user experience manager

The Home Depot

<div><p><b>Position Purpose:
</b></p><p>Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience. The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete. The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies. This position requires strict adherence to all timekeeping and break policies. The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers.<br>
<br>
<b>Key Responsibilities:</b></p><ul><li>
30% - Customer Service / Experience - Service Leadership: Service Leadership: Champion the GET culture by working alongside the team to model service standards and provide real-time coaching on customer interactions. Pro Experience: Actively manage the Pro area to minimize wait times, ensuring carts, signage, and equipment are always available for Pro customers. Inventory Execution: Walk the Top 10 Pro Classes daily to ensure on-shelf availability and job-lot quantities, partnering with ASMs to address gaps. Order Quality: Validate all Will Calls &amp; Deliveries at the start of every shift to ensure accuracy, quality, and on-time completion. Resolution: Promptly resolve customer concerns to ensure satisfaction, escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers.</li><li>
30% - People - Talent Acquisition: Assist with recruitment and interviews to provide input to the Store Manager/ASM. Training Compliance: Ensure Pro Team Knowledge Depot (KD) training is current and drive engagement with hdPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Staffing &amp; Coverage: Monitor Pro Department staffing to address immediate coverage and and manage attendance variances. Accountability: Enforce THD policies and hold associates accountable for operational standards and behavioral expectations</li><li>
15% -Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines. Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.</li><li>
25%- Shared Manager on Duty &ndash; Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.</li></ul><p></p><p><b>
Direct Manager/Direct Reports:</b></p><ul><li>
This Position typically Reports to Specialty ASM or Pro ASM</li><li>
This position has 4 Direct Reports</li></ul><p></p><p><b>
Travel Requirements:</b></p><ul><li>
No travel required</li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul><p></p><p><b>
Working Conditions:
</b></p><ul><li>Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors</li></ul><p></p><p><b>
Minimum Qualifications:</b></p><ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.</li><li>
1 year of relevant work experience, including management of people and retail operations.</li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li>
At least 1 year prior merchandising and/or operational experience.</li><li>
At least 1 year leadership experience, preferably big box retail.</li><li>
Knowledge of the home improvement industry.</li></ul><p></p><p><b>
Minimum Education:
</b></p><ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul><p></p><p><b>
Preferred Education:
</b></p><ul><li>No additional education</li></ul><p></p><p><b>
Minimum Years of Work Experience:</b></p><ul><li>
2 + years of previous related work experience</li></ul><p></p><p><b>
Preferred Years of Work Experience:
</b></p><ul><li>No additional years of experience</li></ul><p></p><p><b>
Minimum Leadership Experience:
</b></p><ul><li>1+ year of previous leadership Experience</li></ul><p></p><p><b>
Preferred Leadership Experience:
</b></p><ul><li>1+ year of previous leadership Experience</li></ul><p></p><p><b>
Certifications:</b></p><ul><li>
None</li></ul><p></p><p><b>
Competencies:
</b></p><ul><li>Decision Quality
</li><li>Self-Development</li><li>
Situational Adaptability</li><li>
Customer Focus</li><li>
Manages Conflict</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div><p></p>

Pro Experience Manager

SoFi

<div><div><p><b>Employee Applicant Privacy Notice</b></p>
<p><b>
Who we are:</b></p>
<div>
<p>Shape a brighter financial future with us.</p>
<p>
Together with our members, we're changing the way people think about and interact with personal finance.</p>
<p>
We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. <b>Join us to invest in yourself, your career, and the financial world.</b></p></div></div><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Role Summary</b></h2>
<p>
The Associate Manager, Workplace Experience is responsible for leading and developing a regional high-performing workplace West team while ensuring operational excellence, compliance, and consistency across offices. This is a fully in-office role (five days per week).</p>
<p>
This role serves as both a strategic partner and hands-on leader &mdash; overseeing budgets, safety and compliance standards, team performance, and cross-functional alignment. The Associate Manager is accountable for elevating the employee experience at scale across regional offices while developing talent and driving operational rigor.</p>
<h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2>
<h3 class="jobSectionHeader"><b>Team Leadership &amp; Talent Management</b></h3>
<ul><li>Conduct weekly 1:1s with direct reports to provide coaching, accountability, and support.</li>
<li>Provide day-to-day oversight of team performance, including problem-solving support.</li>
<li>Drive team development through structured growth planning and upskilling initiatives.</li>
<li>Own performance management processes including reviews, recognition, feedback cycles, and bonus planning.</li>
<li>Lead hiring processes for the team, including interviewing, selection, and in-person onboarding (with travel as needed).</li>
<li>Step in to provide onsite coverage when team members are out of the office, ensuring business continuity.</li>
</ul><h3 class="jobSectionHeader"><b>Budget &amp; Financial Oversight</b></h3>
<ul><li>Conduct monthly budget audits (actuals vs. forecast) to ensure financial discipline.</li>
<li>Serve as primary owner of quarterly budget re-forecasting in partnership with leadership.</li>
<li>Approve payroll weekly and expense reports monthly.</li>
<li>Ensure responsible spending practices and financial transparency across offices.</li>
</ul><h3 class="jobSectionHeader"><b>Safety, Compliance &amp; Risk Management</b></h3>
<ul><li>Serve as Crisis Management point of contact for the People team.</li>
<li>Ensure compliance with Emergency Action Plans (EAP) across all offices, including annual updates and site-level accountability.</li>
<li>Act as the primary point of contact for licensing requirements and regulatory compliance.</li>
<li>Ensure office playbooks are reviewed and formally audited annually and updated during major changes (expansions, relocations, etc.).</li>
</ul><h3 class="jobSectionHeader"><b>Operational Excellence &amp; Cross-Functional Partnership</b></h3>
<ul><li>Act as liaison between Workplace Leads and key partners including Physical Security, EAs, Employee Experience, Finance, and Facilities.</li>
<li>Collaborate cross-functionally on changes to policies, processes, and operational standards, ensuring clear communication and execution across sites.</li>
<li>Maintain deep knowledge of each office's operations, challenges, and culture.</li>
<li>Identify and implement process improvements that increase efficiency and consistency across locations.</li>
</ul><h2 class="jobSectionHeader"><b>Leadership Expectations</b></h2>
<ul><li>Leads through influence, clarity, and operational discipline.</li>
<li>Thinks regionally and strategically &mdash; not just site-by-site.</li>
<li>Develops others while maintaining high performance standards.</li>
<li>Balances employee experience excellence with fiscal responsibility.</li>
<li>Communicates proactively and ensures alignment between leadership and frontline teams.</li>
<li>Demonstrates maturity, sound judgment, and strong decision-making in high-pressure situations.</li>
</ul><h2 class="jobSectionHeader"><b>Qualifications</b></h2>
<ul><li>5+ years of experience in workplace operations, office management, hospitality, or related field.</li>
<li>2+ years of direct people management experience.</li>
<li>Experience managing budgets and financial reporting.</li>
<li>Strong knowledge of operational and safety best practices.</li>
<li>Proven ability to coach and develop team members.</li>
<li>Excellent communication, organizational, and cross-functional partnership skills.</li>
<li>Ability to travel as needed to support multi-site operations.</li>
</ul><h2 class="jobSectionHeader"><b>What Success Looks Like</b></h2>
<ul><li>Offices operate consistently and compliantly across locations.</li>
<li>Budgets are managed accurately with minimal surprises.</li>
<li>The team demonstrates growth, engagement, and high performance.</li>
<li>Cross-functional partners view Workplace Experience as proactive and reliable.</li>
<li>Risks are identified early and managed effectively.</li>
</ul>
<p>Employees experience a well-run, safe, and welcoming workplace environment.</p><div><div><b>
Compensation and Benefits</b></div>
<div>The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.</div>
<div></div>
<div>To view all of our comprehensive and competitive benefits, visit our <b>Benefits at SoFi</b><b> </b>page!</div>
<h5 class="jobSectionHeader">SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.</h5>
<h5 class="jobSectionHeader">The Company hires the best qualified candidate for the job, without regard to protected characteristics.</h5>
<h5 class="jobSectionHeader">Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</h5>
<h5 class="jobSectionHeader">New York applicants: Notice of Employee Rights</h5>
<h5 class="jobSectionHeader">SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email <b>accommodations@sofi.com.</b></h5>
<h5 class="jobSectionHeader">Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.</h5>
<div><b>Internal Employees</b></div>
<div>If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.</div></div></div>

Associate Manager, Workplace Experience - West

JetBlue

<div><div><b>Position Summary</b></div><div>
The Administrator, People Experience reports to the Senior Head of People and supports administrative and office functions within Paisly. In addition to optimizing the operational efficiency of our Executive Leadership Team (ELT) through calendar management, logistical coordination and high-level administrative oversight, this role also supports foundational Human Resources (HR) functions with the opportunity to take on increased HR responsibilities over time. This position is designed for a candidate seeking to grow within the HR field through organic development, providing exposure to core HR processes while contributing to broader people-related initiatives and business operations. Beyond executive and HR support, this role is the primary architect of the &quot;Paisly Experience,&quot; responsible for planning and executing a year-round calendar of engagement activities that foster a sense of community and fun for all crewmembers.</div><div></div><div><br>
The preferred candidate is self-motivated, highly organized and detail-oriented, with a strong desire to support others and meet evolving demands. They are comfortable working under pressure, managing time constraints and adapting to changing priorities. Strong communication skills, discretion and the ability to build relationships across all levels of the organization are essential for success in this role. If you have the talent and passion to help us elevate our mission of Connecting People &amp; Creating Memories, you will find a home here creating an unforgettable environment for our team.</div><div></div><div><b><br>
Essential Responsibilities</b></div><ul><li>
Maintain complex calendars and daily schedules of ELT while handling sensitive internal/external communications, meeting logistics and confidential administrative requirements to ensure operational efficacy.</li><li>
Own the end-to-end design and execution of Paisly&rsquo;s year-round crewmember engagement calendar, culture events and recognition initiatives to drive morale, connectivity and organizational support.</li><li>
Oversee the physical environment and general presentation of the Fort Lauderdale Inspiration Center (FLIC); manage space utilization, procurement of office supplies and event set-ups.</li><li>
Administer the People team budget by tracking expenditures and reconciling invoices.</li><li>
Manage executive travel arrangements and process expense reports for leadership and various senior leaders.</li><li>
HR responsibilities may include candidate scheduling and communication, pre-screening applicants and processing candidates within the Applicant Tracking System (ATS).</li><li>
Facilitate the crewmember lifecycle by supporting Paisly-specific onboarding and assisting with the administration of broader HR initiatives.</li><li>
Participate in cross-functional projects and execute other complex administrative duties as assigned to support the evolution of the Paisly brand.</li><li>
Other complex projects and duties as assigned.</li></ul><div></div><div><b><br>
Minimum Experience and Qualifications</b></div><ul><li>
High School Diploma or General Education Development (GED) Diploma.</li><li>
Two (2) years&rsquo; experience in an administrative role supporting executive leadership or facilitating people focused programs.</li><li>
One (1) year of experience in a HR role.</li><li>
Demonstrated experience in event planning or employee engagement programs.</li><li>
Proficient in Microsoft Office products including Outlook, Word, Excel, SharePoint, and PowerPoint, as well as Google Workspace tools such as Gmail, Docs, Sheets, Slides, and Drive.</li><li>
Experience working under executive leader and using correct interpersonal skills to keep them on track, managing multiple priorities.</li><li>
Experience organizing/coordinating projects while providing exceptional customer service.
</li><li>Ability to handle confidential information with professionalism and diplomacy.
</li><li>Must be comfortable in a demanding, fast paced environment.</li><li>
Attention to detail.</li><li>
Available for occasional overnight travel (up to 10%)</li><li>
Currently in possession of valid travel documents with the ability to travel in and out of the United States.</li><li>
Able to work flexible hours and be available for an emergency response on short notice.</li><li>
Must pass a ten (10) year background check.</li><li>
Must be legally eligible to work in the country in which the position is located.</li><li>
Authorization to work in the US is required. This position is not eligible for visa sponsorship.</li></ul><div></div><div><b><br>
Preferred Experience and Qualifications</b></div><ul><li>
Two (2) years&rsquo; prior exposure to HR operations with a basic understanding of HR practices and/or crewmember lifecycle support.</li><li>
Three (3) years&rsquo; experience in an administrative position.</li><li>
Proven ability to learn new systems quickly.</li><li>
Experience working with multiple schedules and coordinating meetings in Outlook.</li><li>
Demonstrates time and organizational management skills when dealing with constant time sensitive requests.</li></ul><div></div><div><b><br>
Crewmember Expectations</b></div><ul><li>
Regular attendance and punctuality.</li><li>
Potential need to work flexible hours and be available to respond on short-notice.</li><li>
Able to maintain a professional appearance.</li><li>
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.</li><li>
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.</li></ul><div></div><div><b><br>
Equipment</b></div><ul><li>
Computer and other office equipment.</li></ul><div></div><div><b><br>
Work Environment</b></div><ul><li>
Traditional office environment.</li><li>
This role is designated as in-office and is not eligible for remote or hybrid work arrangements.</li></ul><div></div><div><b><br>
Physical Effort</b></div><ul><li>
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)</li></ul></div>

Administrator, People Experience (Paisly)

<div><p><b>Position Purpose:</b></p><p>
The Product Manager (PM) position is responsible for delivering business value to drive sales, improve efficiency, and improve customer satisfaction through the production of quality products. Within their designated enterprise product line, PMs focus on delivering incremental value by driving product changes and working closely with a team of developers, designers, and business partners. They support in-depth business reviews, communicate and present across all levels of the organization, and support cross-functional product teams.</p><p><b><br>
Key Responsibilities:</b></p><ul><li>
40% Strategy &amp; Planning:</li><li>
Gains a thorough understanding of customer and associate needs, both existing and potential, and uses that knowledge to help deliver enterprise products that provide Home Depot customers and associates with an unparalleled shopping experience</li><li>
Translates business goals and end user needs into product strategy; communicates direction and product priorities to the development team, other matrixed teams, and third-party partners</li><li>
Identifies goals, metrics, and analytics to determine product value; continually making recommendations and refinements to the product backlog based on learnings</li><li>
Conduct end user research to help identify user stories and help determine Minimum Viable Product (MVP)</li><li>
Partners with Finance to understand financial needs and assists in the creation of business plans for new opportunities</li><li>
Monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class</li><li>
Evaluates research and market analysis on industry innovations and technology platforms to recommend the best possible solution</li><li>
30% Delivery &amp; Execution:</li><li>
Ensure product is aligned with company, stakeholder and end-user priorities to drive sales, improve efficiency, and improve customer satisfaction</li><li>
Documents, reviews and ensures that all quality and change control standards are met</li><li>
Formulates, tests and refines assumptions and hypotheses through user research and testing</li><li>
Creates, prioritizes and accepts user stories; incorporate them into release planning</li><li>
Makes product decisions that drive value on a daily basis</li><li>
Identifies pros, cons, issues, obstacles, dependencies and value associated with features and enhancements</li><li>
Participates in standups, iteration planning sessions, product demos and retrospectives</li><li>
Condenses complex technical concepts into non-technical language for stakeholders</li><li>
30% People:</li><li>
Fosters collaboration with team members (Engineering, User Experience Designers, etc.) to drive value and collectively identify and resolve impediments</li><li>
Acts as a proponent of modern software development practices</li><li>
Advocates for the end user and stakeholder by empathizing with and understanding user needs and becoming the domain expert</li><li>
Regularly works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps</li><li>
Manages cross functional team and stakeholder expectations to execute on product strategy; provides education to requestors to determine prioritization based on tangible benefits and/or user experience</li><li>
Exhibit active listening, facilitate sessions, and clearly communicate at all levels (Executive Leadership Team, store associates, etc.) and in all formats the product's long term strategy which is used to prioritize short-term action</li></ul><p><b><br>
Direct Manager/Direct Reports:</b></p><ul><li>
Typically reports to the Product Management Manager or Sr. Manager.</li></ul><p><b><br>
Travel Requirements:</b></p><ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul><p><b><br>
Physical Requirements:</b></p><ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul><p><b><br>
Working Conditions:</b></p><ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul><p><b><br>
Minimum Qualifications:</b></p><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul><p><b><br>
Preferred Qualifications:</b></p><ul><li>
1-3 years of relevant work experience</li><li>
Experience working as a Product Manager in a modern software development based enterprise environment</li><li>
Demonstrated experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test driven development, and continuous deployment</li><li>
Experience working in a fast paced, fluid environment where priorities shift on a regular basis</li><li>
Experience communicating with and influencing functional and technical team members at all levels in the organization</li><li>
Experience working as part of a collaborative, cross-functional, modern software design and development team</li><li>
Experience creating, prioritizing and accepting user stories</li><li>
Experience conducting user research and testing to understand needs</li><li>
Experience identifying goals, metrics and analytics to measure product value</li><li>
Experience conducting competitive research and analysis</li></ul><p><b><br>
Minimum Education:</b></p><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul><p><b><br>
Preferred Education:</b></p><ul><li>
No additional education</li></ul><p><b><br>
Minimum Years of Work Experience:</b></p><ul><li>
1</li></ul><p><b><br>
Preferred Years of Work Experience:</b></p><ul><li>
No additional years of experience</li></ul><p><b><br>
Minimum Leadership Experience:</b></p><ul><li>
None</li></ul><p><b><br>
Preferred Leadership Experience:</b></p><ul><li>
None</li></ul><p><b><br>
Certifications:</b></p><ul><li>
None</li></ul><p><b><br>
Competencies:</b></p><ul><li>
Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals</li><li>
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives</li><li>
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</li><li>
Cultivates Innovation: Creating new and better ways for the organization to be successful</li><li>
Customer Focus: Building strong customer relationships and delivering customer-centric solutions</li><li>
Drives Results: Consistently achieves results, even under tough circumstances</li><li>
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people</li><li>
Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear</li><li>
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder</li><li>
Organizational Savvy: Maneuvering comfortably through complex policy, process and people-related organizational dynamics</li><li>
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations</li><li>
Empathy: Understands the needs of multiple stakeholders and is responsive in meeting their needs with the most optimal resolution</li><li>
Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals</li></ul></div><p></p>

PRODUCT MANAGER

Product Manager - Merchandising

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Pro Experience Manager

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PRODUCT MANAGER

Product Manager - Merchandising