user experience manager

LanceSoft India

<div>
 
 We have a new opportunity for "Manager &ndash; Digital Innovation and Experience" with our client. Interested candidates send me your CV to prave.p@lancesoft.com
 
 
 
 
 
 
 Job Title: Manager &ndash; Digital Innovation and Experience
 
 
 
 
 Location: Dubai
 
 
 
 
 Duration: Permanent
 
 
 
 
 Salary: 10k AED per month
 
 
 
 
 
 
 Requirements (Qualifications/Experience/Competencies)
 
 
 Education
 
 
 &bull; Bachelors degree in Technology, Digital Media, Business, Innovation, or related field.
 
 
 &bull; Masters degree preferred but not mandatory.
 
 
 
 
 
 Experience
 
 
 &bull; Four to seven years of experience in digital transformation, product experience, user experience focused roles, artificial intelligence or automation adoption, or innovation strategy.
 
 
 &bull; Experience in technology, media, digital content, portal ecosystems, or product companies is preferred.
 
 
 
 
 
 Technical skills
 
 
 &bull; Knowledge of artificial intelligence tools, automation platforms, and digital experience systems.
 
 
 &bull; Familiarity with user experience design, user research, and prototyping tools such as Figma and Miro.
 
 
 &bull; Understanding of content management systems, APIs, cloud systems, and analytics tools.
 
 
 
 
 
 Interested candidates send me your Cv along with below details:
 
 
 Expected salary:
 
 
 Visa/ Work Permit:
 
 
 Notice Period:
 
 
 Current Location:
 
</div>

Manager – Digital Innovation and Experience- IT / Arabic Speaker

Midas

<div><div>At Midas, we are working on real-life engineering challenges to transform the world of finance.</div><div>
We&rsquo;ve transformed investing in Turkey by delivering a seamless experience for everyday investors. Today, 3.5 million users invest with Midas. Backed by an $80M Series B, the largest fintech investment ever in Turkey, we are scaling faster than ever.
</div><div>As a Customer Intelligence Manager, you&rsquo;ll optimize end-to-end user journeys, ensuring consistent and high-quality experiences across all touchpoints. You&rsquo;ll turn user feedback into actionable insights, drive improvement initiatives, and work closely with cross-functional teams to align products and services with user expectations.</div>
<h3 class="jobSectionHeader">What You'll Do</h3><ul><li>
Lead initiatives to optimize end-to-end user journeys, ensuring consistent, high-quality experiences across all touchpoints.</li><li>
Analyze user feedback and behavioral data to identify pain points, develop actionable insights, and implement improvements.</li><li>
Collaborate with cross-functional teams to align product and service delivery with user expectations.</li><li>
Develop and monitor KPIs to measure the impact of experience enhancements and track progress.</li><li>
Manage customer support escalations, ensuring timely and effective resolution while identifying trends to prevent future issues.</li></ul><h3 class="jobSectionHeader">
What You'll Bring</h3><ul><li>
Proven experience in customer experience, operations, or a similar role, preferably in fintech or a fast-paced, growth-oriented environment.</li><li>
Strong analytical skills with the ability to translate data into actionable strategies.</li><li>
Exceptional communication and collaboration skills to work across diverse teams.</li><li>
Ability to manage multiple projects, prioritize tasks effectively, and deliver results under tight deadlines.</li><li>
An user-focused mindset with creative problem-solving skills.</li></ul>

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

Customer Intelligence Manager

Thawani Pay

<div>
 
 
 Role Purpose
 
 
 
 Own the end-to-end digital experience across Thawani Pay&rsquo;s consumer and merchant products. This includes the Thawani Pay app, Mojab card and Mojab Go, international transfers, Sama offers, Athar, microfinancing, as well as Tajer App, Merchant Portal, Payment Gateway, and Payment Link experiences. The role ensures high-quality, intuitive, and conversion-focused UX that supports growth and customer satisfaction.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Experience Ownership &amp; Design Strategy
 
 
 
 &middot; Own UX/UI for all key user journeys: registration, KYC, wallet/card setup, bill payments, transfers, remittances, insurance, Sama, Athar, Tawani Store purchases, Mojab Go groups, etc.
 
 
 &middot; Own UX/UI for all merchant journeys: onboarding, branch management, payment requests (QR, Payment Link), reconciliation, reporting via Tajer App and Merchant Portal.
 
 
 &middot; Define and maintain Thawani&rsquo;s design system (components, patterns, typography, colours, iconography) to ensure consistency across platforms.
 
 
 
 Data-Informed UX Optimisation
 
 
 
 &middot; Prioritise UX improvements based on:
 
 
 o Product analytics (Mixpanel / similar)
 
 
 o Session analysis (Hotjar / Clarity)
 
 
 o Customer care feedback and NPS/CSAT signals.
 
 
 &middot; Work with Product Analytics &amp; UX Insights Manager to convert behavioural insights into prioritised UX changes and experiments.
 
 
 
 Research &amp; Testing
 
 
 
 &middot; Establish a continuous UX research process: usability tests, user interviews, surveys, prototype testing, and competitor benchmarking (regional and global FinTechs).
 
 
 &middot; Translate research into clear problem statements, user journeys, wireframes, and high-fidelity designs.
 
 
 Delivery &amp; Stakeholder Collaboration
 
 
 &middot; Collaborate closely with Product Managers, Engineers, CRM, and Marketing to ensure designs are feasible, timely, and aligned with business outcomes.
 
 
 &middot; Provide detailed design specs and assets, support development teams through implementation, and participate in UAT focused on UX.
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 &middot; 8&ndash;12+ years in UX/UI design, including several years in a leadership capacity.
 
 
 &middot; Experience in FinTech, payments, digital banking, or similarly complex app ecosystems is highly preferred.
 
 
 &middot; Strong portfolio that demonstrates mobile and web design in high-usage products, with evidence of improved conversion, retention, or NPS.
 
 
 &middot; Proficiency with Figma / Sketch / Adobe XD and familiarity with analytics and session recording tools.
 
 
 &middot; Strong communication skills; comfortable presenting to C-level and influencing roadmap decisions.
 
</div>

UI & UX Manager

Salt

<div>
 
 ***HIRING***
 
 
 ***ARABIC SPEAKERS ONLY***
 
 
 ***YOU MUST BE BASED IN THE UAE***
 
 
 
 
 
 
 Role &ndash; UX/UI Designer - UX Focused
 
 
 
 
 Salary &ndash; AED 25,000 -- AED 30,000 MAX Per Month
 
 
 
 
 Contract length &ndash; 6 Months (with the view to extend)
 
 
 
 
 Location &ndash; Dubai
 
 
 
 
 
 
 
 
 Job Purpose:
 
 
 
 You will be responsible for reimagining and improving the user experience of an existing digital platform. You will work closely with cross-functional teams&mdash;including product managers, developers, business analysts, and stakeholders&mdash;to understand current pain points, user behaviours, and business objectives, and translate them into intuitive, user-centric, and visually engaging digital experiences.
 
 
 
 
 
 Secondly, alongside UX, you will have the UI responsibilities, where you will be the designer that plays key role in transforming the visual experience of a digital platform. Collaborating with UX designers, developers, and stakeholders, you will be responsible for creating visually engaging, intuitive, and consistent interfaces that align with the brand identity and enhance user satisfaction.
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Conduct user research, stakeholder interviews, and usability audits to understand existing platform challenges and improvement opportunities.
 </li>
 <li>
 Create wireframes, low- and high-fidelity prototypes, and interaction designs that align with business requirements and user needs.
 </li>
 <li>
 Lead usability testing sessions to validate design decisions and iteratively refine solutions.
 </li>
 <li>
 Collaborate closely with UI designers, developers, and product teams to ensure seamless design-to-development handover.
 </li>
 <li>
 Advocate for UX principles and accessibility standards throughout the redesign process.
 </li>
 <li>
 Contribute to and help evolve the platform&rsquo;s design system for consistency and scalability.
 </li>
 <li>
 Design visually compelling user interfaces for web and mobile platforms based on updated wireframes and UX guidelines.
 </li>
 <li>
 Develop high-fidelity mock-ups, responsive layouts, and interactive prototypes that reflect best practices in modern interface design.
 </li>
 <li>
 Ensure consistent visual language across all screens and components by contributing to and maintaining a scalable design system in Figma or other tool like Zero height.
 </li>
 <li>
 Translate user insights, branding guidelines, and functional requirements into polished UI designs.
 </li>
 <li>
 Collaborate with UX designers, developers, and product managers to ensure seamless implementation and pixel-perfect execution.
 </li>
 <li>
 Support usability testing by preparing visual prototypes and refining designs based on feedback.
 </li>
 <li>
 Stay up to date with the latest UI trends, design tools, and technologies to bring innovation to the project.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements (UX / Product)
 
 
 
 
 
 
 <ul>
 <li>
 6 to 8 years of UX design experience, including work on complex digital platforms or enterprise products.
 </li>
 <li>
 Strong proficiency with design and prototyping tools (e.g., Figma)
 </li>
 <li>
 Solid understanding of user-centred design, information architecture, and usability principles.
 </li>
 <li>
 Excellent communication and collaboration skills; able to present design concepts clearly to stakeholders.
 </li>
 <li>
 Experience working in agile or iterative development environments.
 </li>
 <li>
 Experience working for large complex government organizations
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements (UI)
 
 
 
 
 
 <ul>
 <li>
 6 to 8 years of professional experience in UI design, preferably for digital platforms or enterprise applications.
 </li>
 <li>
 Strong portfolio showcasing modern, user-centred interface designs across various device types.
 </li>
 <li>
 Proficiency in design tools such as Figma.
 </li>
 <li>
 Solid understanding of layout, typography, colour theory, and responsive design principles.
 </li>
 <li>
 Attention to detail, creativity, and ability to work in a fast-paced, collaborative environment.
 </li>
 <li>
 Experience working for large complex government organizations
 </li>
 <li>
 Real estate services experience a plus
 </li>
 </ul>
 
 
 
 
 Regards,
 
 
 Ollie
 
</div>

User Experience Designer

BRAINS VALLEY

Job descriptionJob Title: UI/UX DesignerJob Purpose:To design effective, accessible, and aesthetically pleasing user interfaces while ensuring a seamless and intuitive user experience. The role blends creativity and analytical thinking to improve user satisfaction and align digital products with business objectives.Please attach your portfolio to showcase your work in User Experience and User Interface.- Key Responsibilities:● UI Design Responsibilities:○ Design visually appealing and intuitive user interfaces for web and mobile applications, ensuring consistency with brand identity and visual language.○ Create and iterate on high-fidelity mockups, wireframes, and interactive prototypes using tools such as Figma, Adobe XD, and Sketch.○ Develop and maintain design systems and component libraries to ensure scalability, consistency, and efficient collaboration with development teams.○ Apply principles of color theory, typography, grid systems, spacing, and iconography to craft clean and user-friendly layouts.○ Ensure responsive and adaptive design across various devices and screen sizes, optimizing for mobile, tablet, and desktop interfaces.○ Collaborate closely with frontend developers to ensure pixel-perfect implementation of design elements and maintain UI quality throughout the development lifecycle.● UX Design Responsibilities:○ Conduct user research and persona development to understand target users' behaviors, goals, frustrations, and motivations.○ Perform usability testing (remote and in-person).○ Preparing test scenarios based on real user journeys.○ Facilitating sessions, capturing behavior, and providing feedback.○ Analyzing results and synthesizing actionable insights to improve design decisions.○ Improve user experience through information architecture, user flows, journey mapping, and task optimization.○ Utilize tools such as heatmaps, analytics dashboards, A/B testing, and user feedback to identify UX issues and propose enhancements.○ Ensure designs meet accessibility standards (WCAG) and comply with government digital guidelines where applicable.○ Communicate UX strategies and findings to stakeholders through presentations, reports, and design walkthroughs.- Required Skills &amp; Qualifications:● Bachelor's degree in Graphic Design, Interaction Design, Human-Computer Interaction, or a related field.● 3+ years of experience in UI/UX design, preferably in digital product development environments.● Proficiency in Figma, Adobe XD, Sketch, and other modern UI/UX tools.● Strong understanding of user-centered design (UCD) principles, usability heuristics, and interaction patterns.● Experience conducting user testing, surveys, interviews, and translating insights into improved designs.● Familiarity with Agile/Scrum environments and collaboration tools (e.g., Jira, Confluence, Zeplin).● Excellent communication skills, attention to detail, and ability to justify design decisions with research and reasoning.- Preferred Qualifications:● Experience working with government digital platforms or enterprise systems.● Certification in UX Design or Human-Centered Design.● Familiarity with Arabic interface design and cultural localization is a plus.- Work Environment:● on-site.● Cross-functional collaboration with product managers, developers, QA testers, and business analysts.● Fast-paced environment with frequent iteration, testing, and feedback loops.Job Type: Full-timeApplication Question(s):<ul><li>We must fill this position urgently. Can you start immediately?</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

McDonald's

<div>
 
 
 About McDonald&rsquo;s:
 
 
 
 One of the world&rsquo;s largest employers with locations in more than 100 countries, McDonald&rsquo;s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
 
 
 
 
 
 
 Service Experience Manager (G4)
 
 
 
 
 Company Description:
 
 
 
 McDonald&rsquo;s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald&rsquo;s remains one of the world&rsquo;s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world
 
 .
 
 
 
 At McDonald&rsquo;s, we see every day as a chance to create a positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet.
 
 
 We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.
 
 
 
 
 
 
 Job Description:
 
 
 
 At McDonald's, we believe that our success begins and ends with our people. We are committed to fostering an inclusive culture where every employee can thrive and contribute their best.
 
 
 The Service Experience Manager within the Enterprise Service Management (ESM) team will play a key role in shaping the future of service delivery across the enterprise. In this role, they will help design how employees, franchisees, and suppliers interact with digital service channels &ndash; ensuring every experience is intuitive, consistent and seamless. They will work together with the Service Experience Lead and functional teams to bring user-centered design to life &ndash; translating insights into actionable designs, driving alignment across journeys and touchpoints, and ensuring service experiences not only meet business needs but exceed user expectations. They will support the activation and governance of service experience practices, including journey mapping, persona development, and multi-channel experience design, helping to embed experience excellence at the heart of every service interaction.
 
 
 
 
 
 
 In this role, you will:
 
 
 <ul>
 <li>
 Execute the service experience design framework across digital employee touchpoints (e.g., ServiceNow), applying defined methods and standards to support seamless and user-centered interactions
 </li>
 <li>
 Socialize service experience standards with cross-functional teams and ensure consistent application across all service initiatives
 </li>
 <li>
 Conduct user journey mapping, persona research, and touchpoint analysis to enhance understanding of user needs and drive experience improvements across service channels
 </li>
 <li>
 Support the roll-out and maintenance of a unified service channel strategy, including chat, voice, self-service, and case/incident management; monitor alignment with the enterprise tiered support model to ensure a cohesive user experience
 </li>
 <li>
 Analyze routing and shift-left performance, including request volumes, categorization accuracy, self-service performance, deflection trends; support the deployment and use of AI tools (e.g., NowAssist) to improve resolution speed
 </li>
 <li>
 Monitor and report on service experience KPIs (e.g., CSAT, NPS, XLA, CES) and support measurement consistency across service organizations
 </li>
 <li>
 Analyze service adoption, consumption trends, and user behavior across channels (portal, mobile, chatbot, live agent, phone, helpdesk); translate data into actionable insights for experience improvements and operational efficiencies
 </li>
 <li>
 Perform quality control reviews across service touchpoints to identify design inconsistencies or deviations, and assist in implementing corrective actions that preserve experience integrity
 </li>
 <li>
 Manage intake of enhancement requests to the experience platform and partner with Product Owner and Tech EPP ESM (Platform Owner) to help shape solution requirements, define functional use cases, and translate business needs into scalable platform capabilities
 </li>
 <li>
 Assist in the development of communications, training, and enablement materials related to service experience initiatives to drive awareness, stakeholder readiness, and successful adoption of design changes
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree required
 </li>
 <li>
 7-11 years of experience supporting or driving strategy and planning within large, complex organizations, with demonstrated impact on service delivery, operational efficiency, or experience transformation
 </li>
 <li>
 Experience with enterprise service platforms such as ServiceNow or equivalent
 </li>
 <li>
 Experience in persona-based design, service journey mapping, and process simplification
 </li>
 <li>
 Comfortable navigating ambiguity and fast-evolving environments, with a proactive mindset and the ability to bring structure and clarity to complex challenges
 </li>
 <li>
 Strong, professional interpersonal and communications skills, both verbal and written
 </li>
 <li>
 Highly organized and detail-oriented, with the ability to manage competing priorities and maintain high-quality output in a fast-paced and ambiguous environment
 </li>
 </ul>
 
 
 
 
 
 Additional information:
 
 
 
 McDonald&rsquo;s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. McDonald&rsquo;s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national
 
 origin, age, disability status, medical
 
 condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Nothing in this job posting or description should be construed as an offer or guarantee of employment.
 
</div>

Service Experience Manager [T500-19912]

PeopleTec

<div>Opportunity:
<div>
PeopleTec is currently seeking a User Experience Engineer / Designer to support our Huntsville, AL location.</div><div></div><div> 
We are seeking a user experience engineer/designer interested in joining an award-winning company and working with cutting-edge missile defense modeling and simulation technologies. The selected candidate will be a member of a dynamic Huntsville-based team working on state-of-the-art system-of-systems frameworks to improve the user experience and interfaces. This is a full-time, on-site position.</div><div></div><div> 
Duties Include:</div><ul><li>
Driving enhancements to products to improve user experience of tools and interfaces</li><li>
Managing projects and integrations across SW development, Systems Engineering, and User Engagement, and stakeholder teams</li><li>
Modernization of products, tools, and utilities</li><li>
Working with agile scrum teams to verify acceptance criteria related to interface modernization and usability</li><li>
Identifying and maintaining user personas to represent key segments of our vast user base to identify UI/UX improvements and understand likely impact to changes in user interfaces</li><li>
Processing user feedback to form wireframes to produce mockups to be used by developers</li><li>
Working with the Systems Engineering team to help define development requirements</li><li>
Analyzing competitor applications to identify potential UI/UX improvements</li><li>
Working alongside stakeholders to select UI/UX features to be worked, gather feedback on potential design updates, and maintain an agile backlog of potential UI/UX enhancements and modernizations</li><li>
Proactively identifying areas where UI/UX support is needed and inserting themselves into relevant meetings, discussions, and projects to provide expertise and guidance</li><li>
Driving UI/UX decisions and ensuring user-centered design principles are integrated into all aspects of the program</li></ul>
Qualifications:
<div>
Required Skills/Experience:</div><ul><li>
3+ years experience in design tools such as Sketch, Figma, Balsamiq, Adobe XD, or InVision</li><li>
Understanding of user-centered design principles and human-computer interaction</li><li>
Experience in front-end development (HTML, CSS, JavaScript)</li><li>
Must be a U.S. Citizen</li><li>
An active DoD Secret clearance is required to perform this work. Candidates are required to have an active Secret clearance upon hire, and the ability to maintain this level of clearance during their employment.</li></ul><div>
Education Requirements:</div><ul><li><div>
Bachelor&rsquo;s degree from accredited college in related discipline with 5 years professional experience; or Master&rsquo;s degree with 3 years professional experience; or PhD with no experience</div></li></ul>
Overview:
<div>
People First. Technology Always.</div><div></div><div> 
PeopleTec, Inc. is an employee-owned small business founded in Huntsville, AL that provides exceptional customer support by employing and retaining a highly skilled workforce.</div><div></div><div> 
Culture: The name &quot;PeopleTec&quot; was deliberately chosen to remind us of our core value system - our people. Our company's foundation was built on placing our employees and customers first. With an award-winning atmosphere, we have matured into a company that boasts the best and brightest across multiple technical fields.</div><div></div><div> 
Career: At PeopleTec, we value your long-term goals. Whether it's through our continuing-education opportunities, our robust training programs, or our &quot;People First&quot; benefits package, PeopleTec truly believes that our best investments are our people.</div><div></div><div> 
Come Experience It.
</div><div>#cjpost #dpost</div><div></div><div> 
EEO Statement</div><div></div><div> 
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, applicationhelp@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.</div><div></div><div> 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.</div></div>

User Experience Engineer / Designer

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