user support analyst

Home Solutions (Sabdulla)

<p><b>Job Title: Application Support Analyst</b><br/><b>Department:</b> IT<br/><b>Salary: </b>Market Competitive<br/><b>Location:</b> Korangi, Industrial Area, karachi</p><p>We are seeking a proactive and detail-oriented <b>Application Support Analyst</b> to join our IT team. The ideal candidate will be responsible for providing first-level technical support, conducting user acceptance testing (UAT), delivering end-user training, and performing setups and configurations across various software modules and systems.</p><p><b>Job Description:</b></p><p>&middot; Plan, coordinate, and execute UAT activities; document results and communicate issues to development teams.</p><p>&middot; Develop training materials and conduct hands-on sessions for users on new systems, modules, and updates.</p><p>&middot; Respond to and resolve user queries, incidents, and system issues; escalate complex issues where necessary.</p><p>&middot; Perform initial setups, configurations, and parameter settings for different IT systems and business modules (e.g., ERP, HR, Finance, CRM).</p><p>&middot; Configure and maintain system parameters, user roles, and workflows across different application modules.</p><p>&middot; Maintain accurate records of support tickets, training sessions, system configurations, and changes.</p><p><b>Required Skills &amp; Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Minimum 3&ndash;4 years of experience in a similar IT support or functional analyst role.</li><li>Strong understanding of ERP systems and their functional modules (e.g., Finance, Procurement, Inventory).</li></ul><p>Proficiency in Structured Query Language (SQL) for data queries and basic analysis.</p><p>Interested candidates can send their resume at:careers@sa-ceramics.com, cc: hiring@sa-ceramics.com, mentioning <b>Application Support Analyst </b>in the subject line.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Application Support Analyst

S2S Soft

<p>The Help Desk Analyst performs the skills listed below-</p><ul><li>Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.</li><li>Investigates and resolves computer software and hardware problems of users.</li><li>Answers questions, applying knowledge of computer software, hardware, systems, and procedures.</li><li>Talks with technical and non-technical co-workers to research problem and find solution.</li><li>Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.</li><li>Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.</li><li>Follow quality standards and displays strong customer service skills.</li><li>Able to work in a team environment.</li><li>Complete assigned tasks.</li><li>Excellent communication skills; both written and spoken.</li><li>Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory</li><li>Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.</li><li>Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.</li></ul><p>Required Skills:</p><ul><li>Experience with call tracking and ticketing software</li><li>Attentive to details and ability to be resourceful (using supplied documentation)</li><li>Ability to support users with limited knowledge of computers, software, hardware, and systems</li><li>Above average communication skills and telephone manner.</li><li>Excellent organizational skills</li><li>Basic User &amp; Security Group Active Directory administration</li><li>Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365</li><li>Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)</li><li>You will be a self-motivated achiever who gains satisfaction from providing excellent customer service</li><li>1+ years previous IT Service Desk and/or Call Center experience required.</li></ul><p>Job Type: Contract</p><p>Pay: $21.00 - $24.00 per hour</p><p>Expected hours: 40 per week</p><p>Work Location: In person</p>

IT Support Analyst

Tata Consultancy Services (TCS)

<p></p><div><div><div><div><p><b>Job Role: Support Analyst (Access Management)</b></p>
<p><b>BPO band</b>: BPO 2</p>
<p><b>Required Technical Skill Set</b>: Unix, SQL</p>
<p><b>Experience Range</b>: 3+ years</p>
<p><b>Location</b>: Pune/Chennai</p>
<p><b>Shift</b>: 24*7 rotational shifts</p>
<p><b>Roles &amp; Responsibilities</b>:</p>
<ul><li>Hands on experience working on Access Management in Banking domain with below knowledge:</li>
<ul><li>Applications &amp; PAM: AM experience in assigning/ removing roles &amp; entitlements within applications and Privileged Access Management.</li>
<li>WINDOWS: AM experience in assigning/ removing AD groups to provide access to applications within User&rsquo;s windows.</li>
<li>UNIX: AM experience in Creation / deletion of users accounts LINUX AIX servers, various databases.</li>
</ul><li>Use pre-defined procedures to ensure requests for user access and permissions are authorized as per policies</li>
<li>Communicate instructions to fulfilment teams for execution</li>
<li>Identify, introduce, and implement opportunities to streamline processes</li>
<li>Management of changes or updates to processes; ensure appropriate updates are made to associated documentation</li>
<li>Good verbal communication as well business email writing skills</li>
<li>SLA management and Client management skills</li>
</ul></div></div></div><div><div><div><b>Location</b></div>
<div>Pune</div>
</div><div><div><b>Job Function</b></div>
<div>BUSINESS PROCESS SERVICES</div>
</div><div><div><b>Role</b></div>
<div>Process Expert</div>
</div><div><div><b>Job Id</b></div>
<div>376532</div>
</div><div><div><b>Desired Skills</b></div>
<div>Access Management</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF COMPUTER SCIENCE</div></div></div><div></div>

Support Analyst

United Al Saqer Group

Job DescriptionEstablished more than 40 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of six UAE-based companies encompassing several key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Royal International Construction, and Royal Joinery.We are recruiting an Autoline Support Analyst to join our exceptional ICT Department. The role will involve the delivery of a wide range of technical solutions, working on multiple projects in parallel and being responsible for the delivery of technical tasks on those projects.Area Of ResponsibilitySystem Support &amp; TroubleshootingProvide day-to-day functional and technical support for Autoline (Keyloop/CDK) Dealer Management System users across multiple business units.Diagnose, analyze, and resolve application issues related to Sales, Service, Parts, CRM, and Accounting modules.Log, track, and resolve incidents using the company s helpdesk or escalation system.Coordinate with software vendors for unresolved or complex technical issues.User Management &amp; ConfigurationManage user access, permissions, and security roles within the Autoline system.Configure workflows, settings, and user profiles according to operational requirements.Support new module or branch setups, data migration, and configuration activities.System Maintenance &amp; UpdatesMonitor system performance and ensure application availability and reliability.Assist in software upgrades, patch management, and UAT (User Acceptance Testing).Verify system functionality post-upgrade and coordinate with internal IT teams.Training &amp; User EnablementConduct onboarding and user training sessions for new and existing employees.Develop and maintain user manuals, SOPs, and training guides.Support staff in effectively using Autoline modules to optimize productivity.Data Integrity &amp; ReportingEnsure data accuracy and consistency across all modules and departments.Generate and support operational reports and dashboards as per management requirements.Facilitate integrations between Autoline and third-party systems such as CRM, ERP, and BI tools.Process Improvement &amp; DocumentationIdentify system inefficiencies and recommend workflow or configuration improvements.Maintain documentation, change logs, and standard operating procedures.Participate in internal system audits to ensure data and IT governance compliance.Collaboration &amp; CoordinationWork closely with department heads to understand business needs and translate them into system solutions.Liaise with IT infrastructure teams on server, network, or access-related issues.Coordinate with vendors for technical support, enhancements, and new features.Job requirementsQualifications &amp; Certifications &amp; Experience (mandatory &amp; Preferred)Bachelor s degree in Information Technology, Computer Science, or related field.Minimum 5 years of experience supporting DMS systems, preferably Autoline (Keyloop/CDK Global).Strong understanding of dealership operations (Sales, Service, Parts, CRM, and Finance).Experience troubleshooting application, database, and access-related issues.Familiarity with SQL, system configuration, and reporting tools.Excellent analytical, communication, and customer service skills.Ability to work under pressure and manage multiple support requests.Technical SkillsSKILLS &amp; COMPETENCIES (Technical, Behavioral, and Soft):Autoline / Keyloop DMSSQL &amp; Data AnalysisSystem Configuration &amp; User ManagementHelpdesk &amp; Ticketing SystemsDMS Integration SupportReporting &amp; DocumentationMicrosoft Office (Advanced Excel Functions)Behavioral CompetenciesCustomer Focus   Understands user challenges and proactively resolves them.Accountability &amp; Ownership   Delivers high-quality results with minimal supervision.Agility &amp; Adaptability   Responds effectively to change and supports others through transitions.Collaboration &amp; Influence   Builds strong cross-functional relationships and resolves conflicts constructively.Result Orientation   Sets clear goals and works proactively to achieve high performance.Location: Abu Dhabi

Autoline Support Analyst

M squared

<div>
 <p>
  <strong>
   Purpose:
  </strong>
 </p>
 <p>
  Application Support Analyst will be responsible for supporting, maintaining, and enhancing the company&rsquo;s Odoo systems and related applications. The role involves troubleshooting, user support, collaboration with IT teams and vendors, and ensuring smooth system performance. The ideal candidate should have a strong background in ERP systems, preferably within the real estate market, and excellent organizational and communication skills.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Troubleshoot and resolve technical issues or queries related to Odoo systems.
  </li>
  <li>
   Collaborate with IT team and stakeholders to ensure smooth integration and operation of Odoo systems with other applications and platforms.
  </li>
  <li>
   Communicate with the software vendor to report bugs, request enhancements, or escalate critical issues.
  </li>
  <li>
   Provide training and guidance to company users on effective and efficient use of Odoo systems.
  </li>
  <li>
   Ensure day-to-day delivery and performance of ERP and non-ERP applications and services (internally and through 3rd party), driving continuous improvement and control.
  </li>
  <li>
   Document and update procedures, manuals, and best practices for the Odoo system.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's Degree in Computer Science, Business/Administration, Information Systems, or related field.
  </li>
  <li>
   3+ years of experience working with Odoo and other ERP systems, preferably in the real estate industry.
  </li>
  <li>
   Strong organizational skills with the ability to prioritize multiple projects and objectives in a rapidly changing environment.
  </li>
  <li>
   Fluent in spoken and written English and local language.
  </li>
  <li>
   Excellent problem-solving, communication, and stakeholder management skills.
  </li>
 </ul>
 <p>
 </p>
</div>


Infinite pl

<div><div><b>Infinite pl</b>, is a digital led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, &amp; other investment capabilities which we utilize to orchestrate &amp; build innovative platforms that tackle complex problems within logistics &amp; adjacent sectors.</div><div>
</div><div>
Infinite pl&rsquo;s mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions. &quot;We're not just players; we're game-changers.&quot;</div><div></div><div><b><br>
Role Overview</b></div><div>
We are seeking a motivated and service-oriented <b>IT Support Analyst</b> to join our team. The ideal candidate will provide technical support across the company, ensuring the smooth operation of hardware, software, and network systems. This role plays a key part in delivering a reliable and seamless technology experience for all Infinite pl employees.</div>
<h3 class="jobSectionHeader"><b>Key Responsibilities:</b></h3><ul><li>
Provide first-level support to employees for hardware, software, and network-related issues.</li><li>
Install, configure, and maintain company laptops, desktops, and peripherals.</li><li>
Troubleshoot and resolve user issues in a timely and professional manner.</li><li>
Support the onboarding and offboarding process by setting up and disabling user accounts and devices in coordination with People &amp; Culture Team.</li><li>
Ensure systems and applications are properly updated and secured.</li><li>
Maintain accurate records of IT assets and equipment.</li><li>
Assist in implementing IT policies, security practices, and preventive maintenance procedures.</li><li>
Support internal events and operations with IT setup and connectivity needs.</li><li>
Collaborate with other teams to continuously improve the employee IT experience.</li></ul><h3 class="jobSectionHeader"><b>
Qualifications:</b></h3><ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>
0&ndash;2 years of experience in IT support or a similar role.</li><li>
Basic understanding of computer hardware, operating systems, and network fundamentals.</li><li>
Familiarity with Microsoft 365 and standard business applications.</li><li>
Strong problem-solving skills and attention to detail.</li><li>
Excellent communication and customer service skills.</li><li>
Ability to prioritize tasks and manage time effectively in a dynamic environment.</li><li>
Fluency in English is required.</li></ul><div>
Infinite pl &#65039; - where innovation meets logistics, and the journey is Infinitely boundless!</div><div>
Let's disrupt logistics together and explore infinite opportunities!</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

IT Support Analyst (Saudi Nationals)

CommUnityCare Health Centers

<div>Overview:
<div>
The Epic Application Analyst Supervisor is responsible for providing leadership, coordination and supervision of the Epic Application Analyst-<b>Access &amp; Revenue Cycle Applications</b> team, processes, and functions, as well as managing the day-to-day operational activities of the Epic Application Analyst team in support of the enterprise. This includes anticipating, recognizing and resolving issues; overseeing team processes and assessing for areas of opportunity to improve effectiveness and efficiency; helping to build skills of the team; and coordinating efforts within the Analyst team and integrated Epic third party vendors as needed. Epic Application Analyst Supervisor will also perform other duties as assigned.</div>
Responsibilities:
<div><b>
Essential Duties:</b></div><div><ul><li><br>
Directly supervise staff, including overseeing and participating in team processes, assigning, and prioritizing work, setting employee goals, reviewing team performance metrics and completing performance reviews.</li><li>Analyze problems related to systems and applications and develop solution-focused recommendations.</li><li>Perform vendor management and oversight as needed.</li><li>Utilize standardized department tools/software systems to plan task/projects and monitor progress toward milestones
</li></ul>and deadlines, reassigning resources when necessary to meet organizational objectives.
<br>
<ul><li>Perform analysis of new and existing software systems and applications.
</li><li>Collaborate with Project Management Office (PMO) staff and serve as a subject matter expert (SME) during project planning.</li><li>Ensure all new application developments or upgrades are communicated to the training team, collaborating on training plans when necessary.</li><li>Manage advanced support for integrated Epic third party vendor and applications, coordinating efforts with User Support and other IT staff as needed.
</li><li>Can work outside of standard business hours.</li></ul></div><div><b><br>
People Management/Department Management/BusinessUnitManagement:</b></div><div><ul><li><br>
Directly supervise staff, including overseeing and participating in team processes, assigning, and prioritizing work, setting
</li></ul>employee goals, reviewing team performance metrics, and completing performance reviews.<br>
<ul><li>Manage implementation of new Epic related initiatives and ensure coordination of strategy and initiatives.</li><li>Adheres to all local, state, and federal regulations.</li><li>Builds and maintains a superior departmental support team serving all employees in a manner that is consistent with the
</li></ul>company&rsquo;s Core Beliefs.<br>
<ul><li>Leads complex organizational change efforts.</li><li>Selects personnel for hire and promotion; takes appropriate actions regarding counseling, disciplinary actions, demotion, and termination.</li><li>Directs, supports, and coaches direct reports.</li><li>Responds proactively to employee needs and concerns.</li><li>Develops &ldquo;experts&rdquo; and &ldquo;expertise&rdquo; throughout the department and seeks employee input.</li><li>Facilitates consensus among divergent groups.</li><li>Minimizes staff turnover.</li><li>Acknowledges and rewards employees&rsquo; strengths and accomplishments.</li><li>Evaluates assigned staff performance and competency, providing direct feedback.</li><li>Assesses learning needs, develops competency plans and provides opportunities for learning.</li></ul></div>
Qualifications:
<div><b>
MINIMUM EDUCATION:</b><br>
Bachelor&rsquo;s degree in Business, Clinical Science, Computer Science OR high school diploma and 4 years of analyst experience with a minimum of 2 years of supervisory experience</div><div></div><div><b><br>
MINIMUM EXPERIENCE:</b><br>
<ul><li>2 years of supervisory experience. Successful completion of Central Health&rsquo;s Emerging Leader Program (for internal candidates only) may substitute up to 2 years of supervisory experience.</li><li>3 years of experience in Healthcare or Health IT</li><li>3 years of Electronic Health Record System experience</li><li>4 years of experience with systems and application analysis</li><li>FQHC and/or Healthcare background 4 years of experience with systems and applications analysis</li></ul></div><div></div><div><b><br>
REQUIRED CERTIFICATIONS/LICENSURE:</b><br>
Epic certification/accreditation required within 6 months of hire.</div><div></div><div><b><br>
PREFERRED EXPERIENCE:</b>
<br>
<br>
<ul><li>4 years of experience with industry standard EMR systems. Experience working with healthcare-related business, finance, operations and clinical systems.</li><li>Experience working on a team utilizing Agile, Waterfall, or Six Sigma methodologies</li><li>Experience with software development life cycle including writing requirements, performing QA, and doing relevant development/template work.
</li><li>Experience supporting an Electronic Health Record System.</li><li>Clinical experience</li><li>Knowledge of Medical terminology</li><li>Epic experience</li></ul></div></div><div></div>

Epic Access & Revenue Cycle Analyst Supervisor

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