user support analyst

Paylocity

<div><p>Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.</p><p>
While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.</p><p>
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it&rsquo;s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.</p><p>
When you feel like you belong, work is no longer work &ndash; it's personal. At Paylocity, we believe better employees lead to better companies. Workplaces and cultures that <b><i>care</i></b> will build the future, and at Paylocity, we&rsquo;re doing just that. Join us as we change the future and transform your career!</p><p>
There are jobs and then there are <i>careers</i>. Since 1997, Paylocity has been hiring talented people, giving them big challenges, and providing the right resources to help them succeed. Our award-winning culture ensures all employees feel truly welcome, appreciated, and free to be themselves. While other companies talk about it, we make it happen. Join Paylocity and launch your career!</p><p><b>
In-Office:</b> This is a 100% in-office role based at our <b>Meridian, ID </b>location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.</p><p><b>
Position Overview</b></p><p>
The Associate EUC Support Analyst is responsible for providing frontline support (&ldquo;Tier 1&rdquo;), solving technical problems for our users and being instrumental in developing solutions to best address our Paylocity team members&rsquo; needs in a fast, reliable manner. This role monitors incoming chat, email, telephone ACD and ticket queues and provides virtual troubleshooting and support for employee workstations, software, laptops, mobile devices and printers. The Associate EUC Support Analyst is the entry point to all support requests for our Paylocity team members, having the unique opportunity to provide a positive first interaction for all employees within Paylocity!</p><p><b>
Primary Responsibilities
</b></p><p>The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>
Be responsible for resolving incoming support requests, including:</li><li>
Account unlock</li><li>
Password reset</li><li>
VPN Troubleshooting and support</li><li>
Outlook Troubleshooting and support</li><li>
Act as a point of reference to navigate Technology space with general &quot;How To&quot; assistance</li><li>
Access Request</li><li>
IP Phone Provisioning</li><li>
Software Installation/Troubleshooting</li><li>
Mobile Device Troubleshooting</li><li>
Distribution List requests/adds/changes</li><li>
Active Directory Users and Groups</li><li>
Responsible for meeting all defined Service Level Agreements</li><li>
Tackle new and difficult problems, exhibiting a sense of ownership in bringing them to resolution</li></ul><p><b>
Education and Experience</b></p><ul><li>
0-1 years&rsquo; experience in technical support</li><li>
Working technical knowledge of current operating systems and troubleshooting best practices</li><li>
Working technical knowledge of PC and desktop hardware, laptops, mobile devices and printers</li><li>
Basic OS and application troubleshooting experience, including basic understanding of active directory</li><li>
Basic utilization of technical manuals and procedural documentation</li><li>
Demonstrated ability to perform under pressure, and work on multiple tasks at once, meeting deadlines while providing an exceptional end user experience</li><li>
Demonstrated ability to effectively communicate technical functions to a non-technical audience</li><li>
Basic critical thinking and problem-solving skills and ability to conduct research into issues and products as required</li><li>
Interested in staying current by learning about and applying new technologies</li><li>
Able to work in a collaborative environment with a willingness to share your ideas</li><li>
Able to work independently and complete tasks with high quality, but unafraid to seek out suggestions from other team members</li></ul><p><b>
Physical Requirements</b></p><ul><li>
Must be able to lift/carry up to 25 lbs.</li><li>
Ability to sit or stand for long periods of time</li><li>
Detail work with hands such as pulling cables, making connections/terminations of wiring</li></ul><p>
The base pay range for this position is $49,400 - $62,400/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits . This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.</p><p>
Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Job Applicants and applicable data protection laws.</p></div>

Associate End User Computing Support Analyst

JustinBradley

<div>
 <p>
  <strong>
   JustinBradley&rsquo;s client, a global leader in streaming and gaming, is hiring an IT Support Analyst!
  </strong>
 </p>
 <p>
  Our client&rsquo;s IT Shared Services team is seeking a hands-on, customer-focused IT Support Analyst to support studio operations and ensure seamless day-to-day performance across their gaming IT environment.
 </p>
 <p>
  This is a dynamic, high-visibility role supporting approximately 70 Windows and Mac users in a fast-paced studio setting. The ideal candidate is self-motivated, solution-oriented, and takes full ownership of issues from intake through resolution.
 </p>
 <p>
  <br/>
 </p>
 <p>
  What You&rsquo;ll Do
 </p>
 <ul>
  <li>
   Provide on-site IT support for Windows and Mac environments
  </li>
  <li>
   Troubleshoot desktop, Active Directory, networking, and server-related issues
  </li>
  <li>
   Support conference room technology and studio infrastructure needs
  </li>
  <li>
   Deploy and maintain workstations, patches, and security updates (SCCM/JAMF)
  </li>
  <li>
   Administer SaaS platforms (Box, Aspera, Atlassian, Zoom, PagerDuty, Trello, Okta, AWS)
  </li>
  <li>
   Manage user provisioning, identity access, and Active Directory group membership
  </li>
  <li>
   Monitor and triage support tickets (Jira Service Desk) to ensure timely resolution
  </li>
  <li>
   Onboard new hires with fully configured systems and access provisioning
  </li>
  <li>
   Document procedures and collaborate with broader enterprise technology teams
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  What You Bring
 </p>
 <ul>
  <li>
   3+ years of IT support experience in a corporate environment
  </li>
  <li>
   Strong experience with Windows, Windows Server, and macOS
  </li>
  <li>
   Familiarity with SCCM, JAMF, and automated software/OS deployment
  </li>
  <li>
   SaaS administration and identity management experience
  </li>
  <li>
   Working knowledge of TCP/IP networking (LAN/WAN)
  </li>
  <li>
   Experience with Mobile Device Management (MDM)
  </li>
  <li>
   Basic scripting knowledge for task automation
  </li>
  <li>
   Service Desk experience (Jira preferred)
  </li>
  <li>
   College degree preferred
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <em>
   JustinBradley is an EO employer &ndash; Veterans/Disabled and other protected categories
  </em>
 </p>
</div>


IT Support Analyst

Cognizant Technology Solutions

<div><p>At Cognizant, our global community sets us apart&mdash;an energetic, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong. If you meet our background requirements and skills and are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you!</p><p><b>
About Cognizant&rsquo;s CIS Practice: </b>Cognizant&rsquo;s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.</p><p><b>
Role: Desktop Support Analyst</b></p><p><i>
Applications will be accepted until Mar 31, 2026</i></p><p><i>
This role is not able to offer visa transfer or sponsorship, now or in the future
</i></p><p><b>Location: </b>Candidates will need to work from the Client&rsquo;s office in Austin, TX all 5 days a week.</p><p><b>
Required skills:</b> 2-4 years of experience on</p><ul><li>On-Site End User Support</li><li>Incident Resolution</li><li>Device Lifecycle &amp; Asset Management</li><li>Stakeholder Communication &amp; Service Experience</li></ul><p><b>
Mandatory skills: </b>Windows OS, Troubleshooting of laptops, desktops, printers, scanners, Service Management &amp; Process Skills</p><p><b>
Responsibilities</b></p><ul><li>Desktop and Mobile Device Support to end-users including Windows, Mac OS, iOS, and Android</li><li>Perform remote troubleshooting through diagnostic techniques and pertinent questions</li><li>Determine the best solution based on the issue and details provided by customers</li><li>Walk the customer through the problem-solving process</li><li>Direct unresolved issues to the next level of support personnel</li><li>Ensure that adequate support is provided to end-users in solving IT support requests and business needs</li><li>Responding to important information requests, critical escalations, and major systems outages</li><li>Ensure helpdesk activities are correctly recorded, routed/dispatched, followed up and resolved with users</li><li>Helping with network access for users and patients in Clinics respecting correct security levels.</li><li>Hardware lifecycle management: Monitor the return and safe storage of existing hardware until final disposal or destruction</li><li>Ensure compliance-related guidelines are being implemented or monitored.</li><li>Participate in corporate training sessions and certifications when required</li></ul><p><b><br>
Salary and Other Compensation:</b></p><p>
The annual salary for the position depends on experience and other qualifications of the successful candidate and is between $50,000/year - $56,000/year. This position is also eligible for Cognizant&rsquo;s discretionary annual incentive program, based on performance and subject to the terms of Cognizant&rsquo;s applicable plans.</p><p><b>
Benefits</b>: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:</p><ul><li><p>
Medical/Dental/Vision/Life Insurance</p></li><li><p>
Paid holidays plus Paid Time Off</p></li><li><p>
401(k) plan and contributions</p></li><li><p>
Long-term/Short-term Disability</p></li><li><p>
Paid Parental Leave</p></li><li><p>
Employee Stock Purchase Plan</p></li></ul><p>
#LI-SA1</p><p><b>
Disclaimer: </b>The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law</p></div>

Desktop Support Analyst / IT Support Technician

Mammoth-AI

<p>About the Role</p><p>We are looking for an experienced and proactive <b>IT Support Analyst</b> to join our technical support team. The ideal candidate should have prior <b>Helpdesk experience</b>, hands-on knowledge of <b>Citrix environments</b>, and familiarity with <b>Azure DevOps-based monitoring and reporting</b>. This role involves providing end-to-end support for users, ensuring systems remain operational and secure through consistent monitoring, troubleshooting, and timely issue resolution.</p><p>The position operates in <b>rotational shifts (4:00 a.m. &ndash; 12:00 p.m. EST and 12:00 p.m. &ndash; 8:00 p.m. EST)</b> to maintain full-day coverage and seamless shift handovers.</p><p>Roles &amp; Responsibilities</p><ul><li>Monitor system dashboards and alerts to prepare daily operational readiness reports.</li><li>Review and manage conferencing device status and perform remote troubleshooting or reboots when needed.</li><li>Manage Citrix sessions, including terminating inactive sessions and resolving login or performance issues.</li><li>Diagnose and troubleshoot VPN, VDI, and Wi-Fi connectivity problems.</li><li>Install, configure, and troubleshoot printers, applications, and hardware peripherals such as docking stations, cameras, and monitors.</li><li>Provide end-user support for Office 365 and other corporate or third-party applications.</li><li>Perform driver updates, firmware installations, and ensure systems are up to date.</li><li>Handle account unlocks, password resets, BitLocker recovery, and MFA reconfiguration in line with company security procedures.</li><li>Maintain accurate and detailed records in the ticketing system, ensuring timely updates and proper documentation.</li><li>Coordinate handovers between shifts, ensuring consistency and clarity in ongoing support activities.</li><li>Follow defined SLAs, escalation procedures, and operational standards to ensure reliable and prompt issue resolution.</li><li>Participate in team meetings, knowledge-sharing sessions, and contribute to improving helpdesk operations and documentation.</li></ul><p>Qualifications</p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>3&ndash;6 years of prior Helpdesk or Technical Support (L1/L2) experience in a corporate environment.</li><li>Proven experience supporting and troubleshooting Citrix environments.</li><li>Solid understanding of:</li><li>Windows operating systems, Active Directory, and Office 365 administration.</li><li>Network fundamentals including VPN, VDI, and Wi-Fi support.</li><li>Common hardware and peripheral troubleshooting.</li><li>Experience with ticketing systems such as <b>Azure DevOps, ServiceNow, Jira</b>, or equivalent.</li><li>Strong problem-solving skills with attention to detail and the ability to prioritise multiple tasks.</li><li>Excellent communication skills with a customer-focused approach.</li><li>Flexibility to work in rotational EST shifts for continuous support coverage.</li></ul><p>Benefits</p><ul><li>Market Competitive Salary</li><li>Medical (spouse &amp; children)</li><li>OPD</li><li>Fuel Allowance</li><li>Performance-based Increments</li></ul><p><b>Apply Now</b><br/><b>recruitment@mammoth-ai.com</b></p><p>Job Type: Full-time</p><p>Pay: Up to Rs400,000.00 per month</p><p>Application Question(s):</p><ul><li>How would you rate your English Speaking Skill out of 10?</li><li>What is your Current Salary?</li><li>What is your Expected Salary?</li><li>What is your Notice Period?</li></ul><p>Location:</p><ul><li>Lahore (Preferred)</li></ul><p>Work Location: In person</p>

HealthTrust

<p></p><div><h5 class="jobSectionHeader"><b>Introduction</b></h5><p>
Do you have the career opportunities as a <b>Member Support Analyst </b>you want with your current employer? We have an exciting opportunity for you to join HealthTrust which is part of the nation's leading provider of healthcare services, HCA Healthcare.</p><h5 class="jobSectionHeader"><b>
Benefits</b></h5><p>
HealthTrust offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:</p><ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing<br>
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)<br>
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock<br>
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance.<br>
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more<br>
</li><li>
Consumer discounts through Abenity and Consumer Discounts<br>
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships<br>
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships)<br>
</li><li>
Colleague recognition program<br>
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)<br>
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul><p>
Learn more about Employee Benefits</p><p><b><i>
Note: Eligibility for benefits may vary by location.</i></b><br>
</p><p>Our teams are a committed, caring group of colleagues. Do you want to work as a Member Support Analyst where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!</p><h5 class="jobSectionHeader"><b>
Job Summary and Qualifications</b></h5><p><br>
The Member Support Analyst is assigned a base of accounts and provides Tier 1 technical support as well as overall HPG support for incident resolution and requests reported by their account base. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of system/web applications (Member Portal, IMS, CatScan, PASS, CCM, VIRA, HOME, SMART, iCommit, and SSR).</p><p><b>
 Key Responsibilities</b></p><p>
The Member Support Analyst also resolves service requests related to general member inquiries, contracted pricing, letters of commitment, product quality and contract maintenance. They will interact and collaborate with users from supported hospitals, representatives from the HCA division service desks and shared service centers, vendor representatives and other HPG corporate departments while supporting HPG Membership. The Member Support Analyst is required to build strong relationships within HPG and the vendor network by working across organizational boundaries in order to resolve issues. They will be required to continually expand knowledge of current and upcoming contracts and system applications. This role is responsible for collecting information through member interaction, by accessing support systems and tools, and additional support staff (service resources) if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging other service resources in a timely manner.</p><p><b>
Duties</b></p><p></p><ul><li>
Answer calls in a service desk environment and actively works to ensure expected resolution dates and call center metrics are met.</li><li>
Addresses and resolves basic incidents and requests; logs all incidents and requests; engages appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.</li><li>
Uses the appropriate categories for logging incidents and requests and close service requests within the expected resolution date.</li><li>
Provides support within a base of accounts, IDN specific, independent or vendors. Educates and trains members one-on-one as needed to resolve requests.</li><li>
Act as a liaison/main contact for clients while coordinating with multiple internal groups and external groups to identify and meet client needs.</li><li>
Creates a positive member support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling members with a consummately professional attitude.</li><li>
Ensures the end-to-end member experience and provides a single point-of-contact for the member. Act as a liaison/main contact for members while coordinating with multiple internal groups and external groups to identify and meet client needs.</li><li>
Analyzes and resolves incidents and requests regarding use of application software or hardware.</li><li>
Responsible to follow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the member communication is complete. Documents resolutions and updates internal training documentation as needed.</li><li>
Grows general knowledge of current HPG web applications, portals, systems, contracts, pricing, and tiers.</li><li>
Participates in Members Services and departmental project activities or other duties as assigned; such as: attends project meetings, testing, developing or reviewing documentation and support procedures, supporting the pilot or implementation, etc.</li><li>
Provide member support for system password and account lock-out procedures. Adheres to and supports IT standards, policies, and procedures.</li><li>
Maintains and protects confidentiality with regard to all aspects of patient care and employee information.</li></ul><p></p><p><b>
Requirements:</b></p><p></p><ul><li>
High school diploma, required. Bachelor's degree preferred</li><li>
2- 3 years of call center / customer support experience in a high-volume environment</li><li>
Proficiency with CRM software and Microsoft Office</li><li>
Analytic and problem resolution skills</li><li>
Project management skills</li><li>
Strong communication and relationship building skills.</li><li>
Enjoys a collaborative team environment.</li></ul><p><br>
</p><p></p><p>&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr.<br>
HCA Healthcare Co-Founder</p>
<p>If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Member Support Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. <b>Unlock the possibilities and apply today!</b></p><p><i>
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</i></p></div>

Member Support Analyst

Johnson & Johnson

<div><p>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.</p><p>
As guided by Our Credo, Johnson &amp; Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson &amp; Johnson, we respect the diversity and dignity of our employees and recognize their merit.</p><p><b>
Job Function:
</b></p>Finance<p><b>
Job Sub Function:
</b></p>Risk Management<p><b>
Job Category:</b></p>
Professional<p><b>
All Job Posting Locations:</b></p>
Bangalore, Karnataka, India<p><b>
Job Description:</b></p><p>
J&amp;J Innovative Medicine Principal Operations belongs to the Innovative Medicine Companies of Johnson &amp; Johnson. J&amp;J IM Principal Operations is a global organization located in USA, Belgium, Ireland, The Netherlands, Singapore, and Switzerland.</p><p>
Within J&amp;J IM Principal Operations, our mission is to provide diligent stewardship of the Innovative Medicine business model, by protecting and optimizing the product intellectual property (IP) structures in close collaboration with J&amp;J Innovative Medicine Commercial, R&amp;D, Supply Chain, Tax and Treasury.</p><p>
Currently we are looking for <b>&ldquo;IMPO UAM Authorization Analyst&rdquo;</b> to join the J&amp;J Innovative Medicine Principal Operations organization in &ldquo;<b>Bengaluru, India</b></p><h3 class="jobSectionHeader"><b>
Role Purpose:</b></h3><p><b>
The</b> <b>purpose of the role is</b> charged with fortifying user access security and compliance across global SAP S4 systems, while driving strategic UAM initiatives to support organizational growth and technological for business adaptation purposes.</p><p><b>
J&amp;J Innovative Medicine (IM) Transcend</b> is a global, multi-year end-to-end business transformation program sought at modernizing foundational business processes through the implementation of SAP S/4 HANA. This program focuses on core functionalities related to SAP Manufacturing, Order to Cash, Procure to Pay, and Finance processes. The IMUAM team plays a crucial role in ensuring security requirements are crafted and implemented compliantly within this program.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><ul><li><p>
Drive security workshops to collect business and compliance requirements for role design, ensuring validation post-build for our S4 HANA Roles and Authorization requirement.</p></li><li><p>
Develop UAM strategies focusing on composite roles, Fiori tiles, business roles/user personas, and data security/UI masking concepts for S/4HANA.</p></li><li><p>
Perform data validation, conduct health checks, and provide compliance documentation.</p></li><li><p>
Design, test, and implement rule sets for SAP S/4HANA role design.</p></li><li><p>
Support role data and user account setup, offering advice on role design testing and coordinating business UAT activities.</p></li><li><p>
Manage authorization defects and support user cutover and Hypercare activities.</p></li><li><p>
Collaborate with the Business Adaptation team on training, communication, and ensuring site readiness.</p></li><li><p>
Facilitate the progress between project phases and operational teams for sustained support.</p></li><li><p>
Ensure compliance with internal and external standards through regular SAP security assessments and audits.</p></li><li><p>
Troubleshoot and resolve sophisticated SAP security issues, maintaining a secure SAP environment.</p></li><li><p>
Develop and maintain comprehensive documentation related to SAP security policies, procedures, and configurations.</p></li><li><p>
Train and mentor junior team members, promoting SAP security best practices.</p></li></ul><h3 class="jobSectionHeader"><b>
Experience and Skills:
</b></h3><p><b>Required:</b></p><ul><li><p>
Bachelor&rsquo;s degree in a relevant field, with a preference for studies in Risk Management, Compliance, and Audit.</p></li><li><p>
6 - 8 years of experience in User Access Management, particularly within an enterprise risk management framework.</p></li><li><p>
Demonstrated expertise in SAP GRC Access Control and Identity Management tools.</p></li><li><p>
Hands-on experience with end to end SAP S/4HANA implementation, including proficiency in Fiori.</p></li><li><p>
Deep knowledge of SAP authorization concepts, SoD (Segregation of Duties) mitigation, and remediation strategies.</p></li><li><p>
Experience with risk matrix/rule set maintenance, data analysis, conversion, and migration.</p></li><li><p>
Familiarity with teamwork platforms &amp; tools (e.g., Confluence/Jira, MS Teams).</p></li><li><p>
Solid project management capabilities with outstanding communication and teamwork skills.</p></li><li><p>
Ability to work effectively in virtual/remote environments.</p></li><li><p>
Proficiency in English, with outstanding oral and written communication abilities.</p></li><li><p>
Experience in the pharmaceutical domain is a plus.</p></li><li><p>
Proficiency in process management with strong coordination skills.</p></li><li><p>
Ability to work effectively in a virtual/remote environment and manage cross-cultural teams.</p></li><li><p>
Superb communication, collaboration, and conflict resolution skills.</p></li><li><p>
Excellent teammate and customer service orientated attitude</p></li><li><p>
Proficient in English with outstanding oral and written communication abilities.</p></li><li><p>
Attention to detail with strong documentation and policy development skills.</p></li></ul><h3 class="jobSectionHeader"><b>
Preferred:</b></h3><ul><li><p>
Understanding of business functions and how systems and applications are used by business partners.</p></li><li><p>
Experience in Life Sciences, Pharmaceutical, or related industries.</p></li><li><p>
Prior experience in large-scale SAP implementation projects.</p></li><li><p>
Experience in a PMO role, managing activities across functional workstreams.</p></li><li><p>
Demonstrated leadership ability to embrace innovation and change and promote a culture of ownership and continuous improvement.</p></li><li><p>
Demonstrated ability to work with team members of varying technical expertise, competence in clear, concise, and tactful communication with management, peers, and team members.</p></li></ul><h3 class="jobSectionHeader"><b>
Other Requirements:</b></h3><ul><li><p>
Ability to work on-site a minimum of three days per week, with up to two remote workdays per the flexible work policy.</p></li><li><p>
May require up to 10% domestic and/or international travel.</p></li></ul><p>
Johnson &amp; Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability</p><p><b>
Required Skills:
</b></p><p><b>Preferred Skills:</b></p>
Accounting, Agility Jumps, Analytical Reasoning, Budget Management, Business Behavior, Compliance Frameworks, Data Reporting, Detail-Oriented, Financial Analysis, Financial Risk Management (FRM), Internal Controls, Numerically Savvy, Problem Solving, Process Oriented, Regulatory Environment, Risk Assessments, Risk Measurement</div>

IMPO UAM Authorization Analyst

Apex Group

<div><div>The Apex Group was established in Bermuda in 2003 and is now one of the world&rsquo;s largest fund administration and middle office solutions providers.</div><div></div><div>
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.</div><div></div><div>
That&rsquo;s why, at Apex Group, we will do more than simply &lsquo;empower&rsquo; you. We will work to supercharge your unique skills and experience.</div><div></div><div>
Take the lead and we&rsquo;ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.</div><div></div><div>
For our business, for clients, and for you</div><div></div><div>
Application Support Analyst</div><div></div><div>
Role Location:</div><div>
Department: Information Technology</div><div>
Employment Type: Permanent</div><div></div><div>
The Role &amp; Key Responsibilities:</div><div>
You will be working within our Transfer Agency Product Technology team to provide 2nd &amp; 3rd line support on the applications and ancillary systems used to deliver the Product.</div><div>
The role will involve working with stakeholders, scrum masters, other technology departments and team leaders within an Agile model to deliver project work.</div><ul><li>
Answer service requests &amp; incidents within agreed SLAs</li><li>
Deliver project work assigned to you within the DevOps board</li><li>
Prioritization of daily tasks based on users&rsquo; needs</li><li>
Work with the Scrum Master to break down project work and schedule it into the appropriate sprint</li><li>
Take part in all Agile ceremonies.</li><li>
Be a subject matter expert on the applications you support, their environment and integrations and provide guidance to business users</li><li>
Participate in the preparation and provision of audit evidence.</li><li>
Vendor management and communication</li><li>
Perform user training</li><li>
Write guides and produce documentation</li><li>
Any other duties in the scope of the role that the company requires.</li><li>
Collaborate with teammates from across the Group</li></ul><div></div><div>
Skills Required:</div><ul><li>
Knowledge of ITIL desirable</li><li>
Knowledge of Agile delivery methodologies desirable</li><li>
1 &ndash; 3 years&rsquo; experience in a support role</li><li>
Knowledge of databases and SQL desirable</li><li>
Financial knowledge a plus, especially Transfer Agency / Registry, AML, Fund Administration or Accounting</li><li>
Knowledge of Purefunds, Mantra, TCube, Paxus or Efront would be advantageous</li><li>
Uncompromising level of personal integrity</li><li>
Good analytical and problem-solving skills</li><li>
Motivated and driven</li></ul><div></div><div>
What you will get in return:</div><ul><li>
A genuinely unique opportunity to be part of an expanding large global business</li><li>
A positive and dynamic work environment</li><li>
On the job training</li><li>
Possibility for advancement</li><li>
Competitive salary and additional benefits</li><li>
Full time role</li></ul><div></div><div>
Additional information:</div><div>
We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.</div><div>
We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.</div><div>
For more information on our commitment to Corporate Social Responsibility (CSR) please visit <div>https://theapexgroup.com/csr-policy/</div></div><div></div><div>
Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.</div></div><div></div>

Application Support Analyst

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