 
 The role entails
 
 
 <ul>
 <li>
 Manage a distributed team of engineers and its observability portfolio
 </li>
 <li>
 Organize and lead the team's processes in order to help it achieve its objectives
 </li>
 <li>
 Conduct one-on-one meetings with team members
 </li>
 <li>
 Identify and measure team health indicators
 </li>
 <li>
 Interact with a vibrant community
 </li>
 <li>
 Review code produced by other engineers
 </li>
 <li>
 Attend conferences to represent Canonical and its Observability Stack
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 An exceptional academic track record from both high school and university
 </li>
 <li>
 A proven track record of professional experience of software delivery
 </li>
 <li>
 Professional software development experience, preferably with a track record in open source
 </li>
 <li>
 Willingness to travel up to 4 times a year for internal events
 </li>
 <li>
 Professional written and spoken English
 </li>
 <li>
 Experience with Linux (Debian or Ubuntu preferred)
 </li>
 <li>
 Excellent interpersonal skills, curiosity, flexibility, and accountability
 </li>
 <li>
 Passion, thoughtfulness, and self-motivation
 </li>
 <li>
 Excellent communication and presentation skills
 </li>
 <li>
 Result-oriented, with a personal drive to meet commitments
 
 
 </li>
 </ul>
 Nice-to-have skills
 
 
 <ul>
 <li>
 Experience as an engineering manager, with a track record of building great, high performance teams
 </li>
 <li>
 Professional Python development experience
 </li>
 <li>
 A working knowledge of Go
 </li>
 <li>
 Open source contribution experience
 </li>
 <li>
 Interest and experience with container technologies
 </li>
 <li>
 A proven understanding of the importance of observability and monitoring for keeping software running smoothly
 </li>
 <li>
 Experience designing and implementing observability solutions
 
 
 </li>
 </ul>
 What we offer colleagues
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Team Member Assistance Program &amp; Wellness Platform
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass and travel upgrades for long-haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 Canonical is an equal opportunity employer
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Observability Engineering Manager

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200 colleagues in more than 80 countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder led, profitable and growing.
 
 
 We are hiring an
 
 Information Systems Architect
 
 to define the best practice in infrastructure as code at a global scale. Join us to advance the state of the art, and shape the infrastructure behind tens of millions devices running Ubuntu.
 
 
 The Information Systems (IS) team is responsible for all IT operations at Canonical, including the infrastructure for building, packaging and distributing Ubuntu globally. As the IS architect, you will own the design of hardware and software implementation from PCI lanes to CDN and everything in between. Our goal is to be a reference operation, using the latest capabilities in Ubuntu and open source more generally, with the most modern operating principles. Your choices will impact the Ubuntu user experience for millions of users, and drive how Canonical's engineers engage with compute and network resources in a devops setting.
 
 
 As the IS Architect, you'll be in a unique position to improve Canonical products and the open-source technologies they're based on. You do this by leading System Reliability Engineers (SRE) and Data Center Engineers (DCE) to embrace best practices, and make informed decisions on technology choices in all aspects of cloud infrastructure and services. You will coach the IS team on automation, reliability, operational/technical scalability, network infrastructure and security.
 
 
 This is a home based position, with twice-annual travel to company events totaling around 4 weeks per year.
 
 
 
 Location:
 
 This role will be based remotely in the EMEA region
 
 
 The role entails
 
 
 <ul>
 <li>
 Define, get buy-in and implement the holistic vision of a world class internal cloud
 </li>
 <li>
 Setup, maintain and update the technical design roadmap and guidelines for the SREs within IS, with the aim of improving reliability, resilience, operational scalability, and technical scalability
 </li>
 <li>
 Collaborate with, and provide the cloud-ops software development teams with input for roadmap, requirements and prioritization to build a world-class, highly standardized and automated operation
 </li>
 <li>
 Provide the IS management with input and advice with regards to technology, reliability, resilience and business cases
 </li>
 <li>
 Lead technical choices to implement solutions as self-service products, ensuring scalable operation
 </li>
 <li>
 Collaborate with product security as well as operations security to set best practice and mitigate new threats in a timely manner
 </li>
 <li>
 Automate operations for reuse across the world's largest companies, taking into consideration the complexities of distributed systems
 </li>
 <li>
 Collaborate with development teams to design service architecture, documentation, playbooks, policies and operational procedures
 </li>
 <li>
 Analyze incidents and events, and establish what the reason behind the reasons are, and what structural improvements can be made to minimize the chance of them reoccurring
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 Exceptional academic track record from both high school and university
 </li>
 <li>
 Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
 </li>
 <li>
 Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
 </li>
 <li>
 Track record of going above-and-beyond expectations to achieve outstanding results
 </li>
 <li>
 Extensive knowledge of cloud computing concepts, technologies &amp; operation
 </li>
 <li>
 Practical knowledge of Linux networking, routing, and firewalls, internet transit and large scale/bandwidth networking.
 </li>
 <li>
 Experience dealing with significant production outages, incident response and postmortems
 </li>
 <li>
 A passion for writing, sharing, and maintaining enterprise open-source software solutions
 </li>
 <li>
 Able to communicate clearly and effectively in English over email, chat, video or voice calls and in-person
 </li>
 <li>
 Be familiarized and passionate about open-source, especially Ubuntu or Debian
 
 
 </li>
 </ul>
 
 Nice-to-have skills
 
 
 
 <ul>
 <li>
 Modern software engineering background (peer-review, unit testing, SCM, CI/CD, Agile)
 </li>
 <li>
 Hands-on experience of automatic administration of enterprise Linux servers at scale
 
 
 </li>
 </ul>
 What we offer colleagues
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Information Systems - Open Source Technical Architect

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing.
 
 
 We are hiring a
 
 Senior Site Reliability / Gitops Engineer
 
 to our Information Systems (IS) team. This role is an opportunity for an "automation-first" senior technologist with a passion for Linux to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have experience of IT operations automation, Infrastructure as Code and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.
 
 
 
 Job Summary
 
 
 
 The IS team at Canonical supports and maintains all of Canonical's IT production services. The team is in charge of running services used by over 60 million Ubuntu users.
 
 
 As an Senior SRE &amp; Gitops engineer you'll be in a unique position to drive operations automation to the next level, both in our own private clouds as well as in the public clouds. We do this by utilizing the best of open source infrastructure as code software, software development practices such as CI/CD pipelines, and Canonical's leading products for software operation automation.
 
 
 In addition to defining the infrastructure as code, you will improve Canonical products and the open-source technologies they're based on by providing critical feedback to developers on how their products operate at scale. This is done by submitting bugs (and sometimes writing pull requests) and collaborating on design and implementations with other teams within the company.
 
 
 You'll be part of a global team of SREs that work together and support each other to provide the best possible services to our company, Canonical's customers and the Ubuntu Community.
 
 
 
 As a Senior Site Reliability / Gitops Engineer you will
 
 
 
 <ul>
 <li>
 Drive the development of automation, Gitops in your team as an embedded tech lead
 </li>
 <li>
 Closely collaborate with the IS architect to align your solutions with the IS architecture vision
 </li>
 <li>
 Design and architect services that IS can offer to the organization as products
 </li>
 <li>
 Apply your experience of IaC to develop infrastructure as code practice within IS by constantly increasing automation and improving IaC processes
 </li>
 <li>
 Automate software operations for re-usability and consistency across private and public clouds, taking into consideration the complexities of distributed systems
 </li>
 <li>
 Maintain operational responsibility for all of Canonical's core services, networks, and infrastructure
 </li>
 <li>
 Develop skills in troubleshooting, capacity planning, and performance investigation, Setting up, maintaining and using observability tools such as Prometheus, Grafana, and Elasticsearch; design, implement and maintain monitoring and alerting for various systems and services
 </li>
 <li>
 Provide assistance and work with globally distributed engineering, operations, and support peers
 </li>
 <li>
 Be given uninterrupted development time to focus on larger projects and automation of manual tasks
 </li>
 <li>
 Share your experience, know-how and best practices with other team members in design sessions, mentorship and 'doing work together'
 </li>
 <li>
 Carry final responsibility for time-critical escalations
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 A modern view on hosting architecture, driven by infrastructure as code across both private and public clouds.
 </li>
 <li>
 A product mindset thriving to develop products rather than solutions.
 </li>
 <li>
 Python software development experience, with large projects
 </li>
 <li>
 Experience working with Kubernetes or other container orchestration systems.
 </li>
 <li>
 Proven exposure to manage and deploy cloud infrastructure with code.
 </li>
 <li>
 Practical knowledge of Linux networking, routing, and firewalls
 </li>
 <li>
 Affinity with various forms of Linux storage, from Ceph to Databases
 </li>
 <li>
 Hands-on experience administering enterprise Linux servers
 </li>
 <li>
 Extensive knowledge of cloud computing concepts and technologies
 </li>
 <li>
 Bachelor's degree or greater, preferably in computer science or related engineering field
 </li>
 <li>
 Able to communicate clearly and effectively in English over email, chat, video or voice calls and in-person
 </li>
 <li>
 Motivated and able to troubleshoot from kernel to web, and willing to ask others when appropriate
 </li>
 <li>
 A willingness to be flexible and able to learn new things quickly
 </li>
 <li>
 Be inspired by the needs of fast-changing environments
 </li>
 <li>
 Happy to work within distributed teams
 </li>
 <li>
 Be passionate and familiarized about open-source, especially Ubuntu or Debian
 
 
 </li>
 </ul>
 What we offer colleagues
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Team Member Assistance Program &amp; Wellness Platform
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass and travel upgrades for long-haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Senior Site Reliability / Gitops Engineer

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder led, profitable and growing.
 
 
 This is a general selection process for software engineers focused on virtualisation and container technology - from the kernel through userspace. Apply here if you are an exceptional Go, Rust, or C/C++ software engineer and want to work on next-generation open source VMM or container technology, or related open source networking and storage.
 
 
 Container, virtualisation and cloud infrastructure have become essentials of modern software deployments. We invest in open source related to application isolation, workload orchestration, system or OCI containers, micro service architecture or cloud infrastructure.
 
 
 Here are some examples of projects under way at Canonical.
 
 
 RustVMM has great potential as a new hypervisor for Linux. We are building a team to work on this, with an emphasis on performance, security and operability. Work in Rust and bring your expert knowledge of VMM and related kernel networking and storage capabilities.
 
 
 Docker images are easy to make and publish on Docker Hub and other registries, but the quality, consistency and security maintenance of those images is broadly very poor. Canonical is in a good position to publish a portfolio of outstanding Docker images. Our Rockcraft team is designing and implementing an elevated Docker image experience for the open source community.
 
 
 LXD is a modern system container and virtual machine manager that is widely used on Ubuntu, ChromeOS and other Linux platforms. LXD engineering spans the entire software stack from low-level kernel work on namespaces, confinement, security, filesystems, VMMs and networking, to the high level management REST API and CLI.
 
 
 Members of the Kubernetes product team build MicroK8s for on-rails K8s, and Charmed Kubernetes for more sophisticated integration. We work on K8s itself and on the operations tooling around it.
 
 
 The OpenStack team deliver Charmed OpenStack, OVN / OVS and Ceph. This work brings cloud platform technologies to large-scale computing environments.
 
 
 These teams hire system level C/C++, Golang, Rust and Python developers to work on security-critical, performance-critical and mission-critical code, focused on software delivery, containers, security, sandboxing, application orchestration and management. Our teams are motivated to have a meaningful impact on modern cloud computing technologies.
 
 
 
 Location
 
 :
 
 we have remote container and virt engineering roles in every time zone.
 
 
 
 What you will focus on
 
 
 <ul>
 <li>
 Design and specify new features, building consensus on approach
 </li>
 <li>
 Engage with upstream communities in your area of expertise
 </li>
 <li>
 Conduct security analysis and reviews to ensure defence in depth
 </li>
 <li>
 Create and monitor performance benchmarks to optimise your product
 </li>
 <li>
 Collaborate proactively with a distributed team
 </li>
 <li>
 Write high quality code to create new features
 </li>
 <li>
 Debug issues and produce high quality code to fix them
 </li>
 <li>
 Review code produced by other engineers
 </li>
 <li>
 Discuss ideas and collaborate on finding good solutions
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 An exceptional academic track record from both high school and university
 </li>
 <li>
 Undergraduate degree in Computer Science or STEM, or a compelling narrative about your alternative path
 </li>
 <li>
 Drive and a track record of going above-and-beyond expectations
 </li>
 <li>
 You have worked on open source virt or container tech
 </li>
 <li>
 You have experience working in the kernel or very low level system
 </li>
 <li>
 Professional written and spoken English
 </li>
 <li>
 Experience with Linux (Debian or Ubuntu preferred)
 </li>
 <li>
 Excellent interpersonal skills, curiosity, flexibility, and accountability
 </li>
 <li>
 Passion, thoughtfulness, and self-motivation
 </li>
 <li>
 Excellent communication and presentation skills
 </li>
 <li>
 Result-oriented, with a personal drive to meet commitments
 </li>
 <li>
 Ability to travel twice a year, for company events up to two weeks each
 
 
 </li>
 </ul>
 
 Additional Skills We Value
 
 
 
 <ul>
 <li>
 Performance engineering and security experience
 
 
 </li>
 </ul>
 What we offer you
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 Canonical is an equal opportunity employer
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Containerization & Virtualisation Engineer

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing.
 
 
 We are hiring an
 
 Enterprise Customer Success Manager at Canonical
 
 
 
 Customer success is a new and strategic department at Canonical, with the objective of reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customers' objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.
 
 
 We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, CSMs are specialized in one of the following segments:
 
 
 <ul>
 <li>
 Mass - SMEs or large businesses starting their journey with Canonical
 </li>
 <li>
 Focus - Large companies with established ARR
 </li>
 <li>
 Step Growth - a selection of high-potential customers
 
 
 </li>
 </ul>
 All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers.
 
 
 
 Location:
 
 This role will be based remotely.
 
 
 
 What your day will look like
 
 
 
 <ul>
 <li>
 Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
 </li>
 <li>
 Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
 </li>
 <li>
 Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
 </li>
 <li>
 Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
 </li>
 <li>
 Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
 </li>
 <li>
 Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
 </li>
 <li>
 Supporting customers through reactive ticket requests.
 </li>
 <li>
 Create campaigns targeting multiple customers through digital touch-points and activities.
 
 
 </li>
 </ul>
 
 What we are looking for in you
 
 
 
 The ideal candidate would display impeccable customer-facing skills with a passion for cloud and data centre infrastructure technologies. We are also looking for:
 
 
 <ul>
 <li>
 Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
 </li>
 <li>
 Excellent presentation skills with the ability to guide a conversation about complex software.
 </li>
 <li>
 Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
 </li>
 <li>
 A true team player capable of interacting with all departments and at all levels, both internally and externally.
 </li>
 <li>
 Knowledge of agile methodologies.
 </li>
 <li>
 We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Spanish and Portuguese alongside an excellent command of English, please inform us!
 
 
 </li>
 </ul>
 
 Additional skills that you might also bring
 
 
 
 <ul>
 <li>
 Experience with Salesforce, Jira and CRMs is a big plus!
 
 
 </li>
 </ul>
 
 What we offer colleagues
 
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Team Member Assistance Program &amp; Wellness Platform
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass and travel upgrades for long-haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Enterprise Customer Success Manager

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