user support analyst

Empower Brands

<div>
 
 Position Overview
 
 
 
 The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile devices and other peripherals. They will also perform root cause analysis, develop checklists for typical problems and recommend procedures, controls, and user training for problem prevention. The IT Support Analyst will be supporting users across the US with tier 1 and tier 2 issues. They will be responsible for responding to, documenting, and resolving service tickets in a timely manner to meet Service Level Agreement (SLA). The IT Support Analyst must have excellent communication and problem-solving skills to diagnose, evaluate and resolve complex situations, or when appropriate, escalate or route them to appropriate IT team members. This position may require independent work, sharing information and assisting others with support issues or projects.
 
 
 
 Core Responsibilities
 
 
 
 <ul>
 <li>
 Provide exceptional customer service in person, via phone or web conference, and email as appropriate
 </li>
 <li>
 Resolve help desk issues including troubleshooting hardware and software issues
 </li>
 <li>
 Perform user administration duties, using strict security protocols
 </li>
 <li>
 Configure user applications according to documented standards
 </li>
 <li>
 Administer e-mail accounts an lists using either Google Workspace or Office365
 </li>
 <li>
 Configure laptops, desktops, and mobile device, as needed
 </li>
 <li>
 Configure and deploy IP phones and service
 </li>
 <li>
 Assist with basic network implementation and support across multiple sites, including firewall configuration, wi-fi access point management and switch configuration
 </li>
 <li>
 Manage the helpdesk ticket queue to ensure that all service tickets are dealt with quickly and efficiently
 </li>
 <li>
 Provide assistance and backup to the other members of the support team
 </li>
 <li>
 Ensure that all critical matters are either dealt with in an efficient manner or escalated to the appropriate person as required to resolve
 </li>
 <li>
 Document resolutions and update knowledge base
 </li>
 <li>
 Other responsibilities, as required, to support the IT team
 
 
 </li>
 </ul>
 
 Critical Skills &amp; Attributes
 
 
 
 <ul>
 <li>
 Effective process and technical training skills
 </li>
 <li>
 Strong problem-solving and analytical skills to identify issues and develop effective solutions
 </li>
 <li>
 Strong written and verbal communication skills to convey technical information clearly to non-technical stakeholders
 </li>
 <li>
 Basic hardware, operating system and web application knowledge to provide technical support
 
 
 </li>
 </ul>
 
 Preferred Knowledge And Skills
 
 
 
 <ul>
 <li>
 Minimum 2 years of hands-on experience working in an end-user desktop support role or computer operations environment required.
 </li>
 <li>
 Microsoft Office and Office365
 </li>
 <li>
 Service Minder and Google Workspace experience preferred
 </li>
 <li>
 Windows and Mac OS
 </li>
 <li>
 Remote Desktop support
 </li>
 <li>
 Chrome browser
 </li>
 <li>
 Active Directory
 </li>
 <li>
 Exchange and Outlook
 </li>
 <li>
 Experience diagnosing VOIP handsets or softphones, helpful
 </li>
 <li>
 TCP/IP, DNS and DHCP, basic understanding of switch and firewall configuration
 </li>
 <li>
 Remote support for mobile devices
 </li>
 <li>
 Basic understanding of AI and prompting
 </li>
 <li>
 Understanding of anti-virus and related security products and protocols
 </li>
 <li>
 Experience of working with a helpdesk management system, maintaining exceptional customer service levels, working in a team environment
 
 
 </li>
 </ul>
 
 Required Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 2+ years of experience in an IT environment supporting users and processes
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Excellent communication and collaboration skills
 </li>
 <li>
 Familiarity with IT frameworks and tools
 
 
 </li>
 </ul>
 
 Who We Are
 
 
 
 Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company&rsquo;s new website at EmpowerFranchising.com.
 
 
 
 Note
 
 
 
 This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an &ldquo;at will&rdquo; relationship.
 
 
 
 Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
 
 
 This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.
 
</div>

IT Support Analyst

AMS Staffing Inc.

<div>
 
 Please connect with me on LinkedIn as well @Grant Price
 
 
 
 
 
 
 Job Title: IT Support Analyst
 
 
 
 
 Location: Houston-77056
 
 
 
 
 Salary/Payrate: $55K-$65K annually and AWESOME benefits!!!
 
 
 
 
 Work Environment:
 
 Hybrid (4 days in office/1 remote)
 
 
 
 Term: Permanent
 
 
 
 
 Bachelor&rsquo;s degree required: No
 
 
 
 
 Referral Fee:
 
 
 AMS will pay $500 should the person you refer gets hired
 
 
 
 
 
 
 
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 
 
 
 
 
 
 
 
 Job Summary: IT Support Analyst &ndash; Houston, TX
 
 
 
 Our client, a well-regarded law firm in Houston, is seeking a full-time, in-office IT Support Analyst to join their Information Technology Services team. This entry-level role reports to the Director of IT and is ideal for professionals with 3 years of IT support experience, preferably within the legal industry.
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide Tier 1 help desk support via ticketing system
 </li>
 <li>
 Troubleshoot software, hardware, and networking issues for both onsite and remote users
 </li>
 <li>
 Assist with user onboarding and offboarding
 </li>
 <li>
 Maintain IT inventory and manage equipment check-in/out
 </li>
 <li>
 Support anti-virus software, patch management, and network troubleshooting
 </li>
 <li>
 Help maintain the help desk portal and document internal how-tos
 </li>
 <li>
 Set up and support conference room tech and user phone/headset systems
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Proficiency in Microsoft Windows 11, Office Suite, and Active Directory
 </li>
 <li>
 Basic networking knowledge (TCP/IP, DHCP, DNS)
 </li>
 <li>
 Understanding of Group Policies, file and print services, and event log analysis
 </li>
 <li>
 Experience with Microsoft Teams, Teams Telephony, and Ivanti systems
 </li>
 <li>
 Strong organizational, communication, and customer service skills
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Physical Requirements:
 
 
 <ul>
 <li>
 Must be able to lift up to 30 pounds
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Minimum high school diploma or equivalent
 </li>
 </ul>
</div>

IT Support Analyst- 3578759

Pop-Up Talent

<div>
 
 
 Application Support Analyst
 
 
 
 New York, NY 10166
 
 
 
 
 
 We are seeking an
 
 Application Support Analyst
 
 to join our IT team supporting the
 
 Metals and Energy business
 
 . This will require collaboration with cross-functional teams to ensure smooth application operations. The role requires diligence in maintaining technical documentation and the willingness to participate in knowledge sharing to maximize team understanding and efficiency.
 
 
 
 
 
 You will play a key role in
 
 maintaining application stability, improving processes, supporting system releases, and assisting users across the trading environment.
 
 
 
 
 
 
 
 KEY RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Provide technical support for trading applications including trade capture, market data, risk, and settlement systems
 </li>
 <li>
 Troubleshoot and resolve system issues in real-time to minimize trading disruptions
 </li>
 <li>
 Monitor applications and batch processes to ensure optimal performance
 </li>
 <li>
 Manage incident tickets and maintain technical documentation
 </li>
 <li>
 Support electronic trading systems, user access management, and trading platform connectivity
 </li>
 <li>
 Provide production support for market data platforms and vendor systems (e.g., Bloomberg, Refinitiv)
 </li>
 <li>
 Assist with system upgrades, releases, and testing activities
 </li>
 <li>
 Collaborate with IT Development and business teams to improve and automate processes
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS:
 
 
 <ul>
 <li>
 At least 3+ years of experience in application or technical support, preferably within financial services or trading environments
 </li>
 <li>
 Proficiency in SQL (Oracle or MS SQL Server), scripting languages (PowerShell or Python), and Windows infrastructure
 </li>
 <li>
 Strong troubleshooting and analytical skills
 </li>
 <li>
 Ability to work in a fast-paced, high-pressure environment
 </li>
 <li>
 Familiarity with trading systems (Openlink, FIX, Trayport, TT) is beneficial but not required
 </li>
 </ul>
 
 
 
 
 
 We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
 
 
 
 
 
 
 req26-00135
 
</div>

Application Support Analyst

N2 Services Pvt Ltd

Job Title: HelpdeskLocation: Rochester, NY (Onsite)Type: W2Job Description:The IT Support Analyst (Contractor) serves as the first point of contact for users experiencing technical issues. This role involves, but is not limited to, providing basic IT support, troubleshooting hardware and software problems, and escalating complex issues to higher-level support teams.Ticketing platform we use<ul><li>Freshservice (experience using this is preferred but not required)</li></ul>Technology this individual should be comfortable supporting:<ul><li>Office 365</li></ul><ul><li>Adobe (Reader and/or Pro)</li></ul><ul><li>Amazon Workspace</li></ul><ul><li>KnowBe4 (our IT training platform) preferred but not required</li></ul><ul><li>Mimecast (preferred but not required)</li></ul><ul><li>OKTA (preferred but not required)</li></ul><ul><li>RingCentral (preferred but not required)</li></ul><ul><li>Zscaler (preferred but not required)</li></ul>Pay: $20.00 - $22.00 per hourWork Location: On the road

Gibraltar Technologies LLC

<div>
 
 Title - Application Support Analyst&nbsp;&nbsp;
 
 
 Year of experience - 8+ years
 
 
 
 Location - Qatar&nbsp;
 
 
 
 
 Locally Available in Qatar
 
 
 
 
 Duration -Long term&nbsp;
 
 
 
 
 
 
 Qualifications
 
 
 Must have bachelor's degree in IT or related major
 
 
 
 
 
 Minimum Experience:
 
 
 Minimum 8-12 years of progressive experience within application support/IT operations organizations
 
 
 
 
 
 Certifications:
 
 
 Oracle and Microsoft certifications in relevant fields
 
 
 
 
 
 ITIL foundation certification (preferred)
 
 
 Azure fundamentals / Cloud certification is an advantage.
 
 
 
 
 
 Job Specific Skills:
 
 
 Ability to communicate and work with technical and non technical Audience
 
 
 Sound analytical skills with the ability to successfully troubleshoot and solve problem
 
 
 Ability to Perform ad-hoc task and analysis for the support team as needed
 
 
 Contribute to writing SQL, PLSQL, JAVA .NET code and tools to assist Level 1
 
 
 support to diagnose and resolve incidents
 
 
 Should be able to meet SLAs.
 
 
 
 Interested candidates please share the CV to
 
 careers@gt.enterprises
 
 or WhatsApp +974 3340 7417, mentioning the position you are applying.
 
 
</div>

RWJBarnabas Health

<div>Req #: 0000246230
 
Category: Information Technology and Systems / Clinical Informatics
 
Status: Full-Time
 
Shift: Day
 
Facility: RWJBarnabas Health Corporate Services
 
Department: IT&amp;S Service Applications
 
Pay Range: $26.25 - $37.07 per hour
 
<div><div>Location:
</div><div>95 Old Short Hills Road, West Orange, NJ 07052</div> 
</div> 
<div>Job Title: IT Support Analyst I
Location: SBC Corporation
Department Name: IT&amp;S Service Applications
Req #: 0000246230
Status: Hourly
Shift: Day
Pay Range: $26.25 - $37.07 per hour
Pay Transparency:
The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Job Overview:
The IT Support Analyst I plays a key role in supporting and maintaining RWJBarnabas Health users, systems, and infrastructure. This position is responsible for coordinating, troubleshooting, and fulfilling incidents and service requests through established service management processes while adhering to all organizational policies and procedures,
The analyst must consistently represent the organization in a professional, positive, and enthusiastic manner by delivering exceptional customer service and supporting the company's mission and vision. 
Qualifications:
Bachelor&rsquo;s degree in computer science, Information Systems, Business Administration or related field preferred. Experience in healthcare field is helpful but not required. Industry certifications preferred (Microsoft, CompTIA, HDI).
At least 1-2 years of experience supporting large organizations in a customer support role.
Must have strong customer service and excellent communication skills.
Must have experience using ITSM tools such as ServiceNow, Remedy, Ivanti, etc. 
Responsibilities<ul><li>
Customer Support &amp; Issue Resolution</li><li>
Respond to customer issues and service requests submitted through the service portal and live chat within established timeframes and service-level expectations.</li></ul> 
<ul><li>
Provide first&acirc;&euro;&lsquo;level technical support for computer hardware, software, mobile devices, telecom, and basic networking issues.</li><li>
Prioritize and resolve problems by following established priority guidelines, ensuring all assignments are completed accurately, promptly, and within SLA commitments.</li><li>
Technical Troubleshooting &amp; Escalation</li><li>
Perform initial diagnosis, troubleshooting, and resolution of routine technical issues using documented procedures and knowledge articles.</li></ul> 
<ul><li>
Collaborate with senior analysts and cross&acirc;&euro;&lsquo;functional teams to escalate and resolve complex or high&acirc;&euro;&lsquo;impact technical problems.</li><li>
Maintain awareness of system changes, new technologies, and best practices to improve troubleshooting effectiveness.</li><li>
Documentation &amp; Ticket Management</li><li>
Document all customer interactions, including symptoms, troubleshooting steps, solutions, and recommendations, in the ITSM ticketing system.</li><li>
Provide timely updates on ticket status to ensure customers and team members remain informed throughout the resolution process.</li></ul> 
<ul><li>
Consistently meet key performance metrics such as ticket volume, SLA compliance, and mean time to resolve.</li></ul> 
<ul><li>
Compliance, Security, &amp; Quality Standards</li><li>
Ensure all support activities comply with company policies, procedures, and applicable security and privacy regulations.</li></ul> 
<ul><li>
Follow established workflows, escalation paths, and quality standards to maintain consistency and reliability in service delivery.</li></ul> 
<ul><li>
Protect sensitive information by adhering to data handling, access control, and confidentiality requirements.</li></ul> 
<ul><li>
 Collaboration, Professional Growth &amp; Additional Responsibilities</li><li>
Work closely with peers, senior analysts, and other IT teams to support shared goals and improve overall service quality.</li></ul> 
<ul><li>
Participate in ongoing training to stay current with system updates, organizational changes, and industry trends.</li></ul> 
<ul><li>
Perform additional duties and responsibilities as assigned by management to support departmental operations.</li></ul> 
Perform other duties as assigned 
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees&rsquo; physical, emotional, social, and financial health. 
<ul><li>
Paid Time Off (PTO)
</li><li>Medical and Prescription Drug Insurance</li><li>
Dental and Vision Insurance</li><li>
Retirement Plans</li><li>
Short &amp; Long Term Disability</li><li>
Life &amp; Accidental Death Insurance</li><li>
Tuition Reimbursement</li><li>
Health Care/Dependent Care Flexible Spending Accounts</li><li>
Wellness Programs</li><li>
Voluntary Benefits (e.g., Pet Insurance)</li><li>
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!</li></ul> 
Choosing RWJBarnabas Health! 
RWJBarnabas Health is the premier health care destination providing patient-centered,
high-quality academic medicine in a compassionate and equitable manner, while delivering
a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. 
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey&mdash;whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. 
Equal Opportunity Employer 
#LI-KS1</div> 

 
RWJBarnabas Health is an Equal Opportunity Employer</div>

IT Support Analyst I

First American

<div><h2 class="jobSectionHeader">Who We Are</h2>
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<h2 class="jobSectionHeader">
What We Do</h2>
Come join our team as a Production Support Analyst Associate - Remote based! The Production Support Analyst Associate works in a production environment that specifically deals with escrow related transactions. This position functions as a key contact supporting internal and external clients and is responsible for providing exceptional customer and software support.
What You'll Do<ul><li>
Ensures exceptional customer service for our customers</li><li>
Maintains email inbox and online chat support by reading, opening/documenting information into tickets and either resolving or escalating to proper person or department.</li><li>
Multiple platforms used for communication &ndash; Outlook, Microsoft Teams, Zendesk</li><li>
Provides first level accurate and creative solutions to customer issues up to moderate nature to ensure customer productivity and escalates as necessary.</li><li>
Responds to customer requests within the required SLA; provides follow up when needed</li><li>
Maintains a current knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.</li><li>
May perform additional duties relating to specific First American applications as assigned.</li><li>
May train / provide guidance to less experienced team members.</li></ul> 
What You'll Bring<ul><li>
Comprehensive knowledge of escrow transactions and client operating systems.</li><li>
Familiarity with MS Office products (Word, Excel, Outlook, Visio, Teams)</li><li>
Familiarity with supported production support software, environments, and methodology</li><li>
Zendesk experience is preferred</li><li>
Excellent communication, problem solving skills and telephone etiquette.</li><li>
Written, verbal and interpersonal skills in order to communicate with a wide range of internal and external customers in a professional manner.</li><li>
Ability to organize multiple tasks simultaneously and streamline workflow management.</li><li>
Detail oriented, error intolerant environment</li><li>
High School diploma or equivalent</li><li>
AA/AS degree preferred.</li><li>
2+ years of escrow related work</li><li>
2+ years customer service-related work</li></ul><div>
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **</div><div>
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
</div><div>First American intends to conduct a review of an applicant&rsquo;s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
</div><h2 class="jobSectionHeader">What We Offer</h2>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Associate Production Support Analyst (Remote, 9:30am- 6:30 pm PST)

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IT Support Analyst I

Associate Production Support Analyst (Remote, 9:30am- 6:30 pm PST)