unified communications engineer

البنك التجاري الدولي

<div></div><div><div>Description<div></div><p><br>
JOB PURPOSE</p>
<p>To maintain the Unified Communication Environment infrastructure, collaboration tools, Contact Center Voice infrastructure and Corporate Voice technologies to ensure optimal, best quality voice and video communication between corporate staff and customers.</p>
<p>Description</p>
<p>Unified Communication Infrastructure</p>
<p>Implement, configure and support new solutions for Cisco Unified Communication engagements to guarantee service availability.</p>
<p>Maintain all Cisco unified communication components at the appropriate patch and software levels Cisco annual inventory and vendor warranty validation to minimize risk of unplanned outages due to bugs.</p>
<p>Work with vendor technical teams to prospect and develop Cisco Unified Communications, design, installation, and support.</p>
<p>Deploy and maintain a proper integrated Video solution across the corporate to facilitate Video conferencing between different geographic locations.</p>
<p>Maintain different collaboration tools such as the WebEx, and ensure that End Users have proper training and awareness to ensure smooth business operation.</p>
<p>Maintain voice PRIs, and the Call Center PRIs (19666 and 19VIP) to guarantee the operation of all voice services around the clock.</p>
<p>Maintain stability and availability of Call Center Voice services, and the quality of the calls to ensure providing the best customer experience.</p>
<p>Handle and test the Disaster Recovery Collaboration components to ensure the consistency of the configuration, patches and other recommendations as per Vendor assessment.</p>
<p>Monitor collaboration system components performance to guarantee that the provided service availability/stability is optimized.</p>
<p>Resolve escalated Service Desk voice/video problems to guarantee that business services are always reachable.</p>
<p>Apply regular health-check on the Collaboration system components in order to optimize performance and to proactively detect possible failures/problems.</p>
<p>Policies, Processes and Procedures</p>
<p>Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.</p>
<p>Day-to-day operations</p>
<p>Follow the day-to-day operations related to own jobs in the IT Infrastructure Management department to ensure continuity of work.</p>
<p>Compliance</p>
<p>Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.</p><p></p><div><br>
</div></div><div>
Qualifications<div></div><p><br>
Qualifications &amp; Experience</p>
<p>Bachelor Degree in Communications / Computer Engineering</p>
<p>For Engineer: Minimum 1 &ndash; 3 Years of experience in Voice and Collaboration</p>
<p>For Senior Engineer: Minimum 4 - 5 Years of experience in Voice and Collaboration</p>
<p>CCNA is a minimum requirement</p>
<p>Good Knowledge in Networking, preferably CISCO products and technologies;</p>
<p>Routing &amp; Switching</p>
<p>Network Security baselines</p>
<p>Good Knowledge in Voice and Video Conferencing, preferably CISCO products and technologies;</p>
<p>IP Telephony and Unified Communication Systems.</p>
<p>Telepresence solutions.</p>
<p>WebEx and Corporate IM solutions.</p>
<p>Knowledge in MS Teams or Zoom is a plus.</p>
<p>Skills</p>
<p>Good command of English and Arabic languages</p>
<p>Good Communication and presentation skills</p>
<p>Good Analytical Thinking and Problem Solving skills</p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Work Locations: B219 - Financial District, Smart Village, Cairo - Alex Desert Road</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

VOICE & MULTIMEDIA SENIOR ADMINISTRATOR

Ethics HR

<p><b>Job Responsibilities:</b></p><ul><li>Ensuring that all collaboration, voice, and data platforms (including Cisco Webex, Cisco Unified Communications Manager, and contact center systems) are operating efficiently and meeting defined performance, availability, and quality standards.</li><li>Conducting daily health checks for UC and collaboration systems, including call processing nodes, contact center platforms, recording systems, and supporting network infrastructure to ensure service continuity.</li><li>Participating in Disaster Recovery (DR) planning and implementation for unified communications platforms, including failover testing for call control, contact center, and recording solutions.</li><li>Managing and maintaining third-party voice and connectivity integrations, including SIP trunks, PSTN providers, and external contact center or recording platforms.</li><li>Implementing and supporting lifecycle management processes for voice services, including installation, configuration, administration, and maintenance of:</li><li>IP telephony endpoints (Cisco IP Phones, softphones).</li><li>Call control systems such as Cisco Unified Communications Manager.</li><li>Collaboration platforms like Cisco Webex.</li><li>Administering contact center solutions such as Cisco Unified Contact Center Express or Cisco Webex Contact Center, including call routing, IVR configuration, agent management, and reporting.</li><li>Implementing and maintaining network and UC infrastructure components, including switches, routers, WAN optimization, and network management tools, with a focus on QoS optimization for voice and video traffic.</li><li>Adhering to Security policies concerning administering applications and troubleshooting issues.</li><li>Maintaining complete documentation of all administration activities, configuration and changes to all databases.</li><li>Abiding to HR policies, code of ethics and Bank&rsquo;s internal rules approved and applied to preserve alBaraka Bank image.</li><li>Participating in minimizing the operational risk in the all the Bank.</li><li>Protecting the data &amp; information under his/her authority &amp; contacting the information security Team in case of suspecting any data confidentiality breaching.</li><li>Abiding to CBE instructions, Compliance &amp; Governance and Anti-Money Laundry rules.</li></ul><p>Executing any other task assigned by the Direct Manager/ the Head of Sector.</p><p><b>Job Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in IT, Computer Science, Engineering or related field from a reputable university.</li><li>Minimum 4 years&rsquo; experience in relevant work.</li><li>Fluent in English.</li><li>Certification in network scope (CCNA, CCNP, etc.) or comparable work experience will be given preference.</li><li>Communication Competency.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Collaboration Engineer

Qatar Airways

<div><div><div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div>Ref #
</div><div>232320
</div></div><div><div>Location
</div><div>Qatar-Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing Date: 2026-05-17</li></ul><br>
</div></div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Description
</b></h3></div><div></div><div><div><div><div><p><b>About the role:</b></p><p>
This role will be responsible to support the Project &amp; Operational activities ensuring that multiple services offered over the Network and Telecom Infrastructure are secured and available 24/7 for airport operations.</p><p><b>
Key responsibilities</b></p><ul><li><div>
Support the 24x7 Telecom operations and provide technical support for Private 4G/5G and Cisco's unified communication and collaboration infrastructure.</div></li><li><div>
Responsible for maintaining design, configuration and Standard Operating Procedure documentation for Telecom infrastructure.</div></li><li><div>
Responsible for the planning &amp; designing of Telecom and Unified collaboration Infrastructure in line with latest technology trends and optimization which includes site surveys, Cellular coverage and capacity planning.</div></li><li><div>
Responsible for conducting Root Cause Analysis of reported incidents in Telcom and collaboration technologies and ensure corrective actions are implemented in line with change management process.</div></li><li><div>
Contribute to the design, implementation and operations of airport private 4G/5G networks.</div></li><li><div>
Ensure continual improvement in the services by identifying and assessing innovative products/features that can offer new or improved capability to enhance customer experience.</div></li><li><div>
Responsible to secure the Telecom and Collaboration infrastructure to protect the airport network from unauthorized access and threats. Periodically update and maintain security measures.</div></li><li><div>
Support Telecom projects and ensure complying with established procedures, quality standards and methods to achieve targets of quality, cost, business benefits and timelines.</div></li><li><div>
Liaise with external suppliers and internal teams involved in both projects and operational maintenance of systems to meet business requirements.</div></li></ul>
</div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualification
</b></h3></div></div><div><div><div><div><p><b>About you:</b></p><ul><li><p>
Minimum bachelor&rsquo;s degree or Diploma in Electronics Engineering/Telecommunication/Computer Science or equivalent technical qualification.</p></li><li><p>
Minimum 5-6 years of relevant job experience required</p></li><li><p>
Worked in Large Enterprise or Telecom Service Provider</p></li><li><p>
Mandatory CCNP in Unified communication / 4G/5G professional Certifications or equivalent.</p></li><li><p>
Hands-on implementation and support experience in managing large enterprise private 4G/5G/ Cisco's unified communication and collaboration infrastructure.</p></li><li><p>
Excellent troubleshooting skills in resolving complex issues related to connectivity, interference, and security by using industry standard tools.</p></li><li><p>
Good written and spoken English.</p></li><li><p>
Strong knowledge in routing, switching, and telecom infrastructure, including RAN, in-building solutions, and IoT.</p></li></ul><p><b>
Preferred:</b></p><ul><li><p>
In depth knowledge on Telecom technologies and hands-on experience in configuring Telecom technologies Telecom Core/ Unified collaboration solution.</p></li><li><p>
ITIL v3 Foundation Certified.</p></li></ul>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=232320</div></div></div></div></div></div></div></div><div></div>

Technology Services Controller (Network & Telecom)

Naba Enterprises

<p>Please note that only Saudi Nationals are eligible for this position. Arabic candidates from other nationalities will not be considered.</p><p><b>Key Responsibilities:</b> Administer and support Unified Communication systems (IP Telephony, Video/Audio Conferencing, Messaging). Operate and maintain Contact Center systems and troubleshoot related issues. Perform regular system updates and patching to ensure stability and security. Monitor system performance, identify issues, and take corrective actions. Manage and renew security certificates related to communication services. Raise incident tickets and escalate issues to vendors when required. Support Business Continuity and Disaster Recovery (DR) plans for collaboration platforms. Document configurations and technical procedures and ensure continuous updates.</p><p><b>Qualifications &amp; Requirements:</b> Bachelor&rsquo;s degree in computer science, Information Technology, or a related field. Minimum 5+ years of experience in similar roles. Strong experience in Unified Communications administration and management.</p><p>At least 3 years of experience in operating and maintaining Video Management Systems. CCNP certification is required. Cisco Cyber Operations certification is preferred. ITIL v4 certification is required. Hands-on experience in CCTV administration and management. Hands-on experience in IP Telephony administration and management. Arabic speaker is required.</p><p><b>Key Skills:</b> Unified Communications (IP Telephony, Video/Audio Conferencing, Messaging) Contact Center Systems Management Video Management Systems (VMS) CCTV Systems Administration System Monitoring &amp; Performance Optimization Incident Management &amp; Vendor Coordination Disaster Recovery &amp; Business Continuity Documentation &amp; Technical Procedures.</p><p>Pay: ﷼18,000.00 - ﷼20,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>operating and maintaining Video Management Systems: 3 years (Preferred)</li></ul><p>License/Certification:</p><ul><li>CCNP, Cisco Cyber Operations &amp; ITIL v4 certification (Preferred)</li></ul><p>Work Location: In person</p>

Collaboration Engineer L2 ( Saudi National )

Sprinklr

<div><p>Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.</p><p></p><p>
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.</p><p></p><p>
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.</p><p></p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><p></p><p><b>
Role Overview</b></p><p>
The Client Account Manager owns the success and technical strategy for Sprinklr&rsquo;s most strategic service and contact center customers in the Middle East. This individual contributor role blends executive-level advisory with hands-on technical leadership to drive adoption, measurable business outcomes, and long-term retention. You will guide the transformation from legacy operations to modern, AI-enabled workflows, ensuring Sprinklr&rsquo;s platform delivers maximum value. This is a customer-centric role focused on service delivery and success&mdash;not sales.</p><p></p><p><b>
Please note this role is based in </b><b>Dammam, Saudi Arabia</b></p><p></p><p><b>
Key Responsibilities</b></p><ul><li><p>
Serve as an executive sponsor for key accounts, building trusted relationships with senior stakeholders.</p></li><li><p>
Facilitate quarterly business reviews (QBRs) to showcase ROI, adoption progress, and strategic recommendations.</p></li><li><p>
Act as the primary success partner for enterprise service/CX accounts; lead QBRs and success planning.</p></li><li><p>
Align Sprinklr Care solutions (Case Management, Smart Responses, Bot Framework, Agent Assist) with customer goals (AHT, CSAT, FCR, deflection).</p></li><li><p>
Map legacy contact center processes to modern workflows; oversee architecture audits and optimization.</p></li><li><p>
Deliver enablement programs, playbooks, and ROI dashboards; monitor adoption and health metrics.</p></li><li><p>
Manage technical escalations, mitigate risks, and influence the product roadmap based on customer feedback.</p></li><li><p>
Coordinate complex programs (voice rollout, CRM integrations, compliance) across IT, business teams, and vendors.</p></li></ul><p><b>
Qualifications</b></p><ul><li><p>
Bachelor&rsquo;s degree (MBA preferred); 8+ years in Customer Success, CCaaS, or CX consulting.</p></li><li><p>
Deep knowledge of contact center operations, metrics, and change management.</p></li><li><p>
Experience with major service platforms (Salesforce Service Cloud, NICE, Genesys, Zendesk).</p></li><li><p>
Strong technical acumen, program management skills, and regional experience; Arabic is Mandatory.</p></li></ul><p></p><p><b>
We focus on our mission</b>: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:</p><ul><li><p>
Lead a new category of enterprise software that we call Unified-CXM.</p></li></ul><ul><li><p>
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.</p></li><li><p>
Create a culture of customer obsession, with trust, teamwork, and accountability.</p></li></ul><p></p><p><b>
We believe in our product</b>: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands.</p><p></p><p><b><br>
We invest in our people</b>: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.</p><p></p><p>
To learn more about employee benefits by region, click here.</p><p></p><p>
To learn more about all-things-Sprinklr, visit our candidate resource hub here.</p><p></p><p><b>
EEO - Our philosophy</b>: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</p><p></p><p>
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.</p><p></p><p><br>
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.</p><p></p><p><b>
Warning about Recruiting Scams: </b>Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
</p><p></p><p>If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.</p></div><p></p>

Client Account Manager

Ultatek

<p><b>ULTATEK</b> is a SaaS provider of Unified Communications solutions that combine phone, video, messaging, texts, and business apps, allowing people to connect, meet, and exchange information on any device.</p><p><i><b>Location:</b></i>Alex - Seba Basha</p><p><i><b>Fixed shifts: </b></i><i>3</i>:30 PM - 12:30 AM.</p><p><i><b>Fixed days off:</b></i> Saturday and Sunday.</p><p><b>Salary is fully paid in USD</b> (basic + transportation allowance + KPIs + Unlimited commissions).</p><p><i><b>What we need:</b></i></p><ul><li>Sales skills.</li><li>Excellent communication skills, both written and verbal.</li><li>Strong interpersonal skills and ability to work effectively with a team.</li><li>Fluency in English (must be a C1 English Speaker).</li><li>Experience in cold calling or previous sales experience is a plus, but not a must.</li></ul><p>If you&rsquo;re ready to make your move, <b>apply now</b>!</p><p>Pay: From E&pound;20,600.00 per month</p><p>Application Question(s):</p><ul><li>What is your English language level </li><li>do you have an Egyptian nationality ? </li><li>Are you flexible working from site ? </li></ul><p>Work Location: In person</p>

Appointment setters

Mitel

<div><p>At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.</p><p></p><p>
Please take a moment to look over this opportunity and if interested, feel free to send us your application. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available.</p><p></p><p><b>
Overview:</b></p><p><br>
</p><p>Mitel is seeking a highly motivated and experienced Channel Account Manager (CAM) to drive revenue growth and partner engagement across the Kingdom of Saudi Arabia (KSA). The CAM will be responsible for developing and managing key relationships with Mitel's value-added resellers (VARs), system integrators (SIs), and managed service providers (MSPs) in the region. The ideal candidate understands the local telecom and unified communications (UC) market, has strong channel expertise, and can support partners in navigating both Mitel&rsquo;s on-premise solutions portfolio.</p><p></p><p><b><br>
Responsibilities:</b></p><p><br>
</p><ul><li><p>Channel Partner Engagement - Identify, Onboard and enable new Channel partner in alignment with Mitel's growth strategy in KSA</p></li><li><p>
Manage and Grow existing channel base and increase market penetration</p></li><li><p>
Sales Execution - Own the Channel sales Quote for allocated partners and meet or exceed revenue targets.</p></li><li><p>
Develop and execute joint business plans with partners</p></li><li><p>
Drive deal registratio, pipeline development and forecast accuracy</p></li><li><p>
Partner enablement - Ensure partners are trained and certified on Mitel Solutions.</p></li><li><p>
Support sales and technical enablement events, workshops, local roadshows</p></li><li><p>
Market Intelligence - Stay informed on competitive activities, market dynamics and customer demans specific to KSA</p></li><li><p>
Understand and navigate local regulatory environments</p></li><li><p>
Build trusted relationships with key stakeholders at partner organizations and end customers</p></li><li><p>
Co-Ordinate executive alignment with Mitel Leadership and strategic partners.</p></li><li><p>
Collaborate with marketing teams and partners to run co-branded campaigns tailored to Saudi market needs.</p></li><li><p>
Leverage digital platforms, industry events and local exhibitions to drive awareness.</p></li></ul><p></p><p><b><br>
Requirements:</b></p><ul><li><p><br>
Bachelor's degree in Business, Engineering, or IT (MBA preferred).</p></li><li><p>
5&ndash;8 years of experience in channel sales or partner account management in the UC, telecom, networking, or IT sector.</p></li><li><p>
Deep understanding of channel dynamics in KSA and Gulf Cooperation Council (GCC) countries.</p></li><li><p>
Proven track record of building and scaling channel ecosystems in a competitive market.</p></li><li><p>
Strong understanding of unified communications, cloud voice, collaboration, and contact center solutions.</p></li><li><p>
Knowledge of public sector, education, oil &amp; gas, and enterprise verticals in KSA is highly desirable.</p></li><li><p>
Fluent in English and Arabic.</p></li></ul><p></p><p><br>
For more information, visit Why Mitel or follow us on LinkedIn here.</p><p></p><p><i>
Mitel is committed to achieving workforce diversity and creating an inclusive working environment. </i><i>Diversity makes sense for us, for our customers and for our future. We value different</i><i> </i><i>perspectives, skills and experiences, and welcome applications from all sections of the community.</i></p></div>

Channel Sales Manager

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