user support analyst

First American

<div><h2 class="jobSectionHeader"><b>Who We Are</b></h2><p></p>
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<p></p><h2 class="jobSectionHeader"><b>
What We Do</b></h2><p></p><p>
Come join our team as a Production Support Analyst Associate - Remote based! The Production Support Analyst Associate works in a production environment that specifically deals with escrow related transactions. This position functions as a key contact supporting internal and external clients and is responsible for providing exceptional customer and software support.</p><p></p><p><b>
What You'll Do</b></p><ul><li><p>
Ensures exceptional customer service for our customers</p></li><li><p>
Maintains email inbox and online chat support by reading, opening/documenting information into tickets and either resolving or escalating to proper person or department.</p></li><li><p>
Multiple platforms used for communication &ndash; Outlook, Microsoft Teams, Zendesk</p></li><li><p>
Provides first level accurate and creative solutions to customer issues up to moderate nature to ensure customer productivity and escalates as necessary.</p></li><li><p>
Responds to customer requests within the required SLA; provides follow up when needed</p></li><li><p>
Maintains a current knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.</p></li><li><p>
May perform additional duties relating to specific First American applications as assigned.</p></li><li><p>
May train / provide guidance to less experienced team members.</p></li></ul><p></p><p><b><br>
What You'll Bring</b></p><ul><li><p>
Comprehensive knowledge of escrow transactions and client operating systems.</p></li><li><p>
Familiarity with MS Office products (Word, Excel, Outlook, Visio, Teams)</p></li><li><p>
Familiarity with supported production support software, environments, and methodology</p></li><li><p>
Zendesk experience is preferred</p></li><li><p>
Excellent communication, problem solving skills and telephone etiquette.</p></li><li><p>
Written, verbal and interpersonal skills in order to communicate with a wide range of internal and external customers in a professional manner.</p></li><li><p>
Ability to organize multiple tasks simultaneously and streamline workflow management.</p></li><li><p>
Detail oriented, error intolerant environment</p></li><li><p>
High School diploma or equivalent</p></li><li><p>
AA/AS degree preferred.</p></li><li><p>
2+ years of escrow related work</p></li><li><p>
2+ years customer service-related work</p></li></ul><p></p><div><b>
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **</b></div><div>
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
</div><div>First American intends to conduct a review of an applicant&rsquo;s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
</div><p></p><h2 class="jobSectionHeader"><b>What We Offer</b></h2><p></p>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.<p></p>
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Associate Production Support Analyst (Remote, 9:30am- 6:30 pm PST)

Shell Energy Retail

<div>Texas, United States of America<br>
<p><br>
<b>Job Family Group:
</b></p>Downstream Supply Chain<br>
<p><br>
<b>Worker Type:
</b></p>Regular<br>
<p><br>
<b>Posting Start Date:
</b></p>March 11, 2026<br>
<p><br>
<b>Business Unit:
</b></p>Trading and Supply<br>
<p><br>
<b>Experience Level:
</b></p>Experienced Professionals<br>
<p><br>
<b>Job Description:
</b></p><p><b>What is the role?
</b></p><p>The Crude Operations Support Analyst is responsible for accurately recording, tracking, and settling crude oil transactions from purchase to final destination. The team ensures each movement is promptly and correctly captured in our systems. Collectively, the team reconciles and settles all crude activities assigned to the analyst desk. The Crude Operations Support Analyst is expected to &lsquo;own the molecule,&rsquo; possessing a comprehensive understanding of the operational and commercial implications of the data they handle. This critical role within the Crude Trading Operations organization requires managing losses, preventing profit leakage, and providing thorough analysis and reporting on crude movements.
</p><p></p><p><b>What you&rsquo;ll be doing
</b></p><ul><li>Responsible for scheduling and running monthly loss gain meetings. Meeting includes reporting of loss and gains to trade book, pending action items in Endur, unsettled events/bad debt)
</li><li>Ability to manage complex contract and counterparties (IE: Counterparties with lease, pipeline, bulk contracts, Tiered pricing)
</li><li>Ability to support checkouts and review reporting with team
</li><li>Assist Lease Admin and commercial on LPS closing issues and complex pricing
</li><li>Record and track the physical movement of crude oil
</li><li>Ensure timely and accurate data entry into systems
</li><li>Reconcile and settle all crude activities
</li><li>Understand the operations and commercial implications behind the data
</li><li>Manage losses and prevent profit leakage
</li><li>Ability to understand contractual components, including complex pricing deals and quality banks as well as pipeline systems
</li><li>Understanding the analysis of allocated volumes and revisions to ensure data integrity
</li><li>Analysis and verification of complex accounting deals, quarterly quality bank statements, and pipeline statements
</li><li>Operate monthly Sox Contols
</li><li>Analysis/research of unsettled items in LPS, Endur and TSAP
</li><li>Analyze and report on all aspects of crude movements.
</li><li>Assisting the financial closing team in the review of significant differences between forecasted and actual volume
</li><li>Reconciliation of STUSCO&rsquo;s inventory balances to third party statements
</li><li>Identifying root cause of problems and taking proper action to resolve them
</li><li>Pursue collections with counterparties for disputed outstanding receivables and analysis of payables where applicable
</li><li>Ability to work beyond normal business hours during monthly close and at times of increased commercial business
</li></ul><p></p><p><b>What you bring
</b></p><ul><li>The candidate must have legal authorization to work in the US on a full-time basis
</li><li>Bachelor's degree preferred with 3 or more years of professional work experience
</li><li>Expertise in at least one of these programs and a high level in understanding of the others (LPS, ENDUR, TSAP) preferred
</li><li>Ability to manage complex contract and counterparties preferred
</li><li>Ability to resolve volumetric discrepancies related to crude oil movements preferred
</li></ul><p></p><p><b>What we offer
</b></p><p>The base salary range for this position is $95,000 - $143,000 per year. Individual pay will be based on various factors such as relevant work experience, education, certifications, skill level, seniority, and internal equity.
</p><p></p><p>For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents.
</p><p></p><p>Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives. For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays. Additional information on Shell&rsquo;s US benefit programs can be found at https://www.shell.us/careers/about-careers-at-shell/rewards-and-benefits.html.
</p><p></p><p>You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You&rsquo;ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You&rsquo;ll be able to balance your priorities as you become the best version of yourself.
</p><ul><li><p>Progress as a person as we work on the energy transition together.
</p></li><li><p>Continuously grow the transferable skills you need to get ahead.
</p></li><li><p>Work at the forefront of technology, trends, and practices.
</p></li><li><p>Collaborate with experienced colleagues with unique expertise.
</p></li><li><p>Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
</p></li><li><p>Benefit from flexible working hours, and the possibility of remote/mobile working.
</p></li><li><p>Perform at your best with a competitive starting salary and annual performance related salary increase &ndash; our pay and benefits packages are considered to be among the best in the world.
</p></li><li><p>Take advantage of paid parental leave, including for non-birthing parents.
</p></li><li><p>Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
</p></li><li><p>Grow as you progress through diverse career opportunities in national and international teams.
</p></li><li><p>Gain access to a wide range of training and development programmes.
</p></li></ul><p></p><p><b>We'd like you to know that Shell has a bold goal: to become one of the world&rsquo;s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, </b><b>click here </b><b>.
</b></p><p><b>Shell in The United States
</b></p><p></p><p>Shell has been in the US for more than 100 years, leading the sector in energy, petrochemicals and refined products. Today, we provide millions of Americans with the energy needed to heat and cool their homes and power the economy.
</p><p></p><p>We operate in all 50 states, from our Deep Water platforms in the Gulf of America to the Pennsylvania Chemicals complex and our miles of pipelines throughout the US.
</p><p></p><p>We reach our customers through our 13,000 branded retail stations, and we are number 1 in gasoline sales. We also own the #1 brand of motor oil in the U.S. &ndash; Pennzoil&reg; &ndash; made from natural gas.
</p><p></p><p>We are excited to play a key role in the move to net carbon emissions while providing the oil and gas needed by society for many decades to come
</p><p></p><ul><li>-<br>
</li></ul><p></p><p><br>
<b>DISCLAIMER:
</b></p>Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability. As a US Federal Contractor, hiring selections are subject to periodic audit review and documentation of your selections should be maintained for a period of three calendar years. It is the policy of Shell in the U.S. (&ldquo;Shell&rdquo;) to provide equal opportunity to all individuals, employees and all qualified applicants for employment consistent with employment requirements and qualifications. Shell prohibits discrimination based on race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, citizenship, genetic information, or other protected status under federal, state or local laws. All employees are expected to support this policy and contribute to an environment of equal opportunity. If you need an accommodation for a disability during the resourcing process, please speak with an HR representative.</div>

Operations Support Analyst

Availity, LLC.

<div><div>Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.</div><div></div>
At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.<br>
<br>
We're on a mission to bring the focus back to what truly matters &ndash; patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.<br>
<br>
Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.<div></div><div>
Reporting to the Manager, Provider Services the Operations Support Analyst provides resolution to client issues that require more in-depth knowledge of the technology, platform, products and/or processes. Issues are typically identified by the Client Services Team and can include complicated electronic data interchange (EDI) claim errors and transmission problems.<br>
<br>
Sponsorship, in any form, is not available for this position.</div><div><br>
Location: Remote, US</div><div></div><div><br>
Why you want to work on this team:</div><ul><li><div>
Highly communicative and collaborative team environment, there is always a chance to learn new things</div></li><li><div>
Opportunities for growth into an Operations Support Analyst III, Clearinghouse Support, and other roles</div></li></ul><div></div><div><br>
To be qualified for this position you have:</div><ul><li><div>
High School diploma or GED</div></li><li><div>
2 or more years of work experience as a Client Services Representative at Availity (if internal), with an emphasis on technical skills</div></li><li><div>
ANSI transaction experience</div></li><li><div>
Ability to read ANSI guides</div></li><li><div>
Experience supporting EDI/X12 transactions</div></li></ul><div></div><div><br>
You will set yourself apart:</div><ul><li><div>
You have experience working with Essentials Pro</div></li><li><div>
Strong analytical thinking and skillset</div></li></ul><div></div><div><br>
You will be:</div><ul><li><div>
Interacting with trading partners as well as direct-connect payers to facilitate resolution to client issues.</div></li><li><div>
Supporting the development of client support documentation as needed.</div></li><li><div>
Interacting closely with other team members in Availity to provide the highest quality of customer service.</div></li><li><div>
Serving as the subject matter expert and liaison between Operations, Customers, and the Availity Development team, handling more advanced technical issues as they arise.</div></li><li><div>
Provides training to first level support representatives as necessary to facilitate rapid resolution of client issues.</div></li><li><div>
May be called upon to serve in multiple roles and perform other duties, projects, or activities as specified by their management.</div></li></ul><div></div><div><br>
Availity culture and benefits:</div><ul><li><div>
Availity is a certified &ldquo;Great Place to Work&rdquo;, a &ldquo;Best Workplaces for Technology Companies&rdquo;, a &ldquo;Best Workplaces for Women&rdquo; and a &ldquo;Best Workplaces for Millennials&rdquo;!</div></li><li><div>
Culture is important to us and there are many ways for you to make your mark here!</div></li><li><div>
We have several Diversity &amp; Inclusion teams and various ways to engage with fellow Availity associates. &ldquo;Availadies&rdquo;, &ldquo;Beyond Black&rdquo;, &ldquo;HOLA&rdquo;, &ldquo;Availity Pride&rdquo;, &ldquo;VetAvaility&rdquo; a Young Professionals Group and &ldquo;She Can Code IT&rdquo; a group for women in tech are some of the groups you can get involved in.</div></li><li><div>
Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!</div></li><li><div>
We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!</div></li><li><div>
We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.</div></li><li><div>
Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.</div></li><li><div>
Interested in furthering your education? We offer education reimbursement!</div></li><li><div>
Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.</div></li><li><div>
Want to work for an organization that gives back to the community? You&rsquo;re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.</div></li></ul><div></div><div>
Next steps:</div><div>
After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.</div><div></div><div><br>
Interview process:</div><ul><li><div>
Recruiter Resume Review</div></li><li><div>
Manager Resume Review</div></li><li><div>
Manager Video Interview</div></li><li><div>
Team Video Interview</div></li></ul><div></div><div><i>
Video Camera Usage:</i></div><div><i>
Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.</i></div><div></div><div><i>
Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.</i></div><div></div><div><i>
Disclaimers:</i></div><div><i>
Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.</i></div><div></div><div><i><br>
Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.</i></div><div></div><div><i><br>
NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at </i><div><i>http://www.dhs.gov/e-verify</i></div><i>.</i></div></div><div></div>

Shell

<div>Texas, United States of America<br>
<p><br>
<b>Job Family Group:
</b></p>Downstream Supply Chain<br>
<p><br>
<b>Worker Type:
</b></p>Regular<br>
<p><br>
<b>Posting Start Date:
</b></p>March 11, 2026<br>
<p><br>
<b>Business Unit:
</b></p>Trading and Supply<br>
<p><br>
<b>Experience Level:
</b></p>Experienced Professionals<br>
<p><br>
<b>Job Description:
</b></p><p><b>What is the role?
</b></p><p>The Crude Operations Support Analyst is responsible for accurately recording, tracking, and settling crude oil transactions from purchase to final destination. The team ensures each movement is promptly and correctly captured in our systems. Collectively, the team reconciles and settles all crude activities assigned to the analyst desk. The Crude Operations Support Analyst is expected to &lsquo;own the molecule,&rsquo; possessing a comprehensive understanding of the operational and commercial implications of the data they handle. This critical role within the Crude Trading Operations organization requires managing losses, preventing profit leakage, and providing thorough analysis and reporting on crude movements.
</p><p></p><p><b>What you&rsquo;ll be doing
</b></p><ul><li>Responsible for scheduling and running monthly loss gain meetings. Meeting includes reporting of loss and gains to trade book, pending action items in Endur, unsettled events/bad debt)
</li><li>Ability to manage complex contract and counterparties (IE: Counterparties with lease, pipeline, bulk contracts, Tiered pricing)
</li><li>Ability to support checkouts and review reporting with team
</li><li>Assist Lease Admin and commercial on LPS closing issues and complex pricing
</li><li>Record and track the physical movement of crude oil
</li><li>Ensure timely and accurate data entry into systems
</li><li>Reconcile and settle all crude activities
</li><li>Understand the operations and commercial implications behind the data
</li><li>Manage losses and prevent profit leakage
</li><li>Ability to understand contractual components, including complex pricing deals and quality banks as well as pipeline systems
</li><li>Understanding the analysis of allocated volumes and revisions to ensure data integrity
</li><li>Analysis and verification of complex accounting deals, quarterly quality bank statements, and pipeline statements
</li><li>Operate monthly Sox Contols
</li><li>Analysis/research of unsettled items in LPS, Endur and TSAP
</li><li>Analyze and report on all aspects of crude movements.
</li><li>Assisting the financial closing team in the review of significant differences between forecasted and actual volume
</li><li>Reconciliation of STUSCO&rsquo;s inventory balances to third party statements
</li><li>Identifying root cause of problems and taking proper action to resolve them
</li><li>Pursue collections with counterparties for disputed outstanding receivables and analysis of payables where applicable
</li><li>Ability to work beyond normal business hours during monthly close and at times of increased commercial business
</li></ul><p></p><p><b>What you bring
</b></p><ul><li>The candidate must have legal authorization to work in the US on a full-time basis
</li><li>Bachelor's degree preferred with 3 or more years of professional work experience
</li><li>Expertise in at least one of these programs and a high level in understanding of the others (LPS, ENDUR, TSAP) preferred
</li><li>Ability to manage complex contract and counterparties preferred
</li><li>Ability to resolve volumetric discrepancies related to crude oil movements preferred
</li></ul><p></p><p><b>What we offer
</b></p><p>The base salary range for this position is $95,000 - $143,000 per year. Individual pay will be based on various factors such as relevant work experience, education, certifications, skill level, seniority, and internal equity.
</p><p></p><p>For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents.
</p><p></p><p>Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives. For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays. Additional information on Shell&rsquo;s US benefit programs can be found at https://www.shell.us/careers/about-careers-at-shell/rewards-and-benefits.html.
</p><p></p><p>You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You&rsquo;ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You&rsquo;ll be able to balance your priorities as you become the best version of yourself.
</p><ul><li><p>Progress as a person as we work on the energy transition together.
</p></li><li><p>Continuously grow the transferable skills you need to get ahead.
</p></li><li><p>Work at the forefront of technology, trends, and practices.
</p></li><li><p>Collaborate with experienced colleagues with unique expertise.
</p></li><li><p>Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
</p></li><li><p>Benefit from flexible working hours, and the possibility of remote/mobile working.
</p></li><li><p>Perform at your best with a competitive starting salary and annual performance related salary increase &ndash; our pay and benefits packages are considered to be among the best in the world.
</p></li><li><p>Take advantage of paid parental leave, including for non-birthing parents.
</p></li><li><p>Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
</p></li><li><p>Grow as you progress through diverse career opportunities in national and international teams.
</p></li><li><p>Gain access to a wide range of training and development programmes.
</p></li></ul><p></p><p><b>We'd like you to know that Shell has a bold goal: to become one of the world&rsquo;s most diverse and inclusive companies.</b><b> </b><b>.
</b></p><p><b>Shell in The United States
</b></p><p></p><p>Shell has been in the US for more than 100 years, leading the sector in energy, petrochemicals and refined products. Today, we provide millions of Americans with the energy needed to heat and cool their homes and power the economy.
</p><p></p><p>We operate in all 50 states, from our Deep Water platforms in the Gulf of America to the Pennsylvania Chemicals complex and our miles of pipelines throughout the US.
</p><p></p><p>We reach our customers through our 13,000 branded retail stations, and we are number 1 in gasoline sales. We also own the #1 brand of motor oil in the U.S. &ndash; Pennzoil&reg; &ndash; made from natural gas.
</p><p></p><p>We are excited to play a key role in the move to net carbon emissions while providing the oil and gas needed by society for many decades to come
</p><p></p><ul><li>-<br>
</li></ul><p></p><p><br>
<b>DISCLAIMER:
</b></p>Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability. As a US Federal Contractor, hiring selections are subject to periodic audit review and documentation of your selections should be maintained for a period of three calendar years. It is the policy of Shell in the U.S. (&ldquo;Shell&rdquo;) to provide equal opportunity to all individuals, employees and all qualified applicants for employment consistent with employment requirements and qualifications. Shell prohibits discrimination based on race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, citizenship, genetic information, or other protected status under federal, state or local laws. All employees are expected to support this policy and contribute to an environment of equal opportunity. If you need an accommodation for a disability during the resourcing process, please speak with an HR representative.</div>

Interactive Brokers

<p></p><div><div><h3 class="jobSectionHeader"><b>Company Overview</b></h3>
<p>
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.</p>
<p>
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.</p>
<p>
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.</p>
</div><p></p><p><b>
This is Hybrid role (4 days in office /1 day remote)</b></p>
<p><b>
About your Team:</b></p>
<p>
As a Level 1 API Support Analyst at Interactive Brokers (IBKR), you will be the first point of contact for clients seeking assistance with our API products. You will handle inquiries through multiple communication channels and guide clients of<br>
varying technical backgrounds through basic API integration processes.</p>
<p><b>
 </b><b>What will be your responsibilities within IBKR:</b></p>
<ul>
<li>Respond to client inquiries via phone, chat, and support tickets in a timely and professional manner.</li>
<li>Address basic questions related to third-party integrations with IBKR API.</li>
<li>Guide clients through initial API connection processes.</li>
<li>Direct clients to relevant documentation and resources.</li>
<li>Triage market data inquiries and escalate as appropriate.</li>
<li>Route complex technical issues to specialized teams including API Integration, APIL2, AM-API, and FIXENG teams.</li>
<li>Document client interactions accurately in the support system.</li>
<li>Follow established support protocols and workflows.</li>
</ul>
<p><b> </b><b>What required skill's you need:</b></p>
<ul>
<li>Bachelor's degree or equivalent experience (preferred)</li>
<li>Basic understanding of programming concepts and what coding entails</li>
<li>Excellent written and verbal communication skills</li>
<li>Ability to communicate technical concepts to clients with varying levels of technical proficiency</li>
<li>Strong problem-solving abilities</li>
<li>Customer-service oriented mindset</li>
<li>Ability to work in a fast-paced environment</li>
</ul>
<p><b>Desired Attributes</b></p>
<ul>
<li>Interest in financial markets and trading systems.</li>
<li>Previous experience in a technical support role.</li>
<li>Knowledge of financial APIs or trading systems (a plus).</li>
<li>Ability to learn quickly and adapt to changing technologies.</li>
</ul>
<p><b> </b><b>To be successful in this position, you will have the following:</b></p>
<ul>
<li>Self-motivated and able to handle tasks with minimal supervision.</li>
<li>Superb analytical and problem-solving skills.</li>
<li>Excellent collaboration and communication (Verbal and written) skills.</li>
<li>Outstanding organizational and time management skills.</li>
</ul><h3 class="jobSectionHeader"><b>Company Benefits &amp; Perks</b></h3>
<div><ul><li>Competitive salary, annual performance-based bonus and stock grant</li>
<li>Retirement plan 401(k) with competitive company match</li>
<li>Excellent health and wellness benefits, including medical, dental, and vision benefits. Company paid medical healthcare premium.</li>
<li>Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)</li>
<li>Daily company lunch allowance provided and a fully stocked kitchen with healthy options for breakfast and snack</li>
<li>Corporate events including team outings, dinners, volunteer activities and company sports teams</li>
<li>Education reimbursement and learning opportunities</li>
</ul>
</div><p><i>This role's anticipated base salary range is $67,000 to $75,000 annually based on skill's and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and stock award as well as a wide range of benefits, including health care, tuition reimbursement and much more.</i></p></div>

API Support Analyst I

Inside Higher Ed

<div>
 The Business Solution Analyst is responsible for ensuring successful delivery of high-quality technical solutions that meet expectations of our constituents by leading a variety of programs and projects to evaluate business processes and gather requirements for complex transaction and reporting systems and adoption of test-driven development methodology, including developing, maintaining and organizing test cases, test scripts and test scenarios for the university's information systems. This includes test events and various other test deliverables for projects, enhancements, operations and maintenance activities, common understanding and documentation of scope, requirements and design amongst stakeholders including sponsors, decision makers, content owners, users and technical teams. This position will also serve as a liaison providing assistance to various business partners by understanding the business requirements at a depth sufficient to define technical deliverables, including appropriate test coverage to ensure quality product is delivered. Position is also responsible for analyzing and reporting meaningful metrics on testing status and operations.
 <br/>
 <br/>
 The Business Solution Analyst will provide a layer of essential services surrounding software development services, including the analysis and gathering of requirements, engaging with developers/engineers on solution design, and designing test suite in parallel with software development that will ultimately ensure delivered product meets quality standards, is fit for use, and meets expectations articulated by our customers. Collaborates with various IT@JH teams for technical direction and feasibility studies to propose solutions that address requirements. Applies proven communication, analytical and problem-solving skills to deliver value-added solutions and to ensure project deliverables meet specifications. Expected to critically evaluate articulated needs or requirements and propose technical solutions to address them, leveraging standards to the extent possible. Ability to evaluate vendor-provided solutions relative to business needs/requirements and recommend suitable solutions is essential.
 <br/>
 <br/>
 This position includes applying knowledge to identifying and developing test cases, automated test cases, unit testing, test scripts for identified business requirements, and corresponding data requirements for various business processes. This position also includes responsibilities for individuals to recommend tools, execute tests and manage defects. This position requires a combination of strong functional abilities, writing, data visualization and user facing skills. Critical skill requirements include: analysis and gathering of requirements, documentation, creating data flow diagrams and/or visual prototypes &amp; visual representations of data, strong verbal and written communication, developing test cases, automated test cases, unit testing and test scripts.
 <br/>
 <br/>
 Under limited guidance, responsible for requirement gathering and analysis, developing recommendations for technical solutions in concert with technical professionals on the team, and enabling test-driven development of solutions by maintaining test plans and test assets for teamwork (enhancement, support and maintenance projects). Demonstrates strong ability in technology and/or strong understanding of the business/education process. Builds and maintains client relationships through positive interactions.
 <br/>
 <br/>
 This position reports to the Sr. Associate Director of Project and Change Management in the Office of Advancement Services and combines core business analysis responsibilities with proactive user support, working directly with end users to identify system issues as well as data, reporting, and training needs. The analyst provides structured analysis and recommendations to PMO, Customer Support, and System Training to inform system enhancements, strengthen user education, and support the delivery of high-quality technical solutions. The Office of Advancement Services (OAS) supports Johns Hopkins Development and Alumni Relations (DAR) by delivering systems, data, and process solutions that enable fundraising and engagement efforts across the institution.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work with sponsors and users to define project scope and objectives. Conduct user interviews for requirements gathering. Analyze business problems and propose appropriate automated solutions, business processes and procedures. Research and recommend system design and enhancements to minimize costs and maximize system use
  </li>
  <li>
   Work closely with project managers and project team to provide testing timelines and status as well as requirements gathering
  </li>
  <li>
   Create test strategy based on the analysis of design document and requirements
  </li>
  <li>
   Design test plans for projects and work with project teams and business partners to obtain approval
  </li>
  <li>
   Facilitate integrated testing of business solutions. Create test plans, coordinate testing, data validation sessions and conduct unit and functional testing. Ensure that requirements, design and testing documentation meet department standards
  </li>
  <li>
   Generate test scripts and perform test analysis. Test scripts will be manual or automated.
  </li>
  <li>
   Execute some functional and technical tests according to test plans and scripts, document results, and quickly identify, communicate and/or troubleshoot issues. Facilitate data governance to ensure responsibilities for content owners are clearly defined and communicated. Work with vendors to resolve problems, as needed
  </li>
  <li>
   Report test results and metrics to management and team in timely matter
  </li>
  <li>
   Define test cases, scripts and corresponding data sets
  </li>
  <li>
   Manage and execute test preparation activities with minimal supervision
  </li>
  <li>
   Perform test execution and defect tracking (if applicable)
  </li>
  <li>
   Learn, support, maintain and train users on testing tools
  </li>
  <li>
   Identify other uses and expansion of the tool sets
  </li>
  <li>
   Write business cases, business requirements, develop functional specs and functional prototypes.
  </li>
  <li>
   Evaluate client needs for quantitative analysis and participate in creating and articulating relevant solutions.
  </li>
  <li>
   Communicate and collaborate with data analyst, technical developers and architects on business requirements for ongoing business intelligence initiatives and enhancements to existing systems
  </li>
  <li>
   Facilitate meetings, create status reports and communicate with stakeholders or business users, under guidance.
  </li>
  <li>
   Other duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 In addition to the duties described above, the Business Solution Analyst will:
 <br/>
 <br/>
 <ul>
  <li>
   Monitor and review incoming Service Desk tickets daily to identify patterns, potential system issues, or requests that require deeper analysis before a solution is recommended. Where needed, shepherd non-operational requests to ensure the right OAS teams are aware of potential issues/opportunities and deliver a smooth customer experience.
  </li>
  <li>
   Develop a strong understanding of DAR's information systems, data, workflows and business processes in order to support/advise the end user community with using JHAS and related systems.
  </li>
  <li>
   Drive user adoption of JHAS and related systems, including basic functionality, data literacy and Salesforce reporting through customer support efforts and targeted engagement activities.
  </li>
  <li>
   Collaborate closely with OAS colleagues to proactively identify training gaps based on recurring user questions or troubleshooting trends to support course updates, content creation, and system documentation, especially in the area of data/reporting.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree.
  </li>
  <li>
   Five years of related experience preferably within testing and business requirement gathering.
  </li>
  <li>
   Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge in the assigned application as well as the platform on which it runs (SQL Server)
  </li>
  <li>
   Higher education experience is helpful but not required
  </li>
  <li>
   Strong critical thinking and stakeholder management skills
  </li>
  <li>
   Experience with business reporting tools
  </li>
  <li>
   Familiarity with advancement processes such as gift processing, prospect development, and stewardship
  </li>
  <li>
   Proficient use of basic Salesforce functionality/reporting
   <br/>
   <br/>
  </li>
 </ul>
 Classified Title: Business Solution Analyst
 <br/>
 <br/>
 Job Posting Title (Working Title): Business Solution Analyst
 <br/>
 <br/>
 Role/Level/Range: ATP/04/PE
 <br/>
 <br/>
 Starting Salary Range: Minimum: $73,299 - Maximum: $128,299 (targeted salary: $110,363; commensurate with experience)
 <br/>
 <br/>
 Employee group: Full Time
 <br/>
 <br/>
 Schedule: Monday-Friday, 8:30am-5:00pm
 <br/>
 <br/>
 FLSA Status: Exempt
 <br/>
 <br/>
 Location: JH at Keswick
 <br/>
 <br/>
 Department name: 60007027-Project &amp; Change Management
 <br/>
 <br/>
 Personnel area: University Administration
 <br/>
 <br/>
</div>


Business Solution Analyst

Alpha Omega Integration

<div><p><b>Job Title: </b><b>Business Analyst</b><br>
<b>Clearance Required: US Citizen, DHS Public Trust EOD</b><br>
<b>Work Location: Remote</b></p><br>
<p></p>
<p>
Alpha Omega is seeking a qualified <b>Business Analyst</b> in support of our DHS USCIS ODOS customer.</p><br>
<p></p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li> Collaborate directly with Agile Development Team, consisting of client leadership, the Developers, Designers, and additional Agile Business Analysts,
 </li><li>Decompose and document large initiatives into smaller features and user stories</li>
<li> Write user stories that clearly describe the desired business outcome and contain non-prescriptive &ndash; but testable - Acceptance Criteria that enables teams to define the best solution.</li>
<li> Manage the backlog based on priorities and assign user stories based on capacity</li>
<li> Present documented features and user stories to stakeholders for feedback.</li>
<li> Triage and resolve potential user incidents involving interacting with end-users
 </li><li>Facilitate and lead meetings with various internal and external stakeholders</li></ul><br>
<p></p>
<p><b>
Required Qualifications:</b></p>
<p><b>
Required Experience/Skills:</b></p>
<ul>
<li> 3+ years Business Analyst Experience</li>
<li> Knowledge of various agile business analysis techniques including interviewing, brainstorming, problem discovery, and MVP identification.</li>
<li> Experience collaborating with stakeholders at varied levels</li>
<li> Experience in supporting business and project teams in translating complex business needs into user stories</li>
<li> Ability to test user stories against acceptance criteria</li>
<li> Excellent verbal and written communication skills and proven ability to ask probing questions to business team members</li>
<li> Ability to work independently and manage multiple priorities effectively</li>
<li>Experience using JIRA and Confluence</li></ul><br>
<p></p>
<p><b>
(Required or Preferred) Education</b><b>:</b></p>
<ul>
<li>Associate&rsquo;s degree in computer science or equivalent</li></ul><br>
<p></p>
<p><b>
 </b><b>Salary and Benefit Information:</b></p>
<p>
The likely salary range for this position is $81,000 - $130,000. This is not, however, a guarantee of compensation or salary. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range.</p>
<p><b>
Application Deadline:</b> June 29, 2026</p>
<p>
Joining the Alpha Omega team entitles you to participate in all retirement benefits, plans of deferred compensation, health and insurance benefits, and other such benefits as set forth in the company&rsquo;s policy and benefits manuals. See below, to name a few:</p>
<ul>
<li>15 days PTO including paid parental, military, and bereavement leave</li>
<li>Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company&rsquo;s holiday schedule each year)</li>
<li>Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan)</li>
<li>Life Insurance, STD/LTD term disability coverage, with employer paid premiums</li>
<li>401 (k) plan with a match that is 100% vested after you complete two years of service</li>
<li>FSA/DFSA/HSA flexible benefit plans</li>
<li>Annual Tuition &amp; Professional Development Reimbursement benefit</li>
</ul>
<p>We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.</p>
<p><b>
Our Company:</b></p>
<p>
Alpha Omega is an award-winning solutions provider dedicated to delivering mission-enabling technology and strategic solutions for our customers. Since our founding in 2016, we have grown to over 700 employees nationwide consisting of former operators, technologists, and strategists who bring decades of government and industry experience. They are united by one purpose: ensuring our nation&rsquo;s continued global leadership.</p>
<p>
We have a unified operating model providing technical capabilities and solutions for customers across two main business units:</p>
<ul>
<li><b>National Security &ndash;</b> supporting agencies such as the Department of Homeland Security (DHS), Navy, Air Force, Army, and the Department of State (DOS).</li>
<li><b>National Resilience</b> &ndash; supporting agencies such as Federal Deposit Insurance Corporation (FDIC), Treasury, Health &amp; Human Services (HHS), National Institutes of Health (NIH), National Oceanic and Atmospheric Administration (NOAA) and the United States Department of Agriculture (USDA)</li>
</ul>
<p>Through strategic partnerships, intellectual property, and relentless drive for innovation, Alpha Omega is shaping the future of government technology. We are proud to be a Virginia Best Places to Work 8 times, an Inc. 5000 honoree 7 times, and a Washington Post Top Workplaces 4 times. Join us in driving transformation that secures the nation's future.</p>
<p><b>
Culture and Values:</b></p>
<p>
Guided by our core values&mdash;Harmony, Engagement, Accountability, Resourcefulness, and Tenacity (HEART)&mdash; we foster a culture of innovation, collaboration, and continuous learning and are committed to delivering high-impact solutions. We recognize and reward hard work.</p>
<p>
Alpha Omega's culture is driven by our values and mission. We invest in top talent through mentorship, growth, and meaningful work. We value individuality, reward integrity, and foster a diverse, high-performing team united by purpose-at work, in service, and in the community.</p><br>
<p></p>
<p><i>
Alpha Omega Integration, LLC (Alpha Omega) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.</i></p><br>
<p><i>
</i></p><p><i>#LI-Remote</i></p>
<p><i>
 #LI-SR</i></p>
<p><i>
 #dice</i></p></div><p></p>

Business Analyst

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