user support analyst

Raymond James

<div>
 
 Job Description Summary
 
 
 
 Be The Tech Hero Behind the Scenes.
 
 
 We're looking for a proactive, people-first problem solver to join our End User Support team. If you're passionate about tech, love helping others, and thrive in a fast-paced environment, this role is your next big move.
 
 
 
 Job Description
 
 
 
 This position follows our hybrid-friendly schedule, so you get the best of both worlds - flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in our Southfield, MI or Memphis, TN, office.
 
 
 
 
 Please note: This role is NOT eligible for Work Visa sponsorship, either currently or in the future.
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 As an Associate Analyst, you&rsquo;ll be the go-to expert for second-level technical support&mdash;delivering solutions that keep our teams running smoothly. Whether it&rsquo;s troubleshooting hardware, resolving software issues, or jumping in on-site to save the day, you&rsquo;ll be a key player in creating a seamless tech experience.
 
 
 
 Your Day-to-Day
 
 
 
 <ul>
 <li>
 Install, configure, and troubleshoot hardware, software, and connectivity issues&mdash;remotely and in person.
 </li>
 <li>
 Respond to escalated support tickets and service requests with speed and precision.
 </li>
 <li>
 Translate tech-speak into plain English for non-technical users.
 </li>
 <li>
 Keep detailed records of support activity in our ticketing system.
 </li>
 <li>
 Share insights and trends to improve our knowledge base and support strategy.
 </li>
 <li>
 Test new tools and software releases and contribute to cross-functional projects.
 </li>
 <li>
 Support mobile devices, business apps, and security tools.
 </li>
 <li>
 Perform advanced hardware diagnostics and manage warranty processes.
 </li>
 <li>
 Communicate system issues clearly to users and leadership.
 </li>
 <li>
 Participate in on-call rotations and occasional off-hours support.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 
 Tech Know-How:
 
 
 
 <ul>
 <li>
 Strong experience with Windows OS, mobile platforms, networking, and enterprise software.
 </li>
 <li>
 Familiarity with business and financial services applications is a plus.
 </li>
 <li>
 Solid understanding of security tools and best practices.
 
 
 </li>
 </ul>
 
 Professional Attributes for Success
 
 
 
 <ul>
 <li>
 Clear communicator who can simplify complex tech for any audience.
 </li>
 <li>
 Analytical thinker who can spot patterns and solve problems fast.
 </li>
 <li>
 Time management pro who thrives under pressure.
 </li>
 <li>
 Customer-first mindset with a passion for delivering top-tier service.
 </li>
 <li>
 Self-starter who takes initiative and owns outcomes.
 
 
 </li>
 </ul>
 
 Your Background
 
 
 
 <ul>
 <li>
 2&ndash;3 years in a technical helpdesk or IT support role.
 </li>
 <li>
 Bonus points for certifications (CompTIA, Microsoft, etc.).
 
 
 </li>
 </ul>
 
 Why Join Us?
 
 
 
 You won&rsquo;t just be fixing tech - you&rsquo;ll be empowering people. You&rsquo;ll work with a collaborative team, gain exposure to cutting-edge tools, and have opportunities to grow your career in IT. If you&rsquo;re ready to level up your support game, we want to hear from you.
 
 
 
 Education
 
 
 
 High School (HS) (Required)
 
 
 
 Work Experience
 
 
 
 General Experience - 13 months to 3 years
 
 
 
 Certifications
 
 
 
 
 Travel
 
 
 
 Less than 25%
 
 
 
 Workstyle
 
 
 
 Hybrid
 
 
 At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
 
 
 
 We Expect Our Associates At All Levels To
 
 
 
 <ul>
 <li>
 Grow professionally and inspire others to do the same
 </li>
 <li>
 Work with and through others to achieve desired outcomes
 </li>
 <li>
 Make prompt, pragmatic choices and act with the client in mind
 </li>
 <li>
 Take ownership and hold themselves and others accountable for delivering results that matter
 </li>
 <li>
 Contribute to the continuous evolution of the firm
 
 
 </li>
 </ul>
 At Raymond James &ndash; as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
 
 
</div>

Associate Analyst, End User Support

KAUST (King Abdullah University of Science and Technology)

<div>
 
 
 About the Role
 
 
 
 
 
 
 The AI/ML Support Automation Analyst will be a key member of the KSL AI Support Team, focusing on MLOps infrastructure, container orchestration, and workflow automation at a supercomputing scale.
 
 
 This role is responsible for developing and maintaining secure, OCI-compliant container images, robust CI/CD pipelines, and cloud-native MLOps workflows that enable researchers to efficiently deploy and manage AI/ML workloads. The Analyst will bridge the gap between cutting-edge Kubernetes-based infrastructure and the diverse needs of the research community, contributing to governance, technical enablement, and community development initiatives.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 MLOps and Container Development
 
 
 <ul>
 <li>
 Providing timely and useful user support via telephone, walk-in, email, and ticketing system submissions for all types of inquiries.
 </li>
 <li>
 Maintain high customer service standards in dealing with and responding to user issues and questions.
 </li>
 <li>
 Develop and maintain secure, OCI-compliant, and HPC-ready AI/ML and data science software container images.
 </li>
 <li>
 Design and implement robust MLOps workflows and pipelines at supercomputing scale.
 </li>
 <li>
 Develop and maintain CI/CD pipelines for reproducible infrastructure and workflow deployment.
 </li>
 <li>
 Design and deploy APIs for AI/ML services and inference endpoints.
 </li>
 <li>
 Implement and manage Kubernetes-based orchestration, including CNI, CSI, and service mesh configurations and optimization.
 </li>
 <li>
 Deploy and maintain container registries (Harbor) and model registries (MLFlow, Kubeflow Model Registry).
 </li>
 </ul>
 
 
 
 
 
 Governance and Compliance Support
 
 
 <ul>
 <li>
 Assist in computational readiness reviews for AI research projects.
 </li>
 <li>
 Assist in AI model and artifact control reviews to ensure compliance with institutional standards.
 </li>
 <li>
 Provide consultation to users on efficient resource usage for AI/ML and MLOps workflows.
 </li>
 <li>
 Ensure container images and workflows comply with security policies and best practices.
 </li>
 <li>
 Support the implementation of usage monitoring and reporting systems.
 </li>
 </ul>
 
 
 
 
 
 Performance and Benchmarking
 
 
 <ul>
 <li>
 Perform performance debugging and tuning of MLOps and cloud-native workflows.
 </li>
 <li>
 Develop and maintain AI/ML and MLOps workload benchmarks for procuring new systems.
 </li>
 <li>
 Create and maintain regression testing workloads for existing clusters.
 </li>
 <li>
 Deploy and maintain observability and resource monitoring stacks using Prometheus, Grafana, NVIDIA DCGM, and Grafana Loki.
 </li>
 <li>
 Contribute to technology evaluation and benchmarking exercises for future infrastructure investments.
 </li>
 </ul>
 
 
 
 
 
 Training and Documentation
 
 
 <ul>
 <li>
 Create comprehensive training content for users on MLOps platforms, Kubernetes, and containerization.
 </li>
 <li>
 Develop and maintain high-quality user documentation for automation tools and workflows.
 </li>
 <li>
 Support the delivery of workshops on CI/CD, container orchestration, and MLOps best practices.
 </li>
 <li>
 Contribute to knowledge transfer initiatives within the KAUST research community.
 </li>
 <li>
 Provide one-on-one consultation to researchers on efficient use of automation infrastructure.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's or master&rsquo;s degree in computer science, Data Science, Computational Science, Artificial Intelligence, or a related field.
 </li>
 <li>
 Certifications such as CKA (Certified Kubernetes Administrator), CKAD (Certified Kubernetes Application Developer), CKS (Certified Kubernetes Security Specialist), or CNPE (Certified Cloud Native Platform Engineer) are highly valued.
 </li>
 </ul>
 
 
 
 
 
 Required Skills
 
 
 
 
 
 <ul>
 <li>
 Demonstrated experience developing robust and complex MLOps pipelines.
 </li>
 <li>
 Hands-on experience with API design and deployment.
 </li>
 <li>
 Experience developing robust and portable CI/CD pipelines for reproducible infrastructure and workflow deployment.
 </li>
 <li>
 Experience supporting researchers or working in academic/research computing settings preferred.
 </li>
 </ul>
 
 
 
 
 
 Technical Skills - Essential
 
 
 <ul>
 <li>
 Kubernetes: Strong expertise in Kubernetes, Container Network Interface (CNI), Container Storage Interface (CSI), and Service Mesh.
 </li>
 <li>
 MLOps: Experience developing and maintaining MLOps pipelines and workflows.
 </li>
 <li>
 CI/CD: Proficiency in building CI/CD pipelines for infrastructure and application deployment.
 </li>
 <li>
 Containerization: Experience building secure, OCI-compliant container images.
 </li>
 <li>
 API Development: Experience in API design, development, and deployment.
 </li>
 <li>
 Programming: Proficiency in Python; experience with Go, Bash scripting.
 </li>
 <li>
 Linux: Strong Linux/Unix systems administration skills.
 </li>
 </ul>
 
 
 
 
 
 Technical Skills - Desired
 
 
 <ul>
 <li>
 Experience with ArgoCD, Airflow, DASK, Spark for workflow orchestration.
 </li>
 <li>
 Experience with Kubeflow, KServe, and Seldon for ML serving and pipelines.
 </li>
 <li>
 Experience deploying and maintaining observability stacks (Prometheus, Grafana, NVIDIA DCGM, Grafana Loki).
 </li>
 <li>
 Knowledge of Model Context Protocol (MCP) and agentic frameworks.
 </li>
 <li>
 Experience deploying inference services at scale.
 </li>
 <li>
 Experience deploying and maintaining container registries (Harbor) and model registries (MLFlow, Kubeflow Model Registry, Artifact Hub).
 </li>
 <li>
 Experience with GitOps practices and Infrastructure as Code (Terraform, Ansible).
 </li>
 <li>
 Experience with HPC schedulers (SLURM) and HPC-cloud integration.
 </li>
 </ul>
 
 
</div>

AI/ML Support Automation Analyst

City of Burlington, Vermont

<div><div><div><h2 class="jobSectionHeader">General Purpose</h2></div>
<div>BED&rsquo;s mission is to serve the energy needs of our customers in a safe, reliable, affordable, sustainable, and socially responsible manner. BED&rsquo;s four key values are: Safety, Reliability, Community and Innovation. BED&rsquo;s vision is to make Burlington a Net Zero Energy city by eliminating fossil fuel usage across the electric, thermal, and ground transportation sectors by strategically electrifying, managing demand, realizing efficiency gains, and expanding local renewable generation while increasing system resilience.
This position is responsible for technology services in support of the day-to-day operations of Burlington Electric Department. Responsibilities include delivering, maintaining, and supporting reliable and secure end-user systems and applications. The position is also responsible for BED&rsquo;s Office 365 tenancy, as well as standard line-of-business applications and servers.
Union Affiliation: International Brotherhood of Electrical Workers (IBEW) 
Pay Grade 7: $24.04 - $39.40 Hourly 
Remote Tier 2: Up to one (1) days remote/week
Please note, BED is looking to hire one Systems and Support Analyst. Applications for Systems and Support Analyst I and Systems and Support Analyst II will be considered to fill this opening.</div>
<div><h2 class="jobSectionHeader">Essential Job Functions</h2></div>
<div><ul><li>Support a Microsoft Office 365 environment, including installing, configuring, and supporting MS Office applications, Exchange, Entra ID, Intune, Teams, OneDrive, and SharePoint</li><li>
Install, configure, and maintain end-user desktops, laptops, phones, and other hardware.</li><li>
Install, configure, and maintain end-user device security using a variety of security tools.</li><li>
Support line of business applications including installing, configuring, and supporting a variety of standard applications and office productivity tools.</li><li>
Support file and print services, including installing, configuring, and supporting access to shared drives and printers.</li><li>
Support end-user connectivity to wired/wireless networks, VPNs, and other remote connectivity tools.</li><li>
Support Microsoft Active Directory (AD) based authority and access by provisioning new user accounts, troubleshooting password resets and account lockouts.</li><li>
Support end-user enrollment and usage of multi-factor authentication.</li><li>
Support end-user enrollment and usage of password manager.</li><li>
Maintain an up-to-date database of all technology assets to be used for inventory control, budget planning, cybersecurity, and compliance.</li><li>
Ensure the performance, availability, and integrity of all systems and networks in accordance with established policies, standards, and procedures.</li><li>
Triage reported phishing messages, URLs, and attachments in conjunction with internal cybersecurity standards and protocols.</li><li>
Advance corporate-wide cybersecurity efforts and ensure the security of all technology systems in accordance with established policies, standards, and procedures.</li><li>
Work with employees in various departments to facilitate the effective use of information technology, provide timely resolutions for tickets sent through the helpdesk, document new information technology needs, compile budgetary proposals, support purchasing and implementation.</li><li>
Build knowledge of business processes and workflows to support optimal use of business technology.</li><li>
Work with hardware and software vendors to document product roadmaps and ensure alignment with long range business priorities.</li><li>
Coordinate and install updates, patches, new releases and/or perform any preventive maintenance necessary to ensure the reliable and secure operation of hardware and software in area of responsibility.</li><li>
Create and maintain backup and disaster recovery procedures in area of responsibility.</li><li>
Maintain up-to-date knowledge and comply with internal policies and procedures, applicable regulatory standards, and industry best practices.</li><li>
Create and maintain complete documentation including where applicable, end user documentation, systems and network diagrams, operational and process flow diagrams, troubleshooting and maintenance reports.</li><li>
Collaborate as a member of the IS team sharing information, mentoring, cross-training, on-boarding new staff and providing coverage as needed.</li></ul>
Non-Essential Functions: 
<ul><li>
Performs other duties as required.</li></ul></div>
<div><h2 class="jobSectionHeader">Qualifications/Basic Job Requirements</h2></div>
<div><ul><li>Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.</li></ul><ul><li>
Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development.</li></ul><ul><li>
Associate degree in computer science or related field with 3 years of experience in an information technology role directly responsible for managing end-user systems and applications.</li><li>
Additional experience may be substituted for a degree requirement on a two-for-one-year basis.</li><li>
Direct experience configuring and supporting Windows desktop environments.</li><li>
Direct experience configuring and supporting mobile devices, including iPhones and iPads.</li><li>
Direct experience configuring and supporting Microsoft Office 365 environments.</li><li>
Direct experience configuring and supporting telephony in a VoIP environment.</li><li>
Direct experience supporting and consulting with end users.</li><li>
Direct experience managing users, computers, and groups in Microsoft Active Directory domains.</li><li>
Direct experience with scripting, e.g., PowerShell.</li><li>
Must possess excellent oral, written and analytical skills.</li><li>
Ability to provide technical presentations and training as needed.</li><li>
Ability to establish and maintain positive working relationships with co-workers, customers, and other personnel.</li><li>
Ability to work effectively in a team-oriented, collaborative environment.</li><li>
Ability to multi-task, working under minimal supervision, and adapt quickly to changing priorities and deadlines.</li><li>
Ability to travel to and from various sites within the City of Burlington.</li><li>
Ability to work overtime as needed consistent with provisions of the BED/IBEW Collective Bargaining Agreement</li><li>
Regular attendance is necessary and is essential to meeting the expectations of the job functions.</li><li>
Ability to understand and comply with City standards, safety rules and personnel policies.</li></ul></div>
<div><h2 class="jobSectionHeader">Additional Information</h2></div>
<div>Promoting a culture that reveres diversity and equity. 
The City of Burlington is proud to be an equal opportunity employer, and we are strongly committed to creating a dynamic and equitable work-force that mirrors the population and world that we serve. We do not discriminate on the basis of political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sex, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services. 
In addition to being an equal opportunity employer we actively encourage applicants who can contribute to our growing diversity to apply. 
Applications for our employment opportunities are only accepted online through our Government Jobs website. 
For accessibility information or alternative formats, please contact Human Resources Department at 802-540-2505 or careers@burlingtonvt.gov.</div></div></div>

Systems and Support Analyst II

<div><div><div><h2 class="jobSectionHeader">General Purpose</h2></div>
<div>BED&rsquo;s mission is to serve the energy needs of our customers in a safe, reliable, affordable, sustainable, and socially responsible manner. BED&rsquo;s four key values are: Safety, Reliability, Community and Innovation. BED&rsquo;s vision is to make Burlington a Net Zero Energy city by eliminating fossil fuel usage across the electric, thermal, and ground transportation sectors by strategically electrifying, managing demand, realizing efficiency gains, and expanding local renewable generation while increasing system resilience. 
 
This position is responsible for technology services in support of the day-to-day operations of Burlington Electric Department. Responsibilities include delivering, maintaining, and supporting reliable and secure end-user systems and applications. The position is also responsible for BED&rsquo;s Office 365 tenancy, as well as standard line-of-business applications and servers. 
 
Union Affiliation: International Brotherhood of Electrical Workers (IBEW) 
Pay Grade 5: $22.87 - $37.50 Hourly 
Remote Tier 2: Up to one (1) day remote/week 
 
Please note, BED is looking to hire one Systems and Support Analyst. Applications for Systems and Support Analyst I and Systems and Support Analyst II will be considered to fill this opening.</div>
<div><h2 class="jobSectionHeader">Essential Job Functions</h2></div>
<div><ul><li>Support a Microsoft Office 365 environment, including installing, configuring, and supporting MS Office applications, Exchange, Entra ID, Intune, Teams, OneDrive, and SharePoint.</li><li>
Support line of business applications including installing, configuring, and supporting a variety of standard applications and office productivity tools.</li><li>
Support file and print services, including installing, configuring, and supporting access to shared drives and printers.</li><li>
Support end-user connectivity to wired/wireless networks, VPNs, and other remote connectivity tools.</li><li>
Support Microsoft Active Directory (AD) based authority and access by provisioning new user accounts, troubleshooting password resets and account lockouts.</li><li>
Support end-user enrollment and usage of multi-factor authentication.</li><li>
Support end-user enrollment and usage of password manager.</li><li>
Maintain an up-to-date database of all technology assets to be used for inventory control, budget planning, cybersecurity, and compliance.</li><li>
Ensure the performance, availability, and integrity of all systems and networks in accordance with established policies, standards, and procedures.</li><li>
Triage reported phishing messages, URLs, and attachments in conjunction with internal cybersecurity standards and protocols.</li><li>
Advance corporate-wide cybersecurity efforts and ensure the security of all technology systems in accordance with established policies, standards, and procedures.</li><li>
Work with employees in various departments to facilitate the effective use of information technology, provide timely resolutions for tickets sent through the helpdesk, document new information technology needs, compile budgetary proposals, support purchasing and implementation.</li><li>
Build knowledge of business processes and workflows to support optimal use of business technology.</li><li>
Work with hardware and software vendors to document product roadmaps and ensure alignment with long range business priorities.</li><li>
Coordinate and install updates, patches, new releases and/or perform any preventive maintenance necessary to ensure the reliable and secure operation of hardware and software in area of responsibility.</li><li>
Create and maintain backup and disaster recovery procedures in area of responsibility.</li><li>
Maintain up-to-date knowledge and comply with internal policies and procedures, applicable regulatory standards, and industry best practices.</li><li>
Create and maintain complete documentation including, where applicable, end user documentation, systems and network diagrams, operational and process flow diagrams, troubleshooting and maintenance reports.</li><li>
Collaborate as a member of the IS team sharing information, mentoring, cross-training, on-boarding new staff and providing coverage as needed.</li></ul>
Non-Essential Functions: 
<ul><li>
Performs other duties as required.</li></ul></div>
<div><h2 class="jobSectionHeader">Qualifications/Basic Job Requirements</h2></div>
<div><ul><li>Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.</li><li>
Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development.</li><li>
High School diploma or equivalent and 9 credit hours in information technology, or equivalent formal training.</li><li>
Ability to configure and support Windows desktop environments.</li><li>
Ability to configure and support mobile devices, including iPhones and iPads.</li><li>
Ability to support Microsoft Office 365 environments.</li><li>
Ability to support telephony in a VoIP environment.</li><li>
Ability to support and consult with end users.</li><li>
Ability to support user access in a Microsoft Active Directory Domain.</li><li>
Working knowledge of scripting, e.g., PowerShell.</li><li>
Must possess excellent oral, written and analytical skills.</li><li>
Ability to provide technical presentations and training as needed.</li><li>
Ability to establish and maintain positive working relationships with co-workers, customers, and other personnel.</li><li>
Ability to work effectively in a team-oriented, collaborative environment.</li><li>
Ability to multi-task, working under minimal supervision, and adapt quickly to changing priorities and deadlines.</li><li>
Ability to travel to and from various sites within the City of Burlington.</li><li>
Ability to work overtime as needed consistent with provisions of the BED/IBEW Collective Bargaining Agreement.</li><li>
Regular attendance is necessary and is essential to meeting the expectations of the job functions.</li><li>
Ability to understand and comply with City standards, safety rules and personnel policies.</li></ul></div>
<div><h2 class="jobSectionHeader">Additional Information</h2></div>
<div>Promoting a culture that reveres diversity and equity 
 
The City of Burlington is proud to be an equal opportunity employer, and we are strongly committed to creating a dynamic and equitable work-force that mirrors the population and world that we serve. We do not discriminate on the basis of political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sex, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services. 
 
In addition to being an equal opportunity employer we actively encourage applicants who can contribute to our growing diversity to apply. 
Applications for our employment opportunities are only accepted online through our Government Jobs website. 
 
For accessibility information or alternative formats, please contact Human Resources Department at 802-540-2505 or careers@burlingtonvt.gov.</div></div></div>

Systems and Support Analyst I

Appalachian Regional Healthcare

Overview: 
The Support Analyst will provide technical/analytical expertise for project coordination and network related problem resolution, and for assisting users in assessing computing needs while maintaining positive relationships through the system.
 
Responsibilities: 
Provide microcomputer/network expertise to users of ARH Information Systems.
 
Assist manager of department in preparing work plans/recommendations and assist with project tasks.
 
Troubleshoot hardware and software throughout the system.
 
Assess users needs for hardware and software as requested.
 
Develop and maintain user documentation when required.
 
Maintain up-to-date knowledge in the field so they can recommend new services, products and equipment. Continue professional development by attending education programs designed for specialty areas.
 
Analyze the feasibility of purchasing/developing microcomputer based applications (non-clinical/non-financial) to meet specific needs. This may include the evaluation of software products.
 
Must be available to travel as requested.
 
Perform other duties as requested.
 
Qualifications: 
Associate Degree in Computer Science or related field with minimum of three (3) years related experience or
 
Minimum of five (5) years related experience.
 
PLUS
 
Demonstrated Network experience and knowledge of basic functional desktop applications such as wordprocessing, spreadsheet, graphics, and desktop publishing software required.
 
Must possess ability to handle multiple projects involving stressful situations, be flexible and a team player as well as possessing excellent interpersonal and organizational skills in a very fast-paced environment.

Support Analyst

SolarWinds

<div><div>At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve&mdash;including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you're looking to build your career with an exceptional team, you've come to the right place. Join SolarWinds and grow with us!</div>
Key Responsibilities
<ul>
<li>Provide day-to-day desktop and application support for internal customers in the Austin office and remote users</li>
<li>Support end-user devices including laptops/desktops, peripherals, mobile devices, printers, and conferencing equipment</li>
<li>Monitor, triage, and resolve incidents and requests in the IT ticketing system, ensuring accurate real-time ticket entry and timely updates to users</li>
<li>Follow up with users to confirm resolution and ensure a positive support experience</li>
<li>Install, configure, image, and re-image company PCs, tablets, and mobile devices according to IT standards and security baselines</li>
<li>Troubleshoot hardware and software issues across Windows, macOS (where applicable), and common SaaS and productivity tools</li>
<li>Perform user account administration in Active Directory, Azure AD, and other enterprise applications (password resets, access requests, group membership, basic license management)</li>
<li>Maintain and contribute to the IT knowledge base, documenting recurring issues, fixes, and how‑to guides for end users and IT peers</li>
<li>Support collaboration and communication platforms (e.g., email, chat, conferencing, VoIP/contact center endpoints) and escalate complex issues as needed</li>
<li>Collaborate with other IT teams (network, systems, security, business applications) to resolve cross-functional issues and deliver a consistent end‑user experience</li>
<li>Participate in on-site support activities such as new hire onboarding, hardware lifecycle (deployments/returns), and conference room / event support</li>
<li>Perform other duties as assigned by management in support of broader IT and business priorities</li>
</ul>
Technical Skills
<ul>
<li>Solid experience supporting Windows endpoints and macOS</li>
<li>Strong Microsoft 365 / Office skills (Outlook, Teams, Excel, Word, PowerPoint) for both end-user and basic admin support</li>
<li>Basic understanding of network fundamentals (DNS, DHCP, VPN, Wi‑Fi troubleshooting)</li>
<li>Experience with an enterprise ticketing / ITSM platform</li>
<li>Experience with user provisioning and access management (Active Directory / Azure AD, group membership, basic security concepts)</li>
</ul>
Preferred Qualifications
<ul>
<li>Prior experience in a global, multi-site IT environment supporting both office-based and remote employees</li>
<li>Exposure to Zoom or similar collaboration/telephony platforms, and modern endpoint management tools (e.g., Intune, JAMF, other MDM solutions)</li>
<li>Familiarity with ITIL concepts and working in an incident / request / change management framework</li>
<li>Industry certifications such as CompTIA A+, Network+, Microsoft, or similar are a plus</li></ul> 
 
How To Sell This Job
<ul>
<li>Impact: You're the person who keeps a software company running&mdash;when you fix something, people feel it immediately.</li>
<li>Tech exposure: Modern stack: M365, Zoom, Intune/JAMF, Azure AD, SaaS tools, contact center, etc.</li>
<li>Growth: Clear progression into senior analyst / engineering tracks; lots of chances to learn by working with network, systems, security, and app teams.</li>
<li>Environment: Austin HQ, hybrid, tight-knit IT org that knows end‑user experience matters (not a faceless call center).</li>
<li>Stability + product pride: You're supporting colleagues at a well-known infrastructure software company, not random tickets from the internet.</li>
</ul><div>
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice</div></div>

Helpdesk Analyst

Chubb Insurance

<div>The key responsibility of the Site Support Analyst is to provide assistance for all users who have encountered problems with their desktop related items such as hardware, software, applications, printing, iphones and telephones. To deliver user requests, these include the configuration, build and installation of hardware, installation of software and applications etc.
 
 
This is an office based role and the expectation is to be onsite 5 days a week.
 
 
Key Responsibilities 
 
 
<ul><li>Support of PCs, laptops, telephones, soft phones, mobile and desk handsets, printing and printing devices, smart devices, Digital Scanners.
</li><li>Support of Applications and Software both external and internal, external applications include all Microsoft products.
</li><li>Configure build and install hardware, being responsible for the patching of all desktop devices and up to date AV. Setting up and maintaining training and meeting rooms with required hardware. Setting up and managing Video and collaborative Conference calls.
</li><li>Process help desk tickets for employees and contractors. Update company systems with knowledge guides, ticket updates and inventory items as required.
</li><li>Participation in projects and initiatives such as:
</li><li>Office Moves and Real Estate Initiatives
</li><li>Hardware Refreshes
</li><li>Major Software Roll Outs
</li><li>Desktop Migrations
</li><li>Security Implementations and Compliance issues
</li><li>Standardisation of End User Services to align the EUS catalogue of services globally.
</li><li>Train and guide staff on hardware and software usage
</li><li>Document resolution to desktop issues, propose solutions to root cause problems.
</li><li>Interact with 3rd party vendors to drive and resolve specific technical problems.
</li>Identify opportunities to improve, automate, or simplify processes or systems. 
<li>
 
 
</li></ul>To provide assistance in other countries in the EMEA region when required &ndash; this can comprise remote support of problems or onsite visits
 
 
Qualifications
 
 
Experience :
 
 
A minimum of 3 years in technical support roles for end-users.
 
 
Knowledge 
 
 
<ul><li>Microsoft Certified Desktop Support Technician certification a plus
</li><li>Strong understanding of PC hardware skills and an interest and eagerness in technology and support for end users
</li><li>Knowledge of Mac OS/Apple iOS a plus
</li>Advance level of English 
<li>
 
 
</li></ul>Soft Skills 
 
 
<ul><li>Communication skills to interact with users of different technical levels.
</li><li>Proactive and service-oriented attitude.
</li><li>Ability to prioritize tasks and handle multiple requests simultaneously.
</li><li>Collaboration with other departments, such as IT, to ensure operational continuity.</li></ul></div>

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