user experience lead

<div></div><div><div><div><div><ul><div>5 - 7 Years</div>
<div></div><div>1 Opening</div>
 <div>Hyderabad</div></ul></div><p></p><div><br>
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Role description</b></h3>
<div><p><b>Job Description</b></p>
<p>
As Lead UX Designer within the Global Digitization team, you will define and drive the user experience vision across our application suite. Working closely with global and regional Product, Engineering, and Business teams, you will lead the evolution of intuitive, scalable, and high-impact digital experiences.</p>
<p>
You will shape UX standards, guide complex design initiatives, and ensure consistent, user-centered solutions across products. Your work will directly influence usability and customer satisfaction at a global scale.</p>
<p><b>
Key Responsibilities</b></p>
<p><b>
Design Execution</b></p>
<ul>
<li>Lead UX initiatives from discovery through delivery, ensuring alignment with business goals and user needs</li>
<li>Lead the creation of user journeys, conceptual models, wireframes, prototypes, and high-fidelity designs.</li>
<li>Translate complex business and technical requirements into elegant, intuitive experiences.</li>
<li>Oversee usability testing and validation activities to inform design decisions.</li>
<li>Ensure design consistency across web and application interfaces.</li>
</ul>
<p><b>Cross-Functional Collaboration</b></p>
<ul>
<li>Partner closely with Product Managers, Business Analysts, and Engineering teams throughout the product lifecycle.</li>
<li>Facilitate workshops, design reviews, and stakeholder alignment sessions.</li>
<li>Clearly articulate design rationale and influence decision-making at all levels of the organization.</li>
<li>Support alignment with corporate style guides and visual branding standards.</li>
</ul>
<p><b>Delivery &amp; Quality</b></p>
<ul>
<li>Ensure design integrity through implementation, collaborating with development teams to maintain UX quality.</li>
<li>Balance strategic thinking with pragmatic delivery in fast-paced environments.</li>
<li>Contribute to continuous improvement of design workflows and processes.</li>
</ul>
<p><b>Expectation</b></p>
<p>
You are a strategic thinker and hands-on design leader who thrives in complex, enterprise-level environments. You combine creativity with structure, and vision with execution.</p>
<p>
You:</p>
<ul><li>Are a strong advocate for user-centered design and human-centered problem solving.</li></ul>
<ul><li>Bring clarity and simplicity to complex interactions.</li></ul>
<ul><li>Lead by influence and build strong cross-functional relationships.</li></ul>
<ul><li>Are confident presenting and defending design decisions with data and insight.</li></ul>
<ul><li>Take initiative and proactively improve the user experience beyond immediate requirements.</li></ul>
<p><b>
Experience &amp; Qualifications</b></p>
<ul>
<li>6+ years of experience in UX/UI design, preferably within complex or enterprise web-based applications.</li>
<li>Proven experience leading UX initiatives across multiple stakeholders and teams.</li>
<li>Strong interaction design, information architecture, and usability expertise.</li>
<li>Advanced proficiency in Figma (or equivalent design/prototyping tools).</li>
<li>Experience conducting or guiding usability testing and research activities.</li>
<li>Solid understanding of the product development lifecycle and agile methodologies.</li>
<li>Excellent communication, facilitation, and stakeholder management skills.</li>
<li>Ability to operate effectively in global, cross-regional environments.</li>
<li>Highly organized with strong attention to detail and ability to manage multiple priorities.</li>
</ul></div>
<h3 class="jobSectionHeader"><b>Skills</b></h3>
<div><p>ux design,prototyping,wireframing,interaction design,figma,ui development,</p></div></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>About UST</b></h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

Lead I - UX Design

Mazeed

<div><h2 class="jobSectionHeader"><b>About us</b></h2><p></p><p>
mazeed is a financial management platform that helps businesses automate accounting, simplify tax compliance, and stay ready for e-invoicing through a combination of localized software (SaaS) and Finance-as-a-Service (FaaS). We work with SMEs and growing companies across the GCC, enabling them to operate with clarity, control, and confidence.</p><p>
We are building the infrastructure for the next phase of financial compliance and digital transformation in the region, with a strong focus on e-invoicing and scalable financial operations</p><h2 class="jobSectionHeader"><b>
Job Purpose</b></h2><p></p><p>
As a Product Design Lead, you will own and shape the end-to-end product experience across mazeed; from customer-facing SaaS journeys to internal operational tools.</p><div><p>
This is not just a design execution role. You will drive product thinking, system design, and experience strategy, working closely with product and engineering leadership to ensure we build a product that is intuitive, scalable, and trusted.</p></div><p></p><div><p>
Your work will directly impact:</p></div><ul><li><p>
How customers onboard, understand, and trust the product</p></li><li><p>
How internal teams (finance, CX, operations) perform and scale</p></li><li><p>
The overall quality, consistency, and usability of mazeed platforms</p></li></ul><h2 class="jobSectionHeader"><b>
Primary Responsibilities</b></h2><p></p><ul><li><p>
Lead the design of end-to-end product experiences across key domains (onboarding, billing, reporting, internal tools)</p></li><li><p>
Define and evolve the design system, ensuring consistency across the product</p></li><li><p>
Drive product discovery alongside Product Managers &mdash; helping shape problems, not just solutions</p></li><li><p>
Translate complex financial and operational workflows into simple, scalable user experiences</p></li><li><p>
Establish and enforce UX standards, interaction patterns, and design principles</p></li><li><p>
Ensure high-quality implementation by working closely with frontend engineers</p></li><li><p>
Introduce and scale user research and usability testing practices</p></li><li><p>
Mentor and guide designers as the team grows</p></li></ul><h2 class="jobSectionHeader"><b>
Core Values</b></h2><p></p><p>
Being a mazeeder, our promise to customers, internal teams, HR and Leadership is to demonstrate our core values in our daily interactions and quality of work:</p><ul><li><p>
Integrity</p></li><li><p>
Customer Obsession</p></li><li><p>
Simplicity</p></li><li><p>
Growth Mindset</p></li><li><p>
Innovation</p></li><li><p>
Empowerment</p></li></ul><h4 class="jobSectionHeader"><b>
Essential Skills and Qualifications</b></h4><p></p><ul><li><p>
Bachelors' degree in a design, art or relevant field</p></li><li><p>
6+ years of experience in product/UX design, with experience leading design efforts</p></li><li><p>
Strong portfolio demonstrating end-to-end product ownership and systems thinking</p></li><li><p>
Proven ability to design for complex workflows and multi-step processes</p></li><li><p>
Advanced proficiency in Figma (design systems, components, prototyping)</p></li><li><p>
Strong collaboration with product and engineering teams in fast-paced environments</p></li><li><p>
Excellent communication and storytelling skills</p></li></ul><h4 class="jobSectionHeader"><b>
Desireable Skills and Qualifications</b></h4><p></p><ul><li><p>
Experience designing internal tools, admin panels, or operations-heavy platforms</p></li><li><p>
Background in fintech, ERP, or SaaS platforms</p></li><li><p>
Experience building or scaling a design system across multiple teams</p></li></ul><div><h4 class="jobSectionHeader"><b>
What success looks like </b><b><i>(Your KPIs!)</i></b></h4></div><p></p><ul><li><p>
The product experience is cohesive, intuitive, and scalable across all modules</p></li><li><p>
Complex workflows feel simple and efficient for both customers and internal users</p></li><li><p>
Design becomes a strategic driver in product decisions, not just execution</p></li><li><p>
Engineers implement designs smoothly with minimal back-and-forth</p></li><li><p>
A strong design system is adopted and maintained across teams</p></li><li><p>
Design quality scales as the product and team grow</p></li></ul></div><p></p>

Product Design Lead

International

<div><div><div><p>User Experience Research, Director Associate</p><ul><li>
International</li><li>
Lisle, Illinois</li><li>
Business Operations</li><li>
Regular Full Time Employee</li><li>
4/13/2026</li><li>
USD $186,400.00/Yr.</li><li>
USD $279,600.00/Yr.</li><li>
59096</li></ul><div></div><div><div><div><div><div><br>
</div></div></div></div></div></div><div></div><div><p>
Job Description<br>
</p><div><br>
<p>Position Overview</p><br>
<br>
<div>The <b>User Experience Research, Director Associate</b> is a senior research leadership role responsible for building and advancing a modern UX research practice across International&rsquo;s expanding portfolio of connected vehicle, digital dealer, and AI‑powered fleet platforms.</div><div></div><div><br>
International is in the middle of a real transformation. The investment is there. What matters now is ensuring these products <i>actually work</i> for the people who rely on them every day&mdash;drivers, fleet operators, and service technicians with real jobs and no patience for broken or frustrating experiences.</div><div>
This role exists to make sure user needs are represented <b>before</b> decisions are locked-in, and not retroactively explained after the fact. It combines hands‑on research execution with people leadership, executive influence, and strategic ownership of how research is practiced in an AI‑shaped product landscape.</div><div></div><div><br>
This position is based at International&rsquo;s corporate headquarters in <b>Lisle, IL</b> (hybrid).</div><div></div><div><b><br>
Why This Role, Why Now</b></div><div>
Most UX research roles evolve from something that already exists. This one is foundational. You would be building a research practice in an industry that has historically lacked one&mdash;at precisely the moment when AI is raising expectations for how well these products must work in real operational environments.</div><div>
If that&rsquo;s the kind of problem you want to spend the next few years solving, we&rsquo;d like to talk.</div>
<br>
<p>Responsibilities</p><br>
<br>
<ul><li>Lead and conduct UX research across the full product lifecycle, including:</li><ul><li>
Discovery and generative research</li><li>
Usability testing</li><li>
Journey mapping</li><li>
Postlaunch validation and continuous learning</li></ul><li>
Serve as a hands‑on researcher while simultaneously leading, coaching, and developing a team of researchers and designers&mdash;remaining close to the work as the organization grows.</li><li>
Establish a sustainable research rhythm where insights are delivered continuously and inform decisions <b>before</b> product direction and specifications are finalized.</li><li>
Define and evolve research methodologies for <b>AI‑powered experiences</b>, including conversational interfaces, predictive systems, and agentic workflows, where user behavior and failure modes differ from traditional software.</li><li>
Leverage AI‑assisted research and synthesis tools thoughtfully to accelerate insight generation while maintaining methodological rigor&mdash;understanding where automation helps and where human judgment remains essential.</li><li>
Partner closely with product management, engineering, and design leaders to ensure user insights are represented in strategy discussions, roadmap planning, and execution.</li><li>
Facilitate and present research findings to senior leadership, influencing product direction, prioritization, and business outcomes through clear, evidence‑based storytelling.</li><li>
Own research planning, staffing, and budget management while measuring and communicating the impact of research in terms that resonate with leadership.</li><li>
Champion customer‑centric thinking across the organization, helping embed user perspective into everyday decision‑making and long‑term planning.</li></ul><div><b>
How You&rsquo;ll Know It&rsquo;s Working</b></div><ul><li>
Product managers seek your input before writing specifications.</li><li>
Roadmap decisions change because of insights generated by your team.</li><li>
User needs are discussed in leadership meetings even when you&rsquo;re not in the room.</li></ul><div>
This role is as much about shaping culture as it is about producing research artifacts.</div>
<br>
<p>Minimum Requirements</p><br>
<br>
<ul><li>Bachelor's degree and at least 9 years of digital product design experience</li><li>
At least 5 years of management experience</li></ul><div>
OR</div><ul><li>
Master's degree and at least 7 years of digital product design experience</li><li>
At least 5 years of management experience</li></ul><div>
OR</div><ul><li>
At least 12 years of digital product design experience</li><li>
At least 5 years of management experience</li></ul>
<br>
<p>Additional Requirements</p><br>
<br>
<ul><li><div>Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)</div></li></ul>
<br>
<p>Desired Skills</p><br>
<br>
<ul><li><b>9+ years of UX research experience </b>with demonstrated impact on product strategy</li><li>
Proven ability to lead research initiatives while remaining actively involved in execution; candidates should have personally run research sessions within the recent past.</li><li>
Strong experience influencing senior stakeholders and executives, including the ability to change perspectives through credible, evidence‑based insight.</li><li>
Demonstrated success conducting research in complex, technical, or operational environments.</li><li>
Familiarity with<b> AI‑driven products</b> and an understanding of how AI changes user behavior, failure modes, and research approaches.</li><li>
Experience using or evaluating<b> AI‑assisted research tools</b> (e.g., synthesis platforms and insights acceleration tools), or strong motivation to develop this expertise.</li><li>
Background in B2B, fleet, industrial, automotive, or enterprise platforms is strongly preferred.</li><li>
Experience building or scaling a UX research practice in an organization where one previously did not exist is a plus.</li><li>
Portfolio or case studies that demonstrate hands‑on research leadership, influence on product decisions, and elevation of user experience quality are highly valued.</li></ul>
<br>
<p>Benefits and Compensation</p><br>
<br>
<div>This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits.<br>
<br>
The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.</div>
<br>
<p>Company Overview</p><br>
<br>
<div><b>ABOUT TRATON</b><br>
With its brands Scania, MAN, International, and Volkswagen Truck &amp; Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world&rsquo;s leading commercial vehicle manufacturers. The Group&rsquo;s product portfolio comprises trucks, buses, and light-duty commercial vehicles. &ldquo;Transforming Transportation Together. For a sustainable world.&rdquo;: this intention underlines the Company&rsquo;s ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group&rsquo;s commercial growth.</div><div></div><div><b><br>
ABOUT INTERNATIONAL</b><br>
From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International&reg; trucks and engines and IC Bus&reg; school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite&reg; aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck &amp; Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit International.com.</div><div></div><ul><li><br>
International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.</li></ul><br>
<div></div>
<br>
<p>EEO Statement</p><br>
<br>
<div>We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div><div><br>
If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HUB@International.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.</div></div></div></div></div><p></p>

User Experience Research, Director Associate

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Are you interested in shaping the future of entertainment? Are you passionate about research that enables new consumer experiences, business capabilities and drives efficiency? Prime Video is changing the way people watch movies and TV and we want you to join us in that mission!<br>
<br>
Prime Video is seeking a Sr Manager, UX Research to lead a team of researchers delivering impactful, end-to-end research that illuminates new insights and opportunities to delight our customers. We need a highly motivated, strategic leader who can lead and mentor a world-class research team while driving user-centered design and decision-making across the organization.<br>
<br>
As a Sr Manager, UX Research you will be a key strategic partner to product and design leadership, shaping our product strategy through data-driven insights and building research capabilities that scale across major product teams. You will be responsible for developing and executing a comprehensive research strategy for your team, guiding them to perform research that creates insightful findings. You will lead your team in daily interactions with product managers, designers, engineers, applied scientists, data scientists, marketing, and research peers to understand and guide research needs across the organization, ensuring research drives meaningful impact as measured by both incremental changes to product design and development roadmaps; as well as influencing product and design visioning investments.<br>
<br>
As an ideal candidate, you have deep experience leading research teams and a proven track record of building research capabilities within organizations. You understand user research methods and best practices at an expert level, and you know how to coach others to develop these skills. You have a nimble, creative and pragmatic approach to research strategy, and you're interested in pushing the boundaries of research while maintaining rigor. You are a mixed methods leader who can guide both qualitative and quantitative research efforts. You easily move between big picture thinking and obsessing about the details. You can provide clear direction while empowering your team to work independently, and you're capable of managing multiple overlapping projects across your team.<br>
<br>
Key job responsibilities<br>
<ul><li>Proven leadership experience managing and mentoring UX researchers, with a track record of developing talent and building high-performing teams</li><li>End-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting) and the ability to coach others in these areas</li><li>Strategic thinking skills to develop research roadmaps that align with business objectives and product strategy</li><li>Experience establishing research operations, processes, best practices that scale across teams and the ability to evangelize research across the organization</li><li>Hands-on experience with diverse research methods including: lab-based user testing, survey design, remote testing, prototype testing, and iterative testing. Experience managing both quantitative and qualitative research efforts.
</li><li>Strong stakeholder management skills and the ability to influence product decisions at all levels of the organization</li><li>Ability to balance team workload, prioritize projects, and meet ambitious deadlines while maintaining high-quality standards</li><li>Experience partnering with data science, analytics, and marketing teams to bring together multiple data sources</li><li>Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization</li><li>Ability to work within novel research spaces and guide teams through ambiguity</li></ul></div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>12+ years of proven success leading User Research projects with demonstrated impact</li><li>3+ years of people management experience, including hiring, mentoring, and performance management</li><li>A strong research portfolio demonstrating past work experience, team leadership, and deliverables (e.g., study plans, reports, research strategies)</li><li>BS in HCDE, Human Factors, Cognitive Psychology, Marketing, or related field</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>BS in HCDE, Human Factors, Cognitive Psychology, Marketing, or related field</li><li>Experience building research teams from the ground up or scaling research capabilities within organizations</li><li>Experience working on AI-powered products or emerging technologies</li><li>Track record of establishing research operations and democratizing research practices across organizations</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.<br>
<br>
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, CA, Culver City - 199,200.00 - 269,500.00 USD annually<br>
USA, CA, San Francisco - 219,100.00 - 296,500.00 USD annually<br>
USA, WA, SEATTLE - 199,200.00 - 269,500.00 USD annually</div><p></p>

Sr Manager, UX Research, Prime Video Experience Design (PVXD)

Hexaware Technologies

Expert in at least one modern BI platform (Power BI preferred) with strong SQL skills and proven experience building scalable, high-impact reporting solutions. &bull; Effective Stakeholder Partner, able to translate business needs into analytical solutions while managing priorities and communicating clearly across technical and non-technical audiences. We need to feel comfortable having this resource in front of stakeholders without handholding. &bull; Data Modeling Capability, with experience in dimensional modeling and modern transformation tools (dbt a significant plus). &bull; AI Forward - Understand how to marry AI tools to enhance productivity on tasks &bull; Driven, Curious, and Understands the Importance of Business Context. This person needs to be able to individually move a task from general requirements to completion. Working with lower to mid-level business partners would be expected. Lastly, need him/her to be a strong team player that will contribute towards the team as team/process evolve

Information Delivery & Visualization Lead

MEFITPRO

<p><b>Member Experience Executive - FEMALE ARABIC</b></p><p><b>Location:</b> Sharjah</p><p><b>Job Type: </b>Full Time</p><p><b>JOB SUMMARY</b></p><p>The Member Experience Executive is responsible for delivering a welcoming and professional front-of-house experience while playing a key role in driving revenue through the proactive sale of memberships, class packages, and private sessions.</p><p>This position supports the day-to-day operations of a massive sports and wellness hub with a high-end member base, ensuring seamless client service and premium guest experiences. The representative is expected to consistently embody luxury service standards, providing every guest with a personalized and high-quality experience.</p><p>The ideal candidate is highly sales-driven, goal-oriented, and passionate about health and wellness, with excellent interpersonal skills and a strong commitment to achieving and exceeding sales targets. Arabic speakers are preferred for this role.</p><p><b>CANDIDATE PROFILE</b></p><ul><li>2+ years in sales or customer service (fitness/wellness/hospitality industry preferred).</li><li>Computer literate (Excel, Word, PowerPoint, admin systems).</li><li>Excellent communication and sales skills.</li><li>Knowledge of sports or wellness concepts a plus.</li><li>Familiarity with booking systems.</li><li>Strong written and spoken English.</li><li>Arabic Speaking is a plus</li><li>Good interpersonal skills, able to engage with diverse backgrounds.</li><li>Ability to work under pressure and multitask.</li><li>Flexibility with shifts, evenings, weekends, and holidays.</li><li>Well presented with clear speech, physically active, energetic.</li></ul><p><b>CORE WORK ACTIVITIES</b></p><ul><li>Member Experience Responsibilities</li><li>Operations &amp; Management Support</li><li>Follow Safety &amp; Security</li><li>Abide by Policies &amp; Procedures</li><li>Guest Relations</li><li>Communication</li><li>Working with Others</li><li>Quality Assurance</li><li>Physical Requirements</li></ul><p><b>Key Responsibilities:</b></p><ul><li>Promote and sell gym memberships to prospective clients.</li><li>Conduct tours of the facility and explain membership benefits.</li><li>Follow up with leads via phone, email, and in-person meetings.</li><li>Meet and exceed monthly sales targets.</li><li>Maintain knowledge of gym services, promotions, and pricing.</li><li>Provide excellent customer service to members and guests.</li></ul><p><b>Requirements:</b></p><ul><li>Previous experience in sales, fitness, or customer service preferred.</li><li>Strong communication and interpersonal skills.</li><li>Goal-oriented and self-motivated.</li><li>Ability to work evenings, weekends, and holidays as required.﻿</li></ul><p><b>Working Days:</b> 6 Days a week</p><p><b>Working Hours: </b>9-10 hours per day</p><p><b>Shift Timings Details: Rotating</b></p><p><b>Day Shift:</b> 6 AM to 3PM</p><p><b>Mid Shift:</b> 11 AM to 8 PM</p><p><b>Evening Shift:</b> 2 PM to 11 PM</p><p><i>We look forward to receiving your application!</i></p><p>Job Type: Full-time</p><p>Pay: Up to AED15,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Sharjah: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Experience:</p><ul><li>Fitness/Sports/Wellness Industry: 3 years (Required)</li></ul><p>Language:</p><ul><li>Arabic (Preferred)</li></ul><p>Location:</p><ul><li>Sharjah (Preferred)</li></ul><p>Work Location: In person</p>

Head of Membership Experience

ACE Union

<p><b>Position Summary</b><br/>We are looking for a <b>Product Analyst</b> to support the enhancement of ACE&rsquo;s digital money transfer products by working closely with cross-functional teams, conducting user journey audits, and analysing user behaviour to identify improvement opportunities. The role involves testing new app and website releases, documenting product requirements, maintaining detailed product specifications, and assisting with incident logging and escalation. The Product Analyst will collaborate with internal teams to address user challenges, perform structured product research, benchmark industry standards, and provide insight-driven recommendations that contribute to optimisation, innovation, and roadmap planning. This position requires strong analytical thinking, clear communication, and a customer-focused product mindset to help deliver seamless and reliable digital experiences.</p><p><b>Key Responsibilities</b></p><p><b>Cross-Functional Product Support</b></p><ul><li>Support cross-functional teams in Product, Design, and Development to enhance money transfer experiences and services.</li><li>Collaborate with UI/UX designers to improve user experience across ACE's app and website.</li><li>Participate in sprint planning and assist in coordinating tasks with technical teams.</li></ul><p><b>User Journey Audits and Testing</b></p><ul><li>Perform monthly audits of the app and website by executing key use cases to ensure end-to-end reliability.</li><li>Test new app versions and assigned tasks prior to release to validate performance, stability, and alignment with requirements.</li><li>Provide clear testing notes, documented issues, and recommendations to the Product Specialist or Lead and IT teams.</li></ul><p><b>Data and Behaviour Analysis</b></p><ul><li>Analyse user interactions, customer data, and journey behaviour to identify usability issues or performance bottlenecks and support optimisation initiatives.</li><li>Review funnels to identify drop-offs, friction points, and areas for improvement.</li><li>Create user cohorts and segmented funnels to understand behavioural patterns.</li><li>Interpret user behaviour data and contribute insights that support optimising onboarding, transfers, payments, and other key journeys.</li></ul><p><b>Documentation and Reporting</b></p><ul><li>Assist in preparing scope documents, Product Requirement Documents (PRDs), Business Requirement Documents (BRDs), and other supporting documentation under the guidance of the Product Lead or Product Specialist.</li><li>Prepare, update, and maintain detailed use cases for all major product flows.</li><li>Support in maintaining product specification documents and the consolidated Product Book by updating flows, requirements, and changes as directed.</li><li>Document research findings or behavioural insights to support product decision-making.</li></ul><p><b>Incident Logging and Escalation</b></p><ul><li>Attend to user escalations raised by CX or other frontline teams by performing an initial review and documenting issues.</li><li>Log and escalate product-related incidents promptly to the Product Specialist or Product Lead.</li><li>Coordinate with IT and QA teams as needed and support the resolution process by providing clear context, replication steps, and validation.</li></ul><p><b>Collaboration and Coordination</b></p><ul><li>Collaborate with Compliance, CX, Marketing, and other internal teams to gather feedback, understand user challenges, and support product initiatives.</li><li>Ensure accurate and structured communication of findings, testing outcomes, and analysis insights to Product Specialists and the Product Lead.</li></ul><p><b>Product Research, Insights, and Innovation</b></p><ul><li>Conduct research on customer behaviour, market trends, and competitor offerings to support product improvement and strategic planning.</li><li>Perform exploratory data reviews to identify patterns, user needs, and friction points that inform product enhancements.</li><li>Benchmark ACE&rsquo;s mobile app and website against leading fintech and remittance platforms to identify innovation and UX improvement opportunities.</li><li>Generate insight-driven recommendations for enhancements, new features, and optimisation experiments.</li><li>Validate hypotheses through user feedback, usability testing, A/B tests, and funnel behaviour analysis.</li><li>Summarise key research findings and innovation opportunities for the Product Lead or Specialist to support roadmap decisions.</li></ul><p><b>Skills and Competencies</b></p><ul><li><b>Analytical thinking:</b> Ability to interpret data and user behaviour to support product decisions.</li><li><b>Communication:</b> Comfort presenting ideas and findings to technical and non-technical colleagues.</li><li><b>Team Collaboration: </b>Works wellin a team environment and enjoys cross functional collaborations.</li><li><b>Problem Solving: </b>Keen to investigate problems and suggest practical solutions.</li><li><b>Product Mindset:</b> Enthusiastic about improving customer experience through digital products.</li><li><b>Basic UI/UX Understanding: </b>A general awareness of good design and user friendly digital journeys.</li><li>Proficiency with Postman for API testing and validation.</li><li>Ability to write and execute SQL queries for data extraction and analysis.</li></ul><p><b>Basic Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Business, Computer Science, Design, or a related field.</li><li><b>02 years</b> of experience in a product, business analysis, or tech-related role.</li><li>Additional benefit for candidates with an interest or exposure to fintech, remittance, or digital payment systems.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs150,000.00 - Rs200,000.00 per month</p><p>Application Question(s):</p><ul><li>Is it possible for you to commute daily to Gulberg-3 Lahore, or to relocate to Lahore city for this job? </li></ul><ul><li>The shift timing connected with the role is 01:00 PM PST to 10:00 PM PST. Is it feasible for you to work in these timings? </li><li>What is your current salary package?</li><li>What is your expected salary?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>product, business analysis, or tech-related role: 2 years (Required)</li></ul><p>Language:</p><ul><li>English Proficiently  (Required)</li></ul><p>Work Location: In person</p>

Product Analyst

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