user support analyst

Tulane University

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The User Services Analyst II provides prompt, courteous, and helpful user support to the Tulane University community. The User Services Analyst II executes their responsibilities by providing comprehensive on-site support, concise and relevant phone help, efficient remote desktop interface, and/or second level Windows or Mac support. The User Services Analyst II contributes to the comprehensive tracking and reporting on problems trends while inputting into the creation of support systems. The USA II collaborates with other IT analysts an IT staff to implement services, deliver user education resources, and identify appropriate technology solutions. The User Services Analyst II must possess the strong technology, leadership, and communication skills required to assist the Associate Director of Technical Support and Assistant VP of Enterprise Services in meeting the core goals of customer service and technical support.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  QUALIFICATIONS
  <br/>
  <br/>
 </strong>
 <strong>
  Minimum Qualification
  <br/>
  <br/>
 </strong>
 2 years&rsquo; experience working in a Windows and Macintosh operating system desktop software and support environment.
 <br/>
 <br/>
 1 year of Configuration Management and deployment at scale
 <br/>
 <br/>
 <strong>
  Preferred Qualification
  <br/>
  <br/>
 </strong>
 Macintosh configuration deployments tools and best practices
 <br/>
 <br/>
 Experience with incident management tools such as Service Now
 <br/>
 <br/>
 A+
 <br/>
 <br/>
 Network+
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person&rsquo;s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane&rsquo;s employment or educational programs or activities.
 <br/>
 <br/>
 Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504-865-4748 or by email at hr@tulane.edu .
</div>


IT Support Technician II

Renfro Brands

<div><p><b>SUMMARY: </b>The ERP Support Analyst is responsible for providing technical support, troubleshooting, and guidance to users of our ERP software, Microsoft Dynamics 365. This role involves resolving application issues, assisting users&rsquo; complete business processes, and providing advice on Dynamics functionality. The Analyst will work closely with IT teams, end-users, and vendors on projects to optimize the Dynamics environment.</p><p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES
</b></p><ul><li>Technical Support: Provide day-to-day support for Microsoft Dynamics 365 F&amp;O. Address and resolve user-reported issues in a timely manner.</li><li>
Troubleshooting: Diagnose and troubleshoot software or reporting problems, working with users and technical teams to identify root causes and implement effective solutions.</li><li>
User Training and Documentation: Develop and conduct training sessions for new Dynamics users. Create and maintain documentation, including user guides and standard operating procedures.</li><li>
System Maintenance and Upgrades: Assist in the planning and communication of system upgrades, patches, and maintenance tasks.
</li><li>Collaboration: Collaborate with cross-functional teams, including IT, finance, sales, and operations, to support business processes and initiatives.</li><li>
Compliance and Best Practices: Ensure compliance with internal policies and industry best practices. Stay updated on new Dynamics features and industry trends.</li><li>
Conform with and abide by all regulations, policies, work procedures, and instructions including but not limited to confidentiality requirements.</li></ul><p><b>
EDUCATION/EXPERIENCE</b></p><ul><li>
Preferred - Bachelor&rsquo;s degree in Information Technology, Computer Science, Business Administration, or related field. Relevant certifications are a plus.
</li></ul><p><b>KNOWLEDGE, SKILL, AND ABILITY</b></p><ul><li>
Minimum of 2 years of experience in supporting Microsoft Dynamics applications. Hands-on experience with Dynamics 365 is highly desirable.</li><li>
Technical Skills: Proficiency in Microsoft Dynamics 365. Familiarity with Microsoft Azure is a plus.</li><li>
Problem-Solving Skills: Excellent analytical and troubleshooting skills. Ability to diagnose issues and provide effective solutions.</li><li>
Communication Skills: Strong verbal and written communication skills. Ability to convey technical information to non-technical users.</li><li>
Customer Service Orientation: High level of customer service and interpersonal skills. Ability to work effectively with users at all levels of the organization.</li></ul><p><b>
PHYSICAL DEMANDS</b></p><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
</p><p><b>WORK ENVIRONMENT</b></p><p>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.</p><p>
</p><p>*The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer at any time with or without notice. AA/EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without race, color, gender (including pregnancy), gender identity, sexual orientation, national origin, religion, age, disability, veteran status, genetic information, or other protected characteristics. *</p></div>

ERP Support Analyst - Dynamics 365

Kanad Hospital

<div><div><h3 class="jobSectionHeader"><b>Description</b></h3>
Speech Therapists provide evidence-based family-centered pediatric speech and language services to patients and their families with speech, language and/or relevant developmental or learning needs. They are a resource to the family in supporting the child&rsquo;s communication development by providing screening, assessment, consultation, individualized intervention, parent training, education and home programs with the goal of empowering individuals and/or parents with skills and strategies to continue supporting the child in their development.
<br>
<br>
<b>Job functions and Key Accountabilities:</b>
<br>
<b>Clinical</b>
<br>
Evidence Based Practice: Ensure that all aspects of clinical service is consistent with evidence-based practices and internationally recognized standards or guidelines.
<br>
Assessment: Administer, interpret and analyze assessments using formal and informal measures of speech, language and communication. Review and synthesize information from medical and other professional reports to determine appropriate therapeutic plan and recommendations for patients with complex needs.
<br>
Treatment: Provide therapeutic services to individuals and their families in the areas of speech, language and communication, including specific communication disorders, speech sound production, fluency, apraxia of speech, expressive and receptive and written language, and Autism spectrum disorders. Initiate referrals to other services and programs as necessary.
<br>
Documentation: Compose written documentation as required by the hospital medical records. Establish and maintain ongoing data collection of patient progress for treatment planning and medical records through consultation with parents, direct therapeutic work with patients, anecdotal records and assessment.
<br>
Continuing Education: Value and pursue life-long learning and professional development. Establish annual professional development goals and engage in ongoing educational opportunities aligned with professional goals and clinic needs, including journal reviews, interest groups, attendance at workshops and conferences. Obtain necessary continuing education units for license maintenance and beyond.<br>
<br>
<br>
<p></p><b>Communication</b>
<br>
Coordination of Services: Coordinate and provide necessary communication of all aspects of patient care and management with all relevant personnel including, family members, school teachers, and medical professionals, in timely fashion.
<br>
Parent Education: Provide expertise and training to parents, families and caregivers in areas of specific communication disorders as a vital part of wholistic family-centered care. Discuss, demonstrate, model and provide communication strategies to support recommendations and treatment progression outside the clinic setting.
<br>
Community Resource: Serve as a resource and support to community stakeholders for the therapeutic care of the patient and their family. Engage in school meetings and parent conferences as requested and clinical beneficial to the patient. Liase and collaborate with medical professionals, colleagues and other relevant personnel to ensure a coordinated approach to service for the patient.
<br>
Public Relations: Utilize problem solving, conflict resolution, negotiation, facilitation and coaching skills when communicating with relevant stakeholders and/or family members.<br>
<br>
<br>
<p></p><h3 class="jobSectionHeader"><b>Qualification</b></h3>
BSc in Speech-language pathology/ Speech and language therapy /Speech pathology /Speech therapy/Speech</div></div><p></p>

Speech Language Therapist-Emirati Females ONLY

RevSpring, Inc

<div><div><b>Job Title: Application Support Analyst</b></div>
<div></div><div><b>Job Summary:</b></div>
<div>RevSpring provides patient engagement and revenue cycle management services to its clients. In order to provide the highest quality service to its clients, RevSpring is seeking an individual who would be a good fit with our team culture as well as having the skills, desire, and enthusiasm to excel in the Level 2 (L2) Application Support Analyst role. We place great importance on our continual improvement of our services, our operational efficiencies, and our customer service, and the successful candidate will contribute to these objectives in measurable ways.</div>
<div>Our L1 support staff handles incoming communications from our clients including system change requests as well as reports of system issues. For items that require additional research or technical knowledge, the L2 Application Support Analyst will provide this additional assistance.</div>
<div>In response to a ticket, typical tasks would include reviewing system logs, examining database records, or examining documentation / program logic to answer the inquiry or identify the source of the reported issue.</div>
<div>Additionally, the L2 Application Support Analyst will be responsible for monitoring the alert dashboard throughout the day for system issues that require attention, and either addressing the issue or escalating to the appropriate group.</div>
<div>This position will be located in the Hamilton, NJ office. Periodic or part-time work-from home arrangement may be considered after an initial period of in-office training.</div>
<div></div><div><b>Essential Functions:</b></div>
2nd Level Support <ul><li>- This team member will provide troubleshooting and technical assistance to internal and external customers, specifically investigation and remediation of issues that occur on any of our platform subsystems. To be successful in this role, the candidate should be excited by problem solving and must possess excellent troubleshooting and communication skills.</li>
<li>Programming knowledge is not required. However, since the need to interact with a database will frequently occur, the candidate should have some knowledge of a relational database such as MySQL and be able to write basic SQL queries. A technical mindset and curiosity will be important in the candidate being satisfied and successful in this role.</li>
<li>Business Support &ndash; Since this team member will be involved in a significant amount of the day-to-day interaction with the customer, he or she will be in good position to suggest, implement, document, and help to improve processes that would make the services we offer more efficient and/or effective. Therefore, the L2 Application Support Analyst will perform various business support tasks such as documenting systems and processes, suggesting / implementing process and/or system improvements, and well as performing various sales and/or business development tasks that are needed.</li></ul><br>
<div></div><br>
<div><b>Minimum Requirements:</b></div>
<ul><li>It is desired that the candidate be able to write SQL queries.</li>
<li><div>It is desired that the candidate be familiar with text search, preferably within a log aggregation tool such as Splunk</div>
</li><li><div>It is desired that the candidate has experience with AWS.</div>
</li><li>Must be customer focused, have excellent customer service skills and phone mannerisms.</li>
<li>Must have excellent analytical/troubleshooting skills.</li>
<li>Outstanding interpersonal, organizational, and verbal/written communication skills are required.
</li><li>Ability to multi-task and to be detail-oriented is required.</li>
<li>Has an entrepreneurial approach.</li>
</ul><div><b>Specific Job Skills:</b></div>
<div><b>Education:</b> Bachelor of Science in a technical field, or equivalent technical education.</div>
<div><b>Experience:</b></div>
<div><b>Supervision:</b> N/A</div>
<div><b>Certifications:</b> N/A</div>
<div><b>Language Skills:</b></div>
<div>Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.</div>
<div></div><div><b>Physical Capabilities: Standard categories</b></div>
<div>The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>
<div></div><div>While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.</div>
<div></div><div>RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div>
<div></div><div><b>Note:</b> This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.</div><br>
<div></div>
<div></div><div><div><div><div><div><div></div></div></div></div>
<div><div><div><div><div></div></div></div></div>
<div><div><div><div><div></div></div></div></div>
<div><div><div><div><div><b>Tyler Langenhorst</b></div><br>
</div></div><br>
<div><div><div><b>OPERATIONS MANAGER</b></div><br>
</div></div><br>
<div><div><div>p 800.414.7026 ext 6042 | e tlangenhorst@revspring.com</div><br>
</div></div><br>
</div></div></div></div></div></div><p></p><div><b>From:</b> Tameka Gibson &lt;tgibson@revspringinc.com&gt;<br>
<b>Sent:</b> Tuesday, June 9, 2026 10:39 AM<br>
<b>To:</b> Tyler Langenhorst &lt;TLangenhorst@revspringinc.com&gt;<br>
<b>Subject:</b> Application Support Analyst
</div><div></div><div><div><b>Job Title: Application Support Analyst</b></div>
<div></div><div><b>Job Summary:</b></div>
<div>RevSpring provides patient engagement and revenue cycle management services to its clients. In order to provide the highest quality service to its clients, RevSpring is seeking an individual who would be a good fit with our team culture as well as having the skills, desire, and enthusiasm to excel in the Level 2 (L2) Application Support Analyst role. We place great importance on our continual improvement of our services, our operational efficiencies, and our customer service, and the successful candidate will contribute to these objectives in measurable ways.</div>
<div>Our L1 support staff handles incoming communications from our clients including system change requests as well as reports of system issues. For items that require additional research or technical knowledge, the L2 Application Support Analyst will provide this additional assistance.</div>
<div>In response to a ticket, typical tasks would include reviewing system logs, examining database records, or examining documentation / program logic to answer the inquiry or identify the source of the reported issue.</div>
<div>Additionally, the L2 Application Support Analyst will be responsible for monitoring the alert dashboard throughout the day for system issues that require attention, and either addressing the issue or escalating to the appropriate group.</div>
<div>This position will be located in the Hamilton, NJ office. Periodic or part-time work-from home arrangement may be considered after an initial period of in-office training.</div>
<div></div><div><b>Essential Functions:</b></div>
2nd Level Support <ul><li>- This team member will provide troubleshooting and technical assistance to internal and external customers, specifically investigation and remediation of issues that occur on any of our platform subsystems. To be successful in this role, the candidate should be excited by problem solving and must possess excellent troubleshooting and communication skills.</li>
<li>Programming knowledge is not required. However, since the need to interact with a database will frequently occur, the candidate should have some knowledge of a relational database such as MySQL and be able to write basic SQL queries. A technical mindset and curiosity will be important in the candidate being satisfied and successful in this role.</li>
<li>Business Support &ndash; Since this team member will be involved in a significant amount of the day-to-day interaction with the customer, he or she will be in good position to suggest, implement, document, and help to improve processes that would make the services we offer more efficient and/or effective. Therefore, the L2 Application Support Analyst will perform various business support tasks such as documenting systems and processes, suggesting / implementing process and/or system improvements, and well as performing various sales and/or business development tasks that are needed.</li></ul><br>
<div></div><br>
<div><b>Minimum Requirements:</b></div>
<ul><li>It is desired that the candidate be able to write SQL queries.</li>
<li>It is desired that the candidate be familiar with text search, preferably within a log aggregation tool such as Splunk</li>
<li>Must be customer focused, have excellent customer service skills and phone mannerisms.</li>
<li>Must have excellent analytical/troubleshooting skills.</li>
<li>Outstanding interpersonal, organizational, and verbal/written communication skills are required.
</li><li>Ability to multi-task and to be detail-oriented is required.</li>
<li>Has an entrepreneurial approach.</li>
</ul><div><b>Specific Job Skills:</b></div>
<div><b>Education:</b> Bachelor of Science in a technical field, or equivalent technical education.</div>
<div><b>Experience:</b></div>
<div><b>Supervision:</b> N/A</div>
<div><b>Certifications:</b> N/A</div>
<div><b>Language Skills:</b></div>
<div>Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.</div>
<div></div><div><b>Physical Capabilities: Standard categories</b></div>
<div>The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>
<div></div><div>While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.</div></div></div><div></div>

Application Support Analyst

Dubai Financial Services Authority (DFSA)

<div>
 <p>
  This role is open to UAEN applicants.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role:
  </strong>
 </p>
 <p>
  The Senior Analyst, Infrastructure will spend the significant part of their time performing Regulatory Transactions within the Supervision Division. This role will be responsible for ensuring that the Regulatory Transactions are completed in a timely and efficient manner in accordance with the risk associated with such transactions. In addition, this role would provide administrative supports, such as handling external enquiries, internal coordination and data maintenance for the entire Supervision division.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Regulatory Transactions
  </strong>
 </p>
 <p>
  The Supervision Division receives a variety of Regulatory Transactions from the regulated entities submitted using the DFSA ePortal, located on the DFSA website.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Each application submitted to the Supervision Division is reviewed to determine its level of complexity and the associated effort required to complete the task(s). The candidate will be responsible for executing high volumes of Regulatory Transactions for example:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Authorised Individual approvals, including new applications, applications to amend the status of an existing Authorised Individual or withdrawing an Authorised Individual.
  </li>
  <li>
   Changes to the Controllers of a regulated entity i.e. changes to shareholding.
  </li>
  <li>
   Changes to the Scope of activities, a regulated entity is licensed to undertake.
  </li>
  <li>
   Modification to or waiving DFSA rules for a regulated entity&rsquo;s particular circumstances.
  </li>
  <li>
   Withdrawing a regulated entity&rsquo;s licence / registration with the DFSA.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  The Senior Analyst, Infrastructure will play an important role in assessing the complexity of these transactions and making appropriate risk-based decisions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Supervision of regulated entities
  </strong>
 </p>
 <p>
  A Senior Analyst, Infrastructure will also be a junior regulator focusing primarily in these areas:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Complete to a high standard allocated work stream. These will vary in nature/complexity but mainly related to the risk-based supervision of regulated entities.
  </li>
  <li>
   Obtaining/processing data to display required outputs i.e., general management information or the highlighting of risks.
  </li>
  <li>
   Support and/or contribute to regulated entities&rsquo; risk monitoring and ensure compliance with supervisory service standards, processes and procedures.
  </li>
  <li>
   Handle regulated entities enquires to the Division.
  </li>
  <li>
   Support and/or contribute towards desk-based (off-site) reviews and thematic-event-driven reviews.
  </li>
  <li>
   Calculating the required fees levied upon firms for various regulatory purposes.
  </li>
  <li>
   Maintain the internal system records on regulated entities timely and accurately.
  </li>
  <li>
   Working on projects, namely around IT/systems development.
  </li>
  <li>
   Conduct due diligence assessments on firms/individuals using specialist software.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Production of Management Information
  </strong>
 </p>
 <p>
  Produce Management Information on Supervision activities for use by both the DFSA Executives and the Board by designing, creating, implementing and maintain accurate reports. Production of reports will be on a routine (standard) and demand (non-standard) basis. Reports will need to be flexible and accommodate changes or amended requirements.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Educational Background
  </strong>
 </p>
 <ul>
  <li>
   University degree in a relevant field (e.g. Finance, Engineering, IT) is preferred.
  </li>
  <li>
   Evidence of continuing professional education relevant to target position would be considered a plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Professional Experience
  </strong>
 </p>
 <ul>
  <li>
   Minimum of 2-3 years of experience with a broadly equivalent role. DIFC experience would be considered a plus.
  </li>
  <li>
   Data analytical skills will be considered as an advantage.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Knowledge, Skills &amp; Attributes
  </strong>
 </p>
 <ul>
  <li>
   A good knowledge of the financial services industry and its unique characteristics.
  </li>
  <li>
   Good understanding of the responsibilities/role of the regulator and appreciation of what it means to be a risk-based regulator.
  </li>
  <li>
   IT skills especially Business Intelligence software such as Microsoft Power BI, Dynamics 365, etc. with the ability to use the DFSA&rsquo;s data for analysis, reports, and alerts.
  </li>
  <li>
   Knowledge of AML due diligence software.
  </li>
  <li>
   Excellent research and analytical skills with ability to apply judgment.
  </li>
  <li>
   Good time management skills embodied in a professional, diplomatic and ethical attitude.
  </li>
  <li>
   Good communication and presentation skills.
  </li>
  <li>
   Stakeholder management skills, including ability to engage effectively and confidently with international counterparts.
  </li>
  <li>
   Be able to work flexibly, autonomously, and co-operatively in a collaborative team environment.
  </li>
  <li>
   Willingness to expand technical knowledge through accredited training.
  </li>
 </ul>
 <p>
 </p>
</div>


Senior Analyst, Infrastructure, Supervision (UAEN)

Waste Harmonics Keter

<p></p><div><p><b>Who We Are</b></p><p>
We are Waste Harmonics Keter, your partner in handling complex waste operations.</p><p>
Growing steadily for nearly 25 years, we have become the choice provider for managed waste services by pairing high-touch, white-glove customer service with data-driven, tech-enabled programs. From developing proprietary monitoring technology to linking arms with other industry leaders to strengthen our operations, we have a storied history of doing what's needed to serve our customers well.</p><p></p><p><b><br>
Who We're Looking For:</b></p><p>
The iWaste Technical Analyst I is responsible for providing Tier 1 and Tier 2 technical support for our iWaste monitoring systems. This role plays a critical part in ensuring the reliability, performance, and uptime of our monitoring technology by identifying hardware, software, and communication issues and delivering timely resolutions.</p><p>
The ideal candidate is technically curious, customer-focused, and detail-oriented, with the ability to troubleshoot complex issues, analyze data, and communicate solutions effectively. This is an excellent opportunity for someone looking to build technical expertise in waste monitoring technology, IoT devices, and customer support operations.</p><p></p><p><b><br>
What You'll Be Doing:</b></p><ul><li>
Provide first- and second-level technical support for iWaste monitoring systems</li><li>
Diagnose and resolve hardware, software, communication, and connectivity issues</li><li>
Respond to customer inquiries and support requests via phone, email, and ticketing systems</li><li>
Utilize NetSuite to create and manage Sales Orders, Purchase Orders, and customer support cases</li><li>
Analyze graph data, event logs, and system performance using the Device Portal</li><li>
Run reports to identify offline monitors, transducer issues, communication failures, and other system anomalies</li><li>
Monitor system performance and proactively identify opportunities to reduce downtime</li><li>
Coordinate with field technicians regarding installations, maintenance activities, and issue resolution</li><li>
Collaborate with Technical Analyst II and other internal departments to resolve escalated technical issues</li><li>
Document troubleshooting steps, solutions, and support activities accurately</li><li>
Escalate unresolved issues through appropriate channels while ensuring timely customer communication</li><li>
Support continuous improvement initiatives related to monitoring technology and support processes</li></ul><p></p><p><b><br>
What You'll Bring to the Table:</b></p><ul><li>
Strong proficiency with Microsoft Office applications, including Excel, Word, and database tools</li><li>
Ability to diagnose technical issues and communicate solutions clearly to customers and internal stakeholders</li><li>
Understanding of pressure monitoring data and compactor monitoring functions</li><li>
Familiarity with data interpretation and navigation within monitoring platforms and device management systems</li><li>
Basic knowledge of compactor operations and waste removal processes</li><li>
Strong problem-solving, troubleshooting, and analytical skills</li><li>
Excellent customer service and communication abilities</li><li>
Strong organizational skills and attention to detail</li><li>
Ability to manage multiple priorities in a fast-paced environment</li><li>
Ability to work independently while collaborating effectively across teams</li></ul><p></p><p><b><br>
Preferred Skills:</b></p><ul><li>
Experience with Salesforce, NetSuite, or similar business management platforms</li><li>
Familiarity with IoT devices, monitoring technologies, or remote equipment diagnostics</li><li>
Experience working in a technical support, help desk, or service operations environment</li><li>
Knowledge of waste compactors, waste monitoring systems, or technician dispatch processes</li><li>
Electronics troubleshooting experience or an electrical background</li></ul><p></p><p><b><br>
What&rsquo;s Good to Know:</b></p><ul><li>
Onsite position located in Victor, NY</li><li>
Supports critical monitoring technology used across customer waste operations</li><li>
Frequent interaction with customers, field technicians, and internal operational teams</li><li>
Opportunity to develop expertise in waste technology, IoT monitoring systems, and technical operations</li><li>
Fast-paced environment requiring strong analytical and troubleshooting capabilities</li></ul><p></p><p><b><br>
What We Bring to the Table:</b></p><ul><li>
Competitive Compensation</li><li>
Annual Bonus Plan at Every Level</li><li>
Continuous Learning and Development Opportunities</li><li>
401(k) Retirement Savings with Company Match; Immediate Vesting</li><li>
Medical &amp; Dental Insurance</li><li>
Vision Insurance (Company Paid)</li><li>
Life Insurance (Company Paid)</li><li>
Short-term &amp; Long-term Disability (Company Paid)</li><li>
Employee Assistance Program</li><li>
Flexible Spending Accounts/Health Savings Accounts</li><li>
Paid Time Off (PTO), Including Birthday Off, Community Volunteer Hours, and a Friday Off in the Summer</li><li>
7 Paid Holidays</li></ul><p></p><p><br>
At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.</p></div><p></p>

iWaste Support Analyst

Xebia

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 <p>
  <strong>
   #Xebia is hiring for Lead Business Analyst(Arabic Speaker)
  </strong>
 </p>
 <p>
  <strong>
   Candidate must be fluent in Arabic Speaking
  </strong>
 </p>
 <p>
  Budget- 22K Aed
 </p>
 <p>
  <br/>
 </p>
 <p>
  Job Description &ndash; Lead Business Analyst (Arabic Speaker)
 </p>
 <p>
  Location: Dubai, UAE
 </p>
 <p>
  Experience: 10+ Years
 </p>
 <p>
  Key Requirements
 </p>
 <ul>
  <li>
   Bilingual (Arabic &amp; English) &ndash; Mandatory
  </li>
  <li>
   10+ years of experience as a Business Analyst in enterprise/digital transformation projects
  </li>
  <li>
   Strong experience in Requirements Elicitation and stakeholder management
  </li>
  <li>
   Hands-on experience in User Story Mapping and Agile delivery
  </li>
  <li>
   Experience in documenting business requirements, user stories, process flows, and acceptance criteria
  </li>
  <li>
   Strong communication, facilitation, and analytical skills
  </li>
 </ul>
 <p>
  Key Responsibilities
 </p>
 <ul>
  <li>
   Gather and analyze business requirements through workshops and stakeholder discussions
  </li>
  <li>
   Translate requirements into user stories, process flows, and functional documentation
  </li>
  <li>
   Collaborate with business, delivery, and technical teams to ensure solution alignment
  </li>
  <li>
   Support Agile delivery, backlog prioritization, UAT, and stakeholder communication
  </li>
 </ul>
 <p>
 </p>
</div>


Lead Business Analyst

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