user experience manager

The Home Depot

<div>Position Purpose:
The User Experience Director for Customer Experience Design will leverage their background in design thinking, facilitation, research, and strategy to lead the creation of interconnected customer-centric strategies. This person will lead a team and be hands-on in collecting and leveraging qualitative and quantitative insights to inform and influence product, engineering, and business leaders on what changes need to happen to drive friction out of our customer's online and in-person experience. This role is a true advocate for our customers and leverages their storytelling mastery to help others empathize and understand how The Home Depot can win every customer interaction.
 
You will collaborate closely with various partners in Customer Experience, Product Management, Engineering, Operations, Insights, User Experience, and multiple Business Lines to understand ongoing work and orchestrate improvements that positively impact all aspects of our customer's holistic journey with The Home Depot 
Key Responsibilities:<ul><li>
50% Experience, Design Strategy and Planning - Consistently monitor and understand customer experience KPIs and Metrics to ensure initiatives deliver value
</li><li>Create and communicate comprehensive end-to-end experience design strategies that are data-informed and evidence-driven
</li><li>Collaborate with all necessary partners and stakeholders to cast a broad vision of where our customer's holistic experience should be and how we get there</li><li>
Leverage and/or create artifacts such as end-to-end customer journey maps to tell the story of where customer friction exists (online, in person, on the phone, etc.)</li><li>
30% Influence - Activate and conduct competitive and comparative research and analysis to formulate point-of-views on how all customer segments desire to do business with The Home Depot Leverage all available or needed artifacts, assets, studies, insights, and resources to tell the stories that will change mindsets</li><li>
20% Leadership and Development - Shapes and supports experience design leaders (direct reports) who can strengthen The Home Depot's user experience, improve upon existing capabilities, and develop others who understand and advocate for experience excellence across the enterprise Attracts, retains, develops, and motivates experience design talent Manages and coordinates strategic direction for staff Provides leadership, mentoring, and coaching to direct reports and other senior non-direct report UX leaders</li></ul> 

Direct Manager/Direct Reports:<ul><li>
This Position typically reports to Sr. Director User Experience</li><li>
This Position has 3-10 Direct Reports</li></ul> 

Travel Requirements:<ul><li>
Typically requires overnight travel 5% to 20% of the time.</li></ul> 

Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 

Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 

Preferred Qualifications:<ul><li>
Proficient in communicating, building influence, and developing relationships with functional and technical leaders across all levels in the organization
</li><li>Proficient in defining, communicating, and driving end-to-end customer journey improvements
</li><li>Ability to communicate, advocate for, and demonstrate the value of user experience design and research concisely, confidently, and effectively.
</li><li>Proficient in shaping, aligning, and guiding the execution of strategic directions
</li><li>Proficient in managing and developing direct reports who lead others
</li><li>Experience leading user experience teams in a fast-paced agile environment</li></ul> 

Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 

Preferred Education:<ul><li>
No additional education</li></ul> 

Minimum Years of Work Experience:<ul><li>
10</li></ul> 

Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 

Minimum Leadership Experience:<ul><li>
None</li></ul> 

Preferred Leadership Experience:<ul><li>
None</li></ul> 

Certifications:<ul><li>
None</li></ul> 

Competencies:<ul><li>
Decision Quality</li><li>
Persuades</li><li>
Optimizes Work Processes</li><li>
Customer Focus</li><li>
Financial Acumen</li><li>
Organizational Savvy</li><li>
Excellent decision-making and problem-solving skills
</li><li>Solid understanding of user-centered design processes and ability to balance customer needs with business goals in developing solutions
</li><li>Proven analytical ability with demonstrated financial business planning skills
</li><li>Ability to effectively negotiate conflict and persuade others on the merits of a design or other user experience solution
</li><li>Demonstrated ability to develop innovative solutions
</li><li>Ability to assess, prioritize, and negotiate across the business, technical, and system constraints
</li><li>Ability to quickly immerse into corporate culture and align with the priorities and needs</li></ul></div>

User Experience Director

Columbia Sportswear

<div>This position is designated as a hybrid role based out of our headquarters near Portland, Oregon. The current expectation is for employees to work onsite four days per week, subject to change based on business needs. This in-office requirement may be adjusted at the discretion of the company.
ABOUT THE POSITION
The eCommerce team powers our US and Canada Columbia.com sites as well as our Customer Care Center. From merchandising and marketing to product management and technology, the consumer is at the center of everything we do. The eCommerce team is known for the relentless improvement of the customer experience-always striving for a better, faster, easier experience. 
 
Columbia is looking for a User Experience (UX) Designer II to work with other User Experience professionals to translate features into the design of engaging experiences across user journeys. This role supports delivery of the best digital experience for the consumer by supporting the innovation, iteration, and optimization of omnichannel digital touchpoints.
HOW YOU&rsquo;LL MAKE A DIFFERENCE
<ul><li>Develops and executes UX design specifications including interactive prototypes to assist research and feature development. Collaborates with other UX professionals through design issues, conceptualizing new feature enhancements, as well as designing storyboards, workflows, interactions, and wireframes. Utilizes and maintains existing frameworks and libraries to rapidly iterate high fidelity prototyping.
</li><li>Effectively collaborates with other user experience professionals. Actively participates in design sprints contributing to journey mapping and solution ideation.
</li><li>Actively participates in team collaboration regarding specific projects and initiatives to ensure consistency, clarity, and alignment of expectations and communication.
</li><li>Actively participates in design review sessions providing constructive feedback on deliverables to ensure successful outcomes.
</li><li>Contributes to the development of a pattern component library so current design can be applied and tested.
</li><li>Performs other duties as assigned.
</li></ul>YOU ARE
<ul><li>Able to develop, design and test demonstrable formats
</li><li>Familiar of UX design principles and methodologies as they relate to software development
</li><li>Collaborative and strong in written and verbal communication
</li><li>Able and willing to stay abreast of, learn and apply new products, technologies, and consumer behavior trends
</li></ul>YOU HAVE
<ul><li>Bachelor&rsquo;s degree in computer science, graphic design, design communication, human-computer interaction or similar field, applicable certification, or equivalent experience
</li><li>Typically requires 2-4 years of professional experience, and general proficiency with tools, systems, and procedures required to accomplish the job
</li><li>User experience design portfolio of relevant product design work
</li><li>Demonstrated knowledge working with the capabilities of HTML, DHTML, CSS and AJAX-based applications
<ul><li>Solid time management and prioritization skills; ability to work on multiple projects simultaneously at various stages of their development.
</li></ul></li><li>Experience leveraging agentic AI tools (e.g., Cursor, Figma AI capabilities) to accelerate design workflows, ideation, and prototyping.
</li><li>Experience with video editing and storytelling using modern video editing software (e.g., Adobe Premiere Pro, After Effects, or similar tools) to support user engagement and design communication.
</li>Demonstrated ability to create elegant, innovative, and out-of-the-box UX solutions, with strong communication skills to effectively articulate and influence design decisions across cross-functional stakeholder groups. 
<li>
</li></ul> 
#LI-CS1
#LI-hybrid
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities. https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf. If you need reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.
At Columbia Sportswear Company, we&rsquo;re proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community. Benefits that can protect your family&rsquo;s financial future and help you save money through our 401k plan plus a generous company match. Columbia offers medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services). In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services. We have extensive wellness benefits, employee discounts and a generous time off program available.
If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to AskHR@columbia.com with the Subject: Applicant Assistance Requested.</div>

User Experience Designer II

Floward

<div>
 
 
 UX Writer (Part-Time)
 
 
 
 
 Location:
 
 Remote
 
 
 
 Department:
 
 Product &amp; Design
 
 
 
 Employment Type:
 
 Part-Time
 
 
 
 
 
 
 Job Purpose:
 
 
 
 
 
 
 At Floward, we create experiences that bring joy, celebration, and meaningful connections to our customers. As a UX Writer, you will play a key role in shaping how users interact with our digital products through clear, engaging, and user-centered content. Working closely with Product Designers, Product Managers, Researchers, and Localization teams, you will craft intuitive product experiences that guide users seamlessly through their journeys. Your words will help simplify complex interactions, build trust, and create a consistent and delightful Floward experience across all touchpoints.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Content Design &amp; UX Writing:
 
 
 
 
 
 <ul>
 <li>
 Create clear, concise, and user-centered content across Floward's digital products, including buttons, forms, tooltips, notifications, onboarding flows, and transactional experiences.
 </li>
 <li>
 Simplify complex user interactions into intuitive and actionable messaging.
 </li>
 <li>
 Ensure consistency, clarity, and usability across all product touchpoints.
 </li>
 </ul>
 
 
 
 
 
 Product Collaboration:
 
 
 
 
 
 <ul>
 <li>
 Partner closely with Product Designers, Product Managers, Researchers, and Developers throughout the product development lifecycle.
 </li>
 <li>
 Contribute to product discovery, ideation, and design reviews by advocating for content-first thinking.
 </li>
 <li>
 Align content decisions with business objectives, customer needs, and design intent.
 </li>
 </ul>
 
 
 
 
 
 Content Strategy &amp; Governance:
 
 
 
 
 
 <ul>
 <li>
 Maintain and evolve Floward's product tone of voice and content standards.
 </li>
 <li>
 Contribute to the development and management of content guidelines, style guides, and design systems.
 </li>
 <li>
 Establish best practices for UX writing and content design across the organization.
 </li>
 </ul>
 
 
 
 
 
 Localization &amp; Customer Experience
 
 
 
 
 
 <ul>
 <li>
 Collaborate with localization and regional teams to ensure content is culturally relevant and effective across Arabic and English experiences.
 </li>
 <li>
 Adapt content for different user segments, markets, and customer journeys while maintaining brand consistency.
 </li>
 <li>
 Support the creation of inclusive and accessible digital experiences.
 </li>
 </ul>
 
 
 
 
 
 Optimization &amp; Insights
 
 
 
 
 
 <ul>
 <li>
 Leverage user research, usability testing, analytics, and customer feedback to improve content performance.
 </li>
 <li>
 Continuously test, refine, and optimize copy to enhance user engagement, comprehension, and conversion.
 </li>
 <li>
 Identify content gaps and recommend improvements that drive a better user experience.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in English, Communications, Journalism, Marketing, Design, Human-Computer Interaction (HCI), Linguistics, or a related field.
 </li>
 <li>
 4+ years of experience in UX Writing, Content Design, Product Content, or a similar role within digital products.
 </li>
 <li>
 Strong portfolio demonstrating UX writing, content strategy, and content design expertise.
 </li>
 <li>
 Exceptional written communication skills in both Arabic and English.
 </li>
 <li>
 Strong understanding of UX principles, information architecture, and content design methodologies.
 </li>
 <li>
 Experience working within cross-functional product teams in agile environments.
 </li>
 <li>
 Ability to translate complex concepts into simple, intuitive, and actionable content.
 </li>
 <li>
 Experience writing for e-commerce, marketplace, or mobile-first digital products.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 
 
 
 <ul>
 <li>
 Experience working on products serving the Saudi Arabian market or GCC region.
 </li>
 <li>
 Familiarity with localization and multilingual content strategies.
 </li>
 <li>
 Knowledge of accessibility standards and inclusive content practices.
 </li>
 <li>
 Passion for e-commerce, gifting, retail, or customer experience industries.
 </li>
 </ul>
 
 
 
 
 
 About Floward
 
 
 
 
 
 
 Founded in 2017, Floward is the leading online flowers and gifting destination in the MENA region and the UK. We are dedicated to creating seamless customer experiences and making gifting as enjoyable as receiving.
 
 
 Operating across 36 cities in 9 countries, we source premium flowers daily from the world's best growers and partner with leading local and international brands to offer a curated selection of gifts, including chocolates, perfumes, cakes, and more. Through our own refrigerated fleet, we provide reliable same-day delivery, ensuring every gift arrives fresh and beautifully presented.
 
 
 Website: https://www.floward.com
 
</div>

User Experience Writer

Google

<div><h3 class="jobSectionHeader">Minimum qualifications:</h3><ul>
<li>Bachelor's degree or equivalent practical experience</li>
<li>3 years of experience in product management or related technical roles.</li>
<li>2 years of experience in developing or working with consumer-facing software products.</li>
<li>2 years of experience building and shipping consumer apps or related experiences.</li></ul> 
<h3 class="jobSectionHeader">
Preferred qualifications:</h3><ul>
<li>Master's degree in a technology or business related field.</li>
<li>Experience developing software that spans consumer electronics hardware or multiple ecosystem device form factors.</li>
<li>Experience with onboarding funnels, growth loops, activation metrics, or hardware-to-software initialization experiences.</li>
<li>Experience building products featuring machine learning, computer vision, spatial tracking, or interactive AI agent features.</li>
<li>Experience with product craft, with the ability to develop seamless experiences in XR.</li>
</ul><div><h2 class="jobSectionHeader">About the job</h2>
At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.
 
 
In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development. 
 
One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users. 

The Android XR team is a group of experts tasked with building Google's next generation computing platform of extended reality devices, the helpful applications and services that deliver user value, and the underlying technologies that will enable the ecosystem. The team is focused on making immersive computing accessible to users through mobile and XR devices, and our scope continues to grow and evolve.
For decades, the computing revolution has reshaped our world driven by breakthroughs in compute, connectivity, mobile, and now, AI. Google's XR team is at the forefront of the next major leap &ndash; the convergence of AI and XR. This is more than just new devices &ndash; it's about reimagining how we interact with the world around us. We're building a future where lightweight XR devices like smart glasses and headsets pair with helpful AI to augment human intelligence, offering personalized, conversational, and contextually aware experiences.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
 
 
US: $138000 - $198000 (USD) + 15% bonus target + equity + benefits 
 
Learn more about benefits at Google.</div><div><h2 class="jobSectionHeader">
Responsibilities</h2><ul>
<li><div><div>Define long-term, AI-forward core application roadmaps and comprehensive PRDs that establish benchmarks for platform quality.</div></div></li>
<li>Partner with UX, research, and technical teams to design intuitive spatial onboarding, calibration, and configuration experiences.</li>
<li>Lead cross-functional alignment across internal software, platform, and infrastructure teams to ensure a secure, cohesive setup journey.</li>
<li>Define success metrics to optimize activation rates while building flexible platform strategies that adapt across XR devices.</li>
<li><div><div>Own the Out-of-Box Experience (OOBE), guided setup, and device onboarding flows from early concept through launch.</div></div></li>
</ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.</div>

Product Manager, Core Experiences XR App

Position Purpose: Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience. The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete. The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies. This position requires strict adherence to all timekeeping and break policies. The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers. Key Responsibilities: 30% - Customer Service / Experience - Service Leadership: Service Leadership: Champion the GET culture by working alongside the team to model service standards and provide real-time coaching on customer interactions. Pro Experience: Actively manage the Pro area to minimize wait times, ensuring carts, signage, and equipment are always available for Pro customers. Inventory Execution: Walk the Top 10 Pro Classes daily to ensure on-shelf availability and job-lot quantities, partnering with ASMs to address gaps. Order Quality: Validate all Will Calls &amp; Deliveries at the start of every shift to ensure accuracy, quality, and on-time completion. Resolution: Promptly resolve customer concerns to ensure satisfaction, escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. 30% - People - Talent Acquisition: Assist with recruitment and interviews to provide input to the Store Manager/ASM. Training Compliance: Ensure Pro Team Knowledge Depot (KD) training is current and drive engagement with hdPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Staffing &amp; Coverage: Monitor Pro Department staffing to address immediate coverage and and manage attendance variances. Accountability: Enforce THD policies and hold associates accountable for operational standards and behavioral expectations 15% -Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines. Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise. 25%- Shared Manager on Duty &ndash; Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution. Direct Manager/Direct Reports: This Position typically Reports to Specialty ASM or Pro ASM This position has 4 Direct Reports Travel Requirements: No travel required Physical Requirements: Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward. Working Conditions: Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors Minimum Qualifications: Must be 18 years of age or older Must be legally permitted to work in the United States Ability to work a flexible schedule, including nights, weekends, and overtime as needed. 1 year of relevant work experience, including management of people and retail operations. Preferred Qualifications: At least 1 year prior merchandising and/or operational experience. At least 1 year leadership experience, preferably big box retail. Knowledge of the home improvement industry. Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: No additional education Minimum Years of Work Experience: 2 + years of previous related work experience Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: 1+ year of previous leadership Experience Preferred Leadership Experience: 1+ year of previous leadership Experience Certifications: None Competencies: Decision Quality Self-Development Situational Adaptability Customer Focus Manages Conflict Develops Talent Manages Conflict

Pro Experience Manager

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