user support analyst

Medtronic

At Medtronic At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world. A Day in the Life We believe that when people from different cultures genders and points of view come together innovation is the result and everyone wins. Medtronic walks the walk creating an inclusive culture where you can thrive. Our unwavering commitment to inclusion diversity and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong are respected and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace and we must play a role in addressing systemic inequities in our communications if we hope to have long-term sustainable impact. In this position you are expected to work at the Medtronic Eurasia Headquarters in Dubai United Arab Emirates supporting the locally based Executives. Responsibilities Responsibilities may include the following and other duties may be assigned : <ul> <li>Resolve complex technical issues without using prescribed guidelines</li> <li>Isolate and determine root cause of complex technical problems through any necessary means; work on problems of moderate to difficult scope routinely requiring ingenuity and innovation and where analysis of situations or data require a rapid and in-depth evaluation of various factors</li> <li>Resolve issues with the utmost urgency leveraging quick and accurate decision-making to determine if they can be resolved independently or if specialized assistance must be engaged; partner with internal and / or external support resources as required</li> <li>Prioritize workload by assessing the individual and business impact of problems</li> <li>Monitor helpdesk activities and trends in an effort to proactively address issues that may impact client base</li> <li>Communicate all scheduled and non-scheduled outages that impact client base</li> <li>Independently set daily objectives priorities and work direction</li> <li>Lead projects and / or project teams to serve business needs for the organization and this executive client base</li> <li>Serve as the IT / AV SME for offsite meetings coordinating all related needs with external vendors and advising meeting organizers on their needs as appropriate</li> <li>Partner with internal and external AV resources to coordinate any needed support for executive participation in meetings</li> <li>Communicate relevant technical issues upcoming executive events of note and projects impacting executives to IT leadership to ensure transparency and visibility</li> <li>Assist with site Infrastructure needs at the Dubai location</li> <li>Other responsibilities and tasks as requested by the executive client base and / or as assigned by Management.</li> </ul> Required Knowledge and Experience <ul> <li>Relevant diploma and 4 years of experience</li> <li>Experience supporting : Microsoft Windows MacOS iOS Microsoft Office & Outlook Web-based applications Wireless networking Hardware components of a PC IP Printing A / V and Video Conferencing Technologies Zoom / WebEx / Teams and Similar Technologies</li> <li>Preferred certifications as following : Dell hardware certifications A Certification and / or any Microsoft Certified Professional from the MCSE track ITIL Foundation or Masters Certification</li> <li>Strong customer service mindset and a dedication to meeting customer needs</li> <li>Problem solving capabilities to a wide range of difficult problems</li> <li>Ability to work with a positive attitude towards customers even under pressure.</li> </ul> Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage. About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people. We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary. Learn more about our business mission and our commitment to diversity here Required Experience Senior IC Key Skills Access Control System,AutoCAD 3D,Database,Information Technology Sales,Maintenance Engineering,Marine Services Employment Type : Full-Time Experience : years Vacancy : 1<img src="https://www.jobg8.com/Tracking.aspx?xFcAYD4BOV86CPAYjLeHvg0ZYE5ndt7iw" width="0" height="0" />

Senior Technical User Support Analyst - Executive AV Support

Home Solutions (Sabdulla)

Job Title: Application Support Analyst Department: IT Salary: Market Competitive Location: Korangi, Industrial Area, karachiWe are seeking a proactive and detail-oriented Application Support Analyst to join our IT team. The ideal candidate will be responsible for providing first-level technical support, conducting user acceptance testing (UAT), delivering end-user training, and performing setups and configurations across various software modules and systems.Job Description:&middot; Plan, coordinate, and execute UAT activities; document results and communicate issues to development teams.&middot; Develop training materials and conduct hands-on sessions for users on new systems, modules, and updates.&middot; Respond to and resolve user queries, incidents, and system issues; escalate complex issues where necessary.&middot; Perform initial setups, configurations, and parameter settings for different IT systems and business modules (e.g., ERP, HR, Finance, CRM).&middot; Configure and maintain system parameters, user roles, and workflows across different application modules.&middot; Maintain accurate records of support tickets, training sessions, system configurations, and changes.Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Minimum 3&ndash;4 years of experience in a similar IT support or functional analyst role.</li><li>Strong understanding of ERP systems and their functional modules (e.g., Finance, Procurement, Inventory).</li></ul>Proficiency in Structured Query Language (SQL) for data queries and basic analysis.Interested candidates can send their resume at:careers@sa-ceramics.com, cc: hiring@sa-ceramics.com, mentioning Application Support Analyst in the subject line.Job Type: Full-timeWork Location: In person

Application Support Analyst

United Al Saqer Group

Job DescriptionEstablished more than 40 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of six UAE-based companies encompassing several key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Royal International Construction, and Royal Joinery.We are recruiting an Autoline Support Analyst to join our exceptional ICT Department. The role will involve the delivery of a wide range of technical solutions, working on multiple projects in parallel and being responsible for the delivery of technical tasks on those projects.Area Of ResponsibilitySystem Support &amp; TroubleshootingProvide day-to-day functional and technical support for Autoline (Keyloop/CDK) Dealer Management System users across multiple business units.Diagnose, analyze, and resolve application issues related to Sales, Service, Parts, CRM, and Accounting modules.Log, track, and resolve incidents using the company s helpdesk or escalation system.Coordinate with software vendors for unresolved or complex technical issues.User Management &amp; ConfigurationManage user access, permissions, and security roles within the Autoline system.Configure workflows, settings, and user profiles according to operational requirements.Support new module or branch setups, data migration, and configuration activities.System Maintenance &amp; UpdatesMonitor system performance and ensure application availability and reliability.Assist in software upgrades, patch management, and UAT (User Acceptance Testing).Verify system functionality post-upgrade and coordinate with internal IT teams.Training &amp; User EnablementConduct onboarding and user training sessions for new and existing employees.Develop and maintain user manuals, SOPs, and training guides.Support staff in effectively using Autoline modules to optimize productivity.Data Integrity &amp; ReportingEnsure data accuracy and consistency across all modules and departments.Generate and support operational reports and dashboards as per management requirements.Facilitate integrations between Autoline and third-party systems such as CRM, ERP, and BI tools.Process Improvement &amp; DocumentationIdentify system inefficiencies and recommend workflow or configuration improvements.Maintain documentation, change logs, and standard operating procedures.Participate in internal system audits to ensure data and IT governance compliance.Collaboration &amp; CoordinationWork closely with department heads to understand business needs and translate them into system solutions.Liaise with IT infrastructure teams on server, network, or access-related issues.Coordinate with vendors for technical support, enhancements, and new features.Job requirementsQualifications &amp; Certifications &amp; Experience (mandatory &amp; Preferred)Bachelor s degree in Information Technology, Computer Science, or related field.Minimum 5 years of experience supporting DMS systems, preferably Autoline (Keyloop/CDK Global).Strong understanding of dealership operations (Sales, Service, Parts, CRM, and Finance).Experience troubleshooting application, database, and access-related issues.Familiarity with SQL, system configuration, and reporting tools.Excellent analytical, communication, and customer service skills.Ability to work under pressure and manage multiple support requests.Technical SkillsSKILLS &amp; COMPETENCIES (Technical, Behavioral, and Soft):Autoline / Keyloop DMSSQL &amp; Data AnalysisSystem Configuration &amp; User ManagementHelpdesk &amp; Ticketing SystemsDMS Integration SupportReporting &amp; DocumentationMicrosoft Office (Advanced Excel Functions)Behavioral CompetenciesCustomer Focus   Understands user challenges and proactively resolves them.Accountability &amp; Ownership   Delivers high-quality results with minimal supervision.Agility &amp; Adaptability   Responds effectively to change and supports others through transitions.Collaboration &amp; Influence   Builds strong cross-functional relationships and resolves conflicts constructively.Result Orientation   Sets clear goals and works proactively to achieve high performance.Location: Abu Dhabi

Autoline Support Analyst

<div>Established more than 40 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of six UAE-based companies encompassing several key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Royal International Construction, and Royal Joinery.
We are recruiting an Autoline Support Analyst to join our exceptional ICT Department. The role will involve the delivery of a wide range of technical solutions, working on multiple projects in parallel and being responsible for the delivery of technical tasks on those projects.
AREA OF RESPONSIBILITY:
System Support &amp; Troubleshooting<ul><li>
Provide day-to-day functional and technical support for Autoline (Keyloop/CDK) Dealer Management System users across multiple business units.</li><li>
Diagnose, analyze, and resolve application issues related to Sales, Service, Parts, CRM, and Accounting modules.</li><li>
Log, track, and resolve incidents using the company&rsquo;s helpdesk or escalation system.</li><li>
Coordinate with software vendors for unresolved or complex technical issues.</li></ul>
User Management &amp; Configuration<ul><li>
Manage user access, permissions, and security roles within the Autoline system.</li><li>
Configure workflows, settings, and user profiles according to operational requirements.</li><li>
Support new module or branch setups, data migration, and configuration activities.</li></ul>
System Maintenance &amp; Updates<ul><li>
Monitor system performance and ensure application availability and reliability.</li><li>
Assist in software upgrades, patch management, and UAT (User Acceptance Testing).</li><li>
Verify system functionality post-upgrade and coordinate with internal IT teams.</li></ul>
Training &amp; User Enablement<ul><li>
Conduct onboarding and user training sessions for new and existing employees.</li><li>
Develop and maintain user manuals, SOPs, and training guides.</li><li>
Support staff in effectively using Autoline modules to optimize productivity.</li></ul>
Data Integrity &amp; Reporting<ul><li>
Ensure data accuracy and consistency across all modules and departments.</li><li>
Generate and support operational reports and dashboards as per management requirements.</li><li>
Facilitate integrations between Autoline and third-party systems such as CRM, ERP, and BI tools.</li></ul>
Process Improvement &amp; Documentation<ul><li>
Identify system inefficiencies and recommend workflow or configuration improvements.</li><li>
Maintain documentation, change logs, and standard operating procedures.</li><li>
Participate in internal system audits to ensure data and IT governance compliance.</li></ul>
Collaboration &amp; Coordination<ul><li>
Work closely with department heads to understand business needs and translate them into system solutions.</li><li>
Liaise with IT infrastructure teams on server, network, or access-related issues.</li><li>
Coordinate with vendors for technical support, enhancements, and new features.</li></ul> 
QUALIFICATIONS &amp; CERTIFICATIONS &amp; EXPERIENCE (MANDATORY &amp; PREFERRED):<ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>
Minimum 5 years of experience supporting DMS systems, preferably Autoline (Keyloop/CDK Global).</li><li>
Strong understanding of dealership operations (Sales, Service, Parts, CRM, and Finance).</li><li>
Experience troubleshooting application, database, and access-related issues.</li><li>
Familiarity with SQL, system configuration, and reporting tools.</li><li>
Excellent analytical, communication, and customer service skills.</li><li>
Ability to work under pressure and manage multiple support requests.</li></ul>
SKILLS &amp; COMPETENCIES (Technical, Behavioral, and Soft):
Technical Skills:<ul><li>
Autoline / Keyloop DMS</li><li>
SQL &amp; Data Analysis</li><li>
System Configuration &amp; User Management</li><li>
Helpdesk &amp; Ticketing Systems</li><li>
DMS Integration Support</li><li>
Reporting &amp; Documentation</li><li>
Microsoft Office (Advanced Excel Functions)</li></ul>
Behavioral Competencies:<ul><li>
Customer Focus &ndash; Understands user challenges and proactively resolves them.</li><li>
Accountability &amp; Ownership &ndash; Delivers high-quality results with minimal supervision.</li><li>
Agility &amp; Adaptability &ndash; Responds effectively to change and supports others through transitions.</li><li>
Collaboration &amp; Influence &ndash; Builds strong cross-functional relationships and resolves conflicts constructively.</li><li>
Result Orientation &ndash; Sets clear goals and works proactively to achieve high performance.</li></ul>
Location: Abu Dhabi</div>

OneTrust

<div><div><h3 class="jobSectionHeader">Strength in Trust</h3>

OneTrust's mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.</div><h3 class="jobSectionHeader">
The Challenge</h3>

OneTrust is seeking a Support Analyst to join our Professional Services team. You'll provide ongoing product support, troubleshooting, and sensible solutions for complex and critical issues faced by OneTrust customers. This role requires proficient communication skills, advanced technical troubleshooting, and a solid comprehension of the OneTrust platform&mdash;especially the Privacy Cloud &ndash; Consent &amp; Preference Management (CPM) module.

You'll be expected to work with APIs, developer tools, and privacy automation modules to help customers configure, optimize, and resolve issues related to consent and preference workflows.

Position will be located in Atlanta, GA

On-Site Schedule Requirement:
<ul>
<li>This hybrid role offers a dynamic schedule with in-office collaboration (3 days/week) and remote flexibility.</li>
<li>Analyst will start with a Monday-Friday schedule for the first 3-6 months, gaining hands-on experience and expert training.</li>
<li>Once fully ramped, analyst will transition to a Monday-Friday schedule, working 9 AM - 6 PM EST (could flex 8 AM - 5 PM or 10 AM -7 PM)</li>
<li>No devoted weekend shifts</li>
<li>Should expect to work 1-3 on-call shifts per quarter</li>
</ul><h3 class="jobSectionHeader">Your Mission</h3>
<ul><li>Manage support cases from Level 2 or 3 queues, working directly with customers to troubleshoot and confront issues.</li>
<li>Provide technical guidance on Consent &amp; Preference Management APIs, including:Creating and managing data subjects 
Handling purposes and preferences 
Troubleshooting API errors (e.g., 500 responses) 
Using alternative endpoints for specific data subject queries</li>
<li>Assist customers in debugging OneTrust banner scripts and CSS configurations via browser console logs.</li>
<li>Collaborate with Product and Engineering teams to identify root causes and deliver scalable solutions.</li>
<li>Develop deep expertise in OneTrust's privacy automation modules, including:
<ul><li>Consent &amp; Preference Management</li>
<li>Assessment Automation</li>
<li>Data Mapping Automation</li>
<li>Data Subject Request (DSR) Automation</li>
<li>Incident Management</li>
<li>Training &amp; Maturity Planning 
</li>
</ul></li><li>Contribute to internal knowledge bases and process improvements.</li>
<li>Maintain privacy industry certifications (CIPP/E or CIPM) and stay current on platform updates.</li>
</ul><h3 class="jobSectionHeader">You Are</h3>
<ul><li>A confident communicator with exemplary verbal and written skills.</li>
<li>Technically curious and enthusiastic to learn new tools and APIs.</li>
<li>A creative problem-solver who thrives in high-pressure environments.</li>
<li>Detail-oriented and committed to delivering high-quality support.</li>
<li>Able to work individually while contributing to a collaborative team.</li>
</ul><h3 class="jobSectionHeader">Your Experience Includes</h3>
<ul><li>Degree or 2&ndash;4 years of experience in a technical support or professional services role.</li>
<li>Experience with OneTrust or similar privacy platforms.</li>
<li>Familiarity with web/mobile development (HTML, CSS, JavaScript, React) and API integrations.</li>
<li>Solid knowledge of RESTful APIs and developer tools (e.g., browser console, curl).</li>
<li>Ability to troubleshoot complex web-based software and interpret API responses.</li>
<li>Experience working with privacy automation modules and consent workflows.</li>
<li>Comfortable with alternative shift patterns and on-call rotations.</li>
</ul><h3 class="jobSectionHeader">Extra Awesome</h3>
<ul><li>CIPP/E or CIPM certification.</li>
<li>Language skills (French, German, Spanish, Portuguese).</li>
<li>Familiarity with IAB TCF 2.0 framework.</li>
<li>Experience with containerization (Docker, Kubernetes), cloud infrastructure (AWS, Azure, GCP), and relational databases (MySQL).</li>
<li>Linux and Windows administration skills.</li>
</ul><h3 class="jobSectionHeader">Equal Employment Opportunity (EEO) Statement</h3>

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.<div><h3 class="jobSectionHeader">
Where we Work</h3>

We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.
<h3 class="jobSectionHeader">
Benefits</h3>

As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
<h3 class="jobSectionHeader">
Resources</h3>

Check out the following to learn more about OneTrust and its people:
<ul>
<li>OneTrust Careers on YouTube</li>
<li>@LifeatOneTrust on Instagram</li>
</ul><h3 class="jobSectionHeader">Your Data</h3>

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an &quot;@onetrust.com&quot; email address. You may also receive legitimate emails from &quot;@us.greenhouse-mail.io&quot;. Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a &quot;@docusign.net&quot; email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com.
<h3 class="jobSectionHeader">
Our Commitment to You</h3>

When you join OneTrust you are stepping onto a launching pad &mdash; the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.</div></div>

Support Analyst - Consent and Preference

Herbalife

<div>Overview:
<div><h2 class="jobSectionHeader">POSITION SUMMARY STATEMENT:</h2><div>
The Staff Product Support Analyst is responsible for diagnosing and resolving application issues to ensure optimal performance and usability for the various system users and providing root cause analysis with recommendations for improvements. Also shares the responsibility for the day-to-day maintenance and support of the consumer applications in operation, including tasks related to identifying and troubleshooting application issues and escalation. This individual may also work with the product team to support software projects from inception through implementation and maintenance including working on specifications to help define the user experience for an improved system. They may be required to documents project requirements, user stories and other project artifacts. They may also require skills to detect, analyze, diagnose, report and resolve problems and create enhancement requests associated with applications.</div><div>
Some basic understanding of programming and debugging duties may be required in order to develop queries/reports of varying complexity and to troubleshoot application issues.</div><div></div><h2 class="jobSectionHeader"> 
DETAILED RESPONSIBILITIES/DUTIES:</h2><ul><li>
Work with internal stakeholders to understand complex, dynamic business rules, and apply those rules into fully understanding the application.</li><li>
Engage end users and internal business units to support the application to ensure it is fully operational with minimal issues or defects.</li><li>
Functional understanding of the systems and the development framework for system implementation and maintenance.</li><li>
Review and track online application trends for recommendations for improvement and support</li><li>
Advanced ability to research, analyze and recommend improvements to the applications.</li><li>
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high- level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.</li><li>
Working ability to effectively recognize and manage interpersonal communication needs.</li></ul></div><div>
Skills:</div><ul><li>
Demonstrated ability to achieve results under limited supervision</li><li>
Strong written and verbal communication skills, with a demonstrated ability to communicate effectively with all levels of an organization</li><li>
Handle customer service situations in a professional manner and maintain customer satisfaction as a primary goal</li><li>
Troubleshoot, diagnose and repair product and service concerns.</li><li>
Provide high level details of customer problems with reproducible steps to aid QA and development with resolution</li><li>
Effective working relationships with all functional units of the organization.</li><li>
Contribute to and use knowledge base.</li><li>
Ability to interact effectively with individuals from different countries and cultures, with a sensitivity to cultural diversity</li><li>
Ability to organize workload for effective implementation of multiple concurrent projects</li><li>
Knowledge of technical aspects of web application development and design including .NET, SQL, HTML, XML, Java / Java script</li><li>
Thorough knowledge of information systems concepts and terminology</li><li>
Strong work ethic with an emphasis on service and quality.</li><li>
Ability to function as an effective team member or independently</li><li>
Motivated self-starter with initiative</li><li>
Experience with Microsoft Office Word, Excel, PowerPoint &amp; Visio</li></ul><div>
Experience:</div><ul><li>
3 - 5 years demonstrated experience in the Technology/IT industry.</li><li>
3 - 5 years demonstrated experience with .NET client/server and/or Internet application/business analysis on an enterprise wide system.</li></ul><div>
Education:</div><ul><li>
Bachelor&rsquo;s Degree in Computer Science or related field.</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS:</h2><ul><li>
Understanding of CRM, application usability, preferably Salesforce</li><li>
Excellent oral and written communication skills</li><li>
Strong interpersonal and conflict resolution skills</li><li>
Experience with complex, multi-national application implementations</li><li>
Experience in .NET/SQL Server</li></ul></div>

Staff Product Support Analyst - Pro2Col

Academy Sports + Outdoors

<div>Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.
As a Technical Support Analyst, you&rsquo;ll provide 24/7 first- and second-level support for our retail stores&mdash;troubleshooting Windows, iOS, and Android devices, managing incidents in ServiceNow, and escalating critical issues. Your analytical mindset, clear communication, and drive for process improvement will keep our stores online, productive, and delivering outstanding customer experiences.<h2 class="jobSectionHeader">
Job Description:</h2>
Education<ul><li>
High school diploma or equivalent required</li><li>
Bachelor&rsquo;s degree in a related field preferred</li><li>
Certifications: MCSA, CCENT, A+ Certification, Network+, MSDST Certification(s) preferred</li><li>
ITIL/ITSM training and certification preferred</li></ul>
Work Experiences<ul><li>
3+ years prior systems support experience, which includes extensive hands-on troubleshooting of hardware and software issues</li><li>
Experience with current Windows operating systems required</li><li>
Experience with incident management, problem management, and request fulfillment using ServiceNow and/or other enterprise-level ticketing systems</li></ul>
Skills:<ul><li>
Analytical with strong problem-solving abilities and creative resolution skills</li><li>
Ability to effectively communicate with all levels of the organization</li><li>
Highly organized and detail-oriented</li><li>
Ability to work independently, as well as effectively contribute to a team environment</li><li>
Ability to prioritize workload, meet multiple deadlines simultaneously in a fast-paced, frequently changing environment</li><li>
Possess the skills to assist the end user remotely, utilizing strong verbal communication techniques</li><li>
Ability to define processes and identify possible improvements</li></ul>
Responsibilities:
<ul><li>Answer calls and provide first and second-level support for stores, 24 hrs a day, 7 days a week, and escalate calls as necessary</li><li>
Provide prompt, friendly customer service, and interact with peers and management with a positive and professional attitude</li><li>
Define and prioritize day-to-day incidents and requests</li><li>
Understand the needs of the internal IT department and internal clients within the company, and act as a technical liaison for nontechnical end users</li><li>
Responsible for the troubleshooting, maintenance, and administration of Windows, iOS, and Android-based hardware</li><li>
Understand the implications and importance of omnichannel support going into the stores</li><li>
Identify evolving user requirements and problems; investigate options and recommend solutions</li><li>
Develop a thorough understanding of Academy policies, procedures, and safety rules</li><li>
Duties may change; associates may be required to perform other duties as assigned</li></ul>
Physical Requirements &amp; Attendance<ul><li>
Acceptable level of hearing and vision to perform job duties</li><li>
Adhere to company work hours, policies, procedures, and rules governing professional staff behavior</li><li>
Regular attendance in the office is required</li><li>
Up to 10% travel, as needed</li><li>
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands and requirements include: Ability to lift up to 30 pounds</li></ul>
Full time<h1 class="jobSectionHeader">
Equal Employment Opportunity</h1>
Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.</div>

Analyst Technical Support

Search 10000+ User support analyst jobs near you this October. New roles added regularly across leading industries. Apply today.

10000 user support analyst jobs NEAR_ME

Senior Technical User Support Analyst - Executive AV Support

Application Support Analyst

Autoline Support Analyst

Autoline Support Analyst

Support Analyst - Consent and Preference

Staff Product Support Analyst - Pro2Col

Analyst Technical Support