user support analyst

DevTech Systems, Inc.

<div><p>DevTech is a mission-driven firm specializing in innovative, data-driven solutions that help governments, civil society, and the private sector strengthen public financial systems, unlock investment, and make informed decisions in complex environments. We combine advanced analytics, contextual insight, and blended finance strategies to deliver practical, forward-looking solutions worldwide. Guided by our core values of integrity, innovation, evidence-driven impact, resilience, and collaboration, DevTech works transparently and in close partnership with clients and communities to achieve measurable results and lasting impact.</p><p></p><p><br>
DevTech is looking for a Humanitarian Decision Support Analyst to work as an institutional contractor on its Analytics, Data, Visualization, and Information Services 2.0 (ADVISE 2.0) contract with the United States Department of State (DOS). The Humanitarian Decision Support Analyst will work with the Office of Global Food Security (GFS) to support Humanitarian Assistance (HA) across the State Department. The Humanitarian Decision Support Analyst will support the Humanitarian Data, Assessment, &amp; Coordination unit within GFS&rsquo; Technical Quality &amp; Assurance Division. The Humanitarian Data, Assessment, &amp; Coordination unit strives to create and share decision support products with humanitarian assistance decision makers to improve their understanding of humanitarian needs, internal and external humanitarian data, and to improve the quality and targeting of global humanitarian assistance in crisis settings.</p><p></p><p><br>
Overall , this role is responsible for designing and facilitating the creation of decision support products that allow DOS staff to make decisions about humanitarian action that are informed by evidence. The Humanitarian Decision Support Analyst will serve as the bridge between the development team and clients. The Analyst will gather information about the decisions that the product will inform, the needs of the decision-making team, and the gaps in data and analysis that impact the decision. The Analyst will translate the needs of the decisionmakers into a set of clear, actionable, and effective requirements for the engineering and development teams. The Analyst will teach the decisionmakers how to use and interpret the product and will collect feedback to improve the product before it is final. The role will use human centered design processes to identify client requirements, communicate those requirements to developers, and ensure that clients can successfully use the final products in their work.</p><p></p><p><b><br>
Responsibilities:</b></p>
<ul>
<li>Gather and interpret user and business needs, turning them into clear requirements that guide solution design.</li>
<li>Support solution design discussions by identifying risks, clarifying use cases, and ensuring proposed approaches meet user needs.</li>
<li>Evaluate solution readiness by checking that delivered features align with requirements and real-world workflows.</li>
<li>Check the quality and correctness of the data graphics and catching any errors that might have been made during the building process.</li>
<li>Coordinate feedback from users, testers, and stakeholders to identify gaps and improvement areas.</li>
<li>Help teams apply user centered thinking and practical field insights when making product decisions.</li>
<li>Contribute to documentation, knowledge sharing, and collaborative practices that improve clarity and solution quality.</li>
</ul>
<p><b>Requirements</b></p>
<ul>
<li>A bachelor's degree in a relevant field.</li>
<li>11 years of relevant experience. Education may substitute for years of experience. Expertise in data, analytics, and digital technology strategies in a humanitarian context.</li>
<li>Excellent communication skills.</li>
<li>You should be incredibly thorough and able to help our team maintain the highest quality standards</li>
<li>Overseas or domestic work experience in a humanitarian response context.</li>
<li>Excellent interpersonal skills.</li>
<li>Ability to work well in a team.</li>
<li>The candidate must be a U.S. citizen to qualify for the required U.S. government security clearance for this project.</li>
</ul>
<p> This position&rsquo;s place of performance is Washington D.C. Remote work has been authorized for this position.</p></div>

Humanitarian Decision Support Analyst

United Al Saqer Group

Job DescriptionEstablished more than 40 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of six UAE-based companies encompassing several key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Royal International Construction, and Royal Joinery.We are recruiting an Autoline Support Analyst to join our exceptional ICT Department. The role will involve the delivery of a wide range of technical solutions, working on multiple projects in parallel and being responsible for the delivery of technical tasks on those projects.Area Of ResponsibilitySystem Support &amp; TroubleshootingProvide day-to-day functional and technical support for Autoline (Keyloop/CDK) Dealer Management System users across multiple business units.Diagnose, analyze, and resolve application issues related to Sales, Service, Parts, CRM, and Accounting modules.Log, track, and resolve incidents using the company s helpdesk or escalation system.Coordinate with software vendors for unresolved or complex technical issues.User Management &amp; ConfigurationManage user access, permissions, and security roles within the Autoline system.Configure workflows, settings, and user profiles according to operational requirements.Support new module or branch setups, data migration, and configuration activities.System Maintenance &amp; UpdatesMonitor system performance and ensure application availability and reliability.Assist in software upgrades, patch management, and UAT (User Acceptance Testing).Verify system functionality post-upgrade and coordinate with internal IT teams.Training &amp; User EnablementConduct onboarding and user training sessions for new and existing employees.Develop and maintain user manuals, SOPs, and training guides.Support staff in effectively using Autoline modules to optimize productivity.Data Integrity &amp; ReportingEnsure data accuracy and consistency across all modules and departments.Generate and support operational reports and dashboards as per management requirements.Facilitate integrations between Autoline and third-party systems such as CRM, ERP, and BI tools.Process Improvement &amp; DocumentationIdentify system inefficiencies and recommend workflow or configuration improvements.Maintain documentation, change logs, and standard operating procedures.Participate in internal system audits to ensure data and IT governance compliance.Collaboration &amp; CoordinationWork closely with department heads to understand business needs and translate them into system solutions.Liaise with IT infrastructure teams on server, network, or access-related issues.Coordinate with vendors for technical support, enhancements, and new features.Job requirementsQualifications &amp; Certifications &amp; Experience (mandatory &amp; Preferred)Bachelor s degree in Information Technology, Computer Science, or related field.Minimum 5 years of experience supporting DMS systems, preferably Autoline (Keyloop/CDK Global).Strong understanding of dealership operations (Sales, Service, Parts, CRM, and Finance).Experience troubleshooting application, database, and access-related issues.Familiarity with SQL, system configuration, and reporting tools.Excellent analytical, communication, and customer service skills.Ability to work under pressure and manage multiple support requests.Technical SkillsSKILLS &amp; COMPETENCIES (Technical, Behavioral, and Soft):Autoline / Keyloop DMSSQL &amp; Data AnalysisSystem Configuration &amp; User ManagementHelpdesk &amp; Ticketing SystemsDMS Integration SupportReporting &amp; DocumentationMicrosoft Office (Advanced Excel Functions)Behavioral CompetenciesCustomer Focus   Understands user challenges and proactively resolves them.Accountability &amp; Ownership   Delivers high-quality results with minimal supervision.Agility &amp; Adaptability   Responds effectively to change and supports others through transitions.Collaboration &amp; Influence   Builds strong cross-functional relationships and resolves conflicts constructively.Result Orientation   Sets clear goals and works proactively to achieve high performance.Location: Abu Dhabi

Autoline Support Analyst

Citi

<div><p>The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage &amp; retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.<br>
<br>
<b>Responsibilities:</b></p><ul><li>
Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)</li><li>
Provide regular status updates for all project participants and create presentations for steering committee updates</li><li>
Work with various Legal &amp; Compliance teams to obtain sign-off on all regulatory business requirements</li><li>
Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines</li><li>
Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines</li><li>
Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements</li><li>
Create, manage and maintain project plans and act as the project manager for all follow ups across various departments</li><li>
Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices</li><li>
Fulfilling the clients&rsquo; necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul><p><b><br>
Qualifications:</b></p><ul><li>
Previous relevant experience preferred</li><li>
Proficient in Microsoft Office</li><li>
General knowledge of client reporting across the industry and our competitors</li><li>
Working knowledge of SQL environments and database queries</li><li>
Proven organization and time management skills</li><li>
Demonstrated problem-solving and decision-making skills</li><li>
Consistently demonstrates clear and concise written and verbal communication skills</li></ul><p><b><br>
Education:</b></p><ul><li>
Bachelor&rsquo;s degree/University degree or equivalent experience</li></ul><p></p><p><br>
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.</p><p></p><p>
-</p><p><b>
Job Family Group:
</b></p>Operations - Core<p>
-</p><p><b>
Job Family:</b></p>
Operations Support<p>
-</p><p><b>
Time Type:</b></p>
Full time<p>
-</p><p><b>
Most Relevant Skills
</b></p>Please see the requirements listed above.<p>
-</p><p><b>
Other Relevant Skills
</b></p>For complementary skills, please see above and/or contact the recruiter.<p>
-</p><p><i>
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</i></p><p></p><p><i><br>
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </i><i>Accessibility at Citi</i><i>.</i><br>
<br>
<i>View Citi&rsquo;s </i><i>EEO Policy Statement</i><i> and the </i><i>Know Your Rights</i><i> poster.</i></p></div>

Ops Sup Analyst 1 - C09 - PUNE

HCA Healthcare

<p></p><div><h5 class="jobSectionHeader"><b>Introduction</b></h5><p>
Do you want to join an organization that invests in you as a(an) EHR Support Analyst II? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.</p><h5 class="jobSectionHeader"><b>
Benefits</b></h5><p>
HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:</p><ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing<br>
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)<br>
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock<br>
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance.<br>
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more<br>
</li><li>
Consumer discounts through Abenity and Consumer Discounts<br>
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships<br>
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships)<br>
</li><li>
Colleague recognition program<br>
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)<br>
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul><p>
Learn more about Employee Benefits</p><p><b><i>
Note: Eligibility for benefits may vary by location.</i></b></p><p><br>
You contribute to our success. Every role has an impact on our patients&rsquo; lives and you have the opportunity to make a difference. We are looking for a dedicated EHR Support Analyst II like you to be a part of our team.</p><h5 class="jobSectionHeader"><b>
Job Summary and Qualifications</b></h5><p></p><p>
The EHR Support Analyst 2 serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. Primary responsibilities the leadership and facilitation of the facility's core clinical systems team on clinical IT activities, second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and leadership of new module/application testing and implementation for the facility. The EHR Support Analyst 2 facilitates and manages maintenance of facility-specific dictionaries and provides input to and customizes based on division policies and procedures, training, and best practices for use within the facility. This individual works with the Division EHR Support Specialist Team and facility core team members to develop training materials and deliver hands-on training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications. An EHR Support Analyst 2 may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities.</p><ul><li><ul><li>
Serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications.</li><li>
Leads and facilitates the facility's core clinical systems team on clinical IT activities</li><li>
Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues.</li><li>
Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests</li><li>
Serves as project leader for facility-based implementations of clinical applications software releases and new products</li><li>
Provides on-call assistance as needed.</li><li>
Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and Implementation for the facility</li><li>
Facilitates and manages maintenance of facility-specific dictionaries</li><li>
Provides input to customize base division policies and procedures, training, and best practices for use within the facility</li><li>
Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed.</li><li>
Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications.</li><li>
Coordinates facility clinical application reporting requests, assists with defining report requirements, and validates reporting results.</li><li>
May develop clinical application reports as needed</li><li>
Performs quality audits and tracks metrics related to clinical application use</li><li>
Participates in meetings as a member of facility clinical leadership</li><li>
Promotes system security and patient confidentiality and helps ensure compliance</li><li>
Coordinates the execution and use of tools for audits</li><li>
Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership.</li></ul></li><li><p>
KNOWLEDGE, SKILLS &amp; ABILITIES:</p></li><li><p>
Required:</p></li><li><ul><li>
Understanding of clinical operations and processes</li><li>
Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR</li><li>
Demonstrated ability to establish and build strong relationships across a broad range of personality types</li><li>
Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing</li><li>
Demonstrated customer orientation</li><li>
Excellent leadership and teaching abilities</li><li>
Demonstrated advanced computer skills</li><li>
Understanding of reporting tools functionality and capabilities</li><li>
Must be able to drive to assigned sites to complete work</li></ul></li><li><p>
EDUCATION:</p></li><li><p>
Bachelor's degree preferred</p></li><li><p>
EXPERIENCE:</p></li><li><ul><li>One to Three years&rsquo; experience in clinical application support or related clinical work experience</li><li>OR experience needed</li></ul></li><li><p>
CERTIFICATE/LICENSE:</p></li><li><ul><li>Licensing or credentials within specific clinical specialty preferred, if available.</li><li>Possession/Maintenance of specialty clinical licensure is strongly desired. Valid state driver&rsquo;s license and proof of auto insurance, if applicable.</li></ul></li></ul><p><b>
ITG</b> transforms healthcare and givespeople <b>healthier tomorrows</b>. We deliver information technology strategy, support,and solutions. ITG improve and enhance patient care and business operations. We deliver services atadministrative locations, data centers, and hospitals. The facilities we support are located in 20+ statesand the United Kingdom. Our team works to <b>move healthcare forward</b>. We do this byseeking, embracing, developing, and delivering technology for patient care.</p><p>
HCA Healthcare has been recognized as one of the World's Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses.</p><p></p><p><br>
&quot;Good people beget good people.&quot;- Dr. Thomas Frist, Sr.<br>
HCA Healthcare Co-Founder</p>
<p>We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our EHR Support Analyst II opening. Qualified candidates will be contacted for interviews. <b>Submit your resume today to join our community of caring!</b></p><p><i>
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</i></p></div>

EHR Support Analyst II

Skilled Wound Care

<div><p><b>Job Summary:</b></p>
<p>
Our company is seeking an experienced IT Support Analyst with 2-3 years of experience in Mac, Windows, and Linux systems, as well as 2-3 years of experience with iOS and Android mobile operating systems, to join our team. The IT Support Analyst will be responsible for technical systems account creation and management, asset tracking and management, device setups and configurations (laptops, desktops, mobile devices), server monitoring, and administrative work. This position has the potential to grow into a Systems Administrator role after 2-3 years based on performance.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Create and manage technical systems accounts, including email accounts and user permissions.</li>
<li>Manage asset tracking and management processes for all hardware and software used in the organization.</li>
<li>Perform device setups and configurations for employees, including laptops, desktops, mobile devices, and peripherals.</li>
<li>Monitor servers and other technical systems for performance issues and troubleshoot problems as necessary.</li>
<li>Perform administrative work related to maintaining the technical infrastructure, including software updates and backups.</li>
<li>Monitor our security platforms, such as Threatdown and security logs, for any red flags or issues and escalate them.</li>
<li>Work with integrity and honesty to ensure protection of patient and employee data.</li>
<li>Collaborate with other IT staff to ensure system stability and security.</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>2-3 years of experience with Mac, Windows, and Linux systems.</li>
<li>2-3 years of experience with iOS and Android mobile operating systems.</li>
<li>Extremely organized with a keen attention to detail.</li>
<li>2-3 years of experience with technical hardware and software.</li>
<li>2-3 years of experience managing Active Directory and other similar account management platforms.</li>
<li>2-3 years working with networking, including switches, firewalls, security gateways, and wiring.</li>
<li>Working understanding of cloud infrastructure such as AWS, GCP, Azure, or similar (no actual experience needed, but the position might evolve to work with these technologies)</li>
<li>Bachelor's degree (may be substituted with additional work experience)</li>
<li>1-3 years of experience with MDMs and other remote management platforms</li>
<li>Healthcare experience preferred.</li>
</ul>
<p><b>Physical Demands:</b></p>
<ul>
<li>Must be able to lift up to 40 pounds.</li>
<li>Must be able to work on your feet for extended periods.</li>
</ul>
<p><b>Work Environment:</b></p>
<p><b>
This position is 100% on site and will require you to commute to our office location in Playa Vista, CA every day.</b></p>
<p><b>
Other Requirements:</b></p>
<ul>
<li>Great at working with a team and communicating with multiple departments up to and including Managers.</li>
<li>Ability to think and act proactively and identify and solve complex problems.</li>
</ul>
<p><b>Benefits:</b></p>
<ul>
<li>Competitive compensation, Medical, Dental, Vision, 401K, PTO.</li>
<li>A collegial work environment built by passionate and dedicated teammates; a rapidly expanding organization with opportunities to learn, contribute and grow with the company.</li>
</ul>
<p><b>Pay:</b></p>
<ul>
<li>$27.00-32.00/hour based on experience/education.</li>
</ul>
<p>If you meet the above qualifications and are looking for an exciting career opportunity in IT, please submit your resume for consideration. To learn more information contact us today at (310) 445-5999! Or visit us at www.skilledwoundcare.com</p><br>
<p></p>
<p><b>
Great Place to Work&reg; Certified!</b></p>
<p><b>
Skilled Wound Care</b> is proud to be Certified&trade; by<b> Great Place to Work&reg;</b> for the <b>3rd</b> year in a row. The prestigious award is based entirely on what current employees say about their experience working at Skilled Wound Care. This year,<b> 95%</b> of employees said it's a great place to work &ndash; <b>39%</b> higher than the average U.S. company.</p><p><br>
Skilled Wound Care will ask all candidates to perform pre-employment confidential DiSC testing and appropriate relevant skills testing prior to hiring.</p><p><br>
(Skilled Wound Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information).</p><br>
<p></p>
<p>
&quot;SWC1&quot;</p></div>

IT Support Analyst

Georgia Department of Corrections

<div><div><div><div><div><b>JOB CODE</b></div> <div><b>TITLE</b></div> <div><b>POSITION #</b></div> <div><b>POSITION</b></div> <div><b>POSTING</b><br>
<b>BEGIN</b></div> <div><b>POSTING</b><br>
<b>END</b></div>
</div><br>
</div><div><div><div>GSP130</div> <div>Busi Support Analyst 1</div> <div>00112150</div> <div>Unclassified</div> <div>12/31/2025</div> <div>01/10/2026</div>
</div><br>
</div></div><div><div><div><div><b>Jobcode:</b></div> <div>GSP130</div>
</div><br>
<div><div><b>Jobtitle:</b></div> <div>Busi Support Analyst 1</div>
</div><br>
<div><div><b>Job Category:</b></div> <div>Administration</div>
</div><br>
<div><div><b>Entry Salary:</b></div> <div>$41,569.83</div>
</div><br>
<div><div><b>Pay Grade Max:</b></div> <div>$67,287.20</div>
</div><br>
<div><div><b>Minimum
</b><br>
<b>Qualification:</b></div> <div>Associate degree in business or related field from an
<br>
accredited college or university and one (1) year of
<br>
experience related to area of assignment.</div>
</div><br>
<div><div><b>Preferred
</b><br>
<b>Qualification:</b></div>
</div><br>
<div></div><div><div><b>Note:</b></div> <div>An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.</div>
</div><br>
</div></div><div><div><div><div><b>Location Name:</b></div> <div>Washington State Prison
</div></div><br>
<div><div><b>Address1:</b></div> <div>13262 Highway 24, East
</div></div><br>
<div><div><b>Address2:</b></div> <div>P.O. Box 206
</div></div><br>
<div><div><b>City:</b></div> <div>Davisboro </div><div><b>Zipcode:</b></div> <div>31018
</div></div><br>
<div><div><b>County:</b></div> <div>WASHINGTON COUNTY<br>
</div></div><br>
</div></div><br>
<div><div><div><div><b>Contact Name:</b></div> <div>Shanbreka Jordan
</div></div><br>
<div><div><b>Contact Phone#:</b></div> <div>478-348-2208
</div></div><br>
<div><div><b>Contact Email ID:</b></div> <div>shanbrekajordan@gdc.ga.gov
</div></div><br>
<div><div><b>Comments:</b></div> <div>This position is for an ACA Coordinator</div></div></div></div></div><p></p>

Busi Support Analyst 1

Las Palmas Del Sol Healthcare

<p></p><div><h5 class="jobSectionHeader"><b>Introduction</b></h5><p>
Do you want to join an organization that invests in you as a(an) EHR Support Analyst? At Las Palmas Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.</p><h5 class="jobSectionHeader"><b>
Benefits</b></h5><p>
Las Palmas Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:</p><ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing<br>
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)<br>
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock<br>
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance.<br>
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more<br>
</li><li>
Consumer discounts through Abenity and Consumer Discounts<br>
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships<br>
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships)<br>
</li><li>
Colleague recognition program<br>
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)<br>
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul><p>
Learn more about Employee Benefits</p><p><b><i>
Note: Eligibility for benefits may vary by location.</i></b></p><p><br>
You contribute to our success. Every role has an impact on our patients&rsquo; lives and you have the opportunity to make a difference. We are looking for a dedicated EHR Support Analyst like you to be a part of our team.</p><h5 class="jobSectionHeader"><b>
Job Summary and Qualifications</b></h5><p></p><p>
The EHR Support Analyst serves as a key onsite clinical IT resource for facility implementation and support of a limited set of clinical applications. Primary responsibilities include assisting with facilitation of the facility's core clinical systems team on clinical IT activities, second level support as a local clinical subject matter expert on a limited set of applications to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and participation in new module/application testing and implementation for the facility. The EHR Support Analyst works under the guidance of the IT&amp;S Director at the facility or a member of the EHR Support Team to perform their duties. This individual facilitates and manages maintenance of facility-specific dictionaries and provides input to division policies and procedures, training, and best practices for use within the facility. This individual works with the EHR Support Team and facility core team members to deliver hands-on training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications. A EHR Support Analyst may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities.</p><p><b>
KNOWLEDGE, SKILLS &amp; ABILITIES:</b></p><p>
Required:</p><p></p><ul><li>
Understanding of clinical operations and processes</li><li>
Understands pertinent JCAHO, MQSA, HIPAA, and ACR guidelines</li><li>
Demonstrated ability to establish and build strong relationships across a broad range of personality types</li><li>
Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing</li><li>
Demonstrated customer orientation</li><li>
Excellent leadership and teaching abilities</li><li>
Demonstrated advanced computer skills</li><li>
Must be able to drive to assigned sites to complete work</li></ul><p></p><p>
Preferred:</p><p></p><ul><li>
Proficiency in various programming and clinical application reporting tools</li><li>
Customer service orientation and/or training</li><li>
Bachelors Degree</li></ul><p><b>
ITG</b> transforms healthcare and givespeople <b>healthier tomorrows</b>. We deliver information technology strategy, support,and solutions. ITG improve and enhance patient care and business operations. We deliver services atadministrative locations, data centers, and hospitals. The facilities we support are located in 20+ statesand the United Kingdom. Our team works to <b>move healthcare forward</b>. We do this byseeking, embracing, developing, and delivering technology for patient care.</p><p>
HCA Healthcare has been recognized as one of the World's Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses.</p><p></p><p><br>
&quot;Good people beget good people.&quot;- Dr. Thomas Frist, Sr.<br>
HCA Healthcare Co-Founder</p>
<p>We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our EHR Support Analyst opening. Qualified candidates will be contacted for interviews. <b>Submit your resume today to join our community of caring!</b></p><p><i>
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</i></p></div>

EHR Support Analyst

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